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DescriptionCustomer Service Administrator Representative - Work at Home Full & Part TimeWe're actively recruiting during COVID-19. Earn money from Home by Participating in Paid Studies - Data Entry agent - Customer Service Agent - Part-time.Earn at Home by Taking Polls - Data Entry ClerkWe are presently searching for on-line assistance in our work from home Panelist Program. This is a genuine opportunity for someone that appreciates sharing viewpoints regarding products, services and also trends in todays market area.As a Team Member, you will be executing numerous work such as online data entry, doing e-mail response, evaluations, studies and also various other on-line projects. This work from home work opportunity is extremely rewarding and will help form the market and also influence new products coming to market. In some cases you will even get to see items before the public and also take part in evaluating them online.TO APPLY: CLICK THE APPLY BUTTONRequirementsSolid outgoing personality with superior interaction abilities as well as great work principles.Data entry and also strong business abilities.Effective listening as well as analytical abilities, in addition to the capability to summarise details and deal solutions.Experience with personal computer and also have at least a typical functioning degree typing capability.You should be professional and positive and additionally have a high level of self-motivation and also have the capacity to function individually in your task.Excellent time management and administrative abilities with a keen focus to detail.Other Requirements: This is an on-line work from home position, so you will be required to have the following:Excellent Working Entry Level. Personal Computer, less than 4 years of ages.Legitimate high-speed internet access.Full time & Part time telemarketing position jobs.BenefitsReps Typically Earn SGN 900 - SGN 2200 Plus a weekFlexible Hours, Virtual RemoteComplete Training Is OfferedWork At Your Individual Schedule And SpeedPaid WeeklyWork At HomeNo Sales and No Cold CallingFull Time And Part Time Hours AvailableYou are going to be a major part to our success as our CustomerSupport team as you will be the face of the enterprise.Equal Opportunity

We provide live chat agents for nearly 100 websites. We launched in 2014, we have ~ 100 employees, and we all work virtually.We are hiring an Assistant Client Success Manager (reports to Client Success Manager) to be the face of the service for Clients. This person will level up the department through dedicated focus and ownership of this part of the business–taking over and stabilize existing P rocesses / I nfrastructure / T eam (PIT) , identify gaps along with design and operationalizing PITs. Please see our full video job posting at our careers page before submitting your application.Miscellaneous Info About The RoleFull time role (40 hrs / week) after training, onboarding and passing certification (Training and onboarding takes 2 months or earlier depending on the manager's learning curve and client spanReports to Client Success ManagerCompetitive Salary Package with HMO and PTO benefits (rarely given to freelancers but a staple in our company)You'll work virtually from home, during US business hours (flexible after training and integration phase)Philippines based candidates onlyRequirementsYour qualifications to be successful in this role: REQUIRED: B2B Client Management You have at least 2 years of direct client management experience in a B2B business (preferably a service business).You owned the success or failure of the client relationship through your routine communication via phone / conference / email, confidence building during times of client concerns, and internal coordination of progress to meet client success metrics and address client concerns. REQUIRED: Improvement (and ideally creation) of Client Management Process and Infrastructure In addition to managing clients, you have owned the process and infrastructure used to manage clients and achieve client success metrics.This should include experience in the client onboarding process, new client reporting process to establish clear value quickly and completely, internal monitoring of client metrics for areas of concern, and a process for planning / implementing client action plans or playbooks both internally and with client when a client is concerned. REQUIRED: Leadership of Team(s)You have lead an internal team of people responsible for achieving a client’s goal, either in a project-based environment (i.e. website project, design project, etc.) or ongoing relationship environment (i.e. ongoing marketing management, etc.). REQUIRED: Virtual Office Setup Stable high speed internet connection (mobile internet not recommended)Laptop or PC that can handle work tools (recommended: quad core CPU > 2.5ghz, 8GB or higher RAM)Headset with mic and webcam for client and team meetingsQuiet and distraction free workplace RECOMMENDED BUT NOT REQUIRED: Knowledge and experience with e-Commerce and Google Analytics You understand how an e-Commerce business works and how they use website live chat to become more successful.You have experience in creating and analyzing Google Analytics to be able to come up with action plans that will help an e-Commerce business become successful.BenefitsTo be discussed during the interview.PLEASE COMPLETE ALL REQUIREMENTS (Video recording, etc) IN THE APPLICATION PROCESS AS THIS SAVES BOTH OF US TIME IN DETERMINING IF WE ARE A MATCHIncomplete Applications are automatically declined by our system

