Search All Job Opportunities in Myanmar | New Day Jobs

Maria's Story is HeartbreakingMaria is a Filipina living in Italy. Recently, she was trying to buy a house back in Manila but was having a very hard time dealing with banks to get her housing loan.Some banks said she didn't qualify for the loan. Other banks just simply didn't get back to her. Maria thought her dream of buying a home was slipping away and her situation was very stressful.Then Maria discovered Nook on Instagram. She learned that Nook is the Philippines first mortgage broker and that meant that Nook helps borrowers get a home loan with a major bank much faster and easier.She also learned that Nook's service is absoluely free of charge because it's the bank that pays Nook for the new loan customer. So Maria thought - it's not going to cost me anything, so I'll give Nook a try.Maria reached out to Nook and started working with Mabelle - one of Nook's Home Loan Consultants. Mabelle reviewed Maria's current situation and discovered she had been applying to the wrong banks for her circumstances and started working with another bank to get her home loan approved.Within a short time....Maria was approved.When Mabelle called Maria to give her the good news it was only 4:00am in Italy. After telling her she was approved, Maria started to cry. She said "I am the first person in my family to buy a house. Thank you so much!".And this is what we do at Nook.The RoleAs a Home Loan Consultant (aka Customer Success Advocate) your role will be to continue creating great experiences like the one Maria had with Mabelle.You will take new clients through a process to get them their home loan.You don't need home loan experience - we can teach technical skills but we can't teach the soft skills needed.What We Don't WantPeople who have moved jobs too often.People who don't take the time to complete this Kalibrr application process properly.People who don’t answer the phone or respond to our emails within a few hours (maximum) during this recruitment process.People that don't live our Core Values (and people that have not read our Core Values on our Careers page noted in our company profile here on Kalibrr).Minimum QualificationsExcellent communication and presentation skills;Excellent time management skills;Eagerness to learn and grow.What We WantWe're looking for people who have their own voice.People who can listen to our clients to know exactly what they want and need.People who can execute a task from start to finish and never let tasks slip through the cracks.People who are tech-savvy and bring a sense of personality to a team.And people who can celebrate with us when a goal is reached.We want people who are persuasive, persistent, and passionate--no matter the age, gender, or race!If you're all this and more, we'd love to have you join the Nook Tribe.

Our mission at BBE is to be premier Amazon strategists by successfully evolving and adapting to the ever-changing environment that is Amazon and e-commerce. Our strategic growth mindset and holistic approach encourage forward-thinking and provide the greatest potential for success for our Brand Partners.The ideal candidate is a proactive learner and strong communicator with extensive knowledge about selling on Amazon. Our team members are expected to adopt all of BBE’s internal processes, master the art of Amazon selling, and have a proactive attitude.Looking for exciting work? How about working from home? Do you crave career growth? Do you want all of these things plus a larger paycheck? This position might be for you. Apply today!Buy Box Experts is a leading digital marketing and management company, helping brands control and grow their Amazon businesses. We redefine eCommerce, boosting our clients’ revenue by leaps and bounds.We are looking for a Remote Amazon Customer Service Specialist to help our clients deliver exceptional customer service experiences and help them maintain their overall seller account health. Come join our fast-growing team at Buy Box Experts and be a part of our successes. Qualifications Excellent written and verbal English communication skills, with an ability to communicate at all levelsAbility to shift priorities quickly, show initiative and work autonomouslyIndependent and able to navigate through internal processes with meticulous attention to detailAmazon or any eCommerce related backgroundWilling to work on graveyard shift/night shiftIntermediate knowledge of G Suite and Google Applications (Calendar, Sheets, Docs, Slides, etc.)What You NeedThis is a remote position and requires candidates to have an available work-from-home setupDesktop/Laptop system requirements: 4th generation or higher, at least Intel i3 or equivalent processor; at least 4GB RAM; Windows 10 and above or MAC OSX operating systemA strong and stable internet connection (A DSL, cable, or fiber wired internet service with 10 Mbps plan or higher for primary connection)PC Headset (Noise-canceling headset is preferred)A high-definition (HD) external or integrated webcam with at least 720p resolution.Buy Box Experts considers candidates who meet the specific job qualifications, whether they are located near our Lindon, UT office or have the ability to work remotely.As a team that includes 20+ former Amazon employees, we help our brand clients develop channel management strategies that reduce price erosion issues, and align marketing efforts with the brand's overall brand vision. We provide full platform account management (1P retail, 3P marketplace and hybrid) incorporating inventory management, listing optimization, advertising campaign management (including AMS, DSP), and customer service. We also operate traffic-building campaigns external to Amazon, designed to drive high-converting traffic to Amazon. We conduct Amazon channel due diligence for private equity and investors looking to acquire brands that depend heavily on Amazon as a sales channel. The Buy Box Experts leadership team is very focused on building a company culture focused on being inclusive, encouraging open discussion of issues, and developing the team through a growth-based mindset. It is our policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

