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Customer Service Representative | Analyst
New Day Jobs (Staffing and recruiting) MS Office  Client Relations  Customer Service  English (Fluent) 
Sanchaung Negotiable
We are looking for a customer-oriented service representative to help New Day handle customer inquiries, address outstanding issues, and maintain certain customer relations systems.Responsibilities:Manage incoming inquiries from customers and clientsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesRequirementsBachelors Degree0.5-3 years of work experience, or high-potential recent graduatesProven customer support experience or experience as a Client Service RepresentativeStrong MS Office skillsFluent in English and MyanmarStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively
New Day Jobs
(Staffing and recruiting) MS Office  Client Relations  Customer Service  English (Fluent) 
We are looking for a customer-oriented service representative to help New Day handle customer inquiries, address outstanding issues, and maintain certain customer relations systems.Responsibilities:Manage incoming inquiries from customers and clientsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesRequirementsBachelors Degree0.5-3 years of work experience, or high-potential recent graduatesProven customer support experience or experience as a Client Service RepresentativeStrong MS Office skillsFluent in English and MyanmarStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively
Hot Job
Customer Service Officer
SCB – Siam Commercial Bank (Financial services) banking  Client Relations  Problem Solving 
Yangon Negotiable
Job Summary:Customer Service Officer (Myanmar) incumbent is mainly responsible for processing and managing the bank and customer transactions in a timely and accurate manner, as well as preparing the KYC and customer transaction related report.Job Descriptions:Manage accounts and fee collection of customers, as well as contact customers to rectify any error and/or incomplete information providedResponsible for processing the bank and customer payments in a timely and accurate manner; starting from entering the daily transactions relating deposit accounts of customers, disbursement and loan collection from borrowers, selling and buying foreign currencies from customers, domestic and overseas remittances, cash transactions of Finance and Accounting Department on RB Front system, until making the KYC and daily reports on the systemDo AML, KYC/CDD, FATCA tasks that following the regulations of CBM, together with check deposit and account information and prepare the feedback letter which are sent to CBM and competent agenciesExamine the daily anti-money laundering report prior the submission from IT to CBMQualifications:                                                                              Bachelor’s degree or higher in Finance & Banking, Economics, or related fieldsMinimum of 3 years of experience in over the counter service or customer relationship functionFamiliar with local rules and regulations of Central Bank of MyanmarStrong planning, communication, and interpersonal skillsLocal nationality is very welcomed 
SCB – Siam Commercial Bank
(Financial services) banking  Client Relations  Problem Solving 
Job Summary:Customer Service Officer (Myanmar) incumbent is mainly responsible for processing and managing the bank and customer transactions in a timely and accurate manner, as well as preparing the KYC and customer transaction related report.Job Descriptions:Manage accounts and fee collection of customers, as well as contact customers to rectify any error and/or incomplete information providedResponsible for processing the bank and customer payments in a timely and accurate manner; starting from entering the daily transactions relating deposit accounts of customers, disbursement and loan collection from borrowers, selling and buying foreign currencies from customers, domestic and overseas remittances, cash transactions of Finance and Accounting Department on RB Front system, until making the KYC and daily reports on the systemDo AML, KYC/CDD, FATCA tasks that following the regulations of CBM, together with check deposit and account information and prepare the feedback letter which are sent to CBM and competent agenciesExamine the daily anti-money laundering report prior the submission from IT to CBMQualifications:                                                                              Bachelor’s degree or higher in Finance & Banking, Economics, or related fieldsMinimum of 3 years of experience in over the counter service or customer relationship functionFamiliar with local rules and regulations of Central Bank of MyanmarStrong planning, communication, and interpersonal skillsLocal nationality is very welcomed 
remote
remote
Customer Support Engineer (m/w/d)
Sauce Labs IT / Development Python  JavaScript  Customer Support 
Remote (Asia Time Zone Permitted) Negotiable
