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remote
remote
Head of Corporate Development
Kraken (Information technology and services) English (Fluent)  Communication skills  Problem Solving 
Remote (Asia Time Zone Permitted) Negotiable
About KrakenOur mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolutionAbout the RoleAre you ready to lead? Kraken is a market leader in one of the most innovative and fastest growing industries in the world. We are expanding in multiple dimensions, not least of which is through M&A and strategic investments around the world. With our current Head of Corporate Development taking on an exciting new opportunity internally, we’re now looking to fill this leadership role. This position is core and critical to Kraken’s growth as we look to remain nimble and opportunistic, seeking out innovative, leap-frog deals and new sources of competitive advantage.As the Head of Corporate Development, you will have the opportunity to help architect and execute on our overall growth strategy, and lead our M&A and strategic investments activities globally. You bring a strong understanding of the crypto industry, significant experience developing and completing deals, and a desire to drive accelerated growth. You’ll have at your disposal a range of resources that you can leverage as you build a top-tier operation and see through the corporate development vision. You’ll work closely with the Chief Commercial Officer, CEO and other key leaders as you source, evaluate and negotiate deals that take Kraken to the next level of expansion, growth and performance.ResponsibilitiesDefine and drive Kraken’s global M&A and strategic investment strategyActively identify potential acquisition targets, JV and/or investment opportunities to accelerate Kraken’s growth plansOwn the entire deal process including sourcing, due diligence, contract negotiation, and closingWork with leaders across functions, including product management, engineering, legal and marketing throughout the diligence and analysis processNegotiate purchase price and deal terms; build financial models to support valuation and establish key benchmarks for post-integration planningWork directly with the leadership team to frame and make sound acquisition and investment decisionsLead and manage a team of M&A and investment specialistsRequirements8+ years of experience in corporate development or a related field such as venture capital, investment banking, or strategy consultingStrong knowledge of the cryptocurrency industryExperience driving multiple business deals through all phases; ability to manage complex negotiations from start to finishExcellent analytical skills; experience building DCFs, financial growth models, revenue projections, market data models, etc.Technical background or knowledge of software/internet products and servicesStrong problem solving skills and ability to find creative solutions / deal structuresStrong network in crypto and traditional financial services marketsKnowledge of global financial regulations; international business experience a plusWe’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  Learn more about us:Watch "Working at Kraken" Follow us on TwitterCatch up on our blogFollow us on LinkedIn
Kraken
(Information technology and services) English (Fluent)  Communication skills  Problem Solving 
About KrakenOur mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolutionAbout the RoleAre you ready to lead? Kraken is a market leader in one of the most innovative and fastest growing industries in the world. We are expanding in multiple dimensions, not least of which is through M&A and strategic investments around the world. With our current Head of Corporate Development taking on an exciting new opportunity internally, we’re now looking to fill this leadership role. This position is core and critical to Kraken’s growth as we look to remain nimble and opportunistic, seeking out innovative, leap-frog deals and new sources of competitive advantage.As the Head of Corporate Development, you will have the opportunity to help architect and execute on our overall growth strategy, and lead our M&A and strategic investments activities globally. You bring a strong understanding of the crypto industry, significant experience developing and completing deals, and a desire to drive accelerated growth. You’ll have at your disposal a range of resources that you can leverage as you build a top-tier operation and see through the corporate development vision. You’ll work closely with the Chief Commercial Officer, CEO and other key leaders as you source, evaluate and negotiate deals that take Kraken to the next level of expansion, growth and performance.ResponsibilitiesDefine and drive Kraken’s global M&A and strategic investment strategyActively identify potential acquisition targets, JV and/or investment opportunities to accelerate