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remote
remote
Account Manager (Remote)
PaperplaneCo (Media production) Client Relations  customer success 
Remote (Asia Time Zone Permitted) Negotiable
We are looking for an experienced Agency Account Manager (Remote)to join our nimble, passionate, and fully remote team.You will play a key role as the main liaison between the agency and our clients. As the AM, you will oversee and manage the client/agency relationships, determine client needs, and work to ensure the agency delivers quality work. You will also be responsible for growing business through increased client engagements and referrals. What your main focus will be: Building long-lasting relationships with existing and potential clientsProvide strong campaign management leadership, adeptly balance client requests with scheduled internal resource commitments Act as the main conduit for project progress between the team and the client and ensure projects remain on scheduleMonitor the marketplace and collaborate with internal teams to meet changing client demandsWhat you bring:Significant experience (7+ years) in professional client relationship management.A solid background in advertising, design or marketingExperience in managing multiple projects/ portfoliosExcellent presentation, communication, interpersonal, negotiation, and influencing skillsCome join the movement! If you’ve mastered extraordinary skills, have the drive and motivation that true autonomy brings, and know why you do what you do, we’d love to hear from you! Note that this is a fully remote position; candidates are expected to have a fully operational home office and consistent internet access. Our office works on UTC +8, and team members are expected to be available during business hours within this time zone. A full job description will be provided to shortlisted candidates.Send us your CV, portfolio, and any relevant links that shine a light on your talents. We’re excited to hear from you, and look forward to learning about you and how you could contribute to our team.  
PaperplaneCo
(Media production) Client Relations  customer success 
We are looking for an experienced Agency Account Manager (Remote)to join our nimble, passionate, and fully remote team.You will play a key role as the main liaison between the agency and our clients. As the AM, you will oversee and manage the client/agency relationships, determine client needs, and work to ensure the agency delivers quality work. You will also be responsible for growing business through increased client engagements and referrals. What your main focus will be: Building long-lasting relationships with existing and potential clientsProvide strong campaign management leadership, adeptly balance client requests with scheduled internal resource commitments Act as the main conduit for project progress between the team and the client and ensure projects remain on scheduleMonitor the marketplace and collaborate with internal teams to meet changing client demandsWhat you bring:Significant experience (7+ years) in professional client relationship management.A solid background in advertising, design or marketingExperience in managing multiple projects/ portfoliosExcellent presentation, communication, interpersonal, negotiation, and influencing skillsCome join the movement! If you’ve mastered extraordinary skills, have the drive and motivation that true autonomy brings, and know why you do what you do, we’d love to hear from you! Note that this is a fully remote position; candidates are expected to have a fully operational home office and consistent internet access. Our office works on UTC +8, and team members are expected to be available during business hours within this time zone. A full job description will be provided to shortlisted candidates.Send us your CV, portfolio, and any relevant links that shine a light on your talents. We’re excited to hear from you, and look forward to learning about you and how you could contribute to our team.  
Hot Job
remote
remote
Bilingual Chinese Customer Support
Strikingly (Internet) English (Proficient)  Customer Service  Chinese (Mandarin) 
Remote (Asia Time Zone Permitted) Negotiable
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and moredo other tasks like translation and product testingThis project requires:Great Chinese (native level) and English communication skills, both written and oralCustomer support experience in a fast-paced environmentKnowledge of Domains, SEO, and Analytics is a plus!Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)Can work during holidays and the weekendsLaptop/computer and a stable internet connection
Strikingly
(Internet) English (Proficient)  Customer Service  Chinese (Mandarin) 
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and moredo other tasks like translation and product testingThis project requires:Great Chinese (native level) and English communication skills, both written and oralCustomer support experience in a fast-paced environmentKnowledge of Domains, SEO, and Analytics is a plus!Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)Can work during holidays and the weekendsLaptop/computer and a stable internet connection
Hot Job
remote
remote
Customer Support Assistant
Wallex (Financial services)
Remote (Asia Time Zone Permitted) Negotiable
Overseas payment and cash management solutions for businesses - simplifiedWallex not only allows you to make cross-border payments at better rates and faster speeds, we also provide you with the ability to convert and hold balances in multiple currencies so that you can properly plan, manage and hedge your currency needs all from one platform.The RoleResponsibilitiesRespond and support our partners and clients' enquiries regarding their transactions in a timely mannerManage and resolve any other ad-hoc queries that may ariseIdentify and escalate issues to Manager when requiredProvide product and service information to clientsRoute relevant queries to the respective teamFollow up with partners and clients where necessaryProvide operational admin supportOther ad-hoc duties as assignedIdeal ProfileRequirementsAt least 1 year of customer service experienceMinimum GCE ‘O’ levelGood PR skillsAbility to converse in Mandarin would be advantageous for liaising with Mainland/HK counterpartsPossess good communication and interpersonal skillsProficient in Microsoft Word and Excel applicationsGood attitude and responsibilities to jobs and assignmentsGood team player who is able to work under pressure in a fast-pace environmentKnowledge and experiences in cross border payments industry would be advantageousWhat's on Offer?A role that offers a breadth of learning opportunitiesGreat work cultureOpportunities for career growth & development
