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remote
remote
Corporate Services Senior Officer - Mauritius
ACCA Careers (Staffing and recruiting)
Remote (Asia Time Zone Permitted) Negotiable
Alter Domus Corporate Services Senior Officer - MauritiusBased in our office in Mauritius, we are looking for an experienced Accountant for our Corporate Services team. We offer a young, dynamic, and international corporate atmosphere, as well as the benefit of customized training, adapted to your needs throughout your career.Job DescriptionYou will have the responsibility of a portfolio of clients and will act as a liaison and point of contact for matters relating to the portfolio;Assisting clients in implementation and administration of their structures in Mauritius;Taking part in the set-up of various structures ranging from open ended funds, closed-end funds structured as companies / limited partnerships, CIS Managers and GBC 1;Taking care of the day-to-day corporate administration and operations of the portfolio and following up with third parties, including investors and clients;Ensure all transactions pertaining to the management of the clients’ affairs are executed timely and efficiently;Conduct launches and closings for closed-end funds/admittance of investors and undertaking customer due diligence;Prepare capital calls/drawdown notices and having same approved by the Board / GP;Prepare and review written resolutions for the approval of transactions (including investments/restructuring/disposal of investment etc.);Prepare and review Board packs including arranging and attending Board meetings (preparation/ review of minutes and follow up on matters arising);Keeping company books and preparing periodic reports;Compliance of clients’ files with relevant Mauritius laws and internal control procedures;Preparing statutory financial statements and maintaining contact with auditors when applicable;Processing dividend payments & other payment instructions;Preparation and Review of NAV and sign off in accordance with set procedures;Prepare / process and review monthly and ad-hoc payment instructions both manually and on internet banking;Ensuring the portfolio complies with statutory requirements, licensing conditions and Group procedures;Attend to client’s query in a timely manner and ensure that the best level of service is offered to clients;Ensure compliance with internal systems, procedures and processes.Your ProfileYou hold a university degree preferably in Accounting & Finance;You have between 4-5 years of relevant experience;You have good knowledge of regulators governing the global business sector;Knowledge of International Financial Reporting Standards (IFRS) and International Accounting Standards would be an advantage;You have previous experience working with private equity fund or debt fund manager;You are fluent in English (Knowledge of French and/or German will be considered as an asset);You possess team spirit, the capacity to build strong client relationships, and take initiative to act without waiting for direction when appropriate.For further information, and to apply, please visit our website via the “Apply” button below.
ACCA Careers
(Staffing and recruiting)
Alter Domus Corporate Services Senior Officer - MauritiusBased in our office in Mauritius, we are looking for an experienced Accountant for our Corporate Services team. We offer a young, dynamic, and international corporate atmosphere, as well as the benefit of customized training, adapted to your needs throughout your career.Job DescriptionYou will have the responsibility of a portfolio of clients and will act as a liaison and point of contact for matters relating to the portfolio;Assisting clients in implementation and administration of their structures in Mauritius;Taking part in the set-up of various structures ranging from open ended funds, closed-end funds structured as companies / limited partnerships, CIS Managers and GBC 1;Taking care of the day-to-day corporate administration and operations of the portfolio and following up with third parties, including investors and clients;Ensure all transactions pertaining to the management of the clients’ affairs are executed timely and efficiently;Conduct launches and closings for closed-end funds/admittance of investors and undertaking customer due diligence;Prepare capital calls/drawdown notices and having same approved by the Board / GP;Prepare and review written resolutions for the approval of transactions (including investments/restructuring/disposal of investment etc.);Prepare and review Board packs including arranging and attending Board meetings (preparation/ review of minutes and follow up on matters arising);Keeping company books and preparing periodic reports;Compliance of clients’ files with relevant Mauritius laws and internal control procedures;Preparing statutory financial statements and maintaining contact with auditors when applicable;Processing dividend payments & other payment instructions;Preparation and Review of NAV and sign off in accordance with set procedures;Prepare / process and review monthly and ad-hoc payment instructions both manually and on internet banking;Ensuring the portfolio complies with statutory requirements, licensing conditions and Group procedures;Attend to client’s query in a timely manner and ensure that the best level of service is offered to clients;Ensure compliance with internal systems, procedures and processes.Your ProfileYou hold a university degree preferably in Accounting & Finance;You have between 4-5 years of relevant experience;You have good knowledge of regulators governing the global business sector;Knowledge of International Financial Reporting Standards (IFRS) and International Accounting Standards would be an advantage;You have previous experience working with private equity fund or debt fund manager;You are fluent in English (Knowledge of French and/or German will be considered as an asset);You possess team spirit, the capacity to build strong client relationships, and take initiative to act without waiting for direction when appropriate.For further information, and to apply, please visit our website via the “Apply” button below.
remote
remote
Customer Service Representative
U-Haul International, Inc (Retail)
Remote (Asia Time Zone Permitted) Negotiable
Location:1072 Mountain Laurel Plaza, Latrobe, Pennsylvania 15650 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys.U-Haul Offers Customer Service RepresentativesFlexible schedulingCareer stabilityOpportunities for advancementValuable on-the-job trainingLife insuranceMetLaw Legal programMetLife auto and home insuranceDiscounts on Apple products, Dell computers, cell phone plans, hotels, and more401k and Employee Stock Ownership Program24-hour physician available for kidsCommunity volunteer opportunitiesCustomer Service Representative ResponsibilitiesAssist customers inside and outside U-Haul Center with U-Haul products & servicesUse smartphone-based U-Scan technology to manage rentals and inventoryMove and hook up U-Haul trucks and trailersClean and inspect equipment on the lot including checking fluid levelsAnswer questions and educate customers regarding products and servicesPrepare rental invoices and accept equipment returned from rentalCustomer Service Representative Minimum QualificationsValid driver’s license and ability to maintain a good driving recordHigh School Diploma or equivalentWork EnvironmentThe work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. PHYSICAL DEMANDS : This work requires some physical exertion such as hooking up trailers to customer vehicles, lifting/carrying propane tanks and moving supplies, climbing into and reaching into U-Haul trucks, and long periods of standing and walking while helping customers at the counter and in the showroom.AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. This policy will not apply to team members hired before February 1, 2020.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
U-Haul International, Inc
(Retail)
Location:1072 Mountain Laurel Plaza, Latrobe, Pennsylvania 15650 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys.U-Haul Offers Customer Service RepresentativesFlexible schedulingCareer stabilityOpportunities for advancementValuable on-the-job trainingLife insuranceMetLaw Legal programMetLife auto and home insuranceDiscounts on Apple products, Dell computers, cell phone plans, hotels, and more401k and Employee Stock Ownership Program24-hour physician available for kidsCommunity volunteer opportunitiesCustomer Service Representative ResponsibilitiesAssist customers inside and outside U-Haul Center with U-Haul products & servicesUse smartphone-based U-Scan technology to manage rentals and inventoryMove and hook up U-Haul trucks and trailersClean and inspect equipment on the lot including checking fluid levelsAnswer questions and educate customers regarding products and servicesPrepare rental invoices and accept equipment returned from rentalCustomer Service Representative Minimum QualificationsValid driver’s license and ability to maintain a good driving recordHigh School Diploma or equivalentWork EnvironmentThe work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. PHYSICAL DEMANDS : This work requires some physical exertion such as hooking up trailers to customer vehicles, lifting/carrying propane tanks and moving supplies, climbing into and reaching into U-Haul trucks, and long periods of standing and walking while helping customers at the counter and in the showroom.AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. This policy will not apply to team members hired before February 1, 2020.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
remote
remote
Head Of Customer Support
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. Please note, this role is a remote role, based in the Philippines, and working US (Pacific) hours. Responsibilities Build and implement the vision for a world class customer support experience across Tier 1, Tier 2 and other teams, as we continue to experience explosive growthImplement effective deflection via chatbots and phone systems, ensuring stable or improved customer experience and satisfactionAbility to coordinate, collaborate and project manage large scale projects and changes cross-functionallyBuild and deliver on the proper level of service/SLA and CSAT required across our growing customer base by segment Implement the necessary specialty roles and org structure based on best practices, skill sets needed and staffing ratiosHandle customer escalations directly and internally, while driving the team and company towards speedy resolutionKeep a close pulse on all KPIs and regularly draw insights from the dataPartner closely with Product and clearly explain Support’s needs with dataHire strong talent, including sourcing and screeningBe the strongest advocate for our customers and the Support teamQualifications4+ years leading a Support organization or in a senior leadership role within Support, with a track record of building high performing and healthy teams at scaleExperience leading a 50+ person team, including building specialized teams/rolesStrong analytical skills with experience using data to drive decision making around audience strategies and programsHumble, hungry and creative leader with the ability to work collaboratively and instill Workstream’s values in the teamExperience navigating and driving collaboration across multiple teamsStrong presentation skills; experience communicating strategies and results to all levels, including executivesSelf-starter, results oriented, and track record of success in a fast-paced work environmentExperience working in Salesforce Service Cloud a plusA passion to treat customers and employees rightHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running. You will succeed if you have a startup mentality of “G.S.D.”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
Workstream
(IT / Development)
