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remote
remote
Customer Success Manager
Pixalate IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About The CompanyPixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic (“IVT”) detection solutions across desktop, mobile web, mobile in-app, and OTT/CTV for better detection, diagnosis, and elimination of ad fraud.Position OverviewWe are looking for a dynamic, data-driven and charismatic candidates to fill Customer Success roles in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. This role is temporarily remote and might continue to remain so in the future.What will you do?Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishersMaintain awareness of client needs and opportunities for expansionUnderstand competitive landscape, new industry developments and standardsDrive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime valueEnsure Pixalate product adoption, client satisfaction and account healthWhat do you need to know?Fluency in Mandarin writing and speaking is requiredProgrammatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teamsAd servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystemDifferences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)Invalid traffic (IVT) and viewability in the context of digital advertisingWhat skills, education and experience should you possess?BA/BS degree in technical, business or other related field (or equivalent experience)4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendorsExcellent time management and organizational skillsAbility to maintain poise under stress, especially when resolving time-sensitive issuesUnderstanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus buildingData-driven, analytical and process-orientedExcellent written and verbal communication / presentation skillsSelf-starter capable of thriving in a startup environmentDemonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environmentProficiency with spoken and written English, second language a plusWhat will you oversee?Client onboardingProduct and platform trainingCustomer SupportBusiness Reviews and ReportingSubscription Renewals / Cross-sells / Up-sellsAccount health assessmentsWould you like working at Pixalate?Everyone’s a data addict and an analytical thinkerTitles don’t mean much; you attain respect by producing resultsWe appreciate small, highly-productive teamsSlack is a way of life; short emails are encouragedWe hold a fearless attitude in high esteemWe worship bold ideasChess players do wellWe revere collaboration, collaboration, collaboration!What perks do we have to offer?We focus on doing things differently and challenge each other to be the best we can be.Joining an experienced leadership team and joining the founding team of the companyCasual work environmentFlexible hours (yes, we mean it - you will never have to sit in traffic anymore!)Fun annual team eventsBeing part of a high performing team that wants to win and have fun doing itExtremely competitive compensationOpportunity for advancement (Pixalate will be what you make it)What does the media say about us?Pixalate expands its MRC Accreditations:Pixalate launches Video Seller Trust Index:Pixalate discovers a sophisticated mobile app fraud:For the most current news stories about Pixalate:Powered by JazzHRSJ1AFt9CHo
Pixalate
(IT / Development)
About The CompanyPixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic (“IVT”) detection solutions across desktop, mobile web, mobile in-app, and OTT/CTV for better detection, diagnosis, and elimination of ad fraud.Position OverviewWe are looking for a dynamic, data-driven and charismatic candidates to fill Customer Success roles in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. This role is temporarily remote and might continue to remain so in the future.What will you do?Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishersMaintain awareness of client needs and opportunities for expansionUnderstand competitive landscape, new industry developments and standardsDrive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime valueEnsure Pixalate product adoption, client satisfaction and account healthWhat do you need to know?Fluency in Mandarin writing and speaking is requiredProgrammatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teamsAd servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystemDifferences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)Invalid traffic (IVT) and viewability in the context of digital advertisingWhat skills, education and experience should you possess?BA/BS degree in technical, business or other related field (or equivalent experience)4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendorsExcellent time management and organizational skillsAbility to maintain poise under stress, especially when resolving time-sensitive issuesUnderstanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus buildingData-driven, analytical and process-orientedExcellent written and verbal communication / presentation skillsSelf-starter capable of thriving in a startup environmentDemonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environmentProficiency with spoken and written English, second language a plusWhat will you oversee?Client onboardingProduct and platform trainingCustomer SupportBusiness Reviews and ReportingSubscription Renewals / Cross-sells / Up-sellsAccount health assessmentsWould you like working at Pixalate?Everyone’s a data addict and an analytical thinkerTitles don’t mean much; you attain respect by producing resultsWe appreciate small, highly-productive teamsSlack is a way of life; short emails are encouragedWe hold a fearless attitude in high esteemWe worship bold ideasChess players do wellWe revere collaboration, collaboration, collaboration!What perks do we have to offer?We focus on doing things differently and challenge each other to be the best we can be.Joining an experienced leadership team and joining the founding team of the companyCasual work environmentFlexible hours (yes, we mean it - you will never have to sit in traffic anymore!)Fun annual team eventsBeing part of a high performing team that wants to win and have fun doing itExtremely competitive compensationOpportunity for advancement (Pixalate will be what you make it)What does the media say about us?Pixalate expands its MRC Accreditations:Pixalate launches Video Seller Trust Index:Pixalate discovers a sophisticated mobile app fraud:For the most current news stories about Pixalate:Powered by JazzHRSJ1AFt9CHo
remote
remote
Customer Service Supervisor (Remote Working)
Rakuten Asia Pte Ltd IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Rakuten Travel Xchange is a hotel distribution service providing travel retailers around the world with easy access to hotel rates and inventories through a single source. Travel businesses will be able to manage their entire hotel inventory needs from a single API connection, via a tailored web portal or template solutions, or its Travel Agent Portal, without spending valuable resources on integrating multiple supply partners.We are looking for a hands-on leader in the customer service department to lead the team in providing impeccable CS service. Someone who will walk the talk and be accountable for the service level of the team.Location: Remote working arrangementKey ResponsibilitiesLead a team of Customer Service agents to provide impeccable customer service experience to our clients and partnersImproving the service standard of our Agents. Train, motivate and manage the existing teamResolve customer issues to ensure that our CS team meet with the Service Level AgreementMonitor and report on all CS KPIsProvide standard Call-center support and client operations support.Work with internal departments to ensure operations are running smoothlyPoint of Client escalationMinimum QualificationsMinimum 5 years of experience in a Call Center environment support role with 2 years in a team lead or supervisor role.Prior experience managing a team and providing training is essentialAbility to work independently with little supervisionMust be able to commit to a 5-day work week and rotating shiftsRakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief, or age.
Rakuten Asia Pte Ltd
(IT / Development)
Rakuten Travel Xchange is a hotel distribution service providing travel retailers around the world with easy access to hotel rates and inventories through a single source. Travel businesses will be able to manage their entire hotel inventory needs from a single API connection, via a tailored web portal or template solutions, or its Travel Agent Portal, without spending valuable resources on integrating multiple supply partners.We are looking for a hands-on leader in the customer service department to lead the team in providing impeccable CS service. Someone who will walk the talk and be accountable for the service level of the team.Location: Remote working arrangementKey ResponsibilitiesLead a team of Customer Service agents to provide impeccable customer service experience to our clients and partnersImproving the service standard of our Agents. Train, motivate and manage the existing teamResolve customer issues to ensure that our CS team meet with the Service Level AgreementMonitor and report on all CS KPIsProvide standard Call-center support and client operations support.Work with internal departments to ensure operations are running smoothlyPoint of Client escalationMinimum QualificationsMinimum 5 years of experience in a Call Center environment support role with 2 years in a team lead or supervisor role.Prior experience managing a team and providing training is essentialAbility to work independently with little supervisionMust be able to commit to a 5-day work week and rotating shiftsRakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief, or age.
