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remote
remote
Technical Account Manager I
New Relic, Inc. (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Your OpportunityThis role is part of the APJ Customer Adoption Group and the Technical Account Manager (TAM) will engage with our customers on a technical level while running the lifecycle of success for them. The TAM is accountable for the success, maturity, and adoption of the customer!This person will build a technical advisor relationship with various customers across different industries. They'll proactively conceptualise creative solutions to meet customer’s demands and partner collaboratively with our Success, Support, Data, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product. The role will be accountable for functioning as the crucial link between our customers and the organization to lead all aspects of the structure and cadence of implementations!What You’ll DoResponsible for customer quick start outreach in the first 90 daysSet objectives, get customer dedication, track activities, and generate relevant documentationIdentify gaps and provide hands on development and enablement assistance to customer's technical usersEngage partners at opportune time for strategic SOWHands-on technical abilities to help the customer with: installations, create dashboards, custom queries, customizations, set-up alerts/AIOps, deployment automation, and be able to write Synthetic scriptsYour QualificationsMust-have:3+ years of professional experience in a similar field - Technical Account Management, Presales or Solution Architecture strongly preferredCloud platform experience, such as AWS, Azure, or Cloud FoundryStrong knowledge of, or hands-on experience working with programming languages including Java, PHP, .NET, Ruby, Node.js, Python, etc.Ability to analyse & interpret business requirements and customer interactions to anticipate and guide client needs. Contribute to internal roadmap sessions to translate them into project plans and timelines.Proactively handle customer expectations and lead all aspects of customer communications during implementation.Project Management skills to track, manage and drive customers to agreed upon timeline with the agreed upon resourcesAbility to adapt to new tools fast (eg. Asana, SalesForce, data-lakes, etc.)Nice to have:Advanced level of proficiency with the New Relic platform and keep up to date on Customer Success standard methodologies, systems, and trends.We're looking for bold and passionate people to be a part of New Relics mission to create more perfect software. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.About UsNew Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.Our Hiring ProcessIn compliance with applicable law, all persons hired will be required to verify identity and work eligibility to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
New Relic, Inc.
(Computer software)
Your OpportunityThis role is part of the APJ Customer Adoption Group and the Technical Account Manager (TAM) will engage with our customers on a technical level while running the lifecycle of success for them. The TAM is accountable for the success, maturity, and adoption of the customer!This person will build a technical advisor relationship with various customers across different industries. They'll proactively conceptualise creative solutions to meet customer’s demands and partner collaboratively with our Success, Support, Data, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product. The role will be accountable for functioning as the crucial link between our customers and the organization to lead all aspects of the structure and cadence of implementations!What You’ll DoResponsible for customer quick start outreach in the first 90 daysSet objectives, get customer dedication, track activities, and generate relevant documentationIdentify gaps and provide hands on development and enablement assistance to customer's technical usersEngage partners at opportune time for strategic SOWHands-on technical abilities to help the customer with: installations, create dashboards, custom queries, customizations, set-up alerts/AIOps, deployment automation, and be able to write Synthetic scriptsYour QualificationsMust-have:3+ years of professional experience in a similar field - Technical Account Management, Presales or Solution Architecture strongly preferredCloud platform experience, such as AWS, Azure, or Cloud FoundryStrong knowledge of, or hands-on experience working with programming languages including Java, PHP, .NET, Ruby, Node.js, Python, etc.Ability to analyse & interpret business requirements and customer interactions to anticipate and guide client needs. Contribute to internal roadmap sessions to translate them into project plans and timelines.Proactively handle customer expectations and lead all aspects of customer communications during implementation.Project Management skills to track, manage and drive customers to agreed upon timeline with the agreed upon resourcesAbility to adapt to new tools fast (eg. Asana, SalesForce, data-lakes, etc.)Nice to have:Advanced level of proficiency with the New Relic platform and keep up to date on Customer Success standard methodologies, systems, and trends.We're looking for bold and passionate people to be a part of New Relics mission to create more perfect software. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.About UsNew Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.Our Hiring ProcessIn compliance with applicable law, all persons hired will be required to verify identity and work eligibility to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
remote
remote
APAC- Technical Support Specialist Tier 2 - PM Shift
Cendyn (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Job Purpose:The Technical Support Specialist – Tier 2 is part of the Cendyn Global Customer Support team and reports to the Technical Support Lead. The Global Customer Support team provides support for Cendyn products internationally. This position will work the Tier 2 Evening (PM) shift from 2:00pm – 10:00pm. This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and some holidays. The Specialist – Tier 2 will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Specialist – Tier 2 ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry.This position is crucial to high customer satisfaction among Cendyn clients. The Specialist works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise.Our Support structure has a strong reliance on training and knowledge sharing. As a Specialist Tier 2, it will be incredibly important for you to mentor less experienced team members to improve our customer responses and work towards more one touch tickets.Job Responsibilities:Essential Functions:Accountability1.Handle complex service delivery issues with Cendyn-specific software solutions.2.Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications.3.Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue.4.Provide efficient client support and technical assistance via email, online chat, and telephone.5.Identify solutions for technical challenges.6.Complete delivery tasks and projects for both external and internal customers.Excellence1.Support customers with business and/or technical questions.2.Test and troubleshoot Cendyn products and integrations.3.Research and solve data- and software-related problems4.Develop and maintain strong SQL query and process analysis skills.5.Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions.6.Represent Customer Support and Operations functions at customer review meetings as needed.Collaboration1.Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach.2.Communicate with customers, vendors, and other external contacts as needed to assure customer success.3.Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions.4.Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations.5.Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed.Innovation1.Serve as a subject matter expert in the relevant product domains.2.Contribute to process and product design and documentation.3.Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs.4.Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement.Humanity1.Contribute to peer-to-peer training with other team members related to application and operational topics.2.Participate in interviews for new hires, consultants and / or replacement personnel.Non-Essential Functions:1.A general knowledge of the hospitality industry. 2.Use Zendesk and other CRM products to communicate and track customer interactions. Requirements:Required Education and Experience:1.Bachelor’s degree in computer science or related field, OR some college plus related experience.2.Minimum of three (3) years of experience within software development or IT.3.Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop.4.User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation.5.Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net).6.A+ Certification.7.Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing.8.Keyboarding speed of 40-60 WPM.Preferred Education and Experience:1.Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.)2.Previous hospitality industry experience a plus.Competencies:•Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change.•Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. •Decision Making – Excellent decision making and problem-solving skills.•Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications.•Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal.•Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations.•Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department.•Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers.•Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.Work Environment:This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Position Type/Expected Hours of Work:This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and evening hours. Travel:This position requires up to 10% travel. Frequently, travel is outside the local area and overnight.EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Cendyn
(Computer software)
Job Purpose:The Technical Support Specialist – Tier 2 is part of the Cendyn Global Customer Support team and reports to the Technical Support Lead. The Global Customer Support team provides support for Cendyn products internationally. This position will work the Tier 2 Evening (PM) shift from 2:00pm – 10:00pm. This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and some holidays. The Specialist – Tier 2 will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Specialist – Tier 2 ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry.This position is crucial to high customer satisfaction among Cendyn clients. The Specialist works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise.Our Support structure has a strong reliance on training and knowledge sharing. As a Specialist Tier 2, it will be incredibly important for you to mentor less experienced team members to improve our customer responses and work towards more one touch tickets.Job Responsibilities:Essential Functions:Accountability1.Handle complex service delivery issues with Cendyn-specific software solutions.2.Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications.3.Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue.4.Provide efficient client support and technical assistance via email, online chat, and telephone.5.Identify solutions for technical challenges.6.Complete delivery tasks and projects for both external and internal customers.Excellence1.Support customers with business and/or technical questions.2.Test and troubleshoot Cendyn products and integrations.3.Research and solve data- and software-related problems4.Develop and maintain strong SQL query and process analysis skills.5.Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions.6.Represent Customer Support and Operations functions at customer review meetings as needed.Collaboration1.Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach.2.Communicate with customers, vendors, and other external contacts as needed to assure customer success.3.Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions.4.Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations.5.Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed.Innovation1.Serve as a subject matter expert in the relevant product domains.2.Contribute to process and product design and documentation.3.Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs.4.Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement.Humanity1.Contribute to peer-to-peer training with other team members related to application and operational topics.2.Participate in interviews for new hires, consultants and / or replacement personnel.Non-Essential Functions:1.A general knowledge of the hospitality industry. 2.Use Zendesk and other CRM products to communicate and track customer interactions. Requirements:Required Education and Experience:1.Bachelor’s degree in computer science or related field, OR some college plus related experience.2.Minimum of three (3) years of experience within software development or IT.3.Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop.4.User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation.5.Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net).6.A+ Certification.7.Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing.8.Keyboarding speed of 40-60 WPM.Preferred Education and Experience:1.Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.)2.Previous hospitality industry experience a plus.Competencies:•Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change.•Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. •Decision Making – Excellent decision making and problem-solving skills.•Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications.•Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal.•Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations.•Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department.•Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers.•Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.Work Environment:This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Position Type/Expected Hours of Work:This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and evening hours. Travel:This position requires up to 10% travel. Frequently, travel is outside the local area and overnight.EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
remote
remote
APAC- Technical Support Specialist Tier 1 - AM Shift
Cendyn (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Job Purpose:The Technical Support Specialist – Tier 1 is part of the Cendyn Global Customer Support team and reports to the Technical Support Lead. The Global Customer Support team provides support for Cendyn products internationally. This position will work the Tier 1 Weekday Morning (AM) shift from 6:00am to 2:00pm. While remote work is a possibility, all start times will be based on Eastern Standard time. This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and some holidays. The Specialist – Tier 1 will focus on supporting Cendyn customers with functional knowledge and support. Being a subject matter expert in our products assists the Specialist Tier 1 in helping our customers efficiently use our products to meet their needs. As the Specialist Tier 1’s knowledge and understanding of our products grows, they will find themselves working some technical, non-technical tickets in addition to functional assistance and training.This position is crucial to high customer satisfaction among Cendyn clients. The Specialist Tier 1 works with Operations, R&D, Product, Sales, and other Operations teams to share their experience and knowledge gained from connecting with Cendyn’s customers.Our Support structure has a strong reliance on training and knowledge sharing. As a Specialist Tier 1, it will be incredibly important to be open to learning and growing to improve our customer responses and work towards more one touch tickets.Job Responsibilities:Essential Functions:AccountabilityProvide efficient client support and technical assistance via email, online chat, and telephone.Handle functional support inquiries for Cendyn-specific software solutions.Troubleshoot customer product issues, providing support directly to the customer.Execute on customer requests to assure customer satisfaction.Identify solutions for technical challenges.Complete delivery tasks and projects for both external and internal customers. ExcellenceSupport customers with business and/or technical questions.Test and troubleshoot Cendyn products and integrations.Represent Customer Support and Operations functions at customer review meetings as needed.CollaborationDistill support topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach.Communicate with customers, vendors, and other external contacts as needed to assure customer success.Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions.Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed.InnovationServe as a subject matter expert in the relevant product domains.Contribute to process and product design and documentation.Conduct root cause analysis and provide actionable solutions combining analytics, business acumen, technical expertise, product features and sound judgement.HumanityContribute to peer-to-peer training with other team members related to application and operational topics. Non-Essential Functions:A general knowledge of the hospitality industry.Use Zendesk and other CRM products to communicate and track customer interactions. Requirements:Required Education and Experience:Bachelor’s degree in hospitality, computer science or related field, OR some college plus related experience.Able to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing.Keyboarding speed of 40-60 WPM.Preferred Education and Experience:Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.)Previous hospitality industry experience a plus.Competencies:Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change.Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities.    Decision Making – Excellent decision making and problem-solving skills.Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications.Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles.    Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal.Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations.Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department.Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers.Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.Work Environment:This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Position Type/Expected Hours of Work:This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days and evening hours.Travel:This position requires up to 10% travel. Frequently, travel is outside the local area and overnight. EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Cendyn
