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remote
remote
Customer Success Manager - JACST
HubSpot IT / Development
Remote (Asia Time Zone Permitted) Negotiable
The MissionThe JAPAC Customer Success Team (or JACST, our team based approach to servicing customers in JAPAC) are searching for the next Customer Success Manager to join our team.CST is a critical function of the Customer Success business that is instrumental in helping millions of customers grow better. This team services thousands of customers in a lightweight, scalable way that delivers value to customers when they need it most using a variety of communication methods from 1:1 calls right through to touchless automation. The install base is made up of a wide range of customer types from small medium business to large fast scaling startups.The newest member of our team will be responsible for working in a team based model to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software through scaled efforts. The outcome is increased value, satisfaction, and renewal of the customer.Find out more about our JAPAC Customer Success Team here.In This Role, You'll Get ToWork with a large, varied group of HubSpot Customers to ensure their success on the HubSpot toolsBecome an expert in Inbound sales and marketing. Serve as a highly knowledgeable point of contact for HubSpot’s suite of products and the inbound marketing methodologyProvide a world class service experience to HubSpot customers through timely and succinct communication via phone and emailIndependently and successfully manage a high volume of task execution, financial management and issues or escalation casesCoach HubSpot customers on HubSpot products, through online presentations and demonstrations to drive product adoption and account retentionCollaborate with global stakeholders for delivery of scaled programs to drive tool adoptions and retention with focus on our JAPAC portfolio.Help surface good fit leads to sales by driving value in every conversationWe Are Looking For People WhoAre passionate about customer success and experienceSolve problems with curiosity, creativity and a logical mindsetEmbrace challenges and change and thrive in a fast-paced environmentCan work with customers to handle tough conversations and negotiationsCan manage multiple projects while maintaining strict attention to detailContribute to a positive team environment by investing in relationships with customers and colleaguesHave an aptitude for learning software and has strong organization skillsHave prior experience in a client facing or account management roleWhat are the benefits? Unlimited Vacation & Global Week of RestFlexible work options (Learn more here)Five-Year sabbatical (four-week paid sabbatical with the equivalent of USD$5K Bonus)Employee Stock Purchase PlanComprehensive benefits package (medical, dental and life insurance)Tuition Reimbursement and Employee Development of up to $5,000 USD per annumThe Free books programPrimary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeksClick here to learn more about our benefits and perksConfidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.Important COVID-19 Guidance (For candidates applying to roles in the United States):Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated. About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
HubSpot
(IT / Development)
The MissionThe JAPAC Customer Success Team (or JACST, our team based approach to servicing customers in JAPAC) are searching for the next Customer Success Manager to join our team.CST is a critical function of the Customer Success business that is instrumental in helping millions of customers grow better. This team services thousands of customers in a lightweight, scalable way that delivers value to customers when they need it most using a variety of communication methods from 1:1 calls right through to touchless automation. The install base is made up of a wide range of customer types from small medium business to large fast scaling startups.The newest member of our team will be responsible for working in a team based model to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software through scaled efforts. The outcome is increased value, satisfaction, and renewal of the customer.Find out more about our JAPAC Customer Success Team here.In This Role, You'll Get ToWork with a large, varied group of HubSpot Customers to ensure their success on the HubSpot toolsBecome an expert in Inbound sales and marketing. Serve as a highly knowledgeable point of contact for HubSpot’s suite of products and the inbound marketing methodologyProvide a world class service experience to HubSpot customers through timely and succinct communication via phone and emailIndependently and successfully manage a high volume of task execution, financial management and issues or escalation casesCoach HubSpot customers on HubSpot products, through online presentations and demonstrations to drive product adoption and account retentionCollaborate with global stakeholders for delivery of scaled programs to drive tool adoptions and retention with focus on our JAPAC portfolio.Help surface good fit leads to sales by driving value in every conversationWe Are Looking For People WhoAre passionate about customer success and experienceSolve problems with curiosity, creativity and a logical mindsetEmbrace challenges and change and thrive in a fast-paced environmentCan work with customers to handle tough conversations and negotiationsCan manage multiple projects while maintaining strict attention to detailContribute to a positive team environment by investing in relationships with customers and colleaguesHave an aptitude for learning software and has strong organization skillsHave prior experience in a client facing or account management roleWhat are the benefits? Unlimited Vacation & Global Week of RestFlexible work options (Learn more here)Five-Year sabbatical (four-week paid sabbatical with the equivalent of USD$5K Bonus)Employee Stock Purchase PlanComprehensive benefits package (medical, dental and life insurance)Tuition Reimbursement and Employee Development of up to $5,000 USD per annumThe Free books programPrimary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeksClick here to learn more about our benefits and perksConfidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.Important COVID-19 Guidance (For candidates applying to roles in the United States):Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated. About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
remote
remote
Customer Support Representative
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. About the Role:Workstream is an early, seed stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~30 full timers + a few part timers with strong passion to make hiring easier and faster. We hope to find a teammate with the same energy.We are looking for a passionate and dedicated individual to join our growing team. This person will be a core member of our customer support team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work US Pacific time zone hours (9am - 6pm PST).Responsibilities:Identify customer needs and help customers use specific featuresRespond to customer queries in a timely and accurate way, via phone, email or chatAnalyze and report product malfunctionsMaintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.Ensure customer satisfaction and provide professional customer support.Assist in training junior Customer Support RepresentativesCustomer Support (90%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails and Intercom.Promptly respond to client questions -- median first response time ~ 1-2 minutes.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request. Proactively check-in with clients until the issue is resolved.Customer Success (10%)As a Support team, you will help the Success team as much as possible with tasks to get clients set up and make any modifications that clients request. The Success team is at its best when they are constantly talking to clients, communicating, building relationships, and answering questions/helping during calls, so as part of the Support team, you will help with the more specific tasks .During downtime, you will help out with improving our help center by writing articles and recording video tutorials.What we are looking for:Have a long-term vision of working and growing with a Silicon Valley based technology startup and stay with the team for at least 2 to 4 yearsExperience as a Customer Support Specialist or similar CS role of 1 to 3 years.Familiarity with our industry is a plusExcellent communication and problem-solving skillsAbility to prioritize workExperience using help desk software and remote support toolsFluent in English both verbal and written is a must.Phone support experience is a must.Must have a reliable high-speed and stable internet connection.Intercom chat experience is a plus. Training experience is a plusNice-to-have’s:Startup experience of 1 + yearKnowledge in Salesforce, Intercom, and Google WorkplaceBackground in Project coordination or handling multiple accounts at once.Experience in handling voice accountsWe really value people with a good culture fit, and here are some of the values that we have - https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/editHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running.  You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
