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remote
remote
Customer Support Representative (Mandarin)
Pole Star Space Applications IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking for a Customer Support Representative who speaks Mandarin and English to join our ASPAC team. The aim is to provide customers and distributors with excellent customer support at all times. This primarily relates to training on Pole Star products and giving assistance on all variety of queries as required. The role also includes the responsibility of ensuring customer’s satisfaction by liaising closely with the sales, finance, product and development teams to create a first-class customer experience.Our services cover a broad and dynamic industry with exposures to maritime trade and we would be very interested in applicants with previous maritime, banking, trade and supply chain related customer services experience to apply.Key responsibilitiesRespond to customer issuesProvide the first point of contact for all incoming queries from customers and distributors.Receive and respond to incoming emails, phone and live chat queries in a professional and timely manner and ensure all enquiries are recorded, progressed and resolved, using the systems and tools provided.Follow up with customers/distributors to ensure support issues have been resolved effectively.Proactively engage customersProvide training and support for new customers and subsequently identify ongoing training needs for existing customers and distributors on new products and product enhancements.Maintain regular contact with customers and distributors to build strong working relationships.Contribute to Customer Support team and other teamsFollow business processes and use company mandated systems and records (eg Salesforce).Liaise closely with Sales, Finance and Technical Support to ensure that customer expectations are met.Work as part of Key Account teams (Sales, Finance and Technical Support).Look out for sales opportunities and ensure they are communicated to the Sales Team. Contribute to new product development and implementation. Occasional travel nationally and internationally to provide on-site support and training and represent the company at exhibitions, trade shows and events as and when required. RequirementsAt least 1 year experience in a customer facing role Fluency in English and Mandarin and/or Cantonese essentialExceptional attention to detailExcellent communication skills, both spoken and written - for many of our customers, English is not their first languageAn exceptional telephone manner, including excellent listening skillsStrong PC skills and proficiency in all MS Office softwareEnthusiasm for TechnologyCustomer support experience working within a SaaS, technology and/or finance related environment would be an advantage.We will also insist that you can have fun in our family-oriented environment while delivering on our vision to delight the customerWe are looking for an individual who is:Open-minded, flexible, creative, energetic and enthusiastic.Able to keep calm under pressureReady to take responsibility and use initiativeA team playerWilling to learn and develop within the roleHungry for process improvement and innovationPackage:Full time Monday - FridayWorking from home but supported by colleagues in Singapore, Hong Kong and LondonWeekend remote cover also required on a roster basisThis will be a contract role and later a permanent, salaried position will be offered with the following benefits:Competitive SalaryMedical insurance planDental insurance planVision insurance planGym membershipLife insurance coverAdditional paid holidaysCompetitive SalaryPension schemePole Star Space Applications is a leading provider of ship-centric tracking, monitoring, compliance, and risk management services. We are a small team in Singapore but a global area of activity providing services and business applications to a broad industry which includes Shipping and Offshore, Governments and Maritime Administrations, Financial sector including Banks, Insurance, Commodity and Trade financing as well as other areas of industry that has exposures to maritime trade and Shipping. 
Pole Star Space Applications
(IT / Development)
We are looking for a Customer Support Representative who speaks Mandarin and English to join our ASPAC team. The aim is to provide customers and distributors with excellent customer support at all times. This primarily relates to training on Pole Star products and giving assistance on all variety of queries as required. The role also includes the responsibility of ensuring customer’s satisfaction by liaising closely with the sales, finance, product and development teams to create a first-class customer experience.Our services cover a broad and dynamic industry with exposures to maritime trade and we would be very interested in applicants with previous maritime, banking, trade and supply chain related customer services experience to apply.Key responsibilitiesRespond to customer issuesProvide the first point of contact for all incoming queries from customers and distributors.Receive and respond to incoming emails, phone and live chat queries in a professional and timely manner and ensure all enquiries are recorded, progressed and resolved, using the systems and tools provided.Follow up with customers/distributors to ensure support issues have been resolved effectively.Proactively engage customersProvide training and support for new customers and subsequently identify ongoing training needs for existing customers and distributors on new products and product enhancements.Maintain regular contact with customers and distributors to build strong working relationships.Contribute to Customer Support team and other teamsFollow business processes and use company mandated systems and records (eg Salesforce).Liaise closely with Sales, Finance and Technical Support to ensure that customer expectations are met.Work as part of Key Account teams (Sales, Finance and Technical Support).Look out for sales opportunities and ensure they are communicated to the Sales Team. Contribute to new product development and implementation. Occasional travel nationally and internationally to provide on-site support and training and represent the company at exhibitions, trade shows and events as and when required. RequirementsAt least 1 year experience in a customer facing role Fluency in English and Mandarin and/or Cantonese essentialExceptional attention to detailExcellent communication skills, both spoken and written - for many of our customers, English is not their first languageAn exceptional telephone manner, including excellent listening skillsStrong PC skills and proficiency in all MS Office softwareEnthusiasm for TechnologyCustomer support experience working within a SaaS, technology and/or finance related environment would be an advantage.We will also insist that you can have fun in our family-oriented environment while delivering on our vision to delight the customerWe are looking for an individual who is:Open-minded, flexible, creative, energetic and enthusiastic.Able to keep calm under pressureReady to take responsibility and use initiativeA team playerWilling to learn and develop within the roleHungry for process improvement and innovationPackage:Full time Monday - FridayWorking from home but supported by colleagues in Singapore, Hong Kong and LondonWeekend remote cover also required on a roster basisThis will be a contract role and later a permanent, salaried position will be offered with the following benefits:Competitive SalaryMedical insurance planDental insurance planVision insurance planGym membershipLife insurance coverAdditional paid holidaysCompetitive SalaryPension schemePole Star Space Applications is a leading provider of ship-centric tracking, monitoring, compliance, and risk management services. We are a small team in Singapore but a global area of activity providing services and business applications to a broad industry which includes Shipping and Offshore, Governments and Maritime Administrations, Financial sector including Banks, Insurance, Commodity and Trade financing as well as other areas of industry that has exposures to maritime trade and Shipping. 
remote
remote
No Experience Needed - Customer Service Executive | Remote Work* | Weekends Off
SYKES Philippines IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Get hired today and start working from home* ASAP! Disclaimer: Work-from-home setup is temporary. You will be required to report to our Glorietta 1 site (Makati City) after the pandemic. Our recruitment team will discuss other employment details with you during your interview.WHY YOU SHOULD JOIN SYKES BenefitsHere are some of the other benefits of working in SYKESSYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies. That means that you get to work with the world’s biggest brands and industry leaders.Competitive salary, account-specific benefits and performance incentives*Night differential and night shift allowancesPaid sick and vacation leavesHMO coverage (medical and dental) for you, even during probationary period, and your qualified dependentsLife InsuranceStudy Assistance ProgramCool office spaces and employee-centric facilitiesAccessible locationsMentoring and development programs for career growth opportunitiesExclusive discounts in partner establishmentsCompany-sponsored interest clubsEmployee engagement activitiesVolunteer programsSYKES has been in the Philippines for more than 20 years and is considered the country’s first multinational contact center!Term and conditions apply.The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.What are we looking for?Completed at least 2 years of college educationBasic knowledge of computer usage and internet navigationCan communicate in EnglishAt least 25mbps internet speed and workspace suitable for work-at-homeTIP: Have your SSS and PAG-IBIG numbers ready for faster application processing!WORK SAFELY AND COMFORTABLY IN SYKESStable High-Speed Internet Connection and Power SupplyWorking on-site means you can take advantage of SYKES’ high-speed Internet connection and stable power supply. This means less work interruption and better productivity which can help you maximize your account’s incentives.Conducive Work EnvironmentHaving a dedicated workspace with minimal background noise is important, not only in maintaining the quality of your conversations with your customers, but also in keeping your focus. Our production floors are designed to provide you with the best work environment possible.Rigid Safety ProtocolsOur employees’ safety is our top priority. Our sites have been awarded Safety Seal Certifications by the respective local governments and we ensure the strict implementation of health and safety protocols at all times.Disinfections carried out by our partner supplier are done thrice a week to ensure on-site safetyRigid cleaning, misting, and sanitation procedures are also implemented to ensure that our sites are safe and clean. This includes deploying air purifiers/cleaners, regular cleaning of air-conditioning units and their filters, and incorporating proper ventilation with the use of industrial blowers and exhausts within the sitesSYKES observes strict re-entry protocols which include thermal scanning, foot bath, and daily health questionnaire. We also follow a no face mask, no face shield, no entry policy.Alcohol/sanitizer dispensers are available inside workspaces and in the common areas.Health Benefits And ProgramsHMO – available even during the probationary period and includes two free dependents for married and solo-parent employeesFree COVID-19 Vaccine for EmployeesFree COVID-19 Home Care Management Program for employees and members of their household (including non-relatives)Mental Wellness ProgramSYKES is now part of Sitel Group®. Visit www.sitel.com for more information. Since SYKES Asia Inc. is now part of Sitel group (the “Company”, “Sitel Group”), your application will be considered for a position in both Sykes Asia, Inc. and Sitel Philippines Corporation. Your personal information will be collected, processed and shared within the Sitel Group community to assess and determine how well your employment application fits the position you have applied for or any employment opportunity within the Sitel Group.By submitting your application, you confirm and consent to Sitel Group’s (i) collecting, processing and updating your personal data in connection with your employment application and the provision of services through the Sykes e-Recruitment (e-Rec) portal; (ii) publishing your personal data via the Company’s recruitment portals (iii) transferring of your personal data to Sitel Group’s affiliates, vendors and third parties in accordance with existing laws and regulations. You also give your consent to Sitel Group to verify the information you have provided relative to your application.You attest that the personal information you provide is accurate, true, complete, not misleading and that in particular you hold all academic and professional qualifications stated in your application.You also confirm and consent to receiving alerts and notices from Sitel Group regarding important events, deadlines and schedules, HR announcements and other matters of interest related to your work application and possible employment with the Sitel Group.Additional information about Sitel Group Personal Data collection and use practices related to Recruitment can be found at https://www.sykes.com/privacy-policy/asia-pacific-recruitment-privacy-policy/ and https://www.sitel.com/legal-notice/. Sitel Group is committed to ensuring the confidentiality of your personal data consistent with applicable data privacy and security laws.IMPORTANT: The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) issued Resolution No. 148-B which states that, effective December 1, 2021, all employees reporting on-site must be vaccinated against COVID-19. If you have questions regarding this guideline, please make sure to discuss this with our Recruitment team during job offer.
