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At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.Join us as a Technical Support Engineer on our Product Services team in Bayan Lepas, Penang to do the best work of your career and make a profound social impact.What You’ll AchieveAs part of the SouthAsia Networking Support Team you will be responsible for the overall Customer Experience (CE) of Dell's Enterprise Networking customers.As one of our Networking Technical Support Engineer, you will be responsible for working closely with customers to resolve their issues across their networking infrastructure, with the customer first approach Dell prides itself on. Whilst the principal role is networking, we will also require cross skilling into storage products and services.You will:Delivering phone/e-mail & on-site resolution for high-end solutions through troubleshooting, research, environment replication & identification of workarounds as well as actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout the life of the incident (s).Own end to end escalated issues and follow up till resolution and interlocking with Principal Engineers, Master Engineers, Resolution Managers, Senior Level 2 Engineers and Sales Account Managers (SAMs) to address customer issues, escalations and queries promptly/effectively.Attending required technical training sessions and making effective use of assigned lab time while securing relevant industry certifications.Willing to work in shifts including night shift and good verbal and written communication is need as the candidate has to talk to global customersKey Skills:Understanding of OSI Layers and TCP/IP reference model and in depth knowledge in switching technologies like ARP, VLAN 802.1Q, all flavors of STP, Link aggregation, MLAG/VPC, Stacking, Unicast, Multicast and Broadcast traffic analysis.Technical competency should cover components such as routers, switches, load-balancers, DNS and Wireless devices.Extensive knowledge and network troubleshooting skills in IP routing and switching protocols - STP, RSTP, Dot1x, VRRP, SNMP, QoS, Port-Channel, LLDP/DCBX, DHCP, FCoE, iSCSI, Port Mirroring, VLAN, GVRP/VTP, AAA, DNS, Static Routing, L2/L3 Multicast, VRF, OSPF, BGP and IP/MAC Access Lists.Experience in log analysis, data correlation, Understanding of Network topology and knowledge in packet analysis using Wireshark application.Knowledge of Server / Virtualization will be an added advantage.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Essential Requirements3 to 5 years of experience in a previous technical support role and co-ordinating resources to resolve technical issues and turn around any strained relationships at post sale/support stage.Act as a trusted advisor to the management team on technical issuesWork closely with other Networking Technical Engineers in collectively resolving the customer issuesAs a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.Desirable RequirementsBachelor's degree and Data center experienceAdded advantage to have additional language proficiencies Tagalog/Bahasa Malaysia/Thai/Bahasa Indonesia/Vietnamese/MandarinHere’s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.Job Id: R094239Job Function: Product Services

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.Join us as a Technical Support Engineer on our Product Services team in Bayan Lepas. Penang to do the best work of your career and make a profound socialimpact.What You’ll AchieveAs a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.What You’ll AchieveAs a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.You will:Resolve issues while working closely with multi-functional teams and provide feedback to Engineering for improving product quality and reliabilityDetermine priority levels while negotiating and setting expectations with customersEnsure the customer is communicated with in a timely manner and treated with the highest degree of respectDrive excellence through quality closures and proper escalation of issuesAs a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.Key Skills:Proficient in Storage concept of data management. (Eg. Thin Provisioned vs Thick Provisioned)Proficient in iSCSI & FCoE concept on storage connection to Host & troubleshooting.Proficient in FC connectivity concept and troubleshooting.Strong Foundation in Storage RAID concept. Identifying different RAID types and how the RAID functions.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Essential Requirements3 to 5 years of experience in a previous technical support roleFirst-rate interpersonal skills, phone etiquette and work ethicAbility to work under pressure with calmness and composureStrong problem-solving and trouble-shooting skills using operational and diagnostic proceduresDesirable RequirementsBachelor's degree and Data center experienceAdded advantage to have additional language proficiencies like: Tagalog/ Bahasa Malaysia/Thai/Bahasa Indonesia/Vietnanamese/MandarinHere’s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.Job Id: R094227Job Function: Product Services

Client Support Group (CSG)At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.Join us as a Technical Support Engineer on our Product Services team in Bayan Lepas, Penang to do the best work of your career and make a profound social impact.What you’ll achieveAs a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.You will:Resolve customer-reported issues while working closely with other multi-functional teamsAttend to questions about the installation, operation, configuration, customization and use of Dell Technologies products, using our systems to provide remote diagnostic technical support, analyze it, identify the cause, recommend a solution, and document the problem.Determine priority levels while negotiating and setting expectations with customersDocument relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respectDrive operational excellence through quality closures and proper escalation of issuesthe first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Essential Requirements:Possesses understanding and technical ability for Computers, Hardware and Software Troubleshooting.Those with professional certification from Microsoft / Red Hat / Novell will have an added advantage.Applicants must be willing to work in Penang, Malaysia.Excellent English proficiency.Ability to take on shift work, holidays, weekends and on-call responsibilitiesDesirable RequirementsDegree in Computer Science / IT related discipline with at least 1-year related working experience.Advance Diploma/Diploma holders in Computer Science / IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service / field engineering or corporate help desk are also encouraged to apply.Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Application closing date: 30 January 2022Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.Job Id: R151191Job Function: Product Services

