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remote
remote
Account Manager (Remote)
PaperplaneCo (Media production) Client Relations  customer success 
Remote (Asia Time Zone Permitted) Negotiable
We are looking for an experienced Agency Account Manager (Remote)to join our nimble, passionate, and fully remote team.You will play a key role as the main liaison between the agency and our clients. As the AM, you will oversee and manage the client/agency relationships, determine client needs, and work to ensure the agency delivers quality work. You will also be responsible for growing business through increased client engagements and referrals. What your main focus will be: Building long-lasting relationships with existing and potential clientsProvide strong campaign management leadership, adeptly balance client requests with scheduled internal resource commitments Act as the main conduit for project progress between the team and the client and ensure projects remain on scheduleMonitor the marketplace and collaborate with internal teams to meet changing client demandsWhat you bring:Significant experience (7+ years) in professional client relationship management.A solid background in advertising, design or marketingExperience in managing multiple projects/ portfoliosExcellent presentation, communication, interpersonal, negotiation, and influencing skillsCome join the movement! If you’ve mastered extraordinary skills, have the drive and motivation that true autonomy brings, and know why you do what you do, we’d love to hear from you! Note that this is a fully remote position; candidates are expected to have a fully operational home office and consistent internet access. Our office works on UTC +8, and team members are expected to be available during business hours within this time zone. A full job description will be provided to shortlisted candidates.Send us your CV, portfolio, and any relevant links that shine a light on your talents. We’re excited to hear from you, and look forward to learning about you and how you could contribute to our team.  
PaperplaneCo
(Media production) Client Relations  customer success 
We are looking for an experienced Agency Account Manager (Remote)to join our nimble, passionate, and fully remote team.You will play a key role as the main liaison between the agency and our clients. As the AM, you will oversee and manage the client/agency relationships, determine client needs, and work to ensure the agency delivers quality work. You will also be responsible for growing business through increased client engagements and referrals. What your main focus will be: Building long-lasting relationships with existing and potential clientsProvide strong campaign management leadership, adeptly balance client requests with scheduled internal resource commitments Act as the main conduit for project progress between the team and the client and ensure projects remain on scheduleMonitor the marketplace and collaborate with internal teams to meet changing client demandsWhat you bring:Significant experience (7+ years) in professional client relationship management.A solid background in advertising, design or marketingExperience in managing multiple projects/ portfoliosExcellent presentation, communication, interpersonal, negotiation, and influencing skillsCome join the movement! If you’ve mastered extraordinary skills, have the drive and motivation that true autonomy brings, and know why you do what you do, we’d love to hear from you! Note that this is a fully remote position; candidates are expected to have a fully operational home office and consistent internet access. Our office works on UTC +8, and team members are expected to be available during business hours within this time zone. A full job description will be provided to shortlisted candidates.Send us your CV, portfolio, and any relevant links that shine a light on your talents. We’re excited to hear from you, and look forward to learning about you and how you could contribute to our team.  
Hot Job
remote
remote
Bilingual Chinese Customer Support
Strikingly (Internet) English (Proficient)  Customer Service  Chinese (Mandarin) 
Remote (Asia Time Zone Permitted) Negotiable
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and moredo other tasks like translation and product testingThis project requires:Great Chinese (native level) and English communication skills, both written and oralCustomer support experience in a fast-paced environmentKnowledge of Domains, SEO, and Analytics is a plus!Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)Can work during holidays and the weekendsLaptop/computer and a stable internet connection
Strikingly
(Internet) English (Proficient)  Customer Service  Chinese (Mandarin) 
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and moredo other tasks like translation and product testingThis project requires:Great Chinese (native level) and English communication skills, both written and oralCustomer support experience in a fast-paced environmentKnowledge of Domains, SEO, and Analytics is a plus!Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)Can work during holidays and the weekendsLaptop/computer and a stable internet connection
Hot Job
remote
remote
Director Customer Experience
hoolah IT / Development
Remote (Asia Time Zone Permitted) Negotiable
hoolah is Asia's leading omni-channel buy now pay later ecosystem. We help merchants in Asia to solve the critical challenges of new customer generation, conversion, basket size and loyalty by driving responsible affordability. Headquartered in Singapore we are currently available in Singapore, Malaysia and Hong Kong with plans to open in new markets across APAC in the coming months.Consumers enhance their lifestyles by accessing the things they want or need by paying over a short duration with zero interest. Merchants now have a more cost effective and data rich way to drive affiliate marketing, loyalty, conversion and increase their basket sizes by utilizing the hoolah Buy Now Pay Later platform.Due to our rapid growth we’re looking for an experienced customer experience director to manage and optimize our customer support processes. You will maintain the daily operations of the regional customer support team, collections team, payment operations team and create data driven solutions to improve CSAT, SLA, NPS etc.You will also have an affinity for digital commerce and technology. If you are interested please make sure you share a CV. It's a starting point for us which we would like to see how your background relates to what we are looking for.ResponsibilitiesManage and train the Customer, Merchant Support, Collections and Payment Ops team to optimize the customer experienceProvide management and leadership to the customer, merchant support, collections and payment ops function in respect of achieving the performance goals and performance improvementDevelop resources (including workflows, templates, training), teach and guide team in effective customer issues resolution and handle any escalationImprove internal team metrics and prioritize building strategy around customer journey and CX metrics, including retention, NPS, and customer engagementReview and implementation of tools to drive CX efficiency and creates a culture of customer centricity and outcomes-focused delivery, implementing change management within the team but also influencing senior stakeholders outside Customer FocusCollaborate with Operations, Marketing and local teams to increase the quality and efficiency of support to customersWork cross functionally to identify and implement solutions to elevate customer experienceBuild an effective data analysis model to optimize the customer service and feedback processKey RequirementsWillingness to try new approaches to get the appropriate outcomesProblem-solving, positive and constructive attitude is a must.Exhibit strong leadership in a fast-paced, quick turnaround solutions environment and ability to work well in a team in pressured situations.Structured, factual and data-driven. Ability to deep dive into data and elaborate clear and synthetic insights.5+ years of relevant hands-on customer experience team management experienceFlexible to work on incident triaging and escalations which may be non standard work timings during incident periodsStrong business acumen and team mindset. Strong commercial acumen including comfort in drawing relevant and actionable conclusions from large data setsAdvanced decision-making, in particular in situations with dynamic or incomplete informationAbility to evaluate multiple competing priorities and demands on the team’s time and allocate resources effectively, balancing the team’s objectives and stakeholders needsStandout “can do” attitude and enthusiasmComfortable with ambiguity, flexible and adaptable to change in a fast-moving organizationAre you ready to be a hoolahgan?Strong communication and interpersonal skills#startuphustlePHD qualified (Passionate, Hungry, Determined)Consultative approach, outcome focused and data drivenExposure to consumer payments industry is a plusWillingness to try new approaches to get the appropriate outcomes5+ years of relevant experience in customer experienceDesire to learnWillingness to roll up your sleeves and do what it takes to get the job doneExcellent communication, organizational, and time management skillsWork independently but appreciate that team is vital to succeed#hoolahganlifeWe have built an awesome culture that is all about working hard and having fun, respecting each other, being intellectually curious, working smart, speaking up and being accountable.We are all working from home today and will do so for a little while longer until Covid conditions have improved.By nature hoolahgans are hustlers making things happen and bringing energy to everything we do… we call that hoolah “hooping”High growth environmenthoolah is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.
hoolah
(IT / Development)
hoolah is Asia's leading omni-channel buy now pay later ecosystem. We help merchants in Asia to solve the critical challenges of new customer generation, conversion, basket size and loyalty by driving responsible affordability. Headquartered in Singapore we are currently available in Singapore, Malaysia and Hong Kong with plans to open in new markets across APAC in the coming months.Consumers enhance their lifestyles by accessing the things they want or need by paying over a short duration with zero interest. Merchants now have a more cost effective and data rich way to drive affiliate marketing, loyalty, conversion and increase their basket sizes by utilizing the hoolah Buy Now Pay Later platform.Due to our rapid growth we’re looking for an experienced customer experience director to manage and optimize our customer support processes. You will maintain the daily operations of the regional customer support team, collections team, payment operations team and create data driven solutions to improve CSAT, SLA, NPS etc.You will also have an affinity for digital commerce and technology. If you are interested please make sure you share a CV. It's a starting point for us which we would like to see how your background relates to what we are looking for.ResponsibilitiesManage and train the Customer, Merchant Support, Collections and Payment Ops team to optimize the customer experienceProvide management and leadership to the customer, merchant support, collections and payment ops function in respect of achieving the performance goals and performance improvementDevelop resources (including workflows, templates, training), teach and guide team in effective customer issues resolution and handle any escalationImprove internal team metrics and prioritize building strategy around customer journey and CX metrics, including retention, NPS, and customer engagementReview and implementation of tools to drive CX efficiency and creates a culture of customer centricity and outcomes-focused delivery, implementing change management within the team but also influencing senior stakeholders outside Customer FocusCollaborate with Operations, Marketing and local teams to increase the quality and efficiency of support to customersWork cross functionally to identify and implement solutions to elevate customer experienceBuild an effective data analysis model to optimize the customer service and feedback processKey RequirementsWillingness to try new approaches to get the appropriate outcomesProblem-solving, positive and constructive attitude is a must.Exhibit strong leadership in a fast-paced, quick turnaround solutions environment and ability to work well in a team in pressured situations.Structured, factual and data-driven. Ability to deep dive into data and elaborate clear and synthetic insights.5+ years of relevant hands-on customer experience team management experienceFlexible to work on incident triaging and escalations which may be non standard work timings during incident periodsStrong business acumen and team mindset. Strong commercial acumen including comfort in drawing relevant and actionable conclusions from large data setsAdvanced decision-making, in particular in situations with dynamic or incomplete informationAbility to evaluate multiple competing priorities and demands on the team’s time and allocate resources effectively, balancing the team’s objectives and stakeholders needsStandout “can do” attitude and enthusiasmComfortable with ambiguity, flexible and adaptable to change in a fast-moving organizationAre you ready to be a hoolahgan?Strong communication and interpersonal skills#startuphustlePHD qualified (Passionate, Hungry, Determined)Consultative approach, outcome focused and data drivenExposure to consumer payments industry is a plusWillingness to try new approaches to get the appropriate outcomes5+ years of relevant experience in customer experienceDesire to learnWillingness to roll up your sleeves and do what it takes to get the job doneExcellent communication, organizational, and time management skillsWork independently but appreciate that team is vital to succeed#hoolahganlifeWe have built an awesome culture that is all about working hard and having fun, respecting each other, being intellectually curious, working smart, speaking up and being accountable.We are all working from home today and will do so for a little while longer until Covid conditions have improved.By nature hoolahgans are hustlers making things happen and bringing energy to everything we do… we call that hoolah “hooping”High growth environmenthoolah is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.