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. Please note, this role is a remote role, based in the Philippines, and working US (Pacific) hours. Responsibilities Build and implement the vision for a world class customer support experience across Tier 1, Tier 2 and other teams, as we continue to experience explosive growthImplement effective deflection via chatbots and phone systems, ensuring stable or improved customer experience and satisfactionAbility to coordinate, collaborate and project manage large scale projects and changes cross-functionallyBuild and deliver on the proper level of service/SLA and CSAT required across our growing customer base by segment Implement the necessary specialty roles and org structure based on best practices, skill sets needed and staffing ratiosHandle customer escalations directly and internally, while driving the team and company towards speedy resolutionKeep a close pulse on all KPIs and regularly draw insights from the dataPartner closely with Product and clearly explain Support’s needs with dataHire strong talent, including sourcing and screeningBe the strongest advocate for our customers and the Support teamQualifications4+ years leading a Support organization or in a senior leadership role within Support, with a track record of building high performing and healthy teams at scaleExperience leading a 50+ person team, including building specialized teams/rolesStrong analytical skills with experience using data to drive decision making around audience strategies and programsHumble, hungry and creative leader with the ability to work collaboratively and instill Workstream’s values in the teamExperience navigating and driving collaboration across multiple teamsStrong presentation skills; experience communicating strategies and results to all levels, including executivesSelf-starter, results oriented, and track record of success in a fast-paced work environmentExperience working in Salesforce Service Cloud a plusA passion to treat customers and employees rightHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running. You will succeed if you have a startup mentality of “G.S.D.”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
remote
remote
Customer Support Representative
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. About the Role:Workstream is an early, seed stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~30 full timers + a few part timers with strong passion to make hiring easier and faster. We hope to find a teammate with the same energy.We are looking for a passionate and dedicated individual to join our growing team. This person will be a core member of our customer support team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work US Pacific time zone hours (9am - 6pm PST).Responsibilities:Identify customer needs and help customers use specific featuresRespond to customer queries in a timely and accurate way, via phone, email or chatAnalyze and report product malfunctionsMaintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.Ensure customer satisfaction and provide professional customer support.Assist in training junior Customer Support RepresentativesCustomer Support (90%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails and Intercom.Promptly respond to client questions -- median first response time ~ 1-2 minutes.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request. Proactively check-in with clients until the issue is resolved.Customer Success (10%)As a Support team, you will help the Success team as much as possible with tasks to get clients set up and make any modifications that clients request. The Success team is at its best when they are constantly talking to clients, communicating, building relationships, and answering questions/helping during calls, so as part of the Support team, you will help with the more specific tasks .During downtime, you will help out with improving our help center by writing articles and recording video tutorials.What we are looking for:Have a long-term vision of working and growing with a Silicon Valley based technology startup and stay with the team for at least 2 to 4 yearsExperience as a Customer Support Specialist or similar CS role of 1 to 3 years.Familiarity with our industry is a plusExcellent communication and problem-solving skillsAbility to prioritize workExperience using help desk software and remote support toolsFluent in English both verbal and written is a must.Phone support experience is a must.Must have a reliable high-speed and stable internet connection.Intercom chat experience is a plus. Training experience is a plusNice-to-have’s:Startup experience of 1 + yearKnowledge in Salesforce, Intercom, and Google WorkplaceBackground in Project coordination or handling multiple accounts at once.Experience in handling voice accountsWe really value people with a good culture fit, and here are some of the values that we have - https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/editHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running.  You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
Workstream
(IT / Development)
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. About the Role:Workstream is an early, seed stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~30 full timers + a few part timers with strong passion to make hiring easier and faster. We hope to find a teammate with the same energy.We are looking for a passionate and dedicated individual to join our growing team. This person will be a core member of our customer support team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work US Pacific time zone hours (9am - 6pm PST).Responsibilities:Identify customer needs and help customers use specific featuresRespond to customer queries in a timely and accurate way, via phone, email or chatAnalyze and report product malfunctionsMaintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.Ensure customer satisfaction and provide professional customer support.Assist in training junior Customer Support RepresentativesCustomer Support (90%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails and Intercom.Promptly respond to client questions -- median first response time ~ 1-2 minutes.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request. Proactively check-in with clients until the issue is resolved.Customer Success (10%)As a Support team, you will help the Success team as much as possible with tasks to get clients set up and make any modifications that clients request. The Success team is at its best when they are constantly talking to clients, communicating, building relationships, and answering questions/helping during calls, so as part of the Support team, you will help with the more specific tasks .During downtime, you will help out with improving our help center by writing articles and recording video tutorials.What we are looking for:Have a long-term vision of working and growing with a Silicon Valley based technology startup and stay with the team for at least 2 to 4 yearsExperience as a Customer Support Specialist or similar CS role of 1 to 3 years.Familiarity with our industry is a plusExcellent communication and problem-solving skillsAbility to prioritize workExperience using help desk software and remote support toolsFluent in English both verbal and written is a must.Phone support experience is a must.Must have a reliable high-speed and stable internet connection.Intercom chat experience is a plus. Training experience is a plusNice-to-have’s:Startup experience of 1 + yearKnowledge in Salesforce, Intercom, and Google WorkplaceBackground in Project coordination or handling multiple accounts at once.Experience in handling voice accountsWe really value people with a good culture fit, and here are some of the values that we have - https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/editHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running.  You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
remote
remote
Customer Success Manager
MaestroQA (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
MaestroQA is looking for a Customer Success Manager to join our Customer Success team for managing a high volume of SMB customers with a focus on providing high quality service at scale. With a fast growing customer base, this is a great opportunity to get in on the ground floor and help drive success at a customer focused company.As a Customer Success Manager, you’ll play a vital role in ensuring for customers to achieve their success criteria and prove ROI continuously. We are looking for a person who has the entrepreneurial and adventurous spirit to grow customers and MaestroQA in APAC together.Who we are:Our mission is to help companies across the world improve their customers’ experiences with better customer support. Our product helps Support Managers coach and develop Customer Service reps, helping them elevate their abilities to deliver great customer experiences and provide data-driven reporting.We’re growing rapidly to help reshape how some of the world’s fastest-growing and most innovative companies — including Zoom, Etsy, Stitch Fix, Doordash, Lyft, and Shopify — engage with their customers.MaestroQA is a rapidly growing B2B SaaS startup -- we are 60 employees, recently raised our Series A, growing at 100%+ each year, and just scratching the surface of our potential. Check out what Forbes wrote about us here!About our culture:We have 3 values at MaestroQA that we care deeply about instilling in our culture.The first is hiring people passionate about their craft and nurturing that passion by designing an experience that creates high ownership, responsibility, and opportunities that stretch people’s abilities. We want to provide you with autonomy, flexibility, and clear impact on our customers and team members. We draw inspiration from Netflix’s No Rules Rules.The second is hiring people that have strong structured thinking abilities and pairing that with a team that helps improve each person’s decision making skills through questions and socratic debate. We care a lot more about understanding people’s decision making processes more than the decision itself and we actively invest in how to create a culture of healthy debates that are inclusive to all personality types. The primary ask is willingness to explain your logic and willingness to ask others to do the same. We draw inspiration from Thinking In Bets and Super Thinking.The last value is hiring people who care a lot about evolving themselves for the betterment of their individual, team, and company goals. This often shows itself through stories of people who developed new perspectives on topics over the course of their life and examples of changing their minds based on new data, information, quality of thinking, conversations, etc.. We want to feel everyone is not focused on being right but making the right decision. Right now, we are piloting a Positive Intelligence program with 11 people, including our CEO, to understand their Sabaetours and Sages. This is one example of many other ways we encourage this culture and are excited about new ideas to further this. We draw inspiration from Think Again.What you’ll do:As a Customer Success Manager, you’ll be responsible for owning product adoption and value delivery across SMB clients. You will manage and grow SMB clients from onboarding to renewal and growing accounts.This includes:Manage SMB customers from onboarding to renewal including usage and adoption, renewal rates, running QBRs, increasing NRR and more.Run discovery sessions to understand our clients existing workflows and systemsKnow how to define success criteria and suggest custom tailored QA programs based on customers’ goals and business problemSeek for opportunities to grow SMB account to Enterprise customersRun QBRs to align customer’s KPIs and QA goals continuously to prove ROI and customers’ success with MaestroQAMake sure for customers to fully adopt product and they can’t live without MaestroQAKnow how to troubleshoot bug/issues and escalate to the relevant internal/external stakeholdersProvide support to our international customers that live chat message MaestroQA during times that are out of business hours for the NY office.Build client facing guidance, help-articles and read to share toolkits to manage SMB customers at scale and effective.What you should have/be:Proven track record in previous customer-facing roles in a Customer Success Manager role, Sales, Account Manager roleEntrepreneurship to grow customers and MaestroQA in APAC with a proactive attitudeWillingness to learn QA industry and provide strategic and proactive advice on customers for product adoption to make customers achieve their success via MaestroQACapable of having a critical and creative thinking to provide the most effective solution/workarounds based on customer’s use casesExcited by a high growth and fast paced environment, with the ability to take initiative and adaptHighly organized and excellent multitaskerPassionate about helping people, active listener, and self-drivenExperience working closely with both Product and Engineering teamWhat we offer:We are remote first, and offer competitive pay, stock options, benefits including health insurance, unlimited PTO.At Maestro, we truly value the diversity of thought, perspectives and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide ranging identities, embracing a culture of belonging, and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.The biggest perk by far is the opportunity to learn by working on the ground floor and getting to actually build the roller coaster versus just riding it.
