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Head of Network Quality
Ericsson IT / Development
Yangon Negotiable
Ericsson CU: Managed Services, Network OperationsLocation: YangonWork Rights: Myanmar CitizenTravel: up to 10%Background Checks: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment checkAs the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?Come, and be where it begins.Our Exciting Opportunity This role is to have more granular focus in branding, service and delivery, network quality across regions, marketing clusters and townships level ensuring network performance excellence end to end.You willSetup CTQ (Critical to quality) dashboard to measure network quality.Communicate insights for quality critical metrics improvement and providing network and competitor insights to help them to drive business in focused area.Ensure excellent performance quality and user experience in all 4 regions.Handling key projects to get the best results for business and leading cluster based operating modelInterface to business team related to network performance, queries and information sharing.To be successful in the role you must havework closely and dynamically across the business, with our customers, partners and suppliers in removing complexityValue matters to our customers by understanding their perspective and being able to empathize with their business situation and needs,seek to innovate, be curious by questioning ways of working that make things difficult, trial new ways of doing things and learn quicklyuse data smarter to enable predictive analytics, build new value and business outcomes by proactively handling our customers networksAutomation is a strategic necessity, be responsible to deliver services that our customers actually value and will promoteWhat's in it for you?With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson Myanmar has been Great Place to Work - Certified™ in 2020. What happens next once you apply?What happens next once you apply? Read about the next steps hereFor your interview preparation, here are a few "Tips&Tricks" from our recruitersFor your prep and reference, here is our overall Brand video and some insights about our innovations in 5GEricsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union.
Ericsson
(IT / Development)
Ericsson CU: Managed Services, Network OperationsLocation: YangonWork Rights: Myanmar CitizenTravel: up to 10%Background Checks: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment checkAs the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?Come, and be where it begins.Our Exciting Opportunity This role is to have more granular focus in branding, service and delivery, network quality across regions, marketing clusters and townships level ensuring network performance excellence end to end.You willSetup CTQ (Critical to quality) dashboard to measure network quality.Communicate insights for quality critical metrics improvement and providing network and competitor insights to help them to drive business in focused area.Ensure excellent performance quality and user experience in all 4 regions.Handling key projects to get the best results for business and leading cluster based operating modelInterface to business team related to network performance, queries and information sharing.To be successful in the role you must havework closely and dynamically across the business, with our customers, partners and suppliers in removing complexityValue matters to our customers by understanding their perspective and being able to empathize with their business situation and needs,seek to innovate, be curious by questioning ways of working that make things difficult, trial new ways of doing things and learn quicklyuse data smarter to enable predictive analytics, build new value and business outcomes by proactively handling our customers networksAutomation is a strategic necessity, be responsible to deliver services that our customers actually value and will promoteWhat's in it for you?With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson Myanmar has been Great Place to Work - Certified™ in 2020. What happens next once you apply?What happens next once you apply? Read about the next steps hereFor your interview preparation, here are a few "Tips&Tricks" from our recruitersFor your prep and reference, here is our overall Brand video and some insights about our innovations in 5GEricsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union.
remote
remote
Jr Mobile Engineer (Remote)
Happy5 IT / Development
Remote (Asia Time Zone Permitted) Negotiable
We are looking for a Software Engineer (Android/iOS Developer) who is dedicated to the craft, writes code that they are proud of, and can hit the ground running.A Product Engineer writes beautiful and fast code to a high standard, in a timely and scalable way that improves the code-base of our products in meaningful ways.You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing, and launching.LOCATIONOur office is based in one of the most controversial Co-working space in the world, WeWork, specifically located in Menara Astra, Sudirman (5-min walking distance from MRT Setiabudi, 10-min from Sudirman Commuter Line)WORKING SCHEDULEFlexible working hours & leave policy. When you think you've been working hard enough already, take the time to reset your mental state when you need it.No more early-morning tiring physical standup that you might forget later in the day, but we do 12-5 pm overlap working hours on a weekdays basis, and a daily standup via Slack! We’ve been doing this for over a year already.We are currently working remotely, at least until mid-2021. I hope you're OK with that too!Who We AreWe’re building Enterprise SaaS product for Indonesian BUMNs & Public Listed Companies such as Pertamina, Pegadaian, Sampoerna, CIMB Niaga, BCA, Dexa Medica, ANTV, Erha Clinic, Bizzy, Combiphar, Telkomsel, Kompas Gramedia, dan so many more coming this year including international clients; Growth semakin sinting! Read and google us yourself for more info;https://lmgtfy.com/?q=happy5https://selular.id/2015/08/kisah-startup-happy5-yang-diundang-ke-silicon-valleyhttps://inet.detik.com/cyberlife/d-3729797/ini-44-startup-calon-unicorn-penerus-go-jek-csWhat We’re NotBUKAN Digital Agency, bukan E-commerce, bukan Ojek Online, dan bukan juga Fintech pinjem pinjem duit. We are B2B SaaS company who serve Big Enterprises client. Our clients get a minimum of 1 to 5 years contract with us.BenefitsSuper-attractive-competitive salary package, one of the best in town!Medical Benefit on one of the best Private Insurance in town!Flexible Leave & Working HoursBest office location in town with a super speedy internet connection, WeWork Menara Astra, Sudirman Jakarta. Free flow coffee every day!Cutting-edge tools to increase your productivity. (We pay to use Slack, Sentry, Github, CircleCI, and many best productivity tools you can name of in the market today)Cool startup culture & technical challenges. I'd say we're pretty great on this. Seriously.Warm-welcoming and helpful colleagues. We're working together to solve organization problems to help our customers better every day.Non-political BS working environment. We share everyone's work and recognize smart work every period of time.Best ideas win, not boss ideas win. We encourage everyone to challenge everyone else on ideas on everyday problems, solutions, and processes flaw in the company and for our customers and for the betterment of the company!MacBook Ownership Program!What more do you ask?Cutting-edge Tools we useAgile, Github, Quire.io, Slack, G Suite, Sentry, Firebase, Apple Enterprise, Github, AWS, GCP, CloudFlare, ScoutAPM, AlibabaCloud, Zeplin, Marvel, Abstract. Best tools in the industry to help us help our customers succeed.Ruby on Rails 5.2.3, ReactJS 16.1 with Hooks, Docker, Kubernetes, PostgreSQL, Redis, Swift, Kotlin, and many more. (Work with us to improve the list!)RequirementsWe're looking for somebody who has inner beauty belowA Great Problem Solver & Critical Thinker.A deep passion for crafting delightful UX.Minimum 1+ years of professional experience in software development or a regular open-source track record.Fluent in Java/Objective C++ programming language. Experience in Kotlin/Swift is a plus.Proficient in OOP, including design patterns. Experience with functional programming is a plus.Basic understanding of Auto Layout. Experience in Manual Layout is a plus.Knows Architecture Pattern(MVC, MVP, MVVM) in Android. Knowledge in Architecture Components is a plus.Familiarity with building custom views from scratch is highly desirable.Basic familiarity with Git.Good command of Quality Assurance processes.The ability to ensure that development is documented kept up-to-date, and are being followed appropriately.Be open to receiving feedback.Fluent in English both speaking and writing.Be willing to help your teammates, share your knowledge with them, and learn from them.You have exemplary written communication skills, whether you’re writing to a peer engineer, to other teams in the company, or even our beloved customer.Take smart risks and champion new ideas.Bonus Points for...Familiarity with Unit Testing or Automated Testing.Professional Experience in ReactJS/React-NativeP.S.: We're open to Super Fresh graduates & Internships as well for this position!
Happy5
(IT / Development)
We are looking for a Software Engineer (Android/iOS Developer) who is dedicated to the craft, writes code that they are proud of, and can hit the ground running.A Product Engineer writes beautiful and fast code to a high standard, in a timely and scalable way that improves the code-base of our products in meaningful ways.You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing, and launching.LOCATIONOur office is based in one of the most controversial Co-working space in the world, WeWork, specifically located in Menara Astra, Sudirman (5-min walking distance from MRT Setiabudi, 10-min from Sudirman Commuter Line)WORKING SCHEDULEFlexible working hours & leave policy. When you think you've been working hard enough already, take the time to reset your mental state when you need it.No more early-morning tiring physical standup that you might forget later in the day, but we do 12-5 pm overlap working hours on a weekdays basis, and a daily standup via Slack! We’ve been doing this for over a year already.We are currently working remotely, at least until mid-2021. I hope you're OK with that too!Who We AreWe’re building Enterprise SaaS product for Indonesian BUMNs & Public Listed Companies such as Pertamina, Pegadaian, Sampoerna, CIMB Niaga, BCA, Dexa Medica, ANTV, Erha Clinic, Bizzy, Combiphar, Telkomsel, Kompas Gramedia, dan so many more coming this year including international clients; Growth semakin sinting! Read and google us yourself for more info;https://lmgtfy.com/?q=happy5https://selular.id/2015/08/kisah-startup-happy5-yang-diundang-ke-silicon-valleyhttps://inet.detik.com/cyberlife/d-3729797/ini-44-startup-calon-unicorn-penerus-go-jek-csWhat We’re NotBUKAN Digital Agency, bukan E-commerce, bukan Ojek Online, dan bukan juga Fintech pinjem pinjem duit. We are B2B SaaS company who serve Big Enterprises client. Our clients get a minimum of 1 to 5 years contract with us.BenefitsSuper-attractive-competitive salary package, one of the best in town!Medical Benefit on one of the best Private Insurance in town!Flexible Leave & Working HoursBest office location in town with a super speedy internet connection, WeWork Menara Astra, Sudirman Jakarta. Free flow coffee every day!Cutting-edge tools to increase your productivity. (We pay to use Slack, Sentry, Github, CircleCI, and many best productivity tools you can name of in the market today)Cool startup culture & technical challenges. I'd say we're pretty great on this. Seriously.Warm-welcoming and helpful colleagues. We're working together to solve organization problems to help our customers better every day.Non-political BS working environment. We share everyone's work and recognize smart work every period of time.Best ideas win, not boss ideas win. We encourage everyone to challenge everyone else on ideas on everyday problems, solutions, and processes flaw in the company and for our customers and for the betterment of the company!MacBook Ownership Program!What more do you ask?Cutting-edge Tools we useAgile, Github, Quire.io, Slack, G Suite, Sentry, Firebase, Apple Enterprise, Github, AWS, GCP, CloudFlare, ScoutAPM, AlibabaCloud, Zeplin, Marvel, Abstract. Best tools in the industry to help us help our customers succeed.Ruby on Rails 5.2.3, ReactJS 16.1 with Hooks, Docker, Kubernetes, PostgreSQL, Redis, Swift, Kotlin, and many more. (Work with us to improve the list!)RequirementsWe're looking for somebody who has inner beauty belowA Great Problem Solver & Critical Thinker.A deep passion for crafting delightful UX.Minimum 1+ years of professional experience in software development or a regular open-source track record.Fluent in Java/Objective C++ programming language. Experience in Kotlin/Swift is a plus.Proficient in OOP, including design patterns. Experience with functional programming is a plus.Basic understanding of Auto Layout. Experience in Manual Layout is a plus.Knows Architecture Pattern(MVC, MVP, MVVM) in Android. Knowledge in Architecture Components is a plus.Familiarity with building custom views from scratch is highly desirable.Basic familiarity with Git.Good command of Quality Assurance processes.The ability to ensure that development is documented kept up-to-date, and are being followed appropriately.Be open to receiving feedback.Fluent in English both speaking and writing.Be willing to help your teammates, share your knowledge with them, and learn from them.You have exemplary written communication skills, whether you’re writing to a peer engineer, to other teams in the company, or even our beloved customer.Take smart risks and champion new ideas.Bonus Points for...Familiarity with Unit Testing or Automated Testing.Professional Experience in ReactJS/React-NativeP.S.: We're open to Super Fresh graduates & Internships as well for this position!
remote
remote
Remote Mobile Engineer - Ho Chi Minh City
SWAT Mobility (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
We are looking for eager and motivated mobile engineers in Vietnam to join our team. Come have a chat with us if you are passionate about building great user focused mobile apps. We believe engineering goes beyond just coding, so come join us and learn about building great apps starting from the design stage all the way to the final product!Basic QualificationsBS degree in Computer Science, similar technical field of study or equivalent practical experience.Experience working on iOS, Android or JavaScript development.Experience using ReactJS and React Native is a plus.Excellent written and verbal communication skills.
