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Organizational Setting Food insecurity in Myanmar has dramatically increased since the political crisis began on 1 February 2021, driven by the impacts of protracted and newly erupting armed conflicts, inter-communal tensions, large-scale population displacements and recurrent climate-related shocks (cyclones, storms, floods, drought, and others). The impacts of the coronavirus disease 2019 (COVID-19), now in its third wave, have significantly worsened the situation, further limiting access to and availability of food. According to the World Bank’s July 2021 report on Myanmar, the economy is expected to contract by around 18% in the 2021 Fiscal Year (October 2020 to September 2021), with damaging implications for lives, livelihoods, poverty reduction and future growth. This crisis is also showing serious consequences for the banking system and local currency. The latest forecast from the World Bank indicates the Agricultural Sector GDP contraction of 10 percent in 2021.Rakhine State is one of the poorest states in Myanmar with more than 40 percent of households (HHs) being food-insecure, more than half of which are moderately or severely food insecure. FAO works on building resilient agriculture and food systems, ensures humanitarian policy coordination and liaises with humanitarian partners, co-leads Food Security Sector (FFS) with WFP, supports Food Security assessments and early warning activities. In line with FAO’s strategic objective to increase resilience of livelihoods to food and agriculture threats and crises (SO5), FAO Myanmar is implementing a number of projects in response to the recent crises in various States and Regions of Myanmar. The FAO Rakhine Programme includes several short- and medium-term projects aiming at improving household food security and increasing resilience to floods and cyclones in conflict and natural disaster prone areas with a focus on ethnic minority communities of Rakhine State. Reporting Lines The Engineer/rural infrastructure specialist will work under the overall supervision of the FAO Representative to Myanmar and the operational supervision of the Emergency and Rehabilitation Coordinator in Myanmar, in close cooperation with National Project Manager and the Team dedicated to the Emergency Projects, Technical Focus FAO Myanmar is implementing an emergency technical cooperation programme (TCP) entitled “ Emergency support to vulnerable farming households in Kyauktaw and Rathedaung Townships, Rakhine State, Myanmar” . The overall objective of the Project is to i mprove the livelihoods of the most vulnerable small-scale farmers and landless workers in Kyauktaw and Rathedaung Townships, Rakhine State, Myanmar . Under this project, aside from the provision of farm inputs and cash to monsoon farmers, FAO will also support construction/renovation of some community infrastructure through cash for work initiatives in the target villages. This project seeks to assist 510 of the most vulnerable households through the provision of a cash for work programme to support the implementation of a number of various agriculture-related infrastructure construction and rehabilitation projects, such as community irrigation, earthen embankments, storage and drying facility, etc. The identification of these infrastructures will be based on series of consultation with community and village leaders of project village locations. A process of participatory problem identification, solution formulation, and CfW project identification and proposal development would be facilitated by the IP. Appropriate technical support will be provided by IP and FAO staff in the design details, costing, and finalizing the CfW project proposal, and overall supervision during construction.The target is the completion of 10 (ten) community infrastructures.Tasks And ResponsibilitiesConduct consultation as needed with MoALI’s Department of Rural Development and or Irrigation and Water Utilization Management Department (IWUMD), on the process, criteria to use to select focus villages, design, feasibility study guideline and processes & implementation modalities, including environmental impact assessment of the selected priority community-based small scale and agriculture infrastructures, particularly identifying the type of infrastructures, risks that they can reduce, location, and management systems to ensure sustained impact of these activities;Review village development plans and assess small scale rural infrastructure construction/rehabilitation work which can be addressed within the framework of the project taking into account its overall objectives, the “do no harm” and equitable access principles;Conduct technical and feasibility study (including design and environmental impact assessment) of community identified priority community and agriculture infrastructure that would enhance the capacity of communities to protect their livelihoods against natural disasters and to promote/facilitate full engagement of women and their access to natural resources and livelihood activities;Informed by the result the technical and feasibility study, formulate criteria to select priority villages to receive support to rehabilitate and construct community and agriculture infrastructures;Informed by the result from the technical and feasibility study, design effective and efficient implementation mechanism (cash for work scheme or a combination of sub-contracting);Establish good partnership and collaboration with DRD, IWUMD and Implementing Partners (IPs) and support the implementation of agreements (i.e LOA) to construct/rehabilitate of the selected infrastructures;In close consultation with DRD, IWUMD and IPs, prepare design and calculation of Bill of Quantity (BoQ) of the selected community and agriculture infrastructure to construct / rehabilitate;Responsible for the overall management, operation and implementation of every infrastructure to construct/rehabilitate, particularly for selection of implementing partners/service providers;Supervision of IPs in the mobilization and organizing of workers/beneficiaries;Conduct various verification and control Activities;Regular monitoring and technical support: with the support of FAO M&E staff, monitor the construction sites to ensure that the use of procedures, human resources for cash-for-work, and materials/equipment are in line with the agreed design/drawings and bill of quantity;Ensure follow-up and coordination related to the implementation of work plans and procurement plans;Ensure the construction works follow the national standard or locally acceptable standard and are moving as per the agreed work plan;Provide technical feedback to the Implementing Partners for the entire duration of construction works (quality, use of human resources and material and equipment) on behalf of FAO;Review and endorse the reports from IPs, especially the infrastructure component and provide feedback and recommendations to FAO for processing payments;Document lessons learned and provide feedback for any improvements needed;Follow up, track and report on progress;Closely coordinate with other FAO similar projects and promote synergies in project implementation;Liaise with other agencies/government bodies to ensure coordination and works suitability;Prepare and submit mission report after each mission and the end of assignment report before the termination of the contract; andPerform others tasks as required and appropriate for successful implementation of the project. CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING Minimum RequirementsAdvanced university degree in structural/civil engineering/water infrastructure or related field (s)At least 5 years practical experience on and a good working knowledge of engineering (B.E Civil and A.G.T.I), water infrastructure construction and management;At least 3 years practical experience implementing cash for work programmes;Experience in working in rural areas on rural infrastructure;Computer literacy skills;Fluency in Myanmar and working knowledge of English (oral and written);Must be familiar with operations under complex and sensitive contexts and eager to work with all communities;Affinity with the mandate and role of the FAO and United Nations.Myanmar Nationality FAO Core Competencies Results FocusTeamworkCommunicationBuilding Effective RelationshipsKnowledge Sharing and Continuous Improvement Technical/Functional SkillsIn depth knowledge of the engineering, construction and water infrastructure issues and standards in Myanmar;Excellent knowledge of English is preferable, and knowledge of local languages would be an asset.Knowledge of DRR resilience infrastructure;High sense of responsibility, willingness to take initiative, excellent communication skills and team spirit are important assets. Selection Criteria Relevant practical experience in engineering, water infrastructure construction and management, including in rural areas;Relevant practical experience in implementing cash for work programmes in Myanmar;Extent of knowledge in livestock production in Myanmar (including husbandry and management, animal health care and veterinary issues);Level of proficiency of English;Knowledge of local languages;Communication skill level;Degree of familiarity with operations under complex and sensitive contexts and preparedness to work with all communities;Previous work experience with FAO and/or other UN agencies, or other international development actors;Level of computer literacy;Demonstrated teamwork abilities. Additional InformationFAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing)Incomplete applications will not be considered. If you need help please contact: [email protected] received after the closing date will not be acceptedPlease note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/For additional employment opportunities visit the FAO employment website: http://www.fao.org/employment/home/en/ Job Posting18/Jan/2022Closure Date02/Feb/2022, 1:59:00 AMOrganizational UnitFAMYAJob TypeNon-staff opportunitiesType of RequisitionNPP (National Project Personnel)Grade LevelN/APrimary LocationMyanmar-SittweDuration5 monthsPost NumberN/AIMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal deviceFAO is committed to achieving workforce diversity in terms of gender, nationality, background and cultureQualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to applyEveryone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's valuesFAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discriminationAll selected candidates will undergo rigorous reference and background checksAll applications will be treated with the strictest confidentiality

