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ImpactYou will lead multiple CS teams to ensure upkeep and improvement of SLA, supporting our people in their daily activities and optimizing results.Job We are looking for an experienced Operations Manager to take on the day-to-day Customer Service operations for one of our clients. You manage established CS teams and expand where needed. You bring people, processes and tools together in the best way possible, improving customer satisfaction and ensuring SLAs are met. Can you make it happen?ResponsibilitiesLead & coach Team Lead(s) and Senior AgentsMonitor and optimize a variety of Customer Service SLAs & KPI targetsCreate performance management structures to achieve the team's successAct as the main point of contact for clients for operational matters, collaborate closely with account managementUpdate clients on a regular basis about 5CA's support services through weekly meetings and monthly business reviewsContinuously improve workflows and processes, liaise with internal departments like L&D and HRRequirementsMinimum of 5 years in customer service, of which at least 3 year in a leadership roleThorough understanding of contact center KPIs and how to improve themAble to work under pressure in a dynamic work environmentLeadership style: you lead by examplePrevious experience with Zendesk is a plusWe offerA salary matching market standards including secondary benefits and vacation daysA fast-growing organization (double-digit growth!) and an international, inclusive company cultureRemote working opportunities, with flexible working hours.A talented and engaged workforce, working from home across the globeContinuous learning and plenty of opportunities for growth within your field of expertiseAbout Us5CA is a global outsourcing partner providing 100% remote CX and PX, passionate agents, and data-driven insights. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.We're work from home experts with 23+ years' experience in gaming, digital services, and beyond. Our diverse global community is full of ardent gamers and digital natives, troubleshooting for brands they love, from home, in their languages.We're not just another brand gone remote. We do WFH right, have done it forever, and will do it forever.As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

At Camunda, we have a simple goal: automate any processes, anywhere. All the way from Zalando’s online shop to NASA’s space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they are and what they entail.Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of tens of thousands of users across companies such as Vodafone, ING, Allianz, Lufthansa and Atlassian design, automate and improve mission-critical business processes end-to-end with Camunda. Camunda has been repeatedly recognized by Deloitte as a high-growth company and has a presence in Germany, United States, UK, Singapore and Australia.Team Description:Camunda's Customer Success Managers (CSMs) are trusted advisors to the customer, fostering successful adoption which will naturally lead to retention. They spot opportunities for expansion but team up with sales when it comes to commercial negotiations.This is a remote role with the location in APAC being flexible.What you’ll do: Become the trusted advisor to a pool of customers and key stakeholders in the APAC region by aligning Camunda technology to their business strategy and goalsCapture customer’s KPI’s, stakeholders, critical success factors, and product adoption planEstablish a trust base relationship with your customer throughout their journey with Camunda and maximize the value from their investmentIf opportunities arise to grow a customer CSM engages with Account Management to develop the opportunity and for commercial supportCollaborate with Consulting, Support and Engineering teams through proactive engagement on product and support related issuesCollaborate with Product Management and Marketing to create programs on best practices, influence product roadmap discussions, and foster customer referencesBe a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty What you’ll bring along:2+ years of Customer Success, Consulting or Account Management experience, preferably within the enterprise software industryAbility to foster and cultivate relationships with Enterprise Customers and become their trusted advisorExperience dealing with customers of different sizes with complex technical environments and requestsAbility to win subscription renewals, including pricing discussions and identify expansion opportunitiesUnderstanding of open source model, cloud computing and DevOps highly preferredDemonstrated ability in delivering value to the customer through ownership and collaborationStrong ability to lead customer interactions and managing business reviews with stakeholders ranging from individual contributors to senior leadershipWillingness to travel to visit customers, Camunda offices and events when and where possibleFluent in English (any other language is a plus)What we have to offer:A high growth software company with outstanding Glassdoor rating and CEO approvalA team of wonderful and highly qualified colleagues working in a friendly and agile environmentFlexible working conditions and ability to work remotelyCompetitive compensation, benefits, and time offFreedom of choice for your technical equipment, e.g. Mac or Linux or WindowsFree German and English classes”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honor diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applications will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!Job Title: Customer Care SpecialistDepartment: Customer CareFLSA Status: Non-ExemptPosition OverviewThis position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns. Assists with benefits investigation and answers a variety of reimbursement related questions. Strong communication between customers, physicians, healthcare and insurance providers are critical functions of this position.The Customer Care Specialist is able to independently follow standardized workflows as defined by the organization. Contact center/customer service experience is required, durable medical equipment as well as pharmacy coverage familiarity, reimbursement/insurance and healthcare experience is preferred. The Customer Care Specialist is not only responsible for ensuring a positive customer interaction, but will also ensure that benefits/coverage, prior authorization and documentation is correctly obtained which will allow Insulet to successfully collect revenue.ResponsibilitiesProcess all aspects of the order process by verifying insurance benefits/coverage to determine eligibility and calculate cost share amounts for existing and new customers.Requesting and collecting updated documentation, prior authorizations, order entry and coordinating shipment of product to customers.Must maintain a thorough understanding of products offered by Insulet with the ability to explain to potential or existing customers the basic operation and use.Understand Insulet channeling and processing requirements for all covered products, which is based on medical policy and payer guidelines.Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.Work as part of the larger support team, collaborating with other departments to ensure proactive, superior front-line customer support.Document all interactions and calls into the customer database and maintain compliance to HIPAA and other regulating bodies as required.Responsible for maintaining satisfactory call and order counts as defined by management.Provide frequent feedback and suggestions to support an environment of continuous process improvement.Calculate and document cost share amounts for potential customers.Collaborate with other commercial teams such as Case Management, OmniPod Sales and Billing, to ensure proactive communication of potential customer’s order status.Assisting customers with the ominipod orders via pharmacy and or with Insulet directlyEffectively communicate to customers what is needed to fill a pharmacy order by managing retail, PBM (Pharmacy Benefit Manager)Obtaining and or verifying RX validityPerform other duties as assignedEducation And ExperienceAssociates degree or equivalent combination of education and experience. Bachelors preferred.Minimum 1-3 years of call center, reimbursement, healthcare related customer service experience and pharmacy technician license/experience is required.Ideal candidate will have knowledge of medical device reimbursement from a manufacturer or DME perspective.Call center/customer service experience required. This position has an inbound call queue/call handling requirement.Knowledge of managed care industry is preferred.Knowledge of diabetes and experience supporting customers with diabetes is preferred.Bilingual skills a plus.Experience with Salesforce CRM (preferred)Skills/CompetenciesOral Communication - The ability to express oneself clearly in conversations and interactions with others.Written Communication - The ability to express oneself clearly in business writing.Fostering Teamwork - The ability and desire to work cooperatively with others on a team.Thoroughness - Ensuring that one's own and others' work and information are complete and accurate; following up with others to ensure that agreements and commitments have been fulfilled.Stress Management - The ability to function effectively in a fast-paced environment, while under pressure. Maintains self-control in the face of hostility or provocation. Can handle several problems or tasks at once through effective time management and multi-tasking. Ability to identify and escalate issues requiring management support. Ability to maintain flexibility, and able to switch priorities as needed based on business needs.Technical Expertise - Demonstrating depth of knowledge and skill using standard business / office technology and applications.Other Important Skills / Competencies – Flexibility, Diagnostic Information Gathering, Analytical Thinking, Initiative, Self Confidence and Customer Orientation.Physical RequirementsRequires sitting and standing associated with a normal office environment.Manual dexterity needed for using a calculator and computer keyboard.Lightweight lifting may be required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).

