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Mô tả Công việcMaintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensuring customer satisfaction and providing professional customer support.Completing tasks given by the company■Benefits13th salary monthReview salary: more than once per yearBonus as company’s revenueCompany support finance to buy MacbookHealth insuranceCompany tripAnd other benefits (you can know if you have chance to join us) Yêu Cầu Công ViệcYou must be able to read, write and speak English fluently.A quick and patient mind to learn and to find solutions for customers.A confident and disciplined person for effective teamwork.You must be able to attain any allocated 4-hours shift between 2 P.M - 2:00 A.M GMT +7 (make sure that you have to attain at least 10 shifts/week) and can work on Saturday and Sunday.Basic knowledge of customer serviceA good functional laptop and stable internet provider connection■Salary: Customer Service [Nationality: Venezuela (2 slots)]: 2.3$/hour■Working Time You must be able to attain any allocated 4-hours shift between 2 P.M - 2:00 A.M GMT +7 (make sure that you have to attain at least 10 shifts/week) and can work on Saturday and Sunday.

Mô tả Công việcProcessing customer’s documents.Responding promptly to customer inquiries.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Acknowledging and resolving customer’s complaints.Knowing our products inside and out so that you can answer questions.Ensure customer’s satisfaction and provide professional kyc.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the kyc process. Yêu Cầu Công ViệcYou must be able to read and write in English fluently.A quick mind, who can easily understand new concepts.The qualified candidate needs to be meticulous, cautious, and calm.A patient person, who can stay focused on a matter for long enough to identify the root of it.A disciplined person who a team can rely on.A confident person who is comfortable expressing his point of view.■Salary: KYC- Venezuela: $350 - $400/month . At least 40 hours/week■Working time: Full Time - Working remotely Working Hour: At least 40 hours/week■Benefits13th salary monthReview salary: more than once per yearBonus as company’s revenueCompany support finance to buy MacbookHealth insuranceCompany tripAnd other benefits (you can know if you have chance to join us)

We provide live chat agents for nearly 100 websites. We launched in 2014, we have ~ 100 employees, and we all work virtually.We are hiring an Assistant Client Success Manager (reports to Client Success Manager) to be the face of the service for Clients. This person will level up the department through dedicated focus and ownership of this part of the business–taking over and stabilize existing P rocesses / I nfrastructure / T eam (PIT) , identify gaps along with design and operationalizing PITs. Please see our full video job posting at our careers page before submitting your application.Miscellaneous Info About The RoleFull time role (40 hrs / week) after training, onboarding and passing certification (Training and onboarding takes 2 months or earlier depending on the manager's learning curve and client spanReports to Client Success ManagerCompetitive Salary Package with HMO and PTO benefits (rarely given to freelancers but a staple in our company)You'll work virtually from home, during US business hours (flexible after training and integration phase)Philippines based candidates onlyRequirementsYour qualifications to be successful in this role: REQUIRED: B2B Client Management You have at least 2 years of direct client management experience in a B2B business (preferably a service business).You owned the success or failure of the client relationship through your routine communication via phone / conference / email, confidence building during times of client concerns, and internal coordination of progress to meet client success metrics and address client concerns. REQUIRED: Improvement (and ideally creation) of Client Management Process and Infrastructure In addition to managing clients, you have owned the process and infrastructure used to manage clients and achieve client success metrics.This should include experience in the client onboarding process, new client reporting process to establish clear value quickly and completely, internal monitoring of client metrics for areas of concern, and a process for planning / implementing client action plans or playbooks both internally and with client when a client is concerned. REQUIRED: Leadership of Team(s)You have lead an internal team of people responsible for achieving a client’s goal, either in a project-based environment (i.e. website project, design project, etc.) or ongoing relationship environment (i.e. ongoing marketing management, etc.). REQUIRED: Virtual Office Setup Stable high speed internet connection (mobile internet not recommended)Laptop or PC that can handle work tools (recommended: quad core CPU > 2.5ghz, 8GB or higher RAM)Headset with mic and webcam for client and team meetingsQuiet and distraction free workplace RECOMMENDED BUT NOT REQUIRED: Knowledge and experience with e-Commerce and Google Analytics You understand how an e-Commerce business works and how they use website live chat to become more successful.You have experience in creating and analyzing Google Analytics to be able to come up with action plans that will help an e-Commerce business become successful.BenefitsTo be discussed during the interview.PLEASE COMPLETE ALL REQUIREMENTS (Video recording, etc) IN THE APPLICATION PROCESS AS THIS SAVES BOTH OF US TIME IN DETERMINING IF WE ARE A MATCHIncomplete Applications are automatically declined by our system

