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remote
remote
Contact Center Delivery Engineer (100% Remote)
Bold Business IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking to hire a Contact Center Lead who has a strong technical and networking background, the ability to interface with all levels of customers, maintains a positive attitude, and thrives in a fast-paced environment.You will play a key role in overseeing the operational management and support of Contact Center services across the organization's operating companies within each region. This role is responsible for the end-to-end delivery of Contact Center services and the primary interface to the business for operational support and project delivery. The Contact Center Lead will be responsible for the Service Providers’ day-to-day performance and oversees Incident, Problem, Continuous Improvement, Release Management, Change Management, and Problem Management. You will also be responsible for relationships with the business, presenting service status, and remediating any escalations. The Lead will be required to participate in experiments, design considerations, and data analysis with engineering and deployment teams to ensure continuous improvement and provide regional-specific requirements.Key Responsibilities Responsible for end-to-end delivery of Contact Center services.Provides management of Contact Center operations across multiple environments: legacy, hybrid cloud, and pure cloud.Oversee and coordinate Contact Center P1/P2s and critical issues to ensure the Service Provider is restoring service as quickly and efficiently as possible.Ensure overall Incident Management achieves the goal of fast and efficient restoration of services including P3 & P4s.Utilize advanced analytics for continuous improvement and ensure best-in-class Contact Center performance through proactive and predictive monitoring and controls.Partner with other TS organizations to deliver end-to-end process excellence resulting in more robust infrastructure services.Fosters and maintains customer relationships to understand and respond to customer’s operational needs.Coordinate site health assessments and manage remediation of network infrastructure opportunities. Other Responsibilities Provide input for the development of operational ITIL standards, policies, and guidelinesManage the development of requirements for Service Providers to ensure appropriate standards, policies, and guidelines are includedEnsure service acceptance for deployed infrastructureTechnically direct suppliers to maintain SLA'sTAO for operations servers/appsWhy We Think This Job Is Great It’s a remote full-time, 100% remote position where you’ll work from home with tech provided by the companyYou’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to youCompetitive salary, benefits, and PTOQualifications Bachelor’s degree, preferably in computer science/applications/information technology.8-10 years related experience.Must have experience in Genesys Pure Connect, Genesys Pure Cloud, Amazon Connect, Cisco UCCx, CAAS, SIP.Experience in working with voice protocols, IP telephony, Cisco Call Manager, Cisco Voice Gateway, WAN connectivity (MPLS & Internet).Proven experience managing premise-based Contact Center infrastructure and hybrid cloud solutions (with premise-based PBX integration) – IP Telephony and Contact Center operations required.Technical knowledge and experience across multiple technologies, hybrid cloud, pure cloud, and legacy environments (call handling, routing, workforce management, CRM integration, email management, telephony, call recording, IVR, speech analytics, and Chatbot).Excellent knowledge of the best available tools, software, applications, and systems for attaining best-in-class Contact Center solutions across the enterprise.Demonstrated knowledge and experience in implementing strategic technologies and their processes, procedures, and decision support.Good understanding of change management and testing requirements, techniques, and tools.Proven vendor management experience.Ability to create constructive relationships, influence, and communicate (to the project team, IT management, and non-technical staff).Demonstrated ability to build strong business and vendor/supplier relationships that ensure the successful delivery of IT services in a managed services environment.Good written and oral communication skills.Proven analytical, evaluative, and problem-solving abilities.Ability to effectively prioritize and execute in a high-pressure environment.ITIL, Genesys Certified Associate, CCNA, CCNP preferred.Experience working with a large Managed Service Provider.Experience working with transport providers.Experience with network tools and ServiceNow.Genesys Certified preferred.Experience in managing contact center portfolioAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(IT / Development)
We are looking to hire a Contact Center Lead who has a strong technical and networking background, the ability to interface with all levels of customers, maintains a positive attitude, and thrives in a fast-paced environment.You will play a key role in overseeing the operational management and support of Contact Center services across the organization's operating companies within each region. This role is responsible for the end-to-end delivery of Contact Center services and the primary interface to the business for operational support and project delivery. The Contact Center Lead will be responsible for the Service Providers’ day-to-day performance and oversees Incident, Problem, Continuous Improvement, Release Management, Change Management, and Problem Management. You will also be responsible for relationships with the business, presenting service status, and remediating any escalations. The Lead will be required to participate in experiments, design considerations, and data analysis with engineering and deployment teams to ensure continuous improvement and provide regional-specific requirements.Key Responsibilities Responsible for end-to-end delivery of Contact Center services.Provides management of Contact Center operations across multiple environments: legacy, hybrid cloud, and pure cloud.Oversee and coordinate Contact Center P1/P2s and critical issues to ensure the Service Provider is restoring service as quickly and efficiently as possible.Ensure overall Incident Management achieves the goal of fast and efficient restoration of services including P3 & P4s.Utilize advanced analytics for continuous improvement and ensure best-in-class Contact Center performance through proactive and predictive monitoring and controls.Partner with other TS organizations to deliver end-to-end process excellence resulting in more robust infrastructure services.Fosters and maintains customer relationships to understand and respond to customer’s operational needs.Coordinate site health assessments and manage remediation of network infrastructure opportunities. Other Responsibilities Provide input for the development of operational ITIL standards, policies, and guidelinesManage the development of requirements for Service Providers to ensure appropriate standards, policies, and guidelines are includedEnsure service acceptance for deployed infrastructureTechnically direct suppliers to maintain SLA'sTAO for operations servers/appsWhy We Think This Job Is Great It’s a remote full-time, 100% remote position where you’ll work from home with tech provided by the companyYou’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to youCompetitive salary, benefits, and PTOQualifications Bachelor’s degree, preferably in computer science/applications/information technology.8-10 years related experience.Must have experience in Genesys Pure Connect, Genesys Pure Cloud, Amazon Connect, Cisco UCCx, CAAS, SIP.Experience in working with voice protocols, IP telephony, Cisco Call Manager, Cisco Voice Gateway, WAN connectivity (MPLS & Internet).Proven experience managing premise-based Contact Center infrastructure and hybrid cloud solutions (with premise-based PBX integration) – IP Telephony and Contact Center operations required.Technical knowledge and experience across multiple technologies, hybrid cloud, pure cloud, and legacy environments (call handling, routing, workforce management, CRM integration, email management, telephony, call recording, IVR, speech analytics, and Chatbot).Excellent knowledge of the best available tools, software, applications, and systems for attaining best-in-class Contact Center solutions across the enterprise.Demonstrated knowledge and experience in implementing strategic technologies and their processes, procedures, and decision support.Good understanding of change management and testing requirements, techniques, and tools.Proven vendor management experience.Ability to create constructive relationships, influence, and communicate (to the project team, IT management, and non-technical staff).Demonstrated ability to build strong business and vendor/supplier relationships that ensure the successful delivery of IT services in a managed services environment.Good written and oral communication skills.Proven analytical, evaluative, and problem-solving abilities.Ability to effectively prioritize and execute in a high-pressure environment.ITIL, Genesys Certified Associate, CCNA, CCNP preferred.Experience working with a large Managed Service Provider.Experience working with transport providers.Experience with network tools and ServiceNow.Genesys Certified preferred.Experience in managing contact center portfolioAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
remote
remote
Technical Support Engineer
Airbase IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About Us:Airbase is the first all-in-one spend management platform that provides companies unparalleled control and visibility into every dollar spent. Finance teams deserve a solution that eliminates the tedious work involved in managing spend and allows them to focus on being strategic partners to the rest of the business. We do that by replacing the multiple systems typically used to manage spend with a single platform that handles every workflow including expense approval and payments (physical cards, virtual cards, ACH, check), while also automating away the bulk of spend-related accounting. Learn more about why innovative companies like Gusto, Segment, Doximity, Getaround, Netlify, and more trust Airbase at www.airbase.ioAbout the Job:You will bring technical expertise and skills to manage the first level of support for all incoming production software application issues. You will own and manage sustenance of stable software applications as well. Your solutions will impact the user experience for Airbase customers. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. High impact production issues often require coordination between multiple Development, Operations, and IT Support groups, so you get to experience a breadth of impact with various groups.Responsibilities:Develop a deep understanding of internal application which will include understanding of the global FinTech payment systems.Provide online support to Airbase customers.Gather detailed information on the question/issue raised to determine how to best provide assistance to the customer.Triaging of issues and adhering to SLA’s.Analyze, identify, and resolve complicated problems and bug fixes.Escalating urgent issues quickly and engaging engineers from relevant squads as necessary to work within and measure against customer SLAs.Maintain an ongoing record of problem analysis and resolution activity in a tracking system visible to internal stakeholders..Proactively monitor performance of production and non-production environments & applications.File and drive issues to closure with external partners.Work with Customer Success, Product, and Engineering departments to ensure fast turnaround and provide quality service to Airbase customers.Provide feedback from customer users to the team.Work remotely in the US time zone (PST).Skills/Experience Required:Confident and can effectively communicate both in oral and written English.At least three (3) years experience in providing production support including performance monitoring and real-time log analysis & investigation.Has understanding of technologies and architectures in a highly scalable and available setup environment.Has understanding of highly transactional and large relational and complex systems.Has deep understanding and experience in Linux, PostgreSQL, SQL, Python, Java, and Javascript.Experience with NetSuite / ERP System .Excellent customer orientation skills.Excellent problem solving, critical thinking, and analytical skills.Self-sufficient and self-driven.Nice to Haves: Has prior programming experience and worked with a startup company. At least five (5) years experience in product development or test engineering. Experience in business and financial processes is an advantage.We offer competitive cash compensation and very attractive equity. A large part of our team is distributed and remote. We're a very remote-friendly company and you can work from anywhere in the world.
