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remote
remote
Customer Success Launch Specialist
B12 (Information technology and services) Customer Support 
Remote (Asia Time Zone Permitted) Negotiable
We are an early-stage startup that is hiring an experienced and enthusiastic Customer Success Launch Specialist to support our growing Service Delivery team within our Customer Success department. We are looking to bring on individuals who want to make sure our clients and web experts have an amazing experience working with B12! To do this, you will hone your project management skills to own customer projects ranging from new website launches to small website enhancements, all while communicating effectively with customers and our web designers. If you are a strong communicator who can dynamically drive others to be successful, we would love to hear from you!As a Customer Success Launch Specialist you will:Own a book of 20-40 projects that are at various stages of completion, driving the processes needed to successfully finish them in a timely manner for our customers, balancing quality and efficiency.Be the primary contact and advocate to deliver best-in-class products to our clients.Manage email, phone, and chat communication with B12 customers.Lead client launch calls to integrate customer business goals, web design, and B12 product functionality into a successful project scope to help customers launch their websites.Manage project delivery in collaboration with clients and freelance web design experts.Develop strategies to turn client and expert needs into product requirements.You’d be a good fit if:You bring 1.5+ years of experience supporting clients with technology products in a project management capacity.You are a quick and clear writer and an amazing communicator.You have experience in the world of web design helping launch and manage websites.You have empathy for small business owners and can quickly grasp the issues they’re facing.You feel comfortable managing your time and deciding amongst competing priorities.You care about and want to contribute to our mission of helping people do meaningful work.You have some familiarity with managing third party integrations on websites.You enjoy learning and teaching.Don’t fearWe don't have a minimum number of years of experience for this role. We highly favor talent and interest.Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.How to applyPlease provide:A pointer to your CV, resume, LinkedIn profile, or any other summary of your career so far.Some informal text introducing yourself and what you are excited about.customer support|websites
B12
(Information technology and services) Customer Support 
We are an early-stage startup that is hiring an experienced and enthusiastic Customer Success Launch Specialist to support our growing Service Delivery team within our Customer Success department. We are looking to bring on individuals who want to make sure our clients and web experts have an amazing experience working with B12! To do this, you will hone your project management skills to own customer projects ranging from new website launches to small website enhancements, all while communicating effectively with customers and our web designers. If you are a strong communicator who can dynamically drive others to be successful, we would love to hear from you!As a Customer Success Launch Specialist you will:Own a book of 20-40 projects that are at various stages of completion, driving the processes needed to successfully finish them in a timely manner for our customers, balancing quality and efficiency.Be the primary contact and advocate to deliver best-in-class products to our clients.Manage email, phone, and chat communication with B12 customers.Lead client launch calls to integrate customer business goals, web design, and B12 product functionality into a successful project scope to help customers launch their websites.Manage project delivery in collaboration with clients and freelance web design experts.Develop strategies to turn client and expert needs into product requirements.You’d be a good fit if:You bring 1.5+ years of experience supporting clients with technology products in a project management capacity.You are a quick and clear writer and an amazing communicator.You have experience in the world of web design helping launch and manage websites.You have empathy for small business owners and can quickly grasp the issues they’re facing.You feel comfortable managing your time and deciding amongst competing priorities.You care about and want to contribute to our mission of helping people do meaningful work.You have some familiarity with managing third party integrations on websites.You enjoy learning and teaching.Don’t fearWe don't have a minimum number of years of experience for this role. We highly favor talent and interest.Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.How to applyPlease provide:A pointer to your CV, resume, LinkedIn profile, or any other summary of your career so far.Some informal text introducing yourself and what you are excited about.customer support|websites
remote
remote
Customer Success Manager
Yembo (Information technology and services) B2B sale  customer success 
Remote (Asia Time Zone Permitted) Negotiable
*Candidate must be based in Ireland for this remote position*About UsWe are building technology that revolutionizes the way people shop for home services – moving, painting, remodeling, and beyond. Using computer vision, we pack the expertise of an on-site estimator into a smartphone. We're building a world where getting a quote for home services is as easy and interactive as shopping for products online.The Yembo customer success team is the face of our company, acting as the bridge between where the product is today and where it is headed in the future. The Customer Success Manager (CSM) has dual responsibilities: on-board our customers to help them set up for success and deepen relationships with our existing customers to drive usage of our product. You will be responsible for building and improving all processes related to customer on-boarding, growth and overall success with Yembo.Key ResponsibilitiesTrain and on-board new and existing customersMost important responsibility: Understand key blockers for our customers to be successful and take targeted and precise actions proactively. Being effective requires hustle, focus and great communicationTeach our customers how to effectively use our product and proactively suggest process changesIdentify expansion opportunities and upsell customersOccasionally host in-person customer events with occasional travel requiredCreate FAQs, contribute to our product help docs, training videos and host webinarsDebug customer issues effectively and communicate findings clearlyRequired ExperienceUnderstand the difference between customer success role (proactive, strategic) and a customer support role (answering customer requests)Have a minimum of 1 year of B2B SaaS experience (sales, customer success, account management, or support)Have excellent written and verbal communication skillsAttention to detail, be able to manage many requests/contextEfficient time management and ability to prioritizeHave the ability to create high fidelity customer presentations (Keynote, Google Slides) Be available to work normal U.S. business hoursGreat references Preferred ExperienceFamiliarity with moving and relocation industry is a bonusPrior SaaS sales and/or customer success experience at a startup.Bachelor's degreeHours/LocationThis is a full-time remote position based in Ireland. Our headquarters are in San Diego, California. TravelThis position requires occasional travel to conferences and on-sites at our customers. We anticipate travel approximately 10-20% of the time on an as-needed basis.Resources for InterviewCustomer Success: How Innovative Companies Are Reducing Churn and Growing Recurring RevenueRead top blogs on customer success (for example SaaStr) to be familiar with the role and responsibilitiescustomer success|B2B/SaaS
Yembo
(Information technology and services) B2B sale  customer success 
