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remote
remote
Customer Onboarding Specialist (導入支援担当) @Singapore
HubSpot IT / Development
Remote (Asia Time Zone Permitted) Negotiable
※シンガピール在住者向け※ リモートワークも可能ですHubSpotはCRMを中心とした、マーケティング・セールス・カスタマーサービス/サクセス領域でソフトウェアを提供しています。”Help Millions Organization Grow Better” をミッションとし、顧客の成功・成長へチームとしてコミットしています。本ポジション「Customer Onboarding Specialist (導入支援コンサルタント)」は、急拡大する日本市場においてHubSpotをご購入いただいた顧客に対し、導入支援・コンサルティングを行うポジションです。HubSpotはサブスクリプション型のビジネスです。カスタマーサクセスチームの中で一番最初に顧客と接点を持ってもらうこのポジション、そしてこの導入支援期間での成功が、顧客とHubSpotの成長にとって重要になってきます。マーケティング・セールス・カスタマーサクセス/サービスに関するソフトウェアの導入支援・コンサルティングはもちろん容易ではありません。今後の日本のマーケティング・セールス・カスタマーサービス/サクセス領域の変化にワクワクする人、顧客の成功はもちろん、本領域における自身の成長にコミットできる仲間を探しています。ResponsibilitiesHubSpotを導入する顧客のビジネス・ゴール・課題・組織体制等のヒアリング上記ポイントに合わせた導入支援プランの作成・提案顧客の成功・成長に向けた製品設定支援HubSpotのオンボーディングプログラムの改善摩擦の少ない顧客体験実現に向けたセールス・カスタマーサクセスマネージャーとの社内連携Minimum Qualifications以下のいずれかのご経験ソフトウェアの導入支援ソフトウェアの自社導入を牽引した経験マーケティング・セールス・カスタマーサクセス/サービスに関連する業務マーケティングやセールス領域でのコンサルティング顧客の成功や課題に真摯に向き合い、共に成功に取り組めるマーケティング・セールス・カスタマーサクセス/サービス領域への興味関心新しい分野の学習と自身の成長へのコミットメントネイティブレベルの日本語力と社内資料を読める英語力Preferred QualificationsCRMやマーケティングオートメーションの実務活用経験やコンサルティング経験Google AnalyticsやBIツールの数字に基づいた業務改善・コンサルティングの経験HTMLやCSSの基礎知識About HubSpotHubSpot (NYSE: HUBS)は、アメリカのボストンで2006年に創業し、日本を含めた120カ国以上/95,000以上の顧客にHubSpot製品をご利用いただいています。その製品の根幹にある「インバウンドマーケティング」や「フライホイール」もぜひご一読ください。ソフトウェアだけでなく、お客様に提供するサービスやプロダクトと同様に企業文化も会社の「製品」であると考えて人事・組織づくりへの投資も積極的に行っています。直近ではGlassdoorの「Best place to work 2020」やComparablyの「Best companies for women 2020」で1位を受賞しました。(HubSpotのカルチャーコードの日本語版もご覧いただけます)また、多様性のある会社文化への取り組みに関してはこちらからご覧ください。--English FollowsAs a Customer Onboarding Specialist you will be responsible for guiding customers through HubSpot software setup, tool training, and initial campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.In This Role, You’ll Get ToServe as the main point of contact for around 30 customers to ensure a successful onboarding process to the HubSpot softwareEngage customers through regular strategic calls to drive product adoptionEnsure all customers complete the required technical setup efficiently and in a timely mannerTrain and educate customers on how to effectively utilize HubSpot toolsBegin to strategize and launch growth oriented campaigns with your customersImprove and scale the HubSpot software setup processWe Are Looking For People WhoCan manage simultaneous software implementations for multiple clientsCan deliver product training sessions via phone and web conference softwareCan build marketing campaigns, establish a customer feedback loop, set up CRMs and/or organize sales processesCan research, troubleshoot and solve complex software issuesCan effectively project manage and create organized plans that ensure customer success post-onboardingFluent in both Japanese and EnglishWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.Important COVID-19 Guidance (For candidates applying to roles in the United States):Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
HubSpot
(IT / Development)
※シンガピール在住者向け※ リモートワークも可能ですHubSpotはCRMを中心とした、マーケティング・セールス・カスタマーサービス/サクセス領域でソフトウェアを提供しています。”Help Millions Organization Grow Better” をミッションとし、顧客の成功・成長へチームとしてコミットしています。本ポジション「Customer Onboarding Specialist (導入支援コンサルタント)」は、急拡大する日本市場においてHubSpotをご購入いただいた顧客に対し、導入支援・コンサルティングを行うポジションです。HubSpotはサブスクリプション型のビジネスです。カスタマーサクセスチームの中で一番最初に顧客と接点を持ってもらうこのポジション、そしてこの導入支援期間での成功が、顧客とHubSpotの成長にとって重要になってきます。マーケティング・セールス・カスタマーサクセス/サービスに関するソフトウェアの導入支援・コンサルティングはもちろん容易ではありません。今後の日本のマーケティング・セールス・カスタマーサービス/サクセス領域の変化にワクワクする人、顧客の成功はもちろん、本領域における自身の成長にコミットできる仲間を探しています。ResponsibilitiesHubSpotを導入する顧客のビジネス・ゴール・課題・組織体制等のヒアリング上記ポイントに合わせた導入支援プランの作成・提案顧客の成功・成長に向けた製品設定支援HubSpotのオンボーディングプログラムの改善摩擦の少ない顧客体験実現に向けたセールス・カスタマーサクセスマネージャーとの社内連携Minimum Qualifications以下のいずれかのご経験ソフトウェアの導入支援ソフトウェアの自社導入を牽引した経験マーケティング・セールス・カスタマーサクセス/サービスに関連する業務マーケティングやセールス領域でのコンサルティング顧客の成功や課題に真摯に向き合い、共に成功に取り組めるマーケティング・セールス・カスタマーサクセス/サービス領域への興味関心新しい分野の学習と自身の成長へのコミットメントネイティブレベルの日本語力と社内資料を読める英語力Preferred QualificationsCRMやマーケティングオートメーションの実務活用経験やコンサルティング経験Google AnalyticsやBIツールの数字に基づいた業務改善・コンサルティングの経験HTMLやCSSの基礎知識About HubSpotHubSpot (NYSE: HUBS)は、アメリカのボストンで2006年に創業し、日本を含めた120カ国以上/95,000以上の顧客にHubSpot製品をご利用いただいています。その製品の根幹にある「インバウンドマーケティング」や「フライホイール」もぜひご一読ください。ソフトウェアだけでなく、お客様に提供するサービスやプロダクトと同様に企業文化も会社の「製品」であると考えて人事・組織づくりへの投資も積極的に行っています。直近ではGlassdoorの「Best place to work 2020」やComparablyの「Best companies for women 2020」で1位を受賞しました。(HubSpotのカルチャーコードの日本語版もご覧いただけます)また、多様性のある会社文化への取り組みに関してはこちらからご覧ください。--English FollowsAs a Customer Onboarding Specialist you will be responsible for guiding customers through HubSpot software setup, tool training, and initial campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.In This Role, You’ll Get ToServe as the main point of contact for around 30 customers to ensure a successful onboarding process to the HubSpot softwareEngage customers through regular strategic calls to drive product adoptionEnsure all customers complete the required technical setup efficiently and in a timely mannerTrain and educate customers on how to effectively utilize HubSpot toolsBegin to strategize and launch growth oriented campaigns with your customersImprove and scale the HubSpot software setup processWe Are Looking For People WhoCan manage simultaneous software implementations for multiple clientsCan deliver product training sessions via phone and web conference softwareCan build marketing campaigns, establish a customer feedback loop, set up CRMs and/or organize sales processesCan research, troubleshoot and solve complex software issuesCan effectively project manage and create organized plans that ensure customer success post-onboardingFluent in both Japanese and EnglishWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.Important COVID-19 Guidance (For candidates applying to roles in the United States):Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
remote
remote
Customer Support Specialist
Persona IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking for Customer Support Specialists with exceptional English and a good command of technology to join our team and work with our highly successful clients and their companies. No prior experience is required, but there will be plenty of opportunities to apply the skills you already have while challenging yourself and learning new things – all while working from home.Pay ranges from PHP 50,000 to PHP 90,000 a month and is based on the level of English language ability and relevant work experience.We recruit and hire smart, responsible, and hard-working people from all over the world to join our growing remote team. Once you’re part of the team, we staff you with clients of ours who are successful CEOs and company founders in the United States while remaining to be a beloved member of our team.We support everyone with training, management, and other resources so that they are always enabled to do their best and are as happy as possible in their roles. We already have a large remote team in the Philippines who will be here to support you and make sure all your needs as an employee are taken care of.What we look for:Graduated from a distinguished universityProven success in school or at workProfessional presentation on resume and onlineFull time availability (40+ hours per week)Capable of working any time between 9 AM to 9 PM Pacific Standard Time (12 AM to 12 PM Philippine Time)No other work commitmentsAn ideal candidate is/has:Reliable and goal-orientedDedicated and committedA team player who enjoys helping othersSelf-motivated and capable of thriving in a fast-paced corporate environmentA quick learner who is eager to learn new thingsStrong organizational, project management, and problem-solving skillsImpeccable multi-tasking abilitiesFriendly and professional demeanorExceptional interpersonal skillsResponsibilities may include but are not limited to the following:Business-to-Business CommunicationClient and Vendor ManagementData Collection and AnalysisReports Generation and DocumentationProject Management ToolsProcess OptimizationAs a Virtual Assistant - Customer Support Specialist, you can be assigned to a wide array of tasks. The ones listed above are only some of the possible tasks that you will be handling and do not apply to all Virtual Assistants.So, if you’re eager to expand your skill set and build a home-based career, this will be a great opportunity for you!Persona is a talent agency that recruits, trains, and staffs talented virtual assistants such as yourself to work with our clients and fulfill their various work-related needs.