About Us:In today’s software-centric economy, speed is everything. Before Sauce, testing took too long, it was tedious, expensive to maintain and placed focus only on monotonous infrastructure issues. With Sauce, developers are free to innovate and accelerate their software development cycles, improve quality, deploy with confidence and reduce costs. Our automated testing cloud allows our customers the ability to deliver a flawless digital experience to their customers by ensuring the web and mobile applications people use every day work on any browser or device. We call that automated testing, but you’ll probably just call it awesome!The Role:Our support engineers field questions and problems that arise. The issues that come to us are often complex and challenging to solve. Some of our engineers have Computer Science degrees, while others have gained their experience in boot camps and building apps on their own.We are looking for an experienced Customer Support Engineer that can work with our Enterprise-level customers. It requires experience in the world of development, an interest in solving technical problems, and a strong drive to learn. In this role, you will be working with some of our most important customers, which will require great analytic skills, patience, and the ability to work under pressure. Mostly we work in a support ticketing system, but sometimes we do online meetings with customers. We value people who are responsible, good team players, and able to express themselves clearly in writing. For the right kind of person, it’s a rewarding and fun job.Key Responsibilities:Help customers solve technical problemsAnswer questions about the product's capabilitiesReproduce customer issues, isolate issues to their simplest reproducible case and report bugs to our developersManage queue of support tickets and provide regular updates to open ticketsRespond quickly (but personally) to customers, primarily through support tickets with occasional online meetingsDevelop customer-facing documentationDevelop code samples demonstrating testing in the Sauce cloudJob Requirements:At least 6 months experience as a developer or supporting developersAt least 2 years experience as a support engineerProgramming experience with at least one of the following languages: Javascript, Python, Ruby, PHP, Java, C#Knowledge of HTML, CSS, Javascript (expect a take-home test as part of the interview process)Good written communication skills (expect to write a short essay for us)An intrinsic desire to help customers (and the patience to do so)A willingness to act as a detective, an experimenter, an interpreter, and a team playerNice To Have:Knowledge of Selenium and/or AppiumCI/CD software (e.g. Jenkins, Bamboo)Test automation frameworks (e.g. JUnit, TestNG, Protractor, Cucumber, Capybara, Jasmine, Mocha, Karma, Cypress)Unix command line and/or Unix system administrationTroubleshooting networking issues, HTTP proxies, firewallsAndroid emulators and iOS simulatorsAndroid and iOS operating systems/app developmentcustomer support|javascript|python
Sauce Labs
(IT / Development) Python  JavaScript  Customer Support 
About Us:In today’s software-centric economy, speed is everything. Before Sauce, testing took too long, it was tedious, expensive to maintain and placed focus only on monotonous infrastructure issues. With Sauce, developers are free to innovate and accelerate their software development cycles, improve quality, deploy with confidence and reduce costs. Our automated testing cloud allows our customers the ability to deliver a flawless digital experience to their customers by ensuring the web and mobile applications people use every day work on any browser or device. We call that automated testing, but you’ll probably just call it awesome!The Role:Our support engineers field questions and problems that arise. The issues that come to us are often complex and challenging to solve. Some of our engineers have Computer Science degrees, while others have gained their experience in boot camps and building apps on their own.We are looking for an experienced Customer Support Engineer that can work with our Enterprise-level customers. It requires experience in the world of development, an interest in solving technical problems, and a strong drive to learn. In this role, you will be working with some of our most important customers, which will require great analytic skills, patience, and the ability to work under pressure. Mostly we work in a support ticketing system, but sometimes we do online meetings with customers. We value people who are responsible, good team players, and able to express themselves clearly in writing. For the right kind of person, it’s a rewarding and fun job.Key Responsibilities:Help customers solve technical problemsAnswer questions about the product's capabilitiesReproduce customer issues, isolate issues to their simplest reproducible case and report bugs to our developersManage queue of support tickets and provide regular updates to open ticketsRespond quickly (but personally) to customers, primarily through support tickets with occasional online meetingsDevelop customer-facing documentationDevelop code samples demonstrating testing in the Sauce cloudJob Requirements:At least 6 months experience as a developer or supporting developersAt least 2 years experience as a support engineerProgramming experience with at least one of the following languages: Javascript, Python, Ruby, PHP, Java, C#Knowledge of HTML, CSS, Javascript (expect a take-home test as part of the interview process)Good written communication skills (expect to write a short essay for us)An intrinsic desire to help customers (and the patience to do so)A willingness to act as a detective, an experimenter, an interpreter, and a team playerNice To Have:Knowledge of Selenium and/or AppiumCI/CD software (e.g. Jenkins, Bamboo)Test automation frameworks (e.g. JUnit, TestNG, Protractor, Cucumber, Capybara, Jasmine, Mocha, Karma, Cypress)Unix command line and/or Unix system administrationTroubleshooting networking issues, HTTP proxies, firewallsAndroid emulators and iOS simulatorsAndroid and iOS operating systems/app developmentcustomer support|javascript|python