An exciting opportunity to work at one of the leading e-commerce last-mile delivery service providers in Myanmar.

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.Customer Service Trainer Responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.ResponsibilitiesMaintain updated records of training curricula and materialCoordinate mentorship programs for new customer service representativesLiaise with managers and encourage on-the-job coachingIdentify individual and team skills gapsConduct role-playing activities to develop interpersonal skillsRequirementsAdditional certification in training is a plusWork experience as a Customer Service Trainer or similar roleKnowledge of Learning Management SoftwareExperience in sales or customer service positions is a plusFamiliarity with interactive learning activities

We are looking for a customer-oriented service representative.A Customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk.Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.Customer feedback is priceless, and these Customer Service Representatives can gather that for you.Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesFollow communication procedures, guidelines and policiesMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsManage large amounts of incoming callsGenerate sales leadsRequirementsTrack record of over-achieving quotaProven customer support experience or experience as a client service representativeFamiliarity with CRM systems and practicesStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of characters

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.ResponsibilitiesKeep ahead of industry’s developments and apply best practices to areas of improvementAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentAdhere to and manage the approved budgetDevelop service procedures, policies and standardsRequirementsStrong client-facing and communication skillsWorking knowledge of customer service software, databases and toolsExcellent knowledge of management methods and techniquesProven working experience as a customer service manager, retail manager or assistant managerExperience in providing customer service support

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.ResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email or chatAssist in training junior Customer Support RepresentativesMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesRequirementsMulti-tasking abilitiesFamiliarity with our industry is a plusPatience when handling tough casesUnderstanding of how CRM systems workExperience using help desk software and remote support tools

FULL-TIME REMOTE POSITION FOR BILINGUAL JAPANESE SPEAKERS (NATIVE/N2/N1) Project overview:We're looking for Bilingual (Japanese-English) Customer Support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels. This position is an email-driven and chats customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step.You'll also answer questions about setting up their...

This is a remote position.We are looking for Senior Customer Support Engineers that will work on some challenging projects for a US Start Up using the latest technologies and agile software. This position is very hands on and requires a lot of autonomy in terms of setup, troubleshooting, etc. The ideal candidate is a DevOps candidate with Customer Support skills. If you have good DevOps technical skills + have been in customer facing support role before, this role can be for you!You will be working on customer request, that is to install proprietary applicationsConfigure any monitoring, analytics and/or automation, troubleshoot applicationsLiaise between customers and the engineering team;Cloud maintenance and work on any DevOps InitiativesRequirementsGraduate of any Computer Science or IT/Engineering Related CoursesBackground in programmingKnowledge + experience in SQL, AWS, ActiveMQ, Tomcat, Unix, Shell ScriptingExperience or interest in building real-time analytics software solutionVery strong in troubleshooting technology issuesPrior experience in supporting CRM Applications is an advantageAble to work in a fast-paced and small environmentOpen to a night shift schedule (US West Coast Time Zone) although not mandatoryKnowledge of operating system (Windows and Linux)BenefitsWe offer flexible work location and full benefits package.