(Computer software)
Job Purpose:The Technical Support Specialist – Tier 1 is part of the Cendyn Global Customer Support team and reports to the Technical Support Lead. The Global Customer Support team provides support for Cendyn products internationally. This position will work the Tier 1 Weekday Morning (AM) shift from 6:00am to 2:00pm. While remote work is a possibility, all start times will be based on Eastern Standard time. This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and some holidays. The Specialist – Tier 1 will focus on supporting Cendyn customers with functional knowledge and support. Being a subject matter expert in our products assists the Specialist Tier 1 in helping our customers efficiently use our products to meet their needs. As the Specialist Tier 1’s knowledge and understanding of our products grows, they will find themselves working some technical, non-technical tickets in addition to functional assistance and training.This position is crucial to high customer satisfaction among Cendyn clients. The Specialist Tier 1 works with Operations, R&D, Product, Sales, and other Operations teams to share their experience and knowledge gained from connecting with Cendyn’s customers.Our Support structure has a strong reliance on training and knowledge sharing. As a Specialist Tier 1, it will be incredibly important to be open to learning and growing to improve our customer responses and work towards more one touch tickets.Job Responsibilities:Essential Functions:AccountabilityProvide efficient client support and technical assistance via email, online chat, and telephone.Handle functional support inquiries for Cendyn-specific software solutions.Troubleshoot customer product issues, providing support directly to the customer.Execute on customer requests to assure customer satisfaction.Identify solutions for technical challenges.Complete delivery tasks and projects for both external and internal customers. ExcellenceSupport customers with business and/or technical questions.Test and troubleshoot Cendyn products and integrations.Represent Customer Support and Operations functions at customer review meetings as needed.CollaborationDistill support topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach.Communicate with customers, vendors, and other external contacts as needed to assure customer success.Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions.Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed.InnovationServe as a subject matter expert in the relevant product domains.Contribute to process and product design and documentation.Conduct root cause analysis and provide actionable solutions combining analytics, business acumen, technical expertise, product features and sound judgement.HumanityContribute to peer-to-peer training with other team members related to application and operational topics. Non-Essential Functions:A general knowledge of the hospitality industry.Use Zendesk and other CRM products to communicate and track customer interactions. Requirements:Required Education and Experience:Bachelor’s degree in hospitality, computer science or related field, OR some college plus related experience.Able to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing.Keyboarding speed of 40-60 WPM.Preferred Education and Experience:Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.)Previous hospitality industry experience a plus.Competencies:Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change.Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities.    Decision Making – Excellent decision making and problem-solving skills.Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications.Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles.    Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal.Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations.Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department.Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers.Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.Work Environment:This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Position Type/Expected Hours of Work:This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days and evening hours.Travel:This position requires up to 10% travel. Frequently, travel is outside the local area and overnight. EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
remote
remote
APAC- Technical Support Specialist Tier 1 - PM Shift
Cendyn (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Job Purpose:The Technical Support Specialist – Tier 1 is part of the Cendyn Global Customer Support team and reports to the Technical Support Lead. The Global Customer Support team provides support for Cendyn products internationally. This position will work the Tier 1 Weekday Evening (PM) shift from 2:00pm to 10:00pm. While remote work is a possibility, all start times will be based on Eastern Standard time. This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and some holidays. The Specialist – Tier 1 will focus on supporting Cendyn customers with functional knowledge and support. Being a subject matter expert in our products assists the Specialist Tier 1 in helping our customers efficiently use our products to meet their needs. As the Specialist Tier 1’s knowledge and understanding of our products grows, they will find themselves working some technical, non-technical tickets in addition to functional assistance and training.This position is crucial to high customer satisfaction among Cendyn clients. The Specialist Tier 1 works with Operations, R&D, Product, Sales, and other Operations teams to share their experience and knowledge gained from connecting with Cendyn’s customers.Our Support structure has a strong reliance on training and knowledge sharing. As a Specialist Tier 1, it will be incredibly important to be open to learning and growing to improve our customer responses and work towards more one touch tickets.Job Responsibilities:Essential Functions:AccountabilityProvide efficient client support and technical assistance via email, online chat, and telephone.Handle functional support inquiries for Cendyn-specific software solutions.Troubleshoot customer product issues, providing support directly to the customer.Execute on customer requests to assure customer satisfaction.Identify solutions for technical challenges.Complete delivery tasks and projects for both external and internal customers. ExcellenceSupport customers with business and/or technical questions.Test and troubleshoot Cendyn products and integrations.Represent Customer Support and Operations functions at customer review meetings as needed.CollaborationDistill support topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach.Communicate with customers, vendors, and other external contacts as needed to assure customer success.Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions.Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed.InnovationServe as a subject matter expert in the relevant product domains.Contribute to process and product design and documentation.Conduct root cause analysis and provide actionable solutions combining analytics, business acumen, technical expertise, product features and sound judgement.HumanityContribute to peer-to-peer training with other team members related to application and operational topics. Non-Essential Functions:A general knowledge of the hospitality industry.Use Zendesk and other CRM products to communicate and track customer interactions. Requirements:Required Education and Experience:Bachelor’s degree in hospitality, computer science or related field, OR some college plus related experience.Able to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing.Keyboarding speed of 40-60 WPM.Preferred Education and Experience:Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.)Previous hospitality industry experience a plus.Competencies:Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change.Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities.    Decision Making – Excellent decision making and problem-solving skills.Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications.Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles.    Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal.Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations.Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department.Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers.Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.Work Environment:This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Position Type/Expected Hours of Work:This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days and evening hours.Travel:This position requires up to 10% travel. Frequently, travel is outside the local area and overnight. EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Cendyn
(Computer software)
Job Purpose:The Technical Support Specialist – Tier 1 is part of the Cendyn Global Customer Support team and reports to the Technical Support Lead. The Global Customer Support team provides support for Cendyn products internationally. This position will work the Tier 1 Weekday Evening (PM) shift from 2:00pm to 10:00pm. While remote work is a possibility, all start times will be based on Eastern Standard time. This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and some holidays. The Specialist – Tier 1 will focus on supporting Cendyn customers with functional knowledge and support. Being a subject matter expert in our products assists the Specialist Tier 1 in helping our customers efficiently use our products to meet their needs. As the Specialist Tier 1’s knowledge and understanding of our products grows, they will find themselves working some technical, non-technical tickets in addition to functional assistance and training.This position is crucial to high customer satisfaction among Cendyn clients. The Specialist Tier 1 works with Operations, R&D, Product, Sales, and other Operations teams to share their experience and knowledge gained from connecting with Cendyn’s customers.Our Support structure has a strong reliance on training and knowledge sharing. As a Specialist Tier 1, it will be incredibly important to be open to learning and growing to improve our customer responses and work towards more one touch tickets.Job Responsibilities:Essential Functions:AccountabilityProvide efficient client support and technical assistance via email, online chat, and telephone.Handle functional support inquiries for Cendyn-specific software solutions.Troubleshoot customer product issues, providing support directly to the customer.Execute on customer requests to assure customer satisfaction.Identify solutions for technical challenges.Complete delivery tasks and projects for both external and internal customers. ExcellenceSupport customers with business and/or technical questions.Test and troubleshoot Cendyn products and integrations.Represent Customer Support and Operations functions at customer review meetings as needed.CollaborationDistill support topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach.Communicate with customers, vendors, and other external contacts as needed to assure customer success.Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions.Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed.InnovationServe as a subject matter expert in the relevant product domains.Contribute to process and product design and documentation.Conduct root cause analysis and provide actionable solutions combining analytics, business acumen, technical expertise, product features and sound judgement.HumanityContribute to peer-to-peer training with other team members related to application and operational topics. Non-Essential Functions:A general knowledge of the hospitality industry.Use Zendesk and other CRM products to communicate and track customer interactions. Requirements:Required Education and Experience:Bachelor’s degree in hospitality, computer science or related field, OR some college plus related experience.Able to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing.Keyboarding speed of 40-60 WPM.Preferred Education and Experience:Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.)Previous hospitality industry experience a plus.Competencies:Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change.Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities.    Decision Making – Excellent decision making and problem-solving skills.Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications.Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles.    Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal.Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations.Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department.Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers.Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.Work Environment:This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Position Type/Expected Hours of Work:This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days and evening hours.Travel:This position requires up to 10% travel. Frequently, travel is outside the local area and overnight. EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
remote
remote
APAC- Technical Support Specialist Tier 2 - AM Shift
Cendyn (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Job Purpose:The Technical Support Specialist – Tier 2 is part of the Cendyn Global Customer Support team and reports to the Technical Support Lead. The Global Customer Support team provides support for Cendyn products internationally. This position will work the Tier 2 Morning (AM) shift from 6:00am–2:00pm. This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and some holidays. The Specialist – Tier 2 will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Specialist – Tier 2 ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry.This position is crucial to high customer satisfaction among Cendyn clients. The Specialist works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise.Our Support structure has a strong reliance on training and knowledge sharing. As a Specialist Tier 2, it will be incredibly important for you to mentor less experienced team members to improve our customer responses and work towards more one touch tickets.Job Responsibilities:Essential Functions:Accountability1.Handle complex service delivery issues with Cendyn-specific software solutions.2.Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications.3.Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue.4.Provide efficient client support and technical assistance via email, online chat, and telephone.5.Identify solutions for technical challenges.6.Complete delivery tasks and projects for both external and internal customers.Excellence1.Support customers with business and/or technical questions.2.Test and troubleshoot Cendyn products and integrations.3.Research and solve data- and software-related problems4.Develop and maintain strong SQL query and process analysis skills.5.Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions.6.Represent Customer Support and Operations functions at customer review meetings as needed.Collaboration1.Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach.2.Communicate with customers, vendors, and other external contacts as needed to assure customer success.3.Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions.4.Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations.5.Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed.Innovation1.Serve as a subject matter expert in the relevant product domains.2.Contribute to process and product design and documentation.3.Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs.4.Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement.Humanity1.Contribute to peer-to-peer training with other team members related to application and operational topics.2.Participate in interviews for new hires, consultants and / or replacement personnel.Non-Essential Functions:1.A general knowledge of the hospitality industry. 2.Use Zendesk and other CRM products to communicate and track customer interactions. Requirements:Required Education and Experience:1.Bachelor’s degree in computer science or related field, OR some college plus related experience.2.Minimum of three (3) years of experience within software development or IT.3.Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop.4.User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation.5.Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net).6.A+ Certification.7.Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing.8.Keyboarding speed of 40-60 WPM.Preferred Education and Experience:1.Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.)2.Previous hospitality industry experience a plus.Competencies:•Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change.•Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. •Decision Making – Excellent decision making and problem-solving skills.•Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications.•Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal.•Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations.•Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department.•Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers.•Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.Work Environment:This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Position Type/Expected Hours of Work:This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and evening hours. Travel:This position requires up to 10% travel. Frequently, travel is outside the local area and overnight.EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Cendyn