SYKES Philippines
(IT / Development)
Get hired today and start working from home* ASAP! Disclaimer: Work-from-home setup is temporary. You will be required to report to our Glorietta 1 site (Makati City) after the pandemic. Our recruitment team will discuss other employment details with you during your interview.WHY YOU SHOULD JOIN SYKES BenefitsHere are some of the other benefits of working in SYKESSYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies. That means that you get to work with the world’s biggest brands and industry leaders.Competitive salary, account-specific benefits and performance incentives*Night differential and night shift allowancesPaid sick and vacation leavesHMO coverage (medical and dental) for you, even during probationary period, and your qualified dependentsLife InsuranceStudy Assistance ProgramCool office spaces and employee-centric facilitiesAccessible locationsMentoring and development programs for career growth opportunitiesExclusive discounts in partner establishmentsCompany-sponsored interest clubsEmployee engagement activitiesVolunteer programsSYKES has been in the Philippines for more than 20 years and is considered the country’s first multinational contact center!Term and conditions apply.The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.What are we looking for?Completed at least 2 years of college educationBasic knowledge of computer usage and internet navigationCan communicate in EnglishAt least 25mbps internet speed and workspace suitable for work-at-homeTIP: Have your SSS and PAG-IBIG numbers ready for faster application processing!WORK SAFELY AND COMFORTABLY IN SYKESStable High-Speed Internet Connection and Power SupplyWorking on-site means you can take advantage of SYKES’ high-speed Internet connection and stable power supply. This means less work interruption and better productivity which can help you maximize your account’s incentives.Conducive Work EnvironmentHaving a dedicated workspace with minimal background noise is important, not only in maintaining the quality of your conversations with your customers, but also in keeping your focus. Our production floors are designed to provide you with the best work environment possible.Rigid Safety ProtocolsOur employees’ safety is our top priority. Our sites have been awarded Safety Seal Certifications by the respective local governments and we ensure the strict implementation of health and safety protocols at all times.Disinfections carried out by our partner supplier are done thrice a week to ensure on-site safetyRigid cleaning, misting, and sanitation procedures are also implemented to ensure that our sites are safe and clean. This includes deploying air purifiers/cleaners, regular cleaning of air-conditioning units and their filters, and incorporating proper ventilation with the use of industrial blowers and exhausts within the sitesSYKES observes strict re-entry protocols which include thermal scanning, foot bath, and daily health questionnaire. We also follow a no face mask, no face shield, no entry policy.Alcohol/sanitizer dispensers are available inside workspaces and in the common areas.Health Benefits And ProgramsHMO – available even during the probationary period and includes two free dependents for married and solo-parent employeesFree COVID-19 Vaccine for EmployeesFree COVID-19 Home Care Management Program for employees and members of their household (including non-relatives)Mental Wellness ProgramSYKES is now part of Sitel Group®. Visit www.sitel.com for more information. Since SYKES Asia Inc. is now part of Sitel group (the “Company”, “Sitel Group”), your application will be considered for a position in both Sykes Asia, Inc. and Sitel Philippines Corporation. Your personal information will be collected, processed and shared within the Sitel Group community to assess and determine how well your employment application fits the position you have applied for or any employment opportunity within the Sitel Group.By submitting your application, you confirm and consent to Sitel Group’s (i) collecting, processing and updating your personal data in connection with your employment application and the provision of services through the Sykes e-Recruitment (e-Rec) portal; (ii) publishing your personal data via the Company’s recruitment portals (iii) transferring of your personal data to Sitel Group’s affiliates, vendors and third parties in accordance with existing laws and regulations. You also give your consent to Sitel Group to verify the information you have provided relative to your application.You attest that the personal information you provide is accurate, true, complete, not misleading and that in particular you hold all academic and professional qualifications stated in your application.You also confirm and consent to receiving alerts and notices from Sitel Group regarding important events, deadlines and schedules, HR announcements and other matters of interest related to your work application and possible employment with the Sitel Group.Additional information about Sitel Group Personal Data collection and use practices related to Recruitment can be found at https://www.sykes.com/privacy-policy/asia-pacific-recruitment-privacy-policy/ and https://www.sitel.com/legal-notice/. Sitel Group is committed to ensuring the confidentiality of your personal data consistent with applicable data privacy and security laws.IMPORTANT: The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) issued Resolution No. 148-B which states that, effective December 1, 2021, all employees reporting on-site must be vaccinated against COVID-19. If you have questions regarding this guideline, please make sure to discuss this with our Recruitment team during job offer.
remote
remote
Customer Service Associate
GoFleet (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Zenduit / GoFleet is a rapidly growing organization that specializes in providing GPS fleet management solutions and other vehicle technologies. Our products assist businesses to improve productivity, reduce fleet operating costs, increase driver safety and generally render their fleet operations convenient and stress-free. At Zenduit / GoFleet, it is our goal to streamline processes for fleet and field service companies. Ultimately, we want to make their job easier. We have experience building scalable mobile and web software that reaches across different platforms and device types for a variety of industries. Our main objective is to work with the clients to make their ideas into reality. Why do our clients trust us with their vision? It's because we understand that successful idea execution takes both technical skills and communication skills. Our team has thousands of hours of experience in programming and in project consulting & management.About the roleThis role is full time remote based out of Philippines. Please apply only if you are based out of Philippines. Responsibilities:Manage and prioritize a high volume of outgoing & incoming calls and emails.Able to create & conduct valuable customer feedback surveysMultitask between phone, email and in person requests.Update customer account information and ensure accurate entry.Identify and assess customers’ needs to achieve complete satisfaction.Complete assigned daily tasks in a timely manner.Work closely in a team environment, giving support.Deliver accurate, valid and complete information by using the right method/tools provided.Other assigned duties as needed.Deliver quality customer experienceRecommend operational improvements where opportunity exists to improve and achieve operational excellenceQualifications:Passion for, and experience in, a Customer Service role.General proficiency in MS Office.Ability to multitask, prioritize and manage time effectively.Have good communication skills with management, co-workers, and customers.Problem solver with minimal supervision.Familiarity with CRM & Fleet managementBenefitsFull-Time Employment Full-Time Remote JobPaid VacationsSalary: As per industry standards
GoFleet
(Information technology and services)
Zenduit / GoFleet is a rapidly growing organization that specializes in providing GPS fleet management solutions and other vehicle technologies. Our products assist businesses to improve productivity, reduce fleet operating costs, increase driver safety and generally render their fleet operations convenient and stress-free. At Zenduit / GoFleet, it is our goal to streamline processes for fleet and field service companies. Ultimately, we want to make their job easier. We have experience building scalable mobile and web software that reaches across different platforms and device types for a variety of industries. Our main objective is to work with the clients to make their ideas into reality. Why do our clients trust us with their vision? It's because we understand that successful idea execution takes both technical skills and communication skills. Our team has thousands of hours of experience in programming and in project consulting & management.About the roleThis role is full time remote based out of Philippines. Please apply only if you are based out of Philippines. Responsibilities:Manage and prioritize a high volume of outgoing & incoming calls and emails.Able to create & conduct valuable customer feedback surveysMultitask between phone, email and in person requests.Update customer account information and ensure accurate entry.Identify and assess customers’ needs to achieve complete satisfaction.Complete assigned daily tasks in a timely manner.Work closely in a team environment, giving support.Deliver accurate, valid and complete information by using the right method/tools provided.Other assigned duties as needed.Deliver quality customer experienceRecommend operational improvements where opportunity exists to improve and achieve operational excellenceQualifications:Passion for, and experience in, a Customer Service role.General proficiency in MS Office.Ability to multitask, prioritize and manage time effectively.Have good communication skills with management, co-workers, and customers.Problem solver with minimal supervision.Familiarity with CRM & Fleet managementBenefitsFull-Time Employment Full-Time Remote JobPaid VacationsSalary: As per industry standards
remote
remote
Customer Service Representative (Home-based)
Psychometric, Inc. IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking for Customer Service Representatives with exceptional English and a good command of technology to join our remote team and work with our highly successful clients and their companies. No prior experience is required, but there will be plenty of opportunities to apply the skills you already have while challenging yourself and learning new things – all while working from home.Pay is very competitive and is based on the level of English language ability and relevant work experience. Payout is also done weekly.We recruit and hire smart, responsible, and hard-working people from all over the world to join our growing remote team. Once you’re part of the team, we staff you with clients of ours who are successful CEOs and company founders in the United States while remaining to be a beloved member of our team.We support everyone with training, management, and other resources so that they are always enabled to do their best and are as happy as possible in their roles. We already have a large remote team in the Philippines who will be here to support you and make sure all your needs as an employee are taken care of.What We Look ForGraduated from a distinguished universityProven success in school or at workProfessional presentation on resume and onlineFull time availability (40+ hours per week)Willingness to work nights or very early morningsNo other work commitmentsAn Ideal Candidate Is/hasReliable and goal-orientedDedicated and committedA team player who enjoys helping othersSelf-motivated and capable of thriving in a fast-paced corporate environmentA quick learner who is eager to learn new thingsStrong organizational, project management, and problem-solving skillsImpeccable multi-tasking abilitiesFriendly and professional demeanorExceptional interpersonal skillsResponsibilities may include but are not limited to the following:Chat and Email SupportProduct and Feedback MonitoringDatabase ManagementTeam CoordinationCustomer EngagementCustomer CareSales and Lead GenerationComplaints ResolutionProduct KnowledgeCustomer SatisfactionAs a Virtual Assistant - Customer Service Representative, you can be assigned to a wide array of tasks. The ones listed above are only some of the possible tasks that you will be handling and do not apply to all Virtual Assistants.So, if you’re eager to expand your skill set and build a home-based career, this will be a great opportunity for you!