remote
remote
Customer Support Specialist
SkyVerge IT / Development HTML  CSS  Customer Support 
Remote (Asia Time Zone Permitted) Negotiable
We’re the folks at SkyVerge, where we build products (like WooCommerce Memberships and Jilt) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 36 people distributed all over the world.We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. You should be...Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing thingsA self-starter, capable of working independently Dedicated to constant experimentation & learningComfortable writing and publishing customer facing documentationFamiliar with HTML / CSS / JavaScriptBonus points if you also have…Experience with WordPressExperience with WooCommerce (or other eCommerce platforms)Experience with PHP, or another programming languageExperience in a Technical Writing roleNative-level fluency in a language other than English (We love being able to support customers in their native language!)You’ll be responsible for…Assisting customers by troubleshooting technical problems and logging detailed issue reports for the engineering team as neededAnswering pre-sales questions and other feedback from customersWriting technical documentation and other content so customers can help themselvesDocumenting and optimizing our support process to improve customer satisfactionHelping our product, engineering, and marketing teams identify areas where we can improve the customer experienceMonitoring social media and forums where customers may have questions or issues with our products and get them the help they needWhy you’ll love working with us…Kind, wonderful teammates that enjoy their work as much as you doCompetitive salaryAnnual company retreats (read about our last adventure in Scotland!)Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!Transparent culture (check out our team wiki)Curious to learn more? Read our full position overview and apply here. We're excited to meet you! Applications accepted through July 31st.We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things. customer support|HTML/CSS
SkyVerge
(IT / Development) HTML  CSS  Customer Support 
We’re the folks at SkyVerge, where we build products (like WooCommerce Memberships and Jilt) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 36 people distributed all over the world.We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. You should be...Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing thingsA self-starter, capable of working independently Dedicated to constant experimentation & learningComfortable writing and publishing customer facing documentationFamiliar with HTML / CSS / JavaScriptBonus points if you also have…Experience with WordPressExperience with WooCommerce (or other eCommerce platforms)Experience with PHP, or another programming languageExperience in a Technical Writing roleNative-level fluency in a language other than English (We love being able to support customers in their native language!)You’ll be responsible for…Assisting customers by troubleshooting technical problems and logging detailed issue reports for the engineering team as neededAnswering pre-sales questions and other feedback from customersWriting technical documentation and other content so customers can help themselvesDocumenting and optimizing our support process to improve customer satisfactionHelping our product, engineering, and marketing teams identify areas where we can improve the customer experienceMonitoring social media and forums where customers may have questions or issues with our products and get them the help they needWhy you’ll love working with us…Kind, wonderful teammates that enjoy their work as much as you doCompetitive salaryAnnual company retreats (read about our last adventure in Scotland!)Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!Transparent culture (check out our team wiki)Curious to learn more? Read our full position overview and apply here. We're excited to meet you! Applications accepted through July 31st.We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things. customer support|HTML/CSS
remote
remote
Customer Support Associate (Technical + Non-Technical)
Hatch (Consumer electronics) Customer Support  technical support  zendesk 
Remote (Asia Time Zone Permitted) Negotiable
Babies, kids, adults… everyone feels better after a good night of sleep. And at Hatch, we know sleep — we’ve helped over half a million families sleep better, and we’re just getting started. Originally inspired by new parents and their babies, Hatch has evolved our suite of smart sleep products to help humans of all ages and stages develop — and maintain — natural, healthy sleep habits. Designed by experts and loved by parents, our original Rest Family includes Rest and Rest+, all-in-one sleep products designed for babies and kids that can be controlled remotely. Joining this beloved product suite is Hatch Restore, a fully-customizable product geared toward helping adults sleep well. As an all-in-one sleep solution, Restore helps people personalize their perfect night of sleep. Launched in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss, and featured on “Shark Tank” in 2016. Hatch is headquartered in Menlo Park.You are:We