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remote
remote
Customer Specialist (Remote)
Pet Circle (Retail)
Remote (Asia Time Zone Permitted) Negotiable
At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together. We make buying pet supplies and pet food online easy and convenient. Over the past nine years, we’ve grown to become one of Australia's Top 5 Online retailers and No.1 in the Online Pet industry.As the pet industry continues to grow, and our pets are holding bigger spaces in our hearts and homes than ever before, Pet Circle will continue to thrive. As a venture backed company, we have big goals for growth. We’ve scaled from 100 to over 400 people in the last 18 months alone. This is a unique opportunity in your career to be part of an exceptional growth story.The OpportunityOur mission is to engage with our community of pet families as their specialist for everything pet. This means we need our front-line Customer Specialist Team to be absolute specialists in our products, our business model and our customers. We’re currently building our team of Customer Specialists to handle our more complex customer requests, from product advice and solutions through to retention, via multiple channels including phone, email and Live Chat. You will not only give advice and provide solutions, but build loyalty, advocacy and their lifetime value to Pet Circle.Working ArrangementsWe are building a highly autonomous, empowered remote team - so you will be working from your home office. Specific working arrangements:You must have a good home office set-up, including a fast and reliable internet connection.Full time, permanent role (40 hours per week), Monday - Sunday rotational shifts across AM and PM.Your ResponsibilitiesDeliver a best in class customer experience in a high-volume, customer service environment through live chat and email.Handle all customer queries with the goal of providing an efficient, effective resolution while delighting our customers, going above and beyond to build loyalty and advocacyDeliver on all team and individual KPIs, including productivity targets and customer satisfaction metrics (CSat, NPS, Customer Lifetime Value and Retention Rates)Be open and receptive to feedback and coaching as we pride ourselves on living our continuous improvement mindsetPositively contribute to our passionate, pet-loving, customer-oriented, and results-driven team!Your Ideal ExperienceMinimum 2 years’ professional experience in a fast paced, results driven environment where you were managing internal or external customer requests. This may have been a contact centre, customer services or a role with transferable skillsExperience working with online systems (CRM, ticketing systems, order management software is ideal)Fast learner with strong fluency in Web Technologies and the InternetTertiary qualification desirable, but not mandatoryWhat Awesome Looks LikeExceptional English written and verbal communication skills - You can compose thoughtful, personalised responses to customersHigh EQ to truly connect with customers, ask quality questions and anticipating needsCustomer centric mindset and natural tendency to go above and beyond to solve problemsOutcome-oriented / results driven - thrives on solving issues efficiently while giving an excellent experienceExcellent problem solving and listening skills, using strong judgement and patience to manage the most complex customer requestsResilience for troubleshooting & dealing with difficult stakeholders (you love turning these situations around)Strong time management skills and naturally well organised - You work efficiently within time constraints and are able to cope with a variety of demands and prioritise tasksHigh self-motivation & discipline to work effectively from home and independently resolve customer issuesAble to set boundaries between your home and work environmentOur ValuesAccountability - Promises are made, and promises are keptTeamwork - Value the diverse backgrounds and expertise we all bringCommunication - Honest, clear and respectfulContinuous Improvement - Failure is OK, as long as we own it and learn from itOther BenefitsEnjoy being part of a driven team with a collaborative culture that values decision-makers and actionEnjoy solid career progression in the continuously growing e-commerce industry while working alongside top-notch e-commerce professionalsGet the value of working with a great company without working for a big company (not just yet anyway!)Take advantage of our generous employee discount and pawrental leaveWe have an incredibly passionate team, a leading brand, 500,000 customers and growing, and we’re only just getting started. So what are you waiting for!
Pet Circle
(Retail)
At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together. We make buying pet supplies and pet food online easy and convenient. Over the past nine years, we’ve grown to become one of Australia's Top 5 Online retailers and No.1 in the Online Pet industry.As the pet industry continues to grow, and our pets are holding bigger spaces in our hearts and homes than ever before, Pet Circle will continue to thrive. As a venture backed company, we have big goals for growth. We’ve scaled from 100 to over 400 people in the last 18 months alone. This is a unique opportunity in your career to be part of an exceptional growth story.The OpportunityOur mission is to engage with our community of pet families as their specialist for everything pet. This means we need our front-line Customer Specialist Team to be absolute specialists in our products, our business model and our customers. We’re currently building our team of Customer Specialists to handle our more complex customer requests, from product advice and solutions through to retention, via multiple channels including phone, email and Live Chat. You will not only give advice and provide solutions, but build loyalty, advocacy and their lifetime value to Pet Circle.Working ArrangementsWe are building a highly autonomous, empowered remote team - so you will be working from your home office. Specific working arrangements:You must have a good home office set-up, including a fast and reliable internet connection.Full time, permanent role (40 hours per week), Monday - Sunday rotational shifts across AM and PM.Your ResponsibilitiesDeliver a best in class customer experience in a high-volume, customer service environment through live chat and email.Handle all customer queries with the goal of providing an efficient, effective resolution while delighting our customers, going above and beyond to build loyalty and advocacyDeliver on all team and individual KPIs, including productivity targets and customer satisfaction metrics (CSat, NPS, Customer Lifetime Value and Retention Rates)Be open and receptive to feedback and coaching as we pride ourselves on living our continuous improvement mindsetPositively contribute to our passionate, pet-loving, customer-oriented, and results-driven team!Your Ideal ExperienceMinimum 2 years’ professional experience in a fast paced, results driven environment where you were managing internal or external customer requests. This may have been a contact centre, customer services or a role with transferable skillsExperience working with online systems (CRM, ticketing systems, order management software is ideal)Fast learner with strong fluency in Web Technologies and the InternetTertiary qualification desirable, but not mandatoryWhat Awesome Looks LikeExceptional English written and verbal communication skills - You can compose thoughtful, personalised responses to customersHigh EQ to truly connect with customers, ask quality questions and anticipating needsCustomer centric mindset and natural tendency to go above and beyond to solve problemsOutcome-oriented / results driven - thrives on solving issues efficiently while giving an excellent experienceExcellent problem solving and listening skills, using strong judgement and patience to manage the most complex customer requestsResilience for troubleshooting & dealing with difficult stakeholders (you love turning these situations around)Strong time management skills and naturally well organised - You work efficiently within time constraints and are able to cope with a variety of demands and prioritise tasksHigh self-motivation & discipline to work effectively from home and independently resolve customer issuesAble to set boundaries between your home and work environmentOur ValuesAccountability - Promises are made, and promises are keptTeamwork - Value the diverse backgrounds and expertise we all bringCommunication - Honest, clear and respectfulContinuous Improvement - Failure is OK, as long as we own it and learn from itOther BenefitsEnjoy being part of a driven team with a collaborative culture that values decision-makers and actionEnjoy solid career progression in the continuously growing e-commerce industry while working alongside top-notch e-commerce professionalsGet the value of working with a great company without working for a big company (not just yet anyway!)Take advantage of our generous employee discount and pawrental leaveWe have an incredibly passionate team, a leading brand, 500,000 customers and growing, and we’re only just getting started. So what are you waiting for!