*Candidate must be based in Ireland for this remote position*About UsWe are building technology that revolutionizes the way people shop for home services – moving, painting, remodeling, and beyond. Using computer vision, we pack the expertise of an on-site estimator into a smartphone. We're building a world where getting a quote for home services is as easy and interactive as shopping for products online.The Yembo customer success team is the face of our company, acting as the bridge between where the product is today and where it is headed in the future. The Customer Success Manager (CSM) has dual responsibilities: on-board our customers to help them set up for success and deepen relationships with our existing customers to drive usage of our product. You will be responsible for building and improving all processes related to customer on-boarding, growth and overall success with Yembo.Key ResponsibilitiesTrain and on-board new and existing customersMost important responsibility: Understand key blockers for our customers to be successful and take targeted and precise actions proactively. Being effective requires hustle, focus and great communicationTeach our customers how to effectively use our product and proactively suggest process changesIdentify expansion opportunities and upsell customersOccasionally host in-person customer events with occasional travel requiredCreate FAQs, contribute to our product help docs, training videos and host webinarsDebug customer issues effectively and communicate findings clearlyRequired ExperienceUnderstand the difference between customer success role (proactive, strategic) and a customer support role (answering customer requests)Have a minimum of 1 year of B2B SaaS experience (sales, customer success, account management, or support)Have excellent written and verbal communication skillsAttention to detail, be able to manage many requests/contextEfficient time management and ability to prioritizeHave the ability to create high fidelity customer presentations (Keynote, Google Slides) Be available to work normal U.S. business hoursGreat references Preferred ExperienceFamiliarity with moving and relocation industry is a bonusPrior SaaS sales and/or customer success experience at a startup.Bachelor's degreeHours/LocationThis is a full-time remote position based in Ireland. Our headquarters are in San Diego, California. TravelThis position requires occasional travel to conferences and on-sites at our customers. We anticipate travel approximately 10-20% of the time on an as-needed basis.Resources for InterviewCustomer Success: How Innovative Companies Are Reducing Churn and Growing Recurring RevenueRead top blogs on customer success (for example SaaStr) to be familiar with the role and responsibilitiescustomer success|B2B/SaaS
Call Center Manager (Customer Service Department)
Rent2Own Co, Ltd IT / Development
Ahlone Negotiable
Call Center Manager (Customer Service Department)ResponsibilityDevelop objectives for the call center’s day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Analyze call-center statistics (sales rates, costs, customer service metrics etc.)Assume responsibility of budgeting and tracking expensesHire, coach and provide training to personnel to maintain high customer service standardsMonitor and improve ordering, telephone handling and other proceduresEvaluate performance with key metricsPrepare reports for different departments or upper management Perform other duties as assigne    QualificationsMinimum 2 years Call Centre Management experience     Bachelor Degree or COPC knowledge is a plusExcellent verbal, written and interpersonal communication skillsWorking language being English, the candidate's skills must be close to fluencyMust adapt well to change and successfully set and adjust priorities as neededMust be proficient with google products (Docs, sheets and slides) 
Rent2Own Co, Ltd
(IT / Development)
Call Center Manager (Customer Service Department)ResponsibilityDevelop objectives for the call center’s day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Analyze call-center statistics (sales rates, costs, customer service metrics etc.)Assume responsibility of budgeting and tracking expensesHire, coach and provide training to personnel to maintain high customer service standardsMonitor and improve ordering, telephone handling and other proceduresEvaluate performance with key metricsPrepare reports for different departments or upper management Perform other duties as assigne    QualificationsMinimum 2 years Call Centre Management experience     Bachelor Degree or COPC knowledge is a plusExcellent verbal, written and interpersonal communication skillsWorking language being English, the candidate's skills must be close to fluencyMust adapt well to change and successfully set and adjust priorities as neededMust be proficient with google products (Docs, sheets and slides) 
Receptionist _ Jaguar Land Rover
Capital Automotive Limited (Automotive)
Hlaing Negotiable
Job Description- Demonstrate the JLR customer first behaviours in all interactions with customers and colleagues- Build effective relationships with customers, striving to meet and exceed their expectations- Communicate clearly, asking questions to find out what assistance and information customers require and records information provided- Ensures colleagues in Sales, Service and Parts teams are provided with accurate customer details- Ensures all customer queries are dealt with in a professional and friendly manner- Ensures all telephone calls are dealt with according to dealership standards and guidelines- Handles dissatisfied customers courteously, involving the irrelevant colleague or manager to achieve a resolution- Encouranges visitios to browse the showroom and use the facilities avaliable while they wait- Introduce relevant members of the team to the custormer, ensuring that the colleague concerned is aware of the customer's requirements- Maintains contact with the customer throughout their visit to ensure satisfaction and acknowledges them when they leave- Monitors visitors outside the showroom (e.g on the forecourt) and makes the relevant colleague aware so they can greet the customers- Ensures the reception area is staffed and kept clean and tidy at all times in order to uphold JLR and dealership standards- Maintains the showroom environment including customer waiting area (e.g. lighting, heating, music, TV screenand general tidiness and cleanliness) in accordance with dealer guidelines- Work with the management team to support promotions or events with changes to the showroom environment (e.g changes to support themed promotions)- Work with colleagues across the dealership to achieve team objectives- Work with colleagues across the dealership to investigate and resolve customer complaints- Understand and follow JLR operational guidelines- Ensure opportunities for sales are followed up by the appropriate colleague- Contribute to local marketing activity defined by sales and service teams- Maintains a professional manner and high standards of personal presentation at all times- Uses feedback to improve own skills and performance- Adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazardsJob Specifications- Any graduate- At least one year experienced in related field - Prefer experienced in premium hospitality- Fluency in English & Myanmar- Able to use computer (Mail and MS office package is basically used)
Capital Automotive Limited
(Automotive)
Job Description- Demonstrate the JLR customer first behaviours in all interactions with customers and colleagues- Build effective relationships with customers, striving to meet and exceed their expectations- Communicate clearly, asking questions to find out what assistance and information customers require and records information provided- Ensures colleagues in Sales, Service and Parts teams are provided with accurate customer details- Ensures all customer queries are dealt with in a professional and friendly manner- Ensures all telephone calls are dealt with according to dealership standards and guidelines- Handles dissatisfied customers courteously, involving the irrelevant colleague or manager to achieve a resolution- Encouranges visitios to browse the showroom and use the facilities avaliable while they wait- Introduce relevant members of the team to the custormer, ensuring that the colleague concerned is aware of the customer's requirements- Maintains contact with the customer throughout their visit to ensure satisfaction and acknowledges them when they leave- Monitors visitors outside the showroom (e.g on the forecourt) and makes the relevant colleague aware so they can greet the customers- Ensures the reception area is staffed and kept clean and tidy at all times in order to uphold JLR and dealership standards- Maintains the showroom environment including customer waiting area (e.g. lighting, heating, music, TV screenand general tidiness and cleanliness) in accordance with dealer guidelines- Work with the management team to support promotions or events with changes to the showroom environment (e.g changes to support themed promotions)- Work with colleagues across the dealership to achieve team objectives- Work with colleagues across the dealership to investigate and resolve customer complaints- Understand and follow JLR operational guidelines- Ensure opportunities for sales are followed up by the appropriate colleague- Contribute to local marketing activity defined by sales and service teams- Maintains a professional manner and high standards of personal presentation at all times- Uses feedback to improve own skills and performance- Adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazardsJob Specifications- Any graduate- At least one year experienced in related field - Prefer experienced in premium hospitality- Fluency in English & Myanmar- Able to use computer (Mail and MS office package is basically used)