SWAT Mobility
(Information technology and services)
We are looking for eager and motivated mobile engineers in Vietnam to join our team. Come have a chat with us if you are passionate about building great user focused mobile apps. We believe engineering goes beyond just coding, so come join us and learn about building great apps starting from the design stage all the way to the final product!Basic QualificationsBS degree in Computer Science, similar technical field of study or equivalent practical experience.Experience working on iOS, Android or JavaScript development.Experience using ReactJS and React Native is a plus.Excellent written and verbal communication skills.
remote
remote
Network Deployment Engineer
HCL Tech (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
 Global Deployment Services is a technical engineering team providing “hands-on” capability to execute work according to the approved change(s). The Global Deployment Services team is organized into data center, routing and switching, WLAN, IPT, Security , and Contact Center sub-teams. Each sub-team resource must have broad exposure to related technologies with advanced experience in installation, operation, and maintenance of routing, switching, communications, and peripheral equipment associated with globally connected networks. Responsible for installation, testing, troubleshooting, upgrading, and administering multiple vendor systems. Ensure quality customer service providing support to a varied user community. From time to time, the Global Deployment Services team will be expected to troubleshoot/resolve issues should they arise. Global Deployment Services resources are highly experienced and qualified resources who can think on their feet and work according to customer processes and guidelines. Rsponsibilities and Qualification: Adhering to SLAsMentoring / Training Team MembersHandling tickets / requestsPerform root cause analysisTroubleshooting technical issuesDefining processes and ensuring that the processes are adhered toOversees and is responsible for successful completion of Installation, configuration   and migrationEnsure maximum uptime according to the SLAUnderstanding of Multi-geo support environmentResponsible for building / maintaining a test environmentImproves and maintains customer and employee satisfactionSuggests new technologies and design changesMonitoring and maintaining SLA requirements by the team membersTesting / Auditing/processes as required from time to timeIdentify Skill gaps and plan for training / knowledge updatingTechnology Knowledge :Router - CiscoSwitch – Cisco and AristaMeraki – CiscoWLAN – CiscoWLAN Appliance – Cisco and ArubaIPAM - InfobloxWAN Optimizer - RiverbedPacket Shaper - BluecoatTerminal Server - Ion systemsLoad Balancer - F5Qualification: 5+ years of hands-on experience and proficiency in managing and maintaining a medium/large environmentExtensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting of data networks in large enterprise that includes Wired & WirelessExcellent communication and conversation skills (Verbal and Written) Perform root cause analysisAble to handle high pressureExperience on Cisco (Routers/Switches)Experience on Wireless technologies Cisco, Aruba to Ensure maximum uptime according to the SLAShould Knowledge on Cisco & Meraki ProductsShould have experience in Cisco Meraki switches MS100, MS200, MS300, MS400Should have experience in Cisco Meraki MX100, MX84 MX250, MX450Should have experience in Cisco Meraki WLC/Access pointExperience installing and troubleshooting Meraki Wi-Fi networksHandling troubleshooting calls related with Routing, Switching, Wireless, Meraki & VPNGood hands-on experience with OS upgrades of different vendors devices.knowledge of load Balancers & Optimizers, Riverbedknowledge of DNS, DHCP and IPAM solutions Hands on technologies like IP addressing schema, VLSM, DHCP, DNS etc.Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST.Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought processExperience on any cloud technologies or SDN technologies will be an added advantage Soft Skills Excellent communication and conversation skills (Verbal and Written)Good documentation skillsShould have excellent customer handling skillsAble to handle high pressure situationsHigh level of acceptanceCan drive HCL’s value and its methodology Certifications ITIL v3CCNP
HCL Tech
(Information technology and services)
 Global Deployment Services is a technical engineering team providing “hands-on” capability to execute work according to the approved change(s). The Global Deployment Services team is organized into data center, routing and switching, WLAN, IPT, Security , and Contact Center sub-teams. Each sub-team resource must have broad exposure to related technologies with advanced experience in installation, operation, and maintenance of routing, switching, communications, and peripheral equipment associated with globally connected networks. Responsible for installation, testing, troubleshooting, upgrading, and administering multiple vendor systems. Ensure quality customer service providing support to a varied user community. From time to time, the Global Deployment Services team will be expected to troubleshoot/resolve issues should they arise. Global Deployment Services resources are highly experienced and qualified resources who can think on their feet and work according to customer processes and guidelines. Rsponsibilities and Qualification: Adhering to SLAsMentoring / Training Team MembersHandling tickets / requestsPerform root cause analysisTroubleshooting technical issuesDefining processes and ensuring that the processes are adhered toOversees and is responsible for successful completion of Installation, configuration   and migrationEnsure maximum uptime according to the SLAUnderstanding of Multi-geo support environmentResponsible for building / maintaining a test environmentImproves and maintains customer and employee satisfactionSuggests new technologies and design changesMonitoring and maintaining SLA requirements by the team membersTesting / Auditing/processes as required from time to timeIdentify Skill gaps and plan for training / knowledge updatingTechnology Knowledge :Router - CiscoSwitch – Cisco and AristaMeraki – CiscoWLAN – CiscoWLAN Appliance – Cisco and ArubaIPAM - InfobloxWAN Optimizer - RiverbedPacket Shaper - BluecoatTerminal Server - Ion systemsLoad Balancer - F5Qualification: 5+ years of hands-on experience and proficiency in managing and maintaining a medium/large environmentExtensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting of data networks in large enterprise that includes Wired & WirelessExcellent communication and conversation skills (Verbal and Written) Perform root cause analysisAble to handle high pressureExperience on Cisco (Routers/Switches)Experience on Wireless technologies Cisco, Aruba to Ensure maximum uptime according to the SLAShould Knowledge on Cisco & Meraki ProductsShould have experience in Cisco Meraki switches MS100, MS200, MS300, MS400Should have experience in Cisco Meraki MX100, MX84 MX250, MX450Should have experience in Cisco Meraki WLC/Access pointExperience installing and troubleshooting Meraki Wi-Fi networksHandling troubleshooting calls related with Routing, Switching, Wireless, Meraki & VPNGood hands-on experience with OS upgrades of different vendors devices.knowledge of load Balancers & Optimizers, Riverbedknowledge of DNS, DHCP and IPAM solutions Hands on technologies like IP addressing schema, VLSM, DHCP, DNS etc.Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST.Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought processExperience on any cloud technologies or SDN technologies will be an added advantage Soft Skills Excellent communication and conversation skills (Verbal and Written)Good documentation skillsShould have excellent customer handling skillsAble to handle high pressure situationsHigh level of acceptanceCan drive HCL’s value and its methodology Certifications ITIL v3CCNP
remote
remote
Senior Site Reliability Engineer (Remote, Singapore)
Shopify IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Company DescriptionShopify is a commerce platform with the mission to make commerce better for everyone. We power over one million merchants around the world, and we’re just getting started. At Shopify, we ship on quality instead of time. Our teams deploy new code many times a day, and our production scale is massive. Hundreds of thousands of merchants will see your work within minutes – a tough but incredibly rewarding responsibility.Shopify has many critical components, and sometimes they fail. Members of our Resiliency Team are the ones ensuring we can get back to green as fast as possible when that happens. This team will be setting the foundation for building and running resilient systems at Shopify. This is a team of engineers with in-depth operational knowledge of the entire Shopify stack, who will act as first responders and leaders during an incident.Our job is to get to a resolution as quickly as possible and guide teams to build a more resilient Shopify. We will build the tools and systems used to quickly resolve incidents, and will look to automate away the manual toil.Commerce happens 24/7, and we need to build a team that can respond whenever necessary. We are hiring for a distributed team to provide availability in Singapore (UTC +8)What You'll DoJob DescriptionRespond to automated alerts and execute playbooks.Manage ongoing incidents, using your understanding of Shopify to involve the right teams and resolve as quickly as possible.Clean up the noise in our signals, ensuring we can get an understanding of the system and debug a problem easily.Set the standards with teams for building resilient, debuggable systems.Ensure we never fail for the same reason twice.Follow up each incident to ensure the appropriate action items are in place and prioritized.Help teams build tools to automate the toil of on call duties.About YouYou have experience handling on call shifts for mission critical systems.You have been responsible for the tools and processes used to debug and correct failures in those systems.You reject the idea that on call has to be a terrible, disruptive experience.You are a generalist developer who is comfortable with multiple languages such as C, Rust, Ruby, and Go.You have done hands-on development with cloud infrastructure (AWS, GCE, Azure, Kubernetes, Docker).Nice To Have But Not NeccessaryYou have handled multiple on call shifts, and have navigated more than one incident through to the retrospective process.You have experience working with a variety of open-source software including nginx, redis, memcached and MySQL.You have familiarity with network and web protocols, from IP to HTTP.Additional InformationAt Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify's commitments.
Shopify
(IT / Development)
Company DescriptionShopify is a commerce platform with the mission to make commerce better for everyone. We power over one million merchants around the world, and we’re just getting started. At Shopify, we ship on quality instead of time. Our teams deploy new code many times a day, and our production scale is massive. Hundreds of thousands of merchants will see your work within minutes – a tough but incredibly rewarding responsibility.Shopify has many critical components, and sometimes they fail. Members of our Resiliency Team are the ones ensuring we can get back to green as fast as possible when that happens. This team will be setting the foundation for building and running resilient systems at Shopify. This is a team of engineers with in-depth operational knowledge of the entire Shopify stack, who will act as first responders and leaders during an incident.Our job is to get to a resolution as quickly as possible and guide teams to build a more resilient Shopify. We will build the tools and systems used to quickly resolve incidents, and will look to automate away the manual toil.Commerce happens 24/7, and we need to build a team that can respond whenever necessary. We are hiring for a distributed team to provide availability in Singapore (UTC +8)What You'll DoJob DescriptionRespond to automated alerts and execute playbooks.Manage ongoing incidents, using your understanding of Shopify to involve the right teams and resolve as quickly as possible.Clean up the noise in our signals, ensuring we can get an understanding of the system and debug a problem easily.Set the standards with teams for building resilient, debuggable systems.Ensure we never fail for the same reason twice.Follow up each incident to ensure the appropriate action items are in place and prioritized.Help teams build tools to automate the toil of on call duties.About YouYou have experience handling on call shifts for mission critical systems.You have been responsible for the tools and processes used to debug and correct failures in those systems.You reject the idea that on call has to be a terrible, disruptive experience.You are a generalist developer who is comfortable with multiple languages such as C, Rust, Ruby, and Go.You have done hands-on development with cloud infrastructure (AWS, GCE, Azure, Kubernetes, Docker).Nice To Have But Not NeccessaryYou have handled multiple on call shifts, and have navigated more than one incident through to the retrospective process.You have experience working with a variety of open-source software including nginx, redis, memcached and MySQL.You have familiarity with network and web protocols, from IP to HTTP.Additional InformationAt Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify's commitments.