Job DescriptionSCOPE OF RESPONSIBILITY Generally responsible to clients/accounts assigned and renders share of expertise as support to Customer Success Team.Job FunctionsCustomer -Related and Business Operations ActivitiesBuild existing Clients portfolios with added Remote Contractors via backordersThoroughly explain our business platform and negotiate contract terms and conditionsFollow up on all enquiries from existing Clients and Remote Contractors within 1-2 business days via VIPO, Zoom, Skype and email.Appropriately match Remote Contractors talent with existing ClientsSet existing Clients and Remote Contractors expectations in accordance with Company’s terms and conditionsAll new orders need to be completed in full detail and shared with Company’s recruitment teamPre-screen all potential Remote Contractors and facilitate interviews between the Client and Remote WorkerTake on any new leads with a request to increase their team to over 3 staffStep in for the Team Leader in his/her absenceAddress any ‘urgent’ matters only when a senior or junior AM is absentAdministrative ActivitiesAppropriately registering Client and Remote Contractors details in BullHornKeep clear and detailed notes of all conversations with Clients and Remote ContractorsOnboarding new Remote Contractors via all Company's platformsMonitoring Remote Contractors contracted hours and making sure they are meeting themWeekly health checks with new Clients and Remote Contractors for the first month, followed by health checks every 3 months for the term of the contractManaging a live portfolio of 50 Remote Contractors Work with the Remote Staff Compliance team each day to monitor Remote Contractors attendancePrepare and sendComapny's Terms and ConditionsRequirementsJOB REQUIREMENT Holds a Bachelor’s Degree in Business Administration or equivalentHave at least 1 year work-related experience POSSESS STRONG ATTRIBUTES ON THE FOLLOWINGSOLUTIONS SELLING VERY EXPERIENCED in Account Management and Customer Relationship ManagementWith exposure to IT Services.With Excellent ENGLISH communications skills, both written and verbal.Communication skills across external and internal customersBuild rapport with ClientsAnalytical mind and strong problem solving skillsEnsure maximum client satisfactionMaintain core values of the CompanyQuick and efficient customer resolutionExpanding client remote contractor portfolio by upselling and cross-sellingPreserve client and remote contractor relationshipsBeing pro active, self-motivated and drivenStrong Relationship BuildingAdaptabilityValues Integrity and AccountabilityRequirementsJOB REQUIREMENT Holds a Bachelor’s Degree in Business Administration or equivalent Have at least 1 year work-related experience Possess strong attributes in the following: Communication skills across external and internal customers Build rapport with Clients Analytical mind and strong problem solving skills Ensure maximum client satisfaction Maintain core values of Remote Staff, Inc Quick and efficient customer resolution Expanding client remote contractor portfolio by upselling and cross-selling Preserve client and remote contractor relationships Being pro active, self-motivated and driven Strong Relationship Building Adaptability Values Integrity and Accountability