Wallex
(Financial services)
Overseas payment and cash management solutions for businesses - simplifiedWallex not only allows you to make cross-border payments at better rates and faster speeds, we also provide you with the ability to convert and hold balances in multiple currencies so that you can properly plan, manage and hedge your currency needs all from one platform.The RoleResponsibilitiesRespond and support our partners and clients' enquiries regarding their transactions in a timely mannerManage and resolve any other ad-hoc queries that may ariseIdentify and escalate issues to Manager when requiredProvide product and service information to clientsRoute relevant queries to the respective teamFollow up with partners and clients where necessaryProvide operational admin supportOther ad-hoc duties as assignedIdeal ProfileRequirementsAt least 1 year of customer service experienceMinimum GCE ‘O’ levelGood PR skillsAbility to converse in Mandarin would be advantageous for liaising with Mainland/HK counterpartsPossess good communication and interpersonal skillsProficient in Microsoft Word and Excel applicationsGood attitude and responsibilities to jobs and assignmentsGood team player who is able to work under pressure in a fast-pace environmentKnowledge and experiences in cross border payments industry would be advantageousWhat's on Offer?A role that offers a breadth of learning opportunitiesGreat work cultureOpportunities for career growth & development
remote
remote
Mandarin speaking Customer Service Rep - Remote
Alphanumeric Systems IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Alphanumeric is hiring Work from Home Covid 19 Vaccine Contact Center Triage Agents to join our inbound contact centerPrimary responsibilities will be to handle inbound, calls, and chats from consumers or healthcare providers and actively listen to determine if and where the caller should be transferred. This role also includes fulfillment responsibilities for handling chats, emails, written materials, and other processes for the customer contact center. This position requires strong listening, problem-solving, communication, and customer service skills.You MUST be based in the Philippines.HighlightsYou should be flexible to attend different shiftsAll positions are Bilingual, we support several languages, You must speak and write English plus another language: MandarinBenefitsCompetitive salaryOpportunity to work for one of the biggest pharma brands in the worldMonthly Internet allowanceA work from home programEmployee recognition awardsMore than 4000 courses available on our e-learning platformHealth InsuranceResponsibilitiesField inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic mannerHigh volume contact center and calls are triaged for transfer to different teams within the company and client environmentCounsel patients on basic medical information, financial assistance, reimbursement and savings offer optionsWork with various sites/content to ensure a Consumer or HCP Provider receives prompt, complete and professional customer service.Documentation of case notes in the customer relationship management system, (SalesForce)Responsibilities will rotate among the team for fulfilment and contact center tasks Qualifications/ExperienceA passion for customer service. -Previous contact center experience is an assetStrong telephone soft -skills and passion to excel.Must thrive in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient.
Alphanumeric Systems
(IT / Development)
Alphanumeric is hiring Work from Home Covid 19 Vaccine Contact Center Triage Agents to join our inbound contact centerPrimary responsibilities will be to handle inbound, calls, and chats from consumers or healthcare providers and actively listen to determine if and where the caller should be transferred. This role also includes fulfillment responsibilities for handling chats, emails, written materials, and other processes for the customer contact center. This position requires strong listening, problem-solving, communication, and customer service skills.You MUST be based in the Philippines.HighlightsYou should be flexible to attend different shiftsAll positions are Bilingual, we support several languages, You must speak and write English plus another language: MandarinBenefitsCompetitive salaryOpportunity to work for one of the biggest pharma brands in the worldMonthly Internet allowanceA work from home programEmployee recognition awardsMore than 4000 courses available on our e-learning platformHealth InsuranceResponsibilitiesField inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic mannerHigh volume contact center and calls are triaged for transfer to different teams within the company and client environmentCounsel patients on basic medical information, financial assistance, reimbursement and savings offer optionsWork with various sites/content to ensure a Consumer or HCP Provider receives prompt, complete and professional customer service.Documentation of case notes in the customer relationship management system, (SalesForce)Responsibilities will rotate among the team for fulfilment and contact center tasks Qualifications/ExperienceA passion for customer service. -Previous contact center experience is an assetStrong telephone soft -skills and passion to excel.Must thrive in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient.
