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remote
remote
Director of Customer Support
Vela Software (Computer software) Customer Support  Management 
Remote (Asia Time Zone Permitted) Negotiable
Vela Software is looking for a strong Director of Customer Support based remotely (US EST working hours) to join their portfolio tech company My Housing Search, the Zillow of Affordable Housing.The Director of Customer Service will direct and oversee the organizations customer service operations.Duties/Responsibilities:Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.Establishes performance metrics for customer service representatives.Oversees the daily workflow of the department.Establishes service levels and requirements for the department.Develops and implements methods to record, assess, and analyze customer feedback.Develops and implements training and quality assurance programs for new hires and experienced employees.Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention.Acts as a liaison between the customer service department and other divisions in the company.Drafts and implements the departments budget.Performs other related duties as assigned.Education and Experience:Bachelors degree required.7+ years related experience required.3+ years prior management experience required.Required Skills/Abilities:Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Proficient with Microsoft Office Suite or related software.
Vela Software
(Computer software) Customer Support  Management 
Vela Software is looking for a strong Director of Customer Support based remotely (US EST working hours) to join their portfolio tech company My Housing Search, the Zillow of Affordable Housing.The Director of Customer Service will direct and oversee the organizations customer service operations.Duties/Responsibilities:Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.Establishes performance metrics for customer service representatives.Oversees the daily workflow of the department.Establishes service levels and requirements for the department.Develops and implements methods to record, assess, and analyze customer feedback.Develops and implements training and quality assurance programs for new hires and experienced employees.Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention.Acts as a liaison between the customer service department and other divisions in the company.Drafts and implements the departments budget.Performs other related duties as assigned.Education and Experience:Bachelors degree required.7+ years related experience required.3+ years prior management experience required.Required Skills/Abilities:Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Proficient with Microsoft Office Suite or related software.
Hot Job
remote
remote
Account Manager (Remote)
PaperplaneCo (Media production) Client Relations  customer success 
Remote (Asia Time Zone Permitted) Negotiable
We are looking for an experienced Agency Account Manager (Remote)to join our nimble, passionate, and fully remote team.You will play a key role as the main liaison between the agency and our clients. As the AM, you will oversee and manage the client/agency relationships, determine client needs, and work to ensure the agency delivers quality work. You will also be responsible for growing business through increased client engagements and referrals. What your main focus will be: Building long-lasting relationships with existing and potential clientsProvide strong campaign management leadership, adeptly balance client requests with scheduled internal resource commitments Act as the main conduit for project progress between the team and the client and ensure projects remain on scheduleMonitor the marketplace and collaborate with internal teams to meet changing client demandsWhat you bring:Significant experience (7+ years) in professional client relationship management.A solid background in advertising, design or marketingExperience in managing multiple projects/ portfoliosExcellent presentation, communication, interpersonal, negotiation, and influencing skillsCome join the movement! If you’ve mastered extraordinary skills, have the drive and motivation that true autonomy brings, and know why you do what you do, we’d love to hear from you! Note that this is a fully remote position; candidates are expected to have a fully operational home office and consistent internet access. Our office works on UTC +8, and team members are expected to be available during business hours within this time zone. A full job description will be provided to shortlisted candidates.Send us your CV, portfolio, and any relevant links that shine a light on your talents. We’re excited to hear from you, and look forward to learning about you and how you could contribute to our team.  
PaperplaneCo
(Media production) Client Relations  customer success 
We are looking for an experienced Agency Account Manager (Remote)to join our nimble, passionate, and fully remote team.You will play a key role as the main liaison between the agency and our clients. As the AM, you will oversee and manage the client/agency relationships, determine client needs, and work to ensure the agency delivers quality work. You will also be responsible for growing business through increased client engagements and referrals. What your main focus will be: Building long-lasting relationships with existing and potential clientsProvide strong campaign management leadership, adeptly balance client requests with scheduled internal resource commitments Act as the main conduit for project progress between the team and the client and ensure projects remain on scheduleMonitor the marketplace and collaborate with internal teams to meet changing client demandsWhat you bring:Significant experience (7+ years) in professional client relationship management.A solid background in advertising, design or marketingExperience in managing multiple projects/ portfoliosExcellent presentation, communication, interpersonal, negotiation, and influencing skillsCome join the movement! If you’ve mastered extraordinary skills, have the drive and motivation that true autonomy brings, and know why you do what you do, we’d love to hear from you! Note that this is a fully remote position; candidates are expected to have a fully operational home office and consistent internet access. Our office works on UTC +8, and team members are expected to be available during business hours within this time zone. A full job description will be provided to shortlisted candidates.Send us your CV, portfolio, and any relevant links that shine a light on your talents. We’re excited to hear from you, and look forward to learning about you and how you could contribute to our team.  
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remote
remote
Bilingual Chinese Customer Support
Strikingly (Internet) English (Proficient)  Customer Service  Chinese (Mandarin) 
Remote (Asia Time Zone Permitted) Negotiable
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and moredo other tasks like translation and product testingThis project requires:Great Chinese (native level) and English communication skills, both written and oralCustomer support experience in a fast-paced environmentKnowledge of Domains, SEO, and Analytics is a plus!Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)Can work during holidays and the weekendsLaptop/computer and a stable internet connection
Strikingly
(Internet) English (Proficient)  Customer Service  Chinese (Mandarin) 
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and moredo other tasks like translation and product testingThis project requires:Great Chinese (native level) and English communication skills, both written and oralCustomer support experience in a fast-paced environmentKnowledge of Domains, SEO, and Analytics is a plus!Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)Can work during holidays and the weekendsLaptop/computer and a stable internet connection
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remote
remote
Customer Service Representative: Member Care Advisor (Remote)
Better Health IT / Development Customer Service 
Remote (Asia Time Zone Permitted) Negotiable
Customer Service Representative: Our Member Care Advisors (Remote) Better Health is creating a new medical provider type, disrupting the $80B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution. We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions.Since its inception in November 2019, Better Health has gained Medicare licenses in 46 states, 11 Medicaid licenses, and preferred national provider contracts with Oscar Health and Humana. This has allowed our member base to rapidly grow month to month with virtually no churn. We are backed by Caffeinated Capital, General Catalyst, 8VC, and Bill Ackman, as well as several prominent healthcare leaders including the CEO and President of eHealth.It is time for us to continue our growth by hiring more Member Care Advisors! If you -Are excited about making a positive, lasting impact on people's livesWant to take an active part in bringing about the consumer healthcare revolutionLove eCommerce and shaping a company's success in the early daysLet's talk!So, what will you do as our Member Care Advisor?Develop a deep knowledge of our product and our customers, including types of medical conditions, the insurance market, and billing.Be the first line of contact for customer questions and issues, work with the appropriate internal members (e.g. product, billing, operations), to solve problemsFull lifecycle customer relationship management: everything from answering questions from potential customers up through purchase, and all customer contact thereafter.Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and othersCreate internal processes that ensure delightful interactions at all stages of the customer life-cycle.Be the voice of the customer internally, advocating for their needs and ensuring that product development is reflective of this.Sounds exciting? We're looking for YOU, if you:Have proven experience in customer success roles for a durable medical equipment (DME) company.Have a passion for consumer healthcare and helping people live their best lives.Are dedicated to exceeding expectations of all customers, internal and external, and always acting with the customer in mind.Are a self-starter, Always-Be-Selling, able to think creatively, problem-solve, and prioritize tasks in a fast-moving environment.Are excited to work in a startup environment and create impact from day 1.Are comfortable working a 1099 contracted position.Bonus points if you are fluent in Spanish!Now, why choose Better Health?For starters, our benefits include:Full Remote FlexibilityJoining a leadership team driven to improving the lives of those living with chronic conditionsBut most importantly, here at Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our diverse team is united by our shared values:Open dialogue with radical transparencyCreativity to run with ideasCollaboration across teamsIf you're fired up at the thought of revitalizing a tired $60 billion industry and passionate about user-focused solutions, join us!Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.
Better Health
(IT / Development) Customer Service 
Customer Service Representative: Our Member Care Advisors (Remote) Better Health is creating a new medical provider type, disrupting the $80B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution. We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions.Since its inception in November 2019, Better Health has gained Medicare licenses in 46 states, 11 Medicaid licenses, and preferred national provider contracts with Oscar Health and Humana. This has allowed our member base to rapidly grow month to month with virtually no churn. We are backed by Caffeinated Capital, General Catalyst, 8VC, and Bill Ackman, as well as several prominent healthcare leaders including the CEO and President of eHealth.It is time for us to continue our growth by hiring more Member Care Advisors! If you -Are excited about making a positive, lasting impact on people's livesWant to take an active part in bringing about the consumer healthcare revolutionLove eCommerce and shaping a company's success in the early daysLet's talk!So, what will you do as our Member Care Advisor?Develop a deep knowledge of our product and our customers, including types of medical conditions, the insurance market, and billing.Be the first line of contact for customer questions and issues, work with the appropriate internal members (e.g. product, billing, operations), to solve problemsFull lifecycle customer relationship management: everything from answering questions from potential customers up through purchase, and all customer contact thereafter.Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and othersCreate internal processes that ensure delightful interactions at all stages of the customer life-cycle.Be the voice of the customer internally, advocating for their needs and ensuring that product development is reflective of this.Sounds exciting? We're looking for YOU, if you:Have proven experience in customer success roles for a durable medical equipment (DME) company.Have a passion for consumer healthcare and helping people live their best lives.Are dedicated to exceeding expectations of all customers, internal and external, and always acting with the customer in mind.Are a self-starter, Always-Be-Selling, able to think creatively, problem-solve, and prioritize tasks in a fast-moving environment.Are excited to work in a startup environment and create impact from day 1.Are comfortable working a 1099 contracted position.Bonus points if you are fluent in Spanish!Now, why choose Better Health?For starters, our benefits include:Full Remote FlexibilityJoining a leadership team driven to improving the lives of those living with chronic conditionsBut most importantly, here at Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our diverse team is united by our shared values:Open dialogue with radical transparencyCreativity to run with ideasCollaboration across teamsIf you're fired up at the thought of revitalizing a tired $60 billion industry and passionate about user-focused solutions, join us!Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.
