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remote
remote
Account Manager (Remote)
PaperplaneCo (Media production) Client Relations  customer success 
Remote (Asia Time Zone Permitted) Negotiable
We are looking for an experienced Agency Account Manager (Remote)to join our nimble, passionate, and fully remote team.You will play a key role as the main liaison between the agency and our clients. As the AM, you will oversee and manage the client/agency relationships, determine client needs, and work to ensure the agency delivers quality work. You will also be responsible for growing business through increased client engagements and referrals. What your main focus will be: Building long-lasting relationships with existing and potential clientsProvide strong campaign management leadership, adeptly balance client requests with scheduled internal resource commitments Act as the main conduit for project progress between the team and the client and ensure projects remain on scheduleMonitor the marketplace and collaborate with internal teams to meet changing client demandsWhat you bring:Significant experience (7+ years) in professional client relationship management.A solid background in advertising, design or marketingExperience in managing multiple projects/ portfoliosExcellent presentation, communication, interpersonal, negotiation, and influencing skillsCome join the movement! If you’ve mastered extraordinary skills, have the drive and motivation that true autonomy brings, and know why you do what you do, we’d love to hear from you! Note that this is a fully remote position; candidates are expected to have a fully operational home office and consistent internet access. Our office works on UTC +8, and team members are expected to be available during business hours within this time zone. A full job description will be provided to shortlisted candidates.Send us your CV, portfolio, and any relevant links that shine a light on your talents. We’re excited to hear from you, and look forward to learning about you and how you could contribute to our team.  
PaperplaneCo
(Media production) Client Relations  customer success 
We are looking for an experienced Agency Account Manager (Remote)to join our nimble, passionate, and fully remote team.You will play a key role as the main liaison between the agency and our clients. As the AM, you will oversee and manage the client/agency relationships, determine client needs, and work to ensure the agency delivers quality work. You will also be responsible for growing business through increased client engagements and referrals. What your main focus will be: Building long-lasting relationships with existing and potential clientsProvide strong campaign management leadership, adeptly balance client requests with scheduled internal resource commitments Act as the main conduit for project progress between the team and the client and ensure projects remain on scheduleMonitor the marketplace and collaborate with internal teams to meet changing client demandsWhat you bring:Significant experience (7+ years) in professional client relationship management.A solid background in advertising, design or marketingExperience in managing multiple projects/ portfoliosExcellent presentation, communication, interpersonal, negotiation, and influencing skillsCome join the movement! If you’ve mastered extraordinary skills, have the drive and motivation that true autonomy brings, and know why you do what you do, we’d love to hear from you! Note that this is a fully remote position; candidates are expected to have a fully operational home office and consistent internet access. Our office works on UTC +8, and team members are expected to be available during business hours within this time zone. A full job description will be provided to shortlisted candidates.Send us your CV, portfolio, and any relevant links that shine a light on your talents. We’re excited to hear from you, and look forward to learning about you and how you could contribute to our team.  
Hot Job
remote
remote
Bilingual Chinese Customer Support
Strikingly (Internet) English (Proficient)  Customer Service  Chinese (Mandarin) 
Remote (Asia Time Zone Permitted) Negotiable
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and moredo other tasks like translation and product testingThis project requires:Great Chinese (native level) and English communication skills, both written and oralCustomer support experience in a fast-paced environmentKnowledge of Domains, SEO, and Analytics is a plus!Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)Can work during holidays and the weekendsLaptop/computer and a stable internet connection
Strikingly
(Internet) English (Proficient)  Customer Service  Chinese (Mandarin) 
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and moredo other tasks like translation and product testingThis project requires:Great Chinese (native level) and English communication skills, both written and oralCustomer support experience in a fast-paced environmentKnowledge of Domains, SEO, and Analytics is a plus!Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)Can work during holidays and the weekendsLaptop/computer and a stable internet connection
Hot Job
remote
remote
Customer Success Executive
Tripadvisor (Internet)
Remote (Asia Time Zone Permitted) Negotiable
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.We strive to create an accessible and inclusive experience for all candidatesCustomer Success Executive (English and Hindi speaking)We are looking for a Customer Success Executive for Tripadvisor Inside Sales, who will be working from the Singapore Office. This role requires on-boarding new clients, nurturing the relationship, educating the stakeholders to drive adoption and optimising our existing customers to create further cross-sell & upsell opportunities. You will drive adoption of our solutions in order to ensure optimization of our revenue with hotels, reduce churn and renew annual subscription contracts to make Tripadvisor the partner of choice for the Hotel industry. You will make outbound calls to designated customers, engage in a consultative sales approach, demonstrate our business value and ultimately create avenues to position our other solutions to existing clients.You will have access to training, processes and tools to support success in this role. The ideal candidate will have strong sales DNA, be results-driven, execution-focused and customer-oriented.This role requires a proactive, motivated, organized, responsible person who is able to build and work well in a fast-paced, team-oriented and entrepreneurial environment. It requires excellent sales and communications skills as well as good relationship building skills.The position will be based out of our Singapore Office.ResponsibilitiesMake strategic outbound calls to current customers to drive adoption, business value and client satisfaction with the ultimate goal of up-sell, cross-sell and subscription renewalSupport and guide customers through the sales process – both subscription renewal and upsell within subscription period, and explain the continued value proposition and benefit for business successRespond to inbound requests (emails & calls) from current customers in a programmatic coverage-based approachDevelop and maintain relationships with existing customers by providing guidance, assistance and necessary education to promote the value and benefits of our Solutions to enable business successGrow customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concernsEstablish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the customer within their unique market space.Develop a network of power sponsors within each customer through training & education, coaching and support.Collaborate with New Business Development team in the pursuit of excellent results and flawless executionStay curious and current on product trainings and new offerings as well as latest value proposition Support customers through any credit card fails during contractsAchieve and exceed sales targets monthly and quarterly on renewals, up-sells and other related KPI’sTriage appropriate queries to Customer ServicesWork together with rest of sales teams in the pursuit of excellent results and flawless executionKeep up with product training and new offerings as well as latest value proposition RequirementsFluency in written and spoken English & Hindi language, as this role will be managing primarily India market and across other APAC markets.Minimum 18-24 months of sales / account management experience in telesales or customer support in a B2B online environment and / or leisure-hospitality-restaurant industry.Strong organizational skillsAbility to work independently to meet an individual sales quotaAbility to manage multiple priorities and tasksExcellent sales, negotiation, customer service, nurturing, educating and communications skillsExperienced at building effective customer relationships through positive communication, honesty and trustNot intimidated by technical interactions, co-browsing with customer on-lineExcellent written and oral communication in the relevant language/s of the country/ies coveredAbility to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-task and think creativelyExhibits integrity through fair and ethical behaviour towards other and a demonstrated sense of corporate responsibility and commitmentProblem-solving skillAdditional assets :Experience with a Hotel/OTA and/or exposure to Digital Marketing/Ad SalesExposure to Salesforce CRM/Tableau Reports
Tripadvisor
(Internet)
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.We strive to create an accessible and inclusive experience for all candidatesCustomer Success Executive (English and Hindi speaking)We are looking for a Customer Success Executive for Tripadvisor Inside Sales, who will be working from the Singapore Office. This role requires on-boarding new clients, nurturing the relationship, educating the stakeholders to drive adoption and optimising our existing customers to create further cross-sell & upsell opportunities. You will drive adoption of our solutions in order to ensure optimization of our revenue with hotels, reduce churn and renew annual subscription contracts to make Tripadvisor the partner of choice for the Hotel industry. You will make outbound calls to designated customers, engage in a consultative sales approach, demonstrate our business value and ultimately create avenues to position our other solutions to existing clients.You will have access to training, processes and tools to support success in this role. The ideal candidate will have strong sales DNA, be results-driven, execution-focused and customer-oriented.This role requires a proactive, motivated, organized, responsible person who is able to build and work well in a fast-paced, team-oriented and entrepreneurial environment. It requires excellent sales and communications skills as well as good relationship building skills.The position will be based out of our Singapore Office.ResponsibilitiesMake strategic outbound calls to current customers to drive adoption, business value and client satisfaction with the ultimate goal of up-sell, cross-sell and subscription renewalSupport and guide customers through the sales process – both subscription renewal and upsell within subscription period, and explain the continued value proposition and benefit for business successRespond to inbound requests (emails & calls) from current customers in a programmatic coverage-based approachDevelop and maintain relationships with existing customers by providing guidance, assistance and necessary education to promote the value and benefits of our Solutions to enable business successGrow customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concernsEstablish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the customer within their unique market space.Develop a network of power sponsors within each customer through training & education, coaching and support.Collaborate with New Business Development team in the pursuit of excellent results and flawless executionStay curious and current on product trainings and new offerings as well as latest value proposition Support customers through any credit card fails during contractsAchieve and exceed sales targets monthly and quarterly on renewals, up-sells and other related KPI’sTriage appropriate queries to Customer ServicesWork together with rest of sales teams in the pursuit of excellent results and flawless executionKeep up with product training and new offerings as well as latest value proposition RequirementsFluency in written and spoken English & Hindi language, as this role will be managing primarily India market and across other APAC markets.Minimum 18-24 months of sales / account management experience in telesales or customer support in a B2B online environment and / or leisure-hospitality-restaurant industry.Strong organizational skillsAbility to work independently to meet an individual sales quotaAbility to manage multiple priorities and tasksExcellent sales, negotiation, customer service, nurturing, educating and communications skillsExperienced at building effective customer relationships through positive communication, honesty and trustNot intimidated by technical interactions, co-browsing with customer on-lineExcellent written and oral communication in the relevant language/s of the country/ies coveredAbility to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-task and think creativelyExhibits integrity through fair and ethical behaviour towards other and a demonstrated sense of corporate responsibility and commitmentProblem-solving skillAdditional assets :Experience with a Hotel/OTA and/or exposure to Digital Marketing/Ad SalesExposure to Salesforce CRM/Tableau Reports
remote
remote
Customer Support Specialist (For Pooling)
