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Become a leading part of our Software-as-a-Service platform team and take full responsibility for our customer relationships. What we do and why:The global TV Broadcast and Video Entertainment Market is currently in a phase of fundamental change requiring the development of new ad-driven monetization models. We believe that our solution significantly changes the video ad-business long-term by opening up new distribution platforms into a global, programmatic ad-market. What we’ve built:Our Serverside.ai product is a cloud-based software-as-a-service solution offering in the B2B field, that enables dynamic ad insertion and ad substitution for OTT streaming, IP TV and HbbTV operators. WE ARE SEEKING Customer Success Manager (m/f/d) Your RoleBecome a leading part of our Software-as-a-Service platform team and take full responsibility for our customer relationships.You will be an essential part of our very committed operations team and work closely with product and development teams.We offer flexible working hours and up to 100% remote conditions (freelance) with the potential to work from any place in the world.You will be using state of the art tools like Jira, Confluence and Hubspot to manage the customers products lifecycle.As a company, we support your participation in industrial events, workshops, and advanced trainings.We are constantly improving our ways of cooperation. Your ideas, feedback and suggestions are much appreciated and taken seriously. Your ResponsibilitiesYou are responsible to ensure that the company's customers are satisfied with our products or services and to implement customer success strategy. You help to increase customer retention and loyalty by providing support and guidance to them.You will analyze customer data to identify trends and areas for improvement.Work with customers to onboard them onto our Serverside.ai platform and ensure they are using it effectively.Handle customer support inquiries and escalate issues as needed.Advocate for customers internally to ensure their needs are being met.Stay up-to-date on product changes and ensure customers are aware of new features and how to use them.Collaborate with other teams to ensure a seamless customer experience.Provide feedback to the product team to help improve the product. Your QualificationSkillsBuild and maintain strong relationships with customersClear communication with customersUnderstand customer needsIdentify customers pain pointsDevelop creative solutions to customer problemsTroubleshoot customer issuesEscalate customer issues Upsell and cross-sell customer productsProvide customer trainingMonitor customer satisfaction levelsExperienceAt least 3 years of experience as a customer success manager or technical account manager role in ITYou have defined and implemented customer success strategyYou hired, trained, and mentored customer success managersYou analyzed customer data to identify trends and common issuesWorked closely with product and engineering to ensure customer successCreated and delivered customer success presentationsExperience managing a team of customer success managersBachelor's degree in a related field, such as engineering, computer science or marketing or similar experienceYou have experience in the field of Streaming, IP TV, OTT TV, Digital Media and Ad-Tech, SSP, DSPFluent in English language, both written and verbal is required, German language skills preferred What we offerYou will be working in a very committed, innovative and fast growing team with great team spirit and low hierarchies.We are flexible in working hours, whether onsite or remote.In our business environment of the multimedia industry, you will have large impact with what you do on global target markets.You will use state of the art technologies and standards like HLS, DASH, Low Latency Streaming, Header Bidding, Current Video Codecs, Cloud/ Edge Computing and more.We support your participation in exciting industry events, workshops and advanced trainings if applicable.We are an on-site and remote-working team with head-offices in Germany. We always strive to constantly improve our ways of working together. Ideas, feedback and suggestions are welcome and taken seriously.We invest in growth and education of our team members.Free choice of hardware and bring-your-own-device policy.You will be facing Class-A customers and top-level partners within the Tech and Entertainment industry.Use the opportunity to work for an exciting scale-up building innovative MediaTech solutions, join Nowtilus now!Nowtilus welcomes allNowtilus is headquartered in Berlin, but as a remote-first company, our team works together from all over the world. We also support hybrid working from our offices in Berlin and Halle (Saale). With that mindset, we're building an inclusive workplace that invites diverse perspectives, and values talent from diverse personal and professional backgrounds. Curious to see what it's like to work at Nowtilus? Find out more about how we operate as an experienced remote-first company through using powerful collaboration tools and sophisticated methods!

We are looking for an experienced Agency Account Manager (Remote)to join our nimble, passionate, and fully remote team.You will play a key role as the main liaison between the agency and our clients. As the AM, you will oversee and manage the client/agency relationships, determine client needs, and work to ensure the agency delivers quality work. You will also be responsible for growing business through increased client engagements and referrals. What your main focus will be: Building long-lasting relationships with existing and potential clientsProvide strong campaign management leadership, adeptly balance client requests with scheduled internal resource commitments Act as the main conduit for project progress between the team and the client and ensure projects remain on scheduleMonitor the marketplace and collaborate with internal teams to meet changing client demandsWhat you bring:Significant experience (7+ years) in professional client relationship management.A solid background in advertising, design or marketingExperience in managing multiple projects/ portfoliosExcellent presentation, communication, interpersonal, negotiation, and influencing skillsCome join the movement! If you’ve mastered extraordinary skills, have the drive and motivation that true autonomy brings, and know why you do what you do, we’d love to hear from you! Note that this is a fully remote position; candidates are expected to have a fully operational home office and consistent internet access. Our office works on UTC +8, and team members are expected to be available during business hours within this time zone. A full job description will be provided to shortlisted candidates.Send us your CV, portfolio, and any relevant links that shine a light on your talents. We’re excited to hear from you, and look forward to learning about you and how you could contribute to our team.  

We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and moredo other tasks like translation and product testingThis project requires:Great Chinese (native level) and English communication skills, both written and oralCustomer support experience in a fast-paced environmentKnowledge of Domains, SEO, and Analytics is a plus!Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)Can work during holidays and the weekendsLaptop/computer and a stable internet connection

What it is like to be in our teamLife at Coda is fast-paced: our instinct is to bite off a bit more than we can chew, so we’re always busy. As a rapidly growing startup, we’re always ready to keep up and adapt to changes quickly; when we go fast, we have shorter time to react. We’re always impatient and we don’t wait for things to happen; we hustle to make them happen. If you’re someone who is tired of waiting for your ideas to be heard; someone who is hungry to contribute more; someone who derives more satisfaction from team wins rather than from individuals ones; and someone who values integrity rather than cutting corners - you will fit perfectly into the Coda team! ResponsibilitiesCoda is a service-oriented company, and our customer support team is our key interface with customers, so your role is extremely important for us and the customers:Ensure that our customers have a great experience using our service by responding to their questions via phone, SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service.Assist to conduct and carry out transaction tests to identify any potential issues of payment channels.RequirementsAt least 2 years experience in customer-focused role (service, hospitality, call centre, etc.)Positive personality and attitudeFlexible to changes and has sense of urgencyExcellent problem-solving skillsTime management skillsComputer literate and tech-savvyGood communication skills in both English and BurmeseIf you're looking for a rapid-growth environment and great teams to work with, you should apply now.We're sorry to inform that only the shortlisted candidates will be notified as we may be overwhelmed by the number of applicants that go into our system, hence if you do not get a reply from us - don't give up on us just yet! 