are seeking one Part-Time Online Customer Support Associate and one Part-Time Technical Support Associate who wants to help make the lives of our customers easier! We are primarily looking for someone who is available to work about 20 hours during weeknights and weekends. This would be a great role for someone with a flexible schedule. All work will be done remotely. A Tier I Support Associate does not need prior Technical Support/Customer Support experience. A Tier II Support Associate will have worked in a Customer Support role in the past, preferably in a technical capacity.We hold ourselves to extremely high standards and want our consumers to have an amazing experience with our products. We’re a very tight-knit support team - and as a Support Associate, you’re the first line of defense for ensuring that our mobile apps and hardware meet those high standards.Key Responsibilities:Provide technical and troubleshooting support to customers via web-based email ticketing system (Zendesk)Respond to customers in a courteous and empathetic mannerStay up to date on Hatch product updates and known issuesUse support tools to investigate issues, confirm customer reports and resolve customer issuesOwn customer technical issues from initial report to resolution, communicating with customers and engineering team members when ticket escalation is required Qualifications:1-2 years of customer service experience (non-technical support role) OR 1-2 years of technical support experience (technical support role)Experience using customer service software (Zendesk, Freshdesk, etc.)Empathic (you'll be dealing with tired new parents!)Above average problem-solving skills and the ability to clearly define problems, analyze data, draw valid conclusions and present suggested solutionsExcellent communicator, both verbal and written, with the ability to translate complex technical information into a simple language for our customersInterested in gadgets and new technologyRequirements:Your own computer (Mac or PC)A smartphone (iOS or Android) capable of running our free appsA reliable internet connectionThe ability to work 20-25 hours per week which will include nights and/or weekends customer support|zendesk|technical support
Hatch
(Consumer electronics) Customer Support  technical support  zendesk 
Babies, kids, adults… everyone feels better after a good night of sleep. And at Hatch, we know sleep — we’ve helped over half a million families sleep better, and we’re just getting started. Originally inspired by new parents and their babies, Hatch has evolved our suite of smart sleep products to help humans of all ages and stages develop — and maintain — natural, healthy sleep habits. Designed by experts and loved by parents, our original Rest Family includes Rest and Rest+, all-in-one sleep products designed for babies and kids that can be controlled remotely. Joining this beloved product suite is Hatch Restore, a fully-customizable product geared toward helping adults sleep well. As an all-in-one sleep solution, Restore helps people personalize their perfect night of sleep. Launched in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss, and featured on “Shark Tank” in 2016. Hatch is headquartered in Menlo Park.You are:We are seeking one Part-Time Online Customer Support Associate and one Part-Time Technical Support Associate who wants to help make the lives of our customers easier! We are primarily looking for someone who is available to work about 20 hours during weeknights and weekends. This would be a great role for someone with a flexible schedule. All work will be done remotely. A Tier I Support Associate does not need prior Technical Support/Customer Support experience. A Tier II Support Associate will have worked in a Customer Support role in the past, preferably in a technical capacity.We hold ourselves to extremely high standards and want our consumers to have an amazing experience with our products. We’re a very tight-knit support team - and as a Support Associate, you’re the first line of defense for ensuring that our mobile apps and hardware meet those high standards.Key Responsibilities:Provide technical and troubleshooting support to customers via web-based email ticketing system (Zendesk)Respond to customers in a courteous and empathetic mannerStay up to date on Hatch product updates and known issuesUse support tools to investigate issues, confirm customer reports and resolve customer issuesOwn customer technical issues from initial report to resolution, communicating with customers and engineering team members when ticket escalation is required Qualifications:1-2 years of customer service experience (non-technical support role) OR 1-2 years of technical support experience (technical support role)Experience using customer service software (Zendesk, Freshdesk, etc.)Empathic (you'll be dealing with tired new parents!)Above average problem-solving skills and the ability to clearly define problems, analyze data, draw valid conclusions and present suggested solutionsExcellent communicator, both verbal and written, with the ability to translate complex technical information into a simple language for our customersInterested in gadgets and new technologyRequirements:Your own computer (Mac or PC)A smartphone (iOS or Android) capable of running our free appsA reliable internet connectionThe ability to work 20-25 hours per week which will include nights and/or weekends customer support|zendesk|technical support
remote