A tech scale-up with big plans!Founded in 2017, Lokalise has hired 200+ people across 41 countries (and counting!), raised $50m of series B funding, and brought on-board customers such as Revolut, Miro, Starbucks, and Mastercard to name but a few.Not bad, eh?What We DoBusinesses like Hyundai use our localisation platform to bring developers, designers and translators together in one virtual workspace. They use our platform to translate and localise content so it can be delivered across the web, apps, documents and even games to customers in their native languages.Simply put: companies that localize can connect with over 8 billion people on the planet.We're Hiring ForWe are looking for a Technical Customer Support Specialist to ensure our customers receive the best service and all problems are resolved quickly and efficiently.You WillCommunicate with and assist customers from around the world, answering questions regarding our services via the web support chat (Intercom)Provide excellent customer support by identifying customer needs and dealing with tasks independentlyEnsure that conversations are managed and prioritized in an orderly mannerPrioritize incoming cases and escalating them further if it is requiredYou Should HaveExperience in IT product or service remote support (1st or 2nd line)Solid technical knowledge relevant to SaaS or software specifics and infrastructure, such as API, CLI, application configuration, data integrationAbility to explain complicated matters using simple wordsOutstanding emotional intelligence – you know how to actively listen, you can easily communicate with people, convey ideas clearly, and establish quality relationships with othersFluent written English skillsAnd BeLocated in South Korea, Singapore, Philippines or IndonesiaA critical thinker with good troubleshooting skillsA positive, self-starter with a resilient attitudeA team player It Will Be Can Advantage If You HavePrevious experience in the localization industryPrevious experience providing live chat supportThe Work EnvironmentThe team currently consists of 12 Technical Support Experts with Dmitry being the manager. It is a global team and the members come from all around the world. For instance, there are people from Brazil, Canada, Germany, India, Indonesia, Latvia, Mexico, Morocco, Philippines, Poland, Spain, and Ukraine.We use the different time zones of each member to our advantage and avoid working in shifts. This means having a normal work schedule as well as enjoying our weekends.As Lokalise is a rather complex product, every new case is different, and you won’t fall into a monotonous workflow.The team engages frequently with stakeholders from Engineering, Product, and CSM. In these cases, we value respectful interactions in which we can learn from each other, rather than plain issue reporting.Speaking of values, transparency is key to our company’s success, and we hold regular update meetings. This, of course, includes sharing our support cases within the team and asking for help if needed. We believe that every member has a strength that can benefit the team’s success as a whole.Our OfferCompetitive salary and employee stock options planLearning & Development programFlexible working hoursUnlimited vacation policyHealth insuranceWellness benefitsComprehensive parental leaveCoworking budgetTop-notch tech equipment to work withGreat startup atmosphere, team spirit, and team events#remote

Businesses that partner with Omise come in all shapes, sizes, and market caps, and no one payment solution works for all. Our technology fuels companies like Allianz Ayudhya, McDonald's (Thailand), True Corporation, BMW (Thailand), and Pomelo.We are in the business of building financial products and solutions which enable brands across the region to make new kinds of interactions with their customers possible. Omise is a technology enabler. Our mission is to power digital commerce in Asia.Omise is a value-driven organization, focused on selecting and retaining the sharpest minds across all functions. This is where you might see yourself grow!Why we need youWe are looking for a candidate who has a strong understanding of the DevOps workflow and deployment cycles with a focus on proper security practices and industry standards for payment providers.We accept fully remote candidates. Asia Pacific, European, and African time zones are preferred.What you will be doingThe main role is to implement, scale, and maintain infrastructure on AWS and Kubernetes clusters.Collaborate with developers and help deploy various applications in Ruby on Rails and Golang.Help architect and scale Omise infrastructure with high availability.Log monitoring, alertingAbility to respond to emergencies off-work hours as part of on-call rotationNice to HaveService Mesh: IstioKubernetes automation with Flux and HelmElasticSearch clusters and high availabilityDatadog logging, monitoring and alertingKnowledge of PostgreSQL and PgbouncerA good Security understanding and backgroundAbility to improve and reduce costs of an infrastructureExperience with PCI-DSS complianceKnowledge of payment systems and 3DSAWS certifications are a plusYouAutonomousIndependentOpen-mindedEager to learn new thingsSelf-motivatedComfortable in a rapidly changing environmentCan communicate well and work as a teamHow to applyIf you liked what you read and believe to be up for the challenge, we'd be pleased to welcome you to the recruitment process for this position. Simply click on apply and submit your contact info. Afterward, this will happen next:The hiring team will review your resume and we will reach out to you with the next step via emailThere will be 3-4 interviews with the hiring team, Talent Acquisition team and all stakeholders involved in the process We look forward to getting in touch with you!Why you'll love it hereWork with other talented, ambitious international colleagues who love their craftA modern and well-equipped work environmentFlexible working hoursA medical healthcare plan and annual health check-upA laptop to workA friendly bunch of colleaguesLanguage classes - Thai, English, and Japanese, for your self-developmentLanguage and other activities for cultural exchangesWhat We Believe InWe cultivate teamwork and a trust-based working cultureWe celebrate diversity and continuous improvementGiving our employees the opportunities and create their own successAbout OmiseFounded in 2013, currently 180 peopleOperational headquarters in Bangkok, with offices in Japan, Singapore, and IndonesiaRaised over $45M of funding, from institutional investors including 31 Ventures, Golden Gate Ventures, Global Brain, Ascend Venture Group, East Ventures, Krungsri Finnovate, and moreWon Digital Startup of the Year at Digital Thailand Big Bang 2017Won 3 rewards from International Business Magazine Award 2020Most Innovative Electronic Payment Platform for SingaporeMost Innovative Seamless Transactions Provider for SingaporeBest Payment Solutions Provider in SingaporeLife at OmiseIf achieving the goal is captivating and you would like to see how you can pursue your goal as a part of the company's goal, then Omise could be the place for your next step.At Omise, we empower people to embrace project-ownership and take initiative. Our fellow Omisians are encouraged to discuss and share their ideas, and are equipped with a thinking process and given the freedom to explore all areas of their work, in order to achieve the expected results.We love to see Omisians naturally act as the owner of the outcome and confidently provide solutions to each question with the strong collaboration of teamwork.People at Omise are from different backgrounds but all work to help create an inclusive environment. As a company, we embrace diversity and work effectively together through open discussions, learning mindset, professionalism, and respect. "Growing with us" means to celebrate the challenges and always look for opportunities to learn, develop your skills, and achieve a step forward each day. If this is the work environment you are looking for, then get in touch with us!We look forward to getting in touch with you!Omise embraces diversity and nourishes an open and inclusive work environment. We are home to over 20 nationalities and all decisions to hire, promote or discharge are based on merit, competence, performance, and business needs.We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other applicable legally protected characteristics.

