Search All Job Opportunities in Myanmar | New Day Jobs

Find All Jobs, Vacancies, Internships in Myanmar. Apply today for career opportunities in Sales, Marketing, Management, Engineering, IT, Dev, Designer, Operations, Admin,+.

remote
remote
Customer Success Manager
Digimind (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Who we are. We are Digimind, a global software company that provides market intelligence and social media listening solutions to our customers. We work with 600+ of the world's best brands and agencies, including Friesland Campina, Nestle, Ford, Lenovo, Ogilvy and P&G to name a few. We have offices in NYC, Paris, Singapore, Rabat, Buenos Aires, Madrid, Grenoble and Amsterdam.  What we are looking for. Digimind is looking for a Customer Success Manager to join our rapidly growing team in Singapore. Talented, dedicated and enthusiastic, your role will be to providebest-in-class customer experience to our clients by helping them achieve their goals. Responsibilities include but not limited to: Manage client's onboarding experience, project delivery and adoption across a range of relationshipsDevelop and maintain a strategic trusted advisor relationship with your clients.Gain an understanding of typical business challenges faced by our customers to appropriately map use cases and features within the Digimind product suite.Create a network of champions within each account through education, coaching and strong influencing skills.Monitor key performance metrics across assigned client portfolio to ensure satisfaction, adoption, consumption and ultimately renewal likelihood. Conduct strategic business reviews with assigned client portfolio to check in on the health and status of each account, the customer roadmap, and their level of satisfaction with DigimindProactively identify issues that may impact a renewal and consult with internal resources to resolve potential issues.Work with the Account Managers to identify potential opportunities to up-sell/cross-sell from your assigned portfolio.Collect feedback and expectations from clients regarding product development and address it to the Product Management team to reflect the voice of customers on the product roadmap What you bring. 2-3 years of experience in analytics, enterprise solutions or data/startup customer-facing role;3-year college degree or equivalent required;Subject matter expertise in one of the following domains: Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management;Outstanding writer and communicator with strong presentation skills;Positive attitude, competitive, confident personality with strongly developed persuasive skills and a customer-focused orientation;Proven track record of success in customer success and retention;Strong technical background;Proactive methods, unparalleled work ethic and hunger to learn. What we offer. A modern office with a rooftop in the heart of SingaporeA great on-boarding during which you’ll receive expert training to help you master our suite of proprietary market intelligence and social listening toolsQuarterly team building eventsThe opportunity to work in the world of social media and big data with an international team of passionate professionalsRapidly developing office, you will be a key part of the expansion
Digimind
(Computer software)
Who we are. We are Digimind, a global software company that provides market intelligence and social media listening solutions to our customers. We work with 600+ of the world's best brands and agencies, including Friesland Campina, Nestle, Ford, Lenovo, Ogilvy and P&G to name a few. We have offices in NYC, Paris, Singapore, Rabat, Buenos Aires, Madrid, Grenoble and Amsterdam.  What we are looking for. Digimind is looking for a Customer Success Manager to join our rapidly growing team in Singapore. Talented, dedicated and enthusiastic, your role will be to providebest-in-class customer experience to our clients by helping them achieve their goals. Responsibilities include but not limited to: Manage client's onboarding experience, project delivery and adoption across a range of relationshipsDevelop and maintain a strategic trusted advisor relationship with your clients.Gain an understanding of typical business challenges faced by our customers to appropriately map use cases and features within the Digimind product suite.Create a network of champions within each account through education, coaching and strong influencing skills.Monitor key performance metrics across assigned client portfolio to ensure satisfaction, adoption, consumption and ultimately renewal likelihood. Conduct strategic business reviews with assigned client portfolio to check in on the health and status of each account, the customer roadmap, and their level of satisfaction with DigimindProactively identify issues that may impact a renewal and consult with internal resources to resolve potential issues.Work with the Account Managers to identify potential opportunities to up-sell/cross-sell from your assigned portfolio.Collect feedback and expectations from clients regarding product development and address it to the Product Management team to reflect the voice of customers on the product roadmap What you bring. 2-3 years of experience in analytics, enterprise solutions or data/startup customer-facing role;3-year college degree or equivalent required;Subject matter expertise in one of the following domains: Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management;Outstanding writer and communicator with strong presentation skills;Positive attitude, competitive, confident personality with strongly developed persuasive skills and a customer-focused orientation;Proven track record of success in customer success and retention;Strong technical background;Proactive methods, unparalleled work ethic and hunger to learn. What we offer. A modern office with a rooftop in the heart of SingaporeA great on-boarding during which you’ll receive expert training to help you master our suite of proprietary market intelligence and social listening toolsQuarterly team building eventsThe opportunity to work in the world of social media and big data with an international team of passionate professionalsRapidly developing office, you will be a key part of the expansion
remote
remote
Senior WELL SERVICES SUPERVISOR
WRS - Worldwide Recruitment Solutions (Oil & energy)
Remote (Asia Time Zone Permitted) Negotiable
Senior WELL SERVICES SUPERVISOR for a 3 month mission in MYANMAR Onshore (WSSV Onshore/Offshore Basic as per frame contract)Project DescriptionOffshore Jack up MyanmarSupport in town to review program and prepare the job to be performed on the rig site, must stay mobilized for the entire time of the mission in Myanmar (due to COVID travelling restrictions).Job descriptionHighly experienced to prepare programs of workCore competency in Open Hole Gravel Pack completionTrained and competent to manage well control situationsEstablished HSE procedures and policies are maintainedAdequate feedback to ensure that completion know-how is shared within Total group. Guarantee the follow up of operations during completion and intervention, respecting the company procedures, safety and environment.Optimization of procedures in order to reduce costs and delaysExecute quality assurance/quality control on equipment and proceduresThe challenge is to optimize operations to minimize operational delays while respecting the high standard of safety and environment level; Provide technical support based on experiences.In order to ensure that wells are delivered/ maintained safely, in optimized time & cost, with targeted productivity.In compliance with internal referential, local regulations and good oil & gas industry practices.Working RelationsInternal all entities involved in the rig operations.External all contractors involved in the rig operations.AuthorityEnsure the respect of safety rules, of the environment and of the frame of reference.Guarantee the accomplishment of the completion and/or work-over operations, in compliance with codes of practice, safety and environmental protection, all while optimising costs and lead times.Ensure the suitability to operational requirements of personnel, equipment, and services.Contribute to optimize, through a continual search for the improving equipment, services and operational procedures.It is required that the Senior Completion & Supervisor has a Mechanical Diploma (Bachelor or University diploma or Higher Technical diploma).IWCF Updated -> E.Learning Certification is not accepted.
