Search All Job Opportunities in Myanmar | New Day Jobs

Find All Jobs, Vacancies, Internships in Myanmar. Apply today for career opportunities in Sales, Marketing, Management, Engineering, IT, Dev, Designer, Operations, Admin,+.

remote
remote
Customer Retention Specialist, Cloud Migration (Emea)
Atlassian (Computer software) English (Fluent)  Interpersonal skills  Planning 
Remote (Asia Time Zone Permitted) Negotiable
ABOUT USAtlassian is a leading provider of collaboration software. With products like JIRA, Confluence, and BitBucket, Atlassian helps all sorts of teams to plan, code, and track projects with ease.In this role, you'll get to:Engage with SMB customers and help them understand their deployment options through effective inside sales and discovery techniques over the phone and emailDrive initial cloud migration conversations from proactive and reactive streams, gathering customer requirements, assessing platform compatibility, pitching cloud value offering and overcoming blockers to increase cloud conversion rate.Monitor cloud migration progress, help to drive success and act as liaison to support internal teams and the customer during their cloud migration journey.Look after a high volume of sales opportunities and leads through different platforms and productsIncrease customer awareness of Atlassian's Cloud offering to find opportunities for platform migrations and up-sell during the renewals cycleOn your first day, we'll expect you to have:An experience with SaaS/Tech inside sales engagement, customer retention, customer account management or other similar business operations and related industries.The drive to build customer relationships and proven sales techniques for successEffective communication and strong interpersonal skillsA demonstrated empathy for the customer experience across a wide variety of countries and culturesA proven experience driving value for customers across multiple product offeringsThe ability to be decisive and collaborative and are able to prioritize among competing opportunitiesIt's also great if you:Have a high-level familiarity with functional operations of Cloud, Data Center and ServerHave the experience with planning and executing discovery conversations, sales and objection handlingAre experienced in handling sales/renewals pipeline with orientation to details/data and capability to prioritize high impact work independentlyHave an experience using Salesforce or other CRM tools
Atlassian
(Computer software) English (Fluent)  Interpersonal skills  Planning 
ABOUT USAtlassian is a leading provider of collaboration software. With products like JIRA, Confluence, and BitBucket, Atlassian helps all sorts of teams to plan, code, and track projects with ease.In this role, you'll get to:Engage with SMB customers and help them understand their deployment options through effective inside sales and discovery techniques over the phone and emailDrive initial cloud migration conversations from proactive and reactive streams, gathering customer requirements, assessing platform compatibility, pitching cloud value offering and overcoming blockers to increase cloud conversion rate.Monitor cloud migration progress, help to drive success and act as liaison to support internal teams and the customer during their cloud migration journey.Look after a high volume of sales opportunities and leads through different platforms and productsIncrease customer awareness of Atlassian's Cloud offering to find opportunities for platform migrations and up-sell during the renewals cycleOn your first day, we'll expect you to have:An experience with SaaS/Tech inside sales engagement, customer retention, customer account management or other similar business operations and related industries.The drive to build customer relationships and proven sales techniques for successEffective communication and strong interpersonal skillsA demonstrated empathy for the customer experience across a wide variety of countries and culturesA proven experience driving value for customers across multiple product offeringsThe ability to be decisive and collaborative and are able to prioritize among competing opportunitiesIt's also great if you:Have a high-level familiarity with functional operations of Cloud, Data Center and ServerHave the experience with planning and executing discovery conversations, sales and objection handlingAre experienced in handling sales/renewals pipeline with orientation to details/data and capability to prioritize high impact work independentlyHave an experience using Salesforce or other CRM tools
Hot Job
remote
remote
Client Relationship Specialist Admin
Magic (Consumer goods) Customer Service  Leadership  Communication skills 
Remote (Asia Time Zone Permitted) Negotiable
Job DescriptionThe Client Relationship Specialist Admin for billing is mainly responsible for working closely with CRSs on any bill-related client concerns, especially for disputes and reconciliations. This includes but is not limited to:Client bill disputeRefund and credit requestsBilling escalationsAnticipate risk or potential billing escalationThe CRM Admin for billing is also expected to utilize all available resources to make sure that the clients are not being under or overcharged, and in extension, the assistants getting paid for the correct working hours. This includes but is not limited to:Google Spreadsheet: Invoice GeneratorGoogle Spreadsheet: Charge TrackerGoogle Spreadsheet: Transaction LogsStripeSlack (Hours Adjustment Form)The CRM Admin is expected to exercise keen attention to detail when balancing charges we’ve made to the clients’ accounts, versus their actual signed-up plan.Schedule: Works from 9pm/12am - 6am/9am PHT for 5 days a weekJob Type: Full-Time, Work from homeOther Duties and Responsibilities:Data reportingThe CRM Admin is responsible for working with the Senior CRM closely and curating reports, especially but not limited to their respective team’s daily, weekly, and monthly team performance. This should also include looking at and pulling data from sources to monitor the different metrics being used in measuring team and individual performances.CRM performance tracking and updatesWith the CRM Admin functioning as an extra layer of work quality for CRMs, it is their responsibility to diligently track the CRMs’ misses in the workflow. This is most crucial to set their respective SCRMs to implement a successful corrective action per CRM.Other duties as neededRequired Skills/Abilities:Proficient in verbal English - strong interpersonal skills on the phoneProficient in written English - clear and conciseConfidentAbility to understand client’s core want and their business needsWorks well interdepartmentally - sets clear expectations, communicates clearly, and is organizedBackground in customer service & industry knowledge is a bonusBenefitsFull-time work-from-home arrangementOpportunities for career growth and internal mobilityEnjoy employee benefits upon regularization (HMO, VLs, SLs, etc.)Government contributions (SSS, Pag-IBIG, Phil health)
Magic
(Consumer goods) Customer Service  Leadership  Communication skills 
Job DescriptionThe Client Relationship Specialist Admin for billing is mainly responsible for working closely with CRSs on any bill-related client concerns, especially for disputes and reconciliations. This includes but is not limited to:Client bill disputeRefund and credit requestsBilling escalationsAnticipate risk or potential billing escalationThe CRM Admin for billing is also expected to utilize all available resources to make sure that the clients are not being under or overcharged, and in extension, the assistants getting paid for the correct working hours. This includes but is not limited to:Google Spreadsheet: Invoice GeneratorGoogle Spreadsheet: Charge TrackerGoogle Spreadsheet: Transaction LogsStripeSlack (Hours Adjustment Form)The CRM Admin is expected to exercise keen attention to detail when balancing charges we’ve made to the clients’ accounts, versus their actual signed-up plan.Schedule: Works from 9pm/12am - 6am/9am PHT for 5 days a weekJob Type: Full-Time, Work from homeOther Duties and Responsibilities:Data reportingThe CRM Admin is responsible for working with the Senior CRM closely and curating reports, especially but not limited to their respective team’s daily, weekly, and monthly team performance. This should also include looking at and pulling data from sources to monitor the different metrics being used in measuring team and individual performances.CRM performance tracking and updatesWith the CRM Admin functioning as an extra layer of work quality for CRMs, it is their responsibility to diligently track the CRMs’ misses in the workflow. This is most crucial to set their respective SCRMs to implement a successful corrective action per CRM.Other duties as neededRequired Skills/Abilities:Proficient in verbal English - strong interpersonal skills on the phoneProficient in written English - clear and conciseConfidentAbility to understand client’s core want and their business needsWorks well interdepartmentally - sets clear expectations, communicates clearly, and is organizedBackground in customer service & industry knowledge is a bonusBenefitsFull-time work-from-home arrangementOpportunities for career growth and internal mobilityEnjoy employee benefits upon regularization (HMO, VLs, SLs, etc.)Government contributions (SSS, Pag-IBIG, Phil health)
Hot Job
remote
remote
New Initiatives Support Lead (User Support)
Duolingo (Internet) Leadership  Customer Support  product management 
Remote (Asia Time Zone Permitted) Negotiable
New Initiatives Support LeadOur mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that's where you come in!Duolingo is the most popular language-learning application in the world, with over 500 million users and over half a billion exercises completed daily. Beyond our core learning product, we have entered into literacy with Duolingo ABC and English proficiency testing with the Duolingo English Test.We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!As the New Initiatives Support Lead, you’ll be Duolingo’s link between our New Initiatives teams and their support communities. Currently our New Initiatives teams include Duolingo for Schools and Duolingo Events.Duolingo for Schools is a free, learner-centered platform designed to facilitate additional world language learning in classrooms by enabling teachers to roster students, create assignments, and view student activity. Duolingo Events are relaxed online gatherings for learners to practice speaking a language together, make mistakes, and have fun with fluent hosts.You’ll help lead and grow our support operations, ensure that users around the world have the help they need to use Duolingo effectively, and advocate for their needs internally. This is an incredible opportunity for an experienced community support leader to have a tangible impact on global educational access.Responsibilities:Stay up-to-date with New Initiatives team products, as well as with each team’s process and the impact that team decisions may have on support needsImplement and/or improve support tooling for New Initiatives teamsDevelop support processes and ensure these are working effectively, conduct training and quality audits for our support team contractors, handle escalated issues, and help troubleshoot new bugs as necessaryHire and manage support team contractorsEnsure relevant Help Center content is up-to-date and that new help resources are added as necessaryCompile and distribute regular reporting to new Initiatives teams that contribute to product decision-making and developmentCompile and send out periodic reports to ensure that the company at large is kept updated about relevant trends and community sentimentIdentify opportunities to implement improvements on a continual basisQualifications:Experience in customer support, preferably in a leadership role. Keeps updated on the latest industry best practicesExperience working closely with product teams at a tech companyExcellent written communication, which you can adapt for a variety of online audiencesComfort working both autonomously and within defined structureAbility to own a problem or goal, identify the path to success, and execute on itExcited about designing high-quality community support processes and coming up with creative solutions to tricky problemsProficiency with Zendesk, Slack, Jira, and/or other online support toolsExperience directly managing a team of (internal or external) support agents, including reporting on support metricsProject or product management experienceExperience working with younger users and/or COPPAFamiliarity with current online privacy laws and trendsComfort understanding and interpreting standard business analytics
Duolingo
(Internet) Leadership  Customer Support  product management 
New Initiatives Support LeadOur mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that's where you come in!Duolingo is the most popular language-learning application in the world, with over 500 million users and over half a billion exercises completed daily. Beyond our core learning product, we have entered into literacy with Duolingo ABC and English proficiency testing with the Duolingo English Test.We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!As the New Initiatives Support Lead, you’ll be Duolingo’s link between our New Initiatives teams and their support communities. Currently our New Initiatives teams include Duolingo for Schools and Duolingo Events.Duolingo for Schools is a free, learner-centered platform designed to facilitate additional world language learning in classrooms by enabling teachers to roster students, create assignments, and view student activity. Duolingo Events are relaxed online gatherings for learners to practice speaking a language together, make mistakes, and have fun with fluent hosts.You’ll help lead and grow our support operations, ensure that users around the world have the help they need to use Duolingo effectively, and advocate for their needs internally. This is an incredible opportunity for an experienced community support leader to have a tangible impact on global educational access.Responsibilities:Stay up-to-date with New Initiatives team products, as well as with each team’s process and the impact that team decisions may have on support needsImplement and/or improve support tooling for New Initiatives teamsDevelop support processes and ensure these are working effectively, conduct training and quality audits for our support team contractors, handle escalated issues, and help troubleshoot new bugs as necessaryHire and manage support team contractorsEnsure relevant Help Center content is up-to-date and that new help resources are added as necessaryCompile and distribute regular reporting to new Initiatives teams that contribute to product decision-making and developmentCompile and send out periodic reports to ensure that the company at large is kept updated about relevant trends and community sentimentIdentify opportunities to implement improvements on a continual basisQualifications:Experience in customer support, preferably in a leadership role. Keeps updated on the latest industry best practicesExperience working closely with product teams at a tech companyExcellent written communication, which you can adapt for a variety of online audiencesComfort working both autonomously and within defined structureAbility to own a problem or goal, identify the path to success, and execute on itExcited about designing high-quality community support processes and coming up with creative solutions to tricky problemsProficiency with Zendesk, Slack, Jira, and/or other online support toolsExperience directly managing a team of (internal or external) support agents, including reporting on support metricsProject or product management experienceExperience working with younger users and/or COPPAFamiliarity with current online privacy laws and trendsComfort understanding and interpreting standard business analytics
Hot Job
Call Center Assistant
AYA SOMPO Insurance (Insurance) Customer Support  Problem Solving  reporting 
Yangon Negotiable
Qualifications & Competencies                                                      Graduate, preferably in the fields of Customer Service.Other relevant qualifications are an added advantage.Minimum (1) years of experience in a relevant field.Excellent communication, negotiation, problem solving and interpersonal skills.Computer Literate.Proficiency in English Language. Job Descriptions Answer inbound calls in a timely and friendly manner.Respond to the needs of customers and provide personalized service.Complete call logs and reports.Manage and Update customer databases.Obtaining and evaluating all relevant data to handle complaints and inquiries.  Follow-up on customer calls.
