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remote
remote
Senior Solutions Engineer
Fintexer (Internet) English (Fluent)  B2B Sales  Analytical skills  Chinese (Mandarin)  troubleshooting 
Remote (Asia Time Zone Permitted) Negotiable
About the roleAs a Senior Solutions Engineer, you help break down technical barriers to enable our sales and partners team to show high growth, high volume, and complex merchants how they can accelerate the growth of their business with Shopify.While we would prefer a candidate to be based in Singapore, this is a remote position available within APAC (AU,NZ,JP,SG) and will support merchants and our business growth in China. You will have the opportunity to engage directly with our merchants, their technical teams and our established partners in China to have high level ‘solutions-focused’ discussions around the Shopify platform. More specifically, you will be applying your native Chinese language and background skills to consult with merchants in China as they come onto the platform.This position will report into the APAC Solutions Engineering Lead.QualificationsRequirements for the role:At least 5 years of experience in B2B pre-sales solutions engineeringAn expert on Shopify and regional specific commerce applications, ecosystems, and integrationsGreat troubleshooting and analytical skills combined with the desire to tackle challenges head-onA desire to learn, master and teach our growing enterprise customers, partner agencies, and internal teamsFamiliarity with version control systemsFamiliarity with web APIs, middleware development, and front end developmentNative or fluent in Mandarin & EnglishYour responsibilities will include:Providing support to our sales and partner teams through various channelsWorking to help advise merchants (including their development partners) on technical solutions for the best business success on the platform. Creating customized product demos and proof of concepts for use live or recorded virtual client demonstrationsExploring creative ways to develop on the platform and answering inquiries about our APIsMentor and coach the sales team on technical aspects of ShopifyBe an advocate/trusted advisor for the merchant always by bringing your insights and knowledge to our product teamsAt Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.How we hireAt Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you
Fintexer
(Internet) English (Fluent)  B2B Sales  Analytical skills  Chinese (Mandarin)  troubleshooting 
About the roleAs a Senior Solutions Engineer, you help break down technical barriers to enable our sales and partners team to show high growth, high volume, and complex merchants how they can accelerate the growth of their business with Shopify.While we would prefer a candidate to be based in Singapore, this is a remote position available within APAC (AU,NZ,JP,SG) and will support merchants and our business growth in China. You will have the opportunity to engage directly with our merchants, their technical teams and our established partners in China to have high level ‘solutions-focused’ discussions around the Shopify platform. More specifically, you will be applying your native Chinese language and background skills to consult with merchants in China as they come onto the platform.This position will report into the APAC Solutions Engineering Lead.QualificationsRequirements for the role:At least 5 years of experience in B2B pre-sales solutions engineeringAn expert on Shopify and regional specific commerce applications, ecosystems, and integrationsGreat troubleshooting and analytical skills combined with the desire to tackle challenges head-onA desire to learn, master and teach our growing enterprise customers, partner agencies, and internal teamsFamiliarity with version control systemsFamiliarity with web APIs, middleware development, and front end developmentNative or fluent in Mandarin & EnglishYour responsibilities will include:Providing support to our sales and partner teams through various channelsWorking to help advise merchants (including their development partners) on technical solutions for the best business success on the platform. Creating customized product demos and proof of concepts for use live or recorded virtual client demonstrationsExploring creative ways to develop on the platform and answering inquiries about our APIsMentor and coach the sales team on technical aspects of ShopifyBe an advocate/trusted advisor for the merchant always by bringing your insights and knowledge to our product teamsAt Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.How we hireAt Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you
Hot Job
remote
remote
Technical Support Representative (Remote)
Fireflies.ai (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Fireflies.ai is building an AI Voice Assistant for the workplace. The platform automatically captures, transcribes, and generates meeting notes. The company is focused on building a searchable knowledge base that unlocks key insights buried inside voice conversations. In just the past year, Fireflies has taken notes for over 2 million people and is used by folks across 30,000+ companies. Fireflies was rated by Gartner as one of the top 25 startups to watch for in 2020. The company has raised $19 million from top-tier investors, including Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce. We have a global team across 7 countries.We want someone who has excelled in a customer support role previously and is a self-starter. You will be directly responsible for thousands of customers and how you interact with them is very critical to our overall business.ResponsibilitiesAnswer incoming chats and emails in an efficient and timely mannerIdentify customer questions, issues, and overall needsProvide accurate answers and solutions to customer queriesAddress customer complaints in a positive, constructive and patient mannerRedirect customers to appropriate teams as neededHelp generate leads, identify potential leads and forward to the appropriate team.Develop professional relationships with ongoing customers through excellent customer serviceFollow-up with users on complaint and/or question resolution statusCollaborate with other teams to ensure overall customer and product satisfactionMeet or exceed OKR's and KPI's, both as an individual and as a team unitFollow company communication procedures, policies, and guidelines at all timesPerform each duty above with our customers’ satisfaction as the number one priorityRequirements And Qualifications5+ years of customer support preferably with 2+ years experience in SaaSHas an analytical mindset with an ability to quickly recognize patternsAble to master new software and systems effortlessly and quicklySuperb writing and communication skills: accurate, focused, and detailedHas excellent time management skills, organised and highly productiveStrong interpersonal skills.Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)Motivated, energetic, driven work ethicPreferredHas experience using tools like Zendesk, Zendesk Guide, Hubspot, Notion, SlackKnows how to analyse and read data using Heaps Analytics and Google SpreadsheetWhat makes us a great company to work for?Work in a modern Saas, Product-led company that is at the forefront of innovationRemote, work-from-home role, saving you commuting time and promotes work-life balanceExposure to working with stakeholdersChallenging tech environment that provides opportunities for professional and personal growthFantastic organizational culture that places learning at the centre of what we doOpportunity to socialize with colleagues at our annual company retreats - typically held at an international location (will resume once Covid-19 is under control)Competitive salaryWorking in a multicultural environmentBenefitsThis is a work-from-home position. We provide paid sick days, PTO, and when it is safe to schedule, you will have the opportunity to attend our company retreat.If you want to join our growing team please apply here: https://t7lgfyeq.paperform.co/
Fireflies.ai
(Computer software)
Fireflies.ai is building an AI Voice Assistant for the workplace. The platform automatically captures, transcribes, and generates meeting notes. The company is focused on building a searchable knowledge base that unlocks key insights buried inside voice conversations. In just the past year, Fireflies has taken notes for over 2 million people and is used by folks across 30,000+ companies. Fireflies was rated by Gartner as one of the top 25 startups to watch for in 2020. The company has raised $19 million from top-tier investors, including Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce. We have a global team across 7 countries.We want someone who has excelled in a customer support role previously and is a self-starter. You will be directly responsible for thousands of customers and how you interact with them is very critical to our overall business.ResponsibilitiesAnswer incoming chats and emails in an efficient and timely mannerIdentify customer questions, issues, and overall needsProvide accurate answers and solutions to customer queriesAddress customer complaints in a positive, constructive and patient mannerRedirect customers to appropriate teams as neededHelp generate leads, identify potential leads and forward to the appropriate team.Develop professional relationships with ongoing customers through excellent customer serviceFollow-up with users on complaint and/or question resolution statusCollaborate with other teams to ensure overall customer and product satisfactionMeet or exceed OKR's and KPI's, both as an individual and as a team unitFollow company communication procedures, policies, and guidelines at all timesPerform each duty above with our customers’ satisfaction as the number one priorityRequirements And Qualifications5+ years of customer support preferably with 2+ years experience in SaaSHas an analytical mindset with an ability to quickly recognize patternsAble to master new software and systems effortlessly and quicklySuperb writing and communication skills: accurate, focused, and detailedHas excellent time management skills, organised and highly productiveStrong interpersonal skills.Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)Motivated, energetic, driven work ethicPreferredHas experience using tools like Zendesk, Zendesk Guide, Hubspot, Notion, SlackKnows how to analyse and read data using Heaps Analytics and Google SpreadsheetWhat makes us a great company to work for?Work in a modern Saas, Product-led company that is at the forefront of innovationRemote, work-from-home role, saving you commuting time and promotes work-life balanceExposure to working with stakeholdersChallenging tech environment that provides opportunities for professional and personal growthFantastic organizational culture that places learning at the centre of what we doOpportunity to socialize with colleagues at our annual company retreats - typically held at an international location (will resume once Covid-19 is under control)Competitive salaryWorking in a multicultural environmentBenefitsThis is a work-from-home position. We provide paid sick days, PTO, and when it is safe to schedule, you will have the opportunity to attend our company retreat.If you want to join our growing team please apply here: https://t7lgfyeq.paperform.co/
remote
remote
Technical Product Manager
The KPI Institute IT / Development
Remote (Asia Time Zone Permitted) Negotiable
The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.The RoleSkills Mandate is a web start-up company activating in the field of skills development. Its goal is to provide online access to a database of training courses dedicated to both personal and professional development of individuals and companies at international level. Its goal is to become a worldwide courses aggregator, where clients can easily find the relevant educational resources in order to up skill their current levels of competencies. The software solution behind the web page will search in the database the adequate training courses for the particular areas of competencies that an individual / the organization wants to advance at.Your Main Responsibilities IncludeDefining the VisionsDefine goals and create product vision, road-map for development projectsWork together in scrum teams as the Product OwnerProviding vision and direction to and responsible for communicating with stakeholders across the board, including clients, business managers, and the development team to make sure the goals are clear and the vision is aligned with business objectivesTake accountability for software development of the services for clients, and be engaged in a whole process of development project (requirements analysis, design, implementation, testing/verification, deployment, operation/maintenance, troubleshooting)Managing the product backlogCreate the list of backlog items and prioritize them based on the overall strategy and business objectivesPlan and prioritize product feature backlog and development for the productMap out project dependencies to inform the necessary sequence of development and make the list accessible and available to all stakeholders (particularly developers) to ensure optimized performance and project outcomesPrioritizing needsJuggle the triangle of scope, budget, and time, weighing priorities according to the needs and objectives of stakeholders.Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategyEnsure that the team always has an adequate amount of prior prepared tasks to work onOverseeing development stages and anticipating client needsOverseeing the actual development of the product, including planning, refinement, review, and sprint.Works with stakeholders to identify and organize the steps required for the next iteration. They will then meet with their team to refine the process, identify areas for improvement, and support the sprintUnderstanding and anticipating the client’s needs to more effectively manage the development processActing as primary liaisonExpert communicators, making sure there’s buy-in from stakeholders on all major decisions and strategy and clear instructions and deliverables for the developers.Collaborate with cross-functional, cross-organizational and cross-border teams to integrate the service and system you're responsible for with internal and external systems, platforms, and servicesEvaluating product progress at each iterationAccountable for each stage of the development process and the final product.Inspecting and evaluating product progress through each iteration.Makes the judgment call on the performance, deciding if the team needs to go back to the drawing board or they can move on to the next stepsAlways improve the design quality, code quality, testing quality, operation quality and system quality spontaneouslyIdeal ProfileWe Expect You To HaveDegree in Computer Science, Engineering, or relevant fieldPrevious working experience as a Product Manager/ Product OwnerMinimum 3 years experience in the area of IT Business Analyst or Product OwnerIn-depth knowledge of Agile process and principlesExperience with Waterfall or Scrum methodologiesDetailed knowledge on SDLC and Business Analyst framework.Strong skills to write technical design documentationSharp analytical and problem-solving skillsOutstanding communication, presentation and leadership skillsExcellent organizational and time management skillsAbility to work effectively in a team environment as well as independentlyProactive self-starter with self-motivated mindStrong get-things-done mind with a sense of ownershipEmployment type: External collaboration/ independent contractorDuration: Undetermined period (permanent contract) with 3 months’ probation periodStarting date: To be discussed after an interviewNo. of hours: 40h/weekWorking schedule: During office hours: 08:00 – 17:00 or 09:00 – 18:00 (8 hours a day)Location: 100% Remote from anywhereWhat's on Offer?Work alongside & learn from best in class talentFlexible working optionsGreat work environment
The KPI Institute
(IT / Development)