MaestroQA
(Computer software)
MaestroQA is looking for a Customer Success Manager to join our Customer Success team for managing a high volume of SMB customers with a focus on providing high quality service at scale. With a fast growing customer base, this is a great opportunity to get in on the ground floor and help drive success at a customer focused company.As a Customer Success Manager, you’ll play a vital role in ensuring for customers to achieve their success criteria and prove ROI continuously. We are looking for a person who has the entrepreneurial and adventurous spirit to grow customers and MaestroQA in APAC together.Who we are:Our mission is to help companies across the world improve their customers’ experiences with better customer support. Our product helps Support Managers coach and develop Customer Service reps, helping them elevate their abilities to deliver great customer experiences and provide data-driven reporting.We’re growing rapidly to help reshape how some of the world’s fastest-growing and most innovative companies — including Zoom, Etsy, Stitch Fix, Doordash, Lyft, and Shopify — engage with their customers.MaestroQA is a rapidly growing B2B SaaS startup -- we are 60 employees, recently raised our Series A, growing at 100%+ each year, and just scratching the surface of our potential. Check out what Forbes wrote about us here!About our culture:We have 3 values at MaestroQA that we care deeply about instilling in our culture.The first is hiring people passionate about their craft and nurturing that passion by designing an experience that creates high ownership, responsibility, and opportunities that stretch people’s abilities. We want to provide you with autonomy, flexibility, and clear impact on our customers and team members. We draw inspiration from Netflix’s No Rules Rules.The second is hiring people that have strong structured thinking abilities and pairing that with a team that helps improve each person’s decision making skills through questions and socratic debate. We care a lot more about understanding people’s decision making processes more than the decision itself and we actively invest in how to create a culture of healthy debates that are inclusive to all personality types. The primary ask is willingness to explain your logic and willingness to ask others to do the same. We draw inspiration from Thinking In Bets and Super Thinking.The last value is hiring people who care a lot about evolving themselves for the betterment of their individual, team, and company goals. This often shows itself through stories of people who developed new perspectives on topics over the course of their life and examples of changing their minds based on new data, information, quality of thinking, conversations, etc.. We want to feel everyone is not focused on being right but making the right decision. Right now, we are piloting a Positive Intelligence program with 11 people, including our CEO, to understand their Sabaetours and Sages. This is one example of many other ways we encourage this culture and are excited about new ideas to further this. We draw inspiration from Think Again.What you’ll do:As a Customer Success Manager, you’ll be responsible for owning product adoption and value delivery across SMB clients. You will manage and grow SMB clients from onboarding to renewal and growing accounts.This includes:Manage SMB customers from onboarding to renewal including usage and adoption, renewal rates, running QBRs, increasing NRR and more.Run discovery sessions to understand our clients existing workflows and systemsKnow how to define success criteria and suggest custom tailored QA programs based on customers’ goals and business problemSeek for opportunities to grow SMB account to Enterprise customersRun QBRs to align customer’s KPIs and QA goals continuously to prove ROI and customers’ success with MaestroQAMake sure for customers to fully adopt product and they can’t live without MaestroQAKnow how to troubleshoot bug/issues and escalate to the relevant internal/external stakeholdersProvide support to our international customers that live chat message MaestroQA during times that are out of business hours for the NY office.Build client facing guidance, help-articles and read to share toolkits to manage SMB customers at scale and effective.What you should have/be:Proven track record in previous customer-facing roles in a Customer Success Manager role, Sales, Account Manager roleEntrepreneurship to grow customers and MaestroQA in APAC with a proactive attitudeWillingness to learn QA industry and provide strategic and proactive advice on customers for product adoption to make customers achieve their success via MaestroQACapable of having a critical and creative thinking to provide the most effective solution/workarounds based on customer’s use casesExcited by a high growth and fast paced environment, with the ability to take initiative and adaptHighly organized and excellent multitaskerPassionate about helping people, active listener, and self-drivenExperience working closely with both Product and Engineering teamWhat we offer:We are remote first, and offer competitive pay, stock options, benefits including health insurance, unlimited PTO.At Maestro, we truly value the diversity of thought, perspectives and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide ranging identities, embracing a culture of belonging, and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.The biggest perk by far is the opportunity to learn by working on the ground floor and getting to actually build the roller coaster versus just riding it.
remote
remote
Customer Success Manager (Remote)
CRM Online Australia Pty Ltd IT / Development
Remote (Asia Time Zone Permitted) Negotiable
OverviewFieldmagic is a modern cloud-based field service and asset management platform for site managers, contractors, and organizations looking to increase compliance while driving field service efficiency. It is a software offering CRM, quoting, scheduling, billing, reporting & offline mobile app.We believe in designing easy to use, and most importantly, fast software. That's why at Fieldmagic we are continually innovating our products to provide our customers with the necessary tools to deliver great customer experiences and manage their operations with fewer clicks, and greater efficiency.Job ResponsibilitiesAssist in onboarding new customersAnalyze customer data to improve customer experienceHelp in improving onboarding processes of customersAssist in designing and improving user documentation, tutorials, and other communication materialMediate between clients and the organizationHandle and resolve customer requests and complaints in a timely manner using FreshdeskMinimize customer churn through proactive support and maintaining strong working relationships with all customersAid in product design and product development, acting as an advocate for customer needsProvide technical support to customersLiaise with QA and Developers team to assistRequirementsCandidate must possess at least Bachelor's/College Degree in Infomation Technology, Marketing or any equivalentAt least 2 Year(s) of working experience in the related field is required for this positionWith a proven track record in marketing and customer technical supportStrong analytical skills to easily evaluate client’s needs and make recommendations Shows a high level of competency through technical understandingPersuasive, and influential written and verbal communication skillsArticulate and confident demonstration skills and a professional telephone mannerStrong interpersonal skillsDetail OrientedAbility to handle complex situations with a positive attitude and professionalismExcellent planning, organizational, and time management skillsSelf-motivation and a competitive, results-driven attitudePreferably can read and write SQL scripts
CRM Online Australia Pty Ltd
(IT / Development)
OverviewFieldmagic is a modern cloud-based field service and asset management platform for site managers, contractors, and organizations looking to increase compliance while driving field service efficiency. It is a software offering CRM, quoting, scheduling, billing, reporting & offline mobile app.We believe in designing easy to use, and most importantly, fast software. That's why at Fieldmagic we are continually innovating our products to provide our customers with the necessary tools to deliver great customer experiences and manage their operations with fewer clicks, and greater efficiency.Job ResponsibilitiesAssist in onboarding new customersAnalyze customer data to improve customer experienceHelp in improving onboarding processes of customersAssist in designing and improving user documentation, tutorials, and other communication materialMediate between clients and the organizationHandle and resolve customer requests and complaints in a timely manner using FreshdeskMinimize customer churn through proactive support and maintaining strong working relationships with all customersAid in product design and product development, acting as an advocate for customer needsProvide technical support to customersLiaise with QA and Developers team to assistRequirementsCandidate must possess at least Bachelor's/College Degree in Infomation Technology, Marketing or any equivalentAt least 2 Year(s) of working experience in the related field is required for this positionWith a proven track record in marketing and customer technical supportStrong analytical skills to easily evaluate client’s needs and make recommendations Shows a high level of competency through technical understandingPersuasive, and influential written and verbal communication skillsArticulate and confident demonstration skills and a professional telephone mannerStrong interpersonal skillsDetail OrientedAbility to handle complex situations with a positive attitude and professionalismExcellent planning, organizational, and time management skillsSelf-motivation and a competitive, results-driven attitudePreferably can read and write SQL scripts
remote
remote
Associate Customer Support Specialist - APAC
OpenFin (Financial services)
Remote (Asia Time Zone Permitted) Negotiable
Location: This role will ideally be based remotely out of Singapore or India ( subject to your legal right to work in the jurisdiction) .About OpenFinOpenFin is a fast-growing financial technology company backed by the world's largest banks and most respected Fintech VCs, including J.P. Morgan, Barclays, HSBC, Wells Fargo, Bain Capital Ventures, DRW, Nyca Partners, and Pivot Investment Partners. OpenFin modernizes and democratizes app development and distribution in the finance space. We provide a secure OS that brings a fast and intuitive app experience to the financial desktop. Built on Google's Chromium and GitHub's Electron open source projects, OpenFin combines native experience, data sharing, lightning-fast distribution, and robust security with an agile web development and deployment model to accelerate digital transformation and innovation. OpenFin is used by thousands of developers to deploy and run more than 1200 apps at more than 1500 financial institutions.About The RoleWe are looking for an Associate Customer Support Specialist to join our Customer Success team, offering support to our customers development teams leveraging web technologies to build applications for the Financial Industry.In this role, you will triage inbound communications, understand our customers technical requirements, and use OpenFin Document to provide troubleshooting steps and solutions. You will help manage client communications and assist prioritizing and tacking issues escalated to the second line support team. Through your efforts, you will help establish OpenFin as the leading web-based platform for the financial desktop.ResponsibilitiesTriage inbound Support queries and problems during APAC region business hoursCustomer Service: You'll work closely with our customers to provide first tier support in a professional, responsive manner, responding to queries using existing documentation.Continuous Improvement: Identify gaps in existing processes and documentation to get closer to our target SLAs. Identify where additional Documentation or Support Collateral is requiredTechnical Support: Understand the nature of inbound communication through targeted questions and request the correct required information to provide the right solution or troubleshooting steps.Monitoring: Ensure tickets in our Support ticketing system from other agents are well documented with details discovered through customer conversations to benefit future actions. Escalate where SLA thresholds are over target SLAs.Escalation: Escalate complex issue to the UK based Support Engineering team and/or other experts to assist with customer communication.What We're Looking ForYou have exceptional interpersonal and customer relationship skillsYou have excellent communication skills and are comfortable conversing with a range of different audiences.You have a passion for assisting others through troubleshooting, triaging and discovery.You have or want to acquire a basic knowledge of web development technologies (HTML5/CSS/JavaScrip) with a desire to broaden your knowledge base.You are excited about an opportunity to learn new technologies and their operational usage in the Financial IndustryLife at OpenFinAt OpenFin, our mission is to stay on the cutting edge of web technologies and to enable our customers to do the same. While we are currently remote, we pride ourselves on our friendly, diverse, understanding office culture. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. Our employees have a diverse set of interests and experiences, and we encourage you to explore those interests and share with us! We have regular happy hours and social events. Our office and our employees are conducive to a productive learning experience -- all the while creating innovative and compelling solutions for our clients.