Shaman is looking for a Customer Success Manager for the APAC region to join our growing team. You will be responsible for supporting our clients with a wide variety of tasks, ranging from consulting, overseeing onboarding to organising activities to improve adoption. We are looking for a curious, independent and responsible Customer Success Manager who thrives in a fast paced environment. As a Customer Success Manager, you are responsible to drive and improve the adoption/ usage of our platform for a number of b2b user teams. You manage the relationship with these teams, monitor adoption, proactively suggest and organise activities to drive adoption and uncover commercial opportunities. You have strong relationship building skills and become a trusted point of contact for our customers.Key Responsibilities:Build a trust relationship with the business owner.Main / personal point-of-contact of business owner.Manage onboarding phase from a user perspective.Monitor user adoption and periodically evaluate with business owner.Lead initiatives to improve usage.Communicate (new) product features, initiatives and services.Supervise complex support questions, coordinate with the Customer Support team to communicate with the clients.Job Requirements3-5 years of relevant work experience.Previous experience in customer success, consulting or project management (customer facing).Fast learner, proven track record of learning new skills and systems.Highly organised and independent.Experienced in gathering and documenting both business processes and apps functionalities.Have the ability to work around APAC time zones.Proficient English, both spoken and written.Other requirements (desirable)Strong data management skills.Understanding of QA principles.Interest and understanding of main web technologies.Experienced with SalesForce or other CRM.Experienced working closely with development teams.What we offer:Flexible work schedule.Possibility to work remotely.Competitive remuneration based on experience.The opportunity to join a fast growing SaaS company in the healthcare industry.Who are we? ShamanGo is a leading sales content authoring platform for Life Science companies. It offers its products as a service (SaaS). ShamanGo is based in Europe - the Netherlands, but a high distributed company with remote teams in 3 different continents. You will be working with our customer success and development teams.Agency calls are not appreciated. 

FlavorWiki is an online market research platform seeking a Junior Customer Support Specialist to assist our multi-national Project Team in providing support for our customers through email and making sure that all customer incoming/outgoing inquiries are managed according to the highest professional standards. This position will provide support to the Customer Service, Project team, and the CEO with providing excellent customer service by answering user support tickets in a timely manner.This is a remote position, so you will need your own computer or laptop, and you must have a fiber internet connection. You should be available during working hours in European or US time zones (though not necessarily located in those areas).The Junior Customer Support Specialist should be fluent in written and spoken English and proficient in Microsoft Office (Word, Excel, PowerPoint) and/or Google Workspace. Ideal candidates will have performed some customer support work before and must be a citizen or have a work visa for South Africa.About FlavorWiki:FlavorWiki is a digital insights company that provides market research services and powerful analytical software for the food and ingredient industry to facilitate data collection, analysis, and reporting of consumer insights across all relevant purchase drivers. It combines advanced data and machine learning techniques with easy-to-use features to enable digital communication with consumers, colleagues, and suppliers around the world.We leverage a global community of testers who are invited to give their opinions on the products subject to the studies by completing surveys within the web-based FlavorWiki application, no downloads required. All the data gathered in these studies is uploaded in real-time into the software where our customers can run different statistical analyses, create reports and share results with colleagues.The FlavorWiki team is a dedicated, multicultural, and highly motivated group of professionals, located all around the globe, bringing unique capabilities, knowledge, and diverse experience into the work dynamics at FlavorWiki. We encourage every team member to grow professionally and perform in a rewarding and always challenging environment.Application process:FlavorWiki will review every submission carefully and will get in touch with all applicants who provide the information and documents as requested and make a great fit for the role. The application process includes:Filling the online application form.Submitting a CV in English.Submitting a short presentation video / audio in English.Applicants will be notified via email if they are selected for an online interview.

About Our Company:Threadly is a California based custom apparel startup with 3 brands within our portfolio including Threadly, College Thread, and Greek House.Our most prominent brands, College Thread and Greek House are the leading suppliers of custom apparel to colleges and universities. We are a fast growing Inc. 5000 company, ranking in the top 16% on the list of the fastest growing privately owned companies in America. Threadly also ranked #3 on the Gator 100, a list of the 100 fastest growing companies with founders from the University of Florida. We are also one of the largest license holders of College Licenses to print official merchandise for the organizations and universities. With the recent launch of gothreadly.com, we plan to tackle the Corporate Merchandising Market in 2022.  More on the company and role: We're hiring a Customer Support Team Leader — and this might be the dream job for someone who loves systems, working across departments, and helping customers. If you like to rise above the standards most people set and aim for excellence in everything you do, take great pride in your work, and are already recognized as a "quiet leader" who is the person everyone around you counts on — then this might be the perfect job for you.You'll be working hands-on with our Founder — we doubled in 2021 despite the Covid supply chain disruption, and so we're bringing on someone who is a great person, very reliable, who loves systems and getting results in a disciplined way. We're looking for someone with the right type of mind and thinking style — perhaps you studied engineering, or a similar types of very disciplined work style — and you'll be mentored hands- on by our Founder on logistics, technology, and teamwork skills so you can be an incredibly effective leader and executive.This will be a very challenging but very fun job. Company-wide we have 65 people in the United States, Philippines and India. If all goes well, you'll be in the top ranks working alongside the Founders of the company. Please don't be shy about applying if you think of yourself as a quiet leader and have only led smaller teams — if you've got "the right stuff", we'll know and do some great work together. Looking forward to hearing from you and potentially doing some great work together.More on who we’re looking for:We're looking for a "Customer Support Lead" who will eventually completely take over the Customer Support Department. This will include close collaboration with Karthik to start, and gradually completely taking over all customer facing processes and communications with internal and external stakeholders. This person has the ability to work cross functionally with multiple departments to better serve the customers' needs through effective communication, driven by data, and process oriented.This person should take immense pride in their team's work, and approach the world in a customer centric way, but systematic in driving the business forward. They should be able to handle high volumes of requests from multiple stakeholders and properly prioritize their team's workload to better serve the customer. This person could have been a Vice President and/or Director in Customer Support, Customer Service, Operations, or Supply Chain. In order, they'll (1) review and build Training & Resources, (2) Establish and manage different queues to support customers, (4) understand reporting and long-term strategy of the business, (5) understand and leverage all of the systems, (6) Implement new processes to reduce friction cross-functionally, (7) work with team members to provide continuous feedback and reviews, and (8) hire, interview, and onboard new team members, and (9) optimize the customer support team to drive additional revenue.The logical promotion path for this role might be to Chief Operating Officer, if they're good. This person might be a former COO/Operations Manager, or someone with an engineering background with experience in a customer facing role. They're probably a little more extroverted, but also enjoy doing deep thinking to solve complex problems by providing a simple solution. Daily operations can change quickly as is expected with a high growth company. Currently, the job responsibilities include:Report to the Exec Team on Customer Support departmentOwn the following KPIs: Customer Satisfaction, Gross Profit Margin, Case Resolution Time, Case Handle Time, Customer Effort Score, Net Promoter Score (NPS)Oversee a team of Customer Support Managers, Associates, and Assistants to ensure an amazing customer experiencePerform 1 on 1’s with each Customer Support Team Member Manage Communication related to orders with customers and internal departments Work with customers to find resolutions to order issues and escalationsCreate Salesforce Dashboards and Reports to Optimize Ops workflowCreate & Implement OKR’s for the Customer Support DepartmentManage Customer Support Projects Create SOPs’ and Trainings for New EmployeesRun weekly Customer Support MeetingsWork with Customer Support Team to align Operations departmentWork with design team to fix errors and increase efficiencyInterview, Hire, and Onboard New EmployeesConduct workshops for the Customer Support Team alongside other teams to ensure team members are being trained on new systems, processes, and policiesWork on special projects and other ad hoc tasks assigned by the Management What we’re looking fo:Conversational, Reading, and Writing English is an absolute must8+ years of experience in Customer Service/Support, Operations & ManagementMBA Preferred Previous Management of Team larger than 30 peopleStrong analytical, problem solving, and organizational skillsAbility to work on complex/multiple tasks under tight timelinesEnjoys working with customers Experience with Salesforce Service Cloud or other enterprise level Customer Service Tools a plus High attention to detailProject Management experienceProduct Management experience Expert in MS-Excel is PreferredCompensation & BenefitsCompetitive annual salary Health insurance (India)Growth Opportunities within Company Paid Leave Policy Fun and Growth Minded Work culture Job LocationRemoteSalary92000 PHP - 118000 PHP/month