As a remote Client Executive at Paymentology you will be responsible for delivering world class servicing to our clients in the South-East Asia region.Our main goal is to be a “trusted advisor” to our clients not just a “service provider” when it comes to payment solutions.You will be the go-to person for a portfolio of clients and ultimately be responsible for driving a positive experience for them. This includes building a solid relationship with them from Day One, resolving all issues either independently or with the help of internal teams, and making sure that our products are being used optimally in order to maximize success for both the client and Paymentology.We already have a team of amazing Client Executives who work across four different continents and now we need you!What you get to do:Establishing and maintaining strong client relationships through regular on-onsite visits, telephone/ Skype/ Zoom calls, and email communication.Paymentologists take pride in being agile and responsive - so we’ll look to you to ensure that client requests are acknowledged and resolved as fast as possible, either on your own or by coordinating with internal teams.You’ll be an expert on each client’s line of business, act as their strategic partner, and identify opportunities to upsell Paymentology products to ensure continuous growth in Paymentology’s transactions and revenue.If you are not already you’ll soon become an expert on payment processing. With our help you’ll be able to speak knowledgeably on Paymentology in particular, be able to talk fluently about our products and technology and how they can meet clients’ needs.In addition to supporting our clients, you’ll work closely with our global partners (Mastercard, Visa, banks, etc), suppliers and other partners, plus internal teams like Customer Support and Tech.You will work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product.As a technical system expert you will be able to troubleshoot and resolve any issues during the process of setting up new card programs.You will also be involved in training and educating the Support and Reconciliation teams on the specific needs of your clients.You’ll be front facing; navigating your way through the tough conversations, negotiations, and facilitating conflict resolution when needed while keeping in mind that top-notch service is at the heart of what we do.What it takes to succeed:5+ years of relevant client support and relationship management experience supporting premier/enterprise-level clients, preferably in fintech, tech or ITExcellent English skills (written and spoken) plus native speaker in local language(s)A tech-savvy brain with the ability to understand how our products tie into payment processingPrevious exposure to working in a quickly-changing environment and an agile mindset to navigate these changesA strong sense of urgency and the ability to jump on client requests as they come upA mentality of “the customer comes first” and a willingness to go the extra mile to prove itAn interest to work in a fast-paced fintech at the cutting edge of global payment technologyA "ready and willing" attitude when it comes to travelBonus points:Previous experience in payment solutions verticalExposure to an industry or business that runs 24/7What you can look forward to:At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.We focus on building strong, diverse teams built from different backgrounds, experiences & identities.

Cavista is searching for great people to join our team. We are an open, agile environment, where transparent conversation ignites collaboration with a team of great thinkers. Everyone freely contributes, ideas override egos, and the best idea always wins. We embrace new technologies and pride ourselves on sustainable and quality code. In our world, opportunity paired with imagination is limitless and we build what others can only hope to dream. We build the best because we hire only the best! We’ve created an atmosphere allowing you to produce your best work, by catering to the creative.This is a full-time, salaried role, based in Davao City, Philippines that is available for remote work.Job DescriptionDue to the continued expansion of our business, we are seeking a full-time Client Experience Representative to join our winning team. If you are seeking an opportunity to develop and create cutting-edge solutions for our products and services, while being part of something extraordinary, then please apply!The ideal candidate will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the world.Job Responsibilities· Provide consultative support and solutions for all Cavista clients.· Answer questions via phone and support ticketing center.· Resolve problems and offer general assistance for the day-to-day operations of our various products.· Partner effectively to provide quality support, while always upholding company values.· Respond rapidly and provide prompt support to client concerns.· Escalate unresolved matters and maintain ownership through to a timely resolution.· Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services.· Communicate with clients and research to diagnose inquiries.· Manage database records and provide status reports on reported issues – all done with speed and professionalism.Qualifications:· Bachelor’s degree required· Onsite work if from Davao City· WFH capability if outside Davao City· Able to work night shift· Healthcare experience preferred· Must have five (5) years of customer service experience· Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records)· Customer orientation and ability to adapt/respond to different personalities· Desire to anticipate customer needs to be paired with the drive to provide a consultative solution· Excellent communication skills; presentation, written and verbal· Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic settingWhat you will experience…· Competitive compensation package· Professional development for career growth· Holiday and employee celebrations· Genuine respect for work-life balance· Respectful and collaborative team environmentWe offer a competitive compensation package, government-mandated benefits, HMO with dental, rice allowance, life Insurance benefits and growth opportunities for everyone who joins Cavista. Cavista is a recognized establishment by the Department of Labor and Employment and duly registered business with the City Government of Davao City. All applicants must be authorized to work in and currently reside in the Philippines.Be part of a leading software company in healthcare! Cavista is looking for Client Experience Representatives!