remote
remote
Homes Customer Support Agent
Hopper IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Customer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with Hopper should earn our travellers' trust and loyalty.Homes is one of the newest verticals at Hopper — as such, our service agents on this team must be flexible and willing to adjust with the evolving structure of the vertical. Service agents for Homes must be a scrappy, empathetic, persistent, hands-on “doer” who will not only bring the highest level of service and problem solving to our customers, but also play a part in the innovation and growth of our CS team. Joining the homes will empower you to quickly grow within the organization, with fast tracks to promotions for those who show the ability to build a better way to help our customers, and help fellow team members do the same.RequirementsA minimum of 2 years in a user-facing or back of house hospitality industry role, experience with VIP customers is an assetExceptional written communication skills in English; proficiency in Spanish is a strong assetExcellent computer skills, a willingness and an eagerness to excel at technical systemsPossess high level of understanding, patience and empathy. Able to navigate difficult customer conversations with professionalismHave previous remote work experience and appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up locationBe prepared to work full-time hours on a schedule that includes evenings, weekends and holidaysAre committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new thingsPreferred QualificationsExperience building training resources and coaching peers the new and sometimes challenging scenariosPrevious work experience within the hotels and/or vacation rental industryResponsibilitiesAssist customers via email, chat and voice to ensure they have the best possible experience. No set scripts, human conversation only.Learning and teaching: we are an adventuresome bunch with a new product, so expect that many things will change, and you will be able to learn with us, and help mentor new agentsWork out of multiple reservation systems and a variety of internal tools and systems to assist guests with Hopper hotel bookingsHelp users navigate the Hopper app, troubleshoot bugs and provide guidance on new featuresConstantly prioritize and re-prioritize a high volume of incoming travel requests for homes bookingsProvide an exceptional level of customer support to all users who reach outMore About HopperToday, Hopper is best known as a travel app. We're going to do about $1B in sales this year and weathered the COVID storm better than anyone expected. We just raised $170M from Goldman Sachs and Capital One, and inked a deal to be the exclusive travel provider for Capital One Travel.We owe our success, in large part, to a proprietary suite of data-driven and risk-based financial services that we have developed that complement a customer's trip-purchasing experience. One example is Price Freeze, where our customers are able to purchase a financial option in the app to lock in any price that they see, on any item, for as short as 1 hour or as long as 21 days with Hopper taking the risk on the other side of the trade.Now we're laying the groundwork for continued expansion in 2021 by adding great people to our team who can help us compete with the travel giants.
Hopper
(IT / Development)
Customer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with Hopper should earn our travellers' trust and loyalty.Homes is one of the newest verticals at Hopper — as such, our service agents on this team must be flexible and willing to adjust with the evolving structure of the vertical. Service agents for Homes must be a scrappy, empathetic, persistent, hands-on “doer” who will not only bring the highest level of service and problem solving to our customers, but also play a part in the innovation and growth of our CS team. Joining the homes will empower you to quickly grow within the organization, with fast tracks to promotions for those who show the ability to build a better way to help our customers, and help fellow team members do the same.RequirementsA minimum of 2 years in a user-facing or back of house hospitality industry role, experience with VIP customers is an assetExceptional written communication skills in English; proficiency in Spanish is a strong assetExcellent computer skills, a willingness and an eagerness to excel at technical systemsPossess high level of understanding, patience and empathy. Able to navigate difficult customer conversations with professionalismHave previous remote work experience and appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up locationBe prepared to work full-time hours on a schedule that includes evenings, weekends and holidaysAre committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new thingsPreferred QualificationsExperience building training resources and coaching peers the new and sometimes challenging scenariosPrevious work experience within the hotels and/or vacation rental industryResponsibilitiesAssist customers via email, chat and voice to ensure they have the best possible experience. No set scripts, human conversation only.Learning and teaching: we are an adventuresome bunch with a new product, so expect that many things will change, and you will be able to learn with us, and help mentor new agentsWork out of multiple reservation systems and a variety of internal tools and systems to assist guests with Hopper hotel bookingsHelp users navigate the Hopper app, troubleshoot bugs and provide guidance on new featuresConstantly prioritize and re-prioritize a high volume of incoming travel requests for homes bookingsProvide an exceptional level of customer support to all users who reach outMore About HopperToday, Hopper is best known as a travel app. We're going to do about $1B in sales this year and weathered the COVID storm better than anyone expected. We just raised $170M from Goldman Sachs and Capital One, and inked a deal to be the exclusive travel provider for Capital One Travel.We owe our success, in large part, to a proprietary suite of data-driven and risk-based financial services that we have developed that complement a customer's trip-purchasing experience. One example is Price Freeze, where our customers are able to purchase a financial option in the app to lock in any price that they see, on any item, for as short as 1 hour or as long as 21 days with Hopper taking the risk on the other side of the trade.Now we're laying the groundwork for continued expansion in 2021 by adding great people to our team who can help us compete with the travel giants.