AYA SOMPO Insurance
(Insurance) Customer Support  Problem Solving  reporting 
Qualifications & Competencies                                                      Graduate, preferably in the fields of Customer Service.Other relevant qualifications are an added advantage.Minimum (1) years of experience in a relevant field.Excellent communication, negotiation, problem solving and interpersonal skills.Computer Literate.Proficiency in English Language. Job Descriptions Answer inbound calls in a timely and friendly manner.Respond to the needs of customers and provide personalized service.Complete call logs and reports.Manage and Update customer databases.Obtaining and evaluating all relevant data to handle complaints and inquiries.  Follow-up on customer calls.
Hot Job
remote
remote
Account Manager (Remote)
PaperplaneCo (Media production) Client Relations  customer success 
Remote (Asia Time Zone Permitted) Negotiable
We are looking for an experienced Agency Account Manager (Remote)to join our nimble, passionate, and fully remote team.You will play a key role as the main liaison between the agency and our clients. As the AM, you will oversee and manage the client/agency relationships, determine client needs, and work to ensure the agency delivers quality work. You will also be responsible for growing business through increased client engagements and referrals. What your main focus will be: Building long-lasting relationships with existing and potential clientsProvide strong campaign management leadership, adeptly balance client requests with scheduled internal resource commitments Act as the main conduit for project progress between the team and the client and ensure projects remain on scheduleMonitor the marketplace and collaborate with internal teams to meet changing client demandsWhat you bring:Significant experience (7+ years) in professional client relationship management.A solid background in advertising, design or marketingExperience in managing multiple projects/ portfoliosExcellent presentation, communication, interpersonal, negotiation, and influencing skillsCome join the movement! If you’ve mastered extraordinary skills, have the drive and motivation that true autonomy brings, and know why you do what you do, we’d love to hear from you! Note that this is a fully remote position; candidates are expected to have a fully operational home office and consistent internet access. Our office works on UTC +8, and team members are expected to be available during business hours within this time zone. A full job description will be provided to shortlisted candidates.Send us your CV, portfolio, and any relevant links that shine a light on your talents. We’re excited to hear from you, and look forward to learning about you and how you could contribute to our team.  
PaperplaneCo
(Media production) Client Relations  customer success 
We are looking for an experienced Agency Account Manager (Remote)to join our nimble, passionate, and fully remote team.You will play a key role as the main liaison between the agency and our clients. As the AM, you will oversee and manage the client/agency relationships, determine client needs, and work to ensure the agency delivers quality work. You will also be responsible for growing business through increased client engagements and referrals. What your main focus will be: Building long-lasting relationships with existing and potential clientsProvide strong campaign management leadership, adeptly balance client requests with scheduled internal resource commitments Act as the main conduit for project progress between the team and the client and ensure projects remain on scheduleMonitor the marketplace and collaborate with internal teams to meet changing client demandsWhat you bring:Significant experience (7+ years) in professional client relationship management.A solid background in advertising, design or marketingExperience in managing multiple projects/ portfoliosExcellent presentation, communication, interpersonal, negotiation, and influencing skillsCome join the movement! If you’ve mastered extraordinary skills, have the drive and motivation that true autonomy brings, and know why you do what you do, we’d love to hear from you! Note that this is a fully remote position; candidates are expected to have a fully operational home office and consistent internet access. Our office works on UTC +8, and team members are expected to be available during business hours within this time zone. A full job description will be provided to shortlisted candidates.Send us your CV, portfolio, and any relevant links that shine a light on your talents. We’re excited to hear from you, and look forward to learning about you and how you could contribute to our team.  
Hot Job
remote
remote
Bilingual Chinese Customer Support
Strikingly (Internet) English (Proficient)  Customer Service  Chinese (Mandarin) 
Remote (Asia Time Zone Permitted) Negotiable
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and moredo other tasks like translation and product testingThis project requires:Great Chinese (native level) and English communication skills, both written and oralCustomer support experience in a fast-paced environmentKnowledge of Domains, SEO, and Analytics is a plus!Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)Can work during holidays and the weekendsLaptop/computer and a stable internet connection
Strikingly
(Internet) English (Proficient)  Customer Service  Chinese (Mandarin) 
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and moredo other tasks like translation and product testingThis project requires:Great Chinese (native level) and English communication skills, both written and oralCustomer support experience in a fast-paced environmentKnowledge of Domains, SEO, and Analytics is a plus!Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)Can work during holidays and the weekendsLaptop/computer and a stable internet connection
Hot Job
Customer Support Specialist
Coda Payments (Financial services) English (Fluent)  Customer Support  Burmese 
Yangon Negotiable
What it is like to be in our teamLife at Coda is fast-paced: our instinct is to bite off a bit more than we can chew, so we’re always busy. As a rapidly growing startup, we’re always ready to keep up and adapt to changes quickly; when we go fast, we have shorter time to react. We’re always impatient and we don’t wait for things to happen; we hustle to make them happen. If you’re someone who is tired of waiting for your ideas to be heard; someone who is hungry to contribute more; someone who derives more satisfaction from team wins rather than from individuals ones; and someone who values integrity rather than cutting corners - you will fit perfectly into the Coda team! ResponsibilitiesCoda is a service-oriented company, and our customer support team is our key interface with customers, so your role is extremely important for us and the customers:Ensure that our customers have a great experience using our service by responding to their questions via phone, SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service.Assist to conduct and carry out transaction tests to identify any potential issues of payment channels.RequirementsAt least 2 years experience in customer-focused role (service, hospitality, call centre, etc.)Positive personality and attitudeFlexible to changes and has sense of urgencyExcellent problem-solving skillsTime management skillsComputer literate and tech-savvyGood communication skills in both English and BurmeseIf you're looking for a rapid-growth environment and great teams to work with, you should apply now.We're sorry to inform that only the shortlisted candidates will be notified as we may be overwhelmed by the number of applicants that go into our system, hence if you do not get a reply from us - don't give up on us just yet! 
Coda Payments
(Financial services) English (Fluent)  Customer Support  Burmese 
What it is like to be in our teamLife at Coda is fast-paced: our instinct is to bite off a bit more than we can chew, so we’re always busy. As a rapidly growing startup, we’re always ready to keep up and adapt to changes quickly; when we go fast, we have shorter time to react. We’re always impatient and we don’t wait for things to happen; we hustle to make them happen. If you’re someone who is tired of waiting for your ideas to be heard; someone who is hungry to contribute more; someone who derives more satisfaction from team wins rather than from individuals ones; and someone who values integrity rather than cutting corners - you will fit perfectly into the Coda team! ResponsibilitiesCoda is a service-oriented company, and our customer support team is our key interface with customers, so your role is extremely important for us and the customers:Ensure that our customers have a great experience using our service by responding to their questions via phone, SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service.Assist to conduct and carry out transaction tests to identify any potential issues of payment channels.RequirementsAt least 2 years experience in customer-focused role (service, hospitality, call centre, etc.)Positive personality and attitudeFlexible to changes and has sense of urgencyExcellent problem-solving skillsTime management skillsComputer literate and tech-savvyGood communication skills in both English and BurmeseIf you're looking for a rapid-growth environment and great teams to work with, you should apply now.We're sorry to inform that only the shortlisted candidates will be notified as we may be overwhelmed by the number of applicants that go into our system, hence if you do not get a reply from us - don't give up on us just yet! 
