Managed Services Contract and Scope Manager
Background Checks: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment checkAs the tech firm that created the mobile world, and with over 45,000 life-enhancing technologies to our name, at Ericsson we’ve made it our business to make a mark. We are on a quest, relentlessly innovating to make technology easy to adopt, easy to use and easy to scale. As a team, we are helping to solve some of society´s most complicated challenges, enabling you to be ‘the person that did that’.We’ll help you design your future! You can choose to be an expert or a leader or both! Leveraging everything from cybersecurity to machine learning, making smart manufacturing and autonomous mines a reality. With access to hundreds of career opportunities in locations all over the world with the support to really find ‘your great’ and the ability to rediscover it, again and again.Job SummaryWe are looking for a member to be part of our Managed Services team! As a part of our MSIP team, you will play a key role in managing the delivery of services and resources on our “live” customer network, broadcast platform and/or IS/IT infrastructure.Based on our customer’s network specifics, you will ensure the coordination of our technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools, the proper acceptance and the smooth handover to our operations team according to Ericsson’s and the customer’s network particularities and requirements.Responsibilities & TasksOverall scope clarification and control to operations to ensure project deliverables are not deviated from Business case and handle contractual dispute with customer, SLA/KPI and service credit calculation.Engage with department heads and manage project time & cost estimates are as accurate as possible.Monthly monitoring and control of projects performance, budget and analysis on performance versus plan.Ownership for MS Project Net Sales, Cost of Sales analysis and contract management processes.Key interface to customer for Managed Services Contract. Support and advise the Chief Operating Officer with both financials and contractual suggestionsThe role will have responsibility as the key interface to the customer while also leading the interface with the Ericsson Service Delivery Unit (SDU) to secure performance and lifecycle of the Service, working closely with the MSCOO, Service Architecture, Reliability and Improvement leads.The management of the Service throughout its lifecycle including demand management, ASP integration, environment, occupational health and safety (EHS) risk management, data privacy, automation, architecture, reliability and continuous service improvement.Own the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.RequirementsCandidate should have contract management experience in deployment and integration delivery management.Over 3 year’s experience at the relevant roles.Good knowledge of the telecom network.Entrepreneurial and commercial thinkingFluent in written and spoken English.Basic knowledge on finance process and principle.What's in it for you?With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson Myanmar has been Great Place to Work - Certified™ in 2020.What happens next once you apply?What happens next once you apply? Read about the next steps hereFor your interview preparation, here are a few "Tips&Tricks" from our recruitersFor your prep and reference, here is our overall Brand video and some insights about our innovations in 5GEricsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union.