Thumbtack IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.Thumbtack by the NumbersAvailable in all 3,143 U.S. counties.Nearly 4.5 million customers in the last 12 monthsHundreds of thousands of local professionals on our platform65 million projects started on ThumbtackOver 7 million 5-star reviews left for stellar prosAbout the Service & Support TeamToday, millions of customers use Thumbtack to find and hire small businesses across the US. With a Great Place to Work 2021 Certification, Thumbtack is a highly dynamic product that builds local economies and stronger communities. As a Service & Support Team, one of the key factor for our ongoing success is #CustomerObsession.The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their business. Service specialists are responsible for managing the user journey by providing the best solution for each individual- both pro and customer. To be successful, it’s important that our specialists prioritize the most important work first in order to navigate our fast-paced service environment.About The RoleWe are looking for customer-obsessed team members who are engaged, innovative, and reliable. As a frontline advocate, you will partner with our pros and customers from start to finish to resolve their concerns. Through handling inbound requests, you will help our users navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance and retention while ensuring a high quality, low effort experience. We will train you on the value of Thumbtack and provide you with technical troubleshooting basics. Our training goal is to empower you to help professionals build successful businesses and assist customers to complete the projects central to their lives.The Customer Success Specialists create user experiences that are simple, valuable and inspired. They are responsible for making sure that all professionals get best-in-class support whenever they contact Thumbtack Service & Support. Conflict resolution and negotiation skills are a must as you actively listen and offer unique and innovative solutions. You are the voice of Thumbtack on the front lines! By addressing their concerns correctly and accurately, you will help set our professionals up for success.ResponsibilitiesPartner with our pros and customers by listening to their needs and providing the best solutions- you are the expert!Maintain excellent knowledge of Thumbtack’s products and services after completing our training and onboarding programParticipate in 30-40 inbound requests daily with our users to determine the best solution to get jobs done and grow small business.Demonstrate an obsession for our customers and pros through constantly focusing on solutions to their problems- we’re here to help!Troubleshoot and resolve user inquiries with effective problem solving skills while building a relationship with the user and providing accurate and complete information. Always go the extra mile to engage our users!Make independent and insightful decisions while complying with company procedures, guidelines and policies.Maintain high performance metrics including quality, adherence, resolution rate, efficiency and customer satisfaction.Continuously look for areas of improvement in your performance, processes, tools and the overall platform.Take initiative in resolving high wait times while not sacrificing a great customer experience.Engage and contribute as a member of the team through your active participation in coaching sessions, team meetings, team building activities and other team and company events.Actively demonstrate and uphold the values of ThumbtackMust-Have Qualifications If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. 3+ years experience in a customer service driven role- BPO, shared services, related industryExperience working in a multi-channel (omni) environment- voice experience is a must!Mature, self-motivated and detail oriented individualCustomer obsessed with an understanding of what it takes to provide a great experienceAbility to succeed in a fast-paced, tech start-up environmentExcellent English verbal and written communication skillsExcellent critical thinking and analytical skills that can be used towards effective problem-solving and resolutionExpert de-escalation and conflict resolution skillsAdaptability and resilience for handling difficult interactions and frequent changeWillingness to work all shifts including daytime, mid-day and graveyard shifts. Must be available to work weekend days and some holidays.Willingness to participate in overtime in case of increased volumes or reduced staffing.Experience and comfortability navigating multiple systems including an ability to get up to speed quicklyNice-to-Have QualificationsExperience handling escalated customer contacts to identify a mutually beneficial solutionSpanish language skills - written and verbalMore About UsThumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset.Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford.See what it’s like to work hereMeet the pros who inspire usFollow us on LinkedInDiscover our virtual first plan Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Thumbtack
(IT / Development)
We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.Thumbtack by the NumbersAvailable in all 3,143 U.S. counties.Nearly 4.5 million customers in the last 12 monthsHundreds of thousands of local professionals on our platform65 million projects started on ThumbtackOver 7 million 5-star reviews left for stellar prosAbout the Service & Support TeamToday, millions of customers use Thumbtack to find and hire small businesses across the US. With a Great Place to Work 2021 Certification, Thumbtack is a highly dynamic product that builds local economies and stronger communities. As a Service & Support Team, one of the key factor for our ongoing success is #CustomerObsession.The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their business. Service specialists are responsible for managing the user journey by providing the best solution for each individual- both pro and customer. To be successful, it’s important that our specialists prioritize the most important work first in order to navigate our fast-paced service environment.About The RoleWe are looking for customer-obsessed team members who are engaged, innovative, and reliable. As a frontline advocate, you will partner with our pros and customers from start to finish to resolve their concerns. Through handling inbound requests, you will help our users navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance and retention while ensuring a high quality, low effort experience. We will train you on the value of Thumbtack and provide you with technical troubleshooting basics. Our training goal is to empower you to help professionals build successful businesses and assist customers to complete the projects central to their lives.The Customer Success Specialists create user experiences that are simple, valuable and inspired. They are responsible for making sure that all professionals get best-in-class support whenever they contact Thumbtack Service & Support. Conflict resolution and negotiation skills are a must as you actively listen and offer unique and innovative solutions. You are the voice of Thumbtack on the front lines! By addressing their concerns correctly and accurately, you will help set our professionals up for success.ResponsibilitiesPartner with our pros and customers by listening to their needs and providing the best solutions- you are the expert!Maintain excellent knowledge of Thumbtack’s products and services after completing our training and onboarding programParticipate in 30-40 inbound requests daily with our users to determine the best solution to get jobs done and grow small business.Demonstrate an obsession for our customers and pros through constantly focusing on solutions to their problems- we’re here to help!Troubleshoot and resolve user inquiries with effective problem solving skills while building a relationship with the user and providing accurate and complete information. Always go the extra mile to engage our users!Make independent and insightful decisions while complying with company procedures, guidelines and policies.Maintain high performance metrics including quality, adherence, resolution rate, efficiency and customer satisfaction.Continuously look for areas of improvement in your performance, processes, tools and the overall platform.Take initiative in resolving high wait times while not sacrificing a great customer experience.Engage and contribute as a member of the team through your active participation in coaching sessions, team meetings, team building activities and other team and company events.Actively demonstrate and uphold the values of ThumbtackMust-Have Qualifications If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. 3+ years experience in a customer service driven role- BPO, shared services, related industryExperience working in a multi-channel (omni) environment- voice experience is a must!Mature, self-motivated and detail oriented individualCustomer obsessed with an understanding of what it takes to provide a great experienceAbility to succeed in a fast-paced, tech start-up environmentExcellent English verbal and written communication skillsExcellent critical thinking and analytical skills that can be used towards effective problem-solving and resolutionExpert de-escalation and conflict resolution skillsAdaptability and resilience for handling difficult interactions and frequent changeWillingness to work all shifts including daytime, mid-day and graveyard shifts. Must be available to work weekend days and some holidays.Willingness to participate in overtime in case of increased volumes or reduced staffing.Experience and comfortability navigating multiple systems including an ability to get up to speed quicklyNice-to-Have QualificationsExperience handling escalated customer contacts to identify a mutually beneficial solutionSpanish language skills - written and verbalMore About UsThumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset.Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford.See what it’s like to work hereMeet the pros who inspire usFollow us on LinkedInDiscover our virtual first plan Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
remote
remote
Customer Support Executive
KodeKloud (E-learning)
Remote (Asia Time Zone Permitted) Negotiable
KodeKloud is Singapore's fast growing EdTech startup.We are an e-learning platform selling online DevOps and Cloud-computing courses to mainly IT professionals. KodeKloud provides a unique and innovative learning experience, with high-quality course content and hands-on labs to ensure an effective and fun way to obtain new skills in complex technologies.KodeKloud started operating in 2019We are a growing team of International professionals working remotely from around the world.KodeKloud is an equal opportunity employer, and we aim to develop our employees to be successful and move on into higher positions over time.If you see yourself in the following position, please do not hesitate to contact us as we would love to know more about you and eventually meet you in a F2F interview.We are currently looking for a Customer Support Executive to assist our customers with technical problems using our platform based on WordPress.Responsibilities IncludeRespond and resolve customer queries in a timely and accurate manner, via email or chatIdentify customer needs and help customers use specific features and functionalitiesRecommend solutions to customersPropose process improvements to the team internallyAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Follow up with customers to ensure their technical issues are resolvedUpdate our internal databases with information about technical topics and valuable discussions with customersMonitor customer complaints on social media and reach out to provide assistanceHandling cancellation and refund requestsShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesDealing with small group plan requestsGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support staffTo be successful in this role, you should Possess excellent Customer Success or Support or similar CS role experienceBe an excellent communicator who's able to earn our clients' trustHave broad problem-solving skillsBe always willing to assist customers and walk the extra mile to help resolve their inquiriesShow patience when handling challenging or complicated casesHave a start-up mentality and be ready to roll up your sleeves to help improve processes continuously and to test yourself on new tasks when opportunities ariseCan and have experience with remote workBe able to multi-taskPoses strong problem-solving skillsBe a multi-taskerPossess understanding and experience using the help desk software Hubspot or a similar CRMHave some experience with WordPress, WooCommerce or Learndash (knowledge is an advantage)Have familiarity with the e-learning industry, this is another plus, however not mandatoryUltimately, you will help establish our reputation as a company by offering excellent customer success support during all sales and after-sales procedures.Job Location - Remote, Singapore
KodeKloud
(E-learning)
KodeKloud is Singapore's fast growing EdTech startup.We are an e-learning platform selling online DevOps and Cloud-computing courses to mainly IT professionals. KodeKloud provides a unique and innovative learning experience, with high-quality course content and hands-on labs to ensure an effective and fun way to obtain new skills in complex technologies.KodeKloud started operating in 2019We are a growing team of International professionals working remotely from around the world.KodeKloud is an equal opportunity employer, and we aim to develop our employees to be successful and move on into higher positions over time.If you see yourself in the following position, please do not hesitate to contact us as we would love to know more about you and eventually meet you in a F2F interview.We are currently looking for a Customer Support Executive to assist our customers with technical problems using our platform based on WordPress.Responsibilities IncludeRespond and resolve customer queries in a timely and accurate manner, via email or chatIdentify customer needs and help customers use specific features and functionalitiesRecommend solutions to customersPropose process improvements to the team internallyAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Follow up with customers to ensure their technical issues are resolvedUpdate our internal databases with information about technical topics and valuable discussions with customersMonitor customer complaints on social media and reach out to provide assistanceHandling cancellation and refund requestsShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesDealing with small group plan requestsGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support staffTo be successful in this role, you should Possess excellent Customer Success or Support or similar CS role experienceBe an excellent communicator who's able to earn our clients' trustHave broad problem-solving skillsBe always willing to assist customers and walk the extra mile to help resolve their inquiriesShow patience when handling challenging or complicated casesHave a start-up mentality and be ready to roll up your sleeves to help improve processes continuously and to test yourself on new tasks when opportunities ariseCan and have experience with remote workBe able to multi-taskPoses strong problem-solving skillsBe a multi-taskerPossess understanding and experience using the help desk software Hubspot or a similar CRMHave some experience with WordPress, WooCommerce or Learndash (knowledge is an advantage)Have familiarity with the e-learning industry, this is another plus, however not mandatoryUltimately, you will help establish our reputation as a company by offering excellent customer success support during all sales and after-sales procedures.Job Location - Remote, Singapore
remote
remote
Customer Onboarding Manager, Customer Success, Google Cloud