We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.Thumbtack by the NumbersAvailable in all 3,143 U.S. counties.Nearly 4.5 million customers in the last 12 monthsHundreds of thousands of local professionals on our platform65 million projects started on ThumbtackOver 7.5 million 5-star reviews left for stellar pros About The Service & Support TeamToday, millions of customers use Thumbtack to find and hire small businesses across the US. With a Great Place to Work 2021 Certification, Thumbtack is a highly dynamic product that builds local economies and stronger communities. As a Service & Support Team, one of the key factor for our ongoing success is #CustomerObsession.The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their business. Service specialists are responsible for managing the user journey by providing the best solution for each individual- both pro and customer. To be successful, it’s important that our specialists prioritize the most important work first in order to navigate our fast-paced service environment.About The RoleWe are looking for customer-obsessed team members who are engaged, innovative, and reliable. As a frontline advocate, you will partner with our pros and customers from start to finish to resolve their concerns. Through handling inbound requests, you will help our users navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance and retention while ensuring a high quality, low effort experience. We will train you on the value of Thumbtack and provide you with technical troubleshooting basics. Our training goal is to empower you to help professionals build successful businesses and assist customers to complete the projects central to their lives.The Customer Success Specialists create user experiences that are simple, valuable and inspired. They are responsible for making sure that all professionals get best-in-class support whenever they contact Thumbtack Service & Support. Conflict resolution and negotiation skills are a must as you actively listen and offer unique and innovative solutions. You are the voice of Thumbtack on the front lines! By addressing their concerns correctly and accurately, you will help set our professionals up for success.ResponsibilitiesPartner with our pros and customers by listening to their needs and providing the best solutions- you are the expert!Maintain excellent knowledge of Thumbtack’s products and services after completing our training and onboarding programParticipate in 30-40 inbound requests daily with our users to determine the best solution to get jobs done and grow small business.Demonstrate an obsession for our customers and pros through constantly focusing on solutions to their problems- we’re here to help!Troubleshoot and resolve user inquiries with effective problem solving skills while building a relationship with the user and providing accurate and complete information. Always go the extra mile to engage our users!Make independent and insightful decisions while complying with company procedures, guidelines and policies.Maintain high performance metrics including quality, adherence, resolution rate, efficiency and customer satisfaction.Continuously look for areas of improvement in your performance, processes, tools and the overall platform.Take initiative in resolving high wait times while not sacrificing a great customer experience.Engage and contribute as a member of the team through your active participation in coaching sessions, team meetings, team building activities and other team and company events.Actively demonstrate and uphold the values of ThumbtackMust-Have Qualifications If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. 3+ years experience in a customer service driven role- BPO, shared services, related industryExperience working in a multi-channel (omni) environment- voice experience is a must!Mature, self-motivated and detail oriented individualCustomer obsessed with an understanding of what it takes to provide a great experienceAbility to succeed in a fast-paced, tech start-up environmentExcellent English verbal and written communication skillsExcellent critical thinking and analytical skills that can be used towards effective problem-solving and resolutionExpert de-escalation and conflict resolution skillsAdaptability and resilience for handling difficult interactions and frequent changeWillingness to work all shifts including daytime, mid-day and graveyard shifts. Must be available to work weekend days and some holidays.Willingness to participate in overtime in case of increased volumes or reduced staffing.Experience and comfortability navigating multiple systems including an ability to get up to speed quicklyNice-to-Have QualificationsExperience handling escalated customer contacts to identify a mutually beneficial solutionSpanish language skills - written and verbal Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines*. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.More About UsThumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset.Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford.See what it’s like to work hereMeet the pros who inspire usFollow us on LinkedInDiscover our virtual first plan Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .Currently, Thumbtackers can live anywhere in Ontario, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, IL, IN, KY, MD, MA, MI, MN, MO, NV, NH, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.

BenefitsPermanently work from homePay wired directly to your bank once a month$50 monthly medical stipendPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based quarterly bonusesWork directly with the client (no floating here!)Career fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumniGrow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. We’ll always be remote first in the PH, but want to foster team culture by gathering when it’s completely safe, doing team building activities and brainstorming in person occasionally.Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!What YOU will be doing:Working with our AT RISK customers, the ones that are at risk of churning. How do we do this? Using tool based triggers, we reach out to customers proactively to engage with them better and make sure they’re using Workstream effectivelyEstablish yourself as a trusted advisor — Be the client partner on how Workstream can help achieve their business goalsBe your customers’ greatest advocate — Voice customer concerns and collect feedback for product and process improvementsBe a team player — Work cross-functionally with internal teams to improve company initiatives and processes, working closely with our Product team and Sales teams to provide big picture insights based on your customer interactionsVocalize issues that customers are facing to Customer Success leadership, in order to make long-term improvementsWHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a high growth US headquartered technology startupYOUR DAY TO DAY: Use tools like Salesforce and Outreach to proactively reach out to clients.Keep track of communication with our internal team while we do this. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry!Own the customer’s outcomes! Promptly respond to client questions within minutes/hours and resolve issues within 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, and to share with other customers on best practice.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 