The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.The RoleSkills Mandate is a web start-up company activating in the field of skills development. Its goal is to provide online access to a database of training courses dedicated to both personal and professional development of individuals and companies at international level. Its goal is to become a worldwide courses aggregator, where clients can easily find the relevant educational resources in order to up skill their current levels of competencies. The software solution behind the web page will search in the database the adequate training courses for the particular areas of competencies that an individual / the organization wants to advance at.Your Main Responsibilities IncludeDefining the VisionsDefine goals and create product vision, road-map for development projectsWork together in scrum teams as the Product OwnerProviding vision and direction to and responsible for communicating with stakeholders across the board, including clients, business managers, and the development team to make sure the goals are clear and the vision is aligned with business objectivesTake accountability for software development of the services for clients, and be engaged in a whole process of development project (requirements analysis, design, implementation, testing/verification, deployment, operation/maintenance, troubleshooting)Managing the product backlogCreate the list of backlog items and prioritize them based on the overall strategy and business objectivesPlan and prioritize product feature backlog and development for the productMap out project dependencies to inform the necessary sequence of development and make the list accessible and available to all stakeholders (particularly developers) to ensure optimized performance and project outcomesPrioritizing needsJuggle the triangle of scope, budget, and time, weighing priorities according to the needs and objectives of stakeholders.Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategyEnsure that the team always has an adequate amount of prior prepared tasks to work onOverseeing development stages and anticipating client needsOverseeing the actual development of the product, including planning, refinement, review, and sprint.Works with stakeholders to identify and organize the steps required for the next iteration. They will then meet with their team to refine the process, identify areas for improvement, and support the sprintUnderstanding and anticipating the client’s needs to more effectively manage the development processActing as primary liaisonExpert communicators, making sure there’s buy-in from stakeholders on all major decisions and strategy and clear instructions and deliverables for the developers.Collaborate with cross-functional, cross-organizational and cross-border teams to integrate the service and system you're responsible for with internal and external systems, platforms, and servicesEvaluating product progress at each iterationAccountable for each stage of the development process and the final product.Inspecting and evaluating product progress through each iteration.Makes the judgment call on the performance, deciding if the team needs to go back to the drawing board or they can move on to the next stepsAlways improve the design quality, code quality, testing quality, operation quality and system quality spontaneouslyIdeal ProfileWe Expect You To HaveDegree in Computer Science, Engineering, or relevant fieldPrevious working experience as a Product Manager/ Product OwnerMinimum 3 years experience in the area of IT Business Analyst or Product OwnerIn-depth knowledge of Agile process and principlesExperience with Waterfall or Scrum methodologiesDetailed knowledge on SDLC and Business Analyst framework.Strong skills to write technical design documentationSharp analytical and problem-solving skillsOutstanding communication, presentation and leadership skillsExcellent organizational and time management skillsAbility to work effectively in a team environment as well as independentlyProactive self-starter with self-motivated mindStrong get-things-done mind with a sense of ownershipEmployment type: External collaboration/ independent contractorDuration: Undetermined period (permanent contract) with 3 months’ probation periodStarting date: To be discussed after an interviewNo. of hours: 40h/weekWorking schedule: During office hours: 08:00 – 17:00 or 09:00 – 18:00 (8 hours a day)Location: 100% Remote from anywhereWhat's on Offer?Work alongside & learn from best in class talentFlexible working optionsGreat work environment
remote
remote
MarTech Specialist (Remote - Any location)
Photologo (Design)
Remote (Asia Time Zone Permitted) Negotiable
We’re looking for a MarTech specialist who can work with us immediately on a daily basis within a part-time capacity (25 hours).About PhotologoPhotologo is a product-first innovative design company. We are highly innovative and we most of the time innovate new products from scratch! We don’t have investors and we’ll never need them, this allows us to always be innovative and completely test our wildest ideas of products from scratch - we like to create ripple effects in industries where solutions are saturated/dated.For the last five years, we’ve been creating unique personalised digital brand assets/tools (logos) for different industries, from professional branding all the way to tools for photographers - we’ve reached hundreds of thousands of customers in 150+ countries. Learn more about us at www.photologo.co and our company echko.co.What you’ll do here:- Manage the technical management of our emails (marketing and transactional) ensuring our email blueprints, dynamic content, our list segmentation, and integrations are performing correctly.- Build better Business Intelligence systems such as DataStudio dashboards and connections plus the implementation of connecting software such as Google Analytics.- Manage the technical requirements of our rapid-testing experimentation within the marketing and product teams, such as ensuring Google Optimise is tracking the right metrics or implementing split-testing.- Review the account structure and connections of our marketing ad platforms to our own back-end systems.- Lead the definition, documentation and deployment of the systems architecture, assessment of systems, and the development of a strategic technology roadmap (for Marketing).- Understand marketing pain points and current marketing/advertising technology stack to define a clear and compelling plan, value proposition, and drive marketing tooling to address them.- Lead marketing technology strategy and approach, ensuring implementation of new technology to meet current and future needs for marketing tech, data integration and campaign optimization.- Managing multiple stakeholders, deadlines, projects, budget requirements to execute the plan.- Work with the engineering team to uncover new technical capabilities and use cases that they enable, define functionality and influence roadmap decisions for the marketing technology stack.We’d love to hear from you if:- You have 3+ years of work experience managing and executing the marketing technology stack, including working with marketing analytics, engineering teams and marketing technology partners.- Experience with BigQuery, SQL, Google Analytics and the Google Marketing Platform including working with paid media data from Campaign Manager.- Familiarity and experience with reviewing, configuring and managing marketing technology applications including Ads Data Hub, Google Tag Manager, Drip, Wordpress, Zapier, Saleor and Braintree.- You are a creative problem solver who listens hard, is highly observant, communicative and can organize people and ideas to get things done.- Experience in partnering with cross-functional teams (marketing, engineering, datascience, design, product management, research, etc).Perks30 days paid time off per year + Company holidays + Your bday!Work from anywhere in the worldJoin a bootstrapped, innovative product-focused, & customer-oriented team
Photologo
(Design)
We’re looking for a MarTech specialist who can work with us immediately on a daily basis within a part-time capacity (25 hours).About PhotologoPhotologo is a product-first innovative design company. We are highly innovative and we most of the time innovate new products from scratch! We don’t have investors and we’ll never need them, this allows us to always be innovative and completely test our wildest ideas of products from scratch - we like to create ripple effects in industries where solutions are saturated/dated.For the last five years, we’ve been creating unique personalised digital brand assets/tools (logos) for different industries, from professional branding all the way to tools for photographers - we’ve reached hundreds of thousands of customers in 150+ countries. Learn more about us at www.photologo.co and our company echko.co.What you’ll do here:- Manage the technical management of our emails (marketing and transactional) ensuring our email blueprints, dynamic content, our list segmentation, and integrations are performing correctly.- Build better Business Intelligence systems such as DataStudio dashboards and connections plus the implementation of connecting software such as Google Analytics.- Manage the technical requirements of our rapid-testing experimentation within the marketing and product teams, such as ensuring Google Optimise is tracking the right metrics or implementing split-testing.- Review the account structure and connections of our marketing ad platforms to our own back-end systems.- Lead the definition, documentation and deployment of the systems architecture, assessment of systems, and the development of a strategic technology roadmap (for Marketing).- Understand marketing pain points and current marketing/advertising technology stack to define a clear and compelling plan, value proposition, and drive marketing tooling to address them.- Lead marketing technology strategy and approach, ensuring implementation of new technology to meet current and future needs for marketing tech, data integration and campaign optimization.- Managing multiple stakeholders, deadlines, projects, budget requirements to execute the plan.- Work with the engineering team to uncover new technical capabilities and use cases that they enable, define functionality and influence roadmap decisions for the marketing technology stack.We’d love to hear from you if:- You have 3+ years of work experience managing and executing the marketing technology stack, including working with marketing analytics, engineering teams and marketing technology partners.- Experience with BigQuery, SQL, Google Analytics and the Google Marketing Platform including working with paid media data from Campaign Manager.- Familiarity and experience with reviewing, configuring and managing marketing technology applications including Ads Data Hub, Google Tag Manager, Drip, Wordpress, Zapier, Saleor and Braintree.- You are a creative problem solver who listens hard, is highly observant, communicative and can organize people and ideas to get things done.- Experience in partnering with cross-functional teams (marketing, engineering, datascience, design, product management, research, etc).Perks30 days paid time off per year + Company holidays + Your bday!Work from anywhere in the worldJoin a bootstrapped, innovative product-focused, & customer-oriented team
remote
remote
Manager, Solutions Engineering (Malaysia)
confluent (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.The Manager, Solutions Engineering will be responsible for building and maintaining an effective team of Pre-sales Solutions Engineers dedicated to working hand in hand with Account Executives and Sales Managers to achieve shared revenue goals. An effective SE Manager will build trusted advisor relationships with employees, customers, and partners. The SE Manager will focus on achieving the “technical win” on opportunities by providing accurate and compelling proposed solutions with a clear value proposition and plan of success. SE Manager is expected to coach and mentor the SEs as well as be a strategic partner to the Enterprise Sales Managers.What The Role EntailsAn experienced Pre-Sales Engineering Manager with at least 3 years of experience managing a highly effective team in a high growth phase of the company. SE Managers are expected to be player-coaches.They should have technical and sales skills and be seen as a pre-sales leader by example as much as a manager of people.Lead a team of systems engineers to deliver pre-sales technical support in sales presentations, solution development, and product demonstrations of Event Streaming Platform capabilities.Strategise with Sales Management on how to best support our customers, define sales processes and grow Confluent value.Lead, grow, and mentor your team to develop and maintain the hard skills necessary to deliver proposed solutions and the surrounding ecosystem - Microservices, Linux, Kubernetes, Cloud Deployments, Data Sources and Sinks.Lead, grow, and mentor your team to develop and maintain the soft skills necessary to deliver, generate credibility and work effectively on a sales team - Preparation and documentation, technical discovery, objections handling and champions building.Develop and improve processes and procedures to minimise errors, maximise efficiencies and ensure the team can scale rapidly.Conduct management functions such as interview/hire qualified candidates, conduct performance reviews, and actively participate in employee career planning to help them achieve their long-term goals, reduce churn, increase employee satisfaction, manage underperformance.Work with SalesOps and HR to design and administer compensation plans, administer bonuses, performance reviews, skills development. Handle conflict or other HR issues that might arise within the team or between individuals across the organisation and build on Confluent’s #oneteam company values.Selectively conduct customer presentations on the value proposition and technical solution set for strategic accounts and focus areas throughout the region.Responsible for review and approve Proof of Concept strategy and documentation.Collect, prioritise, and escalate Field Feedback requests to help guide the Confluent roadmap and maximise revenue and customer success.Consistently recognise areas where we can become more proactive and create a differentiated offering or employee experience.Ideally, Your Should PossessFive or more years of experience in a pre-sales engineering environment or similar customer-facing roleExperience with technical sales of distributed systems, middleware, and enterprise infrastructure software like databases, message queues, SaaS, or Big Data productsExceptional presentation and communications capabilities. Confidence presenting to a highly skilled and experienced audience, including enterprise architects and C-level executivesClear, consistent demonstration of self-starter behaviour and a desire to tackle hard problemsBachelor’s level degree in Computer Science or relevant experienceTrack record of success in interviewing, hiring and developing a well performing teamPrevious experience building solutions within the Apache Kafka ecosystemExperience selling an Open Source or Open Core product or serviceExperience selling, building, or operating large-scale distributed systems for enterpriseExperience with Traditional Middleware, Databases, Microservice development, and legacy system modernizationExperience selling a Fully Managed SaaS product or transitioning from on-prem software to SaaS modelExperience with technical and commercial aspects of Public and Private CloudsExperience managing highly distributed remote teams#LinkedIn#Presales#TechnicalPresales#Microservice#Kafka#Cloud#SaaSCome As You AreAt Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.Click here to review our California Candidate Privacy Notice , which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
confluent
(Computer software)
Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.The Manager, Solutions Engineering will be responsible for building and maintaining an effective team of Pre-sales Solutions Engineers dedicated to working hand in hand with Account Executives and Sales Managers to achieve shared revenue goals. An effective SE Manager will build trusted advisor relationships with employees, customers, and partners. The SE Manager will focus on achieving the “technical win” on opportunities by providing accurate and compelling proposed solutions with a clear value proposition and plan of success. SE Manager is expected to coach and mentor the SEs as well as be a strategic partner to the Enterprise Sales Managers.What The Role EntailsAn experienced Pre-Sales Engineering Manager with at least 3 years of experience managing a highly effective team in a high growth phase of the company. SE Managers are expected to be player-coaches.They should have technical and sales skills and be seen as a pre-sales leader by example as much as a manager of people.Lead a team of systems engineers to deliver pre-sales technical support in sales presentations, solution development, and product demonstrations of Event Streaming Platform capabilities.Strategise with Sales Management on how to best support our customers, define sales processes and grow Confluent value.Lead, grow, and mentor your team to develop and maintain the hard skills necessary to deliver proposed solutions and the surrounding ecosystem - Microservices, Linux, Kubernetes, Cloud Deployments, Data Sources and Sinks.Lead, grow, and mentor your team to develop and maintain the soft skills necessary to deliver, generate credibility and work effectively on a sales team - Preparation and documentation, technical discovery, objections handling and champions building.Develop and improve processes and procedures to minimise errors, maximise efficiencies and ensure the team can scale rapidly.Conduct management functions such as interview/hire qualified candidates, conduct performance reviews, and actively participate in employee career planning to help them achieve their long-term goals, reduce churn, increase employee satisfaction, manage underperformance.Work with SalesOps and HR to design and administer compensation plans, administer bonuses, performance reviews, skills development. Handle conflict or other HR issues that might arise within the team or between individuals across the organisation and build on Confluent’s #oneteam company values.Selectively conduct customer presentations on the value proposition and technical solution set for strategic accounts and focus areas throughout the region.Responsible for review and approve Proof of Concept strategy and documentation.Collect, prioritise, and escalate Field Feedback requests to help guide the Confluent roadmap and maximise revenue and customer success.Consistently recognise areas where we can become more proactive and create a differentiated offering or employee experience.Ideally, Your Should PossessFive or more years of experience in a pre-sales engineering environment or similar customer-facing roleExperience with technical sales of distributed systems, middleware, and enterprise infrastructure software like databases, message queues, SaaS, or Big Data productsExceptional presentation and communications capabilities. Confidence presenting to a highly skilled and experienced audience, including enterprise architects and C-level executivesClear, consistent demonstration of self-starter behaviour and a desire to tackle hard problemsBachelor’s level degree in Computer Science or relevant experienceTrack record of success in interviewing, hiring and developing a well performing teamPrevious experience building solutions within the Apache Kafka ecosystemExperience selling an Open Source or Open Core product or serviceExperience selling, building, or operating large-scale distributed systems for enterpriseExperience with Traditional Middleware, Databases, Microservice development, and legacy system modernizationExperience selling a Fully Managed SaaS product or transitioning from on-prem software to SaaS modelExperience with technical and commercial aspects of Public and Private CloudsExperience managing highly distributed remote teams#LinkedIn#Presales#TechnicalPresales#Microservice#Kafka#Cloud#SaaSCome As You AreAt Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.Click here to review our California Candidate Privacy Notice , which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