Google IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications:Bachelor's degree in Business, a technical field, or equivalent practical experience.Experience building, supporting, or migrating public cloud workloads in the enterprise space.Ability to speak and write in English and Mandarin fluently.Preferred qualifications:10 years of experience in a related Engineering field, or equivalent work experience showing client service and/or management consulting.Experience with program management, enterprise technology implementation, strategy development, and customer advocacy.Experience with core system administration tools, basic networking protocols, and Cloud security and compliance.Cross-functional project management, communication, and stakeholder management skills.About The JobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.As a Cloud Customer Onboarding Manager, you will be part of a team responsible for the execution of our process to onboard customers into Google Cloud. You will define the steps required to guide customers through the onboarding process and be a part of a global team to execute on this effort. You will work cross-functionally with customer success, support, sales, and other organizations within Google Cloud to ensure a unified customer onboarding experience.Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.ResponsibilitiesLead onboarding engagements for select enterprise and public sector customers to Google Cloud Platform.Develop onboarding programs that can be customized based on unique vertical and horizontal needs of customers.Work cross-functionally with customer success, professional services, engineering, and product teams to deliver customer onboarding and provide product roadmaps and feature improvements related to the onboarding process.Provide technical guidance to customers during the onboarding process, including core services related to billing, organizational node, cloud identity, and basic connectivity.Foster and develop key relationships with new and existing English and SEA-language-speaking partners in Singapore/assigned region(s). Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
Google
(IT / Development)
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications:Bachelor's degree in Business, a technical field, or equivalent practical experience.Experience building, supporting, or migrating public cloud workloads in the enterprise space.Ability to speak and write in English and Mandarin fluently.Preferred qualifications:10 years of experience in a related Engineering field, or equivalent work experience showing client service and/or management consulting.Experience with program management, enterprise technology implementation, strategy development, and customer advocacy.Experience with core system administration tools, basic networking protocols, and Cloud security and compliance.Cross-functional project management, communication, and stakeholder management skills.About The JobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.As a Cloud Customer Onboarding Manager, you will be part of a team responsible for the execution of our process to onboard customers into Google Cloud. You will define the steps required to guide customers through the onboarding process and be a part of a global team to execute on this effort. You will work cross-functionally with customer success, support, sales, and other organizations within Google Cloud to ensure a unified customer onboarding experience.Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.ResponsibilitiesLead onboarding engagements for select enterprise and public sector customers to Google Cloud Platform.Develop onboarding programs that can be customized based on unique vertical and horizontal needs of customers.Work cross-functionally with customer success, professional services, engineering, and product teams to deliver customer onboarding and provide product roadmaps and feature improvements related to the onboarding process.Provide technical guidance to customers during the onboarding process, including core services related to billing, organizational node, cloud identity, and basic connectivity.Foster and develop key relationships with new and existing English and SEA-language-speaking partners in Singapore/assigned region(s). Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
remote
remote
Senior Director of Customer Success - Remote
Inspectorio IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About UsInspectorio is a cloud-based SaaS solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains. Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities.Our products provide digitization, automation, transparency, and traceability, with a strong focus on advanced analytics & Machine Learning. This enables us to leverage customer data for predictive insights and dynamic risk-based interventions.Founded in 2016, Inspectorio set out to revolutionize the supply chain industry. Today, we work with many of the world’s leading brands and retailers, and over thousands of vendor and factory organizations across the globe to bring unparalleled levels of visibility, transparency, and accuracy to their quality, sustainability, and compliance initiatives!Job RoleWe are looking for an experienced technical & strategic leader to join our rapidly growing Customer Success organization. You will be responsible for leading a team of CSMs who are focused on driving adoption of platform, helping customers realize business value, and protecting/expanding recurring revenue.You will be well engaged with our high-profile enterprise customers, drive customer expansion and growth strategy that influence our Net Retention Rate (NRR).ResponsibilitiesSet and execute a compelling vision for our customer success team to create a world-class customer experience that drives customer growth.Create a seamless customer success practice and customer experienceCollaborate closely with the sales leadership team to define account management processes, post-sale customer experience expectation and engagement modelCollaborate with other departments to instill a culture of customer-centric work that improves timeliness and commitment to customer successDrive customer engagement and adoption across key stakeholders and ensure alignment of sponsorship from the customer to continue their success pathUnderstand current technical capabilities of Customer Success team and involve in definition and implementation of potential improvementsSkills and Qualifications:Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams, Experience successfully working with senior (C-level) executivesExperience in managing various stakeholder relationships to get consensus on solutions/projectsProven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with exceptional verbal and written communicationDeep sense of empathy and curiosity when it comes to working with our strategic customersProven ability to develop strategies, translate them into initiatives and track successful deliveryStrategic thinker with the ability to execute and drive for results in ambiguous environmentsProven ability to quickly adapt in rapidly evolving business situationsDemonstrated operational excellence in analytical thinking, process development and improvementPreferred ExperienceTechnical expertise and ability to acquire knowledge of new products and constructively engage with product leadership to help shape the product roadmapBenefitsPERKSCompetitive SalaryAt Inspectorio, we only work with the best of the best. That’s why, if we invite you to join us, it’s because we recognize your amazing skills, value, and potential. It probably wasn’t easy for you to become this awesome, so we make sure to reward you for it.Full Project OwnershipAre you an inventor? Want to start a new internship program? How about a soccer tournament? Or a whole new department within the company? Whatever it is that you want to do, we’re here to listen, and if your idea is good, we’ll give you all the resources you need to make it happen. When any Inspectorian wins, we all win.Personal and Professional GrowthInspectorians are our most valuable resource, so we make sure to invest heavily in them. All Inspectorians are eligible for funding to attend conferences, take courses, present their research, and more. This on top of the continuous mentoring and guidance you’ll receive guarantees you’ll grow as a professional and as a human while at Inspectorio.Fun, Fun, FunWe put our money where your smiles are. Company-sponsored trips, weekly parties, sporting events, and more. We make sure that Inspectorians enjoy coming to work by promoting as much fun as we can.International Work ExperienceWe are going to take over the world.... Perhaps not quite, but we are a global company that thrives from the interactions between our different offices. Join us to work alongside Belarusians in Vietnam, Mexicans in Minsk, Filipinos in China and more.Our ValuesEXCELLENCEWe pursue mastery and craftmanship. “Good enough” is our enemy.We have a thirst and desire for knowledge and continuous improvement because there’s always an opportunity to be better.We always find time to help and learn from others.AUTONOMYWe act independently when we recognize an opportunity for improvement.We seek guidance, alignment, and clear goals instead of orders or hand-holding.We self-assess the quality and impact of our work, identify opportunities to improve and make changes proactively.COURAGEWe share our opinion and insights, even if it’s uncomfortable.We are candid and direct with everyone we work with.We are willing to experiment and try something new, even if we’re not sure it will succeed.HUMBLENESSWe crave opportunities to learn from the people around us.We focus on listening to other perspectives because we know we don’t have all the answers or best solutions.We recognize that vanity and ego are the enemies of great ideas and outstanding products.
Inspectorio
(IT / Development)
About UsInspectorio is a cloud-based SaaS solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains. Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities.Our products provide digitization, automation, transparency, and traceability, with a strong focus on advanced analytics & Machine Learning. This enables us to leverage customer data for predictive insights and dynamic risk-based interventions.Founded in 2016, Inspectorio set out to revolutionize the supply chain industry. Today, we work with many of the world’s leading brands and retailers, and over thousands of vendor and factory organizations across the globe to bring unparalleled levels of visibility, transparency, and accuracy to their quality, sustainability, and compliance initiatives!Job RoleWe are looking for an experienced technical & strategic leader to join our rapidly growing Customer Success organization. You will be responsible for leading a team of CSMs who are focused on driving adoption of platform, helping customers realize business value, and protecting/expanding recurring revenue.You will be well engaged with our high-profile enterprise customers, drive customer expansion and growth strategy that influence our Net Retention Rate (NRR).ResponsibilitiesSet and execute a compelling vision for our customer success team to create a world-class customer experience that drives customer growth.Create a seamless customer success practice and customer experienceCollaborate closely with the sales leadership team to define account management processes, post-sale customer experience expectation and engagement modelCollaborate with other departments to instill a culture of customer-centric work that improves timeliness and commitment to customer successDrive customer engagement and adoption across key stakeholders and ensure alignment of sponsorship from the customer to continue their success pathUnderstand current technical capabilities of Customer Success team and involve in definition and implementation of potential improvementsSkills and Qualifications:Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams, Experience successfully working with senior (C-level) executivesExperience in managing various stakeholder relationships to get consensus on solutions/projectsProven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with exceptional verbal and written communicationDeep sense of empathy and curiosity when it comes to working with our strategic customersProven ability to develop strategies, translate them into initiatives and track successful deliveryStrategic thinker with the ability to execute and drive for results in ambiguous environmentsProven ability to quickly adapt in rapidly evolving business situationsDemonstrated operational excellence in analytical thinking, process development and improvementPreferred ExperienceTechnical expertise and ability to acquire knowledge of new products and constructively engage with product leadership to help shape the product roadmapBenefitsPERKSCompetitive SalaryAt Inspectorio, we only work with the best of the best. That’s why, if we invite you to join us, it’s because we recognize your amazing skills, value, and potential. It probably wasn’t easy for you to become this awesome, so we make sure to reward you for it.Full Project OwnershipAre you an inventor? Want to start a new internship program? How about a soccer tournament? Or a whole new department within the company? Whatever it is that you want to do, we’re here to listen, and if your idea is good, we’ll give you all the resources you need to make it happen. When any Inspectorian wins, we all win.Personal and Professional GrowthInspectorians are our most valuable resource, so we make sure to invest heavily in them. All Inspectorians are eligible for funding to attend conferences, take courses, present their research, and more. This on top of the continuous mentoring and guidance you’ll receive guarantees you’ll grow as a professional and as a human while at Inspectorio.Fun, Fun, FunWe put our money where your smiles are. Company-sponsored trips, weekly parties, sporting events, and more. We make sure that Inspectorians enjoy coming to work by promoting as much fun as we can.International Work ExperienceWe are going to take over the world.... Perhaps not quite, but we are a global company that thrives from the interactions between our different offices. Join us to work alongside Belarusians in Vietnam, Mexicans in Minsk, Filipinos in China and more.Our ValuesEXCELLENCEWe pursue mastery and craftmanship. “Good enough” is our enemy.We have a thirst and desire for knowledge and continuous improvement because there’s always an opportunity to be better.We always find time to help and learn from others.AUTONOMYWe act independently when we recognize an opportunity for improvement.We seek guidance, alignment, and clear goals instead of orders or hand-holding.We self-assess the quality and impact of our work, identify opportunities to improve and make changes proactively.COURAGEWe share our opinion and insights, even if it’s uncomfortable.We are candid and direct with everyone we work with.We are willing to experiment and try something new, even if we’re not sure it will succeed.HUMBLENESSWe crave opportunities to learn from the people around us.We focus on listening to other perspectives because we know we don’t have all the answers or best solutions.We recognize that vanity and ego are the enemies of great ideas and outstanding products.