remote
remote
Customer Service Representative
Frontier (Internet)
Remote (Asia Time Zone Permitted) Negotiable
𝐖𝐞 𝐚𝐫𝐞 𝐡𝐢𝐫𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 (𝐑𝐞𝐦𝐨𝐭𝐞)𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬-Fulltime-Remote𝐌𝐚𝐢𝐧 𝐃𝐮𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬-Opens and maintains customer accounts by recording account information-Maintains a positive, empathetic, and professional attitude toward customers at all times.-Responds promptly to customer inquiries.-Communicates with customers through various channels; chat, email & phone.-Acknowledges and resolves customer complaints.-Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly-Processes orders, forms, applications, and requests.-Keeps records of customer interactions, transactions, comments, and complaints.-Communicates and coordinates with colleagues as necessary.-Provides feedback on the efficiency of the customer service process.-Provides comprehensive and professional customer support to ensure customer satisfaction𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬-Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply-Minimum of 6 months related experience-Track record of over-achieving quota.-Strong phone contact handling skills and active listening.-Familiar with CRM systems and practices.-Customer orientation and ability to adapt/respond to different types of characters.-Excellent communication and presentation skills.-Ability to multitask, prioritize, and manage time effectively.𝐓𝐡𝐢𝐬 𝐢𝐬 𝐚𝐧 𝐮𝐫𝐠𝐞𝐧𝐭 𝐧𝐞𝐞𝐝. 𝐎𝐮𝐫 𝐜𝐚𝐥𝐞𝐧𝐝𝐚𝐫𝐬 𝐠𝐞𝐭 𝐟𝐮𝐥𝐥𝐲 𝐛𝐨𝐨𝐤𝐞𝐝 𝐪𝐮𝐢𝐜𝐤𝐥𝐲.
Frontier
(Internet)
𝐖𝐞 𝐚𝐫𝐞 𝐡𝐢𝐫𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 (𝐑𝐞𝐦𝐨𝐭𝐞)𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬-Fulltime-Remote𝐌𝐚𝐢𝐧 𝐃𝐮𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬-Opens and maintains customer accounts by recording account information-Maintains a positive, empathetic, and professional attitude toward customers at all times.-Responds promptly to customer inquiries.-Communicates with customers through various channels; chat, email & phone.-Acknowledges and resolves customer complaints.-Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly-Processes orders, forms, applications, and requests.-Keeps records of customer interactions, transactions, comments, and complaints.-Communicates and coordinates with colleagues as necessary.-Provides feedback on the efficiency of the customer service process.-Provides comprehensive and professional customer support to ensure customer satisfaction𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬-Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply-Minimum of 6 months related experience-Track record of over-achieving quota.-Strong phone contact handling skills and active listening.-Familiar with CRM systems and practices.-Customer orientation and ability to adapt/respond to different types of characters.-Excellent communication and presentation skills.-Ability to multitask, prioritize, and manage time effectively.𝐓𝐡𝐢𝐬 𝐢𝐬 𝐚𝐧 𝐮𝐫𝐠𝐞𝐧𝐭 𝐧𝐞𝐞𝐝. 𝐎𝐮𝐫 𝐜𝐚𝐥𝐞𝐧𝐝𝐚𝐫𝐬 𝐠𝐞𝐭 𝐟𝐮𝐥𝐥𝐲 𝐛𝐨𝐨𝐤𝐞𝐝 𝐪𝐮𝐢𝐜𝐤𝐥𝐲.
remote
remote
Customer Service Representative - Remote
Apollo.io (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
About Apollo Founded in 2015, Apollo.io is a lead intelligence and sales engagement platform trusted by nearly 9,000 paying customers, from rapidly growing startups to some of the largest global enterprises. Our community-based approach to crowdsourcing data gives users maximum coverage while ensuring data accuracy. Our advanced algorithms and unique data acquisition methods help over 500,000 sales professionals enrich and analyze prospects' data to increase quality conversations and opportunities.We have notable investors: Y Combinator and Nexus Venture Partners. We recently completed a Series B financing to fuel our next growth phase. We have reached and maintained profitability for the last 18 months.Our growth and customer feedback set us apart from competitors. Apollo had over one million sign-ups for its platform in the past year, and the number of weekly active users increased by over 400%. We are a top-ranking G2 Crowd vendor in the Sales Intelligence, Lead Intelligence, Marketing Account Intelligence, and Sales Engagement categories. Our highest scores are in the B2B data space for accuracy and ROI based on customer reviews.Working at ApolloWe are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.The RoleApollo.io is looking for an experienced multilingual Product Advocate that speaks English, Spanish, and Portuguese that will be able to provide world-class support to all customers by becoming a product expert and helping users to become successful.The ideal candidate will be able to move and help the customers to become power users, successfully prospect customers and achieve their business goals with the use of Apollo and Become a product expert that is able to provide feedback to improve our product and reduce the friction between the product and customers.Daily Adventures & ResponsibilitiesApply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests with ownershipGo above and beyond to ensure client satisfaction and success at all timesCapture revenue opportunities through updates, requests, or influencing high-velocity conversionsEducate customers at the best of their capabilities to optimize their resultsMake customers' voices heard by delivering all the feedback and recommendations to our Project Manager/Project Analysts and parties relatedAdd drive adoption and capture high-velocity inbound conversionsUnderstand the Apollo product and strategies better than anyone else to contribute constructively to every situation that a customer or employee encountersProvide a fast and accurate answer to the customer's inquiry within 10 seconds in chat and 1-2 hours emailEscalate unresolved issues that require more in-depth knowledge to a Technical Support with all the required information to ensure the issue gets resolved Qualifications And Experience Required To Apply For This Role Empathetic to customer needs, working to understand the questions that customers ask and why.3+ years of experience in customer support, sales, customer success, sales, or similarExperience with Salesforce, Zendesk, or DriftExcellent written and verbal communication skillsAvailability to work on weekends. What You'll Love About Apollo Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees' careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale.You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!
Apollo.io
(Computer software)
About Apollo Founded in 2015, Apollo.io is a lead intelligence and sales engagement platform trusted by nearly 9,000 paying customers, from rapidly growing startups to some of the largest global enterprises. Our community-based approach to crowdsourcing data gives users maximum coverage while ensuring data accuracy. Our advanced algorithms and unique data acquisition methods help over 500,000 sales professionals enrich and analyze prospects' data to increase quality conversations and opportunities.We have notable investors: Y Combinator and Nexus Venture Partners. We recently completed a Series B financing to fuel our next growth phase. We have reached and maintained profitability for the last 18 months.Our growth and customer feedback set us apart from competitors. Apollo had over one million sign-ups for its platform in the past year, and the number of weekly active users increased by over 400%. We are a top-ranking G2 Crowd vendor in the Sales Intelligence, Lead Intelligence, Marketing Account Intelligence, and Sales Engagement categories. Our highest scores are in the B2B data space for accuracy and ROI based on customer reviews.Working at ApolloWe are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.The RoleApollo.io is looking for an experienced multilingual Product Advocate that speaks English, Spanish, and Portuguese that will be able to provide world-class support to all customers by becoming a product expert and helping users to become successful.The ideal candidate will be able to move and help the customers to become power users, successfully prospect customers and achieve their business goals with the use of Apollo and Become a product expert that is able to provide feedback to improve our product and reduce the friction between the product and customers.Daily Adventures & ResponsibilitiesApply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests with ownershipGo above and beyond to ensure client satisfaction and success at all timesCapture revenue opportunities through updates, requests, or influencing high-velocity conversionsEducate customers at the best of their capabilities to optimize their resultsMake customers' voices heard by delivering all the feedback and recommendations to our Project Manager/Project Analysts and parties relatedAdd drive adoption and capture high-velocity inbound conversionsUnderstand the Apollo product and strategies better than anyone else to contribute constructively to every situation that a customer or employee encountersProvide a fast and accurate answer to the customer's inquiry within 10 seconds in chat and 1-2 hours emailEscalate unresolved issues that require more in-depth knowledge to a Technical Support with all the required information to ensure the issue gets resolved Qualifications And Experience Required To Apply For This Role Empathetic to customer needs, working to understand the questions that customers ask and why.3+ years of experience in customer support, sales, customer success, sales, or similarExperience with Salesforce, Zendesk, or DriftExcellent written and verbal communication skillsAvailability to work on weekends. What You'll Love About Apollo Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees' careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale.You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!