remote
remote
Quality Assurance Automation Engineer – Remote, Full-time
Toptal IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Design your lifestyle as a top freelance QA Automation Engineer, with the freedom to work however, wherever, on your terms.Freelance work is defining the careers of today's engineers in exciting new ways. If you're passionate about working flexibly with leading Fortune 500 brands and innovative Silicon Valley startups, Toptal could be a great fit for your next career shift.Toptal is an elite talent network for the world's top 3% of developers, connecting the best and brightest freelancers with top organizations. Unlike a 9-to-5 job, you'll choose your own schedule and work from anywhere. Jobs come to you, so you won't bid for projects against other developers in a race to the bottom. Plus, Toptal takes care of all the overhead, empowering you to focus on successful engagements while getting paid on time, at the rate you decide, every time.As a freelance developer, you could join an ever-expanding community of experts in over 120 countries, working remotely on the projects that meet your career ambitions.That's why the world's top 3% of developers choose Toptal. Quality Assurance Engineers in our elite network share:At least 3 years of professional experience as a QA engineer in software developmentStrong experience in Mobile or Web UI test automationStrong experience in API test automationExperience in performance testingStrong experience in manual testing, test organization, test execution and reportingUnderstanding of CI/CD processes and toolsQA lead experience is a strong advantageIf you’re interested in pursuing an engaging career working on full-time freelance jobs for exclusive clients, take the next step by clicking apply and filling out the short form to get started.For expert insights on remote work and updates on new job postings, follow us on LinkedIn: https://topt.al/nbcaxqYou can find us on the other social platforms at @Toptal.#RemoteJobsQA
Toptal
(IT / Development)
Design your lifestyle as a top freelance QA Automation Engineer, with the freedom to work however, wherever, on your terms.Freelance work is defining the careers of today's engineers in exciting new ways. If you're passionate about working flexibly with leading Fortune 500 brands and innovative Silicon Valley startups, Toptal could be a great fit for your next career shift.Toptal is an elite talent network for the world's top 3% of developers, connecting the best and brightest freelancers with top organizations. Unlike a 9-to-5 job, you'll choose your own schedule and work from anywhere. Jobs come to you, so you won't bid for projects against other developers in a race to the bottom. Plus, Toptal takes care of all the overhead, empowering you to focus on successful engagements while getting paid on time, at the rate you decide, every time.As a freelance developer, you could join an ever-expanding community of experts in over 120 countries, working remotely on the projects that meet your career ambitions.That's why the world's top 3% of developers choose Toptal. Quality Assurance Engineers in our elite network share:At least 3 years of professional experience as a QA engineer in software developmentStrong experience in Mobile or Web UI test automationStrong experience in API test automationExperience in performance testingStrong experience in manual testing, test organization, test execution and reportingUnderstanding of CI/CD processes and toolsQA lead experience is a strong advantageIf you’re interested in pursuing an engaging career working on full-time freelance jobs for exclusive clients, take the next step by clicking apply and filling out the short form to get started.For expert insights on remote work and updates on new job postings, follow us on LinkedIn: https://topt.al/nbcaxqYou can find us on the other social platforms at @Toptal.#RemoteJobsQA
remote
remote
(Junior) Technology Consultant (F/M/D) SAP Fioneer (Singapore/Remote)
SAP Fioneer (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Do you want to become part of a new, fast-growing organization aimed at conquering the huge software and services market for the financial services industry (FSI)?SAP and the investment company DEDIQ are entering into a Joint Venture and created SAP Fioneer to jointly expand FSI cloud services with a significant investment in new solutions. With solid funding, access to the latest and proven technology, and development expertise, as well as a broad ecosystem of partners, SAP Fioneer promises to rapidly establish itself as a major force in the FSI Solution market.With a strong customer-centric approach, the new company will help customers to meet their needs for speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.With a global network of partners, the operations will focus on more than 10 countries in Europe, North and Latin America, and APAC.Possible working locations for this role are in most SAP Fioneer countries (Germany, Austria, Switzerland, UK, Canada, US, Brazil, Mexico, Japan, Australia, India, Singapore) combined with a willingness to travel.TasksWe are looking for a highly motivated (JUNIOR) TECHNOLOGY CONSULTANT (F/M/D) who supports our customers’ transformation projects, in the Banking (Retail Banking, Commercial Lending, Banking Management) or Insurance (P&C, Life and Insurance Management). You will partner with clients to deliver SAP platform programs and provide support in broader transformation journeys topics like IT-Governance, IT Strategies, IT-Architecture and transformation roadmaps. You will be responsible for the creation of designs, the implementation of IT components and support system design, performance optimization and system operating.SAP Technology implementation consulting (Design, implementation and testing of SAP solutions in agile work environments)Quality assurance and testingSupport end-to-end solution design across all relevant solutions (On-Premise, Cloud and Hybrid), applying state-of-the-art technologiesWork independently within a given area of responsibilityParticipate in transition planning of customer solution landscapesParticipate in feasibility studies/solution reviewsDemonstrate profound knowledge of modeling standards and toolsSupport of pre-sales activitiesRequirementsUniversity degree or equivalent work experience in computer engineeringMin. two years of experience in technology consultingExperience in IT transformation projects in the FSI industry are beneficialBasic technical across SAP and non-SAP technologiesSolution knowledge in SAP banking or insurance software preferredSome hands-on technical skills in any of the following:SAP programming (ABAP or Java)SAP integration technologies like (SAP BTP, SAP RFC, BAPI/BADI, OAuth..)Database technologies (BW, SAP Hana, SQL, Data Schemas)Open Source Development skills (C#, Java, Python…)Cloud Native frameworks (Docker, Kubernetes, Cloud Foundry)First experience in implementation and configurationKnowledgeable in HANACompetence with various tools, procedures, programming languages used to accomplish the jobPositive, customer-focused interpersonal skills and attitudeFluent in EnglishBenefitsThe opportunity to work together with some of the smartest professionals on very ambitious projectsHelp shape the rapidly changing financial services landscape while advancing your careerWe combine a pragmatic, fast-paced start-up culture with years of system delivery expertise, a strong reputation on the market, and a long-established customer portfolioYou will be offered growth opportunities on the basis of merit and individual goals, as well as the space to bring new ideas, drive innovation and challenge the status quoA competitive compensation package
SAP Fioneer
(Computer software)
Do you want to become part of a new, fast-growing organization aimed at conquering the huge software and services market for the financial services industry (FSI)?SAP and the investment company DEDIQ are entering into a Joint Venture and created SAP Fioneer to jointly expand FSI cloud services with a significant investment in new solutions. With solid funding, access to the latest and proven technology, and development expertise, as well as a broad ecosystem of partners, SAP Fioneer promises to rapidly establish itself as a major force in the FSI Solution market.With a strong customer-centric approach, the new company will help customers to meet their needs for speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.With a global network of partners, the operations will focus on more than 10 countries in Europe, North and Latin America, and APAC.Possible working locations for this role are in most SAP Fioneer countries (Germany, Austria, Switzerland, UK, Canada, US, Brazil, Mexico, Japan, Australia, India, Singapore) combined with a willingness to travel.TasksWe are looking for a highly motivated (JUNIOR) TECHNOLOGY CONSULTANT (F/M/D) who supports our customers’ transformation projects, in the Banking (Retail Banking, Commercial Lending, Banking Management) or Insurance (P&C, Life and Insurance Management). You will partner with clients to deliver SAP platform programs and provide support in broader transformation journeys topics like IT-Governance, IT Strategies, IT-Architecture and transformation roadmaps. You will be responsible for the creation of designs, the implementation of IT components and support system design, performance optimization and system operating.SAP Technology implementation consulting (Design, implementation and testing of SAP solutions in agile work environments)Quality assurance and testingSupport end-to-end solution design across all relevant solutions (On-Premise, Cloud and Hybrid), applying state-of-the-art technologiesWork independently within a given area of responsibilityParticipate in transition planning of customer solution landscapesParticipate in feasibility studies/solution reviewsDemonstrate profound knowledge of modeling standards and toolsSupport of pre-sales activitiesRequirementsUniversity degree or equivalent work experience in computer engineeringMin. two years of experience in technology consultingExperience in IT transformation projects in the FSI industry are beneficialBasic technical across SAP and non-SAP technologiesSolution knowledge in SAP banking or insurance software preferredSome hands-on technical skills in any of the following:SAP programming (ABAP or Java)SAP integration technologies like (SAP BTP, SAP RFC, BAPI/BADI, OAuth..)Database technologies (BW, SAP Hana, SQL, Data Schemas)Open Source Development skills (C#, Java, Python…)Cloud Native frameworks (Docker, Kubernetes, Cloud Foundry)First experience in implementation and configurationKnowledgeable in HANACompetence with various tools, procedures, programming languages used to accomplish the jobPositive, customer-focused interpersonal skills and attitudeFluent in EnglishBenefitsThe opportunity to work together with some of the smartest professionals on very ambitious projectsHelp shape the rapidly changing financial services landscape while advancing your careerWe combine a pragmatic, fast-paced start-up culture with years of system delivery expertise, a strong reputation on the market, and a long-established customer portfolioYou will be offered growth opportunities on the basis of merit and individual goals, as well as the space to bring new ideas, drive innovation and challenge the status quoA competitive compensation package
remote
remote
Splunk Architect
RED - The Global SAP Solutions Provider (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Hope you are well & safe in this situation!RED is currently looking Splunk Architect with Remote opportunity in Malaysia.Role Splunk ArchitectContract Duration: 6 Months + ExtensionStart: ASAP100 % RemoteAbout:2 years Splunk experience3 years SIEM experienceExperience in working with security backgroundExperience working in a SOC as admin or architect is plusRegards,           Shrinkhala Shinghai
RED - The Global SAP Solutions Provider
(Information technology and services)
Hope you are well & safe in this situation!RED is currently looking Splunk Architect with Remote opportunity in Malaysia.Role Splunk ArchitectContract Duration: 6 Months + ExtensionStart: ASAP100 % RemoteAbout:2 years Splunk experience3 years SIEM experienceExperience in working with security backgroundExperience working in a SOC as admin or architect is plusRegards,           Shrinkhala Shinghai
remote
remote
Data Analytics Workload Architect
Dell Technologies IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Data Analytics Workload Architect (Systems Engineer)The Dell Data Analytics Workload Architect (DA WA) is a technical resource focused on earning the technical win for Dell EMC. The goal is to maximize revenue & margin of Dell EMC Data Analytics Solutions (e.g. Hadoop, No-SQL, Splunk). In this way, we enable customers achieve their business goals for Digital Transformation. You will be required to understand trade-offs between on-premises and cloud implementations. Likewise your designs must consider deployment and integration routines.You will be expected to keep up to date on the latest technology and how they are implemented. This includes Hadoop ecosystem (including Spark, Flink, Kafka, NiFi), the particular demands around Unstructured Data Analytics (indexing, metadata management, data-tiering), Data Modeling; Data Governance; Splunk core architecture and key No-SQL instances (Couchbase, MongoDB Cassandra). In addition we need expertise with upcoming Machine Learning technology (frameworks like TensorFlow, Caffe, SparkMLlib).Note – you are not expected to know all of these on day one – you may be great at just one of these (Hadoop preferred) – most importantly you must be willing to learn.Likewise you need to be well versed in general infrastructure products: servers; storage; networking; data protection; and systems management. Dell partners with Data Analytic-related companies for software, hardware and integration services. You will be expected to smartly weave these third party capabilities into the proposal.It is the responsibility of the Data Analytics Workload Architect to work closely core account teams, channel partners and our Technical Alliances to drive the business. While a portion of compensation is variable, it is NOT the responsibility of any Workload Architect to drive pipeline activities in the way that most sales-oriented resource are.ResponsibilitiesDiscover customer requirements for tailoring solutions with an understanding of their ability to executeArticulate Dell EMC value proposition and differentiation to persuade customers on both business and technical merit while satisfying their requirementsArchitect / Orchestrate solution proposal in close partnership with all Dell EMC & partner resourcesCultivate relationships at all levels within the customer organization & continuously build social capitalEnable Dell EMC partners: System Integrators, Value-Added Resellers; and Technology PartnersEssential RequirementsFluency in English & Vietnamese – including an excellent command of English to be able to work with customers across the APJ region5+ years’ experience in delivering modern data analytics solutions: Hadoop; No-SQL; Splunk and experience in presales related roles, or working for a systems integratorTechnical knowledge of certified server, storage & networking along with application workload performance characterization and optimization.Superb professional skills: communication from highest level vision to the lowest level; and the ability to program manage a diverse set of resources to deliver a solutionExcellent enterprise selling skills: building relationships; working through objections; tying technology back to business challengesDesired RequirementsComfortable leading cross-functional virtual teamsMust live close to a Major Airport and be willing to travel up to 50%BA/BS or post graduate degree from accredited college or university in a related field of study, or work experience equivalentHere’s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.Job Id: R121986Job Function: Sales Engineering
Dell Technologies
(IT / Development)