remote
remote
Customer Success Associate - Remote
iboss (Computer and network security)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionCompany Overviewiboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations in Orlando, San Diego, London, and the Philippines.At iboss, we believe that exceptional employees are the key to our success. Our teams are hands on, diverse, nimble and highly empowered to drive excellence. Come be a part of the team that will transform the way cybersecurity is delivered!Job DescriptionCustomer Success Associates play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Associates will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.An ideal candidate for this role may have knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. This is a excellent opportunity for a candidate that has recently completed their degree in Information Technology with an emphasis on networks and/or cybersecurity tracks. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threatsResponsibilitiesEnsure that customer desired outcomes are achieved through proactive cadence driven outreachManage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfiedAct as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilitiesAdvise customers about new products and feature enhancementsProvide feedback to product management, engineering, and R&D teamsWorking with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.Document interactions comprehensively for auditing and record keeping purposesHelp customers measure success by baselining current vs future stateWork with team leads and management to bubble up recurring issues or opportunities for product or process improvements.Create, provide, and present quotations to customersAcquire purchase orders from customersCreate and submit knowledgebase entries to help improve customer self-service capabilities.Create and maintain internal knowledge systems to assist other internal team membersStay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.Attend and present at trade shows and on-site trainingQualificationsThe responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.2-year college degree (4-year a plus)Previous technical support experienceOutgoing personality and comfortable speaking to customersPossess a strong work ethic and team player mentalityExcellent communication skills both verbal and writtenExperience designing and supporting multilayer IP networks; routing and switching a plusExperience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS a plusExperience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devicesExperience managing Windows Server or Red Hat Linux server environments a plusExperience managing large (>1k seat) Windows and Mac workstation deployments a plusExperience managing DNS; Microsoft or Bind a plusExperience with acquiring and analyzing packet captures a plusHighly developed sense of integrity and commitment to customer satisfactionStrong detail orientation and listening skills.Strong decision making and analytical abilitiesWilling to travel 10% of the timeBenefitsPaid Time Off (PTO)Company paid holidaysOptimistic, supportive, and FUN work environmentFantastic company eventsThe duties and responsibilities described above are essential functions of the job.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.This position is not eligible for sponsorship of work visas
iboss
(Computer and network security)
DescriptionCompany Overviewiboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations in Orlando, San Diego, London, and the Philippines.At iboss, we believe that exceptional employees are the key to our success. Our teams are hands on, diverse, nimble and highly empowered to drive excellence. Come be a part of the team that will transform the way cybersecurity is delivered!Job DescriptionCustomer Success Associates play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Associates will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.An ideal candidate for this role may have knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. This is a excellent opportunity for a candidate that has recently completed their degree in Information Technology with an emphasis on networks and/or cybersecurity tracks. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threatsResponsibilitiesEnsure that customer desired outcomes are achieved through proactive cadence driven outreachManage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfiedAct as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilitiesAdvise customers about new products and feature enhancementsProvide feedback to product management, engineering, and R&D teamsWorking with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.Document interactions comprehensively for auditing and record keeping purposesHelp customers measure success by baselining current vs future stateWork with team leads and management to bubble up recurring issues or opportunities for product or process improvements.Create, provide, and present quotations to customersAcquire purchase orders from customersCreate and submit knowledgebase entries to help improve customer self-service capabilities.Create and maintain internal knowledge systems to assist other internal team membersStay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.Attend and present at trade shows and on-site trainingQualificationsThe responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.2-year college degree (4-year a plus)Previous technical support experienceOutgoing personality and comfortable speaking to customersPossess a strong work ethic and team player mentalityExcellent communication skills both verbal and writtenExperience designing and supporting multilayer IP networks; routing and switching a plusExperience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS a plusExperience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devicesExperience managing Windows Server or Red Hat Linux server environments a plusExperience managing large (>1k seat) Windows and Mac workstation deployments a plusExperience managing DNS; Microsoft or Bind a plusExperience with acquiring and analyzing packet captures a plusHighly developed sense of integrity and commitment to customer satisfactionStrong detail orientation and listening skills.Strong decision making and analytical abilitiesWilling to travel 10% of the timeBenefitsPaid Time Off (PTO)Company paid holidaysOptimistic, supportive, and FUN work environmentFantastic company eventsThe duties and responsibilities described above are essential functions of the job.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.This position is not eligible for sponsorship of work visas