Are you passionate about building great products? Do you want to redefine the way travellers explore the world? Keen to be part of this growth journey with a bunch of amazing people? Then Pelago is the place for you!We are looking for ambitious and motivated talents who are excited about staying on the cutting edge of Technology and always keen on innovating new ways to drive growth and taking our startup to new heights.WHO ARE WE?Pelago is a travel experiences platform created by Singapore Airlines Group. Think of us as a travel magazine that you can book - highly curated, visually inspiring, with the trust and quality of Singapore Airlines. We connect you with global, local cultures and ideas so you can expand your life.We are a team of diverse, passionate, empowered, inclusive, authentic and open individuals who share the same values and strive towards a common goal!WHAT CAN WE OFFER YOU?A unique opportunity to take end-to-end ownership of your workstream to deliver real value to users.Platforms to solve real user problems concerning travel planning & booking with innovative products/services.An amazing peer group to work with, and the ability to learn from the similarly great minds around you.An opportunity to be an integral part of shaping the company’s growth and culture with a diverse, fun, and dynamic environment with teammates from different parts of the world.Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!WHAT WILL YOU DO?We are looking for an experienced Data Warehouse Engineer to create and manage the data warehouse for Pelago. You will be responsible for designing data pipelines to collate and store data from multiple databases to the Data Warehouse. This data will serve as the single source of truth for all analytical and engineering needs - generating analytic reports, decision making, data science etc. You will be a part of the wider Engineering team.Act as the owner of the data WarehouseModelling, maintenance and security of the Data Warehouse including determining data storage needs and data mappingsBuild out scalable and reliable ETL pipelines and processes to ingest data from a large number and variety of data sourcesExecuting ETL performance tuning and data integration maintenanceWork closely with data scientists and analysts to ensure data availability for all use cases such as data science, dashboarding, reporting, etc.WHAT EXPERTISE YOU NEED TO HAVE?A degree or higher in Computer Science, Electronics or Electrical Engineering, Software Engineering, Information Technology or other related technical disciplinesDeep expertise with SQL on analytics (OLAP) databases (preferably Redshift, Snowflake, or similar database)Experience in transforming data model requirements into Data solutionsExperience with robust and efficient cloud-based data warehouse/data lake operationDeep understanding of databases and best engineering practices - include handling and logging errors, monitoring the system, understanding how to scale up, and knowledge of database administrationExperience working with Event Streaming platforms like Kafka (preferred), Kinesis etc. is a plusPassionate about data, new data technologies, and discovering new and interesting solutions to the company’s data needsExcellent communication skills to communicate with the product development engineers to coordinate development of data pipelines, and or any new features that can be built on top of the results of data analysisExperience coding in PythonIf you’re as excited as we are in this journey, do apply directly with a copy of your full resume and portfolio (if any). We'll reach out to you as soon as we can!

Our client is on a mission to bring new levels of transparency and tracking to construction. Their solutions combine simple off-the-shelf 360-degree cameras, computer vision, and AI to make it incredibly easy to capture a complete visual record of the jobsite, share it via the cloud with remote teams, and process for insights. To date, their customers have used their platform to capture over a billion square metres of active construction projects, across thousands of sites, in dozens of countries.Founded in 2017 by experienced entrepreneurs and engineers with several successful exits under their belts and is based in San Francisco. They are rapidly growing and well-funded with a team that combines people with deep, first-hand experience in construction with the best AI PhDs and Engineers out there.The RoleThey are currently seeking an experienced Solutions Engineer to join their Singapore team. In this Singapore based position, you will be the technical representative for our clients products and services in the Sales organization.You will be responsible for helping customers evaluate the solution, respond to technical questions, and train and support prospective customers that are testing the solution before they transact with our client. This includes setting up accounts, training customers, and following up with customers after they capture to support the customer until the customer makes a purchasing decision.Responsibilities (what you will do)Partner with Account Executives to drive complex, multi-stakeholder deal cycles across industries to solve diverse mission-critical business problemsDrive the discovery process, helping to uncover your customer’s current pains and align to their business objectivesPrepare and deliver high impact presentations and demonstrations that tell their differentiated storyGuide customers through the evaluation process of the client ensuring that their solution meets key business objectives and technical requirementsBecome the first line of defense for technical pre-sales activities, such as drafting initial RFP/RFI/RFQ responses, product demonstrations and pre-sales onboardingsAct as a liaison between internal stakeholders, including Product and Customer Success, sharing customer feedback and facilitating a smooth post-sales handoffDevelop a technical understanding of the competitive landscape and our clients differentiators. In tough competitive deals they want you to be an expert that can be pulled in to discuss differentiators and help run pilots to box out competition for major prospective clients.Requirements (what they want to see in you) You can discover and understand customer pain points and requirementsYou have the technical savvy to work with Salesforce.com, social media, and other internet based research toolsYou have strong, professional communication skills -- written, verbal, and in presentationYou can manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accountsYou have drive, grit & team orientation: you have a strong desire to compete and winResults-driven and have a consistent track record of exceeding quotaAnalytical, detail-driven and a master multitaskerBA/BS degree or relevant experienceCharacteristics (How you like to work)Strong client-facing and communication skillsA desire to get to know and understand our customers and the construction industryA healthy respect for deadlines: the ability to prioritize progress over perfection and the drive to see projects through to completionEntrepreneurial and thrive in a dynamic environmentTroubleshooting and multi-tasking skillsAbility to think strategically and to own issuesBonus Points forStartup experienceStrong bonus points for experience in the world of construction1-3 years of corporate experience (software pre-sales or sales is a plus) is preferredWhy you should work with our clientThey'll trust you to do things rightLots of growth potential: you are joining us as they scale upYou'll feel satisfied that you're delivering something that people loveEquity at an early stage company positioned for massive growth.They are working on something awesome!Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Primer is solving the biggest problem in paymentsThe last two decades have seen an explosion in new payment services to support new ways to pay around the world - from digital wallets, mobile payments, and open banking, to Buy Now Pay Later and crypto. Great for consumers! But, incredibly complex for merchants and developers. That’s where Primer comes in.Primer is the world's first automation platform for payments. With Primer, merchants and developers have all the underlying infrastructure and "lego blocks" they need to build the best buying experiences for their customers.We're also creating an all-new open distribution channel for payment services to reach new merchants. Any developer can build a connection on Primer; merchants then simply 'click and connect' to the services they need to build their desired payment flows within their Primer dashboard.We have an all-star global team from across the world of payments and fintech - ex Braintree-PayPal, Stripe, Checkout, Tink, Recurly, TrueLayer, Paddle, Plaid, Kount, and more.Since starting in January 2020, we've raised from top tier investors including Accel, Balderton and Iconiq, to enable us to solve the biggest problem in payments.The way we work is different at PrimerOur culture is about removing the roadblocks to doing your best work. We can focus on taking initiative, letting the best ideas win, and valuing output over anything else. We celebrate progress (with tacos, goats, and more that you'll learn while you speak to us!). And we’ve had a lot to celebrate!Underpinning all of this is our 'trust by default'. You’ll work remotely, wherever works best for you, have unlimited coworking access, unlimited time off, no company spending approvals, regular whole company retreats, team workations, and open access to people across the company. So, One Of Our Favourite Approaches To Solving Problems Is Simply We find the best thinking and work come from removing limiting assumptions.If anything is possible, then what will you do?Let’s put that question in the context of your role...You’re a clear and empathetic communicator, who can:Quickly get to the heart of what our customers are trying to achievetroubleshoot and resolve complex problemshelp our product managers and engineers understand the nuances of customer issuestactfully manage internal and external stakeholder expectationsbuild effective working relationships with your colleagues across the globeYou’re a technical ace, who is:ready to get your hands dirty to reproduce issues or test solutionsknowledgeable about REST APIsable to search and analyze logscapable of interpreting code in at least one programming languageeager to fill in gaps wherever your expertise might be neededYou’re an experienced support pro, with:at least two years of experience in a customer-facing technical rolefamiliarity with Zendesk, JIRA, Salesforce, and other tools of the tradegreat prioritization and triage skillsthe analytical skill to understand the problems our customers faceWhat you’ll do:Troubleshoot complex issues for our merchants, communicating with both customers and partners via email and Slack, and tracking issues to resolution in ZendeskWork internally with engineers and product teams to find root causes and identify solutionsDevelop expert knowledge of Primer’s products and the payments landscape in generalContribute to our knowledge base and suggest improvements to our documentationWe're a rapidly growing company, where everyone can have an input into how things are done - you'll wear multiple hats and roll up your sleeves, building Primer with us from the ground upExperience in payments isn't a requirement, as long as you're comfortable learning on your feet. If you are a confident and resourceful self-starter who thrives in a fast-paced environment full of growth and change, and you get a real feeling of accomplishment from solving problems and delighting customers, we'd love to talk to you! Our Benefits 100% remote working - work from anywhere you like, however you like 🌍Competitive share options 📈Unlimited holiday ✈️Co-working space access 🗣Team socials - quarterly workations, annual company retreats and virtual events 🥳Laptop, screens and accessories of your choosing! 🖥Additional £500 towards your home office setup 🪴Unlimited learning budget 🧠Medical insurance via SafetyWings 🩺Location-specific benefits - pension, 401k, health insurance etc.