remote
remote
Senior/Executive, Customer Service - Contact Center (Remote working)
Doctor Anywhere IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About Doctor AnywhereDoctor Anywhere is a regional tech-enabled, omni-channel healthcare company, on a mission is to make healthcare simple, accessible, and efficient for everyone. Doctor Anywhere’s digital platform bridges gaps in the healthcare ecosystem through technology and innovation, enabling users to manage their health easily and effectively through the DA mobile app. Headquartered in Singapore with presence in 5 countries in Southeast Asia, Doctor Anywhere now serves more than one million (and growing) users in the region.If you thrive in an environment that values disruptive thinking and innovative problem-solving, and would love to do purposeful work that can impact the community, join us in our mission to build great products to help everyone lead happier and healthier lives!The role we are hiring forWe are seeking a Senior Executive/ Executive in our Contact Centre Customer Service team, who will provide accurate Health insurance policies and products related information and ensure high quality customer service experience.This role is in a contact centre environment, but the candidate will be given the option of working from home as the default option.The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.This role reports directly to the Senior Manager, Contact Centre.A summary of the key responsibilities and requirements are as follows:ResponsibilitiesAct as the primary contact for customers related to Health insurance policies and products while maintaining highly professional and courteous communications at all times.Handle enquiries received via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience.Maintain excellent interpersonal relationships with insurance policyholders.Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.Well verse with pre-authorization and issuance of Letter of guarantee processRequirementsDiploma/Degree with 3-5 years of Customer Service delivery/ Insurance/ Medical Assistance/ TPA experience.A demonstrated track record of providing excellent service to people at all levels in a multicultural, collaborative and team-oriented environment.Willing to thoroughly learn and understand the Health Insurance policies offered by our Clients.Excellent communication and coordination skills.Ability to assess Health insurance coverage, ascertain medical necessity, cost estimates and issue Letter of Guarantee for urgent/elective admissions.Ability to proactively seek solutions while maintaining a calm disposition.Unquestioned integrity and high standards in the work you do.Comfortable with ambiguity - we are a fast-growing business and there's always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.Able to work shift hours including nights, weekends and during Singapore public holidays.
Doctor Anywhere
(IT / Development)
About Doctor AnywhereDoctor Anywhere is a regional tech-enabled, omni-channel healthcare company, on a mission is to make healthcare simple, accessible, and efficient for everyone. Doctor Anywhere’s digital platform bridges gaps in the healthcare ecosystem through technology and innovation, enabling users to manage their health easily and effectively through the DA mobile app. Headquartered in Singapore with presence in 5 countries in Southeast Asia, Doctor Anywhere now serves more than one million (and growing) users in the region.If you thrive in an environment that values disruptive thinking and innovative problem-solving, and would love to do purposeful work that can impact the community, join us in our mission to build great products to help everyone lead happier and healthier lives!The role we are hiring forWe are seeking a Senior Executive/ Executive in our Contact Centre Customer Service team, who will provide accurate Health insurance policies and products related information and ensure high quality customer service experience.This role is in a contact centre environment, but the candidate will be given the option of working from home as the default option.The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.This role reports directly to the Senior Manager, Contact Centre.A summary of the key responsibilities and requirements are as follows:ResponsibilitiesAct as the primary contact for customers related to Health insurance policies and products while maintaining highly professional and courteous communications at all times.Handle enquiries received via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience.Maintain excellent interpersonal relationships with insurance policyholders.Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.Well verse with pre-authorization and issuance of Letter of guarantee processRequirementsDiploma/Degree with 3-5 years of Customer Service delivery/ Insurance/ Medical Assistance/ TPA experience.A demonstrated track record of providing excellent service to people at all levels in a multicultural, collaborative and team-oriented environment.Willing to thoroughly learn and understand the Health Insurance policies offered by our Clients.Excellent communication and coordination skills.Ability to assess Health insurance coverage, ascertain medical necessity, cost estimates and issue Letter of Guarantee for urgent/elective admissions.Ability to proactively seek solutions while maintaining a calm disposition.Unquestioned integrity and high standards in the work you do.Comfortable with ambiguity - we are a fast-growing business and there's always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.Able to work shift hours including nights, weekends and during Singapore public holidays.
remote
remote
Customer Service Representative (PART TIME)
U-Haul International, Inc (Retail)
Remote (Asia Time Zone Permitted) Negotiable
Location:1500 N Broad St, Globe, Arizona 85501 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys.U-Haul Offers Customer Service RepresentativesFlexible schedulingCareer stabilityOpportunities for advancementValuable on-the-job trainingLife insuranceMetLaw Legal programMetLife auto and home insuranceDiscounts on Apple products, Dell computers, cell phone plans, hotels, and more401k and Employee Stock Ownership Program24-hour physician available for kidsCommunity volunteer opportunitiesCustomer Service Representative ResponsibilitiesAssist customers inside and outside U-Haul Center with U-Haul products & servicesUse smartphone-based U-Scan technology to manage rentals and inventoryMove and hook up U-Haul trucks and trailersClean and inspect equipment on the lot including checking fluid levelsAnswer questions and educate customers regarding products and servicesPrepare rental invoices and accept equipment returned from rentalCustomer Service Representative Minimum QualificationsValid driver’s license and ability to maintain a good driving recordHigh School Diploma or equivalentWork EnvironmentThe work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. PHYSICAL DEMANDS : This work requires some physical exertion such as hooking up trailers to customer vehicles, lifting/carrying propane tanks and moving supplies, climbing into and reaching into U-Haul trucks, and long periods of standing and walking while helping customers at the counter and in the showroom.AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
U-Haul International, Inc
(Retail)
Location:1500 N Broad St, Globe, Arizona 85501 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys.U-Haul Offers Customer Service RepresentativesFlexible schedulingCareer stabilityOpportunities for advancementValuable on-the-job trainingLife insuranceMetLaw Legal programMetLife auto and home insuranceDiscounts on Apple products, Dell computers, cell phone plans, hotels, and more401k and Employee Stock Ownership Program24-hour physician available for kidsCommunity volunteer opportunitiesCustomer Service Representative ResponsibilitiesAssist customers inside and outside U-Haul Center with U-Haul products & servicesUse smartphone-based U-Scan technology to manage rentals and inventoryMove and hook up U-Haul trucks and trailersClean and inspect equipment on the lot including checking fluid levelsAnswer questions and educate customers regarding products and servicesPrepare rental invoices and accept equipment returned from rentalCustomer Service Representative Minimum QualificationsValid driver’s license and ability to maintain a good driving recordHigh School Diploma or equivalentWork EnvironmentThe work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. PHYSICAL DEMANDS : This work requires some physical exertion such as hooking up trailers to customer vehicles, lifting/carrying propane tanks and moving supplies, climbing into and reaching into U-Haul trucks, and long periods of standing and walking while helping customers at the counter and in the showroom.AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
remote
remote
Customer Experience Manager
Theron Solutions (Staffing and recruiting)
Remote (Asia Time Zone Permitted) Negotiable
Job Description:In this role (remote), you will be responsible for delivering strategic technology solutions to our client and its end customers. The solutions you support and configure are delivered for the long term and will scale with the customer's growth plans seamlessly. You will be the front-facing lead point of contact for us and the end client (Enterprise clients) and manage the entire delivery of global CX Programs. This would entail executing programs right from design, implementation, reporting, and analysis – supporting revenue portfolio Multi Million Dollar. This role will provide you exceptional exposure and visibility into the Experience Management programs of the top companies in the world. To really crush this role, you will need to combine your strong technical expertise, interpersonal skills, business acumen, portfolio management, and client management skills.Role: Manager (CX Tech)Reporting: Head of FunctionDirect Reports: 2 to 3Key Responsibilities: • Be a key contributor to the growth of the relationship for us across different verticals. Play a major role in acquiring new logos and converting them into long-term engagements for us and its client.• Manage CX programs end to end. Monitor and review progress for timely implementation of all programs/projects• Engage with relevant stakeholders within the client organization to review conduct review meetings periodically.• Review contracts, SOW, and any other related documents and ensure all legal documents are in place and up to date to perform services. Review and approve proposals for prospective clients which includes solution and project scope• Work with the internal Engineering Services team and designing project plan to implement a client use case• Review the final solution from the clients’ best practices perspective and provide recommendations for efficient implementation of solutions• Continuously adapt and develop product knowledge and learn new technologies. Work with the team to enhance the experience appropriately• Train end-clients on specific use cases and new aspects of the Experience Management (XM) Platform and related solutions• Actively participate in presales/sales process, scoping call with the end-clientsExperience:− 10+ years of experience in the space of technology, platforms, and project management.− 5+ years of experience in handling revenue goals; active participation in account growth and business development− Experience working with leading MR (/) consulting firm− (preferred) Experience working in target-driven roles implicating sales/business development. − (preferred) Organic movement from Operations to SalesTechnical/Domain:− Exposure to CX Platforms like Qualtrics, Medallia, ConfirmIT would be preferred− Experience designing Experience Management (XM) solutions, and managing related technical projects− Experience reviewing project scope, SOWs, implementation solutions− Experience in the areas of Implementation Consultancy Services, Engineering Services and Managed ServicesEOE:Our client is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at our client are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
Theron Solutions
(Staffing and recruiting)