Data Analytics Workload Architect (Systems Engineer)The Dell Data Analytics Workload Architect (DA WA) is a technical resource focused on earning the technical win for Dell EMC. The goal is to maximize revenue & margin of Dell EMC Data Analytics Solutions (e.g. Hadoop, No-SQL, Splunk). In this way, we enable customers achieve their business goals for Digital Transformation. You will be required to understand trade-offs between on-premises and cloud implementations. Likewise your designs must consider deployment and integration routines.You will be expected to keep up to date on the latest technology and how they are implemented. This includes Hadoop ecosystem (including Spark, Flink, Kafka, NiFi), the particular demands around Unstructured Data Analytics (indexing, metadata management, data-tiering), Data Modeling; Data Governance; Splunk core architecture and key No-SQL instances (Couchbase, MongoDB Cassandra). In addition we need expertise with upcoming Machine Learning technology (frameworks like TensorFlow, Caffe, SparkMLlib).Note – you are not expected to know all of these on day one – you may be great at just one of these (Hadoop preferred) – most importantly you must be willing to learn.Likewise you need to be well versed in general infrastructure products: servers; storage; networking; data protection; and systems management. Dell partners with Data Analytic-related companies for software, hardware and integration services. You will be expected to smartly weave these third party capabilities into the proposal.It is the responsibility of the Data Analytics Workload Architect to work closely core account teams, channel partners and our Technical Alliances to drive the business. While a portion of compensation is variable, it is NOT the responsibility of any Workload Architect to drive pipeline activities in the way that most sales-oriented resource are.ResponsibilitiesDiscover customer requirements for tailoring solutions with an understanding of their ability to executeArticulate Dell EMC value proposition and differentiation to persuade customers on both business and technical merit while satisfying their requirementsArchitect / Orchestrate solution proposal in close partnership with all Dell EMC & partner resourcesCultivate relationships at all levels within the customer organization & continuously build social capitalEnable Dell EMC partners: System Integrators, Value-Added Resellers; and Technology PartnersEssential RequirementsFluency in English & Vietnamese – including an excellent command of English to be able to work with customers across the APJ region5+ years’ experience in delivering modern data analytics solutions: Hadoop; No-SQL; Splunk and experience in presales related roles, or working for a systems integratorTechnical knowledge of certified server, storage & networking along with application workload performance characterization and optimization.Superb professional skills: communication from highest level vision to the lowest level; and the ability to program manage a diverse set of resources to deliver a solutionExcellent enterprise selling skills: building relationships; working through objections; tying technology back to business challengesDesired RequirementsComfortable leading cross-functional virtual teamsMust live close to a Major Airport and be willing to travel up to 50%BA/BS or post graduate degree from accredited college or university in a related field of study, or work experience equivalentHere’s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.Job Id: R121986Job Function: Sales Engineering
remote
remote
L2 Support Engineer
HCL Software (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
HCL Software is growing in Manila! Apply now and be part of our team!**We offer HMO on Day 1 for Employee and up to 3 free Dependents!Qualifications:Bachelors degree in a technical field such as Computer Science, Computer Engineering or Electrical EngineeringAbility to effectively manage customer communication in a challenging environment under pressureExperience demonstrating strong technical troubleshooting skills on complex problems to support internal or external customersMotivation to continually learn, improve, and share knowledge with othersWorking knowledge of Databases (IBM DB2, Oracle, MS SQL), Application Servers (WebSphere), LDAP (IBM Security Directory Server, Active Directory), Web Servers (IBM HTTP Server), NetworkingProficiency in JavaExperience working on multiple operating systems including Windows and LinuxParticipate as part of an on-call rotation during the weekend to cover any 24x7 activity for critical customer situationsWork Hours: Night Shift (North America timezone)Work location: Estancia Mall, Pasig City (WFH for now due to pandemic)Preferred Skills:Basic knowledge of XML, JSON, and REST APIsBasic knowledge of HTML, CSS, and 1 or more JavaScript frameworksBasic knowledge of scripting languagesExperience working with Docker, Kubernetes, and ElasticSearchResponsibilities:Communicate with customers via a variety of channels including our HCL Software Customer Support portal, telephone, and community forumProvide remote technical support assistance to our customers using problem determination and problem source identification (PD/PSI) skillsEstablish clear problem descriptions and business impact details for customers reporting issues via support casesResearch reported customer problems by reviewing historical case archives, available product documentation, and internal defect or code repositoriesCommunicate with customers via a variety of channels including our HCL Software Customer Support portal, telephone, and community forumProvide remote technical support assistance to our customers using problem determination and problem source identification (PD/PSI) skillsEstablish clear problem descriptions and business impact details for customers reporting issues via support casesResearch reported customer problems by reviewing historical case archives, available product documentation, and internal defect or code repositoriesProvide specific action plans and follow up expectations for customers during the lifetime of a support case while pursuing problem resolutionWork on a worldwide team of engineers to encourage growth in overall technical and customer support skillsCollaborate with other HCL product teams or 3rd party providers to diagnose root cause of problemsTroubleshoot integration issues with HCL Connections and its supported softwareTroubleshoot Component Pack features that rely on technologies including Kubernetes and ElasticsearchAnalyze diagnostic data including both server and client logsRecreate customer-reported problems, investigate workarounds, and test fixes for defects in a lab environment when appropriateServe as the focal for customers who prefer Portuguese or Spanish language interaction during support case communicationsWork with other HCL teams including Development, Technical Advisors, Lab Services, and Account Managers as needed to help our customers achieve their goals with our softwareAuthor, update, review, and publish technical documentation and videos for internal and external consumption to improve overall product documentation and self-help experiencesAchieve support goals for customer satisfaction, NPS, and time to resolutionDrive product improvement based on support case experiences by suggesting serviceability improvements, product test cases, or by helping customer to submit enhancement requestsParticipate in pre-GA activities including product documentation review and test ralliesPursue improvements to Support processes or tooling to achieve better customer and engineer experiencesTraining and/or mentoring other engineers based on subject matter expertise and skill gapsParticipate as part of an on-call rotation during the weekend to cover any 24x7 activity for critical customer situations
HCL Software
(Information technology and services)
HCL Software is growing in Manila! Apply now and be part of our team!**We offer HMO on Day 1 for Employee and up to 3 free Dependents!Qualifications:Bachelors degree in a technical field such as Computer Science, Computer Engineering or Electrical EngineeringAbility to effectively manage customer communication in a challenging environment under pressureExperience demonstrating strong technical troubleshooting skills on complex problems to support internal or external customersMotivation to continually learn, improve, and share knowledge with othersWorking knowledge of Databases (IBM DB2, Oracle, MS SQL), Application Servers (WebSphere), LDAP (IBM Security Directory Server, Active Directory), Web Servers (IBM HTTP Server), NetworkingProficiency in JavaExperience working on multiple operating systems including Windows and LinuxParticipate as part of an on-call rotation during the weekend to cover any 24x7 activity for critical customer situationsWork Hours: Night Shift (North America timezone)Work location: Estancia Mall, Pasig City (WFH for now due to pandemic)Preferred Skills:Basic knowledge of XML, JSON, and REST APIsBasic knowledge of HTML, CSS, and 1 or more JavaScript frameworksBasic knowledge of scripting languagesExperience working with Docker, Kubernetes, and ElasticSearchResponsibilities:Communicate with customers via a variety of channels including our HCL Software Customer Support portal, telephone, and community forumProvide remote technical support assistance to our customers using problem determination and problem source identification (PD/PSI) skillsEstablish clear problem descriptions and business impact details for customers reporting issues via support casesResearch reported customer problems by reviewing historical case archives, available product documentation, and internal defect or code repositoriesCommunicate with customers via a variety of channels including our HCL Software Customer Support portal, telephone, and community forumProvide remote technical support assistance to our customers using problem determination and problem source identification (PD/PSI) skillsEstablish clear problem descriptions and business impact details for customers reporting issues via support casesResearch reported customer problems by reviewing historical case archives, available product documentation, and internal defect or code repositoriesProvide specific action plans and follow up expectations for customers during the lifetime of a support case while pursuing problem resolutionWork on a worldwide team of engineers to encourage growth in overall technical and customer support skillsCollaborate with other HCL product teams or 3rd party providers to diagnose root cause of problemsTroubleshoot integration issues with HCL Connections and its supported softwareTroubleshoot Component Pack features that rely on technologies including Kubernetes and ElasticsearchAnalyze diagnostic data including both server and client logsRecreate customer-reported problems, investigate workarounds, and test fixes for defects in a lab environment when appropriateServe as the focal for customers who prefer Portuguese or Spanish language interaction during support case communicationsWork with other HCL teams including Development, Technical Advisors, Lab Services, and Account Managers as needed to help our customers achieve their goals with our softwareAuthor, update, review, and publish technical documentation and videos for internal and external consumption to improve overall product documentation and self-help experiencesAchieve support goals for customer satisfaction, NPS, and time to resolutionDrive product improvement based on support case experiences by suggesting serviceability improvements, product test cases, or by helping customer to submit enhancement requestsParticipate in pre-GA activities including product documentation review and test ralliesPursue improvements to Support processes or tooling to achieve better customer and engineer experiencesTraining and/or mentoring other engineers based on subject matter expertise and skill gapsParticipate as part of an on-call rotation during the weekend to cover any 24x7 activity for critical customer situations
remote
remote
Network Security Engineer- Remote Access
Hilti Malaysia (Construction)
Remote (Asia Time Zone Permitted) Negotiable
Reference No: WD-0007415What's the role?We are looking for a Network Security Engineer with expertise ideally in Zero Trust Network Access solutions (ZTNA / SDP), Forward Proxies and Client VPN solutions for our Global IT team located in Buchs, Switzerland or Kuala Lumpur, Malaysia. With our “Remote First” workplace strategy we have set ourselves an ambitious target to provide our end users secure remote access to our company resources anywhere and anytime without any compromise in user experience. You will help us to make this vision come true and plan, build, and run the cutting-edge technologies required for this. Together with a team of network engineers, you will shape how people will work at HILTI in the future. As part of truly global and multicultural team you will also collaborate with cross-functional teams of IT infrastructure engineers, product owners, and local IT specialists to provide reliable, cutting-edge and efficient network solutionsWho is Hilti?We provide leading-edge tools, technologies, software and services for the global construction sector. Hilti is a multicultural workplace with 125 different nationalities committed to global teamwork.Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia) and Plano/Tulsa (USA). All locations have highly competent teams who work very closely together. Hilti`s Global IT team is known for their focus on sustainable value creation by translating latest IT innovations into value creating solutions & services.What does the role involve?As a Network Security Engineer Remote Access, you are responsible for planning, building, and running one or more global network services. Your focus will be on the implementation of Zero Trust Network Access Solutions and Forward Proxies in order to support our “Remote First” workplace strategy enabling our employees to work from anywhere at any time without any compromise in user experience. You will help us to secure the access to cloud and on-premise resources by implementing innovative and cutting-edge solutions for a growing remote user base. As a secondary responsibility, you will support the team in the maintenance and enhancement of our current Client VPN solution. Your overall responsibilities include, but are not limited to, roadmap definition, architecture design, implementation and 3rd Level incident/problem management. In close collaboration with other Hilti cross-functional IT teams, vendors and external partners, you will provide innovative and reliable services – enabling our employees to connect to our customers and to offer excellent solutions and services to our customers worldwide.We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team. 93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.What do we offer?Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally, get the best value for each employee and increase the job satisfaction. Additionally, we offer you a wide range of benefits.Why should you apply?Become a valuable member of our highly professional and international team of IT experts and tackle the challenges of a global multinational company using the latest technologies. You will have the freedom to act in the responsible area and will have career prospects in a dynamic environment with excellent opportunities to develop yourself to higher levels and wider range of knowledge. We have a clearly defined career development track for every individual employee and an excellent team who are duly rewarded by performance.What You Need IsBachelor’s Degree in Information Technology, Computer Science, or Engineering. Master or PhD are an advantage.Ideally 3-5 years of experience in designing and managing enterprise-wide, security-focusing access network solutions, with specialities in at least two of the following: Forward Proxy (Zscaler or similar), ZTNA / SDP solutions, Client VPN solutions (Cisco).A strong security mindset and understanding of network security best practices, standards and processes.Strong analytical skills with an affinity for IT technologies including in-depth understanding of standard networking and security protocols.Excitement for new technologies, great learning ability & willingness.Ability to understand business requirements and translate them into reliable and value-creating technical solutions.Excellent interpersonal, organizational, communication, and team skills in an international environment.Fluent in English (verbally and written).Does this sound like you? We look very much forward to your application.“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”James, Customer service representative (sales)
Hilti Malaysia
(Construction)