remote
remote
Customer Success Manager
Sprout Solutions (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
JOIN THE FASTEST GROWING TECH COMPANY IN THE COUNTRY!Perks:Remote Work (Laptops will be provided)Paid trainings and certificationsPaid leaves upon hireFun and innovative culture - we love getting things done while also having fun!MAIN AREA OF RESPONSIBILITY:The primary responsibility of a Customer Success Manager (CSM) under Client Shared Services is to ensure renewals from clients by facilitating different initiatives working with product, support, legal and other teams. Adoption, retention, and advocacy are key initiatives for the CSM.TASKS:Define and optimize customer journey and create standard presentation materials for lifecycle playsManage escalations from clients, and follow a method process to your managerGather feedback from other departments, including Sales, Support, Product, and others to improve the customer experienceCreate renewal, up-sell strategies with retention as focusContribute to creating one-to-many campaigns or process to efficiently manage over 100 customer relationshipsOwn key metrics for the team such as renewal rate, up-sell target, product adoption metrics, customer satisfaction survey scoreFind innovative ways to effectively communicate with multiple clients, and to ensure all customer inquiries are responded to in a timely mannerContribute to building a team delivering world-class services to our clients.Ensure all client information is up-to-date and accurate in our database software.Perform other duties as assigned by the companyQUALIFICATIONS | COMPETENCIES:At least 2 years experience in account management, preferably in the software industry.Preferably has some marketing experience as creating campaigns is frequent.Has a track record of being a high achiever and a results driven professional.Strong empathy for customers and passion for revenue and growth.Analytical and process-oriented mindset.Ability to command a group of individuals in a room quickly and be assertive in a public environment.Strong communication skills including the ability to work and effectively interact with all levels of the organization (development, sales, marketing, professional services).Ability to work in an entrepreneurial environment in a team and individually.Creative problem solverPowered by JazzHR7YDxmsqVZz
Sprout Solutions
(Computer software)
JOIN THE FASTEST GROWING TECH COMPANY IN THE COUNTRY!Perks:Remote Work (Laptops will be provided)Paid trainings and certificationsPaid leaves upon hireFun and innovative culture - we love getting things done while also having fun!MAIN AREA OF RESPONSIBILITY:The primary responsibility of a Customer Success Manager (CSM) under Client Shared Services is to ensure renewals from clients by facilitating different initiatives working with product, support, legal and other teams. Adoption, retention, and advocacy are key initiatives for the CSM.TASKS:Define and optimize customer journey and create standard presentation materials for lifecycle playsManage escalations from clients, and follow a method process to your managerGather feedback from other departments, including Sales, Support, Product, and others to improve the customer experienceCreate renewal, up-sell strategies with retention as focusContribute to creating one-to-many campaigns or process to efficiently manage over 100 customer relationshipsOwn key metrics for the team such as renewal rate, up-sell target, product adoption metrics, customer satisfaction survey scoreFind innovative ways to effectively communicate with multiple clients, and to ensure all customer inquiries are responded to in a timely mannerContribute to building a team delivering world-class services to our clients.Ensure all client information is up-to-date and accurate in our database software.Perform other duties as assigned by the companyQUALIFICATIONS | COMPETENCIES:At least 2 years experience in account management, preferably in the software industry.Preferably has some marketing experience as creating campaigns is frequent.Has a track record of being a high achiever and a results driven professional.Strong empathy for customers and passion for revenue and growth.Analytical and process-oriented mindset.Ability to command a group of individuals in a room quickly and be assertive in a public environment.Strong communication skills including the ability to work and effectively interact with all levels of the organization (development, sales, marketing, professional services).Ability to work in an entrepreneurial environment in a team and individually.Creative problem solverPowered by JazzHR7YDxmsqVZz
remote
remote
Senior Manager Customer Support, Trilogy (Remote) - $400,000/year USD
Crossover for Work IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Are you a technical customer support manager who would do things differently if given the opportunity to lead the whole department?At Trilogy, we realized long ago that our support organization shouldn’t be left in the dust while the rest of our company innovates at full speed. To that end, we are looking for hands-on customer support managers who are bursting at the seams with innovative ideas and ready to help lead an entire support organization into the future.Trilogy is betting big on customer support as the key to our scaling strategy. Our vision for support takes place in a fully remote world where customer-centricity is not a marketing trope, but rather the main reason our customers renew their contracts year after year. As a support leader at Trilogy, you will be equipped with an organization of highly technical agents to persistently increase quality standards and win over the hearts and minds of our enterprise customers at every single interaction.We’re leaving traditional customer support behind in the Stone Age to forge a new path. If you are an innovation-forward support professional whose