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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Chinese and English, that's why we are looking for candidates with proficiency in both languages.ResponsibilitiesHandle back office tickets, and provide 7*24h online enquiries and email replies services to customers.Handle customer enquiries, advices and suggestions via email or online tools.Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.Handle customer complaints, any special cases or ad hoc tasks. RequirementsCollege degree or above.Proficient in English. Chinese proficiency would be of a great advantage, for efficient collaboration with various stakeholders in the companyMinimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.Ability to work under pressure, strong communication skills and exceed beyond expectation.Passionate for customer service industry and can accept to work under different work shifts, including night shift.Positive about the crypto industry.OptionalEnglish language proficiency certificate will be of a huge advantage.Personal or professional experience with cryptocurrency.ConditionsDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire

Customer Service Analyst – Benchmark Digital Partners (remote work)Innovate with Benchmark Digital as a Customer Service AnalystAre you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed the expectations of our customers.We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.Benchmark Digital BenefitsWe offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off etc. We also pride ourselves on our friendly, diverse, and welcoming work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challengeAbout Benchmark Digital Partners…Benchmark Digital Partners LLC develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESG TM | Powered by Gensuite ® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized, and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESG TM | Gensuite ® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.Benchmark Digital SubscribersWorldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool & other 100+ subscribersResponsibilitiesProvide Application and Functional support to the Benchmark CustomersDrive deployment of Benchmark platform for new customers & newer applications for existing customersParticipate in the User Acceptance Testing for various updates in Benchmark applicationsCommunicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to the customerDevelop an understanding of Benchmark's SaaS offering and domain-centric functions supported by the platformBe able to drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeedMaintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagementMaintain good relationship with fleet customers and explore new opportunitiesPromote the company’s products/services addressing or predicting clients’ objectivesFollow- up on new business opportunities and coordinate meetingsQualification And Required SkillsBachelor’s degree in information systems/computer science and computer-related training3-5 years of experience working in SaaS position, preferredExceptional listening, communication & presentation skills, highly organized, collaborative, and detail-orientedExperience building and maintaining relationships, while working to mitigate churn and drive engagement and renewalsGood To Have SkillsProficiency in English languageResults-driven mentality, with a bias for speed, action, and continuous improvementStrong analytical skills, with the ability to translate data/information into an actionable planStrong PowerPoint skills and experience with Excel preferredComfort in a dynamic environment where we all wear many hats

What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD

We want to hire someone who has several years' experience in providing a seamless and personal onboarding and launch experience for customers using B2B software. This is a full-time role. You'll need to be able to work in Pacific Standard Time (PST GMT-8) and use our time-tracking software while at work.For this role, you'll be assisting the customer success manager to:Onboard large teams;Develop relationships with large clients;Set up regular calls with clients to find out if they're meeting their goals while using the product, to suggest improvements and share product knowledge;Prepare and present executive business reviews;Minimize churn by detecting warning signs and proactively reaching out to prevent it;Look for growth opportunities within other departments; andHave face-to-face meetings with larger clients in your area. To be the best match for this job, you'll need to have:2-3 years of experience in a client success role within a SaaS company.Experience working with C-suite executives.Experience upselling and cross-selling.Experience using Jira, Slack, and video email platforms.Experience working remotely is a plus.This is a full-time remote/ customer success/ virtual/ telecommute position which allows you to work from home. About UsWe have a team of more than 70 dynamic and dedicated people working 100% remotely in 30 different countries. We are a fast-growing SaaS company. Our vision is to be the most trusted time-tracking and productivity application for remote teams. We want to help companies know if their remote teams are working productively. We develop and market Time Doctor, a time-tracking and productivity tool. Our software is used by individuals and teams to track time spent on tasks and to monitor computer activity. B2B|customer success

We’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of SimpleTexting.About UsSimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.ResponsibilitiesYou’re a superhero, but with a computer instead of a cape. You’ll clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.Respond to email tickets, online chat or phone calls to help SimpleTexting customers with their issuesParticipate in writing excellent help documentation—both for internal use and for our customersLog tickets with the development team and escalate appropriately based on the impact of the issueBecome a SimpleTexting power user—before you can support others, you must know the product yourselfThis Role Is For You IfYou love to talk, actively listen, and build relationshipsMultiple chats and calls happening at once doesn’t make you sweatYou thrive in fast-paced environmentsYou’re as comfortable hopping on the phone as you are writing super clear emailsInvestigating issues when you don’t have enough info to resolve them is your idea of funGoing above and beyond for customers gives you a warm and fuzzy feelingYou have no shame geeking out about business and technologyRequired QualificationsEnglish is your primary language. Secondary languages are a plus.At least 1 year of experience working with customersYou can translate technical ideas for non-technical audiencesDemonstrable critical thinking, communication, and creative problem-solving skillsAbility to learn new software platforms quicklySelf-starter, positive attitude, ability to continuously develop and adapt to a growing teamHighly organized. You can manage and prioritize several different projects.Familiarity chat and CRM platformsBonus points:Bachelor’s degree, preferably in a related field of study2+ years in customer support roleLocationRemoteYou’re welcome to join us at the office if you’re in Miami!Compensation and BenefitsAbove market compensation commensurate with your proven abilitiesUnlimited flexible time off policyRemoteHow to ApplyFollow this link to apply: http://bit.ly/2TYNp1Rcustomer support|CRM