remote
remote
Customer Success Manager
ServiceNow IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Company DescriptionServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job DescriptionThe RoleAs part of the global Customer Success team, you will provide a single point of contact for the customer to ensure success on their journey with ServiceNow in both, a proactive and reactive manner. You will be a trusted advisor for their ServiceNow investment and let them know that you will always be with them on their entire journey.You will work with our customers and the account team to manage their post-sale experience; to drive consumption, adoption and customer satisfaction, and ultimately help our customers grow their business on the ServiceNow platform.We are looking for someone who likes to work with customers and use their interpersonal skills. You will be part of the customers’ journeys and will understand the technical side of their product adoption but also help them along the way with regular interaction.What You Get To Do In This RoleAfter grabbing a cup of coffee, you jump into a dynamic international working environment with great colleagues and customersOwn a portfolio of accounts and align to drive business outcomes for those customersEnsure that customers gain the maximum value from their ServiceNow investment and utilize their licenses and products purchasedIdentify key criteria for assisting your customers and leverage known strategies and success stories to address themCollaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased platform usage as well as the internal account team to ensure customer successProactively monitor customer health to lead and drive changes of their ServiceNow platformSpread the word of ServiceNow customer success stories and processes QualificationsIn order to be successful in this role, we need someone who has:ServiceNow product knowledge and / or experience in an IT (SaaS) industry/environmentExperience helping customers deploy and see the value of the products they have purchasedExperience working in consultative environment with Account Management/Project Management TeamsCreative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a high paced environmentDrive complex issues through analysis and resolutionThrive in working collaboratively and cross-functionallyStrong quantitative analysis skills with proven business insight and judgementComfortable working with / presenting to senior internal & external stakeholdersExperience of working in a global team, for an international companyExcellent written and verbal communication skillsYou must have the right to work in SingaporeFD21Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.Work personasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.Required In OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.Flexible A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
ServiceNow
(IT / Development)
Company DescriptionServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job DescriptionThe RoleAs part of the global Customer Success team, you will provide a single point of contact for the customer to ensure success on their journey with ServiceNow in both, a proactive and reactive manner. You will be a trusted advisor for their ServiceNow investment and let them know that you will always be with them on their entire journey.You will work with our customers and the account team to manage their post-sale experience; to drive consumption, adoption and customer satisfaction, and ultimately help our customers grow their business on the ServiceNow platform.We are looking for someone who likes to work with customers and use their interpersonal skills. You will be part of the customers’ journeys and will understand the technical side of their product adoption but also help them along the way with regular interaction.What You Get To Do In This RoleAfter grabbing a cup of coffee, you jump into a dynamic international working environment with great colleagues and customersOwn a portfolio of accounts and align to drive business outcomes for those customersEnsure that customers gain the maximum value from their ServiceNow investment and utilize their licenses and products purchasedIdentify key criteria for assisting your customers and leverage known strategies and success stories to address themCollaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased platform usage as well as the internal account team to ensure customer successProactively monitor customer health to lead and drive changes of their ServiceNow platformSpread the word of ServiceNow customer success stories and processes QualificationsIn order to be successful in this role, we need someone who has:ServiceNow product knowledge and / or experience in an IT (SaaS) industry/environmentExperience helping customers deploy and see the value of the products they have purchasedExperience working in consultative environment with Account Management/Project Management TeamsCreative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a high paced environmentDrive complex issues through analysis and resolutionThrive in working collaboratively and cross-functionallyStrong quantitative analysis skills with proven business insight and judgementComfortable working with / presenting to senior internal & external stakeholdersExperience of working in a global team, for an international companyExcellent written and verbal communication skillsYou must have the right to work in SingaporeFD21Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.Work personasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.Required In OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.Flexible A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
remote
remote
Customer Success Specialist (CSS) - Data Center - Singapore
Cisco (Computer networking)
Remote (Asia Time Zone Permitted) Negotiable
Who You'll Work WithCustomer Experience (CX) Customer Success Specialists (CSS) are a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through customer happiness metrics, industry recognition, and employee happiness scores.As a team we know that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together. As a CSS team we help customers adopt and expand Cisco solutions by showing impact on the customer’s business goals. Maintaining an end-to-end lens, as CSSs we partner closely with Customer Success Executives, Success Programs Managers, sales accounts teams, delivery teams, partners and others.What You‘ll DoAs the CSS you are a guide to the client on your aligned product or architecture. Your mission is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. You willDeliver workshops and webinars (Accelerators and ATX - Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes within scope and on-time engagementJoin the Customer Success team in customer engagements and events to improve customer adoption and address product concernsContribute to the customer community digital spaces and asset development of Success TracksContribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs TeamsInspire customers to make tactical and strategic deployment decisions and track long term business outcomesCollaborate with Account teams, Customer Success, and Partners to elevate customer adoption as well as address product concernsDrive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success teamContribute to lifecycle asset development and maintenance through rotations, asset development sprints, and/or stretch assignments with the Lifecycle Success teamWho You AreThis is a highly technical role intended to help our customers with myriad adoption challenges as a specialist in the management of compute and hyperconvergence infrastructure as well as application workloads on-prem and in the cloudYou are a technical expert with hands-on experience within Data Center Infrastructure and Computing. You ideally have industry recognized certifications and drive for continuous learning, results orientation and teamwork. You work as a willing team member, following directions and learning from others.You love customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teamsYou are able to explain technical concepts, give clients guidance and vision about the solution. You have a thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases. You can connect technology solutions to business outcomes You articulate the technical features into business impact, you can easily talk about technology to non-technical people. You are also an active listener.Familiarity with Cloud technology and providers is advantageous.Cisco Nexus, Cisco ACI, UCS, Hyperflex, HCI, Intersight, Hyperconverged infrastructure, multicloud, Tetration or similar technologies all a plus.Suggested Certifications CCNA / CCNP / CCDP/ CCIE, Cisco Certified Success SpecialistIf you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco
(Computer networking)
Who You'll Work WithCustomer Experience (CX) Customer Success Specialists (CSS) are a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through customer happiness metrics, industry recognition, and employee happiness scores.As a team we know that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together. As a CSS team we help customers adopt and expand Cisco solutions by showing impact on the customer’s business goals. Maintaining an end-to-end lens, as CSSs we partner closely with Customer Success Executives, Success Programs Managers, sales accounts teams, delivery teams, partners and others.What You‘ll DoAs the CSS you are a guide to the client on your aligned product or architecture. Your mission is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. You willDeliver workshops and webinars (Accelerators and ATX - Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes within scope and on-time engagementJoin the Customer Success team in customer engagements and events to improve customer adoption and address product concernsContribute to the customer community digital spaces and asset development of Success TracksContribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs TeamsInspire customers to make tactical and strategic deployment decisions and track long term business outcomesCollaborate with Account teams, Customer Success, and Partners to elevate customer adoption as well as address product concernsDrive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success teamContribute to lifecycle asset development and maintenance through rotations, asset development sprints, and/or stretch assignments with the Lifecycle Success teamWho You AreThis is a highly technical role intended to help our customers with myriad adoption challenges as a specialist in the management of compute and hyperconvergence infrastructure as well as application workloads on-prem and in the cloudYou are a technical expert with hands-on experience within Data Center Infrastructure and Computing. You ideally have industry recognized certifications and drive for continuous learning, results orientation and teamwork. You work as a willing team member, following directions and learning from others.You love customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teamsYou are able to explain technical concepts, give clients guidance and vision about the solution. You have a thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases. You can connect technology solutions to business outcomes You articulate the technical features into business impact, you can easily talk about technology to non-technical people. You are also an active listener.Familiarity with Cloud technology and providers is advantageous.Cisco Nexus, Cisco ACI, UCS, Hyperflex, HCI, Intersight, Hyperconverged infrastructure, multicloud, Tetration or similar technologies all a plus.Suggested Certifications CCNA / CCNP / CCDP/ CCIE, Cisco Certified Success SpecialistIf you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
remote
remote
Sr. Customer Service Manager
Quantified Commerce IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Job Description:This is a managerial position but since you will be working with a small team of 4-6 members, this will require you to be hands-on. This position and the team will be remote so experience managing remote teams is a plus. You and the team will be handling inbound calls and chats from patients of a telemedicine platform. Prior healthcare experience is a plus. Who We Are:We are a telehealth platform that lets patients get prescribed generic medication via telemedicine online. We connect patients to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient. Our platform offers products and services available across 47 states in the USA. Our mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. Who You Are:The ideal candidate is energetic, inventive, resourceful, a team player, and should thrive off of finding solutions to complex interactions. You must have an inner desire to win and the idea of losing is a non-starter. Key Responsibilities:Leading and developing a team of Team Leaders, SME’s & AssociatesMentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes.Manage the day to day operations of the Support Portal, including monitoring tickets, calls, and emailsDefine and meet Customer Support KPIs and qualitative success measures such as SLA & drive continuous improvementBuilding and delivering productivity plans by reviewing work forecasts, determining productivity requirements.Be the point person for platform-wide support escalations, working closely with internal teams and the customer through to issue resolution.You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques Requirements3-5 years of work experience in the customer service space as a manager.Experience in handling escalated customer issues.Excellent leadership and management skills.Excellent Training skills to develop team members with diverse backgroundsCustomer-focused positive attitudeWillingness to contribute at all levelsStrong level of integrity, autonomy, and self-motivationStrong verbal and written communication skillsAbility to offer strategic advice and recommendations that drive resultsStrong organization skills to manage multiple projects, etc.Ability to manage time and deadlines, as well as the ability to adapt to the ever-changing priorities of the businessPreferred Experience & Skills:Experience in healthcare Experience working in a remote customer support environment At Quantified Commerce, we believe in diversity and hiring people from all backgrounds and ways of life. This is a full-time position with lots of growth opportunities for the right candidate. If this sounds like you, apply now! We look forward to getting to know you!