Persona
(IT / Development)
We are looking for Customer Support Specialists with exceptional English and a good command of technology to join our team and work with our highly successful clients and their companies. No prior experience is required, but there will be plenty of opportunities to apply the skills you already have while challenging yourself and learning new things – all while working from home.Pay ranges from PHP 50,000 to PHP 90,000 a month and is based on the level of English language ability and relevant work experience.We recruit and hire smart, responsible, and hard-working people from all over the world to join our growing remote team. Once you’re part of the team, we staff you with clients of ours who are successful CEOs and company founders in the United States while remaining to be a beloved member of our team.We support everyone with training, management, and other resources so that they are always enabled to do their best and are as happy as possible in their roles. We already have a large remote team in the Philippines who will be here to support you and make sure all your needs as an employee are taken care of.What we look for:Graduated from a distinguished universityProven success in school or at workProfessional presentation on resume and onlineFull time availability (40+ hours per week)Capable of working any time between 9 AM to 9 PM Pacific Standard Time (12 AM to 12 PM Philippine Time)No other work commitmentsAn ideal candidate is/has:Reliable and goal-orientedDedicated and committedA team player who enjoys helping othersSelf-motivated and capable of thriving in a fast-paced corporate environmentA quick learner who is eager to learn new thingsStrong organizational, project management, and problem-solving skillsImpeccable multi-tasking abilitiesFriendly and professional demeanorExceptional interpersonal skillsResponsibilities may include but are not limited to the following:Business-to-Business CommunicationClient and Vendor ManagementData Collection and AnalysisReports Generation and DocumentationProject Management ToolsProcess OptimizationAs a Virtual Assistant - Customer Support Specialist, you can be assigned to a wide array of tasks. The ones listed above are only some of the possible tasks that you will be handling and do not apply to all Virtual Assistants.So, if you’re eager to expand your skill set and build a home-based career, this will be a great opportunity for you!Persona is a talent agency that recruits, trains, and staffs talented virtual assistants such as yourself to work with our clients and fulfill their various work-related needs.
remote
remote
Customer Onboarding Specialist
Airbase IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About UsAirbase is the first all-in-one spend management platform that provides companies unparalleled control and visibility into every dollar spent. Finance teams deserve a solution that eliminates the tedious work involved in managing spend and allows them to focus on being strategic partners to the rest of the business. We do that by replacing the multiple systems typically used to manage spend with a single platform that handles every workflow including expense approvals and payments (physical cards, virtual cards, ACH, check), while also automating away the bulk of spend-related accounting. Learn more about why innovative companies like Gusto, Segment, Doximity, Getaround, Netlify, and more trust Airbase at www.airbase.comAbout The JobWe're looking for a fast learner with experience in technical implementation at a SaaS company and providing an industry best onboarding experience. This job is for you if you love interacting with customers and helping them set up their Airbase accounts, providing best practices and celebrating milestones along the way. You are very comfortable navigating screenshares and working with people of various levels of technical expertise.ResponsibilitiesOnboard and provide technical implementation for customers assigned to your portfolio.Understand the customer's business needs and challenges and how to set up their Airbase account to accomplish their goals.Ensure customers are onboarded successfully and are on track to having a positive experience with the Airbase spend management platform.Capture the customer's product feedback and provide that feedback to our internal team.Troubleshoot and ensure resolution of any issues experienced by the customer.Work with Sales, Customer Success Managers, Support, Product, and Engineering teams to ensure quick turnaround and provide quality service to Airbase customers.Build content to educate customers and train them on using Airbase through a variety of media. RequirementsExcellent communication and active listening skillsEmpathyExcellent problem solving, critical thinking, and analytical skills.1-2 years experience onboarding SaaS customers, specifically with integrations and technical implementation.Accounting knowledge or experience preferred, specifically surround General Ledger process We offer competitive cash compensation and equity. We're a remote team and are happy to work with candidates from anywhere in the world.
Airbase
(IT / Development)
About UsAirbase is the first all-in-one spend management platform that provides companies unparalleled control and visibility into every dollar spent. Finance teams deserve a solution that eliminates the tedious work involved in managing spend and allows them to focus on being strategic partners to the rest of the business. We do that by replacing the multiple systems typically used to manage spend with a single platform that handles every workflow including expense approvals and payments (physical cards, virtual cards, ACH, check), while also automating away the bulk of spend-related accounting. Learn more about why innovative companies like Gusto, Segment, Doximity, Getaround, Netlify, and more trust Airbase at www.airbase.comAbout The JobWe're looking for a fast learner with experience in technical implementation at a SaaS company and providing an industry best onboarding experience. This job is for you if you love interacting with customers and helping them set up their Airbase accounts, providing best practices and celebrating milestones along the way. You are very comfortable navigating screenshares and working with people of various levels of technical expertise.ResponsibilitiesOnboard and provide technical implementation for customers assigned to your portfolio.Understand the customer's business needs and challenges and how to set up their Airbase account to accomplish their goals.Ensure customers are onboarded successfully and are on track to having a positive experience with the Airbase spend management platform.Capture the customer's product feedback and provide that feedback to our internal team.Troubleshoot and ensure resolution of any issues experienced by the customer.Work with Sales, Customer Success Managers, Support, Product, and Engineering teams to ensure quick turnaround and provide quality service to Airbase customers.Build content to educate customers and train them on using Airbase through a variety of media. RequirementsExcellent communication and active listening skillsEmpathyExcellent problem solving, critical thinking, and analytical skills.1-2 years experience onboarding SaaS customers, specifically with integrations and technical implementation.Accounting knowledge or experience preferred, specifically surround General Ledger process We offer competitive cash compensation and equity. We're a remote team and are happy to work with candidates from anywhere in the world.
Customer Service Team Leader - SCM
A.P. Moller - Maersk IT / Development
Yangon Negotiable
• To ensure smooth operation in assigned team to meet the operation targets• To assist and report to CSO Managers on all staff matters with an aim to create good team spirit, good working environment, fair workload arrangement and treatment to all team members.Key responsibilities• Be responsible for the daily Operation of SCM team - Keyaccounts to deliver KPIs, GOI (Global operation Index) and be the first escalation point to solve or coach the team member to solve the daily operation problems.• Be responsible for implementing new projects of handled accounts,implementing joint project with other functional teams• Daily follow up, build up controlling tools and template, set up regular meetings with external parties (Carriers, Factories, Clients’local offices) to review performance and improve relationship• Be responsible for month performance report and performance review with clients• Be the Key contact point or take lead on behalf of clients to attendthe meeting or forum to solve all issues related Exports and Imports cargoes including but not limited to cargo movement and invoicing,payment and system updates.• Carry out ad-hoc tasks assigned by Management.We are looking for• Working experience (at least 2-3 years in Imports-Exports Logistics)• Comprehensive knowledge and experience in Customs Related Process and Regulation is preferable.• Good communication and presentation skills (fluent in English,speaking and writing)• Result-oriented with initiative and strong drive.• Good leadership and interpersonal skills.• Good time management and be fast in response to ad-hoc requests.• Be able to work independently and willing to co-ordinate with other team colleagues.• Good computer skills (Word, Excel, Outlook, power point).
A.P. Moller - Maersk
(IT / Development)
• To ensure smooth operation in assigned team to meet the operation targets• To assist and report to CSO Managers on all staff matters with an aim to create good team spirit, good working environment, fair workload arrangement and treatment to all team members.Key responsibilities• Be responsible for the daily Operation of SCM team - Keyaccounts to deliver KPIs, GOI (Global operation Index) and be the first escalation point to solve or coach the team member to solve the daily operation problems.• Be responsible for implementing new projects of handled accounts,implementing joint project with other functional teams• Daily follow up, build up controlling tools and template, set up regular meetings with external parties (Carriers, Factories, Clients’local offices) to review performance and improve relationship• Be responsible for month performance report and performance review with clients• Be the Key contact point or take lead on behalf of clients to attendthe meeting or forum to solve all issues related Exports and Imports cargoes including but not limited to cargo movement and invoicing,payment and system updates.• Carry out ad-hoc tasks assigned by Management.We are looking for• Working experience (at least 2-3 years in Imports-Exports Logistics)• Comprehensive knowledge and experience in Customs Related Process and Regulation is preferable.• Good communication and presentation skills (fluent in English,speaking and writing)• Result-oriented with initiative and strong drive.• Good leadership and interpersonal skills.• Good time management and be fast in response to ad-hoc requests.• Be able to work independently and willing to co-ordinate with other team colleagues.• Good computer skills (Word, Excel, Outlook, power point).