Hot Job
remote
remote
Customer Success Specialist - weekend/holiday shifts
SEON. Fraud Fighters IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Creating a Fraud Free World @SEON: The StoryTamas Kadar, CEO and Co Founder and Bence Jendruszak, COO and Co Founder, launched their first venture, a crypto currency exchange during their final year of university. Weeks in, they were attacked by online fraudsters. 😮 They were forced to hack together a set of tools to instantly inform them if a transaction was genuine or not. They then pivoted to building a platform that can detect fraudulent activity instead and that is how SEON was born. 🤩They knew they could not do it alone so they teamed up with Miklos Kiss CPO and Balint Dali, CTO to enhance the revolutionary platform. Since then, the journey has been unstoppable. 18 months in and we have grown from 18 to 155+ SEON Fraud Fighters, across Budapest, London, Austin and Jakarta. With more hubs opening up in San Francisco, Singapore, we are on a mission to create a Fraud Free World. We raised Series A in March 2021 and were featured in TechCrunch. We are proud to continue to grow at pace both in terms of helping the best online businesses and democratising fraud fighting.🔥🔥🔥Why we need another Fraud Fighter in the role of Customer Success Specialist - weekend shifts and holidaysWe're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas. Who will make an impact on the B2B fraud-fighting community field - because, ultimately, these translate not only to a business bottom line, but in making the internet a safer space for everyone - whether business or consumer.Your Impact - have you got what it takes to be part of the fraud fighting team:Responsible for a variety of our clients, helping them achieve their business goals and grow together with usCommunicating with clients to understand their needs and explain product value, hold demo meetings about our featuresTrack clients’ user journeys through a sophisticated CRM system, build workflows and improve processesIdentify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross-sellingKeep the clients updated regarding our operations and new featuresWork closely with the Product Development team to ensure that user requirements are heard and acted onCooperate with the Business Development team and other departments working on the same accountsPass on industry knowledge to both colleagues and clientsOur requirements are:Advanced Business English is a must, we have mainly foreign partnersExcellent communication and active listening skills, sales aptitudeExperience with HubSpot, JIRA, Slite, Postman, Kibana is an advantageAdaptability and strong problem-solving skillsExperience in B2B sales (preferably in IT service)Experience with Fraud/Payments/Risk is a huge advantageKnowledge of another foreign language is also an advantage (preferably Spanish)People of SEON: You will often hear us talk about People of SEON, pride ourselves on being inclusive and recognize that great teams are built of empowered individuals. We hope that by doing this we can be fearlessly open, positive and learn from one another. We know we're on the right path, but we need the right ideas. Our superpower is listening to each perspective in order to execute our vision.What we offer:A place in our office where you are able to feel the SEON buzzHybrid remote working modelLanguage LearningCoding LabsDynamic and enthusiastic working environmentIn-depth knowledge and insights about the online payments and anti-fraud industrySupportive young teamCompetitive salary
SEON. Fraud Fighters
(IT / Development)
Creating a Fraud Free World @SEON: The StoryTamas Kadar, CEO and Co Founder and Bence Jendruszak, COO and Co Founder, launched their first venture, a crypto currency exchange during their final year of university. Weeks in, they were attacked by online fraudsters. 😮 They were forced to hack together a set of tools to instantly inform them if a transaction was genuine or not. They then pivoted to building a platform that can detect fraudulent activity instead and that is how SEON was born. 🤩They knew they could not do it alone so they teamed up with Miklos Kiss CPO and Balint Dali, CTO to enhance the revolutionary platform. Since then, the journey has been unstoppable. 18 months in and we have grown from 18 to 155+ SEON Fraud Fighters, across Budapest, London, Austin and Jakarta. With more hubs opening up in San Francisco, Singapore, we are on a mission to create a Fraud Free World. We raised Series A in March 2021 and were featured in TechCrunch. We are proud to continue to grow at pace both in terms of helping the best online businesses and democratising fraud fighting.🔥🔥🔥Why we need another Fraud Fighter in the role of Customer Success Specialist - weekend shifts and holidaysWe're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas. Who will make an impact on the B2B fraud-fighting community field - because, ultimately, these translate not only to a business bottom line, but in making the internet a safer space for everyone - whether business or consumer.Your Impact - have you got what it takes to be part of the fraud fighting team:Responsible for a variety of our clients, helping them achieve their business goals and grow together with usCommunicating with clients to understand their needs and explain product value, hold demo meetings about our featuresTrack clients’ user journeys through a sophisticated CRM system, build workflows and improve processesIdentify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross-sellingKeep the clients updated regarding our operations and new featuresWork closely with the Product Development team to ensure that user requirements are heard and acted onCooperate with the Business Development team and other departments working on the same accountsPass on industry knowledge to both colleagues and clientsOur requirements are:Advanced Business English is a must, we have mainly foreign partnersExcellent communication and active listening skills, sales aptitudeExperience with HubSpot, JIRA, Slite, Postman, Kibana is an advantageAdaptability and strong problem-solving skillsExperience in B2B sales (preferably in IT service)Experience with Fraud/Payments/Risk is a huge advantageKnowledge of another foreign language is also an advantage (preferably Spanish)People of SEON: You will often hear us talk about People of SEON, pride ourselves on being inclusive and recognize that great teams are built of empowered individuals. We hope that by doing this we can be fearlessly open, positive and learn from one another. We know we're on the right path, but we need the right ideas. Our superpower is listening to each perspective in order to execute our vision.What we offer:A place in our office where you are able to feel the SEON buzzHybrid remote working modelLanguage LearningCoding LabsDynamic and enthusiastic working environmentIn-depth knowledge and insights about the online payments and anti-fraud industrySupportive young teamCompetitive salary
remote
remote
Customer Success Associate - High Risk
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
BenefitsPermanently work from homePay wired directly to your bank once a month$50 monthly medical stipendPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based quarterly bonusesWork directly with the client (no floating here!)Career fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumniGrow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. We’ll always be remote first in the PH, but want to foster team culture by gathering when it’s completely safe, doing team building activities and brainstorming in person occasionally.Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!What YOU will be doing:Working with our AT RISK customers, the ones that are at risk of churning. How do we do this? Using tool based triggers, we reach out to customers proactively to engage with them better and make sure they’re using Workstream effectivelyEstablish yourself as a trusted advisor — Be the client partner on how Workstream can help achieve their business goalsBe your customers’ greatest advocate — Voice customer concerns and collect feedback for product and process improvementsBe a team player — Work cross-functionally with internal teams to improve company initiatives and processes, working closely with our Product team and Sales teams to provide big picture insights based on your customer interactionsVocalize issues that customers are facing to Customer Success leadership, in order to make long-term improvementsWHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a high growth US headquartered technology startupYOUR DAY TO DAY: Use tools like Salesforce and Outreach to proactively reach out to clients.Keep track of communication with our internal team while we do this. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry!Own the customer’s outcomes! Promptly respond to client questions within minutes/hours and resolve issues within 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, and to share with other customers on best practice.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
Workstream
(IT / Development)
BenefitsPermanently work from homePay wired directly to your bank once a month$50 monthly medical stipendPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based quarterly bonusesWork directly with the client (no floating here!)Career fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumniGrow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. We’ll always be remote first in the PH, but want to foster team culture by gathering when it’s completely safe, doing team building activities and brainstorming in person occasionally.Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!What YOU will be doing:Working with our AT RISK customers, the ones that are at risk of churning. How do we do this? Using tool based triggers, we reach out to customers proactively to engage with them better and make sure they’re using Workstream effectivelyEstablish yourself as a trusted advisor — Be the client partner on how Workstream can help achieve their business goalsBe your customers’ greatest advocate — Voice customer concerns and collect feedback for product and process improvementsBe a team player — Work cross-functionally with internal teams to improve company initiatives and processes, working closely with our Product team and Sales teams to provide big picture insights based on your customer interactionsVocalize issues that customers are facing to Customer Success leadership, in order to make long-term improvementsWHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a high growth US headquartered technology startupYOUR DAY TO DAY: Use tools like Salesforce and Outreach to proactively reach out to clients.Keep track of communication with our internal team while we do this. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry!Own the customer’s outcomes! Promptly respond to client questions within minutes/hours and resolve issues within 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, and to share with other customers on best practice.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
remote
remote
Customer Success Associate - Growth
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Benefits Permanently work from home$50 monthly medical stipendPay wired directly to your bank once a monthPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based quarterly bonusesWork directly with the client (no floating here!)Career fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumniGrow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. We’ll always be remote first in the PH, but want to foster team culture by gathering when it’s completely safe, doing team building activities and brainstorming in person occasionally.Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!WHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsAble to educate and influence customers (Sales background a plus)Loves fostering client relationships and great with follow upCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a Silicon Valley based technology startup What YOU will be doing:Work with our SMB clients who have an opportunity to grow Immediately respond and foster communication with clients who reach out to our internal teams with interest to expand their business with usProactively identify cross-sell and upsell opportunities in our SMB segment for revenue expansion. Coordinate with the Sales team to execute on these opportunitiesKeep track of trends of upsell opportunities in order to efficiently and effectively grow clientsCreate client and internal content to share for better understanding of the segmentYOUR DAY TO DAY: Use tools like Salesforce, RingDNA and Outreach to proactively reach out to clients.Keep track of communication with our internal team while we do this. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry and need clear communication and dedicated follow upsLearn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, and to share with other customers on best practice.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
Workstream
(IT / Development)
Benefits Permanently work from home$50 monthly medical stipendPay wired directly to your bank once a monthPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based quarterly bonusesWork directly with the client (no floating here!)Career fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumniGrow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. We’ll always be remote first in the PH, but want to foster team culture by gathering when it’s completely safe, doing team building activities and brainstorming in person occasionally.Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!WHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsAble to educate and influence customers (Sales background a plus)Loves fostering client relationships and great with follow upCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a Silicon Valley based technology startup What YOU will be doing:Work with our SMB clients who have an opportunity to grow Immediately respond and foster communication with clients who reach out to our internal teams with interest to expand their business with usProactively identify cross-sell and upsell opportunities in our SMB segment for revenue expansion. Coordinate with the Sales team to execute on these opportunitiesKeep track of trends of upsell opportunities in order to efficiently and effectively grow clientsCreate client and internal content to share for better understanding of the segmentYOUR DAY TO DAY: Use tools like Salesforce, RingDNA and Outreach to proactively reach out to clients.Keep track of communication with our internal team while we do this. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry and need clear communication and dedicated follow upsLearn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, and to share with other customers on best practice.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