※シンガピール在住者向け※ リモートワークも可能ですHubSpotはCRMを中心とした、マーケティング・セールス・カスタマーサービス/サクセス領域でソフトウェアを提供しています。”Help Millions Organization Grow Better” をミッションとし、顧客の成功・成長へチームとしてコミットしています。本ポジション「Customer Onboarding Specialist (導入支援コンサルタント)」は、急拡大する日本市場においてHubSpotをご購入いただいた顧客に対し、導入支援・コンサルティングを行うポジションです。HubSpotはサブスクリプション型のビジネスです。カスタマーサクセスチームの中で一番最初に顧客と接点を持ってもらうこのポジション、そしてこの導入支援期間での成功が、顧客とHubSpotの成長にとって重要になってきます。マーケティング・セールス・カスタマーサクセス/サービスに関するソフトウェアの導入支援・コンサルティングはもちろん容易ではありません。今後の日本のマーケティング・セールス・カスタマーサービス/サクセス領域の変化にワクワクする人、顧客の成功はもちろん、本領域における自身の成長にコミットできる仲間を探しています。ResponsibilitiesHubSpotを導入する顧客のビジネス・ゴール・課題・組織体制等のヒアリング上記ポイントに合わせた導入支援プランの作成・提案顧客の成功・成長に向けた製品設定支援HubSpotのオンボーディングプログラムの改善摩擦の少ない顧客体験実現に向けたセールス・カスタマーサクセスマネージャーとの社内連携Minimum Qualifications以下のいずれかのご経験ソフトウェアの導入支援ソフトウェアの自社導入を牽引した経験マーケティング・セールス・カスタマーサクセス/サービスに関連する業務マーケティングやセールス領域でのコンサルティング顧客の成功や課題に真摯に向き合い、共に成功に取り組めるマーケティング・セールス・カスタマーサクセス/サービス領域への興味関心新しい分野の学習と自身の成長へのコミットメントネイティブレベルの日本語力と社内資料を読める英語力Preferred QualificationsCRMやマーケティングオートメーションの実務活用経験やコンサルティング経験Google AnalyticsやBIツールの数字に基づいた業務改善・コンサルティングの経験HTMLやCSSの基礎知識About HubSpotHubSpot (NYSE: HUBS)は、アメリカのボストンで2006年に創業し、日本を含めた120カ国以上/95,000以上の顧客にHubSpot製品をご利用いただいています。その製品の根幹にある「インバウンドマーケティング」や「フライホイール」もぜひご一読ください。ソフトウェアだけでなく、お客様に提供するサービスやプロダクトと同様に企業文化も会社の「製品」であると考えて人事・組織づくりへの投資も積極的に行っています。直近ではGlassdoorの「Best place to work 2020」やComparablyの「Best companies for women 2020」で1位を受賞しました。（HubSpotのカルチャーコードの日本語版もご覧いただけます）また、多様性のある会社文化への取り組みに関してはこちらからご覧ください。--English FollowsAs a Customer Onboarding Specialist you will be responsible for guiding customers through HubSpot software setup, tool training, and initial campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.In This Role, You’ll Get ToServe as the main point of contact for around 30 customers to ensure a successful onboarding process to the HubSpot softwareEngage customers through regular strategic calls to drive product adoptionEnsure all customers complete the required technical setup efficiently and in a timely mannerTrain and educate customers on how to effectively utilize HubSpot toolsBegin to strategize and launch growth oriented campaigns with your customersImprove and scale the HubSpot software setup processWe Are Looking For People WhoCan manage simultaneous software implementations for multiple clientsCan deliver product training sessions via phone and web conference softwareCan build marketing campaigns, establish a customer feedback loop, set up CRMs and/or organize sales processesCan research, troubleshoot and solve complex software issuesCan effectively project manage and create organized plans that ensure customer success post-onboardingFluent in both Japanese and EnglishWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.Important COVID-19 Guidance (For candidates applying to roles in the United States):Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