remote
remote
AWS Architect (Remote) - $100,000/year USD
Crossover for Work IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Do you get aggravated by preventable downtime and an endless stream of repetitive tickets to resolve? Do you desire to apply your engineering mindset, solving problems before they happen, using automation? Do you excel at writing high-quality automation scripts that deliver high availability and cost-optimized infrastructure?In this role you will be responsible for optimizing the critical behind-the-scenes world of our SaaS operation which enables our business to rapidly scale as we acquire new products and customers. Our strategic partnership with Amazon will allow you to beta-test and experiment with new AWS services, so you will never lose your technical edge.Automation will be your core deliverable. Our culture thrives on our deep focus and obsession with continuous improvement, so you will be focused on strategic improvement projects that shape the future of our infrastructure and evolve our site reliability engineering practices.What You Will Be DoingEvery day you will dig into new technologies running across thousands of servers and deliver centralized, standard infrastructure with improved availability and reduced operating costs. You will work with infrastructure at a massive scale producing simple, scalable, meticulously engineered infrastructure that continuously improves. You will write scripts that remove routine operational work from our support teams and migrate components to standardized infrastructure. Automation is at the core of everything you'll do.What You Won’t Be DoingFocused on polishing one product, or being stuck with the same set of technologies because our tech stack evolves weekly with each product we acquire.Responding to trouble ticketsBuilding bespoke infrastructure solutionsSystem administration tasksAWS Architect Key ResponsibilitiesSay good-bye to an outage resolution mindset and dedicate your day to producing optimized infrastructure. In this role, you will:Identify quarterly goals that will deliver standardized, high availability, and cost-optimized infrastructureCreate and execute Infrastructure as Code scriptsPlan and execute lift and shift projects for acquired productsBasic Requirements3+ years of hands-on experience with Linux.3+ years of hands-on experience with AWS Services (compute, databases, networking)Ability to use infrastructure configuration management, deployment, and versioning tools to reduce manual work (Ansible, Chef, Terraform, Cloudformation, etc.)Ability to read and understand production code in any language so that you have a deeper understanding of our technology and ways to optimize it.Ability to pack application into containers (Docker) and deploy to KubernetesAbility to deploy and configure infrastructure for running virtual machines (VMWare)A university degree that included in-depth study of data structures, algorithms, object-oriented programming, computer architecture, and software engineering OR equivalent experienceNice-to-have RequirementsAWS Solutions Architect certification is a plusAbout CrossoverCrossover has been a pioneer of the remote work model since our inception in 2010 - helping thousands of people find great work opportunities. We focus on full-time, long-term work - not short-term "gigs" or freelancing side jobs. Most of our positions are within a large and growing portfolio of software companies. Since we focus on remote work, our openings can be filled globally and pay standardized compensation rates, regardless of where you choose to live.Join the thousands of professionals that have partnered with Crossover to explore new opportunities and find their dream job. Go to www.crossover.com/testimonials to read their stories. Better yet, write your own story!What’s Next?There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!What to expect next:You will receive an email with a link to start your self-paced, online job application.Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.Important! If you do not receive an email from us:First, emails may take up to 15 minutes to send, refresh and check again.Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.Crossover Job Code: LJ-3343-SG-Singapor-AWSArchitect.004
Crossover for Work
(IT / Development)
Do you get aggravated by preventable downtime and an endless stream of repetitive tickets to resolve? Do you desire to apply your engineering mindset, solving problems before they happen, using automation? Do you excel at writing high-quality automation scripts that deliver high availability and cost-optimized infrastructure?In this role you will be responsible for optimizing the critical behind-the-scenes world of our SaaS operation which enables our business to rapidly scale as we acquire new products and customers. Our strategic partnership with Amazon will allow you to beta-test and experiment with new AWS services, so you will never lose your technical edge.Automation will be your core deliverable. Our culture thrives on our deep focus and obsession with continuous improvement, so you will be focused on strategic improvement projects that shape the future of our infrastructure and evolve our site reliability engineering practices.What You Will Be DoingEvery day you will dig into new technologies running across thousands of servers and deliver centralized, standard infrastructure with improved availability and reduced operating costs. You will work with infrastructure at a massive scale producing simple, scalable, meticulously engineered infrastructure that continuously improves. You will write scripts that remove routine operational work from our support teams and migrate components to standardized infrastructure. Automation is at the core of everything you'll do.What You Won’t Be DoingFocused on polishing one product, or being stuck with the same set of technologies because our tech stack evolves weekly with each product we acquire.Responding to trouble ticketsBuilding bespoke infrastructure solutionsSystem administration tasksAWS Architect Key ResponsibilitiesSay good-bye to an outage resolution mindset and dedicate your day to producing optimized infrastructure. In this role, you will:Identify quarterly goals that will deliver standardized, high availability, and cost-optimized infrastructureCreate and execute Infrastructure as Code scriptsPlan and execute lift and shift projects for acquired productsBasic Requirements3+ years of hands-on experience with Linux.3+ years of hands-on experience with AWS Services (compute, databases, networking)Ability to use infrastructure configuration management, deployment, and versioning tools to reduce manual work (Ansible, Chef, Terraform, Cloudformation, etc.)Ability to read and understand production code in any language so that you have a deeper understanding of our technology and ways to optimize it.Ability to pack application into containers (Docker) and deploy to KubernetesAbility to deploy and configure infrastructure for running virtual machines (VMWare)A university degree that included in-depth study of data structures, algorithms, object-oriented programming, computer architecture, and software engineering OR equivalent experienceNice-to-have RequirementsAWS Solutions Architect certification is a plusAbout CrossoverCrossover has been a pioneer of the remote work model since our inception in 2010 - helping thousands of people find great work opportunities. We focus on full-time, long-term work - not short-term "gigs" or freelancing side jobs. Most of our positions are within a large and growing portfolio of software companies. Since we focus on remote work, our openings can be filled globally and pay standardized compensation rates, regardless of where you choose to live.Join the thousands of professionals that have partnered with Crossover to explore new opportunities and find their dream job. Go to www.crossover.com/testimonials to read their stories. Better yet, write your own story!What’s Next?There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!What to expect next:You will receive an email with a link to start your self-paced, online job application.Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.Important! If you do not receive an email from us:First, emails may take up to 15 minutes to send, refresh and check again.Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.Crossover Job Code: LJ-3343-SG-Singapor-AWSArchitect.004
remote
remote
Senior Cloud Engineer(AWS/AZURE)
NCS Group IT / Development
Remote (Asia Time Zone Permitted) Negotiable
As a Cloud Infrastructure Architect/Engineer, you will be tasked to lead, architect and develop cloud and infrastructure solutions that has integration to various on premise or SaaS solutions. Knowing a wide range of technologies in term of vertical and horizontal breadths, you will optimize, enhance and support applications in the design and deploy of scalable and highly available solutions. You will also be responsible for the overall technical design for build and operations, pertaining to the infrastructure elements, integration, connectivity and hostingResponsibilities:Serve as the deep Subject Matter Expert (SME) in the development of cloud infrastructure solutions which includes multi/hybrid cloud design and implementationConstantly explore new solutions and technologies, integrate learning and recommendations into the development processDemonstrate good expertise in all major Cloud Service Providers’ products and solutionsSpecialize in the best practice design, operations, and support of private/public/hybrid cloud infrastructure including Network, Storage, Compute and SecurityEnsure proposed design gels and aligns to Application, Enterprise, Security architectureCreate architecture artefacts and documentation to effectively explain architecture design concepts and solutions to various level of stakeholdersRecommend new services to complement and enhance infrastructure elements to stream-line and support applications development and deploymentApply knowledge of Agile software development and DevOps to infrastructure as code development and deployment.Lead continuous enhancement and exploratory work to design, develop, test and deploy new Cloud Infrastructure technologies using agile methodsProject management of cloud infrastructure setup and implementationThe ideal candidate should possess:Bachelor in Computer Science, Electrical/Computer Engineer, Information Technology or related disciplineHas minimally 8 years’ experience in designing/implementation/consulting of large-scale private/public/hybrid cloud infrastructure solutionsThe candidate should have attained professional certifications in the following areas with at least 5 years of implementation experience in:AWS/Azure/Google Cloud/VMwarePossess hands-on experience and good technical skills with proven track records in IT infrastructure and/or emerging IT technologies engineering in the following area:Platform, storage, database and virtualizationCloud infrastructure (IaaS/PaaS) Container technologies like Dockers, Kubernetes and AWS ECSKnowledge of with DevOps techniques and Agile practices is an added advantageProficient in multi-tiered architecture, design and implementationExperience with Web and server technologies including Virtualization, Web services, EAI, with knowledge of J2EE and SOA conceptKnowledge of client/server and distributed computing knowledge with messaging, SOAP, .NET and ADStrong working knowledge and ability to apply architecture concepts, frameworks and methodologies to projectsExperienced in business and technical analysis, architecture design, project managementAbility to communicate IT architecture methods, concepts, standards and policiesPMP, ITIL and TOGAF certification is an added advantageGood written and verbal communication and presentation skills, able to interact professionally with all levels of the organization
NCS Group
(IT / Development)
As a Cloud Infrastructure Architect/Engineer, you will be tasked to lead, architect and develop cloud and infrastructure solutions that has integration to various on premise or SaaS solutions. Knowing a wide range of technologies in term of vertical and horizontal breadths, you will optimize, enhance and support applications in the design and deploy of scalable and highly available solutions. You will also be responsible for the overall technical design for build and operations, pertaining to the infrastructure elements, integration, connectivity and hostingResponsibilities:Serve as the deep Subject Matter Expert (SME) in the development of cloud infrastructure solutions which includes multi/hybrid cloud design and implementationConstantly explore new solutions and technologies, integrate learning and recommendations into the development processDemonstrate good expertise in all major Cloud Service Providers’ products and solutionsSpecialize in the best practice design, operations, and support of private/public/hybrid cloud infrastructure including Network, Storage, Compute and SecurityEnsure proposed design gels and aligns to Application, Enterprise, Security architectureCreate architecture artefacts and documentation to effectively explain architecture design concepts and solutions to various level of stakeholdersRecommend new services to complement and enhance infrastructure elements to stream-line and support applications development and deploymentApply knowledge of Agile software development and DevOps to infrastructure as code development and deployment.Lead continuous enhancement and exploratory work to design, develop, test and deploy new Cloud Infrastructure technologies using agile methodsProject management of cloud infrastructure setup and implementationThe ideal candidate should possess:Bachelor in Computer Science, Electrical/Computer Engineer, Information Technology or related disciplineHas minimally 8 years’ experience in designing/implementation/consulting of large-scale private/public/hybrid cloud infrastructure solutionsThe candidate should have attained professional certifications in the following areas with at least 5 years of implementation experience in:AWS/Azure/Google Cloud/VMwarePossess hands-on experience and good technical skills with proven track records in IT infrastructure and/or emerging IT technologies engineering in the following area:Platform, storage, database and virtualizationCloud infrastructure (IaaS/PaaS) Container technologies like Dockers, Kubernetes and AWS ECSKnowledge of with DevOps techniques and Agile practices is an added advantageProficient in multi-tiered architecture, design and implementationExperience with Web and server technologies including Virtualization, Web services, EAI, with knowledge of J2EE and SOA conceptKnowledge of client/server and distributed computing knowledge with messaging, SOAP, .NET and ADStrong working knowledge and ability to apply architecture concepts, frameworks and methodologies to projectsExperienced in business and technical analysis, architecture design, project managementAbility to communicate IT architecture methods, concepts, standards and policiesPMP, ITIL and TOGAF certification is an added advantageGood written and verbal communication and presentation skills, able to interact professionally with all levels of the organization
remote
remote
Solutions Engineer - APAC