At Sprout Social, we strive to deliver cutting edge user, customer and employee experiences across all of our products and teams. We are seeking an experienced Manager, Customer Support to help us continue to grow our support organization.As a Manager, Customer Support you will supervise a group of both individual contributors and Team Leads. As the leader of this group, you will be responsible for overseeing coverage needs, team capacity, performance, and growth ensuring all core qualitative and quantitative KPIs are achieved. You will also be an active collaborator across our leadership team, within our Support organization and across Sprout, helping drive the voice of the customer. You have a passion to lead through a Diversity, Equity and Inclusion lens, as DEI is a core value across Sprout. It's especially crucial to our team as it is globally distributed and one of the most diverse here at Sprout, and we strive to continue leading on this front!We are looking for a leader with experience scaling multi-shift and multi-region teams (our team is dispersed and includes both office-based and remote members), managing multilingual teams (we provide support in 3 languages, with plans to expand our offerings in the future). We are looking for someone who is highly motivating as a leader and will be responsible for the growth and success of our team members. Realtime multichannel (chat, email, and phone) SaaS or high-volume support experience is a must, as the Manager, Customer Support will be responsible for the strategy and operational management of the team.QualificationsThese are the minimum qualifications that our hiring team is looking for in this role:5+ years in a high volume, real time Customer Operations role - SaaS or B2C Technical Support experience is a must3+ years experience leading distributed teams including team leads or other managersAn outcome based approach: Experience designing, executing, managing and calibrating multi-channel processes as well as leading teams through a deep KPI understandingAdditionally, these are the preferred qualifications that would indicate a particularly strong candidate:Experience managing support tools, such as chat/ticketing platforms, CRMs, etc. Specific experience with Zendesk and/or Salesforce is a plus.Strong internal and external communication skills with a natural empathy for our customers and employeesSocial Media savvy Within 1 month, you will…Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout Social team members. You’ll gain a broader understanding of our products and how your role fits into the organization.Begin developing familiarity with our business, platform, and applications and our company’s key metrics.Establish relationships with our Support Specialists, management team, and cross-org key stakeholdersWithin 3 months, you will…Have taken leadership of a team of ~10 Customer Support SpecialistsGain a firm understanding of our team’s core KPIs and provide routine reporting of team performance, blockers and opportunitiesHave completed initial leadership/product training and begin taking ownership of your team’s growth (recruiting and internal growth)Have gained knowledge of support processes, product escalation workflows, and feedback relationships across our Support Leadership TeamBuild routine relationships with customer-facing teams across Sprout such as Sales & SuccessWithin 6 months, you will…In partnership with our Support Leadership Team, gain an understanding of our team’s employee experience metrics and set goals around ensuring the best work environment for our team membersProject manage a wide range of projects aimed to improve our Customer and Employee experiencesPlay an integral role in departmental strategic planning and forecasting efforts, ensuring appropriate capacity to deliver to our customer experience KPIsWithin 12 months, you will…Foster a team of highly-engaged leaders and Support Specialists, delivering outlier KPIs across the SaaS industryContribute to growth and development efforts for your team and across our Customer Support organizationActively recognize and contribute to project pipelines to ensure Sprout continues to be a SaaS industry leader in Customer and Employee experiencesOf course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.About Sprout SocialSprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun.We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:Insurance and benefit options that are built for both individuals and familiesProgressive policies to support work/life balance, like our flexible paid time off and parental leave programHigh-quality and well-maintained equipment—your computer will never prevent you from doing your bestWellness initiatives to ensure both health and mental well-being of our teamOngoing education and development opportunities via our [email protected] program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leadersGrowing corporate social responsibility program that is driven by the involvement and passion of our team membersCandidates for this remote work opportunity must be based in the Philippines. If you are based in another location within APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