ideas are rooted in first-hand experience, then we want you to help us lead the charge.What You Will Be DoingMaking Important Decisions: You will focus on optimizing our support service, from customer interaction playbooks to higher-level process design, and continually improve our quality standards.Conducting Deep Dives: You will dive into specific areas of support that are impediments to achieving 100% customer satisfaction.Reviewing and Implementing Improvement Proposals: You will make improvements based on a logical framework and documented evidence.What You Won’t Be DoingDelegating process improvements to lower-level managers. Our support executives are hands-on and lead by showing, rather than telling.Relying on gut feeling and managerial instinct. We are a knowledge-driven organization, and our managers make decisions based on hard evidence.Specializing in specific products. From L1 agents all the way up to the top, our organization is able to provide stellar service to every customer on every product.Senior Manager Customer Support Key ResponsibilitiesBuilding an efficient support machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide.Setting and enforcing increasingly high quality standards aimed at achieving a high NPS and >95% FCR.Basic RequirementsAt least 7 years of technical customer support experience, with at least 2 years in a hands-on customer support management role.Ability to understand code, scripts, and database queries. While you will not be writing code in this role, you will still need to pass a basic coding assessment to get hired.Ability to write clearly and concisely in English.Ability to work 100% remotely from your own home office.About TrilogyHundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!What to expect next:You will receive an email with a link to start your self-paced, online job application.Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.Important! If you do not receive an email from us:First, emails may take up to 15 minutes to send, refresh and check again.Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.Crossover Job Code: LJ-3617-ID-Jakarta-SeniorManagerC
Crossover for Work
(IT / Development)
Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Are you a technical customer support manager who would do things differently if given the opportunity to lead the whole department?At Trilogy, we realized long ago that our support organization shouldn’t be left in the dust while the rest of our company innovates at full speed. To that end, we are looking for hands-on customer support managers who are bursting at the seams with innovative ideas and ready to help lead an entire support organization into the future.Trilogy is betting big on customer support as the key to our scaling strategy. Our vision for support takes place in a fully remote world where customer-centricity is not a marketing trope, but rather the main reason our customers renew their contracts year after year. As a support leader at Trilogy, you will be equipped with an organization of highly technical agents to persistently increase quality standards and win over the hearts and minds of our enterprise customers at every single interaction.We’re leaving traditional customer support behind in the Stone Age to forge a new path. If you are an innovation-forward support professional whose ideas are rooted in first-hand experience, then we want you to help us lead the charge.What You Will Be DoingMaking Important Decisions: You will focus on optimizing our support service, from customer interaction playbooks to higher-level process design, and continually improve our quality standards.Conducting Deep Dives: You will dive into specific areas of support that are impediments to achieving 100% customer satisfaction.Reviewing and Implementing Improvement Proposals: You will make improvements based on a logical framework and documented evidence.What You Won’t Be DoingDelegating process improvements to lower-level managers. Our support executives are hands-on and lead by showing, rather than telling.Relying on gut feeling and managerial instinct. We are a knowledge-driven organization, and our managers make decisions based on hard evidence.Specializing in specific products. From L1 agents all the way up to the top, our organization is able to provide stellar service to every customer on every product.Senior Manager Customer Support Key ResponsibilitiesBuilding an efficient support machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide.Setting and enforcing increasingly high quality standards aimed at achieving a high NPS and >95% FCR.Basic RequirementsAt least 7 years of technical customer support experience, with at least 2 years in a hands-on customer support management role.Ability to understand code, scripts, and database queries. While you will not be writing code in this role, you will still need to pass a basic coding assessment to get hired.Ability to write clearly and concisely in English.Ability to work 100% remotely from your own home office.About TrilogyHundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!What to expect next:You will receive an email with a link to start your self-paced, online job application.Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.Important! If you do not receive an email from us:First, emails may take up to 15 minutes to send, refresh and check again.Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.Crossover Job Code: LJ-3617-ID-Jakarta-SeniorManagerC
remote
remote
Customer Service - Test Assigment
SGS (International trade and development)
Remote (Asia Time Zone Permitted) Negotiable
Company DescriptionSGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.Job DescriptionStudy testing manual & advise to Order Controller team or client.Communicate with client to clarify test query & follow up.Sample breakdown & assign appropriate test item(s) of sample component(s)Take sample photo.Save & name sample photoBe able to use several company softwares.Input correct & updated report due-date into systemArrange & summary account information in folder Buyer Manual in internal share driveHandle internal query on order status.Clarify unclear point of testing manual with Key Account Manager.Deliver company service to clientAble to satisfy client's need within scope of jobWilling on handling a new request/ procedure.Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client's requirement.Other duties upon requestedQualificationsUniversity or above (Chemical or Textile/ garment industry)Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)Fluently using EnglishGood at Microsoft Office (Word, Excell, Outlook, Power Point)Strong social intelligence and influencing skillAdditional InformationCarefulTrustworthySystematic thinkingSituation behavior skillActive & willing to handle new things