DISYS Thailand is hiring Selenium Test Automation Engineers on hybrid/work remote set-up. The projects are with DISYS owned solutions company D2M. The projects are long term, working on Fortune 100 projects with US based clients.As a Quality Assurance engineer you will be designing and implementing tests, debug and make corrective actions. You will be responsible for testing the product before launches to ensure that the product is free from errors and reliable. This may include developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports.Requirements / Expectations:Hands-on experience with automated testing tools like Selenium or Cucumber and Unit testing tools.Demonstrated track record of delivering test automation, quality requirements, designing functional and performance test suites and producing deliverables that exceed commitments.Strong knowledge of software QA methodologies, tools and processes.Experience in writing clear, concise and comprehensive test plans and test cases.Hands-on experience with both white box and black box testing.Solid knowledge of SQL and scripting.Experience working in an Agile/Scrum development process.Experience with performance and/or security testing is a plus.Quick learner, self-motivated and can work independently.Should be available to work in US/UK shift (2:00 pm to 11:00 pm Indian Standard Time).Participate in developing and refining product requirements.Coach, guide and mentor junior members in the team.Good Interpersonal and communications skills.Strong analytical, debugging and problem-solving skillsQualifications:Bachelors or master’s degree in Computer Science, Information Systems, or equivalent.4 to 8 Years of proven quality assurance techniques and process skills like test automation, automation frameworks, test pyramid, tooling, CI/CD in a tech stack and cloud set-up.Strong Confidence and Competency on:Hands on experience in testing web, web services, DB, cloud services, automationExpertise in testing restful web services and APIs. (REST / SOAP)Preferred experience in creating front-end frameworks using Selenium, TestNG, ReactJS, Maven, Cucumber etc.Performed Black Box, Integration, Web Service and Regression Testing in STLC. Investigated and reported bugs to the developersProficient in testing tools like Selenium WebDriver/IDE/Grid/RC, HP Quality Center, SoapUI, Jenkins, Fire bug and Fire Path, Rundeck, Browser Stack, Selenium BoxEstablished knowledge in web technologies like HTML, CSS, JavaScript, Java, XML, Scripting, log4j, JDBC.Interviews on TEAMS in April.

Showpo is the Australian owned, global, social media led e-commerce brand, redefining fashion retail for the new generation.Established in Sydney in 2010, what started as a platform to disrupt the traditional retail model, is now a global fashion destination. As one of Australia's largest social media brands, we connect a community of millions around the world to inspire and discover the latest trends, with over 100+ new styles dropping weekly.Through a curated offering of apparel, beauty, accessories and footwear, and global fashion brands, we exist to make fashion accessible, from social to your door. We have big growth plans which include expanding further across the globe, increasing our market share of women’s clothing and growing our diverse & sustainable clothing lines to continue having a positive impact in the world.As a Senior Product Manager within the Digital Product function at Showpo you will be a customer-obsessed product guru who will work closely with the members of your team to deliver innovative solutions that remove customer pain points and drive a seamless digital experience across all touch points.You will be an integral member of the team that will help identify, establish and implement online growth strategies that will meet Showpo’s ambitious objectives to transform into a global fashion retailer. The role is the paradigm between the customer, business and technology and will be the subject matter expert for the functional requirements and features that will drive conversion, speed, customer retention and ultimately revenue.The Role:Let’s fast forward to your 1 year anniversary! These are some of the things you will have achieved. Don’t worry, you weren’t alone. You had the support of the Digital Product team and the hiring managers.Engaged with business stakeholders and subject matter experts to identify, develop, document, validate and endorse requirements; ensuring high quality and unambiguous user stories are produced with acceptance criteriaCollaborated with the UX/UI team in making day-to-day decisions on functionality/user experience, basing those decisions on knowledge of the business area, customer and empirical evidenceEffectively prioritised products, product backlogs and workload using all insight mechanismsFacilitated and participated in relevant Agile ceremonies and ritualsIdentified and managed impediments, risks & issues, taking appropriate action to resolve or escalateDelivered engaging and informative training for new features to end users by identifying needs, preparing materials and delivery as requiredEncouraged and built the innovation capacity of the team by introducing products and features that may not sit within their knowledge realmKept a close eye on all insight mechanisms and suggested improvements and optimisations to existing products/features to drive key metricsUsed your knowledge of the market, competition and current trends to define innovative functional solutions to drive incremental valueWorked directly with 3rd party solution providers in delivering best in class experiences for the Showpo customer across website and mobile appsWho are we looking for?Worked in a product role for a minimum of 2 yearsHave an understanding of the systems that support the frontend customer experienceHave pulled together proposals inc. ROI models for solutions that can be delivered by external vendorsExperience with running agile ceremonies for teams in disparate locationsAbility to work with stakeholders at all levelsPerks!You will have the chance to work remotely with a fantastic Sydney based teamWork with an Australian success story within fashion and eCommerceWork on some exciting initivesFreelance roleAre you our next Product Manager? Click apply to find out more!

About the role:As a (remote) Technical Leader, you will:Support the company's vital business by designing and delivering robust software with a modern tech stack.Be a leader, mentor, and valued contributor in a close-knit team of engineers.Client DetailsThe client is one of the most promising tech start-ups in the e-commerce space. DescriptionKey Responsibilities:Collaborate with the product team to define development criteria.Implement system architecture to align with product goals.Identify and advocate for changes related to the stability of the system.Actively drive the architecture of the product and its overall performance.Inspire the overall company for product excellence across your work and contributions as a thought leader and mentor.ProfileYou will do well in this role, if:You possess a strong foundation in driving complex and cross-functional product initiatives.You are highly motivated and passionate about your work, aspiring towards the goals of the team.You are comfortable with actively leading and working collaboratively on a cross-functional team.You have outstanding problem-solving skills with an ability to tackle & troubleshoot complex systems.You are experienced in designing complex tech solutions.You have great communication skills - verbal and written.Job OfferOther information:Remuneration can include equity in the company