WRS - Worldwide Recruitment Solutions
(Oil & energy)
Senior WELL SERVICES SUPERVISOR for a 3 month mission in MYANMAR Onshore (WSSV Onshore/Offshore Basic as per frame contract)Project DescriptionOffshore Jack up MyanmarSupport in town to review program and prepare the job to be performed on the rig site, must stay mobilized for the entire time of the mission in Myanmar (due to COVID travelling restrictions).Job descriptionHighly experienced to prepare programs of workCore competency in Open Hole Gravel Pack completionTrained and competent to manage well control situationsEstablished HSE procedures and policies are maintainedAdequate feedback to ensure that completion know-how is shared within Total group. Guarantee the follow up of operations during completion and intervention, respecting the company procedures, safety and environment.Optimization of procedures in order to reduce costs and delaysExecute quality assurance/quality control on equipment and proceduresThe challenge is to optimize operations to minimize operational delays while respecting the high standard of safety and environment level; Provide technical support based on experiences.In order to ensure that wells are delivered/ maintained safely, in optimized time & cost, with targeted productivity.In compliance with internal referential, local regulations and good oil & gas industry practices.Working RelationsInternal all entities involved in the rig operations.External all contractors involved in the rig operations.AuthorityEnsure the respect of safety rules, of the environment and of the frame of reference.Guarantee the accomplishment of the completion and/or work-over operations, in compliance with codes of practice, safety and environmental protection, all while optimising costs and lead times.Ensure the suitability to operational requirements of personnel, equipment, and services.Contribute to optimize, through a continual search for the improving equipment, services and operational procedures.It is required that the Senior Completion & Supervisor has a Mechanical Diploma (Bachelor or University diploma or Higher Technical diploma).IWCF Updated -> E.Learning Certification is not accepted.
remote
remote
Customer Experience Specialist (6 Months)
Rakuten Viki (Internet)
Remote (Asia Time Zone Permitted) Negotiable
Rakuten is Japan's leading Internet services company, the largest e-commerce company in Japan, and the third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide, this includes Viber, eBates, Lyft, and more, reaching a global audience of nearly 1 billion users. Rakuten is an Eco-system of online services, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing, and professional sports. Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!Customer Experience Specialists are the heart and soul of Viki and Soompi Help Centers. They are passionate, organized, have great judgment, and love communicating with our amazing community of viewers and volunteers around the world. We are in search of multiple remote Customer Experience Specialists to join our team on a full-time and fixed-term (6 months) basis. The role reports to the Manager of Customer Experience based in Singapore.Essential duties and responsibilities may include, but are not limited to:Answer all questions related to Viki and Soompi and escalate to Tier 2 team when necessaryMonitor, identify, analyze and report on trends based on incoming issue reports and requestsCoordinate with Tier 2 teams and above to file bugs, troubleshoot issues, and offer support to usersProactively provide feedback to Tier 2 teams in order to improve Viki and Soompi products and create a better customer experienceHelp to identify knowledge base gaps and escalate to Tier 2 as needed Ability to identify issues and troubleshoot with users accordingly before escalationIdentify and assess customers’ needs to achieve high levels of customer satisfactionAnswer product questions and user’s concerns as required Manage large amounts of incoming emails and chat requestsQualificationsBachelor's degree in any discipline is preferredExperience in customer service is requiredNative fluency in written and spoken English is required. Second language knowledge is a plusExcellent written communication skills are requiredFamiliarity with CRM systems like Zendesk is a plusGreat work ethic and ability to multitask, prioritize and manage time effectivelyA love for online communities, social media, Asian entertainment, and the tech industryAbility to meet with the Singapore team for training during weekdays GMT+08:00Flexibility to work during weekends and holidays on a rotational basis during peak seasons Have your own computer or laptop available to work remotely  Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Women, minorities, individuals with disabilities, and protected veterans are encouraged 
Rakuten Viki
(Internet)
Rakuten is Japan's leading Internet services company, the largest e-commerce company in Japan, and the third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide, this includes Viber, eBates, Lyft, and more, reaching a global audience of nearly 1 billion users. Rakuten is an Eco-system of online services, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing, and professional sports. Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!Customer Experience Specialists are the heart and soul of Viki and Soompi Help Centers. They are passionate, organized, have great judgment, and love communicating with our amazing community of viewers and volunteers around the world. We are in search of multiple remote Customer Experience Specialists to join our team on a full-time and fixed-term (6 months) basis. The role reports to the Manager of Customer Experience based in Singapore.Essential duties and responsibilities may include, but are not limited to:Answer all questions related to Viki and Soompi and escalate to Tier 2 team when necessaryMonitor, identify, analyze and report on trends based on incoming issue reports and requestsCoordinate with Tier 2 teams and above to file bugs, troubleshoot issues, and offer support to usersProactively provide feedback to Tier 2 teams in order to improve Viki and Soompi products and create a better customer experienceHelp to identify knowledge base gaps and escalate to Tier 2 as needed Ability to identify issues and troubleshoot with users accordingly before escalationIdentify and assess customers’ needs to achieve high levels of customer satisfactionAnswer product questions and user’s concerns as required Manage large amounts of incoming emails and chat requestsQualificationsBachelor's degree in any discipline is preferredExperience in customer service is requiredNative fluency in written and spoken English is required. Second language knowledge is a plusExcellent written communication skills are requiredFamiliarity with CRM systems like Zendesk is a plusGreat work ethic and ability to multitask, prioritize and manage time effectivelyA love for online communities, social media, Asian entertainment, and the tech industryAbility to meet with the Singapore team for training during weekdays GMT+08:00Flexibility to work during weekends and holidays on a rotational basis during peak seasons Have your own computer or laptop available to work remotely  Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Women, minorities, individuals with disabilities, and protected veterans are encouraged 
remote
remote
Customer Sales Rep Start Remote during ECQ in CEBU
cpraedcourse IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Why Join UsWe are urgently looking for outgoing Customer Sales Representatives with AMAZON & Sales experience for our SellerMobile account. SellerMobile is an advanced cloud-based software solution, created to helpAmazon businesses gain a more competitive edge in the marketplace. Weoffer a full suite of mobile and web-based tools and analytics.You must be residing in CEBU as this position will Start Remote during Covid but will be office based moving forward.What You Will DoAs Customer Sales Representatives you will work in a fast-pacedenvironment taking inbound/outbound sales & customer service calls.You will work with customers to find out what they are looking for,create solutions and ensure a smooth sales process. You will also beresponsible for recommending and up-selling products to help customersfind exactly what they need.Customer Sales Representatives must have sales and customer serviceskills. You must have the ability to reach monthly goals. Other skillsRequired Are Closing Skills, Persuasion Skills And Negotiationabilities, self-confidence, product knowledge, and ability to build& maintain client relationships.ResponsibilitiesEducate customers on company offeringsCall and email targeted warm sales leadsEnsure customer satisfaction and strong client relationshipsResolve any customer service issues (billing, website issues, etc.)Maintain customer accountsIdentify prospective clients using leads and online resourcesCreate and complete purchases through CRMExperience And SkillsAt least 1-2 years demonstrated experience in Amazon & SalesProven ability to achieve and exceed sales goals requiredStrong sales and persuasion skills neededMust have excellent English language skills both written and oralAbility to multitask (phone, email, chat)Must be willing to work U.S. hoursBenefitsPaid time offDirect DepositCoffee supplied for staffMonthly kudos (gift cards, etc.)Opportunity for growthTeam OutingsCasual Work EnvironmentOpportunity for bonuses and/or commission, and Fixed weekends off
cpraedcourse
(IT / Development)
Why Join UsWe are urgently looking for outgoing Customer Sales Representatives with AMAZON & Sales experience for our SellerMobile account. SellerMobile is an advanced cloud-based software solution, created to helpAmazon businesses gain a more competitive edge in the marketplace. Weoffer a full suite of mobile and web-based tools and analytics.You must be residing in CEBU as this position will Start Remote during Covid but will be office based moving forward.What You Will DoAs Customer Sales Representatives you will work in a fast-pacedenvironment taking inbound/outbound sales & customer service calls.You will work with customers to find out what they are looking for,create solutions and ensure a smooth sales process. You will also beresponsible for recommending and up-selling products to help customersfind exactly what they need.Customer Sales Representatives must have sales and customer serviceskills. You must have the ability to reach monthly goals. Other skillsRequired Are Closing Skills, Persuasion Skills And Negotiationabilities, self-confidence, product knowledge, and ability to build& maintain client relationships.ResponsibilitiesEducate customers on company offeringsCall and email targeted warm sales leadsEnsure customer satisfaction and strong client relationshipsResolve any customer service issues (billing, website issues, etc.)Maintain customer accountsIdentify prospective clients using leads and online resourcesCreate and complete purchases through CRMExperience And SkillsAt least 1-2 years demonstrated experience in Amazon & SalesProven ability to achieve and exceed sales goals requiredStrong sales and persuasion skills neededMust have excellent English language skills both written and oralAbility to multitask (phone, email, chat)Must be willing to work U.S. hoursBenefitsPaid time offDirect DepositCoffee supplied for staffMonthly kudos (gift cards, etc.)Opportunity for growthTeam OutingsCasual Work EnvironmentOpportunity for bonuses and/or commission, and Fixed weekends off
remote
remote
Customer Care Specialist (Diploma in Biotech only | Up to $2600 | Work From Home!)