SGS
(International trade and development)
Company DescriptionSGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.Job DescriptionStudy testing manual & advise to Order Controller team or client.Communicate with client to clarify test query & follow up.Sample breakdown & assign appropriate test item(s) of sample component(s)Take sample photo.Save & name sample photoBe able to use several company softwares.Input correct & updated report due-date into systemArrange & summary account information in folder Buyer Manual in internal share driveHandle internal query on order status.Clarify unclear point of testing manual with Key Account Manager.Deliver company service to clientAble to satisfy client's need within scope of jobWilling on handling a new request/ procedure.Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client's requirement.Other duties upon requestedQualificationsUniversity or above (Chemical or Textile/ garment industry)Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)Fluently using EnglishGood at Microsoft Office (Word, Excell, Outlook, Power Point)Strong social intelligence and influencing skillAdditional InformationCarefulTrustworthySystematic thinkingSituation behavior skillActive & willing to handle new things
remote
remote
Services Delivery Manager - Remote
Red Hat (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Job SummaryThe Red Hat Global Professional Services team is looking for a Services Delivery Manager to join us in Kuala Lumpur, Malaysia. In this role, you will guide and run our consulting services business which includes both technical consulting and project management services in Malaysia. You'll help us evolve and grow our Services team to engage across IT environments and offer more strategic services together with our technology solutions. You'll ensure sales alignment and integration, you'll promote the services business model, offerings, go-to-market, and operations, and you'll provide leadership and organization management. You'll work closely with the Red Hat Sales team in Malaysia to promote sales and business development for Services teams across the region. As a Services Delivery Manager, you will guide your team in preparing or reviewing project proposals, including business and technical requirements, deliverable schedules, delivery times, and deal closing. Successful applicants must reside in a country where Red Hat is registered to do business.Primary Job ResponsibilitiesManage financial performance, including tracking and reporting in regards to booking and margin, revenue, and sales forecasting from both partner and contractor relationships and internal delivery channelsAbility to transform and enable services teams and partners to move from a single-solution focus to a multi-offering and solutions-oriented approachOversee and implement systems, policies, and processes to ensure standardization, optimization, and legal and fiduciary compliancePlan, guide, and manage the deployment of new consulting engagements and marketing initiativesWork with sales managers and sales account managers to promote the services in large and complex enterprise accounts in the PhilippinesWatch services sales and be responsible for the overall quality of the servicesEmbrace and implement global strategies and offeringsScale the business to meet our 3 and 5 year strategiesAdvocate value-selling and solutions-selling approachesRequired Skills15+ years of experience working in the IT professional services industry4+ years of experience with people management and consulting practice managementConsistent record of growing a successful consulting businessProven customer-facing and consultative skillsTechnical background working as an IT professional to earn credibility with the Consulting teamBusiness development and go-to-market experienceSales leadership and services management experienceAbility to deal with ambiguity in a fast-moving business environmentExcellent collaboration, communication, and inspirational skillsSolid written and verbal communication skills in EnglishAbout Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat
(Information technology and services)
Job SummaryThe Red Hat Global Professional Services team is looking for a Services Delivery Manager to join us in Kuala Lumpur, Malaysia. In this role, you will guide and run our consulting services business which includes both technical consulting and project management services in Malaysia. You'll help us evolve and grow our Services team to engage across IT environments and offer more strategic services together with our technology solutions. You'll ensure sales alignment and integration, you'll promote the services business model, offerings, go-to-market, and operations, and you'll provide leadership and organization management. You'll work closely with the Red Hat Sales team in Malaysia to promote sales and business development for Services teams across the region. As a Services Delivery Manager, you will guide your team in preparing or reviewing project proposals, including business and technical requirements, deliverable schedules, delivery times, and deal closing. Successful applicants must reside in a country where Red Hat is registered to do business.Primary Job ResponsibilitiesManage financial performance, including tracking and reporting in regards to booking and margin, revenue, and sales forecasting from both partner and contractor relationships and internal delivery channelsAbility to transform and enable services teams and partners to move from a single-solution focus to a multi-offering and solutions-oriented approachOversee and implement systems, policies, and processes to ensure standardization, optimization, and legal and fiduciary compliancePlan, guide, and manage the deployment of new consulting