remote
remote
IMS Service Desk Consultant
ManpowerGroup IT / Development public speaking  Customer Service 
Remote (Asia Time Zone Permitted) Negotiable
Job Description Summary The Service Desk consultant is responsible for acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through multiple channels including human, digital, self-service, and automated.Responsibilities: They provide the first point of contact for customers for all service desk calls and ticketsThey are responsible for the triage of service desk incidents received including correct prioritization and allocation (Ticket qualification, queue management and initial triage for IMS tickets)They are responsible for logging and responding to service desk calls that are submitted via telephoneThey communicate directly with the customers as required to gather needed informationThey perform investigation, diagnosis and resolution of customer incidents and requests, resolving as many tickets as possible in first line, drawing on expertise from a range of departments and individuals as requiredThey learn about Infor products and services and keep up to date with changes to be able to effectively manage and respond to customer enquiriesThey are responsible for the monitoring and escalation of service desk tickets to ensure they meet or do not exceed contracted SLAs or OLAs until closureThey work across departments within Infor to ensure appropriate and timely resolution of service desk ticketsThey provide courteous, professional, timely and helpful responses to customer enquiries on the service deskThey are responsible for helping to build excellent customer relationshipsThey are responsible for the maintenance, both internal and customer facing, service desk documentationThey are responsible for helping to build a robust knowledge baseThey participate in internal and external auditsThey ensure compliance in our service desk processesThey participate in a programme of continuous improvement, to ensure the support systems and processes are appropriate to changing company and customer requirementsThey track whether an alert has been dealt with and the alert has been closed, or resolve the alert or escalate and reassigns the alertThey execute level 1 tasks (known, documented and repeatable tasks)They perform workload balancing to ensure tickets are distributed evenly to efficiently match customer demandsThey perform daily regular application health checks to build more resilient systems. Proactively detect issues and report them for resolutionEducational Requirements:Bachelors or Master’s degree in Engineering in preferably computer engineering stream/ MCA/ MBAKey Requirements/Responsibilities:2-4 Years of professional experience managing operations of the customer, front ending to customer.Excellent English communication skills (both spoken and written)Client-oriented, self-motivated person with a strong drive for development with excellent time management and organizational skillsAble to work under pressure and meet deadlines assuring quality of service deliveryComprehensive knowledge/experience of general corporate business practices, concepts, and principles of contract management and strong analytical skills or vertical knowledgeExperience in Account Management and/or Consulting Management is desirableService Operations Manager or Service Delivery Manager experience would be a plusProject Management & ITIL Processes knowledge is mandatoryExcellent working knowledge is required in MS Excel/ Word/ MS Project/ Visio/ Lucid Chart/ One Note/ SharePoint/ Power point/ServiceNow/ MS team etc.ITIL foundation v4 & Agile Process knowledge would be an additional asset.Willing to work in any Time Zone as customers prefer the operations manager to work in their time zones.Experience in dealing with Managed Services type of contracts for ERP solutions whether On Premise and/or in the Cloud.Knowledge of Infor’s Industry solutions namely LN, M3, S3, Syteline, EAM, WFM, Cloud Suite Solutions and other Infor solutions is desirable.Working experience with any ERP solution is desirable.Work exposure at customer locations will be a value addAbility to write clear documentation of operating proceduresExperienced in working with remote teams in a global environment is desirable.
ManpowerGroup
(IT / Development) public speaking  Customer Service 
Job Description Summary The Service Desk consultant is responsible for acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through multiple channels including human, digital, self-service, and automated.Responsibilities: They provide the first point of contact for customers for all service desk calls and ticketsThey are responsible for the triage of service desk incidents received including correct prioritization and allocation (Ticket qualification, queue management and initial triage for IMS tickets)They are responsible for logging and responding to service desk calls that are submitted via telephoneThey communicate directly with the customers as required to gather needed informationThey perform investigation, diagnosis and resolution of customer incidents and requests, resolving as many tickets as possible in first line, drawing on expertise from a range of departments and individuals as requiredThey learn about Infor products and services and keep up to date with changes to be able to effectively manage and respond to customer enquiriesThey are responsible for the monitoring and escalation of service desk tickets to ensure they meet or do not exceed contracted SLAs or OLAs until closureThey work across departments within Infor to ensure appropriate and timely resolution of service desk ticketsThey provide courteous, professional, timely and helpful responses to customer enquiries on the service deskThey are responsible for helping to build excellent customer relationshipsThey are responsible for the maintenance, both internal and customer facing, service desk documentationThey are responsible for helping to build a robust knowledge baseThey participate in internal and external auditsThey ensure compliance in our service desk processesThey participate in a programme of continuous improvement, to ensure the support systems and processes are appropriate to changing company and customer requirementsThey track whether an alert has been dealt with and the alert has been closed, or resolve the alert or escalate and reassigns the alertThey execute level 1 tasks (known, documented and repeatable tasks)They perform workload balancing to ensure tickets are distributed evenly to efficiently match customer demandsThey perform daily regular application health checks to build more resilient systems. Proactively detect issues and report them for resolutionEducational Requirements:Bachelors or Master’s degree in Engineering in preferably computer engineering stream/ MCA/ MBAKey Requirements/Responsibilities:2-4 Years of professional experience managing operations of the customer, front ending to customer.Excellent English communication skills (both spoken and written)Client-oriented, self-motivated person with a strong drive for development with excellent time management and organizational skillsAble to work under pressure and meet deadlines assuring quality of service deliveryComprehensive knowledge/experience of general corporate business practices, concepts, and principles of contract management and strong analytical skills or vertical knowledgeExperience in Account Management and/or Consulting Management is desirableService Operations Manager or Service Delivery Manager experience would be a plusProject Management & ITIL Processes knowledge is mandatoryExcellent working knowledge is required in MS Excel/ Word/ MS Project/ Visio/ Lucid Chart/ One Note/ SharePoint/ Power point/ServiceNow/ MS team etc.ITIL foundation v4 & Agile Process knowledge would be an additional asset.Willing to work in any Time Zone as customers prefer the operations manager to work in their time zones.Experience in dealing with Managed Services type of contracts for ERP solutions whether On Premise and/or in the Cloud.Knowledge of Infor’s Industry solutions namely LN, M3, S3, Syteline, EAM, WFM, Cloud Suite Solutions and other Infor solutions is desirable.Working experience with any ERP solution is desirable.Work exposure at customer locations will be a value addAbility to write clear documentation of operating proceduresExperienced in working with remote teams in a global environment is desirable.
remote
remote
Customer Support Executive (3200RM a month)
Sirius Support (Consumer services)
Remote (Asia Time Zone Permitted) Negotiable
Who We AreSirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions.Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.The Application ProcessWe have intense competition for all of our roles. To succeed in being shortlisted, we recommend practicing CCAT style tests, with attention to detail, speed, and an ability to react well to change and ambiguity paramount.You will undergo several tests, so do your best to shine!Our CultureNo more worrying about heavy traffic conditions and looking for parking spaces to start work on time!We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly. We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements! We Define, Measure, Analyze, Improve, Control, and Repeat.Who You AreIf you resonate with what you have read so far, this is who we are looking for:You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humour. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviours. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.You want to change the traditional ways of working by using more technology from your home. What We OfferIt is an opportunity to work at one of the few truly global, truly remote work organisations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring. You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.What The Role DoesYou will primarily work on:Tickets sent in via the ticketing systemLive Chat Queries from customersYou will need to:Have prior experience in Customer or Technical Support in a high volume, high quality environmentThink fast on your feetBe agile in approachBe concise and preciseType quickly and wellHave a go-getter attitude and proactive approachBe willing to work on rotating shifts where neededTo Be Eligible To Apply, You Will NeedA stable internet connection of at least 10 Mbps up and down.A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM. A webcam and headset.A quiet place to work.A go-getter attitude and a willingness to learn and teach.Intermediate to advanced skills in MS Excel and Sheets. Excellent command of English language - comprehension, spoken and written.
Sirius Support
(Consumer services)
Who We AreSirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions.Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.The Application ProcessWe have intense competition for all of our roles. To succeed in being shortlisted, we recommend practicing CCAT style tests, with attention to detail, speed, and an ability to react well to change and ambiguity paramount.You will undergo several tests, so do your best to shine!Our CultureNo more worrying about heavy traffic conditions and looking for parking spaces to start work on time!We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly. We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements! We Define, Measure, Analyze, Improve, Control, and Repeat.Who You AreIf you resonate with what you have read so far, this is who we are looking for:You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humour. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviours. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.You want to change the traditional ways of working by using more technology from your home. What We OfferIt is an opportunity to work at one of the few truly global, truly remote work organisations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring. You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.What The Role DoesYou will primarily work on:Tickets sent in via the ticketing systemLive Chat Queries from customersYou will need to:Have prior experience in Customer or Technical Support in a high volume, high quality environmentThink fast on your feetBe agile in approachBe concise and preciseType quickly and wellHave a go-getter attitude and proactive approachBe willing to work on rotating shifts where neededTo Be Eligible To Apply, You Will NeedA stable internet connection of at least 10 Mbps up and down.A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM. A webcam and headset.A quiet place to work.A go-getter attitude and a willingness to learn and teach.Intermediate to advanced skills in MS Excel and Sheets. Excellent command of English language - comprehension, spoken and written.