Workstream
(IT / Development)
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. About the Role:Workstream is an early, seed stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~30 full timers + a few part timers with strong passion to make hiring easier and faster. We hope to find a teammate with the same energy.We are looking for a passionate and dedicated individual to join our growing team. This person will be a core member of our customer support team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work US Pacific time zone hours (9am - 6pm PST).Responsibilities:Identify customer needs and help customers use specific featuresRespond to customer queries in a timely and accurate way, via phone, email or chatAnalyze and report product malfunctionsMaintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.Ensure customer satisfaction and provide professional customer support.Assist in training junior Customer Support RepresentativesCustomer Support (90%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails and Intercom.Promptly respond to client questions -- median first response time ~ 1-2 minutes.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request. Proactively check-in with clients until the issue is resolved.Customer Success (10%)As a Support team, you will help the Success team as much as possible with tasks to get clients set up and make any modifications that clients request. The Success team is at its best when they are constantly talking to clients, communicating, building relationships, and answering questions/helping during calls, so as part of the Support team, you will help with the more specific tasks .During downtime, you will help out with improving our help center by writing articles and recording video tutorials.What we are looking for:Have a long-term vision of working and growing with a Silicon Valley based technology startup and stay with the team for at least 2 to 4 yearsExperience as a Customer Support Specialist or similar CS role of 1 to 3 years.Familiarity with our industry is a plusExcellent communication and problem-solving skillsAbility to prioritize workExperience using help desk software and remote support toolsFluent in English both verbal and written is a must.Phone support experience is a must.Must have a reliable high-speed and stable internet connection.Intercom chat experience is a plus. Training experience is a plusNice-to-have’s:Startup experience of 1 + yearKnowledge in Salesforce, Intercom, and Google WorkplaceBackground in Project coordination or handling multiple accounts at once.Experience in handling voice accountsWe really value people with a good culture fit, and here are some of the values that we have - https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/editHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running.  You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
remote
remote
Customer Service Agent
Titan Power Plus IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Want to work for an exciting company that's completely smashing the market? We are looking for a highly skilled and experienced virtual Customer Service specialist to join our awesome Customer Support team for our E-Commerce Dropshipping Store!We'll be throwing you right into our fantastic team from the get-go. We are looking to break down the barriers of remote working, and so we hold regular company-wide meetings that not only update you all to our direction but are also super fun! With games, awards and regular bonuses, you'll look forward to them every week!We're looking to bring on-board someone with a passion for delivering excellence with the ethos of quality over quantity. Sound like you? Apply now!IMPORTANT: It is essential to have previously worked in customer service for 5 years minimum. We're looking for a high caliber freelancer with superb English writing skills who can elicit customer support with minimal guidance (although this will be available!). On your application, please provide in-depth detail about your previous experience working in this field.Job Requirements:2-3 yrs Phone CS experience2-3 yrs Chat/Email CS experienceExcellent conversational skills in EnglishExcellent written English skillsExperience using ZendeskExperience using ShopifyExperience performing customer service for an E-Commerce Dropshipping storeIn-depth knowledge of the Dropshipping modelWilling to work in the USA time zone (PST / CST / EST)Responsibilities:Assist in the ticket handling of our current CS team and generally look to improve our team at every opportunityRespond to customer requests on Zendesk in perfect EnglishContinuously looking to improve the support systems currently in place (rewards provided for good suggestions)Look up customer order information on ShopifyAssisting in the tracking of customer packagesIssue refunds according to our refund policyOrder the re-sending of products to customers when requiredType the word "owl" if you have read all the contents in this job post.Respond to all assigned customer issues in an accurate and timely mannerAct at all times in a positive manner both towards customers and fellow members of our remotely-based team.
Titan Power Plus
(IT / Development)
Want to work for an exciting company that's completely smashing the market? We are looking for a highly skilled and experienced virtual Customer Service specialist to join our awesome Customer Support team for our E-Commerce Dropshipping Store!We'll be throwing you right into our fantastic team from the get-go. We are looking to break down the barriers of remote working, and so we hold regular company-wide meetings that not only update you all to our direction but are also super fun! With games, awards and regular bonuses, you'll look forward to them every week!We're looking to bring on-board someone with a passion for delivering excellence with the ethos of quality over quantity. Sound like you? Apply now!IMPORTANT: It is essential to have previously worked in customer service for 5 years minimum. We're looking for a high caliber freelancer with superb English writing skills who can elicit customer support with minimal guidance (although this will be available!). On your application, please provide in-depth detail about your previous experience working in this field.Job Requirements:2-3 yrs Phone CS experience2-3 yrs Chat/Email CS experienceExcellent conversational skills in EnglishExcellent written English skillsExperience using ZendeskExperience using ShopifyExperience performing customer service for an E-Commerce Dropshipping storeIn-depth knowledge of the Dropshipping modelWilling to work in the USA time zone (PST / CST / EST)Responsibilities:Assist in the ticket handling of our current CS team and generally look to improve our team at every opportunityRespond to customer requests on Zendesk in perfect EnglishContinuously looking to improve the support systems currently in place (rewards provided for good suggestions)Look up customer order information on ShopifyAssisting in the tracking of customer packagesIssue refunds according to our refund policyOrder the re-sending of products to customers when requiredType the word "owl" if you have read all the contents in this job post.Respond to all assigned customer issues in an accurate and timely mannerAct at all times in a positive manner both towards customers and fellow members of our remotely-based team.
remote
remote
Customer Success Specialist
Affable.ai (Information technology and services) Customer Service 
Remote (Asia Time Zone Permitted) Negotiable
Overview:Affable is looking for a driven Customer Success Specialist to join us! Your role will focus on managing and servicing U.S time zones-based clients, ensuring engagement and retention of users.As their main point of contact, you will champion the client onboarding, post-onboarding and renewal process to ensure new and existing users have enough support to scale their influencer marketing campaigns. Job TypeFull-timeRemoteU.S time-zones basedSkills:Fluent in English (written and spoken)Minimally a diploma in Hospitality, Marketing, Business or equivalentMinimally 1 - 2 years experience in a Client Success, Account Management or front-facing roleProactive, self-starting, compassionate, quick learner, team playerResponsibilitiesHave in-depth knowledge of Affable’s platform to address client questions and share tipsSupport BD team in lead conversion if requiredEnsure smooth internal handover process from Sales to Client Success, organise onboarding sessionTake ownership of accounts and build solid client relationshipsMaintain communication with users and POCs on feature releases, check-ins, etcHold regular QBRs or consultation sessions with users and POCsAble to communicate effectively with relevant teams (Marketing, Product, Engineering) for feedback, product requests, escalate challenges, etcMaintain Affable’s G2 profile scoringIn essence, being passionate about all things client experience and building strong relationships.