remote
Customer Success Launch Specialist
B12 (Information technology and services) Customer Support 
Remote (Asia Time Zone Permitted) Negotiable
We are an early-stage startup that is hiring an experienced and enthusiastic Customer Success Launch Specialist to support our growing Service Delivery team within our Customer Success department. We are looking to bring on individuals who want to make sure our clients and web experts have an amazing experience working with B12! To do this, you will hone your project management skills to own customer projects ranging from new website launches to small website enhancements, all while communicating effectively with customers and our web designers. If you are a strong communicator who can dynamically drive others to be successful, we would love to hear from you!As a Customer Success Launch Specialist you will:Own a book of 20-40 projects that are at various stages of completion, driving the processes needed to successfully finish them in a timely manner for our customers, balancing quality and efficiency.Be the primary contact and advocate to deliver best-in-class products to our clients.Manage email, phone, and chat communication with B12 customers.Lead client launch calls to integrate customer business goals, web design, and B12 product functionality into a successful project scope to help customers launch their websites.Manage project delivery in collaboration with clients and freelance web design experts.Develop strategies to turn client and expert needs into product requirements.You’d be a good fit if:You bring 1.5+ years of experience supporting clients with technology products in a project management capacity.You are a quick and clear writer and an amazing communicator.You have experience in the world of web design helping launch and manage websites.You have empathy for small business owners and can quickly grasp the issues they’re facing.You feel comfortable managing your time and deciding amongst competing priorities.You care about and want to contribute to our mission of helping people do meaningful work.You have some familiarity with managing third party integrations on websites.You enjoy learning and teaching.Don’t fearWe don't have a minimum number of years of experience for this role. We highly favor talent and interest.Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.How to applyPlease provide:A pointer to your CV, resume, LinkedIn profile, or any other summary of your career so far.Some informal text introducing yourself and what you are excited about.customer support|websites
B12
(Information technology and services) Customer Support 
We are an early-stage startup that is hiring an experienced and enthusiastic Customer Success Launch Specialist to support our growing Service Delivery team within our Customer Success department. We are looking to bring on individuals who want to make sure our clients and web experts have an amazing experience working with B12! To do this, you will hone your project management skills to own customer projects ranging from new website launches to small website enhancements, all while communicating effectively with customers and our web designers. If you are a strong communicator who can dynamically drive others to be successful, we would love to hear from you!As a Customer Success Launch Specialist you will:Own a book of 20-40 projects that are at various stages of completion, driving the processes needed to successfully finish them in a timely manner for our customers, balancing quality and efficiency.Be the primary contact and advocate to deliver best-in-class products to our clients.Manage email, phone, and chat communication with B12 customers.Lead client launch calls to integrate customer business goals, web design, and B12 product functionality into a successful project scope to help customers launch their websites.Manage project delivery in collaboration with clients and freelance web design experts.Develop strategies to turn client and expert needs into product requirements.You’d be a good fit if:You bring 1.5+ years of experience supporting clients with technology products in a project management capacity.You are a quick and clear writer and an amazing communicator.You have experience in the world of web design helping launch and manage websites.You have empathy for small business owners and can quickly grasp the issues they’re facing.You feel comfortable managing your time and deciding amongst competing priorities.You care about and want to contribute to our mission of helping people do meaningful work.You have some familiarity with managing third party integrations on websites.You enjoy learning and teaching.Don’t fearWe don't have a minimum number of years of experience for this role. We highly favor talent and interest.Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.How to applyPlease provide:A pointer to your CV, resume, LinkedIn profile, or any other summary of your career so far.Some informal text introducing yourself and what you are excited about.customer support|websites
remote
remote
Customer Success Manager
Yembo (Information technology and services) B2B sale  customer success 
Remote (Asia Time Zone Permitted) Negotiable