Airbase
(IT / Development)
About Us:Airbase is the first all-in-one spend management platform that provides companies unparalleled control and visibility into every dollar spent. Finance teams deserve a solution that eliminates the tedious work involved in managing spend and allows them to focus on being strategic partners to the rest of the business. We do that by replacing the multiple systems typically used to manage spend with a single platform that handles every workflow including expense approval and payments (physical cards, virtual cards, ACH, check), while also automating away the bulk of spend-related accounting. Learn more about why innovative companies like Gusto, Segment, Doximity, Getaround, Netlify, and more trust Airbase at www.airbase.ioAbout the Job:You will bring technical expertise and skills to manage the first level of support for all incoming production software application issues. You will own and manage sustenance of stable software applications as well. Your solutions will impact the user experience for Airbase customers. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. High impact production issues often require coordination between multiple Development, Operations, and IT Support groups, so you get to experience a breadth of impact with various groups.Responsibilities:Develop a deep understanding of internal application which will include understanding of the global FinTech payment systems.Provide online support to Airbase customers.Gather detailed information on the question/issue raised to determine how to best provide assistance to the customer.Triaging of issues and adhering to SLA’s.Analyze, identify, and resolve complicated problems and bug fixes.Escalating urgent issues quickly and engaging engineers from relevant squads as necessary to work within and measure against customer SLAs.Maintain an ongoing record of problem analysis and resolution activity in a tracking system visible to internal stakeholders..Proactively monitor performance of production and non-production environments & applications.File and drive issues to closure with external partners.Work with Customer Success, Product, and Engineering departments to ensure fast turnaround and provide quality service to Airbase customers.Provide feedback from customer users to the team.Work remotely in the US time zone (PST).Skills/Experience Required:Confident and can effectively communicate both in oral and written English.At least three (3) years experience in providing production support including performance monitoring and real-time log analysis & investigation.Has understanding of technologies and architectures in a highly scalable and available setup environment.Has understanding of highly transactional and large relational and complex systems.Has deep understanding and experience in Linux, PostgreSQL, SQL, Python, Java, and Javascript.Experience with NetSuite / ERP System .Excellent customer orientation skills.Excellent problem solving, critical thinking, and analytical skills.Self-sufficient and self-driven.Nice to Haves: Has prior programming experience and worked with a startup company. At least five (5) years experience in product development or test engineering. Experience in business and financial processes is an advantage.We offer competitive cash compensation and very attractive equity. A large part of our team is distributed and remote. We're a very remote-friendly company and you can work from anywhere in the world.
remote
remote
Support Engineer (APAC)
GitLab IT / Development
Remote (Asia Time Zone Permitted) Negotiable
GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute .A Brief Overview Of The GitLab Customer Support DepartmentThe GitLab Customer Support Department is a 100+ person globally distributed team that consists of Support Engineering , Support Operations , and Support Management .The GitLab Support Team provides technical support to GitLab Saas and Self-Managed customers.Blogs about working in Customer Support @ GitLab:Working for GitLab - from full stack web developer to Support EngineerGitLab Support Virtual Pizza Party Support Engineer Support Engineering at GitLab isn’t just a title - those who occupy this role are embedded within the Engineering department and truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. That’s not all though - you’d equally be invited to improve our documentation, help build out more efficient support processes in our issue tracker, and dive into the cutting edge technologies that will define how we will do work tomorrow. We want to live in a world where everyone can contribute , and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.You Should Apply Ifyou're a natural communicator and delight in using those skills to help others.you love exploring new technologies and figuring things out the hard way.you’ve got 2+ years of experience in a support or other service-oriented customer facing role.within the last 5 years, you've worked at one company for at least 2 years.you have experience writing support content.you’re experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.you have experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.you're comfortable using support platforms such as Zendesk and Salesforce.you’re able to communicate complex technical topics to customers and coworkers of varying technical skill levels.you’re experienced with some of the following: Linux, Git, CI/CD, MVC frameworks (Rails, Django, Laravel or others ). We typically follow this hiring process for Support Engineers. Remote-APACCountry Hiring GuidelinesGitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Your PrivacyFor information about our privacy practices in the recruitment process, please visit our Recruitment Privacy Policy page.
GitLab
(IT / Development)
GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute .A Brief Overview Of The GitLab Customer Support DepartmentThe GitLab Customer Support Department is a 100+ person globally distributed team that consists of Support Engineering , Support Operations , and Support Management .The GitLab Support Team provides technical support to GitLab Saas and Self-Managed customers.Blogs about working in Customer Support @ GitLab:Working for GitLab - from full stack web developer to Support EngineerGitLab Support Virtual Pizza Party Support Engineer Support Engineering at GitLab isn’t just a title - those who occupy this role are embedded within the Engineering department and truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. That’s not all though - you’d equally be invited to improve our documentation, help build out more efficient support processes in our issue tracker, and dive into the cutting edge technologies that will define how we will do work tomorrow. We want to live in a world where everyone can contribute , and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.You Should Apply Ifyou're a natural communicator and delight in using those skills to help others.you love exploring new technologies and figuring things out the hard way.you’ve got 2+ years of experience in a support or other service-oriented customer facing role.within the last 5 years, you've worked at one company for at least 2 years.you have experience writing support content.you’re experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.you have experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.you're comfortable using support platforms such as Zendesk and Salesforce.you’re able to communicate complex technical topics to customers and coworkers of varying technical skill levels.you’re experienced with some of the following: Linux, Git, CI/CD, MVC frameworks (Rails, Django, Laravel or others ). We typically follow this hiring process for Support Engineers. Remote-APACCountry Hiring GuidelinesGitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Your PrivacyFor information about our privacy practices in the recruitment process, please visit our Recruitment Privacy Policy page.
remote
remote
Site Reliability Engineer (Remote)
Warung Pintar IT / Development
Remote (Asia Time Zone Permitted) Negotiable
ResponsibilitiesCreating tools to assist and facilitate the systemSetting up and maintaining Code Repository systemsMonitoring and managing all daily production logs from all applicationsDeveloping automation tools or scripts for monitoring, deploying, logging and back upWork with a team to ensure projects are completed effectively and efficiently RequirementsPassion in codingExperienced with Linux/Unix/Windows AdministrationExperienced with source controlPrior experience working with Amazon Web Services (AWS), Google Cloud Platform (GCP)Experience with networking, a server administratorExperience sharding large databasesExperience in providing observability into complex software architectures through monitoring and logging solutionBenefitsLaptop Ownership ProgramCommunication & Transportation AllowanceVision AllowanceMaternity AllowanceInsurance with Dental cover and COVID-19 free special coveragePrivate Medical/health insurance for employee and family members (spouse up to 3 children)BPJS Allowance (Jaminan Hari Tua, Kesehatan, Jaminan Pensiun, Jaminan Kecelakaan Kerja, Jaminan KematianExperience working in a fast-paced industryFlexible working hours 11 Fun and humble culture that cares about your personal growth
Warung Pintar
(IT / Development)
ResponsibilitiesCreating tools to assist and facilitate the systemSetting up and maintaining Code Repository systemsMonitoring and managing all daily production logs from all applicationsDeveloping automation tools or scripts for monitoring, deploying, logging and back upWork with a team to ensure projects are completed effectively and efficiently RequirementsPassion in codingExperienced with Linux/Unix/Windows AdministrationExperienced with source controlPrior experience working with Amazon Web Services (AWS), Google Cloud Platform (GCP)Experience with networking, a server administratorExperience sharding large databasesExperience in providing observability into complex software architectures through monitoring and logging solutionBenefitsLaptop Ownership ProgramCommunication & Transportation AllowanceVision AllowanceMaternity AllowanceInsurance with Dental cover and COVID-19 free special coveragePrivate Medical/health insurance for employee and family members (spouse up to 3 children)BPJS Allowance (Jaminan Hari Tua, Kesehatan, Jaminan Pensiun, Jaminan Kecelakaan Kerja, Jaminan KematianExperience working in a fast-paced industryFlexible working hours 11 Fun and humble culture that cares about your personal growth
remote
remote
Client Technical Support (Remote)
CRM Online Australia Pty Ltd IT / Development
Remote (Asia Time Zone Permitted) Negotiable
ResponsibilitiesTroubleshoot systemDiagnose and solve software faultsMonitor and respond to requests, escalating as necessary, and informing customers of the progressImplement updates, upgrades, and patches in a timely manner to limit downtimeProvide procedural documentation and relevant reportsCommunicate with clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.Respond to service issues and requests in a timely manner, in adherence to service level agreements with customersEstablish a good working relationship with customers and other professionalsWork closely with customers to ensure satisfaction and improve areas of dissatisfactionCreate procedures that optimize the customer experienceProvide technical support to offshore customers/clientsRequirementsCandidate must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalentExperience in analyzing data to draw business-relevant conclusions and in data visualization techniques and toolsExperience as a Business Analyst is preferredWorking knowledge and understanding of databases and web servicesKnowledge of CRM system, JIRA, and Salesforce is an advantageExceptional problem solving and troubleshooting skillsStrong focus on procedures and documentationProficiency in SQL is an advantage but not requiredExcellent Oral and Written Communication skills
CRM Online Australia Pty Ltd
(IT / Development)
ResponsibilitiesTroubleshoot systemDiagnose and solve software faultsMonitor and respond to requests, escalating as necessary, and informing customers of the progressImplement updates, upgrades, and patches in a timely manner to limit downtimeProvide procedural documentation and relevant reportsCommunicate with clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.Respond to service issues and requests in a timely manner, in adherence to service level agreements with customersEstablish a good working relationship with customers and other professionalsWork closely with customers to ensure satisfaction and improve areas of dissatisfactionCreate procedures that optimize the customer experienceProvide technical support to offshore customers/clientsRequirementsCandidate must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalentExperience in analyzing data to draw business-relevant conclusions and in data visualization techniques and toolsExperience as a Business Analyst is preferredWorking knowledge and understanding of databases and web servicesKnowledge of CRM system, JIRA, and Salesforce is an advantageExceptional problem solving and troubleshooting skillsStrong focus on procedures and documentationProficiency in SQL is an advantage but not requiredExcellent Oral and Written Communication skills
remote
remote
Faculty Positions Professor/Postdoctoral Fellow in Engineering Department
浙江大学宁波理工学院 IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Calling for application for China Talents Program - Million Funding Available!This is position is a Remote role due to Covid19, we currently receive applications from both Full time and Part time applicants.Please check below link and fill the application form to finish your application: https://lnkd.in/gukGZwaThis position is under China Talents Scheme, applicants will have to submit an application form with supporting documents for Pannel Review;This position is managed by a Recruitment Agency. Please contact Yuqing Gao for enquiry: https://www.linkedin.com/in/yuqing-gao-phd/For funding details and application process, please check this link: https://techtalentsuk.com/2019/06/10/apply-for-thousand-foreign-talents-plan-an-introduction/For instant replies on your application, please text us through WhatsApp: https://api.whatsapp.com/send?phone=447716752550Remote! Part time (Maximum 2 month per year ) or Full time (Maximum 9 month per year ) welcome.‍Living Allowance for time in China: Starting from 6000 USD per month‍Please submit your CV and supporting documents below through this link and we will contact you.‍To Apply:Please check below link and fill the application form to finish your application: https://lnkd.in/gukGZwaPlease send below documents to [email protected]‍Supporting documents lists:(0)Full CV with publication lists and Application Form(1)Proof of ID (eg. Passport)(2)Degree Certificate (eg.PhD degree certificate)(3)Proof of Previous and Current Employment (eg. Previous and current offer letters or employment confirmation letters for at least last 5 year, more will be needed after your passed the first screen stage)(4)Evidences of main projects that you have worked on as leaders or. Participants, e.g. funding approval letter(5)Award certificates (6) Other Certificates that you think may help with your application‍Supporting documents RequirementsSupporting evidence should be provided in a readable and clear version. The maximum size of each document should not exceed 1 M in order to be able to upload onto the application system.Please name each supporting documents correctly for us to speed up your applicationApplicants can submit what they have at hand for now and add more before the final deadline of July 2021If you have any difficulty finding any documents, just send what you have and we will advice if any alternative format we accept.‍Position:Positions are open at five distinct ranks: Postdoctoral Fellow,Assistant Professor, Associate Professor, Full Professor, and Chair Professor.‍Qualifications:EssentialA PhD in a related discipline. The disciplines include, but are not limited to, electrical engineering, computer science, information technology, energy and environment, nanotechnology and material science, life science and emerging technology. We emphasizes inter-disciplinary research.In-depth knowledge and proven skills of academic and applied research.Demonstrated ability to teach.Candidates must have published in international journals and participated in the acquisition of external funding.Main Duty and Responsibilities:Conducting guided and independent researchPublish in leading international journalsWriting research proposalsMeeting with project sponsorsSupport outreach activitiesTeaching short coursesAny other (incl. administrative) duties that may reasonably be assigned by the supervising faculty member.