Reference No: WD-0007415What's the role?We are looking for a Network Security Engineer with expertise ideally in Zero Trust Network Access solutions (ZTNA / SDP), Forward Proxies and Client VPN solutions for our Global IT team located in Buchs, Switzerland or Kuala Lumpur, Malaysia. With our “Remote First” workplace strategy we have set ourselves an ambitious target to provide our end users secure remote access to our company resources anywhere and anytime without any compromise in user experience. You will help us to make this vision come true and plan, build, and run the cutting-edge technologies required for this. Together with a team of network engineers, you will shape how people will work at HILTI in the future. As part of truly global and multicultural team you will also collaborate with cross-functional teams of IT infrastructure engineers, product owners, and local IT specialists to provide reliable, cutting-edge and efficient network solutionsWho is Hilti?We provide leading-edge tools, technologies, software and services for the global construction sector. Hilti is a multicultural workplace with 125 different nationalities committed to global teamwork.Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia) and Plano/Tulsa (USA). All locations have highly competent teams who work very closely together. Hilti`s Global IT team is known for their focus on sustainable value creation by translating latest IT innovations into value creating solutions & services.What does the role involve?As a Network Security Engineer Remote Access, you are responsible for planning, building, and running one or more global network services. Your focus will be on the implementation of Zero Trust Network Access Solutions and Forward Proxies in order to support our “Remote First” workplace strategy enabling our employees to work from anywhere at any time without any compromise in user experience. You will help us to secure the access to cloud and on-premise resources by implementing innovative and cutting-edge solutions for a growing remote user base. As a secondary responsibility, you will support the team in the maintenance and enhancement of our current Client VPN solution. Your overall responsibilities include, but are not limited to, roadmap definition, architecture design, implementation and 3rd Level incident/problem management. In close collaboration with other Hilti cross-functional IT teams, vendors and external partners, you will provide innovative and reliable services – enabling our employees to connect to our customers and to offer excellent solutions and services to our customers worldwide.We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team. 93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.What do we offer?Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally, get the best value for each employee and increase the job satisfaction. Additionally, we offer you a wide range of benefits.Why should you apply?Become a valuable member of our highly professional and international team of IT experts and tackle the challenges of a global multinational company using the latest technologies. You will have the freedom to act in the responsible area and will have career prospects in a dynamic environment with excellent opportunities to develop yourself to higher levels and wider range of knowledge. We have a clearly defined career development track for every individual employee and an excellent team who are duly rewarded by performance.What You Need IsBachelor’s Degree in Information Technology, Computer Science, or Engineering. Master or PhD are an advantage.Ideally 3-5 years of experience in designing and managing enterprise-wide, security-focusing access network solutions, with specialities in at least two of the following: Forward Proxy (Zscaler or similar), ZTNA / SDP solutions, Client VPN solutions (Cisco).A strong security mindset and understanding of network security best practices, standards and processes.Strong analytical skills with an affinity for IT technologies including in-depth understanding of standard networking and security protocols.Excitement for new technologies, great learning ability & willingness.Ability to understand business requirements and translate them into reliable and value-creating technical solutions.Excellent interpersonal, organizational, communication, and team skills in an international environment.Fluent in English (verbally and written).Does this sound like you? We look very much forward to your application.“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”James, Customer service representative (sales)
remote
remote
Customer Technical Support Manager, Trilogy (Remote) - $200,000/year USD
Crossover for Work IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?If you’re a hands-on technical support manager looking to create a bigger impact, then we think it’s about time to get yourself out of the middle management trap. You were a top performer as a support agent and have proven yourself an effective manager. Shouldn’t your organization start listening to your ideas?Unlike most companies, Trilogy depends on highly effective managers like you to drive the changes that lead to better customer outcomes.Trilogy is on the lookout for customer support veterans who can rely on their deep technical experience and leadership skills to move our cutting-edge support organization forward. Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential.Our service is the #1 reason our customers continue to partner with us year after year, and our support leaders are responsible for making that service first-class. If you’re looking to take charge in a high-stakes environment, then we invite you to take the next big step in your career.What You Will Be DoingConducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets).Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings aimed at achieving 100% customer satisfaction.What You Won’t Be DoingSpecializing in specific products. From L1 agents all the way to the top, our organization provides stellar service to every customer on every product.Deferring to gut feeling and managerial instinct. We are a knowledge-driven organization, and our managers make decisions based on hard evidence.Customer Technical Support Manager Key ResponsibilitiesMaking important decisions. Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide. Your job is to make sure the engine runs smoothly.Basic RequirementsAt least 5 years of technical customer support experience. While this is not a customer-facing role, we expect our support leaders to understand what it takes to be a top-performing support professional.Ability to understand code, scripts, and database queries. While you will not be writing code in this role, you will still need to pass a basic coding assessment to get hired.Ability to write clearly and concisely in English.Ability to work 100% remotely from your own home office.About TrilogyHundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!What to expect next:You will receive an email with a link to start your self-paced, online job application.Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.Important! If you do not receive an email from us:First, emails may take up to 15 minutes to send, refresh and check again.Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.Crossover Job Code: LJ-3125-ID-Jakarta-CustomerTechni
Crossover for Work
(IT / Development)
Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?If you’re a hands-on technical support manager looking to create a bigger impact, then we think it’s about time to get yourself out of the middle management trap. You were a top performer as a support agent and have proven yourself an effective manager. Shouldn’t your organization start listening to your ideas?Unlike most companies, Trilogy depends on highly effective managers like you to drive the changes that lead to better customer outcomes.Trilogy is on the lookout for customer support veterans who can rely on their deep technical experience and leadership skills to move our cutting-edge support organization forward. Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential.Our service is the #1 reason our customers continue to partner with us year after year, and our support leaders are responsible for making that service first-class. If you’re looking to take charge in a high-stakes environment, then we invite you to take the next big step in your career.What You Will Be DoingConducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets).Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings aimed at achieving 100% customer satisfaction.What You Won’t Be DoingSpecializing in specific products. From L1 agents all the way to the top, our organization provides stellar service to every customer on every product.Deferring to gut feeling and managerial instinct. We are a knowledge-driven organization, and our managers make decisions based on hard evidence.Customer Technical Support Manager Key ResponsibilitiesMaking important decisions. Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide. Your job is to make sure the engine runs smoothly.Basic RequirementsAt least 5 years of technical customer support experience. While this is not a customer-facing role, we expect our support leaders to understand what it takes to be a top-performing support professional.Ability to understand code, scripts, and database queries. While you will not be writing code in this role, you will still need to pass a basic coding assessment to get hired.Ability to write clearly and concisely in English.Ability to work 100% remotely from your own home office.About TrilogyHundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!What to expect next:You will receive an email with a link to start your self-paced, online job application.Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.Important! If you do not receive an email from us:First, emails may take up to 15 minutes to send, refresh and check again.Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.Crossover Job Code: LJ-3125-ID-Jakarta-CustomerTechni
remote
remote
Director Technical Support, Trilogy (Remote) - $200,000/year USD
Crossover for Work IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?If you’re a hands-on technical support manager looking to create a bigger impact, then we think it’s about time to get yourself out of the middle management trap. You were a top performer as a support agent and have proven yourself an effective manager. Shouldn’t your organization start listening to your ideas?Unlike most companies, Trilogy depends on highly effective managers like you to drive the changes that lead to better customer outcomes.Trilogy is on the lookout for customer support veterans who can rely on their deep technical experience and leadership skills to move our cutting-edge support organization forward. Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential.Our service is the #1 reason our customers continue to partner with us year after year, and our support leaders are responsible for making that service first-class. If you’re looking to take charge in a high-stakes environment, then we invite you to take the next big step in your career.What You Will Be DoingConducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets).Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings aimed at achieving 100% customer satisfaction.What You Won’t Be DoingSpecializing in specific products. From L1 agents all the way to the top, our organization provides stellar service to every customer on every product.Deferring to gut feeling and managerial instinct. We are a knowledge-driven organization, and our managers make decisions based on hard evidence.Director Technical Support Key ResponsibilitiesMaking important decisions. Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide. Your job is to make sure the engine runs smoothly.Basic RequirementsAt least 5 years of technical customer support experience. While this is not a customer-facing role, we expect our support leaders to understand what it takes to be a top-performing support professional.Ability to understand code, scripts, and database queries. While you will not be writing code in this role, you will still need to pass a basic coding assessment to get hired.Ability to write clearly and concisely in English.Ability to work 100% remotely from your own home office.About TrilogyHundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!What to expect next:You will receive an email with a link to start your self-paced, online job application.Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.Important! If you do not receive an email from us:First, emails may take up to 15 minutes to send, refresh and check again.Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.Crossover Job Code: LJ-3125-ID-Jakarta-DirectorTechni.001
Crossover for Work
(IT / Development)
Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?If you’re a hands-on technical support manager looking to create a bigger impact, then we think it’s about time to get yourself out of the middle management trap. You were a top performer as a support agent and have proven yourself an effective manager. Shouldn’t your organization start listening to your ideas?Unlike most companies, Trilogy depends on highly effective managers like you to drive the changes that lead to better customer outcomes.Trilogy is on the lookout for customer support veterans who can rely on their deep technical experience and leadership skills to move our cutting-edge support organization forward. Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential.Our service is the #1 reason our customers continue to partner with us year after year, and our support leaders are responsible for making that service first-class. If you’re looking to take charge in a high-stakes environment, then we invite you to take the next big step in your career.What You Will Be DoingConducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets).Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings aimed at achieving 100% customer satisfaction.What You Won’t Be DoingSpecializing in specific products. From L1 agents all the way to the top, our organization provides stellar service to every customer on every product.Deferring to gut feeling and managerial instinct. We are a knowledge-driven organization, and our managers make decisions based on hard evidence.Director Technical Support Key ResponsibilitiesMaking important decisions. Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide. Your job is to make sure the engine runs smoothly.Basic RequirementsAt least 5 years of technical customer support experience. While this is not a customer-facing role, we expect our support leaders to understand what it takes to be a top-performing support professional.Ability to understand code, scripts, and database queries. While you will not be writing code in this role, you will still need to pass a basic coding assessment to get hired.Ability to write clearly and concisely in English.Ability to work 100% remotely from your own home office.About TrilogyHundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!What to expect next:You will receive an email with a link to start your self-paced, online job application.Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.Important! If you do not receive an email from us:First, emails may take up to 15 minutes to send, refresh and check again.Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.Crossover Job Code: LJ-3125-ID-Jakarta-DirectorTechni.001
remote
remote
Presales Solution Architect - Oracle Cloud Infrastructure (REMOTE)
Mythics Inc. (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Job Overview & ResponsibilitiesMythics is seeking an experienced and entrepreneurial Oracle Cloud Infrastructure technical expert to help continue growing our OCI migration and sustainment businesses while leading and providing oversight to the sales team. If you are passionate about technology, supporting clients and designing cutting edge solutions, you will want to be a part of our team. Our people have the skills and business savvy to provide exceptional consulting services to clients, helping them gain the optimum benefit from their cloud infrastructure investment. This position is REMOTE, with some occasional travel to client sites (roughly 25% travel).ResponsibilitiesProvide OCI thought leadership and solutioning expertise to sales and engineering teamsHelp the sales teams create high-value, repeatable and automated solutions to meet and exceed customer needs for Lift and Shift migrations to Oracle Cloud Infrastructure.Work closely with Oracle and clients to develop highly automated and efficient migration strategies and solutions including the following:OCI Sizing and Bill of Materials creationImplementation and Migration PricingImplementation and Migration TimelinesCloud Security recommendationsWork closely with Mythics’ engineering and Digital Transformation teams to drive automation into our approach and execution.Become fluent in understanding the organization's business practices enterprise environment, and the technology platforms.Work with the business to understand and assess business processes under review and make recommendations for business and system process improvements in the new cloud environmentAssist clients in designing and sometimes deploying migration strategies for their OCI environment.Complete tasks efficiently and in a timely manner.Report progress to clients and project managers.Continually seek ways to improve the process of delivering OCI and other Oracle cloud solutions.Share knowledge and train sales and delivery teams to continually improve implementation methodology and win themes. QualificationsBachelor’s Degree and/or equivalent work experience3-5 years of hands on OCI experience10+ years extensive experience in technical and architecture design, installation, configuration and administrator support.Experience in creation of new instances, migration of code, patching and environment refreshes.Experience in requirements gathering, environment sizing, solution development and architecture designExperience with implementation and support of backup, monitoring and disaster recovery solutions.Familiarity with IT project and service management standards, frameworks, methodologies and best practices.Ability to manage projects and work productively under pressure.OCI Certification a plusOther Cloud Platform certifications a plus Company Overview Why work at Mythics? Because at Mythics, YOU count! At Mythics, we have an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers. We demonstrate these core principles daily through our corporate Values of Respect – Empathy – Excellence – Fun (REEF). Our REEF values are the foundation of everything we do.Comprehensive Health, Dental, and Vision plans available for you and your familyPremier 401k retirement plan with corporate matching and a 529 college saving planTax-advantaged Health Savings Account and Dependent Care Flexible Spending Account optionsGenerous PTO bank and paid holidaysTuition reimbursement for continuing educationEngaging company events such as quarterly awards, annual kick off parties, and FUN Fridays (early release once a month)Free gourmet coffee, tea, fresh fruits and healthy snacking alternativesCommunity Service activities and charitable giving programsOur GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes . We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances. It’s a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.Mythics, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule. Mythics, Inc. is able to provide alternative methods of application for those who are unable to complete an online form. Please contact [email protected] to arrange reasonable accommodations. To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here . For more information about Federal laws prohibiting job discrimination, please view the “EEO is the Law” Poster here .