remote
remote
Customer Support Representative
Booth & Partners IT / Development
Remote (Asia Time Zone Permitted) Negotiable
This is a remote position.About The ClientBioLite is a for-profit social enterprise that develops, manufactures and markets distributed energy solutions for off-grid communities around the world. Our business serves two distinct markets: emerging-market families living in energy poverty, and outdoor enthusiasts seeking off-grid cooking, charging and lighting products.When they create a more inclusive workplace, their solutions get better and their entire team gets smarter. BioLite is proud to be an equal opportunity workplace where we strive to enable everyone to show up as their full selves. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.Job SummaryYou will represent the BioLite organization with our customers. You will be responsible for delivering outstanding customer service by problem-solving technical issues, providing end-user support, ensuring customers are successfully using our products and facilitating a seamless ordering process. You will also flag trends in customer cases to internal teams (i.e. quality and l ogistics teams) to solve ongoing issues that our customers raise.ResponsibilitiesCustomer ServiceTrack and respond to customer inquiries using ZenDesk and take actions in Shopify and NetSuite as required. Deliver a positive customer experience by providing prompt, courteous, and thorough responses.Achieve 24-hour average first response times.Develop a strong understanding of BioLite’s full product portfolio and logistics systems to consistently provide accurate and thorough information to our customers.Authorize and process customer returns and warranty replacement claims. Provide documentation to make the process pain-free for our customers.Monitor and flag trends in customer cases; collaborate with other internal teams at BioLite to track and permanently solve common customer issues.Write articles for the internal knowledge base and BioLite help center, both through the ZenDesk platform.Support process improvement projects.Ad-hocRespond to customer inquiries on social media as needed.Monitor and respond to customer reviews on our online review platform as needed.RequirementsPhone, email, and chat support experienceSolid experience in customer or technical support, preferably in an e-commerce, consumer product, or retail environment.Basic proficiency in Excel, Word, and Google documents. You will need to be able to create and share documents as required by your manager. This could include building simple tables to share data. The ability to use data-preparation formulas will be helpful but is not required.An interest in technology. You are excited to learn about BioLite’s product portfolio and even more excited to help our customers get the most out of their products.An eagerness to implement innovative technology solutions and tools to enable efficient customer support and reporting.Familiarity with CRM systems and best practices. Knowledge of NetSuite or Zendesk.Professional hands-on experience in Shopify or any e-commerce platform is a plusThe ability to prioritize tasks and manage your time. You should have a proven track record of effectively hitting targets.Comfort working in a fast-paced, team-oriented company.A sense of humor and the ability to self-regulate stress.Flexibility to work on a shifting schedule including weekends as the business requiresMust have Fiber Optic internet with at least 25 mbps bandwidthMust have backup desktop or laptop with the latest OS Benefits WHAT WE OFFER✔ Above-Industry Standard Compensation Package✔ Premium Healthcare Coverage and Life Insurance✔ Fun Monthly Employee Engagement Activities✔ Opportunities for Learning, Personality Development, and Career Advancement✔ Permanent Work from Home Opportunity
Booth & Partners
(IT / Development)
This is a remote position.About The ClientBioLite is a for-profit social enterprise that develops, manufactures and markets distributed energy solutions for off-grid communities around the world. Our business serves two distinct markets: emerging-market families living in energy poverty, and outdoor enthusiasts seeking off-grid cooking, charging and lighting products.When they create a more inclusive workplace, their solutions get better and their entire team gets smarter. BioLite is proud to be an equal opportunity workplace where we strive to enable everyone to show up as their full selves. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.Job SummaryYou will represent the BioLite organization with our customers. You will be responsible for delivering outstanding customer service by problem-solving technical issues, providing end-user support, ensuring customers are successfully using our products and facilitating a seamless ordering process. You will also flag trends in customer cases to internal teams (i.e. quality and l ogistics teams) to solve ongoing issues that our customers raise.ResponsibilitiesCustomer ServiceTrack and respond to customer inquiries using ZenDesk and take actions in Shopify and NetSuite as required. Deliver a positive customer experience by providing prompt, courteous, and thorough responses.Achieve 24-hour average first response times.Develop a strong understanding of BioLite’s full product portfolio and logistics systems to consistently provide accurate and thorough information to our customers.Authorize and process customer returns and warranty replacement claims. Provide documentation to make the process pain-free for our customers.Monitor and flag trends in customer cases; collaborate with other internal teams at BioLite to track and permanently solve common customer issues.Write articles for the internal knowledge base and BioLite help center, both through the ZenDesk platform.Support process improvement projects.Ad-hocRespond to customer inquiries on social media as needed.Monitor and respond to customer reviews on our online review platform as needed.RequirementsPhone, email, and chat support experienceSolid experience in customer or technical support, preferably in an e-commerce, consumer product, or retail environment.Basic proficiency in Excel, Word, and Google documents. You will need to be able to create and share documents as required by your manager. This could include building simple tables to share data. The ability to use data-preparation formulas will be helpful but is not required.An interest in technology. You are excited to learn about BioLite’s product portfolio and even more excited to help our customers get the most out of their products.An eagerness to implement innovative technology solutions and tools to enable efficient customer support and reporting.Familiarity with CRM systems and best practices. Knowledge of NetSuite or Zendesk.Professional hands-on experience in Shopify or any e-commerce platform is a plusThe ability to prioritize tasks and manage your time. You should have a proven track record of effectively hitting targets.Comfort working in a fast-paced, team-oriented company.A sense of humor and the ability to self-regulate stress.Flexibility to work on a shifting schedule including weekends as the business requiresMust have Fiber Optic internet with at least 25 mbps bandwidthMust have backup desktop or laptop with the latest OS Benefits WHAT WE OFFER✔ Above-Industry Standard Compensation Package✔ Premium Healthcare Coverage and Life Insurance✔ Fun Monthly Employee Engagement Activities✔ Opportunities for Learning, Personality Development, and Career Advancement✔ Permanent Work from Home Opportunity
remote
remote
Customer Success Director - Asia
Zipline (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
About ZiplineDo you want to change the world? Zipline uses drones to deliver critical and lifesaving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people.About You And The RoleZipline is expanding our life-saving drone delivery footprint following the success and continued growth of the business across the globe. We are looking for an experienced and driven Customer Success Representative to join our New Markets team and focus on supporting our customer needs in Asia.In this role you will drive customer success outcomes and a vision for the customer lifecycle, while helping contribute to the long-term success of the business vertical “PoweredbyZipline” (our private partner model). Success requires end-to-end accountability of highly visible strategic initiatives, keeping up to date on Zipline global expansion to new markets across the world, developing processes for customer success, coordinating and driving internal and external execution to ensure state-of-the-art customer service, and communicating to senior management on evolving needs as the business grows.You will have a large role to play in defining the success of our expanding new PoweredByZipline business, and the culture of our team as we grow. There is a large growth opportunity here in ensuring the success of our current PoweredByZipline partnership, and working closely with our internal go-to-market and regulatory team on building the process and model of engagement with future similar opportunities.This role can be based in West Coast US or remote in East Asia, with a travel requirement between East Asia and the West Coast on a regular basis. Fluent Japanese and English is a must.What You'll DoWork with Zipline’s partners and internal teams to define a customer-facing program, set objectives, and outperform expectations set with external stakeholdersThoroughly understand interdependent aspects of Zipline’s business, including aviation, fulfillment operations, regulatory compliance, and value to healthcare partnersWork autonomously in an ambiguous environment, seeking to understand operational limitations, scaling factors, and risks to program successEstablish clear roadmaps, goals for implementation, and communication model between Zipline and its partners. Understand long-term customer goals, and align customer and Zipline resources to achieve themEarn long-lasting trust with our customers by solving issues and concerns as they arise.Continuously engage with customer stakeholders to identify opportunities and risks, and present recommendations and solutionsMap the customer journey, and report relevant insights to Zipline Sales, Business Development, Operations, Engineering, and Product ManagementCollaborate with a cross-functional set of teams to ensure our business is growing and developing with our customer needs as a top priorityContinuously gather customer feedback in order to: develop standardized interventions that improve customer satisfaction with Zipline’s service; identify opportunities for continuous improvement; and share best practices across our customer baseManage customer success activities, including onboarding, training, and customer support advocacyWhat You'll Bring5+ years of experience working in East Asia in program management, healthcare, pharmacy, operations, supply chain, or transportationDemonstrated experience leading and owning cross-functional programsDemonstrated experience owning the design, implementation, and optimization of initiativesAbility to build trust quickly because you are authentic, direct, and have strong empathy for customersOrganization and analysis - you use data to make decisions, and know when and how to implement the right level of processConfident presenting complex solutions in a way that inspires your audience.Familiarity with the value drivers for recurring revenue businessesFluency in Japanese and EnglishA focus on continuous learning - it’s how we made it this far!What Else You Need To KnowZipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Zipline
(Information technology and services)
About ZiplineDo you want to change the world? Zipline uses drones to deliver critical and lifesaving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people.About You And The RoleZipline is expanding our life-saving drone delivery footprint following the success and continued growth of the business across the globe. We are looking for an experienced and driven Customer Success Representative to join our New Markets team and focus on supporting our customer needs in Asia.In this role you will drive customer success outcomes and a vision for the customer lifecycle, while helping contribute to the long-term success of the business vertical “PoweredbyZipline” (our private partner model). Success requires end-to-end accountability of highly visible strategic initiatives, keeping up to date on Zipline global expansion to new markets across the world, developing processes for customer success, coordinating and driving internal and external execution to ensure state-of-the-art customer service, and communicating to senior management on evolving needs as the business grows.You will have a large role to play in defining the success of our expanding new PoweredByZipline business, and the culture of our team as we grow. There is a large growth opportunity here in ensuring the success of our current PoweredByZipline partnership, and working closely with our internal go-to-market and regulatory team on building the process and model of engagement with future similar opportunities.This role can be based in West Coast US or remote in East Asia, with a travel requirement between East Asia and the West Coast on a regular basis. Fluent Japanese and English is a must.What You'll DoWork with Zipline’s partners and internal teams to define a customer-facing program, set objectives, and outperform expectations set with external stakeholdersThoroughly understand interdependent aspects of Zipline’s business, including aviation, fulfillment operations, regulatory compliance, and value to healthcare partnersWork autonomously in an ambiguous environment, seeking to understand operational limitations, scaling factors, and risks to program successEstablish clear roadmaps, goals for implementation, and communication model between Zipline and its partners. Understand long-term customer goals, and align customer and Zipline resources to achieve themEarn long-lasting trust with our customers by solving issues and concerns as they arise.Continuously engage with customer stakeholders to identify opportunities and risks, and present recommendations and solutionsMap the customer journey, and report relevant insights to Zipline Sales, Business Development, Operations, Engineering, and Product ManagementCollaborate with a cross-functional set of teams to ensure our business is growing and developing with our customer needs as a top priorityContinuously gather customer feedback in order to: develop standardized interventions that improve customer satisfaction with Zipline’s service; identify opportunities for continuous improvement; and share best practices across our customer baseManage customer success activities, including onboarding, training, and customer support advocacyWhat You'll Bring5+ years of experience working in East Asia in program management, healthcare, pharmacy, operations, supply chain, or transportationDemonstrated experience leading and owning cross-functional programsDemonstrated experience owning the design, implementation, and optimization of initiativesAbility to build trust quickly because you are authentic, direct, and have strong empathy for customersOrganization and analysis - you use data to make decisions, and know when and how to implement the right level of processConfident presenting complex solutions in a way that inspires your audience.Familiarity with the value drivers for recurring revenue businessesFluency in Japanese and EnglishA focus on continuous learning - it’s how we made it this far!What Else You Need To KnowZipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