浙江大学宁波理工学院
(IT / Development)
Calling for application for China Talents Program - Million Funding Available!This is position is a Remote role due to Covid19, we currently receive applications from both Full time and Part time applicants.Please check below link and fill the application form to finish your application: https://lnkd.in/gukGZwaThis position is under China Talents Scheme, applicants will have to submit an application form with supporting documents for Pannel Review;This position is managed by a Recruitment Agency. Please contact Yuqing Gao for enquiry: https://www.linkedin.com/in/yuqing-gao-phd/For funding details and application process, please check this link: https://techtalentsuk.com/2019/06/10/apply-for-thousand-foreign-talents-plan-an-introduction/For instant replies on your application, please text us through WhatsApp: https://api.whatsapp.com/send?phone=447716752550Remote! Part time (Maximum 2 month per year ) or Full time (Maximum 9 month per year ) welcome.‍Living Allowance for time in China: Starting from 6000 USD per month‍Please submit your CV and supporting documents below through this link and we will contact you.‍To Apply:Please check below link and fill the application form to finish your application: https://lnkd.in/gukGZwaPlease send below documents to [email protected]‍Supporting documents lists:(0)Full CV with publication lists and Application Form(1)Proof of ID (eg. Passport)(2)Degree Certificate (eg.PhD degree certificate)(3)Proof of Previous and Current Employment (eg. Previous and current offer letters or employment confirmation letters for at least last 5 year, more will be needed after your passed the first screen stage)(4)Evidences of main projects that you have worked on as leaders or. Participants, e.g. funding approval letter(5)Award certificates (6) Other Certificates that you think may help with your application‍Supporting documents RequirementsSupporting evidence should be provided in a readable and clear version. The maximum size of each document should not exceed 1 M in order to be able to upload onto the application system.Please name each supporting documents correctly for us to speed up your applicationApplicants can submit what they have at hand for now and add more before the final deadline of July 2021If you have any difficulty finding any documents, just send what you have and we will advice if any alternative format we accept.‍Position:Positions are open at five distinct ranks: Postdoctoral Fellow,Assistant Professor, Associate Professor, Full Professor, and Chair Professor.‍Qualifications:EssentialA PhD in a related discipline. The disciplines include, but are not limited to, electrical engineering, computer science, information technology, energy and environment, nanotechnology and material science, life science and emerging technology. We emphasizes inter-disciplinary research.In-depth knowledge and proven skills of academic and applied research.Demonstrated ability to teach.Candidates must have published in international journals and participated in the acquisition of external funding.Main Duty and Responsibilities:Conducting guided and independent researchPublish in leading international journalsWriting research proposalsMeeting with project sponsorsSupport outreach activitiesTeaching short coursesAny other (incl. administrative) duties that may reasonably be assigned by the supervising faculty member.
remote
remote
ServiceNow Staff Engineer (Remote work across Malaysia)
Renesas Electronics (Semiconductors)
Remote (Asia Time Zone Permitted) Negotiable
ServiceNow Staff Engineer (Remote work across Malaysia) Job Summary :: This position will be part of a Global ServiceNow support team responsible for all aspects of administering, configuring, and implementing an Enterprise ServiceNow environment. A key member of the Global IT Operations Support team with primary focus in Asia and working with other ServiceNow developers to standardize all of Renesas on ServiceNow as the chosen Enterprise Service Management solution. Your responsibilitie s :: Provide support for day-to-day operational tasks associated with administering, configuring, and implementing an enterprise ServiceNow environment. This includes, but not limited to, catalog items, incident forms, workflows, E-mail templates, status pages, CMDB imports, MID Server maintenance, ITIL and user training, and platform upgrades as well as module expansion activities to meet the needs of the business. Engineer that we need :: Degree holder with at least 5 years' experience supporting ServiceNow (or similar platforms).At least 2 years developing on the ServiceNow platform.Extensive experience with the ITSM ModuleAngularJS, JavaScript, HTML, and CSS experience requiredKnowledge of other ServiceNow modules This is a remote work position where we provide flexibility to work at home or anywhere you like!You could save on commuting and time, staying away from office politics, and finally having a great balance of work and family life!
Renesas Electronics
(Semiconductors)
ServiceNow Staff Engineer (Remote work across Malaysia) Job Summary :: This position will be part of a Global ServiceNow support team responsible for all aspects of administering, configuring, and implementing an Enterprise ServiceNow environment. A key member of the Global IT Operations Support team with primary focus in Asia and working with other ServiceNow developers to standardize all of Renesas on ServiceNow as the chosen Enterprise Service Management solution. Your responsibilitie s :: Provide support for day-to-day operational tasks associated with administering, configuring, and implementing an enterprise ServiceNow environment. This includes, but not limited to, catalog items, incident forms, workflows, E-mail templates, status pages, CMDB imports, MID Server maintenance, ITIL and user training, and platform upgrades as well as module expansion activities to meet the needs of the business. Engineer that we need :: Degree holder with at least 5 years' experience supporting ServiceNow (or similar platforms).At least 2 years developing on the ServiceNow platform.Extensive experience with the ITSM ModuleAngularJS, JavaScript, HTML, and CSS experience requiredKnowledge of other ServiceNow modules This is a remote work position where we provide flexibility to work at home or anywhere you like!You could save on commuting and time, staying away from office politics, and finally having a great balance of work and family life!
remote
remote
Remote Core Technology Manager
Employment Hero IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Provide best-practice running and architecture of the platform core; encompassingPerformance optimisation and software currencyDesign consultancy services for the wider Engineering team across all functional areasAddressing and staying ahead of security concernsInstrumentation, monitoring and alertingOwnership of infrastructure cost and capacity planning managementDevelopment responsibilities for shared assets used across functional areas and internal and external integrationsLeadership of multiple teams and team members, development of core technology staffEssentialRequirements5+ years designing complex systems as a Senior Engineer or specialist role including software architecture design and deployment5+ years of programming experience with deep proficiency in one of the following languages JavaScript, Ruby, Python, Go7+ years of programming experience in designing and developing APIs, microservices, web applications, mobile applications, real-time applications3+ years of cloud platform Infrastructure experienceStrong communication and written skillsExperience managing Technology teams across a range of disciplinesKnowledge of and advocate for Continuous Integration, Continuous Deployment and Software Engineering best practicesCritical thinker with strong analytical and problem-solving skillsBachelor's degree in Computer Science, Software Engineering or equivalentBonusMasters or higher qualifications in Computer Science, Software Engineering or equivalentExperience working in a fast-paced SaaS environmentDeep knowledge of AWS cloud platformBenefitsWe also have a great range of perks20 annual leave days1 Leisure Rules dayTop private healthcare package (Included your spouses and children)Work From Home AllowanceUSD 500/ annual/ person for books/ tech conferences/coursesUSD 500/ annual/ person for English learningParking fee funded by companyLunch allowance for every working dayAustralian Trip for who are eligibleVery attractive Referral BonusWhy join Employment Hero?Deloitte Technology Fast 50 2020, ranked #42 in AustraliaLinkedIn Top 10 Startups 2020Raised $140 million in a Series E funding round, led by global venture capital firm. This brings our valuation to $800 million.Raised $22M Series C Round led by Seek July 2019Raised $8 mill series B round led by Seek and OneVenturesDeloitte Technology Fast 50 2019, ranked #20 in AustraliaGetApp Category Leader Q1 2019Deloitte Technology Fast 50 2018, ranked #12 in AustraliaHRD Gold Medalist - Human Capital Management Systems 2018HRD Gold Medalist - Rewards and Recognition Service Provider 2018HRD Rewards and Recognition Employer of Choice 2018LinkedIn Top 25 Startups 2018EY Entrepreneur of the Year National Finalist 2018Dynamic Business Top 10 Entrepreneurs, our CEO Ben Thompson ranked #2BRW Most Innovative Companies 2015Anthill Smart 100 List 2015Startup Daily Top 50 Emerging Leaders 2015HRD Employer of Choice Award 2015Aon Hewitt Best Employers 2013
Employment Hero
(IT / Development)
Provide best-practice running and architecture of the platform core; encompassingPerformance optimisation and software currencyDesign consultancy services for the wider Engineering team across all functional areasAddressing and staying ahead of security concernsInstrumentation, monitoring and alertingOwnership of infrastructure cost and capacity planning managementDevelopment responsibilities for shared assets used across functional areas and internal and external integrationsLeadership of multiple teams and team members, development of core technology staffEssentialRequirements5+ years designing complex systems as a Senior Engineer or specialist role including software architecture design and deployment5+ years of programming experience with deep proficiency in one of the following languages JavaScript, Ruby, Python, Go7+ years of programming experience in designing and developing APIs, microservices, web applications, mobile applications, real-time applications3+ years of cloud platform Infrastructure experienceStrong communication and written skillsExperience managing Technology teams across a range of disciplinesKnowledge of and advocate for Continuous Integration, Continuous Deployment and Software Engineering best practicesCritical thinker with strong analytical and problem-solving skillsBachelor's degree in Computer Science, Software Engineering or equivalentBonusMasters or higher qualifications in Computer Science, Software Engineering or equivalentExperience working in a fast-paced SaaS environmentDeep knowledge of AWS cloud platformBenefitsWe also have a great range of perks20 annual leave days1 Leisure Rules dayTop private healthcare package (Included your spouses and children)Work From Home AllowanceUSD 500/ annual/ person for books/ tech conferences/coursesUSD 500/ annual/ person for English learningParking fee funded by companyLunch allowance for every working dayAustralian Trip for who are eligibleVery attractive Referral BonusWhy join Employment Hero?Deloitte Technology Fast 50 2020, ranked #42 in AustraliaLinkedIn Top 10 Startups 2020Raised $140 million in a Series E funding round, led by global venture capital firm. This brings our valuation to $800 million.Raised $22M Series C Round led by Seek July 2019Raised $8 mill series B round led by Seek and OneVenturesDeloitte Technology Fast 50 2019, ranked #20 in AustraliaGetApp Category Leader Q1 2019Deloitte Technology Fast 50 2018, ranked #12 in AustraliaHRD Gold Medalist - Human Capital Management Systems 2018HRD Gold Medalist - Rewards and Recognition Service Provider 2018HRD Rewards and Recognition Employer of Choice 2018LinkedIn Top 25 Startups 2018EY Entrepreneur of the Year National Finalist 2018Dynamic Business Top 10 Entrepreneurs, our CEO Ben Thompson ranked #2BRW Most Innovative Companies 2015Anthill Smart 100 List 2015Startup Daily Top 50 Emerging Leaders 2015HRD Employer of Choice Award 2015Aon Hewitt Best Employers 2013
remote
remote
CMS Engineer - Drupal (All gender) || Location - Bangkok, TH / Remote
THIS IS! Digital Media Group Thailand Company Limited IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We work because we love what we do and we are seeking like-minded individuals!That's why we're in it. To stretch, to think big, to stumble, to get back up, to never stop until we not only solve a problem but create something transformational. Our passionate teams are made from different disciplines and backgrounds because diverse minds don't think like — they think bigger, together.As a CMS Engineer - Drupal, you will be responsible for designing and implementing new features and functionality, establishing and guiding the website's architecture, ensuring high-performance and availability, and managing all technical aspects of the CMS.TasksWhat you will do:Your most important task is to help your team deliver good software projects and platforms that the whole team is proud of. That can include the following tasksDevelop custom themes and plugins/modules in Drupal and testing to ensure high quality code and executionDevelop custom APIs and functionality in DrupalDevelop and optimize websites, conduct website performance tests and fixing issuesWorking with project managers to discuss the desired website functionality and provide solutionsManaging all technical aspects of the CMSWork with various Drupal plugins/modules and Customize as per the needsSuggest best practices, innovative ideas, and methods for attracting new clients and existing clientsRequirementsExcellent knowledge of PHP and developing websites with Drupal5+ years experience coding custom themes/plugins/modules for DrupalExtensive knowledge of HTML, CSS and JavascriptStrong Front-End skills and fully capable of Back-End DevelopmentExcellent Logical reasoningKnowledge and professional experience of wordpress is a plusKnowledge and professional experience on working with Laravel, Symfony or other PHP frameworks is a plusBenefitsWe are a worldwide team of passionate developers, project managers and designers that create outstanding custom digital solutions for mobile devices, VR/AR headsets, browsers and voice systems.At THIS IS! DMG, we want to work with professional and smart individuals that are interested in increasing their skills and create perfect solutions. We are focussed and driven by our mission to provide the best solutions for our customers in every project.Why work with usYou’re an individual person and a future expert in your field! That is why we try to offer everyone an environment where they can concentrate on their work. That's why we offer health insurance, learning allowance and a kitchen full of food for everyone. It's not only this - We are also interested in what we can do for you to let you concentrate on your work and personal development. Somethings we are maybe already offering but we are also willing to talk about new ideas and improvements.Competitive salary and benefits.Possibility of Home Office, Remote Work, and Work & TravelCasual and friendly work environment, T-shirt and jeans are welcomeWork-related education in new topics like Blockchain, Virtual Reality, BigData, AI and IoTSick leave and annual leaveAnd more to offerNo matter who you are, where you come from, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us THIS IS! Digital Media Group.If you love development, you should join us!