engagements and marketing initiativesWork with sales managers and sales account managers to promote the services in large and complex enterprise accounts in the PhilippinesWatch services sales and be responsible for the overall quality of the servicesEmbrace and implement global strategies and offeringsScale the business to meet our 3 and 5 year strategiesAdvocate value-selling and solutions-selling approachesRequired Skills15+ years of experience working in the IT professional services industry4+ years of experience with people management and consulting practice managementConsistent record of growing a successful consulting businessProven customer-facing and consultative skillsTechnical background working as an IT professional to earn credibility with the Consulting teamBusiness development and go-to-market experienceSales leadership and services management experienceAbility to deal with ambiguity in a fast-moving business environmentExcellent collaboration, communication, and inspirational skillsSolid written and verbal communication skills in EnglishAbout Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Customer Service Specialist (English)
binance IT / Development
Yangon Negotiable
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Chinese and English, that's why we are looking for candidates with proficiency in both languages.ResponsibilitiesHandle back office tickets, and provide 7*24h online enquiries and email replies services to customers.Handle customer enquiries, advices and suggestions via email or online tools.Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.Handle customer complaints, any special cases or ad hoc tasks. RequirementsCollege degree or above.Proficient in English. Chinese proficiency would be of a great advantage, for efficient collaboration with various stakeholders in the companyMinimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.Ability to work under pressure, strong communication skills and exceed beyond expectation.Passionate for customer service industry and can accept to work under different work shifts, including night shift.Positive about the crypto industry.OptionalEnglish language proficiency certificate will be of a huge advantage.Personal or professional experience with cryptocurrency.ConditionsDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
binance
(IT / Development)
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Chinese and English, that's why we are looking for candidates with proficiency in both languages.ResponsibilitiesHandle back office tickets, and provide 7*24h online enquiries and email replies services to customers.Handle customer enquiries, advices and suggestions via email or online tools.Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.Handle customer complaints, any special cases or ad hoc tasks. RequirementsCollege degree or above.Proficient in English. Chinese proficiency would be of a great advantage, for efficient collaboration with various stakeholders in the companyMinimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.Ability to work under pressure, strong communication skills and exceed beyond expectation.Passionate for customer service industry and can accept to work under different work shifts, including night shift.Positive about the crypto industry.OptionalEnglish language proficiency certificate will be of a huge advantage.Personal or professional experience with cryptocurrency.ConditionsDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
remote
remote
Remote Customer Service Officer
PRISM+ (Consumer electronics)
Remote (Asia Time Zone Permitted) Negotiable
We are looking for a remote Customer Service Officer based in Malaysia with the following attributes:Responsibilities:Respond to emails, live chats, moderate social media comments, and make phone calls.Assist customers in troubleshooting hardware and software issues (related to gaming).Report to CS managers and liaise with teams from Singapore and the Philippines for daily operations, delivery schedules, etc.Qualifications:College Degree HolderStrong writing and speaking skills in both Mandarin and English.Accepting candidates who are based in or willing to relocate to Klang Valley (Kuala Lumpur, Selangor and Putrajaya)Preferably with Experience in the following fields:ZendeskGaming Hardware (mainly monitors) and smart TV'sBackground in the customer service industrySince the position is a work from home set-up make sure that you have the following:A stable internet connection.Laptop or personal computer.Headset or earphones.Why join us?PRISM+ is a great place to push your career to the next level.At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do. PRISM+ work culture is built on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do. Exceptional learning and professional development opportunities.Our people are our brand, PRISM+ is where friendly, intelligent, and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.
PRISM+
(Consumer electronics)
We are looking for a remote Customer Service Officer based in Malaysia with the following attributes:Responsibilities:Respond to emails, live chats, moderate social media comments, and make phone calls.Assist customers in troubleshooting hardware and software issues (related to gaming).Report to CS managers and liaise with teams from Singapore and the Philippines for daily operations, delivery schedules, etc.Qualifications:College Degree HolderStrong writing and speaking skills in both Mandarin and English.Accepting candidates who are based in or willing to relocate to Klang Valley (Kuala Lumpur, Selangor and Putrajaya)Preferably with Experience in the following fields:ZendeskGaming Hardware (mainly monitors) and smart TV'sBackground in the customer service industrySince the position is a work from home set-up make sure that you have the following:A stable internet connection.Laptop or personal computer.Headset or earphones.Why join us?PRISM+ is a great place to push your career to the next level.At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do. PRISM+ work culture is built on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do. Exceptional learning and professional development opportunities.Our people are our brand, PRISM+ is where friendly, intelligent, and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.