SCOPE OF RESPONSIBILITY Generally responsible to clients/accounts assigned and renders share of expertise as support to Customer Success Team.Job FunctionsCustomer -Related and Business Operations ActivitiesBuild existing Clients portfolios with added Remote Contractors via backordersThoroughly explain our business platform and negotiate contract terms and conditionsFollow up on all enquiries from existing Clients and Remote Contractors within 1-2 business days via VIPO, Zoom, Skype and email.Appropriately match Remote Contractors talent with existing ClientsSet existing Clients and Remote Contractors expectations in accordance with Company’s terms and conditionsAll new orders need to be completed in full detail and shared with Company’s recruitment teamPre-screen all potential Remote Contractors and facilitate interviews between the Client and Remote WorkerTake on any new leads with a request to increase their team to over 3 staffStep in for the Team Leader in his/her absenceAddress any ‘urgent’ matters only when a senior or junior AM is absentAdministrative ActivitiesAppropriately registering Client and Remote Contractors details in BullHornKeep clear and detailed notes of all conversations with Clients and Remote ContractorsOnboarding new Remote Contractors via all Company's platformsMonitoring Remote Contractors contracted hours and making sure they are meeting themWeekly health checks with new Clients and Remote Contractors for the first month, followed by health checks every 3 months for the term of the contractManaging a live portfolio of 50 Remote Contractors Work with the Remote Staff Compliance team each day to monitor Remote Contractors attendancePrepare and sendComapny's Terms and ConditionsRequirements JOB REQUIREMENT Holds a Bachelor’s Degree in Business Administration or equivalentHave at least 1 year work-related experiencePOSSESS STRONG ATTRIBUTES ON THE FOLLOWINGSOLUTIONS SELLING VERY EXPERIENCED in Account Management and Customer Relationship ManagementWith exposure to IT Services.With Excellent ENGLISH communications skills, both written and verbal.Communication skills across external and internal customersBuild rapport with ClientsAnalytical mind and strong problem solving skillsEnsure maximum client satisfactionMaintain core values of the CompanyQuick and efficient customer resolutionExpanding client remote contractor portfolio by upselling and cross-sellingPreserve client and remote contractor relationshipsBeing pro active, self-motivated and drivenStrong Relationship BuildingAdaptabilityValues Integrity and Accountability

We offer• To ensure smooth operation in assigned team to meet the operation targets• To assist and report to CSO Managers on all staff matters with an aim to create good team spirit, good working environment, fair workload arrangement and treatment to all team members.Key responsibilities• Be responsible for the daily Operation of SCM team - Keyaccounts to deliver KPIs, GOI (Global operation Index) and be the first escalation point to solve or coach the team member to solve the daily operation problems.• Be responsible for implementing new projects of handled accounts,implementing joint project with other functional teams• Daily follow up, build up controlling tools and template, set up regular meetings with external parties (Carriers, Factories, Clients’local offices) to review performance and improve relationship• Be responsible for month performance report and performance review with clients• Be the Key contact point or take lead on behalf of clients to attendthe meeting or forum to solve all issues related Exports and Imports cargoes including but not limited to cargo movement and invoicing,payment and system updates.• Carry out ad-hoc tasks assigned by Management.We are looking for• Working experience (at least 2-3 years in Imports-Exports Logistics)• Comprehensive knowledge and experience in Customs Related Process and Regulation is preferable.• Good communication and presentation skills (fluent in English,speaking and writing)• Result-oriented with initiative and strong drive.• Good leadership and interpersonal skills.• Good time management and be fast in response to ad-hoc requests.• Be able to work independently and willing to co-ordinate with other team colleagues.• Good computer skills (Word, Excel, Outlook, power point).

Why Join UsWe are urgently looking for outgoing Customer Sales Representatives with AMAZON & Sales experience for our SellerMobile account. SellerMobile is an advanced cloud-based software solution, created to helpAmazon businesses gain a more competitive edge in the marketplace. Weoffer a full suite of mobile and web-based tools and analytics.You must be residing in CEBU as this position will Start Remote during Covid but will be office based moving forward.What You Will DoAs Customer Sales Representatives you will work in a fast-pacedenvironment taking inbound/outbound sales & customer service calls.You will work with customers to find out what they are looking for,create solutions and ensure a smooth sales process. You will also beresponsible for recommending and up-selling products to help customersfind exactly what they need.Customer Sales Representatives must have sales and customer serviceskills. You must have the ability to reach monthly goals. Other skillsRequired Are Closing Skills, Persuasion Skills And Negotiationabilities, self-confidence, product knowledge, and ability to build& maintain client relationships.ResponsibilitiesEducate customers on company offeringsCall and email targeted warm sales leadsEnsure customer satisfaction and strong client relationshipsResolve any customer service issues (billing, website issues, etc.)Maintain customer accountsIdentify prospective clients using leads and online resourcesCreate and complete purchases through CRMExperience And SkillsAt least 1-2 years demonstrated experience in Amazon & SalesProven ability to achieve and exceed sales goals requiredStrong sales and persuasion skills neededMust have excellent English language skills both written and oralAbility to multitask (phone, email, chat)Must be willing to work U.S. hoursBenefitsPaid time offDirect DepositCoffee supplied for staffMonthly kudos (gift cards, etc.)Opportunity for growthTeam OutingsCasual Work EnvironmentOpportunity for bonuses and/or commission, and Fixed weekends off

What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD

DescriptionRemote Guest Services AgentHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.