With over 1,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 280,000 active traders and 1 trillion USD in monthly trading volume.Your role at Exness:We're looking for an experienced Applications Support Engineer (remote) with a background in software development and technical support to help capture and automate business processes from different departments, as well as provide high level quality support for users of our business applications.You will be:Providing software application support under the supervision of a Team Lead:Systems monitoring;Change management;Incident management;Problem management;User management;Establishing the root causes of application errors, and escalating serious concerns to the Team Lead.Performing analyses on business applications functionality and suggesting improvements.Ensuring effective front end and back end functionality of applications (if applicable)Communication with the internal users to collect requirements to improve application performance, functionality and stability.Keeping a record of configuration changes and scheduling application updates.Documenting processes and monitoring application performance metrics.Providing front-end support to clients and colleagues in other departments.Automations and integrations of business applications in terms of business processes automationThe ideal candidate:Soft Skills required Ability to effectively manage time and resources;A good level of written and oral communication skills;Demonstrate a proactive approach and ownership, result-oriented and responsible;Ability to work well under pressure, flexibility in decision making, positive attitude to frequent changes;Ability to work with other team members;Fluent English, Russian language is an advantage but not a must;Desire to develop as an expert in your professional field.Hard skills required3-5 years of experience with Business Applications as an administrator/developer (ideally with Atlassian but not a must);Experience with various integrations in terms of automation of business processes and data flowsExperience (at least one option) with Javascript, Python, and practical examples;Understanding and practical application of SDLC, ITIL, Agile frameworks;Knowledge of Windows\Unix as an advanced user.What we offer:An amazing work culture with the ability to thrive and grow within the companyMedical insurance for employees, spouse and children including dental and opticalReimbursement of home working equipmentReimbursement of co-working expenses'Get to know your Team' Trip in sunny Cyprus twice a yearSports activities compensationBirthday, marriage and baby delivery bonusExtensive learning opportunities and professional developmentLanguage courses allowanceFlexible public holidays21 days annual leave, paid sick leave and maternity leaveFlexible public holidays and Christmas breakYour application will be reviewed further and you will receive an update in due course if you are shortlisted.

As a global leader in cyber security, our people are the single greatest asset we have at BeyondTrust. Every day, there are new problems to solve, challenges to overcome and opportunities to make a difference to our customers.As an industry leader, we are committed to finding talented, exceptional people and empowering them to excel. Become part of a fast-moving, forward-thinking environment, discover colleagues that are more like family, and experience a market-leading offering of incredible workplace perks. Are you ready to take your career above and beyond?We have a new and exciting opportunity for a Channel Solutions Engineer to support our Alliances team for the APJ region, based in Singapore.What Will You Do?Educate our partners on how to demo and implement our products.Provide consultative support for partners on BeyondTrust Solution.Provide onsite or virtual technical foundational training for partners.Present at partner events, trade shows, seminars, and oversee internal demonstration facilities.Deliver sales presentations and product demonstrations.Utilize sales/marketing software packages – use customer relationship management software, including Salesforce, to support Alliances team.Provide guidance to partners based on their customers need and requirements.Assist partners to deliver proof of concepts.Assist partner technical staff in the design, planning, and implementation of a Privileged Account Management Solution.What is Required?3+ years of experience as a presales engineer and/or support engineer.5+ years of experience working for global software vendors.Excellent presentation skills.Building, supporting and selling security solutions experience preferred.Ability to highlight BeyondTrust product differentiators against our competitors in the Privileged Account Management market.Prior experience with incident response (malware, DDOS attacks, data breaches)Any experience with BeyondTrust products (Privilege Management for Desktops, Privilege Management for Unix and Linux, Password Safe, AD Bridge, Remote Support, Privileged Remote Access) is a plus.Prior experience demonstrating security products and conducting PoCs across Windows and Unix platforms.Prior experience presenting security products at trade shows and security conferences.At least 3 years of work experience supporting Microsoft Windows environments, including Active Directory, NTFS, Authentication/Tokens, registry keys, hardening, DNS, DHCP, Cluster, Load balancing, Microsoft Exchange, etc.Working knowledge of the Unix/ Linux operating system, must be able to install and troubleshoot network connections, least privilege, audits, etc.Working knowledge of VMware and Hyper-V virtual environments.Degree in Computer Science (Information Systems) or related field is requiredCertifications: CISSP, MCSE, GWAPT, CCFE, CPT, CEH, and ITIL a plusWhy BeyondTrust?We are offering a competitive salary, tangible career progression opportunities and the following:Cigna Prime HealthcareMaternity benefitsDental benefitsVision benefitsWhat truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding and ultimately fun!About BeyondTrustBeyondTrust is the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing privilege-related breaches. Our extensible platform empowers organizations to easily scale privilege security as threats evolve. We are trusted by 20,000 global customers.It’s an exciting and pivotal point in the company’s evolution. More enterprise organizations are recognizing the regulatory compliance and cybersecurity best practices of securing and managing privileged access to systems with highly sensitive data. BeyondTrust’s industry-unique ability to automatically discover and secure privileged credentials, while also protecting privileged access pathways, positions BeyondTrust for sustained growth in the burgeoning Privileged Access Management market.