Quantified Commerce
(IT / Development)
Job Description:This is a managerial position but since you will be working with a small team of 4-6 members, this will require you to be hands-on. This position and the team will be remote so experience managing remote teams is a plus. You and the team will be handling inbound calls and chats from patients of a telemedicine platform. Prior healthcare experience is a plus. Who We Are:We are a telehealth platform that lets patients get prescribed generic medication via telemedicine online. We connect patients to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient. Our platform offers products and services available across 47 states in the USA. Our mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. Who You Are:The ideal candidate is energetic, inventive, resourceful, a team player, and should thrive off of finding solutions to complex interactions. You must have an inner desire to win and the idea of losing is a non-starter. Key Responsibilities:Leading and developing a team of Team Leaders, SME’s & AssociatesMentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes.Manage the day to day operations of the Support Portal, including monitoring tickets, calls, and emailsDefine and meet Customer Support KPIs and qualitative success measures such as SLA & drive continuous improvementBuilding and delivering productivity plans by reviewing work forecasts, determining productivity requirements.Be the point person for platform-wide support escalations, working closely with internal teams and the customer through to issue resolution.You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques Requirements3-5 years of work experience in the customer service space as a manager.Experience in handling escalated customer issues.Excellent leadership and management skills.Excellent Training skills to develop team members with diverse backgroundsCustomer-focused positive attitudeWillingness to contribute at all levelsStrong level of integrity, autonomy, and self-motivationStrong verbal and written communication skillsAbility to offer strategic advice and recommendations that drive resultsStrong organization skills to manage multiple projects, etc.Ability to manage time and deadlines, as well as the ability to adapt to the ever-changing priorities of the businessPreferred Experience & Skills:Experience in healthcare Experience working in a remote customer support environment At Quantified Commerce, we believe in diversity and hiring people from all backgrounds and ways of life. This is a full-time position with lots of growth opportunities for the right candidate. If this sounds like you, apply now! We look forward to getting to know you!
remote
remote
Customer Success Executive
Tripadvisor (Internet)
Remote (Asia Time Zone Permitted) Negotiable
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.We strive to create an accessible and inclusive experience for all candidatesCustomer Success Executive (English and Hindi speaking)We are looking for a Customer Success Executive for Tripadvisor Inside Sales, who will be working from the Singapore Office. This role requires on-boarding new clients, nurturing the relationship, educating the stakeholders to drive adoption and optimising our existing customers to create further cross-sell & upsell opportunities. You will drive adoption of our solutions in order to ensure optimization of our revenue with hotels, reduce churn and renew annual subscription contracts to make Tripadvisor the partner of choice for the Hotel industry. You will make outbound calls to designated customers, engage in a consultative sales approach, demonstrate our business value and ultimately create avenues to position our other solutions to existing clients.You will have access to training, processes and tools to support success in this role. The ideal candidate will have strong sales DNA, be results-driven, execution-focused and customer-oriented.This role requires a proactive, motivated, organized, responsible person who is able to build and work well in a fast-paced, team-oriented and entrepreneurial environment. It requires excellent sales and communications skills as well as good relationship building skills.The position will be based out of our Singapore Office.ResponsibilitiesMake strategic outbound calls to current customers to drive adoption, business value and client satisfaction with the ultimate goal of up-sell, cross-sell and subscription renewalSupport and guide customers through the sales process – both subscription renewal and upsell within subscription period, and explain the continued value proposition and benefit for business successRespond to inbound requests (emails & calls) from current customers in a programmatic coverage-based approachDevelop and maintain relationships with existing customers by providing guidance, assistance and necessary education to promote the value and benefits of our Solutions to enable business successGrow customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concernsEstablish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the customer within their unique market space.Develop a network of power sponsors within each customer through training & education, coaching and support.Collaborate with New Business Development team in the pursuit of excellent results and flawless executionStay curious and current on product trainings and new offerings as well as latest value proposition Support customers through any credit card fails during contractsAchieve and exceed sales targets monthly and quarterly on renewals, up-sells and other related KPI’sTriage appropriate queries to Customer ServicesWork together with rest of sales teams in the pursuit of excellent results and flawless executionKeep up with product training and new offerings as well as latest value proposition RequirementsFluency in written and spoken English & Hindi language, as this role will be managing primarily India market and across other APAC markets.Minimum 18-24 months of sales / account management experience in telesales or customer support in a B2B online environment and / or leisure-hospitality-restaurant industry.Strong organizational skillsAbility to work independently to meet an individual sales quotaAbility to manage multiple priorities and tasksExcellent sales, negotiation, customer service, nurturing, educating and communications skillsExperienced at building effective customer relationships through positive communication, honesty and trustNot intimidated by technical interactions, co-browsing with customer on-lineExcellent written and oral communication in the relevant language/s of the country/ies coveredAbility to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-task and think creativelyExhibits integrity through fair and ethical behaviour towards other and a demonstrated sense of corporate responsibility and commitmentProblem-solving skillAdditional assets :Experience with a Hotel/OTA and/or exposure to Digital Marketing/Ad SalesExposure to Salesforce CRM/Tableau Reports
Tripadvisor
(Internet)
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.We strive to create an accessible and inclusive experience for all candidatesCustomer Success Executive (English and Hindi speaking)We are looking for a Customer Success Executive for Tripadvisor Inside Sales, who will be working from the Singapore Office. This role requires on-boarding new clients, nurturing the relationship, educating the stakeholders to drive adoption and optimising our existing customers to create further cross-sell & upsell opportunities. You will drive adoption of our solutions in order to ensure optimization of our revenue with hotels, reduce churn and renew annual subscription contracts to make Tripadvisor the partner of choice for the Hotel industry. You will make outbound calls to designated customers, engage in a consultative sales approach, demonstrate our business value and ultimately create avenues to position our other solutions to existing clients.You will have access to training, processes and tools to support success in this role. The ideal candidate will have strong sales DNA, be results-driven, execution-focused and customer-oriented.This role requires a proactive, motivated, organized, responsible person who is able to build and work well in a fast-paced, team-oriented and entrepreneurial environment. It requires excellent sales and communications skills as well as good relationship building skills.The position will be based out of our Singapore Office.ResponsibilitiesMake strategic outbound calls to current customers to drive adoption, business value and client satisfaction with the ultimate goal of up-sell, cross-sell and subscription renewalSupport and guide customers through the sales process – both subscription renewal and upsell within subscription period, and explain the continued value proposition and benefit for business successRespond to inbound requests (emails & calls) from current customers in a programmatic coverage-based approachDevelop and maintain relationships with existing customers by providing guidance, assistance and necessary education to promote the value and benefits of our Solutions to enable business successGrow customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concernsEstablish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the customer within their unique market space.Develop a network of power sponsors within each customer through training & education, coaching and support.Collaborate with New Business Development team in the pursuit of excellent results and flawless executionStay curious and current on product trainings and new offerings as well as latest value proposition Support customers through any credit card fails during contractsAchieve and exceed sales targets monthly and quarterly on renewals, up-sells and other related KPI’sTriage appropriate queries to Customer ServicesWork together with rest of sales teams in the pursuit of excellent results and flawless executionKeep up with product training and new offerings as well as latest value proposition RequirementsFluency in written and spoken English & Hindi language, as this role will be managing primarily India market and across other APAC markets.Minimum 18-24 months of sales / account management experience in telesales or customer support in a B2B online environment and / or leisure-hospitality-restaurant industry.Strong organizational skillsAbility to work independently to meet an individual sales quotaAbility to manage multiple priorities and tasksExcellent sales, negotiation, customer service, nurturing, educating and communications skillsExperienced at building effective customer relationships through positive communication, honesty and trustNot intimidated by technical interactions, co-browsing with customer on-lineExcellent written and oral communication in the relevant language/s of the country/ies coveredAbility to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-task and think creativelyExhibits integrity through fair and ethical behaviour towards other and a demonstrated sense of corporate responsibility and commitmentProblem-solving skillAdditional assets :Experience with a Hotel/OTA and/or exposure to Digital Marketing/Ad SalesExposure to Salesforce CRM/Tableau Reports
remote
remote
Customer Support Specialist (For Pooling)
Thumbtack IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.Thumbtack by the NumbersAvailable in all 3,143 U.S. counties.Nearly 4.5 million customers in the last 12 monthsHundreds of thousands of local professionals on our platform65 million projects started on ThumbtackOver 7 million 5-star reviews left for stellar prosAbout the Service & Support TeamToday, millions of customers use Thumbtack to find and hire small businesses across the US. With a Great Place to Work 2021 Certification, Thumbtack is a highly dynamic product that builds local economies and stronger communities. As a Service & Support Team, one of the key factor for our ongoing success is #CustomerObsession.The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their business. Service specialists are responsible for managing the user journey by providing the best solution for each individual- both pro and customer. To be successful, it’s important that our specialists prioritize the most important work first in order to navigate our fast-paced service environment.About The RoleWe are looking for customer-obsessed team members who are engaged, innovative, and reliable. As a frontline advocate, you will partner with our pros and customers from start to finish to resolve their concerns. Through handling inbound requests, you will help our users navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance and retention while ensuring a high quality, low effort experience. We will train you on the value of Thumbtack and provide you with technical troubleshooting basics. Our training goal is to empower you to help professionals build successful businesses and assist customers to complete the projects central to their lives.The Customer Success Specialists create user experiences that are simple, valuable and inspired. They are responsible for making sure that all professionals get best-in-class support whenever they contact Thumbtack Service & Support. Conflict resolution and negotiation skills are a must as you actively listen and offer unique and innovative solutions. You are the voice of Thumbtack on the front lines! By addressing their concerns correctly and accurately, you will help set our professionals up for success.ResponsibilitiesPartner with our pros and customers by listening to their needs and providing the best solutions- you are the expert!Maintain excellent knowledge of Thumbtack’s products and services after completing our training and onboarding programParticipate in 30-40 inbound requests daily with our users to determine the best solution to get jobs done and grow small business.Demonstrate an obsession for our customers and pros through constantly focusing on solutions to their problems- we’re here to help!Troubleshoot and resolve user inquiries with effective problem solving skills while building a relationship with the user and providing accurate and complete information. Always go the extra mile to engage our users!Make independent and insightful decisions while complying with company procedures, guidelines and policies.Maintain high performance metrics including quality, adherence, resolution rate, efficiency and customer satisfaction.Continuously look for areas of improvement in your performance, processes, tools and the overall platform.Take initiative in resolving high wait times while not sacrificing a great customer experience.Engage and contribute as a member of the team through your active participation in coaching sessions, team meetings, team building activities and other team and company events.Actively demonstrate and uphold the values of ThumbtackMust-Have Qualifications If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. 3+ years experience in a customer service driven role- BPO, shared services, related industryExperience working in a multi-channel (omni) environment- voice experience is a must!Mature, self-motivated and detail oriented individualCustomer obsessed with an understanding of what it takes to provide a great experienceAbility to succeed in a fast-paced, tech start-up environmentExcellent English verbal and written communication skillsExcellent critical thinking and analytical skills that can be used towards effective problem-solving and resolutionExpert de-escalation and conflict resolution skillsAdaptability and resilience for handling difficult interactions and frequent changeWillingness to work all shifts including daytime, mid-day and graveyard shifts. Must be available to work weekend days and some holidays.Willingness to participate in overtime in case of increased volumes or reduced staffing.Experience and comfortability navigating multiple systems including an ability to get up to speed quicklyNice-to-Have QualificationsExperience handling escalated customer contacts to identify a mutually beneficial solutionSpanish language skills - written and verbalMore About UsThumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset.Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford.See what it’s like to work hereMeet the pros who inspire usFollow us on LinkedInDiscover our virtual first plan Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Thumbtack