ScienTec Personnel (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
US MNC working opportunity - Biotech company Manufactures and markets nucleic acid products for life sciences industry Basic up to $2,600 + AWS Permanent position - entry level, training will be provided Work from home! work life balance! Candidate with Diploma in Biotech/Life Science/Pharmaceutical are welcome to apply! Working hours: MON-FRI 7am to 4pm ResponsibilitiesProvides professional customer service to customers with regards to pricing and order inquiriesAnswers all customer inquiries received by phone, email and chat in a timely and thorough manner; documents these interactions in Customer Relationship Management (CRM) database.Utilizes sales and manufacturing databases for all sales entities to provide informed order and shipment status updates.Provides price quotes and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.Provides administrative support for sales team. Requirements Diploma in Biotechnology/Life Science/ Pharmaceutical or related studies ONLYNo experience required, entry level position, training providedStrong communication skill via phone to liaise with customersSingaporean only Interested Please Send Your Resume To Vivian[Click Here to Email Your Resume]R2090138 liew chien hui (vivian)11C5781 ScienTec Consulting Pte Ltd
ScienTec Personnel
(Information technology and services)
US MNC working opportunity - Biotech company Manufactures and markets nucleic acid products for life sciences industry Basic up to $2,600 + AWS Permanent position - entry level, training will be provided Work from home! work life balance! Candidate with Diploma in Biotech/Life Science/Pharmaceutical are welcome to apply! Working hours: MON-FRI 7am to 4pm ResponsibilitiesProvides professional customer service to customers with regards to pricing and order inquiriesAnswers all customer inquiries received by phone, email and chat in a timely and thorough manner; documents these interactions in Customer Relationship Management (CRM) database.Utilizes sales and manufacturing databases for all sales entities to provide informed order and shipment status updates.Provides price quotes and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.Provides administrative support for sales team. Requirements Diploma in Biotechnology/Life Science/ Pharmaceutical or related studies ONLYNo experience required, entry level position, training providedStrong communication skill via phone to liaise with customersSingaporean only Interested Please Send Your Resume To Vivian[Click Here to Email Your Resume]R2090138 liew chien hui (vivian)11C5781 ScienTec Consulting Pte Ltd
remote
remote
Customer Success Manager
Menlo Security Inc. (Computer and network security)
Remote (Asia Time Zone Permitted) Negotiable
Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 8/10 of the largest global banks and the Department of Defense. The world has fundamentally changed. We are growing from 250 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, Sutter Hill Ventures, JPMC, American Express, HSBC, and Ericsson Ventures.**no visa sponsorship available for this role**Remote Opportunity - must reside in CA, CO, GA, IL, IN, MA, MD, ME, NC, NJ, NV, NY, OH, PA, TX, VA, or WAAbout the RoleOur Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer experience in the cybersecurity industry. As a Customer Success Manager, you are a critical part of our customers’ adoption of our security products. You act as their day-to-day contact, establishing relationships with them to ensure best practices for their secure environments. You'll guide them for quick and consistent adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You have in-depth knowledge of indicators of success, leveraging data and your analytical aptitudes to guide changes, updates, and improvements. You will work closely with CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises, so you'll need to feel confident presenting implementation plans to all ranges of technical ability. ResponsibilitiesLead client's onboarding experience, adoption, and expansion across a range of relationships Develop a strong partnership with customer shareholders, channel partners, and executive sponsors to drive product adoption Be a customer advocate in influencing product roadmap and improvements Coach customers on how to establish and implement their cloud security change management, governance, and center of excellence programs Identify and escalate risks to the customer and support team to achieve client success Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments Address and associate business benefits to align with emerging and evolving needs Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement Leverage key metrics to build a strategic plan to address decreases or negative changes in the metrics listed above Requirements3-5 years working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) and in cybersecurity Previous experience with a SaaS solutions company and/or an enterprise software company Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers Highly data-driven with a dedication to following the process Passionate about driving and tracking a consistent engagement process with all customers in your portfolio Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges Flexibility for travel up to 25% of your timeAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Security’s policy is to only accept resumes from agencies via Greenhouse (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.
Menlo Security Inc.
(Computer and network security)
Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 8/10 of the largest global banks and the Department of Defense. The world has fundamentally changed. We are growing from 250 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, Sutter Hill Ventures, JPMC, American Express, HSBC, and Ericsson Ventures.**no visa sponsorship available for this role**Remote Opportunity - must reside in CA, CO, GA, IL, IN, MA, MD, ME, NC, NJ, NV, NY, OH, PA, TX, VA, or WAAbout the RoleOur Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer experience in the cybersecurity industry. As a Customer Success Manager, you are a critical part of our customers’ adoption of our security products. You act as their day-to-day contact, establishing relationships with them to ensure best practices for their secure environments. You'll guide them for quick and consistent adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You have in-depth knowledge of indicators of success, leveraging data and your analytical aptitudes to guide changes, updates, and improvements. You will work closely with CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises, so you'll need to feel confident presenting implementation plans to all ranges of technical ability. ResponsibilitiesLead client's onboarding experience, adoption, and expansion across a range of relationships Develop a strong partnership with customer shareholders, channel partners, and executive sponsors to drive product adoption Be a customer advocate in influencing product roadmap and improvements Coach customers on how to establish and implement their cloud security change management, governance, and center of excellence programs Identify and escalate risks to the customer and support team to achieve client success Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments Address and associate business benefits to align with emerging and evolving needs Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement Leverage key metrics to build a strategic plan to address decreases or negative changes in the metrics listed above Requirements3-5 years working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) and in cybersecurity Previous experience with a SaaS solutions company and/or an enterprise software company Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers Highly data-driven with a dedication to following the process Passionate about driving and tracking a consistent engagement process with all customers in your portfolio Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges Flexibility for travel up to 25% of your timeAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Security’s policy is to only accept resumes from agencies via Greenhouse (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.
remote
remote
CSR Manager (remote/textile/garment/Hanoi/Ho Chi Minh)
People Profilers Vietnam (Mechanical or industrial engineering)
Remote (Asia Time Zone Permitted) Negotiable