Principal Technical Support EngineerAt Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.Join us as a Principal Engineer on our Technical Support team in Singapore to do the best work of your career and make a profound social impact.What You’ll AchieveResponsible for the delivery of superior levels of customer service to Dell's ProSupport Client customers (Upsell Warranty).Able to meet individual and team metrics, the incumbent will be accountable for accurate and timely resolution management (technical and non-technical escalations) for Dell's client product and solutions range in accordance with Dell Technical Support guidelines. This role would include but not be limited to handling of customer escalations, mentoring of front line/front line support staff and liaison with cross functional departments and regional/global teams to ensure an effective resolution.Your ability to take total ownership of customer issues, and then resolving those to the satisfaction of both Dell and our Customer, will put you in good stead for this role.The ideal candidate will have a positive outward demeanor, always striving to overcome the odds, and lift those around them, motivating them to do well in spite of adversity. Your good work ethic and proven reliability, alongside the ability to work autonomously will help you succeed as you grow your footprint within Dell.You WillEnsures a positive customer experience by providing oversight and management for customer’s technical and non-technical issues.Act as a focal point for escalated Customer cases providing regular updates to both customers and internal stakeholders and aligning sufficient resources to deliver timely resolutions.Take ownership and resolve escalated technical/non-technical issues per the performance measurement and criteria established in Dell Services and by the customer.Makes time sensitive, mission critical decisions that impact customer operations.Act as local lead, mentor ARS/ATS/FL TeamsDevelops and delivers post incident reports on all critical support incidents.Continuous review of processes and seeking to remedy or improve any opportunities found.Maintain high level of Dell product and process knowledge.Maintain a thorough understanding of Dell ProSupport deliverablesTake the first step towards your dream careerEssential RequirementsEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Excellent command of English and ability to effectively communicate at all levels (written and verbal), including an excellent telephone manner.Excellent soft skills and presentation skills are required, as this position will closely interact with the sales team, customers, and management.Excellent customer management skills in managing expectations and ensuring a high degree of customer experience.Excellent project management skills are required. Candidate must possess excellent task prioritizing and documentation skills.Ability to think laterally, possess strong problem solving, planning and prioritization skills.Strong technical knowledge and understanding of Desktop and Laptop hardware technology.Strong technical knowledge of current and previous Microsoft Operating systems and Office suites.Previous technical support experience in a hardware repair/ troubleshooting role.Be adaptable, accountable and flexible in a fast paced, dynamic work environment.Ability to deal with ambiguity and multitasking simultaneous escalations.Be an advocate of a strong, cohesive team environment.Desirable RequirementsDegree/diploma on IT related courseAt least 5 years of related working experienceAdvanced Desktop hardware knowledge; A+ certification desired.Microsoft, Linux or Unix certification preferableBasic networking knowledge (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions, and network load balancing);Basic knowledge of at least 2 of the following: Windows OS, RedHat Linux, Exchange, SQL, IIS, Proxy, Apache, Squid, SendMail, ASP, or XML.Here’s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.Job Id: R156444Job Function: Product Services

API Connectivity EngineerWe’re looking for an API Connectivity Engineer to join our hotel connectivity and direct contracting team.Your mission is to support our connections to hotel suppliers, CRS, PMS and Channel Mangers during the integration and support phases of their API implementation to our platform. You’ll work closely with our external partners while continuously analyzing and improving both our processes and tooling to enable integrations to be completed faster while facilitating flawless connectivity.Location:Remote. Compensation in line with local market rates.Duties:Responsible for our connectivity with hotel suppliers.Understand the Rakuten Travel Xchange API (https://dev.rakutentravelxchange.com/ ) capabilities to the finest detailsMerge knowledge of our distribution via the Rakuten Travel Xchange API to the requirements of our uConnect API, which allows external partners to connect to our platform for distribution of hotel rates and inventoryProvide technical support to engineers from companies and partners who are integrating into our uConnect APIEnsure that our technical support is friendly and empathetic, while providing solutions to problems accurately, timely and consistentlyMaintain API documentation, examples, and FAQs to minimize contact ratesMake suggestions on how to improve the API based on customer feedbackParticipate in the design and implementation of a scalable onboarding and proactive support frameworks for partnersFacilitate the Channel Manager mapping for hotels, ensuring rates and inventory are feeding into our system.To work closely with our contracting and commercial teams on connectivity issues to provide holistic support both internally and externally.Attributes:Good understanding of JavaScript programming language, in particular Node.jsGood understanding of database management and Postgres4+ years of relevant engineering work experience on large scale software projects, ideally with at least 3 years of experience in the connectivity with channel managers (i.e. Siteminder, Dingus, Rate Tiger, etc.) and switches (i.e. Derbysoft, DHISCO, Shiji)Experience developing web services or Software as a Service products with stateless horizontal scaling and event-driven architecture.Knowledge of CI/CD such as Jenkins, Bamboo, CircleCI, etc.Experience using various technologies like APIs, Microservices, Kubernetes, SQL, gRPC, MessagePack, Streaming.You’ve got excellent written and verbal English skills and you’re a clear communicator of both technical and business requirements.You’re excited to work with a global team and partner base – this means that your onboarding and team communication would be entirely remote, so you’re also self-motivated, reliable when working independentlyYou have empathy for users and enjoy working with people, enabling you to provide an exceptional level of support and a seamless onboarding experience – this is a support role, so you’ll be working very closely with and supporting both internal and external customers and partnersMust also be independent and mature, have a positive working attitude with a strong sense of responsibility.

Job descriptionAacapella is looking for a highly motivated iOS (Swift, SwiftUI) full stack or front-end software engineer with an inquisitive mind and excellent problem solving skills. Experience with GCP, DevOps, systems architecture, web design and speech synthesis would be good but not essential as many of these skills can be learnt on the job.About UsAacapella is a research-based business developing innovative solutions for the education of children who use AAC (see below) to communicate. Our work is novel, difficult, challenging, exciting and very rewarding.We plan to launch our first software product – our AAC Reading System – late next year, some eight years after we commenced our research. Our initial launch will be in Australia, followed by the UK in 2024 and the US in 2026. All of our current work is covered by international patent applications.Our AAC Reading System will enable children who use AAC to learn to read. We are partnering with leading international children's book publishers to make their books accessible to these children. At present there is no effective way to teach these children to read, and only 10% achieve a level of functional literacy. We are fixing that problem.About the JobAacapella has an established back-end systems infrastructure using Firebase, Firestore and Postgres that supports a commercial website, an administration website and our iPad apps (all currently in development). Although many of the basics are in place, we need to progress to a robust launch-ready status, filling in the many gaps that were OK in our prototypes but not OK for production. We are developing new and exciting programs in the education and communication fields.You will be working closely with our full stack and back-end programmers, developing our iPad apps. Whilst this is primarily an iOS development job, we are a small team, so it is always good to have other skills.About YouIdeally, you can tick most of these (but you will have a track record of adoption of emerging technologies and a love of learning, so will have no trouble picking up something new where there are gaps in your experience):Really important...Minimum of 5 years experience working of a complex technology environment.Minimum of 5 years working with iOS (Swift, UIKit and SwiftUI).Database experience with SQL (SQLite) and NOSQL (Firebase + Firestore).REST API experience.Nice but not essential...Experience with the MVVM app development style.Experience with Composable Architecture for Swift.DevOps experience with GCP or AWS.REST API design and programming (Golang) experience.Website design and programming experience (we use Svelte + Typescript + Tailwind, but experience with React.js or Vue.js will transfer easily).iOS games development experience.iOS accessibility technologies experience.You must be...a current resident of Singapore (please do not apply if you are not a resident of Singapore).accustomed to remote work (with regular face-to-face meetings).a fluent English speaker with good communication skills.You have some distinct personal qualities, including: the tenacity to iterate on design and code to deliver bug free systems; a strong belief in the importance of unit testing; and a love of learning. You thrive on challenge and have a passion for new technologies, and you have a natural ability to adapt to complex and evolving requirements.Make a real differenceIf you have a burning desire to do a job that will help enhance the lives of many thousands of children worldwide, then look no further. As we launch our products, this will become the ultimate feel good job!What is AAC?Some people are unable to speak or cannot speak clearly enough to be understood. This is where AAC comes in. AAC stands for Augmentative and Alternative Communication. AAC technologies allow people who can't speak to communicate with others using synthesised speech. You can watch this short video to get a quick understanding of what is involved.