OpenFin
(Financial services)
Location: This role will ideally be based remotely out of Singapore or India ( subject to your legal right to work in the jurisdiction) .About OpenFinOpenFin is a fast-growing financial technology company backed by the world's largest banks and most respected Fintech VCs, including J.P. Morgan, Barclays, HSBC, Wells Fargo, Bain Capital Ventures, DRW, Nyca Partners, and Pivot Investment Partners. OpenFin modernizes and democratizes app development and distribution in the finance space. We provide a secure OS that brings a fast and intuitive app experience to the financial desktop. Built on Google's Chromium and GitHub's Electron open source projects, OpenFin combines native experience, data sharing, lightning-fast distribution, and robust security with an agile web development and deployment model to accelerate digital transformation and innovation. OpenFin is used by thousands of developers to deploy and run more than 1200 apps at more than 1500 financial institutions.About The RoleWe are looking for an Associate Customer Support Specialist to join our Customer Success team, offering support to our customers development teams leveraging web technologies to build applications for the Financial Industry.In this role, you will triage inbound communications, understand our customers technical requirements, and use OpenFin Document to provide troubleshooting steps and solutions. You will help manage client communications and assist prioritizing and tacking issues escalated to the second line support team. Through your efforts, you will help establish OpenFin as the leading web-based platform for the financial desktop.ResponsibilitiesTriage inbound Support queries and problems during APAC region business hoursCustomer Service: You'll work closely with our customers to provide first tier support in a professional, responsive manner, responding to queries using existing documentation.Continuous Improvement: Identify gaps in existing processes and documentation to get closer to our target SLAs. Identify where additional Documentation or Support Collateral is requiredTechnical Support: Understand the nature of inbound communication through targeted questions and request the correct required information to provide the right solution or troubleshooting steps.Monitoring: Ensure tickets in our Support ticketing system from other agents are well documented with details discovered through customer conversations to benefit future actions. Escalate where SLA thresholds are over target SLAs.Escalation: Escalate complex issue to the UK based Support Engineering team and/or other experts to assist with customer communication.What We're Looking ForYou have exceptional interpersonal and customer relationship skillsYou have excellent communication skills and are comfortable conversing with a range of different audiences.You have a passion for assisting others through troubleshooting, triaging and discovery.You have or want to acquire a basic knowledge of web development technologies (HTML5/CSS/JavaScrip) with a desire to broaden your knowledge base.You are excited about an opportunity to learn new technologies and their operational usage in the Financial IndustryLife at OpenFinAt OpenFin, our mission is to stay on the cutting edge of web technologies and to enable our customers to do the same. While we are currently remote, we pride ourselves on our friendly, diverse, understanding office culture. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. Our employees have a diverse set of interests and experiences, and we encourage you to explore those interests and share with us! We have regular happy hours and social events. Our office and our employees are conducive to a productive learning experience -- all the while creating innovative and compelling solutions for our clients.
remote
remote
Customer Service Representative
Locad IT / Development
Remote (Asia Time Zone Permitted) Negotiable
LOCAD is a cloud logistics network, providing SCaaS (Supply Chain as a Service) to e-Commerce entrepreneurs and enterprises. With our integrated technology, international warehouse network, and dedicated team of logistic experts, we build a more sustainable future for e-Commerce businesses.We are an early stage start-up, founded by entrepreneurs from the e-commerce, logistics and supply chain industries. Our mission is to democratize the supply chain for all and support the rapid and exciting expansion of e-commerce across Southeast Asia.This role is part of the Operations team, which is a collection of brilliant individuals from all areas of eCommerce, logistics and supply chain. They build our network, manage fulfilment, refine processes and provide ongoing customer success support.What you’ll focus on…As a Customer Service Representative, you will bring a true passion for solving customer issues and providing the highest level of customer care.Locads customers are key, so you will be driving continuous improvement on how we engage with them, including the implementation of best practices and automation initiatives.Provide 1st level support to Locads customers through our internal ticketing system.You will resolve customer concerns and immediately raise critical incidents to the appropriate person.Support the Customer Success team with the day to day support of our customers.What you bring…Customer service experience.You can work independentlyYou’re efficient and highly organizedDemonstrated the ability to handle tasks efficiently without compromise to qualityExcellent communication skills, both written and verbal.A professional, problem solving attitude.Customer focussed attitude, willing to go the extra mile.You’re comfortable with dealing with multiple tickets and requests.What you’ll get…You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee given flexibility to create and build in their space.We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.Annual Bonus25 days leave.Health Insurance.Generous equipment allowance.Fully remote and flexible working.Annual L&D support.We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
Locad
(IT / Development)
LOCAD is a cloud logistics network, providing SCaaS (Supply Chain as a Service) to e-Commerce entrepreneurs and enterprises. With our integrated technology, international warehouse network, and dedicated team of logistic experts, we build a more sustainable future for e-Commerce businesses.We are an early stage start-up, founded by entrepreneurs from the e-commerce, logistics and supply chain industries. Our mission is to democratize the supply chain for all and support the rapid and exciting expansion of e-commerce across Southeast Asia.This role is part of the Operations team, which is a collection of brilliant individuals from all areas of eCommerce, logistics and supply chain. They build our network, manage fulfilment, refine processes and provide ongoing customer success support.What you’ll focus on…As a Customer Service Representative, you will bring a true passion for solving customer issues and providing the highest level of customer care.Locads customers are key, so you will be driving continuous improvement on how we engage with them, including the implementation of best practices and automation initiatives.Provide 1st level support to Locads customers through our internal ticketing system.You will resolve customer concerns and immediately raise critical incidents to the appropriate person.Support the Customer Success team with the day to day support of our customers.What you bring…Customer service experience.You can work independentlyYou’re efficient and highly organizedDemonstrated the ability to handle tasks efficiently without compromise to qualityExcellent communication skills, both written and verbal.A professional, problem solving attitude.Customer focussed attitude, willing to go the extra mile.You’re comfortable with dealing with multiple tickets and requests.What you’ll get…You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee given flexibility to create and build in their space.We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.Annual Bonus25 days leave.Health Insurance.Generous equipment allowance.Fully remote and flexible working.Annual L&D support.We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
remote
remote
Manager, Customer Success
mongoDB IT / Development
Remote (Asia Time Zone Permitted) Negotiable
The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program in Singapore. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases.You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.This role is remote optional until January 10, 2022, we are looking to speak to candidates who plan to be available in Singapore for when we introduce our hybrid model.We’re looking for someone withPassion for and experience in hiring, developing and managing a team of individual contributors. Your team and their success are your top priorityA proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processesA mind for technology. We’ll teach you all about MongoDB and databases, but our users and products are inherently technical. You should be tooExperience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not requiredHigh organisation in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritisation and time managementYou know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes in your regionA strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organisation and within AsiaYou have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds across the Asia regionAn adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processesOutstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externallyA Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacityRole Overview & Key ResponsibilitiesPeople leadership: Recruit, mentor and develop individuals on the CSM teamExecution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targetsBuild programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoptionExecutive presence and communication: Build and maintain relationships across MongoDB teams, organisations and officesSuccess MeasuresThe Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:In the first 3 months you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team membersIn 6 months, have hired your team to at least 90% capacity (as per hiring plan outlined to you). You’re actively mentoring and guiding the team through quarterly and monthly team goals and initiativesIn 12 months you’ll have accomplished and are 100% on track for your team’s hiring plan, coach your individual contributors on the team efficiently, and are on achieving and exceeding your regional team goals for retention, expansion and customer satisfactionTo drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB is an equal opportunities employer.
mongoDB
(IT / Development)
The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program in Singapore. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases.You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.This role is remote optional until January 10, 2022, we are looking to speak to candidates who plan to be available in Singapore for when we introduce our hybrid model.We’re looking for someone withPassion for and experience in hiring, developing and managing a team of individual contributors. Your team and their success are your top priorityA proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processesA mind for technology. We’ll teach you all about MongoDB and databases, but our users and products are inherently technical. You should be tooExperience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not requiredHigh organisation in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritisation and time managementYou know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes in your regionA strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organisation and within AsiaYou have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds across the Asia regionAn adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processesOutstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externallyA Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacityRole Overview & Key ResponsibilitiesPeople leadership: Recruit, mentor and develop individuals on the CSM teamExecution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targetsBuild programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoptionExecutive presence and communication: Build and maintain relationships across MongoDB teams, organisations and officesSuccess MeasuresThe Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:In the first 3 months you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team membersIn 6 months, have hired your team to at least 90% capacity (as per hiring plan outlined to you). You’re actively mentoring and guiding the team through quarterly and monthly team goals and initiativesIn 12 months you’ll have accomplished and are 100% on track for your team’s hiring plan, coach your individual contributors on the team efficiently, and are on achieving and exceeding your regional team goals for retention, expansion and customer satisfactionTo drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB is an equal opportunities employer.
remote
remote
Customer Service Agent
Titan Power Plus IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Want to work for an exciting company that's completely smashing the market? We are looking for a highly skilled and experienced virtual Customer Service specialist to join our awesome Customer Support team for our E-Commerce Dropshipping Store!We'll be throwing you right into our fantastic team from the get-go. We are looking to break down the barriers of remote working, and so we hold regular company-wide meetings that not only update you all to our direction but are also super fun! With games, awards and regular bonuses, you'll look forward to them every week!We're looking to bring on-board someone with a passion for delivering excellence with the ethos of quality over quantity. Sound like you? Apply now!IMPORTANT: It is essential to have previously worked in customer service for 5 years minimum. We're looking for a high caliber freelancer with superb English writing skills who can elicit customer support with minimal guidance (although this will be available!). On your application, please provide in-depth detail about your previous experience working in this field.Job Requirements:2-3 yrs Phone CS experience2-3 yrs Chat/Email CS experienceExcellent conversational skills in EnglishExcellent written English skillsExperience using ZendeskExperience using ShopifyExperience performing customer service for an E-Commerce Dropshipping storeIn-depth knowledge of the Dropshipping modelWilling to work in the USA time zone (PST / CST / EST)Responsibilities:Assist in the ticket handling of our current CS team and generally look to improve our team at every opportunityRespond to customer requests on Zendesk in perfect EnglishContinuously looking to improve the support systems currently in place (rewards provided for good suggestions)Look up customer order information on ShopifyAssisting in the tracking of customer packagesIssue refunds according to our refund policyOrder the re-sending of products to customers when requiredType the word "owl" if you have read all the contents in this job post.Respond to all assigned customer issues in an accurate and timely mannerAct at all times in a positive manner both towards customers and fellow members of our remotely-based team.