remote
remote
Customer Service Representative (100% Remote / Work From Home)
Bold Business IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking to hire hardworking Telco professionals to join our team immediately.You’ll be providing excellent customer service by talking with clients and help answer their questions and solve problems, often on a wide array of topics, and are a crucial part of ensuring overall customer satisfaction.You will play an essential role when it comes to identifying what clients want while providing excellent, professional customer service, including diffusing unhappy clients when needed.To be successful in this role, you must have the ability to manage time well; use software, scripts, and tools; and maintain lasting relationships with other call center members, as well as external clients. Key Responsibilities Field and provide communication in EnglishProvide Inbound support by responding to customer queries for appointment status Call, system look-up for techs estimated time of arrival, and validation of tech assignmentsDo outbound calls to Dispatch team for escalations and expedited requestsEngage in chat support for internal discussions, escalations, and expedited requestsRecords names, addresses, inquiries, and dispatch informationMaintain records related to the dispatch and what transpired on the callDemonstrate mastery of customer service call script within a specified timeframe Why We Think This Job Is Great It’s a remote full-time, 100% remote position where you’ll work from home with tech provided by the companyYou’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to youCompetitive salary, benefits, and PTOQualifications Excellent English skills, verbal and writtenCommunicates clearly and articulatelyAttention to detail and accuracyAt least 2 years in collegeAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 8 gig RAM)Internet speed no lower than 10 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data)A designated work areaNoise-canceling headsetAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(IT / Development)
We are looking to hire hardworking Telco professionals to join our team immediately.You’ll be providing excellent customer service by talking with clients and help answer their questions and solve problems, often on a wide array of topics, and are a crucial part of ensuring overall customer satisfaction.You will play an essential role when it comes to identifying what clients want while providing excellent, professional customer service, including diffusing unhappy clients when needed.To be successful in this role, you must have the ability to manage time well; use software, scripts, and tools; and maintain lasting relationships with other call center members, as well as external clients. Key Responsibilities Field and provide communication in EnglishProvide Inbound support by responding to customer queries for appointment status Call, system look-up for techs estimated time of arrival, and validation of tech assignmentsDo outbound calls to Dispatch team for escalations and expedited requestsEngage in chat support for internal discussions, escalations, and expedited requestsRecords names, addresses, inquiries, and dispatch informationMaintain records related to the dispatch and what transpired on the callDemonstrate mastery of customer service call script within a specified timeframe Why We Think This Job Is Great It’s a remote full-time, 100% remote position where you’ll work from home with tech provided by the companyYou’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to youCompetitive salary, benefits, and PTOQualifications Excellent English skills, verbal and writtenCommunicates clearly and articulatelyAttention to detail and accuracyAt least 2 years in collegeAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 8 gig RAM)Internet speed no lower than 10 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data)A designated work areaNoise-canceling headsetAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
remote
remote
Customer Success Executive
Evie.ai (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Job Description/ResponsibilitiesMaintain a deep understanding of our products and industry knowledge to develop and build strong relationships with new and existing Enterprise customersCoordinate onboarding schedule of new customersConduct product training sessions for new and existing enterprise usersPrepare weekly/monthly reportsPrepare and manage regular (weekly/monthly) customer review sessions to maintain enterprise account health  Monitor user engagement levels, identify product gaps, and work with the product team for product improvementAttends to and follows-up with customers issues and helpdesk tasks in a timely mannerPlan, perform, and document testing of new product features Responds to new sales leads and coordinates sales callsOther ad hoc projectsBasic Qualifications/Skills1-2 years experience in customer success/account management in a Saas environmentStrong communication skills (verbal, written and presentation)Able to work fast and independently while being a good team playerProactive and strategic in managing potential problemsHighly organised with an eye for detailAble to multitask and meet tight deadlines Reasonably tech-savvy (fluent with Microsoft Office, working on presentations and reports)