(IT / Development)
We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.Thumbtack by the NumbersAvailable in all 3,143 U.S. counties.Nearly 4.5 million customers in the last 12 monthsHundreds of thousands of local professionals on our platform65 million projects started on ThumbtackOver 7 million 5-star reviews left for stellar prosAbout the Service & Support TeamToday, millions of customers use Thumbtack to find and hire small businesses across the US. With a Great Place to Work 2021 Certification, Thumbtack is a highly dynamic product that builds local economies and stronger communities. As a Service & Support Team, one of the key factor for our ongoing success is #CustomerObsession.The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their business. Service specialists are responsible for managing the user journey by providing the best solution for each individual- both pro and customer. To be successful, it’s important that our specialists prioritize the most important work first in order to navigate our fast-paced service environment.About The RoleWe are looking for customer-obsessed team members who are engaged, innovative, and reliable. As a frontline advocate, you will partner with our pros and customers from start to finish to resolve their concerns. Through handling inbound requests, you will help our users navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance and retention while ensuring a high quality, low effort experience. We will train you on the value of Thumbtack and provide you with technical troubleshooting basics. Our training goal is to empower you to help professionals build successful businesses and assist customers to complete the projects central to their lives.The Customer Success Specialists create user experiences that are simple, valuable and inspired. They are responsible for making sure that all professionals get best-in-class support whenever they contact Thumbtack Service & Support. Conflict resolution and negotiation skills are a must as you actively listen and offer unique and innovative solutions. You are the voice of Thumbtack on the front lines! By addressing their concerns correctly and accurately, you will help set our professionals up for success.ResponsibilitiesPartner with our pros and customers by listening to their needs and providing the best solutions- you are the expert!Maintain excellent knowledge of Thumbtack’s products and services after completing our training and onboarding programParticipate in 30-40 inbound requests daily with our users to determine the best solution to get jobs done and grow small business.Demonstrate an obsession for our customers and pros through constantly focusing on solutions to their problems- we’re here to help!Troubleshoot and resolve user inquiries with effective problem solving skills while building a relationship with the user and providing accurate and complete information. Always go the extra mile to engage our users!Make independent and insightful decisions while complying with company procedures, guidelines and policies.Maintain high performance metrics including quality, adherence, resolution rate, efficiency and customer satisfaction.Continuously look for areas of improvement in your performance, processes, tools and the overall platform.Take initiative in resolving high wait times while not sacrificing a great customer experience.Engage and contribute as a member of the team through your active participation in coaching sessions, team meetings, team building activities and other team and company events.Actively demonstrate and uphold the values of ThumbtackMust-Have Qualifications If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. 3+ years experience in a customer service driven role- BPO, shared services, related industryExperience working in a multi-channel (omni) environment- voice experience is a must!Mature, self-motivated and detail oriented individualCustomer obsessed with an understanding of what it takes to provide a great experienceAbility to succeed in a fast-paced, tech start-up environmentExcellent English verbal and written communication skillsExcellent critical thinking and analytical skills that can be used towards effective problem-solving and resolutionExpert de-escalation and conflict resolution skillsAdaptability and resilience for handling difficult interactions and frequent changeWillingness to work all shifts including daytime, mid-day and graveyard shifts. Must be available to work weekend days and some holidays.Willingness to participate in overtime in case of increased volumes or reduced staffing.Experience and comfortability navigating multiple systems including an ability to get up to speed quicklyNice-to-Have QualificationsExperience handling escalated customer contacts to identify a mutually beneficial solutionSpanish language skills - written and verbalMore About UsThumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset.Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford.See what it’s like to work hereMeet the pros who inspire usFollow us on LinkedInDiscover our virtual first plan Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
remote
remote
Customer Support Executive
KodeKloud (E-learning)
Remote (Asia Time Zone Permitted) Negotiable
KodeKloud is Singapore's fast growing EdTech startup.We are an e-learning platform selling online DevOps and Cloud-computing courses to mainly IT professionals. KodeKloud provides a unique and innovative learning experience, with high-quality course content and hands-on labs to ensure an effective and fun way to obtain new skills in complex technologies.KodeKloud started operating in 2019We are a growing team of International professionals working remotely from around the world.KodeKloud is an equal opportunity employer, and we aim to develop our employees to be successful and move on into higher positions over time.If you see yourself in the following position, please do not hesitate to contact us as we would love to know more about you and eventually meet you in a F2F interview.We are currently looking for a Customer Support Executive to assist our customers with technical problems using our platform based on WordPress.Responsibilities IncludeRespond and resolve customer queries in a timely and accurate manner, via email or chatIdentify customer needs and help customers use specific features and functionalitiesRecommend solutions to customersPropose process improvements to the team internallyAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Follow up with customers to ensure their technical issues are resolvedUpdate our internal databases with information about technical topics and valuable discussions with customersMonitor customer complaints on social media and reach out to provide assistanceHandling cancellation and refund requestsShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesDealing with small group plan requestsGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support staffTo be successful in this role, you should Possess excellent Customer Success or Support or similar CS role experienceBe an excellent communicator who's able to earn our clients' trustHave broad problem-solving skillsBe always willing to assist customers and walk the extra mile to help resolve their inquiriesShow patience when handling challenging or complicated casesHave a start-up mentality and be ready to roll up your sleeves to help improve processes continuously and to test yourself on new tasks when opportunities ariseCan and have experience with remote workBe able to multi-taskPoses strong problem-solving skillsBe a multi-taskerPossess understanding and experience using the help desk software Hubspot or a similar CRMHave some experience with WordPress, WooCommerce or Learndash (knowledge is an advantage)Have familiarity with the e-learning industry, this is another plus, however not mandatoryUltimately, you will help establish our reputation as a company by offering excellent customer success support during all sales and after-sales procedures.Job Location - Remote, Singapore
KodeKloud
(E-learning)
KodeKloud is Singapore's fast growing EdTech startup.We are an e-learning platform selling online DevOps and Cloud-computing courses to mainly IT professionals. KodeKloud provides a unique and innovative learning experience, with high-quality course content and hands-on labs to ensure an effective and fun way to obtain new skills in complex technologies.KodeKloud started operating in 2019We are a growing team of International professionals working remotely from around the world.KodeKloud is an equal opportunity employer, and we aim to develop our employees to be successful and move on into higher positions over time.If you see yourself in the following position, please do not hesitate to contact us as we would love to know more about you and eventually meet you in a F2F interview.We are currently looking for a Customer Support Executive to assist our customers with technical problems using our platform based on WordPress.Responsibilities IncludeRespond and resolve customer queries in a timely and accurate manner, via email or chatIdentify customer needs and help customers use specific features and functionalitiesRecommend solutions to customersPropose process improvements to the team internallyAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Follow up with customers to ensure their technical issues are resolvedUpdate our internal databases with information about technical topics and valuable discussions with customersMonitor customer complaints on social media and reach out to provide assistanceHandling cancellation and refund requestsShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesDealing with small group plan requestsGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support staffTo be successful in this role, you should Possess excellent Customer Success or Support or similar CS role experienceBe an excellent communicator who's able to earn our clients' trustHave broad problem-solving skillsBe always willing to assist customers and walk the extra mile to help resolve their inquiriesShow patience when handling challenging or complicated casesHave a start-up mentality and be ready to roll up your sleeves to help improve processes continuously and to test yourself on new tasks when opportunities ariseCan and have experience with remote workBe able to multi-taskPoses strong problem-solving skillsBe a multi-taskerPossess understanding and experience using the help desk software Hubspot or a similar CRMHave some experience with WordPress, WooCommerce or Learndash (knowledge is an advantage)Have familiarity with the e-learning industry, this is another plus, however not mandatoryUltimately, you will help establish our reputation as a company by offering excellent customer success support during all sales and after-sales procedures.Job Location - Remote, Singapore
remote
remote
Customer Onboarding Manager, Customer Success, Google Cloud
Google IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications:Bachelor's degree in Business, a technical field, or equivalent practical experience.Experience building, supporting, or migrating public cloud workloads in the enterprise space.Ability to speak and write in English and Mandarin fluently.Preferred qualifications:10 years of experience in a related Engineering field, or equivalent work experience showing client service and/or management consulting.Experience with program management, enterprise technology implementation, strategy development, and customer advocacy.Experience with core system administration tools, basic networking protocols, and Cloud security and compliance.Cross-functional project management, communication, and stakeholder management skills.About The JobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.As a Cloud Customer Onboarding Manager, you will be part of a team responsible for the execution of our process to onboard customers into Google Cloud. You will define the steps required to guide customers through the onboarding process and be a part of a global team to execute on this effort. You will work cross-functionally with customer success, support, sales, and other organizations within Google Cloud to ensure a unified customer onboarding experience.Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.ResponsibilitiesLead onboarding engagements for select enterprise and public sector customers to Google Cloud Platform.Develop onboarding programs that can be customized based on unique vertical and horizontal needs of customers.Work cross-functionally with customer success, professional services, engineering, and product teams to deliver customer onboarding and provide product roadmaps and feature improvements related to the onboarding process.Provide technical guidance to customers during the onboarding process, including core services related to billing, organizational node, cloud identity, and basic connectivity.Foster and develop key relationships with new and existing English and SEA-language-speaking partners in Singapore/assigned region(s). Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
Google
(IT / Development)