remote
remote
Customer Success Manager
Pixalate IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About The CompanyPixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic (“IVT”) detection solutions across desktop, mobile web, mobile in-app, and OTT/CTV for better detection, diagnosis, and elimination of ad fraud.Position OverviewWe are looking for a dynamic, data-driven and charismatic candidates to fill Customer Success roles in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. This role is temporarily remote and might continue to remain so in the future.What will you do?Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishersMaintain awareness of client needs and opportunities for expansionUnderstand competitive landscape, new industry developments and standardsDrive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime valueEnsure Pixalate product adoption, client satisfaction and account healthWhat do you need to know?Fluency in Mandarin writing and speaking is requiredProgrammatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teamsAd servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystemDifferences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)Invalid traffic (IVT) and viewability in the context of digital advertisingWhat skills, education and experience should you possess?BA/BS degree in technical, business or other related field (or equivalent experience)4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendorsExcellent time management and organizational skillsAbility to maintain poise under stress, especially when resolving time-sensitive issuesUnderstanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus buildingData-driven, analytical and process-orientedExcellent written and verbal communication / presentation skillsSelf-starter capable of thriving in a startup environmentDemonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environmentProficiency with spoken and written English, second language a plusWhat will you oversee?Client onboardingProduct and platform trainingCustomer SupportBusiness Reviews and ReportingSubscription Renewals / Cross-sells / Up-sellsAccount health assessmentsWould you like working at Pixalate?Everyone’s a data addict and an analytical thinkerTitles don’t mean much; you attain respect by producing resultsWe appreciate small, highly-productive teamsSlack is a way of life; short emails are encouragedWe hold a fearless attitude in high esteemWe worship bold ideasChess players do wellWe revere collaboration, collaboration, collaboration!What perks do we have to offer?We focus on doing things differently and challenge each other to be the best we can be.Joining an experienced leadership team and joining the founding team of the companyCasual work environmentFlexible hours (yes, we mean it - you will never have to sit in traffic anymore!)Fun annual team eventsBeing part of a high performing team that wants to win and have fun doing itExtremely competitive compensationOpportunity for advancement (Pixalate will be what you make it)What does the media say about us?Pixalate expands its MRC Accreditations:Pixalate launches Video Seller Trust Index:Pixalate discovers a sophisticated mobile app fraud:For the most current news stories about Pixalate:Powered by JazzHRSJ1AFt9CHo
Pixalate
(IT / Development)
About The CompanyPixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic (“IVT”) detection solutions across desktop, mobile web, mobile in-app, and OTT/CTV for better detection, diagnosis, and elimination of ad fraud.Position OverviewWe are looking for a dynamic, data-driven and charismatic candidates to fill Customer Success roles in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. This role is temporarily remote and might continue to remain so in the future.What will you do?Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishersMaintain awareness of client needs and opportunities for expansionUnderstand competitive landscape, new industry developments and standardsDrive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime valueEnsure Pixalate product adoption, client satisfaction and account healthWhat do you need to know?Fluency in Mandarin writing and speaking is requiredProgrammatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teamsAd servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystemDifferences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)Invalid traffic (IVT) and viewability in the context of digital advertisingWhat skills, education and experience should you possess?BA/BS degree in technical, business or other related field (or equivalent experience)4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendorsExcellent time management and organizational skillsAbility to maintain poise under stress, especially when resolving time-sensitive issuesUnderstanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus buildingData-driven, analytical and process-orientedExcellent written and verbal communication / presentation skillsSelf-starter capable of thriving in a startup environmentDemonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environmentProficiency with spoken and written English, second language a plusWhat will you oversee?Client onboardingProduct and platform trainingCustomer SupportBusiness Reviews and ReportingSubscription Renewals / Cross-sells / Up-sellsAccount health assessmentsWould you like working at Pixalate?Everyone’s a data addict and an analytical thinkerTitles don’t mean much; you attain respect by producing resultsWe appreciate small, highly-productive teamsSlack is a way of life; short emails are encouragedWe hold a fearless attitude in high esteemWe worship bold ideasChess players do wellWe revere collaboration, collaboration, collaboration!What perks do we have to offer?We focus on doing things differently and challenge each other to be the best we can be.Joining an experienced leadership team and joining the founding team of the companyCasual work environmentFlexible hours (yes, we mean it - you will never have to sit in traffic anymore!)Fun annual team eventsBeing part of a high performing team that wants to win and have fun doing itExtremely competitive compensationOpportunity for advancement (Pixalate will be what you make it)What does the media say about us?Pixalate expands its MRC Accreditations:Pixalate launches Video Seller Trust Index:Pixalate discovers a sophisticated mobile app fraud:For the most current news stories about Pixalate:Powered by JazzHRSJ1AFt9CHo
remote
remote
Customer Service Representative (100% Remote / Work From Home)