THIS IS! Digital Media Group Thailand Company Limited
(IT / Development)
We work because we love what we do and we are seeking like-minded individuals!That's why we're in it. To stretch, to think big, to stumble, to get back up, to never stop until we not only solve a problem but create something transformational. Our passionate teams are made from different disciplines and backgrounds because diverse minds don't think like — they think bigger, together.As a CMS Engineer - Drupal, you will be responsible for designing and implementing new features and functionality, establishing and guiding the website's architecture, ensuring high-performance and availability, and managing all technical aspects of the CMS.TasksWhat you will do:Your most important task is to help your team deliver good software projects and platforms that the whole team is proud of. That can include the following tasksDevelop custom themes and plugins/modules in Drupal and testing to ensure high quality code and executionDevelop custom APIs and functionality in DrupalDevelop and optimize websites, conduct website performance tests and fixing issuesWorking with project managers to discuss the desired website functionality and provide solutionsManaging all technical aspects of the CMSWork with various Drupal plugins/modules and Customize as per the needsSuggest best practices, innovative ideas, and methods for attracting new clients and existing clientsRequirementsExcellent knowledge of PHP and developing websites with Drupal5+ years experience coding custom themes/plugins/modules for DrupalExtensive knowledge of HTML, CSS and JavascriptStrong Front-End skills and fully capable of Back-End DevelopmentExcellent Logical reasoningKnowledge and professional experience of wordpress is a plusKnowledge and professional experience on working with Laravel, Symfony or other PHP frameworks is a plusBenefitsWe are a worldwide team of passionate developers, project managers and designers that create outstanding custom digital solutions for mobile devices, VR/AR headsets, browsers and voice systems.At THIS IS! DMG, we want to work with professional and smart individuals that are interested in increasing their skills and create perfect solutions. We are focussed and driven by our mission to provide the best solutions for our customers in every project.Why work with usYou’re an individual person and a future expert in your field! That is why we try to offer everyone an environment where they can concentrate on their work. That's why we offer health insurance, learning allowance and a kitchen full of food for everyone. It's not only this - We are also interested in what we can do for you to let you concentrate on your work and personal development. Somethings we are maybe already offering but we are also willing to talk about new ideas and improvements.Competitive salary and benefits.Possibility of Home Office, Remote Work, and Work & TravelCasual and friendly work environment, T-shirt and jeans are welcomeWork-related education in new topics like Blockchain, Virtual Reality, BigData, AI and IoTSick leave and annual leaveAnd more to offerNo matter who you are, where you come from, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us THIS IS! Digital Media Group.If you love development, you should join us!
remote
remote
Workplace Technology Remote Support
Accenture in the Philippines (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Provide Remote Desktop Support Complete Shift summary tracker with accurate information and submit it to the unit supervisor Ensure feedback from Calibration is understood and applied across machines Accurate tracking of disconnected machinesGraduate of any field b. Minimum of 3 years relevant IT experience c. Knowledgeable in PC troubleshooting d. Good communication skills e. Comptia Aplus certification is a plus
Accenture in the Philippines
(Information technology and services)
Provide Remote Desktop Support Complete Shift summary tracker with accurate information and submit it to the unit supervisor Ensure feedback from Calibration is understood and applied across machines Accurate tracking of disconnected machinesGraduate of any field b. Minimum of 3 years relevant IT experience c. Knowledgeable in PC troubleshooting d. Good communication skills e. Comptia Aplus certification is a plus
remote
remote
Data Solution Architect
Textile Exchange IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Who we are: Textile Exchange is a global non-profit working to help the fashion and textile industry transform fiber and material production by working with a robust membership of brands, retailers and suppliers to accelerate the use of preferred fibers across the global textile industry.What we do: In short, we build a community that can collectively accomplish what no individual or company can do alone. We develop, manage, and promote a suite of leading industry standards, as well as collect and publish critical industry data and insights that enable brands and retailers to measure, manage, and track their use of preferred fiber and materials. How we do it: With a robust membership representing leading brands, retailers, and suppliers, Textile Exchange is positively impacting the climate through accelerating the use of preferred fibers across the global textile industry.Climate+: With our new Climate+ strategy, Textile Exchange is the driving force for urgent climate action on textile fiber and materials with a goal of 45% reduced CO2 emissions from textile fiber and material production by 2030. By benchmarking the industry and providing actionable tools for improvement, Textile Exchange is driving a race to the top.Working at Textile Exchange: We work remotely with a team located in 20+ countries. Diverse group of advocates and activists committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other key environmental goals. We work collaboratively on important environmental issues around the world by working and interacting with farming groups, brands, retailers, and environmental experts in the textile and fashion industries around the world. We offer an opportunity to join a cutting-edge global environmental nonprofit and to help strengthen the impact of our organization. Each TEam member is offered a competitive compensation package with paid time off, yearly bonus, opportunities for continuing education, and more.IntroTextile Exchange is seeking an experienced Data Solution Architect to develop and maintain our Enterprise Data Solution. The ideal candidate must have strong technical skills and proven experience in similar capacity that covers TOGAF in the cloud environment and have the ability to evaluate/incorporate emerging technology.Job ScopeLead the development and maintenance of Enterprise Data Solution covering:TOGAF conceptual, logical and physical architecture modelingData modeling for OLOP, OLAP and OLTPMaster data management printlessReporting architecture / semantic layer designData as a Service architectureData ingestion / integration / ETLEnterprise data management principlesMulti-cloud MAAG experienceHigh level enterprise architectureManage activities that take place during solution ideation, solution design, and solution implementation.Manage the technical team and external consultants and solution providers for the overall technical delivery of a target state Enterprise Data Solution to support organizational vision, mission and strategic direction. Ensure designs adhere to the strategic design governance frameworkMaintain an overall view of current and future state technology architectureDefine and manage KPIsCommunicates the architecture to stakeholders and/or facilitate technical workshopsPerform QA of proposed design solutionsEnsure key business risks are fully understood, controlled and mitigated Ensure key controls are tested and maintainedAddress business-critical break-fix engineering needs and other minor updates across an Enterprise Data Solution Stack as needed including:Data pipelining (SQL, Databricks, Data Factory, Azure functions)HTTP/s & API development / maintenanceCloud configuration / non-functional Azure environment configurationDatabase / Blob / GEN2 data storage designReporting (PowerBI)Job RequirementA minimum of 8 - 12 years’ experience as a solution architect or similar capacityExperience in solutioning cloud based TOGAF Enterprise Data Solution, preferably AzureProven skills in data architecture (OLOP, OLAP and OLTP), cloud architecture, enterprise integration architecture, analytic architecture and enterprise data management principlesSkillsets required to address business-critical break-fix engineering needs and other minor updatesBachelor’s Degree or equivalent from a reputable university in Information Technology or Computer Science or equivalent discipline.Excellent verbal/written communication skills, including communicating technical issues and complex solutions to non-technical audiencesStrong organizational, analytical ability, judgment and problem analysis techniques with attention to detailAbility to work independently and have strong interpersonal skills to work effectively in a cross functional teamJob PackageContract full time position (40 hours per week)Compensation range: US $70,000 – 95,000 per yearWork from home, virtual/remote (flexible working hours is a must due to difference in international time zones).Textile Exchange is currently unable to provide sponsorship for work permits. Candidates need to have existing right to work in nominated working location. Textile Exchange is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Textile Exchange
(IT / Development)
Who we are: Textile Exchange is a global non-profit working to help the fashion and textile industry transform fiber and material production by working with a robust membership of brands, retailers and suppliers to accelerate the use of preferred fibers across the global textile industry.What we do: In short, we build a community that can collectively accomplish what no individual or company can do alone. We develop, manage, and promote a suite of leading industry standards, as well as collect and publish critical industry data and insights that enable brands and retailers to measure, manage, and track their use of preferred fiber and materials. How we do it: With a robust membership representing leading brands, retailers, and suppliers, Textile Exchange is positively impacting the climate through accelerating the use of preferred fibers across the global textile industry.Climate+: With our new Climate+ strategy, Textile Exchange is the driving force for urgent climate action on textile fiber and materials with a goal of 45% reduced CO2 emissions from textile fiber and material production by 2030. By benchmarking the industry and providing actionable tools for improvement, Textile Exchange is driving a race to the top.Working at Textile Exchange: We work remotely with a team located in 20+ countries. Diverse group of advocates and activists committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other key environmental goals. We work collaboratively on important environmental issues around the world by working and interacting with farming groups, brands, retailers, and environmental experts in the textile and fashion industries around the world. We offer an opportunity to join a cutting-edge global environmental nonprofit and to help strengthen the impact of our organization. Each TEam member is offered a competitive compensation package with paid time off, yearly bonus, opportunities for continuing education, and more.IntroTextile Exchange is seeking an experienced Data Solution Architect to develop and maintain our Enterprise Data Solution. The ideal candidate must have strong technical skills and proven experience in similar capacity that covers TOGAF in the cloud environment and have the ability to evaluate/incorporate emerging technology.Job ScopeLead the development and maintenance of Enterprise Data Solution covering:TOGAF conceptual, logical and physical architecture modelingData modeling for OLOP, OLAP and OLTPMaster data management printlessReporting architecture / semantic layer designData as a Service architectureData ingestion / integration / ETLEnterprise data management principlesMulti-cloud MAAG experienceHigh level enterprise architectureManage activities that take place during solution ideation, solution design, and solution implementation.Manage the technical team and external consultants and solution providers for the overall technical delivery of a target state Enterprise Data Solution to support organizational vision, mission and strategic direction. Ensure designs adhere to the strategic design governance frameworkMaintain an overall view of