We are looking for Customer Support Specialists with exceptional English and a good command of technology to join our team and work with our highly successful clients and their companies. No prior experience is required, but there will be plenty of opportunities to apply the skills you already have while challenging yourself and learning new things – all while working from home.Pay ranges from PHP 50,000 to PHP 90,000 a month and is based on the level of English language ability and relevant work experience.We recruit and hire smart, responsible, and hard-working people from all over the world to join our growing remote team. Once you’re part of the team, we staff you with clients of ours who are successful CEOs and company founders in the United States while remaining to be a beloved member of our team.We support everyone with training, management, and other resources so that they are always enabled to do their best and are as happy as possible in their roles. We already have a large remote team in the Philippines who will be here to support you and make sure all your needs as an employee are taken care of.What we look for:Graduated from a distinguished universityProven success in school or at workProfessional presentation on resume and onlineFull time availability (40+ hours per week)Capable of working any time between 9 AM to 9 PM Pacific Standard Time (12 AM to 12 PM Philippine Time)No other work commitmentsAn ideal candidate is/has:Reliable and goal-orientedDedicated and committedA team player who enjoys helping othersSelf-motivated and capable of thriving in a fast-paced corporate environmentA quick learner who is eager to learn new thingsStrong organizational, project management, and problem-solving skillsImpeccable multi-tasking abilitiesFriendly and professional demeanorExceptional interpersonal skillsResponsibilities may include but are not limited to the following:Business-to-Business CommunicationClient and Vendor ManagementData Collection and AnalysisReports Generation and DocumentationProject Management ToolsProcess OptimizationAs a Virtual Assistant - Customer Support Specialist, you can be assigned to a wide array of tasks. The ones listed above are only some of the possible tasks that you will be handling and do not apply to all Virtual Assistants.So, if you’re eager to expand your skill set and build a home-based career, this will be a great opportunity for you!Persona is a talent agency that recruits, trains, and staffs talented virtual assistants such as yourself to work with our clients and fulfill their various work-related needs.

About UsAirbase is the first all-in-one spend management platform that provides companies unparalleled control and visibility into every dollar spent. Finance teams deserve a solution that eliminates the tedious work involved in managing spend and allows them to focus on being strategic partners to the rest of the business. We do that by replacing the multiple systems typically used to manage spend with a single platform that handles every workflow including expense approvals and payments (physical cards, virtual cards, ACH, check), while also automating away the bulk of spend-related accounting. Learn more about why innovative companies like Gusto, Segment, Doximity, Getaround, Netlify, and more trust Airbase at www.airbase.comAbout The JobWe're looking for a fast learner with experience in technical implementation at a SaaS company and providing an industry best onboarding experience. This job is for you if you love interacting with customers and helping them set up their Airbase accounts, providing best practices and celebrating milestones along the way. You are very comfortable navigating screenshares and working with people of various levels of technical expertise.ResponsibilitiesOnboard and provide technical implementation for customers assigned to your portfolio.Understand the customer's business needs and challenges and how to set up their Airbase account to accomplish their goals.Ensure customers are onboarded successfully and are on track to having a positive experience with the Airbase spend management platform.Capture the customer's product feedback and provide that feedback to our internal team.Troubleshoot and ensure resolution of any issues experienced by the customer.Work with Sales, Customer Success Managers, Support, Product, and Engineering teams to ensure quick turnaround and provide quality service to Airbase customers.Build content to educate customers and train them on using Airbase through a variety of media. RequirementsExcellent communication and active listening skillsEmpathyExcellent problem solving, critical thinking, and analytical skills.1-2 years experience onboarding SaaS customers, specifically with integrations and technical implementation.Accounting knowledge or experience preferred, specifically surround General Ledger process We offer competitive cash compensation and equity. We're a remote team and are happy to work with candidates from anywhere in the world.