We’re looking for a Senior Software Engineer in the Blockchain Division with speciality in smart contracts to be part of one of our multidisciplinary teams where you’ll work closely with designers, product managers, data analysts, and other engineering teams.General Information:Position: Full-timeLocation: RemoteTime-zone preference: AnyResponsibilitiesDesign, spec, implement, test, deploy, and audit novel smart contracts.Keep attuned to the rapidly evolving blockchain/crypto space and introduce innovative functionality.Responsible for timely and high-quality delivery.Believe that the readability of code is a critical part of the blockchain user experience.Understands engineering best practices such as continuous integrationWork effectively with high autonomy with a collaborative mindset.Be a steward and influencer of our early engineering cultureRequirementsBachelor’s and/or Master’s degree in CS or equivalent experienceMinimum 1+ years of smart contract development experience in Solidity/Rust (experience in more than one smart contract language is an asset).Prior experience of developing and deploying high-quality, well-tested and widely used smart contract systems.Experience in smart contract auditing is a strong asset.Sound knowledge of design principles both specific to smart contract (like factory pattern, proxy design) or more generic like OOP, functional programming, REST.Experience in Solidity, OpenZeppelin standards, Web3, Truffle/Hardhat, the Graph, NodeJS, AWS, MySQL/Postgres, MongoDB/NoSQL.Good understanding of asynchronous request handling, partial page updates, and AJAX understanding of web markup, including HTML5, Bonus if prior experience in Javascript.Knowledge of Ethers.js, Meta Mask, Wallet Connect and other Web3 technologies.Familiarity with Git and Version Control Proficiency in writing modular and well-tested codeKnowledge of the leading EVM, blockchain, and crypto-economic protocols.Ability to grow yourself and other engineers through code reviews, design reviews, and screenshare/peer debugging.Strong communication, ownership, and collaboration skills.The ability to learn and adapt to a rapidly evolving tech stack.A passion for open source, open finance and blockchain technologies.

About AtatoAtato is a cryptocurrency custody, and wallets provider. Our apps let individuals and businesses securely use DeFi, NFTs, and all decentralized applications. Our mission is to enable the next 100 million blockchain users. We partner with ConsenSys, Kaleido and are one of the regional blockchain leaders. Based in Singapore, founded in 2018, atato has delivered flagship digital asset projects in South-East Asia.Our CultureWe are remote-first since 2018, and offer attractive compensation including bonuses and stock-options. Our working culture has no set working hours, and unlimited vacation. The team meets quarterly for workshops and outings, and we have quarterly time-off for the whole company.The JobAs VP of Engineering, we are looking for someone who will take our product vision to reality, through excellence in execution. You will lead and grow our team of developers, collaborate with product managers, and improve the company policies and standards.The ResponsibilitiesShaping the IT team through hiring with help from HR and CTO.Leading the team through management and mentorship.Developing standards and procedures to ensure that quality standards are met and consistent.Recommending technological developments and improvements inefficiency.Developing the team to ensure quality end products.Onboarding new team members.Work estimation.Manage SCRUM activities.Reporting development progress.Manage development process according to product roadmap.The RequirementsExperience building and managing an IT team.Previous working experience in software design and developing customer-orientated platforms.Extensive experience in working with stakeholders to create hiring strategies to develop quality teams.Experience in recruiting engineers and contributors.Must be knowledgeable about industry trends, best practices.The Nice to HaveExperience working for a fintech software-as-a-serviceExperience working for a blockchain companyExperience working for a remote company

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Key AccountabilitiesBuild and maintain Production monitoring and automation solutionsAutomation of manual tasks in a Consumer Customer Management & AnalyticsImplement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environmentCapacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting toolsBuild and implement Service improvements and Machine Learning modelsManage identified Production applications, identify, measure and report performance trends and KPIs periodically - report SLI, SLO, SLA measures and improve systems performance and associated performance KPIsProduction systems performance and KPIs monitoringDeployment automation an allied improvement Responsibilities Conceptualize, design, develop and maintain production monitoring and Machine Learning based predictive automation solutions/ applications in a Consumer Customer Management & Analytics Production environment.Production automation. Automation of manual activities /processes for Production teams.SRE. Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environmentCapacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting tools. Conduct periodic review of system performance for capacity planning and identification of system improvementsBuild, monitor and maintain Machine Learning models from scratch.Develop auto-healing solutions in production environment to enable efficient and timely service restorations of critical processes by auto-escalation of incidents, non-performant KPIs and underlying remedial actionsData handling - ingestion, cleansing, storage, visualization, monitoring & alerting and analyticsData analysis to find patterns in data using tools and coming up with optimum solutions that are predictive and provides insightsBuild and implement Service improvements. Identify, measure and report performance trends - SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIsProduction batch and incidents trending and measuring systems performance against KPIsAutomation of system health check and monitoring of production system SLIs and SLOs to ensure SLA is metProvide continuous monitoring and improvement of systems - job automation, performance tuning, capacity planning.Identify persistent or recurring problems and recommend creative solutions.Communicate proactively and provide regular update to the stakeholders. Proven ability to communicate with peers and mentor junior developers.Ensure Preventive and detective measures of the applications are identified and implemented. Requirements 8 - 14 years of total IT experience in SRE and Production automation experience in a Banking and Financial services environment. Experience gained in the SRE team, a good understanding of SRE concepts and principles regarding performance, reliability, monitoring, alerting.3+ years of experience in a professional production environment as a developer in Python, Java, Kafka, PCF, Spark and ELK.Proven ability to have implemented/ conceptualized/ maintained an ELK based (or equivalent central logging/ monitoring/ predictive applications) in production environment would be an added advantage.Production automation. Automation of manual activities /processes for Production teams. (Automation experience required)Good experience in running automation and service improvements experienceCapacity monitoring & Observability. Good level of command over production Infra; performance monitoring and reporting toolsHands-on Engineering/ Development experience working on production systems automation in Banking systems - architecture design, development, integration, customization & implementation.Ability to write clear and concise documentation (such as requirements, design and testing procedures)Strong technical/ programming skills. Knowledge of additional programming languages - Python, Java, Kafka, PCF, Spark and ELK an added advantage.Data handling toolsSoftware version control tools (Git) and JenkinsExperience using and optimizing monitoring and trending systems (Prometheus, Grafana), log aggregation systems (ELK, Splunk) and their agentsExpert level experience in conceptualization, design, development, testing, implementation and maintenance of Elasticsearch, Logstash, Grafana/ Kibana, NoSQL, Java applications in production environmentAbility to work with stakeholders to stretch his role in depth/widthPresent facts and recommendations effectively in oral and written formGood knowledge of development practices and ability to write clear and concise documentation for requirements, design and testing proceduresPro-active, independent, resourceful and Strong team player, effective at communicating internationally and used to working closely with remote teams and peers.High attention to detail with focus on understanding the issues with finding solutionsPossess excellent verbal and written communication skillsDemonstrate ownership and responsibility in all assignments Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements

We are Loftware – a global leader in Labelling solutions, fast growing tech company with 400 experts from all around the world."At Loftware, we enjoy an environment where our people can thrive individually and as part of a team. We look for highly motivated people who want to make a difference, a difference for themselves, their colleagues, and our vast customer base. Everyone’s contributions matter and are highly visible. We realize that we need to invest in our people and to allow for individual growth and career advancement. We train our people, provide them with challenging opportunities and collaborate across teams to ensure success.” Robert O’Connor, CEO and PresidentPosition reports to: Manager, Technical Support APACPosition requires you to manage other employees: ___yes _X_ noTraits we are looking for:An ability to analyze customer issues with deep understanding of all logs and data we are gathering.Ability to diagnose and quickly resolve issues to determining.Ability to handle escalations where support is required which is beyond the scope of Technical Support.Provide insight into customer issues utilizing remote working sessions and recordings.Review production performance and provide analysis and reaction plans for errors/failures.Ability to analyze issues with infrastructure and communicating with our Operations and Development teams.Coordinate resolution of issues requiring hot fixes or patches with product management and other internal teams.Prepared and willing to do any other reasonable and lawful task including flexibility to work different shifts and participate in 24x7 on-call rotation for off normal business hours escalations.Required qualifications:Analytically mindedDisplays curiosity and inquisitiveness in solving complex problemsUnderstand how REST API’s workExperienced with logs analysis and able to triage issues to the right person for solutionsExperienced with how mobile and web apps communicate with the serverBasic knowledge of C++ and JavaBasic knowledge of HTTP protocolsBasic knowledge of how web browsers workFamiliarity with database architecture, schemas, running queries and tracesOperating systems (server/workstation), OS logging, OS configuration tools, drivers and windows applicationsBasic knowledge of webservices and related XML, SOAP, TCP/IP, HTTP, HTMLAnalyze complex technical challengesDeliver results and meeting SLA and Customer Success GoalsAchieve personal work goals and objectivesParticipate in the achievement of Company and departmental goals and achievementsBachelors or master’s degree in a technical discipline (work experience may be considered)3-5 years’ experience supporting customers directly in a technical environmentSoft Skills:Flexible with proven ability to conform to shifting priorities, demands and timelines.Self-motivated and proactive;Ability to work independently and efficiently to meet deadlines;Excellent communication skills (oral, written, interpersonal);Strong problem-solving skills and strong work ethic.What it's like to work for us?We’re a team. We believe in using the power of the team. The fastest path to creating value for our customers is all of us working together, sharing ideas and brainstorming to find the best solutions. Our goal is to create an environment where every individual employee can make an impact.We’re curious. We nurture a culture of constant learning and innovation. We believe curiosity is a good thing, in all aspects of business.We’re diverse. We value the contribution of a wide range of people, from different countries and backgrounds. We believe their differences make our business stronger.We’re inclusive. Everybody in our team has equal access to opportunities. We foster open communication and information sharing as well as shared accountability and responsibility.We’re virtual. Our employees work in virtual teams spanning borders and time zones. We use the latest technology every day, to communicate, collaborate and coordinate.

DescriptionSemperis puts people first. From our customers and partners to our culture of engineers and experts, we understand that people are our assets. World-class thought leaders, distinguished engineers, and top technology experts contribute to the Semperis culture that champions strategic vision, actualized expertise, intelligent and precise solutions, and continuous innovation. With teams across North America, EMEA and APAC, you’ll be working alongside top global talent from around the world.As a Duns 100 Top 20 Startup to Work for in 2021, Semperis is focused on building a leading team and we hope you’ll join us.What We Are Looking ForWe are looking for a Senior Solution Architect with Technical Pre-Sales experience to join our APAC team. What You'll Be DoingAs a Senior Solution Architect at Semperis , you’ll be an essential member of our technical pre-sales team . You will be working with sales, engineering and business development to deliver the latest security and identity products.The Senior Solution Architect will collaborate with sales to identify effective strategies and new product opportunities. In addition to working closely with sales, you will be integral in shaping future product development by listening to customer challenges and evolving market needs .Conduct effective and compelling product demonstrations online and assist sales directors with ROI presentations.Conduct proof of concept technical installations directly with customers.Collaborate with Sales to identify and create winning sales strategies and new product opportunitiesUse consultative selling to identify customer pain points associated with large directory services environmentsConvey and document technical requirements to and from customersProvide input and feedback to engineering teams and developmentProvide pre-sales technical assistance and product educationPartner with the Sales team to develop requirements documents, presentations, proposals, and ROI models, and coordinate with a team of support specialists, consultants, or project managers to execute sales objectives or to ensure that all pre-sales customer requirements are documented and transitionedMaintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areasWillingness to travel to customers or events as necessary in the future (currently the workforce is 100% remote due to COVID) What You'll Bring5 or more years working in an enterprise IT or enterprise software organizationAwareness of the identity and access management and infosec product landscapes, and technical features of competing products within the ecosystemExperience doing customer demos of software productsAbility to communicate with both business and technical contacts to explain benefits of the solution beyond just technical pointsInfoSec experienceIdentity and Access Management experienceExperience speaking and representing a company at public eventsExperience building technical proofs of concept directly with customers Bonus PointsDeep working knowledge of Active Directory — you have administered, architected or managed an environment of at least 10,000 usersKnowledge of Azure AD and Office 365 is a bonus, especially from the perspective of installation, architecture or administrationBachelor’s Degree in related field of CS, Economics, or Engineering is a plus, or other relevant technical degree or equivalent experienceInfoSec experienceIdentity and Access Management experienceExperience speaking and representing a company at public events The Semperis Story Semperis combines world-class expertise and patent-pending, leading-edge technology to deliver identity-driven enterprise protection. Our customer-vetted technology, trusted around the globe, empowers clients, and ensures the integrity and continuity of their digital infrastructure and operations. Semperis ’ directory services protection platform provides a fully orchestrated Active Directory Disaster Recovery solution, total visibility into directory services modifications, granular restores and a speedy remediation of Active Directory disasters. Semperis is proud to be an Equal Opportunity Employer. Semperis provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

