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remote
remote
Remote Customer Service
Empire Flippers — Buy, Sell & Invest In Online Businesses (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD
Empire Flippers — Buy, Sell & Invest In Online Businesses
(Information technology and services)
What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD
remote
remote
Remote Guest Services Agent
Sextant Stays (Hospitality)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionRemote Guest Services AgentHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
Sextant Stays
(Hospitality)
DescriptionRemote Guest Services AgentHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
remote
remote
Remote Guest Services Associate
Sextant Stays (Hospitality) Customer Service 
Remote (Asia Time Zone Permitted) Negotiable
DescriptionRemote Guest Services AssociateHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
Sextant Stays
(Hospitality) Customer Service 
DescriptionRemote Guest Services AssociateHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
remote
remote
Customer Service Representative – REMOTE
Passion.io (Marketing and advertising)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionPASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people “experts” and by 2022, 30,000 experts will have helped 10,000,000 people. Our mission is to empower these experts to achieve that by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.We are looking for an inspiring, engaged and motivated member to our newly formed customer success team.You have experience of working in fast-paced environments and have the vision to change the future of learning.Your mission will be to advocate for the customer, and represent their best interest, which will come naturally because you have a deep desire to help people, on an individual and scalable level.You will spend half your time interacting with customers; solving their questions, and helping them learn and grow, so they get the most from our information products. And the other half of your time actively tracking, improving and reporting customer success on a broader level.*What you’ll be working on*Responding to customer inquiries with the highest quality possible through zendesk meeting our 3 KPIs: PSAT; First Reply Time and closure time.Provides platform and program good practices to add value to our product.Acts responsively, accurately and with attention to detail to customer by identifying their requests and acting upon their concernsWorks with online tools and systems for the creation, management of customer’s accounts.Achieve Company wide OKRs and KPIs in collaboration with other teams.Assist the Customer Success Manager with workflows and data for accurate tracking and reporting to different stakeholders.Helps on the social media channels by answering their concerns and deriving to the correct channels.APPLY ONLY here – http://bit.ly/CSR_applicationRequirementsAPPLY ONLY here – http://bit.ly/CSR_application*What you’ll bring to the team*Customer obsession: Support customers on a daily basis using zendesk and social media, providing excellent customer service at all levels.Detail oriented: Process following including bug reports, payments processing operations but also provide insight on how things could be done different/more efficientData oriented: provide specific information for escalationKPI oriented: Hold accountable for 3 metris: customer satisfaction, First reply time and closure timeYou’re the sort of person that crosses the street to help someone struggling with heavy bags, and then walks 3 blocks out their way to help them home.You are an extremely structured thinker with a passion for taking action & getting measurable resultsYou are a passionate learner, motivating yourself and others to stimulate personal growth and developmentYou are fluent to a native level in English*What we offer you*Steep learning curve: Expect the steepest learning curve you have ever experienced – we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the globe for the better by providing value to others.High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wishSkills RequiredOffice & Admin (Virtual Assistant)Admin AssistantData EntryExcelEnglishSpeakingWritingCustomer Service & Admin SupportCommunity Forum ModerationContent ModerationCustomer SupportEmail SupportSocial Media ModerationTech supportCalls support
Passion.io
(Marketing and advertising)
DescriptionPASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people “experts” and by 2022, 30,000 experts will have helped 10,000,000 people. Our mission is to empower these experts to achieve that by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.We are looking for an inspiring, engaged and motivated member to our newly formed customer success team.You have experience of working in fast-paced environments and have the vision to change the future of learning.Your mission will be to advocate for the customer, and represent their best interest, which will come naturally because you have a deep desire to help people, on an individual and scalable level.You will spend half your time interacting with customers; solving their questions, and helping them learn and grow, so they get the most from our information products. And the other half of your time actively tracking, improving and reporting customer success on a broader level.