Job Description:In this role (remote), you will be responsible for delivering strategic technology solutions to our client and its end customers. The solutions you support and configure are delivered for the long term and will scale with the customer's growth plans seamlessly. You will be the front-facing lead point of contact for us and the end client (Enterprise clients) and manage the entire delivery of global CX Programs. This would entail executing programs right from design, implementation, reporting, and analysis – supporting revenue portfolio Multi Million Dollar. This role will provide you exceptional exposure and visibility into the Experience Management programs of the top companies in the world. To really crush this role, you will need to combine your strong technical expertise, interpersonal skills, business acumen, portfolio management, and client management skills.Role: Manager (CX Tech)Reporting: Head of FunctionDirect Reports: 2 to 3Key Responsibilities: • Be a key contributor to the growth of the relationship for us across different verticals. Play a major role in acquiring new logos and converting them into long-term engagements for us and its client.• Manage CX programs end to end. Monitor and review progress for timely implementation of all programs/projects• Engage with relevant stakeholders within the client organization to review conduct review meetings periodically.• Review contracts, SOW, and any other related documents and ensure all legal documents are in place and up to date to perform services. Review and approve proposals for prospective clients which includes solution and project scope• Work with the internal Engineering Services team and designing project plan to implement a client use case• Review the final solution from the clients’ best practices perspective and provide recommendations for efficient implementation of solutions• Continuously adapt and develop product knowledge and learn new technologies. Work with the team to enhance the experience appropriately• Train end-clients on specific use cases and new aspects of the Experience Management (XM) Platform and related solutions• Actively participate in presales/sales process, scoping call with the end-clientsExperience:− 10+ years of experience in the space of technology, platforms, and project management.− 5+ years of experience in handling revenue goals; active participation in account growth and business development− Experience working with leading MR (/) consulting firm− (preferred) Experience working in target-driven roles implicating sales/business development. − (preferred) Organic movement from Operations to SalesTechnical/Domain:− Exposure to CX Platforms like Qualtrics, Medallia, ConfirmIT would be preferred− Experience designing Experience Management (XM) solutions, and managing related technical projects− Experience reviewing project scope, SOWs, implementation solutions− Experience in the areas of Implementation Consultancy Services, Engineering Services and Managed ServicesEOE:Our client is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at our client are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
remote
remote
Customer Service Agents ( Up to $3200, Work from home)
Adecco IT / Development
Remote (Asia Time Zone Permitted) Negotiable
4 days workWorking hours: 6am - 6pm / 6pm - 6 am(shift)Atrractive allowanceOur client is one of the largest fashion e- commerce company. Today the company is expanding and we are looking for a Customer Service Agent.Enquiries on product on the sizes, shipment, exchange and returns and defacts.Communicate with customers via SMS / WhatsApp / Live Chat, email. Next StepPrepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to [email protected]/ [email protected] here and contact us to follow-upChua Wei LingDirect Line: 8126 9981EA License No: 91C2918Personnel Registration Number: R2197152
Adecco
(IT / Development)
4 days workWorking hours: 6am - 6pm / 6pm - 6 am(shift)Atrractive allowanceOur client is one of the largest fashion e- commerce company. Today the company is expanding and we are looking for a Customer Service Agent.Enquiries on product on the sizes, shipment, exchange and returns and defacts.Communicate with customers via SMS / WhatsApp / Live Chat, email. Next StepPrepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to [email protected]/ [email protected] here and contact us to follow-upChua Wei LingDirect Line: 8126 9981EA License No: 91C2918Personnel Registration Number: R2197152
remote
remote
Customer Support Representative
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. About the Role:Workstream is an early, seed stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~30 full timers + a few part timers with strong passion to make hiring easier and faster. We hope to find a teammate with the same energy.We are looking for a passionate and dedicated individual to join our growing team. This person will be a core member of our customer support team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work US Pacific time zone hours (9am - 6pm PST).Responsibilities:Identify customer needs and help customers use specific featuresRespond to customer queries in a timely and accurate way, via phone, email or chatAnalyze and report product malfunctionsMaintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.Ensure customer satisfaction and provide professional customer support.Assist in training junior Customer Support RepresentativesCustomer Support (90%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails and Intercom.Promptly respond to client questions -- median first response time ~ 1-2 minutes.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request. Proactively check-in with clients until the issue is resolved.Customer Success (10%)As a Support team, you will help the Success team as much as possible with tasks to get clients set up and make any modifications that clients request. The Success team is at its best when they are constantly talking to clients, communicating, building relationships, and answering questions/helping during calls, so as part of the Support team, you will help with the more specific tasks .During downtime, you will help out with improving our help center by writing articles and recording video tutorials.What we are looking for:Have a long-term vision of working and growing with a Silicon Valley based technology startup and stay with the team for at least 2 to 4 yearsExperience as a Customer Support Specialist or similar CS role of 1 to 3 years.Familiarity with our industry is a plusExcellent communication and problem-solving skillsAbility to prioritize workExperience using help desk software and remote support toolsFluent in English both verbal and written is a must.Phone support experience is a must.Must have a reliable high-speed and stable internet connection.Intercom chat experience is a plus. Training experience is a plusNice-to-have’s:Startup experience of 1 + yearKnowledge in Salesforce, Intercom, and Google WorkplaceBackground in Project coordination or handling multiple accounts at once.Experience in handling voice accountsWe really value people with a good culture fit, and here are some of the values that we have - https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/editHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running.  You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
Workstream
(IT / Development)
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. About the Role:Workstream is an early, seed stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~30 full timers + a few part timers with strong passion to make hiring easier and faster. We hope to find a teammate with the same energy.We are looking for a passionate and dedicated individual to join our growing team. This person will be a core member of our customer support team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work US Pacific time zone hours (9am - 6pm PST).Responsibilities:Identify customer needs and help customers use specific featuresRespond to customer queries in a timely and accurate way, via phone, email or chatAnalyze and report product malfunctionsMaintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.Ensure customer satisfaction and provide professional customer support.Assist in training junior Customer Support RepresentativesCustomer Support (90%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails and Intercom.Promptly respond to client questions -- median first response time ~ 1-2 minutes.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request. Proactively check-in with clients until the issue is resolved.Customer Success (10%)As a Support team, you will help the Success team as much as possible with tasks to get clients set up and make any modifications that clients request. The Success team is at its best when they are constantly talking to clients, communicating, building relationships, and answering questions/helping during calls, so as part of the Support team, you will help with the more specific tasks .During downtime, you will help out with improving our help center by writing articles and recording video tutorials.What we are looking for:Have a long-term vision of working and growing with a Silicon Valley based technology startup and stay with the team for at least 2 to 4 yearsExperience as a Customer Support Specialist or similar CS role of 1 to 3 years.Familiarity with our industry is a plusExcellent communication and problem-solving skillsAbility to prioritize workExperience using help desk software and remote support toolsFluent in English both verbal and written is a must.Phone support experience is a must.Must have a reliable high-speed and stable internet connection.Intercom chat experience is a plus. Training experience is a plusNice-to-have’s:Startup experience of 1 + yearKnowledge in Salesforce, Intercom, and Google WorkplaceBackground in Project coordination or handling multiple accounts at once.Experience in handling voice accountsWe really value people with a good culture fit, and here are some of the values that we have - https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/editHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running.  You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
remote
remote
Customer Success Manager - (Remote)
Echobox (Online publishing)
Remote (Asia Time Zone Permitted) Negotiable
About EchoboxWe are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Times, Le Monde, The Guardian, Vogue and many more.Our team is our best asset. We work with extremely smart and talented individuals, who all enjoy a high degree of responsibility and independence in structuring their work.Do you think you have what it takes to be part of Echobox? We'd love to hear from you.About The RoleYou will work closely with our customers to understand their business goals and challenges and translate that into people, product and process strategies.Please note this is a fully remote positionKey ResponsibilitiesWork closely with sales teams and sales leaders to assist in winning business and ensuring that clients are successful with their investment in Echobox.Provide responsive, empathetic and outstanding support to our customers, including through product training and consultation to new and existing clients.Ensure subscription and support renewal rates are high due to excellent client satisfaction and adoption.Ensure customers and their wider teams are correctly set up and on-boarded to Echobox’s products optimally.Identify customers whose use of Echobox products could be improved.Resolve common customer questions related to social media, integrating with and using Echobox products.Improve the ways in which customers can help and train themselves through our knowledge based and online resources.RequirementsMinimum Academic Qualifications:A degree from a top-tier university; orFluent written and spoken EnglishRequired Skills And Experience2+ years relevant job experience with a proven track record of excellence in your fieldStrong interpersonal skillsSelf-starter, ability to work with limited supervision, multi-taskerYou are a natural problem solverAn ability and desire to learn new skills quicklyAn ability to use data to help guide decision makingHigh degree of competence with spreadsheetsStrong analytical, assessment and problem-solving skillsPreferredPrevious experience in Account Management or Sales (1+ years)Native written and spoken IndonesianPrevious experience in a SaaS companyFamiliarity with the publishing industryAn interest in social media and proven ability to grow a social audience across different platformsExperience using TableauExperience using ZendeskBenefitsOur employees enjoy free breakfast every day, coffee, drinks and snacks all day, everyday. Every Wednesday, we order food for our weekly team lunches where everyone gets together for an hour of fun. We have monthly team events (dinner, bowling, karting, poker nights, board-games etc.) for our team to get to know each other outside of work. Professionally, we host in-house conferences and an annual summer camp for all our global employees who are flown to and hosted in London. We ensure that all our employees also get pension contributions, the latest tech, generous annual leave and an amazing office with a balcony overlooking Notting Hill.