Bold Business IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking to hire hardworking Telco professionals to join our team immediately.You’ll be providing excellent customer service by talking with clients and help answer their questions and solve problems, often on a wide array of topics, and are a crucial part of ensuring overall customer satisfaction.You will play an essential role when it comes to identifying what clients want while providing excellent, professional customer service, including diffusing unhappy clients when needed.To be successful in this role, you must have the ability to manage time well; use software, scripts, and tools; and maintain lasting relationships with other call center members, as well as external clients. Key Responsibilities Field and provide communication in EnglishProvide Inbound support by responding to customer queries for appointment status Call, system look-up for techs estimated time of arrival, and validation of tech assignmentsDo outbound calls to Dispatch team for escalations and expedited requestsEngage in chat support for internal discussions, escalations, and expedited requestsRecords names, addresses, inquiries, and dispatch informationMaintain records related to the dispatch and what transpired on the callDemonstrate mastery of customer service call script within a specified timeframe Why We Think This Job Is Great It’s a remote full-time, 100% remote position where you’ll work from home with tech provided by the companyYou’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to youCompetitive salary, benefits, and PTOQualifications Excellent English skills, verbal and writtenCommunicates clearly and articulatelyAttention to detail and accuracyAt least 2 years in collegeAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 8 gig RAM)Internet speed no lower than 10 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data)A designated work areaNoise-canceling headsetAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(IT / Development)
We are looking to hire hardworking Telco professionals to join our team immediately.You’ll be providing excellent customer service by talking with clients and help answer their questions and solve problems, often on a wide array of topics, and are a crucial part of ensuring overall customer satisfaction.You will play an essential role when it comes to identifying what clients want while providing excellent, professional customer service, including diffusing unhappy clients when needed.To be successful in this role, you must have the ability to manage time well; use software, scripts, and tools; and maintain lasting relationships with other call center members, as well as external clients. Key Responsibilities Field and provide communication in EnglishProvide Inbound support by responding to customer queries for appointment status Call, system look-up for techs estimated time of arrival, and validation of tech assignmentsDo outbound calls to Dispatch team for escalations and expedited requestsEngage in chat support for internal discussions, escalations, and expedited requestsRecords names, addresses, inquiries, and dispatch informationMaintain records related to the dispatch and what transpired on the callDemonstrate mastery of customer service call script within a specified timeframe Why We Think This Job Is Great It’s a remote full-time, 100% remote position where you’ll work from home with tech provided by the companyYou’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to youCompetitive salary, benefits, and PTOQualifications Excellent English skills, verbal and writtenCommunicates clearly and articulatelyAttention to detail and accuracyAt least 2 years in collegeAble to support a Work from Home setupOwn PC/laptop (Minimum of i3 processor, 8 gig RAM)Internet speed no lower than 10 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data)A designated work areaNoise-canceling headsetAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
remote
remote
Mandarin speaking Customer Service Rep - Remote
Alphanumeric Systems IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Alphanumeric is hiring Work from Home Covid 19 Vaccine Contact Center Triage Agents to join our inbound contact centerPrimary responsibilities will be to handle inbound, calls, and chats from consumers or healthcare providers and actively listen to determine if and where the caller should be transferred. This role also includes fulfillment responsibilities for handling chats, emails, written materials, and other processes for the customer contact center. This position requires strong listening, problem-solving, communication, and customer service skills.You MUST be based in the Philippines.HighlightsYou should be flexible to attend different shiftsAll positions are Bilingual, we support several languages, You must speak and write English plus another language: MandarinBenefitsCompetitive salaryOpportunity to work for one of the biggest pharma brands in the worldMonthly Internet allowanceA work from home programEmployee recognition awardsMore than 4000 courses available on our e-learning platformHealth InsuranceResponsibilitiesField inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic mannerHigh volume contact center and calls are triaged for transfer to different teams within the company and client environmentCounsel patients on basic medical information, financial assistance, reimbursement and savings offer optionsWork with various sites/content to ensure a Consumer or HCP Provider receives prompt, complete and professional customer service.Documentation of case notes in the customer relationship management system, (SalesForce)Responsibilities will rotate among the team for fulfilment and contact center tasks Qualifications/ExperienceA passion for customer service. -Previous contact center experience is an assetStrong telephone soft -skills and passion to excel.Must thrive in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient.
Alphanumeric Systems
(IT / Development)
Alphanumeric is hiring Work from Home Covid 19 Vaccine Contact Center Triage Agents to join our inbound contact centerPrimary responsibilities will be to handle inbound, calls, and chats from consumers or healthcare providers and actively listen to determine if and where the caller should be transferred. This role also includes fulfillment responsibilities for handling chats, emails, written materials, and other processes for the customer contact center. This position requires strong listening, problem-solving, communication, and customer service skills.You MUST be based in the Philippines.HighlightsYou should be flexible to attend different shiftsAll positions are Bilingual, we support several languages, You must speak and write English plus another language: MandarinBenefitsCompetitive salaryOpportunity to work for one of the biggest pharma brands in the worldMonthly Internet allowanceA work from home programEmployee recognition awardsMore than 4000 courses available on our e-learning platformHealth InsuranceResponsibilitiesField inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic mannerHigh volume contact center and calls are triaged for transfer to different teams within the company and client environmentCounsel patients on basic medical information, financial assistance, reimbursement and savings offer optionsWork with various sites/content to ensure a Consumer or HCP Provider receives prompt, complete and professional customer service.Documentation of case notes in the customer relationship management system, (SalesForce)Responsibilities will rotate among the team for fulfilment and contact center tasks Qualifications/ExperienceA passion for customer service. -Previous contact center experience is an assetStrong telephone soft -skills and passion to excel.Must thrive in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient.