MoonPay is the new standard for fiat to crypto. We are a marketplace between cryptocurrency exchanges and users facilitating instant non-custodial purchases of major cryptocurrencies.Our mission is to make crypto accessible to everyone. Founded in 2018, MoonPay is working with leading crypto companies to solve the fiat-to-crypto onramp challenge.We offer best-in-class developer tools, including a customizable widget and public APIs, to enable crypto companies to build seamless purchase experiences. MoonPay currently operates in over 160 countries and is live with 200+ partners.**Work @ MoonPay**MoonPay is the new standard for fiat to crypto. We are a marketplace between cryptocurrency exchanges and users facilitating instant non-custodial purchases of major cryptocurrencies.Our mission is to make crypto accessible to everyone. Founded in 2018, MoonPay is working with leading crypto companies to solve the fiat-to-crypto onramp challenge.We offer best-in-class developer tools, including a customizable widget and public APIs, to enable crypto companies to build seamless purchase experiences. MoonPay currently operates in over 160 countries and offers 24/7 customer support.**THE ROLE**MoonPay is looking for a highly motivated, versatile, and experienced Customer Support Analyst. The Customer Support Analyst will need to be friendly and communicative, and genuinely care about helping people. Our Customer Support team is on the front-line of the business, which results in being the face of our brand.You'll often be dealing with distressed customers, and so we need someone who thrives under pressure and takes logical steps to ensure a satisfactory outcome that can be reproduced for an excellent, uniform Customer Journey.We prefer candidates with previous customer service experience, ideally within fintech. However, if you have relevant experience in a different industry and can show us a passion for MoonPay, we'd love to hear from you!You'll need to be extremely organised, solution-driven, motivated, and able to learn and adapt to changes quickly. You'll also need a great attitude towards teamwork.We'll need the successful candidate to be flexible with their time, as we'll need to occasionally work morning and evening shifts, and over weekends.**RESPONSIBILITIES**Communication with MoonPay customersProviding knowledgeable answers to questions about product, pricing and availabilityWorking with internal departments and partners to satisfy the customer's needsPrioritising customers' requests based on time-sensitive needsConducting customer due diligence checks: card verification, KYC, transaction monitoringUnderstanding and forwarding our customers' feedback and feature requestsSupporting other Customer Success team members**REQUIREMENTS**Fluency in EnglishFantastic verbal and writing skills, with an emphasis on clarityLocated in Asia Pacific1-2 years of customer support experienceStrong attention to detail and highly organizedAbility to work fast, multi-task, and think on your feet in high-pressure and fast-paced situationsBe empathetic and understanding, go above and beyond to solve customer problemsTech savvy, comfortable learning new tools and platformsAbility to communicate and build relationships with co-workers, business partners, and customers**NICE TO HAVE**Experience with providing world-class customer support via email, chat, and social media channelsExperience with Zendesk or other CS management tool is a plusExperience in startup environment is a plusInterest in digital assets and blockchain technologiesAn ability to generate ideas for scalable CS solutionsBusiness-fluency in a language other than EnglishAdaptability to an ever-changing environment and the capability to articulate thorough analysis to stakeholdersAn understanding of how data can be utilized for machine learning systems**BENEFITS**Competitive salary, based on experience.A fulfilling, challenging work experience.Ample time off and flexible/remote working options.Please note: since we are still a small company this is a contract-to-hire, full-time position. We utilize a 3 month probationary period in order to ensure the fit for both you and MoonPay.Please let us know if you have any special requirements or need assistance so we can be as accommodating as possible for you.Benefits of working @ MoonPay 🚀Competitive salary, based on experience and location.A fulfilling, challenging work experience. 💪🏼Ample time off and flexible/remote working options.Please note: as we are still a small company, this is a contract-to-hire, full-time position. We utilize a 3 month probationary period in order to ensure the fit for both you and MoonPay.