Affable.ai
(Information technology and services) Customer Service 
Overview:Affable is looking for a driven Customer Success Specialist to join us! Your role will focus on managing and servicing U.S time zones-based clients, ensuring engagement and retention of users.As their main point of contact, you will champion the client onboarding, post-onboarding and renewal process to ensure new and existing users have enough support to scale their influencer marketing campaigns. Job TypeFull-timeRemoteU.S time-zones basedSkills:Fluent in English (written and spoken)Minimally a diploma in Hospitality, Marketing, Business or equivalentMinimally 1 - 2 years experience in a Client Success, Account Management or front-facing roleProactive, self-starting, compassionate, quick learner, team playerResponsibilitiesHave in-depth knowledge of Affable’s platform to address client questions and share tipsSupport BD team in lead conversion if requiredEnsure smooth internal handover process from Sales to Client Success, organise onboarding sessionTake ownership of accounts and build solid client relationshipsMaintain communication with users and POCs on feature releases, check-ins, etcHold regular QBRs or consultation sessions with users and POCsAble to communicate effectively with relevant teams (Marketing, Product, Engineering) for feedback, product requests, escalate challenges, etcMaintain Affable’s G2 profile scoringIn essence, being passionate about all things client experience and building strong relationships.
remote
remote
Customer Success Associate - Onboarding
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
PerksPermanently work from homePay wired directly to your bank once a monthPay starts once you begin trainingFixed shift US business hoursPerformance based year end bonusesWork directly with the clientLearn from a team of Stanford, MIT, Google and Harvard alumniCareer fast track for performers and internal mobility Grow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! You will primarily lead new client onboarding for small/mid sized clients, and own customer support. To do this, you will ideally have an empathy for people, can explain concepts clearly and concisely both via email and via video calls, and are tech savvy. You will be measured on how successful clients get onboarded to Workstream, which is quantified as the trial conversion rate. Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role is PERMANENTLY remote. Who we areCheck out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3 A/editEntrepreneurial, hungry, passionate and tech-savvyBe hungry and quick to learn.Be a good communicator, both verbal and written. Able to explain concepts clearly and conciselyEmpathetic to customer needs, understand that questions that customers askHave a long-term vision of working and growing with a Silicon Valley based technology startupBe fluent in English and American culture, being able to easily build relationships with US based clientsDetail oriented. Keeping track of notes is a key to success[Nice to have] Startup experience of 1 to 3 years (prior customer success experience even better)[Nice to have] Analytics skills a plus New Client Onboarding (70%)Own the onboarding of new small- and medium-sized customers to Workstream.Lead kickoff calls with new customers, which are 45-min calls to understand client needs, and train new clients on the ins-and-outs or our software.To give you an idea of workload, you may do up to 4 or 6 kickoff calls a day, with each being 45min-1hour long.Be an expert in Workstream, so you can guide new users and answer their questions.Make adjustments to client accounts as needed.Be the point person about new clients during their onboarding process. Collaborate with sales and other customer success teammates to pull in resources and support as needed.Keep track of client activity, notes, and next steps clearly in SalesforceConduct training for users. Develop training manuals and processes as needed to ensure users can grasp key ideas.Most of customer success work will be done remotely (phone, email, and Zoom). Occasionally (very rarely) we will visit clients in person, whether locally or involving travel. Customer Support (30%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails, Intercom, and the occasional phone call or text.Own the customer support work! Promptly respond to client questions -- depending on the tier, within minutes/hours or in 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in an email template, so they can be re-used to make the next time faster.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request.Proactively check-in with clients based on triggers and automation. We have a very cool system of automation that sends out alerts, so you can act on the alert and contact our clients! 
Workstream
(IT / Development)
PerksPermanently work from homePay wired directly to your bank once a monthPay starts once you begin trainingFixed shift US business hoursPerformance based year end bonusesWork directly with the clientLearn from a team of Stanford, MIT, Google and Harvard alumniCareer fast track for performers and internal mobility Grow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! You will primarily lead new client onboarding for small/mid sized clients, and own customer support. To do this, you will ideally have an empathy for people, can explain concepts clearly and concisely both via email and via video calls, and are tech savvy. You will be measured on how successful clients get onboarded to Workstream, which is quantified as the trial conversion rate. Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role is PERMANENTLY remote. Who we areCheck out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3 A/editEntrepreneurial, hungry, passionate and tech-savvyBe hungry and quick to learn.Be a good communicator, both verbal and written. Able to explain concepts clearly and conciselyEmpathetic to customer needs, understand that questions that customers askHave a long-term vision of working and growing with a Silicon Valley based technology startupBe fluent in English and American culture, being able to easily build relationships with US based clientsDetail oriented. Keeping track of notes is a key to success[Nice to have] Startup experience of 1 to 3 years (prior customer success experience even better)[Nice to have] Analytics skills a plus New Client Onboarding (70%)Own the onboarding of new small- and medium-sized customers to Workstream.Lead kickoff calls with new customers, which are 45-min calls to understand client needs, and train new clients on the ins-and-outs or our software.To give you an idea of workload, you may do up to 4 or 6 kickoff calls a day, with each being 45min-1hour long.Be an expert in Workstream, so you can guide new users and answer their questions.Make adjustments to client accounts as needed.Be the point person about new clients during their onboarding process. Collaborate with sales and other customer success teammates to pull in resources and support as needed.Keep track of client activity, notes, and next steps clearly in SalesforceConduct training for users. Develop training manuals and processes as needed to ensure users can grasp key ideas.Most of customer success work will be done remotely (phone, email, and Zoom). Occasionally (very rarely) we will visit clients in person, whether locally or involving travel. Customer Support (30%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails, Intercom, and the occasional phone call or text.Own the customer support work! Promptly respond to client questions -- depending on the tier, within minutes/hours or in 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in an email template, so they can be re-used to make the next time faster.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request.Proactively check-in with clients based on triggers and automation. We have a very cool system of automation that sends out alerts, so you can act on the alert and contact our clients! 