Benefits Permanently work from home$50 monthly medical stipendPay wired directly to your bank once a monthPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based quarterly bonusesWork directly with the client (no floating here!)Career fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumniGrow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. We’ll always be remote first in the PH, but want to foster team culture by gathering when it’s completely safe, doing team building activities and brainstorming in person occasionally.Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!WHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsAble to educate and influence customers (Sales background a plus)Loves fostering client relationships and great with follow upCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a Silicon Valley based technology startup What YOU will be doing:Work with our SMB clients who have an opportunity to grow Immediately respond and foster communication with clients who reach out to our internal teams with interest to expand their business with usProactively identify cross-sell and upsell opportunities in our SMB segment for revenue expansion. Coordinate with the Sales team to execute on these opportunitiesKeep track of trends of upsell opportunities in order to efficiently and effectively grow clientsCreate client and internal content to share for better understanding of the segmentYOUR DAY TO DAY: Use tools like Salesforce, RingDNA and Outreach to proactively reach out to clients.Keep track of communication with our internal team while we do this. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry and need clear communication and dedicated follow upsLearn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, and to share with other customers on best practice.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 

The MissionThe JAPAC Customer Success Team (or JACST, our team based approach to servicing customers in JAPAC) are searching for the next Customer Success Manager to join our team.CST is a critical function of the Customer Success business that is instrumental in helping millions of customers grow better. This team services thousands of customers in a lightweight, scalable way that delivers value to customers when they need it most using a variety of communication methods from 1:1 calls right through to touchless automation. The install base is made up of a wide range of customer types from small medium business to large fast scaling startups.The newest member of our team will be responsible for working in a team based model to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software through scaled efforts. The outcome is increased value, satisfaction, and renewal of the customer.Find out more about our JAPAC Customer Success Team here.In This Role, You'll Get ToWork with a large, varied group of HubSpot Customers to ensure their success on the HubSpot toolsBecome an expert in Inbound sales and marketing. Serve as a highly knowledgeable point of contact for HubSpot’s suite of products and the inbound marketing methodologyProvide a world class service experience to HubSpot customers through timely and succinct communication via phone and emailIndependently and successfully manage a high volume of task execution, financial management and issues or escalation casesCoach HubSpot customers on HubSpot products, through online presentations and demonstrations to drive product adoption and account retentionCollaborate with global stakeholders for delivery of scaled programs to drive tool adoptions and retention with focus on our JAPAC portfolio.Help surface good fit leads to sales by driving value in every conversationWe Are Looking For People WhoAre passionate about customer success and experienceSolve problems with curiosity, creativity and a logical mindsetEmbrace challenges and change and thrive in a fast-paced environmentCan work with customers to handle tough conversations and negotiationsCan manage multiple projects while maintaining strict attention to detailContribute to a positive team environment by investing in relationships with customers and colleaguesHave an aptitude for learning software and has strong organization skillsHave prior experience in a client facing or account management roleWhat are the benefits? Unlimited Vacation & Global Week of RestFlexible work options (Learn more here)Five-Year sabbatical (four-week paid sabbatical with the equivalent of USD$5K Bonus)Employee Stock Purchase PlanComprehensive benefits package (medical, dental and life insurance)Tuition Reimbursement and Employee Development of up to $5,000 USD per annumThe Free books programPrimary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeksClick here to learn more about our benefits and perksConfidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.Important COVID-19 Guidance (For candidates applying to roles in the United States):Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated. About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. About the Role:Workstream is an early, seed stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~30 full timers + a few part timers with strong passion to make hiring easier and faster. We hope to find a teammate with the same energy.We are looking for a passionate and dedicated individual to join our growing team. This person will be a core member of our customer support team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work US Pacific time zone hours (9am - 6pm PST).Responsibilities:Identify customer needs and help customers use specific featuresRespond to customer queries in a timely and accurate way, via phone, email or chatAnalyze and report product malfunctionsMaintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.Ensure customer satisfaction and provide professional customer support.Assist in training junior Customer Support RepresentativesCustomer Support (90%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails and Intercom.Promptly respond to client questions -- median first response time ~ 1-2 minutes.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request. Proactively check-in with clients until the issue is resolved.Customer Success (10%)As a Support team, you will help the Success team as much as possible with tasks to get clients set up and make any modifications that clients request. The Success team is at its best when they are constantly talking to clients, communicating, building relationships, and answering questions/helping during calls, so as part of the Support team, you will help with the more specific tasks .During downtime, you will help out with improving our help center by writing articles and recording video tutorials.What we are looking for:Have a long-term vision of working and growing with a Silicon Valley based technology startup and stay with the team for at least 2 to 4 yearsExperience as a Customer Support Specialist or similar CS role of 1 to 3 years.Familiarity with our industry is a plusExcellent communication and problem-solving skillsAbility to prioritize workExperience using help desk software and remote support toolsFluent in English both verbal and written is a must.Phone support experience is a must.Must have a reliable high-speed and stable internet connection.Intercom chat experience is a plus. Training experience is a plusNice-to-have’s:Startup experience of 1 + yearKnowledge in Salesforce, Intercom, and Google WorkplaceBackground in Project coordination or handling multiple accounts at once.Experience in handling voice accountsWe really value people with a good culture fit, and here are some of the values that we have - https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/editHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running.  You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.