remote
remote
Customer Success Coordinator - APAC - Based Anywhere
Omnipresent IT / Development
Remote (Asia Time Zone Permitted) Negotiable
REMOTEDescriptionWhy?With so many companies transitioning to remote work, what we offer is more relevant than ever, and we are growing fast! We need someone who can onboard our rapidly growing client base across US.What?You will take on the role of Customer Experience Coordinator and you’ll be the second Customer Success hire in the region so this is a great time to come and help shape our processes, deliver tangible results, and delight our customers.Who?You’re not only able to articulate complex ideas in a simple way for our customers, you are obsessed with simplifying (and building) internal processes too, always putting the voice of the customer first.The detailAbout OmnipresentRemote work is one of the great equalisers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live.Yet, at a time when remote work is exploding, most companies are finding it too complex, costly and time consuming to employ workers internationally. At Omnipresent, we’re cutting this complexity and providing our clients, and their remote workers, with a simplified, cost effective and legally compliant employment experience. With a network of legal entities across the world, coupled with an automation-focused tech platform, we’re building the premier global employment-as-a-service offering on the market.Your roleAt Omnipresent, you will shape positive customer outcomes through effective, proactive interactions. You will also be tasked to collect and analyze data and feedback in order to develop more expedient processes and improve our valued customers’ perceptions on the entire service experience. You’ll be involved in all aspects of customer interactions, end-to-end support, account management, guiding and educating customers and more. Additionally, all team members will look to you and the Customer Success team for input across key decisions.Take over new customers from sales and act as the single point of contact with the objective of providing our customers with a high-value, low effort, expedient service experienceOwn and manage the customer relationship throughout the employee onboarding process.Coordinate customer queries and loop in subject matter expert colleagues from legal, payroll, benefits or tech.Ensure smooth, timely onboarding of new customers, as well as post go-live support.Help simplify and automate complex operational processes together with the tech team. Be an active internal participant in improving steps, content, and structures related to our customer interactionsCommunicating with customers, providing a sense of control and assurance, and gathering feedbackRepresent the voice of the customer to provide input into every core product, marketing and sales process.Collaborate with the engineering and development team and troubleshoot technical issues raised by customers.Gauge customers’ levels of satisfaction with the company and provide feedback to the other teams regarding service improvements.Being the main point of contact between the company and our customers during the critical employee onboarding stage.RequirementsYou’ve done some of these things...Ideally gained 2+ years customer success, customer experience, support, project management or account management experience in a scaling tech company.Built a proven track record of working in a highly dynamic customer facing role.Worked in a multi-stakeholder environment.Has and maintains a very high level of accuracy and attention to detail even when juggling multiple priorities.You are the sort of person that...Can articulate complex ideas in a simplified way and provide clear and easy to understand guidance to our clients.Has excellent communication/presentation skills and ability to build positive relationshipsLoves to solve complex operational issues by building simple processes, identifying and using modern (online) solutions to ensure a maximum degree of automation, replacing manual human interaction wherever possibleTakes a flexible approach, able to operate effectively with uncertainty and change, and goes the extra mile in order to deliver on our customer commitmentsBenefitsWhat’s in it for you (apart from the most fun and challenging ride of your life!)Shared ownership - Being a part of our journey means you will own a piece of OmnipresentAnnual vacation entitlement: 33 days including local holidaysEquipment and infrastructure: We give you a budget for all the equipment you need to work effectively wherever you areCompany retreats: We are planning biannual company-wide retreats post COVID, and well as socials and other team building activitiesFlexible working - Work from anywhere in the world - We don’t care where or when you work as long as the job gets done. We are genuinely as flexible as the work allowsWe believe remote working is a great equaliser and we practice what we preach. Inclusivity is fundamental to our mission and we are committed to conscious inclusion. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Omnipresent
(IT / Development)
REMOTEDescriptionWhy?With so many companies transitioning to remote work, what we offer is more relevant than ever, and we are growing fast! We need someone who can onboard our rapidly growing client base across US.What?You will take on the role of Customer Experience Coordinator and you’ll be the second Customer Success hire in the region so this is a great time to come and help shape our processes, deliver tangible results, and delight our customers.Who?You’re not only able to articulate complex ideas in a simple way for our customers, you are obsessed with simplifying (and building) internal processes too, always putting the voice of the customer first.The detailAbout OmnipresentRemote work is one of the great equalisers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live.Yet, at a time when remote work is exploding, most companies are finding it too complex, costly and time consuming to employ workers internationally. At Omnipresent, we’re cutting this complexity and providing our clients, and their remote workers, with a simplified, cost effective and legally compliant employment experience. With a network of legal entities across the world, coupled with an automation-focused tech platform, we’re building the premier global employment-as-a-service offering on the market.Your roleAt Omnipresent, you will shape positive customer outcomes through effective, proactive interactions. You will also be tasked to collect and analyze data and feedback in order to develop more expedient processes and improve our valued customers’ perceptions on the entire service experience. You’ll be involved in all aspects of customer interactions, end-to-end support, account management, guiding and educating customers and more. Additionally, all team members will look to you and the Customer Success team for input across key decisions.Take over new customers from sales and act as the single point of contact with the objective of providing our customers with a high-value, low effort, expedient service experienceOwn and manage the customer relationship throughout the employee onboarding process.Coordinate customer queries and loop in subject matter expert colleagues from legal, payroll, benefits or tech.Ensure smooth, timely onboarding of new customers, as well as post go-live support.Help simplify and automate complex operational processes together with the tech team. Be an active internal participant in improving steps, content, and structures related to our customer interactionsCommunicating with customers, providing a sense of control and assurance, and gathering feedbackRepresent the voice of the customer to provide input into every core product, marketing and sales process.Collaborate with the engineering and development team and troubleshoot technical issues raised by customers.Gauge customers’ levels of satisfaction with the company and provide feedback to the other teams regarding service improvements.Being the main point of contact between the company and our customers during the critical employee onboarding stage.RequirementsYou’ve done some of these things...Ideally gained 2+ years customer success, customer experience, support, project management or account management experience in a scaling tech company.Built a proven track record of working in a highly dynamic customer facing role.Worked in a multi-stakeholder environment.Has and maintains a very high level of accuracy and attention to detail even when juggling multiple priorities.You are the sort of person that...Can articulate complex ideas in a simplified way and provide clear and easy to understand guidance to our clients.Has excellent communication/presentation skills and ability to build positive relationshipsLoves to solve complex operational issues by building simple processes, identifying and using modern (online) solutions to ensure a maximum degree of automation, replacing manual human interaction wherever possibleTakes a flexible approach, able to operate effectively with uncertainty and change, and goes the extra mile in order to deliver on our customer commitmentsBenefitsWhat’s in it for you (apart from the most fun and challenging ride of your life!)Shared ownership - Being a part of our journey means you will own a piece of OmnipresentAnnual vacation entitlement: 33 days including local holidaysEquipment and infrastructure: We give you a budget for all the equipment you need to work effectively wherever you areCompany retreats: We are planning biannual company-wide retreats post COVID, and well as socials and other team building activitiesFlexible working - Work from anywhere in the world - We don’t care where or when you work as long as the job gets done. We are genuinely as flexible as the work allowsWe believe remote working is a great equaliser and we practice what we preach. Inclusivity is fundamental to our mission and we are committed to conscious inclusion. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
remote
remote
Customer Support Representative (Mandarin)
Pole Star Space Applications IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking for a Customer Support Representative who speaks Mandarin and English to join our ASPAC team. The aim is to provide customers and distributors with excellent customer support at all times. This primarily relates to training on Pole Star products and giving assistance on all variety of queries as required. The role also includes the responsibility of ensuring customer’s satisfaction by liaising closely with the sales, finance, product and development teams to create a first-class customer experience.Our services cover a broad and dynamic industry with exposures to maritime trade and we would be very interested in applicants with previous maritime, banking, trade and supply chain related customer services experience to apply.Key responsibilitiesRespond to customer issuesProvide the first point of contact for all incoming queries from customers and distributors.Receive and respond to incoming emails, phone and live chat queries in a professional and timely manner and ensure all enquiries are recorded, progressed and resolved, using the systems and tools provided.Follow up with customers/distributors to ensure support issues have been resolved effectively.Proactively engage customersProvide training and support for new customers and subsequently identify ongoing training needs for existing customers and distributors on new products and product enhancements.Maintain regular contact with customers and distributors to build strong working relationships.Contribute to Customer Support team and other teamsFollow business processes and use company mandated systems and records (eg Salesforce).Liaise closely with Sales, Finance and Technical Support to ensure that customer expectations are met.Work as part of Key Account teams (Sales, Finance and Technical Support).Look out for sales opportunities and ensure they are communicated to the Sales Team. Contribute to new product development and implementation. Occasional travel nationally and internationally to provide on-site support and training and represent the company at exhibitions, trade shows and events as and when required. RequirementsAt least 1 year experience in a customer facing role Fluency in English and Mandarin and/or Cantonese essentialExceptional attention to detailExcellent communication skills, both spoken and written - for many of our customers, English is not their first languageAn exceptional telephone manner, including excellent listening skillsStrong PC skills and proficiency in all MS Office softwareEnthusiasm for TechnologyCustomer support experience working within a SaaS, technology and/or finance related environment would be an advantage.We will also insist that you can have fun in our family-oriented environment while delivering on our vision to delight the customerWe are looking for an individual who is:Open-minded, flexible, creative, energetic and enthusiastic.Able to keep calm under pressureReady to take responsibility and use initiativeA team playerWilling to learn and develop within the roleHungry for process improvement and innovationPackage:Full time Monday - FridayWorking from home but supported by colleagues in Singapore, Hong Kong and LondonWeekend remote cover also required on a roster basisThis will be a contract role and later a permanent, salaried position will be offered with the following benefits:Competitive SalaryMedical insurance planDental insurance planVision insurance planGym membershipLife insurance coverAdditional paid holidaysCompetitive SalaryPension schemePole Star Space Applications is a leading provider of ship-centric tracking, monitoring, compliance, and risk management services. We are a small team in Singapore but a global area of activity providing services and business applications to a broad industry which includes Shipping and Offshore, Governments and Maritime Administrations, Financial sector including Banks, Insurance, Commodity and Trade financing as well as other areas of industry that has exposures to maritime trade and Shipping. 