remote
remote
Customer Service Team Leader
Elementor (Publishing)
Remote (Asia Time Zone Permitted) Negotiable
Elementor is a growing start-up that provides amazing tools for building websites in WordPress. Elementor maintains an extensive global customer community.You will report directly to the Customer Service Group Manager and will be in charge of any aspects of the region CS team.This is a 100% remote position, which allows you to work from home.Work EnvironmentElementor is the leading website building platform for WordPress professionals.Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.A new website is created every 10 seconds using Elementor!Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 10M websites powered by Elementor. More than 7% of all websites around the world are built using Elementor!ResponsibilitiesManage a team of Customer Service Associates in the region.Initiate and own projects that will help improve the overall customer experience and journey with Elementor.Collaborate with different stakeholders: Technical Support, Subject-Matter-Experts, Product, and Billing teams to provide a wholesome customer journey.Work closely with agents on their professional development and KPIs, setting goals and measuring success.Handle high-level escalations and complicated scenarios.Champion continuous improvement initiatives.Requirements2+ years of experience in a Team Leader role, with at least 1 year of experience in a Customer Service/Support roleExceptional courtesy and an overall “people person”Excellent organizational skillsA team playerBasic knowledge and understanding of WordPress - an advantageExperience in sales - an advantageExperience with Elementor - an advantage
Elementor
(Publishing)
Elementor is a growing start-up that provides amazing tools for building websites in WordPress. Elementor maintains an extensive global customer community.You will report directly to the Customer Service Group Manager and will be in charge of any aspects of the region CS team.This is a 100% remote position, which allows you to work from home.Work EnvironmentElementor is the leading website building platform for WordPress professionals.Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.A new website is created every 10 seconds using Elementor!Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 10M websites powered by Elementor. More than 7% of all websites around the world are built using Elementor!ResponsibilitiesManage a team of Customer Service Associates in the region.Initiate and own projects that will help improve the overall customer experience and journey with Elementor.Collaborate with different stakeholders: Technical Support, Subject-Matter-Experts, Product, and Billing teams to provide a wholesome customer journey.Work closely with agents on their professional development and KPIs, setting goals and measuring success.Handle high-level escalations and complicated scenarios.Champion continuous improvement initiatives.Requirements2+ years of experience in a Team Leader role, with at least 1 year of experience in a Customer Service/Support roleExceptional courtesy and an overall “people person”Excellent organizational skillsA team playerBasic knowledge and understanding of WordPress - an advantageExperience in sales - an advantageExperience with Elementor - an advantage
remote
remote
Customer Service Representative (LEVEL 2 - NON VOICE)
1840 & Company IT / Development
Remote (Asia Time Zone Permitted) Negotiable
This is a remote position. 1840 & Company is a global managed marketplace for professional resources and outsourced services. We have a client with an immediate need for an enthusiastic Customer Service Representative - Level 2 (Non-Voice). The client is a global start up accelerator! This individual plays a key role in our external client's core business and can have the opportunity to work with multiple startups. This individual plays a key role in our external client's core business. You will have the opportunity to work in a fast-paced, creative and high-performance environment. You will be responsible for achieving the program goals and objectives.QUALIFICATIONS:Candidate must have at least 5 years BPO experience or 2 years experience as an Level 2 agent/ SME/ QA/ TL (with Tech Support Experience)Candidate must have excellent written and oral English communication skillsCandidate must secure an updated NBI clearance before hire.Computer Processor – Intel Core i5 processor or better; Memory 8 GB Ram or better operating System –Windows 8.1 64 bit or better (Windows 10 Preferred – MUST BE FULLY ACTIVATED & PATCHED). Bandwidth Requirements Minimum: Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps. A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of a person for this job. Duties, responsibilities, and activities may change at any time with or without notice. NOTE: Candidate must be open to a full-time freelance role.Powered by JazzHRUfALUkNYIp
1840 & Company
(IT / Development)
This is a remote position. 1840 & Company is a global managed marketplace for professional resources and outsourced services. We have a client with an immediate need for an enthusiastic Customer Service Representative - Level 2 (Non-Voice). The client is a global start up accelerator! This individual plays a key role in our external client's core business and can have the opportunity to work with multiple startups. This individual plays a key role in our external client's core business. You will have the opportunity to work in a fast-paced, creative and high-performance environment. You will be responsible for achieving the program goals and objectives.QUALIFICATIONS:Candidate must have at least 5 years BPO experience or 2 years experience as an Level 2 agent/ SME/ QA/ TL (with Tech Support Experience)Candidate must have excellent written and oral English communication skillsCandidate must secure an updated NBI clearance before hire.Computer Processor – Intel Core i5 processor or better; Memory 8 GB Ram or better operating System –Windows 8.1 64 bit or better (Windows 10 Preferred – MUST BE FULLY ACTIVATED & PATCHED). Bandwidth Requirements Minimum: Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps. A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of a person for this job. Duties, responsibilities, and activities may change at any time with or without notice. NOTE: Candidate must be open to a full-time freelance role.Powered by JazzHRUfALUkNYIp
remote
remote
French speaking Customer Service Helpdesk - Remote
Alphanumeric Systems IT / Development
Remote (Asia Time Zone Permitted) Negotiable
French Speaking Customer Help Desk (Work from Home) Candidates must be based in the Philippines. Alphanumeric is hiring a FRENCH CUSTOMER SERVICE HELPDESK to work from home providing level one technical support in English to clinical clienteles via inbound calls, emails and tickets. Our positions don't involve any selling or providing medical advice. We offer full and comprehensive training.Our Offer Work from the comfort of your home Employer-paid E-Learning coursesEmployee recognition awardsReferral bonus programTeam building activities/eventsContinuous coaching, training and development.Position SummaryProvide Service Desk support to external customers and usersReceive, document and track all incoming customer/user calls for immediate remedy and closureUtilize computer and database information to update incident statusServe as the single point of contact (SPOC) for incidents, including owning the call through closureEssential Functions And ResponsibilitiesProvide service desk support to contracted clientsUse defined procedures for responding to customer callsCollect information from caller and document data elements in designated toolMaintain records of all calls from customers using designated Service Management toolProvide detailed documentation of all steps involved in resolving customer issuesEscalate issues to the appropriate department and personnelInvestigate, examine, troubleshoot and solve hardware and software issues quicklyMaintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers
Alphanumeric Systems
(IT / Development)
French Speaking Customer Help Desk (Work from Home) Candidates must be based in the Philippines. Alphanumeric is hiring a FRENCH CUSTOMER SERVICE HELPDESK to work from home providing level one technical support in English to clinical clienteles via inbound calls, emails and tickets. Our positions don't involve any selling or providing medical advice. We offer full and comprehensive training.Our Offer Work from the comfort of your home Employer-paid E-Learning coursesEmployee recognition awardsReferral bonus programTeam building activities/eventsContinuous coaching, training and development.Position SummaryProvide Service Desk support to external customers and usersReceive, document and track all incoming customer/user calls for immediate remedy and closureUtilize computer and database information to update incident statusServe as the single point of contact (SPOC) for incidents, including owning the call through closureEssential Functions And ResponsibilitiesProvide service desk support to contracted clientsUse defined procedures for responding to customer callsCollect information from caller and document data elements in designated toolMaintain records of all calls from customers using designated Service Management toolProvide detailed documentation of all steps involved in resolving customer issuesEscalate issues to the appropriate department and personnelInvestigate, examine, troubleshoot and solve hardware and software issues quicklyMaintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers
remote
remote
Customer Service Training Manager
Magic, Inc IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About MagicMagic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you’ll only interact with the best, and most reliable remote workers, every time.BackgroundOur company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.Why this role existsThe Customer Service Training Manager is responsible for onboarding, training, and ongoing support for our client and assistant email support teams. This is a cross-departmental role that will involve understanding the core deliverables of our service, building training material, implementing the training program, and adapting the material to the needs of the service and our teams.This role will partner with the head of operations, the perspective team leaders, and our HR team to develop an effective training program for both teams that better prepare our team members to deliver high-quality customer service.What are your responsibilities:Manage all training programs for our 2 customer service teams. Adapting the training services to focus on current biggest areas of operational improvementImplement and oversee the success of the training programs from start to finishConstantly developing and holding continual development training programs for the growing teamsTrack the success rate of the training programs. Understanding the biggest points of failure, and key success driversSupport the development of processes, systems, and tools for the success of the team members post-training. Give critical feedback and even help build when applicableProvide expertise in successful CS team structure, organization, and communication that helps improve the entire output of the teamRequirementsExperience required - 3-5 years of experience as a customer support trainer, with 1 year of experience in customer service management.Experience in implementing, building, and maintaining effective training programsYour superpowers are...Strong communication on all levels (written and oral).Exceptional problem-solving skills. Ability to take a complex problem and break it down into actionable stepsDesire to work at a high-growth start-up and the ability to impact 100s of colleagues experiences while working with Magic.You should apply if...You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.You are hyper-organized.You are Proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.You are an over-communicator.You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, Notion, and a variety of modern reporting tools), and the ability to communicate (and often over-communicate) well in writing.You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you’re perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learningBenefitsPermanent work from home forever! Zero commuting and goodbye traffic and spend more time with your family.Custom environment - Set up your noise level just the way you want it. And if you’re mindful of your workspace ergonomics, you can create a stronger rhythm for your workflows too - Exercising your creativity and critical thinking by working independently is important when you’re working from home.Worry no more! We got you and your health covered on your HMO; and hassle free payment for your monthly government mandated remittances (Philhealth, Pag-ibig, SSS).Paid Time-Off - Gives you a chance to step back, recharge and have a significant chunk of time to engage in something that is meaningful to you.Have a unique and positive contribution and work equally as we value cultural diversity.