Titan Power Plus
(IT / Development)
Want to work for an exciting company that's completely smashing the market? We are looking for a highly skilled and experienced virtual Customer Service specialist to join our awesome Customer Support team for our E-Commerce Dropshipping Store!We'll be throwing you right into our fantastic team from the get-go. We are looking to break down the barriers of remote working, and so we hold regular company-wide meetings that not only update you all to our direction but are also super fun! With games, awards and regular bonuses, you'll look forward to them every week!We're looking to bring on-board someone with a passion for delivering excellence with the ethos of quality over quantity. Sound like you? Apply now!IMPORTANT: It is essential to have previously worked in customer service for 5 years minimum. We're looking for a high caliber freelancer with superb English writing skills who can elicit customer support with minimal guidance (although this will be available!). On your application, please provide in-depth detail about your previous experience working in this field.Job Requirements:2-3 yrs Phone CS experience2-3 yrs Chat/Email CS experienceExcellent conversational skills in EnglishExcellent written English skillsExperience using ZendeskExperience using ShopifyExperience performing customer service for an E-Commerce Dropshipping storeIn-depth knowledge of the Dropshipping modelWilling to work in the USA time zone (PST / CST / EST)Responsibilities:Assist in the ticket handling of our current CS team and generally look to improve our team at every opportunityRespond to customer requests on Zendesk in perfect EnglishContinuously looking to improve the support systems currently in place (rewards provided for good suggestions)Look up customer order information on ShopifyAssisting in the tracking of customer packagesIssue refunds according to our refund policyOrder the re-sending of products to customers when requiredType the word "owl" if you have read all the contents in this job post.Respond to all assigned customer issues in an accurate and timely mannerAct at all times in a positive manner both towards customers and fellow members of our remotely-based team.
remote
remote
Customer Service Specialist | Asia - Remote
Payability (Financial services)
Remote (Asia Time Zone Permitted) Negotiable
Company Informationhi is leveraging blockchain technology to build services that are community powered. Members of hi are the key stakeholders of this ecosystem and the business is committed to maximize membership value - not profits. Our first product is a digital wallet that provides members with the most seamless payment experience via social messengers (initially Telegram, next WhatsApp, Facebook Messenger, LINE, Viber and others). For more information, visit hi.comJob DescriptionWe are looking for a talented Customer Service Specialist to help with our global expansion. Please note that the specified location is only for reference, the role can be performed elsewhere.ResponsibilitiesMonitor and handle customer inquiries that are escalated to wallet operations, and provide solutions to customersMonitor operations alert and resolve issues related to daily wallet operationTo handle customer inquiries and service request through hotline, email, and live chatResolve product or service problems by clarifying the customer’s complaintFollow communication procedures, guidelines, and policies to ensure consistent customer service qualityUse the best judgment to select the best course of action to resolve customer concernsKeep records of customer interactions in order to propose enhancements to customer service qualityOther duties assigned by the managerRequirementsQualificationsStrong passion to provide support to customersAs a team, able to work in shift and provide 24/7 coverage for customer service function and alert managementShift work is required (5-Day work week)Knowledge in blockchain technology is highly desirableAt least 1 year of experience working in a multi-channel environment (email, live chat, Facebook) highly preferredStrong presentation skills with excellent verbal and written communication skills in English and Simplified ChineseBilingual in Chinese/additional language is a plusBenefitsWhat can you expect from us?Competitive salary; option to be paid in cryptoFlexible working hoursHuge responsibilities from Day 1Strong career progression opportunitiesA dynamic and competitive work environmentRemote team
Payability
(Financial services)
Company Informationhi is leveraging blockchain technology to build services that are community powered. Members of hi are the key stakeholders of this ecosystem and the business is committed to maximize membership value - not profits. Our first product is a digital wallet that provides members with the most seamless payment experience via social messengers (initially Telegram, next WhatsApp, Facebook Messenger, LINE, Viber and others). For more information, visit hi.comJob DescriptionWe are looking for a talented Customer Service Specialist to help with our global expansion. Please note that the specified location is only for reference, the role can be performed elsewhere.ResponsibilitiesMonitor and handle customer inquiries that are escalated to wallet operations, and provide solutions to customersMonitor operations alert and resolve issues related to daily wallet operationTo handle customer inquiries and service request through hotline, email, and live chatResolve product or service problems by clarifying the customer’s complaintFollow communication procedures, guidelines, and policies to ensure consistent customer service qualityUse the best judgment to select the best course of action to resolve customer concernsKeep records of customer interactions in order to propose enhancements to customer service qualityOther duties assigned by the managerRequirementsQualificationsStrong passion to provide support to customersAs a team, able to work in shift and provide 24/7 coverage for customer service function and alert managementShift work is required (5-Day work week)Knowledge in blockchain technology is highly desirableAt least 1 year of experience working in a multi-channel environment (email, live chat, Facebook) highly preferredStrong presentation skills with excellent verbal and written communication skills in English and Simplified ChineseBilingual in Chinese/additional language is a plusBenefitsWhat can you expect from us?Competitive salary; option to be paid in cryptoFlexible working hoursHuge responsibilities from Day 1Strong career progression opportunitiesA dynamic and competitive work environmentRemote team
remote
remote
Customer Service Specialist | Penang - Remote
Payability (Financial services)
Remote (Asia Time Zone Permitted) Negotiable
Company Informationhi is leveraging blockchain technology to build services that are community powered. Members of hi are the key stakeholders of this ecosystem and the business is committed to maximize membership value - not profits. Our first product is a digital wallet that provides members with the most seamless payment experience via social messengers (initially Telegram, next WhatsApp, Facebook Messenger, LINE, Viber and others). For more information, visit hi.comResponsibilitiesMonitor and handle customer inquiries that are escalated to wallet operations, and provide solutions to customersMonitor operations alert and resolve issues related to daily wallet operationTo handle customer inquiries and service request through hotline, email, and live chatResolve product or service problems by clarifying the customer’s complaintFollow communication procedures, guidelines, and policies to ensure consistent customer service qualityUse the best judgment to select the best course of action to resolve customer concernsKeep records of customer interactions in order to propose enhancements to customer service qualityOther duties assigned by the managerRequirementsQualificationsStrong passion to provide support to customersAs a team, able to work in shift and provide 24/7 coverage for customer service function and alert managementShift work is required (5-Day work week)Knowledge in blockchain technology is highly desirableAt least 1 year of experience working in a multi-channel environment (email, live chat, Facebook) highly preferredStrong presentation skills with excellent verbal and written communication skills in English and Simplified ChineseBilingual in Chinese/additional language is a plusBenefitsWhat can you expect from us?Competitive salary; option to be paid in cryptoFlexible working hoursHuge responsibilities from Day 1Strong career progression opportunitiesA dynamic and competitive work environmentRemote team
Payability
(Financial services)
Company Informationhi is leveraging blockchain technology to build services that are community powered. Members of hi are the key stakeholders of this ecosystem and the business is committed to maximize membership value - not profits. Our first product is a digital wallet that provides members with the most seamless payment experience via social messengers (initially Telegram, next WhatsApp, Facebook Messenger, LINE, Viber and others). For more information, visit hi.comResponsibilitiesMonitor and handle customer inquiries that are escalated to wallet operations, and provide solutions to customersMonitor operations alert and resolve issues related to daily wallet operationTo handle customer inquiries and service request through hotline, email, and live chatResolve product or service problems by clarifying the customer’s complaintFollow communication procedures, guidelines, and policies to ensure consistent customer service qualityUse the best judgment to select the best course of action to resolve customer concernsKeep records of customer interactions in order to propose enhancements to customer service qualityOther duties assigned by the managerRequirementsQualificationsStrong passion to provide support to customersAs a team, able to work in shift and provide 24/7 coverage for customer service function and alert managementShift work is required (5-Day work week)Knowledge in blockchain technology is highly desirableAt least 1 year of experience working in a multi-channel environment (email, live chat, Facebook) highly preferredStrong presentation skills with excellent verbal and written communication skills in English and Simplified ChineseBilingual in Chinese/additional language is a plusBenefitsWhat can you expect from us?Competitive salary; option to be paid in cryptoFlexible working hoursHuge responsibilities from Day 1Strong career progression opportunitiesA dynamic and competitive work environmentRemote team
remote
remote
Customer Support Engineer - APAC
JumpCloud (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.About JumpCloudJumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud® has a global user base of more than 120,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike.Location: This role is remote in the country of Singapore. You must be authorized to work in Singapore to be considered for this role.About the role: We are looking for inspired technology professionals who love the challenge of supporting our APAC-based customers and internal teams to ensure the successful adoption, usage, integration of our Directory Platform.This is an excellent opportunity to join a well-funded, rapidly growing company with a great product. You’ll have the opportunity to growth your skills and share your knowledge as we continue to build our global, world-class support team. You’ll work with passionate team members supporting our expanding worldwide user base.Requirements:A strong desire to see our customers be successful through the utilization of our Directory-As-A-Service software2-4 years experience in a technical, customer-facing positionExcellent interpersonal communication and passion for learning new technologies and understanding how to utilize them in a customer-facing environmentStrong oral and written communication skills are imperativeA logical approach to problem solvingBachelor’s degree desiredIn this role, you will:Provide technical support and issue resolution to our APAC customers through ongoing issue triaging via email, telephone or remote web sessionCollaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customersReproduce issues in-house and respond to customers in a timely mannerRegularly follow-up with customers on recommendations, updates and action plansEscalate issues to Engineering in a timely manner for resolution.Work with our Account Managers to ensure the success of our new customers as they transition into the day to day use of our product - ensuring the access of their entire employee base to all of the resources needed - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every dayResearch and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users.Where you’ll be working/Location:JumpCloud is committed to being Remote First. All of our roles are remote. If a role requires you to be in a certain location or country, that will be clearly stated in the job description. All roles posted in United States locations do require that you be located within one of the 50 U.S. States.Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote, work from one of our office locations (CO only currently) or flex your time.Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.APPLY FOR THIS JOB
JumpCloud
(Computer software)