Pole Star Space Applications
(IT / Development)
We are looking for a Customer Support Representative who speaks Mandarin and English to join our ASPAC team. The aim is to provide customers and distributors with excellent customer support at all times. This primarily relates to training on Pole Star products and giving assistance on all variety of queries as required. The role also includes the responsibility of ensuring customer’s satisfaction by liaising closely with the sales, finance, product and development teams to create a first-class customer experience.Our services cover a broad and dynamic industry with exposures to maritime trade and we would be very interested in applicants with previous maritime, banking, trade and supply chain related customer services experience to apply.Key responsibilitiesRespond to customer issuesProvide the first point of contact for all incoming queries from customers and distributors.Receive and respond to incoming emails, phone and live chat queries in a professional and timely manner and ensure all enquiries are recorded, progressed and resolved, using the systems and tools provided.Follow up with customers/distributors to ensure support issues have been resolved effectively.Proactively engage customersProvide training and support for new customers and subsequently identify ongoing training needs for existing customers and distributors on new products and product enhancements.Maintain regular contact with customers and distributors to build strong working relationships.Contribute to Customer Support team and other teamsFollow business processes and use company mandated systems and records (eg Salesforce).Liaise closely with Sales, Finance and Technical Support to ensure that customer expectations are met.Work as part of Key Account teams (Sales, Finance and Technical Support).Look out for sales opportunities and ensure they are communicated to the Sales Team. Contribute to new product development and implementation. Occasional travel nationally and internationally to provide on-site support and training and represent the company at exhibitions, trade shows and events as and when required. RequirementsAt least 1 year experience in a customer facing role Fluency in English and Mandarin and/or Cantonese essentialExceptional attention to detailExcellent communication skills, both spoken and written - for many of our customers, English is not their first languageAn exceptional telephone manner, including excellent listening skillsStrong PC skills and proficiency in all MS Office softwareEnthusiasm for TechnologyCustomer support experience working within a SaaS, technology and/or finance related environment would be an advantage.We will also insist that you can have fun in our family-oriented environment while delivering on our vision to delight the customerWe are looking for an individual who is:Open-minded, flexible, creative, energetic and enthusiastic.Able to keep calm under pressureReady to take responsibility and use initiativeA team playerWilling to learn and develop within the roleHungry for process improvement and innovationPackage:Full time Monday - FridayWorking from home but supported by colleagues in Singapore, Hong Kong and LondonWeekend remote cover also required on a roster basisThis will be a contract role and later a permanent, salaried position will be offered with the following benefits:Competitive SalaryMedical insurance planDental insurance planVision insurance planGym membershipLife insurance coverAdditional paid holidaysCompetitive SalaryPension schemePole Star Space Applications is a leading provider of ship-centric tracking, monitoring, compliance, and risk management services. We are a small team in Singapore but a global area of activity providing services and business applications to a broad industry which includes Shipping and Offshore, Governments and Maritime Administrations, Financial sector including Banks, Insurance, Commodity and Trade financing as well as other areas of industry that has exposures to maritime trade and Shipping. 
remote
remote
No Experience Needed - Customer Service Executive | Remote Work* | Weekends Off
SYKES Philippines IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Get hired today and start working from home* ASAP! Disclaimer: Work-from-home setup is temporary. You will be required to report to our Glorietta 1 site (Makati City) after the pandemic. Our recruitment team will discuss other employment details with you during your interview.WHY YOU SHOULD JOIN SYKES BenefitsHere are some of the other benefits of working in SYKESSYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies. That means that you get to work with the world’s biggest brands and industry leaders.Competitive salary, account-specific benefits and performance incentives*Night differential and night shift allowancesPaid sick and vacation leavesHMO coverage (medical and dental) for you, even during probationary period, and your qualified dependentsLife InsuranceStudy Assistance ProgramCool office spaces and employee-centric facilitiesAccessible locationsMentoring and development programs for career growth opportunitiesExclusive discounts in partner establishmentsCompany-sponsored interest clubsEmployee engagement activitiesVolunteer programsSYKES has been in the Philippines for more than 20 years and is considered the country’s first multinational contact center!Term and conditions apply.The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.What are we looking for?Completed at least 2 years of college educationBasic knowledge of computer usage and internet navigationCan communicate in EnglishAt least 25mbps internet speed and workspace suitable for work-at-homeTIP: Have your SSS and PAG-IBIG numbers ready for faster application processing!WORK SAFELY AND COMFORTABLY IN SYKESStable High-Speed Internet Connection and Power SupplyWorking on-site means you can take advantage of SYKES’ high-speed Internet connection and stable power supply. This means less work interruption and better productivity which can help you maximize your account’s incentives.Conducive Work EnvironmentHaving a dedicated workspace with minimal background noise is important, not only in maintaining the quality of your conversations with your customers, but also in keeping your focus. Our production floors are designed to provide you with the best work environment possible.Rigid Safety ProtocolsOur employees’ safety is our top priority. Our sites have been awarded Safety Seal Certifications by the respective local governments and we ensure the strict implementation of health and safety protocols at all times.Disinfections carried out by our partner supplier are done thrice a week to ensure on-site safetyRigid cleaning, misting, and sanitation procedures are also implemented to ensure that our sites are safe and clean. This includes deploying air purifiers/cleaners, regular cleaning of air-conditioning units and their filters, and incorporating proper ventilation with the use of industrial blowers and exhausts within the sitesSYKES observes strict re-entry protocols which include thermal scanning, foot bath, and daily health questionnaire. We also follow a no face mask, no face shield, no entry policy.Alcohol/sanitizer dispensers are available inside workspaces and in the common areas.Health Benefits And ProgramsHMO – available even during the probationary period and includes two free dependents for married and solo-parent employeesFree COVID-19 Vaccine for EmployeesFree COVID-19 Home Care Management Program for employees and members of their household (including non-relatives)Mental Wellness ProgramSYKES is now part of Sitel Group®. Visit www.sitel.com for more information. Since SYKES Asia Inc. is now part of Sitel group (the “Company”, “Sitel Group”), your application will be considered for a position in both Sykes Asia, Inc. and Sitel Philippines Corporation. Your personal information will be collected, processed and shared within the Sitel Group community to assess and determine how well your employment application fits the position you have applied for or any employment opportunity within the Sitel Group.By submitting your application, you confirm and consent to Sitel Group’s (i) collecting, processing and updating your personal data in connection with your employment application and the provision of services through the Sykes e-Recruitment (e-Rec) portal; (ii) publishing your personal data via the Company’s recruitment portals (iii) transferring of your personal data to Sitel Group’s affiliates, vendors and third parties in accordance with existing laws and regulations. You also give your consent to Sitel Group to verify the information you have provided relative to your application.You attest that the personal information you provide is accurate, true, complete, not misleading and that in particular you hold all academic and professional qualifications stated in your application.You also confirm and consent to receiving alerts and notices from Sitel Group regarding important events, deadlines and schedules, HR announcements and other matters of interest related to your work application and possible employment with the Sitel Group.Additional information about Sitel Group Personal Data collection and use practices related to Recruitment can be found at https://www.sykes.com/privacy-policy/asia-pacific-recruitment-privacy-policy/ and https://www.sitel.com/legal-notice/. Sitel Group is committed to ensuring the confidentiality of your personal data consistent with applicable data privacy and security laws.IMPORTANT: The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) issued Resolution No. 148-B which states that, effective December 1, 2021, all employees reporting on-site must be vaccinated against COVID-19. If you have questions regarding this guideline, please make sure to discuss this with our Recruitment team during job offer.