• To ensure smooth operation in assigned team to meet the operation targets• To assist and report to CSO Managers on all staff matters with an aim to create good team spirit, good working environment, fair workload arrangement and treatment to all team members.Key responsibilities• Be responsible for the daily Operation of SCM team - Keyaccounts to deliver KPIs, GOI (Global operation Index) and be the first escalation point to solve or coach the team member to solve the daily operation problems.• Be responsible for implementing new projects of handled accounts,implementing joint project with other functional teams• Daily follow up, build up controlling tools and template, set up regular meetings with external parties (Carriers, Factories, Clients’local offices) to review performance and improve relationship• Be responsible for month performance report and performance review with clients• Be the Key contact point or take lead on behalf of clients to attendthe meeting or forum to solve all issues related Exports and Imports cargoes including but not limited to cargo movement and invoicing,payment and system updates.• Carry out ad-hoc tasks assigned by Management.We are looking for• Working experience (at least 2-3 years in Imports-Exports Logistics)• Comprehensive knowledge and experience in Customs Related Process and Regulation is preferable.• Good communication and presentation skills (fluent in English,speaking and writing)• Result-oriented with initiative and strong drive.• Good leadership and interpersonal skills.• Good time management and be fast in response to ad-hoc requests.• Be able to work independently and willing to co-ordinate with other team colleagues.• Good computer skills (Word, Excel, Outlook, power point).

Who's behind Deel?We're a global team that loves to build and solve problems, especially when it comes to the world of remote work. Made up of self-driven people spanning 50+ countries, Deel's unified yet diverse culture keeps us continually learning and improving.Companies should be able to hire the best talent anywhere in the world, so we're building the tools to make that a reality. Our market-leading tech, expertise, and, most importantly, the team are crucial. As a whole, we find fulfillment in working together towards our shared mission.So, why now?A significant shift has occurred within today's workforce, and with it, business as we know it has drastically changed. At Deel, we see a world without hiring borders, but we needed to find a solution to make it happen. A 30-mile hiring radius should no longer limit how companies hire because great talent lives everywhere. Deel exists to stay on top (and ahead) of the accelerating global talent market by offering global teams all the tools needed to hire, manage, pay, and scale at rocket speed.And speaking of scale, Deel has officially raised $425 million in Series D funding, bringing our valuation to $5.5 billion. There's never been a more exciting time to join Deel - the market leader in international payroll and compliance.DutiesHolding high levels of professionalism and Deel product knowledgeProviding first line customer support and working on projects to optimize our support workflowDelivering world class customer supportLearning the Deel platform and product in-side outCreating customer support documentation and guidesWorking with the business operations team to optimize support workflowsRequirementsYou have empathy and love for helping peopleYou have great attention to detail and ask lots of questionsYou have experience working in the customer support function of a high pace tech companyYou have good knowledge about payment systems.You have experience handling support via Intercom. Total RewardsAt Deel, our workforce deserves fair and competitive pay that meets them where they are, no matter their location. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Because a good life brings great innovation.At Deel, you’ll enjoy:Unlimited Paid Time Off with a minimum of 18 days off per yearParental leaveThe option to be paid in digital currency or the currency of your choice$100 per person per month Health and Wellness budget$30 per person per month Learning and Development budgetFlexWork - you choose where you work - from your home, the beach, a Deel office, or through our WeWork global membership programPerks are nice, but perks don’t make a company or individual successful - the work does. At Deel, we’re building technology and products to engage the ever-changing global workforce and to ensure businesses may hire anyone anywhere. While you’re building for our customers, we’re building for you.At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Elementor is a growing start-up that provides amazing tools for building websites in WordPress. Elementor maintains an extensive global customer community.You will report directly to the Customer Service Group Manager and will be in charge of any aspects of the region CS team.This is a 100% remote position, which allows you to work from home.Work EnvironmentElementor is the leading website building platform for WordPress professionals.Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.A new website is created every 10 seconds using Elementor!Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 10M websites powered by Elementor. More than 7% of all websites around the world are built using Elementor!ResponsibilitiesManage a team of Customer Service Associates in the region.Initiate and own projects that will help improve the overall customer experience and journey with Elementor.Collaborate with different stakeholders: Technical Support, Subject-Matter-Experts, Product, and Billing teams to provide a wholesome customer journey.Work closely with agents on their professional development and KPIs, setting goals and measuring success.Handle high-level escalations and complicated scenarios.Champion continuous improvement initiatives.Requirements2+ years of experience in a Team Leader role, with at least 1 year of experience in a Customer Service/Support roleExceptional courtesy and an overall “people person”Excellent organizational skillsA team playerBasic knowledge and understanding of WordPress - an advantageExperience in sales - an advantageExperience with Elementor - an advantage