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.About JumpCloudJumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud® has a global user base of more than 120,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike.Location: This role is remote in the country of Singapore. You must be authorized to work in Singapore to be considered for this role.About the role: We are looking for inspired technology professionals who love the challenge of supporting our APAC-based customers and internal teams to ensure the successful adoption, usage, integration of our Directory Platform.This is an excellent opportunity to join a well-funded, rapidly growing company with a great product. You’ll have the opportunity to growth your skills and share your knowledge as we continue to build our global, world-class support team. You’ll work with passionate team members supporting our expanding worldwide user base.Requirements:A strong desire to see our customers be successful through the utilization of our Directory-As-A-Service software2-4 years experience in a technical, customer-facing positionExcellent interpersonal communication and passion for learning new technologies and understanding how to utilize them in a customer-facing environmentStrong oral and written communication skills are imperativeA logical approach to problem solvingBachelor’s degree desiredIn this role, you will:Provide technical support and issue resolution to our APAC customers through ongoing issue triaging via email, telephone or remote web sessionCollaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customersReproduce issues in-house and respond to customers in a timely mannerRegularly follow-up with customers on recommendations, updates and action plansEscalate issues to Engineering in a timely manner for resolution.Work with our Account Managers to ensure the success of our new customers as they transition into the day to day use of our product - ensuring the access of their entire employee base to all of the resources needed - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every dayResearch and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users.Where you’ll be working/Location:JumpCloud is committed to being Remote First. All of our roles are remote. If a role requires you to be in a certain location or country, that will be clearly stated in the job description. All roles posted in United States locations do require that you be located within one of the 50 U.S. States.Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote, work from one of our office locations (CO only currently) or flex your time.Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.APPLY FOR THIS JOB
remote
remote
Customer Success Manager - APJ
Armis (Computer and network security)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionWe are looking for a Customer Success Manager (CSM) to join our growing Customer Success Team who are a key in helping our valued customers achieve their strategic objectives and maximum value from their investment in Armis. This will include helping identify new use cases and growth opportunities by informing the customer of our latest innovations, and capabilities and match these to the clients’ business goals, while also identifying revenue opportunities. The CSM serves as the business liaison between the customer and all cross-functional teams within Armis, including our Executive team, Product Management, Engineering, Solution Architects, Training and Enablement, and others.Location: This is a remote position for those based in SingaporeSuccess in this role requires:A passion for working with people, including an ability to quickly build lasting customer relationships.Technically understanding- able to understand the majority of large enterprise IT concepts.Consultative mindset combined with project-based execution approach.World-class customer-facing and interpersonal skills, professional, insightful, value-driven.Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Armis team and externally to account sponsors and executives.Bring your skills that grasp key business and operational requirements and map them into the necessary Customer Success Plans or playbooks.Be accountable for adoption and renewal targets for assigned customers and for Customer Success programs.Manage technically or politically raised situations or provide appropriate escalation guidance to others.Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards and program status.Establish yourself as the trusted/strategic advisor with accounts and drive the continued value of our platform and services.Advocate customer needs/issues cross-functionally and program-manage customer concerns.Maintain current functional and technical knowledge of the Armis platform and future products.Excellent organizational abilities.Team player.Willing to always go above and beyond for the customer.20-30%Travel.Skills And AbilitiesIntelligent, hard-working, curious individual, that loves to learn and explore.A detail-oriented person, who can see how to construct a huge building from small bricks and stones.Willing and able to meet challenges head-on, solve problems independently and make things happen.Open-minded, flexible and thrive in a highly dynamic, fast-paced, ever-changing environment.A team player who understands that the only way to solve large problems is with teamwork and mutual support.Requirements5+ years of experience as a CSM/TAM in a similarly sized organization and working with large enterprise accounts.Proven experience as a customer advocate in a fast past paced/growth software and cloud company.Possess exceptional verbal, written, social, presentation, and interpersonal skills.Solid understanding of IT security technologies and networking concepts.Knowledge of IoT and security technologies and best practices (advantage).A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes.About ArmisArmis is the first agentless, enterprise-class security platform to address the new threat landscape of unmanaged and IoT devices. Fortune 1000 companies trust our unique out-of-band sensing technology to discover and analyze all managed, unmanaged, and IoT devices—from traditional devices like laptops and smartphones to new unmanaged smart devices like smart TVs, webcams, printers, HVAC systems, industrial robots, medical devices and more. Armis discovers devices on and off the network, continuously analyzes endpoint behavior to identify risks and attacks, and protects critical information and systems by identifying suspicious or malicious devices and quarantining them. Armis is a privately held company and headquartered in Palo Alto, California.
Armis
(Computer and network security)
DescriptionWe are looking for a Customer Success Manager (CSM) to join our growing Customer Success Team who are a key in helping our valued customers achieve their strategic objectives and maximum value from their investment in Armis. This will include helping identify new use cases and growth opportunities by informing the customer of our latest innovations, and capabilities and match these to the clients’ business goals, while also identifying revenue opportunities. The CSM serves as the business liaison between the customer and all cross-functional teams within Armis, including our Executive team, Product Management, Engineering, Solution Architects, Training and Enablement, and others.Location: This is a remote position for those based in SingaporeSuccess in this role requires:A passion for working with people, including an ability to quickly build lasting customer relationships.Technically understanding- able to understand the majority of large enterprise IT concepts.Consultative mindset combined with project-based execution approach.World-class customer-facing and interpersonal skills, professional, insightful, value-driven.Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Armis team and externally to account sponsors and executives.Bring your skills that grasp key business and operational requirements and map them into the necessary Customer Success Plans or playbooks.Be accountable for adoption and renewal targets for assigned customers and for Customer Success programs.Manage technically or politically raised situations or provide appropriate escalation guidance to others.Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards and program status.Establish yourself as the trusted/strategic advisor with accounts and drive the continued value of our platform and services.Advocate customer needs/issues cross-functionally and program-manage customer concerns.Maintain current functional and technical knowledge of the Armis platform and future products.Excellent organizational abilities.Team player.Willing to always go above and beyond for the customer.20-30%Travel.Skills And AbilitiesIntelligent, hard-working, curious individual, that loves to learn and explore.A detail-oriented person, who can see how to construct a huge building from small bricks and stones.Willing and able to meet challenges head-on, solve problems independently and make things happen.Open-minded, flexible and thrive in a highly dynamic, fast-paced, ever-changing environment.A team player who understands that the only way to solve large problems is with teamwork and mutual support.Requirements5+ years of experience as a CSM/TAM in a similarly sized organization and working with large enterprise accounts.Proven experience as a customer advocate in a fast past paced/growth software and cloud company.Possess exceptional verbal, written, social, presentation, and interpersonal skills.Solid understanding of IT security technologies and networking concepts.Knowledge of IoT and security technologies and best practices (advantage).A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes.About ArmisArmis is the first agentless, enterprise-class security platform to address the new threat landscape of unmanaged and IoT devices. Fortune 1000 companies trust our unique out-of-band sensing technology to discover and analyze all managed, unmanaged, and IoT devices—from traditional devices like laptops and smartphones to new unmanaged smart devices like smart TVs, webcams, printers, HVAC systems, industrial robots, medical devices and more. Armis discovers devices on and off the network, continuously analyzes endpoint behavior to identify risks and attacks, and protects critical information and systems by identifying suspicious or malicious devices and quarantining them. Armis is a privately held company and headquartered in Palo Alto, California.
remote
remote
Customer Success Manager
iProov (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Customer Success Manager - APACIf you’d like to make the online world a safer place, come and join us.About iProov:iProov is the world leader in face biometric verification. We establish trust in remote users and deliver effortless, customer centric, device independent authentication tied to trusted ID credentials. We are on a mission to make the Internet a safer place for businesses and consumers.Our unique facial biometric technology allows banks, governments, healthcare and travel providers to verify customer identity online and provide simple access to secure services. In 2020 we were recognised as a Gartner Cool Vendor and as the 5th fastest growing technology company in the UK by Deloitte. We work with leading customers & partners across a number of industry sectors worldwide - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, ING and many more.Our flagship Genuine Presence Assurance technology continues to solidify its global market leadership, with verifications growing at a consistent rate of 25% per month worldwide. This has been driven by demand from organizations needing to verify the identity of online users to prevent fraud. iProov’s patented technology assures the genuine presence of an online user to ensure they are the right person, a real person, and authenticating right now.Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose.The Role:As a CSM, you will play a key role in driving product adoption, business outcomes and success for our customers. You should be comfortable engaging at a senior level, backed by a strong understanding of our customer’s and partners’ business and become an internal champion of the business outcomes most critical to their specific business needs.Key to this role is:the ability to articulate value, inspire customers to sell the value of the iProov products and encourage adoption and expansion. The ideal candidate should possess strong business and analytical expertise as well as strong technical background in a SaaS API/SDK space.working closely with our Partner, Solutions Consulting and Onboarding teams to ensure the success of iProov’s strategic customers and partners, maximising customer retention rates and driving customer and partner growth via facilitating and driving upsells and cross sells to other parts of the customers organisations.building and maintaining strong relationships with multiple contacts within the assigned customer portfolio. He/she will serve as an escalation point of contact for issues that impacts the partner’s success. He/she will be required to maintain strong working relationships with other internal teams such as Sales, Marketing, Product, Engineering & Research.As a CSM, you are ultimately responsible for the health, product adoption, retention, and growth of your portfolio of customers and partners; this is driven through demonstrating the value of the products and services provided to the partner’s business via regular touch bases, weekly, monthly and/or quarterly reviews and other adhoc engagements.The CSM can be remote anywhere in the Singapore and will report to the Head of CSM.Responsibilities:Manage the customer life cycle which includes initial launch and onboarding, coordinating all customer related activities, maintaining a healthy steady state, executive alignment, renewal and growth of the customers.Work with the account management team to plan and execute long term success plans to facilitate retention and growth via generating additional upsell and cross sell opportunitiesService a portfolio of customer accounts, while maximising retention and adoption. Develop and maintain long-term relationships with stakeholders in your account portfolio.Identify and qualify growth opportunities for Account Managers to drive strategic expansion and growthWork cross-functionally with product, engineering, sales, marketing, and other teams to facilitate resolution of technical or product issues and work towards their stated goals.Manage partner feedback and product needs by providing feature requests to internal teams.Being always attentive to customer needsBeing responsible for identifying key strategies for revenue acceleration and conducting QBRsDeveloping and executing success plans, as well as tracking and reporting on key metrics to ensure adoption and successDesirable skills, knowledge and experience5+ years of experience in a Customer Success role servicing enterprise accounts. Experience working with Partnerships is desirable.Experience with project/programme management and account planning and prioritization. Solution and outcome orientedStrong technical background in a SaaS API/SDK space is a mustProactively identifies and qualifies issues as opportunitiesAbility to prioritize, multi-task, and perform effectively under pressure.Strong interpersonal communication skills (verbal and written)Track record of successful planning and execution of Executive Business Reviews.Proven availability to collaborate and build strong relationships with customer at a senior levelException analytical and problem-solving skills, including the ability to figure out how things should work, and to identify patterns and trendsFamiliarity with B2B SaaS product organisations, sales processes and consulting best practicesA positive, self-starter attitude and desire to exceed expectations at every opportunityAttention to detail, strong organization skills, and an absolute focus on quality of workStrong social skillsCompany Benefits 25 days Annual Leave, plus 8 Bank HolidaysVitality Health insurancePensionFlexible workingFree Barista Coffee/Tea, biscuits and fruit in the officeFree access to WeWork discounts and free online well-being sessionsAwardsiProov takes home gold in three cybersecurity excellence awards: Government, Financial Services, and Identity Proofing & Corroboration –https://www.iproov.com/blog/cyber-security-awards-government-financeiProov wins Best Biometric Solution at 2021 Cyber Security Global Excellence Awards –https://www.iproov.com/blog/best-biometric-solution-cyber-security-2021iProov named winner of coveted Global InfoSec Award during RSA Conference –https://www.iproov.com/press/iproov-winner-of-global-infosec-award-during-rsa-conference-2021