SYKES Philippines
(IT / Development)
Get hired today and start working from home* ASAP! Disclaimer: Work-from-home setup is temporary. You will be required to report to our Glorietta 1 site (Makati City) after the pandemic. Our recruitment team will discuss other employment details with you during your interview.WHY YOU SHOULD JOIN SYKES BenefitsHere are some of the other benefits of working in SYKESSYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies. That means that you get to work with the world’s biggest brands and industry leaders.Competitive salary, account-specific benefits and performance incentives*Night differential and night shift allowancesPaid sick and vacation leavesHMO coverage (medical and dental) for you, even during probationary period, and your qualified dependentsLife InsuranceStudy Assistance ProgramCool office spaces and employee-centric facilitiesAccessible locationsMentoring and development programs for career growth opportunitiesExclusive discounts in partner establishmentsCompany-sponsored interest clubsEmployee engagement activitiesVolunteer programsSYKES has been in the Philippines for more than 20 years and is considered the country’s first multinational contact center!Term and conditions apply.The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.What are we looking for?Completed at least 2 years of college educationBasic knowledge of computer usage and internet navigationCan communicate in EnglishAt least 25mbps internet speed and workspace suitable for work-at-homeTIP: Have your SSS and PAG-IBIG numbers ready for faster application processing!WORK SAFELY AND COMFORTABLY IN SYKESStable High-Speed Internet Connection and Power SupplyWorking on-site means you can take advantage of SYKES’ high-speed Internet connection and stable power supply. This means less work interruption and better productivity which can help you maximize your account’s incentives.Conducive Work EnvironmentHaving a dedicated workspace with minimal background noise is important, not only in maintaining the quality of your conversations with your customers, but also in keeping your focus. Our production floors are designed to provide you with the best work environment possible.Rigid Safety ProtocolsOur employees’ safety is our top priority. Our sites have been awarded Safety Seal Certifications by the respective local governments and we ensure the strict implementation of health and safety protocols at all times.Disinfections carried out by our partner supplier are done thrice a week to ensure on-site safetyRigid cleaning, misting, and sanitation procedures are also implemented to ensure that our sites are safe and clean. This includes deploying air purifiers/cleaners, regular cleaning of air-conditioning units and their filters, and incorporating proper ventilation with the use of industrial blowers and exhausts within the sitesSYKES observes strict re-entry protocols which include thermal scanning, foot bath, and daily health questionnaire. We also follow a no face mask, no face shield, no entry policy.Alcohol/sanitizer dispensers are available inside workspaces and in the common areas.Health Benefits And ProgramsHMO – available even during the probationary period and includes two free dependents for married and solo-parent employeesFree COVID-19 Vaccine for EmployeesFree COVID-19 Home Care Management Program for employees and members of their household (including non-relatives)Mental Wellness ProgramSYKES is now part of Sitel Group®. Visit www.sitel.com for more information. Since SYKES Asia Inc. is now part of Sitel group (the “Company”, “Sitel Group”), your application will be considered for a position in both Sykes Asia, Inc. and Sitel Philippines Corporation. Your personal information will be collected, processed and shared within the Sitel Group community to assess and determine how well your employment application fits the position you have applied for or any employment opportunity within the Sitel Group.By submitting your application, you confirm and consent to Sitel Group’s (i) collecting, processing and updating your personal data in connection with your employment application and the provision of services through the Sykes e-Recruitment (e-Rec) portal; (ii) publishing your personal data via the Company’s recruitment portals (iii) transferring of your personal data to Sitel Group’s affiliates, vendors and third parties in accordance with existing laws and regulations. You also give your consent to Sitel Group to verify the information you have provided relative to your application.You attest that the personal information you provide is accurate, true, complete, not misleading and that in particular you hold all academic and professional qualifications stated in your application.You also confirm and consent to receiving alerts and notices from Sitel Group regarding important events, deadlines and schedules, HR announcements and other matters of interest related to your work application and possible employment with the Sitel Group.Additional information about Sitel Group Personal Data collection and use practices related to Recruitment can be found at https://www.sykes.com/privacy-policy/asia-pacific-recruitment-privacy-policy/ and https://www.sitel.com/legal-notice/. Sitel Group is committed to ensuring the confidentiality of your personal data consistent with applicable data privacy and security laws.IMPORTANT: The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) issued Resolution No. 148-B which states that, effective December 1, 2021, all employees reporting on-site must be vaccinated against COVID-19. If you have questions regarding this guideline, please make sure to discuss this with our Recruitment team during job offer.
remote
remote
Customer Service Associate
GoFleet (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Zenduit / GoFleet is a rapidly growing organization that specializes in providing GPS fleet management solutions and other vehicle technologies. Our products assist businesses to improve productivity, reduce fleet operating costs, increase driver safety and generally render their fleet operations convenient and stress-free. At Zenduit / GoFleet, it is our goal to streamline processes for fleet and field service companies. Ultimately, we want to make their job easier. We have experience building scalable mobile and web software that reaches across different platforms and device types for a variety of industries. Our main objective is to work with the clients to make their ideas into reality. Why do our clients trust us with their vision? It's because we understand that successful idea execution takes both technical skills and communication skills. Our team has thousands of hours of experience in programming and in project consulting & management.About the roleThis role is full time remote based out of Philippines. Please apply only if you are based out of Philippines. Responsibilities:Manage and prioritize a high volume of outgoing & incoming calls and emails.Able to create & conduct valuable customer feedback surveysMultitask between phone, email and in person requests.Update customer account information and ensure accurate entry.Identify and assess customers’ needs to achieve complete satisfaction.Complete assigned daily tasks in a timely manner.Work closely in a team environment, giving support.Deliver accurate, valid and complete information by using the right method/tools provided.Other assigned duties as needed.Deliver quality customer experienceRecommend operational improvements where opportunity exists to improve and achieve operational excellenceQualifications:Passion for, and experience in, a Customer Service role.General proficiency in MS Office.Ability to multitask, prioritize and manage time effectively.Have good communication skills with management, co-workers, and customers.Problem solver with minimal supervision.Familiarity with CRM & Fleet managementBenefitsFull-Time Employment Full-Time Remote JobPaid VacationsSalary: As per industry standards
GoFleet
(Information technology and services)
Zenduit / GoFleet is a rapidly growing organization that specializes in providing GPS fleet management solutions and other vehicle technologies. Our products assist businesses to improve productivity, reduce fleet operating costs, increase driver safety and generally render their fleet operations convenient and stress-free. At Zenduit / GoFleet, it is our goal to streamline processes for fleet and field service companies. Ultimately, we want to make their job easier. We have experience building scalable mobile and web software that reaches across different platforms and device types for a variety of industries. Our main objective is to work with the clients to make their ideas into reality. Why do our clients trust us with their vision? It's because we understand that successful idea execution takes both technical skills and communication skills. Our team has thousands of hours of experience in programming and in project consulting & management.About the roleThis role is full time remote based out of Philippines. Please apply only if you are based out of Philippines. Responsibilities:Manage and prioritize a high volume of outgoing & incoming calls and emails.Able to create & conduct valuable customer feedback surveysMultitask between phone, email and in person requests.Update customer account information and ensure accurate entry.Identify and assess customers’ needs to achieve complete satisfaction.Complete assigned daily tasks in a timely manner.Work closely in a team environment, giving support.Deliver accurate, valid and complete information by using the right method/tools provided.Other assigned duties as needed.Deliver quality customer experienceRecommend operational improvements where opportunity exists to improve and achieve operational excellenceQualifications:Passion for, and experience in, a Customer Service role.General proficiency in MS Office.Ability to multitask, prioritize and manage time effectively.Have good communication skills with management, co-workers, and customers.Problem solver with minimal supervision.Familiarity with CRM & Fleet managementBenefitsFull-Time Employment Full-Time Remote JobPaid VacationsSalary: As per industry standards
remote
remote
Customer Service Representative (Home-based)
Psychometric, Inc. IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking for Customer Service Representatives with exceptional English and a good command of technology to join our remote team and work with our highly successful clients and their companies. No prior experience is required, but there will be plenty of opportunities to apply the skills you already have while challenging yourself and learning new things – all while working from home.Pay is very competitive and is based on the level of English language ability and relevant work experience. Payout is also done weekly.We recruit and hire smart, responsible, and hard-working people from all over the world to join our growing remote team. Once you’re part of the team, we staff you with clients of ours who are successful CEOs and company founders in the United States while remaining to be a beloved member of our team.We support everyone with training, management, and other resources so that they are always enabled to do their best and are as happy as possible in their roles. We already have a large remote team in the Philippines who will be here to support you and make sure all your needs as an employee are taken care of.What We Look ForGraduated from a distinguished universityProven success in school or at workProfessional presentation on resume and onlineFull time availability (40+ hours per week)Willingness to work nights or very early morningsNo other work commitmentsAn Ideal Candidate Is/hasReliable and goal-orientedDedicated and committedA team player who enjoys helping othersSelf-motivated and capable of thriving in a fast-paced corporate environmentA quick learner who is eager to learn new thingsStrong organizational, project management, and problem-solving skillsImpeccable multi-tasking abilitiesFriendly and professional demeanorExceptional interpersonal skillsResponsibilities may include but are not limited to the following:Chat and Email SupportProduct and Feedback MonitoringDatabase ManagementTeam CoordinationCustomer EngagementCustomer CareSales and Lead GenerationComplaints ResolutionProduct KnowledgeCustomer SatisfactionAs a Virtual Assistant - Customer Service Representative, you can be assigned to a wide array of tasks. The ones listed above are only some of the possible tasks that you will be handling and do not apply to all Virtual Assistants.So, if you’re eager to expand your skill set and build a home-based career, this will be a great opportunity for you!
Psychometric, Inc.
(IT / Development)
We are looking for Customer Service Representatives with exceptional English and a good command of technology to join our remote team and work with our highly successful clients and their companies. No prior experience is required, but there will be plenty of opportunities to apply the skills you already have while challenging yourself and learning new things – all while working from home.Pay is very competitive and is based on the level of English language ability and relevant work experience. Payout is also done weekly.We recruit and hire smart, responsible, and hard-working people from all over the world to join our growing remote team. Once you’re part of the team, we staff you with clients of ours who are successful CEOs and company founders in the United States while remaining to be a beloved member of our team.We support everyone with training, management, and other resources so that they are always enabled to do their best and are as happy as possible in their roles. We already have a large remote team in the Philippines who will be here to support you and make sure all your needs as an employee are taken care of.What We Look ForGraduated from a distinguished universityProven success in school or at workProfessional presentation on resume and onlineFull time availability (40+ hours per week)Willingness to work nights or very early morningsNo other work commitmentsAn Ideal Candidate Is/hasReliable and goal-orientedDedicated and committedA team player who enjoys helping othersSelf-motivated and capable of thriving in a fast-paced corporate environmentA quick learner who is eager to learn new thingsStrong organizational, project management, and problem-solving skillsImpeccable multi-tasking abilitiesFriendly and professional demeanorExceptional interpersonal skillsResponsibilities may include but are not limited to the following:Chat and Email SupportProduct and Feedback MonitoringDatabase ManagementTeam CoordinationCustomer EngagementCustomer CareSales and Lead GenerationComplaints ResolutionProduct KnowledgeCustomer SatisfactionAs a Virtual Assistant - Customer Service Representative, you can be assigned to a wide array of tasks. The ones listed above are only some of the possible tasks that you will be handling and do not apply to all Virtual Assistants.So, if you’re eager to expand your skill set and build a home-based career, this will be a great opportunity for you!