(Computer software)
Job Purpose:The Technical Support Specialist – Tier 2 is part of the Cendyn Global Customer Support team and reports to the Technical Support Lead. The Global Customer Support team provides support for Cendyn products internationally. This position will work the Tier 2 Morning (AM) shift from 6:00am–2:00pm. This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and some holidays. The Specialist – Tier 2 will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Specialist – Tier 2 ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry.This position is crucial to high customer satisfaction among Cendyn clients. The Specialist works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise.Our Support structure has a strong reliance on training and knowledge sharing. As a Specialist Tier 2, it will be incredibly important for you to mentor less experienced team members to improve our customer responses and work towards more one touch tickets.Job Responsibilities:Essential Functions:Accountability1.Handle complex service delivery issues with Cendyn-specific software solutions.2.Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications.3.Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue.4.Provide efficient client support and technical assistance via email, online chat, and telephone.5.Identify solutions for technical challenges.6.Complete delivery tasks and projects for both external and internal customers.Excellence1.Support customers with business and/or technical questions.2.Test and troubleshoot Cendyn products and integrations.3.Research and solve data- and software-related problems4.Develop and maintain strong SQL query and process analysis skills.5.Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions.6.Represent Customer Support and Operations functions at customer review meetings as needed.Collaboration1.Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach.2.Communicate with customers, vendors, and other external contacts as needed to assure customer success.3.Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions.4.Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations.5.Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed.Innovation1.Serve as a subject matter expert in the relevant product domains.2.Contribute to process and product design and documentation.3.Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs.4.Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement.Humanity1.Contribute to peer-to-peer training with other team members related to application and operational topics.2.Participate in interviews for new hires, consultants and / or replacement personnel.Non-Essential Functions:1.A general knowledge of the hospitality industry. 2.Use Zendesk and other CRM products to communicate and track customer interactions. Requirements:Required Education and Experience:1.Bachelor’s degree in computer science or related field, OR some college plus related experience.2.Minimum of three (3) years of experience within software development or IT.3.Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop.4.User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation.5.Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net).6.A+ Certification.7.Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing.8.Keyboarding speed of 40-60 WPM.Preferred Education and Experience:1.Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.)2.Previous hospitality industry experience a plus.Competencies:•Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change.•Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. •Decision Making – Excellent decision making and problem-solving skills.•Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications.•Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal.•Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations.•Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department.•Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers.•Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.Work Environment:This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Position Type/Expected Hours of Work:This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days, and evening hours. Travel:This position requires up to 10% travel. Frequently, travel is outside the local area and overnight.EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
remote
remote
Silicon Photonics Packaging Engineer, Senior Staff
Marvell Technology IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About MarvellAt Marvell, we believe that infrastructure powers progress. That execution is as essential as innovation. That better collaboration builds better technology. Trusted by the world’s leading technology companies for 25 years, we move, store, process and secure the world’s data with semiconductor solutions designed for our customers’ current needs and future ambitions. Through a process of deep collaboration and transparency, we’re ultimately changing the way tomorrow’s enterprise, cloud, automotive, and carrier architectures transform—for the better.The data infrastructure that our customers build has never been more critical to our global economy. It’s what’s keeping the world connected, businesses running, and information flowing. If you’re ready to excel, innovate, and truly enjoy your work, apply now for the position detailed below.The OpportunityReq #21-56 Job Specification Sr. Staff Engineer, Silicon Photonics Packaging Inphi Corporation Inphi is the leader in data movement interconnects between and inside data centers. We move big data fast, around the globe, with high quality and reliability. We offer semiconductor components and optical subsystems to our networking original equipment manufacturer (OEM), optical module, cloud and telecom service provider customers. We are very focused on our customers’ success, providing them higher quality products. We develop innovative products and leading-edge solutions that help our customers connect hundreds of thousands of computer servers inside a data center as well as hundreds of thousands of data centers around the globe. We believe that “The Data Center Is the Computer™” and “The Cloud is the Network™.” At Inphi, our solutions help our customers make that vision of tomorrow a reality today. As a result, our company is growing fast. Inphi has grown from $20 Million in communications revenue in 2012 to more than $600+ Million run rate for 2020. Join us and move fast as a member of our team! Silicon Photonics Packaging Engineer Inphi is seeking an experienced Silicon Photonics Packaging Staff Engineer responsible for design and development 2.5D/3D Silicon Photonics packages, including wafer level and assembly process set up and optimization, to support new product development from concept to qualification. The successful candidate will work at Inphi’s office in Singapore or Ottawa, Canada. Responsibilities The Staff Engineer will be responsible to drive development of innovative wafer level and 2.5D/3D packaging technologies for Silicon Photonics devices with applications in optical network systems. He will work in collaboration with external foundries to develop back-end processes and with OSATs to develop assembly processes for electrical and optical silicon devices, stacked die assemblies, interposer technologies and other emerging packaging technologies for highly integrated MCM products with silicon and III-V semiconductors. The Staff Engineer will be responsible for defining design rules and assembly rules to meet manufacturability and yield requirements, and will work in a cross-functional team to ensure the developed processes maintain high yield in a HVM environment and meet quality and reliability industry standards for applications in telecommunication systems. Qualifications: Master in EE or MS with 5+ years of experience in related area or Ph.D. with 3+ years of experience In depth knowledge of semiconductor assembly processes and equipment, with emphasis on processes related to wafer level packaging Working experience with wafer level packaging technologies, including stacked dice, TSV, interposers, IPDs, and enabling processes such as fine pitch Cu-pillar or Au bumping Hands on experience with DOEs for assembly processes optimization Knowledge of reliability requirements, FA techniques and tools for FA Proven track record of assembly process development, from conceptual stages to implementation, characterization, qualification and transfer to production Familiarity with Si Photonics packaging technology and industry infrastructure in that space Knowledge and experience with laser attach and fiber alignment processes is a plus. Familiar with electrical requirements and constraints for packaging of high-speed digital ICs and broadband analog ICs Experience in using layout tools for ICs and or IC packaging, and 2-D and 3-D EM simulation tools such as HFSS, SI-Wave, Momentum, IE3D, CST, PowerSI is a big plus Skills Independently work with assembly subcon to select BOM and optimize assembly process through DOEs, based on the subcon’s capability and capacity. Ability to remotely drive technology development at partner foundries and OSATs. Strong organization and problem solving skills Good team player able to work with both local and remote cross-functional teams Excellent communication to interact with various technical / non-technical internal groups, management, suppliers as well as customers Inphi Corporation 110 Rio Robles, San Jose, CA 95134 U.S.A. 408-217-7300 Ÿ Fax 408-217-7350 Ÿ www.inphi.comThe PerksWith competitive compensation and great benefits, you will enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. For additional information on what it’s like to work at Marvell, visit our Careers page.Your FutureMarvell provides a work environment that promotes employee growth and development. We are searching for an individual who wants to grow with the company and will strive to improve performance. If you are driven, personable, and energetic, there will be additional opportunities for you here at Marvell.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Marvell Technology
(IT / Development)
About MarvellAt Marvell, we believe that infrastructure powers progress. That execution is as essential as innovation. That better collaboration builds better technology. Trusted by the world’s leading technology companies for 25 years, we move, store, process and secure the world’s data with semiconductor solutions designed for our customers’ current needs and future ambitions. Through a process of deep collaboration and transparency, we’re ultimately changing the way tomorrow’s enterprise, cloud, automotive, and carrier architectures transform—for the better.The data infrastructure that our customers build has never been more critical to our global economy. It’s what’s keeping the world connected, businesses running, and information flowing. If you’re ready to excel, innovate, and truly enjoy your work, apply now for the position detailed below.The OpportunityReq #21-56 Job Specification Sr. Staff Engineer, Silicon Photonics Packaging Inphi Corporation Inphi is the leader in data movement interconnects between and inside data centers. We move big data fast, around the globe, with high quality and reliability. We offer semiconductor components and optical subsystems to our networking original equipment manufacturer (OEM), optical module, cloud and telecom service provider customers. We are very focused on our customers’ success, providing them higher quality products. We develop innovative products and leading-edge solutions that help our customers connect hundreds of thousands of computer servers inside a data center as well as hundreds of thousands of data centers around the globe. We believe that “The Data Center Is the Computer™” and “The Cloud is the Network™.” At Inphi, our solutions help our customers make that vision of tomorrow a reality today. As a result, our company is growing fast. Inphi has grown from $20 Million in communications revenue in 2012 to more than $600+ Million run rate for 2020. Join us and move fast as a member of our team! Silicon Photonics Packaging Engineer Inphi is seeking an experienced Silicon Photonics Packaging Staff Engineer responsible for design and development 2.5D/3D Silicon Photonics packages, including wafer level and assembly process set up and optimization, to support new product development from concept to qualification. The successful candidate will work at Inphi’s office in Singapore or Ottawa, Canada. Responsibilities The Staff Engineer will be responsible to drive development of innovative wafer level and 2.5D/3D packaging technologies for Silicon Photonics devices with applications in optical network systems. He will work in collaboration with external foundries to develop back-end processes and with OSATs to develop assembly processes for electrical and optical silicon devices, stacked die assemblies, interposer technologies and other emerging packaging technologies for highly integrated MCM products with silicon and III-V semiconductors. The Staff Engineer will be responsible for defining design rules and assembly rules to meet manufacturability and yield requirements, and will work in a cross-functional team to ensure the developed processes maintain high yield in a HVM environment and meet quality and reliability industry standards for applications in telecommunication systems. Qualifications: Master in EE or MS with 5+ years of experience in related area or Ph.D. with 3+ years of experience In depth knowledge of semiconductor assembly processes and equipment, with emphasis on processes related to wafer level packaging Working experience with wafer level packaging technologies, including stacked dice, TSV, interposers, IPDs, and enabling processes such as fine pitch Cu-pillar or Au bumping Hands on experience with DOEs for assembly processes optimization Knowledge of reliability requirements, FA techniques and tools for FA Proven track record of assembly process development, from conceptual stages to implementation, characterization, qualification and transfer to production Familiarity with Si Photonics packaging technology and industry infrastructure in that space Knowledge and experience with laser attach and fiber alignment processes is a plus. Familiar with electrical requirements and constraints for packaging of high-speed digital ICs and broadband analog ICs Experience in using layout tools for ICs and or IC packaging, and 2-D and 3-D EM simulation tools such as HFSS, SI-Wave, Momentum, IE3D, CST, PowerSI is a big plus Skills Independently work with assembly subcon to select BOM and optimize assembly process through DOEs, based on the subcon’s capability and capacity. Ability to remotely drive technology development at partner foundries and OSATs. Strong organization and problem solving skills Good team player able to work with both local and remote cross-functional teams Excellent communication to interact with various technical / non-technical internal groups, management, suppliers as well as customers Inphi Corporation 110 Rio Robles, San Jose, CA 95134 U.S.A. 408-217-7300 Ÿ Fax 408-217-7350 Ÿ www.inphi.comThe PerksWith competitive compensation and great benefits, you will enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. For additional information on what it’s like to work at Marvell, visit our Careers page.Your FutureMarvell provides a work environment that promotes employee growth and development. We are searching for an individual who wants to grow with the company and will strive to improve performance. If you are driven, personable, and energetic, there will be additional opportunities for you here at Marvell.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
remote
remote
Senior Partner Solutions Architect
Appian Corporation (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
“Getting it Done Right, Fast, and Without Compromise.” This is what our clients say about us, because it’s how we run our business. Gone are the days of silos, winging it on your own and leaving remote employees feeling disconnected and under-appreciated. The leadership team at Appian is committed to ensuring we all succeed. We build our momentum with healthy competition, learn with gameplay, and sell with commitment, confidence and strength of position in the market.As a partner sales engineer, you will actively be working to engage with partners in their efforts to sell Appian to various organisations. The key responsibilities here would be to work with partners in enabling them on Appian technology and value, evangelise on our new capabilities and engage in POCs with partners for successful selling. Using technical creativity Using technical creativity and business acumen, you will illustrate the value that Appian’s platform can provide. You must be able to engage and articulate product positioning to both business and technical users in competitive scenarios. You will also rapidly identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.About The RoleCollaborate with Partner Directors to evangelize the Appian Platform to our partner ecosystemAssist in the production of RFPs and other proposals to partnersPropose technical and creative business solutions in support of sales activitiesDesign and deliver high-quality technical Proof of Concepts for partners and prospective customersPresent technical and business aspects of Appian to a C-Level audienceRepresent Appian’s product to prospects at field events such as conferences, summits, seminars, etcAssist with the radiation strategy within the partner ecosystem by building relationshipsWork with colleagues across the organization to receive the support needed to accomplish the technical goalsSelf starter with a keen interest in learning and sharingAbout YouBachelor's or Master's degree in Information Systems, Engineering, Computer Science5+ years as a successful Pre-Sales Engineer OR 5+ years in a Professional Services/Consulting role that is client facing and involves sales scenariosMust be fluent in English. Multi-linguistic skill is a plus.Able to thrive in a unique culture where thinking outside of the box is required daily and creative input is necessary to solve business problemsTechnical depth to respond to all functional and technical elements of RFIs/RFPsProven success conveying customer requirements to Product Management teamsFamiliarity with Business Process Management, Case Management, or Low Code Development products is a plusRecent experience programming in one or more of the following: Java (J2EE, JNDI, JDBC, JMS, Web Services), HTML, XML, XSL, JavaScript, SQLExperience in production environments (application servers, web servers, databases)Strong verbal and written communication skills, customer interaction, requirements analysis, presentations, and system designWilling to travel to partner and customer locations throughout the assigned regions