remote
remote
Customer Success Associate - Remote
iboss (Computer and network security)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionCompany Overviewiboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations in Orlando, San Diego, London, and the Philippines.At iboss, we believe that exceptional employees are the key to our success. Our teams are hands on, diverse, nimble and highly empowered to drive excellence. Come be a part of the team that will transform the way cybersecurity is delivered!Job DescriptionCustomer Success Associates play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Associates will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.An ideal candidate for this role may have knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. This is a excellent opportunity for a candidate that has recently completed their degree in Information Technology with an emphasis on networks and/or cybersecurity tracks. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threatsResponsibilitiesEnsure that customer desired outcomes are achieved through proactive cadence driven outreachManage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfiedAct as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilitiesAdvise customers about new products and feature enhancementsProvide feedback to product management, engineering, and R&D teamsWorking with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.Document interactions comprehensively for auditing and record keeping purposesHelp customers measure success by baselining current vs future stateWork with team leads and management to bubble up recurring issues or opportunities for product or process improvements.Create, provide, and present quotations to customersAcquire purchase orders from customersCreate and submit knowledgebase entries to help improve customer self-service capabilities.Create and maintain internal knowledge systems to assist other internal team membersStay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.Attend and present at trade shows and on-site trainingQualificationsThe responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.2-year college degree (4-year a plus)Previous technical support experienceOutgoing personality and comfortable speaking to customersPossess a strong work ethic and team player mentalityExcellent communication skills both verbal and writtenExperience designing and supporting multilayer IP networks; routing and switching a plusExperience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS a plusExperience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devicesExperience managing Windows Server or Red Hat Linux server environments a plusExperience managing large (>1k seat) Windows and Mac workstation deployments a plusExperience managing DNS; Microsoft or Bind a plusExperience with acquiring and analyzing packet captures a plusHighly developed sense of integrity and commitment to customer satisfactionStrong detail orientation and listening skills.Strong decision making and analytical abilitiesWilling to travel 10% of the timeBenefitsPaid Time Off (PTO)Company paid holidaysOptimistic, supportive, and FUN work environmentFantastic company eventsThe duties and responsibilities described above are essential functions of the job.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.This position is not eligible for sponsorship of work visas
iboss
(Computer and network security)
DescriptionCompany Overviewiboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations in Orlando, San Diego, London, and the Philippines.At iboss, we believe that exceptional employees are the key to our success. Our teams are hands on, diverse, nimble and highly empowered to drive excellence. Come be a part of the team that will transform the way cybersecurity is delivered!Job DescriptionCustomer Success Associates play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Associates will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.An ideal candidate for this role may have knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. This is a excellent opportunity for a candidate that has recently completed their degree in Information Technology with an emphasis on networks and/or cybersecurity tracks. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threatsResponsibilitiesEnsure that customer desired outcomes are achieved through proactive cadence driven outreachManage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfiedAct as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilitiesAdvise customers about new products and feature enhancementsProvide feedback to product management, engineering, and R&D teamsWorking with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.Document interactions comprehensively for auditing and record keeping purposesHelp customers measure success by baselining current vs future stateWork with team leads and management to bubble up recurring issues or opportunities for product or process improvements.Create, provide, and present quotations to customersAcquire purchase orders from customersCreate and submit knowledgebase entries to help improve customer self-service capabilities.Create and maintain internal knowledge systems to assist other internal team membersStay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.Attend and present at trade shows and on-site trainingQualificationsThe responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.2-year college degree (4-year a plus)Previous technical support experienceOutgoing personality and comfortable speaking to customersPossess a strong work ethic and team player mentalityExcellent communication skills both verbal and writtenExperience designing and supporting multilayer IP networks; routing and switching a plusExperience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS a plusExperience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devicesExperience managing Windows Server or Red Hat Linux server environments a plusExperience managing large (>1k seat) Windows and Mac workstation deployments a plusExperience managing DNS; Microsoft or Bind a plusExperience with acquiring and analyzing packet captures a plusHighly developed sense of integrity and commitment to customer satisfactionStrong detail orientation and listening skills.Strong decision making and analytical abilitiesWilling to travel 10% of the timeBenefitsPaid Time Off (PTO)Company paid holidaysOptimistic, supportive, and FUN work environmentFantastic company eventsThe duties and responsibilities described above are essential functions of the job.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.This position is not eligible for sponsorship of work visas
remote
remote
Customer Success Manager
Sprout Solutions (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
JOIN THE FASTEST GROWING TECH COMPANY IN THE COUNTRY!Perks:Remote Work (Laptops will be provided)Paid trainings and certificationsPaid leaves upon hireFun and innovative culture - we love getting things done while also having fun!MAIN AREA OF RESPONSIBILITY:The primary responsibility of a Customer Success Manager (CSM) under Client Shared Services is to ensure renewals from clients by facilitating different initiatives working with product, support, legal and other teams. Adoption, retention, and advocacy are key initiatives for the CSM.TASKS:Define and optimize customer journey and create standard presentation materials for lifecycle playsManage escalations from clients, and follow a method process to your managerGather feedback from other departments, including Sales, Support, Product, and others to improve the customer experienceCreate renewal, up-sell strategies with retention as focusContribute to creating one-to-many campaigns or process to efficiently manage over 100 customer relationshipsOwn key metrics for the team such as renewal rate, up-sell target, product adoption metrics, customer satisfaction survey scoreFind innovative ways to effectively communicate with multiple clients, and to ensure all customer inquiries are responded to in a timely mannerContribute to building a team delivering world-class services to our clients.Ensure all client information is up-to-date and accurate in our database software.Perform other duties as assigned by the companyQUALIFICATIONS | COMPETENCIES:At least 2 years experience in account management, preferably in the software industry.Preferably has some marketing experience as creating campaigns is frequent.Has a track record of being a high achiever and a results driven professional.Strong empathy for customers and passion for revenue and growth.Analytical and process-oriented mindset.Ability to command a group of individuals in a room quickly and be assertive in a public environment.Strong communication skills including the ability to work and effectively interact with all levels of the organization (development, sales, marketing, professional services).Ability to work in an entrepreneurial environment in a team and individually.Creative problem solverPowered by JazzHR7YDxmsqVZz
Sprout Solutions
(Computer software)