remote
remote
Customer Support Representative - Remote
Accelevents (Events services)
Remote (Asia Time Zone Permitted) Negotiable
Accelevents is an all-in-one virtual & hybrid events platform that empowers event organizers and marketing professionals to create authentic human connections and drive sustainable growth.As a Customer Support Representative you’ll work with a range of customers, from those putting on their first virtual or hybrid event, to those who are seasoned professionals. Internally, you’ll work with our Sales, Product, and Marketing teams to collaborate, innovate, and expand our platform, service, and company culture.Our ideal applicant is someone who has a background in both online customer support and managing multiple customers at a time. This candidate must possess a driven intellect, emotional intelligence when engaging with customers, and a spirit of resilience while adapting to a quickly flourishing work environment.Our team at Accelevents is all about ensuring our customers are happy and that their events go off without a hitch. This means not only answering support questions, but figuring out how to prevent questions in the first place by improving our documentation, advocating for our customer’s feature requests, identifying key areas of improvement, etc.As a Customer Support Representative at Accelevents, you will have an integral role in leveraging feedback to shape and evolve our platform, while advocating for and fueling the company vision.Customer Support Representatives will be responsible for:Supporting clients via DialPad (phone) and Intercom (chat); fielding questions, holding conversations with customers, and sharing best practicesMastering the Accelevents platform, knowing its features inside & out.Consulting with customers to help improve their experience during event setup, execution, and post eventRespond to a variety of incoming support, sales and product inquiries from new and existing customers in a timely, professional and effective mannerHandling complex customer requests or complaints from initial contact to resolutionTake responsibility to ensure customers have a great experience with our productWorking with the Product team to report common user issues, suggest improvements and convey any other relevant feedbackObserving customer behaviors and pain points in order to help further develop our product and enhance the customer experienceParticipate in beta testing of new and existing products/featuresWorking directly with customers one on one to support their live eventsRequirements:At least 1 year of experience supporting a technical product, preferably for a SaaS startupEnglish language fluency is required; additional language skills besides English a plusAbility to multitask while paying great attention to detailComfortable working remotely -- highly self-motivated and able to work independentlyExtremely strong written skillsDemonstrated ability to manage a high volume of activities with varying prioritiesAvailability to work 40 hours per week on a non-traditional schedule: 8am-5pm or 9am-6pm Sunday through Thursday or Tuesday through Saturday in any US-based time zoneAbility to work holiday shifts and weekend shifts when needed by the teamHigh speed internet with backup options**This role is an independent contractor role and is entirely remote but only in the Philippines.**You’ll love (and excel at) this job if:You’re super comfortable working remotely on a distributed team – in fact, that’s exactly what you’re looking forYou’re tech-savvy, yet personable and possess natural problem-solving abilitiesYou genuinely enjoy making customers happy - it’s just part of your natureYou're in the loop on the latest technology products and updates, and our evolving competitive industryYou perform duties with timeliness, dependability, and hold yourself accountable for keeping commitments and delivering the best possible performanceYou have a way with words — you’re clear, friendly, and conciseYou love learning about new ways of doing things and challenging yourself everydayYou’re flexible! - always ready to jump in when your teammates are not available and can adapt to any sudden changes and challenges thrown at you!…and last, but certainly not least, someone who will ALWAYS put the customer first.Tech we use:IntercomJiraSlackHubspotDialpadGoogle SuiteClosing thoughts:If you’re excited about this role and you think you’ve got the chops, you should apply!
Accelevents
(Events services)
Accelevents is an all-in-one virtual & hybrid events platform that empowers event organizers and marketing professionals to create authentic human connections and drive sustainable growth.As a Customer Support Representative you’ll work with a range of customers, from those putting on their first virtual or hybrid event, to those who are seasoned professionals. Internally, you’ll work with our Sales, Product, and Marketing teams to collaborate, innovate, and expand our platform, service, and company culture.Our ideal applicant is someone who has a background in both online customer support and managing multiple customers at a time. This candidate must possess a driven intellect, emotional intelligence when engaging with customers, and a spirit of resilience while adapting to a quickly flourishing work environment.Our team at Accelevents is all about ensuring our customers are happy and that their events go off without a hitch. This means not only answering support questions, but figuring out how to prevent questions in the first place by improving our documentation, advocating for our customer’s feature requests, identifying key areas of improvement, etc.As a Customer Support Representative at Accelevents, you will have an integral role in leveraging feedback to shape and evolve our platform, while advocating for and fueling the company vision.Customer Support Representatives will be responsible for:Supporting clients via DialPad (phone) and Intercom (chat); fielding questions, holding conversations with customers, and sharing best practicesMastering the Accelevents platform, knowing its features inside & out.Consulting with customers to help improve their experience during event setup, execution, and post eventRespond to a variety of incoming support, sales and product inquiries from new and existing customers in a timely, professional and effective mannerHandling complex customer requests or complaints from initial contact to resolutionTake responsibility to ensure customers have a great experience with our productWorking with the Product team to report common user issues, suggest improvements and convey any other relevant feedbackObserving customer behaviors and pain points in order to help further develop our product and enhance the customer experienceParticipate in beta testing of new and existing products/featuresWorking directly with customers one on one to support their live eventsRequirements:At least 1 year of experience supporting a technical product, preferably for a SaaS startupEnglish language fluency is required; additional language skills besides English a plusAbility to multitask while paying great attention to detailComfortable working remotely -- highly self-motivated and able to work independentlyExtremely strong written skillsDemonstrated ability to manage a high volume of activities with varying prioritiesAvailability to work 40 hours per week on a non-traditional schedule: 8am-5pm or 9am-6pm Sunday through Thursday or Tuesday through Saturday in any US-based time zoneAbility to work holiday shifts and weekend shifts when needed by the teamHigh speed internet with backup options**This role is an independent contractor role and is entirely remote but only in the Philippines.**You’ll love (and excel at) this job if:You’re super comfortable working remotely on a distributed team – in fact, that’s exactly what you’re looking forYou’re tech-savvy, yet personable and possess natural problem-solving abilitiesYou genuinely enjoy making customers happy - it’s just part of your natureYou're in the loop on the latest technology products and updates, and our evolving competitive industryYou perform duties with timeliness, dependability, and hold yourself accountable for keeping commitments and delivering the best possible performanceYou have a way with words — you’re clear, friendly, and conciseYou love learning about new ways of doing things and challenging yourself everydayYou’re flexible! - always ready to jump in when your teammates are not available and can adapt to any sudden changes and challenges thrown at you!…and last, but certainly not least, someone who will ALWAYS put the customer first.Tech we use:IntercomJiraSlackHubspotDialpadGoogle SuiteClosing thoughts:If you’re excited about this role and you think you’ve got the chops, you should apply!
remote
remote
Customer Service Specialist (Taguig City) - temporary remote
Lennor Metier Consulting Asia IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Lennor Metier is hiring for a Customer Service Specialist to join a global training company.What To Expect From The RoleEffectively responds to client concerns and queries with courtesy and professionalismCommunicates with customers via phone, email or chatTakes incoming calls from clients and directs them to correct department or individualFocuses on delivering a positive customer experienceRequired to do research on companies for setting up M&A callsEnter Ticket for CS as needed to report bugs QualificationsBachelor’s degreeWith one year of related experienceAdvanced proficiency in Microsoft Excel, Word, and PowerPointStrong written and verbal communication skills (English); Interacting with diverse personalitiesSelf-starter with excellent follow-up and time management skills; ability to multi-taskCapable of handling a fast-paced, innovative, and constantly changing environment Location: Taguig CitySetup: temporary remote but must be willing to work onsiteShift: Night shift but must be willing to work in a shifting scheduleSalary: up to 25kIf you are passionate about this job, we’d love to hear from you!Lennor is a talent partner for some of the most desired companies and next-generation enterprises looking to fill top talent across creative, digital, engineering, and technology domains. We look forward to helping you land your next career opportunity and achieving your goals!
Lennor Metier Consulting Asia
(IT / Development)
Lennor Metier is hiring for a Customer Service Specialist to join a global training company.What To Expect From The RoleEffectively responds to client concerns and queries with courtesy and professionalismCommunicates with customers via phone, email or chatTakes incoming calls from clients and directs them to correct department or individualFocuses on delivering a positive customer experienceRequired to do research on companies for setting up M&A callsEnter Ticket for CS as needed to report bugs QualificationsBachelor’s degreeWith one year of related experienceAdvanced proficiency in Microsoft Excel, Word, and PowerPointStrong written and verbal communication skills (English); Interacting with diverse personalitiesSelf-starter with excellent follow-up and time management skills; ability to multi-taskCapable of handling a fast-paced, innovative, and constantly changing environment Location: Taguig CitySetup: temporary remote but must be willing to work onsiteShift: Night shift but must be willing to work in a shifting scheduleSalary: up to 25kIf you are passionate about this job, we’d love to hear from you!Lennor is a talent partner for some of the most desired companies and next-generation enterprises looking to fill top talent across creative, digital, engineering, and technology domains. We look forward to helping you land your next career opportunity and achieving your goals!
remote
remote
Customer Support Specialist
BUNCH IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Be part of our client’s Customer Success team and make a direct impact on building a more customer-centric organization!As a Customer Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions.What’s in it for you?100% Remote WorkBe a part of a dynamic start up in the high tech growth space 🚀Monthly compensation of up to PHP 25,000Monthly performance-based incentives and annual merit-based bonusA lot of hard work and a lot of funWhat makes you qualified? Minimum 6 months - 1 year of experience as a Customer Support Specialist for a digital product, communicating with international clients through email and live chatOutstanding written communication skillsAptitude for learning new technologies quicklyExtremely detail oriented and highly organizedWhat will make you stand out?Hands-on experience in troubleshooting user issues of SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.Working knowledge of customer support tools i.e. Zendesk, Freshdesk, Intercom, etc.What does a typical day look like?Provide tier 1 customer support via live chat and email by impersonating users and reproducing/testing software usage scenarios Own resolution of customer interactions at various stages of completionProactively identify repetitive issues or requests that are not resolved to the client’s satisfaction and escalate issues as neededUpdate internal databases with information about technical issues and useful discussions with customers
BUNCH
(IT / Development)
Be part of our client’s Customer Success team and make a direct impact on building a more customer-centric organization!As a Customer Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions.What’s in it for you?100% Remote WorkBe a part of a dynamic start up in the high tech growth space 🚀Monthly compensation of up to PHP 25,000Monthly performance-based incentives and annual merit-based bonusA lot of hard work and a lot of funWhat makes you qualified? Minimum 6 months - 1 year of experience as a Customer Support Specialist for a digital product, communicating with international clients through email and live chatOutstanding written communication skillsAptitude for learning new technologies quicklyExtremely detail oriented and highly organizedWhat will make you stand out?Hands-on experience in troubleshooting user issues of SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.Working knowledge of customer support tools i.e. Zendesk, Freshdesk, Intercom, etc.What does a typical day look like?Provide tier 1 customer support via live chat and email by impersonating users and reproducing/testing software usage scenarios Own resolution of customer interactions at various stages of completionProactively identify repetitive issues or requests that are not resolved to the client’s satisfaction and escalate issues as neededUpdate internal databases with information about technical issues and useful discussions with customers
Share this
You will receive the email for your email confirmation. Please check!