Magic, Inc
(IT / Development)
About MagicMagic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you’ll only interact with the best, and most reliable remote workers, every time.BackgroundOur company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.Why this role existsThe Customer Service Training Manager is responsible for onboarding, training, and ongoing support for our client and assistant email support teams. This is a cross-departmental role that will involve understanding the core deliverables of our service, building training material, implementing the training program, and adapting the material to the needs of the service and our teams.This role will partner with the head of operations, the perspective team leaders, and our HR team to develop an effective training program for both teams that better prepare our team members to deliver high-quality customer service.What are your responsibilities:Manage all training programs for our 2 customer service teams. Adapting the training services to focus on current biggest areas of operational improvementImplement and oversee the success of the training programs from start to finishConstantly developing and holding continual development training programs for the growing teamsTrack the success rate of the training programs. Understanding the biggest points of failure, and key success driversSupport the development of processes, systems, and tools for the success of the team members post-training. Give critical feedback and even help build when applicableProvide expertise in successful CS team structure, organization, and communication that helps improve the entire output of the teamRequirementsExperience required - 3-5 years of experience as a customer support trainer, with 1 year of experience in customer service management.Experience in implementing, building, and maintaining effective training programsYour superpowers are...Strong communication on all levels (written and oral).Exceptional problem-solving skills. Ability to take a complex problem and break it down into actionable stepsDesire to work at a high-growth start-up and the ability to impact 100s of colleagues experiences while working with Magic.You should apply if...You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.You are hyper-organized.You are Proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.You are an over-communicator.You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, Notion, and a variety of modern reporting tools), and the ability to communicate (and often over-communicate) well in writing.You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you’re perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learningBenefitsPermanent work from home forever! Zero commuting and goodbye traffic and spend more time with your family.Custom environment - Set up your noise level just the way you want it. And if you’re mindful of your workspace ergonomics, you can create a stronger rhythm for your workflows too - Exercising your creativity and critical thinking by working independently is important when you’re working from home.Worry no more! We got you and your health covered on your HMO; and hassle free payment for your monthly government mandated remittances (Philhealth, Pag-ibig, SSS).Paid Time-Off - Gives you a chance to step back, recharge and have a significant chunk of time to engage in something that is meaningful to you.Have a unique and positive contribution and work equally as we value cultural diversity.
remote
remote
Customer Engagement Manager
Ontra IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Where we workOur team enjoys hybrid/remote flexibility and we offer employees a generous WFH budget to help create a productive and ergonomic WFH environment. If you are located in a city where we have an office, you are welcome to work from the office on a voluntary basis.About the opportunityOntra is seeking a Customer Engagement Manager (CEM) to join our rapidly growing company. The CEM will be a key player on the Account Management team and will support Managing Directors with customer-facing responsibilities. This person will manage the onboarding process for customers, respond to day-to-day customer and lawyer needs, assist with initiatives to grow customer relationships, and work cross-functionally with other departments within Ontra. Over time, CEMs will also manage and grow their own accounts.The CEM will report directly to our APAC-based Managing Director, Account Management, and the preferred location for this role is Singapore.*What you’ll doAccount Onboarding: lead new project-based and enterprise customers from the initial onboarding call to full engagementProcess Design: design and implement custom processes for new engagements in response to specific customer needsAccount Management & Development: work with account managers on customer outreach strategies to ensure customer satisfaction and drive new revenue opportunitiesLawyer Support: work with the lawyer engagement team to support the Ontra lawyer community, ensuring that the attorneys remain happy and engagedCross Collaboration: partner with Ontra’s engineering, product, sales, marketing, and finance teams to support account management goalsWhat you’ll bringExperience: 1 year as a fully qualified lawyer, or 2-3 years as a corporate paralegal; NDA experience requiredLegal interest: demonstrated interest in contract or transactional law, with the ability to speak the legal language; comfortable working with and learning new technologiesWriting: must have excellent professional writing skillsDiligence and attention to detail: effective project management and consistent delivery of timely, high-quality workProcess-oriented: enjoys designing, refining, and executing complex processesInterpersonal skills: ability to empathize with both clients and lawyers, collaborate effectively with different personalities, and build relationshipsSelf-directed: an ability to manage yourself with little oversight or directionAbout OntraOntra, the global leader in Contract Automation and Intelligence, combines AI-enabled software with a global network of highly-trained lawyers to offer a comprehensive solution for recurring legal workflows. By streamlining repetitive legal processes and transforming contracts into structured data, Ontra lowers costs, improves quality, and reduces turnaround times. Ontra is headquartered in San Francisco, with global operations across North America, Europe, and Asia. We also offer remote work and location flexibility.Our benefitsCompetitive compensation package (including salary and equity opportunity)Remote work flexibility & $1K WFH budget$2K annual professional development stipendGenerous parental leave & other benefitsUnlimited PTOTwice-weekly lunch perkAnd much more!InclusivityOntra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]*Where we currently hireUnited StatesCalifornia (Offices: San Francisco and Los Angeles)Washington D.C.ConnecticutFloridaGeorgiaIllinoisMassachusettsMinnesotaNew JerseyNevadaNew York (Office: New York City)OregonPennsylvaniaTennesseeTexasUtahVirginiaWashingtonThe United Kingdom (Office: London)Hong KongSingaporeAll persons hired will be required to verify identity and eligibility to work in the location where they are hired and must complete required employment eligibility verification upon hire.NOTE to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to a member of Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
Ontra
(IT / Development)
Where we workOur team enjoys hybrid/remote flexibility and we offer employees a generous WFH budget to help create a productive and ergonomic WFH environment. If you are located in a city where we have an office, you are welcome to work from the office on a voluntary basis.About the opportunityOntra is seeking a Customer Engagement Manager (CEM) to join our rapidly growing company. The CEM will be a key player on the Account Management team and will support Managing Directors with customer-facing responsibilities. This person will manage the onboarding process for customers, respond to day-to-day customer and lawyer needs, assist with initiatives to grow customer relationships, and work cross-functionally with other departments within Ontra. Over time, CEMs will also manage and grow their own accounts.The CEM will report directly to our APAC-based Managing Director, Account Management, and the preferred location for this role is Singapore.*What you’ll doAccount Onboarding: lead new project-based and enterprise customers from the initial onboarding call to full engagementProcess Design: design and implement custom processes for new engagements in response to specific customer needsAccount Management & Development: work with account managers on customer outreach strategies to ensure customer satisfaction and drive new revenue opportunitiesLawyer Support: work with the lawyer engagement team to support the Ontra lawyer community, ensuring that the attorneys remain happy and engagedCross Collaboration: partner with Ontra’s engineering, product, sales, marketing, and finance teams to support account management goalsWhat you’ll bringExperience: 1 year as a fully qualified lawyer, or 2-3 years as a corporate paralegal; NDA experience requiredLegal interest: demonstrated interest in contract or transactional law, with the ability to speak the legal language; comfortable working with and learning new technologiesWriting: must have excellent professional writing skillsDiligence and attention to detail: effective project management and consistent delivery of timely, high-quality workProcess-oriented: enjoys designing, refining, and executing complex processesInterpersonal skills: ability to empathize with both clients and lawyers, collaborate effectively with different personalities, and build relationshipsSelf-directed: an ability to manage yourself with little oversight or directionAbout OntraOntra, the global leader in Contract Automation and Intelligence, combines AI-enabled software with a global network of highly-trained lawyers to offer a comprehensive solution for recurring legal workflows. By streamlining repetitive legal processes and transforming contracts into structured data, Ontra lowers costs, improves quality, and reduces turnaround times. Ontra is headquartered in San Francisco, with global operations across North America, Europe, and Asia. We also offer remote work and location flexibility.Our benefitsCompetitive compensation package (including salary and equity opportunity)Remote work flexibility & $1K WFH budget$2K annual professional development stipendGenerous parental leave & other benefitsUnlimited PTOTwice-weekly lunch perkAnd much more!InclusivityOntra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]*Where we currently hireUnited StatesCalifornia (Offices: San Francisco and Los Angeles)Washington D.C.ConnecticutFloridaGeorgiaIllinoisMassachusettsMinnesotaNew JerseyNevadaNew York (Office: New York City)OregonPennsylvaniaTennesseeTexasUtahVirginiaWashingtonThe United Kingdom (Office: London)Hong KongSingaporeAll persons hired will be required to verify identity and eligibility to work in the location where they are hired and must complete required employment eligibility verification upon hire.NOTE to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to a member of Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
remote
remote
Night Shift/Weekend Customer Support
Huobi Singapore IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About Huobi Singapore Huobi Singapore, a subsidiary wholly owned by Huobi Technology Holdings Limited (“Huobi Tech”), is a leading global digital assets exchange platform based on blockchain technology. Driven by our mission to shape the future of the global financial system, Huobi Singapore seeks to bring together a global network of digital assets issuers and investors, providing secure, trustworthy, and world-class services to our clients. Huobi Singapore is currently operating with a licensing exemption granted by the Monetary Authority of Singapore under the Payment Services Act.Job Description Functioning as part of the larger Operations team, the Night Shift/Weekend Customer Support personnel will primarily be responsible for providing customer support outside of Singapore working hours. The candidate will also play an active role in resolving customer-related issues in order to maximise customer satisfaction and enhance user experience on the Huobi Singapore platform.Job Responsibilities Customer SupportRespond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies and guidelines.Work with internal teams to help resolve platform-related issues on the customer’s end, including but not limited to registration, KYC, deposit, withdrawal, and trading-related issues.Follow up with customers who are only contactable outside Singapore working hours.Platform Operations Work with IT, Security, and Risk to monitor the platform for abnormal user activity during the work shift.Coordinate with internal teams such as IT, Security, and Risk on security and operational incidences.This role will report to the Operations Manager.Job Requirements Fluent in both English and Mandarin (written and spoken).Willingness to work the night shift, i.e. 8:00 PM to 4:00 AM (GMT +8) and provide standby support on weekends.Must work within defined shift hours and participate in an on-call rotation, as required by the business.Knowledge of cryptocurrencies, global financial markets, and/or trading platforms.Strong customer service skills.LocationRemote