Job Details:• Australian Telco account• Dayshift Schedule• Process - 50% Customer Service, 50% Technical Support• Voice-based operations• Onsite Work Set-up• Can start ASAPBenefits:• Competitive Salary Package• 1-day hiring• HMO Day 1 with 3 dependents• Remote/Virtual Recruitment ProcessResponsibilities:• Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintains financial accounts by processing customer adjustments.• Recommends potential products or services to management by collecting customer information and analyzing customer needs.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed.Requirements:• At least completed 2 years of college education with minimum of 2 Years and 5 months BPO CSR/TSR experience• Must have at least 1 Year BPO Collections experience for College Graduates• Average - Good communication skills• Can easily be trained• Basic knowledge in computer navigation• Amenable to work on shifting schedule

Job DescriptionSCOPE OF RESPONSIBILITY Generally responsible to clients/accounts assigned and renders share of expertise as support to Customer Success Team.Job FunctionsCustomer -Related and Business Operations ActivitiesBuild existing Clients portfolios with added Remote Contractors via backordersThoroughly explain our business platform and negotiate contract terms and conditionsFollow up on all enquiries from existing Clients and Remote Contractors within 1-2 business days via VIPO, Zoom, Skype and email.Appropriately match Remote Contractors talent with existing ClientsSet existing Clients and Remote Contractors expectations in accordance with Company’s terms and conditionsAll new orders need to be completed in full detail and shared with Company’s recruitment teamPre-screen all potential Remote Contractors and facilitate interviews between the Client and Remote WorkerTake on any new leads with a request to increase their team to over 3 staffStep in for the Team Leader in his/her absenceAddress any ‘urgent’ matters only when a senior or junior AM is absentAdministrative ActivitiesAppropriately registering Client and Remote Contractors details in BullHornKeep clear and detailed notes of all conversations with Clients and Remote ContractorsOnboarding new Remote Contractors via all Company's platformsMonitoring Remote Contractors contracted hours and making sure they are meeting themWeekly health checks with new Clients and Remote Contractors for the first month, followed by health checks every 3 months for the term of the contractManaging a live portfolio of 50 Remote Contractors Work with the Remote Staff Compliance team each day to monitor Remote Contractors attendancePrepare and sendComapny's Terms and ConditionsRequirementsJOB REQUIREMENT Holds a Bachelor’s Degree in Business Administration or equivalentHave at least 1 year work-related experience POSSESS STRONG ATTRIBUTES ON THE FOLLOWINGSOLUTIONS SELLING VERY EXPERIENCED in Account Management and Customer Relationship ManagementWith exposure to IT Services.With Excellent ENGLISH communications skills, both written and verbal.Communication skills across external and internal customersBuild rapport with ClientsAnalytical mind and strong problem solving skillsEnsure maximum client satisfactionMaintain core values of the CompanyQuick and efficient customer resolutionExpanding client remote contractor portfolio by upselling and cross-sellingPreserve client and remote contractor relationshipsBeing pro active, self-motivated and drivenStrong Relationship BuildingAdaptabilityValues Integrity and AccountabilityRequirementsJOB REQUIREMENT Holds a Bachelor’s Degree in Business Administration or equivalent Have at least 1 year work-related experience Possess strong attributes in the following: Communication skills across external and internal customers Build rapport with Clients Analytical mind and strong problem solving skills Ensure maximum client satisfaction Maintain core values of Remote Staff, Inc Quick and efficient customer resolution Expanding client remote contractor portfolio by upselling and cross-selling Preserve client and remote contractor relationships Being pro active, self-motivated and driven Strong Relationship Building Adaptability Values Integrity and Accountability