This is a remote position. 1840 & Company is a global managed marketplace for professional resources and outsourced services. We have a client with an immediate need for an enthusiastic Customer Service Representative - Level 2 (Non-Voice). The client is a global start up accelerator! This individual plays a key role in our external client's core business and can have the opportunity to work with multiple startups. This individual plays a key role in our external client's core business. You will have the opportunity to work in a fast-paced, creative and high-performance environment. You will be responsible for achieving the program goals and objectives.QUALIFICATIONS:Candidate must have at least 5 years BPO experience or 2 years experience as an Level 2 agent/ SME/ QA/ TL (with Tech Support Experience)Candidate must have excellent written and oral English communication skillsCandidate must secure an updated NBI clearance before hire.Computer Processor – Intel Core i5 processor or better; Memory 8 GB Ram or better operating System –Windows 8.1 64 bit or better (Windows 10 Preferred – MUST BE FULLY ACTIVATED & PATCHED). Bandwidth Requirements Minimum: Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps. A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of a person for this job. Duties, responsibilities, and activities may change at any time with or without notice. NOTE: Candidate must be open to a full-time freelance role.Powered by JazzHRUfALUkNYIp

French Speaking Customer Help Desk (Work from Home) Candidates must be based in the Philippines. Alphanumeric is hiring a FRENCH CUSTOMER SERVICE HELPDESK to work from home providing level one technical support in English to clinical clienteles via inbound calls, emails and tickets. Our positions don't involve any selling or providing medical advice. We offer full and comprehensive training.Our Offer Work from the comfort of your home Employer-paid E-Learning coursesEmployee recognition awardsReferral bonus programTeam building activities/eventsContinuous coaching, training and development.Position SummaryProvide Service Desk support to external customers and usersReceive, document and track all incoming customer/user calls for immediate remedy and closureUtilize computer and database information to update incident statusServe as the single point of contact (SPOC) for incidents, including owning the call through closureEssential Functions And ResponsibilitiesProvide service desk support to contracted clientsUse defined procedures for responding to customer callsCollect information from caller and document data elements in designated toolMaintain records of all calls from customers using designated Service Management toolProvide detailed documentation of all steps involved in resolving customer issuesEscalate issues to the appropriate department and personnelInvestigate, examine, troubleshoot and solve hardware and software issues quicklyMaintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers

Who are we:MultiplyMii, a managed recruitment services company (the new aged BPO) is growing FAST and we are currently looking for a Customer Support Specialist who desires to be part of an exciting organization that rewards and appreciates its team members.A unique benefit provided by MultiplyMii is that we support both you and the client in overcoming every barrier to success from an early stage. We work with the client to prepare a thorough onboarding plan, offer both professional and interpersonal training, and conduct periodic reviews to ensure that you are constantly learning and expanding your horizons.What are we looking for:MultiplyMii is in search of a Customer Support Specialist to join our client’s fast-growing team to help be the frontline for all customer contacts and queries, via email and chat in the Seller Central portal and own website.Founded by ex-Amazonians for Amazon Sellers, our client is building a European consumer goods company that acquires and scales category leading Amazon FBA brands sold across global marketplaces. Believing that brands should be built for the long-term, we want to be the first point of contact for any Amazon FBA operators that are looking to sell their businesses and see their brands go to the next level.Beyond your experience, we are also looking for someone who is professional and possesses impeccable English communication in written and verbal form.This role is 100% remote work.In this role you will:Answer inbound phone calls and identify customer questions, concerns, and overall needsStandard listing quality checks and Amazon Account health checksBasic Amazon troubleshootingBasic maintenance of feedback and reviewsEnter data accurately and report back the top things that need to be looked atMessage people that left seller feedbackManage messages in Amazon and FacebookProcess returns & replacementsUse customer retention strategiesAnswer customer emails and backlogged emailsLog customer complaintsAddress customer complaints in a compassionate and patient mannerRedirect customers to appropriate teams and/or departments as neededFollow-up with callers on the complaint and/or question resolution statusFollow company communication procedures, policies, and guidelines at all timesFulfill any other role duties as directed by your line managerAbout You:3+ years of experience in customer service (BPO)Strong communication, both verbal and written as you will be required to convey support customers with their product concerns and issuesYou’ll be excited at the opportunity to join a high-growth start-up, comfortable operating in an ever-changing environment and able to adapt and thrive in such a businessExcellent in multi-tasking, tracking and recording call information, filing documents, or updating customer profiles/accountsGood understanding of email/chat etiquetteGood customer service and problem-solving skillsExperience managing Facebook messagesExperience in Amazon is required.Has a sense of urgency and responsibilityCan work with less supervisionAbility to work in a fast-paced environmentSpeak impeccable EnglishWhy MultiplyMii?Competitive salaryTraining and mentorshipAwesome culture and work from home set-upSSS, Philhealth, and Pag-ibigHealthcare (HMO)13th Month PayPaid leave incentivesPowered by JazzHRCpvAelPlqG