Huobi Singapore
(IT / Development)
About Huobi Singapore Huobi Singapore, a subsidiary wholly owned by Huobi Technology Holdings Limited (“Huobi Tech”), is a leading global digital assets exchange platform based on blockchain technology. Driven by our mission to shape the future of the global financial system, Huobi Singapore seeks to bring together a global network of digital assets issuers and investors, providing secure, trustworthy, and world-class services to our clients. Huobi Singapore is currently operating with a licensing exemption granted by the Monetary Authority of Singapore under the Payment Services Act.Job Description Functioning as part of the larger Operations team, the Night Shift/Weekend Customer Support personnel will primarily be responsible for providing customer support outside of Singapore working hours. The candidate will also play an active role in resolving customer-related issues in order to maximise customer satisfaction and enhance user experience on the Huobi Singapore platform.Job Responsibilities Customer SupportRespond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies and guidelines.Work with internal teams to help resolve platform-related issues on the customer’s end, including but not limited to registration, KYC, deposit, withdrawal, and trading-related issues.Follow up with customers who are only contactable outside Singapore working hours.Platform Operations Work with IT, Security, and Risk to monitor the platform for abnormal user activity during the work shift.Coordinate with internal teams such as IT, Security, and Risk on security and operational incidences.This role will report to the Operations Manager.Job Requirements Fluent in both English and Mandarin (written and spoken).Willingness to work the night shift, i.e. 8:00 PM to 4:00 AM (GMT +8) and provide standby support on weekends.Must work within defined shift hours and participate in an on-call rotation, as required by the business.Knowledge of cryptocurrencies, global financial markets, and/or trading platforms.Strong customer service skills.LocationRemote
remote
remote
Home-based Customer Success Managers (Day-shift)
Outsourced IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Company DescriptionOutsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.Job DescriptionWe’re looking for individuals who have a passion for helping our customers achieve their fundraising goals by creating and launching unforgettable experiences on RallyUp. Customer Success Managers (CSM) work closely with our customers to answer technical questions and make their experience on the platform effortless. CSM’s will support customers through every step in their journey, from pre-sales inquiries to their recurring platform use.If you love being a platform expert and working with customers to solve their problems, we want to hear from you. You’ll be an integral part of helping customers succeed and raise more money. We want to be known for having superb customer support and need your help!Key ResponsibilitiesAnswering customer questions via chat, email, and phone/ video conferenceHelping customers feel more confident using the platformNurturing and supporting customers through their continued use of the platformSteering the customer’s priorities and strategy to help ensure their long-term successTeaching and empowering customers to improve their usage of our platform to gain the most benefitCollaborating with our product team to provide customer feedback and insight into ways to improve the customer experienceLooking for ways to optimize and improve the customer experience to increase product satisfaction and grow company revenue opportunities.QualificationsMust be Tech-savvy2+ years of experience in a customer-facing roleExperience working on a customer experience teamStrong communication skills and ability to teach and explain concepts clearly to all levels of technical abilities.In-depth experience with configuring and administrating SaaS-based softwareA strong empathy for understanding customer needs and motivationsExperience working with self-service SaaS solutionspreferably with experience working with nonprofitsA proven history of learning a SaaS platform and teaching it to customersA passion for being a team player with a growth mindset towards helping the company excelAdditional InformationWorking hours9AM - 6PM (PH Time)By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.outsourcedPhilippines
Outsourced
(IT / Development)
Company DescriptionOutsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.Job DescriptionWe’re looking for individuals who have a passion for helping our customers achieve their fundraising goals by creating and launching unforgettable experiences on RallyUp. Customer Success Managers (CSM) work closely with our customers to answer technical questions and make their experience on the platform effortless. CSM’s will support customers through every step in their journey, from pre-sales inquiries to their recurring platform use.If you love being a platform expert and working with customers to solve their problems, we want to hear from you. You’ll be an integral part of helping customers succeed and raise more money. We want to be known for having superb customer support and need your help!Key ResponsibilitiesAnswering customer questions via chat, email, and phone/ video conferenceHelping customers feel more confident using the platformNurturing and supporting customers through their continued use of the platformSteering the customer’s priorities and strategy to help ensure their long-term successTeaching and empowering customers to improve their usage of our platform to gain the most benefitCollaborating with our product team to provide customer feedback and insight into ways to improve the customer experienceLooking for ways to optimize and improve the customer experience to increase product satisfaction and grow company revenue opportunities.QualificationsMust be Tech-savvy2+ years of experience in a customer-facing roleExperience working on a customer experience teamStrong communication skills and ability to teach and explain concepts clearly to all levels of technical abilities.In-depth experience with configuring and administrating SaaS-based softwareA strong empathy for understanding customer needs and motivationsExperience working with self-service SaaS solutionspreferably with experience working with nonprofitsA proven history of learning a SaaS platform and teaching it to customersA passion for being a team player with a growth mindset towards helping the company excelAdditional InformationWorking hours9AM - 6PM (PH Time)By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.outsourcedPhilippines
remote
remote
(Home-based, full-time) Customer Service and Operations Officer
Outsourced IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Company DescriptionOutsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.Job DescriptionThe job requires skills across the entire sales cycle and as such the following items are critical:Assist in the setup of AgileCRM and its ongoing management and improvement including marketing automationGenerate email and other campaigns targeting schools and school districts in the US initially (this region and market segment may change over time)Follow up leads (via calls, email) and qualify for our Sales teamAssist clients in account creation, onboarding and ongoing managementWrite help articles for the Lifetick Knowledge BaseReport to management weekly on performance against KPIsQualificationsRequiredExceptional spoken and written EnglishExceptional phone mannerCustomer ServiceGoogle Meet, Drive, Docs and Sheets proficiencyGrowth mindset - ability to learn, grow, develop, be curious and extend one’s selfAbility to work autonomously and maintain self driveNice To HaveMarketing Automation (Email campaign creation, management and refinement)Ability to source quality leadsAbility to write product knowledge and help articlesExperience with CRM Systems and in particular AgileCRM: Marketing and Sales modulesAdditional InformationoutsourcedPhilippines
Outsourced
(IT / Development)
Company DescriptionOutsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.Job DescriptionThe job requires skills across the entire sales cycle and as such the following items are critical:Assist in the setup of AgileCRM and its ongoing management and improvement including marketing automationGenerate email and other campaigns targeting schools and school districts in the US initially (this region and market segment may change over time)Follow up leads (via calls, email) and qualify for our Sales teamAssist clients in account creation, onboarding and ongoing managementWrite help articles for the Lifetick Knowledge BaseReport to management weekly on performance against KPIsQualificationsRequiredExceptional spoken and written EnglishExceptional phone mannerCustomer ServiceGoogle Meet, Drive, Docs and Sheets proficiencyGrowth mindset - ability to learn, grow, develop, be curious and extend one’s selfAbility to work autonomously and maintain self driveNice To HaveMarketing Automation (Email campaign creation, management and refinement)Ability to source quality leadsAbility to write product knowledge and help articlesExperience with CRM Systems and in particular AgileCRM: Marketing and Sales modulesAdditional InformationoutsourcedPhilippines
remote
remote
Customer Success Executive
Radarr IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Corporate Profile:The Radarr platform uses AI to convert billions of online conversations into actionable insights for brands, in real time. Formerly known as Circus Social, Radarr is a social media intelligence and insights company that has developed a next-generation intelligence platform that caters to the growing demand for better digital & social data analytics for marketers. Our focus is helping clients track and achieve digital ROI, optimize campaigns and understand consumers through better digital data analytics, monitoring, and insights generation through our services. Top brands like Coca Cola, P&G, Toyota are customers and agencies like Ogilvy, H&K, Zeno and TBWA are partners.The Client Success executive will be directly responsible for maintaining long term relationships with Radarr’s clients through consulting, product adoption, and utilisation with the aim of maximising contract renewals and upselling opportunities. Success in this position requires exceptional consultative, client service skills, and drive for staying abreast with clients’ evolving needs.Requirements:Over 2 years of experience in either digital strategy, ad agency, marketing, or social media listening.At least 2 years in a SaaS environment managing multiple clients.Able to communicate effectively and cross-collaborate with your peers and leaders across the organisation. Proven track record in reaching and exceeding targets/quotas.Able to work in a fast-paced environment and demonstrate the ability to prioritise and multitask.Creative thinking and problem solvingExcellent listening and presentation skillsConfident with a can-do attitude.Fluent in written and spoken English. Fluency in any one ASEAN language will be a bonus but not a prerequisite.Responsibilities include, but are not limited to:Ensure timely client onboarding through collaboration with Sales and Support teams.Understanding your customers’ use cases and their team members’ KPIs, and guide them in achieving their goals. Provide agile product training while serving as a product expert.Consult clients on digital strategy improving their social media ROI.Identify potential existing and new customer opportunities and structure proposals.Grow customer engagement skills accordingly to overcome objections and identify solutions to issues and concerns.Understand client usage and account health to reduce any renewal risk or customer churn. Conduct proactive client platform checks to ensure data quality.Respond to queries in a timely fashion. Plan and lead customer meetings, including Quarterly Business Reviews.Be fully responsible for your very own portfolio of customers and running calls independently.Conduct Customer Satisfaction Surveys to identify areas of improvement and brand advocates.Collect inspiring client testimonials What's on Offer?Competitive incentivesFlexible and remote working arrangementsOpportunities for career growth & developmentPositive and fun work cultureMonthly dating allowanceMedical and wellness allowanceAnd much more
Radarr
(IT / Development)
