Search All Job Opportunities in Myanmar | New Day Jobs

We are changing the way companies are hiring, and we are enabling access for anyone to build their career, regardless of location.We are growing quickly and we are looking for customer support specialists who can help us to ensure that our clients are successful onboarding, using our system, and beyond.ResponsibilitiesOur customer support team is critical to our company and client success. Responsibilities include:Provide customer service for all customers, especially corporate clients, to ensure that our customers have a great experience using our serviceMonitor and respond diligently to questions via phone, SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.Check in with customers periodically, troubleshoot with them to solve and issues or problemsLiaise with technical team, sales team and the remaining teammembers in order relay learnings and feedback from customersHandle customer onboardingPeriodically run campaigns and testing to determine user behavior, preferences, and learningsRequirements1+ years experience in customer-focused role (service-oriented business / industry preferred)Attention-to-detailPositive personality and attitudeStrong work-ethic, and excitement to go above and beyondExcellent problem-solving skillsTime management skillsStrong computer / social media skillsFluency in both English and BurmeseIf you're looking for a great next step in your career in an exciting team environment, you should apply now.

Job DescriptionResponsibility (Job summary):To perform Liaising with Tenants on renewables, termination, payment of their lease contracts and have to handle the complaints regarding leasing matters.Handle and maintain the proper safekeeping of account files, lease agreements and keep stock of leasing items (e.g. flyers, brochures, etc.,).Conduct market survey and monitor competitors project (e.g. rental rates, new tenants and occupancy rate, etc.,).Have communication and cooperate with internal departments for Leasing contracts, Form C, payment and other operation matters.Follow up with Finance team for Lease contract’s invoices, outstanding bills, and all other expenses.Have to perform leasing sales calls and meet with the potential customers.Have to prepare weekly, monthly and yearly reports for leasing status.Update monthly tenancy schedule.Able to perform ad-hoc jobs assigned by the Leasing Manager. Requirements2~4 Years of work experience in Sales, Customer Service, or related field.Any Bachelor Degree.Professional attitude and appearance, good communication and public relationGood command of Japanese Speaking as least N3 Level, prefer English Language (Writing + Speaking). Able to use MS Office Application, Internet & Email.Must available for leasing sale visit.Customer service mindset and attitude.Team player with high cooperation attitude.Proactive and able to work under pressure.

Better Reports is looking for a data-savvy customer service representative to provide world-class customer service for our rapidly growing SaaS app.About the companyBetter Reports was founded in 2017.We are a small team of highly effective individuals, distributed across the globe.Our product is a data analysis and reporting SaaS app, trusted by over 2,000 businesses and growing.We are on a mission to provide the best tool for analyzing data from popular apps and APIs.Our app is currently available on the Shopify platform and we are working hard on expanding to other platforms (such as Stripe, Quickbooks, Xero, etc...).You can find out more about the current app for Shopify here: https://apps.shopify.com/betterreportsAbout the jobIt is first and foremost a customer service role.The majority of your time will be spent reading and replying to email queries from customers through our help desk tool (HelpScout).Common customer queries include:- Requests to create custom reports and custom formulas- Investigating and explaining report results- Requests about features, capabilities, pricing, refundsOn a less frequent basis, you may be required to:- Write documentation about various features of the app- Record videos to demonstrate functionality of the app that help answer specific customer questions- Jump on phone/video calls with larger customers to educate and walk through various featuresOpportunity for growth as the company expandsSkillsWe value highly effective individuals who are passionate about their work.Required- Analytical readingYou'll spend most of your time reading and replying to customer emails.You must be able to read a customer’s email and figure out what they are asking, and not simply what they are saying.- Intelligible writingYour written English needs to be excellent. Beside correct grammar and spelling, you must be a clear, concise and intelligible writer. This skill is fundamental, not only to reply to customers, but also to contribute to our product documentation and communicate internally.- Problem solvingYou’ll frequently encounter requests for reports that haven’t come up before. You must be tenacious and consider all the different ways that you might be able to solve the problem and come up with an optimal solution.- Love for data and numbersWhile you don’t need extensive experience with data tools (see next item), you must have an affinity for slicing and dicing data. If you’ve never written an Excel formula or have never heard of SQL, this role is not the right fit for you.Nice to have- Proficient with data analysis tools such as Excel, SQL, Tableau, PowerBI, Google DataStudio or other similar tools. If you are familiar with any of those tools, you’ll be able to use our app effectively in just a few days.- Experience with the industries of e-commerce / accounting / finance.Most of our reports analyze orders, transactions, and other financial data. It would help if you were familiar with these domains.- Good at recording screen castsOur current documentation is lacking video tutorials and we need to record more of them. Working remotely- You must be comfortable working from home (or other remote environment), have a dedicated workspace, fast and reliable internet access- You must be a self starter, proactive and be able to get things done with minimal supervision- You are expected to be available and online during working hours (we communicate via chat a lot)- You are expected to (over)communicate clearly and frequently, and send frequent emails about your progress, suggestions, issues, questions, etc...- Your writing skills will be put into practice daily to communicate internally and externally.- You will join our team as an independent contractor / sole proprietor and will be responsible for paying your own taxes.Compensation: $40K to $50K+ USD depending on skills and location (cost of living)We are looking forward to hearing from you!data analysis|customer service|writing