remote
remote
Customer Service: Enrollment Advisor (Remote)
Better Health IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Enrollment Advisor: Customer Service Representative (Remote)Better Health is creating a new medical provider type, disrupting the $80B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution. We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions.Since its inception in November 2019, Better Health has gained Medicare licenses in 46 states, 11 Medicaid licenses, and preferred national provider contracts with Oscar Health and Humama. This has allowed our member base to rapidly grow month to month with virtually no churn. We are backed by Caffeinated Capital, General Catalyst, 8VC, and Bill Ackman, as well as several prominent healthcare leaders including the CEO and President of eHealth.It is time for us to continue our growth by hiring more Member Care Advisors! If you -Are excited about making a positive, lasting impact on people's livesWant to take an active part in bringing about the consumer healthcare revolutionLove eCommerce and shaping a company's success in the early daysLet's talk!So, what will you do as our Enrollment Advisor?Develop a deep knowledge of our product and our customers, including types of medical conditions, the insurance market, and billing.Be the first line of contact for customer questions and issues, work with the appropriate internal members (e.g. product, billing, operations), to solve problemsFull lifecycle customer relationship management: everything from answering questions from potential customers up through purchase, and all customer contact thereafter.Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and othersCreate internal processes that ensure delightful interactions at all stages of the customer life-cycle.Be the voice of the customer internally, advocating for their needs and ensuring that product development is reflective of this.Work closely with Account Executives to improve deal flow and grow pipelineCollaborate and provide feedback with Marketing & Sales leadership to improve messaging, content, strategy and resultsSounds exciting? We're looking for YOU, if you:Have proven experience in customer success roles for a durable medical equipment (DME) company.Have a passion for consumer healthcare and helping people live their best lives.Are dedicated to exceeding expectations of all customers, internal and external, and always acting with the customer in mind.Are a self-starter, Always-Be-Selling, able to think creatively, problem-solve, and prioritize tasks in a fast-moving environment.Are excited to work in a startup environment and create impact from day 1.Are comfortable working a 1099 contracted position.1-3 years of outbound sales experience. Now, why choose Better Health?For starters, our benefits include:Full Remote FlexibilityJoining a leadership team driven to improving the lives of those living with chronic conditionsNo cold calling! Only warm / hot leads that are generated through our websiteBut most importantly, here at Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our diverse team is united by our shared values:Open dialogue with radical transparencyCreativity to run with ideasCollaboration across teamsIf you're fired up at the thought of revitalizing a tired $60 billion industry and passionate about user-focused solutions, join us!Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.
Better Health
(IT / Development)
Enrollment Advisor: Customer Service Representative (Remote)Better Health is creating a new medical provider type, disrupting the $80B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution. We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions.Since its inception in November 2019, Better Health has gained Medicare licenses in 46 states, 11 Medicaid licenses, and preferred national provider contracts with Oscar Health and Humama. This has allowed our member base to rapidly grow month to month with virtually no churn. We are backed by Caffeinated Capital, General Catalyst, 8VC, and Bill Ackman, as well as several prominent healthcare leaders including the CEO and President of eHealth.It is time for us to continue our growth by hiring more Member Care Advisors! If you -Are excited about making a positive, lasting impact on people's livesWant to take an active part in bringing about the consumer healthcare revolutionLove eCommerce and shaping a company's success in the early daysLet's talk!So, what will you do as our Enrollment Advisor?Develop a deep knowledge of our product and our customers, including types of medical conditions, the insurance market, and billing.Be the first line of contact for customer questions and issues, work with the appropriate internal members (e.g. product, billing, operations), to solve problemsFull lifecycle customer relationship management: everything from answering questions from potential customers up through purchase, and all customer contact thereafter.Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and othersCreate internal processes that ensure delightful interactions at all stages of the customer life-cycle.Be the voice of the customer internally, advocating for their needs and ensuring that product development is reflective of this.Work closely with Account Executives to improve deal flow and grow pipelineCollaborate and provide feedback with Marketing & Sales leadership to improve messaging, content, strategy and resultsSounds exciting? We're looking for YOU, if you:Have proven experience in customer success roles for a durable medical equipment (DME) company.Have a passion for consumer healthcare and helping people live their best lives.Are dedicated to exceeding expectations of all customers, internal and external, and always acting with the customer in mind.Are a self-starter, Always-Be-Selling, able to think creatively, problem-solve, and prioritize tasks in a fast-moving environment.Are excited to work in a startup environment and create impact from day 1.Are comfortable working a 1099 contracted position.1-3 years of outbound sales experience. Now, why choose Better Health?For starters, our benefits include:Full Remote FlexibilityJoining a leadership team driven to improving the lives of those living with chronic conditionsNo cold calling! Only warm / hot leads that are generated through our websiteBut most importantly, here at Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our diverse team is united by our shared values:Open dialogue with radical transparencyCreativity to run with ideasCollaboration across teamsIf you're fired up at the thought of revitalizing a tired $60 billion industry and passionate about user-focused solutions, join us!Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.
remote
remote
Customer Success Manager
Onfido (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
How do you verify real people in the digital world? Onfido helps companies see real identity – the humans behind the screens – using world-leading AI and identity experts. Our solutions enable customers to prove their identities, wherever they are, with just an ID and their face. So companies have everything they need to grow their businesses securely.Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Bunq and Remitly the assurance they need to onboard customers remotely and securely.We’re looking for a dynamic Customer Success Manager to grow, nurture and retain our accounts in our Asia & Pacific region.You will manage a portfolio of accounts and be responsible for customer implementations /onboarding customers, Maintaining excellent relationships with client-side senior managers, you’ll deeply understand their priorities and problems.In doing so you’ll help maximise partnership and revenue opportunities for Onfido. Ensuring our customers have the very best Onfido experience includes managing issues, running QBRs when needed, and cross-selling/up-selling relevant products and services, for which you'll have individual targets and commission schemes.As a Customer Success Manager At Onfido You WillManage your existing Book of Business (ongoing usage revenue, renewals, up/cross sales)Work side-by-side with our Account Executive and Product teams to retain a strong service offering and deliver the best Onfido experience possible to our customersClient onboarding and take up of the Onfido service working alongside Client and Onfido representativesSolve client challenges by working in partnership with clients and presenting solutionsBe the voice of the customer internally, including feeding customer priorities in to the Product team (issues and enhancements)Focus on personal and team development to improve team performance to enable us to scale more effectively (best practice sharing)We’re looking for a Customer Success Manager who has a combination of:1+ years experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similarExperience of managing a Book of Business value £200 to £500k+ along with quarterly KPIs such as revenue usage and retention ratesGood commercial business and technical acumen understanding client challenges with IT development and deployment, especially in the SaaS market.A Business solutions focus, with emphasis on helping customers meet business outcomesDemonstrable Stakeholder Management skills, both within service providers and customer teamsThe ability to communicate and present complex information concisely with sound reasoning and strong attention to detailUsed to being the voice of the customer internally, including experience of partnering with Product teams, dealing with prioritisation and demand management problemsService Delivery skills being comfortable monitoring performance and dealing with issue management, resolving problems that help the client and the service providerEvidence of good data analytical skillsExperience working in SaaS environments preferredOnfido CultureOnfidoer’s share a set of core values and want to hear from you if you believe in:> Succeeding together; you work collaboratively and put the team first> Taking pride; you care about quality, producing great work and customer / user outcomes> Creating customer buzz; you demonstrate a strong user / customer focus> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others> Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things betterAlong with our multi-national team in our London HQ we have offices in EMEA, America and APAC, making Onfido an exciting and culturally enriching place to work.Onfido BalancePersonal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:> Our Body benefits prioritise health, wellbeing, exercise and recovery.> Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.> Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.Check out Life at Onfido via our LinkedIn Careers Page !Please note: Onfidoers are all working from home for the time being. We also have switched to a virtual recruitment process and all our Newfidos will be onboarding remotely. Stay Safe!Onfido is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.
Onfido
(Information technology and services)
How do you verify real people in the digital world? Onfido helps companies see real identity – the humans behind the screens – using world-leading AI and identity experts. Our solutions enable customers to prove their identities, wherever they are, with just an ID and their face. So companies have everything they need to grow their businesses securely.Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Bunq and Remitly the assurance they need to onboard customers remotely and securely.We’re looking for a dynamic Customer Success Manager to grow, nurture and retain our accounts in our Asia & Pacific region.You will manage a portfolio of accounts and be responsible for customer implementations /onboarding customers, Maintaining excellent relationships with client-side senior managers, you’ll deeply understand their priorities and problems.In doing so you’ll help maximise partnership and revenue opportunities for Onfido. Ensuring our customers have the very best Onfido experience includes managing issues, running QBRs when needed, and cross-selling/up-selling relevant products and services, for which you'll have individual targets and commission schemes.As a Customer Success Manager At Onfido You WillManage your existing Book of Business (ongoing usage revenue, renewals, up/cross sales)Work side-by-side with our Account Executive and Product teams to retain a strong service offering and deliver the best Onfido experience possible to our customersClient onboarding and take up of the Onfido service working alongside Client and Onfido representativesSolve client challenges by working in partnership with clients and presenting solutionsBe the voice of the customer internally, including feeding customer priorities in to the Product team (issues and enhancements)Focus on personal and team development to improve team performance to enable us to scale more effectively (best practice sharing)We’re looking for a Customer Success Manager who has a combination of:1+ years experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similarExperience of managing a Book of Business value £200 to £500k+ along with quarterly KPIs such as revenue usage and retention ratesGood commercial business and technical acumen understanding client challenges with IT development and deployment, especially in the SaaS market.A Business solutions focus, with emphasis on helping customers meet business outcomesDemonstrable Stakeholder Management skills, both within service providers and customer teamsThe ability to communicate and present complex information concisely with sound reasoning and strong attention to detailUsed to being the voice of the customer internally, including experience of partnering with Product teams, dealing with prioritisation and demand management problemsService Delivery skills being comfortable monitoring performance and dealing with issue management, resolving problems that help the client and the service providerEvidence of good data analytical skillsExperience working in SaaS environments preferredOnfido CultureOnfidoer’s share a set of core values and want to hear from you if you believe in:> Succeeding together; you work collaboratively and put the team first> Taking pride; you care about quality, producing great work and customer / user outcomes> Creating customer buzz; you demonstrate a strong user / customer focus> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others> Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things betterAlong with our multi-national team in our London HQ we have offices in EMEA, America and APAC, making Onfido an exciting and culturally enriching place to work.Onfido BalancePersonal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:> Our Body benefits prioritise health, wellbeing, exercise and recovery.> Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.> Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.Check out Life at Onfido via our LinkedIn Careers Page !Please note: Onfidoers are all working from home for the time being. We also have switched to a virtual recruitment process and all our Newfidos will be onboarding remotely. Stay Safe!Onfido is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.