DescriptionRemote Guest Services AssociateHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.

DescriptionPASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people “experts” and by 2022, 30,000 experts will have helped 10,000,000 people. Our mission is to empower these experts to achieve that by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.We are looking for an inspiring, engaged and motivated member to our newly formed customer success team.You have experience of working in fast-paced environments and have the vision to change the future of learning.Your mission will be to advocate for the customer, and represent their best interest, which will come naturally because you have a deep desire to help people, on an individual and scalable level.You will spend half your time interacting with customers; solving their questions, and helping them learn and grow, so they get the most from our information products. And the other half of your time actively tracking, improving and reporting customer success on a broader level.*What you’ll be working on*Responding to customer inquiries with the highest quality possible through zendesk meeting our 3 KPIs: PSAT; First Reply Time and closure time.Provides platform and program good practices to add value to our product.Acts responsively, accurately and with attention to detail to customer by identifying their requests and acting upon their concernsWorks with online tools and systems for the creation, management of customer’s accounts.Achieve Company wide OKRs and KPIs in collaboration with other teams.Assist the Customer Success Manager with workflows and data for accurate tracking and reporting to different stakeholders.Helps on the social media channels by answering their concerns and deriving to the correct channels.APPLY ONLY here – http://bit.ly/CSR_applicationRequirementsAPPLY ONLY here – http://bit.ly/CSR_application*What you’ll bring to the team*Customer obsession: Support customers on a daily basis using zendesk and social media, providing excellent customer service at all levels.Detail oriented: Process following including bug reports, payments processing operations but also provide insight on how things could be done different/more efficientData oriented: provide specific information for escalationKPI oriented: Hold accountable for 3 metris: customer satisfaction, First reply time and closure timeYou’re the sort of person that crosses the street to help someone struggling with heavy bags, and then walks 3 blocks out their way to help them home.You are an extremely structured thinker with a passion for taking action & getting measurable resultsYou are a passionate learner, motivating yourself and others to stimulate personal growth and developmentYou are fluent to a native level in English*What we offer you*Steep learning curve: Expect the steepest learning curve you have ever experienced – we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the globe for the better by providing value to others.High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wishSkills RequiredOffice & Admin (Virtual Assistant)Admin AssistantData EntryExcelEnglishSpeakingWritingCustomer Service & Admin SupportCommunity Forum ModerationContent ModerationCustomer SupportEmail SupportSocial Media ModerationTech supportCalls support

DescriptionWe are looking for reliable, adaptable and self-driven individuals to join our for our Home-based Customer Service team.Applicant should have at least 1 year BPO experience, or 1 year accumulated experience working as a VA.RequirementsReading the description below might take a few minutes, but we promise that all proper applications will receive a timely reply. If you skim – chances are you will miss something important.Knowledge(at Least One Of The Following)Experience in customer supportExperience in virtual administrative dutiesExperience in sales or call center workKnowledge of office management systems and proceduresSome crazy online job that was process-driven and you had to figure things outSkillsExcellent written and verbal English communication skillsEmail etiquette and management skills in GmailScheduling and managing appointments in Google CalendarAbove avg time managementAbilitiesYou care about what you are doingFeel comfortable asking questionsExhibits personal accountabilityAttention to detailResourceful, a problem solverSelf-motivated and eager to learnA team player.Ability to multitask and prioritize projectsTo apply for our Home-based General Virtual Assistant post, fill out our application form: https://go2.breezy.hr/p/1d1364b5a532. Please read through the instructions carefully – we’ll know if you didn’t. :)