Here’s what’s exciting, we are looking for a proficient, dynamic and resourceful Customer Success Hero with the investigative mindset who always strives to deliver next level service and to provide the best journey for our customers. You must be able to thrive in a fast-paced, vibrant environment and be able to take on a wide range of tasks while working remotely.What You'll Be DoingResolve customer issues and maintain acceptable service level agreements (SLA)Forward user feedback to the relevant department to improve the customer journeyHelp create content for our Knowledge BaseEngage in discussion with partners and industry leadersSupport the Marketing Department with various projects and initiativesMinimum QualificationsWho you are:At least a year of customer service experience (may it be email, phone, or chat support)A front runner in creating relationships with the humans who use Coinberry, including retail customers, influencers, competitors and partners;Able to provide concise, articulate and insightful analysis in written and verbal form, as well as communicate these with clarity and brevityCritical thinker who can speak for Coinberry users within the organization;Experienced with productivity tools and CRM software;Doesn't shy away from taking on new responsibilities and learning new roles;Seeks the solution and thrives with Freedom.What Sets You ApartCryptocurrency knowledge would be an asset (but we can always teach you all you need to know)Financial, Fintech or Technology Industry background is a plusUnderstands the startup culture

WHAT'S IN STORE FOR YOUThis role will be located in our Asian Regional Office, CALCMENU Philippines Inc. located in Ortigas, Pasig. Be part of a fast-paced and innovation-driven environment. We are passionate about what we do, our teams, and our shared goal. We value work-life balance and give equal opportunity to grow professionally and financially.WHAT WE NEEDIn this age of technology, we are looking for self-starter talents to join our growing team to drive sales of our cutting-edge solutions that is changing the way the food service industry does business globally.If you have experience with speaking to clients to quickly get to the root of their problem and resolving these issues, keep reading.As our Customer Support, Team Lead, you will be managing a team to promptly respond to client inquiries and communicate with clients through various channels to acknowledge and resolve all issues.Your core responsibilities include:Overseeing the daily operations of your team as well as participating as an active member of the teamTraining on Product Knowledge which is done continuously proactively with team members and other departmentsMonitoring the Ticketing System used by Support team and make sure that all tickets are updated.Introducing policies and procedures to improve processes, response times and creating training resources for your teamProviding technical support and customer service to all clients from across the globe (installation, troubleshooting, etc.) by phone, email, chat and remote assistancePerforming basic testing for every issue reported by clientsCommunicating client feedback to the Development Team with documentation of encountered problems and possible improvement of procedures and applicationsCoordinating technical issues and resolutions with internal stakeholders and clientsResearching information about inquiry to provide workarounds or resolutionsAssisting the Business Development Team by doing outbound client calls for lead generation, follow ups, sales promotions, responses for inquiries, etc.Conducting online demos and trainings for EGS Products and ServicesOccasionally assisting in testing, conversions, presentationsOccasionally providing onsite support, implementation, and briefing for all our clientsAttending the monthly Department Head meeting and providing update/status reports on your team’s performance and projectsConducting quarterly performance evaluation of the members of your teamWHAT YOU NEEDA graduate of Computer Engineering, Information Technology or any related fieldAt least 2-years experience managing a teamExcellent English verbal and written communication skills and strong observational and listening skillsMust display potential to be a top/key person with product know-howMust have a knowledge to maintain and implement database management systems, computer applications and operating systemsAble to analyze organizational software needs, devise solutions and maintain PC software and hardware systemsMust have very strong PC knowledge (Latest computer operating systems)Knowledge of SQL Server 2008 to latest, IIS and/or networking would be an advantage.Strong troubleshooting and problem-solving skillsExperience in Customer Support would be an advantagePrevious call center experience is not required but an advantageYou must be highly resourceful, pro-active, flexible, performance-driven, self-motivated, and a team playerMust agree to work with flexible schedules including rotational night shifts