*Candidate must be based in Ireland for this remote position*About UsWe are building technology that revolutionizes the way people shop for home services – moving, painting, remodeling, and beyond. Using computer vision, we pack the expertise of an on-site estimator into a smartphone. We're building a world where getting a quote for home services is as easy and interactive as shopping for products online.The Yembo customer success team is the face of our company, acting as the bridge between where the product is today and where it is headed in the future. The Customer Success Manager (CSM) has dual responsibilities: on-board our customers to help them set up for success and deepen relationships with our existing customers to drive usage of our product. You will be responsible for building and improving all processes related to customer on-boarding, growth and overall success with Yembo.Key ResponsibilitiesTrain and on-board new and existing customersMost important responsibility: Understand key blockers for our customers to be successful and take targeted and precise actions proactively. Being effective requires hustle, focus and great communicationTeach our customers how to effectively use our product and proactively suggest process changesIdentify expansion opportunities and upsell customersOccasionally host in-person customer events with occasional travel requiredCreate FAQs, contribute to our product help docs, training videos and host webinarsDebug customer issues effectively and communicate findings clearlyRequired ExperienceUnderstand the difference between customer success role (proactive, strategic) and a customer support role (answering customer requests)Have a minimum of 1 year of B2B SaaS experience (sales, customer success, account management, or support)Have excellent written and verbal communication skillsAttention to detail, be able to manage many requests/contextEfficient time management and ability to prioritizeHave the ability to create high fidelity customer presentations (Keynote, Google Slides) Be available to work normal U.S. business hoursGreat references Preferred ExperienceFamiliarity with moving and relocation industry is a bonusPrior SaaS sales and/or customer success experience at a startup.Bachelor's degreeHours/LocationThis is a full-time remote position based in Ireland. Our headquarters are in San Diego, California. TravelThis position requires occasional travel to conferences and on-sites at our customers. We anticipate travel approximately 10-20% of the time on an as-needed basis.Resources for InterviewCustomer Success: How Innovative Companies Are Reducing Churn and Growing Recurring RevenueRead top blogs on customer success (for example SaaStr) to be familiar with the role and responsibilitiescustomer success|B2B/SaaS
Yembo
(Information technology and services) B2B sale  customer success 
*Candidate must be based in Ireland for this remote position*About UsWe are building technology that revolutionizes the way people shop for home services – moving, painting, remodeling, and beyond. Using computer vision, we pack the expertise of an on-site estimator into a smartphone. We're building a world where getting a quote for home services is as easy and interactive as shopping for products online.The Yembo customer success team is the face of our company, acting as the bridge between where the product is today and where it is headed in the future. The Customer Success Manager (CSM) has dual responsibilities: on-board our customers to help them set up for success and deepen relationships with our existing customers to drive usage of our product. You will be responsible for building and improving all processes related to customer on-boarding, growth and overall success with Yembo.Key ResponsibilitiesTrain and on-board new and existing customersMost important responsibility: Understand key blockers for our customers to be successful and take targeted and precise actions proactively. Being effective requires hustle, focus and great communicationTeach our customers how to effectively use our product and proactively suggest process changesIdentify expansion opportunities and upsell customersOccasionally host in-person customer events with occasional travel requiredCreate FAQs, contribute to our product help docs, training videos and host webinarsDebug customer issues effectively and communicate findings clearlyRequired ExperienceUnderstand the difference between customer success role (proactive, strategic) and a customer support role (answering customer requests)Have a minimum of 1 year of B2B SaaS experience (sales, customer success, account management, or support)Have excellent written and verbal communication skillsAttention to detail, be able to manage many requests/contextEfficient time management and ability to prioritizeHave the ability to create high fidelity customer presentations (Keynote, Google Slides) Be available to work normal U.S. business hoursGreat references Preferred ExperienceFamiliarity with moving and relocation industry is a bonusPrior SaaS sales and/or customer success experience at a startup.Bachelor's degreeHours/LocationThis is a full-time remote position based in Ireland. Our headquarters are in San Diego, California. TravelThis position requires occasional travel to conferences and on-sites at our customers. We anticipate travel approximately 10-20% of the time on an as-needed basis.Resources for InterviewCustomer Success: How Innovative Companies Are Reducing Churn and Growing Recurring RevenueRead top blogs on customer success (for example SaaStr) to be familiar with the role and responsibilitiescustomer success|B2B/SaaS
remote
remote
Customer Success Manager
Publitas.com IT / Development Dutch  saas  marketing  customer success 