Kraken’s growth plansOwn the entire deal process including sourcing, due diligence, contract negotiation, and closingWork with leaders across functions, including product management, engineering, legal and marketing throughout the diligence and analysis processNegotiate purchase price and deal terms; build financial models to support valuation and establish key benchmarks for post-integration planningWork directly with the leadership team to frame and make sound acquisition and investment decisionsLead and manage a team of M&A and investment specialistsRequirements8+ years of experience in corporate development or a related field such as venture capital, investment banking, or strategy consultingStrong knowledge of the cryptocurrency industryExperience driving multiple business deals through all phases; ability to manage complex negotiations from start to finishExcellent analytical skills; experience building DCFs, financial growth models, revenue projections, market data models, etc.Technical background or knowledge of software/internet products and servicesStrong problem solving skills and ability to find creative solutions / deal structuresStrong network in crypto and traditional financial services marketsKnowledge of global financial regulations; international business experience a plusWe’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  Learn more about us:Watch "Working at Kraken" Follow us on TwitterCatch up on our blogFollow us on LinkedIn
remote
remote
Customer Success Manager
Tempo (Automotive) Interpersonal skills  Project Management 
Remote (Asia Time Zone Permitted) Negotiable
Join our Customer Success Team*This is a 1 year contract replacement for maternity leave, possibily for permanent at end of term!Are you passionate about improving customer experience and transforming business relationships? Do you constantly see ways to enhance communication and customer service?We are a quickly growing company, and we are looking for a strong member for our Customer Success team, in Reykjavik and Montreal Canada.As a Customer Success Manager, you will own ultimate responsibility for customer satisfaction, engagement, onboarding and technical support. Strong product knowledge is imperative as you play a central role in configuration of the Tempo platform to support customer priorities. As a trusted advisor, the Customer Success Manager determines how Tempo can be effectively applied to achieve a company's strategic business objectives.A Customer Success Manager is an experience-maker for our customers – passionate about teaching customers how to solve a new problem or solve a problem differently.The role involves:Guiding and teaching customers to give them proactive assistance as they onboard our products. Evaluating the status of new customer activations and progress and proposing solutions to different use-cases.Maintain high levels of customer engagement and satisfaction within both product and Tempo communication which lead to account reference-ability, advocacy & loyalty.Identifying common customer challenges and working with the rest of the Tempo team to proactively address them through a variety of mediums and channels.Work with product management to translate business needs to product requirements and craft new solutions for customers.Work closely with the whole organization to support value-focused conversation during the sales cycle.Collaborating in establishing world-class customer service policies, processes, and standards.Work closely with internal resources on escalation and resolution processes for critical customer issues.Monitor usage and troubleshoot any problems with how customers use our products.Strengthen the customer-centric culture at Tempo.The ideal candidate:Has at least 2 to 3 years experience in B2B Customer Success and/or Management Consulting in the software industry.Has experience with Atlassian tools such as JIRA and Confluence.Has experience in project management or related activities - a mix of methodology is a plus.Is passionate about customer service and how it can transform businesses.Is a self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption.Has strong interpersonal skills and experience initiating and building strong relationships throughout an organization.Loves teamwork and commitment to building a world-class, enterprise-level global customer experience together.Has a consultative mindset that enables you to easily diagnose issues and prescribe solutions.Prefers working in Agile environments with a good understanding of SaaS models.Is excited about our mission at TempoWhat is in it for youRemote work optionsUnlimited vacation!!Great benefits plan including health, dental, vision and moreBright office spaces in Montreal, Reykjavik and BostonDiverse and dynamic teamsChallenging and exciting workFree breakfast and snacksA great range of social eventsAnd so much more!!