Psychometric, Inc.
(IT / Development)
We are looking for Customer Service Representatives with exceptional English and a good command of technology to join our remote team and work with our highly successful clients and their companies. No prior experience is required, but there will be plenty of opportunities to apply the skills you already have while challenging yourself and learning new things – all while working from home.Pay is very competitive and is based on the level of English language ability and relevant work experience. Payout is also done weekly.We recruit and hire smart, responsible, and hard-working people from all over the world to join our growing remote team. Once you’re part of the team, we staff you with clients of ours who are successful CEOs and company founders in the United States while remaining to be a beloved member of our team.We support everyone with training, management, and other resources so that they are always enabled to do their best and are as happy as possible in their roles. We already have a large remote team in the Philippines who will be here to support you and make sure all your needs as an employee are taken care of.What We Look ForGraduated from a distinguished universityProven success in school or at workProfessional presentation on resume and onlineFull time availability (40+ hours per week)Willingness to work nights or very early morningsNo other work commitmentsAn Ideal Candidate Is/hasReliable and goal-orientedDedicated and committedA team player who enjoys helping othersSelf-motivated and capable of thriving in a fast-paced corporate environmentA quick learner who is eager to learn new thingsStrong organizational, project management, and problem-solving skillsImpeccable multi-tasking abilitiesFriendly and professional demeanorExceptional interpersonal skillsResponsibilities may include but are not limited to the following:Chat and Email SupportProduct and Feedback MonitoringDatabase ManagementTeam CoordinationCustomer EngagementCustomer CareSales and Lead GenerationComplaints ResolutionProduct KnowledgeCustomer SatisfactionAs a Virtual Assistant - Customer Service Representative, you can be assigned to a wide array of tasks. The ones listed above are only some of the possible tasks that you will be handling and do not apply to all Virtual Assistants.So, if you’re eager to expand your skill set and build a home-based career, this will be a great opportunity for you!
remote
remote
Customer Support Representative - Remote
Accelevents (Events services)
Remote (Asia Time Zone Permitted) Negotiable
Accelevents is an all-in-one virtual & hybrid events platform that empowers event organizers and marketing professionals to create authentic human connections and drive sustainable growth.As a Customer Support Representative you’ll work with a range of customers, from those putting on their first virtual or hybrid event, to those who are seasoned professionals. Internally, you’ll work with our Sales, Product, and Marketing teams to collaborate, innovate, and expand our platform, service, and company culture.Our ideal applicant is someone who has a background in both online customer support and managing multiple customers at a time. This candidate must possess a driven intellect, emotional intelligence when engaging with customers, and a spirit of resilience while adapting to a quickly flourishing work environment.Our team at Accelevents is all about ensuring our customers are happy and that their events go off without a hitch. This means not only answering support questions, but figuring out how to prevent questions in the first place by improving our documentation, advocating for our customer’s feature requests, identifying key areas of improvement, etc.As a Customer Support Representative at Accelevents, you will have an integral role in leveraging feedback to shape and evolve our platform, while advocating for and fueling the company vision.Customer Support Representatives will be responsible for:Supporting clients via DialPad (phone) and Intercom (chat); fielding questions, holding conversations with customers, and sharing best practicesMastering the Accelevents platform, knowing its features inside & out.Consulting with customers to help improve their experience during event setup, execution, and post eventRespond to a variety of incoming support, sales and product inquiries from new and existing customers in a timely, professional and effective mannerHandling complex customer requests or complaints from initial contact to resolutionTake responsibility to ensure customers have a great experience with our productWorking with the Product team to report common user issues, suggest improvements and convey any other relevant feedbackObserving customer behaviors and pain points in order to help further develop our product and enhance the customer experienceParticipate in beta testing of new and existing products/featuresWorking directly with customers one on one to support their live eventsRequirements:At least 1 year of experience supporting a technical product, preferably for a SaaS startupEnglish language fluency is required; additional language skills besides English a plusAbility to multitask while paying great attention to detailComfortable working remotely -- highly self-motivated and able to work independentlyExtremely strong written skillsDemonstrated ability to manage a high volume of activities with varying prioritiesAvailability to work 40 hours per week on a non-traditional schedule: 8am-5pm or 9am-6pm Sunday through Thursday or Tuesday through Saturday in any US-based time zoneAbility to work holiday shifts and weekend shifts when needed by the teamHigh speed internet with backup options**This role is an independent contractor role and is entirely remote but only in the Philippines.**You’ll love (and excel at) this job if:You’re super comfortable working remotely on a distributed team – in fact, that’s exactly what you’re looking forYou’re tech-savvy, yet personable and possess natural problem-solving abilitiesYou genuinely enjoy making customers happy - it’s just part of your natureYou're in the loop on the latest technology products and updates, and our evolving competitive industryYou perform duties with timeliness, dependability, and hold yourself accountable for keeping commitments and delivering the best possible performanceYou have a way with words — you’re clear, friendly, and conciseYou love learning about new ways of doing things and challenging yourself everydayYou’re flexible! - always ready to jump in when your teammates are not available and can adapt to any sudden changes and challenges thrown at you!…and last, but certainly not least, someone who will ALWAYS put the customer first.Tech we use:IntercomJiraSlackHubspotDialpadGoogle SuiteClosing thoughts:If you’re excited about this role and you think you’ve got the chops, you should apply!
Accelevents
(Events services)
Accelevents is an all-in-one virtual & hybrid events platform that empowers event organizers and marketing professionals to create authentic human connections and drive sustainable growth.As a Customer Support Representative you’ll work with a range of customers, from those putting on their first virtual or hybrid event, to those who are seasoned professionals. Internally, you’ll work with our Sales, Product, and Marketing teams to collaborate, innovate, and expand our platform, service, and company culture.Our ideal applicant is someone who has a background in both online customer support and managing multiple customers at a time. This candidate must possess a driven intellect, emotional intelligence when engaging with customers, and a spirit of resilience while adapting to a quickly flourishing work environment.Our team at Accelevents is all about ensuring our customers are happy and that their events go off without a hitch. This means not only answering support questions, but figuring out how to prevent questions in the first place by improving our documentation, advocating for our customer’s feature requests, identifying key areas of improvement, etc.As a Customer Support Representative at Accelevents, you will have an integral role in leveraging feedback to shape and evolve our platform, while advocating for and fueling the company vision.Customer Support Representatives will be responsible for:Supporting clients via DialPad (phone) and Intercom (chat); fielding questions, holding conversations with customers, and sharing best practicesMastering the Accelevents platform, knowing its features inside & out.Consulting with customers to help improve their experience during event setup, execution, and post eventRespond to a variety of incoming support, sales and product inquiries from new and existing customers in a timely, professional and effective mannerHandling complex customer requests or complaints from initial contact to resolutionTake responsibility to ensure customers have a great experience with our productWorking with the Product team to report common user issues, suggest improvements and convey any other relevant feedbackObserving customer behaviors and pain points in order to help further develop our product and enhance the customer experienceParticipate in beta testing of new and existing products/featuresWorking directly with customers one on one to support their live eventsRequirements:At least 1 year of experience supporting a technical product, preferably for a SaaS startupEnglish language fluency is required; additional language skills besides English a plusAbility to multitask while paying great attention to detailComfortable working remotely -- highly self-motivated and able to work independentlyExtremely strong written skillsDemonstrated ability to manage a high volume of activities with varying prioritiesAvailability to work 40 hours per week on a non-traditional schedule: 8am-5pm or 9am-6pm Sunday through Thursday or Tuesday through Saturday in any US-based time zoneAbility to work holiday shifts and weekend shifts when needed by the teamHigh speed internet with backup options**This role is an independent contractor role and is entirely remote but only in the Philippines.**You’ll love (and excel at) this job if:You’re super comfortable working remotely on a distributed team – in fact, that’s exactly what you’re looking forYou’re tech-savvy, yet personable and possess natural problem-solving abilitiesYou genuinely enjoy making customers happy - it’s just part of your natureYou're in the loop on the latest technology products and updates, and our evolving competitive industryYou perform duties with timeliness, dependability, and hold yourself accountable for keeping commitments and delivering the best possible performanceYou have a way with words — you’re clear, friendly, and conciseYou love learning about new ways of doing things and challenging yourself everydayYou’re flexible! - always ready to jump in when your teammates are not available and can adapt to any sudden changes and challenges thrown at you!…and last, but certainly not least, someone who will ALWAYS put the customer first.Tech we use:IntercomJiraSlackHubspotDialpadGoogle SuiteClosing thoughts:If you’re excited about this role and you think you’ve got the chops, you should apply!