Shaman is looking for a Customer Success Manager APAC to join our growing team. You will be responsible for supporting our clients with a wide variety of tasks, ranging from consulting, overseeing onboarding to organising activities to improve adoption. We are looking for a curious, independent and responsible Customer Success Manager who thrives in a fast paced environment.As a Customer Success Manager, you are responsible to drive and improve the adoption/ usage of our platform for a number of b2b user teams. You manage the relationship with these teams, monitor adoption, proactively suggest and organise activities to drive adoption and uncover commercial opportunities. You have strong relationship building skills and become a trusted point of contact for our customers.Key ResponsibilitiesBuild a trust relationship with the business ownerMain / personal point-of-contact of business ownerManage onboarding phase from a user perspectiveMonitor user adoption and periodically evaluate with business ownerLead initiatives to improve usageCommunicate (new) product features, initiatives and servicesSupervise complex support questions, coordinate with the Customer Support team to communicate with the clients3-5 years of relevant work experiencePrevious experience in customer success, consulting or project management (customer facing)Fast learner, proven track record of learning new skills and systemsHighly organised and independentExperienced in gathering and documenting both business processes and apps functionalitiesHave the ability to work in APAC time zones (Singapore)Proficient EnglishOther Requirements (desirable)Strong data management skillsUnderstanding of QA principlesInterest and understanding of main web technologiesExperienced with SalesForce or other CRMExperienced working closely with development teams What We OfferFlexible work schedulePossibility to work remotelyCompetitive remuneration based on experienceThe opportunity to join a fast growing SaaS company in the healthcare industryWho are we?ShamanGo is a leading sales content authoring platform for Life Science companies. It offers its products as a service (SaaS). ShamanGo is based in the Netherlands, but a high distributed company with remote teams in 3 different continents. You will be working with our customer success and development teams.

This is a remote position.About Our ClientRezdy is the world’s leading independent SaaS booking and distribution platform for tours and activities. They are on a mission: to power the growth of the experience industry with tools and connections to make it easier for you to run and grow your business. They help you get more bookings, save time on tedious admin and improve your customer experience.Job SummaryAs a Customer Care Specialist you will be responsible for providing immediate first level support to our customers, with a Customer First Approach. The Customer Care Specialist is also responsible for responding to calls and tickets, emails and chats, and assisting customers with their enquiries.ResponsibilitiesHave a sound understanding of Rezdy’s software in every engagement with all Rezdy customers typesHandle customer enquiries with positive interaction and effective and creative problem solving, exploring all possibilities to fully resolve customer issuesIdentify, test and troubleshoot customer issues and providing resolutions in a timely mannerKeep the customer involved and informed as neededMeet and/or exceed the average hourly and daily productivity targetsEnsure customer emails are responded to within the agreed SLA and maintain CSat score.Assist in determining bugs and escalating to the right teams.Self initiate learning to keep up to date of new product features and developments to assist in the support processReport trends related to bugs, feature requests and feedback to relevant internal departmentsEnsure the high quality maintenance and accuracy of notes within the ticketing systemBe a brand ambassador of the Rezdy productEmbody and champion Rezdy’s valueRequirementsExperience with a telephony system (aircall)Previous experience in helpdesk roleExperience with CRM system / Hubspot preferableExperience in Zendesk or similar helpdesk ticketing tool highly preferredPrevious experience in software or tech space is highly preferredProven experience in achieving and exceeding targetsEmpathetic, provides value to customers beyond their expectationsGreat with customers with a passion for giving exceptional service with the ability to influence others to do the sameEffective communication skillsHigh attention to detail and highly organizedAbility to work autonomously and towards deadlinesSets high standards of personal performanceIs solutions driven and a team playerAdaptable and flexible with an openness to new ideasMust have Fiber Optic internet with at least 25 mbps bandwidthMust have backup desktop or laptop with the latest OSBenefits WHAT WE OFFER✔ Above-Industry Standard Compensation Package✔ Premium Healthcare Coverage and Life Insurance✔ Fun Monthly Employee Engagement Activities✔ Opportunities for Learning, Personality Development, and Career Advancement✔ Permanent Work From Home Opportunity

Our growing team is looking for remote Customer Service Agents to help us continue to serve clients as the leading provider of private lessons in North America.You'll be trained on how to do this, start as a CS assistant, and slowly work your way up.About HelloLesson- America's Leading Provider of Private LessonsWe're HelloLesson, the world's most trusted source for international skateboarding and bartending lessons- amongst others. We've been featured on Yahoo, Bloomberg, Fox Business, About.com, and dozens of newspapers worldwide.We're a debt-free, self-funded company that is growing each year (especially during the pandemic), and we need new team members who are looking for a long-term career to help us keep up.The ideal candidate will be responsible for effective CS calls to improve client experience. You will work cross-functionally to understand client needs, act as a company brand ambassador to external sources, and drive customer satisfactionResponsibilitiesInterviewing New TeachersEnsuring Student HappinessHandling Student ComplaintsInitiating 10-20 phone calls each day in USAWriting 2-5 SMS' and emails each dayAttending company Zoom meetings and speaking in front of 5-15 other repsQualificationsExcellent leadership and communication skillsCustomer Service SkillsFluent written and spoken EnglishProfessional appearance, dress, and presentation abilitiesExcellent verbal communication skillsExcellent "soft skills" and western cultural etiquetteExcellent time management skillsA positive attitude that believes anything is possibleTerms and ConditionsCompetitive salarySalary increase after 90 days for almost all team membersLong-term employment available100% drama-free work environmentFuture limited business travel opportunities

About this job:We're looking for someone with a flexible schedule who is eager to be challenged and looking to grow professionally. You’re a great fit if you’re passionate about helping people, action-oriented, and excited to work in a fast-paced environment.This position is considered entry-level, is fully remote and the workweek may include weekends and/or evenings.What you’ll be doingSupport the new order customer flow from checkout to deliveryCommunicate with customers via email and live chat to help them navigate the Feather website, products and serviceBecome an expert in our product selection to help customers pick their items and design their spaceAssist in trip coordination and daily troubleshootingTrack commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvementsLearn and deeply understand the Feather service, cost structure, and operationsKeep CRM and internal database up to date with detailed notesTroubleshoot daily operations with the delivery team and customersCollaborate with the customer success team to enhance customer experience across their professional journeyRequirementsTools, Administration, and ReportingFamiliarity with Google Suite of Services is a must for this roleGmail, Drive, Sheets, Slides, and Docs are used heavily within BoldrYou’ll be taking notes and following up with team members for their action items so you’ll need to be comfortable with team coordination and communicationOngoing support and knowledge sharingProvides input and communication to drive Customer Success improvement, for all clients, enterprise-wideYou will learn new ideas, processes, and unique requirementsYou have aWillingness and excitement in learning about all of Boldr’s full range of services, including Customer Support, Data Management, Sales Enablement, Content Moderation, and Sales services will be expectedA strong grasp of Google Sheets will be helpful with the reporting work you’ll be responsible for.Strong verbal, written, and grammatical English language fluency