Tempo
(Automotive) Interpersonal skills  Project Management 
Join our Customer Success Team*This is a 1 year contract replacement for maternity leave, possibily for permanent at end of term!Are you passionate about improving customer experience and transforming business relationships? Do you constantly see ways to enhance communication and customer service?We are a quickly growing company, and we are looking for a strong member for our Customer Success team, in Reykjavik and Montreal Canada.As a Customer Success Manager, you will own ultimate responsibility for customer satisfaction, engagement, onboarding and technical support. Strong product knowledge is imperative as you play a central role in configuration of the Tempo platform to support customer priorities. As a trusted advisor, the Customer Success Manager determines how Tempo can be effectively applied to achieve a company's strategic business objectives.A Customer Success Manager is an experience-maker for our customers – passionate about teaching customers how to solve a new problem or solve a problem differently.The role involves:Guiding and teaching customers to give them proactive assistance as they onboard our products. Evaluating the status of new customer activations and progress and proposing solutions to different use-cases.Maintain high levels of customer engagement and satisfaction within both product and Tempo communication which lead to account reference-ability, advocacy & loyalty.Identifying common customer challenges and working with the rest of the Tempo team to proactively address them through a variety of mediums and channels.Work with product management to translate business needs to product requirements and craft new solutions for customers.Work closely with the whole organization to support value-focused conversation during the sales cycle.Collaborating in establishing world-class customer service policies, processes, and standards.Work closely with internal resources on escalation and resolution processes for critical customer issues.Monitor usage and troubleshoot any problems with how customers use our products.Strengthen the customer-centric culture at Tempo.The ideal candidate:Has at least 2 to 3 years experience in B2B Customer Success and/or Management Consulting in the software industry.Has experience with Atlassian tools such as JIRA and Confluence.Has experience in project management or related activities - a mix of methodology is a plus.Is passionate about customer service and how it can transform businesses.Is a self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption.Has strong interpersonal skills and experience initiating and building strong relationships throughout an organization.Loves teamwork and commitment to building a world-class, enterprise-level global customer experience together.Has a consultative mindset that enables you to easily diagnose issues and prescribe solutions.Prefers working in Agile environments with a good understanding of SaaS models.Is excited about our mission at TempoWhat is in it for youRemote work optionsUnlimited vacation!!Great benefits plan including health, dental, vision and moreBright office spaces in Montreal, Reykjavik and BostonDiverse and dynamic teamsChallenging and exciting workFree breakfast and snacksA great range of social eventsAnd so much more!!
remote
remote
Director, Customer Success
Moovweb (Information technology and services) eCommerce 
Remote (Asia Time Zone Permitted) Negotiable
Moovweb’s mission is to make the Web instant and simple. The company has been reborn through our new product, Moovweb XDN, which guarantees sub-second page loads and is rapidly disrupting the multi-billion dollar CDN market. It does this by bringing data from databases to the edge of our network and then streams that data into the browser 5 seconds before visitors tap a link. Customers include 1-800-Flowers, Revolve, United Airlines, and over $10B in eCommerce flows through Moovweb annually. Browse https://www.thetiebar.com on your phone to experience an instant XDN site for yourself. Moovweb is a profitable, venture-backed company.Moovweb is committed to building lasting partnerships with businesses for long term growth and ongoing value generation. As a Director of Customer Success, you will build out our Customer Success practice and work with our existing clients to drive usage of the Moovweb platform for increased adoption, customer satisfaction, and growth. This position is a high-profile customer-facing role requiring outstanding relationship management, technical, and project management skills to guide clients successfully from deployment to operationalization.  WHAT YOU WILL DOManage a portfolio of client accounts to foster long-term business relationships Build durable relationships with key stakeholders, support customers’ day to day experience with our platform and work with clients on how our product fits in their overall strategy Own the ultimate success of Moovweb’s customers, including customer on-boarding, project success, retention, and renewalEnsure that customers derive maximum value from their investments in Moovweb and fully leverage their subscriptions and services on an ongoing basis Collect and process feedback from customers to ensure the company’s roadmap is aligned to their needsMonitor customer health to track usage and overall customer satisfaction Drive customer advocacy and escalations by collaborating with development, product management, and support teams to improve the Moovweb offering for our clients Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint Serve as a Thought Leader in making the web simple and instantDrive and grow a team of technical