remote
remote
Customer Success Manager (Engagement)
Aspire IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About Aspire:Aspire is the leading all-in-one business banking platform in South-East Asia. We are on a mission to reinvent banking for a new generation of entrepreneurs and business owners, empowering startups to realise their full potential.Founded in 2018 by former Lazada founders and executives, Aspire has raised over USD 200M+ across equity and debt from world-class investors. To power our solutions we have partnered with some of the best companies in the world such as Visa and Wise.In 2020 we were awarded Hottest Startup by Singapore Business Review and Finalist MAS Fintech Awards, and in 2021 were named in LinkedIn’s Top 5 Startups to work for in Singapore. We currently have over 170 employees across offices in Singapore, Indonesia, Vietnam and a flexible working culture.You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don’t take NO for an answer.We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and create the future of banking with us.About the Role:We are looking for a rock star to join our customer success team and help engage customers, and turn them into ambassadors of Aspire.Actively seek solutions to the difficulties faced by customers, and help customers to use the Aspire platform to operate their businessEngage customers proactively at key moments in their lifecycle with Aspire, become their trusted advisor, and push for engagementEngage churning customers and re-engage themDraft content (scripts, FAQs, etc) to support your team and help the customersHandle inbound queries from customers and provide technical and product support via multiple channels (email, chat, WhatsApp, phone)Work closely with our other teams, such as the onboarding, compliance, product, and marketing teams, to resolve issues and escalate opportunities for improvementYour Profile:Min. 3 year experience in a customer facing roleLoving it to talk to and help customersAbility to guide & build a relationship with C-Suite level customersProven track record & experience in customer success or salesPositive get-it-done attitude and proud to contribute to the success of a fast growing startupGreat communication skillsPlease note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data,
Aspire
(IT / Development)
About Aspire:Aspire is the leading all-in-one business banking platform in South-East Asia. We are on a mission to reinvent banking for a new generation of entrepreneurs and business owners, empowering startups to realise their full potential.Founded in 2018 by former Lazada founders and executives, Aspire has raised over USD 200M+ across equity and debt from world-class investors. To power our solutions we have partnered with some of the best companies in the world such as Visa and Wise.In 2020 we were awarded Hottest Startup by Singapore Business Review and Finalist MAS Fintech Awards, and in 2021 were named in LinkedIn’s Top 5 Startups to work for in Singapore. We currently have over 170 employees across offices in Singapore, Indonesia, Vietnam and a flexible working culture.You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don’t take NO for an answer.We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and create the future of banking with us.About the Role:We are looking for a rock star to join our customer success team and help engage customers, and turn them into ambassadors of Aspire.Actively seek solutions to the difficulties faced by customers, and help customers to use the Aspire platform to operate their businessEngage customers proactively at key moments in their lifecycle with Aspire, become their trusted advisor, and push for engagementEngage churning customers and re-engage themDraft content (scripts, FAQs, etc) to support your team and help the customersHandle inbound queries from customers and provide technical and product support via multiple channels (email, chat, WhatsApp, phone)Work closely with our other teams, such as the onboarding, compliance, product, and marketing teams, to resolve issues and escalate opportunities for improvementYour Profile:Min. 3 year experience in a customer facing roleLoving it to talk to and help customersAbility to guide & build a relationship with C-Suite level customersProven track record & experience in customer success or salesPositive get-it-done attitude and proud to contribute to the success of a fast growing startupGreat communication skillsPlease note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data,
remote
remote
Customer Success Manager
Locad (Logistics and supply chain)
Remote (Asia Time Zone Permitted) Negotiable
LOCAD is a cloud logistics network, providing SCaaS (Supply Chain as a Service) to e-Commerce entrepreneurs and enterprises. With our integrated technology, international warehouse network, and dedicated team of logistic experts, we build a more sustainable future for e-Commerce businesses.We are an early stage start-up, founded by entrepreneurs from the e-commerce, logistics and supply chain industries. Our mission is to democratize the supply chain for all and support the rapid and exciting expansion of e-commerce across Southeast Asia.This role is part of the Operations team, which is a collection of brilliant individuals from all areas of eCommerce, logistics and supply chain. They build our network, manage fulfilment, refine processes and provide ongoing customer success support.What you’ll focus on…First and foremost, you’ll be the brand ambassador for Locad, but also the support function that our customers use to ensure they get the most of the Locad platform. Your objective is to build long term relationships that are built on trust. After all, the customers we bring on board are building their business and we are key to their success, as they are to ours.Other objectives that belong to this role;Own the account management and monthly business review process for assigned LOCAD brandsManage and represent assigned LOCAD brands with internal stakeholderEnsure brand inquiries are prioritized and answered within Service Level Agreement (SLA)Assist in updating / improving the Customer Success Management (CSM) knowledge-base and account management Standard Operating Procedures (SOPs)Continuously secure actionable brand feedback to improve LOCAD offering.Lead & Coach junior Customer Success colleagues.What you bring…Passionate for Customer success and customer relationships.Moving 1000’s of items daily means the process provides the opportunity for a large number of potential issues. Being calm, data driven and able to hand pressure is key.Previous experience within a similar environment, SaaS, Logistics, eCommerce would all be very advantageous.A data driven and analytical approach, able to review processes and drive meaningful insights.Excellent communication skills both written and verbal, someone that can actively listen, show empathy and offer solutions.A positive attitude.What you’ll get…You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee given flexibility to create and build in their space.We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.Annual Bonus25 days leave.Health Insurance.Generous equipment allowance.Fully remote and flexible working.Annual L&D support.We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
Locad
(Logistics and supply chain)
LOCAD is a cloud logistics network, providing SCaaS (Supply Chain as a Service) to e-Commerce entrepreneurs and enterprises. With our integrated technology, international warehouse network, and dedicated team of logistic experts, we build a more sustainable future for e-Commerce businesses.We are an early stage start-up, founded by entrepreneurs from the e-commerce, logistics and supply chain industries. Our mission is to democratize the supply chain for all and support the rapid and exciting expansion of e-commerce across Southeast Asia.This role is part of the Operations team, which is a collection of brilliant individuals from all areas of eCommerce, logistics and supply chain. They build our network, manage fulfilment, refine processes and provide ongoing customer success support.What you’ll focus on…First and foremost, you’ll be the brand ambassador for Locad, but also the support function that our customers use to ensure they get the most of the Locad platform. Your objective is to build long term relationships that are built on trust. After all, the customers we bring on board are building their business and we are key to their success, as they are to ours.Other objectives that belong to this role;Own the account management and monthly business review process for assigned LOCAD brandsManage and represent assigned LOCAD brands with internal stakeholderEnsure brand inquiries are prioritized and answered within Service Level Agreement (SLA)Assist in updating / improving the Customer Success Management (CSM) knowledge-base and account management Standard Operating Procedures (SOPs)Continuously secure actionable brand feedback to improve LOCAD offering.Lead & Coach junior Customer Success colleagues.What you bring…Passionate for Customer success and customer relationships.Moving 1000’s of items daily means the process provides the opportunity for a large number of potential issues. Being calm, data driven and able to hand pressure is key.Previous experience within a similar environment, SaaS, Logistics, eCommerce would all be very advantageous.A data driven and analytical approach, able to review processes and drive meaningful insights.Excellent communication skills both written and verbal, someone that can actively listen, show empathy and offer solutions.A positive attitude.What you’ll get…You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee given flexibility to create and build in their space.We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.Annual Bonus25 days leave.Health Insurance.Generous equipment allowance.Fully remote and flexible working.Annual L&D support.We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
remote
remote
Customer Success Associate
Locad (Logistics and supply chain)
Remote (Asia Time Zone Permitted) Negotiable
LOCAD is a cloud logistics network, providing SCaaS (Supply Chain as a Service) to e-Commerce entrepreneurs and enterprises. With our integrated technology, international warehouse network, and dedicated team of logistic experts, we build a more sustainable future for e-Commerce businesses.We are an early stage start-up, founded by entrepreneurs from the e-commerce, logistics and supply chain industries. Our mission is to democratize the supply chain for all and support the rapid and exciting expansion of e-commerce across Southeast Asia.This role is part of the Operations team, which is a collection of brilliant individuals from all areas of eCommerce, logistics and supply chain. They build our network, manage fulfilment, refine processes and provide ongoing customer success support.What you’ll focus on…As a Customer Success Associate, you will bring a true passion for solving customer issues and providing the highest level of customer care. Your immediate responsibility will be to help us build a first-class customer success experience.Locads customers are key, so you will be driving continuous improvement on how we engage with them, including the implementation of best practices and automation initiatives.Working within our Operations department, you support the Customer Success team with the day to day support of our customers.You’ll liaise with internal stakeholders across the business to maximise efficiency by automating tasks, building processes and resolving technical issues.Provide meaningful customer support by listening and understanding customer issues.Work closely to build relationships with customers that provide long lasting solutions.This role will report to a Customer Success Manager.What you bring…You have an understanding of Supply Chain, Logistics or eCommerce.You have experience in a customer success or vendor management role, ideally within a similar sector. If not, you have the drive and passion to learn.You’re comfortable with discussing issues that can vary from performance to technical.You are a confident communicator that can listen, understand and provide solutions.You’re comfortable with dealing with multiple tickets and requests.What you’ll get…You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee given flexibility to create and build in their space.We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.The opportunity to progress through the roles within Customer Success, building towards Customer Success Management.Annual Bonus25 days leave.Health Insurance.Generous equipment allowance.Fully remote and flexible working.Annual L&D support.We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
Locad
(Logistics and supply chain)