Mythics Inc.
(Information technology and services)
Job Overview & ResponsibilitiesMythics is seeking an experienced and entrepreneurial Oracle Cloud Infrastructure technical expert to help continue growing our OCI migration and sustainment businesses while leading and providing oversight to the sales team. If you are passionate about technology, supporting clients and designing cutting edge solutions, you will want to be a part of our team. Our people have the skills and business savvy to provide exceptional consulting services to clients, helping them gain the optimum benefit from their cloud infrastructure investment. This position is REMOTE, with some occasional travel to client sites (roughly 25% travel).ResponsibilitiesProvide OCI thought leadership and solutioning expertise to sales and engineering teamsHelp the sales teams create high-value, repeatable and automated solutions to meet and exceed customer needs for Lift and Shift migrations to Oracle Cloud Infrastructure.Work closely with Oracle and clients to develop highly automated and efficient migration strategies and solutions including the following:OCI Sizing and Bill of Materials creationImplementation and Migration PricingImplementation and Migration TimelinesCloud Security recommendationsWork closely with Mythics’ engineering and Digital Transformation teams to drive automation into our approach and execution.Become fluent in understanding the organization's business practices enterprise environment, and the technology platforms.Work with the business to understand and assess business processes under review and make recommendations for business and system process improvements in the new cloud environmentAssist clients in designing and sometimes deploying migration strategies for their OCI environment.Complete tasks efficiently and in a timely manner.Report progress to clients and project managers.Continually seek ways to improve the process of delivering OCI and other Oracle cloud solutions.Share knowledge and train sales and delivery teams to continually improve implementation methodology and win themes. QualificationsBachelor’s Degree and/or equivalent work experience3-5 years of hands on OCI experience10+ years extensive experience in technical and architecture design, installation, configuration and administrator support.Experience in creation of new instances, migration of code, patching and environment refreshes.Experience in requirements gathering, environment sizing, solution development and architecture designExperience with implementation and support of backup, monitoring and disaster recovery solutions.Familiarity with IT project and service management standards, frameworks, methodologies and best practices.Ability to manage projects and work productively under pressure.OCI Certification a plusOther Cloud Platform certifications a plus Company Overview Why work at Mythics? Because at Mythics, YOU count! At Mythics, we have an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers. We demonstrate these core principles daily through our corporate Values of Respect – Empathy – Excellence – Fun (REEF). Our REEF values are the foundation of everything we do.Comprehensive Health, Dental, and Vision plans available for you and your familyPremier 401k retirement plan with corporate matching and a 529 college saving planTax-advantaged Health Savings Account and Dependent Care Flexible Spending Account optionsGenerous PTO bank and paid holidaysTuition reimbursement for continuing educationEngaging company events such as quarterly awards, annual kick off parties, and FUN Fridays (early release once a month)Free gourmet coffee, tea, fresh fruits and healthy snacking alternativesCommunity Service activities and charitable giving programsOur GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes . We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances. It’s a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.Mythics, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule. Mythics, Inc. is able to provide alternative methods of application for those who are unable to complete an online form. Please contact [email protected] to arrange reasonable accommodations. To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here . For more information about Federal laws prohibiting job discrimination, please view the “EEO is the Law” Poster here .
Individual Education Technology National Consultant to support on-line learning (Open to Myanmar nationals only)
Unicef IT / Development
Yangon Negotiable
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.And we never give up.For every child, an educationUNICEF is seeking an individual consultant to provide technical support in managing the development and implementation of their Myanmar learning platform (using Learning Passport), as part of the emergency education response to the COVID-19 pandemic.Digital platforms have taken a central role in delivering continuity of learning during the COVID-19 crisis. The Learning Passport (https://www.learningpassport.org/), a UNICEF Supported Digital Education Platform, is an ambitious partnership between UNICEF, Cambridge and Microsoft. It aims to improve the education of millions of vulnerable children around the world who face barriers to learning because of poverty, discrimination, conflict and disaster such as COVID-19. It ensures continuity of learning amid the closure of schools due to the COVID-19 pandemic and will remain an online learning resource beyond COVID-19, helping to build education resilience around the world in the longer term.Over 12 million school aged children in Myanmar are in a learning crisis. The COVID-19 pandemic led to an almost continuous nationwide school closure from March 2020 to 1 June 2021. Whilst government schools opened on 1 June, many children are still not attending schools. With protests, attacks and explosions taking place in around schools, it is unlikely that safe access schools for the majority of children will be possible for some time. As Myanmar enters into the rainy season, there are also the annual threats of floods, added to a third wave of Covid-19 threatening which may exacerbate the situation still further.With extended learning losses, both for those children able to attend school, as well as those who may face extended school closures, there is an urgent need for all children to be able to access safe, supplementary, opportunities to ensure they do not fall even further behind, and to help them to catch up when they are able to access full or partial returns to the classroom. This need is particularly the case for the most disadvantaged children, who will have little access to private and/or online learning opportunities for well over a year.Some resources in Myanmar language are already available in Myanmar language on the Learning Platform, through the regional office. However, in order to ensure access to the broader spectrum of resources available for use, and to ensure learning resources are available for the longer term, UNICEF is looking to recruit an individual Education Technology Consultant to manage the administration of the Myanmar Language Learning Passport resources, the creation and curation of materials to be uploaded onto the Learning Passport and M&E of Learning Passport.Myanmar Learning Passport will provide digitized materials (i) for all school aged learners, including early literacy, (ii) for CSOs and teachers and facilitators and (iii) for parents. The materials for learners will include downloadable materials which can be printed, including reading materials to assist with literacy, worksheets, learning materials, and other static materials. In addition, existing audio-visual materials, as well as new content will be uploaded, including materials adapted for use by children with disabilities. Contents from the global learning library may also be included in the platform. In addition to the formal curriculum, supplementary content that complements the curriculum or alternative content like COVID-19 mitigation and preventative measures and digital skills content will be also provided.Future content may include materials that are aimed to be more interactive and accompanied by quizzes or assessment so that learning outcomes could be measured.Materials for teachers include curriculum framework, teacher’s guides and handbooks for teachers including a workbook for teachers on the development of remote learning materials. Resources for parents include guideline for parents on remote learning and wellbeing support and other advocacy materials.The objectives for deploying digital online content through Learning Passport by UNICEF is to;Provide school-aged children in both formal and non-formal education learning settings supplementary resources to ensure continuity of learning, in Myanmar, Braille and ethnic languagesComplement and aid learning at school, as well as provide accessible learning materials for those unable to access school, rather than replace formal and non-formal learning opportunitiesProvide teachers and parents access to materials for the support of learning and wellbeing of learnersHow can you make a difference?UNICEF requires an enthusiastic and committed Education Technology Consultant to support Education section.Under The Guidance Of Education Specialist, And The Regional Deployment Specialist For Learning Passport The Overall Purpose Of The Individual Consultant Is ToSupport UNICEF Myanmar Country Office to deploy Learning Passport as part of the emergency response and development programming;Engage with education partners in identifying key content to upload to the platform, against agreed criteria, as well as agreeing on additional materials that should be developed. Work to ensure that new content development is engaging, interactive and incorporates assessmentManage, coordinate and support all programme implementation activities related to Learning Passport;Oversee all knowledge management, monitoring and reporting activities related to Learning Passport; and,Provide technical guidance on strategies and issues related to Learning Passport and other education and technology initiatives.The consultant will be trained on the Learning Passport by the regional deployment specialist upon contract.Under The Supervision Of The Education Specialist, The Individual Consultant Will Deliver On The Following Key ActivitiesThis will be a full-time consultancy. The duration will be for 12 months from 2nd August 2021 to 15 July 2022 (full-time).Coordinate and oversee the rapid deployment of Learning Passport Platform including providing technical assistance in the localising the technology.Serve as key focal point and coordinator for LP and partners, including content creators and other UNICEF stakeholders. Liaise with the Local Education Group and UNICEF on a regular/needs basis to demonstrate the learning contents and seek approvals.Provide technical support in the development of eLearning content and manage quizzes & assessment.Organise content development trainings/workshops for relevant partners.Serve as lead support in troubleshooting and provide technical support to users and stakeholders at key moments of engagement, e.g. support sourcing and uploading content in collaboration with partner agencies, creating categories, courses, and lessons, and providing analytical reports from data aggregated by the platformProvide technical support to procuring digital content services (e.g curation, digitization, localization, production) and quality assure their deliverables from a digital perspective.Contribute and manage knowledge resources and support general knowledge sharing by producing knowledge management resources, organizing activities to ensure sharing, exchange and collaboration and documenting lessons learned, challenges and good practicesDraft monitoring, financial and other regular reports to Country Office, Regional Office and global teams; Oversee and provide inputs to monitoring exercises for internal and external stakeholders and funders of the learning passport (grant's reports, annual results report, needed updates, etc.).Scope complimentary ICT for learning and Edtech tools that could be integrated to support learning passport related technology efforts.Support UNICEF Myanmar on other activities related to the Education and Technology agenda including Repid-Pro SMS survey and Education Management Information system (EMIS), if relevant.Once on-board, the Supervisors and the Consultant will develop the consultant’s overall workplan as per the ToR. S/he will also prepare his/her monthly workplans regularly, also based on any changes in the overall programme plans.Each Monthly Report Will Include An Update On The Activities Listed Above, In ParticularThe consultant would be paid on a monthly basis to complete the assignments outlined in the ToR. There will be a monthly report prepared and submitted by the consultant of the activities performed and results achieved, according to the preliminary key tasks and deliverables and outputs outlined earlier.A summary of progress report against the workplan and noting of any changes therein;A summary of progress, bottlenecks, challenges, and actions taken in relation to UNICEF and partner support;A summary of M&E of Learning Passport including access rate, progress rate and assessment pass rateReport on active forum, teams site, knowledge management and sharing activitiesA summary of monthly status reports on deployment progress; and,A review and feedback submitted to UNICEF.Work Assignment OverviewTasks/ DeliverablesBased on the discussion with Key Education Partners and UNICEF, produce inception report that includes time-framed workplanInception Report _ Timeline 31 August 2021Produce monthly progress reports, detailing how far objectives set for the month have been implementedEnd of Month Progress Reports _ Timeline : Monthly rateFinal report that includes recommendations for sustainable implementation of LPDraft Final Report_ Timeline : 1 July 2022Final Report_ Timeline: 15 July 2022To qualify as an advocate for every child you will have…Advanced degree in information technology, statistics, communication, education, or other relevant field is preferred.However, In lieu of a specific academic degree, or having achieved a Bachelors level, relevant experience may be considered to meet this requirement.At least 3 years of experience in development of content digitizationExperience in design of multimedia content, infographics, audio & video, voice-over, storyboarding and interactive elements of eLearning an advantage.Experience with content authoring tool like Articulate Storyline and Adobe Captivate an advantageExperience in LMS and content management on LMSExperience of conducting trainings and developing training package.Good technical understanding and familiarity with information management systems.Demonstrated ability and experience in coordination, and able to work under pressure is required.Fluency in English is a minimum requirementExperience of screen reading functionality and/or of implementing web content accessibility guidelines, to ensure adaptation of materials for use with children with disabilities is a distinct advantageConditionsThe consultant must have access to their own laptop and a reliable internet connection, in order to ensure they are able to fulfil this task effectively.Detail "Terms of Reference" can be accessed here; (3) Terms of Reference- Education Technology Consultant.docxThe "Expression of Interest" Form to complete and include in the application can be accessed here; (3) Education Technology Consultant Expression of Interest.docFor every Child, you demonstrate…UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.To view our competency framework, please visit here.Click here to learn more about UNICEF’s values and competencies.UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.RemarksOnly shortlisted candidates will be contacted and advance to the next stage of the selection process.Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
Unicef
(IT / Development)