Job DescriptionWe are currently looking for an outstanding Customer Success Executive (CSE) to join our APAC team, based in Singapore. As our CSE, you will be responsible for a portfolio of our most strategic/ global accounts.Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the greeters to the house of Zendesk - genuinely diligent, patient, organized, and, well, a little quirky.We ensure customers are optimized and scaling easily through different programs, all passionate about driving business and technical value to retain and grow our customers.A key fixture of our Success team is the work our CSEs do to understand a customer’s business, overarching strategy, and objectives and how they use Zendesk. CSEs work to provide solutions to challenges and ultimately help their customers to innovate and transform using Zendesk.Fulfilling this role means you are entrusted with the relationships, long-term strategy, sharing business road-maps, and product health of your accounts. You will use your creativity to craft extraordinary customer experiences. Above all, you are someone who is very passionate, client oriented, and loves navigating sophisticated organizational structures partnering with advocates to make Zendesk the common thread that transforms their business.ResponsibilitiesLead a book of business with the primary goal of retaining our customers and identifying ground-breaking support solutions across customers’ businessIdentification of risk and development of mitigation plans to eliminate or reduce the risk of churn or contractionCollaborate with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk to ensure our customers are getting the return on investment out of the Zendesk platformEngage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspectiveAdvise support leaders across various industries to bring together their business problems and work together on solutions to go above and beyondPartner with creative, fast-growing customers to optimize and transform support strategiesConduct virtual and face to face meetings, workshops, discovery sessions, and executive business reviews in alignment with the Customer Success methodologyMaintain a high level of integrity, empathy with an eye for business across multiple customers at one time, connecting trends and themes as you goPerform issue identification, communication, and resolution for moderately complex issuesMaintain product expertise across the Zendesk product lineCharacteristicsEnergized by working collaboratively to evolve and optimize customer experienceLove for teamwork and the ability to work across different internal groups to improve our customers’ experienceProven ability to develop relationships quicklyAbility to lead several projects and customers at one timeRequirements8+ years of Customer Success or related consulting experience providing strategic business advice to enterprise/ global customersBackground of working at similar SaaS/ technology companies or consultancy businesses specializing in tech/ digital transformationsProfessional consulting experience, ideally in a customer-facing roleDeep understanding of customer support process and infrastructure or Customer Experience solutions (including but not limited to WFM, Messaging, QA, etc.)Ability to navigate across sophisticated customer organizations crafting solid relationships with C-Level, senior management, and other key decision-makers and influencersStrong project management or organizational skills and an ability to optimally prioritize to get the job doneStrong communication, social skills, and eloquent writing skillsInsight and an unrivaled ability to understand customer needsPassionate about customer experience and how it can transform businessesExperience with Zendesk or similar platforms (e.g. Salesforce, ServiceNow, BI tools) bonus if you haveUniversity degree or equivalentWilling and able to travel domestically and internationally, approximately 25% (After the current remote work situation calm down)Culture and PerksWe approach work with calm, focus, a sense of humour whilst keeping sane working hours. You will work with encouraging peers that truly care about our customers and deliver value for them. At Zendesk, we also have a culture where ideas come from the bottom up!Perks include stock, flexible working, $1500 training allowance, medical insurance coverage for you and your family, mobile phone allowance, home internet reimbursement, WFH equipment budget, and 4 months parental leave, and more!About Zendesk - Champions Of Customer ServiceZendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

About TrafileaTrafilea is a global company that builds communities and transformative brands. We own the brands and take care of the entire customer journey, to deliver wow-worthy experiences that influence and empower millions of people globally.Our culture is fast-paced and dynamic. We are data-driven enthusiasts, passionate about marketing, exponential technologies, and innovation.We have over 300 hundred employees working around the world, connected by the same purpose and core values. Our support for this new way of working has led to being featured in Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers.We are looking for dynamic, dedicated, and committed individuals with a strong desire to grow, that can drive the brand forward on its truly exciting journey.Do you want to know more about our Brands? Shapermint, Truekind & EmpetuaWe’re looking for a Customer Support Manager to ensure that an excellent customer experience is met across all customer direct touchpoints and engagements (bots and humans) with metrics, processes, and responses throughout the customer journey (pre and post-sale) for the operations of our fast-growing shapewear online store, Shapermint.Be a part of a team where you will:Set the overall vision and strategic plan for Customer Support, focusing on customer responses and engagements for pre and post-sales contact - shipping, fitting, and customer touchpoints.Drive CX Outcomes and opportunities that impact the company, brand, and the storeDrive customer outcomes for shipping, fitting, and customer experienceBuild and lead a world-class team:Team Organization and SLA ManagementDrive Growth OutcomesDeliver transformational leadership so that the team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.This role is focused on pre-sales and post-sales and is not a technical support-related role.Job requirementsStrong grasp of the English language, including spoken and writtenProven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitorGood problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experienceContinuous learning and growth mindsetGood interpersonal & communications skills; positive work attitudeGood analytical and problem-solving skills.Able to have the right follow up and monitoring of action items and KPIsA responsible team player who works well with othersAble to make good decisions independentlyWhat We Have to Offer:Proximity doesn’t influence productivity. As a globally distributed team, you can live and work wherever you want.A rich experience including the opportunity to collaborate with world-class talents. Encouraging transparency and open communication to all.A data-driven, dynamic, energetic work environment, full of talented, goal-oriented, and empathetic people working together to grow and develop both as professionals and human beings.A safe space to be who you truly are. We embrace and support diversity, equity and work hard every day to keep becoming more inclusive.Openness to new ideas and initiatives: You can always join a squad, tribe, or committee, and start new ones. Bring your hobbies and passions and transform them into projects!For more benefits please visit our Trafilea web Site.Are you ready? Apply for this position today and join the fastest-growing startup in the world!

Company Informationhi is leveraging blockchain technology to build services that are community powered. Members of hi are the key stakeholders of this ecosystem and the business is committed to maximize membership value - not profits. Our first product is a digital wallet that provides members with the most seamless payment experience via social messengers (initially Telegram, next WhatsApp, Facebook Messenger, LINE, Viber and others). For more information, visit hi.comJob DescriptionWe are looking for a talented Customer Service Specialist to help with our global expansion. Please note that the specified location is only for reference, the role can be performed elsewhere.ResponsibilitiesMonitor and handle customer inquiries that are escalated to wallet operations, and provide solutions to customersMonitor operations alert and resolve issues related to daily wallet operationTo handle customer inquiries and service request through hotline, email, and live chatResolve product or service problems by clarifying the customer’s complaintFollow communication procedures, guidelines, and policies to ensure consistent customer service qualityUse the best judgment to select the best course of action to resolve customer concernsKeep records of customer interactions in order to propose enhancements to customer service qualityOther duties assigned by the managerRequirementsQualificationsStrong passion to provide support to customersAs a team, able to work in shift and provide 24/7 coverage for customer service function and alert managementShift work is required (5-Day work week)Knowledge in blockchain technology is highly desirableAt least 1 year of experience working in a multi-channel environment (email, live chat, Facebook) highly preferredStrong presentation skills with excellent verbal and written communication skills in English and Simplified ChineseBilingual in Chinese/additional language is a plusBenefitsWhat can you expect from us?Competitive salary; option to be paid in cryptoFlexible working hoursHuge responsibilities from Day 1Strong career progression opportunitiesA dynamic and competitive work environmentRemote team