MessageBird IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Join our team either remotely or in our office in Singapore. This role can be based in any location within the APAC region.About UsMessageBird is transforming the communications landscape as one of the fastest-growing software companies in the world. Our cloud communications platform makes it possible for businesses to instantly connect with over 7 billion phones globally, allowing them to speak with their customers in the same ways they talk to their friends.Our suite provides access to all major messaging channels, from SMS and Voice to WeChat, Messenger, Facebook, WhatsApp and more. We provide out-of-the-box solutions with our own applications like Inbox and Flow Builder, plus a robust set of APIs that simplify workflows and automation.With over 15,000 customers — from small and mid-sized businesses to some of the world’s biggest brands — it’s likely that you’ve benefited from our technology at some point. Our products range from turn-key applications like Inbox, Flow Builder and Campaign Builder, to leading solutions and APIs for enterprises; all are available through our Online Self-Serve (OSS) dashboard.Our global team is a powerhouse of 350+ employees, who work across eight international offices. We’re excited that you’re here and interested to #jointhenest.How We WorkWe work fast, grow fast, and build fast. Life at MessageBird moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes.We are all driven by one ethos: Get Shit Done. We love shaping things together and leveraging different perspectives, because that makes our products better. Our Birds are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound refreshing? We think so, too.The role: Solutions EngineerAs a Solutions Engineer, you will work hand-in-hand with the Solutions and Business Development teams to introduce MessageBird to our customers. You will be the trusted solutions advisor for our customers by creating solutions which fit perfectly into their tech stack.Exceptional customer experience in the CPaaS industry is what we pride ourselves on. This is reflected in our solutions offerings and Post-sales support. As a MessageBird Solutions Engineer, you will own a part of that exceptional customer experience.Reporting to the Head of Sales Engineering, you will work in close partnership with Product Management, Sales and our Technology teams.What You’ll DoCollaborate with Solutions Leaders, Business Development and Product teams to deliver Enterprise CPaaS pilots.Create bespoke platform demos using MessageBirds API suite, HTML, NodeJS, PHP, Python, Go.Clearly articulate customer needs and prescribe industry-leading CPaaS solutions.Travel to all appropriate Sales, Product meetings, Trade shows and Conferences.Organise and lead product-related webinars and training sessions.Support key customers during Onboarding and Post sale stages.What You’ll Bring4 + years demonstrated success in a client-facing consultative technical roleProven track record of software development projects using (HTML, NodeJS, PHP, Python, Go) and excellent documentation.Strong understanding of the sales process, strategies, and solution sellingHighly communicative and team-oriented.BA/BS degree in Computer Science or equivalent practical experienceBonus points in you are fluent in Bahasa IndonesianKnowledge of the CPaaS industry is desirable to haveFamiliar with CLI tools, specifically: awk, sed, grep, find, tail, head, curl.Bit of experience in developing applications using platform-as-a-service SDKs and APIsPsst… some added perksThe ability to Work Anywhere — literally anywhere you want, as long as it’s in the same time zone as your team (yup… you read that right!). This comes with the added benefit of finding the right work-life balance for you by following our 80/20 rule.WFH office set-up allowance to make sure you have all you need to “get shit done” in an ergonomically-friendly manner.Top-notch work equipment (including Bose headphones!).MessageBird swag to keep you well-dressed.The occasional (virtual) company-wide and team events.A team of (fast-)forward-thinking, talented and fun colleagues from more than 50 countries!If you think you’re a match for this role and can bring some great skills to the MessageBird team, please apply! We’re excited to get to know you.Read MessageBird's Recruitment Privacy Statement
MessageBird
(IT / Development)
Join our team either remotely or in our office in Singapore. This role can be based in any location within the APAC region.About UsMessageBird is transforming the communications landscape as one of the fastest-growing software companies in the world. Our cloud communications platform makes it possible for businesses to instantly connect with over 7 billion phones globally, allowing them to speak with their customers in the same ways they talk to their friends.Our suite provides access to all major messaging channels, from SMS and Voice to WeChat, Messenger, Facebook, WhatsApp and more. We provide out-of-the-box solutions with our own applications like Inbox and Flow Builder, plus a robust set of APIs that simplify workflows and automation.With over 15,000 customers — from small and mid-sized businesses to some of the world’s biggest brands — it’s likely that you’ve benefited from our technology at some point. Our products range from turn-key applications like Inbox, Flow Builder and Campaign Builder, to leading solutions and APIs for enterprises; all are available through our Online Self-Serve (OSS) dashboard.Our global team is a powerhouse of 350+ employees, who work across eight international offices. We’re excited that you’re here and interested to #jointhenest.How We WorkWe work fast, grow fast, and build fast. Life at MessageBird moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes.We are all driven by one ethos: Get Shit Done. We love shaping things together and leveraging different perspectives, because that makes our products better. Our Birds are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound refreshing? We think so, too.The role: Solutions EngineerAs a Solutions Engineer, you will work hand-in-hand with the Solutions and Business Development teams to introduce MessageBird to our customers. You will be the trusted solutions advisor for our customers by creating solutions which fit perfectly into their tech stack.Exceptional customer experience in the CPaaS industry is what we pride ourselves on. This is reflected in our solutions offerings and Post-sales support. As a MessageBird Solutions Engineer, you will own a part of that exceptional customer experience.Reporting to the Head of Sales Engineering, you will work in close partnership with Product Management, Sales and our Technology teams.What You’ll DoCollaborate with Solutions Leaders, Business Development and Product teams to deliver Enterprise CPaaS pilots.Create bespoke platform demos using MessageBirds API suite, HTML, NodeJS, PHP, Python, Go.Clearly articulate customer needs and prescribe industry-leading CPaaS solutions.Travel to all appropriate Sales, Product meetings, Trade shows and Conferences.Organise and lead product-related webinars and training sessions.Support key customers during Onboarding and Post sale stages.What You’ll Bring4 + years demonstrated success in a client-facing consultative technical roleProven track record of software development projects using (HTML, NodeJS, PHP, Python, Go) and excellent documentation.Strong understanding of the sales process, strategies, and solution sellingHighly communicative and team-oriented.BA/BS degree in Computer Science or equivalent practical experienceBonus points in you are fluent in Bahasa IndonesianKnowledge of the CPaaS industry is desirable to haveFamiliar with CLI tools, specifically: awk, sed, grep, find, tail, head, curl.Bit of experience in developing applications using platform-as-a-service SDKs and APIsPsst… some added perksThe ability to Work Anywhere — literally anywhere you want, as long as it’s in the same time zone as your team (yup… you read that right!). This comes with the added benefit of finding the right work-life balance for you by following our 80/20 rule.WFH office set-up allowance to make sure you have all you need to “get shit done” in an ergonomically-friendly manner.Top-notch work equipment (including Bose headphones!).MessageBird swag to keep you well-dressed.The occasional (virtual) company-wide and team events.A team of (fast-)forward-thinking, talented and fun colleagues from more than 50 countries!If you think you’re a match for this role and can bring some great skills to the MessageBird team, please apply! We’re excited to get to know you.Read MessageBird's Recruitment Privacy Statement
remote
remote
Nova Site- Universal Remote Campaign – Technical Support Associate
TeleTech Philippines IT / Development
Remote (Asia Time Zone Permitted) Negotiable
DescriptionTeleTech is on the search forTechnical Support Representativesto proactively create meaningful connections with our team in Novaliches, Quezon City.Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it’s more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.RequirementsWhat you’ll need to qualify:Exceptional English verbal and written communication skillsHandy with MS Windows and other computer applicationsTechnical aptitude to troubleshoot computer peripheral products and support general customer service inquiriesAbility to thrive in a dynamic environmentWhat Your Typical Day Will Consist OfConsult with customers on technical support inquiries by a variety of communication channels that could include voice, email or chatRespond to inquiries with active listening – identifying additional needs and support any upgrades in products and servicesOpen and maintain customer accounts and informationResolve technical issues with patience and understandingPositively participate in company events, team activities, and continuous learningWhat You’ll EnjoyCompetitive pay and performance-based incentivesReal career growth opportunitiesCompany-sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible office location at the Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Novaliches, Quezon CityAccepting digital applications for your protection and the protection of our employees: Apply online to connect with us.TeleTech is proud to be an equal opportunity employer. TeleTech embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on teletechjobs.com.For more information about TeleTech, search #ExperienceTeleTech throughout social media to engage in the global conversation.
TeleTech Philippines
(IT / Development)
DescriptionTeleTech is on the search forTechnical Support Representativesto proactively create meaningful connections with our team in Novaliches, Quezon City.Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it’s more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.RequirementsWhat you’ll need to qualify:Exceptional English verbal and written communication skillsHandy with MS Windows and other computer applicationsTechnical aptitude to troubleshoot computer peripheral products and support general customer service inquiriesAbility to thrive in a dynamic environmentWhat Your Typical Day Will Consist OfConsult with customers on technical support inquiries by a variety of communication channels that could include voice, email or chatRespond to inquiries with active listening – identifying additional needs and support any upgrades in products and servicesOpen and maintain customer accounts and informationResolve technical issues with patience and understandingPositively participate in company events, team activities, and continuous learningWhat You’ll EnjoyCompetitive pay and performance-based incentivesReal career growth opportunitiesCompany-sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible office location at the Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Novaliches, Quezon CityAccepting digital applications for your protection and the protection of our employees: Apply online to connect with us.TeleTech is proud to be an equal opportunity employer. TeleTech embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on teletechjobs.com.For more information about TeleTech, search #ExperienceTeleTech throughout social media to engage in the global conversation.
remote
remote
Senior Project & Service Engineer (MNC, exp in Remote Terminal Unit)
P'nnacle Pte Ltd (Electrical and electronic manufacturing)
Remote (Asia Time Zone Permitted) Negotiable
Responsible for designing, configuring, programming and testing during project executionConducts FAT with customer.Executes Site Commissioning at customer site.Attends kick off meetings and teleconferences with customers and counterparts to clarify and assure that information on inquiries or documentation are identified and met.Carries out testing and diagnostic on returned defect items for repair depot and generate reports.Provides technical support and offer recommendations to customer for technical related issues.Submit weekly report on projects and services status to Engineering Manager.Ad hoc duties Job RequirementsDegree/Diploma in Engineering/Computer science or related technical discipline with 3 years working experience in SCADA, PLC, Flow computers and Remote Terminal Unit.Excellent communication and interpersonal relation skills with strong teamwork. Interested & qualified applicants, please forward your latest CV in MS word format to
P'nnacle Pte Ltd
(Electrical and electronic manufacturing)
Responsible for designing, configuring, programming and testing during project executionConducts FAT with customer.Executes Site Commissioning at customer site.Attends kick off meetings and teleconferences with customers and counterparts to clarify and assure that information on inquiries or documentation are identified and met.Carries out testing and diagnostic on returned defect items for repair depot and generate reports.Provides technical support and offer recommendations to customer for technical related issues.Submit weekly report on projects and services status to Engineering Manager.Ad hoc duties Job RequirementsDegree/Diploma in Engineering/Computer science or related technical discipline with 3 years working experience in SCADA, PLC, Flow computers and Remote Terminal Unit.Excellent communication and interpersonal relation skills with strong teamwork. Interested & qualified applicants, please forward your latest CV in MS word format to
remote
remote
Nova Site- Universal Remote Campaign - Technical Support Associate
TeleTech Philippines (Outsourcing/offshoring)
Remote (Asia Time Zone Permitted) Negotiable
TeleTech is on the search for Technical Support Representatives to proactively create meaningful connections with our team in Novaliches, Quezon City.Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
TeleTech Philippines
(Outsourcing/offshoring)
TeleTech is on the search for Technical Support Representatives to proactively create meaningful connections with our team in Novaliches, Quezon City.Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
remote
remote
Global Remote Engineer-BioProcess
Cytiva (Biotechnology)
Remote (Asia Time Zone Permitted) Negotiable