LOCAD is a cloud logistics network, providing SCaaS (Supply Chain as a Service) to e-Commerce entrepreneurs and enterprises. With our integrated technology, international warehouse network, and dedicated team of logistic experts, we build a more sustainable future for e-Commerce businesses.We are an early stage start-up, founded by entrepreneurs from the e-commerce, logistics and supply chain industries. Our mission is to democratize the supply chain for all and support the rapid and exciting expansion of e-commerce across Southeast Asia.This role is part of the Operations team, which is a collection of brilliant individuals from all areas of eCommerce, logistics and supply chain. They build our network, manage fulfilment, refine processes and provide ongoing customer success support.What you’ll focus on…As a Customer Success Associate, you will bring a true passion for solving customer issues and providing the highest level of customer care. Your immediate responsibility will be to help us build a first-class customer success experience.Locads customers are key, so you will be driving continuous improvement on how we engage with them, including the implementation of best practices and automation initiatives.Working within our Operations department, you support the Customer Success team with the day to day support of our customers.You’ll liaise with internal stakeholders across the business to maximise efficiency by automating tasks, building processes and resolving technical issues.Provide meaningful customer support by listening and understanding customer issues.Work closely to build relationships with customers that provide long lasting solutions.This role will report to a Customer Success Manager.What you bring…You have an understanding of Supply Chain, Logistics or eCommerce.You have experience in a customer success or vendor management role, ideally within a similar sector. If not, you have the drive and passion to learn.You’re comfortable with discussing issues that can vary from performance to technical.You are a confident communicator that can listen, understand and provide solutions.You’re comfortable with dealing with multiple tickets and requests.What you’ll get…You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee given flexibility to create and build in their space.We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.The opportunity to progress through the roles within Customer Success, building towards Customer Success Management.Annual Bonus25 days leave.Health Insurance.Generous equipment allowance.Fully remote and flexible working.Annual L&D support.We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
remote
remote
Customer Support Specialist
BowerBird IT / Development
Remote (Asia Time Zone Permitted) Negotiable
BowerBird an Australian-owned company looking for a tier-one customer support and customer success consultant to join our 100% remote team, working within the architecture and media sectors.Who is BowerBird? BowerBird is an online architecture platform that connect architects with journalists to get their work published. BowerBird is a 100% remote workplace, where structured and supported autonomy is highly valued. We’re a close-knit global team that prioritises communication and work-life balance. The RoleReporting directly to our Head of International Communities, you’ll respond to inbound support requests – providing advice and support to our users – as well as coordinating outbound Customer Success activities (which will be initially handled by tier-two support reps). As the front-line of our customer experience, you’ll be representing our company’s brand in a positive manner. A great deal of cultural and technical training will be provided, however the role will also look for more fun, efficient and effective ways to provide support to our users.BenefitsFully remote teamGenuine work/life balance33 days paid leave (including any local public holidays)Career growth coaching with opportunities for advancementStructured, agreed output-based work, with clear targets and objectives, actions and key results (OARs)Key RequirementsYou’ll have demonstrated experience in a similar roleYou’ll appreciate strong systems, documentation and up-to-date knowledge-basesYou’ll have a strong understanding of customer support and successYou’ll be a strong communicator and be confident in an async remote work environmentWe currently use the Intercom ecosystem for managing both inbound and outbound communications with our platform users, so familiarity with this system or similar is a plusKnowledge of and/or passion for architecture and interior design also a bonusKey tasksRespond to inbound support requests in a timely mannerReview and develop our Support Site in consultation with Head of International CommunitiesAssign inbound registrations to sales agents using Intercom and Streak where requiredCoordinate and/or complete outbound Customer Success tasks, including ‘Health Checks’, ‘failed charges’ etc.To apply for this role, click ‘Apply’.
BowerBird
(IT / Development)
BowerBird an Australian-owned company looking for a tier-one customer support and customer success consultant to join our 100% remote team, working within the architecture and media sectors.Who is BowerBird? BowerBird is an online architecture platform that connect architects with journalists to get their work published. BowerBird is a 100% remote workplace, where structured and supported autonomy is highly valued. We’re a close-knit global team that prioritises communication and work-life balance. The RoleReporting directly to our Head of International Communities, you’ll respond to inbound support requests – providing advice and support to our users – as well as coordinating outbound Customer Success activities (which will be initially handled by tier-two support reps). As the front-line of our customer experience, you’ll be representing our company’s brand in a positive manner. A great deal of cultural and technical training will be provided, however the role will also look for more fun, efficient and effective ways to provide support to our users.BenefitsFully remote teamGenuine work/life balance33 days paid leave (including any local public holidays)Career growth coaching with opportunities for advancementStructured, agreed output-based work, with clear targets and objectives, actions and key results (OARs)Key RequirementsYou’ll have demonstrated experience in a similar roleYou’ll appreciate strong systems, documentation and up-to-date knowledge-basesYou’ll have a strong understanding of customer support and successYou’ll be a strong communicator and be confident in an async remote work environmentWe currently use the Intercom ecosystem for managing both inbound and outbound communications with our platform users, so familiarity with this system or similar is a plusKnowledge of and/or passion for architecture and interior design also a bonusKey tasksRespond to inbound support requests in a timely mannerReview and develop our Support Site in consultation with Head of International CommunitiesAssign inbound registrations to sales agents using Intercom and Streak where requiredCoordinate and/or complete outbound Customer Success tasks, including ‘Health Checks’, ‘failed charges’ etc.To apply for this role, click ‘Apply’.
remote
remote
Customer Success Associate - Retention
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
PerksPermanently work from homePay wired directly to your bank once a monthPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based year end bonusesWork directly with the clientCareer fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumni Grow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. This role is PERMANENTLY remote. Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/ edit?usp=sharing What YOU will be doing:Save at risk accounts - Utilize product knowledge, implement strategies and best use cases to retain customersEstablish yourself as a trusted advisor — Be the client partner on how Workstream can help achieve their business goalsManage escalated and at-risk customers — Communicate with at-risk customers and develop strategies for further product adoption, best use cases and greater customer successBe your customers’ greatest advocate — Voice customer concerns and collect feedback for product and process improvementsBe a team player — Work cross-functionally with internal teams to improve company initiatives and processes WHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a Silicon Valley based technology startup Day to day: You work with our Philippines Support and Success org to strategize when clients reach out about their hiring concerns. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry!Own the customer’s outcomes! Promptly respond to client questions within minutes/hours and resolve issues within 1-2 business days. Learn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, so they can be re-used to make the next time faster.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
Workstream
(IT / Development)
PerksPermanently work from homePay wired directly to your bank once a monthPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based year end bonusesWork directly with the clientCareer fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumni Grow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. This role is PERMANENTLY remote. Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/ edit?usp=sharing What YOU will be doing:Save at risk accounts - Utilize product knowledge, implement strategies and best use cases to retain customersEstablish yourself as a trusted advisor — Be the client partner on how Workstream can help achieve their business goalsManage escalated and at-risk customers — Communicate with at-risk customers and develop strategies for further product adoption, best use cases and greater customer successBe your customers’ greatest advocate — Voice customer concerns and collect feedback for product and process improvementsBe a team player — Work cross-functionally with internal teams to improve company initiatives and processes WHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a Silicon Valley based technology startup Day to day: You work with our Philippines Support and Success org to strategize when clients reach out about their hiring concerns. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry!Own the customer’s outcomes! Promptly respond to client questions within minutes/hours and resolve issues within 1-2 business days. Learn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, so they can be re-used to make the next time faster.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
remote
remote
Customer Success Onboarding
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses, especially quick service restaurants. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, Cornell, Lucid, and have raised over $12.5M from Peter Thiel's Founders Fund, CEO Zoom, Jay Z, Joe Montana, Chairman of JetBlue, Charles River Ventures, CEO DoorDash, James Harden, CEO Logitech, Chairman Louis Vuitton (LVMH), Peterson Ventures, GGV Capital, CEO LucidChart, CEO Intercom, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, Auntie Anne's, Cinnabon, and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers, saving you over 10s of hours every week and hiring the right talent faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter, scheduling efficiently via mobile workflows, and seamless onboarding via online signing and more via text.PerksPermanently work from homePay wired directly to your bank once a monthPay starts once you begin trainingFixed shift US business hoursPerformance based year end bonusesWork directly with the clientLearn from a team of Stanford, MIT, Google and Harvard alumniCareer fast track for performers and internal mobilityGrow with us! We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!You will primarily lead new client onboarding for small/mid sized clients, and own customer support. To do this, you will ideally have an empathy for people, can explain concepts clearly and concisely both via email and via video calls, and are tech savvy. You will be measured on how successful clients get onboarded to Workstream, which is quantified as the trial conversion rate.Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role is PERMANENTLY remote.Who we are:Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3 A/editEntrepreneurial, hungry, passionate and tech-savvyBe hungry and quick to learn.Be a good communicator, both verbal and written. Able to explain concepts clearly and conciselyEmpathetic to customer needs, understand that questions that customers ask Have a long-term vision of working and growing with a Silicon Valley based technology startupBe fluent in English and American culture, being able to easily build relationships with US based clientsDetail oriented. Keeping track of notes is a key to success[Nice to have] Startup experience of 1 to 3 years (prior customer success experience even better)[Nice to have] Analytics skills a plusNew Client Onboarding (70%) Own the onboarding of new small- and medium-sized customers to Workstream. Lead kickoff calls with new customers, which are 45-min calls to understand client needs, and train new clients on the ins-and-outs or our software.To give you an idea of workload, you may do up to 4 or 6 kickoff calls a day, with each being 45min-1hour long.Be an expert in Workstream, so you can guide new users and answer their questions. Make adjustments to client accounts as needed.Be the point person about new clients during their onboarding process. Collaborate with sales and other customer success teammates to pull in resources and support as needed. Keep track of client activity, notes, and next steps clearly in SalesforceConduct training for users. Develop training manuals and processes as needed to ensure users can grasp key ideas.Most of customer success work will be done remotely (phone, email, and Zoom). Occasionally (very rarely) we will visit clients in person, whether locally or involving travel.Customer Support (30%) You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails, Intercom, and the occasional phone call or text.Own the customer support work! Promptly respond to client questions -- depending on the tier, within minutes/hours or in 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in an email template, so they can be re-used to make the next time faster. Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request.Proactively check-in with clients based on triggers and automation. We have a very cool system of automation that sends out alerts, so you can act on the alert and contact our clients!What We OfferAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding team;Full-time employees are offered comprehensive medical benefits;A globally-distributed team who deeply cares about each other and shares ideas;A belief that productivity is measured by output and not facetime;Flexible schedule with a "use it how you need it" vacation policy - we don't believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fit.Help drive the culture of Workstream as we grow!Here's more information on Workstreamhttps://techcrunch.com/2020/05/07/workstream-a-platform-for-deskless-work-raises-10-million-to-serve-local-businesses/https://www.forbes.com/sites/frederickdaso/2020/02/06/workstream-a-staffing-automation-startup-helps-small-businesses-hire-hourly-workers/?sh=5ba0f37e306bhttps://www.bloomberg.com/news/articles/2020-05-05/in-the-pandemic-era-the-new-hiring-manager-is-now-a-chatbot