We offer• To ensure smooth operation in assigned team to meet the operation targets• To assist and report to CSO Managers on all staff matters with an aim to create good team spirit, good working environment, fair workload arrangement and treatment to all team members.Key responsibilities• Be responsible for the daily Operation of SCM team - Keyaccounts to deliver KPIs, GOI (Global operation Index) and be the first escalation point to solve or coach the team member to solve the daily operation problems.• Be responsible for implementing new projects of handled accounts,implementing joint project with other functional teams• Daily follow up, build up controlling tools and template, set up regular meetings with external parties (Carriers, Factories, Clients’local offices) to review performance and improve relationship• Be responsible for month performance report and performance review with clients• Be the Key contact point or take lead on behalf of clients to attendthe meeting or forum to solve all issues related Exports and Imports cargoes including but not limited to cargo movement and invoicing,payment and system updates.• Carry out ad-hoc tasks assigned by Management.We are looking for• Working experience (at least 2-3 years in Imports-Exports Logistics)• Comprehensive knowledge and experience in Customs Related Process and Regulation is preferable.• Good communication and presentation skills (fluent in English,speaking and writing)• Result-oriented with initiative and strong drive.• Good leadership and interpersonal skills.• Good time management and be fast in response to ad-hoc requests.• Be able to work independently and willing to co-ordinate with other team colleagues.• Good computer skills (Word, Excel, Outlook, power point).

The CompanyApollo.io's mission is to help every business to fulfill their full market potential by connecting companies with amazing solutions with those who need them most. We've built a database of 250 million business contacts and 10 million companies, and our software helps sales and marketing identify and convert their most likely potential customers. We've raised over $10 million from Silicon Valley investors such as Y Combinator, Nexus Venture Partners, SV Angel, and Social Capital, and are profitable and continuously growing. We're headquartered in San Francisco,CA with a brilliant worldwide remote team.Apollo is the foundation of your entire go-to-market strategy.Your Role & MissionThe Customer Success team is looking for a remote, self-starting all-star from Manila or similar who can be a coach to our customers to ensure they’re finding success with Apollo. You’ll be trained on all things sales operations, sales process, marketing ops, and go-to-market strategy. After working with Apollo customers, you’ll become a leading expert on sales ops, marketing ops, and go-to-market strategy. A large part of this role will be dedicated to onboarding new customers to the platform within your territory and maintaining that relationship throughout their entire time with Apollo. And you’ll have the opportunity to create scalable programs to solve problems that are usually handled 1:1. An interest in creating many training content would be a major bonus for the Apollo team and is encouraged!Competencies/Key TraitsSense of ownership, a desire to work closely with customers in sometimes tough situationsHighly tech-savvy, using his/her skills in order to take advantage of the tools in place.Dependable, going above and beyond your job description to ensure our customers love us!Excellent written and verbal communication skills, able to explain concepts clearly and concisely as well as translate into customer-friendly language, complex technical knowledge.Self-starter, entrepreneurial, hungry, passionate and tech-savvy, and quick to learnYou pride yourself on being patient, a problem solver, ambitious, proactive/assertive, and dependable to follow through.Empathetic to customer needs, working to understand the questions that customers ask and why.Your friends would describe you as vivacious, strategic, empathetic, and dependable. Daily Adventures/Responsibilities Proactively provide customer training/onboarding calls to help clients find success in the Apollo platform. These topics span from sales email content best practices to implementing a CRM integration.Provide thorough and exhaustive onboarding for Apollo’s larger customers, completing 4 step onboarding process for accounts $5,000-$17,999Work with customer decision makers to understand and achieve customer short term and long term goal and drive adoption of Apollo's core products for all new usersLearn about the customer’s current sales stack, and coach them on how to achieve their desired outcomes between all their tools.Consult with customers to build strong go-to-market strategy leveraging Apollo and develop strategic plans to improve client resultsHandle inbound customer training requests and best practices guidance - organize and run training sessions and workshopsUnderstand customers’ perspectives and advocate for customer value company-wide / share insights / drive results as a customer advocate.Ensure all customers have a strong understanding of Apollo value and its productsWork with the Support Team for technical escalations and make sure that inbound inquiries should be addressed or escalated internally the same day they come inPlan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possibly use in future case studies or company training Skills And Relevant Experience 2-4+ years professional experience.(Preferably Account Executive, Business Development, Strategic Partnerships, Consulting, Account Manager, Project Manager at Saas go-to-market company or Customer Success Manager at SaaS go to market company)Excellent written and verbal communication skills, Able to explain concepts clearly and concisely.Proven ability to prioritize and manage your workload to meet and exceed deadlines and KPI and to project manage.Strong SaaS skills or ability to quickly learn SaaS technical concepts.Previous sales experience is nice to have but not requiredProven experience in maintaining relationships with customer decision makers and C-suiteExperience with Salesforce/HubSpot/APIs is a plusExpected OutcomesActivation: 95%+ user in every account in your name has reached the Habit moment (i.e. established a habit around the core value proposition)Engagement: 50%+ user in every account in your name are power/advanced users vs. just core/casual usersResurrection: 80%+ of paid seats in your account are using Apollo on a weekly basisMonetization/Renewals: 90%+ Monthly Renewal Rate, 70%+ Annual Renewal Rate What You'll Love About Apollo Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort to developing our remote employees's careers. The Customer Success team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive customer coach and sales trainer. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!Opportunities to Progress in your CareerWe’re growing the team and scaling how we operate. So, some likely future career moves for you would be:Enterprise Customer Success ManagerAccount Executive or Account Manager (expansions and renewals)Manage Strategic PartnershipsRevenue / Sales / Success OpsProduct MarketingCustomer MarketingCustomer EnablementCustomer SupportAdditional Opportunities Based on InterestOpportunity to develop and orchestrate Programs or proactive communications to increase product adoption and proactively improve the overall customer journeyOpportunity to create content and resources to drive adoption of Apollo at scale, including tutorial videos, master classes, articles, blog posts etc.