remote
remote
Customer Service Specialist (Taguig City) - temporary remote
Lennor Metier Consulting Asia IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Lennor Metier is hiring for a Customer Service Specialist to join a global training company.What To Expect From The RoleEffectively responds to client concerns and queries with courtesy and professionalismCommunicates with customers via phone, email or chatTakes incoming calls from clients and directs them to correct department or individualFocuses on delivering a positive customer experienceRequired to do research on companies for setting up M&A callsEnter Ticket for CS as needed to report bugs QualificationsBachelor’s degreeWith one year of related experienceAdvanced proficiency in Microsoft Excel, Word, and PowerPointStrong written and verbal communication skills (English); Interacting with diverse personalitiesSelf-starter with excellent follow-up and time management skills; ability to multi-taskCapable of handling a fast-paced, innovative, and constantly changing environment Location: Taguig CitySetup: temporary remote but must be willing to work onsiteShift: Night shift but must be willing to work in a shifting scheduleSalary: up to 25kIf you are passionate about this job, we’d love to hear from you!Lennor is a talent partner for some of the most desired companies and next-generation enterprises looking to fill top talent across creative, digital, engineering, and technology domains. We look forward to helping you land your next career opportunity and achieving your goals!
Lennor Metier Consulting Asia
(IT / Development)
Lennor Metier is hiring for a Customer Service Specialist to join a global training company.What To Expect From The RoleEffectively responds to client concerns and queries with courtesy and professionalismCommunicates with customers via phone, email or chatTakes incoming calls from clients and directs them to correct department or individualFocuses on delivering a positive customer experienceRequired to do research on companies for setting up M&A callsEnter Ticket for CS as needed to report bugs QualificationsBachelor’s degreeWith one year of related experienceAdvanced proficiency in Microsoft Excel, Word, and PowerPointStrong written and verbal communication skills (English); Interacting with diverse personalitiesSelf-starter with excellent follow-up and time management skills; ability to multi-taskCapable of handling a fast-paced, innovative, and constantly changing environment Location: Taguig CitySetup: temporary remote but must be willing to work onsiteShift: Night shift but must be willing to work in a shifting scheduleSalary: up to 25kIf you are passionate about this job, we’d love to hear from you!Lennor is a talent partner for some of the most desired companies and next-generation enterprises looking to fill top talent across creative, digital, engineering, and technology domains. We look forward to helping you land your next career opportunity and achieving your goals!
remote
remote
Customer Success SME
BUNCH IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Be part of our client’s Customer Success team and make a direct impact on building a more customer-centric organization!As a Customer Success SME, you will play a pivotal role in helping our client build world-class customer experience by providing a thoughtful and personalized approach in each of your customer interactions.What’s in it for you?100% Remote WorkBe a part of a dynamic start up in the high tech growth space 🚀Monthly compensation of up to PHP 35,000Monthly performance-based incentives and annual merit-based bonusA lot of hard work and a lot of funWhat makes you qualified? Minimum 2 years of experience in a Customer Success role for a digital product, focused on either onboarding new users and/or providing product demonstrations to prospective customersAt least 1 year of experience serving US or Canadian-based customersImpeccable presentation and storytelling skills, both verbally and in writingNeutral and/or North American accentExtremely detail oriented and highly organizedAptitude for learning new technologies quicklyWhat will make you stand out?Extensive experience in educating customers in navigating through SaaS productsAt least 6 months of experience leading and/or mentoring a team of Customer Service SpecialistsWhat does a typical day look like?Conduct product demonstrations of our client’s software platforms to end usersProduce presentation scripts and product video tutorialsConnect daily with internal stakeholders to discuss customer issues and concerns on product features, usage, and adoptionReview and optimize processes to drive efficiency and higher levels of customer satisfactionAssist with live chat support as needed
BUNCH
(IT / Development)
Be part of our client’s Customer Success team and make a direct impact on building a more customer-centric organization!As a Customer Success SME, you will play a pivotal role in helping our client build world-class customer experience by providing a thoughtful and personalized approach in each of your customer interactions.What’s in it for you?100% Remote WorkBe a part of a dynamic start up in the high tech growth space 🚀Monthly compensation of up to PHP 35,000Monthly performance-based incentives and annual merit-based bonusA lot of hard work and a lot of funWhat makes you qualified? Minimum 2 years of experience in a Customer Success role for a digital product, focused on either onboarding new users and/or providing product demonstrations to prospective customersAt least 1 year of experience serving US or Canadian-based customersImpeccable presentation and storytelling skills, both verbally and in writingNeutral and/or North American accentExtremely detail oriented and highly organizedAptitude for learning new technologies quicklyWhat will make you stand out?Extensive experience in educating customers in navigating through SaaS productsAt least 6 months of experience leading and/or mentoring a team of Customer Service SpecialistsWhat does a typical day look like?Conduct product demonstrations of our client’s software platforms to end usersProduce presentation scripts and product video tutorialsConnect daily with internal stakeholders to discuss customer issues and concerns on product features, usage, and adoptionReview and optimize processes to drive efficiency and higher levels of customer satisfactionAssist with live chat support as needed
remote
remote
Customer Success Manager (Makati City) - temporary remote
Lennor Metier Consulting Asia IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Lennor Metier is hiring for a Customer Success Manager to join a global technology company.What To Expect From The RoleWorking with clients to develop and implement a rollout strategyCommunicating to customers a vision, strategy, and plansCollaborating with Account Executives, Product Teams, and Support Teams to discover the best solution for our customersDriving adoption, retention, and advocacy of flagship softwarePutting solutions in place, training customers, and overseeing customer programsQualificationsBachelor’s degreeFamiliarity with Salesforce and Intercom systemsStrong relationship and stakeholder management skillsAbility to actively listen, understand customer pain points, and take actionWith a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.Persuasion and presentation skills, with the ability to communicate up and down an organization underpinned by outstanding verbal and written communication skillsLocation: Makati CitySetup: WFH temporary but must be flexible for HybridShift: Flexible ShiftSalary: up to 35kIf you are passionate about this job, we’d love to hear from you!Lennor is a talent partner for some of the most desired companies and next-generation enterprises looking to fill top talent across creative, digital, engineering, and technology domains. We look forward to helping you land your next career opportunity and achieving your goals!
Lennor Metier Consulting Asia
(IT / Development)
Lennor Metier is hiring for a Customer Success Manager to join a global technology company.What To Expect From The RoleWorking with clients to develop and implement a rollout strategyCommunicating to customers a vision, strategy, and plansCollaborating with Account Executives, Product Teams, and Support Teams to discover the best solution for our customersDriving adoption, retention, and advocacy of flagship softwarePutting solutions in place, training customers, and overseeing customer programsQualificationsBachelor’s degreeFamiliarity with Salesforce and Intercom systemsStrong relationship and stakeholder management skillsAbility to actively listen, understand customer pain points, and take actionWith a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.Persuasion and presentation skills, with the ability to communicate up and down an organization underpinned by outstanding verbal and written communication skillsLocation: Makati CitySetup: WFH temporary but must be flexible for HybridShift: Flexible ShiftSalary: up to 35kIf you are passionate about this job, we’d love to hear from you!Lennor is a talent partner for some of the most desired companies and next-generation enterprises looking to fill top talent across creative, digital, engineering, and technology domains. We look forward to helping you land your next career opportunity and achieving your goals!
remote
remote
Customer Success Associate
OutSystems IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Job DescriptionA global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a Customer Success Associate based in Singapore .In this role you will join our team responsible for managing our tech-touch accounts, helping to drive our Digital Journey customers satisfaction and loyalty throughout the Digital life-cycle. You will help influence the digital journey delivered for each customer, to ensure a seamless customer experience and retain positive customer satisfaction. This is an exciting opportunity to put your fingerprint on new programs that will help us drive Customer Success at scale as we experience hyper-growth across our global organization. This position will be in Singapore.Job Responsibilities And ExpectationsAssist with issues regarding digital onboarding with new customersProactively oversee the Digital segment customer’s health score, onboarding and first value status via dashboards and liaise with the Sales team or internal departments to align on a mitigation plan with regards to a risk or issue.Experience working with a wide customer base under a playbook-based approachAbility to analyze data and identify bottlenecks early in our customer’s developmentBe a key player of a growing global Customer Success team managing a large customer base and important initiativesProficient in managing multiple competing priorities simultaneouslyWork cross-functionally with multiple OutSystems teams to manage escalations, remove blockers and ensure customers can adopt and maximize utilization of our platformBe an advocate for your customers - identifying and quantifying the key factors for Customer Success and then communicating them effectively to drive the solutions provided by OutSystems.Bring intelligent and relevant product feedback and recommendations from you research discoveries and customer engagements to help improve customer experiences and internal processesGather insights and data regarding consumption, trends and risk factors.Collaborate and write communications to be sent to customersBe innovative and make an impact: on your customers, on your team, and on the companyDesired Skills And ExperienceBachelor’s Degree (or equivalent) or higherFluent in English and Thai, Bahasa or Japanese is advantageous3+ years experience in a customer facing services roles such as Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional ServicesExperience managing a large customer base in a subscription revenue modelProven ability to multi-task and adapt to constant changeGainsight and Salesforce experienceAbility to gather and analyze data and apply to your account management strategiesProven ability to consistently deliver projects, drive successful technical programs, and manage technical accountsStrong writing skillsExperience working with a technical customer base and/or corporate IT projects and processesProven ability to influence people internally and externally to drive outcomesA highly qualitative approach to understanding, measuring, and forecasting customer behavior and revenueThe ability to work with distributed teams, across geos and culturesDetail oriented and well organizedHow You Will Be MeasuredRetaining and growing revenue within the existing customer baseAnalysis and mitigation techniques for increasing customer health scores and NPSThe ability to identify and mitigate riskCreating OutSystems advocates in your customer baseThe Longer StoryOne of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.Working at OutSystemsWe do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules , written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.We grow, change, and innovate, and give our teams the space to be proactive and creative.We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.Global colleagues who are as smart, hardworking, and driven as you.Our DNA is disrupting the status quo. It is why our company exists.We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way .