Echobox
(Online publishing)
About EchoboxWe are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Times, Le Monde, The Guardian, Vogue and many more.Our team is our best asset. We work with extremely smart and talented individuals, who all enjoy a high degree of responsibility and independence in structuring their work.Do you think you have what it takes to be part of Echobox? We'd love to hear from you.About The RoleYou will work closely with our customers to understand their business goals and challenges and translate that into people, product and process strategies.Please note this is a fully remote positionKey ResponsibilitiesWork closely with sales teams and sales leaders to assist in winning business and ensuring that clients are successful with their investment in Echobox.Provide responsive, empathetic and outstanding support to our customers, including through product training and consultation to new and existing clients.Ensure subscription and support renewal rates are high due to excellent client satisfaction and adoption.Ensure customers and their wider teams are correctly set up and on-boarded to Echobox’s products optimally.Identify customers whose use of Echobox products could be improved.Resolve common customer questions related to social media, integrating with and using Echobox products.Improve the ways in which customers can help and train themselves through our knowledge based and online resources.RequirementsMinimum Academic Qualifications:A degree from a top-tier university; orFluent written and spoken EnglishRequired Skills And Experience2+ years relevant job experience with a proven track record of excellence in your fieldStrong interpersonal skillsSelf-starter, ability to work with limited supervision, multi-taskerYou are a natural problem solverAn ability and desire to learn new skills quicklyAn ability to use data to help guide decision makingHigh degree of competence with spreadsheetsStrong analytical, assessment and problem-solving skillsPreferredPrevious experience in Account Management or Sales (1+ years)Native written and spoken IndonesianPrevious experience in a SaaS companyFamiliarity with the publishing industryAn interest in social media and proven ability to grow a social audience across different platformsExperience using TableauExperience using ZendeskBenefitsOur employees enjoy free breakfast every day, coffee, drinks and snacks all day, everyday. Every Wednesday, we order food for our weekly team lunches where everyone gets together for an hour of fun. We have monthly team events (dinner, bowling, karting, poker nights, board-games etc.) for our team to get to know each other outside of work. Professionally, we host in-house conferences and an annual summer camp for all our global employees who are flown to and hosted in London. We ensure that all our employees also get pension contributions, the latest tech, generous annual leave and an amazing office with a balcony overlooking Notting Hill.
remote
remote
Customer Success Manager (Remote)
StaffAny IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About The CompanyStaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.About The RoleThe Customer Success Manager ensures that our clients achieve product value and customer satisfaction, directly contributing to the retention and account expansion rates of the Company.A huge part of the role is being the voice of the customer, collecting, analysing and presenting customer feedback to steer product direction and improve user experience. If you are someone who believes in product led growth and are stimulated by helping others and problem solving, apply to join our rocketship.You AreProficient in writing and speaking in English(Necessary) Able to speak Mandarin proficiently and Bahasa Melayu/Indonesia at an intermediate level3 - 6 years experience in a client-facing/account management roleCalm and diplomatic under pressure when working through tough customer issuesEmpathetic to customers and colleaguesEnjoy solving problemsProcess-driven at workExcellent coaching, writing, discovery, and presentation skillsComfortable and willing to be a hands-on contributorGreat at setting up processes, thereafter measuring and improving themInterested in contributing to product discovery and research, with basic understanding of statisticsYou will find yourselfDrive customer success through the entire life cycle to ensure adoption, growth, and renewal. This might include replying customer support ticketsYou will help onboard and transition new customers, mostly virtually and sometimes at a physical face-to-face sessionDefine success plans jointly with customers and key stakeholders to deliver high value outcomes.Build trusted customer relationships by coupling deep domain and product expertise with constructive customer engagement.Act as the voice of our customers, conveying needs and issues internally across departments. Identify and flag trends within your clients' industries, and feed this back internally.Prioritize input from customers, sales, and partners to the Product team to ensure customer feedback is fully represented in our Go-To-Market processes and product roadmapDocument customer success stories and make them referenceableDocument key customer interactions on Hubspot and achieve measurable adoptionFoster the customer community through content development and webinar delivery in partnership with the marketing team in the near future.Manage the Customer Success Executive teamReport to the Customer Success LeadSuccess Indicators% of newly onboarded customers achieving product success in 28 days (internal definition will be shared during interview)Renewal ratesThe OfferThe opportunity to lead and manage processes in the space of adoption, onboarding, support and successCross collaborate across departments and learn how customer-centric tech products are builtGrowth opportunities as we double our team in the next 12 monthsBe part of a fast-paced growth environment that always stretches you and forces you to be slightly uncomfortableWork with talented, intense and motivated colleagues in a dynamic and vibrant environment
StaffAny
(IT / Development)
About The CompanyStaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.About The RoleThe Customer Success Manager ensures that our clients achieve product value and customer satisfaction, directly contributing to the retention and account expansion rates of the Company.A huge part of the role is being the voice of the customer, collecting, analysing and presenting customer feedback to steer product direction and improve user experience. If you are someone who believes in product led growth and are stimulated by helping others and problem solving, apply to join our rocketship.You AreProficient in writing and speaking in English(Necessary) Able to speak Mandarin proficiently and Bahasa Melayu/Indonesia at an intermediate level3 - 6 years experience in a client-facing/account management roleCalm and diplomatic under pressure when working through tough customer issuesEmpathetic to customers and colleaguesEnjoy solving problemsProcess-driven at workExcellent coaching, writing, discovery, and presentation skillsComfortable and willing to be a hands-on contributorGreat at setting up processes, thereafter measuring and improving themInterested in contributing to product discovery and research, with basic understanding of statisticsYou will find yourselfDrive customer success through the entire life cycle to ensure adoption, growth, and renewal. This might include replying customer support ticketsYou will help onboard and transition new customers, mostly virtually and sometimes at a physical face-to-face sessionDefine success plans jointly with customers and key stakeholders to deliver high value outcomes.Build trusted customer relationships by coupling deep domain and product expertise with constructive customer engagement.Act as the voice of our customers, conveying needs and issues internally across departments. Identify and flag trends within your clients' industries, and feed this back internally.Prioritize input from customers, sales, and partners to the Product team to ensure customer feedback is fully represented in our Go-To-Market processes and product roadmapDocument customer success stories and make them referenceableDocument key customer interactions on Hubspot and achieve measurable adoptionFoster the customer community through content development and webinar delivery in partnership with the marketing team in the near future.Manage the Customer Success Executive teamReport to the Customer Success LeadSuccess Indicators% of newly onboarded customers achieving product success in 28 days (internal definition will be shared during interview)Renewal ratesThe OfferThe opportunity to lead and manage processes in the space of adoption, onboarding, support and successCross collaborate across departments and learn how customer-centric tech products are builtGrowth opportunities as we double our team in the next 12 monthsBe part of a fast-paced growth environment that always stretches you and forces you to be slightly uncomfortableWork with talented, intense and motivated colleagues in a dynamic and vibrant environment
remote
remote
Customer Service Representative (Remote)
WindshieldHUB.com (Automotive)
Remote (Asia Time Zone Permitted) Negotiable
WindshieldHUB is one of the fastest-growing on-demand services in the US. We take pride in providing best-in-class customer service to its clients, with such a strong vision and tradition, the role of a Customer Service Representative, highlights of the job role include providing top quality customer service, actively listening to clients’ inquiries and complaints, and providing accurate information in return, and increasing brand value and inspire loyalty through every interaction.Skills and Qualities RequiredActive ListenerDecision-makerTech-savvyKPI-orientedPunctualEnergeticArticulateEnglish Level C1 or C2The profile of the ideal candidate for this role is a combination of exceptional professionalism and independent thinking. You will be expected to make intelligent decisions for the customer within seconds. Of course, to do that, you need to be an outstanding listener to understand what the customer needs appropriately. You will be expected to have an organized work ethic, respecting others and your own time.We are currently looking to fill both afternoon and evening shifts at this time. You will be required to have your Desktop computer with a noise-canceling headset.A Day at the JobDeal with inbound Customer Service and business support calls with quality responses and in volume.Display positive energy and stay motivated while working out complex problems for customersDisplay active listening; interjecting and paraphrasing customers’ requests to confirm and specify needsUse SOPs as guidelines while making confident decisions to benefit customers and acting upon them.Be ready to help customers with problems they might face on our digital self-service platform.Display self-motivation to achieve assigned targets and organizational goals and objectivesMeet all KPIs for CSRs: quality, average handle time, and schedule complianceOther duties assigned by your supervisorSchedule Service for our Customers
WindshieldHUB.com
(Automotive)
WindshieldHUB is one of the fastest-growing on-demand services in the US. We take pride in providing best-in-class customer service to its clients, with such a strong vision and tradition, the role of a Customer Service Representative, highlights of the job role include providing top quality customer service, actively listening to clients’ inquiries and complaints, and providing accurate information in return, and increasing brand value and inspire loyalty through every interaction.Skills and Qualities RequiredActive ListenerDecision-makerTech-savvyKPI-orientedPunctualEnergeticArticulateEnglish Level C1 or C2The profile of the ideal candidate for this role is a combination of exceptional professionalism and independent thinking. You will be expected to make intelligent decisions for the customer within seconds. Of course, to do that, you need to be an outstanding listener to understand what the customer needs appropriately. You will be expected to have an organized work ethic, respecting others and your own time.We are currently looking to fill both afternoon and evening shifts at this time. You will be required to have your Desktop computer with a noise-canceling headset.A Day at the JobDeal with inbound Customer Service and business support calls with quality responses and in volume.Display positive energy and stay motivated while working out complex problems for customersDisplay active listening; interjecting and paraphrasing customers’ requests to confirm and specify needsUse SOPs as guidelines while making confident decisions to benefit customers and acting upon them.Be ready to help customers with problems they might face on our digital self-service platform.Display self-motivation to achieve assigned targets and organizational goals and objectivesMeet all KPIs for CSRs: quality, average handle time, and schedule complianceOther duties assigned by your supervisorSchedule Service for our Customers
remote
remote
Customer Success Manager - APAC
JumpCloud IT / Development
Remote (Asia Time Zone Permitted) Negotiable