current and future state technology architectureDefine and manage KPIsCommunicates the architecture to stakeholders and/or facilitate technical workshopsPerform QA of proposed design solutionsEnsure key business risks are fully understood, controlled and mitigated Ensure key controls are tested and maintainedAddress business-critical break-fix engineering needs and other minor updates across an Enterprise Data Solution Stack as needed including:Data pipelining (SQL, Databricks, Data Factory, Azure functions)HTTP/s & API development / maintenanceCloud configuration / non-functional Azure environment configurationDatabase / Blob / GEN2 data storage designReporting (PowerBI)Job RequirementA minimum of 8 - 12 years’ experience as a solution architect or similar capacityExperience in solutioning cloud based TOGAF Enterprise Data Solution, preferably AzureProven skills in data architecture (OLOP, OLAP and OLTP), cloud architecture, enterprise integration architecture, analytic architecture and enterprise data management principlesSkillsets required to address business-critical break-fix engineering needs and other minor updatesBachelor’s Degree or equivalent from a reputable university in Information Technology or Computer Science or equivalent discipline.Excellent verbal/written communication skills, including communicating technical issues and complex solutions to non-technical audiencesStrong organizational, analytical ability, judgment and problem analysis techniques with attention to detailAbility to work independently and have strong interpersonal skills to work effectively in a cross functional teamJob PackageContract full time position (40 hours per week)Compensation range: US $70,000 – 95,000 per yearWork from home, virtual/remote (flexible working hours is a must due to difference in international time zones).Textile Exchange is currently unable to provide sponsorship for work permits. Candidates need to have existing right to work in nominated working location. Textile Exchange is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
remote
remote
Technical Writer / Sr Technical Writer
GitLab IT / Development
Remote (Asia Time Zone Permitted) Negotiable
This Technical Writer or Senior Technical Writer position is 100% remote.It’s an exciting time to join our team. We're one of the world’s largest all-remote companies, and we've been intentionally building our culture this way from the start. With more than 1,200 team members in 65+ countries, GitLab is a place where you can contribute from almost anywhere. We are an ambitious, productive team that embraces a set of shared values in everything we do.As a Technical Writer at GitLab, you will be responsible for ensuring that the documentation for all of our products is clear, correct, comprehensive, and easy to use.We are looking for great writers with strong technical proficiencies to help our users succeed with our rapidly evolving suite of DevOps tools .The culture here at GitLab is something we’re incredibly proud of. Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. You can also expect stock options and a competitive salary. Our compensation calculator will be shared with selected candidates before any interview.Diversity, Inclusion, and Belonging (DIB) are fundamental to the success of GitLab. We want to infuse DIB in every way possible and in all that we do. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best. With more than 100,000 organizations using GitLab, our goal is to have a team that is representative of our users.What You'll Do In This RoleYou’ll continuously improve GitLab’s documentation content in collaboration with engineers, product managers, and others.You'll review and edit content for all new and enhanced features.You’ll produce content for using GitLab features, including contextual content that clarifies why and when a user might use a feature or workflow.You’ll help developers and other members of the community who have documentation-related questions.You’ll identify and address content gaps or the need for additional media such as diagrams or videos.You’ll participate in reviews and revamps of section or page content and structure.You’ll help review and triage incoming suggestions, corrections, and other content from the GitLab community.You’ll help review and create UI text, such as field labels and error messages, in our product.You’ll continuously improve the GitLab documentation site features and user experience in collaboration with engineers and other technical writers. These efforts might include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.You’ll contribute to the improvement of team process and style, as well as cross-functional efforts.Senior Technical Writers will plan and complete large content initiatives, such as section reviews and revamps.Senior Technical Writers will plan and lead documentation site feature enhancement initiatives & work with UX Researchers and Product Designers to identify contextual content & documentation opportunities in the productSenior Technical Writers will also mentor newly hired technical writers, lead projects when pairing with other technical writers, and plan new cross-functional efforts.You Should Apply If You HaveExperience writing, editing, researching, and planning software documentation.Excellent skills in grammar, minimalist documentation design, and effective information architecture.Great teaching skills that translate into amazing written work.Experience using the Linux shell, command-line Git, HTML/CSS, and/or at least one programming language (does not have to be in a professional context).Experience using static site generators and managing docs as code.Experience with some of the following:Using or documenting DevOps toolsJavaScript and intermediate front-end developmentAdvanced programming or other technical experienceUsing GitLabA rapidly scaling start-up environmentRemote work; especially in collaboration with others across countries and time zonesIf Applying To a Senior Role, You Should HaveExtensive experience as a technical writer.Experience producing documentation for a variety of products and services.Some experience planning and leading major initiatives, such as the launch of new documentation resources, large-scale documentation reviews and revamps, and cross-functional initiatives.Experience with static site generators, managing docs as code, and the nuances of differing markup standards and rendering engines.Experience establishing processes used by teams across an organization in support of documentation.Demonstrated use of data in evidenced-based decision making.Experience with DevOps tools and some degree of frontend or backend engineering.Excitement about our values of collaboration, results, efficiency, diversity, iteration, and transparency.Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.Also, we know it’s tough, but please try to avoid the confidence gap . You don’t have to match all the listed requirements exactly to be considered for this role.Our hiring process for this Technical Writer position typically follows five stages. The details of this process can be found within our job family page .Remote-Americas-EMEARemote-USRemote-APACRemote-globalCountry Hiring GuidelinesPlease visit our Country Hiring Guidelines page to see where we can hire.Your PrivacyFor information about our privacy practices in the recruitment process, please visit our Recruitment Privacy Policy page.
GitLab
(IT / Development)
This Technical Writer or Senior Technical Writer position is 100% remote.It’s an exciting time to join our team. We're one of the world’s largest all-remote companies, and we've been intentionally building our culture this way from the start. With more than 1,200 team members in 65+ countries, GitLab is a place where you can contribute from almost anywhere. We are an ambitious, productive team that embraces a set of shared values in everything we do.As a Technical Writer at GitLab, you will be responsible for ensuring that the documentation for all of our products is clear, correct, comprehensive, and easy to use.We are looking for great writers with strong technical proficiencies to help our users succeed with our rapidly evolving suite of DevOps tools .The culture here at GitLab is something we’re incredibly proud of. Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. You can also expect stock options and a competitive salary. Our compensation calculator will be shared with selected candidates before any interview.Diversity, Inclusion, and Belonging (DIB) are fundamental to the success of GitLab. We want to infuse DIB in every way possible and in all that we do. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best. With more than 100,000 organizations using GitLab, our goal is to have a team that is representative of our users.What You'll Do In This RoleYou’ll continuously improve GitLab’s documentation content in collaboration with engineers, product managers, and others.You'll review and edit content for all new and enhanced features.You’ll produce content for using GitLab features, including contextual content that clarifies why and when a user might use a feature or workflow.You’ll help developers and other members of the community who have documentation-related questions.You’ll identify and address content gaps or the need for additional media such as diagrams or videos.You’ll participate in reviews and revamps of section or page content and structure.You’ll help review and triage incoming suggestions, corrections, and other content from the GitLab community.You’ll help review and create UI text, such as field labels and error messages, in our product.You’ll continuously improve the GitLab documentation site features and user experience in collaboration with engineers and other technical writers. These efforts might include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.You’ll contribute to the improvement of team process and style, as well as cross-functional efforts.Senior Technical Writers will plan and complete large content initiatives, such as section reviews and revamps.Senior Technical Writers will plan and lead documentation site feature enhancement initiatives & work with UX Researchers and Product Designers to identify contextual content & documentation opportunities in the productSenior Technical Writers will also mentor newly hired technical writers, lead projects when pairing with other technical writers, and plan new cross-functional efforts.You Should Apply If You HaveExperience writing, editing, researching, and planning software documentation.Excellent skills in grammar, minimalist documentation design, and effective information architecture.Great teaching skills that translate into amazing written work.Experience using the Linux shell, command-line Git, HTML/CSS, and/or at least one programming language (does not have to be in a professional context).Experience using static site generators and managing docs as code.Experience with some of the following:Using or documenting DevOps toolsJavaScript and intermediate front-end developmentAdvanced programming or other technical experienceUsing GitLabA rapidly scaling start-up environmentRemote work; especially in collaboration with others across countries and time zonesIf Applying To a Senior Role, You Should HaveExtensive experience as a technical writer.Experience producing documentation for a variety of products and services.Some experience planning and leading major initiatives, such as the launch of new documentation resources, large-scale documentation reviews and revamps, and cross-functional initiatives.Experience with static site generators, managing docs as code, and the nuances of differing markup standards and rendering engines.Experience establishing processes used by teams across an organization in support of documentation.Demonstrated use of data in evidenced-based decision making.Experience with DevOps tools and some degree of frontend or backend engineering.Excitement about our values of collaboration, results, efficiency, diversity, iteration, and transparency.Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.Also, we know it’s tough, but please try to avoid the confidence gap . You don’t have to match all the listed requirements exactly to be considered for this role.Our hiring process for this Technical Writer position typically follows five stages. The details of this process can be found within our job family page .Remote-Americas-EMEARemote-USRemote-APACRemote-globalCountry Hiring GuidelinesPlease visit our Country Hiring Guidelines page to see where we can hire.Your PrivacyFor information about our privacy practices in the recruitment process, please visit our Recruitment Privacy Policy page.