Workstream
(IT / Development)
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses, especially quick service restaurants. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, Cornell, Lucid, and have raised over $12.5M from Peter Thiel's Founders Fund, CEO Zoom, Jay Z, Joe Montana, Chairman of JetBlue, Charles River Ventures, CEO DoorDash, James Harden, CEO Logitech, Chairman Louis Vuitton (LVMH), Peterson Ventures, GGV Capital, CEO LucidChart, CEO Intercom, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, Auntie Anne's, Cinnabon, and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers, saving you over 10s of hours every week and hiring the right talent faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter, scheduling efficiently via mobile workflows, and seamless onboarding via online signing and more via text.PerksPermanently work from homePay wired directly to your bank once a monthPay starts once you begin trainingFixed shift US business hoursPerformance based year end bonusesWork directly with the clientLearn from a team of Stanford, MIT, Google and Harvard alumniCareer fast track for performers and internal mobilityGrow with us! We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!You will primarily lead new client onboarding for small/mid sized clients, and own customer support. To do this, you will ideally have an empathy for people, can explain concepts clearly and concisely both via email and via video calls, and are tech savvy. You will be measured on how successful clients get onboarded to Workstream, which is quantified as the trial conversion rate.Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role is PERMANENTLY remote.Who we are:Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3 A/editEntrepreneurial, hungry, passionate and tech-savvyBe hungry and quick to learn.Be a good communicator, both verbal and written. Able to explain concepts clearly and conciselyEmpathetic to customer needs, understand that questions that customers ask Have a long-term vision of working and growing with a Silicon Valley based technology startupBe fluent in English and American culture, being able to easily build relationships with US based clientsDetail oriented. Keeping track of notes is a key to success[Nice to have] Startup experience of 1 to 3 years (prior customer success experience even better)[Nice to have] Analytics skills a plusNew Client Onboarding (70%) Own the onboarding of new small- and medium-sized customers to Workstream. Lead kickoff calls with new customers, which are 45-min calls to understand client needs, and train new clients on the ins-and-outs or our software.To give you an idea of workload, you may do up to 4 or 6 kickoff calls a day, with each being 45min-1hour long.Be an expert in Workstream, so you can guide new users and answer their questions. Make adjustments to client accounts as needed.Be the point person about new clients during their onboarding process. Collaborate with sales and other customer success teammates to pull in resources and support as needed. Keep track of client activity, notes, and next steps clearly in SalesforceConduct training for users. Develop training manuals and processes as needed to ensure users can grasp key ideas.Most of customer success work will be done remotely (phone, email, and Zoom). Occasionally (very rarely) we will visit clients in person, whether locally or involving travel.Customer Support (30%) You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails, Intercom, and the occasional phone call or text.Own the customer support work! Promptly respond to client questions -- depending on the tier, within minutes/hours or in 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in an email template, so they can be re-used to make the next time faster. Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request.Proactively check-in with clients based on triggers and automation. We have a very cool system of automation that sends out alerts, so you can act on the alert and contact our clients!What We OfferAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding team;Full-time employees are offered comprehensive medical benefits;A globally-distributed team who deeply cares about each other and shares ideas;A belief that productivity is measured by output and not facetime;Flexible schedule with a "use it how you need it" vacation policy - we don't believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fit.Help drive the culture of Workstream as we grow!Here's more information on Workstreamhttps://techcrunch.com/2020/05/07/workstream-a-platform-for-deskless-work-raises-10-million-to-serve-local-businesses/https://www.forbes.com/sites/frederickdaso/2020/02/06/workstream-a-staffing-automation-startup-helps-small-businesses-hire-hourly-workers/?sh=5ba0f37e306bhttps://www.bloomberg.com/news/articles/2020-05-05/in-the-pandemic-era-the-new-hiring-manager-is-now-a-chatbot
remote
remote
Customer Success Associate - Onboarding
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
PerksPermanently work from homePay wired directly to your bank once a monthPay starts once you begin trainingFixed shift US business hoursPerformance based year end bonusesWork directly with the clientLearn from a team of Stanford, MIT, Google and Harvard alumniCareer fast track for performers and internal mobility Grow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! You will primarily lead new client onboarding for small/mid sized clients, and own customer support. To do this, you will ideally have an empathy for people, can explain concepts clearly and concisely both via email and via video calls, and are tech savvy. You will be measured on how successful clients get onboarded to Workstream, which is quantified as the trial conversion rate. Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role is PERMANENTLY remote. Who we areCheck out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3 A/editEntrepreneurial, hungry, passionate and tech-savvyBe hungry and quick to learn.Be a good communicator, both verbal and written. Able to explain concepts clearly and conciselyEmpathetic to customer needs, understand that questions that customers askHave a long-term vision of working and growing with a Silicon Valley based technology startupBe fluent in English and American culture, being able to easily build relationships with US based clientsDetail oriented. Keeping track of notes is a key to success[Nice to have] Startup experience of 1 to 3 years (prior customer success experience even better)[Nice to have] Analytics skills a plus New Client Onboarding (70%)Own the onboarding of new small- and medium-sized customers to Workstream.Lead kickoff calls with new customers, which are 45-min calls to understand client needs, and train new clients on the ins-and-outs or our software.To give you an idea of workload, you may do up to 4 or 6 kickoff calls a day, with each being 45min-1hour long.Be an expert in Workstream, so you can guide new users and answer their questions.Make adjustments to client accounts as needed.Be the point person about new clients during their onboarding process. Collaborate with sales and other customer success teammates to pull in resources and support as needed.Keep track of client activity, notes, and next steps clearly in SalesforceConduct training for users. Develop training manuals and processes as needed to ensure users can grasp key ideas.Most of customer success work will be done remotely (phone, email, and Zoom). Occasionally (very rarely) we will visit clients in person, whether locally or involving travel. Customer Support (30%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails, Intercom, and the occasional phone call or text.Own the customer support work! Promptly respond to client questions -- depending on the tier, within minutes/hours or in 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in an email template, so they can be re-used to make the next time faster.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request.Proactively check-in with clients based on triggers and automation. We have a very cool system of automation that sends out alerts, so you can act on the alert and contact our clients! 
Workstream
(IT / Development)
PerksPermanently work from homePay wired directly to your bank once a monthPay starts once you begin trainingFixed shift US business hoursPerformance based year end bonusesWork directly with the clientLearn from a team of Stanford, MIT, Google and Harvard alumniCareer fast track for performers and internal mobility Grow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! You will primarily lead new client onboarding for small/mid sized clients, and own customer support. To do this, you will ideally have an empathy for people, can explain concepts clearly and concisely both via email and via video calls, and are tech savvy. You will be measured on how successful clients get onboarded to Workstream, which is quantified as the trial conversion rate. Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role is PERMANENTLY remote. Who we areCheck out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3 A/editEntrepreneurial, hungry, passionate and tech-savvyBe hungry and quick to learn.Be a good communicator, both verbal and written. Able to explain concepts clearly and conciselyEmpathetic to customer needs, understand that questions that customers askHave a long-term vision of working and growing with a Silicon Valley based technology startupBe fluent in English and American culture, being able to easily build relationships with US based clientsDetail oriented. Keeping track of notes is a key to success[Nice to have] Startup experience of 1 to 3 years (prior customer success experience even better)[Nice to have] Analytics skills a plus New Client Onboarding (70%)Own the onboarding of new small- and medium-sized customers to Workstream.Lead kickoff calls with new customers, which are 45-min calls to understand client needs, and train new clients on the ins-and-outs or our software.To give you an idea of workload, you may do up to 4 or 6 kickoff calls a day, with each being 45min-1hour long.Be an expert in Workstream, so you can guide new users and answer their questions.Make adjustments to client accounts as needed.Be the point person about new clients during their onboarding process. Collaborate with sales and other customer success teammates to pull in resources and support as needed.Keep track of client activity, notes, and next steps clearly in SalesforceConduct training for users. Develop training manuals and processes as needed to ensure users can grasp key ideas.Most of customer success work will be done remotely (phone, email, and Zoom). Occasionally (very rarely) we will visit clients in person, whether locally or involving travel. Customer Support (30%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails, Intercom, and the occasional phone call or text.Own the customer support work! Promptly respond to client questions -- depending on the tier, within minutes/hours or in 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in an email template, so they can be re-used to make the next time faster.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request.Proactively check-in with clients based on triggers and automation. We have a very cool system of automation that sends out alerts, so you can act on the alert and contact our clients! 