All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloudJumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.Location: This role is remote in the country of Singapore. You must be authorized to work in Singapore to be considered for this role.OverviewDo you enjoy engaging with early adopters to help them maximize their technology investments? Do you like to define processes and build innovative organizations? Then we have an incredible opportunity for you at JumpCloud!What You’ll Be DoingAs a Customer Success Manager, you will be the primary point of contact for business issues with our customers and partners. You will develop and cultivate relationships where your role is to ensure customers and partners are connected to the JumpCloud Employees and process to resolve issues, receive product updates , and to share all information regarding future planning and ad hoc needs. The focus of this role is to efficiently and consistently satisfy our customers’ needs.Your Duties And Responsibilities IncludeWork with our customers to understand their needs, goals, and prioritiesWork with each of our departments to ensure our customer’s needs are being addressedGuide new customers through the implementation success plan process until customer is fully on-boardedUnderstand customer objectives and lead them through their journey to ensure Customer Lifetime ValueFamiliar with Account Health and building Account Plans that drive the customer’s business outcomesBuild value for customers with JumpCloud’s platform and educate on features not already used by accountsProactively keep clients engaged and informed based upon success plan; build client relationsIdentify expansion opportunities to generate additional revenue (upsell/cross-sell) that may arise during the renewal management cycleProactively identify issues that may impact a renewal, and engage all available resources to resolve the issue in a professional, coordinated mannerHow Success Will Be MeasuredEnsuring successful customer onboardingHigh Customer RetentionSteady increase in Customer RenewalsIncrease in overall Customer ExpansionIdentification of Upsell OpportunitiesWe’re Looking For3+ years of customer engagement experience at a SaaS companyOutstanding verbal & written communications and strong listening skills, particularly in the technical IT environment.Outstanding interpersonal and service orientation skills, demonstrating a positive, can-do attitude.Excellent problem-solving, multi-tasking, time management and organizational skills, with strong attention to detail.Previous experience with Salesforce preferred but not requiredBachelor’s degree in a business-related major is preferredWhere you’ll be working/Location:JumpCloud is committed to being Remote First. All of our roles are remote. If a role requires you to be in a certain location or country, that will be clearly stated in the job description. All roles posted in United States locations do require that you be located within one of the 50 U.S. States.Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote, work from one of our office locations (CO only currently) or flex your time.Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
JumpCloud
(IT / Development)
All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloudJumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.Location: This role is remote in the country of Singapore. You must be authorized to work in Singapore to be considered for this role.OverviewDo you enjoy engaging with early adopters to help them maximize their technology investments? Do you like to define processes and build innovative organizations? Then we have an incredible opportunity for you at JumpCloud!What You’ll Be DoingAs a Customer Success Manager, you will be the primary point of contact for business issues with our customers and partners. You will develop and cultivate relationships where your role is to ensure customers and partners are connected to the JumpCloud Employees and process to resolve issues, receive product updates , and to share all information regarding future planning and ad hoc needs. The focus of this role is to efficiently and consistently satisfy our customers’ needs.Your Duties And Responsibilities IncludeWork with our customers to understand their needs, goals, and prioritiesWork with each of our departments to ensure our customer’s needs are being addressedGuide new customers through the implementation success plan process until customer is fully on-boardedUnderstand customer objectives and lead them through their journey to ensure Customer Lifetime ValueFamiliar with Account Health and building Account Plans that drive the customer’s business outcomesBuild value for customers with JumpCloud’s platform and educate on features not already used by accountsProactively keep clients engaged and informed based upon success plan; build client relationsIdentify expansion opportunities to generate additional revenue (upsell/cross-sell) that may arise during the renewal management cycleProactively identify issues that may impact a renewal, and engage all available resources to resolve the issue in a professional, coordinated mannerHow Success Will Be MeasuredEnsuring successful customer onboardingHigh Customer RetentionSteady increase in Customer RenewalsIncrease in overall Customer ExpansionIdentification of Upsell OpportunitiesWe’re Looking For3+ years of customer engagement experience at a SaaS companyOutstanding verbal & written communications and strong listening skills, particularly in the technical IT environment.Outstanding interpersonal and service orientation skills, demonstrating a positive, can-do attitude.Excellent problem-solving, multi-tasking, time management and organizational skills, with strong attention to detail.Previous experience with Salesforce preferred but not requiredBachelor’s degree in a business-related major is preferredWhere you’ll be working/Location:JumpCloud is committed to being Remote First. All of our roles are remote. If a role requires you to be in a certain location or country, that will be clearly stated in the job description. All roles posted in United States locations do require that you be located within one of the 50 U.S. States.Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote, work from one of our office locations (CO only currently) or flex your time.Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
remote
remote
OPEN TO FRESH GRADUATES - Client Services Representative
Northern Trust Corporation IT / Development
Remote (Asia Time Zone Permitted) Negotiable
This is an exciting post for fresh graduates who are looking to start a career in the financial industry. We are looking for candidates who have the drive and wish to explore the world of client servicing!What we doGFS Client Liaison Group is the single point of contact for investment managers and internally managed clients into Northern Trust.GFS Client Liaison Group Custody Servicing is responsible for delivering outstanding service to managers and clients of every size and level of sophistication, facilitating communication and simplifying information flow between/among partners.The Client Service Representative Will Serve As The Primary Contact For Investment Management Firms Or Client Investment Managers On The FollowingDomestic and international trade communication and settlement issues, including funding and facilitation of execution of foreign exchange where applicable.Monitors daily activity of portfolio. Responsible for daily management across portfolios, follow-up on cash management or reconciliation items, corporate action or income issues, etcHandling of queries from Asian-based Investment managers. Works through issues and adding value to the relationship, ensuring high quality service delivery.ResponsibilitiesActs as the primary contact for investment management firms on day to day operational needs relating to clients accounts held at the Bank. Service all partners, investment managers and clients daily with the flexibility and commitment necessary to meet expectations/requirements and respond appropriately to any situation.Communicate issues and recommend solutions directly to investment managers, clients, and partners. Work efficiently to resolve client/IM issues. Initiate client/IM communication to add value to the relationship where applicable/possible.Monitors overall account status. Assesses impact of certain transactions on total account relationship.Responsible for follow-up on cash management or overdraft issues. Determines appropriate action to take and follow-up with internal and external parties as appropriate.Coordinates daily contact with Investment Managers regarding client account activities. Informs managers of any exceptions and proposed steps for resolutions.Stays abreast of changes in the various securities markets, as well as new or existing NT products or services.Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures.Researches and resolves processing inquiries and facilitates or prepares correcting entries including reversals and rejects.Adheres to all policies and procedures and assists in updating as needed in order to help identify, assess, monitor, and control risk.QualificationsDegree within Finance or Business or diploma holders with relevant experience0-2 years work experienceHas knowledge in general custody and middle office, securities businessFund Accounting experience is a plusStrong communication skills – verbal and written.Has transferable skills and tech savvy (e.g Excel, Macro )Keen on research (e.g. markets, products)High adaptability to changes and has experience working effectively within a global organization/environmentOur culture is a key reason our employees enjoy working at Northern Trust. We have strong principles, a diverse organization, a prestigious history, and a commitment to solid and steady growth. We embrace industry-leading ideas and value our people. We are approachable, friendly, and exceptionally committed our clients and employees.To learn more about our philosophy and where Northern Trust could take your career, please visit careers.northerntrust.comAdditional Information
Northern Trust Corporation
(IT / Development)
This is an exciting post for fresh graduates who are looking to start a career in the financial industry. We are looking for candidates who have the drive and wish to explore the world of client servicing!What we doGFS Client Liaison Group is the single point of contact for investment managers and internally managed clients into Northern Trust.GFS Client Liaison Group Custody Servicing is responsible for delivering outstanding service to managers and clients of every size and level of sophistication, facilitating communication and simplifying information flow between/among partners.The Client Service Representative Will Serve As The Primary Contact For Investment Management Firms Or Client Investment Managers On The FollowingDomestic and international trade communication and settlement issues, including funding and facilitation of execution of foreign exchange where applicable.Monitors daily activity of portfolio. Responsible for daily management across portfolios, follow-up on cash management or reconciliation items, corporate action or income issues, etcHandling of queries from Asian-based Investment managers. Works through issues and adding value to the relationship, ensuring high quality service delivery.ResponsibilitiesActs as the primary contact for investment management firms on day to day operational needs relating to clients accounts held at the Bank. Service all partners, investment managers and clients daily with the flexibility and commitment necessary to meet expectations/requirements and respond appropriately to any situation.Communicate issues and recommend solutions directly to investment managers, clients, and partners. Work efficiently to resolve client/IM issues. Initiate client/IM communication to add value to the relationship where applicable/possible.Monitors overall account status. Assesses impact of certain transactions on total account relationship.Responsible for follow-up on cash management or overdraft issues. Determines appropriate action to take and follow-up with internal and external parties as appropriate.Coordinates daily contact with Investment Managers regarding client account activities. Informs managers of any exceptions and proposed steps for resolutions.Stays abreast of changes in the various securities markets, as well as new or existing NT products or services.Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures.Researches and resolves processing inquiries and facilitates or prepares correcting entries including reversals and rejects.Adheres to all policies and procedures and assists in updating as needed in order to help identify, assess, monitor, and control risk.QualificationsDegree within Finance or Business or diploma holders with relevant experience0-2 years work experienceHas knowledge in general custody and middle office, securities businessFund Accounting experience is a plusStrong communication skills – verbal and written.Has transferable skills and tech savvy (e.g Excel, Macro )Keen on research (e.g. markets, products)High adaptability to changes and has experience working effectively within a global organization/environmentOur culture is a key reason our employees enjoy working at Northern Trust. We have strong principles, a diverse organization, a prestigious history, and a commitment to solid and steady growth. We embrace industry-leading ideas and value our people. We are approachable, friendly, and exceptionally committed our clients and employees.To learn more about our philosophy and where Northern Trust could take your career, please visit careers.northerntrust.comAdditional Information
remote
remote
Customer Success Manager (Kuala Lumpur, Malaysia - Remote)