SailPoint is seeking a Sales Engineer. You will be working with our sales teams to support our direct and indirect sales efforts across multiple regions. Your thorough understanding of Identity Governance, Access Management, and Data Access Governance coupled with your excellent communication skills will enable you to effectively articulate and demonstrate the value of SailPoint solutions to both technical and non-technical audiences. Expertise in discovering customer requirements, demonstrating product capabilities, executing Proof of Concepts (POCs) and leading Enterprise Architecture discussions is essential to success in this role. Responsibilities: Actively participate in the sales process and work closely with the direct and channel sales teamsLead onsite and remote Proof Of Concept evaluationsDiscover and understand customer requirements and align our solutions to those requirementsPresent SailPoint business functions, value and competitive differencesProvide product demonstrations to prospective customersProvide technical sales enablement to in-region sales engineersProvide feedback to Product Management on product enhancementsRequirements: 5+ years professional experience as a pre-sales technical resource in an enterprise software company3+ years implementing/configuring Identity Governance and Access Management solutionsExcellent written and verbal communications skillsA working knowledge of technical infrastructure including application servers, databases, virtualization and web services is requiredProficiency with implementing business logic/workflow in programmable language (e.g., Java, Javascript, PowerShell, etc.) is requiredHands-on experience with XML, LDAP, SQL is desirableEducation: BA/BS requiredSailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Who are Tyk, and what do we do?The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across multiple industries. If you’ve banked online, used an app to check the news, or even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Singapore Post to global organisations like the Financial Times, and Starbucks.Total flexibility, default remote, radical responsibilityWe offer unlimited paid holidays and remote working from anywhere in the world, for everyone – for real. Why? Tyk was founded on the principle of doing things differently and offering flexibility and autonomy to our employees are two principles that, we believe, allow our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. If this sounds like an environment that you believe could work for you then read on to find out more:We are looking for a Technical Team Lead to work closely with both regional and global leads to shape the future of the Solution Architect team.Onboarding, education (internal & external), qualifications and hiring will be at the core of all that you do. Building process and alignment within the commercial organisations to ensure we increase revenue whilst delivering a trusting experience with our prospects.Here’s what you’ll be getting up to:You will work closely with both regional and global leads to shape the future of the Solution Architect team. Onboarding, education (internal & external), qualifications and hiring will be at the core of all that you do.Building process and alignment within the commercial organisations to ensure we increase revenue whilst delivering a trusting experience with our prospects.As the regional Technical Team Lead, your deep technical background and extensive experience in code development, complexity, troubleshooting, customer relationship management, and problem-solving at an enterprise level will shape all that you do.By demonstrating a deep technical understanding of our prospects’ use cases and digital transformation journey, you will help design their APIM vision and consider their overall digital strategy with Tyk.Conversations will quickly alternate; one day it will be business logic discussions with a CTO to the next with an entry level developer. Having the ability to quickly shift context to have conversations that range from deep dives into the specifics of SSL and TLS, caching, Kubernetes, load-balancing, reverse-proxying, rate limiting, using the terminal, pair programming, or even helping a customer debug live is at the heart or what you do.Here’s what we’re looking for:Must be hands on, strong coding and engineering experience with an ability to personally help drive revenue on significant deals with the skill set to manage both in person and remotely.An ability to lead technical conversations with the C suite, developers, and devops engineers to understand and architect APIM strategies for a range of enterprise customer segmentsProven capability in contributing to the design of highly reliable and scalable end-to-end On-Premises and Cloud APIM infrastructure for prospectsHighly skilled in the prioritisation of work; adept in appropriately resourcing projects, from PoCs to custom plugins right through to integration considerationsSeasoned in hearing prospect requirements, understanding the commercial value and documenting via a detailed feature specificationsComfortable pair programming with other members of the team in order to continuously develop the Solution Architect team and debug prospect issues -backed by a strong understanding of Kubernetes, containers, Docker, Linux, GO and JavaStrong presentation skills; running technical workshops in GraphQL, Kubernetes, and other areas in order to guide prospects towards Tyk solutionsExperience in training and mentoring technical colleagues to ensure continuous development of the teamBenefits:Our early stage team members are shaping our business, there is an attractive package based on experience and performance that includes share options. Everyone has unlimited paid holiday. We have total flexibility in hours, so plan your day around your commitments to ensure you can give your best at work and at home. You will work with a talented, and passionate team of industry experts, who are developing a cutting-edge product that is driving change and innovation within startups and household names alike. We’re a distributed team. Work from our offices during induction if you want, once you are up to speed, you can work from home, a cafe, wherever you get your best work done, we’ll support you in making that happen. The best software and hardware available – we are prime movers in “The New Stack”, our setup reflects that. We are growing rapidly and are looking for team members keen to grab hold, accelerate that further and shape our future.What’s it like to work here?! check it out: https://tyk.io/worklife/Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.You can see more about us here https://tyk.io

Why you’ll love SEDNASEDNA is email reimagined, an intelligent communications system for high-performance teams that gives more time back for the work that matters. By aligning teams through action-based communication, SEDNA drastically reduces email volume and creates more efficient, productive, and collaborative workflows across organizations.With SEDNA, any team—no matter the size or location—can work as one to achieve empowered alignment and maximum productivity.We work hard and strive for results. We also value people’s lives outside of work. The people of SEDNA are world travellers, devoted parents, ultra-marathon runners, knitting enthusiasts, animal lovers, ski adventurers, hip hop dancers, Canada Games athletes, emergency response volunteers, and so much more. We’re told that one of the best things about working at SEDNA is that everyone is empowered to solve large problems and that everyone’s opinion is valued.We are looking for a Technical Support Specialist to join SEDNA to help deliver on our promise of world-class customer support for our customers. Our Customer Support team delivers a world-class experience to our customers in which we are available 24/7/365 and currently possess a 30 minute first response time. This is a remote position working from home.ResponsibilitiesEffectively resolve customer enquiries day-to-day in a considerate, polite, succinct, informative, and timely manner.Triage and solve customer queries to ensure success and a positive customer experience.Be a SEDNA expert with the ability to identify, reproduce, and document bugs for the Product and Engineering teams.Work with cross-functional counterparts in Product, Customer Success and Engineering.Aid and assist in the creation of knowledge base articles.Act as a point of escalation for the Customer Support team.RequirementsMust-haves:3+ years of experience in a similar role.Advanced understanding of computers, browsers, and mobile devices.Ability to effectively communicate technical information that is universally understood.Your curiosity, empathy, resourcefulness and logic make you an excellent troubleshooter.You know when something is over your head and you ask for help.Mastery of English both written and spoken.Have the ability to exhibit diplomacy, tact, and grace under pressure when working through customer issues.Short and fast decision-making process with the ability to work autonomously.You are legally able to work in Singapore. Nice-to-haves:Experience with help desk ticketing/communication technology platforms like Zendesk.You have experience working in a start-up environment (preferably SaaS)Knowledge and experience with APIs, JIRA, KIBANA and SMTP and other email technologies.You have experience in helping customers over email, chat or telephone.Technical writing and knowledge base article creation experience.BenefitsWhat we offer in return:Share options - you’ll own part of the SEDNA journeyCollaborative and creative environmentBeing part of the journey of a fast growing SaaS CompanyPrivate Medical InsuranceFlexible work environmentMaternity and Paternity benefitsWe help you grow - both professionally and personallyUnfortunately, we cannot sponsor visas for this role.We attract global talent. Our technical teams are globally based. This opportunity is based out of Singapore. We are also open for remote employees in Singapore as long as you are able to work in the SGP timezone for the hours of 10am-6pm SGP.At SEDNAWe accept who you are.We celebrate our successes together.We value your time and life outside of work.We value diversity in every shape and form.We operate globally, with offices in London, Vancouver, and Singapore.