Essential DutiesProvide audit program trainings to Suppliers and third-party auditorsConduct pre-sourcing audits and remediation visits to SuppliersReview social labor audit reports and follow with Suppliers on corrective actionsCompliance audit data analysisMaintain and update VSL monitoring SOP and audit toolGather living wage information and develop Supplier wages dashboardHandle workers’ complaints according to company grievance procedureEngage with CSOs and unions bodies/workers to understand local challenges or specific social labor issues at suppliersDrive capacity building program to support factories for improving working conditionsFrequent travelling required with around 30-50%. Countries includes south east Asian countries like Vietnam, Thailand, Cambodia, Bangladesh, Myanmar...etc.University graduate, prefer in social science5 years social audit experience and program managementSound knowledge of social labor challenges in Asian countries & international labor standardsGood command of EnglishHands on computer skills
People Profilers Vietnam
(Mechanical or industrial engineering)
Essential DutiesProvide audit program trainings to Suppliers and third-party auditorsConduct pre-sourcing audits and remediation visits to SuppliersReview social labor audit reports and follow with Suppliers on corrective actionsCompliance audit data analysisMaintain and update VSL monitoring SOP and audit toolGather living wage information and develop Supplier wages dashboardHandle workers’ complaints according to company grievance procedureEngage with CSOs and unions bodies/workers to understand local challenges or specific social labor issues at suppliersDrive capacity building program to support factories for improving working conditionsFrequent travelling required with around 30-50%. Countries includes south east Asian countries like Vietnam, Thailand, Cambodia, Bangladesh, Myanmar...etc.University graduate, prefer in social science5 years social audit experience and program managementSound knowledge of social labor challenges in Asian countries & international labor standardsGood command of EnglishHands on computer skills
remote
remote
Remote Experienced Customer Service Representative
Seller Interactive (Internet)
Remote (Asia Time Zone Permitted) Negotiable
LOCATION: Remote (Philippine applicants only) Tired of commuting long hours to and from work everyday? Have you always thought about working remotely but are worried about the loss of social engagement with your coworkers? How about if you can get the best of both worlds? When you join our team, you get to collaborate and enjoy that sense of belonging and community while working from the comfort of your own home.Take a look at the website to get more information!Who We AreWe promise you haven't worked with anyone else like us before! We are Outgive Inc - a Toronto based company started in 2013 specializing in e-commerce & digital marketing. Although our Toronto headquarters only has a team that is 30 strong, we have approximately 70+ remote staff in Manila - the birthplace of our founders - Nicasio and Jerome. Our team comprises of A-players with specialized skills not limited to but including web developers, copywriters, graphic designers, logistics managers, account managers, customer service, SEO experts, video editors, digital marketers, marketplace specialists, ads specialists etc.Our Main List Of Brands IncludeUnder Outgive, we have several different brands and businesses. Some include a digital marketing agency, a shipping company, a baby product line, and much more. All of our brands have one thing in common and that’s e-commerce.Seller Interactive (Digital Marketing Agency)Stallion Express & Shippsy (Shipping & Logistics Company)Ashtonbee (Baby product line on Amazon)Kitchables (Kitchenware line on Amazon)Flux Lashes (Eyelash extensions)Neonize (Neon lights)Our company isn’t just about profits, it’s built around the community. We want you to enjoy doing what you do best, and we give you the autonomy and support to do it in a way that works for everyone—our customers/clients, the company, and you.Our 4Gs - Grit, Growth, Greatness, and Gratitude - our company values are what drives all of us here to keep growing and learning. We live these 4 core values not just at work, but in our personal lives as well.Work HoursMonday to Friday: Must be available to work from 9am - 6pm EST, 40 hours a week.Who/What We Are Looking ForWe are looking for an excellent customer service representative who will work full-time remotely to support our operation by providing assistance via telephone, email and live chat to our existing and potential clients. WHY WORK WITH US? WHAT'S IN IT FOR YOU?100% remote work, no commute!Paid Regular Philippines holidays after probation (Total of 12 Regular Holidays in Ph)Vacation days after probationOpen communicationFun and empowering working environmentCareer and character growth opportunitiesYour ResponsibilitiesEnsuring all inquiries are responded to in an effective and timely manner while adhering to company policies and standardsUse and create response templates to respond to emails and provide customer service on live chatPrioritize tasks in an effective mannerProcess claims (packages that customers claimed that are lost)Must HavesAt least 2 years experience in a customer service/call centre positionHave a patient, compassionate and understanding temperament to provide service to individuals that could be frustratedHave a strong internet connection and well-maintained computer equipmentHave strong verbal and written communication skills in EnglishOrganizational skillsIf you love the customer service field and interacting with new individuals with the comfort of working from home, this may be the position for you! Apply today!
Seller Interactive
(Internet)
LOCATION: Remote (Philippine applicants only) Tired of commuting long hours to and from work everyday? Have you always thought about working remotely but are worried about the loss of social engagement with your coworkers? How about if you can get the best of both worlds? When you join our team, you get to collaborate and enjoy that sense of belonging and community while working from the comfort of your own home.Take a look at the website to get more information!Who We AreWe promise you haven't worked with anyone else like us before! We are Outgive Inc - a Toronto based company started in 2013 specializing in e-commerce & digital marketing. Although our Toronto headquarters only has a team that is 30 strong, we have approximately 70+ remote staff in Manila - the birthplace of our founders - Nicasio and Jerome. Our team comprises of A-players with specialized skills not limited to but including web developers, copywriters, graphic designers, logistics managers, account managers, customer service, SEO experts, video editors, digital marketers, marketplace specialists, ads specialists etc.Our Main List Of Brands IncludeUnder Outgive, we have several different brands and businesses. Some include a digital marketing agency, a shipping company, a baby product line, and much more. All of our brands have one thing in common and that’s e-commerce.Seller Interactive (Digital Marketing Agency)Stallion Express & Shippsy (Shipping & Logistics Company)Ashtonbee (Baby product line on Amazon)Kitchables (Kitchenware line on Amazon)Flux Lashes (Eyelash extensions)Neonize (Neon lights)Our company isn’t just about profits, it’s built around the community. We want you to enjoy doing what you do best, and we give you the autonomy and support to do it in a way that works for everyone—our customers/clients, the company, and you.Our 4Gs - Grit, Growth, Greatness, and Gratitude - our company values are what drives all of us here to keep growing and learning. We live these 4 core values not just at work, but in our personal lives as well.Work HoursMonday to Friday: Must be available to work from 9am - 6pm EST, 40 hours a week.Who/What We Are Looking ForWe are looking for an excellent customer service representative who will work full-time remotely to support our operation by providing assistance via telephone, email and live chat to our existing and potential clients. WHY WORK WITH US? WHAT'S IN IT FOR YOU?100% remote work, no commute!Paid Regular Philippines holidays after probation (Total of 12 Regular Holidays in Ph)Vacation days after probationOpen communicationFun and empowering working environmentCareer and character growth opportunitiesYour ResponsibilitiesEnsuring all inquiries are responded to in an effective and timely manner while adhering to company policies and standardsUse and create response templates to respond to emails and provide customer service on live chatPrioritize tasks in an effective mannerProcess claims (packages that customers claimed that are lost)Must HavesAt least 2 years experience in a customer service/call centre positionHave a patient, compassionate and understanding temperament to provide service to individuals that could be frustratedHave a strong internet connection and well-maintained computer equipmentHave strong verbal and written communication skills in EnglishOrganizational skillsIf you love the customer service field and interacting with new individuals with the comfort of working from home, this may be the position for you! Apply today!