OutSystems
(IT / Development)
Job DescriptionA global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a Customer Success Associate based in Singapore .In this role you will join our team responsible for managing our tech-touch accounts, helping to drive our Digital Journey customers satisfaction and loyalty throughout the Digital life-cycle. You will help influence the digital journey delivered for each customer, to ensure a seamless customer experience and retain positive customer satisfaction. This is an exciting opportunity to put your fingerprint on new programs that will help us drive Customer Success at scale as we experience hyper-growth across our global organization. This position will be in Singapore.Job Responsibilities And ExpectationsAssist with issues regarding digital onboarding with new customersProactively oversee the Digital segment customer’s health score, onboarding and first value status via dashboards and liaise with the Sales team or internal departments to align on a mitigation plan with regards to a risk or issue.Experience working with a wide customer base under a playbook-based approachAbility to analyze data and identify bottlenecks early in our customer’s developmentBe a key player of a growing global Customer Success team managing a large customer base and important initiativesProficient in managing multiple competing priorities simultaneouslyWork cross-functionally with multiple OutSystems teams to manage escalations, remove blockers and ensure customers can adopt and maximize utilization of our platformBe an advocate for your customers - identifying and quantifying the key factors for Customer Success and then communicating them effectively to drive the solutions provided by OutSystems.Bring intelligent and relevant product feedback and recommendations from you research discoveries and customer engagements to help improve customer experiences and internal processesGather insights and data regarding consumption, trends and risk factors.Collaborate and write communications to be sent to customersBe innovative and make an impact: on your customers, on your team, and on the companyDesired Skills And ExperienceBachelor’s Degree (or equivalent) or higherFluent in English and Thai, Bahasa or Japanese is advantageous3+ years experience in a customer facing services roles such as Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional ServicesExperience managing a large customer base in a subscription revenue modelProven ability to multi-task and adapt to constant changeGainsight and Salesforce experienceAbility to gather and analyze data and apply to your account management strategiesProven ability to consistently deliver projects, drive successful technical programs, and manage technical accountsStrong writing skillsExperience working with a technical customer base and/or corporate IT projects and processesProven ability to influence people internally and externally to drive outcomesA highly qualitative approach to understanding, measuring, and forecasting customer behavior and revenueThe ability to work with distributed teams, across geos and culturesDetail oriented and well organizedHow You Will Be MeasuredRetaining and growing revenue within the existing customer baseAnalysis and mitigation techniques for increasing customer health scores and NPSThe ability to identify and mitigate riskCreating OutSystems advocates in your customer baseThe Longer StoryOne of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.Working at OutSystemsWe do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules , written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.We grow, change, and innovate, and give our teams the space to be proactive and creative.We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.Global colleagues who are as smart, hardworking, and driven as you.Our DNA is disrupting the status quo. It is why our company exists.We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way .
remote
remote
Customer Success Manager
bitcastle (Internet)
Remote (Asia Time Zone Permitted) Negotiable
About this roleThis is a newly created role which will be part of the Bitcastle team. Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, we are looking for a Japanese speaking Customer Success Manager to lead our customer support team. As the customer support team is located in Japan, this role will require Japanese language proficiency and will be fully remote at the moment.About the job  Establish structure of customer support team, delegation of tasks and team management  Build Customer Success Plans and establish essential goals to aid the customer and drive usage of the platformPreparation of manuals related to customer support (e.g. internal manuals, user manuals)Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updatesStatistical/analytical tasks (3C analysis, customer journey analysis, user behavior analysis, transaction analysis, etc.)Periodic monitoring of CS activities, daily report, SNS managementIdentify opportunities for improvement within the customer base and internally and propose improvement methodsSupport other departments when requiredMinimum RequirementsExperience in leading customer support functions in similar industries (crypto, finance, fintech)Strong leadership capabilities Strong attention to details and willing to take on new challengesBusiness level English and Japanese language skills (JLPT N2 and above) to communicate with customer support team in Japan
bitcastle
(Internet)
About this roleThis is a newly created role which will be part of the Bitcastle team. Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, we are looking for a Japanese speaking Customer Success Manager to lead our customer support team. As the customer support team is located in Japan, this role will require Japanese language proficiency and will be fully remote at the moment.About the job  Establish structure of customer support team, delegation of tasks and team management  Build Customer Success Plans and establish essential goals to aid the customer and drive usage of the platformPreparation of manuals related to customer support (e.g. internal manuals, user manuals)Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updatesStatistical/analytical tasks (3C analysis, customer journey analysis, user behavior analysis, transaction analysis, etc.)Periodic monitoring of CS activities, daily report, SNS managementIdentify opportunities for improvement within the customer base and internally and propose improvement methodsSupport other departments when requiredMinimum RequirementsExperience in leading customer support functions in similar industries (crypto, finance, fintech)Strong leadership capabilities Strong attention to details and willing to take on new challengesBusiness level English and Japanese language skills (JLPT N2 and above) to communicate with customer support team in Japan
remote
remote
Customer Onboarding Manager (Makati City) - temporary remote
Lennor Metier Consulting Asia IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Lennor Metier is hiring for a Customer Onboarding Manager to join a global technology company.What To Expect From The RoleServe as a point of contact for consumers who are just starting to utilize our services, ensuring that safety and quality are maintainedCollaborate closely with the Sales and Success teams to ensure that new customers are well-positioned for long-term successWork proactively to ensure our new managed customers are successful in using our servicesGather and use account intelligence to drive best practices in solution design and deployment, allowing clients to get the most out of our softwareProactively reach out to customers and create playbooks and processes to ensure successA strong desire to teach, coach, and implement technology-based change in a goal-oriented environmentWork experience in a capacity that prioritizes customer satisfaction and retentionQualificationsBachelor’s degreeWith at least a year of related experience and a strong background in Project Management, Sales and OnboardingWith a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.Persuasion and presentation skills, with the ability to communicate up and down an organization underpinned by outstanding verbal and written communication skillsExperience using Salesforce or similar CRMLocation: Makati CitySetup: WFH temporary but must be flexible for HybridShift: Flexible ShiftSalary: up to 35kIf you are passionate about this job, we’d love to hear from you!Lennor is a talent partner for some of the most desired companies and next-generation enterprises looking to fill top talent across creative, digital, engineering, and technology domains. We look forward to helping you land your next career opportunity and achieving your goals!
Lennor Metier Consulting Asia
(IT / Development)
Lennor Metier is hiring for a Customer Onboarding Manager to join a global technology company.What To Expect From The RoleServe as a point of contact for consumers who are just starting to utilize our services, ensuring that safety and quality are maintainedCollaborate closely with the Sales and Success teams to ensure that new customers are well-positioned for long-term successWork proactively to ensure our new managed customers are successful in using our servicesGather and use account intelligence to drive best practices in solution design and deployment, allowing clients to get the most out of our softwareProactively reach out to customers and create playbooks and processes to ensure successA strong desire to teach, coach, and implement technology-based change in a goal-oriented environmentWork experience in a capacity that prioritizes customer satisfaction and retentionQualificationsBachelor’s degreeWith at least a year of related experience and a strong background in Project Management, Sales and OnboardingWith a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.Persuasion and presentation skills, with the ability to communicate up and down an organization underpinned by outstanding verbal and written communication skillsExperience using Salesforce or similar CRMLocation: Makati CitySetup: WFH temporary but must be flexible for HybridShift: Flexible ShiftSalary: up to 35kIf you are passionate about this job, we’d love to hear from you!Lennor is a talent partner for some of the most desired companies and next-generation enterprises looking to fill top talent across creative, digital, engineering, and technology domains. We look forward to helping you land your next career opportunity and achieving your goals!