Remote (Asia Time Zone Permitted) Negotiable
Create customer value.We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing beautiful catalogs online. We also give our customers, leading retailers such as Williams Sonoma, the personal service they deserve, which has earned us their trust and loyalty. As a result, we gained a 70% market share in the Netherlands and more than 1400 customers worldwide.We’re looking for a dedicated and passionate Customer Success Manager to help us develop and increase our customer value. You’ll be part of our international customer team working alongside our Customer Acquisition, Customer Support, and Product team.Get in touch and let us know why you are the right person to help!Responsibilities:Managing relations with your own set of key customers in the Retail and E-Commerce industry.Learning every detail about customer needs and motivations. It’s your job to ensure they both love our product and achieve their individual ROI goals.Identifying opportunities and advising your customers on how they can get the best results using Publitas.Driving each customer to retain and renew their contract with us, up and cross-sell when the opportunity arises.Managing in-depth (online) onboarding and training sessions, supporting customers with their launch of Publitas and ensuring they get the most out of our software.Acting as Voice of Customer, liaising with other departments to share customer feedback on the product, service, and requirements.Requirements:You are fluent in the English language.You have a relevant Bachelor’s degree.You have at least two years of experience in Customer Success within the SaaS industry.You’re authentic, driven, and passionate about getting results and helping people.You love connecting with new people and are able to express your enthusiasm.Your presentation, time management, and communication skills are on point.You have a keen interest in the tech industry.Bonus:You are fluent in the Dutch language.You have experience in the marketing industry.You have experience in marketing campaign management.You have a basic understanding of HTML, tag management software, and advertising software.What can you expect from us?€32,4k-€48,6k base gross salary per year.25 paid vacation days.A contract of indefinite duration.A great location-independent working environment.Team retreats in some of the greatest cities in the world.Top-of-the-line MacBook.An unlimited budget for the Kindle Store and the Apple App Store.We'll cover the costs of any conferences you want to check out.We'll cover your travel expenses.We’ll challenge and support you to get the most out of your potential.marketing|saas|customer success
Publitas.com
(IT / Development) Dutch  saas  marketing  customer success 
Create customer value.We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing beautiful catalogs online. We also give our customers, leading retailers such as Williams Sonoma, the personal service they deserve, which has earned us their trust and loyalty. As a result, we gained a 70% market share in the Netherlands and more than 1400 customers worldwide.We’re looking for a dedicated and passionate Customer Success Manager to help us develop and increase our customer value. You’ll be part of our international customer team working alongside our Customer Acquisition, Customer Support, and Product team.Get in touch and let us know why you are the right person to help!Responsibilities:Managing relations with your own set of key customers in the Retail and E-Commerce industry.Learning every detail about customer needs and motivations. It’s your job to ensure they both love our product and achieve their individual ROI goals.Identifying opportunities and advising your customers on how they can get the best results using Publitas.Driving each customer to retain and renew their contract with us, up and cross-sell when the opportunity arises.Managing in-depth (online) onboarding and training sessions, supporting customers with their launch of Publitas and ensuring they get the most out of our software.Acting as Voice of Customer, liaising with other departments to share customer feedback on the product, service, and requirements.Requirements:You are fluent in the English language.You have a relevant Bachelor’s degree.You have at least two years of experience in Customer Success within the SaaS industry.You’re authentic, driven, and passionate about getting results and helping people.You love connecting with new people and are able to express your enthusiasm.Your presentation, time management, and communication skills are on point.You have a keen interest in the tech industry.Bonus:You are fluent in the Dutch language.You have experience in the marketing industry.You have experience in marketing campaign management.You have a basic understanding of HTML, tag management software, and advertising software.What can you expect from us?€32,4k-€48,6k base gross salary per year.25 paid vacation days.A contract of indefinite duration.A great location-independent working environment.Team retreats in some of the greatest cities in the world.Top-of-the-line MacBook.An unlimited budget for the Kindle Store and the Apple App Store.We'll cover the costs of any conferences you want to check out.We'll cover your travel expenses.We’ll challenge and support you to get the most out of your potential.marketing|saas|customer success
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