About MagicMagic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you’ll only interact with the best, and most reliable remote workers, every time.BackgroundOur company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.Why this role existsThe Customer Service Training Manager is responsible for onboarding, training, and ongoing support for our client and assistant email support teams. This is a cross-departmental role that will involve understanding the core deliverables of our service, building training material, implementing the training program, and adapting the material to the needs of the service and our teams.This role will partner with the head of operations, the perspective team leaders, and our HR team to develop an effective training program for both teams that better prepare our team members to deliver high-quality customer service.What are your responsibilities:Manage all training programs for our 2 customer service teams. Adapting the training services to focus on current biggest areas of operational improvementImplement and oversee the success of the training programs from start to finishConstantly developing and holding continual development training programs for the growing teamsTrack the success rate of the training programs. Understanding the biggest points of failure, and key success driversSupport the development of processes, systems, and tools for the success of the team members post-training. Give critical feedback and even help build when applicableProvide expertise in successful CS team structure, organization, and communication that helps improve the entire output of the teamRequirementsExperience required - 3-5 years of experience as a customer support trainer, with 1 year of experience in customer service management.Experience in implementing, building, and maintaining effective training programsYour superpowers are...Strong communication on all levels (written and oral).Exceptional problem-solving skills. Ability to take a complex problem and break it down into actionable stepsDesire to work at a high-growth start-up and the ability to impact 100s of colleagues experiences while working with Magic.You should apply if...You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.You are hyper-organized.You are Proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.You are an over-communicator.You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, Notion, and a variety of modern reporting tools), and the ability to communicate (and often over-communicate) well in writing.You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you’re perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learningBenefitsPermanent work from home forever! Zero commuting and goodbye traffic and spend more time with your family.Custom environment - Set up your noise level just the way you want it. And if you’re mindful of your workspace ergonomics, you can create a stronger rhythm for your workflows too - Exercising your creativity and critical thinking by working independently is important when you’re working from home.Worry no more! We got you and your health covered on your HMO; and hassle free payment for your monthly government mandated remittances (Philhealth, Pag-ibig, SSS).Paid Time-Off - Gives you a chance to step back, recharge and have a significant chunk of time to engage in something that is meaningful to you.Have a unique and positive contribution and work equally as we value cultural diversity.

Where we workOur team enjoys hybrid/remote flexibility and we offer employees a generous WFH budget to help create a productive and ergonomic WFH environment. If you are located in a city where we have an office, you are welcome to work from the office on a voluntary basis.About the opportunityOntra is seeking a Customer Engagement Manager (CEM) to join our rapidly growing company. The CEM will be a key player on the Account Management team and will support Managing Directors with customer-facing responsibilities. This person will manage the onboarding process for customers, respond to day-to-day customer and lawyer needs, assist with initiatives to grow customer relationships, and work cross-functionally with other departments within Ontra. Over time, CEMs will also manage and grow their own accounts.The CEM will report directly to our APAC-based Managing Director, Account Management, and the preferred location for this role is Singapore.*What you’ll doAccount Onboarding: lead new project-based and enterprise customers from the initial onboarding call to full engagementProcess Design: design and implement custom processes for new engagements in response to specific customer needsAccount Management & Development: work with account managers on customer outreach strategies to ensure customer satisfaction and drive new revenue opportunitiesLawyer Support: work with the lawyer engagement team to support the Ontra lawyer community, ensuring that the attorneys remain happy and engagedCross Collaboration: partner with Ontra’s engineering, product, sales, marketing, and finance teams to support account management goalsWhat you’ll bringExperience: 1 year as a fully qualified lawyer, or 2-3 years as a corporate paralegal; NDA experience requiredLegal interest: demonstrated interest in contract or transactional law, with the ability to speak the legal language; comfortable working with and learning new technologiesWriting: must have excellent professional writing skillsDiligence and attention to detail: effective project management and consistent delivery of timely, high-quality workProcess-oriented: enjoys designing, refining, and executing complex processesInterpersonal skills: ability to empathize with both clients and lawyers, collaborate effectively with different personalities, and build relationshipsSelf-directed: an ability to manage yourself with little oversight or directionAbout OntraOntra, the global leader in Contract Automation and Intelligence, combines AI-enabled software with a global network of highly-trained lawyers to offer a comprehensive solution for recurring legal workflows. By streamlining repetitive legal processes and transforming contracts into structured data, Ontra lowers costs, improves quality, and reduces turnaround times. Ontra is headquartered in San Francisco, with global operations across North America, Europe, and Asia. We also offer remote work and location flexibility.Our benefitsCompetitive compensation package (including salary and equity opportunity)Remote work flexibility & $1K WFH budget$2K annual professional development stipendGenerous parental leave & other benefitsUnlimited PTOTwice-weekly lunch perkAnd much more!InclusivityOntra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]*Where we currently hireUnited StatesCalifornia (Offices: San Francisco and Los Angeles)Washington D.C.ConnecticutFloridaGeorgiaIllinoisMassachusettsMinnesotaNew JerseyNevadaNew York (Office: New York City)OregonPennsylvaniaTennesseeTexasUtahVirginiaWashingtonThe United Kingdom (Office: London)Hong KongSingaporeAll persons hired will be required to verify identity and eligibility to work in the location where they are hired and must complete required employment eligibility verification upon hire.NOTE to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to a member of Ontra will NOT be accepted or considered as a submission without a signed agreement in place.