JOIN THE FASTEST GROWING TECH COMPANY IN THE COUNTRY!Perks:Remote Work (Laptops will be provided)Paid trainings and certificationsPaid leaves upon hireFun and innovative culture - we love getting things done while also having fun!MAIN AREA OF RESPONSIBILITY:The primary responsibility of a Customer Success Manager (CSM) under Client Shared Services is to ensure renewals from clients by facilitating different initiatives working with product, support, legal and other teams. Adoption, retention, and advocacy are key initiatives for the CSM.TASKS:Define and optimize customer journey and create standard presentation materials for lifecycle playsManage escalations from clients, and follow a method process to your managerGather feedback from other departments, including Sales, Support, Product, and others to improve the customer experienceCreate renewal, up-sell strategies with retention as focusContribute to creating one-to-many campaigns or process to efficiently manage over 100 customer relationshipsOwn key metrics for the team such as renewal rate, up-sell target, product adoption metrics, customer satisfaction survey scoreFind innovative ways to effectively communicate with multiple clients, and to ensure all customer inquiries are responded to in a timely mannerContribute to building a team delivering world-class services to our clients.Ensure all client information is up-to-date and accurate in our database software.Perform other duties as assigned by the companyQUALIFICATIONS | COMPETENCIES:At least 2 years experience in account management, preferably in the software industry.Preferably has some marketing experience as creating campaigns is frequent.Has a track record of being a high achiever and a results driven professional.Strong empathy for customers and passion for revenue and growth.Analytical and process-oriented mindset.Ability to command a group of individuals in a room quickly and be assertive in a public environment.Strong communication skills including the ability to work and effectively interact with all levels of the organization (development, sales, marketing, professional services).Ability to work in an entrepreneurial environment in a team and individually.Creative problem solverPowered by JazzHR7YDxmsqVZz
remote
remote
Services Delivery Manager - Remote
Red Hat (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Job SummaryThe Red Hat Global Professional Services team is looking for a Services Delivery Manager to join us in Kuala Lumpur, Malaysia. In this role, you will guide and run our consulting services business which includes both technical consulting and project management services in Malaysia. You'll help us evolve and grow our Services team to engage across IT environments and offer more strategic services together with our technology solutions. You'll ensure sales alignment and integration, you'll promote the services business model, offerings, go-to-market, and operations, and you'll provide leadership and organization management. You'll work closely with the Red Hat Sales team in Malaysia to promote sales and business development for Services teams across the region. As a Services Delivery Manager, you will guide your team in preparing or reviewing project proposals, including business and technical requirements, deliverable schedules, delivery times, and deal closing. Successful applicants must reside in a country where Red Hat is registered to do business.Primary Job ResponsibilitiesManage financial performance, including tracking and reporting in regards to booking and margin, revenue, and sales forecasting from both partner and contractor relationships and internal delivery channelsAbility to transform and enable services teams and partners to move from a single-solution focus to a multi-offering and solutions-oriented approachOversee and implement systems, policies, and processes to ensure standardization, optimization, and legal and fiduciary compliancePlan, guide, and manage the deployment of new consulting engagements and marketing initiativesWork with sales managers and sales account managers to promote the services in large and complex enterprise accounts in the PhilippinesWatch services sales and be responsible for the overall quality of the servicesEmbrace and implement global strategies and offeringsScale the business to meet our 3 and 5 year strategiesAdvocate value-selling and solutions-selling approachesRequired Skills15+ years of experience working in the IT professional services industry4+ years of experience with people management and consulting practice managementConsistent record of growing a successful consulting businessProven customer-facing and consultative skillsTechnical background working as an IT professional to earn credibility with the Consulting teamBusiness development and go-to-market experienceSales leadership and services management experienceAbility to deal with ambiguity in a fast-moving business environmentExcellent collaboration, communication, and inspirational skillsSolid written and verbal communication skills in EnglishAbout Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat
(Information technology and services)
Job SummaryThe Red Hat Global Professional Services team is looking for a Services Delivery Manager to join us in Kuala Lumpur, Malaysia. In this role, you will guide and run our consulting services business which includes both technical consulting and project management services in Malaysia. You'll help us evolve and grow our Services team to engage across IT environments and offer more strategic services together with our technology solutions. You'll ensure sales alignment and integration, you'll promote the services business model, offerings, go-to-market, and operations, and you'll provide leadership and organization management. You'll work closely with the Red Hat Sales team in Malaysia to promote sales and business development for Services teams across the region. As a Services Delivery Manager, you will guide your team in preparing or reviewing project proposals, including business and technical requirements, deliverable schedules, delivery times, and deal closing. Successful applicants must reside in a country where Red Hat is registered to do business.Primary Job ResponsibilitiesManage financial performance, including tracking and reporting in regards to booking and margin, revenue, and sales forecasting from both partner and contractor relationships and internal delivery channelsAbility to transform and enable services teams and partners to move from a single-solution focus to a multi-offering and solutions-oriented approachOversee and implement systems, policies, and processes to ensure standardization, optimization, and legal and fiduciary compliancePlan, guide, and manage the deployment of new consulting engagements and marketing initiativesWork with sales managers and sales account managers to promote the services in large and complex enterprise accounts in the PhilippinesWatch services sales and be responsible for the overall quality of the servicesEmbrace and implement global strategies and offeringsScale the business to meet our 3 and 5 year strategiesAdvocate value-selling and solutions-selling approachesRequired Skills15+ years of experience working in the IT professional services industry4+ years of experience with people management and consulting practice managementConsistent record of growing a successful consulting businessProven customer-facing and consultative skillsTechnical background working as an IT professional to earn credibility with the Consulting teamBusiness development and go-to-market experienceSales leadership and services management experienceAbility to deal with ambiguity in a fast-moving business environmentExcellent collaboration, communication, and inspirational skillsSolid written and verbal communication skills in EnglishAbout Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Customer Service Specialist (English)
binance IT / Development
Yangon Negotiable
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Chinese and English, that's why we are looking for candidates with proficiency in both languages.ResponsibilitiesHandle back office tickets, and provide 7*24h online enquiries and email replies services to customers.Handle customer enquiries, advices and suggestions via email or online tools.Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.Handle customer complaints, any special cases or ad hoc tasks. RequirementsCollege degree or above.Proficient in English. Chinese proficiency would be of a great advantage, for efficient collaboration with various stakeholders in the companyMinimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.Ability to work under pressure, strong communication skills and exceed beyond expectation.Passionate for customer service industry and can accept to work under different work shifts, including night shift.Positive about the crypto industry.OptionalEnglish language proficiency certificate will be of a huge advantage.Personal or professional experience with cryptocurrency.ConditionsDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
binance
(IT / Development)
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Chinese and English, that's why we are looking for candidates with proficiency in both languages.ResponsibilitiesHandle back office tickets, and provide 7*24h online enquiries and email replies services to customers.Handle customer enquiries, advices and suggestions via email or online tools.Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.Handle customer complaints, any special cases or ad hoc tasks. RequirementsCollege degree or above.Proficient in English. Chinese proficiency would be of a great advantage, for efficient collaboration with various stakeholders in the companyMinimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.Ability to work under pressure, strong communication skills and exceed beyond expectation.Passionate for customer service industry and can accept to work under different work shifts, including night shift.Positive about the crypto industry.OptionalEnglish language proficiency certificate will be of a huge advantage.Personal or professional experience with cryptocurrency.ConditionsDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