If you’re a Customer Support Technician looking for your next opportunity, we should talk. Are you looking to have the choice to work in the comfort of your home and with a flexible work schedule whilst working approx. 40 hours per week? Yes? Well, MessageMedia could be the place for you!Right now, we are looking for a Customer Support Technician responsible in assisting external and internal customers by monitoring, investigating and troubleshooting technical issues and incidents.This is a remote job and you can work anywhere in the Philippines.Who is MessageMedia?MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes, from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 50,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.About the roleThe Customer Support Technician is responsible for assisting external and internal customers by monitoring, investigating, and troubleshooting technical issues and incidents. They support our customers throughout the entire customer lifecycle, including provisioning, onboarding, and maintenance. The team contributes towards improvements of our product systems and processes to enhance customer experience.The role will span across online chat, email and phone communication channels and may be required to cover rotating shifts across a 24/7 roster whilst working from home.Duties and responsibilitiesBe the first point of contact for the internal and external customers for all technical inquiries.Engage with customers via phone, email, and chat to resolve their technical issues.Action requests in a timely manner and in accordance within SLAs.Triage technical issues and resolve where possible, otherwise escalate the issue to level 2 support for managementLog all customer interactions in our customer ticketing tool (Zendesk)Act as Subject Matter Expert with technical related topics such as API’s and reporting, as well as be proficient in handling tickets relating to our core products and with our suite of integrations.Assist with development and improvements of technical support policies and procedures.Actively contribute to the knowledge base by writing internal and customer processes and procedures.Build and expand knowledge in our Ecosystems such as Netsuite, Hubspot, Shopify, Big Commerce and Salesforce.Skills and Qualifications3+ years experience in a customer service role serving English-language international customersExperience in technology, telecommunications or retail environment are preferredOutstanding written and spoken EnglishPassionate about delivering an awesome customer experienceExcellent problem-solving skillsKnowledge of API’s and/or a degree in Business Information Systems is desirableAbility to work autonomously with high degree of accuracy and self-motivationExperience working with one or more of our Ecosystems (Netsuite, Hubspot, Shopify, Salesforce, Big Commerce) is highly desirable but not requiredImportant Information:This role may be required to work outside standard business hours due to the 24/7 nature of the team’s roster.Please provide a copy of your CV when applying – those who do not, will not receive a callback.You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:PC – Intel i5 4th Gen (or higher) – self-providedMinimum OS Version: Windows 10 or higherInternet browser (preferably Chrome – but can use Edge, Firefox, etc.)Minimum RAM: 8 GBMinimum HDD Space: 1 GBHeadset: USB Headset (noise-canceling)Web Camera (for team meetings)Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.We are looking to start someone as soon as possible so apply today and let’s talk real soon.

The Desktop Support Engineer will be primarily responsible for providing world class enterprise support of ~2000 endpoints. This is your opportunity to get in on the ground floor of our client's newly created Client Delivery team. This team is focused on delivering an outstanding user experience and automating tasks for the IT support team.The Desktop Engineer II will partner with a team of Desktop Engineers to develop and implement systems and strategies that promote secure, efficient, and cost-effective client management solutions resulting in improved workflow, service delivery and client management across the organization.Essential Duties and ResponsibilitiesTypical duties include desktop Windows image testing/feedback and setup. Also, management of our end point services such as O365, Citrix, AWS. Remote Tier 3 support of employees/IT Peers throughout the US. Experience with a ITSM solution such as ServiceNow. Additional duties may include support of the network and other IT teams as needed.Education and Experience3-5 years’ experience in Desktop engineering support of companies with 1000 employees or moreSolid working administrator knowledge of both Active Directory & Microsoft Office 365Experience with SSO integration SAML and federation.Working knowledge of Citrix VDIExperience with Autopilot for Windows 10 Imaging.Knowledge of Azure AD, Conditional Access, and MAM, MDMSome of the Tasks also included helping with day-to-day operations as neededAdditional QualificationsAdmin experience with IntuneVideoconferencing technology support experience, particularly TeamsProven ability to work independently with minimal supervisionStrategic thinker with demonstrated ability to present solution roadmapsAbility to learn new technologies quickly and with minimal guidanceStrong experience with technical support troubleshooting and resolution of Windows/Mac and desktop support applications either over the phone or onsite.Uses remote control tools to help troubleshoot and resolve issuesStrong understanding of network design/conceptsAbility to work with vendors to resolve issues in a timely mannerStrong communication and technical documentation skillsAbility to lead small/medium/large technology projects.Ability to prioritize tasks among many competing requestsStrong experience with Windows Environments. Experience with fleet management tools like Intune.Ability to follow instructions and processes with minimal instruction. Ability to work to work independently and adjust to shifting priorities.Excellent communications skills, experience training end users, experience creating user and peer documentation.

The Desktop Technician will be primarily responsible for providing world class support to meet our technical business needs in our KL office. This resource while supporting the local employees in KL will also support our remote global workforce.The Desktop Technician will partner with a team of Desktop Engineers to develop and implement systems and strategies that promote secure, efficient, and cost-effective client management solutions resulting in improved workflow, service delivery and client management across the organization.Essential Duties and ResponsibilitiesEnsure customer satisfaction in desktop services by providing technical expertise and problem resolution in a timely fashionDiagnose and resolve technical issues in association with end user devices and/or softwareResolve issues pertaining to applications running on end-user systemsFamiliar with GoToAssist or TeamViewer for end-user troubleshootingDeploy and administer end-user operating systems running Windows 10 and laterOnboard new employees and off board terminated employeesProvision user tablets, laptops, cell phones and other equipment as necessaryMaintain hardware and software inventory and submit requests for new equipment as neededCreating/removing email accounts, distribution lists, resource mailboxes, etc.Creating and removing Microsoft 365 accountsMaintain accurate inventory of deployed hardwareContributing to knowledge base articles and end-user documentationManaging file shares and printersDeploying Citrix Virtual DesktopsManaging expiring AD accountsSetting up and assisting with company meetingsMust be able to handle multiple concurrent tasks with minimal supervisionEducation and ExperienceFamiliarity in providing end-user support in a Microsoft Windows environmentFamiliarity in troubleshooting applications, hardware and remediation of viruses/malwareBasic network and VPN experienceFamiliarity with Microsoft IntuneVMware experience – deploying virtual machines and basic troubleshooting.Creating and managing objects in active directory (i.e. users, groups, distribution lists)Familiar with Microsoft AutoPilotHandling user access and permissionsKnowledge of Bitlocker Security encryption softwareManaging Microsoft Defender Endpoint Protection anti-virus software. Typical responsibility would be in the remediation of threatsGood written & oral communication in English