Evie.ai
(Computer software)
Job Description/ResponsibilitiesMaintain a deep understanding of our products and industry knowledge to develop and build strong relationships with new and existing Enterprise customersCoordinate onboarding schedule of new customersConduct product training sessions for new and existing enterprise usersPrepare weekly/monthly reportsPrepare and manage regular (weekly/monthly) customer review sessions to maintain enterprise account health  Monitor user engagement levels, identify product gaps, and work with the product team for product improvementAttends to and follows-up with customers issues and helpdesk tasks in a timely mannerPlan, perform, and document testing of new product features Responds to new sales leads and coordinates sales callsOther ad hoc projectsBasic Qualifications/Skills1-2 years experience in customer success/account management in a Saas environmentStrong communication skills (verbal, written and presentation)Able to work fast and independently while being a good team playerProactive and strategic in managing potential problemsHighly organised with an eye for detailAble to multitask and meet tight deadlines Reasonably tech-savvy (fluent with Microsoft Office, working on presentations and reports)
remote
remote
Mandarin speaking Customer Service Rep - Remote
Alphanumeric Systems IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Alphanumeric is hiring Work from Home Covid 19 Vaccine Contact Center Triage Agents to join our inbound contact centerPrimary responsibilities will be to handle inbound, calls, and chats from consumers or healthcare providers and actively listen to determine if and where the caller should be transferred. This role also includes fulfillment responsibilities for handling chats, emails, written materials, and other processes for the customer contact center. This position requires strong listening, problem-solving, communication, and customer service skills.You MUST be based in the Philippines.HighlightsYou should be flexible to attend different shiftsAll positions are Bilingual, we support several languages, You must speak and write English plus another language: MandarinBenefitsCompetitive salaryOpportunity to work for one of the biggest pharma brands in the worldMonthly Internet allowanceA work from home programEmployee recognition awardsMore than 4000 courses available on our e-learning platformHealth InsuranceResponsibilitiesField inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic mannerHigh volume contact center and calls are triaged for transfer to different teams within the company and client environmentCounsel patients on basic medical information, financial assistance, reimbursement and savings offer optionsWork with various sites/content to ensure a Consumer or HCP Provider receives prompt, complete and professional customer service.Documentation of case notes in the customer relationship management system, (SalesForce)Responsibilities will rotate among the team for fulfilment and contact center tasks Qualifications/ExperienceA passion for customer service. -Previous contact center experience is an assetStrong telephone soft -skills and passion to excel.Must thrive in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient.
Alphanumeric Systems
(IT / Development)
Alphanumeric is hiring Work from Home Covid 19 Vaccine Contact Center Triage Agents to join our inbound contact centerPrimary responsibilities will be to handle inbound, calls, and chats from consumers or healthcare providers and actively listen to determine if and where the caller should be transferred. This role also includes fulfillment responsibilities for handling chats, emails, written materials, and other processes for the customer contact center. This position requires strong listening, problem-solving, communication, and customer service skills.You MUST be based in the Philippines.HighlightsYou should be flexible to attend different shiftsAll positions are Bilingual, we support several languages, You must speak and write English plus another language: MandarinBenefitsCompetitive salaryOpportunity to work for one of the biggest pharma brands in the worldMonthly Internet allowanceA work from home programEmployee recognition awardsMore than 4000 courses available on our e-learning platformHealth InsuranceResponsibilitiesField inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic mannerHigh volume contact center and calls are triaged for transfer to different teams within the company and client environmentCounsel patients on basic medical information, financial assistance, reimbursement and savings offer optionsWork with various sites/content to ensure a Consumer or HCP Provider receives prompt, complete and professional customer service.Documentation of case notes in the customer relationship management system, (SalesForce)Responsibilities will rotate among the team for fulfilment and contact center tasks Qualifications/ExperienceA passion for customer service. -Previous contact center experience is an assetStrong telephone soft -skills and passion to excel.Must thrive in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient.