remote
remote
Customer Service Provider with Hindi\Urdu
IQ Option Europe Ltd IT / Development
Remote (Asia Time Zone Permitted) Negotiable
IQ Option is an international IT company operating in the fintech industry. We have developed one of the world's best trading platforms for financial instruments and we are very proud of this. For six years, our product has received more than ten prestigious awards, including the most innovative and reliable broker in the field of high-risk trading. Also, during this time we have turned from a small startup into a large company of 200 people in three offices.Our great pride is the Customer Care Team, which makes up one fifth of the team! These guys are the face of IQ! Today, more than 50 million users in 200 countries of the world are registered on the platform and these figures are increasing every day. And that means we always have a lot of interesting tasks.We provide our services 5/2 night shifts:1. from 7 pm to 3.30 am Malaysian time2. from 9.30 pm to 6 am Malaysian timeRotational days offAnd now we are looking for a future colleague who will make our customer service even better.Chats serve as our main communication channel on the platform. Our customers ask us a variety of questions starting from trading up to movie recommendations so you won't be bored.We are looking for a person who:- Writes and speaks foreign languages fluently (English and Latin Hindi\Urdu).- Lives in Malaysia- Is able to communicate effectively with our clients and is able to determine the needs of aparticular user and find a custom solution that suits him.- Is not afraid of difficulties and high workload. We are intense both in work and rest! We work a lot and have fun to the limit.What about payment?We pay 5860 MYR as a basic payment and up to 1300 MYR as an extra payment after the first 3 months.This is a temporarily remote position due to the COVID-19 pandemic
IQ Option Europe Ltd
(IT / Development)
IQ Option is an international IT company operating in the fintech industry. We have developed one of the world's best trading platforms for financial instruments and we are very proud of this. For six years, our product has received more than ten prestigious awards, including the most innovative and reliable broker in the field of high-risk trading. Also, during this time we have turned from a small startup into a large company of 200 people in three offices.Our great pride is the Customer Care Team, which makes up one fifth of the team! These guys are the face of IQ! Today, more than 50 million users in 200 countries of the world are registered on the platform and these figures are increasing every day. And that means we always have a lot of interesting tasks.We provide our services 5/2 night shifts:1. from 7 pm to 3.30 am Malaysian time2. from 9.30 pm to 6 am Malaysian timeRotational days offAnd now we are looking for a future colleague who will make our customer service even better.Chats serve as our main communication channel on the platform. Our customers ask us a variety of questions starting from trading up to movie recommendations so you won't be bored.We are looking for a person who:- Writes and speaks foreign languages fluently (English and Latin Hindi\Urdu).- Lives in Malaysia- Is able to communicate effectively with our clients and is able to determine the needs of aparticular user and find a custom solution that suits him.- Is not afraid of difficulties and high workload. We are intense both in work and rest! We work a lot and have fun to the limit.What about payment?We pay 5860 MYR as a basic payment and up to 1300 MYR as an extra payment after the first 3 months.This is a temporarily remote position due to the COVID-19 pandemic
remote
remote
Customer Service Associate
Elemy (Health, wellness and fitness)
Remote (Asia Time Zone Permitted) Negotiable
Who We Are at Elemy:Elemy, formerly Sprout Therapy, is building the first managed marketplace for in-home chronic medical care, starting with pediatric autism. Over 1.5M children in the US are affected by autism, and nearly 30% of families are dissatisfied with the care they receive. Elemy is working tirelessly to change this by providing in-home care and leveraging cutting edge AI-powered technology to deliver a better experience to families, providers, and healthcare payers.Since launching in April 2020, Elemy has become one of the fastest growing healthcare companies in the United States, scaling from 4 to over 1000 team members in under 18 months, and on track to grow revenue by over 600% this year. The company is backed by leading investors in healthcare and technology, including General Catalyst, Founders Fund, SignalFire, e.ventures, 8VC, Felicis Ventures, and Bling Capital. About the RoleThe Customer Service Associate will act as the family’s primary point of contact from collecting all essential information and documentation required to enable Sprout families to schedule and begin their Functional Behavior Assessment. This role will involve a blend of skills, including, customer service, consulting, and operations.What you’ll do:Manage and coordinate all activities required to bring Sprout families from the insurance verification intake stage to the start of their ABA therapyAnswer inbound and make outbound family calls in a polite, upbeat and friendly mannerConsistently follow up with families in a timely manner concerning pending required information, documentation, or family inquiries or concernsCoordinate with Assessing BCBAs to schedule the family’s Functional Behavior Assessment Work with the family to determine an ongoing care schedule that offers optimal care hours and insurance utilizationCoordinate cross-functionally with Sprout’s support teams to ensure fast and efficient processing of insurance authorizations, to mitigate delays in care.Utilize an array of operational systems, such as, Salesforce, Open Phone, Slack, Google Workspace, & Coda to complete your daily tasksMaintain important documentation and administrative information pertaining to family care preparationUtilize available resources and follow protocol to answer questions, ask qualifying questions and educate callersUnderstand federal and state requirements regarding client confidentiality and the principles of maintaining protected health information (PHI), such as HIPAAWhat you’ll need:Bachelor's degree or equivalentExperience, knowledge or interest in pediatrics, autism, behavioral health or similar field (Previous ABA experience is a plus)Familiarity with the US HealthCare system is preferredDetail oriented and ability to work in a fast-paced environmentBasic knowledge of HIPAA compliance and privacy measures is preferredStrong customer service skills and demonstrated telephone etiquettePrevious experience with call center applications such as Salesforce, Google Workspace (Google docs, Google drive, Google Sheets) is preferredAt Elemy, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: San Francisco, New York, Los Angeles, Miami, Toronto, Montreal, Manila and Kyiv. While everyone currently works remotely, we envision a future that balances face-to-face collaboration with a remote-friendly environment.
Elemy
(Health, wellness and fitness)
Who We Are at Elemy:Elemy, formerly Sprout Therapy, is building the first managed marketplace for in-home chronic medical care, starting with pediatric autism. Over 1.5M children in the US are affected by autism, and nearly 30% of families are dissatisfied with the care they receive. Elemy is working tirelessly to change this by providing in-home care and leveraging cutting edge AI-powered technology to deliver a better experience to families, providers, and healthcare payers.Since launching in April 2020, Elemy has become one of the fastest growing healthcare companies in the United States, scaling from 4 to over 1000 team members in under 18 months, and on track to grow revenue by over 600% this year. The company is backed by leading investors in healthcare and technology, including General Catalyst, Founders Fund, SignalFire, e.ventures, 8VC, Felicis Ventures, and Bling Capital. About the RoleThe Customer Service Associate will act as the family’s primary point of contact from collecting all essential information and documentation required to enable Sprout families to schedule and begin their Functional Behavior Assessment. This role will involve a blend of skills, including, customer service, consulting, and operations.What you’ll do:Manage and coordinate all activities required to bring Sprout families from the insurance verification intake stage to the start of their ABA therapyAnswer inbound and make outbound family calls in a polite, upbeat and friendly mannerConsistently follow up with families in a timely manner concerning pending required information, documentation, or family inquiries or concernsCoordinate with Assessing BCBAs to schedule the family’s Functional Behavior Assessment Work with the family to determine an ongoing care schedule that offers optimal care hours and insurance utilizationCoordinate cross-functionally with Sprout’s support teams to ensure fast and efficient processing of insurance authorizations, to mitigate delays in care.Utilize an array of operational systems, such as, Salesforce, Open Phone, Slack, Google Workspace, & Coda to complete your daily tasksMaintain important documentation and administrative information pertaining to family care preparationUtilize available resources and follow protocol to answer questions, ask qualifying questions and educate callersUnderstand federal and state requirements regarding client confidentiality and the principles of maintaining protected health information (PHI), such as HIPAAWhat you’ll need:Bachelor's degree or equivalentExperience, knowledge or interest in pediatrics, autism, behavioral health or similar field (Previous ABA experience is a plus)Familiarity with the US HealthCare system is preferredDetail oriented and ability to work in a fast-paced environmentBasic knowledge of HIPAA compliance and privacy measures is preferredStrong customer service skills and demonstrated telephone etiquettePrevious experience with call center applications such as Salesforce, Google Workspace (Google docs, Google drive, Google Sheets) is preferredAt Elemy, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: San Francisco, New York, Los Angeles, Miami, Toronto, Montreal, Manila and Kyiv. While everyone currently works remotely, we envision a future that balances face-to-face collaboration with a remote-friendly environment.