Overviewselection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.ResponsibilitiesAct as a customer advocate - maintains and represents as a cordial Quest Support technicianOwns incoming technical issues from customers, assists by diagnosing the problems and providing resolutions for technical and service issues via email, remote access, chat, or phone.On a daily basis, maintain a personal queue of ongoing customer issues until resolution and interface with other Quest resources to bring escalated issues to resolutionDocument all customer case details in our CRM call tracking applicationBe pro-active in creating & publishing kb articles as part of solving issues in a customer focused Knowledge Centered Support (KCS) environmentContribute new ideas and theories to assist colleagues in brainstorming sessions for support issues, even developing and attending training for self-improvement to assist and share knowledge with teamTroubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customersRemains knowledgeable of Quest product and Current industry products and technologiesHave the capability of providing after-hours support and weekend support, if requiredQualificationsBachelor's degree in Computer Science/Information Sciences/Electronic & Communications Engineering2+years of experience in an advanced technical support/systems administration role/vendor environmentPrior Technical Support experience or proven track record in system administrationPrevious customer support experience, or previous customer facing role with good interpersonal skills (written and spoken)Strong knowledge of Windows operating systems and networking (TCPIP, SCOM, DNS, LDAP, WMI, ASP, DCOM)Knowledge of SharePoint Server - Installing, configuring, maintaining, upgrading and managing a SharePoint Server or farm.Experience with Active Directory Management (Users/Groups, Schema Knowledge, LDAP, Group Policies, ADSIEdit)Experience in installing and administering Microsoft Exchange 2013/2016/2019, SQL Server, including Audit and Logging, PowerShell ScriptingKnowledge of configuring and maintaining Internet Information Server (IIS)Understanding of MAPI, EWS, IIS and IIS loggingAbility to diagnose OS, network and disk I/O related issuesExperience with cloud technologies, specifically Office 365 and AzureExperience in a similar customer service work environmentMust be independent, self-motivated, a team player and have a people-oriented personalityEffective and efficient problem-solving skillsStrong written and oral communication skillsAbility to work in fast paced, dynamic environmentAbility to be professional and have timely management of personal workload covering multiple problemsKeep up to date with emerging technologies and latest Microsoft product versionsDelivery of excellent customer serviceAwareness of Change Control ProcessStrong deep dive troubleshooting techniquesPreferencesMicrosoft, VMware and Networking certificationsAdditional language skillsOverall around 6+ years of Work experienceCompany DescriptionAt Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.We’re not the company that makes big promises. We’re the company that fulfills them.We’re Quest: Where Next Meets Now.Why work with us!Life at Quest means collaborating with dedicated professionals with a passion for technology.When we see something that could be improved, we get to work inventing the solution.Our people demonstrate our winning culture through positive and meaningful relationship.We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.Our team members’ health and wellness is our priority as well as rewarding them for their hard work.Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system

We are accepting CV in English onlyAt Chainstack, we are building the most reliable Web3 infrastructure for the next generation of web applications—open, trustless, and robust. Thousands of innovators in DeFi, NFT, gaming, analytics, and other verticals are empowered by scalable distributed Chainstack APIs. We process billions of requests on a daily basis and provide unified user-friendly access for developers to all prominent Web3 protocols—from Ethereum and Polygon to Solana.As a Support Engineer, you will be working with our existing and potential clients to help them use our service and get maximum value from it. You will work on various questions from simple requests about pricing the models to analyzing logs and debugging integrations. Because our system is highly loaded, you should have a good understanding and experience of resolving issues on the network, disks, load balancer levels, as well as dealing with integrations, Kubernetes and Unix.Support Engineer is a part of the Operations team, which is a growing nimble team with a direct impact on the whole platform we are building. We are combining User empathy together with deep technical knowledge and understanding of blockchain enabling technologies. Our team is distributed in three regions and working in 7x24x365 mode to provide the best in the market uptime and quality of blockchain infrastructure. Thus, we expect from your self-driven and collaborative teamwork spirit to be able to work on multiple tasks in parallel and prioritize them based on the “Customer First” / “Customer Success” paradigms.Because you will be working with hardcore Web3 customers, we expect that you have a huge interest in Web3 technologies, preferably supported with related pet projects or research in the field of Web3/Blockchain, and excellent English communication skills (if you have other languages in your portfolio, it would be great as well).You will be awesome at this role if you have:Experience in dealing with technical customer support. Understand what is SLA, Tickets Priority and what is the difference between Urgent and Important.Experience in blockchain technologies (aside from Crypto).Experience working with public cloud providers (Google Cloud, Amazon Web Services, Microsoft Azure) and managing virtual environments.Experience with Monitoring solutions (Prometheus, Grafana).Understanding of TCP/IP Stack and knowledge of Ethereum JSON RPC spec.Being extremely thorough in debugging and documenting issues for other teams.Good documenting skills and ability to share knowledge with teammates and customers.Outstanding written and verbal communication skills in English.We offer:Salary in USDStock optionsLack of bureaucracyFlexible scheduleGlobal fast-growing marketMultinational team