Paymentology is a global payments enabler.We think everyone should have access to user-friendly payment services – and so our goal is to make connecting easy, by making simple, safe payments happen for people around the globe. We plug telcos, fintech, banks and any closed-loop wallet into the Mastercard and Visa network, instantly enabling card association functionality – without requiring any card issuing experience or security investment. Making payments easy for our clients means we’re always pushing the boundaries of developing unique simple solutions to complicated processing problems.Paymentology offers cutting edge products in the NFC, virtual card, MDES and MasterPass environments. We're MasterCard and Visa's premier processor for mobile companion cards across Africa, the Middle East, Asia and Latin America – and also the world’s first and only prepaid processor of mobile companion cards for telcos and mobile wallets. In South Africa, we’re the leading prepaid provider, powering gift cards at the majority of shopping malls and retailers, as well as insurance cards, payroll cards, and the largest loyalty card program in the country.We concentrate mainly on emerging markets because we’re passionate about creating better opportunities for people outside of the mainstream financial ecosystem. As we grow transactions for our partners, we also drastically change people’s wellbeing.The RolePaymentology is creating a "Follow the Sun" approach to our Global Support Services in response to the company's global growth and product expansion.We are searching for L2 Support Engineers situated in South East Asia to ensure that our clients receive outstanding service around the clock and that incoming queries/incidents are resolved quickly.The position will have conventional day hours of 8 a.m. to 4 p.m. or 9 a.m. to 5 p.m. and will be FULLY REMOTE.What You Get To DoProvide technical and business-related knowledge to the L1 team to help resolve customer queries, this includes knowledge management (documentation)Detect possible service interruptions to our partners and anticipate potential problemsRoot cause analysis (mature problem, configuration, change mgmt., process)Analyze service performance trendsEscalate to appropriate group a detailed issue tracking (ticket), status update to logger (requester)Process automation capabilities & detect possible procedural improvementsResolve customer queries that have been forwarded by the Level 1 teamTake ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departmentsPerform customer service monitoring value analysisCarry out specific research for technical queries both internal and externalCoordinate minor configuration changes that must be performed by customersMonitoring of specific transactional flowsParticipate in monitoring of internal operational processesCreation of system generated alarms to anticipate potential partner service interruptionsIdeal ProfileWhat It Takes To SucceedBachelor's Degree in Computer Science or Computer Engineering and/or equivalent working experience.5 plus years of Application/Product support experiencePassion to engage in solving customer issues and helping them succeedA developed approach to troubleshooting customer and technical issuesDemonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolvedAbility to manage and prioritize daily tasks based on business impact, maintaining focus on service level agreementsTeam player skills to collaborate inside and outside the organization to achieve team and product successOpen-mindedness, willingness to learn, and ability to fail fast to keep progress moving forwardExperience with Postman or relevant toolsExcellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accuratelyGood Understanding of ISO 8583 messages, payment schemes, VISA and MasterCardWorking knowledge of Linux Commands, SQL scripts.Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc.What's on Offer?An award-winning global Fintech CompanyHealthy work-life balanceAttractive salary & benefits

Job Purpose:The Technical Support Specialist – Tier 2 is part of the Cendyn Global Customer Support team and reports to the Technical Support Lead. The Global Customer Support team provides support for Cendyn products internationally. This position will work the Tier 2 Weekend Evening (PM) shift from 2:00pm – 10:00pm. This is a part-time position (up to 20 hours per week). Days and hours of work are subject to the team schedule and will require some holidays.  The Specialist – Tier 2 will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Specialist – Tier 2 ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry.This position is crucial to high customer satisfaction among Cendyn clients. The Specialist works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise.Our Support structure has a strong reliance on training and knowledge sharing. As a Specialist Tier 2, it will be incredibly important for you to mentor less experienced team members to improve our customer responses and work towards more one touch tickets.Job Responsibilities:Essential Functions:Accountability1.Handle complex service delivery issues with Cendyn-specific software solutions.2.Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications.3.Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue.4.Provide efficient client support and technical assistance via email, online chat, and telephone.5.Identify solutions for technical challenges.6.Complete delivery tasks and projects for both external and internal customers.Excellence1.Support customers with business and/or technical questions.2.Test and troubleshoot Cendyn products and integrations.3.Research and solve data- and software-related problems4.Develop and maintain strong SQL query and process analysis skills.5.Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions.6.Represent Customer Support and Operations functions at customer review meetings as needed.Collaboration1.Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach.2.Communicate with customers, vendors, and other external contacts as needed to assure customer success.3.Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions.4.Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations.5.Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed.Innovation1.Serve as a subject matter expert in the relevant product domains.2.Contribute to process and product design and documentation.3.Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs.4.Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement.Humanity1.Contribute to peer-to-peer training with other team members related to application and operational topics.2.Participate in interviews for new hires, consultants and / or replacement personnel.Non-Essential Functions:1.A general knowledge of the hospitality industry. 2.Use Zendesk and other CRM products to communicate and track customer interactions. Requirements:Required Education and Experience:1.Bachelor’s degree in computer science or related field, OR some college plus related experience.2.Minimum of three (3) years of experience within software development or IT.3.Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop.4.User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation.5.Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net).6.A+ Certification.7.Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing.8.Keyboarding speed of 40-60 WPM.Preferred Education and Experience:1.Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.)2.Previous hospitality industry experience a plus.Competencies:•Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change.•Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. •Decision Making – Excellent decision making and problem-solving skills.•Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications.•Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal.•Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations.•Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department.•Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers.•Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.Work Environment:This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Position Type/Expected Hours of Work:This position supports our global customer base. The ability/flexibility to work a non-standard schedule may be required. Days and hours of work are subject to the team schedule and will require some weekend days, evening hours and some holidays.Travel:This position requires up to 10% travel. Frequently, travel is outside the local area and overnight.EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Job Purpose:The Technical Support Specialist – Tier 2 is part of the Cendyn Global Customer Support team and reports to the Technical Support Lead. The Global Customer Support team provides support for Cendyn products internationally. This position will work the Tier 2 Weekend Morning (AM) shift from 6:00am – 2:00pm. This is a part-time position (up to 20 hours per week). Days and hours of work are subject to the team schedule and will require some holidays.The Specialist – Tier 2 will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Specialist – Tier 2 ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry.This position is crucial to high customer satisfaction among Cendyn clients. The Specialist works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise.Our Support structure has a strong reliance on training and knowledge sharing. As a Specialist Tier 2, it will be incredibly important for you to mentor less experienced team members to improve our customer responses and work towards more one touch tickets.Job Responsibilities:Essential Functions:Accountability1.Handle complex service delivery issues with Cendyn-specific software solutions.2.Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications.3.Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue.4.Provide efficient client support and technical assistance via email, online chat, and telephone.5.Identify solutions for technical challenges.6.Complete delivery tasks and projects for both external and internal customers.Excellence1.Support customers with business and/or technical questions.2.Test and troubleshoot Cendyn products and integrations.3.Research and solve data- and software-related problems4.Develop and maintain strong SQL query and process analysis skills.5.Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions.6.Represent Customer Support and Operations functions at customer review meetings as needed.Collaboration1.Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach.2.Communicate with customers, vendors, and other external contacts as needed to assure customer success.3.Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions.4.Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations.5.Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed.Innovation1.Serve as a subject matter expert in the relevant product domains.2.Contribute to process and product design and documentation.3.Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs.4.Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement.Humanity1.Contribute to peer-to-peer training with other team members related to application and operational topics.2.Participate in interviews for new hires, consultants and / or replacement personnel.Non-Essential Functions:1.A general knowledge of the hospitality industry. 2.Use Zendesk and other CRM products to communicate and track customer interactions. Requirements:Required Education and Experience:1.Bachelor’s degree in computer science or related field, OR some college plus related experience.2.Minimum of three (3) years of experience within software development or IT.3.Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop.4.User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation.5.Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net).6.A+ Certification.7.Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing.8.Keyboarding speed of 40-60 WPM.Preferred Education and Experience:1.Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.)2.Previous hospitality industry experience a plus.Competencies:•Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change.•Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. •Decision Making – Excellent decision making and problem-solving skills.•Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications.•Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal.•Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations.•Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department.•Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers.•Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.Work Environment:This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Position Type/Expected Hours of Work:This position supports our global customer base. The ability/flexibility to work a non-standard schedule may be required. Days and hours of work are subject to the team schedule and will require some weekend days, evening hours and some holidays.Travel:This position requires up to 10% travel. Frequently, travel is outside the local area and overnight.EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.