Bunny Studio is the world’s only project fulfillment platform that provides over 50 end-to-end creative services. Powered by technology and run by humans, it works with the top 4% of global professionals to deliver voiceovers, writing, video, design services, and more, in over 100 languages. With an extensive database of over 13,000 pre-vetted professionals, we back our risk-free policy with 24/7 support and lightning turnaround times. Our platform also renders developers and agencies unrivaled capabilities to scale their creative needs on-demand through its unique API integration. With Bunny Studio, our clients can expect predictable outcomes, affordability, and ingenuity always.At Bunny Studio we are looking for a highly motivated Customer Experience Associate to join our customer operations team. You’ll work with a highly diverse and multicultural remote team with a mission to “make it happen”, where passion and fun are prized as much as hard work and creativity.? Our team: We're currently with 87 people globally distributed. Over the last 12 months, we've grown the team by ~80%. We come from different backgrounds; scientists, parents, designers, historians, engineers, writers, audio-visual producers, travelers, athletes, voice artists, pet-lovers, and more. We're all bunnies. As a collective, we refer to ourselves as the fluffle.? Our location: We're a remote-first team. We work from Brazil, Nigeria, The Netherlands, The Philippines, Colombia, Argentina, England, Uruguay, among other places. We don't have an office.? Our launching year: We were created in 2011 during a hackathon and launched in February 2012.? Our clients: We've partnered with more than 15,000 businesses, to help them scale their creative needs over the years.? Our investments: We're a bootstrapped business. We grow our investment capacity by bringing more value to our clients.ResponsibilitiesAs a customer experience associate, you’ll be the link between clients and talents on our platform, paving the way to successfully completed projects.What You Can Expect On a Day-to-day BasisPromoting self-service by our customers to minimize their interactions with our Customer Experience team.Acquiring a good understanding of our product to be able to:Help our customers adapt and adopt solutions to ensure their needs are met.Provide new insights and innovative suggestions for improvement to our Product team.Dealing with many unknowns for our newest creative categories and helping the team document the newest learnings, workflows, processes to ensure the bus factor is kept high.Managing difficult cases and dealing with frustrated and happy clients.Working with high levels of independence, where we expect high levels of assertiveness from our team members. ? KPIs for this roleEnsure projects are completed within given time frames.Ensure a high success rate for projects.Ensure 100% satisfaction in Customer Experience interactions with clients and talents - also known as Bunny ProsRequirementsYou are a great person for the job if you:Are based in the SEA timezone.Have strong English communication skills. C1 English level required.Audiovisual background or intermediate knowledge thereof is required.Are able to type with 10 fingers and are able to do it fast.Have high-level familiarity with web technology.Are crazy about self-development.A strong customer-centric approachAre able and willing to work in a highly diverse and multicultural team where various religions, ideologies, sexual orientations, ethnicities, and nationalities work together.Love managing difficult cases and solving problems for customers.Respond creatively to unexpected circumstances by turning these into opportunities for learning and growth.Don't back away from unknowns, instead you approach them with curiosity and take charge to turn them into knowns.Have a critical mindset, not settling with the status quo, and always looking for ways on how existing processes can be done differently and propose options on how they could be optimized or automatized.Have adaptability skills and you’re comfortable working in an accelerated environment.Willingness to work in an environment that strives for honest and open communication at all times and you're not afraid to engage in difficult conversations.You share our values (listed below) and work per those values.Experience working remotely is considered a plus.Working knowledge of SaaS collaboration tools is a plus.✨ We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. ✨Team structureYou will report to Juan Pedro Narancio, Customer Experience Lead, who is based in Asuncion, Paraguay. Moreover, you will work closely with the following teams: Customer Experience, Pro Management, Quality Control, Marketing and Sales, Product, and Engineering.Career pathYou will be expected to remain in this role for 2 years. The knowledge and experience you'll gain may then enable you to perform any of the following roles, either at Bunny Studio or somewhere else:Bunny Pro AssociateSenior Customer Experience AssociateSales Development RepresentativeClient Onboarding Associate? CompensationSalaryBecause we value candor, your gross salary will be USD $15,943.53 per year.**At Bunny Studio, we strive for equity amongst all our team members. Therefore, our compensations are determined per functional area and role. Hence, team members within the same role and job level will earn the same. Before you apply, ensure that the salary is within your income expectations.Please note, this is gross salary, meaning It is the salary that is without any deductions on social securities and taxes.BenefitsWe also offer:? Stock options package: All Bunny Studio team members have access to Stock Options. The options package is determined based on your role and job level. All roles are eligible at Bunny Studio to have access to Stock Options, after completing their 90 days probation period, with the starting date being the date they joined the company.? Remote-first: Live and work from wherever you want. We’ve been a fully distributed company since our founding date. We work with team members from all over the world. We trust you to get your work done wherever, whenever.? Flexible paid-time-off: No upper limit to the number of days you’d like to take to recharge. These include paid sick leave and mental health days. We adhere to local rules on holidays in each country. Currently, we are also experimenting with working a 4-day workweek.? Health insurance: All Bunny Studio team members have access to paid medical health insurance. As a global remote-first company, we don't have a universal provider, so we'll coordinate directly with you on how to pay for it in your country.? Commitment to professional development: Once you pass your probation period, we will agree on your tour of duty, which defines a successful working partnership explicitly: You assume the commitment of focusing your time and energy on our team to grow the company; we presume the commitment of investing in your professional growth so that when the time comes for you to leave our team, you'll have the tools, experience, and network to achieve equal success elsewhere.? Education budget: You'll have access to our education budget, from books to courses, and from coaching to in-person classes. We've built a comprehensive education framework and budget that you can use for your professional development plans.?‍? Paid parental leave: 4 months (or 16 weeks) of parental leave. We have built an inclusive, gender-neutral parental leave policy for anyone expecting a child through birth, surrogacy, adoption, or foster child placement in their home.✈️ Annual retreats: When we can, we meet in person for company get-togethers once per year.? Bunnyversary gifts: Every new year being part of the fluffle is a significant milestone we want to celebrate with you and thank you for your time with us.? Birthday cakes: Having the opportunity to wish you a happy birthday and celebrate the life of a great team member like you is a true gift. We will ensure to get you your favorite cake, brownies, or other preferred celebratory food at your doorstep.? Equipment: laptop, keyboard, mouse or trackpad, and noise-canceling headset to set you up for success from the get-go.?️ Home office setup: If you opt to work from home, we offer an annual stipend of $400- to set up your home office.? Free Kindle and books: Get a free Kindle during your onboarding and free books to get you started.How we work? Our culture and valuesBunny Studio is a remote-first company with a close-knit team that spans 20 countries and 5 continents. Behind the platform, we’re real people who celebrate diversity, individuality, and inclusion every day. We adopt a communicative digital culture that thrives on transparency, inquisitive learning, gifs, and emojis.Our core values underpin how we work together day-to-day and the support we give to our customers and team members. We strive to empower our team members to be self-directed and self-motivated in their roles.Think critically: We're reflective and open to challenge. As critical thinkers, we can use data to comprehensively explore issues, ideas, and events with a customer-centric approach before accepting or formulating an opinion or conclusion. If our perspectives and assumptions are mistaken or incomplete, we acknowledge it and are willing to change what we are doing or what we believe in the light of these critical insights.Learn continuously: We're crazy about self-development and take every opportunity we can to learn. Every failure, victory, difficult conversation, and instance of feedback are a chance to learn and improve daily. When we fail, we take ownership of our mistakes, reflect on them and learn. When we succeed, we ensure we celebrate this and share our achievements with others.Assert and empathize: We're candid in expressing our wants and needs while still considering the rights, demands, and wants of others. We make an effort to make ourselves understood by engaging in proactive communication. We ask questions when we are uncertain, speak up when having an opinion or idea, ask for help when we need it, question the status quo, and speak up when we feel reserved, embarrassed, or fear being wrong or upsetting people. If a conflict should arise, we are patient and receptive to other peoples' viewpoints. We are committed to helping others achieve success.Innovate and adapt: We move forward with an adaptive mindset, and we're not afraid to do things differently or change the way we do things. We thrive in environments of constant change and see opportunities where others see risk. Our mindset doesn’t depend on scale or resources; instead, we draw on our creativity and scrappiness for varied solutions and optimization of opportunities.Trust: We define trust as the belief and confidence in our people and organization's integrity, reliability, and fairness. We bring the best of who we are to our work, and we take ownership in collaborating, cooperating, and contributing to achieve our mission and ensure our customers have all the support they need to reach their creative goals.Consistently deliver memorable experiences: We are committed to excellence and dedicated to raising the bar in making every user experience exceptionally memorable. Our customers should leave happy even if they don't buy from us. Clients and buyers should refer others to us, even if we didn't fulfill their projects. Talents should be excited, even if they don't pass our application process. Candidates for our job openings should love us and tell all their friends about us even if we don't hire them. Team members should love Bunny Studio - its people, processes, technology stack, payroll, culture, and more - even after leaving our team. We should be fanatical about delivering remarkable experiences.Take a look behind the scenes of how we work. For more information on how we collaborate worldwide, check out our blog We Are Bunny Studio.Our commitment to diversity, equity, and inclusionThroughout the whole organization, we aim to provide a multicultural experience and equal opportunities. You’ll be working in an engaging and safe environment where there's zero tolerance for any discrimination and harassment. We welcome applicants of any race, color, religion, age, sex, national origin, genetics, sexual orientation, gender identity or expression, or other characteristics.Taking Action To Bring About Social ChangeWe believe we have a responsibility to be the change we want to see. We have razor-sharp minds and considerable accumulated knowledge in the company that can and should apply for the greater good. Thus far, we’ve been able to support various social entrepreneurs and NGOs in ideating new and exciting solutions to pressing social issues. We encourage our team members to actively participate in social efforts and regularly support charitable campaigns for diverse causes.In addition, we leverage our product to provide a 20% discount to NGOs. Please read about our NGO program here.What you can expect from our hiring process(async) Profile review(async) Technical case studyInterview with the Customer Experience LeadInterview with the Customer Experience CoordinatorInterview with the Head of People OperationsInterview with the CEOOfferBunny Studio is growing. Hop with us!