Senior HIV Technical Advisor - Proposal
University Research Co., LLC (URC) & Center for Human Services (CHS) IT / Development
Yangon Negotiable
Senior HIV Technical AdvisorHours: Full-timeLocation: MyanmarSalary: Commensurate with required experience and qualificationsReports to: Deputy Chief of PartyUniversity Research Co., LLC (URC)URC is a global company dedicated to helping countries build and sustain resilient health systems by supporting local partners in implementing science-driven, scalable solutions. With a non-profit affiliate, the Center for Human Services (CHS), URC manages projects in over 45 countries, including the United States.Established in 1965, URC offers a range of technical assistance to strengthen health and social systems and service quality by empowering communities and health workers to identify and scale up locally appropriate solutions to critical problems. Internationally, we expand access to and improve the quality of services addressing maternal, newborn, and child health; infectious diseases, including HIV/AIDS, TB, and malaria; reproductive health and family planning; food and nutrition; and vulnerable children and families. In the US, we focus on improving communication related to issues like substance abuse, with a focus on reaching underserved populations.URC’s mission is to provide innovative, evidence-based solutions to health and social challenges worldwide. Please join us in carrying out our mission ( http://www.urc-chs.com/ ).Project OverviewThis anticipated multi-year USAID TB and HIV Integrated Activity aims to achieve HIV epidemic control and eliminate TB by 2035 through catalyzing the development of solutions that address root causes hampering achievement in Myanmar.Specific ResponsibilitiesURC is currently seeking a qualified Senior Technical Advisor to provide technical and programmatic direction for the development and implementation of activities, assessments, and big data analyses for this activity.Primary Responsibilities Include, But Are Not Limited ToParticipate in identifying strategic priorities and opportunities for supported activities along with implementation of the annual work planEngage with USAID, other international donors, research institutions and other stakeholders to develop implementation research and dissemination partnershipsManage and provide technical support to implementation science evidence generation and evidence liberation (e.g. use of existing data sets, review of literature) activities as it relates to HIVLiaise with the MOH and National programs to expand quality HIV and TB/HIV servicesConduct technical monitoring of USAID deliverables and annual or semi-annual thematic reviewsSupport quantitative and qualitative research, synthesis, dissemination and use of new knowledgeSupport the development of timely research reports and assist in the dissemination of results to diverse audiences in order, to build knowledge for the projectOrganize and support communication with Communities of Practice (COPs)Develop products for translating research findings for implementation purposes for both peer reviewed journals, policy briefs, tools and other final products as appropriate.Required QualificationsMaster’s degree in epidemiology, infectious diseases, public health or related discipline with experience in interdisciplinary health services, operations, and/or implementation research;Minimum 10 years of experience in health, involving a range of research activities and products.Qualitative and quantitative research experience required.USAID experience preferable.Demonstrated experience and knowledge in HIV surveillance and prevention.Demonstrated experience in data analysis.Experience working in Myanmar or in contexts with similar needs preferred.Computer literacy is required: Strong Excel skills a must; Experience using Microsoft Access, Stata, SPSS or other data analysis software and statistical packages highly desiredStrong oral and written communication skills in English, including evidence of quality report writing and presentations.Demonstrated ability to meet deadlines with quality products.Strong organizational and interpersonal skills.Please note: these positions are contingent upon securing award.To ApplyFor immediate consideration, please visit URC’s Career Opportunities page at www.urc-chs.com/careers .You must upload your CV/Résumé and your Cover Letter where indicated. Also, please complete your application form and attach a completed USAID Form 1420 Contractor Employee Biographical Data Sheet as well.Due to the large number of inquiries we receive, only candidates who have met the required experience & qualifications for this position will be contacted. No phone calls please. However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise. Thank you very much for your interest.“Contingent on Contract Award”URC is an E-Verify Employer URC is proud to be an Equal Employment Opportunity employer.We value and seek diversity in our workforce.
University Research Co., LLC (URC) & Center for Human Services (CHS)
(IT / Development)
Senior HIV Technical AdvisorHours: Full-timeLocation: MyanmarSalary: Commensurate with required experience and qualificationsReports to: Deputy Chief of PartyUniversity Research Co., LLC (URC)URC is a global company dedicated to helping countries build and sustain resilient health systems by supporting local partners in implementing science-driven, scalable solutions. With a non-profit affiliate, the Center for Human Services (CHS), URC manages projects in over 45 countries, including the United States.Established in 1965, URC offers a range of technical assistance to strengthen health and social systems and service quality by empowering communities and health workers to identify and scale up locally appropriate solutions to critical problems. Internationally, we expand access to and improve the quality of services addressing maternal, newborn, and child health; infectious diseases, including HIV/AIDS, TB, and malaria; reproductive health and family planning; food and nutrition; and vulnerable children and families. In the US, we focus on improving communication related to issues like substance abuse, with a focus on reaching underserved populations.URC’s mission is to provide innovative, evidence-based solutions to health and social challenges worldwide. Please join us in carrying out our mission ( http://www.urc-chs.com/ ).Project OverviewThis anticipated multi-year USAID TB and HIV Integrated Activity aims to achieve HIV epidemic control and eliminate TB by 2035 through catalyzing the development of solutions that address root causes hampering achievement in Myanmar.Specific ResponsibilitiesURC is currently seeking a qualified Senior Technical Advisor to provide technical and programmatic direction for the development and implementation of activities, assessments, and big data analyses for this activity.Primary Responsibilities Include, But Are Not Limited ToParticipate in identifying strategic priorities and opportunities for supported activities along with implementation of the annual work planEngage with USAID, other international donors, research institutions and other stakeholders to develop implementation research and dissemination partnershipsManage and provide technical support to implementation science evidence generation and evidence liberation (e.g. use of existing data sets, review of literature) activities as it relates to HIVLiaise with the MOH and National programs to expand quality HIV and TB/HIV servicesConduct technical monitoring of USAID deliverables and annual or semi-annual thematic reviewsSupport quantitative and qualitative research, synthesis, dissemination and use of new knowledgeSupport the development of timely research reports and assist in the dissemination of results to diverse audiences in order, to build knowledge for the projectOrganize and support communication with Communities of Practice (COPs)Develop products for translating research findings for implementation purposes for both peer reviewed journals, policy briefs, tools and other final products as appropriate.Required QualificationsMaster’s degree in epidemiology, infectious diseases, public health or related discipline with experience in interdisciplinary health services, operations, and/or implementation research;Minimum 10 years of experience in health, involving a range of research activities and products.Qualitative and quantitative research experience required.USAID experience preferable.Demonstrated experience and knowledge in HIV surveillance and prevention.Demonstrated experience in data analysis.Experience working in Myanmar or in contexts with similar needs preferred.Computer literacy is required: Strong Excel skills a must; Experience using Microsoft Access, Stata, SPSS or other data analysis software and statistical packages highly desiredStrong oral and written communication skills in English, including evidence of quality report writing and presentations.Demonstrated ability to meet deadlines with quality products.Strong organizational and interpersonal skills.Please note: these positions are contingent upon securing award.To ApplyFor immediate consideration, please visit URC’s Career Opportunities page at www.urc-chs.com/careers .You must upload your CV/Résumé and your Cover Letter where indicated. Also, please complete your application form and attach a completed USAID Form 1420 Contractor Employee Biographical Data Sheet as well.Due to the large number of inquiries we receive, only candidates who have met the required experience & qualifications for this position will be contacted. No phone calls please. However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise. Thank you very much for your interest.“Contingent on Contract Award”URC is an E-Verify Employer URC is proud to be an Equal Employment Opportunity employer.We value and seek diversity in our workforce.
remote
remote
Cisco Network Engineer
Michael Page IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Cisco Network EngineerEstablished company with stable and consistent fundingClear career progressionAbout Our ClientOur client is a global leader in pharmaceutical products testing, also an emerging player in speciality clinical diagnostic testing and genomics in Europe and the USA. With a strong belief that their people are their assets, they will ensure that their staff are constantly involved in globally challenging projects, work in a comfortable environment and supported enough to enable a fulfilling career. They are urgently looking for a Cisco Network Engineer to be based in Penang.Job DescriptionOverseeing day-to-day network management, including managing Critical issues to resolution and adjusting to priority requests to support business requirementsManaging technical escalations or elevated support for maintaining service level agreementsAuditing and updating the Network Diagram for remote sites, creating visio diagrams for existing networks and providing updates when there are changes in the networkConfigurating corporate solutions for LAN, VOIP, load balancing, end-point protection, corporate WAN reporting and VPNManaging the COC Network ITSM queueResolving Network related incidents (VOIP, Data), actively involved in troubleshooting and resolving the incidents in the network landscapeParticipating in SWOT analysis / proactive problem management, contributing to the improvement of Network the health of the serviceThe Successful ApplicantBachelor's or higher in Computer Science / Information Technology or other relevant fields3-5 years of experience working in a similar roleExperience in Cisco ASA, checkpoint firewall and Cisco routing and switching is essentialWhat's On OfferEstablished company with stable and consistent fundingClear career progressionSupportive team cultureContact: Eunice TangQuote job ref: 4203584
Michael Page
(IT / Development)
Cisco Network EngineerEstablished company with stable and consistent fundingClear career progressionAbout Our ClientOur client is a global leader in pharmaceutical products testing, also an emerging player in speciality clinical diagnostic testing and genomics in Europe and the USA. With a strong belief that their people are their assets, they will ensure that their staff are constantly involved in globally challenging projects, work in a comfortable environment and supported enough to enable a fulfilling career. They are urgently looking for a Cisco Network Engineer to be based in Penang.Job DescriptionOverseeing day-to-day network management, including managing Critical issues to resolution and adjusting to priority requests to support business requirementsManaging technical escalations or elevated support for maintaining service level agreementsAuditing and updating the Network Diagram for remote sites, creating visio diagrams for existing networks and providing updates when there are changes in the networkConfigurating corporate solutions for LAN, VOIP, load balancing, end-point protection, corporate WAN reporting and VPNManaging the COC Network ITSM queueResolving Network related incidents (VOIP, Data), actively involved in troubleshooting and resolving the incidents in the network landscapeParticipating in SWOT analysis / proactive problem management, contributing to the improvement of Network the health of the serviceThe Successful ApplicantBachelor's or higher in Computer Science / Information Technology or other relevant fields3-5 years of experience working in a similar roleExperience in Cisco ASA, checkpoint firewall and Cisco routing and switching is essentialWhat's On OfferEstablished company with stable and consistent fundingClear career progressionSupportive team cultureContact: Eunice TangQuote job ref: 4203584
remote
remote
Citrix Engineer
Michael Page IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Citrix EngineerEstablished company with stable and consistent fundingClear career progressionAbout Our ClientOur client is an international public relations company headquartered in London, operating in over 130 markets with 40,000 dedicated specialists. You will get a chance to team up with inspiring colleagues, encountering a richness of clients, cultures and experiences. You will be part of their global end-user-computing team, driving the service management technical delivery across APAC. They are urgently looking for an Remote Application Engineer to join their team to be based in Kuala Lumpur.Job DescriptionMaintaining a Citrix SaaS solution for specific business requirements, developing Windows Virtual Desktop infrastructure and performing migration from all centrally managed RDS solutions to Windows Virtual DesktopEnsuring the Remote Application Delivery environments are designed, implemented, and maintained to the correct architectural and technical best practice specificationsAssisting with any mergers and acquisition integrations that take place requiring migration of remote application/desktop services, liaising with project managers, market-level IT and acquisition staff to gather requirements and agree on integration planEnsuring successful delivery of Remote Application Delivery from the Client Infrastructure Team within a Service Management framework and in line with the agreed standards and Service LevelsManaging the resolution of major incidents and any escalated issues for Remote Application DeliveryContributing to the delivery of technological change across Client InfrastructureActing as technical authority for Remote Application DeliveryMonitoring the security, resilience, and monitoring of the Remote Application Delivery environmentRepresent the Client Infrastructure team in Change Advisory Board meetings, Service Review meetings and the Architecture Review BoardThe Successful ApplicantBachelor's or higher in Computer Science / Information Technology or other relevant fields3-5 years of experience working in an end user environmentExperience in Citrix XenDesktop is essentialExperience Windows Virtual Desktop (WVD) or desire to move/work with WVD and its related technologyExperience in Azure, Active Directory and Group Policy managementWhat's On OfferEstablished company with stable and consistent fundingClear career progressionSupportive team cultureContact: Eunice TangQuote job ref: 4196922
Michael Page
(IT / Development)