iProov
(Computer software)
Customer Success Manager - APACIf you’d like to make the online world a safer place, come and join us.About iProov:iProov is the world leader in face biometric verification. We establish trust in remote users and deliver effortless, customer centric, device independent authentication tied to trusted ID credentials. We are on a mission to make the Internet a safer place for businesses and consumers.Our unique facial biometric technology allows banks, governments, healthcare and travel providers to verify customer identity online and provide simple access to secure services. In 2020 we were recognised as a Gartner Cool Vendor and as the 5th fastest growing technology company in the UK by Deloitte. We work with leading customers & partners across a number of industry sectors worldwide - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, ING and many more.Our flagship Genuine Presence Assurance technology continues to solidify its global market leadership, with verifications growing at a consistent rate of 25% per month worldwide. This has been driven by demand from organizations needing to verify the identity of online users to prevent fraud. iProov’s patented technology assures the genuine presence of an online user to ensure they are the right person, a real person, and authenticating right now.Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose.The Role:As a CSM, you will play a key role in driving product adoption, business outcomes and success for our customers. You should be comfortable engaging at a senior level, backed by a strong understanding of our customer’s and partners’ business and become an internal champion of the business outcomes most critical to their specific business needs.Key to this role is:the ability to articulate value, inspire customers to sell the value of the iProov products and encourage adoption and expansion. The ideal candidate should possess strong business and analytical expertise as well as strong technical background in a SaaS API/SDK space.working closely with our Partner, Solutions Consulting and Onboarding teams to ensure the success of iProov’s strategic customers and partners, maximising customer retention rates and driving customer and partner growth via facilitating and driving upsells and cross sells to other parts of the customers organisations.building and maintaining strong relationships with multiple contacts within the assigned customer portfolio. He/she will serve as an escalation point of contact for issues that impacts the partner’s success. He/she will be required to maintain strong working relationships with other internal teams such as Sales, Marketing, Product, Engineering & Research.As a CSM, you are ultimately responsible for the health, product adoption, retention, and growth of your portfolio of customers and partners; this is driven through demonstrating the value of the products and services provided to the partner’s business via regular touch bases, weekly, monthly and/or quarterly reviews and other adhoc engagements.The CSM can be remote anywhere in the Singapore and will report to the Head of CSM.Responsibilities:Manage the customer life cycle which includes initial launch and onboarding, coordinating all customer related activities, maintaining a healthy steady state, executive alignment, renewal and growth of the customers.Work with the account management team to plan and execute long term success plans to facilitate retention and growth via generating additional upsell and cross sell opportunitiesService a portfolio of customer accounts, while maximising retention and adoption. Develop and maintain long-term relationships with stakeholders in your account portfolio.Identify and qualify growth opportunities for Account Managers to drive strategic expansion and growthWork cross-functionally with product, engineering, sales, marketing, and other teams to facilitate resolution of technical or product issues and work towards their stated goals.Manage partner feedback and product needs by providing feature requests to internal teams.Being always attentive to customer needsBeing responsible for identifying key strategies for revenue acceleration and conducting QBRsDeveloping and executing success plans, as well as tracking and reporting on key metrics to ensure adoption and successDesirable skills, knowledge and experience5+ years of experience in a Customer Success role servicing enterprise accounts. Experience working with Partnerships is desirable.Experience with project/programme management and account planning and prioritization. Solution and outcome orientedStrong technical background in a SaaS API/SDK space is a mustProactively identifies and qualifies issues as opportunitiesAbility to prioritize, multi-task, and perform effectively under pressure.Strong interpersonal communication skills (verbal and written)Track record of successful planning and execution of Executive Business Reviews.Proven availability to collaborate and build strong relationships with customer at a senior levelException analytical and problem-solving skills, including the ability to figure out how things should work, and to identify patterns and trendsFamiliarity with B2B SaaS product organisations, sales processes and consulting best practicesA positive, self-starter attitude and desire to exceed expectations at every opportunityAttention to detail, strong organization skills, and an absolute focus on quality of workStrong social skillsCompany Benefits 25 days Annual Leave, plus 8 Bank HolidaysVitality Health insurancePensionFlexible workingFree Barista Coffee/Tea, biscuits and fruit in the officeFree access to WeWork discounts and free online well-being sessionsAwardsiProov takes home gold in three cybersecurity excellence awards: Government, Financial Services, and Identity Proofing & Corroboration –https://www.iproov.com/blog/cyber-security-awards-government-financeiProov wins Best Biometric Solution at 2021 Cyber Security Global Excellence Awards –https://www.iproov.com/blog/best-biometric-solution-cyber-security-2021iProov named winner of coveted Global InfoSec Award during RSA Conference –https://www.iproov.com/press/iproov-winner-of-global-infosec-award-during-rsa-conference-2021
remote
remote
Customer Success Associate - Retention
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
PerksPermanently work from homePay wired directly to your bank once a monthPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based year end bonusesWork directly with the clientCareer fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumni Grow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. This role is PERMANENTLY remote. Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/ edit?usp=sharing What YOU will be doing:Save at risk accounts - Utilize product knowledge, implement strategies and best use cases to retain customersEstablish yourself as a trusted advisor — Be the client partner on how Workstream can help achieve their business goalsManage escalated and at-risk customers — Communicate with at-risk customers and develop strategies for further product adoption, best use cases and greater customer successBe your customers’ greatest advocate — Voice customer concerns and collect feedback for product and process improvementsBe a team player — Work cross-functionally with internal teams to improve company initiatives and processes WHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a Silicon Valley based technology startup Day to day: You work with our Philippines Support and Success org to strategize when clients reach out about their hiring concerns. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry!Own the customer’s outcomes! Promptly respond to client questions within minutes/hours and resolve issues within 1-2 business days. Learn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, so they can be re-used to make the next time faster.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
Workstream
(IT / Development)
PerksPermanently work from homePay wired directly to your bank once a monthPay starts day 1! And training is Day 1.Fixed shift US business hours --no shifting!Performance based year end bonusesWork directly with the clientCareer fast track for performers and internal mobilityLearn from a team of Stanford, MIT, Google and Harvard alumni Grow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. This role is PERMANENTLY remote. Check out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/ edit?usp=sharing What YOU will be doing:Save at risk accounts - Utilize product knowledge, implement strategies and best use cases to retain customersEstablish yourself as a trusted advisor — Be the client partner on how Workstream can help achieve their business goalsManage escalated and at-risk customers — Communicate with at-risk customers and develop strategies for further product adoption, best use cases and greater customer successBe your customers’ greatest advocate — Voice customer concerns and collect feedback for product and process improvementsBe a team player — Work cross-functionally with internal teams to improve company initiatives and processes WHO YOU ARE: Empathetic to customer needs, understand that questions that customers askBe fluent in the English language and American culture, being able to easily build relationships with US based clientsCapacity to adapt and remain flexible with ever-changing processesStays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)Have a long-term vision of working and growing with a Silicon Valley based technology startup Day to day: You work with our Philippines Support and Success org to strategize when clients reach out about their hiring concerns. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry!Own the customer’s outcomes! Promptly respond to client questions within minutes/hours and resolve issues within 1-2 business days. Learn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, so they can be re-used to make the next time faster.Escalate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients. 
remote
remote
Customer Success Associate - Onboarding
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
PerksPermanently work from homePay wired directly to your bank once a monthPay starts once you begin trainingFixed shift US business hoursPerformance based year end bonusesWork directly with the clientLearn from a team of Stanford, MIT, Google and Harvard alumniCareer fast track for performers and internal mobility Grow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! You will primarily lead new client onboarding for small/mid sized clients, and own customer support. To do this, you will ideally have an empathy for people, can explain concepts clearly and concisely both via email and via video calls, and are tech savvy. You will be measured on how successful clients get onboarded to Workstream, which is quantified as the trial conversion rate. Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role is PERMANENTLY remote. Who we areCheck out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3 A/editEntrepreneurial, hungry, passionate and tech-savvyBe hungry and quick to learn.Be a good communicator, both verbal and written. Able to explain concepts clearly and conciselyEmpathetic to customer needs, understand that questions that customers askHave a long-term vision of working and growing with a Silicon Valley based technology startupBe fluent in English and American culture, being able to easily build relationships with US based clientsDetail oriented. Keeping track of notes is a key to success[Nice to have] Startup experience of 1 to 3 years (prior customer success experience even better)[Nice to have] Analytics skills a plus New Client Onboarding (70%)Own the onboarding of new small- and medium-sized customers to Workstream.Lead kickoff calls with new customers, which are 45-min calls to understand client needs, and train new clients on the ins-and-outs or our software.To give you an idea of workload, you may do up to 4 or 6 kickoff calls a day, with each being 45min-1hour long.Be an expert in Workstream, so you can guide new users and answer their questions.Make adjustments to client accounts as needed.Be the point person about new clients during their onboarding process. Collaborate with sales and other customer success teammates to pull in resources and support as needed.Keep track of client activity, notes, and next steps clearly in SalesforceConduct training for users. Develop training manuals and processes as needed to ensure users can grasp key ideas.Most of customer success work will be done remotely (phone, email, and Zoom). Occasionally (very rarely) we will visit clients in person, whether locally or involving travel. Customer Support (30%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails, Intercom, and the occasional phone call or text.Own the customer support work! Promptly respond to client questions -- depending on the tier, within minutes/hours or in 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in an email template, so they can be re-used to make the next time faster.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request.Proactively check-in with clients based on triggers and automation. We have a very cool system of automation that sends out alerts, so you can act on the alert and contact our clients! 