About Huobi Singapore Huobi Singapore, a subsidiary wholly owned by Huobi Technology Holdings Limited (“Huobi Tech”), is a leading global digital assets exchange platform based on blockchain technology. Driven by our mission to shape the future of the global financial system, Huobi Singapore seeks to bring together a global network of digital assets issuers and investors, providing secure, trustworthy, and world-class services to our clients. Huobi Singapore is currently operating with a licensing exemption granted by the Monetary Authority of Singapore under the Payment Services Act.Job Description Functioning as part of the larger Operations team, the Night Shift/Weekend Customer Support personnel will primarily be responsible for providing customer support outside of Singapore working hours. The candidate will also play an active role in resolving customer-related issues in order to maximise customer satisfaction and enhance user experience on the Huobi Singapore platform.Job Responsibilities Customer SupportRespond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies and guidelines.Work with internal teams to help resolve platform-related issues on the customer’s end, including but not limited to registration, KYC, deposit, withdrawal, and trading-related issues.Follow up with customers who are only contactable outside Singapore working hours.Platform Operations Work with IT, Security, and Risk to monitor the platform for abnormal user activity during the work shift.Coordinate with internal teams such as IT, Security, and Risk on security and operational incidences.This role will report to the Operations Manager.Job Requirements Fluent in both English and Mandarin (written and spoken).Willingness to work the night shift, i.e. 8:00 PM to 4:00 AM (GMT +8) and provide standby support on weekends.Must work within defined shift hours and participate in an on-call rotation, as required by the business.Knowledge of cryptocurrencies, global financial markets, and/or trading platforms.Strong customer service skills.LocationRemote

Company DescriptionOutsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.Job DescriptionWe’re looking for individuals who have a passion for helping our customers achieve their fundraising goals by creating and launching unforgettable experiences on RallyUp. Customer Success Managers (CSM) work closely with our customers to answer technical questions and make their experience on the platform effortless. CSM’s will support customers through every step in their journey, from pre-sales inquiries to their recurring platform use.If you love being a platform expert and working with customers to solve their problems, we want to hear from you. You’ll be an integral part of helping customers succeed and raise more money. We want to be known for having superb customer support and need your help!Key ResponsibilitiesAnswering customer questions via chat, email, and phone/ video conferenceHelping customers feel more confident using the platformNurturing and supporting customers through their continued use of the platformSteering the customer’s priorities and strategy to help ensure their long-term successTeaching and empowering customers to improve their usage of our platform to gain the most benefitCollaborating with our product team to provide customer feedback and insight into ways to improve the customer experienceLooking for ways to optimize and improve the customer experience to increase product satisfaction and grow company revenue opportunities.QualificationsMust be Tech-savvy2+ years of experience in a customer-facing roleExperience working on a customer experience teamStrong communication skills and ability to teach and explain concepts clearly to all levels of technical abilities.In-depth experience with configuring and administrating SaaS-based softwareA strong empathy for understanding customer needs and motivationsExperience working with self-service SaaS solutionspreferably with experience working with nonprofitsA proven history of learning a SaaS platform and teaching it to customersA passion for being a team player with a growth mindset towards helping the company excelAdditional InformationWorking hours9AM - 6PM (PH Time)By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.outsourcedPhilippines

A crypto market platform that is based in South East Asia with the mission to democratize the access of crypto data and empower users with actionable insights is looking for Customer Support Associate that goes above and beyond in ensuring content and information displayed on the platform is up-to-date and responding to user’s questions on general usage of our site. We are looking for someone who is experienced in data-entry, with high attention to detail and possesses excellent communication skills.ResponsibilitiesProvide amazing and personalized experience to each user query.Effectively diagnose and resolve user concerns and issues through dedicated CRM channels.Professionally handle a high volume of inquiries from customers and users.Analyze and collate customer and user feedback and relay them to cross-functional teams.Work closely with team members to solve customer and user issues.Work with team members to ensure all information displayed on crypto platform is up-to-date.Proactively identify and escalate possible issues to superiors and communicate to all parties on updates where necessary.Qualification3-4 years experience in customer support roles.Excellent command of English with great communication skills.Solid knowledge in using CRM and automation tools (e.g. FreshDesk & Google Forms/Sheets).Possess strong analytical skills with a good eye for detail.A team player that is also able to work independently with minimal supervision.Proactive in coming up with ideas and solutions that will improve user experience.Possess excellent understanding and passion in Web3 and DeFi.Solid knowledge in using blockchain analytic tools (e.g. TokenSniffer, Dextools & Etherscan etc.)Preferably experienced in a start-up environment.We are an equal opportunity recruiter and employer and value diversity most at nXscale. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company DescriptionOutsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.Job DescriptionThe job requires skills across the entire sales cycle and as such the following items are critical:Assist in the setup of AgileCRM and its ongoing management and improvement including marketing automationGenerate email and other campaigns targeting schools and school districts in the US initially (this region and market segment may change over time)Follow up leads (via calls, email) and qualify for our Sales teamAssist clients in account creation, onboarding and ongoing managementWrite help articles for the Lifetick Knowledge BaseReport to management weekly on performance against KPIsQualificationsRequiredExceptional spoken and written EnglishExceptional phone mannerCustomer ServiceGoogle Meet, Drive, Docs and Sheets proficiencyGrowth mindset - ability to learn, grow, develop, be curious and extend one’s selfAbility to work autonomously and maintain self driveNice To HaveMarketing Automation (Email campaign creation, management and refinement)Ability to source quality leadsAbility to write product knowledge and help articlesExperience with CRM Systems and in particular AgileCRM: Marketing and Sales modulesAdditional InformationoutsourcedPhilippines