remote
remote
Customer Success Manager
App Annie (Internet)
Remote (Asia Time Zone Permitted) Negotiable
Customer Success Manager - RemoteApp Annie is always looking for extraordinary candidates with Mobile, SaaS, analytics background and we'd love to get to know you! We do not have any current openings for a Customer Success Manager in this location, however, in the event that a position opens up, we'd love for you to be the first person to know! Below is what we traditionally look for:Something About Us...App Annie is the industry’s most trusted mobile data and analytics platform. Our mission is to help customers create winning mobile experiences and achieve excellence. We created the mobile app data market and are committed to delivering the industry’s most complete mobile performance offering. We are headquartered in San Francisco with 12 offices worldwide. More than 1,200 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the standard to revolutionize their mobile business.Along with a market defining product, we take great pride in our culture and values and strive to embody them daily! We set a high bar for our success and have made Excellence as our our standard, hold each other Accountable, continuously push Innovation and Win with Style.What can you tell your friends when they ask you what you do? As a Customer Success Manager at App Annie, you will work with a portfolio of clients and be accountable for driving adoption, engagement, renewal, and growth of the App Annie platform and data set. You will partner with the Account Management Team to build relationships and uncover pain points of your clients and show them how they can drive business value while using App Annie.We are an exceedingly collaborative team with a focus on results and client-centricity. This position will put you at the forefront of the fast-growing mobile and big-data industries and give you the opportunity to work with the most dynamic companies in the world—those who are working on the next big thing.Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure and thrive on driving results with our customers. This is a sales and client relationship role, not technical supportYou will be responsible for and take pride in…Develop trusted advisor relationships with decision makers and executives from local tech companies.Leverage digital tools to develop your customer success plans, help customer drive business value from App Annie platformEnsure the customer success plan is being executed. Able to manage client on-boarding process: have a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to internal and external stakeholdersDevelop best practices for App Annie’s various verticals and share with your customer efficientlyAble to identify at-risk accounts and turn around those accountsResponsible for key customer success metrics, including customer churn and renewalsYou should recognize yourself in the following...At least 5+ years in a client success, account management, or management consulting role, working with enterprise and strategic clients. Bonus points if you have experience in Mobile or Data industryBusiness savvy; ability to translate business needs into data and product requirementsExcellent verbal and written communication skillsExtremely strong presentation and communication skillsPolish and credibility with C-level executives - ability to develop Exec alignment within strategic accountsYou are a passionate, driven, caring, customer-obsessed individual who is also naturally curious with a mature personality and a great team playerEnergy and creativity are key characteristics that describe you and the projects you lead. You make it happen. Boom!This Is What We Have To Offer…We provide a WFH allowance to set you up for remote work success.Internet allowance for stable internet connection, so your video does not freeze on Zoom.Flexible working days. We love to meet, but if you need to get your kids behind school-zoom, need to leave early to get to your band repetition or gym classes, do your thing.Paid leave, so long as you promise to come back!Health and dental benefits.An international team of talented and engaged people from different cultural backgrounds and locations.Wellbeing allowance for any activity that matters to your wellbeing; (online) gym classes, fitness equipment, mindfulness apps or even childcare support!Unlimited access to online learning platform Udemy to help you develop your skills.Virtual initiatives and events to keep you connected with your colleagues.Yes, I want this job!
App Annie
(Internet)
Customer Success Manager - RemoteApp Annie is always looking for extraordinary candidates with Mobile, SaaS, analytics background and we'd love to get to know you! We do not have any current openings for a Customer Success Manager in this location, however, in the event that a position opens up, we'd love for you to be the first person to know! Below is what we traditionally look for:Something About Us...App Annie is the industry’s most trusted mobile data and analytics platform. Our mission is to help customers create winning mobile experiences and achieve excellence. We created the mobile app data market and are committed to delivering the industry’s most complete mobile performance offering. We are headquartered in San Francisco with 12 offices worldwide. More than 1,200 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the standard to revolutionize their mobile business.Along with a market defining product, we take great pride in our culture and values and strive to embody them daily! We set a high bar for our success and have made Excellence as our our standard, hold each other Accountable, continuously push Innovation and Win with Style.What can you tell your friends when they ask you what you do? As a Customer Success Manager at App Annie, you will work with a portfolio of clients and be accountable for driving adoption, engagement, renewal, and growth of the App Annie platform and data set. You will partner with the Account Management Team to build relationships and uncover pain points of your clients and show them how they can drive business value while using App Annie.We are an exceedingly collaborative team with a focus on results and client-centricity. This position will put you at the forefront of the fast-growing mobile and big-data industries and give you the opportunity to work with the most dynamic companies in the world—those who are working on the next big thing.Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure and thrive on driving results with our customers. This is a sales and client relationship role, not technical supportYou will be responsible for and take pride in…Develop trusted advisor relationships with decision makers and executives from local tech companies.Leverage digital tools to develop your customer success plans, help customer drive business value from App Annie platformEnsure the customer success plan is being executed. Able to manage client on-boarding process: have a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to internal and external stakeholdersDevelop best practices for App Annie’s various verticals and share with your customer efficientlyAble to identify at-risk accounts and turn around those accountsResponsible for key customer success metrics, including customer churn and renewalsYou should recognize yourself in the following...At least 5+ years in a client success, account management, or management consulting role, working with enterprise and strategic clients. Bonus points if you have experience in Mobile or Data industryBusiness savvy; ability to translate business needs into data and product requirementsExcellent verbal and written communication skillsExtremely strong presentation and communication skillsPolish and credibility with C-level executives - ability to develop Exec alignment within strategic accountsYou are a passionate, driven, caring, customer-obsessed individual who is also naturally curious with a mature personality and a great team playerEnergy and creativity are key characteristics that describe you and the projects you lead. You make it happen. Boom!This Is What We Have To Offer…We provide a WFH allowance to set you up for remote work success.Internet allowance for stable internet connection, so your video does not freeze on Zoom.Flexible working days. We love to meet, but if you need to get your kids behind school-zoom, need to leave early to get to your band repetition or gym classes, do your thing.Paid leave, so long as you promise to come back!Health and dental benefits.An international team of talented and engaged people from different cultural backgrounds and locations.Wellbeing allowance for any activity that matters to your wellbeing; (online) gym classes, fitness equipment, mindfulness apps or even childcare support!Unlimited access to online learning platform Udemy to help you develop your skills.Virtual initiatives and events to keep you connected with your colleagues.Yes, I want this job!