Klinify is a fast-growing and innovative start-up providing digital solutions to clinics that ease the workflow of doctors and improve patient outcomes. What started as a document management system to help doctors migrate to electronic records using tablet computers has since evolved into an end-to-end clinic management platform. The team behind Klinify is a diverse group of individuals hailing from Singapore, India, and Malaysia, all united by the vision of unlocking medical data to save lives.We are now expanding! We are looking for energetic, passionate and confident individuals who can support our business and customer operations. This is a fantastic opportunity to get exposure to business process development and the health-tech industry.Klinify is devoted to helping clinics streamline their daily operations. As a customer support representative, you will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up to date on industry products and trends and communicate this with your team accordingly. Hear from our alumni:“Klinify is a no-nonsense, high-productivity start-up. Through my experience here I got to not only hone my data analytics skills, but understand customer development, marketing, and leadership. If you like to challenge yourself with new experiences, you will love it here.” – Pranay Mohnot (Data Intern - Third-Year Student at NUS)“If you've ever wondered what working in a lean, successful, productivity-driven tech start-up feels like, join Klinify! You'll get to tackle fun, challenging real-world problems!” – Saif Uddin Mahmud (Backend Engineer)“The decision to intern at Klinify led to awesome opportunities to hone technical and soft skills. With friendly colleagues eager to help me fulfil meaningful responsibilities, it was one of my best working experiences!” – Paras Bhatt (Data Intern - Fourth-Year Student at NUS)What you’ll do:Champion the day to day customer service operationsResponsible for the creation of creative, informative and engaging customer-oriented contentCollaborate within the operations team to improve and automate the customer service processManage and implement organisational strategies on a day-to-day basisImprove your writing skills by maintaining and upkeeping documentationWhat we’re looking for:Possess a Bachelor’s degree or Diploma in Business, Communication, IT, or related fieldHave, or be willing to learn, basic technical (software) skillsExcellent oral and written communication skills in English and Malay are a mustDriven, self-motivated, enthusiastic, with a “can do” attitudeFlexible approach, able to operate effectively with uncertainty and changeAble to work with minimum supervisionConfidence in project management and believes in first principles thinkingVideo editing skills are a bonusStrong foundation in Mathematics, Science, and Communication is a bonusGet in touch:This is a remote (WFH) job.

Want to work for an exciting company that's completely smashing the market? We are looking for a highly skilled and experienced virtual Customer Service specialist to join our awesome Customer Support team for our E-Commerce Dropshipping Store!We'll be throwing you right into our fantastic team from the get-go. We are looking to break down the barriers of remote working, and so we hold regular company-wide meetings that not only update you all to our direction but are also super fun! With games, awards and regular bonuses, you'll look forward to them every week!We're looking to bring on-board someone with a passion for delivering excellence with the ethos of quality over quantity. Sound like you? Apply now!IMPORTANT: It is essential to have previously worked in customer service for 5 years minimum. We're looking for a high caliber freelancer with superb English writing skills who can elicit customer support with minimal guidance (although this will be available!). On your application, please provide in-depth detail about your previous experience working in this field.Job Requirements:2-3 yrs Phone CS experience2-3 yrs Chat/Email CS experienceExcellent conversational skills in EnglishExcellent written English skillsExperience using ZendeskExperience using ShopifyExperience performing customer service for an E-Commerce Dropshipping storeIn-depth knowledge of the Dropshipping modelWilling to work in the USA time zone (PST / CST / EST)Responsibilities:Assist in the ticket handling of our current CS team and generally look to improve our team at every opportunityRespond to customer requests on Zendesk in perfect EnglishContinuously looking to improve the support systems currently in place (rewards provided for good suggestions)Look up customer order information on ShopifyAssisting in the tracking of customer packagesIssue refunds according to our refund policyOrder the re-sending of products to customers when requiredType the word "owl" if you have read all the contents in this job post.Respond to all assigned customer issues in an accurate and timely mannerAct at all times in a positive manner both towards customers and fellow members of our remotely-based team.

Overview:Affable is looking for a driven Customer Success Specialist to join us! Your role will focus on managing and servicing U.S time zones-based clients, ensuring engagement and retention of users.As their main point of contact, you will champion the client onboarding, post-onboarding and renewal process to ensure new and existing users have enough support to scale their influencer marketing campaigns. Job TypeFull-timeRemoteU.S time-zones basedSkills:Fluent in English (written and spoken)Minimally a diploma in Hospitality, Marketing, Business or equivalentMinimally 1 - 2 years experience in a Client Success, Account Management or front-facing roleProactive, self-starting, compassionate, quick learner, team playerResponsibilitiesHave in-depth knowledge of Affable’s platform to address client questions and share tipsSupport BD team in lead conversion if requiredEnsure smooth internal handover process from Sales to Client Success, organise onboarding sessionTake ownership of accounts and build solid client relationshipsMaintain communication with users and POCs on feature releases, check-ins, etcHold regular QBRs or consultation sessions with users and POCsAble to communicate effectively with relevant teams (Marketing, Product, Engineering) for feedback, product requests, escalate challenges, etcMaintain Affable’s G2 profile scoringIn essence, being passionate about all things client experience and building strong relationships.