remote
remote
Customer Success Specialist
Tridge IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About the RoleThis role is responsible for responding to inquiries from our customers and working on other customer-related tasks needed for our product operation. This position is crucial in capturing and guiding our customers on a daily basis. About TridgeTridge is a data-driven global B2B trading platform of the Agriculture and Food industry, where buyers and suppliers can find credible business partners, market intelligence, and new trade business opportunities.Tridge is a global frontrunner revolutionizing one of the most traditional industries, Agriculture and Food B2B Trading Industry, using our extensive digital, data, and technology capabilities as well as unique crowd-sourced human networks in more than 200 countries.Many leading global food manufacturers, retailers, caterers worldwide already benefit from Tridge’s innovative digital solution for local market intelligence acquisition, supplier identification as well as trading communication/execution.The most notable aspect of Tridge is that every member is wholeheartedly striving to implement our core value proposition of “Global market equilibrium” by effectively executing our company slogan “Connecting”. Please visit our website: https://www.tridge.com/ Job ResponsibilitiesThe person is responsible forcommunicating effectively and efficiently with our customersconverting inbound sales to actual sales conversiongetting feedback from our users regarding product usage, as well as promptly answer any questions regarding pricing and other general, administrative inquiriesproviding the next course of action in resolving the customer's reason for contactdemonstrate customer service skills in every interaction and ensure timely, one-contact resolutionmake use of time management and prioritization skills in order to handle a high volume of chats and emails in a fast-paced environmentWilling to work on shifting schedules including Working 12:00 AM ~ 8 AM (KST) and holidaysQualificationsWe are looking forcandidate must possess at least a Bachelor's/College Degree, any fieldminimum one-year work experience in Customer Support / Customer Serviceexperience in email and chat channels is a plusexcellent written and verbal (conversational) English communication skillsclient first mindsetanalytical with effective negotiation and problem-solving skillsability to work under pressure and can work independently Such qualifications are preferred: comfortable with navigating through an intelligence platform such as finding specific datacomfortable working remote with a stable Internet connectionable to communicate with team members quickly and efficiently Other RequirementTechnology (personal asset) must be an Intel i3 processor, similar or higher specs, with 8GB RAM and Windows 10. With a DSL internet connection, minimum of 5 MBPS, preferably higher.LocationFully Remote work. Working hours need to be flexible. Communication will be done by a messenger (Slack) and required to be responsive during working hours.
Tridge
(IT / Development)
About the RoleThis role is responsible for responding to inquiries from our customers and working on other customer-related tasks needed for our product operation. This position is crucial in capturing and guiding our customers on a daily basis. About TridgeTridge is a data-driven global B2B trading platform of the Agriculture and Food industry, where buyers and suppliers can find credible business partners, market intelligence, and new trade business opportunities.Tridge is a global frontrunner revolutionizing one of the most traditional industries, Agriculture and Food B2B Trading Industry, using our extensive digital, data, and technology capabilities as well as unique crowd-sourced human networks in more than 200 countries.Many leading global food manufacturers, retailers, caterers worldwide already benefit from Tridge’s innovative digital solution for local market intelligence acquisition, supplier identification as well as trading communication/execution.The most notable aspect of Tridge is that every member is wholeheartedly striving to implement our core value proposition of “Global market equilibrium” by effectively executing our company slogan “Connecting”. Please visit our website: https://www.tridge.com/ Job ResponsibilitiesThe person is responsible forcommunicating effectively and efficiently with our customersconverting inbound sales to actual sales conversiongetting feedback from our users regarding product usage, as well as promptly answer any questions regarding pricing and other general, administrative inquiriesproviding the next course of action in resolving the customer's reason for contactdemonstrate customer service skills in every interaction and ensure timely, one-contact resolutionmake use of time management and prioritization skills in order to handle a high volume of chats and emails in a fast-paced environmentWilling to work on shifting schedules including Working 12:00 AM ~ 8 AM (KST) and holidaysQualificationsWe are looking forcandidate must possess at least a Bachelor's/College Degree, any fieldminimum one-year work experience in Customer Support / Customer Serviceexperience in email and chat channels is a plusexcellent written and verbal (conversational) English communication skillsclient first mindsetanalytical with effective negotiation and problem-solving skillsability to work under pressure and can work independently Such qualifications are preferred: comfortable with navigating through an intelligence platform such as finding specific datacomfortable working remote with a stable Internet connectionable to communicate with team members quickly and efficiently Other RequirementTechnology (personal asset) must be an Intel i3 processor, similar or higher specs, with 8GB RAM and Windows 10. With a DSL internet connection, minimum of 5 MBPS, preferably higher.LocationFully Remote work. Working hours need to be flexible. Communication will be done by a messenger (Slack) and required to be responsive during working hours.
remote
remote
Customer Success Associate
RUSH | Loyalty and eCommerce (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
A Customer Success Associate is responsible for building and nurturing customer relationships that promote activation and retention. The job is to onboard successfully signed Merchants and work closely with them to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The Customer Success Associate may provide product support to Merchants with the goal to keep customers satisfied with the services & capabilities licensed.Duties and ResponsibilitiesLeads and manages the after sales funnel from endorsement to go live Responsible for optimizing onboarding internal processes and establishing agreed-upon policies for the entire staff so all customers receive the same quality of service.Complete the requirements collection from merchants within the specified SLAFacilitate cross-functional teams to complete deployments within the specific SLABe the main liaison of the merchant on behalf of the company for selected accountsKnow the company’s products inside and out. He/she will provide training on the products. Focus on educating their Merchants on the capabilities of their software so Merchants are encouraged to continue using their services.Communicate with Merchants to monitor and support activation for the first 30 days. May help Merchants plan and understand the best ways to utilize their software or products based on the Merchant’s business needs or business plans. Gather feedback from the Merchants, study the customer success programs and analyze customer data to identify the best practices. Deliver health checks that highlight key wins and areas of opportunityDrive to reduce churn by identifying and helping to implement improvementsDrive to upsell relevant ancillary services to high-performing accounts. Collaborate with internal growth teams to identify opportunities for merchants to expand their sales after they have been on the platform for 30+ daysSkillsetShould possess fantastic interpersonal skills and be strong leaders. Need to be highly organized and have experience directing others.Strong communication, presentation, organization, multitasking, and time management skillsProficient in Microsoft Office Suite, specifically Excel and PowerPointKnowledge of customer service practicesTechnical aptitude and ability to learn software programsKnowledge of technologies such as IT networking, internet technologiesQualificationsBachelor's degree or equivalent experienceMinimum of 2 years experience in customer service or account management experience, preferably familiar with Retail, Food & Beverage, and FMCG marketExperience in the software solutions industry is also a strong advantageAbility to work independently in a remote and face-paced environmentAbility to build relationships with clients Salary : Starts at 35,000 monthly
RUSH | Loyalty and eCommerce
(Computer software)
A Customer Success Associate is responsible for building and nurturing customer relationships that promote activation and retention. The job is to onboard successfully signed Merchants and work closely with them to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The Customer Success Associate may provide product support to Merchants with the goal to keep customers satisfied with the services & capabilities licensed.Duties and ResponsibilitiesLeads and manages the after sales funnel from endorsement to go live Responsible for optimizing onboarding internal processes and establishing agreed-upon policies for the entire staff so all customers receive the same quality of service.Complete the requirements collection from merchants within the specified SLAFacilitate cross-functional teams to complete deployments within the specific SLABe the main liaison of the merchant on behalf of the company for selected accountsKnow the company’s products inside and out. He/she will provide training on the products. Focus on educating their Merchants on the capabilities of their software so Merchants are encouraged to continue using their services.Communicate with Merchants to monitor and support activation for the first 30 days. May help Merchants plan and understand the best ways to utilize their software or products based on the Merchant’s business needs or business plans. Gather feedback from the Merchants, study the customer success programs and analyze customer data to identify the best practices. Deliver health checks that highlight key wins and areas of opportunityDrive to reduce churn by identifying and helping to implement improvementsDrive to upsell relevant ancillary services to high-performing accounts. Collaborate with internal growth teams to identify opportunities for merchants to expand their sales after they have been on the platform for 30+ daysSkillsetShould possess fantastic interpersonal skills and be strong leaders. Need to be highly organized and have experience directing others.Strong communication, presentation, organization, multitasking, and time management skillsProficient in Microsoft Office Suite, specifically Excel and PowerPointKnowledge of customer service practicesTechnical aptitude and ability to learn software programsKnowledge of technologies such as IT networking, internet technologiesQualificationsBachelor's degree or equivalent experienceMinimum of 2 years experience in customer service or account management experience, preferably familiar with Retail, Food & Beverage, and FMCG marketExperience in the software solutions industry is also a strong advantageAbility to work independently in a remote and face-paced environmentAbility to build relationships with clients Salary : Starts at 35,000 monthly
remote
remote
Customer Service Representative - Project Based (100% Remote)
Bold Business IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking to hire a Customer Service Representative with at least 6 months experience in providing customer support.This is for a project-based engagement with the possibility of extension.What will you really do?Answering inquiries and complaints via phone or e-mailAssisting customers by responding to their questionsCommunicate effectively via phone calls and video calls with our customerHandling complaints in a patient and effective mannerGiving the best solution based on details provided by the customer Why We Think This Job Is Great It’s a full-time, 100% remote position where you’ll work from home.You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you. Qualifications At least 6 months call center experienceStrong command of the English Language both oral and writtenMust be highly trainable, pro-active, and has initiativeCapable of working from home with strong internet connectivity.Open for a project-based engagement with a high possibility of extensionWilling to start work immediately and on a graveyard shiftAbility to work with international teams where team members are in different locations and belong to different cultures.About UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(IT / Development)
We are looking to hire a Customer Service Representative with at least 6 months experience in providing customer support.This is for a project-based engagement with the possibility of extension.What will you really do?Answering inquiries and complaints via phone or e-mailAssisting customers by responding to their questionsCommunicate effectively via phone calls and video calls with our customerHandling complaints in a patient and effective mannerGiving the best solution based on details provided by the customer Why We Think This Job Is Great It’s a full-time, 100% remote position where you’ll work from home.You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you. Qualifications At least 6 months call center experienceStrong command of the English Language both oral and writtenMust be highly trainable, pro-active, and has initiativeCapable of working from home with strong internet connectivity.Open for a project-based engagement with a high possibility of extensionWilling to start work immediately and on a graveyard shiftAbility to work with international teams where team members are in different locations and belong to different cultures.About UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
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