remote
remote
Customer Service Agents | Remote, Manila, Philippines
ennovationHUB (Furniture)
Remote (Asia Time Zone Permitted) Negotiable
Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing support for customers, through phone, email, chat, social media and digital platforms interactions?We are a dynamic e-Commerce Company currently looking for customer service specialists, to join our talented customer service team remotely from the Philippines.As our new team member, you will be working on our 3 leading brands within the Home & Living category, and be involved in transforming our online web-shops into industry leaders, in the United States, UK, and European markets.You WillConduct stellar communication with the customers via email, telephoneProvide assistance to our website visitors through a Live Chat appHandle and timely respond to customer inquiriesWork closely with the logistics team to ensure timely delivery to our customersProvide assistance in tracking shipped parcels and notify customers on requestFollowing up on inquiries and delayed paymentsReporting any found issues to your supervisor or the relevant departmentEnsuring a smoother shopping experience for customers by guiding them through the shopping processFluency in English, and confidence in using your language skills over the phone and in emailsHaving a fully-equipped PC or laptop with a strong and stable internet connectionHaving computer user skills and being comfortable navigating across different systems whilst simultaneously speaking to customersBeing passionate about sales and customer serviceOrientation towards and experience in customer service-related positionsCoping well with pressure, and understanding the value of receiving and adapting to feedback in relation to your performance measuresAbility to quickly learn, adapt and apply new knowledgeAbility to work with little or no supervisionAbility to precisely follow and execute defined processes and proceduresPrior experience in a similar positionPrior experience in sales positions and good soft skills are a plusAbility to work night shiftsBenefitsGet inspired by our international community and our social eventsTo join a young and dynamic team in a diverse and friendly environmentCompetitive salary, with great opportunities for further progressWork from your comfortable home without worrying about how to travel to work and backIf you can fill in most of the above requirements, and you see yourself being a good fit with our team, we would love to hear from you.ennovationHUB is a dynamic e-Commerce Company with offices in Belgrade. For this opportunity, we invite you to work remotely from home in Manila. As an equal opportunity employer, we value diversity :)
ennovationHUB
(Furniture)
Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing support for customers, through phone, email, chat, social media and digital platforms interactions?We are a dynamic e-Commerce Company currently looking for customer service specialists, to join our talented customer service team remotely from the Philippines.As our new team member, you will be working on our 3 leading brands within the Home & Living category, and be involved in transforming our online web-shops into industry leaders, in the United States, UK, and European markets.You WillConduct stellar communication with the customers via email, telephoneProvide assistance to our website visitors through a Live Chat appHandle and timely respond to customer inquiriesWork closely with the logistics team to ensure timely delivery to our customersProvide assistance in tracking shipped parcels and notify customers on requestFollowing up on inquiries and delayed paymentsReporting any found issues to your supervisor or the relevant departmentEnsuring a smoother shopping experience for customers by guiding them through the shopping processFluency in English, and confidence in using your language skills over the phone and in emailsHaving a fully-equipped PC or laptop with a strong and stable internet connectionHaving computer user skills and being comfortable navigating across different systems whilst simultaneously speaking to customersBeing passionate about sales and customer serviceOrientation towards and experience in customer service-related positionsCoping well with pressure, and understanding the value of receiving and adapting to feedback in relation to your performance measuresAbility to quickly learn, adapt and apply new knowledgeAbility to work with little or no supervisionAbility to precisely follow and execute defined processes and proceduresPrior experience in a similar positionPrior experience in sales positions and good soft skills are a plusAbility to work night shiftsBenefitsGet inspired by our international community and our social eventsTo join a young and dynamic team in a diverse and friendly environmentCompetitive salary, with great opportunities for further progressWork from your comfortable home without worrying about how to travel to work and backIf you can fill in most of the above requirements, and you see yourself being a good fit with our team, we would love to hear from you.ennovationHUB is a dynamic e-Commerce Company with offices in Belgrade. For this opportunity, we invite you to work remotely from home in Manila. As an equal opportunity employer, we value diversity :)
remote
remote
Customer Service Representative
MultiplyMii IT / Development
Remote (Asia Time Zone Permitted) Negotiable
CUSTOMER SERVICE REPRESENTATIVEWhat are we looking for:We are in search of a Customer Service Representative - you will be working with our client, an ecommerce online business that is growing fast, accelerating growth over the next 12 months and we are looking for smart, capable, loyal team members to help us grow and share in our success.As a Customer Service Representative, you will be responsible for answering all incoming calls and emails, fielding customer questions and complaints. You should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.Beyond your experience, we are also looking for someone who is professional and possesses impeccable English communication in written and verbal form.This role is 100% remote work.In this role you will:Attend to customer care lines (live chat, social media)Connect with customers/clients for feedbackIdentify customer questions, concerns, and overall needsConsolidate and log customer feedbackProvide accurate answers and solutions to customer queries in a timely mannerResolves product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Appointment bookings, and fielding inbound sales callsCRM maintenanceFollow company communication procedures, policies, and guidelines at all timesAbout You:2+ years of experience as a customer service representativeFamiliarity in using CRM and phone systemsExcellent verbal and written communication skills and professional demeanorBasic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accountsGood understanding of email/chat/phone etiquetteGood customer service and problem-solving skillsWith experience in Shoe Industry is a plusWhy MultiplyMii?One unique benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you with onboarding guidance, professional training, and attempts to cross every barrier to success as early as possible. We are here to give you every opportunity to succeed in this job and build yourself a stable, secure future.Competitive salaryTraining and mentorshipAwesome culture and work from home set-upSSS, Philhealth, and Pag-ibigHealthcare (HMO)13th Month PayPaid incentive leaveYearly salary appraisalPowered by JazzHRI3smIZ5PUP
MultiplyMii
(IT / Development)
CUSTOMER SERVICE REPRESENTATIVEWhat are we looking for:We are in search of a Customer Service Representative - you will be working with our client, an ecommerce online business that is growing fast, accelerating growth over the next 12 months and we are looking for smart, capable, loyal team members to help us grow and share in our success.As a Customer Service Representative, you will be responsible for answering all incoming calls and emails, fielding customer questions and complaints. You should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.Beyond your experience, we are also looking for someone who is professional and possesses impeccable English communication in written and verbal form.This role is 100% remote work.In this role you will:Attend to customer care lines (live chat, social media)Connect with customers/clients for feedbackIdentify customer questions, concerns, and overall needsConsolidate and log customer feedbackProvide accurate answers and solutions to customer queries in a timely mannerResolves product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Appointment bookings, and fielding inbound sales callsCRM maintenanceFollow company communication procedures, policies, and guidelines at all timesAbout You:2+ years of experience as a customer service representativeFamiliarity in using CRM and phone systemsExcellent verbal and written communication skills and professional demeanorBasic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accountsGood understanding of email/chat/phone etiquetteGood customer service and problem-solving skillsWith experience in Shoe Industry is a plusWhy MultiplyMii?One unique benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you with onboarding guidance, professional training, and attempts to cross every barrier to success as early as possible. We are here to give you every opportunity to succeed in this job and build yourself a stable, secure future.Competitive salaryTraining and mentorshipAwesome culture and work from home set-upSSS, Philhealth, and Pag-ibigHealthcare (HMO)13th Month PayPaid incentive leaveYearly salary appraisalPowered by JazzHRI3smIZ5PUP
remote
remote
Customer Service Agent (Remote)
Accolade Consultants (Health, wellness and fitness)
Remote (Asia Time Zone Permitted) Negotiable