Company Informationhi is leveraging blockchain technology to build services that are community powered. Members of hi are the key stakeholders of this ecosystem and the business is committed to maximize membership value - not profits. Our first product is a digital wallet that provides members with the most seamless payment experience via social messengers (initially Telegram, next WhatsApp, Facebook Messenger, LINE, Viber and others). For more information, visit hi.comResponsibilitiesMonitor and handle customer inquiries that are escalated to wallet operations, and provide solutions to customersMonitor operations alert and resolve issues related to daily wallet operationTo handle customer inquiries and service request through hotline, email, and live chatResolve product or service problems by clarifying the customer’s complaintFollow communication procedures, guidelines, and policies to ensure consistent customer service qualityUse the best judgment to select the best course of action to resolve customer concernsKeep records of customer interactions in order to propose enhancements to customer service qualityOther duties assigned by the managerRequirementsQualificationsStrong passion to provide support to customersAs a team, able to work in shift and provide 24/7 coverage for customer service function and alert managementShift work is required (5-Day work week)Knowledge in blockchain technology is highly desirableAt least 1 year of experience working in a multi-channel environment (email, live chat, Facebook) highly preferredStrong presentation skills with excellent verbal and written communication skills in English and Simplified ChineseBilingual in Chinese/additional language is a plusBenefitsWhat can you expect from us?Competitive salary; option to be paid in cryptoFlexible working hoursHuge responsibilities from Day 1Strong career progression opportunitiesA dynamic and competitive work environmentRemote team

ImpactYou will lead multiple CS teams to ensure upkeep and improvement of SLA, supporting our people in their daily activities and optimizing results.Job We are looking for an experienced Operations Manager to take on the day-to-day Customer Service operations for one of our clients. You manage established CS teams and expand where needed. You bring people, processes and tools together in the best way possible, improving customer satisfaction and ensuring SLAs are met. Can you make it happen?ResponsibilitiesLead & coach Team Lead(s) and Senior AgentsMonitor and optimize a variety of Customer Service SLAs & KPI targetsCreate performance management structures to achieve the team's successAct as the main point of contact for clients for operational matters, collaborate closely with account managementUpdate clients on a regular basis about 5CA's support services through weekly meetings and monthly business reviewsContinuously improve workflows and processes, liaise with internal departments like L&D and HRRequirementsMinimum of 5 years in customer service, of which at least 3 year in a leadership roleThorough understanding of contact center KPIs and how to improve themAble to work under pressure in a dynamic work environmentLeadership style: you lead by examplePrevious experience with Zendesk is a plusWe offerA salary matching market standards including secondary benefits and vacation daysA fast-growing organization (double-digit growth!) and an international, inclusive company cultureRemote working opportunities, with flexible working hours.A talented and engaged workforce, working from home across the globeContinuous learning and plenty of opportunities for growth within your field of expertiseAbout Us5CA is a global outsourcing partner providing 100% remote CX and PX, passionate agents, and data-driven insights. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.We're work from home experts with 23+ years' experience in gaming, digital services, and beyond. Our diverse global community is full of ardent gamers and digital natives, troubleshooting for brands they love, from home, in their languages.We're not just another brand gone remote. We do WFH right, have done it forever, and will do it forever.As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