Frontend Software Engineer (Remote)We are looking for a Frontend Software Engineer to join our rapidly expanding Engineering team who is passionate about designing and building great user facing features. You will work in a cross disciplinary setting with both product owners and backend engineers to provide our Enterprise clients an intuitive user experience that assists them in completing functional workloads on our Vetta platform.The ideal candidate is a hands-on frontend engineer who has had exposure to the traditional Enterprise application UI and has a strong sense of the improvements that can be made without legacy code. You will have the opportunity to design and implement new frontend applications for the capital markets and ESG (green financing) sector. You should also have a strong background in web security and role based access control. You can expect to work with many Cloud-based tools (AWS Cloud) and be open to learning new tools. You must be comfortable working in a fast-paced environment with little supervision in an Agile environment.You will be a key contributor in transforming the way capital markets of today and green financing of tomorrow function with the web-based frontend applications you build together with internal stakeholders ranging from Customer Success to the Product team.As a Frontend Software Engineer, you will be responsible for designing and implementing web-based applications to drive efficiency and productivity of our clients on the Vetta platform.Your Core ResponsibilitiesDesign and implement frontend services using React.JS frameworkBasic understanding of HTML, CSSImplement code with up to date web security best practicesWrite high quality, clean, maintainable code using engineering best practicesAble to analyze requirements and use them to design and develop functional frontend productsWork with a cross disciplinary team to build a great productB.S. or M.S. in Computer Science or equivalent degree or experienceUX Design experienceRelevant work experience with React.js and web applicationsFamiliarity with site performance tuning, concurrency handling and caching mechanismsExperience interfacing with APIs for building frontendFamiliar with browser debugging and testingExperience with 1 or more cloud platforms (AWS is a plus)

About ConsenSysConsenSys is the leading blockchain software company. We enable developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. Our product suite, composed of Infura, Quorum, Codefi, MetaMask, and Diligence, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. Ethereum is the largest programmable blockchain in the world, leading in business adoption, developer community, and decentralized finance activity. On this trusted, open source foundation, we are building the digital economy of tomorrow.This role is part of ConsenSys Professional Services.At ConsenSys Professional Services, we work with the world’s leading Fortune 500 corporations and governments to design, develop and deploy blockchain platforms that create real business value. Our customers and partners include many of the largest global banks, Microsoft, the European Commission, Komgo and Covantis. We work as an agile, globally integrated team of approximately 150 engineers, designers, consultants, architects, scrum masters and program managers.If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join us. To explore our products and solutions, visit consensys.net !The RoleThe Solution Architect will play an integral part in supporting the successful outcomes of all Enterprise activities and first and foremost project delivery. You will work on different delivery projects as an Architect, making sure that the software delivery meets customer requirements.This is a technical role, meaning, that you are expected to be able to coach software engineers and review code.Your responsibilities will include:Guide and assist the development team in the delivery process, providing architectural blueprints, organizing technical sessions and reviewing code if needed.Ensure the deadlines of the delivery are going to be met by the development teamEnsure the application is working properly, meeting all requirementsLead technical sales process for numerous customers day to day; from introductory meetings (net new sales) through post-sales (customer satisfaction, up-selling, and subscription renewals)Understand, evangelize and educate on the businesses value of blockchainContinuously learn and update your skills and knowledge in quickly evolving technologiesRequired experience and skills:5+ years of experience as a Software Engineer working on Enterprise-grade projects2+ years of experience as an Architect or Tech Lead on Enterprise-grade projectsExcellent command of written and spoken EnglishCrucial to have worked through the full application lifecycle experience for at least one enterprise software project, having a big picture understanding of all the pieces at playUnderstanding modern and/or blockchain applications architecture from conception, design, technology evaluation, pilot program, sizing, implementation, maintenance, and supportExperience in designing Application Architecture diagrams, Infrastructure Architecture, Sequence diagramsKnowledge of CI/CD and DevOps best practices and main toolsExperience in a customer-facing delivery and/or pre-sales roleCommunication skills (workshops, public speaking, adapt from C-level to developers)Demonstrated experience gathering and understanding customer business requirementsHigh levels of emotional intelligence and the ability to work collaboratively with people and synthesize insightsExperience in Agile project managementAbility to make methodical design trade off decisions to meet desired qualities in a solution (e.g., throughput, scalability, confidentiality and privacy, security, usability and maintainability)Excellent organizational and leadership abilities.Fluency in written and spoken EnglishNice to have:Fluency in Cantonese or MandarinEthereum or other major enterprise blockchain platform experienceImplementing smart contracts in SolidityDevelopment of highly used scalable applicationsKnowledge of token economics, crypto sphere understanding or DeFiDevOps knowledge (Kubernetes, Terraform, pipelines)Experience working in a start-up culture and in remote working practicesWhy join ConsenSys?Here are some of the perks of being part of a unique organization like ConsenSys:One of the most recognized tech companies in the blockchain ecosystem globally. A work experience at ConsenSys is a tremendous reference for your future career. ConsenSys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.The forefront of a revolution. We fundamentally believe blockchain is a next generation of technology that can lay the foundation for a more just and equitable society. You can be a part of building the digital economy of tomorrow and radically transforming our society for the better.A dynamic startup environment with deep roots. We are one of the earliest blockchain companies and a leader in the space. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem.Continuous learning and improvement. You’ll be constantly exposed to new concepts, ideas and frameworks from your peers and as you work on different projects — challenging you to stay at the top of your game.ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found here.