Davao based is preferredCurrently work from home set up. May change to the office set up once operations are back to normalBitcoin Depot is seeking a Customer Service Agent to manage customer queries and complaints. This would also include resolving incoming tickets, transferring non-customer-related queries to the proper departments, and working with a team of agents looking to achieve the same goals! To exceed at this job, patience is needed for unruly customers as well as minimal computer experience.Bitcoin Depot is one of the largest multi-cryptocurrency ATM Networks in the world offering users the ability to buy and sell Bitcoin, Litecoin, and Ethereum instantly at hundreds of locations. Our mission is to provide the most secure, convenient, and fastest cryptocurrency transaction. Our vision is to bring the cryptocurrency market to the masses.We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021.ResponsibilitiesPromptly and politely answer incoming calls, tickets, and chat messages from customers.Answer calls from 3rd party support vendors and answers questions related to the status of ATMs. Transfer these calls to the appropriate department as necessary.To work in tandem with other departments within the organization to report and resolve any relatable inquiries.Accept or reject account approval submissionsTroubleshoot customer account inquiriesProperly document and notate reports of scams or fraudulent activity.Process compliance-related tasks with precision and attention to detail.Meeting and maintaining Key Performance Indicators (KPIs)QualificationsAt least college levelAt least 1-3 years customer service experienceComputer specs Requirement (work from home set up)Fiber connection and has at least 20mbps download and upload speedHas available backup internetAt least 8GB of Computer RAMIf possible, SSD system storage
Accolade Consultants
(Health, wellness and fitness)
Davao based is preferredCurrently work from home set up. May change to the office set up once operations are back to normalBitcoin Depot is seeking a Customer Service Agent to manage customer queries and complaints. This would also include resolving incoming tickets, transferring non-customer-related queries to the proper departments, and working with a team of agents looking to achieve the same goals! To exceed at this job, patience is needed for unruly customers as well as minimal computer experience.Bitcoin Depot is one of the largest multi-cryptocurrency ATM Networks in the world offering users the ability to buy and sell Bitcoin, Litecoin, and Ethereum instantly at hundreds of locations. Our mission is to provide the most secure, convenient, and fastest cryptocurrency transaction. Our vision is to bring the cryptocurrency market to the masses.We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021.ResponsibilitiesPromptly and politely answer incoming calls, tickets, and chat messages from customers.Answer calls from 3rd party support vendors and answers questions related to the status of ATMs. Transfer these calls to the appropriate department as necessary.To work in tandem with other departments within the organization to report and resolve any relatable inquiries.Accept or reject account approval submissionsTroubleshoot customer account inquiriesProperly document and notate reports of scams or fraudulent activity.Process compliance-related tasks with precision and attention to detail.Meeting and maintaining Key Performance Indicators (KPIs)QualificationsAt least college levelAt least 1-3 years customer service experienceComputer specs Requirement (work from home set up)Fiber connection and has at least 20mbps download and upload speedHas available backup internetAt least 8GB of Computer RAMIf possible, SSD system storage
remote
remote
Customer Service Person
The TOP Bangkok - An International Business, Politics and NGO Magazine and a Global Charity with HUB (Philanthropy)
Remote (Asia Time Zone Permitted) Negotiable
CUSTOMER SERVICE PERSON REQUIRED FROM BANGKOKEARN 2,700 USD PER MONTH FOR INVITING PEOPLE TO OUR GLOBAL BUSINESS MAGAZINE'S FREE QUICK QUESTIONS.•   You will invite targeted people to free Quick Questions of our global The TOP Person business magazine.•   We will provide you with a list of target people in our fast and easy to use online tool.•   You will operate under the credibility of our global The TOP Person business magazine brand - you will not be visible.IF YOU ARE INTERESTED:In the first step please send our Editor-in-Chief Christian Dillstrom (https://www.linkedin.com/in/dillstrom-com/) a LinkedIn connection request with personalized note with a phrase 'Customer Service Person'. He shall then add you to our free ambassador program, in which everything is voluntary so you can learn much more about us and our Customer Service Person role.In the second step, when you are ready, book a teleconference with him and he shall answer any question you have.THE TOP PERSON BUSINESS MAGAZINESOur business magazines are published by a global charity, The TOP Person. Its mission is to help people, other charities, and organizations further themselves via increased visibility for free.Our free The TOP Person magazines are viewed by over 10.2 million business readers each month. You can see 21 issues of our magazine on our website: https://www.TheTOPPerson.comIn addition to articles created by authors from The Wall Street Journal, Forbes, Business Insider business media, BBC, and LinkedIn Influencers, our 3,500+ ambassadors with over 20.1 million followers spreading our content are key to our high number of business readers.Our ambassadors have supported posts on social media over 27 million times so far, and with the guidance of our tailor-made, algorithm-tuned platform, our most viewed post supported by our ambassadors received over 23 million views.Our content will also spread via 612 local The TOP Person LinkedIn Company Pages with over 820,000 followers and 845 employees covering every country and major metropolitan area in the World.WE ARE NOW INVITING LOCAL PEOPLE TO OUR FREE QUICK QUESTIONSThe process of the free Quick Questions is easy, as the invited people can tell their views pretty much as they want; this is the major reason for the popularity of our content.Naturally, this is completely free for the invited people, as our magazine has no commercial purpose, and our charity is fully funded.THIS IS WHY WE ARE NOW LOOKING FOR CUSTOMER SERVICE PEOPLE FROM BANGKOKWe are looking for customer service people from Bangkok to invite targeted people on LinkedIn and message them under our brand about our very wanted free Quick Questions. Your name will not be used.We require:•   A systematic and accurate way of working.•   In English-speaking countries, we require a good command of English.•   In non-English speaking countries, we require good local and good English language skills.This is a remote position, as we operate around the globe and online.Applicants without a face photo on their LinkedIn profile cannot be considered.IF YOU ARE INTERESTED:In the first step please send our Editor-in-Chief Christian Dillstrom (https://www.linkedin.com/in/dillstrom-com/) a LinkedIn connection request with personalized note with a phrase 'Customer Service Person'. He shall then add you to our free ambassador program, in which everything is voluntary so you can learn much more about us and our Customer Service Person role.In the second step, when you are ready, book a teleconference with him and he shall answer any question you have.
The TOP Bangkok - An International Business, Politics and NGO Magazine and a Global Charity with HUB
(Philanthropy)
CUSTOMER SERVICE PERSON REQUIRED FROM BANGKOKEARN 2,700 USD PER MONTH FOR INVITING PEOPLE TO OUR GLOBAL BUSINESS MAGAZINE'S FREE QUICK QUESTIONS.•   You will invite targeted people to free Quick Questions of our global The TOP Person business magazine.•   We will provide you with a list of target people in our fast and easy to use online tool.•   You will operate under the credibility of our global The TOP Person business magazine brand - you will not be visible.IF YOU ARE INTERESTED:In the first step please send our Editor-in-Chief Christian Dillstrom (https://www.linkedin.com/in/dillstrom-com/) a LinkedIn connection request with personalized note with a phrase 'Customer Service Person'. He shall then add you to our free ambassador program, in which everything is voluntary so you can learn much more about us and our Customer Service Person role.In the second step, when you are ready, book a teleconference with him and he shall answer any question you have.THE TOP PERSON BUSINESS MAGAZINESOur business magazines are published by a global charity, The TOP Person. Its mission is to help people, other charities, and organizations further themselves via increased visibility for free.Our free The TOP Person magazines are viewed by over 10.2 million business readers each month. You can see 21 issues of our magazine on our website: https://www.TheTOPPerson.comIn addition to articles created by authors from The Wall Street Journal, Forbes, Business Insider business media, BBC, and LinkedIn Influencers, our 3,500+ ambassadors with over 20.1 million followers spreading our content are key to our high number of business readers.Our ambassadors have supported posts on social media over 27 million times so far, and with the guidance of our tailor-made, algorithm-tuned platform, our most viewed post supported by our ambassadors received over 23 million views.Our content will also spread via 612 local The TOP Person LinkedIn Company Pages with over 820,000 followers and 845 employees covering every country and major metropolitan area in the World.WE ARE NOW INVITING LOCAL PEOPLE TO OUR FREE QUICK QUESTIONSThe process of the free Quick Questions is easy, as the invited people can tell their views pretty much as they want; this is the major reason for the popularity of our content.Naturally, this is completely free for the invited people, as our magazine has no commercial purpose, and our charity is fully funded.THIS IS WHY WE ARE NOW LOOKING FOR CUSTOMER SERVICE PEOPLE FROM BANGKOKWe are looking for customer service people from Bangkok to invite targeted people on LinkedIn and message them under our brand about our very wanted free Quick Questions. Your name will not be used.We require:•   A systematic and accurate way of working.•   In English-speaking countries, we require a good command of English.•   In non-English speaking countries, we require good local and good English language skills.This is a remote position, as we operate around the globe and online.Applicants without a face photo on their LinkedIn profile cannot be considered.IF YOU ARE INTERESTED:In the first step please send our Editor-in-Chief Christian Dillstrom (https://www.linkedin.com/in/dillstrom-com/) a LinkedIn connection request with personalized note with a phrase 'Customer Service Person'. He shall then add you to our free ambassador program, in which everything is voluntary so you can learn much more about us and our Customer Service Person role.In the second step, when you are ready, book a teleconference with him and he shall answer any question you have.