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications:Bachelor's degree in Business, a technical field, or equivalent practical experience.Experience building, supporting, or migrating public cloud workloads in the enterprise space.Ability to speak and write in English and Mandarin fluently.Preferred qualifications:10 years of experience in a related Engineering field, or equivalent work experience showing client service and/or management consulting.Experience with program management, enterprise technology implementation, strategy development, and customer advocacy.Experience with core system administration tools, basic networking protocols, and Cloud security and compliance.Cross-functional project management, communication, and stakeholder management skills.About The JobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.As a Cloud Customer Onboarding Manager, you will be part of a team responsible for the execution of our process to onboard customers into Google Cloud. You will define the steps required to guide customers through the onboarding process and be a part of a global team to execute on this effort. You will work cross-functionally with customer success, support, sales, and other organizations within Google Cloud to ensure a unified customer onboarding experience.Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.ResponsibilitiesLead onboarding engagements for select enterprise and public sector customers to Google Cloud Platform.Develop onboarding programs that can be customized based on unique vertical and horizontal needs of customers.Work cross-functionally with customer success, professional services, engineering, and product teams to deliver customer onboarding and provide product roadmaps and feature improvements related to the onboarding process.Provide technical guidance to customers during the onboarding process, including core services related to billing, organizational node, cloud identity, and basic connectivity.Foster and develop key relationships with new and existing English and SEA-language-speaking partners in Singapore/assigned region(s). Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
remote
remote
Senior Director of Customer Success - Remote
Inspectorio IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About UsInspectorio is a cloud-based SaaS solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains. Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities.Our products provide digitization, automation, transparency, and traceability, with a strong focus on advanced analytics & Machine Learning. This enables us to leverage customer data for predictive insights and dynamic risk-based interventions.Founded in 2016, Inspectorio set out to revolutionize the supply chain industry. Today, we work with many of the world’s leading brands and retailers, and over thousands of vendor and factory organizations across the globe to bring unparalleled levels of visibility, transparency, and accuracy to their quality, sustainability, and compliance initiatives!Job RoleWe are looking for an experienced technical & strategic leader to join our rapidly growing Customer Success organization. You will be responsible for leading a team of CSMs who are focused on driving adoption of platform, helping customers realize business value, and protecting/expanding recurring revenue.You will be well engaged with our high-profile enterprise customers, drive customer expansion and growth strategy that influence our Net Retention Rate (NRR).ResponsibilitiesSet and execute a compelling vision for our customer success team to create a world-class customer experience that drives customer growth.Create a seamless customer success practice and customer experienceCollaborate closely with the sales leadership team to define account management processes, post-sale customer experience expectation and engagement modelCollaborate with other departments to instill a culture of customer-centric work that improves timeliness and commitment to customer successDrive customer engagement and adoption across key stakeholders and ensure alignment of sponsorship from the customer to continue their success pathUnderstand current technical capabilities of Customer Success team and involve in definition and implementation of potential improvementsSkills and Qualifications:Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams, Experience successfully working with senior (C-level) executivesExperience in managing various stakeholder relationships to get consensus on solutions/projectsProven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with exceptional verbal and written communicationDeep sense of empathy and curiosity when it comes to working with our strategic customersProven ability to develop strategies, translate them into initiatives and track successful deliveryStrategic thinker with the ability to execute and drive for results in ambiguous environmentsProven ability to quickly adapt in rapidly evolving business situationsDemonstrated operational excellence in analytical thinking, process development and improvementPreferred ExperienceTechnical expertise and ability to acquire knowledge of new products and constructively engage with product leadership to help shape the product roadmapBenefitsPERKSCompetitive SalaryAt Inspectorio, we only work with the best of the best. That’s why, if we invite you to join us, it’s because we recognize your amazing skills, value, and potential. It probably wasn’t easy for you to become this awesome, so we make sure to reward you for it.Full Project OwnershipAre you an inventor? Want to start a new internship program? How about a soccer tournament? Or a whole new department within the company? Whatever it is that you want to do, we’re here to listen, and if your idea is good, we’ll give you all the resources you need to make it happen. When any Inspectorian wins, we all win.Personal and Professional GrowthInspectorians are our most valuable resource, so we make sure to invest heavily in them. All Inspectorians are eligible for funding to attend conferences, take courses, present their research, and more. This on top of the continuous mentoring and guidance you’ll receive guarantees you’ll grow as a professional and as a human while at Inspectorio.Fun, Fun, FunWe put our money where your smiles are. Company-sponsored trips, weekly parties, sporting events, and more. We make sure that Inspectorians enjoy coming to work by promoting as much fun as we can.International Work ExperienceWe are going to take over the world.... Perhaps not quite, but we are a global company that thrives from the interactions between our different offices. Join us to work alongside Belarusians in Vietnam, Mexicans in Minsk, Filipinos in China and more.Our ValuesEXCELLENCEWe pursue mastery and craftmanship. “Good enough” is our enemy.We have a thirst and desire for knowledge and continuous improvement because there’s always an opportunity to be better.We always find time to help and learn from others.AUTONOMYWe act independently when we recognize an opportunity for improvement.We seek guidance, alignment, and clear goals instead of orders or hand-holding.We self-assess the quality and impact of our work, identify opportunities to improve and make changes proactively.COURAGEWe share our opinion and insights, even if it’s uncomfortable.We are candid and direct with everyone we work with.We are willing to experiment and try something new, even if we’re not sure it will succeed.HUMBLENESSWe crave opportunities to learn from the people around us.We focus on listening to other perspectives because we know we don’t have all the answers or best solutions.We recognize that vanity and ego are the enemies of great ideas and outstanding products.
Inspectorio
(IT / Development)
About UsInspectorio is a cloud-based SaaS solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains. Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities.Our products provide digitization, automation, transparency, and traceability, with a strong focus on advanced analytics & Machine Learning. This enables us to leverage customer data for predictive insights and dynamic risk-based interventions.Founded in 2016, Inspectorio set out to revolutionize the supply chain industry. Today, we work with many of the world’s leading brands and retailers, and over thousands of vendor and factory organizations across the globe to bring unparalleled levels of visibility, transparency, and accuracy to their quality, sustainability, and compliance initiatives!Job RoleWe are looking for an experienced technical & strategic leader to join our rapidly growing Customer Success organization. You will be responsible for leading a team of CSMs who are focused on driving adoption of platform, helping customers realize business value, and protecting/expanding recurring revenue.You will be well engaged with our high-profile enterprise customers, drive customer expansion and growth strategy that influence our Net Retention Rate (NRR).ResponsibilitiesSet and execute a compelling vision for our customer success team to create a world-class customer experience that drives customer growth.Create a seamless customer success practice and customer experienceCollaborate closely with the sales leadership team to define account management processes, post-sale customer experience expectation and engagement modelCollaborate with other departments to instill a culture of customer-centric work that improves timeliness and commitment to customer successDrive customer engagement and adoption across key stakeholders and ensure alignment of sponsorship from the customer to continue their success pathUnderstand current technical capabilities of Customer Success team and involve in definition and implementation of potential improvementsSkills and Qualifications:Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams, Experience successfully working with senior (C-level) executivesExperience in managing various stakeholder relationships to get consensus on solutions/projectsProven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with exceptional verbal and written communicationDeep sense of empathy and curiosity when it comes to working with our strategic customersProven ability to develop strategies, translate them into initiatives and track successful deliveryStrategic thinker with the ability to execute and drive for results in ambiguous environmentsProven ability to quickly adapt in rapidly evolving business situationsDemonstrated operational excellence in analytical thinking, process development and improvementPreferred ExperienceTechnical expertise and ability to acquire knowledge of new products and constructively engage with product leadership to help shape the product roadmapBenefitsPERKSCompetitive SalaryAt Inspectorio, we only work with the best of the best. That’s why, if we invite you to join us, it’s because we recognize your amazing skills, value, and potential. It probably wasn’t easy for you to become this awesome, so we make sure to reward you for it.Full Project OwnershipAre you an inventor? Want to start a new internship program? How about a soccer tournament? Or a whole new department within the company? Whatever it is that you want to do, we’re here to listen, and if your idea is good, we’ll give you all the resources you need to make it happen. When any Inspectorian wins, we all win.Personal and Professional GrowthInspectorians are our most valuable resource, so we make sure to invest heavily in them. All Inspectorians are eligible for funding to attend conferences, take courses, present their research, and more. This on top of the continuous mentoring and guidance you’ll receive guarantees you’ll grow as a professional and as a human while at Inspectorio.Fun, Fun, FunWe put our money where your smiles are. Company-sponsored trips, weekly parties, sporting events, and more. We make sure that Inspectorians enjoy coming to work by promoting as much fun as we can.International Work ExperienceWe are going to take over the world.... Perhaps not quite, but we are a global company that thrives from the interactions between our different offices. Join us to work alongside Belarusians in Vietnam, Mexicans in Minsk, Filipinos in China and more.Our ValuesEXCELLENCEWe pursue mastery and craftmanship. “Good enough” is our enemy.We have a thirst and desire for knowledge and continuous improvement because there’s always an opportunity to be better.We always find time to help and learn from others.AUTONOMYWe act independently when we recognize an opportunity for improvement.We seek guidance, alignment, and clear goals instead of orders or hand-holding.We self-assess the quality and impact of our work, identify opportunities to improve and make changes proactively.COURAGEWe share our opinion and insights, even if it’s uncomfortable.We are candid and direct with everyone we work with.We are willing to experiment and try something new, even if we’re not sure it will succeed.HUMBLENESSWe crave opportunities to learn from the people around us.We focus on listening to other perspectives because we know we don’t have all the answers or best solutions.We recognize that vanity and ego are the enemies of great ideas and outstanding products.
remote
remote
Senior/Executive, Customer Service - Contact Center (Remote working)
Doctor Anywhere IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About Doctor AnywhereDoctor Anywhere is a regional tech-enabled, omni-channel healthcare company, on a mission is to make healthcare simple, accessible, and efficient for everyone. Doctor Anywhere’s digital platform bridges gaps in the healthcare ecosystem through technology and innovation, enabling users to manage their health easily and effectively through the DA mobile app. Headquartered in Singapore with presence in 5 countries in Southeast Asia, Doctor Anywhere now serves more than one million (and growing) users in the region.If you thrive in an environment that values disruptive thinking and innovative problem-solving, and would love to do purposeful work that can impact the community, join us in our mission to build great products to help everyone lead happier and healthier lives!The role we are hiring forWe are seeking a Senior Executive/ Executive in our Contact Centre Customer Service team, who will provide accurate Health insurance policies and products related information and ensure high quality customer service experience.This role is in a contact centre environment, but the candidate will be given the option of working from home as the default option.The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.This role reports directly to the Senior Manager, Contact Centre.A summary of the key responsibilities and requirements are as follows:ResponsibilitiesAct as the primary contact for customers related to Health insurance policies and products while maintaining highly professional and courteous communications at all times.Handle enquiries received via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience.Maintain excellent interpersonal relationships with insurance policyholders.Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.Well verse with pre-authorization and issuance of Letter of guarantee processRequirementsDiploma/Degree with 3-5 years of Customer Service delivery/ Insurance/ Medical Assistance/ TPA experience.A demonstrated track record of providing excellent service to people at all levels in a multicultural, collaborative and team-oriented environment.Willing to thoroughly learn and understand the Health Insurance policies offered by our Clients.Excellent communication and coordination skills.Ability to assess Health insurance coverage, ascertain medical necessity, cost estimates and issue Letter of Guarantee for urgent/elective admissions.Ability to proactively seek solutions while maintaining a calm disposition.Unquestioned integrity and high standards in the work you do.Comfortable with ambiguity - we are a fast-growing business and there's always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.Able to work shift hours including nights, weekends and during Singapore public holidays.