Appian Corporation
(Computer software)
“Getting it Done Right, Fast, and Without Compromise.” This is what our clients say about us, because it’s how we run our business. Gone are the days of silos, winging it on your own and leaving remote employees feeling disconnected and under-appreciated. The leadership team at Appian is committed to ensuring we all succeed. We build our momentum with healthy competition, learn with gameplay, and sell with commitment, confidence and strength of position in the market.As a partner sales engineer, you will actively be working to engage with partners in their efforts to sell Appian to various organisations. The key responsibilities here would be to work with partners in enabling them on Appian technology and value, evangelise on our new capabilities and engage in POCs with partners for successful selling. Using technical creativity Using technical creativity and business acumen, you will illustrate the value that Appian’s platform can provide. You must be able to engage and articulate product positioning to both business and technical users in competitive scenarios. You will also rapidly identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.About The RoleCollaborate with Partner Directors to evangelize the Appian Platform to our partner ecosystemAssist in the production of RFPs and other proposals to partnersPropose technical and creative business solutions in support of sales activitiesDesign and deliver high-quality technical Proof of Concepts for partners and prospective customersPresent technical and business aspects of Appian to a C-Level audienceRepresent Appian’s product to prospects at field events such as conferences, summits, seminars, etcAssist with the radiation strategy within the partner ecosystem by building relationshipsWork with colleagues across the organization to receive the support needed to accomplish the technical goalsSelf starter with a keen interest in learning and sharingAbout YouBachelor's or Master's degree in Information Systems, Engineering, Computer Science5+ years as a successful Pre-Sales Engineer OR 5+ years in a Professional Services/Consulting role that is client facing and involves sales scenariosMust be fluent in English. Multi-linguistic skill is a plus.Able to thrive in a unique culture where thinking outside of the box is required daily and creative input is necessary to solve business problemsTechnical depth to respond to all functional and technical elements of RFIs/RFPsProven success conveying customer requirements to Product Management teamsFamiliarity with Business Process Management, Case Management, or Low Code Development products is a plusRecent experience programming in one or more of the following: Java (J2EE, JNDI, JDBC, JMS, Web Services), HTML, XML, XSL, JavaScript, SQLExperience in production environments (application servers, web servers, databases)Strong verbal and written communication skills, customer interaction, requirements analysis, presentations, and system designWilling to travel to partner and customer locations throughout the assigned regions
remote
remote
Senior Site Reliability Engineer
Workato IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.Why join us?Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.If this sounds right up your alley, please submit an application. We look forward to getting to know you!Also, feel free to check out why:Business Insider named us an "enterprise startup to bet your career on"Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the worldDeloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North AmericaQuartz ranked us the #1 best company for remote workers All full-time employees in Singapore will also have the following benefits:Workato Stock Options at one of Silicon Valley's fastest growing startupsFlexible and personalised medical and wellness benefits (protection for hospitalisation and surgical procedures, clinical outpatient visits, accident coverage and more...)Up to 20 weeks of paid maternity leave, and 10 weeks of paid paternity leave ResponsibilitiesWe are looking for an exceptional Senior Site Reliability Engineer to join our growing team. In this role, you will be running the production environment to provide the highest levels of uptime, performance, and reliability. You will also be responsible to:Identify toil in the day-to-day operations and automate whatever can be automatedWork with development teams to make sure the applications are production-ready, scalable, reliable, and observable from day zeroIdentify and drive opportunities to improve automation for code deployment, management, and visibility of application servicesEstablish end-to-end monitoring and alerting on all critical components within the platformParticipate in the on-call rotation, supporting the platform and production applicationsManage end-to-end availability and performance of critical services and build automationPerform root cause analysis on issues, and participate in blameless post-mortems so we can learn from incidents and automate them out of recurrenceIndependently troubleshoot complex systems and environments including applications, microservices, DNS, and networking componentsCreate load test scenarios and streamline their execution so performance regressions can be caught pre-productionEnable developers and product teams to move rapidly with features without sacrificing reliability, availability, and overall performance of our systemsParticipate in architecture reviews and work cross-functionally with Engineering teams on operational readiness and tactical day-to-day scenariosWork with engineering teams to better address needs and enable more effective and efficient developer throughputIdentify performance bottlenecks and triage with Engineering teams to design and implement a secure and performant solutionGuide development teams towards security, reliability, and availability best practices during the SDLC Daily And Monthly ResponsibilitiesGather and analyze metrics from both operating systems and applications to assist in performance tuning and fault findingPartner with development teams to improve services through rigorous testing and release proceduresParticipate in system design consulting, platform management, and capacity planningCreate sustainable systems and services through automation and upliftsBalance feature development speed and reliability with well-defined service level objectives and service-level indicators to honor SLAsIf you're looking for a real challenge in terms of mission criticality, multi-geographic region deployments, diversity of managed services, and the chance to work with cutting edge technologies like Kubernetes, Kafka, Serverless, ArgoCD and more, then this might be the position for you!RequirementsQualifications / Experience / Technical SkillsExperience administering Kubernetes-based microservices, ingress controllers, web servers (nginx), and databases (Postgres, MySql, MongoDB; Desirable - Redis, Clickhouse)Strong experience with AWS technologies such as EKS, ELB, RDS, S3/EBS/Glacier and VPCExperience architecting highly scalable, fault tolerant, secure, and available systems within the AWS ecosystemStrong troubleshooting experience in the realm of networking fundamentals, web applications, and DNSHands-on experience developing automation to streamline development processesExperience working with modern CI/CD tools such as CircleCI, ArgoCD, CodeShip, GitHub Actions, or similar solutionsExperience with Infrastructure as Code tools (e.g. Terraform, CloudFormation)Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript. General RequirementsBS or MS from a top-notch CS program (or equivalent experience)5+ years professional experience in hands-on engineering roles (DevOps/SRE);3+ years operating high-traffic production environments in public clouds: AWS, GCP, or AzurePython programming experience in production environmentsExperience with modern cloud environments: containerization, infrastructure-as-code, devops, CI/CD pipelines and general automationHands on experience with network security, databases systems and related tools Preferred ExperienceOperating Kubernetes clusters in a compliance regulated environmentExperience performing stress-testing, failure analysis, and load testing appsExperience with cloud and infrastructure security regulations & compliance programs: SOC2, ISO27001, HIPAA, GDPR, CCPAExperience with ML Ops: Spark, TensorFlow, GPUs
Workato
(IT / Development)
About WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.Why join us?Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.If this sounds right up your alley, please submit an application. We look forward to getting to know you!Also, feel free to check out why:Business Insider named us an "enterprise startup to bet your career on"Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the worldDeloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North AmericaQuartz ranked us the #1 best company for remote workers All full-time employees in Singapore will also have the following benefits:Workato Stock Options at one of Silicon Valley's fastest growing startupsFlexible and personalised medical and wellness benefits (protection for hospitalisation and surgical procedures, clinical outpatient visits, accident coverage and more...)Up to 20 weeks of paid maternity leave, and 10 weeks of paid paternity leave ResponsibilitiesWe are looking for an exceptional Senior Site Reliability Engineer to join our growing team. In this role, you will be running the production environment to provide the highest levels of uptime, performance, and reliability. You will also be responsible to:Identify toil in the day-to-day operations and automate whatever can be automatedWork with development teams to make sure the applications are production-ready, scalable, reliable, and observable from day zeroIdentify and drive opportunities to improve automation for code deployment, management, and visibility of application servicesEstablish end-to-end monitoring and alerting on all critical components within the platformParticipate in the on-call rotation, supporting the platform and production applicationsManage end-to-end availability and performance of critical services and build automationPerform root cause analysis on issues, and participate in blameless post-mortems so we can learn from incidents and automate them out of recurrenceIndependently troubleshoot complex systems and environments including applications, microservices, DNS, and networking componentsCreate load test scenarios and streamline their execution so performance regressions can be caught pre-productionEnable developers and product teams to move rapidly with features without sacrificing reliability, availability, and overall performance of our systemsParticipate in architecture reviews and work cross-functionally with Engineering teams on operational readiness and tactical day-to-day scenariosWork with engineering teams to better address needs and enable more effective and efficient developer throughputIdentify performance bottlenecks and triage with Engineering teams to design and implement a secure and performant solutionGuide development teams towards security, reliability, and availability best practices during the SDLC Daily And Monthly ResponsibilitiesGather and analyze metrics from both operating systems and applications to assist in performance tuning and fault findingPartner with development teams to improve services through rigorous testing and release proceduresParticipate in system design consulting, platform management, and capacity planningCreate sustainable systems and services through automation and upliftsBalance feature development speed and reliability with well-defined service level objectives and service-level indicators to honor SLAsIf you're looking for a real challenge in terms of mission criticality, multi-geographic region deployments, diversity of managed services, and the chance to work with cutting edge technologies like Kubernetes, Kafka, Serverless, ArgoCD and more, then this might be the position for you!RequirementsQualifications / Experience / Technical SkillsExperience administering Kubernetes-based microservices, ingress controllers, web servers (nginx), and databases (Postgres, MySql, MongoDB; Desirable - Redis, Clickhouse)Strong experience with AWS technologies such as EKS, ELB, RDS, S3/EBS/Glacier and VPCExperience architecting highly scalable, fault tolerant, secure, and available systems within the AWS ecosystemStrong troubleshooting experience in the realm of networking fundamentals, web applications, and DNSHands-on experience developing automation to streamline development processesExperience working with modern CI/CD tools such as CircleCI, ArgoCD, CodeShip, GitHub Actions, or similar solutionsExperience with Infrastructure as Code tools (e.g. Terraform, CloudFormation)Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript. General RequirementsBS or MS from a top-notch CS program (or equivalent experience)5+ years professional experience in hands-on engineering roles (DevOps/SRE);3+ years operating high-traffic production environments in public clouds: AWS, GCP, or AzurePython programming experience in production environmentsExperience with modern cloud environments: containerization, infrastructure-as-code, devops, CI/CD pipelines and general automationHands on experience with network security, databases systems and related tools Preferred ExperienceOperating Kubernetes clusters in a compliance regulated environmentExperience performing stress-testing, failure analysis, and load testing appsExperience with cloud and infrastructure security regulations & compliance programs: SOC2, ISO27001, HIPAA, GDPR, CCPAExperience with ML Ops: Spark, TensorFlow, GPUs
remote
remote
Global Infrastructure Senior Engineer – Hosting
Cytiva IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Be part of something altogether life-changingWorking at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.What you’ll doOwn the infrastructure build & deploy lifecycle; drastically reduce build, deploy & rollback times while simultaneously reducing risk and exposure.Assist to transform legacy infrastructure to a modern scalable service-based system.Build global solutions with remote teams and workers.Work closely with internal customers to deliver infrastructure based solutions - An excellent communicator, with the ability to simplify key messages, present compelling stories and promote technical and personal credibility with internal and external stakeholders.Provide off-hours standby support as required in global IT environment.Who you areMinimum 5+ years as Senior System/Infra Engineer in data center infrastructure experiences with a strong knowledge in various Microsoft enterprise stack (Server OS, AD, ADFS, DFS, GPO, DNS, DHCP..etc), Linux administration and networking experience.Minimum 3+ years track record of successfully delivering large-scale project with AWS cloud service stack.Strong experience with on-premises virtualization platform such as Microsoft Hyper V, VMware vSphere.Good scripting skill in Powershell, Python or other programming language.Ability to multitask and work independently or with global teams in fast paced environment.Faster learner with strong troubleshooting and root cause analysis abilities.Project management skill and excellent in verbal and written communication in both english and mandarin.Experience with AWS DevOps operation and familiar with automation toolset will be an added advantage.We offer comprehensive benefits like Medical, Dental, Vision, Flexi-benefits, wellness, and Employee Assistance Program#LI-DJ2When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.
Cytiva
(IT / Development)
Be part of something altogether life-changingWorking at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.What you’ll doOwn the infrastructure build & deploy lifecycle; drastically reduce build, deploy & rollback times while simultaneously reducing risk and exposure.Assist to transform legacy infrastructure to a modern scalable service-based system.Build global solutions with remote teams and workers.Work closely with internal customers to deliver infrastructure based solutions - An excellent communicator, with the ability to simplify key messages, present compelling stories and promote technical and personal credibility with internal and external stakeholders.Provide off-hours standby support as required in global IT environment.Who you areMinimum 5+ years as Senior System/Infra Engineer in data center infrastructure experiences with a strong knowledge in various Microsoft enterprise stack (Server OS, AD, ADFS, DFS, GPO, DNS, DHCP..etc), Linux administration and networking experience.Minimum 3+ years track record of successfully delivering large-scale project with AWS cloud service stack.Strong experience with on-premises virtualization platform such as Microsoft Hyper V, VMware vSphere.Good scripting skill in Powershell, Python or other programming language.Ability to multitask and work independently or with global teams in fast paced environment.Faster learner with strong troubleshooting and root cause analysis abilities.Project management skill and excellent in verbal and written communication in both english and mandarin.Experience with AWS DevOps operation and familiar with automation toolset will be an added advantage.We offer comprehensive benefits like Medical, Dental, Vision, Flexi-benefits, wellness, and Employee Assistance Program#LI-DJ2When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.