Help us improve access to life-changing therapies that can transform human health We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.We are looking for a dedicated(Full-time) OnLine Engineer for BioProces systems to work with our expert Global OnLine Center team of 8 employees across the world. Do you have a passion for Remote Service? Then we would love to hear from you.What You’ll DoTake ownership of assigned OLC cases - prioritization and follow up with FEs to Customer Care Centers. Provide remote technical support to Cytiva customers globally, characterize incoming technical issues and prioritize between jobs. Should be able to diagnose complete failure and propose the right part to be ordered in parallel to the FSE assignment.Take ownership for driving global OLC process, measure, track and deliver KPIs delivering the overall success for the team. Contribute to Service knowledgebase and actively updating and maintaining knowledge management database. Own customer issues from dispatch or identification of issue to resolution; proactively engaging with other team members to ensure they are always aware of status of all issues for their designated customers.To stay current with technical expertise, apply continuous learning by working closely with Global engineering and Field engineers regularly.Communicate proactively and share information with field teams, Service Operation teams and other support functions. Through effective communications, IB analysis and field network utilization define training needs to set-up and control training plan and execution.Analyze remote and proactive job results and define action plans to improve service productivity and customer satisfaction. Analyze job results and IB to improve efficiency and productivity working together with regional teams. Identify opportunities to improve overall service delivery processes, remote tools, and support capabilities. Who You AreAssociate’s or bachelor’s degree in Science, Electrical Engineering, Biomedical Engineering, Mechanical Engineering or relevant experience in BioPharma industry.6+ years of engineering experience and expert level knowledge of the repair and maintenance of BioProcess system, Unicorn Software networking and advanced IT skills. Demonstrated ability to handle/resolve difficult technical issues remotely. Experience supporting Site Care, Fast Response or Flex Factory customers meeting tight SLAs would be a plus.Strong customer-service skills, Highly motivated team-player, prior project or technical leadership experience.Demonstrated ability to train/mentor peers, ability to stay calm in pressurized situations and coach people through solving problems, strong written and verbal communications skills that can effectively communicate with a diverse workforce.Ability to effectively communicate over the phone and other AR/VR digital remote tools.Ability to drive improvements in efficiency, knowledge/experience with the healthcare Biopharma industry.Proficient in Microsoft Office Suite, excellent computer skills and networking ability. Who We AreWhatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
Cytiva
(Biotechnology)
Help us improve access to life-changing therapies that can transform human health We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.We are looking for a dedicated(Full-time) OnLine Engineer for BioProces systems to work with our expert Global OnLine Center team of 8 employees across the world. Do you have a passion for Remote Service? Then we would love to hear from you.What You’ll DoTake ownership of assigned OLC cases - prioritization and follow up with FEs to Customer Care Centers. Provide remote technical support to Cytiva customers globally, characterize incoming technical issues and prioritize between jobs. Should be able to diagnose complete failure and propose the right part to be ordered in parallel to the FSE assignment.Take ownership for driving global OLC process, measure, track and deliver KPIs delivering the overall success for the team. Contribute to Service knowledgebase and actively updating and maintaining knowledge management database. Own customer issues from dispatch or identification of issue to resolution; proactively engaging with other team members to ensure they are always aware of status of all issues for their designated customers.To stay current with technical expertise, apply continuous learning by working closely with Global engineering and Field engineers regularly.Communicate proactively and share information with field teams, Service Operation teams and other support functions. Through effective communications, IB analysis and field network utilization define training needs to set-up and control training plan and execution.Analyze remote and proactive job results and define action plans to improve service productivity and customer satisfaction. Analyze job results and IB to improve efficiency and productivity working together with regional teams. Identify opportunities to improve overall service delivery processes, remote tools, and support capabilities. Who You AreAssociate’s or bachelor’s degree in Science, Electrical Engineering, Biomedical Engineering, Mechanical Engineering or relevant experience in BioPharma industry.6+ years of engineering experience and expert level knowledge of the repair and maintenance of BioProcess system, Unicorn Software networking and advanced IT skills. Demonstrated ability to handle/resolve difficult technical issues remotely. Experience supporting Site Care, Fast Response or Flex Factory customers meeting tight SLAs would be a plus.Strong customer-service skills, Highly motivated team-player, prior project or technical leadership experience.Demonstrated ability to train/mentor peers, ability to stay calm in pressurized situations and coach people through solving problems, strong written and verbal communications skills that can effectively communicate with a diverse workforce.Ability to effectively communicate over the phone and other AR/VR digital remote tools.Ability to drive improvements in efficiency, knowledge/experience with the healthcare Biopharma industry.Proficient in Microsoft Office Suite, excellent computer skills and networking ability. Who We AreWhatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
remote
remote
Senior Field Engineer
Kong Inc. (Internet)
Remote (Asia Time Zone Permitted) Negotiable
Here at Kong we work 100% remotely.About Kong:Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong’s service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications.For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.About the role:You will be working at a hectic and fast paced Startup as a member of the Field Engineering team. This team is responsible for interfacing with our customers on billable projects as well as producing tooling, white papers and other marketing content.As a member of the Field Engineering team you will act as a pathfinder for our largest and most critical customers. Helping establish, implement and customize API Connectivity platforms that process hundreds of billions of transactions globally.In this role you will have the opportunity to interface with everyone in the customer environment from Developers to Executives and represent Kong culture and values everyday.This is one of the most technically challenging roles in the industry, and working at Kong presents a unique opportunity to combine that challenge with helping to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of Kong.What You'll Be Doing: Working with a diverse team of people from all over the worldWork on innovative and cutting edge customer projectsHelp innovate our tooling and processes to make you and your team more efficient Learning our products and technologies, taking that knowledge and applying it to real world usageCollaborating with other peers, business partners and groups.Representing not only yourself and the rest of your team but all of KongDefining what ‘good’ looks like in terms of production deployments, what is recommended and whyWorking with Sales and Product teams to ensure our customers are getting the most out of the solutionYou will be leading customer discussions and small scale projectsWhat We Are Looking For:Show passion and determination about technology Enjoy working with others and collaboratingSelf awareness and strong communication skills are a must8+ years of relevant technical experience requiredPrior Enterprise Application transformation and modernization experienceProficient in Linux environments including Cloud and Development toolingExperience writing, governing and modernizing API’sExperience designing microservices architectures and decoupling monolithic applications including reading and writing enterprise application code (eg Java, Python, C or other languages)Experience in Go language highly preferredExperience working in Kubernetes and Cloud Native environments, particularly with application deployments and connectivity is highly preferredAbility to travel to customer and Kong locations as-needed (post COVID)Kong Core Values: Global - We work together from anywhere to achieve our common goals. Our differences make us stronger. We seek to understand different points of view and their implications on work. Real - We are genuine, principled and confident without an attitude. We seek to understand our own strengths and vulnerabilities. We understand the effect of external factors on ourselves and we manage our own emotions and understand the effect they have on other people. Unstoppable - We are biased towards action and decision, we persevere and always go the extra mile. We understand how to prioritize and work with urgency and focus. We are self-motivated and exhibit a high personal drive. Champion - We listen and speak up for customers, community, partners and each other. We have an ability to provide feedback that is specific, constructive and fact-based. We listen, are able to receive feedback without taking it personally and we look at our own performance in order to improve. Explorer - We challenge the status quo by discovering, innovating, failing fast and learning. We are self-directing and use creativity when solving problems that may be complex and ambiguous. We are adaptable, able to navigate and solve problems, especially in times of rapid change and high-ambiguity.
Kong Inc.
(Internet)
Here at Kong we work 100% remotely.About Kong:Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong’s service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications.For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.About the role:You will be working at a hectic and fast paced Startup as a member of the Field Engineering team. This team is responsible for interfacing with our customers on billable projects as well as producing tooling, white papers and other marketing content.As a member of the Field Engineering team you will act as a pathfinder for our largest and most critical customers. Helping establish, implement and customize API Connectivity platforms that process hundreds of billions of transactions globally.In this role you will have the opportunity to interface with everyone in the customer environment from Developers to Executives and represent Kong culture and values everyday.This is one of the most technically challenging roles in the industry, and working at Kong presents a unique opportunity to combine that challenge with helping to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of Kong.What You'll Be Doing: Working with a diverse team of people from all over the worldWork on innovative and cutting edge customer projectsHelp innovate our tooling and processes to make you and your team more efficient Learning our products and technologies, taking that knowledge and applying it to real world usageCollaborating with other peers, business partners and groups.Representing not only yourself and the rest of your team but all of KongDefining what ‘good’ looks like in terms of production deployments, what is recommended and whyWorking with Sales and Product teams to ensure our customers are getting the most out of the solutionYou will be leading customer discussions and small scale projectsWhat We Are Looking For:Show passion and determination about technology Enjoy working with others and collaboratingSelf awareness and strong communication skills are a must8+ years of relevant technical experience requiredPrior Enterprise Application transformation and modernization experienceProficient in Linux environments including Cloud and Development toolingExperience writing, governing and modernizing API’sExperience designing microservices architectures and decoupling monolithic applications including reading and writing enterprise application code (eg Java, Python, C or other languages)Experience in Go language highly preferredExperience working in Kubernetes and Cloud Native environments, particularly with application deployments and connectivity is highly preferredAbility to travel to customer and Kong locations as-needed (post COVID)Kong Core Values: Global - We work together from anywhere to achieve our common goals. Our differences make us stronger. We seek to understand different points of view and their implications on work. Real - We are genuine, principled and confident without an attitude. We seek to understand our own strengths and vulnerabilities. We understand the effect of external factors on ourselves and we manage our own emotions and understand the effect they have on other people. Unstoppable - We are biased towards action and decision, we persevere and always go the extra mile. We understand how to prioritize and work with urgency and focus. We are self-motivated and exhibit a high personal drive. Champion - We listen and speak up for customers, community, partners and each other. We have an ability to provide feedback that is specific, constructive and fact-based. We listen, are able to receive feedback without taking it personally and we look at our own performance in order to improve. Explorer - We challenge the status quo by discovering, innovating, failing fast and learning. We are self-directing and use creativity when solving problems that may be complex and ambiguous. We are adaptable, able to navigate and solve problems, especially in times of rapid change and high-ambiguity.
remote
remote
Solutions Engineer Singapore