Doctor Anywhere
(IT / Development)
About Doctor AnywhereDoctor Anywhere is a regional tech-enabled, omni-channel healthcare company, on a mission is to make healthcare simple, accessible, and efficient for everyone. Doctor Anywhere’s digital platform bridges gaps in the healthcare ecosystem through technology and innovation, enabling users to manage their health easily and effectively through the DA mobile app. Headquartered in Singapore with presence in 5 countries in Southeast Asia, Doctor Anywhere now serves more than one million (and growing) users in the region.If you thrive in an environment that values disruptive thinking and innovative problem-solving, and would love to do purposeful work that can impact the community, join us in our mission to build great products to help everyone lead happier and healthier lives!The role we are hiring forWe are seeking a Senior Executive/ Executive in our Contact Centre Customer Service team, who will provide accurate Health insurance policies and products related information and ensure high quality customer service experience.This role is in a contact centre environment, but the candidate will be given the option of working from home as the default option.The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.This role reports directly to the Senior Manager, Contact Centre.A summary of the key responsibilities and requirements are as follows:ResponsibilitiesAct as the primary contact for customers related to Health insurance policies and products while maintaining highly professional and courteous communications at all times.Handle enquiries received via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience.Maintain excellent interpersonal relationships with insurance policyholders.Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.Well verse with pre-authorization and issuance of Letter of guarantee processRequirementsDiploma/Degree with 3-5 years of Customer Service delivery/ Insurance/ Medical Assistance/ TPA experience.A demonstrated track record of providing excellent service to people at all levels in a multicultural, collaborative and team-oriented environment.Willing to thoroughly learn and understand the Health Insurance policies offered by our Clients.Excellent communication and coordination skills.Ability to assess Health insurance coverage, ascertain medical necessity, cost estimates and issue Letter of Guarantee for urgent/elective admissions.Ability to proactively seek solutions while maintaining a calm disposition.Unquestioned integrity and high standards in the work you do.Comfortable with ambiguity - we are a fast-growing business and there's always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.Able to work shift hours including nights, weekends and during Singapore public holidays.
remote
remote
Customer Service Representative (PART TIME)
U-Haul International, Inc (Retail)
Remote (Asia Time Zone Permitted) Negotiable
Location:1500 N Broad St, Globe, Arizona 85501 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys.U-Haul Offers Customer Service RepresentativesFlexible schedulingCareer stabilityOpportunities for advancementValuable on-the-job trainingLife insuranceMetLaw Legal programMetLife auto and home insuranceDiscounts on Apple products, Dell computers, cell phone plans, hotels, and more401k and Employee Stock Ownership Program24-hour physician available for kidsCommunity volunteer opportunitiesCustomer Service Representative ResponsibilitiesAssist customers inside and outside U-Haul Center with U-Haul products & servicesUse smartphone-based U-Scan technology to manage rentals and inventoryMove and hook up U-Haul trucks and trailersClean and inspect equipment on the lot including checking fluid levelsAnswer questions and educate customers regarding products and servicesPrepare rental invoices and accept equipment returned from rentalCustomer Service Representative Minimum QualificationsValid driver’s license and ability to maintain a good driving recordHigh School Diploma or equivalentWork EnvironmentThe work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. PHYSICAL DEMANDS : This work requires some physical exertion such as hooking up trailers to customer vehicles, lifting/carrying propane tanks and moving supplies, climbing into and reaching into U-Haul trucks, and long periods of standing and walking while helping customers at the counter and in the showroom.AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
U-Haul International, Inc
(Retail)
Location:1500 N Broad St, Globe, Arizona 85501 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys.U-Haul Offers Customer Service RepresentativesFlexible schedulingCareer stabilityOpportunities for advancementValuable on-the-job trainingLife insuranceMetLaw Legal programMetLife auto and home insuranceDiscounts on Apple products, Dell computers, cell phone plans, hotels, and more401k and Employee Stock Ownership Program24-hour physician available for kidsCommunity volunteer opportunitiesCustomer Service Representative ResponsibilitiesAssist customers inside and outside U-Haul Center with U-Haul products & servicesUse smartphone-based U-Scan technology to manage rentals and inventoryMove and hook up U-Haul trucks and trailersClean and inspect equipment on the lot including checking fluid levelsAnswer questions and educate customers regarding products and servicesPrepare rental invoices and accept equipment returned from rentalCustomer Service Representative Minimum QualificationsValid driver’s license and ability to maintain a good driving recordHigh School Diploma or equivalentWork EnvironmentThe work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. PHYSICAL DEMANDS : This work requires some physical exertion such as hooking up trailers to customer vehicles, lifting/carrying propane tanks and moving supplies, climbing into and reaching into U-Haul trucks, and long periods of standing and walking while helping customers at the counter and in the showroom.AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
remote
remote
Customer Service Agents ( Up to $3200, Work from home)
Adecco IT / Development
Remote (Asia Time Zone Permitted) Negotiable
4 days workWorking hours: 6am - 6pm / 6pm - 6 am(shift)Atrractive allowanceOur client is one of the largest fashion e- commerce company. Today the company is expanding and we are looking for a Customer Service Agent.Enquiries on product on the sizes, shipment, exchange and returns and defacts.Communicate with customers via SMS / WhatsApp / Live Chat, email. Next StepPrepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to [email protected]/ [email protected] here and contact us to follow-upChua Wei LingDirect Line: 8126 9981EA License No: 91C2918Personnel Registration Number: R2197152
Adecco
(IT / Development)
4 days workWorking hours: 6am - 6pm / 6pm - 6 am(shift)Atrractive allowanceOur client is one of the largest fashion e- commerce company. Today the company is expanding and we are looking for a Customer Service Agent.Enquiries on product on the sizes, shipment, exchange and returns and defacts.Communicate with customers via SMS / WhatsApp / Live Chat, email. Next StepPrepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to [email protected]/ [email protected] here and contact us to follow-upChua Wei LingDirect Line: 8126 9981EA License No: 91C2918Personnel Registration Number: R2197152
remote
remote
Head Of Customer Support
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. Please note, this role is a remote role, based in the Philippines, and working US (Pacific) hours. Responsibilities Build and implement the vision for a world class customer support experience across Tier 1, Tier 2 and other teams, as we continue to experience explosive growthImplement effective deflection via chatbots and phone systems, ensuring stable or improved customer experience and satisfactionAbility to coordinate, collaborate and project manage large scale projects and changes cross-functionallyBuild and deliver on the proper level of service/SLA and CSAT required across our growing customer base by segment Implement the necessary specialty roles and org structure based on best practices, skill sets needed and staffing ratiosHandle customer escalations directly and internally, while driving the team and company towards speedy resolutionKeep a close pulse on all KPIs and regularly draw insights from the dataPartner closely with Product and clearly explain Support’s needs with dataHire strong talent, including sourcing and screeningBe the strongest advocate for our customers and the Support teamQualifications4+ years leading a Support organization or in a senior leadership role within Support, with a track record of building high performing and healthy teams at scaleExperience leading a 50+ person team, including building specialized teams/rolesStrong analytical skills with experience using data to drive decision making around audience strategies and programsHumble, hungry and creative leader with the ability to work collaboratively and instill Workstream’s values in the teamExperience navigating and driving collaboration across multiple teamsStrong presentation skills; experience communicating strategies and results to all levels, including executivesSelf-starter, results oriented, and track record of success in a fast-paced work environmentExperience working in Salesforce Service Cloud a plusA passion to treat customers and employees rightHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running. You will succeed if you have a startup mentality of “G.S.D.”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
Workstream
(IT / Development)
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. Please note, this role is a remote role, based in the Philippines, and working US (Pacific) hours. Responsibilities Build and implement the vision for a world class customer support experience across Tier 1, Tier 2 and other teams, as we continue to experience explosive growthImplement effective deflection via chatbots and phone systems, ensuring stable or improved customer experience and satisfactionAbility to coordinate, collaborate and project manage large scale projects and changes cross-functionallyBuild and deliver on the proper level of service/SLA and CSAT required across our growing customer base by segment Implement the necessary specialty roles and org structure based on best practices, skill sets needed and staffing ratiosHandle customer escalations directly and internally, while driving the team and company towards speedy resolutionKeep a close pulse on all KPIs and regularly draw insights from the dataPartner closely with Product and clearly explain Support’s needs with dataHire strong talent, including sourcing and screeningBe the strongest advocate for our customers and the Support teamQualifications4+ years leading a Support organization or in a senior leadership role within Support, with a track record of building high performing and healthy teams at scaleExperience leading a 50+ person team, including building specialized teams/rolesStrong analytical skills with experience using data to drive decision making around audience strategies and programsHumble, hungry and creative leader with the ability to work collaboratively and instill Workstream’s values in the teamExperience navigating and driving collaboration across multiple teamsStrong presentation skills; experience communicating strategies and results to all levels, including executivesSelf-starter, results oriented, and track record of success in a fast-paced work environmentExperience working in Salesforce Service Cloud a plusA passion to treat customers and employees rightHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running. You will succeed if you have a startup mentality of “G.S.D.”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
remote
remote
Customer Support Representative