Customer Service Representativ MDY
Win Thein & Sons Co., Ltd IT / Development
Chanmyathazi Negotiable
Customer Service Representativ MDYA customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. Besides, they deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. Usually, customer service representatives gather their information via a telephone call.Job Responsibilities Attracts potential customers by answering product and service questions; suggesting information about other products and services.Resolve customer complaints via phone, email, mail, or social media, Able to handle the complaint in accordance with the company’s guideline and policiesOpens customer accounts by recording account information.Use telephones to reach out to customers and verify account informationMaintains customer records by updating account information.Ensures that customer’s complaints are made valid and must perform whatever is feasible to satisfy the customers.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advice on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Provide product or service information to assist customers in deciding on a product to buyAnswer telephone calls and making the appropriate transfersAct as the company gatekeeper.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customers of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with the customer service manager to ensure proper customer service is being delivered.Closeout or open call records.Compile reports on overall customer satisfaction.Read from scripts.Handle changes in policies or renewals.Other duties assigned by the managementRequirements Age, not more than (30)Qualification level of a High school diploma, general education degree or equivalentMinimum working experiences of (2) years in related field knowledge of customer service principles and practicesMust have Driving License and able to drive any type of vehiclesknowledge of relevant computer applicationsknowledge of administrative proceduresproduct knowledgeProficient in utilizing of MS Office Software (Word, Excel, PowerPoint, Outlook), E-mail, Internet and capable of typing both English and Myanmar as well as proficiency in the use of computer data-mining and spreadsheet programsAble to work overtimeAble to go on a trip locally whenever requiredPersonal Attributes Self-motivation, determination, and confidence in your abilitiesAbility to divide your time between work and studyMeticulous attention to detailNumeracy and a strong aptitude for mathematicsExcellent problem-solving skillsA keen interest in the financial systemAbility to work to deadlines, under pressureAbility to work on your initiative and as part of a teamStrong IT skillsExcellent interpersonal and communication skills, including good presentation and report writing skillsOther InformationSalary: USD (250-300) or Equivalent Kyats or DEPENDENT ON APPLICANT'S QUALIFICATIONSJob Type: Full Time,Contract Type: Fixed-Term ContractBenefits: Annual Bonus, Variable Bonuses ( Performance, Allowances, etc.)Location: No-402, 81 Street, Street 30 between 31, Chanmyathazi city, Mandalay.Working hours: 9 am to 5.30 pm, Monday to SaturdayHow to Apply?Interested persons should submit a CV with an application letter with original handwriting, passport size color (2) photo (within three months taken), copies of NRC Card, Labour registration card, Graduation certificate. Clearance certificate from respective ward & police Station, working experience and other relevant certificate together with supporting documents, expected salary, contact phone number to No.(79/81), Room #705~706 & 904, Central Tower, Corner of Anawrahta Road & 39th Street, Kyauktada Township, Yangon by personally (or) please email a copy of your detailed resume in MS Words format to [email protected] Please do specify application post (or) use apply form.
Win Thein & Sons Co., Ltd
(IT / Development)
Customer Service Representativ MDYA customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. Besides, they deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. Usually, customer service representatives gather their information via a telephone call.Job Responsibilities Attracts potential customers by answering product and service questions; suggesting information about other products and services.Resolve customer complaints via phone, email, mail, or social media, Able to handle the complaint in accordance with the company’s guideline and policiesOpens customer accounts by recording account information.Use telephones to reach out to customers and verify account informationMaintains customer records by updating account information.Ensures that customer’s complaints are made valid and must perform whatever is feasible to satisfy the customers.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advice on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Provide product or service information to assist customers in deciding on a product to buyAnswer telephone calls and making the appropriate transfersAct as the company gatekeeper.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customers of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with the customer service manager to ensure proper customer service is being delivered.Closeout or open call records.Compile reports on overall customer satisfaction.Read from scripts.Handle changes in policies or renewals.Other duties assigned by the managementRequirements Age, not more than (30)Qualification level of a High school diploma, general education degree or equivalentMinimum working experiences of (2) years in related field knowledge of customer service principles and practicesMust have Driving License and able to drive any type of vehiclesknowledge of relevant computer applicationsknowledge of administrative proceduresproduct knowledgeProficient in utilizing of MS Office Software (Word, Excel, PowerPoint, Outlook), E-mail, Internet and capable of typing both English and Myanmar as well as proficiency in the use of computer data-mining and spreadsheet programsAble to work overtimeAble to go on a trip locally whenever requiredPersonal Attributes Self-motivation, determination, and confidence in your abilitiesAbility to divide your time between work and studyMeticulous attention to detailNumeracy and a strong aptitude for mathematicsExcellent problem-solving skillsA keen interest in the financial systemAbility to work to deadlines, under pressureAbility to work on your initiative and as part of a teamStrong IT skillsExcellent interpersonal and communication skills, including good presentation and report writing skillsOther InformationSalary: USD (250-300) or Equivalent Kyats or DEPENDENT ON APPLICANT'S QUALIFICATIONSJob Type: Full Time,Contract Type: Fixed-Term ContractBenefits: Annual Bonus, Variable Bonuses ( Performance, Allowances, etc.)Location: No-402, 81 Street, Street 30 between 31, Chanmyathazi city, Mandalay.Working hours: 9 am to 5.30 pm, Monday to SaturdayHow to Apply?Interested persons should submit a CV with an application letter with original handwriting, passport size color (2) photo (within three months taken), copies of NRC Card, Labour registration card, Graduation certificate. Clearance certificate from respective ward & police Station, working experience and other relevant certificate together with supporting documents, expected salary, contact phone number to No.(79/81), Room #705~706 & 904, Central Tower, Corner of Anawrahta Road & 39th Street, Kyauktada Township, Yangon by personally (or) please email a copy of your detailed resume in MS Words format to [email protected] Please do specify application post (or) use apply form.