remote
remote
Customer Support Representative, Philippines (Remote)
Cloud Academy, Inc. (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
NOTE: This is a 100% remote position for candidates located in The Philippines. The working hours for this position will be Saturday-Wednesday, 7am-4pm local Manila time. Applicants must have a dedicated working space with a computer and high-speed internet.Cloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on leading clouds (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).Companies like Turner, Cognizant, SAS, and ThermoFisher customize Cloud Academy to contextualize learning and leverage the platform to assign, manage, and measure cloud enablement at scale. Learn more at cloudacademy.com.We are looking for an experienced professional to handle end-user customer support for Cloud Academy’s B2C and B2B enterprise SaaS customer base. This position must also work independently on projects, from conception to completion, and be able to work under pressure at times handling a wide variety of activities and confidential matters with discretion. The individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, information technology management, vendor management, organizational skills, and the ability to maintain a realistic balance among multiple priorities. This position must maintain current technical skills, excellent client service, and a polite, professional demeanor.You should have a working knowledge of AWS, Azure, and/or Google Cloud Platforms and a truly limitless desire to learn more about technology. You should have B2C and B2B Enterprise SaaS experience and an entrepreneurial get-it-done attitude.This position reports directly to our Director of Customer Success and works closely with our US-based enterprise Customer Success team, our Swiss-based product development team, and our global team of training content creators. What You'll Do Be the face of Cloud Academy with our customers, delivering excellent interactions over email, chat, and voice channels.Support users of Cloud Academy’s web app and mobile applications, and Hands-on Labs (actual training environments on AWS, Azure, Google Cloud Platform like the ones you see here).Evaluate user needs, collect customer feedback, research and identify technical problems, and work with content, engineering, and product teams to determine workarounds and solutions.Participate in weekly product meetings and bug scrubs — using data to help determine priorities for our product and content teams.Identify common themes to create platform FAQs and proactively coordinate with our content. development team to update FAQs as product features are released weekly.Identify areas of opportunity to streamline and automate our support processes. Requirements Strong track record in customer support for a B2C and B2B Enterprise SaaS product.Ability to grasp and explain complex technical concepts and techniques across multiple platforms.Understanding of AWS, Azure, and/or Google Cloud Platform service offerings and a strong desire to learn more (please indicate if you hold any vendor certifications).An innate sense of urgency to get things done the right way.Ability to act independently and hold stakeholders across the company accountable for deliverables.Experience and prudence dealing with sensitive data and systems (e.g., handling e-commerce disputes).Excellent written and spoken English.Significant experience (3+ years) working with Zendesk platform supporting customers.A dedicated home office space with high-speed internet, a computer and a headsetBonus PointsAWS, Azure, GCP certified — or you have passed an equivalent Cloud Academy certification prep examExperience with Recurly or other payment service provides.Experience supporting e-learning platforms.Technical writing experience.Knowledge of network and application protocol stackUnderstanding of information security concepts, tools and processes
Cloud Academy, Inc.
(Information technology and services)
NOTE: This is a 100% remote position for candidates located in The Philippines. The working hours for this position will be Saturday-Wednesday, 7am-4pm local Manila time. Applicants must have a dedicated working space with a computer and high-speed internet.Cloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on leading clouds (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).Companies like Turner, Cognizant, SAS, and ThermoFisher customize Cloud Academy to contextualize learning and leverage the platform to assign, manage, and measure cloud enablement at scale. Learn more at cloudacademy.com.We are looking for an experienced professional to handle end-user customer support for Cloud Academy’s B2C and B2B enterprise SaaS customer base. This position must also work independently on projects, from conception to completion, and be able to work under pressure at times handling a wide variety of activities and confidential matters with discretion. The individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, information technology management, vendor management, organizational skills, and the ability to maintain a realistic balance among multiple priorities. This position must maintain current technical skills, excellent client service, and a polite, professional demeanor.You should have a working knowledge of AWS, Azure, and/or Google Cloud Platforms and a truly limitless desire to learn more about technology. You should have B2C and B2B Enterprise SaaS experience and an entrepreneurial get-it-done attitude.This position reports directly to our Director of Customer Success and works closely with our US-based enterprise Customer Success team, our Swiss-based product development team, and our global team of training content creators. What You'll Do Be the face of Cloud Academy with our customers, delivering excellent interactions over email, chat, and voice channels.Support users of Cloud Academy’s web app and mobile applications, and Hands-on Labs (actual training environments on AWS, Azure, Google Cloud Platform like the ones you see here).Evaluate user needs, collect customer feedback, research and identify technical problems, and work with content, engineering, and product teams to determine workarounds and solutions.Participate in weekly product meetings and bug scrubs — using data to help determine priorities for our product and content teams.Identify common themes to create platform FAQs and proactively coordinate with our content. development team to update FAQs as product features are released weekly.Identify areas of opportunity to streamline and automate our support processes. Requirements Strong track record in customer support for a B2C and B2B Enterprise SaaS product.Ability to grasp and explain complex technical concepts and techniques across multiple platforms.Understanding of AWS, Azure, and/or Google Cloud Platform service offerings and a strong desire to learn more (please indicate if you hold any vendor certifications).An innate sense of urgency to get things done the right way.Ability to act independently and hold stakeholders across the company accountable for deliverables.Experience and prudence dealing with sensitive data and systems (e.g., handling e-commerce disputes).Excellent written and spoken English.Significant experience (3+ years) working with Zendesk platform supporting customers.A dedicated home office space with high-speed internet, a computer and a headsetBonus PointsAWS, Azure, GCP certified — or you have passed an equivalent Cloud Academy certification prep examExperience with Recurly or other payment service provides.Experience supporting e-learning platforms.Technical writing experience.Knowledge of network and application protocol stackUnderstanding of information security concepts, tools and processes
remote
remote
Customer Service Representative - Project Based (100% Remote)
Bold Business IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking to hire a Customer Service Representative with at least 6 months experience in providing customer support.This is for a project-based engagement with the possibility of extension.What will you really do?Answering inquiries and complaints via phone or e-mailAssisting customers by responding to their questionsCommunicate effectively via phone calls and video calls with our customerHandling complaints in a patient and effective mannerGiving the best solution based on details provided by the customer Why We Think This Job Is Great It’s a full-time, 100% remote position where you’ll work from home.You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you. Qualifications At least 6 months call center experienceStrong command of the English Language both oral and writtenMust be highly trainable, pro-active, and has initiativeCapable of working from home with strong internet connectivity.Open for a project-based engagement with a high possibility of extensionWilling to start work immediately and on a graveyard shiftAbility to work with international teams where team members are in different locations and belong to different cultures.About UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(IT / Development)
We are looking to hire a Customer Service Representative with at least 6 months experience in providing customer support.This is for a project-based engagement with the possibility of extension.What will you really do?Answering inquiries and complaints via phone or e-mailAssisting customers by responding to their questionsCommunicate effectively via phone calls and video calls with our customerHandling complaints in a patient and effective mannerGiving the best solution based on details provided by the customer Why We Think This Job Is Great It’s a full-time, 100% remote position where you’ll work from home.You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you. Qualifications At least 6 months call center experienceStrong command of the English Language both oral and writtenMust be highly trainable, pro-active, and has initiativeCapable of working from home with strong internet connectivity.Open for a project-based engagement with a high possibility of extensionWilling to start work immediately and on a graveyard shiftAbility to work with international teams where team members are in different locations and belong to different cultures.About UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