PerksPermanently work from homePay wired directly to your bank once a monthPay starts once you begin trainingFixed shift US business hoursPerformance based year end bonusesWork directly with the clientLearn from a team of Stanford, MIT, Google and Harvard alumniCareer fast track for performers and internal mobility Grow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! You will primarily lead new client onboarding for small/mid sized clients, and own customer support. To do this, you will ideally have an empathy for people, can explain concepts clearly and concisely both via email and via video calls, and are tech savvy. You will be measured on how successful clients get onboarded to Workstream, which is quantified as the trial conversion rate. Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role is PERMANENTLY remote. Who we areCheck out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3 A/editEntrepreneurial, hungry, passionate and tech-savvyBe hungry and quick to learn.Be a good communicator, both verbal and written. Able to explain concepts clearly and conciselyEmpathetic to customer needs, understand that questions that customers askHave a long-term vision of working and growing with a Silicon Valley based technology startupBe fluent in English and American culture, being able to easily build relationships with US based clientsDetail oriented. Keeping track of notes is a key to success[Nice to have] Startup experience of 1 to 3 years (prior customer success experience even better)[Nice to have] Analytics skills a plus New Client Onboarding (70%)Own the onboarding of new small- and medium-sized customers to Workstream.Lead kickoff calls with new customers, which are 45-min calls to understand client needs, and train new clients on the ins-and-outs or our software.To give you an idea of workload, you may do up to 4 or 6 kickoff calls a day, with each being 45min-1hour long.Be an expert in Workstream, so you can guide new users and answer their questions.Make adjustments to client accounts as needed.Be the point person about new clients during their onboarding process. Collaborate with sales and other customer success teammates to pull in resources and support as needed.Keep track of client activity, notes, and next steps clearly in SalesforceConduct training for users. Develop training manuals and processes as needed to ensure users can grasp key ideas.Most of customer success work will be done remotely (phone, email, and Zoom). Occasionally (very rarely) we will visit clients in person, whether locally or involving travel. Customer Support (30%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails, Intercom, and the occasional phone call or text.Own the customer support work! Promptly respond to client questions -- depending on the tier, within minutes/hours or in 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in an email template, so they can be re-used to make the next time faster.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request.Proactively check-in with clients based on triggers and automation. We have a very cool system of automation that sends out alerts, so you can act on the alert and contact our clients! 

NOTE: This is a 100% remote position for candidates located in The Philippines. The working hours for this position will be Saturday-Wednesday, 7am-4pm local Manila time. Applicants must have a dedicated working space with a computer and high-speed internet.Cloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on leading clouds (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).Companies like Turner, Cognizant, SAS, and ThermoFisher customize Cloud Academy to contextualize learning and leverage the platform to assign, manage, and measure cloud enablement at scale. Learn more at cloudacademy.com.We are looking for an experienced professional to handle end-user customer support for Cloud Academy’s B2C and B2B enterprise SaaS customer base. This position must also work independently on projects, from conception to completion, and be able to work under pressure at times handling a wide variety of activities and confidential matters with discretion. The individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, information technology management, vendor management, organizational skills, and the ability to maintain a realistic balance among multiple priorities. This position must maintain current technical skills, excellent client service, and a polite, professional demeanor.You should have a working knowledge of AWS, Azure, and/or Google Cloud Platforms and a truly limitless desire to learn more about technology. You should have B2C and B2B Enterprise SaaS experience and an entrepreneurial get-it-done attitude.This position reports directly to our Director of Customer Success and works closely with our US-based enterprise Customer Success team, our Swiss-based product development team, and our global team of training content creators. What You'll Do Be the face of Cloud Academy with our customers, delivering excellent interactions over email, chat, and voice channels.Support users of Cloud Academy’s web app and mobile applications, and Hands-on Labs (actual training environments on AWS, Azure, Google Cloud Platform like the ones you see here).Evaluate user needs, collect customer feedback, research and identify technical problems, and work with content, engineering, and product teams to determine workarounds and solutions.Participate in weekly product meetings and bug scrubs — using data to help determine priorities for our product and content teams.Identify common themes to create platform FAQs and proactively coordinate with our content. development team to update FAQs as product features are released weekly.Identify areas of opportunity to streamline and automate our support processes. Requirements Strong track record in customer support for a B2C and B2B Enterprise SaaS product.Ability to grasp and explain complex technical concepts and techniques across multiple platforms.Understanding of AWS, Azure, and/or Google Cloud Platform service offerings and a strong desire to learn more (please indicate if you hold any vendor certifications).An innate sense of urgency to get things done the right way.Ability to act independently and hold stakeholders across the company accountable for deliverables.Experience and prudence dealing with sensitive data and systems (e.g., handling e-commerce disputes).Excellent written and spoken English.Significant experience (3+ years) working with Zendesk platform supporting customers.A dedicated home office space with high-speed internet, a computer and a headsetBonus PointsAWS, Azure, GCP certified — or you have passed an equivalent Cloud Academy certification prep examExperience with Recurly or other payment service provides.Experience supporting e-learning platforms.Technical writing experience.Knowledge of network and application protocol stackUnderstanding of information security concepts, tools and processes