At Camunda, we have a simple goal: automate any processes, anywhere. All the way from Zalando’s online shop to NASA’s space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they are and what they entail.Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of tens of thousands of users across companies such as Vodafone, ING, Allianz, Lufthansa and Atlassian design, automate and improve mission-critical business processes end-to-end with Camunda. Camunda has been repeatedly recognized by Deloitte as a high-growth company and has a presence in Germany, United States, UK, Singapore and Australia.Team Description:Camunda's Customer Success Managers (CSMs) are trusted advisors to the customer, fostering successful adoption which will naturally lead to retention. They spot opportunities for expansion but team up with sales when it comes to commercial negotiations.This is a remote role with the location in APAC being flexible.What you’ll do: Become the trusted advisor to a pool of customers and key stakeholders in the APAC region by aligning Camunda technology to their business strategy and goalsCapture customer’s KPI’s, stakeholders, critical success factors, and product adoption planEstablish a trust base relationship with your customer throughout their journey with Camunda and maximize the value from their investmentIf opportunities arise to grow a customer CSM engages with Account Management to develop the opportunity and for commercial supportCollaborate with Consulting, Support and Engineering teams through proactive engagement on product and support related issuesCollaborate with Product Management and Marketing to create programs on best practices, influence product roadmap discussions, and foster customer referencesBe a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty What you’ll bring along:2+ years of Customer Success, Consulting or Account Management experience, preferably within the enterprise software industryAbility to foster and cultivate relationships with Enterprise Customers and become their trusted advisorExperience dealing with customers of different sizes with complex technical environments and requestsAbility to win subscription renewals, including pricing discussions and identify expansion opportunitiesUnderstanding of open source model, cloud computing and DevOps highly preferredDemonstrated ability in delivering value to the customer through ownership and collaborationStrong ability to lead customer interactions and managing business reviews with stakeholders ranging from individual contributors to senior leadershipWillingness to travel to visit customers, Camunda offices and events when and where possibleFluent in English (any other language is a plus)What we have to offer:A high growth software company with outstanding Glassdoor rating and CEO approvalA team of wonderful and highly qualified colleagues working in a friendly and agile environmentFlexible working conditions and ability to work remotelyCompetitive compensation, benefits, and time offFreedom of choice for your technical equipment, e.g. Mac or Linux or WindowsFree German and English classes”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honor diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applications will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!Job Title: Customer Care SpecialistDepartment: Customer CareFLSA Status: Non-ExemptPosition OverviewThis position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns. Assists with benefits investigation and answers a variety of reimbursement related questions. Strong communication between customers, physicians, healthcare and insurance providers are critical functions of this position.The Customer Care Specialist is able to independently follow standardized workflows as defined by the organization. Contact center/customer service experience is required, durable medical equipment as well as pharmacy coverage familiarity, reimbursement/insurance and healthcare experience is preferred. The Customer Care Specialist is not only responsible for ensuring a positive customer interaction, but will also ensure that benefits/coverage, prior authorization and documentation is correctly obtained which will allow Insulet to successfully collect revenue.ResponsibilitiesProcess all aspects of the order process by verifying insurance benefits/coverage to determine eligibility and calculate cost share amounts for existing and new customers.Requesting and collecting updated documentation, prior authorizations, order entry and coordinating shipment of product to customers.Must maintain a thorough understanding of products offered by Insulet with the ability to explain to potential or existing customers the basic operation and use.Understand Insulet channeling and processing requirements for all covered products, which is based on medical policy and payer guidelines.Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.Work as part of the larger support team, collaborating with other departments to ensure proactive, superior front-line customer support.Document all interactions and calls into the customer database and maintain compliance to HIPAA and other regulating bodies as required.Responsible for maintaining satisfactory call and order counts as defined by management.Provide frequent feedback and suggestions to support an environment of continuous process improvement.Calculate and document cost share amounts for potential customers.Collaborate with other commercial teams such as Case Management, OmniPod Sales and Billing, to ensure proactive communication of potential customer’s order status.Assisting customers with the ominipod orders via pharmacy and or with Insulet directlyEffectively communicate to customers what is needed to fill a pharmacy order by managing retail, PBM (Pharmacy Benefit Manager)Obtaining and or verifying RX validityPerform other duties as assignedEducation And ExperienceAssociates degree or equivalent combination of education and experience. Bachelors preferred.Minimum 1-3 years of call center, reimbursement, healthcare related customer service experience and pharmacy technician license/experience is required.Ideal candidate will have knowledge of medical device reimbursement from a manufacturer or DME perspective.Call center/customer service experience required. This position has an inbound call queue/call handling requirement.Knowledge of managed care industry is preferred.Knowledge of diabetes and experience supporting customers with diabetes is preferred.Bilingual skills a plus.Experience with Salesforce CRM (preferred)Skills/CompetenciesOral Communication - The ability to express oneself clearly in conversations and interactions with others.Written Communication - The ability to express oneself clearly in business writing.Fostering Teamwork - The ability and desire to work cooperatively with others on a team.Thoroughness - Ensuring that one's own and others' work and information are complete and accurate; following up with others to ensure that agreements and commitments have been fulfilled.Stress Management - The ability to function effectively in a fast-paced environment, while under pressure. Maintains self-control in the face of hostility or provocation. Can handle several problems or tasks at once through effective time management and multi-tasking. Ability to identify and escalate issues requiring management support. Ability to maintain flexibility, and able to switch priorities as needed based on business needs.Technical Expertise - Demonstrating depth of knowledge and skill using standard business / office technology and applications.Other Important Skills / Competencies – Flexibility, Diagnostic Information Gathering, Analytical Thinking, Initiative, Self Confidence and Customer Orientation.Physical RequirementsRequires sitting and standing associated with a normal office environment.Manual dexterity needed for using a calculator and computer keyboard.Lightweight lifting may be required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).