You will be responsible for handling a high volume of calls and emails, attending to all types of enquiries from customers.Your duties shall not be strictly limited to the below and will depend on the Company’s activity.Deliver consistent advice and support to customers on our services and memberships in accordance with the company’s service standards and quality objectivesResolve customers’ enquiries, complaints, feedbackAssist with membership enrollment processProvide remote technical assistance to customersManage outgoing calls to customers during customer journeyAnalyze each situation and escalate calls to the right team to ensure the best and quickest actionHandle outgoing calls for satisfaction surveyKey RequirementsExperience in customer service, preferably in the call center environmentExcellent communication and listening skills with the ability to empathize and provide solutions to the customersExcellent team working skills and flexibility in approach to workStrong organizational skills, ability to multi-task and detail orientedAble to work on rotating shift (including weekdays and weekends) - 40 hours work week

We are looking for an expert with experience in conducting evaluations of peace projects funded by the Joint Peace Fund in Myanmar. The project involves the evaluation of two JPF funded projects regarding "issue-based dialogues" in the Myanmar peace process run by the Swe Tha Har organization.The expert should ideally have the following qualities:- More than 5 years of experience in Peace Work in Myanmar- Experience in working for CSOs working in peace processes- Experience in process evaluations - Experience with international funding organizations.- Currently based in Myanmar, but can be of any nationality.Please PM us for any questions and to share the ToR with you.