Corporate Profile:The Radarr platform uses AI to convert billions of online conversations into actionable insights for brands, in real time. Formerly known as Circus Social, Radarr is a social media intelligence and insights company that has developed a next-generation intelligence platform that caters to the growing demand for better digital & social data analytics for marketers. Our focus is helping clients track and achieve digital ROI, optimize campaigns and understand consumers through better digital data analytics, monitoring, and insights generation through our services. Top brands like Coca Cola, P&G, Toyota are customers and agencies like Ogilvy, H&K, Zeno and TBWA are partners.The Client Success executive will be directly responsible for maintaining long term relationships with Radarr’s clients through consulting, product adoption, and utilisation with the aim of maximising contract renewals and upselling opportunities. Success in this position requires exceptional consultative, client service skills, and drive for staying abreast with clients’ evolving needs.Requirements:Over 2 years of experience in either digital strategy, ad agency, marketing, or social media listening.At least 2 years in a SaaS environment managing multiple clients.Able to communicate effectively and cross-collaborate with your peers and leaders across the organisation. Proven track record in reaching and exceeding targets/quotas.Able to work in a fast-paced environment and demonstrate the ability to prioritise and multitask.Creative thinking and problem solvingExcellent listening and presentation skillsConfident with a can-do attitude.Fluent in written and spoken English. Fluency in any one ASEAN language will be a bonus but not a prerequisite.Responsibilities include, but are not limited to:Ensure timely client onboarding through collaboration with Sales and Support teams.Understanding your customers’ use cases and their team members’ KPIs, and guide them in achieving their goals. Provide agile product training while serving as a product expert.Consult clients on digital strategy improving their social media ROI.Identify potential existing and new customer opportunities and structure proposals.Grow customer engagement skills accordingly to overcome objections and identify solutions to issues and concerns.Understand client usage and account health to reduce any renewal risk or customer churn. Conduct proactive client platform checks to ensure data quality.Respond to queries in a timely fashion. Plan and lead customer meetings, including Quarterly Business Reviews.Be fully responsible for your very own portfolio of customers and running calls independently.Conduct Customer Satisfaction Surveys to identify areas of improvement and brand advocates.Collect inspiring client testimonials What's on Offer?Competitive incentivesFlexible and remote working arrangementsOpportunities for career growth & developmentPositive and fun work cultureMonthly dating allowanceMedical and wellness allowanceAnd much more

Job DescriptionA global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a/a Customer Success Manager to be based in Bangkok, Thailand. They will ensure the most strategic customers are realizing the full value of OutSystems products and solutions across their entire global enterprises.Are you a Customer Success guru that finds your current employer is moving too slow for your taste?Job Responsibilities And ExpectationsProvide business, technical, and product knowledge and develop/execute effective success plans to drive customer outcomes.Educate customers on how existing and new product features/functionality will contribute to the growth of their business.Work closely with CS Leadership to define and execute best practices for key account management.Lead others at OutSystems as they support the customers in their journey with OutSystems.Work closely with your respective Account Executives and Customer Success Engineers to identify and nurture your customer renewal and growth opportunities to closure.Be the Voice of the Customer - identifying and quantifying the key factors for Customer success and then communicating them effectively to drive the solutions provided by OutSystems and develop a plan to meet said criteria based on regularly cadenced communications with your Customer (QBRs, Executive Meetings, etc.)Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management teamBe able to travel on a regular basis to meet with your Key Customers in personDevelop a plan to increase the penetration at your Key Customers that provides for increased OutSystems executive visibility.Be innovative and make an impact: on your customers, on your team, and on the company.Desired Skills And ExperienceExperience in a customer facing role.Experience in Project Management" or "Program Management"Experience with large Enterprise Customers in a SaaS revenue modelTrack record of consistently driving successful customer projects and programs.Experience working with a technical Customer base and corporate IT projects and processes.Proven ability to lead people internally and externally to drive outcomes.A highly quantitative approach to understanding, measuring, and forecasting Customer behaviour and revenue.The ability to work across geographies and cultures.Bachelor’s Degree (or equivalent) or higherIntellectual curiositySense of humourThe Longer StoryOne of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.Working at OutSystemsWe do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.We grow, change, and innovate, and give our teams the space to be proactive and creative.We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.Global colleagues who are as smart, hardworking, and driven as you.Our DNA is disrupting the status quo. It is why our company exists.We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way.