remote
remote
Site Reliability Engineering Leader
Workato IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.Why join us?Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.If this sounds right up your alley, please submit an application. We look forward to getting to know you!Also, feel free to check out why:Business Insider named us an "enterprise startup to bet your career on"Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the worldDeloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North AmericaQuartz ranked us the #1 best company for remote workers All full-time employees in Singapore will also have the following benefits:Workato Stock Options at one of Silicon Valley's fastest growing startupsFlexible and personalised medical and wellness benefits (protection for hospitalisation and surgical procedures, clinical outpatient visits, accident coverage and more...)Up to 20 weeks of paid maternity leave, and 10 weeks of paid paternity leave ResponsibilitiesAt Workato, we run the world's mission critical business processes. Our customers connect with 1000s of APIs that make for a complex operational environment. Add four 9 uptime, and the fact that when any of the APIs that we connect to doesn't work, we need to be resilient and not lose customer data. If you are looking for a real challenge in terms of mission criticality, diversity of managed services, with cutting edge technology like.As our business scales, we are currently seeking an experienced SRE Leader to take ownership and commit to providing the highest levels of uptime for our customers. We are searching for an unconventional thinker, who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.You will also be responsible to:Run the production environment to provide the highest levels of uptime, performance, and reliabilityWork with development teams to make sure the applications are production-ready, scalable, reliable, and observable from the ground upIdentify and drive opportunities to improve automation for code deployment, management, and visibility of application servicesDevelop tools and framework to automate operational tasks, deployment of machines, services, applicationsEstablish end-to-end monitoring and alerting on all critical components of the applicationParticipate in the on-call rotation supporting the platform and or the production applicationManage end-to-end availability, performance of critical services, and build automation to prevent problem recurrence.Independently troubleshoot complex systems and environments including applications, microservices, networking components. Directs root cause analysis of critical business and production issuesRecruit, develop, and mentor other SREs on standard methodology from Infra orchestration and troubleshooting application service in productionRepresent SRE in design reviews and work cross-functionally with Engineering teams on operational readinessWork with engineering teams to better address needs and enable more effective and efficient developer throughput.Participate in roadmap and sprint planning, execution, and retrospectives. Daily And Monthly ResponsibilitiesGather and analyze metrics from both operating systems and applications to assist in performance tuning and fault findingPartner with development teams to improve services through rigorous testing and release proceduresParticipate in system design consulting, platform management, and capacity planningCreate sustainable systems and services through automation and upliftsBalance feature development speed and reliability with well-defined service level objectives RequirementsQualifications / Experience / Technical Skills5+ years experience in an SRE Leadership roleBachelor's degree in computer science or other highly technical, scientific discipline.Experience administering Kubernetes based microservices, web servers (nginx), and databases (Postgres, MySql, MongoDB; Desirable - Redis, Clickhouse)Strong experience with AWS technologies such as EKS, ELB, RDS, S3/EBS/Glacier, and VPCExperience architecting high scalability/availability systems and running them at scale within AWSExperience with Infrastructure as Code tools (e.g. Terraform, CloudFormation)Ability to program (structured and OO) with one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript. General RequirementsBS or MS from top-notch CS programs5+ years of professional experience in hands-on engineering roles2+ years operating high traffic production environments in public clouds: AWS, GCP, AzurePython programming experience in production environmentsExperience with modern cloud environments: containerization, infrastructure-as-code, DevOps, CI/CD pipelines, and general automationHands-on experience with network security, databases systems Preferred RequirementsOperating Kubernetes clustersExperience with cloud and infrastructure security regulations & compliance: SOC2, ISO27001, HIPAA, GDPR, CCPAExperience with ML Ops: Spark, TensorFlow, GPUsExperience with Terraform
Workato
(IT / Development)
About WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.Why join us?Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.If this sounds right up your alley, please submit an application. We look forward to getting to know you!Also, feel free to check out why:Business Insider named us an "enterprise startup to bet your career on"Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the worldDeloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North AmericaQuartz ranked us the #1 best company for remote workers All full-time employees in Singapore will also have the following benefits:Workato Stock Options at one of Silicon Valley's fastest growing startupsFlexible and personalised medical and wellness benefits (protection for hospitalisation and surgical procedures, clinical outpatient visits, accident coverage and more...)Up to 20 weeks of paid maternity leave, and 10 weeks of paid paternity leave ResponsibilitiesAt Workato, we run the world's mission critical business processes. Our customers connect with 1000s of APIs that make for a complex operational environment. Add four 9 uptime, and the fact that when any of the APIs that we connect to doesn't work, we need to be resilient and not lose customer data. If you are looking for a real challenge in terms of mission criticality, diversity of managed services, with cutting edge technology like.As our business scales, we are currently seeking an experienced SRE Leader to take ownership and commit to providing the highest levels of uptime for our customers. We are searching for an unconventional thinker, who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.You will also be responsible to:Run the production environment to provide the highest levels of uptime, performance, and reliabilityWork with development teams to make sure the applications are production-ready, scalable, reliable, and observable from the ground upIdentify and drive opportunities to improve automation for code deployment, management, and visibility of application servicesDevelop tools and framework to automate operational tasks, deployment of machines, services, applicationsEstablish end-to-end monitoring and alerting on all critical components of the applicationParticipate in the on-call rotation supporting the platform and or the production applicationManage end-to-end availability, performance of critical services, and build automation to prevent problem recurrence.Independently troubleshoot complex systems and environments including applications, microservices, networking components. Directs root cause analysis of critical business and production issuesRecruit, develop, and mentor other SREs on standard methodology from Infra orchestration and troubleshooting application service in productionRepresent SRE in design reviews and work cross-functionally with Engineering teams on operational readinessWork with engineering teams to better address needs and enable more effective and efficient developer throughput.Participate in roadmap and sprint planning, execution, and retrospectives. Daily And Monthly ResponsibilitiesGather and analyze metrics from both operating systems and applications to assist in performance tuning and fault findingPartner with development teams to improve services through rigorous testing and release proceduresParticipate in system design consulting, platform management, and capacity planningCreate sustainable systems and services through automation and upliftsBalance feature development speed and reliability with well-defined service level objectives RequirementsQualifications / Experience / Technical Skills5+ years experience in an SRE Leadership roleBachelor's degree in computer science or other highly technical, scientific discipline.Experience administering Kubernetes based microservices, web servers (nginx), and databases (Postgres, MySql, MongoDB; Desirable - Redis, Clickhouse)Strong experience with AWS technologies such as EKS, ELB, RDS, S3/EBS/Glacier, and VPCExperience architecting high scalability/availability systems and running them at scale within AWSExperience with Infrastructure as Code tools (e.g. Terraform, CloudFormation)Ability to program (structured and OO) with one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript. General RequirementsBS or MS from top-notch CS programs5+ years of professional experience in hands-on engineering roles2+ years operating high traffic production environments in public clouds: AWS, GCP, AzurePython programming experience in production environmentsExperience with modern cloud environments: containerization, infrastructure-as-code, DevOps, CI/CD pipelines, and general automationHands-on experience with network security, databases systems Preferred RequirementsOperating Kubernetes clustersExperience with cloud and infrastructure security regulations & compliance: SOC2, ISO27001, HIPAA, GDPR, CCPAExperience with ML Ops: Spark, TensorFlow, GPUsExperience with Terraform
remote
remote
Engineering Manager
LeadIQ IT / Development
Remote (Asia Time Zone Permitted) Negotiable
LeadIQ makes sales teams more efficient. Research your prospects, find their contact data, and save them right into your CRM, all in one click.We are looking for an experienced Engineering Manager to drive people and process growth across several squads. The engineering organization is growing fast and this role is essential to its scalability. Your skills will help in maturing the processes of our remote-first team.The Engineering Manager role isAn effective people manager with a technical software engineering background. You will have walked in your team’s shoes and will lead by exampleExperienced using agile techniques in product development teams, and capable of driving and moderating scrum ceremoniesAble to challenge and validate his team’s technical design decisionsA reliable partner for his/her/their peer Engineering teams, Product and Customer SuccessData-driven focused on developing both the performance of the team and its individual member's careersEager to engage in tough conversations but able to balance that with a fun, collaborative atmosphere within his teamThe candidate would haveAt least 8 years experience in software engineering and at least 1-2 of those managing at least 2 squads of 5-10 developers in a startup environmentExcellent English speaking and writing skillsAn experienced hiring manager, you will have recruited engineers and built development teamsComputer Science educationNice to have’s10+ years experience in software engineeringExperience in managing managersPassion for functional programmingAbout UsLeadIQ is a sales enablement startup backed by Draper Associates, Jason Calacanis, Fresco Capital, and Eight Roads. With offices in SF Bay Area, New Hampshire, and Singapore, we are building a world-class company culture that is reinventing how companies find their best customers with sales intelligence, productivity, insights, and resources for success. Some of our customers include MuleSoft, AppDyanmics, WalkMe, Gainsight, and many more. We take pride in building a company and product that materially improves people’s lives, whether they’re an employee or a customer. Plus, we have fun doing it!Great place to work!! We offer our team members a unique culture, including flexibility, trust, and independence. Our team is diverse, friendly, and welcoming with experienced engineers you can learn a lot from, plus an upbeat culture in Singapore interested in cutting edge technologies and embracing innovation.If you are a team player who is comfortable in a collaborative environment, experienced working across teams with great communication & problem-solving skills, we want you! Jump on this opportunity to design, take charge of, and own product features like you never did before.LeadIQ is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
LeadIQ
(IT / Development)
LeadIQ makes sales teams more efficient. Research your prospects, find their contact data, and save them right into your CRM, all in one click.We are looking for an experienced Engineering Manager to drive people and process growth across several squads. The engineering organization is growing fast and this role is essential to its scalability. Your skills will help in maturing the processes of our remote-first team.The Engineering Manager role isAn effective people manager with a technical software engineering background. You will have walked in your team’s shoes and will lead by exampleExperienced using agile techniques in product development teams, and capable of driving and moderating scrum ceremoniesAble to challenge and validate his team’s technical design decisionsA reliable partner for his/her/their peer Engineering teams, Product and Customer SuccessData-driven focused on developing both the performance of the team and its individual member's careersEager to engage in tough conversations but able to balance that with a fun, collaborative atmosphere within his teamThe candidate would haveAt least 8 years experience in software engineering and at least 1-2 of those managing at least 2 squads of 5-10 developers in a startup environmentExcellent English speaking and writing skillsAn experienced hiring manager, you will have recruited engineers and built development teamsComputer Science educationNice to have’s10+ years experience in software engineeringExperience in managing managersPassion for functional programmingAbout UsLeadIQ is a sales enablement startup backed by Draper Associates, Jason Calacanis, Fresco Capital, and Eight Roads. With offices in SF Bay Area, New Hampshire, and Singapore, we are building a world-class company culture that is reinventing how companies find their best customers with sales intelligence, productivity, insights, and resources for success. Some of our customers include MuleSoft, AppDyanmics, WalkMe, Gainsight, and many more. We take pride in building a company and product that materially improves people’s lives, whether they’re an employee or a customer. Plus, we have fun doing it!Great place to work!! We offer our team members a unique culture, including flexibility, trust, and independence. Our team is diverse, friendly, and welcoming with experienced engineers you can learn a lot from, plus an upbeat culture in Singapore interested in cutting edge technologies and embracing innovation.If you are a team player who is comfortable in a collaborative environment, experienced working across teams with great communication & problem-solving skills, we want you! Jump on this opportunity to design, take charge of, and own product features like you never did before.LeadIQ is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
remote
remote
Site Reliability Engineer
Workiva (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
SummaryThe Site Reliability Engineer works to increase and maintain our SaaS product’s availability, focusing on exceeding our customers uptime requirements. In order to achieve the greatest availability possible, Site Reliability Engineers develop tools, systems and automation to help monitor, measure, and manage our cloud-based operations. The Site Reliability Engineer dives deep and analyzes issues that prevent availability or scaling and develops solutions that provide long-term stability.What You Will DoUnderstands & fulfills customer needs & requirementsWorks closely with Product teams to fully understand and resolve issues, concerns, and problems that might otherwise impede the delivery of high quality solutionsThinks holistically about changes and issues. Recognizes the implications of work that addresses the needs and concerns of the entire Workiva customer baseCreates innovative solutions that have positive, long-term resultsParticipates in on-call rotations which include 24x7 support of all of Workiva’s SaaS hosted environmentsMaintains and improves the reliability and operability of all infrastructure and infrastructure management servicesWrites tools and leverages open source technology to automate tasks with an emphasis on safety and repeatabilityTroubleshoots and resolves performance and reliability issues across the stackCollaborates with engineers to ensure services are designed to be cloud-native, scalable, and easily operatedWorks within planned budgets and timelines, and ensures quality of finished productWhat You Will NeedEducationUndergraduate Degree or equivalent combination of education and experience in a related field.SkillsExcellent verbal, written, and interpersonal communication skillsSelf-motivated with strong propensity for action, results and continuous improvementThe ability to work successfully in a high-energy, fast paced and rapidly changing environmentExceptional organizational skills with the ability to multi-taskFamiliarity with Amazon Web Services, Google App Engine or Google Compute EngineExperience with Go and Python or other programming languageFamiliarity with Kubernetes, Cloudformation and TerraformExperience with Docker and Operating systems(Linux,Windows, etc) preferredExperience with systems performance tuning and load testing preferredExperience with software development methods preferredTravel RequirementMinimal travelWorking Conditions & Physical RequirementsReliable internet access for any period of time working remotely, not in a Workiva office.Available at all times during on call rotationsWhere You’ll WorkOur values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.Customer Success: Always delight our customers.Trust: Rely on each other.Integrity: Do the right thing, every time.Collaboration: Share resources and work together.Innovation: Keep creating solutions and finding better ways.Inclusion: Support a diverse community where we all belong.Accountability: Be responsible for your success and failure.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.At Workiva, you’ll enjoy:Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and moreWork-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work. Learn more: http://https://www.linkedin.com/showcase/workiva-life-and-careers/Workiva is an Equal Employment Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities.