Customer Service Specialist (Korean)
binance IT / Development
Yangon Negotiable
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Korean and English, that's why we are looking for candidates with proficiency in both languages.ResponsibilitiesHandle back office tickets, and provide 7*24h online enquiries and email replies services to customers.Handle customer enquiries, advices and suggestions via email or online tools.Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.Handle customer complaints, any special cases or ad hoc tasks. RequirementsCollege degree or above.Proficient in English and Korean with clear and logical communication in the language.Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.Ability to work under pressure, strong communication skills and exceed beyond expectation.Passionate for customer service industry and can accept to work under different work shifts, including night shift.Positive about the crypto industry.OptionalEnglish or Korean language proficiency certificate will be of a huge advantage.Proficiency in other popular languages (Chinese, etc).Personal or professional experience with cryptocurrency.ConditionsDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
binance
(IT / Development)
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Korean and English, that's why we are looking for candidates with proficiency in both languages.ResponsibilitiesHandle back office tickets, and provide 7*24h online enquiries and email replies services to customers.Handle customer enquiries, advices and suggestions via email or online tools.Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.Handle customer complaints, any special cases or ad hoc tasks. RequirementsCollege degree or above.Proficient in English and Korean with clear and logical communication in the language.Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.Ability to work under pressure, strong communication skills and exceed beyond expectation.Passionate for customer service industry and can accept to work under different work shifts, including night shift.Positive about the crypto industry.OptionalEnglish or Korean language proficiency certificate will be of a huge advantage.Proficiency in other popular languages (Chinese, etc).Personal or professional experience with cryptocurrency.ConditionsDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
remote
remote
Customer Service Analyst [Remote Position]
Benchmark Digital Partners LLC (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Customer Service Analyst – Benchmark Digital Partners (remote work)Innovate with Benchmark Digital as a Customer Service AnalystAre you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed the expectations of our customers.We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.Benchmark Digital BenefitsWe offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off etc. We also pride ourselves on our friendly, diverse, and welcoming work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challengeAbout Benchmark Digital Partners…Benchmark Digital Partners LLC develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESG TM | Powered by Gensuite ® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized, and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESG TM | Gensuite ® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.Benchmark Digital SubscribersWorldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool & other 100+ subscribersResponsibilitiesProvide Application and Functional support to the Benchmark CustomersDrive deployment of Benchmark platform for new customers & newer applications for existing customersParticipate in the User Acceptance Testing for various updates in Benchmark applicationsCommunicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to the customerDevelop an understanding of Benchmark's SaaS offering and domain-centric functions supported by the platformBe able to drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeedMaintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagementMaintain good relationship with fleet customers and explore new opportunitiesPromote the company’s products/services addressing or predicting clients’ objectivesFollow- up on new business opportunities and coordinate meetingsQualification And Required SkillsBachelor’s degree in information systems/computer science and computer-related training3-5 years of experience working in SaaS position, preferredExceptional listening, communication & presentation skills, highly organized, collaborative, and detail-orientedExperience building and maintaining relationships, while working to mitigate churn and drive engagement and renewalsGood To Have SkillsProficiency in English languageResults-driven mentality, with a bias for speed, action, and continuous improvementStrong analytical skills, with the ability to translate data/information into an actionable planStrong PowerPoint skills and experience with Excel preferredComfort in a dynamic environment where we all wear many hats
Benchmark Digital Partners LLC
(Information technology and services)
Customer Service Analyst – Benchmark Digital Partners (remote work)Innovate with Benchmark Digital as a Customer Service AnalystAre you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed the expectations of our customers.We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.Benchmark Digital BenefitsWe offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off etc. We also pride ourselves on our friendly, diverse, and welcoming work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challengeAbout Benchmark Digital Partners…Benchmark Digital Partners LLC develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESG TM | Powered by Gensuite ® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized, and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESG TM | Gensuite ® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.Benchmark Digital SubscribersWorldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool & other 100+ subscribersResponsibilitiesProvide Application and Functional support to the Benchmark CustomersDrive deployment of Benchmark platform for new customers & newer applications for existing customersParticipate in the User Acceptance Testing for various updates in Benchmark applicationsCommunicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to the customerDevelop an understanding of Benchmark's SaaS offering and domain-centric functions supported by the platformBe able to drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeedMaintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagementMaintain good relationship with fleet customers and explore new opportunitiesPromote the company’s products/services addressing or predicting clients’ objectivesFollow- up on new business opportunities and coordinate meetingsQualification And Required SkillsBachelor’s degree in information systems/computer science and computer-related training3-5 years of experience working in SaaS position, preferredExceptional listening, communication & presentation skills, highly organized, collaborative, and detail-orientedExperience building and maintaining relationships, while working to mitigate churn and drive engagement and renewalsGood To Have SkillsProficiency in English languageResults-driven mentality, with a bias for speed, action, and continuous improvementStrong analytical skills, with the ability to translate data/information into an actionable planStrong PowerPoint skills and experience with Excel preferredComfort in a dynamic environment where we all wear many hats
remote
remote
Remote Customer Service
Empire Flippers — Buy, Sell & Invest In Online Businesses (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD
Empire Flippers — Buy, Sell & Invest In Online Businesses
(Information technology and services)
What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD
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