Workstream IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. About the Role:Workstream is an early, seed stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~30 full timers + a few part timers with strong passion to make hiring easier and faster. We hope to find a teammate with the same energy.We are looking for a passionate and dedicated individual to join our growing team. This person will be a core member of our customer support team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work US Pacific time zone hours (9am - 6pm PST).Responsibilities:Identify customer needs and help customers use specific featuresRespond to customer queries in a timely and accurate way, via phone, email or chatAnalyze and report product malfunctionsMaintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.Ensure customer satisfaction and provide professional customer support.Assist in training junior Customer Support RepresentativesCustomer Support (90%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails and Intercom.Promptly respond to client questions -- median first response time ~ 1-2 minutes.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request. Proactively check-in with clients until the issue is resolved.Customer Success (10%)As a Support team, you will help the Success team as much as possible with tasks to get clients set up and make any modifications that clients request. The Success team is at its best when they are constantly talking to clients, communicating, building relationships, and answering questions/helping during calls, so as part of the Support team, you will help with the more specific tasks .During downtime, you will help out with improving our help center by writing articles and recording video tutorials.What we are looking for:Have a long-term vision of working and growing with a Silicon Valley based technology startup and stay with the team for at least 2 to 4 yearsExperience as a Customer Support Specialist or similar CS role of 1 to 3 years.Familiarity with our industry is a plusExcellent communication and problem-solving skillsAbility to prioritize workExperience using help desk software and remote support toolsFluent in English both verbal and written is a must.Phone support experience is a must.Must have a reliable high-speed and stable internet connection.Intercom chat experience is a plus. Training experience is a plusNice-to-have’s:Startup experience of 1 + yearKnowledge in Salesforce, Intercom, and Google WorkplaceBackground in Project coordination or handling multiple accounts at once.Experience in handling voice accountsWe really value people with a good culture fit, and here are some of the values that we have - https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/editHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running.  You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
Workstream
(IT / Development)
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses. We are a team from MIT, Y Combinator, Google, Yelp, Harvard, Stanford, and Cornell among others. We are a Series B company and have raised $60M from Founders Fund, Coatue, Bond Capital, CEO Zoom, Jay Z, Joe Montana, Will Smith, and more.Workstream helps businesses like Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, and Auntie Anne's and more to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. This saves businesses 10s of hours every week, helping them hire the right talent, faster. We do this by engaging hourly candidates with texting, posting to over 100+ job sites like Indeed, Craigslist, ZipRecruiter; scheduling efficiently via mobile workflows, and seamless onboarding via online signing. About the Role:Workstream is an early, seed stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~30 full timers + a few part timers with strong passion to make hiring easier and faster. We hope to find a teammate with the same energy.We are looking for a passionate and dedicated individual to join our growing team. This person will be a core member of our customer support team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!Lastly, Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work US Pacific time zone hours (9am - 6pm PST).Responsibilities:Identify customer needs and help customers use specific featuresRespond to customer queries in a timely and accurate way, via phone, email or chatAnalyze and report product malfunctionsMaintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.Ensure customer satisfaction and provide professional customer support.Assist in training junior Customer Support RepresentativesCustomer Support (90%)You are our first line of response when a customer reaches out with any questions. Clients can reach out via emails and Intercom.Promptly respond to client questions -- median first response time ~ 1-2 minutes.Escalate issues to teammates and engineering team as needed. Have judgment on what is user error, poor training, bugs in product, and feature request. Proactively check-in with clients until the issue is resolved.Customer Success (10%)As a Support team, you will help the Success team as much as possible with tasks to get clients set up and make any modifications that clients request. The Success team is at its best when they are constantly talking to clients, communicating, building relationships, and answering questions/helping during calls, so as part of the Support team, you will help with the more specific tasks .During downtime, you will help out with improving our help center by writing articles and recording video tutorials.What we are looking for:Have a long-term vision of working and growing with a Silicon Valley based technology startup and stay with the team for at least 2 to 4 yearsExperience as a Customer Support Specialist or similar CS role of 1 to 3 years.Familiarity with our industry is a plusExcellent communication and problem-solving skillsAbility to prioritize workExperience using help desk software and remote support toolsFluent in English both verbal and written is a must.Phone support experience is a must.Must have a reliable high-speed and stable internet connection.Intercom chat experience is a plus. Training experience is a plusNice-to-have’s:Startup experience of 1 + yearKnowledge in Salesforce, Intercom, and Google WorkplaceBackground in Project coordination or handling multiple accounts at once.Experience in handling voice accountsWe really value people with a good culture fit, and here are some of the values that we have - https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/editHow to be successful in this roleWe are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running.  You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.What we offerAn opportunity to be an early employee at a high-growth SaaS company and work directly with the founding teamFull-time employees are offered comprehensive medical and dental benefitsA globally-distributed team who deeply cares about each other and shares ideasA belief that productivity is measured by output Flexible schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fitHere's more information on Workstreamhttps://www.workstream.us/blog/funding-series-bhttps://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/https://techbuzz.news/buzzworthy-august-27-2021/Additional Information Worksteam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
remote
remote
Customer Success Manager
BSO (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
YOUR ROLE As part of our growth we are looking for a Customer Success Manager in charge of IT Projects Management.Your main tasks will be to:Coordinate & Provide technical support for deploymentsEnsure resource alignment between customer and internal engineering teamBridge linguistic Gaps in documentationYOUR SKILLS & QUALITIES5 years’ experience in a similar field is required.A core-network experience in a carrier company is a must haveYou are fluent in Mandarin or Cantonese (written & spoken) and you’re fluent in English (written & spoken).You are familiar withData center environmentUnicast Routing: OSPF, BGPMulticast Routing and services : IGMP, PIM, MVPNMPLS and servicesMPLS-TE, MPLS-TP, L3VPN, L2VPNYou have the ability to work within a global team (US, CA, UK, FR, PH) is required with off hour interventionYou are curious, autonomous, and self-motivated. Finally, you don’t crack under pressure, you have energy and enthusiasm, you are able to multitask and adjust to changing priorities.JOIN USIf you want to meet this challenge, in a human-sized company, join us!Contract : permanent positionSalary : to be discussedStart Date : ASAPLocation : Singapore / Kong Kong / Davao
BSO
(Information technology and services)
YOUR ROLE As part of our growth we are looking for a Customer Success Manager in charge of IT Projects Management.Your main tasks will be to:Coordinate & Provide technical support for deploymentsEnsure resource alignment between customer and internal engineering teamBridge linguistic Gaps in documentationYOUR SKILLS & QUALITIES5 years’ experience in a similar field is required.A core-network experience in a carrier company is a must haveYou are fluent in Mandarin or Cantonese (written & spoken) and you’re fluent in English (written & spoken).You are familiar withData center environmentUnicast Routing: OSPF, BGPMulticast Routing and services : IGMP, PIM, MVPNMPLS and servicesMPLS-TE, MPLS-TP, L3VPN, L2VPNYou have the ability to work within a global team (US, CA, UK, FR, PH) is required with off hour interventionYou are curious, autonomous, and self-motivated. Finally, you don’t crack under pressure, you have energy and enthusiasm, you are able to multitask and adjust to changing priorities.JOIN USIf you want to meet this challenge, in a human-sized company, join us!Contract : permanent positionSalary : to be discussedStart Date : ASAPLocation : Singapore / Kong Kong / Davao
remote
remote
Customer Success Specialist
HokuApps (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Responsibilities: Have a good understanding of the company's main line of business and placing an emphasis on the upsells that we are offeringCollaborating closely with the Sales and other cross-functional teams located locally and globally.Increasing the value proposition of the client’s existing mobile/web applicationsBuilding a good relationship with existing and new clients and communicating with them on a regular basisIdentify avenues to upsell additional services and ensure HokuApps is extended to more teams, offices and markets within the customer organization.Being able to pitch upsells to existing and new B2B clients of HokuAppsKey Success Metrics: Retention of corporate customersApp engagement/usage on corporate customer accountsAccount Expansion: Upsell of additional services and bringing HokuApps to more teams, offices and markets within the customer organizationQualifications:Fresh graduates with Bachelor's degree in any relevant field are welcome to applyExcellent written and spoken communication skillsExcellent problems solving skills, ability to coordinate with both local and global teamsAbility to self-start and work in a fast-paced team environment and the ability to work independentlyCurious, self-motivated and always-learningStrong consultative abilitiesSocial skills, ability to interact with a wide variety of people at different levels of seniority and a laser focus on the customer experienceStrong commercial acumen with the ability to identify opportunities for upsellingCandidates must be located in Singapore
HokuApps
(Computer software)
Responsibilities: Have a good understanding of the company's main line of business and placing an emphasis on the upsells that we are offeringCollaborating closely with the Sales and other cross-functional teams located locally and globally.Increasing the value proposition of the client’s existing mobile/web applicationsBuilding a good relationship with existing and new clients and communicating with them on a regular basisIdentify avenues to upsell additional services and ensure HokuApps is extended to more teams, offices and markets within the customer organization.Being able to pitch upsells to existing and new B2B clients of HokuAppsKey Success Metrics: Retention of corporate customersApp engagement/usage on corporate customer accountsAccount Expansion: Upsell of additional services and bringing HokuApps to more teams, offices and markets within the customer organizationQualifications:Fresh graduates with Bachelor's degree in any relevant field are welcome to applyExcellent written and spoken communication skillsExcellent problems solving skills, ability to coordinate with both local and global teamsAbility to self-start and work in a fast-paced team environment and the ability to work independentlyCurious, self-motivated and always-learningStrong consultative abilitiesSocial skills, ability to interact with a wide variety of people at different levels of seniority and a laser focus on the customer experienceStrong commercial acumen with the ability to identify opportunities for upsellingCandidates must be located in Singapore
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