remote
remote
Freelance Customer Service Team Leader (100% Remote) - ABOVE MARKET SALARY OFFERED
Bold Business IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We’re looking for a Customer Service Team Leader who is excited to work from home (100% remote) and join a startup.What does a work-from-home Customer Service Representative Team Leader really do? You’ll supervise and lead a team of Customer Service Representative agents.Responsibilities Provide communication in EnglishProvide regular performance-related feedback.Strategizing and monitoring daily activities of customer service operations.Assist customer service staff with duties where required.Train staff in areas of customer service and company policies.Assist with the development and implementation of service policies, and explaining these to agents.Maintain documentation about customer service department activities.Why We Think This Job Is Great It’s a 100% remote position where you’ll work from homeYou’ll be guaranteed a salary for 30 days should project ends in less than a monthYou’ll have the resources you need to learn, lead, and deliver resultsYou’ll work directly with our TELCO team and executives that have over 25 years of experience and $7B in the ICT industry. Qualifications Call Center TL/SME/OIC experienceExcellent command of the English languageCommunicates clearly and articulatelyAttention to detail and accuracyAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 4 gig RAM)Internet speed no lower than 6 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data or prepaid WiFi kit)A designated work areaHeadset with micAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(IT / Development)
We’re looking for a Customer Service Team Leader who is excited to work from home (100% remote) and join a startup.What does a work-from-home Customer Service Representative Team Leader really do? You’ll supervise and lead a team of Customer Service Representative agents.Responsibilities Provide communication in EnglishProvide regular performance-related feedback.Strategizing and monitoring daily activities of customer service operations.Assist customer service staff with duties where required.Train staff in areas of customer service and company policies.Assist with the development and implementation of service policies, and explaining these to agents.Maintain documentation about customer service department activities.Why We Think This Job Is Great It’s a 100% remote position where you’ll work from homeYou’ll be guaranteed a salary for 30 days should project ends in less than a monthYou’ll have the resources you need to learn, lead, and deliver resultsYou’ll work directly with our TELCO team and executives that have over 25 years of experience and $7B in the ICT industry. Qualifications Call Center TL/SME/OIC experienceExcellent command of the English languageCommunicates clearly and articulatelyAttention to detail and accuracyAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 4 gig RAM)Internet speed no lower than 6 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data or prepaid WiFi kit)A designated work areaHeadset with micAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
remote
remote
Freelance Customer Service Representative (100% Remote) - ABOVE MARKET SALARY OFFERED
Bold Business IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking to hire hardworking Customer Service Representative professionals to join our team immediately. No experience is required as long as you have a good command of the English language.You’ll be providing excellent customer service by talking with clients and helping answer their questions and solve problems, often on a wide array of topics, and are a crucial part of ensuring overall customer satisfaction.You will play an essential role when it comes to identifying what clients want while providing excellent, professional customer service, including diffusing unhappy clients when needed.To be successful in this role, you must have the ability to manage time well; use software, scripts, and tools; and maintain lasting relationships with other call center members, as well as external clients. Responsibilities Provide communication in EnglishDo Inbound and Outbound call support by responding to customer queriesMaintain records related to what transpired on the callDemonstrate mastery of customer service call script within a specified timeframeWhy We Think This Job Is Great It’s a 100% remote position where you’ll work from homeYou’ll be guaranteed a salary for 30 days should when the project ends in less than a monthYou’ll have the resources you need to learn, lead, and deliver resultsYou’ll work directly with our TELCO team and executives that have over 25 years of experience and $7B in the ICT industry. Qualifications Excellent command of the English languageCommunicates clearly and articulatelyAttention to detail and accuracyAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 4 gb RAM)Internet speed no lower than 6 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data or prepaid WiFi kit)A designated work areaHeadset with micAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(IT / Development)
We are looking to hire hardworking Customer Service Representative professionals to join our team immediately. No experience is required as long as you have a good command of the English language.You’ll be providing excellent customer service by talking with clients and helping answer their questions and solve problems, often on a wide array of topics, and are a crucial part of ensuring overall customer satisfaction.You will play an essential role when it comes to identifying what clients want while providing excellent, professional customer service, including diffusing unhappy clients when needed.To be successful in this role, you must have the ability to manage time well; use software, scripts, and tools; and maintain lasting relationships with other call center members, as well as external clients. Responsibilities Provide communication in EnglishDo Inbound and Outbound call support by responding to customer queriesMaintain records related to what transpired on the callDemonstrate mastery of customer service call script within a specified timeframeWhy We Think This Job Is Great It’s a 100% remote position where you’ll work from homeYou’ll be guaranteed a salary for 30 days should when the project ends in less than a monthYou’ll have the resources you need to learn, lead, and deliver resultsYou’ll work directly with our TELCO team and executives that have over 25 years of experience and $7B in the ICT industry. Qualifications Excellent command of the English languageCommunicates clearly and articulatelyAttention to detail and accuracyAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 4 gb RAM)Internet speed no lower than 6 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data or prepaid WiFi kit)A designated work areaHeadset with micAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
remote
remote
Customer Success Associate - Remote
iboss (Computer and network security)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionCompany Overviewiboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations in Orlando, San Diego, London, and the Philippines.At iboss, we believe that exceptional employees are the key to our success. Our teams are hands on, diverse, nimble and highly empowered to drive excellence. Come be a part of the team that will transform the way cybersecurity is delivered!Job DescriptionCustomer Success Associates play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Associates will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.An ideal candidate for this role may have knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. This is a excellent opportunity for a candidate that has recently completed their degree in Information Technology with an emphasis on networks and/or cybersecurity tracks. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threatsResponsibilitiesEnsure that customer desired outcomes are achieved through proactive cadence driven outreachManage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfiedAct as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilitiesAdvise customers about new products and feature enhancementsProvide feedback to product management, engineering, and R&D teamsWorking with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.Document interactions comprehensively for auditing and record keeping purposesHelp customers measure success by baselining current vs future stateWork with team leads and management to bubble up recurring issues or opportunities for product or process improvements.Create, provide, and present quotations to customersAcquire purchase orders from customersCreate and submit knowledgebase entries to help improve customer self-service capabilities.Create and maintain internal knowledge systems to assist other internal team membersStay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.Attend and present at trade shows and on-site trainingQualificationsThe responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.2-year college degree (4-year a plus)Previous technical support experienceOutgoing personality and comfortable speaking to customersPossess a strong work ethic and team player mentalityExcellent communication skills both verbal and writtenExperience designing and supporting multilayer IP networks; routing and switching a plusExperience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS a plusExperience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devicesExperience managing Windows Server or Red Hat Linux server environments a plusExperience managing large (>1k seat) Windows and Mac workstation deployments a plusExperience managing DNS; Microsoft or Bind a plusExperience with acquiring and analyzing packet captures a plusHighly developed sense of integrity and commitment to customer satisfactionStrong detail orientation and listening skills.Strong decision making and analytical abilitiesWilling to travel 10% of the timeBenefitsPaid Time Off (PTO)Company paid holidaysOptimistic, supportive, and FUN work environmentFantastic company eventsThe duties and responsibilities described above are essential functions of the job.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.This position is not eligible for sponsorship of work visas