remote
remote
Customer Success Associate - Remote
iboss (Computer and network security)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionCompany Overviewiboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations in Orlando, San Diego, London, and the Philippines.At iboss, we believe that exceptional employees are the key to our success. Our teams are hands on, diverse, nimble and highly empowered to drive excellence. Come be a part of the team that will transform the way cybersecurity is delivered!Job DescriptionCustomer Success Associates play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Associates will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.An ideal candidate for this role may have knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. This is a excellent opportunity for a candidate that has recently completed their degree in Information Technology with an emphasis on networks and/or cybersecurity tracks. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threatsResponsibilitiesEnsure that customer desired outcomes are achieved through proactive cadence driven outreachManage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfiedAct as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilitiesAdvise customers about new products and feature enhancementsProvide feedback to product management, engineering, and R&D teamsWorking with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.Document interactions comprehensively for auditing and record keeping purposesHelp customers measure success by baselining current vs future stateWork with team leads and management to bubble up recurring issues or opportunities for product or process improvements.Create, provide, and present quotations to customersAcquire purchase orders from customersCreate and submit knowledgebase entries to help improve customer self-service capabilities.Create and maintain internal knowledge systems to assist other internal team membersStay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.Attend and present at trade shows and on-site trainingQualificationsThe responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.2-year college degree (4-year a plus)Previous technical support experienceOutgoing personality and comfortable speaking to customersPossess a strong work ethic and team player mentalityExcellent communication skills both verbal and writtenExperience designing and supporting multilayer IP networks; routing and switching a plusExperience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS a plusExperience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devicesExperience managing Windows Server or Red Hat Linux server environments a plusExperience managing large (>1k seat) Windows and Mac workstation deployments a plusExperience managing DNS; Microsoft or Bind a plusExperience with acquiring and analyzing packet captures a plusHighly developed sense of integrity and commitment to customer satisfactionStrong detail orientation and listening skills.Strong decision making and analytical abilitiesWilling to travel 10% of the timeBenefitsPaid Time Off (PTO)Company paid holidaysOptimistic, supportive, and FUN work environmentFantastic company eventsThe duties and responsibilities described above are essential functions of the job.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.This position is not eligible for sponsorship of work visas
iboss
(Computer and network security)
DescriptionCompany Overviewiboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations in Orlando, San Diego, London, and the Philippines.At iboss, we believe that exceptional employees are the key to our success. Our teams are hands on, diverse, nimble and highly empowered to drive excellence. Come be a part of the team that will transform the way cybersecurity is delivered!Job DescriptionCustomer Success Associates play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Associates will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.An ideal candidate for this role may have knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. This is a excellent opportunity for a candidate that has recently completed their degree in Information Technology with an emphasis on networks and/or cybersecurity tracks. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threatsResponsibilitiesEnsure that customer desired outcomes are achieved through proactive cadence driven outreachManage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfiedAct as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilitiesAdvise customers about new products and feature enhancementsProvide feedback to product management, engineering, and R&D teamsWorking with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.Document interactions comprehensively for auditing and record keeping purposesHelp customers measure success by baselining current vs future stateWork with team leads and management to bubble up recurring issues or opportunities for product or process improvements.Create, provide, and present quotations to customersAcquire purchase orders from customersCreate and submit knowledgebase entries to help improve customer self-service capabilities.Create and maintain internal knowledge systems to assist other internal team membersStay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.Attend and present at trade shows and on-site trainingQualificationsThe responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.2-year college degree (4-year a plus)Previous technical support experienceOutgoing personality and comfortable speaking to customersPossess a strong work ethic and team player mentalityExcellent communication skills both verbal and writtenExperience designing and supporting multilayer IP networks; routing and switching a plusExperience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS a plusExperience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devicesExperience managing Windows Server or Red Hat Linux server environments a plusExperience managing large (>1k seat) Windows and Mac workstation deployments a plusExperience managing DNS; Microsoft or Bind a plusExperience with acquiring and analyzing packet captures a plusHighly developed sense of integrity and commitment to customer satisfactionStrong detail orientation and listening skills.Strong decision making and analytical abilitiesWilling to travel 10% of the timeBenefitsPaid Time Off (PTO)Company paid holidaysOptimistic, supportive, and FUN work environmentFantastic company eventsThe duties and responsibilities described above are essential functions of the job.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.This position is not eligible for sponsorship of work visas
remote
remote
Customer Service - Test Assigment
SGS (International trade and development)
Remote (Asia Time Zone Permitted) Negotiable