remote
remote
Customer Support Specialist
PriceLabs IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About PriceLabsPriceLabs is an innovative and easy-to-use revenue management tool for the vacation and short-term rental industry. A data-driven approach, automation rules, and customizations to manage to price and stay restrictions help vacation rentals increase revenues and save them hours in the process. With integrations to a growing list of channels and property management systems, automated revenue management is a few clicks away!Our team is experienced in revenue management, travel distribution, technology and analytics, and has put all that experience to making a leading revenue management solution for the vacation and short-term rental industry.About the roleIn the Product Specialist Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards. You can find our customer reviews here.We are an agile team that accepts open communication, empowerment, innovation, collaboration, and a shared focus on customer success. We are a remote-first organization and accept work from home as the norm.This is a morning shift role: 4 AM PST - 2 PM Manila timeResponsibilities:Taking ownership of customer issues reported and seeing problems through to resolutionConducting product walkthrough and providing resolutions to customers queriesResearching, diagnosing, troubleshooting, and identifying solutions to resolve customer issuesProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesAnswering questions over email, phone calls, & live video calls.Finding ways to go above & beyond to help customersRequirements:1+ years experience in a Customer support role within a SaaS product organizationEmpathy, and patience.Curiosity and a problem-solving mindset.Strong analytical background - our product is very math and numbers-heavy!Solid verbal, written, presentation, and interpersonal communication skillsExperience working with Zohodesk or other support/service software
PriceLabs
(IT / Development)
About PriceLabsPriceLabs is an innovative and easy-to-use revenue management tool for the vacation and short-term rental industry. A data-driven approach, automation rules, and customizations to manage to price and stay restrictions help vacation rentals increase revenues and save them hours in the process. With integrations to a growing list of channels and property management systems, automated revenue management is a few clicks away!Our team is experienced in revenue management, travel distribution, technology and analytics, and has put all that experience to making a leading revenue management solution for the vacation and short-term rental industry.About the roleIn the Product Specialist Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards. You can find our customer reviews here.We are an agile team that accepts open communication, empowerment, innovation, collaboration, and a shared focus on customer success. We are a remote-first organization and accept work from home as the norm.This is a morning shift role: 4 AM PST - 2 PM Manila timeResponsibilities:Taking ownership of customer issues reported and seeing problems through to resolutionConducting product walkthrough and providing resolutions to customers queriesResearching, diagnosing, troubleshooting, and identifying solutions to resolve customer issuesProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesAnswering questions over email, phone calls, & live video calls.Finding ways to go above & beyond to help customersRequirements:1+ years experience in a Customer support role within a SaaS product organizationEmpathy, and patience.Curiosity and a problem-solving mindset.Strong analytical background - our product is very math and numbers-heavy!Solid verbal, written, presentation, and interpersonal communication skillsExperience working with Zohodesk or other support/service software
remote
remote
Customer Experience Agent - Remote
Unstoppable Domains IT / Development
Remote (Asia Time Zone Permitted) Negotiable
DescriptionWe’re looking for an experienced Customer Experience Agent who is passionate about providing industry-leading customer support to our users.In this role, you will provide world-class support to Unstoppable’s users, solving technical issues, answering a wide range of questions, and educating them them about Unstoppable’s mission to bring Web3 to the world.The role requires a passion for our mission, a desire to solve problems, and an eagerness to roll up your sleeves. Your ability to create memorable experiences for a diverse range of customers will be key to your success in this position. Startup experience is a plus.You AreSomeone who cares deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successfulA natural problem solver with a curious streakA self-starter with excellent time management skillsSolution-oriented with high user empathyAble to methodically prioritize competing business needsFamiliar with cryptocurrency and blockchain technologyYou WillProvide world-class support to Unstoppable’s users, primarily via email tickets and live chatTroubleshoot technical issues that customers are experience Compose personalized responses for a variety of customer requestsEmpathize with every aspect of the customer experience, putting customers’ needs firstIdentify, reproduce, and document bugs for our engineering teamsDemonstrate courtesy, diplomacy, and poise under pressure when working through customer issuesContribute to the learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentationMust HaveRequirements:2+ years of customer support experience in a similar role, providing support via email tickets and live chatImpeccable communication, prioritization and problem solving skillsAbility to troubleshoot technical issuesFamiliarity with help desk software (e.g. FreshDesk/FreshChat, Zendesk, Intercom, etc)Nice To HaveStartup experienceFamiliarity with Slack or other workplace communication platformsFamiliarity with Stripe, PayPal, or other payment processing systemsFamiliarity with blockchain technology and cryptocurrencyUnstoppable Domains is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities for all team members and applicants, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.To learn more about Unstoppable Domains, our product and plans for 2021, please check out the Unstoppable Domains Podcast
Unstoppable Domains
(IT / Development)
DescriptionWe’re looking for an experienced Customer Experience Agent who is passionate about providing industry-leading customer support to our users.In this role, you will provide world-class support to Unstoppable’s users, solving technical issues, answering a wide range of questions, and educating them them about Unstoppable’s mission to bring Web3 to the world.The role requires a passion for our mission, a desire to solve problems, and an eagerness to roll up your sleeves. Your ability to create memorable experiences for a diverse range of customers will be key to your success in this position. Startup experience is a plus.You AreSomeone who cares deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successfulA natural problem solver with a curious streakA self-starter with excellent time management skillsSolution-oriented with high user empathyAble to methodically prioritize competing business needsFamiliar with cryptocurrency and blockchain technologyYou WillProvide world-class support to Unstoppable’s users, primarily via email tickets and live chatTroubleshoot technical issues that customers are experience Compose personalized responses for a variety of customer requestsEmpathize with every aspect of the customer experience, putting customers’ needs firstIdentify, reproduce, and document bugs for our engineering teamsDemonstrate courtesy, diplomacy, and poise under pressure when working through customer issuesContribute to the learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentationMust HaveRequirements:2+ years of customer support experience in a similar role, providing support via email tickets and live chatImpeccable communication, prioritization and problem solving skillsAbility to troubleshoot technical issuesFamiliarity with help desk software (e.g. FreshDesk/FreshChat, Zendesk, Intercom, etc)Nice To HaveStartup experienceFamiliarity with Slack or other workplace communication platformsFamiliarity with Stripe, PayPal, or other payment processing systemsFamiliarity with blockchain technology and cryptocurrencyUnstoppable Domains is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities for all team members and applicants, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.To learn more about Unstoppable Domains, our product and plans for 2021, please check out the Unstoppable Domains Podcast
remote
remote
Customer Specialist
LegalSight IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are expanding our team and are looking to hire talented individuals to join or legal advertising team. This opportunity is ideal for someone who is highly detail oriented, customer centric, and has good writing and communication skills.In this role, you will work closely with our legal advertising department. Candidates must have very strong attention to detail, the ability to balance multiple ongoing projects, and clear, effective communication skills.ResponsibilitiesCoordinate internal resources and third parties/vendors for the flawless execution of projectsQuality assurance functions that involve the careful review of documents for accuracy and consistencyEnsure that all projects are delivered on-time and within scopeMeasure project performance using appropriate systems, tools and techniquesManage the relationship with the client and all stakeholdersManage all lifecycle stages for a project from ideation through sunset, with responsibility for ensuring that deliverables are understood and releases are delivered on time.RequirementsBachelor's DegreeProven working experience in an environment that required close attention to detail.Comfortable working independently and collaboratively, as well as with remote teams.Strong working knowledge of Microsoft Office
LegalSight
(IT / Development)
We are expanding our team and are looking to hire talented individuals to join or legal advertising team. This opportunity is ideal for someone who is highly detail oriented, customer centric, and has good writing and communication skills.In this role, you will work closely with our legal advertising department. Candidates must have very strong attention to detail, the ability to balance multiple ongoing projects, and clear, effective communication skills.ResponsibilitiesCoordinate internal resources and third parties/vendors for the flawless execution of projectsQuality assurance functions that involve the careful review of documents for accuracy and consistencyEnsure that all projects are delivered on-time and within scopeMeasure project performance using appropriate systems, tools and techniquesManage the relationship with the client and all stakeholdersManage all lifecycle stages for a project from ideation through sunset, with responsibility for ensuring that deliverables are understood and releases are delivered on time.RequirementsBachelor's DegreeProven working experience in an environment that required close attention to detail.Comfortable working independently and collaboratively, as well as with remote teams.Strong working knowledge of Microsoft Office
remote
remote
Customer Portfolio Manager (Singapore, Remote)
Broadcom Inc. IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Please Note:If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)If you already have a Candidate Account, please Sign-In before you apply.Job Description:Sr Professional Staff. A seasoned, experienced professional with a full understanding of area of specialization. Resolves a wide range of issues in creative ways. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong competence with the various tools, procedures, programming languages used to accomplish the job. Usually works with minimal supervision, conferring with a supervisor on unusual matters. May be assisted by (and at times direct) less senior level employees. Requires daily decision-making capabilities and actions that may not be reviewed by superiors. Assignments are broad in nature and need ingenuity and originality to solve. Contributes to moderately and significantly complex aspects of a project. May assist more junior staff members with aspects of their job. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. May play a role in high-level projects that have an impact on the company’s future direction.Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
Broadcom Inc.
(IT / Development)
Please Note:If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)If you already have a Candidate Account, please Sign-In before you apply.Job Description:Sr Professional Staff. A seasoned, experienced professional with a full understanding of area of specialization. Resolves a wide range of issues in creative ways. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong competence with the various tools, procedures, programming languages used to accomplish the job. Usually works with minimal supervision, conferring with a supervisor on unusual matters. May be assisted by (and at times direct) less senior level employees. Requires daily decision-making capabilities and actions that may not be reviewed by superiors. Assignments are broad in nature and need ingenuity and originality to solve. Contributes to moderately and significantly complex aspects of a project. May assist more junior staff members with aspects of their job. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. May play a role in high-level projects that have an impact on the company’s future direction.Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
remote
remote
Junior Customer Success Manager (Remote)
LTVplus IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.Full Job DescriptionAs a Customer Success Manager, you are the face of LTVplus. You will work closely with customers from all over the world and strengthen your communication skills and relationships.You will manage customer experience outsourcing accounts, ensuring that our CX teams are delivering great customer experiences and our customers are successful. You will also ensure that all Success Metrics are met to ensure the delivery of high-quality service.ResponsibilitiesManage and ensure the smooth onboarding of clientsCommunicate with customers daily and help them achieve their desired outcomes through appropriate experiences.Manage and deliver Top-notch customer successManage the upsell/cross-selling and manage the client retentionAnalyze collected customer insights to improve the state of customer experience for our customers.QualificationsFluent in English, both written and spoken.Has at least 1 year of experience in Customer Success or a similar role.Has at least 2 years of experience in customer experience outsourcing.Great attention to detail and is very responsible.Knowledge of the current live chat and help desk technologies.Great analytical skills.Creativity and willingness to experiment and learn new things.Fantastic communication skillsGoal-oriented.Drive to improve your own set of skills and knowledge to grow together with LTVplus.
LTVplus
(IT / Development)
We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.Full Job DescriptionAs a Customer Success Manager, you are the face of LTVplus. You will work closely with customers from all over the world and strengthen your communication skills and relationships.You will manage customer experience outsourcing accounts, ensuring that our CX teams are delivering great customer experiences and our customers are successful. You will also ensure that all Success Metrics are met to ensure the delivery of high-quality service.ResponsibilitiesManage and ensure the smooth onboarding of clientsCommunicate with customers daily and help them achieve their desired outcomes through appropriate experiences.Manage and deliver Top-notch customer successManage the upsell/cross-selling and manage the client retentionAnalyze collected customer insights to improve the state of customer experience for our customers.QualificationsFluent in English, both written and spoken.Has at least 1 year of experience in Customer Success or a similar role.Has at least 2 years of experience in customer experience outsourcing.Great attention to detail and is very responsible.Knowledge of the current live chat and help desk technologies.Great analytical skills.Creativity and willingness to experiment and learn new things.Fantastic communication skillsGoal-oriented.Drive to improve your own set of skills and knowledge to grow together with LTVplus.
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