*What you’ll be working on*Responding to customer inquiries with the highest quality possible through zendesk meeting our 3 KPIs: PSAT; First Reply Time and closure time.Provides platform and program good practices to add value to our product.Acts responsively, accurately and with attention to detail to customer by identifying their requests and acting upon their concernsWorks with online tools and systems for the creation, management of customer’s accounts.Achieve Company wide OKRs and KPIs in collaboration with other teams.Assist the Customer Success Manager with workflows and data for accurate tracking and reporting to different stakeholders.Helps on the social media channels by answering their concerns and deriving to the correct channels.APPLY ONLY here – http://bit.ly/CSR_applicationRequirementsAPPLY ONLY here – http://bit.ly/CSR_application*What you’ll bring to the team*Customer obsession: Support customers on a daily basis using zendesk and social media, providing excellent customer service at all levels.Detail oriented: Process following including bug reports, payments processing operations but also provide insight on how things could be done different/more efficientData oriented: provide specific information for escalationKPI oriented: Hold accountable for 3 metris: customer satisfaction, First reply time and closure timeYou’re the sort of person that crosses the street to help someone struggling with heavy bags, and then walks 3 blocks out their way to help them home.You are an extremely structured thinker with a passion for taking action & getting measurable resultsYou are a passionate learner, motivating yourself and others to stimulate personal growth and developmentYou are fluent to a native level in English*What we offer you*Steep learning curve: Expect the steepest learning curve you have ever experienced – we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the globe for the better by providing value to others.High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wishSkills RequiredOffice & Admin (Virtual Assistant)Admin AssistantData EntryExcelEnglishSpeakingWritingCustomer Service & Admin SupportCommunity Forum ModerationContent ModerationCustomer SupportEmail SupportSocial Media ModerationTech supportCalls support
remote
remote
Remote Customer Support
Go2 IT / Development
Remote (Asia Time Zone Permitted) Negotiable
DescriptionWe are looking for reliable, adaptable and self-driven individuals to join our for our Home-based Customer Service team.Applicant should have at least 1 year BPO experience, or 1 year accumulated experience working as a VA.RequirementsReading the description below might take a few minutes, but we promise that all proper applications will receive a timely reply. If you skim – chances are you will miss something important.Knowledge(at Least One Of The Following)Experience in customer supportExperience in virtual administrative dutiesExperience in sales or call center workKnowledge of office management systems and proceduresSome crazy online job that was process-driven and you had to figure things outSkillsExcellent written and verbal English communication skillsEmail etiquette and management skills in GmailScheduling and managing appointments in Google CalendarAbove avg time managementAbilitiesYou care about what you are doingFeel comfortable asking questionsExhibits personal accountabilityAttention to detailResourceful, a problem solverSelf-motivated and eager to learnA team player.Ability to multitask and prioritize projectsTo apply for our Home-based General Virtual Assistant post, fill out our application form: https://go2.breezy.hr/p/1d1364b5a532. Please read through the instructions carefully – we’ll know if you didn’t. :)
Go2
(IT / Development)
DescriptionWe are looking for reliable, adaptable and self-driven individuals to join our for our Home-based Customer Service team.Applicant should have at least 1 year BPO experience, or 1 year accumulated experience working as a VA.RequirementsReading the description below might take a few minutes, but we promise that all proper applications will receive a timely reply. If you skim – chances are you will miss something important.Knowledge(at Least One Of The Following)Experience in customer supportExperience in virtual administrative dutiesExperience in sales or call center workKnowledge of office management systems and proceduresSome crazy online job that was process-driven and you had to figure things outSkillsExcellent written and verbal English communication skillsEmail etiquette and management skills in GmailScheduling and managing appointments in Google CalendarAbove avg time managementAbilitiesYou care about what you are doingFeel comfortable asking questionsExhibits personal accountabilityAttention to detailResourceful, a problem solverSelf-motivated and eager to learnA team player.Ability to multitask and prioritize projectsTo apply for our Home-based General Virtual Assistant post, fill out our application form: https://go2.breezy.hr/p/1d1364b5a532. Please read through the instructions carefully – we’ll know if you didn’t. :)
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