Corporate Profile:The Radarr platform uses AI to convert billions of online conversations into actionable insights for brands, in real time. Formerly known as Circus Social, Radarr is a social media intelligence and insights company that has developed a next-generation intelligence platform that caters to the growing demand for better digital & social data analytics for marketers. Our focus is helping clients track and achieve digital ROI, optimize campaigns and understand consumers through better digital data analytics, monitoring, and insights generation through our services. Top brands like Coca Cola, P&G, Toyota are customers and agencies like Ogilvy, H&K, Zeno and TBWA are partners.The Client Success executive will be directly responsible for maintaining long term relationships with Radarr’s clients through consulting, product adoption, and utilisation with the aim of maximising contract renewals and upselling opportunities. Success in this position requires exceptional consultative, client service skills, and drive for staying abreast with clients’ evolving needs.Requirements:Over 2 years of experience in either digital strategy, ad agency, marketing, or social media listening.At least 2 years in a SaaS environment managing multiple clients.Able to communicate effectively and cross-collaborate with your peers and leaders across the organisation. Proven track record in reaching and exceeding targets/quotas.Able to work in a fast-paced environment and demonstrate the ability to prioritise and multitask.Creative thinking and problem solvingExcellent listening and presentation skillsConfident with a can-do attitude.Fluent in written and spoken English. Fluency in any one ASEAN language will be a bonus but not a prerequisite.Responsibilities include, but are not limited to:Ensure timely client onboarding through collaboration with Sales and Support teams.Understanding your customers’ use cases and their team members’ KPIs, and guide them in achieving their goals. Provide agile product training while serving as a product expert.Consult clients on digital strategy improving their social media ROI.Identify potential existing and new customer opportunities and structure proposals.Grow customer engagement skills accordingly to overcome objections and identify solutions to issues and concerns.Understand client usage and account health to reduce any renewal risk or customer churn. Conduct proactive client platform checks to ensure data quality.Respond to queries in a timely fashion. Plan and lead customer meetings, including Quarterly Business Reviews.Be fully responsible for your very own portfolio of customers and running calls independently.Conduct Customer Satisfaction Surveys to identify areas of improvement and brand advocates.Collect inspiring client testimonials What's on Offer?Competitive incentivesFlexible and remote working arrangementsOpportunities for career growth & developmentPositive and fun work cultureMonthly dating allowanceMedical and wellness allowanceAnd much more
remote
remote
Customer Success Manager
OutSystems IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Job DescriptionA global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a/a Customer Success Manager to be based in Bangkok, Thailand. They will ensure the most strategic customers are realizing the full value of OutSystems products and solutions across their entire global enterprises.Are you a Customer Success guru that finds your current employer is moving too slow for your taste?Job Responsibilities And ExpectationsProvide business, technical, and product knowledge and develop/execute effective success plans to drive customer outcomes.Educate customers on how existing and new product features/functionality will contribute to the growth of their business.Work closely with CS Leadership to define and execute best practices for key account management.Lead others at OutSystems as they support the customers in their journey with OutSystems.Work closely with your respective Account Executives and Customer Success Engineers to identify and nurture your customer renewal and growth opportunities to closure.Be the Voice of the Customer - identifying and quantifying the key factors for Customer success and then communicating them effectively to drive the solutions provided by OutSystems and develop a plan to meet said criteria based on regularly cadenced communications with your Customer (QBRs, Executive Meetings, etc.)Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management teamBe able to travel on a regular basis to meet with your Key Customers in personDevelop a plan to increase the penetration at your Key Customers that provides for increased OutSystems executive visibility.Be innovative and make an impact: on your customers, on your team, and on the company.Desired Skills And ExperienceExperience in a customer facing role.Experience in Project Management" or "Program Management"Experience with large Enterprise Customers in a SaaS revenue modelTrack record of consistently driving successful customer projects and programs.Experience working with a technical Customer base and corporate IT projects and processes.Proven ability to lead people internally and externally to drive outcomes.A highly quantitative approach to understanding, measuring, and forecasting Customer behaviour and revenue.The ability to work across geographies and cultures.Bachelor’s Degree (or equivalent) or higherIntellectual curiositySense of humourThe Longer StoryOne of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.Working at OutSystemsWe do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.We grow, change, and innovate, and give our teams the space to be proactive and creative.We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.Global colleagues who are as smart, hardworking, and driven as you.Our DNA is disrupting the status quo. It is why our company exists.We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way.
OutSystems
(IT / Development)
Job DescriptionA global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a/a Customer Success Manager to be based in Bangkok, Thailand. They will ensure the most strategic customers are realizing the full value of OutSystems products and solutions across their entire global enterprises.Are you a Customer Success guru that finds your current employer is moving too slow for your taste?Job Responsibilities And ExpectationsProvide business, technical, and product knowledge and develop/execute effective success plans to drive customer outcomes.Educate customers on how existing and new product features/functionality will contribute to the growth of their business.Work closely with CS Leadership to define and execute best practices for key account management.Lead others at OutSystems as they support the customers in their journey with OutSystems.Work closely with your respective Account Executives and Customer Success Engineers to identify and nurture your customer renewal and growth opportunities to closure.Be the Voice of the Customer - identifying and quantifying the key factors for Customer success and then communicating them effectively to drive the solutions provided by OutSystems and develop a plan to meet said criteria based on regularly cadenced communications with your Customer (QBRs, Executive Meetings, etc.)Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management teamBe able to travel on a regular basis to meet with your Key Customers in personDevelop a plan to increase the penetration at your Key Customers that provides for increased OutSystems executive visibility.Be innovative and make an impact: on your customers, on your team, and on the company.Desired Skills And ExperienceExperience in a customer facing role.Experience in Project Management" or "Program Management"Experience with large Enterprise Customers in a SaaS revenue modelTrack record of consistently driving successful customer projects and programs.Experience working with a technical Customer base and corporate IT projects and processes.Proven ability to lead people internally and externally to drive outcomes.A highly quantitative approach to understanding, measuring, and forecasting Customer behaviour and revenue.The ability to work across geographies and cultures.Bachelor’s Degree (or equivalent) or higherIntellectual curiositySense of humourThe Longer StoryOne of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.Working at OutSystemsWe do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.We grow, change, and innovate, and give our teams the space to be proactive and creative.We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.Global colleagues who are as smart, hardworking, and driven as you.Our DNA is disrupting the status quo. It is why our company exists.We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way.
remote
remote
Customer Success Advocate | Remote
Nook IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Maria's Story is HeartbreakingMaria is a Filipina living in Italy. Recently, she was trying to buy a house back in Manila but was having a very hard time dealing with banks to get her housing loan.Some banks said she didn't qualify for the loan. Other banks just simply didn't get back to her. Maria thought her dream of buying a home was slipping away and her situation was very stressful.Then Maria discovered Nook on Instagram. She learned that Nook is the Philippines first mortgage broker and that meant that Nook helps borrowers get a home loan with a major bank much faster and easier.She also learned that Nook's service is absoluely free of charge because it's the bank that pays Nook for the new loan customer. So Maria thought - it's not going to cost me anything, so I'll give Nook a try.Maria reached out to Nook and started working with Mabelle - one of Nook's Home Loan Consultants. Mabelle reviewed Maria's current situation and discovered she had been applying to the wrong banks for her circumstances and started working with another bank to get her home loan approved.Within a short time....Maria was approved.When Mabelle called Maria to give her the good news it was only 4:00am in Italy. After telling her she was approved, Maria started to cry. She said "I am the first person in my family to buy a house. Thank you so much!".And this is what we do at Nook.The RoleAs a Home Loan Consultant (aka Customer Success Advocate) your role will be to continue creating great experiences like the one Maria had with Mabelle.You will take new clients through a process to get them their home loan.You don't need home loan experience - we can teach technical skills but we can't teach the soft skills needed.What We Don't WantPeople who have moved jobs too often.People who don't take the time to complete this Kalibrr application process properly.People who don’t answer the phone or respond to our emails within a few hours (maximum) during this recruitment process.People that don't live our Core Values (and people that have not read our Core Values on our Careers page noted in our company profile here on Kalibrr).Minimum QualificationsExcellent communication and presentation skills;Excellent time management skills;Eagerness to learn and grow.What We WantWe're looking for people who have their own voice.People who can listen to our clients to know exactly what they want and need.People who can execute a task from start to finish and never let tasks slip through the cracks.People who are tech-savvy and bring a sense of personality to a team.And people who can celebrate with us when a goal is reached.We want people who are persuasive, persistent, and passionate--no matter the age, gender, or race!If you're all this and more, we'd love to have you join the Nook Tribe.
Nook
(IT / Development)
Maria's Story is HeartbreakingMaria is a Filipina living in Italy. Recently, she was trying to buy a house back in Manila but was having a very hard time dealing with banks to get her housing loan.Some banks said she didn't qualify for the loan. Other banks just simply didn't get back to her. Maria thought her dream of buying a home was slipping away and her situation was very stressful.Then Maria discovered Nook on Instagram. She learned that Nook is the Philippines first mortgage broker and that meant that Nook helps borrowers get a home loan with a major bank much faster and easier.She also learned that Nook's service is absoluely free of charge because it's the bank that pays Nook for the new loan customer. So Maria thought - it's not going to cost me anything, so I'll give Nook a try.Maria reached out to Nook and started working with Mabelle - one of Nook's Home Loan Consultants. Mabelle reviewed Maria's current situation and discovered she had been applying to the wrong banks for her circumstances and started working with another bank to get her home loan approved.Within a short time....Maria was approved.When Mabelle called Maria to give her the good news it was only 4:00am in Italy. After telling her she was approved, Maria started to cry. She said "I am the first person in my family to buy a house. Thank you so much!".And this is what we do at Nook.The RoleAs a Home Loan Consultant (aka Customer Success Advocate) your role will be to continue creating great experiences like the one Maria had with Mabelle.You will take new clients through a process to get them their home loan.You don't need home loan experience - we can teach technical skills but we can't teach the soft skills needed.What We Don't WantPeople who have moved jobs too often.People who don't take the time to complete this Kalibrr application process properly.People who don’t answer the phone or respond to our emails within a few hours (maximum) during this recruitment process.People that don't live our Core Values (and people that have not read our Core Values on our Careers page noted in our company profile here on Kalibrr).Minimum QualificationsExcellent communication and presentation skills;Excellent time management skills;Eagerness to learn and grow.What We WantWe're looking for people who have their own voice.People who can listen to our clients to know exactly what they want and need.People who can execute a task from start to finish and never let tasks slip through the cracks.People who are tech-savvy and bring a sense of personality to a team.And people who can celebrate with us when a goal is reached.We want people who are persuasive, persistent, and passionate--no matter the age, gender, or race!If you're all this and more, we'd love to have you join the Nook Tribe.