Workiva
(Computer software)
SummaryThe Site Reliability Engineer works to increase and maintain our SaaS product’s availability, focusing on exceeding our customers uptime requirements. In order to achieve the greatest availability possible, Site Reliability Engineers develop tools, systems and automation to help monitor, measure, and manage our cloud-based operations. The Site Reliability Engineer dives deep and analyzes issues that prevent availability or scaling and develops solutions that provide long-term stability.What You Will DoUnderstands & fulfills customer needs & requirementsWorks closely with Product teams to fully understand and resolve issues, concerns, and problems that might otherwise impede the delivery of high quality solutionsThinks holistically about changes and issues. Recognizes the implications of work that addresses the needs and concerns of the entire Workiva customer baseCreates innovative solutions that have positive, long-term resultsParticipates in on-call rotations which include 24x7 support of all of Workiva’s SaaS hosted environmentsMaintains and improves the reliability and operability of all infrastructure and infrastructure management servicesWrites tools and leverages open source technology to automate tasks with an emphasis on safety and repeatabilityTroubleshoots and resolves performance and reliability issues across the stackCollaborates with engineers to ensure services are designed to be cloud-native, scalable, and easily operatedWorks within planned budgets and timelines, and ensures quality of finished productWhat You Will NeedEducationUndergraduate Degree or equivalent combination of education and experience in a related field.SkillsExcellent verbal, written, and interpersonal communication skillsSelf-motivated with strong propensity for action, results and continuous improvementThe ability to work successfully in a high-energy, fast paced and rapidly changing environmentExceptional organizational skills with the ability to multi-taskFamiliarity with Amazon Web Services, Google App Engine or Google Compute EngineExperience with Go and Python or other programming languageFamiliarity with Kubernetes, Cloudformation and TerraformExperience with Docker and Operating systems(Linux,Windows, etc) preferredExperience with systems performance tuning and load testing preferredExperience with software development methods preferredTravel RequirementMinimal travelWorking Conditions & Physical RequirementsReliable internet access for any period of time working remotely, not in a Workiva office.Available at all times during on call rotationsWhere You’ll WorkOur values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.Customer Success: Always delight our customers.Trust: Rely on each other.Integrity: Do the right thing, every time.Collaboration: Share resources and work together.Innovation: Keep creating solutions and finding better ways.Inclusion: Support a diverse community where we all belong.Accountability: Be responsible for your success and failure.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.At Workiva, you’ll enjoy:Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and moreWork-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work. Learn more: http://https://www.linkedin.com/showcase/workiva-life-and-careers/Workiva is an Equal Employment Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities.
remote
remote
Services Engineer
NICE Ltd (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
The Services Engineer works as a member of the delivery team for product remote implementation, configuration, and integration of the NICE platform. Provides expertise and technical contribution in technical aspects of the project. He or she will work with the project team from the sales to services transition through the closure of the project.Scope & ResponsibilityInstallation and integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.Ensure that all components of the technical architecture are properly integrated and implemented.Communicate and reconcile any design flaws found during the delivery of NICE Solutions.Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.Conduct systems testing for performance and reliability.Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.Provide basic application overview, technical support, and technical quality control throughout all stages of the project.Effectively manage time, maintain regular communication, and updates to both customer and management.Flexibility towards after hours and weekend activities.Document and add Lesson learned and Resolutions to the Nice Knowledge BaseCommunicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes.EducationDiploma in Computer Science, Electrical Engineering, Information TechnologyNICE Engage Certification preferredCCNA and MCSE certifications preferred.AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plusRequirementsTechnical & Interpersonal SkillsProficient in English5+ years of IT experience with 2- 3 years of experience with NICE NIM/Engage, NTR , RTA Experience (Preferred)Minimum 2 years’ experience with Product implementation & integration.Experience with Advanced Solutions – Recording/Telephony Integrations, MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions.Well versed with Customer engagement.Understanding Project Delivery working model & terms.Excellent communication and problem-solving skillsTeam Player – Proven ability to work in a team environmentAbility to communicate with multi-cultural teams in other countriesAble to learn and adapt a new technology independently and fast.Able to work in dynamic environments.Works methodologically and follows processServer TechnologyMicrosoft Windows Server Installation and Configuration – IISMicrosoft Security – Active Directory, Security Policies, Hardening, EncryptionServer Hardware – HP, Dell, IBMVirtual Servers - VMWare – ESX, VSX Clusters, VMotionCitrix Servers – Configuration and OptimizationApplication Servers - J2EE, JBoss, Tomcat, Apache, Liferay, MuleSQL/OracleMicrosoft SQL Server Installation and ConfigurationOracle Installation / ConfigurationMaintenance – Backups and Recovery, SecurityScripting – Basic Query and Update knowledgeNetworkingNetwork Principles – 7 Layer OSI Model, TCP, UDPNetwork Devices – NICs, Switches, Routers, MPLSTroubleshooting – Sniffers and various other Network Testing and Analysis toolsTelephonyTelephony Experience - PBX, Switch and ACD Vendors - Avaya, Cisco, Genesys, Nortel, Aspect, Alcatel etcVoIP Experience – Avaya, Cisco, Nortel
NICE Ltd
(Computer software)
The Services Engineer works as a member of the delivery team for product remote implementation, configuration, and integration of the NICE platform. Provides expertise and technical contribution in technical aspects of the project. He or she will work with the project team from the sales to services transition through the closure of the project.Scope & ResponsibilityInstallation and integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.Ensure that all components of the technical architecture are properly integrated and implemented.Communicate and reconcile any design flaws found during the delivery of NICE Solutions.Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.Conduct systems testing for performance and reliability.Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.Provide basic application overview, technical support, and technical quality control throughout all stages of the project.Effectively manage time, maintain regular communication, and updates to both customer and management.Flexibility towards after hours and weekend activities.Document and add Lesson learned and Resolutions to the Nice Knowledge BaseCommunicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes.EducationDiploma in Computer Science, Electrical Engineering, Information TechnologyNICE Engage Certification preferredCCNA and MCSE certifications preferred.AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plusRequirementsTechnical & Interpersonal SkillsProficient in English5+ years of IT experience with 2- 3 years of experience with NICE NIM/Engage, NTR , RTA Experience (Preferred)Minimum 2 years’ experience with Product implementation & integration.Experience with Advanced Solutions – Recording/Telephony Integrations, MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions.Well versed with Customer engagement.Understanding Project Delivery working model & terms.Excellent communication and problem-solving skillsTeam Player – Proven ability to work in a team environmentAbility to communicate with multi-cultural teams in other countriesAble to learn and adapt a new technology independently and fast.Able to work in dynamic environments.Works methodologically and follows processServer TechnologyMicrosoft Windows Server Installation and Configuration – IISMicrosoft Security – Active Directory, Security Policies, Hardening, EncryptionServer Hardware – HP, Dell, IBMVirtual Servers - VMWare – ESX, VSX Clusters, VMotionCitrix Servers – Configuration and OptimizationApplication Servers - J2EE, JBoss, Tomcat, Apache, Liferay, MuleSQL/OracleMicrosoft SQL Server Installation and ConfigurationOracle Installation / ConfigurationMaintenance – Backups and Recovery, SecurityScripting – Basic Query and Update knowledgeNetworkingNetwork Principles – 7 Layer OSI Model, TCP, UDPNetwork Devices – NICs, Switches, Routers, MPLSTroubleshooting – Sniffers and various other Network Testing and Analysis toolsTelephonyTelephony Experience - PBX, Switch and ACD Vendors - Avaya, Cisco, Genesys, Nortel, Aspect, Alcatel etcVoIP Experience – Avaya, Cisco, Nortel
remote
remote
CRM Engineer (Operations)
Nansen IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Nansen is a blockchain analytics platform that enriches on-chain data with millions of wallets labels. Crypto investors use Nansen to discover opportunities, perform due diligence and defend their portfolios with our real-time dashboards and alerts.About The RoleAs CRM Engineer, you will be autonomous and own the customised operational solutions that brings success to Nansen's business objectives.You can be located anywhere in the world, as our work is 100% online.The position is full-time.What will you be doing?Design, build and update Nansen's operational applicationsIdentify and eliminate bottlenecks in the connective applications across various processes and departmentsPerform functional testing, integration testing, performance and regression testing as neededDiagnose, report, track and assist in resolving quality issuesPerform system administration including administering security roles, setting up workflows, etc.Drive and enforce the development lifecycle including but not limited to standard practices, QA and code reviewsAre you the right person for this role?The ideal candidate for us has:5+ years experience as a CRM engineer, software engineer, devops engineer or similar rolefamiliarity with integrating SaaS products, for example Zapier, Hubspot, Stripe, Coinbase Commerce, Crypto.com.fluency in Python and SQL (not necessarily an expert)motivation to support other team members and make their lives easiergreat written communication skills in Englishan eye for detail, but is pragmatic and able to get things done fastan ability to self-organize in a remote-first work environmentBonus: Personal interest in crypto trading and DeFiBonus: Proficiency in other major languages (e.g. Chinese or Spanish)Nansen is an analytics platform for blockchain, which combines on-chain data with a massive and constantly growing database containing millions of wallet labels. Customers use Nansen to access this data via user-friendly dashboards.
Nansen
(IT / Development)
Nansen is a blockchain analytics platform that enriches on-chain data with millions of wallets labels. Crypto investors use Nansen to discover opportunities, perform due diligence and defend their portfolios with our real-time dashboards and alerts.About The RoleAs CRM Engineer, you will be autonomous and own the customised operational solutions that brings success to Nansen's business objectives.You can be located anywhere in the world, as our work is 100% online.The position is full-time.What will you be doing?Design, build and update Nansen's operational applicationsIdentify and eliminate bottlenecks in the connective applications across various processes and departmentsPerform functional testing, integration testing, performance and regression testing as neededDiagnose, report, track and assist in resolving quality issuesPerform system administration including administering security roles, setting up workflows, etc.Drive and enforce the development lifecycle including but not limited to standard practices, QA and code reviewsAre you the right person for this role?The ideal candidate for us has:5+ years experience as a CRM engineer, software engineer, devops engineer or similar rolefamiliarity with integrating SaaS products, for example Zapier, Hubspot, Stripe, Coinbase Commerce, Crypto.com.fluency in Python and SQL (not necessarily an expert)motivation to support other team members and make their lives easiergreat written communication skills in Englishan eye for detail, but is pragmatic and able to get things done fastan ability to self-organize in a remote-first work environmentBonus: Personal interest in crypto trading and DeFiBonus: Proficiency in other major languages (e.g. Chinese or Spanish)Nansen is an analytics platform for blockchain, which combines on-chain data with a massive and constantly growing database containing millions of wallet labels. Customers use Nansen to access this data via user-friendly dashboards.
remote
remote
Customer Solutions Engineering – Mobile, Android
Biofourmis (Biotechnology)
Remote (Asia Time Zone Permitted) Negotiable
Biofourmis is a rapidly growing, global digital health company filled with committed, passionate professionals who care about augmenting personalized care and empowering people with complex chronic conditions to live better and healthier lives. We are pioneering an entirely new category of medicine by developing clinically validated, software-based therapeutics to provide improved outcomes for patients, smarter engagement & tracking tools for clinicians, and cost-effective solutions for payers. We are collectively devoted to a single-minded idea: powering personally predictive care.Our dynamic growth has been marked by quadrupled headcount in the last 12 months via both expansion & acquisition, yielding a global footprint with offices in Boston, Singapore, Bangalore, and Zurich. We are backed by prominent international venture capital investment & have cultivated relationships with worldwide healthcare stakeholders over the last 5 years. Our talented team features numerous PhD's in Data Science and Biostatistics, over 80 patents, prolific scientific publications, world-class systems, developers & engineers, and leaders in the clinical operations space.SummaryCustomer Solutions Engineering group at Biofourmis strives to deliver exceptional customer experience as they adopt a suite of Biofourmis' platforms and solutions with the objective of delivering personalised care and improved outcomes to patients. As a Customer Solutions Engineering - Android Mobile developer, you will work closely with Product Management team and Customer Support / Operations team to understand real-world customer scenarios and use-cases, debug and troubleshoot issues, develop and deliver targeted features, solutions and change requests using latest mobile technologies to address the customer needs and requirements in an Agile manner.Responsibilities:Partner with the product management team to understand client use-cases and scenarios and prioritize features requestsProactively manage stakeholders communication related to deliverables, risks, feature changesDebug and Troubleshoot customer issuesBuild and improve the mobile experiences for Biofourmis mobile appsCoordinate with cross-functional teams (Web, Backend, DevOps, Product Design etc.) for impact analysis, development and deliveryExperience / Training:3-5 years of android application development experience with strong programming experience in Kotlin and JavaDeep understanding about Android SDK, OOP, SOLID principlesKnowledge of various architectural approaches including MVVM and popular libraries and frameworksExperience building maintainable and testable code bases, including unit testing and UI testing techniques.Extensive experience in maintaining applications, crash analytics, remote debugging, continuous integration and version control.Developed and maintained apps that have been pushed to Google Play.Experience working in an Agile based development work cultureGood in Git-based repository management.Experience working with Bluetooth wearable devices is a plus.Experience with implementing audio/video calls is a plus.Education:Bachelor/Master's degree in Computer Science/Software Engineering or relevant field.Skills:Ability to work with multiple prioritiesExcellent written and oral communication skills.Proven ability to work independently and also to collaborate with other team members.