StaffAny IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About the companyStaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.About the roleThe Customer Success Manager ensures that our clients achieve product value and customer satisfaction, directly contributing to the retention and account expansion rates of the Company.A huge part of the role is being the voice of the customer, collecting, analysing and presenting customer feedback to steer product direction and improve user experience. If you are someone who believes in product led growth and are stimulated by helping others and problem solving, apply to join our rocketship.You AreProficient in writing and speaking in English(Necessary) Able to speak Mandarin proficiently and Bahasa Melayu/Indonesia at an intermediate level3 - 6 years experience in a client-facing/account management roleCalm and diplomatic under pressure when working through tough customer issuesEmpathetic to customers and colleaguesEnjoy solving problemsProcess-driven at workExcellent coaching, writing, discovery, and presentation skillsComfortable and willing to be a hands-on contributorGreat at setting up processes, thereafter measuring and improving themInterested in contributing to product discovery and research, with basic understanding of statisticsYou will find yourselfDrive customer success through the entire life cycle to ensure adoption, growth, and renewal. This might include replying customer support ticketsYou will help onboard and transition new customers, mostly virtually and sometimes at a physical face-to-face sessionDefine success plans jointly with customers and key stakeholders to deliver high value outcomes.Build trusted customer relationships by coupling deep domain and product expertise with constructive customer engagement.Act as the voice of our customers, conveying needs and issues internally across departments. Identify and flag trends within your clients' industries, and feed this back internally.Prioritize input from customers, sales, and partners to the Product team to ensure customer feedback is fully represented in our Go-To-Market processes and product roadmapDocument customer success stories and make them referenceableDocument key customer interactions on Hubspot and achieve measurable adoptionFoster the customer community through content development and webinar delivery in partnership with the marketing team in the near future.Manage the Customer Success Executive teamReport to the Customer Success LeadSuccess Indicators% of newly onboarded customers achieving product success in 28 days (internal definition will be shared during interview)Renewal ratesThe OfferThe opportunity to lead and manage processes in the space of adoption, onboarding, support and successCross collaborate across departments and learn how customer-centric tech products are builtGrowth opportunities as we double our team in the next 12 monthsBe part of a fast-paced growth environment that always stretches you and forces you to be slightly uncomfortableWork with talented, intense and motivated colleagues in a dynamic and vibrant environment
StaffAny
(IT / Development)
About the companyStaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.About the roleThe Customer Success Manager ensures that our clients achieve product value and customer satisfaction, directly contributing to the retention and account expansion rates of the Company.A huge part of the role is being the voice of the customer, collecting, analysing and presenting customer feedback to steer product direction and improve user experience. If you are someone who believes in product led growth and are stimulated by helping others and problem solving, apply to join our rocketship.You AreProficient in writing and speaking in English(Necessary) Able to speak Mandarin proficiently and Bahasa Melayu/Indonesia at an intermediate level3 - 6 years experience in a client-facing/account management roleCalm and diplomatic under pressure when working through tough customer issuesEmpathetic to customers and colleaguesEnjoy solving problemsProcess-driven at workExcellent coaching, writing, discovery, and presentation skillsComfortable and willing to be a hands-on contributorGreat at setting up processes, thereafter measuring and improving themInterested in contributing to product discovery and research, with basic understanding of statisticsYou will find yourselfDrive customer success through the entire life cycle to ensure adoption, growth, and renewal. This might include replying customer support ticketsYou will help onboard and transition new customers, mostly virtually and sometimes at a physical face-to-face sessionDefine success plans jointly with customers and key stakeholders to deliver high value outcomes.Build trusted customer relationships by coupling deep domain and product expertise with constructive customer engagement.Act as the voice of our customers, conveying needs and issues internally across departments. Identify and flag trends within your clients' industries, and feed this back internally.Prioritize input from customers, sales, and partners to the Product team to ensure customer feedback is fully represented in our Go-To-Market processes and product roadmapDocument customer success stories and make them referenceableDocument key customer interactions on Hubspot and achieve measurable adoptionFoster the customer community through content development and webinar delivery in partnership with the marketing team in the near future.Manage the Customer Success Executive teamReport to the Customer Success LeadSuccess Indicators% of newly onboarded customers achieving product success in 28 days (internal definition will be shared during interview)Renewal ratesThe OfferThe opportunity to lead and manage processes in the space of adoption, onboarding, support and successCross collaborate across departments and learn how customer-centric tech products are builtGrowth opportunities as we double our team in the next 12 monthsBe part of a fast-paced growth environment that always stretches you and forces you to be slightly uncomfortableWork with talented, intense and motivated colleagues in a dynamic and vibrant environment
remote
remote
Customer Service Representative
Locad IT / Development
Remote (Asia Time Zone Permitted) Negotiable
LOCAD is a cloud logistics network, providing SCaaS (Supply Chain as a Service) to e-Commerce entrepreneurs and enterprises. With our integrated technology, international warehouse network, and dedicated team of logistic experts, we build a more sustainable future for e-Commerce businesses.We are an early stage start-up, founded by entrepreneurs from the e-commerce, logistics and supply chain industries. Our mission is to democratize the supply chain for all and support the rapid and exciting expansion of e-commerce across Southeast Asia.This role is part of the Operations team, which is a collection of brilliant individuals from all areas of eCommerce, logistics and supply chain. They build our network, manage fulfilment, refine processes and provide ongoing customer success support.What you’ll focus on…As a Customer Service Representative, you will bring a true passion for solving customer issues and providing the highest level of customer care.Locads customers are key, so you will be driving continuous improvement on how we engage with them, including the implementation of best practices and automation initiatives.Provide 1st level support to Locads customers through our internal ticketing system.You will resolve customer concerns and immediately raise critical incidents to the appropriate person.Support the Customer Success team with the day to day support of our customers.What you bring…Customer service experience.You can work independentlyYou’re efficient and highly organizedDemonstrated the ability to handle tasks efficiently without compromise to qualityExcellent communication skills, both written and verbal.A professional, problem solving attitude.Customer focussed attitude, willing to go the extra mile.You’re comfortable with dealing with multiple tickets and requests.What you’ll get…You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee given flexibility to create and build in their space.We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.Annual Bonus25 days leave.Health Insurance.Generous equipment allowance.Fully remote and flexible working.Annual L&D support.We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
Locad
(IT / Development)
LOCAD is a cloud logistics network, providing SCaaS (Supply Chain as a Service) to e-Commerce entrepreneurs and enterprises. With our integrated technology, international warehouse network, and dedicated team of logistic experts, we build a more sustainable future for e-Commerce businesses.We are an early stage start-up, founded by entrepreneurs from the e-commerce, logistics and supply chain industries. Our mission is to democratize the supply chain for all and support the rapid and exciting expansion of e-commerce across Southeast Asia.This role is part of the Operations team, which is a collection of brilliant individuals from all areas of eCommerce, logistics and supply chain. They build our network, manage fulfilment, refine processes and provide ongoing customer success support.What you’ll focus on…As a Customer Service Representative, you will bring a true passion for solving customer issues and providing the highest level of customer care.Locads customers are key, so you will be driving continuous improvement on how we engage with them, including the implementation of best practices and automation initiatives.Provide 1st level support to Locads customers through our internal ticketing system.You will resolve customer concerns and immediately raise critical incidents to the appropriate person.Support the Customer Success team with the day to day support of our customers.What you bring…Customer service experience.You can work independentlyYou’re efficient and highly organizedDemonstrated the ability to handle tasks efficiently without compromise to qualityExcellent communication skills, both written and verbal.A professional, problem solving attitude.Customer focussed attitude, willing to go the extra mile.You’re comfortable with dealing with multiple tickets and requests.What you’ll get…You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee given flexibility to create and build in their space.We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.Annual Bonus25 days leave.Health Insurance.Generous equipment allowance.Fully remote and flexible working.Annual L&D support.We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
remote
remote
Manager, Customer Success
mongoDB IT / Development
Remote (Asia Time Zone Permitted) Negotiable
The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program in Singapore. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases.You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.This role is remote optional until January 10, 2022, we are looking to speak to candidates who plan to be available in Singapore for when we introduce our hybrid model.We’re looking for someone withPassion for and experience in hiring, developing and managing a team of individual contributors. Your team and their success are your top priorityA proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processesA mind for technology. We’ll teach you all about MongoDB and databases, but our users and products are inherently technical. You should be tooExperience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not requiredHigh organisation in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritisation and time managementYou know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes in your regionA strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organisation and within AsiaYou have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds across the Asia regionAn adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processesOutstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externallyA Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacityRole Overview & Key ResponsibilitiesPeople leadership: Recruit, mentor and develop individuals on the CSM teamExecution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targetsBuild programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoptionExecutive presence and communication: Build and maintain relationships across MongoDB teams, organisations and officesSuccess MeasuresThe Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:In the first 3 months you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team membersIn 6 months, have hired your team to at least 90% capacity (as per hiring plan outlined to you). You’re actively mentoring and guiding the team through quarterly and monthly team goals and initiativesIn 12 months you’ll have accomplished and are 100% on track for your team’s hiring plan, coach your individual contributors on the team efficiently, and are on achieving and exceeding your regional team goals for retention, expansion and customer satisfactionTo drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB is an equal opportunities employer.
mongoDB
(IT / Development)
The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program in Singapore. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases.You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.This role is remote optional until January 10, 2022, we are looking to speak to candidates who plan to be available in Singapore for when we introduce our hybrid model.We’re looking for someone withPassion for and experience in hiring, developing and managing a team of individual contributors. Your team and their success are your top priorityA proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processesA mind for technology. We’ll teach you all about MongoDB and databases, but our users and products are inherently technical. You should be tooExperience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not requiredHigh organisation in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritisation and time managementYou know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes in your regionA strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organisation and within AsiaYou have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds across the Asia regionAn adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processesOutstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externallyA Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacityRole Overview & Key ResponsibilitiesPeople leadership: Recruit, mentor and develop individuals on the CSM teamExecution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targetsBuild programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoptionExecutive presence and communication: Build and maintain relationships across MongoDB teams, organisations and officesSuccess MeasuresThe Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:In the first 3 months you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team membersIn 6 months, have hired your team to at least 90% capacity (as per hiring plan outlined to you). You’re actively mentoring and guiding the team through quarterly and monthly team goals and initiativesIn 12 months you’ll have accomplished and are 100% on track for your team’s hiring plan, coach your individual contributors on the team efficiently, and are on achieving and exceeding your regional team goals for retention, expansion and customer satisfactionTo drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB is an equal opportunities employer.
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