remote
remote
Remote Call Center Agent! (Australian Process)
Green Adapt (Electrical and electronic manufacturing)
Remote (Asia Time Zone Permitted) Negotiable
Full-time PositionHigh CommissionCan Start ASAPRemote Call Center Agents – Australian ProcessThis employment is a WORK FROM HOME SETUP!Be part of a dynamic team at an Australian based company!The hire must have excellent English skills, a clear and professional phone manner, and be comfortable asking questions:) If you are interested, please apply!Responsibilities IncludeOutbound Customer CallsThese Calls Will Fall Into Three CategoriesThe candidate will help the company promote and sell a product and services. This should be the primary part of the role, meet expected business needs every day.Introducing self and company to prospects, record outbound call history and customer response in detail, and arranging further information for them. Also scheduled follow up calls to the same.Setting appointments with existing customers and new prospects.Respond to customer inquiries and resolve.Following up quotations that have been received by prospects, and working through with them.Assist and support other departments in handling customer requests and needs.We work 5 days a week, (Mon-Fri) / 9:00AM to 5:00PM Australian time.Job Types: Full-time, ContractSalary: Commission Based.ExperienceOutbound sales experience is an advantage but not required.Fresh Graduates are welcome to apply!LanguageExcellent English Communication skills
Green Adapt
(Electrical and electronic manufacturing)
Full-time PositionHigh CommissionCan Start ASAPRemote Call Center Agents – Australian ProcessThis employment is a WORK FROM HOME SETUP!Be part of a dynamic team at an Australian based company!The hire must have excellent English skills, a clear and professional phone manner, and be comfortable asking questions:) If you are interested, please apply!Responsibilities IncludeOutbound Customer CallsThese Calls Will Fall Into Three CategoriesThe candidate will help the company promote and sell a product and services. This should be the primary part of the role, meet expected business needs every day.Introducing self and company to prospects, record outbound call history and customer response in detail, and arranging further information for them. Also scheduled follow up calls to the same.Setting appointments with existing customers and new prospects.Respond to customer inquiries and resolve.Following up quotations that have been received by prospects, and working through with them.Assist and support other departments in handling customer requests and needs.We work 5 days a week, (Mon-Fri) / 9:00AM to 5:00PM Australian time.Job Types: Full-time, ContractSalary: Commission Based.ExperienceOutbound sales experience is an advantage but not required.Fresh Graduates are welcome to apply!LanguageExcellent English Communication skills
remote
remote
Remote Customer Service
Empire Flippers — Buy, Sell & Invest In Online Businesses (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD
Empire Flippers — Buy, Sell & Invest In Online Businesses
(Information technology and services)
What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD
remote
remote
Remote Guest Services Agent
Sextant Stays (Hospitality)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionRemote Guest Services AgentHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
Sextant Stays
(Hospitality)
DescriptionRemote Guest Services AgentHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
remote
remote
Remote Guest Services Associate
Sextant Stays (Hospitality) Customer Service 
Remote (Asia Time Zone Permitted) Negotiable
DescriptionRemote Guest Services AssociateHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
Sextant Stays
(Hospitality) Customer Service 
DescriptionRemote Guest Services AssociateHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
remote
remote
Customer Service Representative – REMOTE
Passion.io (Marketing and advertising)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionPASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people “experts” and by 2022, 30,000 experts will have helped 10,000,000 people. Our mission is to empower these experts to achieve that by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.We are looking for an inspiring, engaged and motivated member to our newly formed customer success team.You have experience of working in fast-paced environments and have the vision to change the future of learning.Your mission will be to advocate for the customer, and represent their best interest, which will come naturally because you have a deep desire to help people, on an individual and scalable level.You will spend half your time interacting with customers; solving their questions, and helping them learn and grow, so they get the most from our information products. And the other half of your time actively tracking, improving and reporting customer success on a broader level.*What you’ll be working on*Responding to customer inquiries with the highest quality possible through zendesk meeting our 3 KPIs: PSAT; First Reply Time and closure time.Provides platform and program good practices to add value to our product.Acts responsively, accurately and with attention to detail to customer by identifying their requests and acting upon their concernsWorks with online tools and systems for the creation, management of customer’s accounts.Achieve Company wide OKRs and KPIs in collaboration with other teams.Assist the Customer Success Manager with workflows and data for accurate tracking and reporting to different stakeholders.Helps on the social media channels by answering their concerns and deriving to the correct channels.APPLY ONLY here – http://bit.ly/CSR_applicationRequirementsAPPLY ONLY here – http://bit.ly/CSR_application*What you’ll bring to the team*Customer obsession: Support customers on a daily basis using zendesk and social media, providing excellent customer service at all levels.Detail oriented: Process following including bug reports, payments processing operations but also provide insight on how things could be done different/more efficientData oriented: provide specific information for escalationKPI oriented: Hold accountable for 3 metris: customer satisfaction, First reply time and closure timeYou’re the sort of person that crosses the street to help someone struggling with heavy bags, and then walks 3 blocks out their way to help them home.You are an extremely structured thinker with a passion for taking action & getting measurable resultsYou are a passionate learner, motivating yourself and others to stimulate personal growth and developmentYou are fluent to a native level in English*What we offer you*Steep learning curve: Expect the steepest learning curve you have ever experienced – we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the globe for the better by providing value to others.High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wishSkills RequiredOffice & Admin (Virtual Assistant)Admin AssistantData EntryExcelEnglishSpeakingWritingCustomer Service & Admin SupportCommunity Forum ModerationContent ModerationCustomer SupportEmail SupportSocial Media ModerationTech supportCalls support
Passion.io
(Marketing and advertising)
DescriptionPASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people “experts” and by 2022, 30,000 experts will have helped 10,000,000 people. Our mission is to empower these experts to achieve that by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.We are looking for an inspiring, engaged and motivated member to our newly formed customer success team.You have experience of working in fast-paced environments and have the vision to change the future of learning.Your mission will be to advocate for the customer, and represent their best interest, which will come naturally because you have a deep desire to help people, on an individual and scalable level.You will spend half your time interacting with customers; solving their questions, and helping them learn and grow, so they get the most from our information products. And the other half of your time actively tracking, improving and reporting customer success on a broader level.*What you’ll be working on*Responding to customer inquiries with the highest quality possible through zendesk meeting our 3 KPIs: PSAT; First Reply Time and closure time.Provides platform and program good practices to add value to our product.Acts responsively, accurately and with attention to detail to customer by identifying their requests and acting upon their concernsWorks with online tools and systems for the creation, management of customer’s accounts.Achieve Company wide OKRs and KPIs in collaboration with other teams.Assist the Customer Success Manager with workflows and data for accurate tracking and reporting to different stakeholders.Helps on the social media channels by answering their concerns and deriving to the correct channels.APPLY ONLY here – http://bit.ly/CSR_applicationRequirementsAPPLY ONLY here – http://bit.ly/CSR_application*What you’ll bring to the team*Customer obsession: Support customers on a daily basis using zendesk and social media, providing excellent customer service at all levels.Detail oriented: Process following including bug reports, payments processing operations but also provide insight on how things could be done different/more efficientData oriented: provide specific information for escalationKPI oriented: Hold accountable for 3 metris: customer satisfaction, First reply time and closure timeYou’re the sort of person that crosses the street to help someone struggling with heavy bags, and then walks 3 blocks out their way to help them home.You are an extremely structured thinker with a passion for taking action & getting measurable resultsYou are a passionate learner, motivating yourself and others to stimulate personal growth and developmentYou are fluent to a native level in English*What we offer you*Steep learning curve: Expect the steepest learning curve you have ever experienced – we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the globe for the better by providing value to others.High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wishSkills RequiredOffice & Admin (Virtual Assistant)Admin AssistantData EntryExcelEnglishSpeakingWritingCustomer Service & Admin SupportCommunity Forum ModerationContent ModerationCustomer SupportEmail SupportSocial Media ModerationTech supportCalls support
remote
remote
Remote Customer Support
Go2 IT / Development
Remote (Asia Time Zone Permitted) Negotiable
DescriptionWe are looking for reliable, adaptable and self-driven individuals to join our for our Home-based Customer Service team.Applicant should have at least 1 year BPO experience, or 1 year accumulated experience working as a VA.RequirementsReading the description below might take a few minutes, but we promise that all proper applications will receive a timely reply. If you skim – chances are you will miss something important.Knowledge(at Least One Of The Following)Experience in customer supportExperience in virtual administrative dutiesExperience in sales or call center workKnowledge of office management systems and proceduresSome crazy online job that was process-driven and you had to figure things outSkillsExcellent written and verbal English communication skillsEmail etiquette and management skills in GmailScheduling and managing appointments in Google CalendarAbove avg time managementAbilitiesYou care about what you are doingFeel comfortable asking questionsExhibits personal accountabilityAttention to detailResourceful, a problem solverSelf-motivated and eager to learnA team player.Ability to multitask and prioritize projectsTo apply for our Home-based General Virtual Assistant post, fill out our application form: https://go2.breezy.hr/p/1d1364b5a532. Please read through the instructions carefully – we’ll know if you didn’t. :)
Go2
(IT / Development)
DescriptionWe are looking for reliable, adaptable and self-driven individuals to join our for our Home-based Customer Service team.Applicant should have at least 1 year BPO experience, or 1 year accumulated experience working as a VA.RequirementsReading the description below might take a few minutes, but we promise that all proper applications will receive a timely reply. If you skim – chances are you will miss something important.Knowledge(at Least One Of The Following)Experience in customer supportExperience in virtual administrative dutiesExperience in sales or call center workKnowledge of office management systems and proceduresSome crazy online job that was process-driven and you had to figure things outSkillsExcellent written and verbal English communication skillsEmail etiquette and management skills in GmailScheduling and managing appointments in Google CalendarAbove avg time managementAbilitiesYou care about what you are doingFeel comfortable asking questionsExhibits personal accountabilityAttention to detailResourceful, a problem solverSelf-motivated and eager to learnA team player.Ability to multitask and prioritize projectsTo apply for our Home-based General Virtual Assistant post, fill out our application form: https://go2.breezy.hr/p/1d1364b5a532. Please read through the instructions carefully – we’ll know if you didn’t. :)
remote
remote
Senior Customer Success Manager
Voltaiq (Information technology and services) Communication skills  Project Management 
Remote (Asia Time Zone Permitted) Negotiable
Senior Customer Success ManagerRemote“The battery is the technology of our time.” -The EconomistVoltaiq is a Battery Intelligence software company. Our data platform brings unprecedented analytics, visualization, and predictive capabilities to any company with a battery-powered business model. World-leading brands — including global automakers in Detroit and Germany, household-name tech giants, and decacorn startups — depend on Voltaiq software to accelerate product development, optimize performance, ensure safety and reliability, and unlock financial value in their products. Our high-powered team is composed of battery industry veterans, PhD scientists, a highly skilled product and engineering team, and an advisory board of C-level industry execs, all of whom are passionate about enabling the global energy transition. Voltaiq is headquartered in Berkeley, CA, serving customers around the world.The role:Our Customer Success team’s mission is to drive successful and timely adoption of Voltaiq software at our customers in order to maximize customer value and ensure contract renewals and growth. You will guide customers along their journey through deployment, training, workflow analysis, best practice adoption, and KPI evaluation. You’ll build close relationships with both Voltaiq end users and business stakeholders within customer organizations, in order to understand customer challenges and deliver solutions that provide value at every level. You’ll interface closely with our sales, Applications Engineering and Product teams to ensure customer needs are met. This role requires technical acumen, as well as excellent interpersonal and organizational skills. You’ll be an early member of a small and growing team, with significant opportunity for advancement within the company. This position reports to the Vice President of Customer Success.Responsibilities:Lead engagements with our customers, managing complex and timely implementations, serving as the central point of communication around project status, progress toward milestone dates and status of project issues and risks. Develop solid, trusted