remote
remote
Customer Service Analyst [Remote Position]
Benchmark Digital Partners LLC (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Customer Service Analyst – Benchmark Digital Partners (remote work)Innovate with Benchmark Digital as a Customer Service AnalystAre you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed the expectations of our customers.We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.Benchmark Digital BenefitsWe offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off etc. We also pride ourselves on our friendly, diverse, and welcoming work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challengeAbout Benchmark Digital Partners…Benchmark Digital Partners LLC develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESG TM | Powered by Gensuite ® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized, and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESG TM | Gensuite ® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.Benchmark Digital SubscribersWorldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool & other 100+ subscribersResponsibilitiesProvide Application and Functional support to the Benchmark CustomersDrive deployment of Benchmark platform for new customers & newer applications for existing customersParticipate in the User Acceptance Testing for various updates in Benchmark applicationsCommunicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to the customerDevelop an understanding of Benchmark's SaaS offering and domain-centric functions supported by the platformBe able to drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeedMaintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagementMaintain good relationship with fleet customers and explore new opportunitiesPromote the company’s products/services addressing or predicting clients’ objectivesFollow- up on new business opportunities and coordinate meetingsQualification And Required SkillsBachelor’s degree in information systems/computer science and computer-related training3-5 years of experience working in SaaS position, preferredExceptional listening, communication & presentation skills, highly organized, collaborative, and detail-orientedExperience building and maintaining relationships, while working to mitigate churn and drive engagement and renewalsGood To Have SkillsProficiency in English languageResults-driven mentality, with a bias for speed, action, and continuous improvementStrong analytical skills, with the ability to translate data/information into an actionable planStrong PowerPoint skills and experience with Excel preferredComfort in a dynamic environment where we all wear many hats
Benchmark Digital Partners LLC
(Information technology and services)
Customer Service Analyst – Benchmark Digital Partners (remote work)Innovate with Benchmark Digital as a Customer Service AnalystAre you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed the expectations of our customers.We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.Benchmark Digital BenefitsWe offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off etc. We also pride ourselves on our friendly, diverse, and welcoming work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challengeAbout Benchmark Digital Partners…Benchmark Digital Partners LLC develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESG TM | Powered by Gensuite ® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized, and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESG TM | Gensuite ® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.Benchmark Digital SubscribersWorldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool & other 100+ subscribersResponsibilitiesProvide Application and Functional support to the Benchmark CustomersDrive deployment of Benchmark platform for new customers & newer applications for existing customersParticipate in the User Acceptance Testing for various updates in Benchmark applicationsCommunicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to the customerDevelop an understanding of Benchmark's SaaS offering and domain-centric functions supported by the platformBe able to drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeedMaintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagementMaintain good relationship with fleet customers and explore new opportunitiesPromote the company’s products/services addressing or predicting clients’ objectivesFollow- up on new business opportunities and coordinate meetingsQualification And Required SkillsBachelor’s degree in information systems/computer science and computer-related training3-5 years of experience working in SaaS position, preferredExceptional listening, communication & presentation skills, highly organized, collaborative, and detail-orientedExperience building and maintaining relationships, while working to mitigate churn and drive engagement and renewalsGood To Have SkillsProficiency in English languageResults-driven mentality, with a bias for speed, action, and continuous improvementStrong analytical skills, with the ability to translate data/information into an actionable planStrong PowerPoint skills and experience with Excel preferredComfort in a dynamic environment where we all wear many hats
remote
remote
Customer Service Officer
PRISM+ (Consumer electronics)
Remote (Asia Time Zone Permitted) Negotiable
We are looking for a remote Customer Service Officer based in Malaysia with the following attributes:Responsibilities:- Respond to emails, live chats, moderate social media comments, and make phone calls.- Assist customers in troubleshooting hardware and software issues (related to gaming).- Report to CS managers and liaise with teams from Singapore and the Philippines for daily operations, delivery schedules, etc.Qualifications:College Degree HolderStrong writing and speaking skills in both Mandarin and English.Preferably with Experience in the following fields:ZendeskGaming Hardware (mainly monitors) and smart TV'sBackground in the customer service industrySince the position is a work from home set-up make sure that you have the following:A stable internet connection.Laptop or personal computer.Headset or earphones.