Senior Customer Success ManagerRemote“The battery is the technology of our time.” -The EconomistVoltaiq is a Battery Intelligence software company. Our data platform brings unprecedented analytics, visualization, and predictive capabilities to any company with a battery-powered business model. World-leading brands — including global automakers in Detroit and Germany, household-name tech giants, and decacorn startups — depend on Voltaiq software to accelerate product development, optimize performance, ensure safety and reliability, and unlock financial value in their products. Our high-powered team is composed of battery industry veterans, PhD scientists, a highly skilled product and engineering team, and an advisory board of C-level industry execs, all of whom are passionate about enabling the global energy transition. Voltaiq is headquartered in Berkeley, CA, serving customers around the world.The role:Our Customer Success team’s mission is to drive successful and timely adoption of Voltaiq software at our customers in order to maximize customer value and ensure contract renewals and growth. You will guide customers along their journey through deployment, training, workflow analysis, best practice adoption, and KPI evaluation. You’ll build close relationships with both Voltaiq end users and business stakeholders within customer organizations, in order to understand customer challenges and deliver solutions that provide value at every level. You’ll interface closely with our sales, Applications Engineering and Product teams to ensure customer needs are met. This role requires technical acumen, as well as excellent interpersonal and organizational skills. You’ll be an early member of a small and growing team, with significant opportunity for advancement within the company. This position reports to the Vice President of Customer Success.Responsibilities:Lead engagements with our customers, managing complex and timely implementations, serving as the central point of communication around project status, progress toward milestone dates and status of project issues and risks. Develop solid, trusted customer relationships and grow them over time. Become a trusted, strategic advisor to our customers, helping them identify, quantify and achieve their goals.Responsible for reporting progress towards goals to customer stakeholders at quarterly delivery meetings. Empower our customers to become experts with the Voltaiq platform and transfer the knowledge you create while solving their problems.Work closely with our customers and our Applications Engineering to understand customer workflows to identify process improvements.Identify and surface customer pain points and requirements to the Product team for inclusion in roadmap planning.Partner with the Voltaiq sales team to craft account and program strategies that will deepen customer relationships and drive incremental business opportunity.Ensure ongoing customer service, technical, and other support is delivered effectively across the portfolio of clients.Manage multiple client projects at any given time, effectively prioritizing your own efforts and those of other team members.Monitor and ensure customer success, including health, usage metrics, and user surveys.Up to 30% travel for customer meetings and industry events (Travel is currently paused due to the pandemic).Qualifications:3 or more years of customer-facing and project management experience in strategic account management, management consulting, strategy, or other relevant experience, ideally in a rapidly-paced top-tier consulting firm, services, or technology-related environment.You have demonstrated success working directly with clients, including developing account strategy and building senior level relationships.Experience working with large enterprise customers or partners, managing multi-month implementations, development projects, or large-scale rollouts.BS or BA in Materials Science, Engineering, Environmental Policy or related field; MBA or other relevant advanced degree strongly preferred.You are analytical, yet creative.Strong written and oral communication skills, and proven ability to work with both technical and non-technical teams.Strong organization skills, with an ability to manage multiple incoming requests, a strong sense of how to motivate others, and an uncanny ability to “get things done.”Desire and ability to thrive in a loosely structured, high-demand startup environment.Passion for Energy, with a grasp of basic concepts (current, potential, energy, charge, power).Competitive salary plus equity and full benefits. Our main office is located in downtown Berkeley, CA.Voltaiq is an equal opportunity employer and is committed to achieving a diverse workforce through application of its equal opportunity and nondiscrimination policy, in all aspects of employment.project management|customer service

We are an early-stage startup that is hiring an experienced and enthusiastic Customer Success Launch Specialist to support our growing Service Delivery team within our Customer Success department. We are looking to bring on individuals who want to make sure our clients and web experts have an amazing experience working with B12! To do this, you will hone your project management skills to own customer projects ranging from new website launches to small website enhancements, all while communicating effectively with customers and our web designers. If you are a strong communicator who can dynamically drive others to be successful, we would love to hear from you!As a Customer Success Launch Specialist you will:Own a book of 20-40 projects that are at various stages of completion, driving the processes needed to successfully finish them in a timely manner for our customers, balancing quality and efficiency.Be the primary contact and advocate to deliver best-in-class products to our clients.Manage email, phone, and chat communication with B12 customers.Lead client launch calls to integrate customer business goals, web design, and B12 product functionality into a successful project scope to help customers launch their websites.Manage project delivery in collaboration with clients and freelance web design experts.Develop strategies to turn client and expert needs into product requirements.You’d be a good fit if:You bring 1.5+ years of experience supporting clients with technology products in a project management capacity.You are a quick and clear writer and an amazing communicator.You have experience in the world of web design helping launch and manage websites.You have empathy for small business owners and can quickly grasp the issues they’re facing.You feel comfortable managing your time and deciding amongst competing priorities.You care about and want to contribute to our mission of helping people do meaningful work.You have some familiarity with managing third party integrations on websites.You enjoy learning and teaching.Don’t fearWe don't have a minimum number of years of experience for this role. We highly favor talent and interest.Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.How to applyPlease provide:A pointer to your CV, resume, LinkedIn profile, or any other summary of your career so far.Some informal text introducing yourself and what you are excited about.customer support|websites