Citrix EngineerEstablished company with stable and consistent fundingClear career progressionAbout Our ClientOur client is an international public relations company headquartered in London, operating in over 130 markets with 40,000 dedicated specialists. You will get a chance to team up with inspiring colleagues, encountering a richness of clients, cultures and experiences. You will be part of their global end-user-computing team, driving the service management technical delivery across APAC. They are urgently looking for an Remote Application Engineer to join their team to be based in Kuala Lumpur.Job DescriptionMaintaining a Citrix SaaS solution for specific business requirements, developing Windows Virtual Desktop infrastructure and performing migration from all centrally managed RDS solutions to Windows Virtual DesktopEnsuring the Remote Application Delivery environments are designed, implemented, and maintained to the correct architectural and technical best practice specificationsAssisting with any mergers and acquisition integrations that take place requiring migration of remote application/desktop services, liaising with project managers, market-level IT and acquisition staff to gather requirements and agree on integration planEnsuring successful delivery of Remote Application Delivery from the Client Infrastructure Team within a Service Management framework and in line with the agreed standards and Service LevelsManaging the resolution of major incidents and any escalated issues for Remote Application DeliveryContributing to the delivery of technological change across Client InfrastructureActing as technical authority for Remote Application DeliveryMonitoring the security, resilience, and monitoring of the Remote Application Delivery environmentRepresent the Client Infrastructure team in Change Advisory Board meetings, Service Review meetings and the Architecture Review BoardThe Successful ApplicantBachelor's or higher in Computer Science / Information Technology or other relevant fields3-5 years of experience working in an end user environmentExperience in Citrix XenDesktop is essentialExperience Windows Virtual Desktop (WVD) or desire to move/work with WVD and its related technologyExperience in Azure, Active Directory and Group Policy managementWhat's On OfferEstablished company with stable and consistent fundingClear career progressionSupportive team cultureContact: Eunice TangQuote job ref: 4196922
Teacher - Engineering - Dallas/Fort Worth
Harmony Public Schools IT / Development
Yangon Negotiable
Posting ID: 6519Role: Teacher - EngineeringOrganization: 055 - Dallas - HSIPosting Opens: 05-17-2021Posting Closes: Open Until FilledPrimary PurposeProvides students with appropriate learning activities and experiences designed to fulfill their potential for intellectual, emotional, physical and social growth.QualificationsPOSITION QUALIFICATIONS:Bachelor?s degree from an accredited college or university.Meet Texas ?highly qualified? standards.Texas Teacher Certificate appropriate for level and subject area of assignment (required for ESL/Bilingual, SPED and preferred for other subjects).ResponsibilitiesDUTIES AND RESPONSIBILITIES:Plan a program of study that, as much as possible, meets the individual needs, interests, and abilities of the students.Create a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.Prepare lessons that reflect accommodations for individual differences.Prepare for classes assigned and show written evidence of preparation upon request of immediate supervisor.Encourage students to set and maintain standards of classroom behavior.Guide the learning process toward the achievement of curriculum goals and, in harmony with the goals, establish clear objectives for all lessons, units, projects, and the like to communicate these objectives to the students.Employ a variety of instructional techniques and instructional media consistent with the physical limitations of the location provided, and the needs and capabilities of the individuals or student groups involved.Strive to implement, by instruction and action, the district?s philosophy of education and instructional goals and objectives.Assess the accomplishments of the students on a regular basis and provide progress reports as required.Refer students for evaluation by district specialists as required.Take necessary and reasonable precautions to protect the students, equipment, materials, and facilities.Maintain accurate, complete, and correct records as required by law, district policy, and administrative regulations.Assist the administration in implementing all policies and rules governing student life and conduct.Develop reasonable rules of classroom behavior. Maintain order in the classroom in a fair and just manner.Make provisions for being available to the students and to the parents for education-related purposes when required.Plan and supervise purposeful assignments for teacher aide(s) and volunteer(s) and, cooperatively with department heads, evaluate their job performance.Maintain and improve professional competence.Participate in district and campus staff development.Attend staff meetings and serve on staff committees.Maintain a professional relationship with colleagues.Establish and maintain open lines of communication with students, parents, and community members.Prepare and submit lesson plans in a timely manner in the platform the school utilizes.Maintain a minimum number of grades in the Gradebook in a timely manner.Meet the mentor teacher regularly (if new teacher)Perform other duties as assigned.Misc InformationSKILLS AND ABILITIES:Ability to communicate effectively in both written and oral forms with all levels of management, both internal and external to the district.Ability to establish and maintain effective working relationships both internal and external to the district.Ability to organize special programs for assigned campus.Ability to use computer including software, database used by the district, spreadsheet and word processing software, calculator, copy machine and telephone.Ability to analyze dataAbility to use effective interview techniques, effective public speaking skills, and problem-solving skillsWork EnvironmentAnd Physical RequirementsLight Work: may require occasional light lifting.Nights and weekend activities will be occasionally required.Position is in classroom setting and requires intermittent speaking, standing, walking and writing.Moderate travel is required.
Harmony Public Schools
(IT / Development)
Posting ID: 6519Role: Teacher - EngineeringOrganization: 055 - Dallas - HSIPosting Opens: 05-17-2021Posting Closes: Open Until FilledPrimary PurposeProvides students with appropriate learning activities and experiences designed to fulfill their potential for intellectual, emotional, physical and social growth.QualificationsPOSITION QUALIFICATIONS:Bachelor?s degree from an accredited college or university.Meet Texas ?highly qualified? standards.Texas Teacher Certificate appropriate for level and subject area of assignment (required for ESL/Bilingual, SPED and preferred for other subjects).ResponsibilitiesDUTIES AND RESPONSIBILITIES:Plan a program of study that, as much as possible, meets the individual needs, interests, and abilities of the students.Create a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.Prepare lessons that reflect accommodations for individual differences.Prepare for classes assigned and show written evidence of preparation upon request of immediate supervisor.Encourage students to set and maintain standards of classroom behavior.Guide the learning process toward the achievement of curriculum goals and, in harmony with the goals, establish clear objectives for all lessons, units, projects, and the like to communicate these objectives to the students.Employ a variety of instructional techniques and instructional media consistent with the physical limitations of the location provided, and the needs and capabilities of the individuals or student groups involved.Strive to implement, by instruction and action, the district?s philosophy of education and instructional goals and objectives.Assess the accomplishments of the students on a regular basis and provide progress reports as required.Refer students for evaluation by district specialists as required.Take necessary and reasonable precautions to protect the students, equipment, materials, and facilities.Maintain accurate, complete, and correct records as required by law, district policy, and administrative regulations.Assist the administration in implementing all policies and rules governing student life and conduct.Develop reasonable rules of classroom behavior. Maintain order in the classroom in a fair and just manner.Make provisions for being available to the students and to the parents for education-related purposes when required.Plan and supervise purposeful assignments for teacher aide(s) and volunteer(s) and, cooperatively with department heads, evaluate their job performance.Maintain and improve professional competence.Participate in district and campus staff development.Attend staff meetings and serve on staff committees.Maintain a professional relationship with colleagues.Establish and maintain open lines of communication with students, parents, and community members.Prepare and submit lesson plans in a timely manner in the platform the school utilizes.Maintain a minimum number of grades in the Gradebook in a timely manner.Meet the mentor teacher regularly (if new teacher)Perform other duties as assigned.Misc InformationSKILLS AND ABILITIES:Ability to communicate effectively in both written and oral forms with all levels of management, both internal and external to the district.Ability to establish and maintain effective working relationships both internal and external to the district.Ability to organize special programs for assigned campus.Ability to use computer including software, database used by the district, spreadsheet and word processing software, calculator, copy machine and telephone.Ability to analyze dataAbility to use effective interview techniques, effective public speaking skills, and problem-solving skillsWork EnvironmentAnd Physical RequirementsLight Work: may require occasional light lifting.Nights and weekend activities will be occasionally required.Position is in classroom setting and requires intermittent speaking, standing, walking and writing.Moderate travel is required.
remote
remote
NOC Tier II Engineer [100% Remote / Work From Home]
Bold Business (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Looking for an exciting career in telecom? Our client is looking for talented telco professionals to join our team.We are looking for a high energy NOC TIER 2 Engineer and superior troubleshooting expertise that will help & expand, maintain and troubleshoot a 24x7 Network Operations Center. In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.ResponsibilitiesTroubleshoots layer 1, layer 2 and layer 3 issues.Works with field engineers, other providers to achieve maximum network uptime and swift resolution of all issuesPerform network support, hardware configuration and validation of network related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, VoIP, and analog voice services will be required on a daily basisEvaluate network alarms and problem situations, resolving as required and escalating to other levels for resolutionWork with other team members to resolve incidents and ensure timely resolutionProcess all service requests for new or modified services as they are requiredMonitor open trouble incidents and ensure timely resolutionMonitor network components (routers, switches and other items)Identifies problem and risk areas and is able to advise management of actions required to mitigate their impactNotify management of major network outages and resolutionsOther duties as assigned.QualificationsDegree in IT, Engineering, Computer science, Information System or any related area of study with direct NOC experienceExperience supporting a network of systems.Experience monitoring applications, servers and routers located in multiple sites.Strong problem solving and troubleshooting skills are required. The ability to identify and analyze problems swiftly on Cisco equipment from layer 1 to layer 3 is absolutely keyTechnical Expertise: Routing, Switching (Cisco, Meraki, Aruba, Fortinet and Dell) & Wireless Meraki AP’s.Experience working in any Software Defined - WAN (SD-WAN) is a plusKnowledge of networking concepts and troubleshooting practices. Knowledge of TCP/IP, DNS, MPLS/VPLS, BGP, EIGRP, SNMP and utilities such as ping, traceroute, mtr and telnet.Experience configuring and supporting monitoring tools such as Solarwinds, NAGIOS, and LogicMonitor.Experience contacting network carriers to report circuit outages.Experience configuring and supporting Firewalls a plusExcellent verbal and written communication skillsStrong critical thinking, analytical and decision-making skillsExcellent project management skills and strong ability to prioritize & customer orientedCisco CCNA or higher. Why We Think This Job Is Great t’s a full-time, 100% remote position where you’ll work from home. You’ll have clear goals and resources you need to lead and deliver. How you execute and deliver is up to you You’ll be eligible for company benefits including health coverage, vacation leave, and life insurance About Us Bold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(Information technology and services)
Looking for an exciting career in telecom? Our client is looking for talented telco professionals to join our team.We are looking for a high energy NOC TIER 2 Engineer and superior troubleshooting expertise that will help & expand, maintain and troubleshoot a 24x7 Network Operations Center. In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.ResponsibilitiesTroubleshoots layer 1, layer 2 and layer 3 issues.Works with field engineers, other providers to achieve maximum network uptime and swift resolution of all issuesPerform network support, hardware configuration and validation of network related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, VoIP, and analog voice services will be required on a daily basisEvaluate network alarms and problem situations, resolving as required and escalating to other levels for resolutionWork with other team members to resolve incidents and ensure timely resolutionProcess all service requests for new or modified services as they are requiredMonitor open trouble incidents and ensure timely resolutionMonitor network components (routers, switches and other items)Identifies problem and risk areas and is able to advise management of actions required to mitigate their impactNotify management of major network outages and resolutionsOther duties as assigned.QualificationsDegree in IT, Engineering, Computer science, Information System or any related area of study with direct NOC experienceExperience supporting a network of systems.Experience monitoring applications, servers and routers located in multiple sites.Strong problem solving and troubleshooting skills are required. The ability to identify and analyze problems swiftly on Cisco equipment from layer 1 to layer 3 is absolutely keyTechnical Expertise: Routing, Switching (Cisco, Meraki, Aruba, Fortinet and Dell) & Wireless Meraki AP’s.Experience working in any Software Defined - WAN (SD-WAN) is a plusKnowledge of networking concepts and troubleshooting practices. Knowledge of TCP/IP, DNS, MPLS/VPLS, BGP, EIGRP, SNMP and utilities such as ping, traceroute, mtr and telnet.Experience configuring and supporting monitoring tools such as Solarwinds, NAGIOS, and LogicMonitor.Experience contacting network carriers to report circuit outages.Experience configuring and supporting Firewalls a plusExcellent verbal and written communication skillsStrong critical thinking, analytical and decision-making skillsExcellent project management skills and strong ability to prioritize & customer orientedCisco CCNA or higher. Why We Think This Job Is Great t’s a full-time, 100% remote position where you’ll work from home. You’ll have clear goals and resources you need to lead and deliver. How you execute and deliver is up to you You’ll be eligible for company benefits including health coverage, vacation leave, and life insurance About Us Bold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
remote
remote
Sourcing Engineer
PCI (Electrical and electronic manufacturing)
Remote (Asia Time Zone Permitted) Negotiable
PCI Private Limited is looking for an experienced Commodity Engineer to join our Supply Base Management department to focus on VA/VE activities and sourcing for electronics components. Reporting directly to the Manager of Supply Base Management, the suitable candidate will be tasked with the following:To perform cost reduction, VA/VE activities focusing on electronic components, etc working closely together with the engineering team to achieve the KPIs set by the management (eg. the material cost reduction target).To source electronic components to support new projects during the product development stage. To be able to perform cost analysis and select best supplier to meet the product requirement To be responsible in managing the relationship with suppliers on all commercial issues Management of SAP data integrity The candidate is required to have the relevant experience and following skillsets to deemed suitable:At least a Degree in EngineeringMinimum 3 years working experience in the EMS or Electronic Manufacturing Environment with Component Engineering experience (especially in terms of VA/VE activities)   Experience in sourcing, purchasing or procuring of electronic components Strong knowledge in electronic commodities (eg. active or passive electronic components) and also good knowledge of the Chinese market Able to converse with Chinese suppliers will be advantageousExperience in SAP systemProficient in Microsoft Office Overall Benefits:Attractive remuneration package (13th month bonus & completion bonus)Annual leave, paid sick leave and medical coverage entitlements5 days work week (Monday - Friday, 8.30am - 5.30pm)Remote work arrangements (Working from home)Interested candidates are to submit a detailed resume to speed up the application process. Only shortlisted candidates will be notified. Thank you for applying.