remote
remote
Gaming Support Agent T-CH/EN
5CA IT / Development Customer Support  pro-gaming 
Remote (Asia Time Zone Permitted) Negotiable
We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.What will I do?As a player support agent, your duties will include but not be limited to:Handling customer support (e-mail and live chat – no phone calls) by doing things likeHelp players with account issues (compromised accounts, updates, etc.)Resolve issues regarding refunds, purchases not going through, etc.Assist players resolve technical problems with the gameAnswer gameplay inquiries and helping sort out gameplay issuesCheck updates & newly released content for the game you’re supportingTake assigned training modules to help you improve even further in your jobAttend your weekly meeting with a team of 10-15 fellow agents and your managerIn short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.Working from homeWorking from home is an adventure that you will love taking part in. Whether you just don't like sitting in an office 8 hours a day, dislike the commute, or you just want to spend more time at home – Working remotely is the perfect way to work in our current, digital world.You can write excellent Traditional Chinese You speak English well enough to communicate professionally on a daily basisYou are available to work full-time and in a fixed schedule You have in-depth knowledge about gaming and you love anything related to video games You own a PS4, Xbox One, or a modern gaming PC/laptopYou are a fast learner, you take initiative and are awesome at troubleshooting  You have a dedicated quiet work space, located within your own residenceExperience in a Customer Service environment or an international business setting is a plus!PC requirements: An internet speed minimum of 1 Mb/s download and 0,5 Mb/s upload internationally. A minimum of 4 GB RAM memoryYour computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOSAn i3 processor (2,4 Ghz or faster), or better/ similar, max. 3 years old.A (smart)phone usable for two-factor authentication that runs at least:Android 4.4 or newerApple iOS 10.0 or newer We offer:  A position at a fast-growing company with ambitious A-level clients A casual, international environment where you’ll work with people from over 40 different nationalities Flexibility; working remotely means being able to work from anywhere in the world No time wasted commuting between home and work Top-notch tools, training, and colleagues customer support|gaming|traditional Chinese
5CA
(IT / Development) Customer Support  pro-gaming 
We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.What will I do?As a player support agent, your duties will include but not be limited to:Handling customer support (e-mail and live chat – no phone calls) by doing things likeHelp players with account issues (compromised accounts, updates, etc.)Resolve issues regarding refunds, purchases not going through, etc.Assist players resolve technical problems with the gameAnswer gameplay inquiries and helping sort out gameplay issuesCheck updates & newly released content for the game you’re supportingTake assigned training modules to help you improve even further in your jobAttend your weekly meeting with a team of 10-15 fellow agents and your managerIn short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.Working from homeWorking from home is an adventure that you will love taking part in. Whether you just don't like sitting in an office 8 hours a day, dislike the commute, or you just want to spend more time at home – Working remotely is the perfect way to work in our current, digital world.You can write excellent Traditional Chinese You speak English well enough to communicate professionally on a daily basisYou are available to work full-time and in a fixed schedule You have in-depth knowledge about gaming and you love anything related to video games You own a PS4, Xbox One, or a modern gaming PC/laptopYou are a fast learner, you take initiative and are awesome at troubleshooting  You have a dedicated quiet work space, located within your own residenceExperience in a Customer Service environment or an international business setting is a plus!PC requirements: An internet speed minimum of 1 Mb/s download and 0,5 Mb/s upload internationally. A minimum of 4 GB RAM memoryYour computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOSAn i3 processor (2,4 Ghz or faster), or better/ similar, max. 3 years old.A (smart)phone usable for two-factor authentication that runs at least:Android 4.4 or newerApple iOS 10.0 or newer We offer:  A position at a fast-growing company with ambitious A-level clients A casual, international environment where you’ll work with people from over 40 different nationalities Flexibility; working remotely means being able to work from anywhere in the world No time wasted commuting between home and work Top-notch tools, training, and colleagues customer support|gaming|traditional Chinese
remote
remote
Bilingual Customer Support Representative - Weekend Shift
vidIQ IT / Development Customer Support 
Remote (Asia Time Zone Permitted) Negotiable
vidIQ's Company MissionWe want to empower Creators. We help creators on their journey to being better video creators through tools and training.Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful and how to build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities.We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.The ProductThe best way to understand vidIQ is to play with the product: www.vidiq.com/extensionWe've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or Academy, it's the education every creator needs to be successful. We're also known as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available. So, what will you do at vidIQ in this Customer Support Representative role?Learn our product inside and out to help our users in all of their issues.Answer user inquiries on a variety of topics via email and chat. Questions range from billing inquiries and password resets to complicated bug reports and fixes.Translate parts of the extension and app and help center from English in to a second (or third!) language.Onboard new customers.Empathetically work with users to help resolve any frustrations and help them stay engaged with both vidIQ and YouTube in general.Assist with any additional projects, as needed.This might be for you if . . .You are a Creator yourself, and recently grew a YouTube channelYou have tremendous levels of empathyYou are bilingual (fluent writing and speaking in BOTH English and at least one additional language. BONUS if that additional language is either Spanish or Hindi)You can put yourself in others’ shoes and see situations from perspectives other than your ownYou have previous remote work experienceYou’re motivated by seeing others succeed and grow when you partner with themYou’re highly adaptable, easily acclimating to a rapidly changing business and industryStrong intrinsic motivation to be a top performer and contribute to a teamAbility to work one of these two shifts: Wednesday through Sunday OR Saturday through WednesdayFAQWhat benefits can I expect?This is a 100% remote position, work from anywhere you like.We offer a generous vacation policy of taking time when you need it.Most team members take 4–5 weeks of time off per year.Team retreats every year! Past All-Company retreats have been to Spain and Portugal and CS HAD a trip planned for Europe before COVID struck. :(Work with amazing people around the world.Huge impact in the Creator Ecosystem.Matched or exceed market salary in the country you live in.Our CommitmentWe work hard to enable creators of all kinds to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.ApplyIf you’re excited about this, we’d love to talk to you. Use the “Apply” button below to get in touch with us.customer support|youtube|remote
vidIQ
(IT / Development) Customer Support 
vidIQ's Company MissionWe want to empower Creators. We help creators on their journey to being better video creators through tools and training.Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful and how to build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities.We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.The ProductThe best way to understand vidIQ is to play with the product: www.vidiq.com/extensionWe've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or Academy, it's the education every creator needs to be successful. We're also known as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available. So, what will you do at vidIQ in this Customer Support Representative role?Learn our product inside and out to help our users in all of their issues.Answer user inquiries on a variety of topics via email and chat. Questions range from billing inquiries and password resets to complicated bug reports and fixes.Translate parts of the extension and app and help center from English in to a second (or third!) language.Onboard new customers.Empathetically work with users to help resolve any frustrations and help them stay engaged with both vidIQ and YouTube in general.Assist with any additional projects, as needed.This might be for you if . . .You are a Creator yourself, and recently grew a YouTube channelYou have tremendous levels of empathyYou are bilingual (fluent writing and speaking in BOTH English and at least one additional language. BONUS if that additional language is either Spanish or Hindi)You can put yourself in others’ shoes and see situations from perspectives other than your ownYou have previous remote work experienceYou’re motivated by seeing others succeed and grow when you partner with themYou’re highly adaptable, easily acclimating to a rapidly changing business and industryStrong intrinsic motivation to be a top performer and contribute to a teamAbility to work one of these two shifts: Wednesday through Sunday OR Saturday through WednesdayFAQWhat benefits can I expect?This is a 100% remote position, work from anywhere you like.We offer a generous vacation policy of taking time when you need it.Most team members take 4–5 weeks of time off per year.Team retreats every year! Past All-Company retreats have been to Spain and Portugal and CS HAD a trip planned for Europe before COVID struck. :(Work with amazing people around the world.Huge impact in the Creator Ecosystem.Matched or exceed market salary in the country you live in.Our CommitmentWe work hard to enable creators of all kinds to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.ApplyIf you’re excited about this, we’d love to talk to you. Use the “Apply” button below to get in touch with us.customer support|youtube|remote
Customer Care Representative, Consumer Goods
DKSH Myanmar IT / Development
Negotiable
Customer Care Representative, Consumer GoodsJob Responsibilities:- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks- Receive and handle inbound customer orders, queries and complaints (via hotline)- Document and record customer details, queries and complaints- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution- Provide feedback to supervisor on improvement areas based on customer/client issues- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system- Establish and maintain good working relationships with clients/customersJob Requirements:- Any Graduate- Minimum two years' experience in similar role preferred- Proven knowledge of SAP usage and order processing is an advantage- Understanding of FMCG industry- Computer literate- Fair knowledge of spoken and written English- Able to handle customer complaints and relations in a calm and pleasant manner - Communication, analytical, team working and negotiation skills
DKSH Myanmar
(IT / Development)
Customer Care Representative, Consumer GoodsJob Responsibilities:- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks- Receive and handle inbound customer orders, queries and complaints (via hotline)- Document and record customer details, queries and complaints- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution- Provide feedback to supervisor on improvement areas based on customer/client issues- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system- Establish and maintain good working relationships with clients/customersJob Requirements:- Any Graduate- Minimum two years' experience in similar role preferred- Proven knowledge of SAP usage and order processing is an advantage- Understanding of FMCG industry- Computer literate- Fair knowledge of spoken and written English- Able to handle customer complaints and relations in a calm and pleasant manner - Communication, analytical, team working and negotiation skills
Partner Support Center - Deputy Manager
MPT - Myanma Posts & Telecommunications (Telecommunications)
Pabedan Negotiable
Partner Support Center - Deputy ManagerJob Description> Conduct telephone calls to customers directly and partner company to negotiate and arrange the installation schedule.> Receive the inquiry and/or complaint from Sales Channel and find the solution and instruct it to the caller.> Need to negotiate and persuade customers.> Have the possibility to work on weekends and/or holidays as shift time work.> Use system and record the conversation with customers and report to the manager as instructed.> Can be requested to do data analysis.Job Requirements> Better to have the knowledge and/or experience of call center operation.> Will use excel, PowerPoint, email system and specific system for daily work.  