We are looking to hire a Customer Service Representative with at least 6 months experience in providing customer support.This is for a project-based engagement with the possibility of extension.What will you really do?Answering inquiries and complaints via phone or e-mailAssisting customers by responding to their questionsCommunicate effectively via phone calls and video calls with our customerHandling complaints in a patient and effective mannerGiving the best solution based on details provided by the customer Why We Think This Job Is Great It’s a full-time, 100% remote position where you’ll work from home.You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you. Qualifications At least 6 months call center experienceStrong command of the English Language both oral and writtenMust be highly trainable, pro-active, and has initiativeCapable of working from home with strong internet connectivity.Open for a project-based engagement with a high possibility of extensionWilling to start work immediately and on a graveyard shiftAbility to work with international teams where team members are in different locations and belong to different cultures.About UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.

We’re looking for a Customer Service Team Leader who is excited to work from home (100% remote) and join a startup.What does a work-from-home Customer Service Representative Team Leader really do? You’ll supervise and lead a team of Customer Service Representative agents.Responsibilities Provide communication in EnglishProvide regular performance-related feedback.Strategizing and monitoring daily activities of customer service operations.Assist customer service staff with duties where required.Train staff in areas of customer service and company policies.Assist with the development and implementation of service policies, and explaining these to agents.Maintain documentation about customer service department activities.Why We Think This Job Is Great It’s a 100% remote position where you’ll work from homeYou’ll be guaranteed a salary for 30 days should project ends in less than a monthYou’ll have the resources you need to learn, lead, and deliver resultsYou’ll work directly with our TELCO team and executives that have over 25 years of experience and $7B in the ICT industry. Qualifications Call Center TL/SME/OIC experienceExcellent command of the English languageCommunicates clearly and articulatelyAttention to detail and accuracyAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 4 gig RAM)Internet speed no lower than 6 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data or prepaid WiFi kit)A designated work areaHeadset with micAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.

We are looking to hire hardworking Customer Service Representative professionals to join our team immediately. No experience is required as long as you have a good command of the English language.You’ll be providing excellent customer service by talking with clients and helping answer their questions and solve problems, often on a wide array of topics, and are a crucial part of ensuring overall customer satisfaction.You will play an essential role when it comes to identifying what clients want while providing excellent, professional customer service, including diffusing unhappy clients when needed.To be successful in this role, you must have the ability to manage time well; use software, scripts, and tools; and maintain lasting relationships with other call center members, as well as external clients. Responsibilities Provide communication in EnglishDo Inbound and Outbound call support by responding to customer queriesMaintain records related to what transpired on the callDemonstrate mastery of customer service call script within a specified timeframeWhy We Think This Job Is Great It’s a 100% remote position where you’ll work from homeYou’ll be guaranteed a salary for 30 days should when the project ends in less than a monthYou’ll have the resources you need to learn, lead, and deliver resultsYou’ll work directly with our TELCO team and executives that have over 25 years of experience and $7B in the ICT industry. Qualifications Excellent command of the English languageCommunicates clearly and articulatelyAttention to detail and accuracyAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 4 gb RAM)Internet speed no lower than 6 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data or prepaid WiFi kit)A designated work areaHeadset with micAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.