customer success engineers and architectsREQUIREMENTSBachelor’s degree with several years of customer-facing experience in a high-tech environment 7+ years experience in a Customer Success Management role Hands on experience implementing technically complex web based solutions in an engineering or product management roleExcellent enterprise customer relationship skills with the ability to manage a large portfolio of clientsExperience building and nurturing relationships with IT teams Experience in managing cross-functional projects with a high attention to detail Fanatical about customer success and tenacious at driving long-term customer value Highly data-driven with a commitment to processExcited about driving and tracking a consistent engagement process with all customers in your portfolio Prior hands on experience with at least two of the following: web development, CDN and associated technologies, e-commerce Prior experience with web analytics plusMoovweb offers a competitive salary, equity, and other benefits including 401(k), full medical/dental/vision package with financial support for families, unlimited vacation policy, an inviting office in a prime location (San Francisco), community volunteering opportunities, sports groups, Wellness Program, Movie Night, and fun team outings. Our team members are based all over the world, including Europe, Chile and throughout the US. We have two main hubs in the U.S in SF and Chicago. We know how to make remote work work! Read our CEO’s article about this here.Moovweb is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Moovweb will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.customer success|web analytics
Moovweb
(Information technology and services) eCommerce 
Moovweb’s mission is to make the Web instant and simple. The company has been reborn through our new product, Moovweb XDN, which guarantees sub-second page loads and is rapidly disrupting the multi-billion dollar CDN market. It does this by bringing data from databases to the edge of our network and then streams that data into the browser 5 seconds before visitors tap a link. Customers include 1-800-Flowers, Revolve, United Airlines, and over $10B in eCommerce flows through Moovweb annually. Browse https://www.thetiebar.com on your phone to experience an instant XDN site for yourself. Moovweb is a profitable, venture-backed company.Moovweb is committed to building lasting partnerships with businesses for long term growth and ongoing value generation. As a Director of Customer Success, you will build out our Customer Success practice and work with our existing clients to drive usage of the Moovweb platform for increased adoption, customer satisfaction, and growth. This position is a high-profile customer-facing role requiring outstanding relationship management, technical, and project management skills to guide clients successfully from deployment to operationalization.  WHAT YOU WILL DOManage a portfolio of client accounts to foster long-term business relationships Build durable relationships with key stakeholders, support customers’ day to day experience with our platform and work with clients on how our product fits in their overall strategy Own the ultimate success of Moovweb’s customers, including customer on-boarding, project success, retention, and renewalEnsure that customers derive maximum value from their investments in Moovweb and fully leverage their subscriptions and services on an ongoing basis Collect and process feedback from customers to ensure the company’s roadmap is aligned to their needsMonitor customer health to track usage and overall customer satisfaction Drive customer advocacy and escalations by collaborating with development, product management, and support teams to improve the Moovweb offering for our clients Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint Serve as a Thought Leader in making the web simple and instantDrive and grow a team of technical customer success engineers and architectsREQUIREMENTSBachelor’s degree with several years of customer-facing experience in a high-tech environment 7+ years experience in a Customer Success Management role Hands on experience implementing technically complex web based solutions in an engineering or product management roleExcellent enterprise customer relationship skills with the ability to manage a large portfolio of clientsExperience building and nurturing relationships with IT teams Experience in managing cross-functional projects with a high attention to detail Fanatical about customer success and tenacious at driving long-term customer value Highly data-driven with a commitment to processExcited about driving and tracking a consistent engagement process with all customers in your portfolio Prior hands on experience with at least two of the following: web development, CDN and associated technologies, e-commerce Prior experience with web analytics plusMoovweb offers a competitive salary, equity, and other benefits including 401(k), full medical/dental/vision package with financial support for families, unlimited vacation policy, an inviting office in a prime location (San Francisco), community volunteering opportunities, sports groups, Wellness Program, Movie Night, and fun team outings. Our team members are based all over the world, including Europe, Chile and throughout the US. We have two main hubs in the U.S in SF and Chicago. We know how to make remote work work! Read our CEO’s article about this here.Moovweb is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Moovweb will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.customer success|web analytics
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