MedSpecialized, Inc. is looking for a Technical Support Representative!General Description: The Technical Support Representative is responsible for technical service support to internal and external clients including: fielding and resolving technical service issues with end customers, providing troubleshooting support and identifying solutions.Work Arrangement: Temporary Work From Home. Once the pandemic situation is better, employees may be required to report in our office in Cebu.Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, CebuHolidays: All national Philippines and USA holidays are observed.Salary range: starts at Php 20,000 per monthResponsibilities:Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encounteredWork on assigned emails on issues received via emailTake care client calls and transfer to designated department if necessaryEscalate issues encountered if further troubleshooting is neededCoordinate with internal teams depending on clients' requestsRequirements:Preferably a graduate of IT related courses: IT, CompSci, Computer Eng'g graduates, ECE, IEUndergrads also accepted but must have extensive IT/Technical background and experienceKnows basic hardware and software troubleshootingMust be knowledgeable to Windows OS and ServersHave idea on server remote environment and set upsEasy going and independent, can work with lesser lesser supervisionFlexible on switching working hoursMust PREFER to work in graveyard shiftWilling to work onsite if WFH equipment does not meet the technical requirementsWilling to relocate to CebuBPO experience is a great advantage especially if having experience working in the technical support fieldRewards Package: On top of a competitive salary, our employees enjoy these perks and benefits:New Hire Bonus of 5,000 PesosPaid Training PeriodCovid-19 Vaccine AccessRobust and effective Government Benefits AdministrationRelocation allowance for new hires (from Outside Cebu)Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)Free Health insurance with 1 free dependentFree Life insuranceFree Accident insuranceCompany-sponsored outingsInterest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)International travel opportunities (India and US office)Paid time off—public holidays, vacation, and personal time offOur Recruitment Process:Candidate Application FormGeneral AssessmentInitial Interview (Virtual)Final Interview (Virtual)Job OfferTrainingDisclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.PRO TIP: prepare for that interview and impress the hiring managers!Powered by JazzHRNJUyKg92VU

Technicien TI – Chapiteau, Spectacle de TournéePoste permanentNous sommes nés d'une troupe éclectique. Viens vivre l'expérience d'être toi-même au quotidien pour créer l'extraordinaire. NOTRE MISSIONDepuis 1984, Le Groupe Cirque du Soleil mise sur un travail toujours plus créatif et féérique afin de repousser sans cesse les limites de l’imaginaire et surprendre les spectateurs! L’innovation et la créativité sont au cœur de nos spectacles et continueront de transcender nos productions à venir à travers le monde entier.Aujourd’hui, nous avons une place pour celles et ceux qui ont un goût marqué pour penser des produits exceptionnels, pour assurer le bon déroulement des opérations, pour mettre leur ingéniosité au service de leur équipe, en plus de contribuer à valoriser leur expertise et développer des pratiques uniques au Cirque du Soleil!Alors n’attends plus et rejoins l’aventure Circassienne! Tu y rencontreras des ambitieux.ses et des passionné.es du monde du divertissement!L'analyste technique principal sera responsable de la gestion et du soutien des technologies de l'information sur notre spectacle de tournée. Votre objectif sera de vous assurer que toutes les technologies de l'information utilisées par le Cirque du Soleil pour ses opérations quotidiennes fonctionnent parfaitement. Vous représenterez également les technologies de l'information en tournée sous la responsabilité du chef TI pour les spectacles de tournée, les productions et l'expérience utilisateur.TA MISSIONGérer et s’occuper de toutes les demandes TI de la tournée incluant les demandes matérielles, gestions des identités et toute autre tâche informatique pour la tournée.Fournir du support sur le site durant les heures d’opérations du spectacle.Supporter et gérer les serveurs et applications de la tournéeSupporter et gérer l’équipement réseau de la tournéeSupporter et gérer les imprimantes de la tournéeSupporter et gérer le système de point de venteGérer le compte de cellulaires corporatifs de la tournéePlanifier et configurer la connectivité internet locale avec les fournisseurs d’internet locauxS’assurer que les politiques corporatives des TI et de la cyber sécurité sont suivi et mise en place.Participer à l’installation, démontage et aux transferts de ville de la tournéeAgir comme liaison entre le siège social international et la tournée.Travailler avec des collègues du siège social international sur plusieurs tâches et projetsCrée et maintenir de la documentation des villes et des solutions informatiques.Travailler en équipe avec votre équipe de gestions de tournée dans plusieurs taches variées.TON EXPERTISE UNIQUEÉtude de niveau collégial en TI avec deux ans d’expérience OU possède cinq ans d’expérience en TI. De l’expérience sur des spectacles de tournée est un atout.Dois être capable de voyage partout dans le monde sans limitations.Dois avoir un intérêt en service à la clientèle avec une mentalité de « Show must go on »Cette position n’est pas limitée à travailler devant un ordinateur, le candidat choisi doit être capable de faire des tâches physiques durant les installations et les démontages dans plusieurs conditions météorologiques. La personne doit être capable de pousser des « roadcase » et de préparer de l’équipement pour des envois.Flexibilité et patience avec les clients, le candidat a une bonne tolérance à des moments à haut stress et a un bon esprit d’équipe.Une connaissance en profondeur du support informatique des utilisateurs sous Windows 10, Microsoft Office 365 (Office 2016), SharePoint et Teams.Connaissance dans le support matériel (serveurs, laptop, imprimante et autre périphériques)Savoir-faire dans la fabrication de câble réseauConnaissance de base de Microsoft Server et des composantes (AD Gestion de compte, SCCM)Connaissance de réseautique de base incluant les pare-feu/routeur, commutateur et les points d’accès sans-fil ainsi que des connaissances en gestion de réseau, VLAN, gestion des ports et des protocoles de communications. Connaissance de Cisco Meraki est un atout.Connaissance pratique dans la virtualisation.Connaissance des systèmes de billetterie ITSM, connaissance de Service-Now est un atout.Connaissance de base de la téléphonie mobile.Connaissance de Apple iOS et OSX en support est un atout.Connaissances de la gestion des points de vente est un atout.La connaissance de la langue anglaise de manière écrit et parler est essentiel. La connaissance de la langue française est un atout.Solides compétences en communication;Capacité à s'adapter rapidement aux situations imprévues, aux horaires variables et aux échéanciers serrés;Pour vivre au rythme de la création, de la production et de la diffusion de nos produits, notre proposition d’employeur est unique.EN VOICI UN APERCUL'opportunité de voyager, de découvrir, de rencontrer le monde !Une culture axée sur le développement de pratiques équitables et d’événements rassembleursUne croissance professionnelle axée sur les projets de très grande qualité pour propulser ta carrièreUn accompagnement personnalisé et adapté à tes ambitions professionnelles : programme de formation, check-ins réguliers, contribution inter-équipe.Le Groupe Cirque du Soleil s’engage à créer et maintenir un milieu de travail accessible et inclusif. Fièrement ambassadeur de l’égalité en emploi, Le Groupe Cirque du Soleil s’est engagé à enrayer la discrimination fondée sur l’âge, la couleur de la peau, les origines, la religion, le sexe, l’orientation sexuelle et toute autre caractéristique. La rédaction neutre et inclusive est dorénavant privilégiée pour tous les nouveaux affichages de postes.