PCI
(Electrical and electronic manufacturing)
PCI Private Limited is looking for an experienced Commodity Engineer to join our Supply Base Management department to focus on VA/VE activities and sourcing for electronics components. Reporting directly to the Manager of Supply Base Management, the suitable candidate will be tasked with the following:To perform cost reduction, VA/VE activities focusing on electronic components, etc working closely together with the engineering team to achieve the KPIs set by the management (eg. the material cost reduction target).To source electronic components to support new projects during the product development stage. To be able to perform cost analysis and select best supplier to meet the product requirement To be responsible in managing the relationship with suppliers on all commercial issues Management of SAP data integrity The candidate is required to have the relevant experience and following skillsets to deemed suitable:At least a Degree in EngineeringMinimum 3 years working experience in the EMS or Electronic Manufacturing Environment with Component Engineering experience (especially in terms of VA/VE activities)   Experience in sourcing, purchasing or procuring of electronic components Strong knowledge in electronic commodities (eg. active or passive electronic components) and also good knowledge of the Chinese market Able to converse with Chinese suppliers will be advantageousExperience in SAP systemProficient in Microsoft Office Overall Benefits:Attractive remuneration package (13th month bonus & completion bonus)Annual leave, paid sick leave and medical coverage entitlements5 days work week (Monday - Friday, 8.30am - 5.30pm)Remote work arrangements (Working from home)Interested candidates are to submit a detailed resume to speed up the application process. Only shortlisted candidates will be notified. Thank you for applying.
remote
remote
Implementations Engineer (100% Work from home)
Bold Business (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Looking for an exciting career in telecom? Our client is looking for talented telco professionals to join their team:We are Bold Business a US based leading solutions company in the telecommunications industry. We are always on the look-out for talented individuals to join our team. In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.We are looking for a high energy “Data Engineer” that will manage Data, Network and telephony systems. They are responsible for tasks, such as designing, installing, operating, maintaining, and troubleshooting data & voice communication systems. Please, Familiarize Yourself With Bold Business Click here to learn more about Bold BusinessClick here to learn more about our Bold services Responsibilities Joining a phone call to support onsite migration & lead phone calls for installationsFollow a checklist to ensure all steps are done and testing is completed for each installationComplete a number of migrations per nightManage multiple installations concurrentlyTroubleshoot software, hardware failures and determine network problemsDiagnose and resolve incidents using documented procedures to perform responsibilitiesIntegrate and test activities by migrating applications from development to operational environmentResponding to client support requestsContacting clients to find out nature of problemsConnecting via remote linkAdvising on software or hardware upgradesProvide basic training on computer operation and managementCan Access & Configuration of Network gear and Access Points (i.e. Cisco, Meraki , Aruba & Dell)Network connectivity troubleshooting (Missing routes, add & modify vlans)Evaluate work and ensure compliance to Data infrastructurePerform troubleshooting on all data services for all LAN and WAN Can execute various Network / Data configurations and provide support to unified messaging & voice migrationsOther duties as assigned Required Skills And Experience Degree in IT, Engineering, Computer science, Information System or any related area of studyGeneral knowledge & awareness of computer systems, PC, IT Peripherals, POS and Servers repair and network managementResourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they ariseAbility to deploy, configure, and support operating systems on desktop and mobileExperience working in accessing & configuring router & switches (i.e. Cisco, Meraki AP’s, Aruba & Dell)Good working knowledge of Network functions (WAN and LAN) and Network & Data protocols (i.e. Vlans, IP addressing, routing & switching)Experience providing Network Incident Resolution (WAN and LAN)Working knowledge in voice is an added advantageExcellent verbal and written communication skillsStrong critical thinking, analytical and decision-making skillsExcellent project management skills and strong ability to prioritize & customer orientedCertification such as CCNA, CompTIA, MCP is an advantageAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
Bold Business
(Information technology and services)
Looking for an exciting career in telecom? Our client is looking for talented telco professionals to join their team:We are Bold Business a US based leading solutions company in the telecommunications industry. We are always on the look-out for talented individuals to join our team. In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.We are looking for a high energy “Data Engineer” that will manage Data, Network and telephony systems. They are responsible for tasks, such as designing, installing, operating, maintaining, and troubleshooting data & voice communication systems. Please, Familiarize Yourself With Bold Business Click here to learn more about Bold BusinessClick here to learn more about our Bold services Responsibilities Joining a phone call to support onsite migration & lead phone calls for installationsFollow a checklist to ensure all steps are done and testing is completed for each installationComplete a number of migrations per nightManage multiple installations concurrentlyTroubleshoot software, hardware failures and determine network problemsDiagnose and resolve incidents using documented procedures to perform responsibilitiesIntegrate and test activities by migrating applications from development to operational environmentResponding to client support requestsContacting clients to find out nature of problemsConnecting via remote linkAdvising on software or hardware upgradesProvide basic training on computer operation and managementCan Access & Configuration of Network gear and Access Points (i.e. Cisco, Meraki , Aruba & Dell)Network connectivity troubleshooting (Missing routes, add & modify vlans)Evaluate work and ensure compliance to Data infrastructurePerform troubleshooting on all data services for all LAN and WAN Can execute various Network / Data configurations and provide support to unified messaging & voice migrationsOther duties as assigned Required Skills And Experience Degree in IT, Engineering, Computer science, Information System or any related area of studyGeneral knowledge & awareness of computer systems, PC, IT Peripherals, POS and Servers repair and network managementResourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they ariseAbility to deploy, configure, and support operating systems on desktop and mobileExperience working in accessing & configuring router & switches (i.e. Cisco, Meraki AP’s, Aruba & Dell)Good working knowledge of Network functions (WAN and LAN) and Network & Data protocols (i.e. Vlans, IP addressing, routing & switching)Experience providing Network Incident Resolution (WAN and LAN)Working knowledge in voice is an added advantageExcellent verbal and written communication skillsStrong critical thinking, analytical and decision-making skillsExcellent project management skills and strong ability to prioritize & customer orientedCertification such as CCNA, CompTIA, MCP is an advantageAbout UsBold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
remote
remote
Remote Support Technician - Manila
Milestone Technologies, Inc. (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Company OverviewMilestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional ServicesOur seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.Job OverviewWe are looking for a skilled Remote Service Desk technician to provide exceptional virtual support in a fast-paced tech organization. This role supports a globally recognized leader in SaaS enterprising, and we need a stellar representative to provide above and beyond service to our client.How You Will Make An ImpactProvide White-Glove concierge level customer experience supporting internal employees via phone, chat, and ZoomProvide consistent updates to users to keep them in the loop with the status of their incidents, requests, or problemsTroubleshoot Tier 1 network connectivity issues such as digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal networkSupport users on applications and tools within the environment including; Microsoft Office Suite, Google Suite, RSA, Okta, Zoom, Cisco Communication tools (Webex, Jabber), current Mac and Windows OSFollow proper escalation procedures for advanced ticketsApply critical thinking to assist with both simple and complex user requests, document the interaction with the user, and follow-up with the user to confirmPrioritize queued tasks and requests and assign out to ensure timely handling for all What You Will Need To SucceedHS Diploma or GED1+ year experience in a help desk or related roleStrong understanding of Microsoft Outlook client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.Strong Knowledge of current Windows and Mac OS platformsStrong interpersonal communication and customer service skills with a high degree of empathyWorking knowledge of Active Directory and basic AD administrationWorking knowledge of video collaboration tools (Zoom)Motivated to assist users and handle cases in a timely manner without task supervisionFlexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.Job description is subject to change.
Milestone Technologies, Inc.
(Information technology and services)
Company OverviewMilestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional ServicesOur seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.Job OverviewWe are looking for a skilled Remote Service Desk technician to provide exceptional virtual support in a fast-paced tech organization. This role supports a globally recognized leader in SaaS enterprising, and we need a stellar representative to provide above and beyond service to our client.How You Will Make An ImpactProvide White-Glove concierge level customer experience supporting internal employees via phone, chat, and ZoomProvide consistent updates to users to keep them in the loop with the status of their incidents, requests, or problemsTroubleshoot Tier 1 network connectivity issues such as digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal networkSupport users on applications and tools within the environment including; Microsoft Office Suite, Google Suite, RSA, Okta, Zoom, Cisco Communication tools (Webex, Jabber), current Mac and Windows OSFollow proper escalation procedures for advanced ticketsApply critical thinking to assist with both simple and complex user requests, document the interaction with the user, and follow-up with the user to confirmPrioritize queued tasks and requests and assign out to ensure timely handling for all What You Will Need To SucceedHS Diploma or GED1+ year experience in a help desk or related roleStrong understanding of Microsoft Outlook client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.Strong Knowledge of current Windows and Mac OS platformsStrong interpersonal communication and customer service skills with a high degree of empathyWorking knowledge of Active Directory and basic AD administrationWorking knowledge of video collaboration tools (Zoom)Motivated to assist users and handle cases in a timely manner without task supervisionFlexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.Job description is subject to change.
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