Biofourmis
(Biotechnology)
Biofourmis is a rapidly growing, global digital health company filled with committed, passionate professionals who care about augmenting personalized care and empowering people with complex chronic conditions to live better and healthier lives. We are pioneering an entirely new category of medicine by developing clinically validated, software-based therapeutics to provide improved outcomes for patients, smarter engagement & tracking tools for clinicians, and cost-effective solutions for payers. We are collectively devoted to a single-minded idea: powering personally predictive care.Our dynamic growth has been marked by quadrupled headcount in the last 12 months via both expansion & acquisition, yielding a global footprint with offices in Boston, Singapore, Bangalore, and Zurich. We are backed by prominent international venture capital investment & have cultivated relationships with worldwide healthcare stakeholders over the last 5 years. Our talented team features numerous PhD's in Data Science and Biostatistics, over 80 patents, prolific scientific publications, world-class systems, developers & engineers, and leaders in the clinical operations space.SummaryCustomer Solutions Engineering group at Biofourmis strives to deliver exceptional customer experience as they adopt a suite of Biofourmis' platforms and solutions with the objective of delivering personalised care and improved outcomes to patients. As a Customer Solutions Engineering - Android Mobile developer, you will work closely with Product Management team and Customer Support / Operations team to understand real-world customer scenarios and use-cases, debug and troubleshoot issues, develop and deliver targeted features, solutions and change requests using latest mobile technologies to address the customer needs and requirements in an Agile manner.Responsibilities:Partner with the product management team to understand client use-cases and scenarios and prioritize features requestsProactively manage stakeholders communication related to deliverables, risks, feature changesDebug and Troubleshoot customer issuesBuild and improve the mobile experiences for Biofourmis mobile appsCoordinate with cross-functional teams (Web, Backend, DevOps, Product Design etc.) for impact analysis, development and deliveryExperience / Training:3-5 years of android application development experience with strong programming experience in Kotlin and JavaDeep understanding about Android SDK, OOP, SOLID principlesKnowledge of various architectural approaches including MVVM and popular libraries and frameworksExperience building maintainable and testable code bases, including unit testing and UI testing techniques.Extensive experience in maintaining applications, crash analytics, remote debugging, continuous integration and version control.Developed and maintained apps that have been pushed to Google Play.Experience working in an Agile based development work cultureGood in Git-based repository management.Experience working with Bluetooth wearable devices is a plus.Experience with implementing audio/video calls is a plus.Education:Bachelor/Master's degree in Computer Science/Software Engineering or relevant field.Skills:Ability to work with multiple prioritiesExcellent written and oral communication skills.Proven ability to work independently and also to collaborate with other team members.
remote
remote
Technical Lead
Salt Singapore (Staffing and recruiting)
Remote (Asia Time Zone Permitted) Negotiable
OPEN TO CANDIDATES OPEN FOR REMOTE WORK!Our client is a global product business and quality is the core of everything they build. As they are expanding their operations in Singapore, a senior software engineer with the capability to lead is sought after.Interesting FactsSTRATEGIC: Be involved in key features discussions with the senior managementLEADERSHIP: Run daily standups with the team to have an overall visibilityR&D: Take part in brainstorming new solutions for unique used casesYou will play a key role within the business. You drive things to happen within the development team and this role gives you to opportunity to always think out of the box to bring news solutions to solve specific business needs. Most of the problems faced revolves around engineering matter. If you are technical driven, this will be your playground. The products integrate with multiple platforms thus strong integration experience will help you to succeed in this role.The products are built on Java and Javascript technologies. As long as you have good experience/understanding on how the dataflow works from frontend to backend and good in skeleton implementation, this is for you.Are you up for this challenge? Let’s discuss further!(CEI No. R1551057 Licence No.: 07C3147)Salt is acting as an Employment Agency in relation to this vacancy.Salt is acting as an Employment Agency in relation to this vacancyJob InformationJob Reference: JO-2112-249693Salary: NegotiableSalary per: annumJob DurationJob Start Date:Job Industries: TechnologyJob Locations: SingaporeJob Types: Permanent
Salt Singapore
(Staffing and recruiting)
OPEN TO CANDIDATES OPEN FOR REMOTE WORK!Our client is a global product business and quality is the core of everything they build. As they are expanding their operations in Singapore, a senior software engineer with the capability to lead is sought after.Interesting FactsSTRATEGIC: Be involved in key features discussions with the senior managementLEADERSHIP: Run daily standups with the team to have an overall visibilityR&D: Take part in brainstorming new solutions for unique used casesYou will play a key role within the business. You drive things to happen within the development team and this role gives you to opportunity to always think out of the box to bring news solutions to solve specific business needs. Most of the problems faced revolves around engineering matter. If you are technical driven, this will be your playground. The products integrate with multiple platforms thus strong integration experience will help you to succeed in this role.The products are built on Java and Javascript technologies. As long as you have good experience/understanding on how the dataflow works from frontend to backend and good in skeleton implementation, this is for you.Are you up for this challenge? Let’s discuss further!(CEI No. R1551057 Licence No.: 07C3147)Salt is acting as an Employment Agency in relation to this vacancy.Salt is acting as an Employment Agency in relation to this vacancyJob InformationJob Reference: JO-2112-249693Salary: NegotiableSalary per: annumJob DurationJob Start Date:Job Industries: TechnologyJob Locations: SingaporeJob Types: Permanent
remote
remote
Solution Architect
PubNub IT / Development
Remote (Asia Time Zone Permitted) Negotiable
PubNub powers apps that bring people together in real-time for remote work, play, learning, and health. Thousands of companies use PubNub’s developer platform and APIs as the foundation for their online chat, virtual events, geolocation, remote control, and real-time updates, at a massive global scale. Since 2010, PubNub has invested in the tools and global infrastructure required to serve customers like Adobe, DocuSign, Peloton, and RingCentral, delivering SOC 2 Type 2 security and reliability while meeting regulatory needs like HIPAA and GDPR. PubNub has raised over $130M from notable investors like Raine Group, Sapphire, Scale, Relay, Cisco, Bosch, Ericsson, and HPE.Job Summary:We are looking for a Solution Architect who is technical and collaborative to join our Customer Success team. Solution Architect will onboarding new customers by providing technical guidance and best practices for optimizing usage and implementation of PubNub for scalable real-time solutions. Solution Architect will regularly engage with existing customers to understand satisfaction level, promote new features, and have insight on their desired outcomes.The preferred candidate should be highly motivated to engage with customers, build relationships with VP & C-level executives, and advise customers on the value of leveraging PubNub for building real-time app solutions such as chat, messaging, notifications, collaboration, or IoT device control. The qualified candidate should have at least 2 to 4 years as a Solution Architect, Sales Engineer, or similar technical sales experience working with a highly technical solution such as APIs, developer platforms, or similar cloud solutions. The Solution Architect will work closely with existing customers on optimizing their implementation of PubNub’s SDKs and APIs to build engaging user experiences and surface customer feedback to drive future product development. Direct responsibility includes:Partner in customer calls and on-site meetings to provide technical consulting, project review, design submission, best practices, and successful implementations for customer applications in gaming, telehealth, eLearning, live streaming, ecommerce, and IoT.Lead technical meetings with customers to define application architecture, address questions and concerns, educate customers on how to best use PubNub, and tell a compelling story to articulate the benefits and features of leveraging PubNub to build real-time solutions. Document customer technical designs and project requirements to facilitate architecture discussions, drive success with implementations and inform customers with best practices for building solutions on PubNub.Be the voice of your customers — you will gather the nuanced requirements and product feedback from customers to inform PubNub’s product team on product development needs and bridging current product gaps and deliver these insights to the product team.Desirable skills, knowledge, and experienceAt least 2 years (4+ preferred) as a solution architect, solution engineer, or similar technical sales experience talking with customers, product managers, and developers at both a conceptual and high technical level. You feel comfortable and confident talking to VP’s and C-level executives including CTOs, and heads of engineering and product teams.  Technical knowledge and experience with topics such as REST, SQL, and how to make a CURL request.High-level knowledge of modern programming languages and frameworks, such as Javascript, Swift/Objective-C, Java/Android, Kotlin, ReactJS, Dart, Python, Ruby.Strong developer skills and experience in at least one of the above languages with at least 3 years experience preferred.Strong written and verbal communication skills for articulating customer needs and collaborating internally with PubNub product and engineering teams. Familiarity with Web Services and SaaS companies using REST APIs, along with networking concepts like TCP/IP and HTTP.Understanding how applications are designed, architected and built for web and mobile applications with an insatiable appetite for continuous learning through hands-on work Location: Singapore Note: This position is not eligible for Visa sponsorship.Bonus!You have previously built a browser-based web app before and/or a mobile appYou have knowledge of HTTP long polling, WebRTC, and WebSocketsYou are great at keynote or another presentation software tool and know how to use the animation features to help illustrate a complex process. Note:This position is not eligible for Visa sponsorship.IND
PubNub
(IT / Development)
PubNub powers apps that bring people together in real-time for remote work, play, learning, and health. Thousands of companies use PubNub’s developer platform and APIs as the foundation for their online chat, virtual events, geolocation, remote control, and real-time updates, at a massive global scale. Since 2010, PubNub has invested in the tools and global infrastructure required to serve customers like Adobe, DocuSign, Peloton, and RingCentral, delivering SOC 2 Type 2 security and reliability while meeting regulatory needs like HIPAA and GDPR. PubNub has raised over $130M from notable investors like Raine Group, Sapphire, Scale, Relay, Cisco, Bosch, Ericsson, and HPE.Job Summary:We are looking for a Solution Architect who is technical and collaborative to join our Customer Success team. Solution Architect will onboarding new customers by providing technical guidance and best practices for optimizing usage and implementation of PubNub for scalable real-time solutions. Solution Architect will regularly engage with existing customers to understand satisfaction level, promote new features, and have insight on their desired outcomes.The preferred candidate should be highly motivated to engage with customers, build relationships with VP & C-level executives, and advise customers on the value of leveraging PubNub for building real-time app solutions such as chat, messaging, notifications, collaboration, or IoT device control. The qualified candidate should have at least 2 to 4 years as a Solution Architect, Sales Engineer, or similar technical sales experience working with a highly technical solution such as APIs, developer platforms, or similar cloud solutions. The Solution Architect will work closely with existing customers on optimizing their implementation of PubNub’s SDKs and APIs to build engaging user experiences and surface customer feedback to drive future product development. Direct responsibility includes:Partner in customer calls and on-site meetings to provide technical consulting, project review, design submission, best practices, and successful implementations for customer applications in gaming, telehealth, eLearning, live streaming, ecommerce, and IoT.Lead technical meetings with customers to define application architecture, address questions and concerns, educate customers on how to best use PubNub, and tell a compelling story to articulate the benefits and features of leveraging PubNub to build real-time solutions. Document customer technical designs and project requirements to facilitate architecture discussions, drive success with implementations and inform customers with best practices for building solutions on PubNub.Be the voice of your customers — you will gather the nuanced requirements and product feedback from customers to inform PubNub’s product team on product development needs and bridging current product gaps and deliver these insights to the product team.Desirable skills, knowledge, and experienceAt least 2 years (4+ preferred) as a solution architect, solution engineer, or similar technical sales experience talking with customers, product managers, and developers at both a conceptual and high technical level. You feel comfortable and confident talking to VP’s and C-level executives including CTOs, and heads of engineering and product teams.  Technical knowledge and experience with topics such as REST, SQL, and how to make a CURL request.High-level knowledge of modern programming languages and frameworks, such as Javascript, Swift/Objective-C, Java/Android, Kotlin, ReactJS, Dart, Python, Ruby.Strong developer skills and experience in at least one of the above languages with at least 3 years experience preferred.Strong written and verbal communication skills for articulating customer needs and collaborating internally with PubNub product and engineering teams. Familiarity with Web Services and SaaS companies using REST APIs, along with networking concepts like TCP/IP and HTTP.Understanding how applications are designed, architected and built for web and mobile applications with an insatiable appetite for continuous learning through hands-on work Location: Singapore Note: This position is not eligible for Visa sponsorship.Bonus!You have previously built a browser-based web app before and/or a mobile appYou have knowledge of HTTP long polling, WebRTC, and WebSocketsYou are great at keynote or another presentation software tool and know how to use the animation features to help illustrate a complex process. Note:This position is not eligible for Visa sponsorship.IND
remote
remote
Director Of Engineering
Nas Academy IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Who we are:Nas Academy is a remote-first, global team of highly motivated life-long learners and content creators coming from the Nas Daily brand.We are on a mission to empower content creators through technology and transform education in the process. The great irony is that people don’t enjoy education, but they love learning. We believe that creators can fix online learning with better technology and world-class learning experiences. https://nasacademy.com/about-usWhy work with usWe are a remote-first company.We are a diverse bunch spread across the globe, ranging from India, Pakistan, South Africa to Singapore.There’s a high chance your current job is boring and that’s why you are looking for something new. We are not boring.You love learning and are excited about the prospect of completely remodelling the way we do education.We are completely merit based. You’re good at something or have potential and step up to the task - you do it. That also looks good on LinkedIn!We offer a substantial share package. If the company is doing well financially, so will you.You choose whatever working equipment you wantIf you believe in our mission and have both the technical and leadership experience in building and scaling a tech team, then come join us as a Director of Engineering! This is a once-in-a-life-time opportunity to work with experienced engineers/product managers/designers from top companies in the world including Grab, Alibaba, Tokopedia, Ernst & Young, Visa to build technology from the ground up and scale rapidly. Visit nas.academy for more details about Nas Academy.This is challenging and beyond a full-time job. We are at an early stage. Many of us took a risk to leave jobs from big companies to join this mission of building an amazing product that changes people’s lives. (Trust us, Nas Academy has changed many people’s lives and we won’t stop)ResponsibilitiesLeading the entire Development + Engineering team in Nas Academy and ensuring excellent and prompt delivery of our product featuresCollaborating with Product Management and Design to plan, prioritise, architecture product features and oversee the entire development cycle.Lead our engineers to turn feature requirements into implementation within Sprint, with tight deadlines and iterate to improveAs the Director of Engineering, you may not be involved directly in coding, but you are expected to be very hands-on with the product development in terms of designing/architecting/testing, as we are a very close-knit team.Develop and scale the tech team in terms of both experience and team size to take it from 10-100 in the next 2 years!Participate in product discussion daily on what product/feature should be built for our learning platform and how we build it the right wayResponsible for customer-facing and internal platforms to support our students and creators and rapidly iterate to get user feedbackConstantly think about how to improve user experience and make the system scalableWho You Are:You have demonstrated leadership experience in this role, preferably in an early stage start-up. Preferably, you have experience leading a team of 50-100 engineersYou have the gravitas and proven capabilities to be a strategic problem solverYou have successfully contributed to the hiring and development of an engineering teamYou have a sharp sense of what the engineering team needs in short and long-term and are able to make strategic decisions to recruit, hire and manage top talentsDeep knowledge in a backend and frontend development and designing scalable microservices demonstrated through your past projectsYou are experienced in cloud platforms and how to set up infrastructures to fit the business needs (performance/scalability/cost/etc) at different stages of the company.You are attentive to details and are not reluctant to ask your engineers to test, test, test a feature many times before shipping it.Ability to speak up and suggest how we can improve our products/features/coding practices.You understand when to defend your grounds or when to take opinions from others as a leader, especially when dealing with different stakeholdersAbility to handle pressure with composure and work with the team to resolve technical and business challenges** Remote position**