Loftware (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Solutions EngineerProfessional Services GroupLoft ware is expanding its operations and we are looking to hire Solution Engineer in Singapore APAC. The support and service team provides detailed technical guidance setting up our customers for success as the subject matter experts. We’re looking for experienced, enthusiastic and hands-on solution technical architects who can rapidly learn Loftware’s value proposition and translate it to use cases across our primary vertical markets. Working with our engineering and operation team, you will partner with our customers to design solutions and align our capabilities based on their unique needs to implement Loftware's enterprise software solutions throughout our large customer base. Responsibilities:The Solution Engineer is responsible for a variety of roles including technical implementation, application/business rules configuration, training and documentation as a sole contributor or part of a larger team of the proposed solution as defined by the Solution Architecture Team. She/he will manage our customers through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects are typically multiple short stints either on-site or remote and provide a very dynamic work environment that does not require repeated travel on a weekly basis.To ensure the clients' and Company's needs are met, the Solution Engineer will regularly liaise with other members of the Solution Engineering team and colleagues from a range of departments, such as Product Management, Engineering, Development, Professional Services, Sales and senior management. Post-sale Requirements•       Understand customers’ requirements and their technical architecture, designing solutions for customer’s business requirements.•       Drive scope definition, requirements analysis, functional/technical design, and performance•       Perform installation, configuration, deployment, design, administration and maintenance of high availability solutions that implement industry standards using AWS and/or On-PremiseManage the technical proposal process and ensuring that all technical information and recommendations addressing customer requirements are accurate, properly defined and detailed•       Instill trustworthy and resourceful relationship between clients, partners and Loftware•       Establish effective communication protocols•        “Hand-hold” throughout planning and deployment•       Install and configure the technical solution, provide business consulting/advise on the installation•       Understands the need to comply and conform with both Loftware’s and the Customers specific set of policies and procedures for on-site engagementsQualifications: Technical aptitude; the ability to understand new technologies and related environments.Ability to learn new technology through self-study.Ability to translate highly technical information for audiences with varying degrees of technical knowledge.Ability of JavaScript/REST JSON /XSLT/SOAP WSDL skill is a ‘must’.Ability with database Admin/Query skill for Oracle and/or PostgreSQL, SQL Server is a ‘must’.Familiarity with following environments (SAP, Oracle e-Business Suite, Oracle Cloud, Workflow Management System)Familiarity with Jasper report.Knowledge of ERP, PLM, CRM, WMS or MES systems.Knowledge of Web Services, Service Oriented Architecture, Web Based UI’sKnowledge of AWS hosting is a plus.Knowledge of system and network management issues and toolsKnowledge of LDAPs, Single Sign-On, SSL, Networks, Webservers, Application servers, TomcatAbility to assess client’s needs and management requirements and creatively provide solutions that address those needs, solve clients’ problems and add value to the clients’ organization.Make technical presentations and demonstrate how a product will meet client needs;Solid organizational skills including attention to detail and multi-tasking skills;AttributesThe qualified candidate will possess a bachelor’s degree or equivalent along with 5-10 years in a technology environment. You must be tenacious, intelligent and entrepreneurial in nature. Excellent written and verbal communication skills are an absolute must. Travel (up to 30%) is required.Able to build trust and rapport quickly.Competitive drive and determinationStrong communications skillsCustomer focusedStrong interpersonal skillsStrong problem-solving skillsSelf-starter with a strong work ethicMust be able to grasp technical concepts quicklyDriven to create value in a growing organization
Loftware
(Computer software)
Solutions EngineerProfessional Services GroupLoft ware is expanding its operations and we are looking to hire Solution Engineer in Singapore APAC. The support and service team provides detailed technical guidance setting up our customers for success as the subject matter experts. We’re looking for experienced, enthusiastic and hands-on solution technical architects who can rapidly learn Loftware’s value proposition and translate it to use cases across our primary vertical markets. Working with our engineering and operation team, you will partner with our customers to design solutions and align our capabilities based on their unique needs to implement Loftware's enterprise software solutions throughout our large customer base. Responsibilities:The Solution Engineer is responsible for a variety of roles including technical implementation, application/business rules configuration, training and documentation as a sole contributor or part of a larger team of the proposed solution as defined by the Solution Architecture Team. She/he will manage our customers through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects are typically multiple short stints either on-site or remote and provide a very dynamic work environment that does not require repeated travel on a weekly basis.To ensure the clients' and Company's needs are met, the Solution Engineer will regularly liaise with other members of the Solution Engineering team and colleagues from a range of departments, such as Product Management, Engineering, Development, Professional Services, Sales and senior management. Post-sale Requirements•       Understand customers’ requirements and their technical architecture, designing solutions for customer’s business requirements.•       Drive scope definition, requirements analysis, functional/technical design, and performance•       Perform installation, configuration, deployment, design, administration and maintenance of high availability solutions that implement industry standards using AWS and/or On-PremiseManage the technical proposal process and ensuring that all technical information and recommendations addressing customer requirements are accurate, properly defined and detailed•       Instill trustworthy and resourceful relationship between clients, partners and Loftware•       Establish effective communication protocols•        “Hand-hold” throughout planning and deployment•       Install and configure the technical solution, provide business consulting/advise on the installation•       Understands the need to comply and conform with both Loftware’s and the Customers specific set of policies and procedures for on-site engagementsQualifications: Technical aptitude; the ability to understand new technologies and related environments.Ability to learn new technology through self-study.Ability to translate highly technical information for audiences with varying degrees of technical knowledge.Ability of JavaScript/REST JSON /XSLT/SOAP WSDL skill is a ‘must’.Ability with database Admin/Query skill for Oracle and/or PostgreSQL, SQL Server is a ‘must’.Familiarity with following environments (SAP, Oracle e-Business Suite, Oracle Cloud, Workflow Management System)Familiarity with Jasper report.Knowledge of ERP, PLM, CRM, WMS or MES systems.Knowledge of Web Services, Service Oriented Architecture, Web Based UI’sKnowledge of AWS hosting is a plus.Knowledge of system and network management issues and toolsKnowledge of LDAPs, Single Sign-On, SSL, Networks, Webservers, Application servers, TomcatAbility to assess client’s needs and management requirements and creatively provide solutions that address those needs, solve clients’ problems and add value to the clients’ organization.Make technical presentations and demonstrate how a product will meet client needs;Solid organizational skills including attention to detail and multi-tasking skills;AttributesThe qualified candidate will possess a bachelor’s degree or equivalent along with 5-10 years in a technology environment. You must be tenacious, intelligent and entrepreneurial in nature. Excellent written and verbal communication skills are an absolute must. Travel (up to 30%) is required.Able to build trust and rapport quickly.Competitive drive and determinationStrong communications skillsCustomer focusedStrong interpersonal skillsStrong problem-solving skillsSelf-starter with a strong work ethicMust be able to grasp technical concepts quicklyDriven to create value in a growing organization
remote
remote
Workplace Technology Remote Support
Accenture (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Provide Remote Desktop Support Complete Shift summary tracker with accurate information and submit it to the unit supervisor Ensure feedback from Calibration is understood and applied across machines Accurate tracking of disconnected machinesGraduate of any field b. Knowledgeable in PC troubleshooting c. Good communication skills d. Comptia Aplus certification is a plus
Accenture
(Information technology and services)
Provide Remote Desktop Support Complete Shift summary tracker with accurate information and submit it to the unit supervisor Ensure feedback from Calibration is understood and applied across machines Accurate tracking of disconnected machinesGraduate of any field b. Knowledgeable in PC troubleshooting c. Good communication skills d. Comptia Aplus certification is a plus
remote
remote
Solutions Leader, Architect (Big Data & AI)
SoftServe (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
WE AREAdvisors, engineers, and designers solving business challenges with innovative technology solutions. Our expertise in Machine Learning, AI, Big Data, IoT, Cloud technologies is recognized by Google and Amazon. Our Big Data & AI Center of Excellence is the largest in Eastern Europe.Together with the SEI, Carnegie Mellon University, we adapted ADD and ATAM architecture design methodologies to Big Data needs and invented Smart Decisions game, to promote architecture design best practices in AI and Big Data domains.Please read more at: http://smartdecisionsgame.com/ .YOU ARETech savvy Solutions Leader with extensive experience in driving strategic initiatives and have proven record of success stories in delivering Big Data and AI solutions for different businesses, possessing:Excellent presentation, negotiation and interpersonal skillsSkills in systemizing things, asking right questions, driving vision and purpose, managing ambiguity and complexityPerfect understanding of how to build effective engagement strategy considering customer needs and business objectives;With extensive experience inGuiding organizations where digital transformations is a critical part of the business strategyBreaking down customer’s business objectives into appropriate initiatives and actionsDefining Data Strategy, solution vision and implementation roadmap for enterprisesDriving ideation workshops, design and prototyping phases (solution design, PoC and MVP)Building full-scale Big Data, ML, AI and IoT solutions, perfect understanding of common architecture patterns and tactics, integration scenarios, data distribution concepts; demonstrating ability to learn new technologiesWorking in advisory teams, and applying consulting best practices and approaches is a big plusHands on experience with AWS/GCP/Azure, Hadoop, NoSQL, Data Lakes, Data Warehouses, analytics platforms, AI/ML, Java/Scala/Python is a big big plus (required for Architects);YOU WANT TOGenerate and promote your innovative ideasEngage with new clients, generate and evaluate strategic opportunitiesBecome a trusted advisor and solution provider for different organizationsWork closely with tech experts and build comprehensive Big Data and AI solutions, drive solution design and implementationManage risk, negotiate scope, priorities and timeline with clientTrade-off different architecture tactics and patterns in a cooperation with the domain expertsLearn new technologies and methodologies, become SME in “Data and AI” domain;TOGETHER WE WILLDesign value propositions, service offerings and develop technology accelerators for different business domainsWin big and challenging deals, sign new logosTransform organizations to become data-driven, be the catalysts for the transformation and innovation agenda for world-leading companiesDefine Data Strategies and data monetization scenarios for enterprises, define the ways how to maximize business value from available data assets, leveraging Big Data, ML and AI technologiesImplement cutting-edge data platforms and Intelligent Automation solutions, leveraging AWS/GCP/Azure services, comprehensive Data ArchitecturesAccelerate adoption of new technologies and methodologies;Your benefitsBeing a part of Center of Excellence, you will have a chance to address different business and technology challenges, drive multiple projects and initiativesAssimilate best practices from experts, working in the team of top-notch ArchitectsLearn from our partners-leaders on the market: Google, Amazon, MicrosoftWork with the world-leading companiesSpeak at international events, promote your “brand”.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer. 
SoftServe
(Information technology and services)
WE AREAdvisors, engineers, and designers solving business challenges with innovative technology solutions. Our expertise in Machine Learning, AI, Big Data, IoT, Cloud technologies is recognized by Google and Amazon. Our Big Data & AI Center of Excellence is the largest in Eastern Europe.Together with the SEI, Carnegie Mellon University, we adapted ADD and ATAM architecture design methodologies to Big Data needs and invented Smart Decisions game, to promote architecture design best practices in AI and Big Data domains.Please read more at: http://smartdecisionsgame.com/ .YOU ARETech savvy Solutions Leader with extensive experience in driving strategic initiatives and have proven record of success stories in delivering Big Data and AI solutions for different businesses, possessing:Excellent presentation, negotiation and interpersonal skillsSkills in systemizing things, asking right questions, driving vision and purpose, managing ambiguity and complexityPerfect understanding of how to build effective engagement strategy considering customer needs and business objectives;With extensive experience inGuiding organizations where digital transformations is a critical part of the business strategyBreaking down customer’s business objectives into appropriate initiatives and actionsDefining Data Strategy, solution vision and implementation roadmap for enterprisesDriving ideation workshops, design and prototyping phases (solution design, PoC and MVP)Building full-scale Big Data, ML, AI and IoT solutions, perfect understanding of common architecture patterns and tactics, integration scenarios, data distribution concepts; demonstrating ability to learn new technologiesWorking in advisory teams, and applying consulting best practices and approaches is a big plusHands on experience with AWS/GCP/Azure, Hadoop, NoSQL, Data Lakes, Data Warehouses, analytics platforms, AI/ML, Java/Scala/Python is a big big plus (required for Architects);YOU WANT TOGenerate and promote your innovative ideasEngage with new clients, generate and evaluate strategic opportunitiesBecome a trusted advisor and solution provider for different organizationsWork closely with tech experts and build comprehensive Big Data and AI solutions, drive solution design and implementationManage risk, negotiate scope, priorities and timeline with clientTrade-off different architecture tactics and patterns in a cooperation with the domain expertsLearn new technologies and methodologies, become SME in “Data and AI” domain;TOGETHER WE WILLDesign value propositions, service offerings and develop technology accelerators for different business domainsWin big and challenging deals, sign new logosTransform organizations to become data-driven, be the catalysts for the transformation and innovation agenda for world-leading companiesDefine Data Strategies and data monetization scenarios for enterprises, define the ways how to maximize business value from available data assets, leveraging Big Data, ML and AI technologiesImplement cutting-edge data platforms and Intelligent Automation solutions, leveraging AWS/GCP/Azure services, comprehensive Data ArchitecturesAccelerate adoption of new technologies and methodologies;Your benefitsBeing a part of Center of Excellence, you will have a chance to address different business and technology challenges, drive multiple projects and initiativesAssimilate best practices from experts, working in the team of top-notch ArchitectsLearn from our partners-leaders on the market: Google, Amazon, MicrosoftWork with the world-leading companiesSpeak at international events, promote your “brand”.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer. 