customer relationships and grow them over time. Become a trusted, strategic advisor to our customers, helping them identify, quantify and achieve their goals.Responsible for reporting progress towards goals to customer stakeholders at quarterly delivery meetings. Empower our customers to become experts with the Voltaiq platform and transfer the knowledge you create while solving their problems.Work closely with our customers and our Applications Engineering to understand customer workflows to identify process improvements.Identify and surface customer pain points and requirements to the Product team for inclusion in roadmap planning.Partner with the Voltaiq sales team to craft account and program strategies that will deepen customer relationships and drive incremental business opportunity.Ensure ongoing customer service, technical, and other support is delivered effectively across the portfolio of clients.Manage multiple client projects at any given time, effectively prioritizing your own efforts and those of other team members.Monitor and ensure customer success, including health, usage metrics, and user surveys.Up to 30% travel for customer meetings and industry events (Travel is currently paused due to the pandemic).Qualifications:3 or more years of customer-facing and project management experience in strategic account management, management consulting, strategy, or other relevant experience, ideally in a rapidly-paced top-tier consulting firm, services, or technology-related environment.You have demonstrated success working directly with clients, including developing account strategy and building senior level relationships.Experience working with large enterprise customers or partners, managing multi-month implementations, development projects, or large-scale rollouts.BS or BA in Materials Science, Engineering, Environmental Policy or related field; MBA or other relevant advanced degree strongly preferred.You are analytical, yet creative.Strong written and oral communication skills, and proven ability to work with both technical and non-technical teams.Strong organization skills, with an ability to manage multiple incoming requests, a strong sense of how to motivate others, and an uncanny ability to “get things done.”Desire and ability to thrive in a loosely structured, high-demand startup environment.Passion for Energy, with a grasp of basic concepts (current, potential, energy, charge, power).Competitive salary plus equity and full benefits. Our main office is located in downtown Berkeley, CA.Voltaiq is an equal opportunity employer and is committed to achieving a diverse workforce through application of its equal opportunity and nondiscrimination policy, in all aspects of employment.project management|customer service
Voltaiq
(Information technology and services) Communication skills  Project Management 
Senior Customer Success ManagerRemote“The battery is the technology of our time.” -The EconomistVoltaiq is a Battery Intelligence software company. Our data platform brings unprecedented analytics, visualization, and predictive capabilities to any company with a battery-powered business model. World-leading brands — including global automakers in Detroit and Germany, household-name tech giants, and decacorn startups — depend on Voltaiq software to accelerate product development, optimize performance, ensure safety and reliability, and unlock financial value in their products. Our high-powered team is composed of battery industry veterans, PhD scientists, a highly skilled product and engineering team, and an advisory board of C-level industry execs, all of whom are passionate about enabling the global energy transition. Voltaiq is headquartered in Berkeley, CA, serving customers around the world.The role:Our Customer Success team’s mission is to drive successful and timely adoption of Voltaiq software at our customers in order to maximize customer value and ensure contract renewals and growth. You will guide customers along their journey through deployment, training, workflow analysis, best practice adoption, and KPI evaluation. You’ll build close relationships with both Voltaiq end users and business stakeholders within customer organizations, in order to understand customer challenges and deliver solutions that provide value at every level. You’ll interface closely with our sales, Applications Engineering and Product teams to ensure customer needs are met. This role requires technical acumen, as well as excellent interpersonal and organizational skills. You’ll be an early member of a small and growing team, with significant opportunity for advancement within the company. This position reports to the Vice President of Customer Success.Responsibilities:Lead engagements with our customers, managing complex and timely implementations, serving as the central point of communication around project status, progress toward milestone dates and status of project issues and risks. Develop solid, trusted customer relationships and grow them over time. Become a trusted, strategic advisor to our customers, helping them identify, quantify and achieve their goals.Responsible for reporting progress towards goals to customer stakeholders at quarterly delivery meetings. Empower our customers to become experts with the Voltaiq platform and transfer the knowledge you create while solving their problems.Work closely with our customers and our Applications Engineering to understand customer workflows to identify process improvements.Identify and surface customer pain points and requirements to the Product team for inclusion in roadmap planning.Partner with the Voltaiq sales team to craft account and program strategies that will deepen customer relationships and drive incremental business opportunity.Ensure ongoing customer service, technical, and other support is delivered effectively across the portfolio of clients.Manage multiple client projects at any given time, effectively prioritizing your own efforts and those of other team members.Monitor and ensure customer success, including health, usage metrics, and user surveys.Up to 30% travel for customer meetings and industry events (Travel is currently paused due to the pandemic).Qualifications:3 or more years of customer-facing and project management experience in strategic account management, management consulting, strategy, or other relevant experience, ideally in a rapidly-paced top-tier consulting firm, services, or technology-related environment.You have demonstrated success working directly with clients, including developing account strategy and building senior level relationships.Experience working with large enterprise customers or partners, managing multi-month implementations, development projects, or large-scale rollouts.BS or BA in Materials Science, Engineering, Environmental Policy or related field; MBA or other relevant advanced degree strongly preferred.You are analytical, yet creative.Strong written and oral communication skills, and proven ability to work with both technical and non-technical teams.Strong organization skills, with an ability to manage multiple incoming requests, a strong sense of how to motivate others, and an uncanny ability to “get things done.”Desire and ability to thrive in a loosely structured, high-demand startup environment.Passion for Energy, with a grasp of basic concepts (current, potential, energy, charge, power).Competitive salary plus equity and full benefits. Our main office is located in downtown Berkeley, CA.Voltaiq is an equal opportunity employer and is committed to achieving a diverse workforce through application of its equal opportunity and nondiscrimination policy, in all aspects of employment.project management|customer service
Share this
You will receive the email for your email confirmation. Please check!