Customer Service Representativ MDYA customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. Besides, they deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. Usually, customer service representatives gather their information via a telephone call.Job Responsibilities Attracts potential customers by answering product and service questions; suggesting information about other products and services.Resolve customer complaints via phone, email, mail, or social media, Able to handle the complaint in accordance with the company’s guideline and policiesOpens customer accounts by recording account information.Use telephones to reach out to customers and verify account informationMaintains customer records by updating account information.Ensures that customer’s complaints are made valid and must perform whatever is feasible to satisfy the customers.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advice on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Provide product or service information to assist customers in deciding on a product to buyAnswer telephone calls and making the appropriate transfersAct as the company gatekeeper.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customers of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with the customer service manager to ensure proper customer service is being delivered.Closeout or open call records.Compile reports on overall customer satisfaction.Read from scripts.Handle changes in policies or renewals.Other duties assigned by the managementRequirements Age, not more than (30)Qualification level of a High school diploma, general education degree or equivalentMinimum working experiences of (2) years in related field knowledge of customer service principles and practicesMust have Driving License and able to drive any type of vehiclesknowledge of relevant computer applicationsknowledge of administrative proceduresproduct knowledgeProficient in utilizing of MS Office Software (Word, Excel, PowerPoint, Outlook), E-mail, Internet and capable of typing both English and Myanmar as well as proficiency in the use of computer data-mining and spreadsheet programsAble to work overtimeAble to go on a trip locally whenever requiredPersonal Attributes Self-motivation, determination, and confidence in your abilitiesAbility to divide your time between work and studyMeticulous attention to detailNumeracy and a strong aptitude for mathematicsExcellent problem-solving skillsA keen interest in the financial systemAbility to work to deadlines, under pressureAbility to work on your initiative and as part of a teamStrong IT skillsExcellent interpersonal and communication skills, including good presentation and report writing skillsOther InformationSalary: USD (250-300) or Equivalent Kyats or DEPENDENT ON APPLICANT'S QUALIFICATIONSJob Type: Full Time,Contract Type: Fixed-Term ContractBenefits: Annual Bonus, Variable Bonuses ( Performance, Allowances, etc.)Location: No-402, 81 Street, Street 30 between 31, Chanmyathazi city, Mandalay.Working hours: 9 am to 5.30 pm, Monday to SaturdayHow to Apply?Interested persons should submit a CV with an application letter with original handwriting, passport size color (2) photo (within three months taken), copies of NRC Card, Labour registration card, Graduation certificate. Clearance certificate from respective ward & police Station, working experience and other relevant certificate together with supporting documents, expected salary, contact phone number to No.(79/81), Room #705~706 & 904, Central Tower, Corner of Anawrahta Road & 39th Street, Kyauktada Township, Yangon by personally (or) please email a copy of your detailed resume in MS Words format to [email protected]
Please do specify application post (or) use apply form.