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.And we never give up.For every child, an educationUNICEF is seeking an individual consultant to provide technical support in managing the development and implementation of their Myanmar learning platform (using Learning Passport), as part of the emergency education response to the COVID-19 pandemic.Digital platforms have taken a central role in delivering continuity of learning during the COVID-19 crisis. The Learning Passport (https://www.learningpassport.org/), a UNICEF Supported Digital Education Platform, is an ambitious partnership between UNICEF, Cambridge and Microsoft. It aims to improve the education of millions of vulnerable children around the world who face barriers to learning because of poverty, discrimination, conflict and disaster such as COVID-19. It ensures continuity of learning amid the closure of schools due to the COVID-19 pandemic and will remain an online learning resource beyond COVID-19, helping to build education resilience around the world in the longer term.Over 12 million school aged children in Myanmar are in a learning crisis. The COVID-19 pandemic led to an almost continuous nationwide school closure from March 2020 to 1 June 2021. Whilst government schools opened on 1 June, many children are still not attending schools. With protests, attacks and explosions taking place in around schools, it is unlikely that safe access schools for the majority of children will be possible for some time. As Myanmar enters into the rainy season, there are also the annual threats of floods, added to a third wave of Covid-19 threatening which may exacerbate the situation still further.With extended learning losses, both for those children able to attend school, as well as those who may face extended school closures, there is an urgent need for all children to be able to access safe, supplementary, opportunities to ensure they do not fall even further behind, and to help them to catch up when they are able to access full or partial returns to the classroom. This need is particularly the case for the most disadvantaged children, who will have little access to private and/or online learning opportunities for well over a year.Some resources in Myanmar language are already available in Myanmar language on the Learning Platform, through the regional office. However, in order to ensure access to the broader spectrum of resources available for use, and to ensure learning resources are available for the longer term, UNICEF is looking to recruit an individual Education Technology Consultant to manage the administration of the Myanmar Language Learning Passport resources, the creation and curation of materials to be uploaded onto the Learning Passport and M&E of Learning Passport.Myanmar Learning Passport will provide digitized materials (i) for all school aged learners, including early literacy, (ii) for CSOs and teachers and facilitators and (iii) for parents. The materials for learners will include downloadable materials which can be printed, including reading materials to assist with literacy, worksheets, learning materials, and other static materials. In addition, existing audio-visual materials, as well as new content will be uploaded, including materials adapted for use by children with disabilities. Contents from the global learning library may also be included in the platform. In addition to the formal curriculum, supplementary content that complements the curriculum or alternative content like COVID-19 mitigation and preventative measures and digital skills content will be also provided.Future content may include materials that are aimed to be more interactive and accompanied by quizzes or assessment so that learning outcomes could be measured.Materials for teachers include curriculum framework, teacher’s guides and handbooks for teachers including a workbook for teachers on the development of remote learning materials. Resources for parents include guideline for parents on remote learning and wellbeing support and other advocacy materials.The objectives for deploying digital online content through Learning Passport by UNICEF is to;Provide school-aged children in both formal and non-formal education learning settings supplementary resources to ensure continuity of learning, in Myanmar, Braille and ethnic languagesComplement and aid learning at school, as well as provide accessible learning materials for those unable to access school, rather than replace formal and non-formal learning opportunitiesProvide teachers and parents access to materials for the support of learning and wellbeing of learnersHow can you make a difference?UNICEF requires an enthusiastic and committed Education Technology Consultant to support Education section.Under The Guidance Of Education Specialist, And The Regional Deployment Specialist For Learning Passport The Overall Purpose Of The Individual Consultant Is ToSupport UNICEF Myanmar Country Office to deploy Learning Passport as part of the emergency response and development programming;Engage with education partners in identifying key content to upload to the platform, against agreed criteria, as well as agreeing on additional materials that should be developed. Work to ensure that new content development is engaging, interactive and incorporates assessmentManage, coordinate and support all programme implementation activities related to Learning Passport;Oversee all knowledge management, monitoring and reporting activities related to Learning Passport; and,Provide technical guidance on strategies and issues related to Learning Passport and other education and technology initiatives.The consultant will be trained on the Learning Passport by the regional deployment specialist upon contract.Under The Supervision Of The Education Specialist, The Individual Consultant Will Deliver On The Following Key ActivitiesThis will be a full-time consultancy. The duration will be for 12 months from 2nd August 2021 to 15 July 2022 (full-time).Coordinate and oversee the rapid deployment of Learning Passport Platform including providing technical assistance in the localising the technology.Serve as key focal point and coordinator for LP and partners, including content creators and other UNICEF stakeholders. Liaise with the Local Education Group and UNICEF on a regular/needs basis to demonstrate the learning contents and seek approvals.Provide technical support in the development of eLearning content and manage quizzes & assessment.Organise content development trainings/workshops for relevant partners.Serve as lead support in troubleshooting and provide technical support to users and stakeholders at key moments of engagement, e.g. support sourcing and uploading content in collaboration with partner agencies, creating categories, courses, and lessons, and providing analytical reports from data aggregated by the platformProvide technical support to procuring digital content services (e.g curation, digitization, localization, production) and quality assure their deliverables from a digital perspective.Contribute and manage knowledge resources and support general knowledge sharing by producing knowledge management resources, organizing activities to ensure sharing, exchange and collaboration and documenting lessons learned, challenges and good practicesDraft monitoring, financial and other regular reports to Country Office, Regional Office and global teams; Oversee and provide inputs to monitoring exercises for internal and external stakeholders and funders of the learning passport (grant's reports, annual results report, needed updates, etc.).Scope complimentary ICT for learning and Edtech tools that could be integrated to support learning passport related technology efforts.Support UNICEF Myanmar on other activities related to the Education and Technology agenda including Repid-Pro SMS survey and Education Management Information system (EMIS), if relevant.Once on-board, the Supervisors and the Consultant will develop the consultant’s overall workplan as per the ToR. S/he will also prepare his/her monthly workplans regularly, also based on any changes in the overall programme plans.Each Monthly Report Will Include An Update On The Activities Listed Above, In ParticularThe consultant would be paid on a monthly basis to complete the assignments outlined in the ToR. There will be a monthly report prepared and submitted by the consultant of the activities performed and results achieved, according to the preliminary key tasks and deliverables and outputs outlined earlier.A summary of progress report against the workplan and noting of any changes therein;A summary of progress, bottlenecks, challenges, and actions taken in relation to UNICEF and partner support;A summary of M&E of Learning Passport including access rate, progress rate and assessment pass rateReport on active forum, teams site, knowledge management and sharing activitiesA summary of monthly status reports on deployment progress; and,A review and feedback submitted to UNICEF.Work Assignment OverviewTasks/ DeliverablesBased on the discussion with Key Education Partners and UNICEF, produce inception report that includes time-framed workplanInception Report _ Timeline 31 August 2021Produce monthly progress reports, detailing how far objectives set for the month have been implementedEnd of Month Progress Reports _ Timeline : Monthly rateFinal report that includes recommendations for sustainable implementation of LPDraft Final Report_ Timeline : 1 July 2022Final Report_ Timeline: 15 July 2022To qualify as an advocate for every child you will have…Advanced degree in information technology, statistics, communication, education, or other relevant field is preferred.However, In lieu of a specific academic degree, or having achieved a Bachelors level, relevant experience may be considered to meet this requirement.At least 3 years of experience in development of content digitizationExperience in design of multimedia content, infographics, audio & video, voice-over, storyboarding and interactive elements of eLearning an advantage.Experience with content authoring tool like Articulate Storyline and Adobe Captivate an advantageExperience in LMS and content management on LMSExperience of conducting trainings and developing training package.Good technical understanding and familiarity with information management systems.Demonstrated ability and experience in coordination, and able to work under pressure is required.Fluency in English is a minimum requirementExperience of screen reading functionality and/or of implementing web content accessibility guidelines, to ensure adaptation of materials for use with children with disabilities is a distinct advantageConditionsThe consultant must have access to their own laptop and a reliable internet connection, in order to ensure they are able to fulfil this task effectively.Detail "Terms of Reference" can be accessed here; (3) Terms of Reference- Education Technology Consultant.docxThe "Expression of Interest" Form to complete and include in the application can be accessed here; (3) Education Technology Consultant Expression of Interest.docFor every Child, you demonstrate…UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.To view our competency framework, please visit here.Click here to learn more about UNICEF’s values and competencies.UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.RemarksOnly shortlisted candidates will be contacted and advance to the next stage of the selection process.Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
remote
remote
Field-Programmable Gate Arrays Engineer
ITC Technologies (Electrical and electronic manufacturing)
Remote (Asia Time Zone Permitted) Negotiable
Requirements:You have experience with FPGA/ HLS tools and boards from Intel (Altera) and knowledge of Quartus PrimeKnowledge of I/O Ports on FPGA and JESD204, LVDS, DisplayPort InterfacesWe offer:An opportunity to work with a fascinating product – the premium multicore solution – shaping a new era of computingProfessional guidance from our experienced engineering teamFull responsibility for your own projects and the opportunity to grow personally and professionallyAre you ready for the next challenge? Grow with us and shape the future of new technologies
ITC Technologies
(Electrical and electronic manufacturing)
Requirements:You have experience with FPGA/ HLS tools and boards from Intel (Altera) and knowledge of Quartus PrimeKnowledge of I/O Ports on FPGA and JESD204, LVDS, DisplayPort InterfacesWe offer:An opportunity to work with a fascinating product – the premium multicore solution – shaping a new era of computingProfessional guidance from our experienced engineering teamFull responsibility for your own projects and the opportunity to grow personally and professionallyAre you ready for the next challenge? Grow with us and shape the future of new technologies
remote
remote
Senior Fullstack Engineer in German startup (m/f/d) - 40h/week, remote
Tomorrow‘s Education (Higher education)
Remote (Asia Time Zone Permitted) Negotiable
About Tomorrow’s EducationTomorrow’s Education is an early-stage Edtech startup based in Berlin founded by serial entrepreneurs, Christian Rebernik and Dr. Thomas Funke. Our vision is to redesign education and educate and empower the leaders to tackle the greatest challenges of tomorrow together.Our inspirationWe believe that one of the biggest challenges in education is the way of teaching itself. Therefore we are challenging the old teacher-oriented approach of the traditional universities, by shifting to a student-centric approach.We want to provide our students with a unique opportunity to gain the relevant skills and mindset and then leverage their impact through a global network.Our missionAt Tomorrow’s Education, we leverage science and technology for effective learning and foster a global community for continuous growth and impact. With us, students learn by applying their knowledge to real-life challenges and interacting with world-class educators, mentors, and partners from all around the world.TasksAbout the position:As Senior Fullstack Engineer (m/f/d) you will work remotely in a German startup and your goals are to be a great team member, support in building up and further developing the Engineering department of Tomorrow’s Education in close collaboration with the Engineering Lead and provide the company with full support on the issues related to the software development business requirements. Your main tasks will include:Integrate and evolve our back office tools and UI with core product services. Experience in integrating API services using some or more of TypeScript, Node, GraphQL, React, HTML, CSS, Lambdas and Micro Services;Design, evolve and extend or content magemant system. Experience with some or more a CMS (we use Strapi), React, HTML, CSS, Typescript and/or Ecmascript;Contribute to our core product (web application) user interface. Experience with some or more of React, HTML CSS, Typescript and GraphQL.RequirementsYou should have knowledge and experience in:integrating app with multiple services;typescript language in general;concept of automated testing;concept of microservices;You will need to have the skills & abilities in:developing frontend UI and backend services primarily in typescript;developing services in both SQL and No-SQL data persistencecreate testable functionalities / web components;communicate verbally and textual in English;Simplifying and communicate on all level;Ability to work across departments;Self-leadership.For us it is also very important to make sure that you are:Have a high degree of independence, initiative, proactivity, enthusiasm, and drive for delivering results;Passion for Sustainability, Entrepreneurship & Technology;Have a high level of Integrity, Curiosity & Growth;Eager to learn, diligent to execute.BenefitsWhat can we offer you?Work wherever you are and whenever you want. Our flexible Work Environment will give you the freedom to work from everywhere and whenever you want. (in alignment with your team);Be part of the Tomorrow’s Community: Every teammate can study for free at Tomorrow’s Education (excl. partner fees if applicable).Travel the world with us: Twice per year, the whole team meets for a 1-week workation at a different place around the globe.Do you care about education and impact? Grow with us and shape the education space!At Tomorrow's Education, we believe in the power of you and your own merit much more than we believe in degrees! Sounds weird for an education provider? That's Tomorrow's Education!