Workstream
(IT / Development)
PerksPermanently work from homePay wired directly to your bank once a monthPay starts once you begin trainingFixed shift US business hoursPerformance based year end bonusesWork directly with the clientLearn from a team of Stanford, MIT, Google and Harvard alumniCareer fast track for performers and internal mobility Grow with us!We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! You will primarily lead new client onboarding for small/mid sized clients, and own customer support. To do this, you will ideally have an empathy for people, can explain concepts clearly and concisely both via email and via video calls, and are tech savvy. You will be measured on how successful clients get onboarded to Workstream, which is quantified as the trial conversion rate. Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role is PERMANENTLY remote. Who we areCheck out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you!https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3 A/editEntrepreneurial, hungry, passionate and tech-savvyBe hungry and quick to learn.Be a good communicator, both verbal and written. Able to explain concepts clearly and conciselyEmpathetic to customer needs, understand that questions that customers askHave a long-term vision of working and growing with a Silicon Valley based technology startupBe fluent in English and American culture, being able to easily build relationships with US based clientsDetail oriented. Keeping track of notes is a key to success[Nice to have] Startup experience of 1 to 3 years (prior customer success experience even better)[Nice to have] Analytics skills a plus New Client Onboarding (70%)Own the onboarding of new small- and medium-sized customers to Workstream.Lead kickoff calls with new customers, which are 45-min calls to understand client needs, and train new clients on the ins-and-outs or our software.To give you an idea of workload, you may do up to 4 or 6 kickoff calls a day, with each being 45min-1hour long.Be an expert in Workstream, so you can guide new users and answer their questions.Make adjustments to client accounts as needed.Be the point person about new clients during their onboarding process. Collaborate with sales and other customer success teammates to pull in resources and support as needed.Keep track of client activity, notes, and next steps clearly in SalesforceConduct training for users. Develop training manuals and processes as needed to ensure users can grasp key ideas.Most of customer success work will be done remotely (phone, email, and Zoom). Occasionally (very rarely) we will visit clients in person, whether locally or involving travel. Customer Support (30%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails, Intercom, and the occasional phone call or text.Own the customer support work! Promptly respond to client questions -- depending on the tier, within minutes/hours or in 1-2 business days.Learn quickly, and create reusable content. When a customer asks a question, summarize the response in an email template, so they can be re-used to make the next time faster.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request.Proactively check-in with clients based on triggers and automation. We have a very cool system of automation that sends out alerts, so you can act on the alert and contact our clients! 
remote
remote
Customer Service Representative - Project Based (100% Remote)
Bold Business IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking to hire a Customer Service Representative with at least 6 months experience in providing customer support.This is for a project-based engagement with the possibility of extension.What will you really do?Answering inquiries and complaints via phone or e-mailAssisting customers by responding to their questionsCommunicate effectively via phone calls and video calls with our customerHandling complaints in a patient and effective mannerGiving the best solution based on details provided by the customer Why We Think This Job Is Great It’s a full-time, 100% remote position where you’ll work from home.You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you. Qualifications At least 6 months call center experienceStrong command of the English Language both oral and writtenMust be highly trainable, pro-active, and has initiativeCapable of working from home with strong internet connectivity.Open for a project-based engagement with a high possibility of extensionWilling to start work immediately and on a graveyard shiftAbility to work with international teams where team members are in different locations and belong to different cultures.About UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(IT / Development)
We are looking to hire a Customer Service Representative with at least 6 months experience in providing customer support.This is for a project-based engagement with the possibility of extension.What will you really do?Answering inquiries and complaints via phone or e-mailAssisting customers by responding to their questionsCommunicate effectively via phone calls and video calls with our customerHandling complaints in a patient and effective mannerGiving the best solution based on details provided by the customer Why We Think This Job Is Great It’s a full-time, 100% remote position where you’ll work from home.You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you. Qualifications At least 6 months call center experienceStrong command of the English Language both oral and writtenMust be highly trainable, pro-active, and has initiativeCapable of working from home with strong internet connectivity.Open for a project-based engagement with a high possibility of extensionWilling to start work immediately and on a graveyard shiftAbility to work with international teams where team members are in different locations and belong to different cultures.About UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
remote
remote
Freelance Customer Service Team Leader (100% Remote) - ABOVE MARKET SALARY OFFERED
Bold Business IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We’re looking for a Customer Service Team Leader who is excited to work from home (100% remote) and join a startup.What does a work-from-home Customer Service Representative Team Leader really do? You’ll supervise and lead a team of Customer Service Representative agents.Responsibilities Provide communication in EnglishProvide regular performance-related feedback.Strategizing and monitoring daily activities of customer service operations.Assist customer service staff with duties where required.Train staff in areas of customer service and company policies.Assist with the development and implementation of service policies, and explaining these to agents.Maintain documentation about customer service department activities.Why We Think This Job Is Great It’s a 100% remote position where you’ll work from homeYou’ll be guaranteed a salary for 30 days should project ends in less than a monthYou’ll have the resources you need to learn, lead, and deliver resultsYou’ll work directly with our TELCO team and executives that have over 25 years of experience and $7B in the ICT industry. Qualifications Call Center TL/SME/OIC experienceExcellent command of the English languageCommunicates clearly and articulatelyAttention to detail and accuracyAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 4 gig RAM)Internet speed no lower than 6 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data or prepaid WiFi kit)A designated work areaHeadset with micAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(IT / Development)
We’re looking for a Customer Service Team Leader who is excited to work from home (100% remote) and join a startup.What does a work-from-home Customer Service Representative Team Leader really do? You’ll supervise and lead a team of Customer Service Representative agents.Responsibilities Provide communication in EnglishProvide regular performance-related feedback.Strategizing and monitoring daily activities of customer service operations.Assist customer service staff with duties where required.Train staff in areas of customer service and company policies.Assist with the development and implementation of service policies, and explaining these to agents.Maintain documentation about customer service department activities.Why We Think This Job Is Great It’s a 100% remote position where you’ll work from homeYou’ll be guaranteed a salary for 30 days should project ends in less than a monthYou’ll have the resources you need to learn, lead, and deliver resultsYou’ll work directly with our TELCO team and executives that have over 25 years of experience and $7B in the ICT industry. Qualifications Call Center TL/SME/OIC experienceExcellent command of the English languageCommunicates clearly and articulatelyAttention to detail and accuracyAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 4 gig RAM)Internet speed no lower than 6 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data or prepaid WiFi kit)A designated work areaHeadset with micAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
remote
remote
Freelance Customer Service Representative (100% Remote) - ABOVE MARKET SALARY OFFERED
Bold Business IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking to hire hardworking Customer Service Representative professionals to join our team immediately. No experience is required as long as you have a good command of the English language.You’ll be providing excellent customer service by talking with clients and helping answer their questions and solve problems, often on a wide array of topics, and are a crucial part of ensuring overall customer satisfaction.You will play an essential role when it comes to identifying what clients want while providing excellent, professional customer service, including diffusing unhappy clients when needed.To be successful in this role, you must have the ability to manage time well; use software, scripts, and tools; and maintain lasting relationships with other call center members, as well as external clients. Responsibilities Provide communication in EnglishDo Inbound and Outbound call support by responding to customer queriesMaintain records related to what transpired on the callDemonstrate mastery of customer service call script within a specified timeframeWhy We Think This Job Is Great It’s a 100% remote position where you’ll work from homeYou’ll be guaranteed a salary for 30 days should when the project ends in less than a monthYou’ll have the resources you need to learn, lead, and deliver resultsYou’ll work directly with our TELCO team and executives that have over 25 years of experience and $7B in the ICT industry. Qualifications Excellent command of the English languageCommunicates clearly and articulatelyAttention to detail and accuracyAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 4 gb RAM)Internet speed no lower than 6 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data or prepaid WiFi kit)A designated work areaHeadset with micAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(IT / Development)
We are looking to hire hardworking Customer Service Representative professionals to join our team immediately. No experience is required as long as you have a good command of the English language.You’ll be providing excellent customer service by talking with clients and helping answer their questions and solve problems, often on a wide array of topics, and are a crucial part of ensuring overall customer satisfaction.You will play an essential role when it comes to identifying what clients want while providing excellent, professional customer service, including diffusing unhappy clients when needed.To be successful in this role, you must have the ability to manage time well; use software, scripts, and tools; and maintain lasting relationships with other call center members, as well as external clients. Responsibilities Provide communication in EnglishDo Inbound and Outbound call support by responding to customer queriesMaintain records related to what transpired on the callDemonstrate mastery of customer service call script within a specified timeframeWhy We Think This Job Is Great It’s a 100% remote position where you’ll work from homeYou’ll be guaranteed a salary for 30 days should when the project ends in less than a monthYou’ll have the resources you need to learn, lead, and deliver resultsYou’ll work directly with our TELCO team and executives that have over 25 years of experience and $7B in the ICT industry. Qualifications Excellent command of the English languageCommunicates clearly and articulatelyAttention to detail and accuracyAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 4 gb RAM)Internet speed no lower than 6 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data or prepaid WiFi kit)A designated work areaHeadset with micAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
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