Company DescriptionSGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.Job DescriptionStudy testing manual & advise to Order Controller team or client.Communicate with client to clarify test query & follow up.Sample breakdown & assign appropriate test item(s) of sample component(s)Take sample photo.Save & name sample photoBe able to use several company softwares.Input correct & updated report due-date into systemArrange & summary account information in folder Buyer Manual in internal share driveHandle internal query on order status.Clarify unclear point of testing manual with Key Account Manager.Deliver company service to clientAble to satisfy client's need within scope of jobWilling on handling a new request/ procedure.Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client's requirement.Other duties upon requestedQualificationsUniversity or above (Chemical or Textile/ garment industry)Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)Fluently using EnglishGood at Microsoft Office (Word, Excell, Outlook, Power Point)Strong social intelligence and influencing skillAdditional InformationCarefulTrustworthySystematic thinkingSituation behavior skillActive & willing to handle new things
SGS
(International trade and development)
Company DescriptionSGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.Job DescriptionStudy testing manual & advise to Order Controller team or client.Communicate with client to clarify test query & follow up.Sample breakdown & assign appropriate test item(s) of sample component(s)Take sample photo.Save & name sample photoBe able to use several company softwares.Input correct & updated report due-date into systemArrange & summary account information in folder Buyer Manual in internal share driveHandle internal query on order status.Clarify unclear point of testing manual with Key Account Manager.Deliver company service to clientAble to satisfy client's need within scope of jobWilling on handling a new request/ procedure.Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client's requirement.Other duties upon requestedQualificationsUniversity or above (Chemical or Textile/ garment industry)Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)Fluently using EnglishGood at Microsoft Office (Word, Excell, Outlook, Power Point)Strong social intelligence and influencing skillAdditional InformationCarefulTrustworthySystematic thinkingSituation behavior skillActive & willing to handle new things
remote
remote
Customer Success Manager
App Annie (Internet)
Remote (Asia Time Zone Permitted) Negotiable
Customer Success Manager - RemoteApp Annie is always looking for extraordinary candidates with Mobile, SaaS, analytics background and we'd love to get to know you! We do not have any current openings for a Customer Success Manager in this location, however, in the event that a position opens up, we'd love for you to be the first person to know! Below is what we traditionally look for:Something About Us...App Annie is the industry’s most trusted mobile data and analytics platform. Our mission is to help customers create winning mobile experiences and achieve excellence. We created the mobile app data market and are committed to delivering the industry’s most complete mobile performance offering. We are headquartered in San Francisco with 12 offices worldwide. More than 1,200 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the standard to revolutionize their mobile business.Along with a market defining product, we take great pride in our culture and values and strive to embody them daily! We set a high bar for our success and have made Excellence as our our standard, hold each other Accountable, continuously push Innovation and Win with Style.What can you tell your friends when they ask you what you do? As a Customer Success Manager at App Annie, you will work with a portfolio of clients and be accountable for driving adoption, engagement, renewal, and growth of the App Annie platform and data set. You will partner with the Account Management Team to build relationships and uncover pain points of your clients and show them how they can drive business value while using App Annie.We are an exceedingly collaborative team with a focus on results and client-centricity. This position will put you at the forefront of the fast-growing mobile and big-data industries and give you the opportunity to work with the most dynamic companies in the world—those who are working on the next big thing.Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure and thrive on driving results with our customers. This is a sales and client relationship role, not technical supportYou will be responsible for and take pride in…Develop trusted advisor relationships with decision makers and executives from local tech companies.Leverage digital tools to develop your customer success plans, help customer drive business value from App Annie platformEnsure the customer success plan is being executed. Able to manage client on-boarding process: have a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to internal and external stakeholdersDevelop best practices for App Annie’s various verticals and share with your customer efficientlyAble to identify at-risk accounts and turn around those accountsResponsible for key customer success metrics, including customer churn and renewalsYou should recognize yourself in the following...At least 5+ years in a client success, account management, or management consulting role, working with enterprise and strategic clients. Bonus points if you have experience in Mobile or Data industryBusiness savvy; ability to translate business needs into data and product requirementsExcellent verbal and written communication skillsExtremely strong presentation and communication skillsPolish and credibility with C-level executives - ability to develop Exec alignment within strategic accountsYou are a passionate, driven, caring, customer-obsessed individual who is also naturally curious with a mature personality and a great team playerEnergy and creativity are key characteristics that describe you and the projects you lead. You make it happen. Boom!This Is What We Have To Offer…We provide a WFH allowance to set you up for remote work success.Internet allowance for stable internet connection, so your video does not freeze on Zoom.Flexible working days. We love to meet, but if you need to get your kids behind school-zoom, need to leave early to get to your band repetition or gym classes, do your thing.Paid leave, so long as you promise to come back!Health and dental benefits.An international team of talented and engaged people from different cultural backgrounds and locations.Wellbeing allowance for any activity that matters to your wellbeing; (online) gym classes, fitness equipment, mindfulness apps or even childcare support!Unlimited access to online learning platform Udemy to help you develop your skills.Virtual initiatives and events to keep you connected with your colleagues.Yes, I want this job!