Job Description:Monitor inbound and outbound call and digital responses and performance of agents to maximize quality of serviceParticipate in developing, creating and implementing call center quality processes and procedures.Coordinates and facilitates call calibration and feedback sessions for call center agents.Provides actionable data to internal support groups as required.Provides feedback to team leaders and managers.Create Schedule for call center agentsCommunicate and track workforce management issues to management, as required.Perform other tasks as assigned.Job Requirement:Strong CommunicationProblem SolvingInitiativeQualityEnthusiasm

Job Description:Participate in system migration, implementation projects to enhance the team's efficiencyFocus and implement process and procedure on customer communication to monitor and maintain the effectiveness of customer communication.Update and maintain help center articles to ensure better customer experienceMonitor help center performance, implement solutions and enhance our customer experience and satisfaction.Align with team members to update information and updated SOPsPerform other tasks as assignedJob Requirement:Strong CommunicationProblem SolvingInitiativeQualityEnthusiasm

Job DescriptionParticipate in system migration, implementation projects to enhance the team's efficiencyFocus and implement process and procedure on customer communication to monitor and maintain the effectiveness of customer communication.Update and maintain help center articles to ensure better customer experienceMonitor help center performance, implement solutions and enhance our customer experience and satisfaction.Align with team members to update information and updated SOPsPerform other tasks as assignedRequirementsStrong CommunicationProblem SolvingInitiativeQualityEnthusiasmBenefitsAn amazing opportunity to learn from colleagues across Asia, in more developed markets

ResponsibilitiesPromptly answer calls, tickets, chat inquiriesConduct customer interviewsProcess the proper documentation for complianceNotify Compliance of Scam victims via designated process and channelsUpload IDs/PassportsApprove/Deny Accounts for use based off company KYC policyProviding customers with receipts or any other information regarding previous transactions.Provide updates on ongoing transactions.Report any offline machines to the operations team for troubleshooting.Meet KPIs (Key Performance Indicators) set by management.Qualifications1-3 Years of experience in customer service or call center work.General to strong knowledge of cryptocurrency, Bitcoin, and blockchain technology.Pleasant attitude and ability to speak to angry customers with calmness and clarity.Strong/Stable Internet connectionGood communication skills, as you will be working with a remote team.PunctualityKnowledge of Zendesk platform (Preferred)