iboss
(Computer and network security)
DescriptionCompany Overviewiboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations in Orlando, San Diego, London, and the Philippines.At iboss, we believe that exceptional employees are the key to our success. Our teams are hands on, diverse, nimble and highly empowered to drive excellence. Come be a part of the team that will transform the way cybersecurity is delivered!Job DescriptionCustomer Success Associates play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Associates will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.An ideal candidate for this role may have knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. This is a excellent opportunity for a candidate that has recently completed their degree in Information Technology with an emphasis on networks and/or cybersecurity tracks. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threatsResponsibilitiesEnsure that customer desired outcomes are achieved through proactive cadence driven outreachManage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfiedAct as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilitiesAdvise customers about new products and feature enhancementsProvide feedback to product management, engineering, and R&D teamsWorking with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.Document interactions comprehensively for auditing and record keeping purposesHelp customers measure success by baselining current vs future stateWork with team leads and management to bubble up recurring issues or opportunities for product or process improvements.Create, provide, and present quotations to customersAcquire purchase orders from customersCreate and submit knowledgebase entries to help improve customer self-service capabilities.Create and maintain internal knowledge systems to assist other internal team membersStay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.Attend and present at trade shows and on-site trainingQualificationsThe responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.2-year college degree (4-year a plus)Previous technical support experienceOutgoing personality and comfortable speaking to customersPossess a strong work ethic and team player mentalityExcellent communication skills both verbal and writtenExperience designing and supporting multilayer IP networks; routing and switching a plusExperience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS a plusExperience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devicesExperience managing Windows Server or Red Hat Linux server environments a plusExperience managing large (>1k seat) Windows and Mac workstation deployments a plusExperience managing DNS; Microsoft or Bind a plusExperience with acquiring and analyzing packet captures a plusHighly developed sense of integrity and commitment to customer satisfactionStrong detail orientation and listening skills.Strong decision making and analytical abilitiesWilling to travel 10% of the timeBenefitsPaid Time Off (PTO)Company paid holidaysOptimistic, supportive, and FUN work environmentFantastic company eventsThe duties and responsibilities described above are essential functions of the job.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.This position is not eligible for sponsorship of work visas
remote
remote
Customer Success Manager
Sprout Solutions (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
JOIN THE FASTEST GROWING TECH COMPANY IN THE COUNTRY!Perks:Remote Work (Laptops will be provided)Paid trainings and certificationsPaid leaves upon hireFun and innovative culture - we love getting things done while also having fun!MAIN AREA OF RESPONSIBILITY:The primary responsibility of a Customer Success Manager (CSM) under Client Shared Services is to ensure renewals from clients by facilitating different initiatives working with product, support, legal and other teams. Adoption, retention, and advocacy are key initiatives for the CSM.TASKS:Define and optimize customer journey and create standard presentation materials for lifecycle playsManage escalations from clients, and follow a method process to your managerGather feedback from other departments, including Sales, Support, Product, and others to improve the customer experienceCreate renewal, up-sell strategies with retention as focusContribute to creating one-to-many campaigns or process to efficiently manage over 100 customer relationshipsOwn key metrics for the team such as renewal rate, up-sell target, product adoption metrics, customer satisfaction survey scoreFind innovative ways to effectively communicate with multiple clients, and to ensure all customer inquiries are responded to in a timely mannerContribute to building a team delivering world-class services to our clients.Ensure all client information is up-to-date and accurate in our database software.Perform other duties as assigned by the companyQUALIFICATIONS | COMPETENCIES:At least 2 years experience in account management, preferably in the software industry.Preferably has some marketing experience as creating campaigns is frequent.Has a track record of being a high achiever and a results driven professional.Strong empathy for customers and passion for revenue and growth.Analytical and process-oriented mindset.Ability to command a group of individuals in a room quickly and be assertive in a public environment.Strong communication skills including the ability to work and effectively interact with all levels of the organization (development, sales, marketing, professional services).Ability to work in an entrepreneurial environment in a team and individually.Creative problem solverPowered by JazzHR7YDxmsqVZz
Sprout Solutions
(Computer software)
JOIN THE FASTEST GROWING TECH COMPANY IN THE COUNTRY!Perks:Remote Work (Laptops will be provided)Paid trainings and certificationsPaid leaves upon hireFun and innovative culture - we love getting things done while also having fun!MAIN AREA OF RESPONSIBILITY:The primary responsibility of a Customer Success Manager (CSM) under Client Shared Services is to ensure renewals from clients by facilitating different initiatives working with product, support, legal and other teams. Adoption, retention, and advocacy are key initiatives for the CSM.TASKS:Define and optimize customer journey and create standard presentation materials for lifecycle playsManage escalations from clients, and follow a method process to your managerGather feedback from other departments, including Sales, Support, Product, and others to improve the customer experienceCreate renewal, up-sell strategies with retention as focusContribute to creating one-to-many campaigns or process to efficiently manage over 100 customer relationshipsOwn key metrics for the team such as renewal rate, up-sell target, product adoption metrics, customer satisfaction survey scoreFind innovative ways to effectively communicate with multiple clients, and to ensure all customer inquiries are responded to in a timely mannerContribute to building a team delivering world-class services to our clients.Ensure all client information is up-to-date and accurate in our database software.Perform other duties as assigned by the companyQUALIFICATIONS | COMPETENCIES:At least 2 years experience in account management, preferably in the software industry.Preferably has some marketing experience as creating campaigns is frequent.Has a track record of being a high achiever and a results driven professional.Strong empathy for customers and passion for revenue and growth.Analytical and process-oriented mindset.Ability to command a group of individuals in a room quickly and be assertive in a public environment.Strong communication skills including the ability to work and effectively interact with all levels of the organization (development, sales, marketing, professional services).Ability to work in an entrepreneurial environment in a team and individually.Creative problem solverPowered by JazzHR7YDxmsqVZz
remote
remote
Services Delivery Manager - Remote
Red Hat (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Job SummaryThe Red Hat Global Professional Services team is looking for a Services Delivery Manager to join us in Kuala Lumpur, Malaysia. In this role, you will guide and run our consulting services business which includes both technical consulting and project management services in Malaysia. You'll help us evolve and grow our Services team to engage across IT environments and offer more strategic services together with our technology solutions. You'll ensure sales alignment and integration, you'll promote the services business model, offerings, go-to-market, and operations, and you'll provide leadership and organization management. You'll work closely with the Red Hat Sales team in Malaysia to promote sales and business development for Services teams across the region. As a Services Delivery Manager, you will guide your team in preparing or reviewing project proposals, including business and technical requirements, deliverable schedules, delivery times, and deal closing. Successful applicants must reside in a country where Red Hat is registered to do business.Primary Job ResponsibilitiesManage financial performance, including tracking and reporting in regards to booking and margin, revenue, and sales forecasting from both partner and contractor relationships and internal delivery channelsAbility to transform and enable services teams and partners to move from a single-solution focus to a multi-offering and solutions-oriented approachOversee and implement systems, policies, and processes to ensure standardization, optimization, and legal and fiduciary compliancePlan, guide, and manage the deployment of new consulting engagements and marketing initiativesWork with sales managers and sales account managers to promote the services in large and complex enterprise accounts in the PhilippinesWatch services sales and be responsible for the overall quality of the servicesEmbrace and implement global strategies and offeringsScale the business to meet our 3 and 5 year strategiesAdvocate value-selling and solutions-selling approachesRequired Skills15+ years of experience working in the IT professional services industry4+ years of experience with people management and consulting practice managementConsistent record of growing a successful consulting businessProven customer-facing and consultative skillsTechnical background working as an IT professional to earn credibility with the Consulting teamBusiness development and go-to-market experienceSales leadership and services management experienceAbility to deal with ambiguity in a fast-moving business environmentExcellent collaboration, communication, and inspirational skillsSolid written and verbal communication skills in EnglishAbout Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat
(Information technology and services)
Job SummaryThe Red Hat Global Professional Services team is looking for a Services Delivery Manager to join us in Kuala Lumpur, Malaysia. In this role, you will guide and run our consulting services business which includes both technical consulting and project management services in Malaysia. You'll help us evolve and grow our Services team to engage across IT environments and offer more strategic services together with our technology solutions. You'll ensure sales alignment and integration, you'll promote the services business model, offerings, go-to-market, and operations, and you'll provide leadership and organization management. You'll work closely with the Red Hat Sales team in Malaysia to promote sales and business development for Services teams across the region. As a Services Delivery Manager, you will guide your team in preparing or reviewing project proposals, including business and technical requirements, deliverable schedules, delivery times, and deal closing. Successful applicants must reside in a country where Red Hat is registered to do business.Primary Job ResponsibilitiesManage financial performance, including tracking and reporting in regards to booking and margin, revenue, and sales forecasting from both partner and contractor relationships and internal delivery channelsAbility to transform and enable services teams and partners to move from a single-solution focus to a multi-offering and solutions-oriented approachOversee and implement systems, policies, and processes to ensure standardization, optimization, and legal and fiduciary compliancePlan, guide, and manage the deployment of new consulting engagements and marketing initiativesWork with sales managers and sales account managers to promote the services in large and complex enterprise accounts in the PhilippinesWatch services sales and be responsible for the overall quality of the servicesEmbrace and implement global strategies and offeringsScale the business to meet our 3 and 5 year strategiesAdvocate value-selling and solutions-selling approachesRequired Skills15+ years of experience working in the IT professional services industry4+ years of experience with people management and consulting practice managementConsistent record of growing a successful consulting businessProven customer-facing and consultative skillsTechnical background working as an IT professional to earn credibility with the Consulting teamBusiness development and go-to-market experienceSales leadership and services management experienceAbility to deal with ambiguity in a fast-moving business environmentExcellent collaboration, communication, and inspirational skillsSolid written and verbal communication skills in EnglishAbout Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Customer Service Specialist (English)
binance IT / Development
Yangon Negotiable
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Chinese and English, that's why we are looking for candidates with proficiency in both languages.ResponsibilitiesHandle back office tickets, and provide 7*24h online enquiries and email replies services to customers.Handle customer enquiries, advices and suggestions via email or online tools.Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.Handle customer complaints, any special cases or ad hoc tasks. RequirementsCollege degree or above.Proficient in English. Chinese proficiency would be of a great advantage, for efficient collaboration with various stakeholders in the companyMinimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.Ability to work under pressure, strong communication skills and exceed beyond expectation.Passionate for customer service industry and can accept to work under different work shifts, including night shift.Positive about the crypto industry.OptionalEnglish language proficiency certificate will be of a huge advantage.Personal or professional experience with cryptocurrency.ConditionsDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
binance
(IT / Development)
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Chinese and English, that's why we are looking for candidates with proficiency in both languages.ResponsibilitiesHandle back office tickets, and provide 7*24h online enquiries and email replies services to customers.Handle customer enquiries, advices and suggestions via email or online tools.Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.Handle customer complaints, any special cases or ad hoc tasks. RequirementsCollege degree or above.Proficient in English. Chinese proficiency would be of a great advantage, for efficient collaboration with various stakeholders in the companyMinimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.Ability to work under pressure, strong communication skills and exceed beyond expectation.Passionate for customer service industry and can accept to work under different work shifts, including night shift.Positive about the crypto industry.OptionalEnglish language proficiency certificate will be of a huge advantage.Personal or professional experience with cryptocurrency.ConditionsDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
remote
remote
Customer Service Analyst [Remote Position]
Benchmark Digital Partners LLC (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Customer Service Analyst – Benchmark Digital Partners (remote work)Innovate with Benchmark Digital as a Customer Service AnalystAre you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed the expectations of our customers.We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.Benchmark Digital BenefitsWe offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off etc. We also pride ourselves on our friendly, diverse, and welcoming work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challengeAbout Benchmark Digital Partners…Benchmark Digital Partners LLC develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESG TM | Powered by Gensuite ® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized, and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESG TM | Gensuite ® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.Benchmark Digital SubscribersWorldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool & other 100+ subscribersResponsibilitiesProvide Application and Functional support to the Benchmark CustomersDrive deployment of Benchmark platform for new customers & newer applications for existing customersParticipate in the User Acceptance Testing for various updates in Benchmark applicationsCommunicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to the customerDevelop an understanding of Benchmark's SaaS offering and domain-centric functions supported by the platformBe able to drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeedMaintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagementMaintain good relationship with fleet customers and explore new opportunitiesPromote the company’s products/services addressing or predicting clients’ objectivesFollow- up on new business opportunities and coordinate meetingsQualification And Required SkillsBachelor’s degree in information systems/computer science and computer-related training3-5 years of experience working in SaaS position, preferredExceptional listening, communication & presentation skills, highly organized, collaborative, and detail-orientedExperience building and maintaining relationships, while working to mitigate churn and drive engagement and renewalsGood To Have SkillsProficiency in English languageResults-driven mentality, with a bias for speed, action, and continuous improvementStrong analytical skills, with the ability to translate data/information into an actionable planStrong PowerPoint skills and experience with Excel preferredComfort in a dynamic environment where we all wear many hats
Benchmark Digital Partners LLC
(Information technology and services)