PRISM+
(Consumer electronics)
We are looking for a remote Customer Service Officer based in Malaysia with the following attributes:Responsibilities:- Respond to emails, live chats, moderate social media comments, and make phone calls.- Assist customers in troubleshooting hardware and software issues (related to gaming).- Report to CS managers and liaise with teams from Singapore and the Philippines for daily operations, delivery schedules, etc.Qualifications:College Degree HolderStrong writing and speaking skills in both Mandarin and English.Preferably with Experience in the following fields:ZendeskGaming Hardware (mainly monitors) and smart TV'sBackground in the customer service industrySince the position is a work from home set-up make sure that you have the following:A stable internet connection.Laptop or personal computer.Headset or earphones.
remote
remote
Customer Service Representative (Remote)
Blys (Internet)
Remote (Asia Time Zone Permitted) Negotiable
We are looking for dynamic Customer Service Representatives to help us create the future of wellness in Australia and beyond!Home-based / remote role, starting ASAP.About The CompanyImagine a world where you could get the best services and products in wellness delivered to you with the tap of a button. That’s what we’re building at Blys.We are on a mission to improve the quality of life and overall happiness for people around the world by providing easy access to wellness & self-care. We bring the best treatments to your door, by seamlessly connecting you to qualified & independent professionals in wellness, fitness and beauty.This also means empowering self-employed professionals to create flexible, safe and reliable income opportunities for themselves who earn millions of dollars every year through our platform.With over 15,000 5-star ratings and a community of 100,000 customers, Blys is the #1 on-demand booking platform for wellness services in Australia and New Zealand.We've achieved amazing things and had incredible growth to date, but we’re only beginning. We are now looking for an outstanding Customer Service Representative to help our customers achieve their wellness goals.About The RoleProcess / handle bookings and enquiries in a timely and professional manner - within target response and resolution timesAnswer phone calls, respond to email, live chats and social mediaProvide clients / customers the information to address enquiriesUpdate the company's knowledge base and Help Center (as required)Outbound calls and emails (as required)Work on other duties as assignedRequirementsMinimum college-level educationMust have exceptional communication skills (verbal and written)Friendly and approachable - can build rapport with clients quicklyPositive and can-do attitude, takes initiative to resolve issue and goes beyond to meet customer experienceAbility to handle difficult clients, good at problem solving and dispute resolutionHave excellent attention to detail and is well-organisedProactively seeks to find better ways to do things - introduces or recommends operational efficienciesFamiliar with Google AppsEfficient - good at prioritisation and multitaskingExperience in sales or dispute management is preferred but not requiredPrior experience in a Customer Support Role, preferably with an Aussie Company and familiar with Australian culture and customers.BenefitsCompetitive monthly basic salaryHMO plus 1 dependent on the 6th month20 days paid annual leaveFixed morning shift – AU timeWork-life balanceOpportunity for growth and trainingsFriendly and collaborative working environmentAnd more;Fast-growing and exciting company with excellent growth opportunitiesMission-led organisation - we want to change the worldWorld-class team - be part of a young and dynamic team of A+ playersRewarding work - interesting & challenging problems to solveFun & open culture - we love having fun, learning new things and helping each other excelPositive company outlook - well-funded, profitable and growing fastSignificant influence on company direction and performance - working closely with an experienced operations teamFlexible work hours and location (WFH/remote)A chance to make a real IMPACT on 100,000+ actual customers - your work will change people's lives!Hiring Process & Next StepsIf this is you, we want to hear from you! Apply via the link. (strictly no agencies)Our Hiring Process IsSubmit your applicationInitial screening and interviewFinal interviewIf successful, we formalise with a permanent full-time contract and welcome you to the Blys fam!
Blys
(Internet)
We are looking for dynamic Customer Service Representatives to help us create the future of wellness in Australia and beyond!Home-based / remote role, starting ASAP.About The CompanyImagine a world where you could get the best services and products in wellness delivered to you with the tap of a button. That’s what we’re building at Blys.We are on a mission to improve the quality of life and overall happiness for people around the world by providing easy access to wellness & self-care. We bring the best treatments to your door, by seamlessly connecting you to qualified & independent professionals in wellness, fitness and beauty.This also means empowering self-employed professionals to create flexible, safe and reliable income opportunities for themselves who earn millions of dollars every year through our platform.With over 15,000 5-star ratings and a community of 100,000 customers, Blys is the #1 on-demand booking platform for wellness services in Australia and New Zealand.We've achieved amazing things and had incredible growth to date, but we’re only beginning. We are now looking for an outstanding Customer Service Representative to help our customers achieve their wellness goals.About The RoleProcess / handle bookings and enquiries in a timely and professional manner - within target response and resolution timesAnswer phone calls, respond to email, live chats and social mediaProvide clients / customers the information to address enquiriesUpdate the company's knowledge base and Help Center (as required)Outbound calls and emails (as required)Work on other duties as assignedRequirementsMinimum college-level educationMust have exceptional communication skills (verbal and written)Friendly and approachable - can build rapport with clients quicklyPositive and can-do attitude, takes initiative to resolve issue and goes beyond to meet customer experienceAbility to handle difficult clients, good at problem solving and dispute resolutionHave excellent attention to detail and is well-organisedProactively seeks to find better ways to do things - introduces or recommends operational efficienciesFamiliar with Google AppsEfficient - good at prioritisation and multitaskingExperience in sales or dispute management is preferred but not requiredPrior experience in a Customer Support Role, preferably with an Aussie Company and familiar with Australian culture and customers.BenefitsCompetitive monthly basic salaryHMO plus 1 dependent on the 6th month20 days paid annual leaveFixed morning shift – AU timeWork-life balanceOpportunity for growth and trainingsFriendly and collaborative working environmentAnd more;Fast-growing and exciting company with excellent growth opportunitiesMission-led organisation - we want to change the worldWorld-class team - be part of a young and dynamic team of A+ playersRewarding work - interesting & challenging problems to solveFun & open culture - we love having fun, learning new things and helping each other excelPositive company outlook - well-funded, profitable and growing fastSignificant influence on company direction and performance - working closely with an experienced operations teamFlexible work hours and location (WFH/remote)A chance to make a real IMPACT on 100,000+ actual customers - your work will change people's lives!Hiring Process & Next StepsIf this is you, we want to hear from you! Apply via the link. (strictly no agencies)Our Hiring Process IsSubmit your applicationInitial screening and interviewFinal interviewIf successful, we formalise with a permanent full-time contract and welcome you to the Blys fam!
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