remote
remote
Customer Service Specialist - Remote
Buy Box Experts IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Our mission at BBE is to be premier Amazon strategists by successfully evolving and adapting to the ever-changing environment that is Amazon and e-commerce. Our strategic growth mindset and holistic approach encourage forward-thinking and provide the greatest potential for success for our Brand Partners.The ideal candidate is a proactive learner and strong communicator with extensive knowledge about selling on Amazon. Our team members are expected to adopt all of BBE’s internal processes, master the art of Amazon selling, and have a proactive attitude.Looking for exciting work? How about working from home? Do you crave career growth? Do you want all of these things plus a larger paycheck? This position might be for you. Apply today!Buy Box Experts is a leading digital marketing and management company, helping brands control and grow their Amazon businesses. We redefine eCommerce, boosting our clients’ revenue by leaps and bounds.We are looking for a Remote Amazon Customer Service Specialist to help our clients deliver exceptional customer service experiences and help them maintain their overall seller account health. Come join our fast-growing team at Buy Box Experts and be a part of our successes. Qualifications Excellent written and verbal English communication skills, with an ability to communicate at all levelsAbility to shift priorities quickly, show initiative and work autonomouslyIndependent and able to navigate through internal processes with meticulous attention to detailAmazon or any eCommerce related backgroundWilling to work on graveyard shift/night shiftIntermediate knowledge of G Suite and Google Applications (Calendar, Sheets, Docs, Slides, etc.)What You NeedThis is a remote position and requires candidates to have an available work-from-home setupDesktop/Laptop system requirements: 4th generation or higher, at least Intel i3 or equivalent processor; at least 4GB RAM; Windows 10 and above or MAC OSX operating systemA strong and stable internet connection (A DSL, cable, or fiber wired internet service with 10 Mbps plan or higher for primary connection)PC Headset (Noise-canceling headset is preferred)A high-definition (HD) external or integrated webcam with at least 720p resolution.Buy Box Experts considers candidates who meet the specific job qualifications, whether they are located near our Lindon, UT office or have the ability to work remotely.As a team that includes 20+ former Amazon employees, we help our brand clients develop channel management strategies that reduce price erosion issues, and align marketing efforts with the brand's overall brand vision. We provide full platform account management (1P retail, 3P marketplace and hybrid) incorporating inventory management, listing optimization, advertising campaign management (including AMS, DSP), and customer service. We also operate traffic-building campaigns external to Amazon, designed to drive high-converting traffic to Amazon. We conduct Amazon channel due diligence for private equity and investors looking to acquire brands that depend heavily on Amazon as a sales channel. The Buy Box Experts leadership team is very focused on building a company culture focused on being inclusive, encouraging open discussion of issues, and developing the team through a growth-based mindset. It is our policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
Buy Box Experts
(IT / Development)
Our mission at BBE is to be premier Amazon strategists by successfully evolving and adapting to the ever-changing environment that is Amazon and e-commerce. Our strategic growth mindset and holistic approach encourage forward-thinking and provide the greatest potential for success for our Brand Partners.The ideal candidate is a proactive learner and strong communicator with extensive knowledge about selling on Amazon. Our team members are expected to adopt all of BBE’s internal processes, master the art of Amazon selling, and have a proactive attitude.Looking for exciting work? How about working from home? Do you crave career growth? Do you want all of these things plus a larger paycheck? This position might be for you. Apply today!Buy Box Experts is a leading digital marketing and management company, helping brands control and grow their Amazon businesses. We redefine eCommerce, boosting our clients’ revenue by leaps and bounds.We are looking for a Remote Amazon Customer Service Specialist to help our clients deliver exceptional customer service experiences and help them maintain their overall seller account health. Come join our fast-growing team at Buy Box Experts and be a part of our successes. Qualifications Excellent written and verbal English communication skills, with an ability to communicate at all levelsAbility to shift priorities quickly, show initiative and work autonomouslyIndependent and able to navigate through internal processes with meticulous attention to detailAmazon or any eCommerce related backgroundWilling to work on graveyard shift/night shiftIntermediate knowledge of G Suite and Google Applications (Calendar, Sheets, Docs, Slides, etc.)What You NeedThis is a remote position and requires candidates to have an available work-from-home setupDesktop/Laptop system requirements: 4th generation or higher, at least Intel i3 or equivalent processor; at least 4GB RAM; Windows 10 and above or MAC OSX operating systemA strong and stable internet connection (A DSL, cable, or fiber wired internet service with 10 Mbps plan or higher for primary connection)PC Headset (Noise-canceling headset is preferred)A high-definition (HD) external or integrated webcam with at least 720p resolution.Buy Box Experts considers candidates who meet the specific job qualifications, whether they are located near our Lindon, UT office or have the ability to work remotely.As a team that includes 20+ former Amazon employees, we help our brand clients develop channel management strategies that reduce price erosion issues, and align marketing efforts with the brand's overall brand vision. We provide full platform account management (1P retail, 3P marketplace and hybrid) incorporating inventory management, listing optimization, advertising campaign management (including AMS, DSP), and customer service. We also operate traffic-building campaigns external to Amazon, designed to drive high-converting traffic to Amazon. We conduct Amazon channel due diligence for private equity and investors looking to acquire brands that depend heavily on Amazon as a sales channel. The Buy Box Experts leadership team is very focused on building a company culture focused on being inclusive, encouraging open discussion of issues, and developing the team through a growth-based mindset. It is our policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
remote
remote
Customer Success Executive SEA
Paymentology IT / Development
Remote (Asia Time Zone Permitted) Negotiable
As a remote Client Executive at Paymentology you will be responsible for delivering world class servicing to our clients in the South-East Asia region.Our main goal is to be a “trusted advisor” to our clients not just a “service provider” when it comes to payment solutions.You will be the go-to person for a portfolio of clients and ultimately be responsible for driving a positive experience for them. This includes building a solid relationship with them from Day One, resolving all issues either independently or with the help of internal teams, and making sure that our products are being used optimally in order to maximize success for both the client and Paymentology.We already have a team of amazing Client Executives who work across four different continents and now we need you!What you get to do:Establishing and maintaining strong client relationships through regular on-onsite visits, telephone/ Skype/ Zoom calls, and email communication.Paymentologists take pride in being agile and responsive - so we’ll look to you to ensure that client requests are acknowledged and resolved as fast as possible, either on your own or by coordinating with internal teams.You’ll be an expert on each client’s line of business, act as their strategic partner, and identify opportunities to upsell Paymentology products to ensure continuous growth in Paymentology’s transactions and revenue.If you are not already you’ll soon become an expert on payment processing. With our help you’ll be able to speak knowledgeably on Paymentology in particular, be able to talk fluently about our products and technology and how they can meet clients’ needs.In addition to supporting our clients, you’ll work closely with our global partners (Mastercard, Visa, banks, etc), suppliers and other partners, plus internal teams like Customer Support and Tech.You will work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product.As a technical system expert you will be able to troubleshoot and resolve any issues during the process of setting up new card programs.You will also be involved in training and educating the Support and Reconciliation teams on the specific needs of your clients.You’ll be front facing; navigating your way through the tough conversations, negotiations, and facilitating conflict resolution when needed while keeping in mind that top-notch service is at the heart of what we do.What it takes to succeed:5+ years of relevant client support and relationship management experience supporting premier/enterprise-level clients, preferably in fintech, tech or ITExcellent English skills (written and spoken) plus native speaker in local language(s)A tech-savvy brain with the ability to understand how our products tie into payment processingPrevious exposure to working in a quickly-changing environment and an agile mindset to navigate these changesA strong sense of urgency and the ability to jump on client requests as they come upA mentality of “the customer comes first” and a willingness to go the extra mile to prove itAn interest to work in a fast-paced fintech at the cutting edge of global payment technologyA "ready and willing" attitude when it comes to travelBonus points:Previous experience in payment solutions verticalExposure to an industry or business that runs 24/7What you can look forward to:At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.We focus on building strong, diverse teams built from different backgrounds, experiences & identities.
Paymentology
(IT / Development)
As a remote Client Executive at Paymentology you will be responsible for delivering world class servicing to our clients in the South-East Asia region.Our main goal is to be a “trusted advisor” to our clients not just a “service provider” when it comes to payment solutions.You will be the go-to person for a portfolio of clients and ultimately be responsible for driving a positive experience for them. This includes building a solid relationship with them from Day One, resolving all issues either independently or with the help of internal teams, and making sure that our products are being used optimally in order to maximize success for both the client and Paymentology.We already have a team of amazing Client Executives who work across four different continents and now we need you!What you get to do:Establishing and maintaining strong client relationships through regular on-onsite visits, telephone/ Skype/ Zoom calls, and email communication.Paymentologists take pride in being agile and responsive - so we’ll look to you to ensure that client requests are acknowledged and resolved as fast as possible, either on your own or by coordinating with internal teams.You’ll be an expert on each client’s line of business, act as their strategic partner, and identify opportunities to upsell Paymentology products to ensure continuous growth in Paymentology’s transactions and revenue.If you are not already you’ll soon become an expert on payment processing. With our help you’ll be able to speak knowledgeably on Paymentology in particular, be able to talk fluently about our products and technology and how they can meet clients’ needs.In addition to supporting our clients, you’ll work closely with our global partners (Mastercard, Visa, banks, etc), suppliers and other partners, plus internal teams like Customer Support and Tech.You will work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product.As a technical system expert you will be able to troubleshoot and resolve any issues during the process of setting up new card programs.You will also be involved in training and educating the Support and Reconciliation teams on the specific needs of your clients.You’ll be front facing; navigating your way through the tough conversations, negotiations, and facilitating conflict resolution when needed while keeping in mind that top-notch service is at the heart of what we do.What it takes to succeed:5+ years of relevant client support and relationship management experience supporting premier/enterprise-level clients, preferably in fintech, tech or ITExcellent English skills (written and spoken) plus native speaker in local language(s)A tech-savvy brain with the ability to understand how our products tie into payment processingPrevious exposure to working in a quickly-changing environment and an agile mindset to navigate these changesA strong sense of urgency and the ability to jump on client requests as they come upA mentality of “the customer comes first” and a willingness to go the extra mile to prove itAn interest to work in a fast-paced fintech at the cutting edge of global payment technologyA "ready and willing" attitude when it comes to travelBonus points:Previous experience in payment solutions verticalExposure to an industry or business that runs 24/7What you can look forward to:At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.We focus on building strong, diverse teams built from different backgrounds, experiences & identities.