MPT - Myanma Posts & Telecommunications
(Telecommunications)
Partner Support Center - Deputy ManagerJob Description> Conduct telephone calls to customers directly and partner company to negotiate and arrange the installation schedule.> Receive the inquiry and/or complaint from Sales Channel and find the solution and instruct it to the caller.> Need to negotiate and persuade customers.> Have the possibility to work on weekends and/or holidays as shift time work.> Use system and record the conversation with customers and report to the manager as instructed.> Can be requested to do data analysis.Job Requirements> Better to have the knowledge and/or experience of call center operation.> Will use excel, PowerPoint, email system and specific system for daily work.  
Customer Service Officer
Multi World Trade Co.,Ltd IT / Development
Negotiable
Customer Services  Officer (Electronics Home Appliances)                                                                                           Job description• collect  order online (Facebook,phone)• Manage large amounts of incoming calls • Generate sales leads • set up new customer accounts.• keep records of customer interaction and transactions.• provide feedback on the efficiency of the customer service process• prepare and distribute customer activity report.• organize workflow to meet customer timeframes.• Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions. • Follow communication procedures, guidelines and policies • Take the extra mile to engage customersDesired Skills and Expertise• age 25 years and above • Minimum 3 years experiences with related field. • Any graduate and good communication, Computer and English knowledge • Active, strong ,good attitude and co-operate with team.
Multi World Trade Co.,Ltd
(IT / Development)
Customer Services  Officer (Electronics Home Appliances)                                                                                           Job description• collect  order online (Facebook,phone)• Manage large amounts of incoming calls • Generate sales leads • set up new customer accounts.• keep records of customer interaction and transactions.• provide feedback on the efficiency of the customer service process• prepare and distribute customer activity report.• organize workflow to meet customer timeframes.• Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions. • Follow communication procedures, guidelines and policies • Take the extra mile to engage customersDesired Skills and Expertise• age 25 years and above • Minimum 3 years experiences with related field. • Any graduate and good communication, Computer and English knowledge • Active, strong ,good attitude and co-operate with team.
remote
remote
Customer Success Manager
Publitas.com IT / Development Dutch  saas  marketing  customer success 
Remote (Asia Time Zone Permitted) Negotiable
Create customer value.We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing beautiful catalogs online. We also give our customers, leading retailers such as Williams Sonoma, the personal service they deserve, which has earned us their trust and loyalty. As a result, we gained a 70% market share in the Netherlands and more than 1400 customers worldwide.We’re looking for a dedicated and passionate Customer Success Manager to help us develop and increase our customer value. You’ll be part of our international customer team working alongside our Customer Acquisition, Customer Support, and Product team.Get in touch and let us know why you are the right person to help!Responsibilities:Managing relations with your own set of key customers in the Retail and E-Commerce industry.Learning every detail about customer needs and motivations. It’s your job to ensure they both love our product and achieve their individual ROI goals.Identifying opportunities and advising your customers on how they can get the best results using Publitas.Driving each customer to retain and renew their contract with us, up and cross-sell when the opportunity arises.Managing in-depth (online) onboarding and training sessions, supporting customers with their launch of Publitas and ensuring they get the most out of our software.Acting as Voice of Customer, liaising with other departments to share customer feedback on the product, service, and requirements.Requirements:You are fluent in the English language.You have a relevant Bachelor’s degree.You have at least two years of experience in Customer Success within the SaaS industry.You’re authentic, driven, and passionate about getting results and helping people.You love connecting with new people and are able to express your enthusiasm.Your presentation, time management, and communication skills are on point.You have a keen interest in the tech industry.Bonus:You are fluent in the Dutch language.You have experience in the marketing industry.You have experience in marketing campaign management.You have a basic understanding of HTML, tag management software, and advertising software.What can you expect from us?€32,4k-€48,6k base gross salary per year.25 paid vacation days.A contract of indefinite duration.A great location-independent working environment.Team retreats in some of the greatest cities in the world.Top-of-the-line MacBook.An unlimited budget for the Kindle Store and the Apple App Store.We'll cover the costs of any conferences you want to check out.We'll cover your travel expenses.We’ll challenge and support you to get the most out of your potential.marketing|saas|customer success
Publitas.com
(IT / Development) Dutch  saas  marketing  customer success 
Create customer value.We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing beautiful catalogs online. We also give our customers, leading retailers such as Williams Sonoma, the personal service they deserve, which has earned us their trust and loyalty. As a result, we gained a 70% market share in the Netherlands and more than 1400 customers worldwide.We’re looking for a dedicated and passionate Customer Success Manager to help us develop and increase our customer value. You’ll be part of our international customer team working alongside our Customer Acquisition, Customer Support, and Product team.Get in touch and let us know why you are the right person to help!Responsibilities:Managing relations with your own set of key customers in the Retail and E-Commerce industry.Learning every detail about customer needs and motivations. It’s your job to ensure they both love our product and achieve their individual ROI goals.Identifying opportunities and advising your customers on how they can get the best results using Publitas.Driving each customer to retain and renew their contract with us, up and cross-sell when the opportunity arises.Managing in-depth (online) onboarding and training sessions, supporting customers with their launch of Publitas and ensuring they get the most out of our software.Acting as Voice of Customer, liaising with other departments to share customer feedback on the product, service, and requirements.Requirements:You are fluent in the English language.You have a relevant Bachelor’s degree.You have at least two years of experience in Customer Success within the SaaS industry.You’re authentic, driven, and passionate about getting results and helping people.You love connecting with new people and are able to express your enthusiasm.Your presentation, time management, and communication skills are on point.You have a keen interest in the tech industry.Bonus:You are fluent in the Dutch language.You have experience in the marketing industry.You have experience in marketing campaign management.You have a basic understanding of HTML, tag management software, and advertising software.What can you expect from us?€32,4k-€48,6k base gross salary per year.25 paid vacation days.A contract of indefinite duration.A great location-independent working environment.Team retreats in some of the greatest cities in the world.Top-of-the-line MacBook.An unlimited budget for the Kindle Store and the Apple App Store.We'll cover the costs of any conferences you want to check out.We'll cover your travel expenses.We’ll challenge and support you to get the most out of your potential.marketing|saas|customer success
Assist Customer Service Manager
Fair Deal Co.,LTD IT / Development
Thaketa Negotiable
Job description • Manage large amounts of incoming calls. • Generate sales leads. • Identify and assess customers’ needs to achieve satisfaction . • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/ tools • Meet personal/ customer service team sales targets and call handling quotes. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions. • Follow communication procedures, guidelines and policies. • Take the extra mile to engage customers Desired Skills and Expertise • Minimum 5 years experiences with related field. • Any graduate and good communication. • Computer and English knowledge. • Active, strong, good attitude and co-operate with team.  