remote
remote
Sr. Technical Support Specialist (Remote)
Apollo (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
The CompanyApollo.io's mission is to help every business to fulfill their full market potential by connecting companies with amazing solutions with those who need them most. We've built a database of 250 million business contacts and 10 million companies, and our software helps sales and marketing identify and convert their most likely potential customers. We've raised over $10 million from Silicon Valley investors such as Y Combinator, Nexus Venture Partners, SV Angel, and Social Capital, and are profitable and continuously growing. We're headquartered in San Francisco, CA with a brilliant worldwide remote team.Apollo is the foundation of your entire go-to-market strategy.Your Role & MissionWe’re looking for a Customer Support Specialist to be a core contributor to building a world-class support organisation. Our ideal candidate is someone who truly cares about client success, could quickly grow into a leadership role, is technically savvy, and has experience teaching and troubleshooting software.The Customer Support Specialist will be responsible for managing customer support requests via email, chat, and phone. As a Customer Support Specialist, you’ll also help create and edit help center content for employees and customers, as well as interface with product and engineering to help improve the platform.NOTE: This role requires working Eastern/Central Standard TimeCompetencies/Key TraitsSense of ownership, a desire to work closely with customers in sometimes tough situationsHighly tech-savvy, using his/her skills in order to take advantage of the tools in place.High active reading and listening to manage and effectively resolve customer support requests using email, chat, and phone with ownership and excellence.Dependable, going above and beyond your job description to ensure our customers love us!Excellent written and verbal communication skills, able to explain concepts clearly and concisely as well as translate into customer-friendly language, complex technical knowledge.Self-starter, entrepreneurial, hungry, passionate and tech-savvy, and quick to learnYou pride yourself on being patient, a problem solver, ambitious, proactive/assertive, and dependable to follow through.Empathetic to customer needs, working to understand the questions that customers ask and why. Daily Adventures/Responsibilities Applies technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues with ownership.Leads thorough investigations that leave no stones unturned, exhausting all possible troubleshooting.Goes above and beyond to ensure client satisfaction and success at all timesEducates customers and employees at the best of their capabilities to optimize their resultsMakes customer's voices heard by delivering all the feedback and recommendations to our Product Team and parties related.Understands the Apollo product and databases better than anyone else to contribute constructively to every situation that a customer or employee encounters.Provide a fast and accurate answer to the customer's inquiry within 24 hours (1 hour on the first touch).Test one’s hypothesis simply by playing around, and tweaking one’s parameters in a series of experiments to validate the hypothesisReconstructs a timeline of events based on disparate logs/evidence spread out across many placesThinks outside of the box using prior knowledge from web apps/browser apps like Chrome to perform an initial debugging of the issue at handTakes full ownership of the escalations and educates TSR 1 on the different areas of opportunity on the escalation process Skills And Relevant Experience Degree in Computer Science, Computer Engineering or similar2+ years of experience in customer support (Tier 2), engineering, product management, or similarStrong analytical, troubleshooting, and problem solving skillsExcellent English communication skills (fluent or native)Prior experience working with web apps/browser appsPrior experience working with integrations, Salesforce, Zendesk, Hubspot, OutreachUnderstanding what an API is and how to send API callsProven ability to reconstruct a timeline of events based on disparate logs/evidence spread out across half a dozen places.Proven ability to test one’s hypothesis simply by playing around, and tweaking one’s parameters in a series of experiments to validate the hypothesis.Strong attention to detail and ability to lead thorough investigations that leave no stones unturnedCuriosity and willingness to test and replicate customer's issues.Expected Outcomes100% of Bugs in asana with perfect description and investigation100% tickets properly researched and TS exhusted95% of Satisfaction Scores (Email&Chat)100% of queue tickets handled Perfectly100% of escalations from tier 1 with proper escalation reason, if not proper feedback to the tier 1 agents30 minutes sla for tickets ARR4 Hours SLA for non ARR ticketsPotential Candidate ProfileSelf-starting all-star who can be a coach to our customer base to ensure they’re finding success with Apollo. What You'll Love About Apollo Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort to developing our remote employees's careers; historically, most people on the Customer Support get promoted within 9 months into higher and larger roles and get the opportunity to turbocharge their career.Opportunities to Progress in your CareerApollo is a Y-Combinator backed startup at the forefront of Silicon Valley/B2B SaaS best practices. Originally built by 3 founders (from Harvard, MIT, and Berkeley), the team has a long history of being highly collaborative, encouraging, and growth-minded. Our team is laser-focused at growing and developing our Customer Support Specialists into our future leaders at Apollo or other Silicon Valley companies. So, Some Likely Future Career Moves For You As CS Specialist Would BeWe’re growing the team and scaling how we operate.Senior Customer Support SpecialistCustomer Success ManagerOnboarding SpecialistAccount ManagerAccount Executive
Apollo
(Information technology and services)
The CompanyApollo.io's mission is to help every business to fulfill their full market potential by connecting companies with amazing solutions with those who need them most. We've built a database of 250 million business contacts and 10 million companies, and our software helps sales and marketing identify and convert their most likely potential customers. We've raised over $10 million from Silicon Valley investors such as Y Combinator, Nexus Venture Partners, SV Angel, and Social Capital, and are profitable and continuously growing. We're headquartered in San Francisco, CA with a brilliant worldwide remote team.Apollo is the foundation of your entire go-to-market strategy.Your Role & MissionWe’re looking for a Customer Support Specialist to be a core contributor to building a world-class support organisation. Our ideal candidate is someone who truly cares about client success, could quickly grow into a leadership role, is technically savvy, and has experience teaching and troubleshooting software.The Customer Support Specialist will be responsible for managing customer support requests via email, chat, and phone. As a Customer Support Specialist, you’ll also help create and edit help center content for employees and customers, as well as interface with product and engineering to help improve the platform.NOTE: This role requires working Eastern/Central Standard TimeCompetencies/Key TraitsSense of ownership, a desire to work closely with customers in sometimes tough situationsHighly tech-savvy, using his/her skills in order to take advantage of the tools in place.High active reading and listening to manage and effectively resolve customer support requests using email, chat, and phone with ownership and excellence.Dependable, going above and beyond your job description to ensure our customers love us!Excellent written and verbal communication skills, able to explain concepts clearly and concisely as well as translate into customer-friendly language, complex technical knowledge.Self-starter, entrepreneurial, hungry, passionate and tech-savvy, and quick to learnYou pride yourself on being patient, a problem solver, ambitious, proactive/assertive, and dependable to follow through.Empathetic to customer needs, working to understand the questions that customers ask and why. Daily Adventures/Responsibilities Applies technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues with ownership.Leads thorough investigations that leave no stones unturned, exhausting all possible troubleshooting.Goes above and beyond to ensure client satisfaction and success at all timesEducates customers and employees at the best of their capabilities to optimize their resultsMakes customer's voices heard by delivering all the feedback and recommendations to our Product Team and parties related.Understands the Apollo product and databases better than anyone else to contribute constructively to every situation that a customer or employee encounters.Provide a fast and accurate answer to the customer's inquiry within 24 hours (1 hour on the first touch).Test one’s hypothesis simply by playing around, and tweaking one’s parameters in a series of experiments to validate the hypothesisReconstructs a timeline of events based on disparate logs/evidence spread out across many placesThinks outside of the box using prior knowledge from web apps/browser apps like Chrome to perform an initial debugging of the issue at handTakes full ownership of the escalations and educates TSR 1 on the different areas of opportunity on the escalation process Skills And Relevant Experience Degree in Computer Science, Computer Engineering or similar2+ years of experience in customer support (Tier 2), engineering, product management, or similarStrong analytical, troubleshooting, and problem solving skillsExcellent English communication skills (fluent or native)Prior experience working with web apps/browser appsPrior experience working with integrations, Salesforce, Zendesk, Hubspot, OutreachUnderstanding what an API is and how to send API callsProven ability to reconstruct a timeline of events based on disparate logs/evidence spread out across half a dozen places.Proven ability to test one’s hypothesis simply by playing around, and tweaking one’s parameters in a series of experiments to validate the hypothesis.Strong attention to detail and ability to lead thorough investigations that leave no stones unturnedCuriosity and willingness to test and replicate customer's issues.Expected Outcomes100% of Bugs in asana with perfect description and investigation100% tickets properly researched and TS exhusted95% of Satisfaction Scores (Email&Chat)100% of queue tickets handled Perfectly100% of escalations from tier 1 with proper escalation reason, if not proper feedback to the tier 1 agents30 minutes sla for tickets ARR4 Hours SLA for non ARR ticketsPotential Candidate ProfileSelf-starting all-star who can be a coach to our customer base to ensure they’re finding success with Apollo. What You'll Love About Apollo Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort to developing our remote employees's careers; historically, most people on the Customer Support get promoted within 9 months into higher and larger roles and get the opportunity to turbocharge their career.Opportunities to Progress in your CareerApollo is a Y-Combinator backed startup at the forefront of Silicon Valley/B2B SaaS best practices. Originally built by 3 founders (from Harvard, MIT, and Berkeley), the team has a long history of being highly collaborative, encouraging, and growth-minded. Our team is laser-focused at growing and developing our Customer Support Specialists into our future leaders at Apollo or other Silicon Valley companies. So, Some Likely Future Career Moves For You As CS Specialist Would BeWe’re growing the team and scaling how we operate.Senior Customer Support SpecialistCustomer Success ManagerOnboarding SpecialistAccount ManagerAccount Executive
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Implementation Engineer
BPC Banking Technologies (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
 At BPC we believe in creating solutions that empower our clients to grow ever closer relationships with their customers. We strive to improve the world of payments through our ideas, innovations and experiences that make everyday life easier for everyone. We make the complex simple.The blend of our experienced team, global presence and world leading software are the keys to our success. Using SmartVista we’re enabling how people transact and pay everywhere. This has helped us to become the fastest growing enterprise payments provider in the world today. To further enhance our aggressive and sustained growth ambitions, we are looking to appoint a Implementation engineer. The position holder will be based in our regional office in Myanmar, but enjoys a regional remit and company-wide collaboration with fellow experts to ensure our competitive edge.Duties & Responsibilities:• Telephone and On-site Support of software products• Diagnosing software problems, localization of the problem’s sources, identifying the bugs• Installation of SmartVista products• Communicate to customers the steps necessary to maintain and update software products• Assist in documenting of SmartVista products and installation instructions• Assist in testing new releases / updates• Any other duties and/or responsibilities as may be assignedKnowledge, Skills and Abilities:• Knowledge of SQL/PLSQL• Knowledge of C language• Knowledge in Unix/Linux operation systems as a confident user• Self-Motivated• Excellent people skills• Positive attitude• Understanding J2EE (WebLogic)• Oracle database administration• Understanding of basic principles of e-payments and cards payments technologiesRequirements:• Three or more years’ experience with software development or support• Banking and Finance, Payments industry• Experience in payment and card processing software• College degree preferred• Post-secondary credit hours in a technical related field ORACLE, Unix• English - fluentWe are ready to consider candidates from another countries (those who will be ready for relocation)Excited by the challenge of helping to move our business into the right direction for the future? Contact our dedicated HR BP on [email protected] for a discreet conversation and further information. All CVs to be submitted in English.
BPC Banking Technologies
(Information technology and services)
 At BPC we believe in creating solutions that empower our clients to grow ever closer relationships with their customers. We strive to improve the world of payments through our ideas, innovations and experiences that make everyday life easier for everyone. We make the complex simple.The blend of our experienced team, global presence and world leading software are the keys to our success. Using SmartVista we’re enabling how people transact and pay everywhere. This has helped us to become the fastest growing enterprise payments provider in the world today. To further enhance our aggressive and sustained growth ambitions, we are looking to appoint a Implementation engineer. The position holder will be based in our regional office in Myanmar, but enjoys a regional remit and company-wide collaboration with fellow experts to ensure our competitive edge.Duties & Responsibilities:• Telephone and On-site Support of software products• Diagnosing software problems, localization of the problem’s sources, identifying the bugs• Installation of SmartVista products• Communicate to customers the steps necessary to maintain and update software products• Assist in documenting of SmartVista products and installation instructions• Assist in testing new releases / updates• Any other duties and/or responsibilities as may be assignedKnowledge, Skills and Abilities:• Knowledge of SQL/PLSQL• Knowledge of C language• Knowledge in Unix/Linux operation systems as a confident user• Self-Motivated• Excellent people skills• Positive attitude• Understanding J2EE (WebLogic)• Oracle database administration• Understanding of basic principles of e-payments and cards payments technologiesRequirements:• Three or more years’ experience with software development or support• Banking and Finance, Payments industry• Experience in payment and card processing software• College degree preferred• Post-secondary credit hours in a technical related field ORACLE, Unix• English - fluentWe are ready to consider candidates from another countries (those who will be ready for relocation)Excited by the challenge of helping to move our business into the right direction for the future? Contact our dedicated HR BP on [email protected] for a discreet conversation and further information. All CVs to be submitted in English.