Customer Service Analyst – Benchmark Digital Partners (remote work)Innovate with Benchmark Digital as a Customer Service AnalystAre you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed the expectations of our customers.We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.Benchmark Digital BenefitsWe offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off etc. We also pride ourselves on our friendly, diverse, and welcoming work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challengeAbout Benchmark Digital Partners…Benchmark Digital Partners LLC develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESG TM | Powered by Gensuite ® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized, and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESG TM | Gensuite ® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.Benchmark Digital SubscribersWorldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool & other 100+ subscribersResponsibilitiesProvide Application and Functional support to the Benchmark CustomersDrive deployment of Benchmark platform for new customers & newer applications for existing customersParticipate in the User Acceptance Testing for various updates in Benchmark applicationsCommunicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to the customerDevelop an understanding of Benchmark's SaaS offering and domain-centric functions supported by the platformBe able to drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeedMaintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagementMaintain good relationship with fleet customers and explore new opportunitiesPromote the company’s products/services addressing or predicting clients’ objectivesFollow- up on new business opportunities and coordinate meetingsQualification And Required SkillsBachelor’s degree in information systems/computer science and computer-related training3-5 years of experience working in SaaS position, preferredExceptional listening, communication & presentation skills, highly organized, collaborative, and detail-orientedExperience building and maintaining relationships, while working to mitigate churn and drive engagement and renewalsGood To Have SkillsProficiency in English languageResults-driven mentality, with a bias for speed, action, and continuous improvementStrong analytical skills, with the ability to translate data/information into an actionable planStrong PowerPoint skills and experience with Excel preferredComfort in a dynamic environment where we all wear many hats
remote
remote
Remote Customer Service
Empire Flippers — Buy, Sell & Invest In Online Businesses (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD
Empire Flippers — Buy, Sell & Invest In Online Businesses
(Information technology and services)
What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD
remote
remote
Customer Success Manager
Time Doctor IT / Development b2b  customer success 
Remote (Asia Time Zone Permitted) Negotiable
We want to hire someone who has several years' experience in providing a seamless and personal onboarding and launch experience for customers using B2B software. This is a full-time role. You'll need to be able to work in Pacific Standard Time (PST GMT-8) and use our time-tracking software while at work.For this role, you'll be assisting the customer success manager to:Onboard large teams;Develop relationships with large clients;Set up regular calls with clients to find out if they're meeting their goals while using the product, to suggest improvements and share product knowledge;Prepare and present executive business reviews;Minimize churn by detecting warning signs and proactively reaching out to prevent it;Look for growth opportunities within other departments; andHave face-to-face meetings with larger clients in your area. To be the best match for this job, you'll need to have:2-3 years of experience in a client success role within a SaaS company.Experience working with C-suite executives.Experience upselling and cross-selling.Experience using Jira, Slack, and video email platforms.Experience working remotely is a plus.This is a full-time remote/ customer success/ virtual/ telecommute position which allows you to work from home. About UsWe have a team of more than 70 dynamic and dedicated people working 100% remotely in 30 different countries. We are a fast-growing SaaS company. Our vision is to be the most trusted time-tracking and productivity application for remote teams. We want to help companies know if their remote teams are working productively. We develop and market Time Doctor, a time-tracking and productivity tool. Our software is used by individuals and teams to track time spent on tasks and to monitor computer activity. B2B|customer success
Time Doctor
(IT / Development) b2b  customer success 
We want to hire someone who has several years' experience in providing a seamless and personal onboarding and launch experience for customers using B2B software. This is a full-time role. You'll need to be able to work in Pacific Standard Time (PST GMT-8) and use our time-tracking software while at work.For this role, you'll be assisting the customer success manager to:Onboard large teams;Develop relationships with large clients;Set up regular calls with clients to find out if they're meeting their goals while using the product, to suggest improvements and share product knowledge;Prepare and present executive business reviews;Minimize churn by detecting warning signs and proactively reaching out to prevent it;Look for growth opportunities within other departments; andHave face-to-face meetings with larger clients in your area. To be the best match for this job, you'll need to have:2-3 years of experience in a client success role within a SaaS company.Experience working with C-suite executives.Experience upselling and cross-selling.Experience using Jira, Slack, and video email platforms.Experience working remotely is a plus.This is a full-time remote/ customer success/ virtual/ telecommute position which allows you to work from home. About UsWe have a team of more than 70 dynamic and dedicated people working 100% remotely in 30 different countries. We are a fast-growing SaaS company. Our vision is to be the most trusted time-tracking and productivity application for remote teams. We want to help companies know if their remote teams are working productively. We develop and market Time Doctor, a time-tracking and productivity tool. Our software is used by individuals and teams to track time spent on tasks and to monitor computer activity. B2B|customer success
remote
remote
Customer Support Specialist
SimpleTexting IT / Development Customer Support  crm 
Remote (Asia Time Zone Permitted) Negotiable
We’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of SimpleTexting.About UsSimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.ResponsibilitiesYou’re a superhero, but with a computer instead of a cape. You’ll clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.Respond to email tickets, online chat or phone calls to help SimpleTexting customers with their issuesParticipate in writing excellent help documentation—both for internal use and for our customersLog tickets with the development team and escalate appropriately based on the impact of the issueBecome a SimpleTexting power user—before you can support others, you must know the product yourselfThis Role Is For You IfYou love to talk, actively listen, and build relationshipsMultiple chats and calls happening at once doesn’t make you sweatYou thrive in fast-paced environmentsYou’re as comfortable hopping on the phone as you are writing super clear emailsInvestigating issues when you don’t have enough info to resolve them is your idea of funGoing above and beyond for customers gives you a warm and fuzzy feelingYou have no shame geeking out about business and technologyRequired QualificationsEnglish is your primary language. Secondary languages are a plus.At least 1 year of experience working with customersYou can translate technical ideas for non-technical audiencesDemonstrable critical thinking, communication, and creative problem-solving skillsAbility to learn new software platforms quicklySelf-starter, positive attitude, ability to continuously develop and adapt to a growing teamHighly organized. You can manage and prioritize several different projects.Familiarity chat and CRM platformsBonus points:Bachelor’s degree, preferably in a related field of study2+ years in customer support roleLocationRemoteYou’re welcome to join us at the office if you’re in Miami!Compensation and BenefitsAbove market compensation commensurate with your proven abilitiesUnlimited flexible time off policyRemoteHow to ApplyFollow this link to apply: http://bit.ly/2TYNp1Rcustomer support|CRM
SimpleTexting
(IT / Development) Customer Support  crm 
We’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of SimpleTexting.About UsSimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.ResponsibilitiesYou’re a superhero, but with a computer instead of a cape. You’ll clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.Respond to email tickets, online chat or phone calls to help SimpleTexting customers with their issuesParticipate in writing excellent help documentation—both for internal use and for our customersLog tickets with the development team and escalate appropriately based on the impact of the issueBecome a SimpleTexting power user—before you can support others, you must know the product yourselfThis Role Is For You IfYou love to talk, actively listen, and build relationshipsMultiple chats and calls happening at once doesn’t make you sweatYou thrive in fast-paced environmentsYou’re as comfortable hopping on the phone as you are writing super clear emailsInvestigating issues when you don’t have enough info to resolve them is your idea of funGoing above and beyond for customers gives you a warm and fuzzy feelingYou have no shame geeking out about business and technologyRequired QualificationsEnglish is your primary language. Secondary languages are a plus.At least 1 year of experience working with customersYou can translate technical ideas for non-technical audiencesDemonstrable critical thinking, communication, and creative problem-solving skillsAbility to learn new software platforms quicklySelf-starter, positive attitude, ability to continuously develop and adapt to a growing teamHighly organized. You can manage and prioritize several different projects.Familiarity chat and CRM platformsBonus points:Bachelor’s degree, preferably in a related field of study2+ years in customer support roleLocationRemoteYou’re welcome to join us at the office if you’re in Miami!Compensation and BenefitsAbove market compensation commensurate with your proven abilitiesUnlimited flexible time off policyRemoteHow to ApplyFollow this link to apply: http://bit.ly/2TYNp1Rcustomer support|CRM
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