Fair Deal Co.,LTD
(IT / Development)
Job description • Manage large amounts of incoming calls. • Generate sales leads. • Identify and assess customers’ needs to achieve satisfaction . • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/ tools • Meet personal/ customer service team sales targets and call handling quotes. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions. • Follow communication procedures, guidelines and policies. • Take the extra mile to engage customers Desired Skills and Expertise • Minimum 5 years experiences with related field. • Any graduate and good communication. • Computer and English knowledge. • Active, strong, good attitude and co-operate with team.  
Content Creator
Proven Group of Companies IT / Development
Negotiable
Job Description- Comments reply- Ability to handle urgent complaint case- Report and check customer feedback- Direct dial with inquiry customer (Direct phone call)- Learning activities of competitors- Search and update with the latest trends, phrases and concepts.- Write new content based on research and development of interesting content for the target audience- Share promotional ideas with the team.- Identify the needs and gaps of our customers in our content and recommend new things- Assist marketing teams in developing content for advertising campaigns.Job Requirement- Work experience as a content writer, copywriter or similar role.- At least 1 years working experience- Familiarity with all social media platform- Excellent writing and editing skills.- Ability to meet deadlines.- Being able to manage social media pages and having digital marketing knowledge will have an advantage.
Proven Group of Companies
(IT / Development)
Job Description- Comments reply- Ability to handle urgent complaint case- Report and check customer feedback- Direct dial with inquiry customer (Direct phone call)- Learning activities of competitors- Search and update with the latest trends, phrases and concepts.- Write new content based on research and development of interesting content for the target audience- Share promotional ideas with the team.- Identify the needs and gaps of our customers in our content and recommend new things- Assist marketing teams in developing content for advertising campaigns.Job Requirement- Work experience as a content writer, copywriter or similar role.- At least 1 years working experience- Familiarity with all social media platform- Excellent writing and editing skills.- Ability to meet deadlines.- Being able to manage social media pages and having digital marketing knowledge will have an advantage.
Customer Services
Fair Deal Co.,LTD IT / Development
Thaketa Negotiable
Customer Services Job description • collect  order online (Facebook,phone)• Manage large amounts of incoming calls • Generate sales leads • set up new customer accounts.• keep records of customer interaction and transactions.• provide feedback on the efficiency of the customer service process• prepare and distribute customer activity report.• organize workflow to meet customer timeframes.• Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions. • Follow communication procedures, guidelines and policies  • Take the extra mile to engage customers Desired Skills and Expertise • age 25 years and above  • Minimum 2 years experiences with related field.  • Any graduate and good communication, Computer and English knowledge  • Active, strong ,good attitude and co-operate with team.  
Fair Deal Co.,LTD
(IT / Development)
Customer Services Job description • collect  order online (Facebook,phone)• Manage large amounts of incoming calls • Generate sales leads • set up new customer accounts.• keep records of customer interaction and transactions.• provide feedback on the efficiency of the customer service process• prepare and distribute customer activity report.• organize workflow to meet customer timeframes.• Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions. • Follow communication procedures, guidelines and policies  • Take the extra mile to engage customers Desired Skills and Expertise • age 25 years and above  • Minimum 2 years experiences with related field.  • Any graduate and good communication, Computer and English knowledge  • Active, strong ,good attitude and co-operate with team.  
Senior Executive / Assistant Manager-Internal Audit
iGenesis Technologies (Information technology and services)
Yangon Negotiable
Senior Executive / Assistant Manager-Internal Audit Job Responsibilities: Understanding of responsibility Matrix and Scope of work for all existing and new projects.Conduct audits by reviewing business processes for gaps in control that could lead to non-compliance with regulation and internal policiesMonitoring Project work done without PO from time to time and lead time on receipt of POPerform monthly revenue validation and cost monitoring, tracking all additional work and unbilled revenue to customerScrutiny of project related procurement and accounting and comparison with budgetIdentification of actions to prevent or reduce risk i.e. Preventive actions, Contingency actions, Recovery actionsHighlighting the overdue receivables and obtaining action planEnsuring all statutory compliancePrepare audit reports to document audit scope, procedures, findings & recommendationsPerform pre-audit of accounts payable, payroll and employee expense claim.Perform Ledger scrutinyAny other area as requested from time to time by the Company management.Requirement:In depth knowledge of Financial and Business Management Practices.Proficient use and knowledge of Word, Excel, Microsoft Project, Outlook and project web based applications.Demonstrable knowledge of Myanmar tax and regulatory legislationCandidates from Call center / BPO / KPO Industry background would be added advantage. 
iGenesis Technologies
(Information technology and services)
Senior Executive / Assistant Manager-Internal Audit Job Responsibilities: Understanding of responsibility Matrix and Scope of work for all existing and new projects.Conduct audits by reviewing business processes for gaps in control that could lead to non-compliance with regulation and internal policiesMonitoring Project work done without PO from time to time and lead time on receipt of POPerform monthly revenue validation and cost monitoring, tracking all additional work and unbilled revenue to customerScrutiny of project related procurement and accounting and comparison with budgetIdentification of actions to prevent or reduce risk i.e. Preventive actions, Contingency actions, Recovery actionsHighlighting the overdue receivables and obtaining action planEnsuring all statutory compliancePrepare audit reports to document audit scope, procedures, findings & recommendationsPerform pre-audit of accounts payable, payroll and employee expense claim.Perform Ledger scrutinyAny other area as requested from time to time by the Company management.Requirement:In depth knowledge of Financial and Business Management Practices.Proficient use and knowledge of Word, Excel, Microsoft Project, Outlook and project web based applications.Demonstrable knowledge of Myanmar tax and regulatory legislationCandidates from Call center / BPO / KPO Industry background would be added advantage. 