Senior Technical Advisor (TB) - Burma
FHI 360 (Financial services)
Yangon Negotiable
We are currently seeking qualified candidates for the position of: Senior Technical Advisor (TB) for an anticipated USAID Burma TB and HIV Integrated Activity .Position DescriptionThe Senior Technical Advisor TB (STA-TB) will serve in a leadership role in areas of prevention, diagnosis, and treatment of TB and provide technical leadership to assist the National TB Program (NTP) and the Directorate of Disease Control in efforts to end the TB epidemic in Myanmar. This includes support in areas including finding the missing people with TB and improving access to TB services from wherever people seek care; implementing successful TB prevention programming; support the NTP to introduce better treatment regimens for multidrug resistant TB (MDR-TB); work closely with the NTP, USAID and other stakeholders to successfully implement the project in Burma. The STA-TB will be responsible for providing technical assistance in the prevention, diagnosis and treatment of TB while building strong linkages between TB and HIV/AIDS care and treatment programs. S/he will build relationships and collaborate with stakeholders and the program team in the design, integration and implementation of TB programs and TB-HIV integrated services based upon FHI 360’s best practices, international evidence and USAID, WHO, and/or country-specific strategies and objectives.The position shall be based out of Yangon, Burma. The recruitment is contingent upon successful award of the project to FHI 360 and final USAID approval of the candidate.Key ResponsibilitiesProvide technical assistance to develop strategies on TB prevention, diagnosis and treatment including, TB case finding, TB preventive therapy (TPT), MDR TB, childhood TB, TB infection prevention control (IPC) and TB/HIV.Lead efforts to develop and/or adapt training materials, facilitate planning and conduct trainings for partners, health care providers, and community membersParticipate in workshops, task force groups and expert committees to identify policy, technical and programmatic gaps in TB diagnosis, treatment and prevention.Provide technical support in developing systems, tools, job aids, and IEC materials as required for improving diagnosis and treatment of TB, TB/HIV and MDR-TB services, infection prevention, monitoring and supervision.Ensure that project implementation adheres to global strategies and remains technically soundDevelop tools for the design and implementation of specific technical componentsReview, analyze, and evaluate the effectiveness of programs/projects and make recommendations for enhancementEnsure the quality of implemented technical activities and systems at all levelsIdentify areas for improved efficiency or effectiveness within prescribed parameters, and institute enhancements to proceduresDevelop and maintain a collaborative relationship with donor/client organizations, relevant government agencies, bilateral and other NGOs/CBOs, and other key stakeholdersMaintain a dialogue and technical exchange with field counterparts and technical staff of implementing partnersOther tasks assigned by supervisor. QualificationsMedical doctor or master’s degree in public health with 5-8 years of experience.Expertise in TB is required, and experience in specific TB programming including community-based patient centered care, childhood TB, programmatic management of drug resistant TB (PMDT), new drug introduction, or knowledge of private sector TB engagement is desirableProven experience in implementing TB (TB prevention, diagnosis and treatment) programmatic work in Asia, particularly Burma.Prior work experience in a non-governmental organization (NGO) or in work-related academic, governmental, or industry setting.Strong critical thinking and problem-solving skills to plan, organize, and manage resources for successful completion of projects;Ability to motivate, influence, and collaborate with others;Ability to build positive local working relationships with local communities, district government officials, UN and where appropriate, donor representatives.Excellent oral and written communication skills in English; fluency in local language is an advantage.How To ApplyInterested and qualified candidates can apply through FHI 360 career at https://www.fhi360.org/careers .This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.FHI 360 fosters the strength and health of its workforce through a competitive benefits package , professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.Please click here to continue searching FHI 360's Career Portal.
FHI 360
(Financial services)
We are currently seeking qualified candidates for the position of: Senior Technical Advisor (TB) for an anticipated USAID Burma TB and HIV Integrated Activity .Position DescriptionThe Senior Technical Advisor TB (STA-TB) will serve in a leadership role in areas of prevention, diagnosis, and treatment of TB and provide technical leadership to assist the National TB Program (NTP) and the Directorate of Disease Control in efforts to end the TB epidemic in Myanmar. This includes support in areas including finding the missing people with TB and improving access to TB services from wherever people seek care; implementing successful TB prevention programming; support the NTP to introduce better treatment regimens for multidrug resistant TB (MDR-TB); work closely with the NTP, USAID and other stakeholders to successfully implement the project in Burma. The STA-TB will be responsible for providing technical assistance in the prevention, diagnosis and treatment of TB while building strong linkages between TB and HIV/AIDS care and treatment programs. S/he will build relationships and collaborate with stakeholders and the program team in the design, integration and implementation of TB programs and TB-HIV integrated services based upon FHI 360’s best practices, international evidence and USAID, WHO, and/or country-specific strategies and objectives.The position shall be based out of Yangon, Burma. The recruitment is contingent upon successful award of the project to FHI 360 and final USAID approval of the candidate.Key ResponsibilitiesProvide technical assistance to develop strategies on TB prevention, diagnosis and treatment including, TB case finding, TB preventive therapy (TPT), MDR TB, childhood TB, TB infection prevention control (IPC) and TB/HIV.Lead efforts to develop and/or adapt training materials, facilitate planning and conduct trainings for partners, health care providers, and community membersParticipate in workshops, task force groups and expert committees to identify policy, technical and programmatic gaps in TB diagnosis, treatment and prevention.Provide technical support in developing systems, tools, job aids, and IEC materials as required for improving diagnosis and treatment of TB, TB/HIV and MDR-TB services, infection prevention, monitoring and supervision.Ensure that project implementation adheres to global strategies and remains technically soundDevelop tools for the design and implementation of specific technical componentsReview, analyze, and evaluate the effectiveness of programs/projects and make recommendations for enhancementEnsure the quality of implemented technical activities and systems at all levelsIdentify areas for improved efficiency or effectiveness within prescribed parameters, and institute enhancements to proceduresDevelop and maintain a collaborative relationship with donor/client organizations, relevant government agencies, bilateral and other NGOs/CBOs, and other key stakeholdersMaintain a dialogue and technical exchange with field counterparts and technical staff of implementing partnersOther tasks assigned by supervisor. QualificationsMedical doctor or master’s degree in public health with 5-8 years of experience.Expertise in TB is required, and experience in specific TB programming including community-based patient centered care, childhood TB, programmatic management of drug resistant TB (PMDT), new drug introduction, or knowledge of private sector TB engagement is desirableProven experience in implementing TB (TB prevention, diagnosis and treatment) programmatic work in Asia, particularly Burma.Prior work experience in a non-governmental organization (NGO) or in work-related academic, governmental, or industry setting.Strong critical thinking and problem-solving skills to plan, organize, and manage resources for successful completion of projects;Ability to motivate, influence, and collaborate with others;Ability to build positive local working relationships with local communities, district government officials, UN and where appropriate, donor representatives.Excellent oral and written communication skills in English; fluency in local language is an advantage.How To ApplyInterested and qualified candidates can apply through FHI 360 career at https://www.fhi360.org/careers .This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.FHI 360 fosters the strength and health of its workforce through a competitive benefits package , professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.Please click here to continue searching FHI 360's Career Portal.
Senior Technical Advisor (HIV) - Burma
FHI 360 (Financial services)
Yangon Negotiable
We are currently seeking qualified candidates for the position of: Senior Technical Advisor (HIV) for an anticipated USAID Burma TB and HIV Integrated Activity .Position DescriptionThe Senior Technical Advisor (HIV) will be responsible for supporting program management and providing technical leadership and supervision of project activities. The STA will provide technical oversight to the design and implementation of key components of the program, ensure adherence to global standards in HIV service delivery programs, will support the technical strategy and capacity building for the design, implementation, monitoring and evaluation of the HIV programming in Burma focused on key populations (KPs). S/he will provide technical assistance for HIV care, treatment and support for key populations across the cascade by ensuring innovative, evidence-based programming and develop approaches to address the positive health dignity and prevention of key populations living with HIV. This position is critical for the development of quality and evidence-based approaches to support KPs to be reached and linked to a variety of services along the HIV prevention, treatment, care and support cascade (identify, reach with prevention services and commodities, link to HIV and STI testing and counselling, wrap-around services referrals, peer outreach and navigation activities for improved linkages, retention and adherence to ART). **The position shall be based out of Yangon, Burma. The recruitment is contingent upon successful award of the project to FHI 360 and final USAID approval of the candidate.Key ResponsibilitiesLead the design, integration, and implementation of HIV/AIDS interventions, ranging from outreach activities to treatment retention strategies, based on local KP needs, implementing partner capacities, and knowledge of evidence-based methods.Ensure that appropriate technical interventions and strategies are incorporated into work plans and reports including innovative approaches to fight HIV/AIDS.Maintain a constructive dialogue and technical exchange with field counterparts, technical staff of implementing partners and members of KP communities.Support the adaptation of tools for the design and implementation of technical strategies based on local norms and practices.Support the development of timely and accurate reports internally as well as to donors, government and other stakeholders as required.Review, analyze, and evaluate the effectiveness of technical interventions and make recommendations for enhancements on an ongoing basis in collaboration with the COPConduct capacity building activities for governmental institutions and local partners, including civil society, faith-based, and community-based organizations, to support the implementation of high-quality HIV/AIDS prevention and management interventions at both the health facility and community-based level.Contribute to the achievement of high-quality results in accordance with the targets identified in the work plan.Provides technical guidance and mentorship to program staff as the technical team lead.QualificationsAdvanced degree (MPH or other advanced degree related to health);Minimum of 5-8 years of demonstrated experience working in HIV/AIDS prevention, care or treatment programs with prior experience of working in PEPFAR funded projectExperience in and familiarity with Burma and language capability in Burmese is preferred;Experience of productive involvement with governmental health systems, processes and service delivery models in developing countries;Comprehensive knowledge of theories, concepts and practices with project management, process development and execution;Strong critical thinking and problem-solving skills to plan, organize, and manage resources for successful completion of projects;Ability to motivate, influences, and collaborates with others;Ability to build positive local working relationships with local communities, district government officials, UN and where appropriate, donor representatives.Excellent oral and written communication skills in English; fluency in local language is an advantage;Experience working in Burma or another country in the Greater Mekong Sub-Region will be an advantage.How To ApplyInterested and qualified candidates can apply through FHI 360 career at https://www.fhi360.org/careers .This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.FHI 360 fosters the strength and health of its workforce through a competitive benefits package , professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.Please click here to continue searching FHI 360's Career Portal.
FHI 360
(Financial services)
We are currently seeking qualified candidates for the position of: Senior Technical Advisor (HIV) for an anticipated USAID Burma TB and HIV Integrated Activity .Position DescriptionThe Senior Technical Advisor (HIV) will be responsible for supporting program management and providing technical leadership and supervision of project activities. The STA will provide technical oversight to the design and implementation of key components of the program, ensure adherence to global standards in HIV service delivery programs, will support the technical strategy and capacity building for the design, implementation, monitoring and evaluation of the HIV programming in Burma focused on key populations (KPs). S/he will provide technical assistance for HIV care, treatment and support for key populations across the cascade by ensuring innovative, evidence-based programming and develop approaches to address the positive health dignity and prevention of key populations living with HIV. This position is critical for the development of quality and evidence-based approaches to support KPs to be reached and linked to a variety of services along the HIV prevention, treatment, care and support cascade (identify, reach with prevention services and commodities, link to HIV and STI testing and counselling, wrap-around services referrals, peer outreach and navigation activities for improved linkages, retention and adherence to ART). **The position shall be based out of Yangon, Burma. The recruitment is contingent upon successful award of the project to FHI 360 and final USAID approval of the candidate.Key ResponsibilitiesLead the design, integration, and implementation of HIV/AIDS interventions, ranging from outreach activities to treatment retention strategies, based on local KP needs, implementing partner capacities, and knowledge of evidence-based methods.Ensure that appropriate technical interventions and strategies are incorporated into work plans and reports including innovative approaches to fight HIV/AIDS.Maintain a constructive dialogue and technical exchange with field counterparts, technical staff of implementing partners and members of KP communities.Support the adaptation of tools for the design and implementation of technical strategies based on local norms and practices.Support the development of timely and accurate reports internally as well as to donors, government and other stakeholders as required.Review, analyze, and evaluate the effectiveness of technical interventions and make recommendations for enhancements on an ongoing basis in collaboration with the COPConduct capacity building activities for governmental institutions and local partners, including civil society, faith-based, and community-based organizations, to support the implementation of high-quality HIV/AIDS prevention and management interventions at both the health facility and community-based level.Contribute to the achievement of high-quality results in accordance with the targets identified in the work plan.Provides technical guidance and mentorship to program staff as the technical team lead.QualificationsAdvanced degree (MPH or other advanced degree related to health);Minimum of 5-8 years of demonstrated experience working in HIV/AIDS prevention, care or treatment programs with prior experience of working in PEPFAR funded projectExperience in and familiarity with Burma and language capability in Burmese is preferred;Experience of productive involvement with governmental health systems, processes and service delivery models in developing countries;Comprehensive knowledge of theories, concepts and practices with project management, process development and execution;Strong critical thinking and problem-solving skills to plan, organize, and manage resources for successful completion of projects;Ability to motivate, influences, and collaborates with others;Ability to build positive local working relationships with local communities, district government officials, UN and where appropriate, donor representatives.Excellent oral and written communication skills in English; fluency in local language is an advantage;Experience working in Burma or another country in the Greater Mekong Sub-Region will be an advantage.How To ApplyInterested and qualified candidates can apply through FHI 360 career at https://www.fhi360.org/careers .This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.FHI 360 fosters the strength and health of its workforce through a competitive benefits package , professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.Please click here to continue searching FHI 360's Career Portal.
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