DescriptionCompany Overviewiboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations in Orlando, San Diego, London, and the Philippines.At iboss, we believe that exceptional employees are the key to our success. Our teams are hands on, diverse, nimble and highly empowered to drive excellence. Come be a part of the team that will transform the way cybersecurity is delivered!Job DescriptionCustomer Success Associates play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Associates will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.An ideal candidate for this role may have knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. This is a excellent opportunity for a candidate that has recently completed their degree in Information Technology with an emphasis on networks and/or cybersecurity tracks. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threatsResponsibilitiesEnsure that customer desired outcomes are achieved through proactive cadence driven outreachManage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfiedAct as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilitiesAdvise customers about new products and feature enhancementsProvide feedback to product management, engineering, and R&D teamsWorking with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.Document interactions comprehensively for auditing and record keeping purposesHelp customers measure success by baselining current vs future stateWork with team leads and management to bubble up recurring issues or opportunities for product or process improvements.Create, provide, and present quotations to customersAcquire purchase orders from customersCreate and submit knowledgebase entries to help improve customer self-service capabilities.Create and maintain internal knowledge systems to assist other internal team membersStay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.Attend and present at trade shows and on-site trainingQualificationsThe responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.2-year college degree (4-year a plus)Previous technical support experienceOutgoing personality and comfortable speaking to customersPossess a strong work ethic and team player mentalityExcellent communication skills both verbal and writtenExperience designing and supporting multilayer IP networks; routing and switching a plusExperience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS a plusExperience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devicesExperience managing Windows Server or Red Hat Linux server environments a plusExperience managing large (>1k seat) Windows and Mac workstation deployments a plusExperience managing DNS; Microsoft or Bind a plusExperience with acquiring and analyzing packet captures a plusHighly developed sense of integrity and commitment to customer satisfactionStrong detail orientation and listening skills.Strong decision making and analytical abilitiesWilling to travel 10% of the timeBenefitsPaid Time Off (PTO)Company paid holidaysOptimistic, supportive, and FUN work environmentFantastic company eventsThe duties and responsibilities described above are essential functions of the job.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.This position is not eligible for sponsorship of work visas

JOIN THE FASTEST GROWING TECH COMPANY IN THE COUNTRY!Perks:Remote Work (Laptops will be provided)Paid trainings and certificationsPaid leaves upon hireFun and innovative culture - we love getting things done while also having fun!MAIN AREA OF RESPONSIBILITY:The primary responsibility of a Customer Success Manager (CSM) under Client Shared Services is to ensure renewals from clients by facilitating different initiatives working with product, support, legal and other teams. Adoption, retention, and advocacy are key initiatives for the CSM.TASKS:Define and optimize customer journey and create standard presentation materials for lifecycle playsManage escalations from clients, and follow a method process to your managerGather feedback from other departments, including Sales, Support, Product, and others to improve the customer experienceCreate renewal, up-sell strategies with retention as focusContribute to creating one-to-many campaigns or process to efficiently manage over 100 customer relationshipsOwn key metrics for the team such as renewal rate, up-sell target, product adoption metrics, customer satisfaction survey scoreFind innovative ways to effectively communicate with multiple clients, and to ensure all customer inquiries are responded to in a timely mannerContribute to building a team delivering world-class services to our clients.Ensure all client information is up-to-date and accurate in our database software.Perform other duties as assigned by the companyQUALIFICATIONS | COMPETENCIES:At least 2 years experience in account management, preferably in the software industry.Preferably has some marketing experience as creating campaigns is frequent.Has a track record of being a high achiever and a results driven professional.Strong empathy for customers and passion for revenue and growth.Analytical and process-oriented mindset.Ability to command a group of individuals in a room quickly and be assertive in a public environment.Strong communication skills including the ability to work and effectively interact with all levels of the organization (development, sales, marketing, professional services).Ability to work in an entrepreneurial environment in a team and individually.Creative problem solverPowered by JazzHR7YDxmsqVZz

Job SummaryThe Red Hat Global Professional Services team is looking for a Services Delivery Manager to join us in Kuala Lumpur, Malaysia. In this role, you will guide and run our consulting services business which includes both technical consulting and project management services in Malaysia. You'll help us evolve and grow our Services team to engage across IT environments and offer more strategic services together with our technology solutions. You'll ensure sales alignment and integration, you'll promote the services business model, offerings, go-to-market, and operations, and you'll provide leadership and organization management. You'll work closely with the Red Hat Sales team in Malaysia to promote sales and business development for Services teams across the region. As a Services Delivery Manager, you will guide your team in preparing or reviewing project proposals, including business and technical requirements, deliverable schedules, delivery times, and deal closing. Successful applicants must reside in a country where Red Hat is registered to do business.Primary Job ResponsibilitiesManage financial performance, including tracking and reporting in regards to booking and margin, revenue, and sales forecasting from both partner and contractor relationships and internal delivery channelsAbility to transform and enable services teams and partners to move from a single-solution focus to a multi-offering and solutions-oriented approachOversee and implement systems, policies, and processes to ensure standardization, optimization, and legal and fiduciary compliancePlan, guide, and manage the deployment of new consulting engagements and marketing initiativesWork with sales managers and sales account managers to promote the services in large and complex enterprise accounts in the PhilippinesWatch services sales and be responsible for the overall quality of the servicesEmbrace and implement global strategies and offeringsScale the business to meet our 3 and 5 year strategiesAdvocate value-selling and solutions-selling approachesRequired Skills15+ years of experience working in the IT professional services industry4+ years of experience with people management and consulting practice managementConsistent record of growing a successful consulting businessProven customer-facing and consultative skillsTechnical background working as an IT professional to earn credibility with the Consulting teamBusiness development and go-to-market experienceSales leadership and services management experienceAbility to deal with ambiguity in a fast-moving business environmentExcellent collaboration, communication, and inspirational skillsSolid written and verbal communication skills in EnglishAbout Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.