Customer Exprience Professional
Stonestep Myanmar IT / Development
Negotiable
Customer Exprience Professional ManagerStonestep Background Stonestep Myanmar ASB Ltd. is a growing insurtech company which makes insurance and assistance products work customers in Myanmar and other regional markets across Asia.   We are recruiting a Customer Experience Manager to oversee the operations of our Call Center and Health Telemedicine service in Myanmar.   This position provides a unique opportunity in an early-stage company to work with a team which believes in responsible social development to promote social and economic development.   Stonestep is seeking a talented, hard-working and entrepreneurial individual who thrives in a start-up environment. You must be willing to problem-solve at all levels of the operation and take on additional tasks and responsibilities when required. You will be tasked to either independently manage some of the new or ongoing projects, or work as part of a team on these initiatives.     JOB DESCRIPTION Responsibilities ·         Research on potential outsource call centers in Myanmar (technical specifications, capacity, budget, etc.)   o    Prepare Call Center Services Request for Proposal and agree approach with Country Manager to the different call centers (including specific plan / timing to approach call centers)   o    Organize calls/emails as needed to obtain quotations for at least 3 of the Call Centers for the services Stonestep Myanmar needs   o    Recommend which call Center is the best and why (prepare/make recommendation)   ·         Lead the implementation roll out of the call center: o    Prepare / lead contracting o    Prepare / lead implementation including training o    Prepare/ provide KPIs for SLAs and ongoing monitoring   ·         Continuous monitoring and evaluation, ensuring that the quality of service is always exceptional and the results/KPIs established are achieved.   ·         In addition, work supporting the current efforts to   o    Professionally handle customer inquiries, feedback and complaints o    Assist with incoming calls and emails o    Interact with customers via telephone to provide information and assistance o    Professionally handle inquiries from customers o    Must demonstrate a high degree of integrity and confidentiality of customer information at all times.   EDUCATION AND EXPERIENCE  At least 3 years’ experience in customer service roles, Contact Center Experience, or Call Center Experience is desirable. Past working experiences in the contact center or call center are encouraged to applyPreferably 2+ years of proven experience in a managerial positionTrack record in designing and executing successful customer service programsAt least a Bachelor's Degree, Post Graduate Diploma or Professional Degree, preferably in Business Studies / Administration / Management. Alternatively, experience in developing customer service-related the training program would be considered.  REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES ·         Customer-oriented and possess positive working attitude ·         Strong problem handling skill and initiative ·         Computer and IT literate, proficient in Microsoft Office ·         Excellent command of spoken and written English and Myanmar ·         Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.  COMPANY VISION AND MISSION Stonestep is an International mass/micro insurance services provider with operations in Switzerland, Singapore, Myanmar, Nepal, Malaysia, and the Philippines. Our vision is to deliver innovative insurance and service products designed to address the needs of emerging consumers at an affordable price. “For most people around the world, life is extremely risky: if people lose their home, they’re not checking into a hotel. If they have an accident, there’s no ambulance. Stonestep’s unique insurance platform can cover such risks for emerging consumers. Microinsurance as a service is a sustainable business model that can catalyze economic growth for all levels of society”   WHAT WE DO   At Stonestep, we target partnerships with Microfinance organizations, mobile operators, mobile money providers, Fast-Moving Consumer Goods, electronic retailers and other corporations to deliver last-mile risk protection services to their customers   WHY YOU SHOULD JOIN US   Stonestep fosters a positive work environment where hard-working and entrepreneurial individuals can thrive. The work is rewarding but also challenging and you will be expected to be your best every day.    OUR WORKPLACE AND CULTURE You must be a hard-worker, responsible, detail and task-oriented with a strong willingness to learn and challenge yourself. All our staff are expected to problem-solve at all levels of the organization, working independently and in groups, and take on additional tasks and responsibilities when required.   All interested candidates should send their CV and cover letter to [email protected] no later than 25th May 2020.
Stonestep Myanmar
(IT / Development)
Customer Exprience Professional ManagerStonestep Background Stonestep Myanmar ASB Ltd. is a growing insurtech company which makes insurance and assistance products work customers in Myanmar and other regional markets across Asia.   We are recruiting a Customer Experience Manager to oversee the operations of our Call Center and Health Telemedicine service in Myanmar.   This position provides a unique opportunity in an early-stage company to work with a team which believes in responsible social development to promote social and economic development.   Stonestep is seeking a talented, hard-working and entrepreneurial individual who thrives in a start-up environment. You must be willing to problem-solve at all levels of the operation and take on additional tasks and responsibilities when required. You will be tasked to either independently manage some of the new or ongoing projects, or work as part of a team on these initiatives.     JOB DESCRIPTION Responsibilities ·         Research on potential outsource call centers in Myanmar (technical specifications, capacity, budget, etc.)   o    Prepare Call Center Services Request for Proposal and agree approach with Country Manager to the different call centers (including specific plan / timing to approach call centers)   o    Organize calls/emails as needed to obtain quotations for at least 3 of the Call Centers for the services Stonestep Myanmar needs   o    Recommend which call Center is the best and why (prepare/make recommendation)   ·         Lead the implementation roll out of the call center: o    Prepare / lead contracting o    Prepare / lead implementation including training o    Prepare/ provide KPIs for SLAs and ongoing monitoring   ·         Continuous monitoring and evaluation, ensuring that the quality of service is always exceptional and the results/KPIs established are achieved.   ·         In addition, work supporting the current efforts to   o    Professionally handle customer inquiries, feedback and complaints o    Assist with incoming calls and emails o    Interact with customers via telephone to provide information and assistance o    Professionally handle inquiries from customers o    Must demonstrate a high degree of integrity and confidentiality of customer information at all times.   EDUCATION AND EXPERIENCE  At least 3 years’ experience in customer service roles, Contact Center Experience, or Call Center Experience is desirable. Past working experiences in the contact center or call center are encouraged to applyPreferably 2+ years of proven experience in a managerial positionTrack record in designing and executing successful customer service programsAt least a Bachelor's Degree, Post Graduate Diploma or Professional Degree, preferably in Business Studies / Administration / Management. Alternatively, experience in developing customer service-related the training program would be considered.  REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES ·         Customer-oriented and possess positive working attitude ·         Strong problem handling skill and initiative ·         Computer and IT literate, proficient in Microsoft Office ·         Excellent command of spoken and written English and Myanmar ·         Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.  COMPANY VISION AND MISSION Stonestep is an International mass/micro insurance services provider with operations in Switzerland, Singapore, Myanmar, Nepal, Malaysia, and the Philippines. Our vision is to deliver innovative insurance and service products designed to address the needs of emerging consumers at an affordable price. “For most people around the world, life is extremely risky: if people lose their home, they’re not checking into a hotel. If they have an accident, there’s no ambulance. Stonestep’s unique insurance platform can cover such risks for emerging consumers. Microinsurance as a service is a sustainable business model that can catalyze economic growth for all levels of society”   WHAT WE DO   At Stonestep, we target partnerships with Microfinance organizations, mobile operators, mobile money providers, Fast-Moving Consumer Goods, electronic retailers and other corporations to deliver last-mile risk protection services to their customers   WHY YOU SHOULD JOIN US   Stonestep fosters a positive work environment where hard-working and entrepreneurial individuals can thrive. The work is rewarding but also challenging and you will be expected to be your best every day.    OUR WORKPLACE AND CULTURE You must be a hard-worker, responsible, detail and task-oriented with a strong willingness to learn and challenge yourself. All our staff are expected to problem-solve at all levels of the organization, working independently and in groups, and take on additional tasks and responsibilities when required.   All interested candidates should send their CV and cover letter to [email protected] no later than 25th May 2020.