Nas Academy
(IT / Development)
Who we are:Nas Academy is a remote-first, global team of highly motivated life-long learners and content creators coming from the Nas Daily brand.We are on a mission to empower content creators through technology and transform education in the process. The great irony is that people don’t enjoy education, but they love learning. We believe that creators can fix online learning with better technology and world-class learning experiences. https://nasacademy.com/about-usWhy work with usWe are a remote-first company.We are a diverse bunch spread across the globe, ranging from India, Pakistan, South Africa to Singapore.There’s a high chance your current job is boring and that’s why you are looking for something new. We are not boring.You love learning and are excited about the prospect of completely remodelling the way we do education.We are completely merit based. You’re good at something or have potential and step up to the task - you do it. That also looks good on LinkedIn!We offer a substantial share package. If the company is doing well financially, so will you.You choose whatever working equipment you wantIf you believe in our mission and have both the technical and leadership experience in building and scaling a tech team, then come join us as a Director of Engineering! This is a once-in-a-life-time opportunity to work with experienced engineers/product managers/designers from top companies in the world including Grab, Alibaba, Tokopedia, Ernst & Young, Visa to build technology from the ground up and scale rapidly. Visit nas.academy for more details about Nas Academy.This is challenging and beyond a full-time job. We are at an early stage. Many of us took a risk to leave jobs from big companies to join this mission of building an amazing product that changes people’s lives. (Trust us, Nas Academy has changed many people’s lives and we won’t stop)ResponsibilitiesLeading the entire Development + Engineering team in Nas Academy and ensuring excellent and prompt delivery of our product featuresCollaborating with Product Management and Design to plan, prioritise, architecture product features and oversee the entire development cycle.Lead our engineers to turn feature requirements into implementation within Sprint, with tight deadlines and iterate to improveAs the Director of Engineering, you may not be involved directly in coding, but you are expected to be very hands-on with the product development in terms of designing/architecting/testing, as we are a very close-knit team.Develop and scale the tech team in terms of both experience and team size to take it from 10-100 in the next 2 years!Participate in product discussion daily on what product/feature should be built for our learning platform and how we build it the right wayResponsible for customer-facing and internal platforms to support our students and creators and rapidly iterate to get user feedbackConstantly think about how to improve user experience and make the system scalableWho You Are:You have demonstrated leadership experience in this role, preferably in an early stage start-up. Preferably, you have experience leading a team of 50-100 engineersYou have the gravitas and proven capabilities to be a strategic problem solverYou have successfully contributed to the hiring and development of an engineering teamYou have a sharp sense of what the engineering team needs in short and long-term and are able to make strategic decisions to recruit, hire and manage top talentsDeep knowledge in a backend and frontend development and designing scalable microservices demonstrated through your past projectsYou are experienced in cloud platforms and how to set up infrastructures to fit the business needs (performance/scalability/cost/etc) at different stages of the company.You are attentive to details and are not reluctant to ask your engineers to test, test, test a feature many times before shipping it.Ability to speak up and suggest how we can improve our products/features/coding practices.You understand when to defend your grounds or when to take opinions from others as a leader, especially when dealing with different stakeholdersAbility to handle pressure with composure and work with the team to resolve technical and business challenges** Remote position**
remote
remote
Customer Success Engineer - APAC
OutSystems IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Job DescriptionA global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a Customer Success Engineer based in Singapore .As a Customer Success Engineer , you will successfully balance strong trust relationships with customers by gaining an understanding their IT landscape, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will need to become (if you aren’t already one) an OutSystems expert so that you can assist our customer's development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. You will also interface with multiple teams inside our company - Technical Support, R&D, Sales, and Professional Services - so that you will be an advocate for our customers' main challengesAre you a Customer Success guru that finds your current employer is moving too slow for your taste?Job Responsibilities And ExpectationsEngage @ scale to all new customer ensuring they have all they need in the early phases of adoptionPerform technical reviews and share knowledge to identify and prevent potential issuesUnderstand your customers' OutSystems ecosystem and IT landscapeProvide excellent customer engagement regarding their OutSystems useCatalog, categorize and share common customer issues with other OutSystems teamsServe as a customer advocate within OutSystemsDeliver key OutSystems product road map updates and assist customers with upgrades Desired Skills And Experience3+ years Mobile and/or Web application development, administration, or architecture experienceKnowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java or any other programming language. ALM and APM practices and tools;OutSystems development and administration experience is preferredExperience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organizationAbility to manage and grow existing enterprise customer relationships by delivering relationship-based engagementPractical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.Outstanding written and verbal communication skills in EnglishAbility to explain complex information to customers clearly and concisely The Longer StoryOne of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.Working at OutSystemsWe do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules , written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.We grow, change, and innovate, and give our teams the space to be proactive and creative.We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.Global colleagues who are as smart, hardworking, and driven as you.Our DNA is disrupting the status quo. It is why our company exists.We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way .
OutSystems
(IT / Development)
Job DescriptionA global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a Customer Success Engineer based in Singapore .As a Customer Success Engineer , you will successfully balance strong trust relationships with customers by gaining an understanding their IT landscape, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will need to become (if you aren’t already one) an OutSystems expert so that you can assist our customer's development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. You will also interface with multiple teams inside our company - Technical Support, R&D, Sales, and Professional Services - so that you will be an advocate for our customers' main challengesAre you a Customer Success guru that finds your current employer is moving too slow for your taste?Job Responsibilities And ExpectationsEngage @ scale to all new customer ensuring they have all they need in the early phases of adoptionPerform technical reviews and share knowledge to identify and prevent potential issuesUnderstand your customers' OutSystems ecosystem and IT landscapeProvide excellent customer engagement regarding their OutSystems useCatalog, categorize and share common customer issues with other OutSystems teamsServe as a customer advocate within OutSystemsDeliver key OutSystems product road map updates and assist customers with upgrades Desired Skills And Experience3+ years Mobile and/or Web application development, administration, or architecture experienceKnowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java or any other programming language. ALM and APM practices and tools;OutSystems development and administration experience is preferredExperience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organizationAbility to manage and grow existing enterprise customer relationships by delivering relationship-based engagementPractical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.Outstanding written and verbal communication skills in EnglishAbility to explain complex information to customers clearly and concisely The Longer StoryOne of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.Working at OutSystemsWe do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules , written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.We grow, change, and innovate, and give our teams the space to be proactive and creative.We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.Global colleagues who are as smart, hardworking, and driven as you.Our DNA is disrupting the status quo. It is why our company exists.We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way .
remote
remote
Solutions Architect - APAC
Camunda (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
At Camunda, we have a simple goal: automate any processes, anywhere. All the way from Zalando’s online shop to NASA’s space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they are and what they entail.Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of tens of thousands of users across companies such as Vodafone, ING, Allianz, Lufthansa and Atlassian design, automate and improve mission-critical business processes end-to-end with Camunda. Camunda has been repeatedly recognized by Deloitte as a high-growth company and has a presence in Germany, United States, UK, Singapore and Australia.Your role:As a Solutions Architect you’re the key person when it comes to convincing prospects and enabling customers about Camundas open source technology. As a highly skilled tech expert you’ll be in charge of demonstrating how to integrate Camunda into existing IT architectures and enabling them in how they can gain the agility, visibility and scale that is needed to achieve digital transformation. This includes the creation of proof of concepts, conducting training, custom demos as well as solution architectures – variety guaranteed.You’ll be dealing with software developers and IT architects, but also present to and train business stakeholders. This role is a perfect match between Technical Pre-Sales best practices, a few Post-Sales activities, hands-on software engineering tasks, and interesting discussions about innovative IT architectures. The success of Camunda’s Solution Architects is measured by a high technical win rate.This is a remote position and can be based in Australia, Singapore, India, Hong Kong or the Philippines.What you’ll do:Lead demos and product related Q&A sessionsImplement customer requirements to our Camunda product portfolioConduct proof of concepts and custom demos for prospectsCreate and discuss solution architecturesLearn about new technologies and create prototypesCreate and maintain pre- and post-sales content and technical artifactsConduct training sessionsAct as a trusted advisor to ensure our customers are successful with our technology What you’ll bring along:Bachelor's degree in a technical field (e.g. Information Systems, Business Informatics, Computer Science)3+ years of relevant technical hands-on experience with knowledge of current software engineering technologies (including Java) as well as common IT-architectures3+ years experience in an Enterprise Technical Pre-Sales or Consulting role.It's easy for you to map business requirements to a technical solution an come up with a plan on how to achieve themYou are a team player who enjoys communicating with peopleStrong verbal and written communications in English as well as presentation skillsKnowledge of an additional Asian language is plusExperience with BPM/BPMN/Orchestration/Process Automation is also a strong plus What we have to offer:A high growth software company with 4.7 Glassdoor rating and a >98% CEO approvalA team of wonderful and highly qualified colleagues working in a friendly and agile environmentFlexible working conditions and ability to work remotelyCompetitive compensation, benefits, and time offFreedom of choice for your technical equipment, e.g. Mac or Linux or Windows Camunda is an equal opportunity employer and we value diversity at our company.”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applications will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/ .#APACApply
Camunda
(Information technology and services)
At Camunda, we have a simple goal: automate any processes, anywhere. All the way from Zalando’s online shop to NASA’s space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they are and what they entail.Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of tens of thousands of users across companies such as Vodafone, ING, Allianz, Lufthansa and Atlassian design, automate and improve mission-critical business processes end-to-end with Camunda. Camunda has been repeatedly recognized by Deloitte as a high-growth company and has a presence in Germany, United States, UK, Singapore and Australia.Your role:As a Solutions Architect you’re the key person when it comes to convincing prospects and enabling customers about Camundas open source technology. As a highly skilled tech expert you’ll be in charge of demonstrating how to integrate Camunda into existing IT architectures and enabling them in how they can gain the agility, visibility and scale that is needed to achieve digital transformation. This includes the creation of proof of concepts, conducting training, custom demos as well as solution architectures – variety guaranteed.You’ll be dealing with software developers and IT architects, but also present to and train business stakeholders. This role is a perfect match between Technical Pre-Sales best practices, a few Post-Sales activities, hands-on software engineering tasks, and interesting discussions about innovative IT architectures. The success of Camunda’s Solution Architects is measured by a high technical win rate.This is a remote position and can be based in Australia, Singapore, India, Hong Kong or the Philippines.What you’ll do:Lead demos and product related Q&A sessionsImplement customer requirements to our Camunda product portfolioConduct proof of concepts and custom demos for prospectsCreate and discuss solution architecturesLearn about new technologies and create prototypesCreate and maintain pre- and post-sales content and technical artifactsConduct training sessionsAct as a trusted advisor to ensure our customers are successful with our technology What you’ll bring along:Bachelor's degree in a technical field (e.g. Information Systems, Business Informatics, Computer Science)3+ years of relevant technical hands-on experience with knowledge of current software engineering technologies (including Java) as well as common IT-architectures3+ years experience in an Enterprise Technical Pre-Sales or Consulting role.It's easy for you to map business requirements to a technical solution an come up with a plan on how to achieve themYou are a team player who enjoys communicating with peopleStrong verbal and written communications in English as well as presentation skillsKnowledge of an additional Asian language is plusExperience with BPM/BPMN/Orchestration/Process Automation is also a strong plus What we have to offer:A high growth software company with 4.7 Glassdoor rating and a >98% CEO approvalA team of wonderful and highly qualified colleagues working in a friendly and agile environmentFlexible working conditions and ability to work remotelyCompetitive compensation, benefits, and time offFreedom of choice for your technical equipment, e.g. Mac or Linux or Windows Camunda is an equal opportunity employer and we value diversity at our company.”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applications will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/ .#APACApply
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