Tomorrow‘s Education
(Higher education)
About Tomorrow’s EducationTomorrow’s Education is an early-stage Edtech startup based in Berlin founded by serial entrepreneurs, Christian Rebernik and Dr. Thomas Funke. Our vision is to redesign education and educate and empower the leaders to tackle the greatest challenges of tomorrow together.Our inspirationWe believe that one of the biggest challenges in education is the way of teaching itself. Therefore we are challenging the old teacher-oriented approach of the traditional universities, by shifting to a student-centric approach.We want to provide our students with a unique opportunity to gain the relevant skills and mindset and then leverage their impact through a global network.Our missionAt Tomorrow’s Education, we leverage science and technology for effective learning and foster a global community for continuous growth and impact. With us, students learn by applying their knowledge to real-life challenges and interacting with world-class educators, mentors, and partners from all around the world.TasksAbout the position:As Senior Fullstack Engineer (m/f/d) you will work remotely in a German startup and your goals are to be a great team member, support in building up and further developing the Engineering department of Tomorrow’s Education in close collaboration with the Engineering Lead and provide the company with full support on the issues related to the software development business requirements. Your main tasks will include:Integrate and evolve our back office tools and UI with core product services. Experience in integrating API services using some or more of TypeScript, Node, GraphQL, React, HTML, CSS, Lambdas and Micro Services;Design, evolve and extend or content magemant system. Experience with some or more a CMS (we use Strapi), React, HTML, CSS, Typescript and/or Ecmascript;Contribute to our core product (web application) user interface. Experience with some or more of React, HTML CSS, Typescript and GraphQL.RequirementsYou should have knowledge and experience in:integrating app with multiple services;typescript language in general;concept of automated testing;concept of microservices;You will need to have the skills & abilities in:developing frontend UI and backend services primarily in typescript;developing services in both SQL and No-SQL data persistencecreate testable functionalities / web components;communicate verbally and textual in English;Simplifying and communicate on all level;Ability to work across departments;Self-leadership.For us it is also very important to make sure that you are:Have a high degree of independence, initiative, proactivity, enthusiasm, and drive for delivering results;Passion for Sustainability, Entrepreneurship & Technology;Have a high level of Integrity, Curiosity & Growth;Eager to learn, diligent to execute.BenefitsWhat can we offer you?Work wherever you are and whenever you want. Our flexible Work Environment will give you the freedom to work from everywhere and whenever you want. (in alignment with your team);Be part of the Tomorrow’s Community: Every teammate can study for free at Tomorrow’s Education (excl. partner fees if applicable).Travel the world with us: Twice per year, the whole team meets for a 1-week workation at a different place around the globe.Do you care about education and impact? Grow with us and shape the education space!At Tomorrow's Education, we believe in the power of you and your own merit much more than we believe in degrees! Sounds weird for an education provider? That's Tomorrow's Education!
remote
remote
Cisco Network Engineer
Michael Page IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Cisco Network EngineerEstablished company with stable and consistent fundingClear career progressionAbout Our ClientOur client is a global leader in pharmaceutical products testing, also an emerging player in speciality clinical diagnostic testing and genomics in Europe and the USA. With a strong belief that their people are their assets, they will ensure that their staff are constantly involved in globally challenging projects, work in a comfortable environment and supported enough to enable a fulfilling career. They are urgently looking for a Cisco Network Engineer to be based in Penang.Job DescriptionOverseeing day-to-day network management, including managing Critical issues to resolution and adjusting to priority requests to support business requirementsManaging technical escalations or elevated support for maintaining service level agreementsAuditing and updating the Network Diagram for remote sites, creating visio diagrams for existing networks and providing updates when there are changes in the networkConfigurating corporate solutions for LAN, VOIP, load balancing, end-point protection, corporate WAN reporting and VPNManaging the COC Network ITSM queueResolving Network related incidents (VOIP, Data), actively involved in troubleshooting and resolving the incidents in the network landscapeParticipating in SWOT analysis / proactive problem management, contributing to the improvement of Network the health of the serviceThe Successful ApplicantBachelor's or higher in Computer Science / Information Technology or other relevant fields3-5 years of experience working in a similar roleExperience in Cisco ASA, checkpoint firewall and Cisco routing and switching is essentialWhat's On OfferEstablished company with stable and consistent fundingClear career progressionSupportive team cultureContact: Eunice TangQuote job ref: 4203584
Michael Page
(IT / Development)
Cisco Network EngineerEstablished company with stable and consistent fundingClear career progressionAbout Our ClientOur client is a global leader in pharmaceutical products testing, also an emerging player in speciality clinical diagnostic testing and genomics in Europe and the USA. With a strong belief that their people are their assets, they will ensure that their staff are constantly involved in globally challenging projects, work in a comfortable environment and supported enough to enable a fulfilling career. They are urgently looking for a Cisco Network Engineer to be based in Penang.Job DescriptionOverseeing day-to-day network management, including managing Critical issues to resolution and adjusting to priority requests to support business requirementsManaging technical escalations or elevated support for maintaining service level agreementsAuditing and updating the Network Diagram for remote sites, creating visio diagrams for existing networks and providing updates when there are changes in the networkConfigurating corporate solutions for LAN, VOIP, load balancing, end-point protection, corporate WAN reporting and VPNManaging the COC Network ITSM queueResolving Network related incidents (VOIP, Data), actively involved in troubleshooting and resolving the incidents in the network landscapeParticipating in SWOT analysis / proactive problem management, contributing to the improvement of Network the health of the serviceThe Successful ApplicantBachelor's or higher in Computer Science / Information Technology or other relevant fields3-5 years of experience working in a similar roleExperience in Cisco ASA, checkpoint firewall and Cisco routing and switching is essentialWhat's On OfferEstablished company with stable and consistent fundingClear career progressionSupportive team cultureContact: Eunice TangQuote job ref: 4203584
remote
remote
Associate Software Engineer, Trilogy (Remote) - $60,000/year USD
Crossover for Work IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?We are looking for the world’s brightest new graduates to join our two-year software engineering fellowship program beginning Autumn 2021. If you want to tackle some of the most pressing problems in our industry and create innovative solutions for our customers, join us. Unlike others, we mean it when we say this job is entry-level: You should graduate in 2020 or 2021 with a computer science degree; no work experience required.Trilogy is one of the largest privately held software companies in the world. Rather than waiting to be disrupted, we are constantly, obsessively disrupting ourselves. Every year, we hire and train dozens of new graduates for an important role: solving the most complex, biggest problems so that our products are compelling and valuable. You will work with our executives (CEOs, COOs, and EVPs) and gain more experience in two years in this role than any other entry-level job that limits you to addressing repetitive problems.You will be laser-focused on performing breakthrough experiments utilizing the full power of cloud services, AI and ML to tackle high-level business challenges. You will decide what to do and how you do it, from planning through deployment. You will have fun and get great feedback. And upon completion, you will join an elite class of alumni who have launched careers as entrepreneurs, leaders, and influencers.It won't always be easy, but we promise there will never be a dull moment. Join us to jumpstart your career with the world’s top 1% engineers.What You Will Be DoingDiving into a new business problem every 6-8 weeks, building understanding by interviewing product owners and customers and doing industry researchDetermining the "what" and the "how" to solve your problem -- you're the owner, so this is up to you!Conducting weekly experiments -- writing code, reviewing outcomes, debugging, logging your learnings, and planning the next experimentDelivering your prototypes and deployments to real customersWhat You Won’t Be DoingDoing repetitive tasks: We are looking for initiative and an entrepreneurial spirit, and your work will allow you to be a creative problem solver.Getting it right all the time: We believe in failing fast and adapting to our learnings; you will need to embrace open feedback and be willing to grow.Working solo: You will work as part of a small team (2-3 people) to tackle challenges, so you must have excellent written communication and collaboration skills.Associate Software Engineer Key ResponsibilitiesInvent technical solutions to complicated problemsMake clear, simple, and technically superior design decisionsApply an exceptionally high-quality bar to the core technical design decisions -- data structures, algorithms, architectural patterns, and the leverage of third-party implementationsSynthesize your decisions and designs into clear, structured written specsBasic RequirementsHands-on experience in coding in at least one scripting and one OOP languageProven problem-solving skills, with the ability to approach problems analyticallyBasic understanding of system designAbility to communicate effectively with a variety of audiencesAbout TrilogyHundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!What to expect next:You will receive an email with a link to start your self-paced, online job application.Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.Important! If you do not receive an email from us:First, emails may take up to 15 minutes to send, refresh and check again.Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.Crossover Job Code: LJ-4513-ID-Jakarta-AssociateSoftw
Crossover for Work
(IT / Development)
Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?We are looking for the world’s brightest new graduates to join our two-year software engineering fellowship program beginning Autumn 2021. If you want to tackle some of the most pressing problems in our industry and create innovative solutions for our customers, join us. Unlike others, we mean it when we say this job is entry-level: You should graduate in 2020 or 2021 with a computer science degree; no work experience required.Trilogy is one of the largest privately held software companies in the world. Rather than waiting to be disrupted, we are constantly, obsessively disrupting ourselves. Every year, we hire and train dozens of new graduates for an important role: solving the most complex, biggest problems so that our products are compelling and valuable. You will work with our executives (CEOs, COOs, and EVPs) and gain more experience in two years in this role than any other entry-level job that limits you to addressing repetitive problems.You will be laser-focused on performing breakthrough experiments utilizing the full power of cloud services, AI and ML to tackle high-level business challenges. You will decide what to do and how you do it, from planning through deployment. You will have fun and get great feedback. And upon completion, you will join an elite class of alumni who have launched careers as entrepreneurs, leaders, and influencers.It won't always be easy, but we promise there will never be a dull moment. Join us to jumpstart your career with the world’s top 1% engineers.What You Will Be DoingDiving into a new business problem every 6-8 weeks, building understanding by interviewing product owners and customers and doing industry researchDetermining the "what" and the "how" to solve your problem -- you're the owner, so this is up to you!Conducting weekly experiments -- writing code, reviewing outcomes, debugging, logging your learnings, and planning the next experimentDelivering your prototypes and deployments to real customersWhat You Won’t Be DoingDoing repetitive tasks: We are looking for initiative and an entrepreneurial spirit, and your work will allow you to be a creative problem solver.Getting it right all the time: We believe in failing fast and adapting to our learnings; you will need to embrace open feedback and be willing to grow.Working solo: You will work as part of a small team (2-3 people) to tackle challenges, so you must have excellent written communication and collaboration skills.Associate Software Engineer Key ResponsibilitiesInvent technical solutions to complicated problemsMake clear, simple, and technically superior design decisionsApply an exceptionally high-quality bar to the core technical design decisions -- data structures, algorithms, architectural patterns, and the leverage of third-party implementationsSynthesize your decisions and designs into clear, structured written specsBasic RequirementsHands-on experience in coding in at least one scripting and one OOP languageProven problem-solving skills, with the ability to approach problems analyticallyBasic understanding of system designAbility to communicate effectively with a variety of audiencesAbout TrilogyHundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!What to expect next:You will receive an email with a link to start your self-paced, online job application.Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.Important! If you do not receive an email from us:First, emails may take up to 15 minutes to send, refresh and check again.Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.Crossover Job Code: LJ-4513-ID-Jakarta-AssociateSoftw
remote
remote
DevOps Engineer (GCP, Kubernetes)
Proto IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Proto is a leader in inclusive chatbots and multilingual contact center automation in emerging markets. Our AI Customer Experience (AICX) solutions serve large central banks to small fintechs that require high-performance natural language understanding for under-resourced languages across Africa to Asia.What is Proto?Proto was founded in 2018 at the National Taiwan University to deliver impactful and effective conversational AI for under-served markets. We’ve grown across four verticals and over ten countries with the support of the Bill & Melinda Gates Foundation, Omidyar Network, RegTech for Regulators Accelerator, National Research Council of Canada, and the African Development Bank. Clients range from the central banks of the Philippines, Ghana, Rwanda, Zambia, and Côte d’Ivoire, to the leading alternative medicare provider in India, to fast-growing fintechs in Nigeria. Learn more atRecent Awards2021 Africa Digital Financial Inclusion Facility Winner2020 Alliance for Financial Inclusion Fintech Finalist2019 Central Banking Fintech & Regtech AI Award Winner2019 Alliance for Financial Inclusion Fintech Finalist2019 iGaming Asia Congress Innovation Winner2018 RegTech for Regulators Accelerator Chatbot Competition WinnerAbout The TeamProto’s team is extremely global with 92% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female members working. We’re a remote team of self-starting and entrepreneurial NLP engineers, SaaS sales professionals, and digital nomads. Our management operates established processes for cross-cultural and timezone collaboration, while limiting Zoom to less than an hour a dayPowered by JazzHRIWgjYOp2z0
Proto
(IT / Development)
Proto is a leader in inclusive chatbots and multilingual contact center automation in emerging markets. Our AI Customer Experience (AICX) solutions serve large central banks to small fintechs that require high-performance natural language understanding for under-resourced languages across Africa to Asia.What is Proto?Proto was founded in 2018 at the National Taiwan University to deliver impactful and effective conversational AI for under-served markets. We’ve grown across four verticals and over ten countries with the support of the Bill & Melinda Gates Foundation, Omidyar Network, RegTech for Regulators Accelerator, National Research Council of Canada, and the African Development Bank. Clients range from the central banks of the Philippines, Ghana, Rwanda, Zambia, and Côte d’Ivoire, to the leading alternative medicare provider in India, to fast-growing fintechs in Nigeria. Learn more atRecent Awards2021 Africa Digital Financial Inclusion Facility Winner2020 Alliance for Financial Inclusion Fintech Finalist2019 Central Banking Fintech & Regtech AI Award Winner2019 Alliance for Financial Inclusion Fintech Finalist2019 iGaming Asia Congress Innovation Winner2018 RegTech for Regulators Accelerator Chatbot Competition WinnerAbout The TeamProto’s team is extremely global with 92% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female members working. We’re a remote team of self-starting and entrepreneurial NLP engineers, SaaS sales professionals, and digital nomads. Our management operates established processes for cross-cultural and timezone collaboration, while limiting Zoom to less than an hour a dayPowered by JazzHRIWgjYOp2z0
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