Client Services Executive
Myanmar Ganad Advertising Co., Ltd. IT / Development
Yankin Negotiable
ResponsibilitiesAct as primary point-of-contact for 4 – 8 clientsDrive direct client sales to achieve monthly sales targetsDevelops and maintains a positive working relationship with client counterpartsHandle all day-to-day client interactions to facilitate media sales and marketingCommunicate and keep clients informed of all issues related to their mediaProactively make recommendations to clients to optimize client's advertising performanceObtain client feedback on media campaign budgets and plansChannel client feedback into the sales and site development planning processClient retention and acquisition of new accountsWork with external and internal partners to ensure delivery of client requirementsGather and present information on market trends, competitor's situations, customer's needs, opportunities, threats and others from time-to-time to the managementEnsures on time collection of client receivables from assigned clientsRequirementsBA in Marketing, Advertising,Business AdministrationFluency in Burmese (both written & spoken)2-3 years of marketing agency account management or client-side experience in a marketing role or marketing media sales/account managementStrong working knowledge of Microsoft OfficeExtremely organized and highly-motivatedAbility to multi-task and juggle numerous projects and clients at any given time
Myanmar Ganad Advertising Co., Ltd.
(IT / Development)
ResponsibilitiesAct as primary point-of-contact for 4 – 8 clientsDrive direct client sales to achieve monthly sales targetsDevelops and maintains a positive working relationship with client counterpartsHandle all day-to-day client interactions to facilitate media sales and marketingCommunicate and keep clients informed of all issues related to their mediaProactively make recommendations to clients to optimize client's advertising performanceObtain client feedback on media campaign budgets and plansChannel client feedback into the sales and site development planning processClient retention and acquisition of new accountsWork with external and internal partners to ensure delivery of client requirementsGather and present information on market trends, competitor's situations, customer's needs, opportunities, threats and others from time-to-time to the managementEnsures on time collection of client receivables from assigned clientsRequirementsBA in Marketing, Advertising,Business AdministrationFluency in Burmese (both written & spoken)2-3 years of marketing agency account management or client-side experience in a marketing role or marketing media sales/account managementStrong working knowledge of Microsoft OfficeExtremely organized and highly-motivatedAbility to multi-task and juggle numerous projects and clients at any given time
Senior Client Services Executive
Myanmar Ganad Advertising Co., Ltd. IT / Development
Yankin Negotiable
ResponsibilitiesAct as primary point-of-contact for 6 – 10 clientsDrive direct client sales to achieve monthly sales targetsDevelops and maintains a positive working relationship with client counterpartsHandle all day-to-day client interactions to facilitate media sales and marketingCommunicate and keep clients informed of all issues related to their mediaProactively make recommendations to clients to optimize client's advertising performanceObtain client feedback on media campaign budgets and plansChannel client feedback into the sales and site development planning process Client retention and acquisition of new accountsWork with external and internal partners to ensure delivery of client requirements Gather and present information on market trends, competitor's situations, customer's needs, opportunities, threats and others from time-to-time to the managementEnsures on time collection of client receivables from assigned clientsAble to set personal sales strategy for self and junior executive without supervision RequirementsAny Bachelor Degree Holder, Preferably in BA in Marketing, Advertising,Business AdministrationFluency in English & Burmese (both written & spoken)1-2 years of marketing agency account management or client-side experience in a marketing role or marketing media sales/account managementStrong working knowledge of Microsoft OfficeExtremely organized and highly-motivatedAbility to multi-task and juggle numerous projects and clients at any given time
Myanmar Ganad Advertising Co., Ltd.
(IT / Development)
ResponsibilitiesAct as primary point-of-contact for 6 – 10 clientsDrive direct client sales to achieve monthly sales targetsDevelops and maintains a positive working relationship with client counterpartsHandle all day-to-day client interactions to facilitate media sales and marketingCommunicate and keep clients informed of all issues related to their mediaProactively make recommendations to clients to optimize client's advertising performanceObtain client feedback on media campaign budgets and plansChannel client feedback into the sales and site development planning process Client retention and acquisition of new accountsWork with external and internal partners to ensure delivery of client requirements Gather and present information on market trends, competitor's situations, customer's needs, opportunities, threats and others from time-to-time to the managementEnsures on time collection of client receivables from assigned clientsAble to set personal sales strategy for self and junior executive without supervision RequirementsAny Bachelor Degree Holder, Preferably in BA in Marketing, Advertising,Business AdministrationFluency in English & Burmese (both written & spoken)1-2 years of marketing agency account management or client-side experience in a marketing role or marketing media sales/account managementStrong working knowledge of Microsoft OfficeExtremely organized and highly-motivatedAbility to multi-task and juggle numerous projects and clients at any given time
Sales Staff
Century Beverage Company IT / Development
Negotiable
Sales Staff ( Male-10 post)အသက္ (20) ႏွင့္အထက္၊ ဘြဲ႔လက္မွတ္တစ္ခုခုရရွိၿပီးသူျဖစ္ရမည္။အေရာင္းလုပ္ငန္းအေတြ႔အၾကံဳ (1) ႏွစ္ ရွိရမည္။ေျပာဆိုဆက္ဆံမႈေျပျပစ္ေကာင္းမြန္ရမည္။အက်င့္စာရိတၱေကာင္းမြန္ၿပီး ရိုးသား ႀကိဳးစားသူျဖစ္ရမည္။အခ်ိန္ေပးလုပ္ကိုင္ႏိုင္ၿပီး နယ္ခရီးသြားႏိုင္သူျဖစ္ရမည္။
Century Beverage Company
(IT / Development)
Sales Staff ( Male-10 post)အသက္ (20) ႏွင့္အထက္၊ ဘြဲ႔လက္မွတ္တစ္ခုခုရရွိၿပီးသူျဖစ္ရမည္။အေရာင္းလုပ္ငန္းအေတြ႔အၾကံဳ (1) ႏွစ္ ရွိရမည္။ေျပာဆိုဆက္ဆံမႈေျပျပစ္ေကာင္းမြန္ရမည္။အက်င့္စာရိတၱေကာင္းမြန္ၿပီး ရိုးသား ႀကိဳးစားသူျဖစ္ရမည္။အခ်ိန္ေပးလုပ္ကိုင္ႏိုင္ၿပီး နယ္ခရီးသြားႏိုင္သူျဖစ္ရမည္။
Customer Service Supervisor
Marathon Myanmar (Consumer services)
Negotiable
Job DescriptionEnsure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.Ensure that customer complaints are resolved in a professional manner.Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.Ensure that the customer calls are handled and answered in a timely and accurate fashion.Develop standard procedures and policies for improving the service provided to customers.Conduct meeting with Managers to discuss about process improvements and issues.Educate customers about organization’s products or services.Maintain communication with customers via emails, phone calls, mails, etc.Prepare documentation and reports on routine customer correspondence for future reference purpose.Job Requirements•    At least 5 years of relevant experience in customer service/ or service sector•    Proficient in English language (spoken and written)
Marathon Myanmar
(Consumer services)
Job DescriptionEnsure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.Ensure that customer complaints are resolved in a professional manner.Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.Ensure that the customer calls are handled and answered in a timely and accurate fashion.Develop standard procedures and policies for improving the service provided to customers.Conduct meeting with Managers to discuss about process improvements and issues.Educate customers about organization’s products or services.Maintain communication with customers via emails, phone calls, mails, etc.Prepare documentation and reports on routine customer correspondence for future reference purpose.Job Requirements•    At least 5 years of relevant experience in customer service/ or service sector•    Proficient in English language (spoken and written)
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