Job Description, Low-code StyleA global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a Global Support L2 Engineer based in Kuala Lumpur, Malaysia .If you are a problem solver, someone inquisitive by nature, driven by curiosity to investigate and solve technical problems, this is the job for you!Job Responsibilities And ExpectationsAs a Technical Support Engineer, your day to day at OutSystems will look like:Troubleshoot platform related issues.Provide solutions and alternative approaches, negotiating with customers the best ways to overcome issues.Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis.Bridge with R&D issues and defect priorities to be a part of our product’s continuous improvement process.Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers. Desired Skills And ExperienceDegree in Engineering or other technology-related degrees (BSc, MSc).Tech savviness and drive to solve complex problems.Ability to deconstruct problems in smaller pieces.Interest in communicating with different cultures (fluency in English) Even BetterKnowledge in troubleshooting Application Servers (IIS).Knowledge of Databases (SQL Server and Oracle, MySQL is a plus).Knowledge of network protocols: TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH.Security.Experience in some of the technologies our engineers work with:.NET web apps (C#, ASP.NET)JavaJavaScriptREST web servicesSOAP web services - XML, XSDCSSHTMLREACTObjective C, iOS Apps, XCodeAndroid StudioCordova/PhoneGap The Longer StoryOne of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.Working at OutSystemsWe do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules , written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.We grow, change, and innovate, and give our teams the space to be proactive and creative.We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.Global colleagues who are as smart, hardworking, and driven as you.Our DNA is disrupting the status quo. It is why our company exists.We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way .

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.We’re looking for a Data Engineering Lead to join our Data Engineer team, toimprove Data Governance and promote Data Democratization in the companyWhat You’ll Be DoingIdentifying organizational needs for Data Engineering and developing a roadmap within the organizationTo promote ownership of data across the organizationTo improve the quality and integrity of Data in GlintsTo improve discoverability of data and encourage usage of dataTo develop security around data usageConveying organization need to Data Engineering Team for implementation of the solutionMentor and groom members of the team to be technical leaders; Hire and expand the team if neededWhy You Should Join UsOpportunity to determine Data Engineering Roadmap and realise it with a team of enthusiastic engineersWho We Are Looking ForProficient with Python and Scrum FrameworkExperience with leading Data Engineering Team in improving Data WarehouseManagerial or Leadership experience in mentoring and grooming Data Engineering TeamAble to understand the business equation of the companies and identify levers which the Data Engineering Team can pullLet’s Realise Human Potential.We have impacted many lives since we were founded in 2013, but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.What is Glints?Glints is an online talent recruitment and career discovery platform with the enduring purpose of contributing to a world where people and organisations can realize their human potential.Our tech-enabled approach to recruitment and career discovery connects more than 1.5 million candidates to their next dream opportunities, has supported more than 30,000 companies in finding top talents, doubled recruiter efficiency, and has raised more than US$30M+ from best venture investors in Asia to date.Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times, and we are proud to be recognised by LinkedIn as one of the Top 10 Startups in Singapore in 2020.Who We AreAt Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, guides our decisions and actions, and is what makes us special.Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)Integrity: Have courage, be guided by the truth, don’t be afraidImpact: Missionaries, not mercenariesBeginners’ Mindset: Stay humble, don’t be attached to egoCustomer Obsessed: Customers FirstOwnership: Care intensely about the mission and take responsibilityHigh Standards: Dream big and deliver epic outcomes fastWhere We WorkGlints operates in multiple locations across Greater Southeast Asia, including Singapore, Indonesia, Vietnam, Taiwan and Malaysia.

A BIT ABOUT USMultiplier enables companies to employ anyone, anywhere in a few clicks. Our SaaS platform combines the multi-local complexities of hiring & paying employees anywhere in the world, and automates everything. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.We are a young start-up with a "Day one" attitude and we are building a team that will make Multiplier the market leader in this space. Every day is an exciting one at Multiplier right now because we are figuring out a real problem in the market and building a first-of-its-kind product around it. We are looking for smart and talented people who will add to our collective energy and share the same excitement in making Multiplier a big deal. We are headquartered in Singapore, but our team is remote.We’re on a mission to impact economies of scale by enabling companies to hire the best candidate for the job, regardless of location. We’re backed by some of the best in the game (Sequoia, Tiger Global, and Golden Gate Ventures), will grow from a team of 100 in 2021 to 400 in 2022, and will 20x our revenues in that same period of time. This company is in hyper-growth mode, and we need company builders to help us scale sustainably.A BIT ABOUT THE OPPORTUNITYWhat you'll do:Design and build from scratch, the data architecture and the data platform necessary support the requirements at Multiplier.Work closely with stakeholders and product managers to deliver all data product requirements for our external and internal customers.Understand internal data sets and sources to be able to build data lakes and warehouses to support the continuous needs.Analyze and utilize external data sets and sources to be able to answer questions and derive insights based on the business requirements.What you'll bring:Experience with data modeling, data warehousing, and building ETL pipelines preferably on the AWS stack.Very comfortable with diving deep into complex domains and comprehending quickly to be able to derive answers and insights.Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.Experience with design and development of visualization tools like Tableau or Quicksight.Experience with high-level scripting/programming languages: Python, JavaScript, Java etc.Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.Strong analytic skills related to working with unstructured datasets.What we’ll provide for you:Attractive ESOPsRemote employment with a truly remote culture.Ability to contribute to this business at a high level.Working with a compassionate, energetic, inspired, ambitious, and diverse team.Opportunity to grow within a fast-growth business.Competitive benefits, compensation, and culture of recognition.Equipment you need to do your jobUnlimited holiday policy.Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.