remote
remote
Customer Success Specialist
Cavista (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Cavista is searching for great people to join our team. We are an open, agile environment, where transparent conversation ignites collaboration with a team of great thinkers. Everyone freely contributes, ideas override egos, and the best idea always wins. We embrace new technologies and pride ourselves on sustainable and quality code. In our world, opportunity paired with imagination is limitless and we build what others can only hope to dream. We build the best because we hire only the best! We’ve created an atmosphere allowing you to produce your best work, by catering to the creative.This is a full-time, salaried role, based in Davao City, Philippines that is available for remote work.Job DescriptionDue to the continued expansion of our business, we are seeking a full-time Client Experience Representative to join our winning team. If you are seeking an opportunity to develop and create cutting-edge solutions for our products and services, while being part of something extraordinary, then please apply!The ideal candidate will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the world.Job Responsibilities· Provide consultative support and solutions for all Cavista clients.· Answer questions via phone and support ticketing center.· Resolve problems and offer general assistance for the day-to-day operations of our various products.· Partner effectively to provide quality support, while always upholding company values.· Respond rapidly and provide prompt support to client concerns.· Escalate unresolved matters and maintain ownership through to a timely resolution.· Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services.· Communicate with clients and research to diagnose inquiries.· Manage database records and provide status reports on reported issues – all done with speed and professionalism.Qualifications:· Bachelor’s degree required· Onsite work if from Davao City· WFH capability if outside Davao City· Able to work night shift· Healthcare experience preferred· Must have five (5) years of customer service experience· Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records)· Customer orientation and ability to adapt/respond to different personalities· Desire to anticipate customer needs to be paired with the drive to provide a consultative solution· Excellent communication skills; presentation, written and verbal· Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic settingWhat you will experience…· Competitive compensation package· Professional development for career growth· Holiday and employee celebrations· Genuine respect for work-life balance· Respectful and collaborative team environmentWe offer a competitive compensation package, government-mandated benefits, HMO with dental, rice allowance, life Insurance benefits and growth opportunities for everyone who joins Cavista. Cavista is a recognized establishment by the Department of Labor and Employment and duly registered business with the City Government of Davao City. All applicants must be authorized to work in and currently reside in the Philippines.Be part of a leading software company in healthcare! Cavista is looking for Client Experience Representatives!
Cavista
(Information technology and services)
Cavista is searching for great people to join our team. We are an open, agile environment, where transparent conversation ignites collaboration with a team of great thinkers. Everyone freely contributes, ideas override egos, and the best idea always wins. We embrace new technologies and pride ourselves on sustainable and quality code. In our world, opportunity paired with imagination is limitless and we build what others can only hope to dream. We build the best because we hire only the best! We’ve created an atmosphere allowing you to produce your best work, by catering to the creative.This is a full-time, salaried role, based in Davao City, Philippines that is available for remote work.Job DescriptionDue to the continued expansion of our business, we are seeking a full-time Client Experience Representative to join our winning team. If you are seeking an opportunity to develop and create cutting-edge solutions for our products and services, while being part of something extraordinary, then please apply!The ideal candidate will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the world.Job Responsibilities· Provide consultative support and solutions for all Cavista clients.· Answer questions via phone and support ticketing center.· Resolve problems and offer general assistance for the day-to-day operations of our various products.· Partner effectively to provide quality support, while always upholding company values.· Respond rapidly and provide prompt support to client concerns.· Escalate unresolved matters and maintain ownership through to a timely resolution.· Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services.· Communicate with clients and research to diagnose inquiries.· Manage database records and provide status reports on reported issues – all done with speed and professionalism.Qualifications:· Bachelor’s degree required· Onsite work if from Davao City· WFH capability if outside Davao City· Able to work night shift· Healthcare experience preferred· Must have five (5) years of customer service experience· Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records)· Customer orientation and ability to adapt/respond to different personalities· Desire to anticipate customer needs to be paired with the drive to provide a consultative solution· Excellent communication skills; presentation, written and verbal· Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic settingWhat you will experience…· Competitive compensation package· Professional development for career growth· Holiday and employee celebrations· Genuine respect for work-life balance· Respectful and collaborative team environmentWe offer a competitive compensation package, government-mandated benefits, HMO with dental, rice allowance, life Insurance benefits and growth opportunities for everyone who joins Cavista. Cavista is a recognized establishment by the Department of Labor and Employment and duly registered business with the City Government of Davao City. All applicants must be authorized to work in and currently reside in the Philippines.Be part of a leading software company in healthcare! Cavista is looking for Client Experience Representatives!
remote
remote
Customer Success Associate - High Risk
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
BenefitsPermanently work from homePay wired directly to your bank once a month$50 monthly medical stipendPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based quarterly bonusesWork directly with the client (no floating here!)Career fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumniGrow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. We’ll always be remote first in the PH, but want to foster team culture by gathering when it’s completely safe, doing team building activities and brainstorming in person occasionally.Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!What YOU will be doing:Working with our AT RISK customers, the ones that are at risk of churning. How do we do this? Using tool based triggers, we reach out to customers proactively to engage with them better and make sure they’re using Workstream effectivelyEstablish yourself as a trusted advisor — Be the client partner on how Workstream can help achieve their business goalsBe your customers’ greatest advocate — Voice customer concerns and collect feedback for product and process improvementsBe a team player — Work cross-functionally with internal teams to improve company initiatives and processes, working closely with our Product team and Sales teams to provide big picture insights based on your customer interactionsVocalize issues that customers are facing to Customer Success leadership, in order to make long-term improvementsWHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a high growth US headquartered technology startupYOUR DAY TO DAY: Use tools like Salesforce and Outreach to proactively reach out to clients.Keep track of communication with our internal team while we do this. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry!Own the customer’s outcomes! Promptly respond to client questions within minutes/hours and resolve issues within 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, and to share with other customers on best practice.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
Workstream
(IT / Development)
BenefitsPermanently work from homePay wired directly to your bank once a month$50 monthly medical stipendPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based quarterly bonusesWork directly with the client (no floating here!)Career fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumniGrow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. We’ll always be remote first in the PH, but want to foster team culture by gathering when it’s completely safe, doing team building activities and brainstorming in person occasionally.Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!What YOU will be doing:Working with our AT RISK customers, the ones that are at risk of churning. How do we do this? Using tool based triggers, we reach out to customers proactively to engage with them better and make sure they’re using Workstream effectivelyEstablish yourself as a trusted advisor — Be the client partner on how Workstream can help achieve their business goalsBe your customers’ greatest advocate — Voice customer concerns and collect feedback for product and process improvementsBe a team player — Work cross-functionally with internal teams to improve company initiatives and processes, working closely with our Product team and Sales teams to provide big picture insights based on your customer interactionsVocalize issues that customers are facing to Customer Success leadership, in order to make long-term improvementsWHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a high growth US headquartered technology startupYOUR DAY TO DAY: Use tools like Salesforce and Outreach to proactively reach out to clients.Keep track of communication with our internal team while we do this. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry!Own the customer’s outcomes! Promptly respond to client questions within minutes/hours and resolve issues within 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, and to share with other customers on best practice.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
remote
remote
Customer Success Associate - Growth
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Benefits Permanently work from home$50 monthly medical stipendPay wired directly to your bank once a monthPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based quarterly bonusesWork directly with the client (no floating here!)Career fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumniGrow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. We’ll always be remote first in the PH, but want to foster team culture by gathering when it’s completely safe, doing team building activities and brainstorming in person occasionally.Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!WHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsAble to educate and influence customers (Sales background a plus)Loves fostering client relationships and great with follow upCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a Silicon Valley based technology startup What YOU will be doing:Work with our SMB clients who have an opportunity to grow Immediately respond and foster communication with clients who reach out to our internal teams with interest to expand their business with usProactively identify cross-sell and upsell opportunities in our SMB segment for revenue expansion. Coordinate with the Sales team to execute on these opportunitiesKeep track of trends of upsell opportunities in order to efficiently and effectively grow clientsCreate client and internal content to share for better understanding of the segmentYOUR DAY TO DAY: Use tools like Salesforce, RingDNA and Outreach to proactively reach out to clients.Keep track of communication with our internal team while we do this. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry and need clear communication and dedicated follow upsLearn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, and to share with other customers on best practice.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
Workstream
(IT / Development)
Benefits Permanently work from home$50 monthly medical stipendPay wired directly to your bank once a monthPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based quarterly bonusesWork directly with the client (no floating here!)Career fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumniGrow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. We’ll always be remote first in the PH, but want to foster team culture by gathering when it’s completely safe, doing team building activities and brainstorming in person occasionally.Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!WHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsAble to educate and influence customers (Sales background a plus)Loves fostering client relationships and great with follow upCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a Silicon Valley based technology startup What YOU will be doing:Work with our SMB clients who have an opportunity to grow Immediately respond and foster communication with clients who reach out to our internal teams with interest to expand their business with usProactively identify cross-sell and upsell opportunities in our SMB segment for revenue expansion. Coordinate with the Sales team to execute on these opportunitiesKeep track of trends of upsell opportunities in order to efficiently and effectively grow clientsCreate client and internal content to share for better understanding of the segmentYOUR DAY TO DAY: Use tools like Salesforce, RingDNA and Outreach to proactively reach out to clients.Keep track of communication with our internal team while we do this. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry and need clear communication and dedicated follow upsLearn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, and to share with other customers on best practice.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
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