App Annie
(Internet)
Customer Success Manager - RemoteApp Annie is always looking for extraordinary candidates with Mobile, SaaS, analytics background and we'd love to get to know you! We do not have any current openings for a Customer Success Manager in this location, however, in the event that a position opens up, we'd love for you to be the first person to know! Below is what we traditionally look for:Something About Us...App Annie is the industry’s most trusted mobile data and analytics platform. Our mission is to help customers create winning mobile experiences and achieve excellence. We created the mobile app data market and are committed to delivering the industry’s most complete mobile performance offering. We are headquartered in San Francisco with 12 offices worldwide. More than 1,200 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the standard to revolutionize their mobile business.Along with a market defining product, we take great pride in our culture and values and strive to embody them daily! We set a high bar for our success and have made Excellence as our our standard, hold each other Accountable, continuously push Innovation and Win with Style.What can you tell your friends when they ask you what you do? As a Customer Success Manager at App Annie, you will work with a portfolio of clients and be accountable for driving adoption, engagement, renewal, and growth of the App Annie platform and data set. You will partner with the Account Management Team to build relationships and uncover pain points of your clients and show them how they can drive business value while using App Annie.We are an exceedingly collaborative team with a focus on results and client-centricity. This position will put you at the forefront of the fast-growing mobile and big-data industries and give you the opportunity to work with the most dynamic companies in the world—those who are working on the next big thing.Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure and thrive on driving results with our customers. This is a sales and client relationship role, not technical supportYou will be responsible for and take pride in…Develop trusted advisor relationships with decision makers and executives from local tech companies.Leverage digital tools to develop your customer success plans, help customer drive business value from App Annie platformEnsure the customer success plan is being executed. Able to manage client on-boarding process: have a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to internal and external stakeholdersDevelop best practices for App Annie’s various verticals and share with your customer efficientlyAble to identify at-risk accounts and turn around those accountsResponsible for key customer success metrics, including customer churn and renewalsYou should recognize yourself in the following...At least 5+ years in a client success, account management, or management consulting role, working with enterprise and strategic clients. Bonus points if you have experience in Mobile or Data industryBusiness savvy; ability to translate business needs into data and product requirementsExcellent verbal and written communication skillsExtremely strong presentation and communication skillsPolish and credibility with C-level executives - ability to develop Exec alignment within strategic accountsYou are a passionate, driven, caring, customer-obsessed individual who is also naturally curious with a mature personality and a great team playerEnergy and creativity are key characteristics that describe you and the projects you lead. You make it happen. Boom!This Is What We Have To Offer…We provide a WFH allowance to set you up for remote work success.Internet allowance for stable internet connection, so your video does not freeze on Zoom.Flexible working days. We love to meet, but if you need to get your kids behind school-zoom, need to leave early to get to your band repetition or gym classes, do your thing.Paid leave, so long as you promise to come back!Health and dental benefits.An international team of talented and engaged people from different cultural backgrounds and locations.Wellbeing allowance for any activity that matters to your wellbeing; (online) gym classes, fitness equipment, mindfulness apps or even childcare support!Unlimited access to online learning platform Udemy to help you develop your skills.Virtual initiatives and events to keep you connected with your colleagues.Yes, I want this job!
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