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Cohesity is on a mission to radically simplify how organizations manage their data to unlock limitless value. We make it easy to back up, manage and derive value from data while protecting data against ransomware attacks. At Cohesity, we’re encouraged to think big and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning.We’ve been named a Leader by multiple analyst firms, and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies.The Site Reliability Engineer (or Technical Support Engineer) is a senior technical support role within the Cohesity support organization. The position is based in Singapore, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!Primary Job ResponsibilitiesWork with Cohesity customers to provide a timely resolution to technical issues that they may encounterUse available tools to investigate and troubleshoot technical issuesRecord customer interactions, including investigation, troubleshooting, and the resolution of issuesWork closely with Cohesity engineering and account management teamsDemonstrate considerable judgment in selecting methods and techniques for obtaining solutionsProvide the best experience possible for Cohesity customersManage workload to ensure that all customer issues are resolved in a timely mannerAssist in the development of comprehensive and reusable self-service solutions for future incidentsDevelop knowledge base article.Mentor other engineers.Required Skills5+ years of experience working in a storage, networking, and virtualization environmentStrong understanding of Linux and administration experience across all working componentsAbility to analyze system diagnostics and clearly articulate the issue for the customerGood understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crashExperience with remote file access protocols, including NFS, SMB (CIFS)Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)Strong communication skills in both Mandarin and EnglishData Privacy Notice For Job CandidatesFor information on personal data processing, please see our Privacy Policy.Equal Employment Opportunity Employer (EEOE)Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [email protected] for assistance.COVID-19Cohesity requires all employees who enter its U.S. offices to be fully vaccinated against the COVID-19 virus and to provide documented proof thereof. Cohesity will comply with applicable law regarding the reasonable accommodation of individuals who are not vaccinated because of a sincerely held religious belief, disability or medical condition. This vaccination requirement does not apply to employees who work remotely and do not enter Cohesity offices.

About MetaMaskWe’re building for a future where the internet and world economy empowers people, instead of treating people like a product. Where our interactions are based on consent, privacy, and people freely associating with one another. Where communities can flourish and individuals can pursue their dreams. To accomplish that, we’re working hard to make web3 more accessible for everyone.MetaMask is both a blockchain wallet and a gateway to the entire decentralized web. Our tools help people create communities, play video games, access financial services, make payments, invest in assets, survive from economic turmoil, and more use cases than we can even predict. We exist across multiple platforms (browser extension and mobile), and we serve the whole decentralized ecosystem.About The RoleMetaMask Mobile has been growing rapidly from our September 2020 launch and now serves almost 3 million monthly users as a cross-platform wallet and web3 browser. As this user base continues to grow, we are working to make MetaMask more robust, accessible, intuitive, delightful, stable and secure. We’re hiring a Senior Web3 Mobile Engineer to join our highly collaborative team in making this happen.We are looking for someone with deep experience in both javascript and ethereum. This person will be helping lead development of features that require interfacing with and extending web3 solutions, patterns and protocols. This could be work related to NFTs, tokens and other programmable assets, decentralized file storage, layer-2 networks, smart contract wallets, decentralized identity systems, wallet provider apis and more.Role RequirementsMultiple years of experience shipping javascript code to productionGreat understanding of the ethereum blockchain and ecosystemExperience with blockchain related development through any of: work experience, hackathons, open source work, personal projects, or similar experiences.Excitement for helping build a mobile product written in react native.Multiple years of experience in roles requiring collaboration design, QA and productA passion for our mission and valuesProactive and self-driven to be successful working in a remote environmentBrings enthusiasm and the hustle to shipping high-quality codeAre kind, empathetic, and supportive towards the teamTimezone: EST / PST ideally, if in EU/UK you are able to have ~4 hours overlap with the American time zones Bonus PointsYou’re a MetaMask user!Mobile development experienceReact Native experienceAbout ConsenSys SoftwareConsenSys Software is the leading Ethereum software company. We enable developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. Our product suite, composed of Infura, Quorum, Codefi, MetaMask, and Diligence, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. Ethereum is the largest programmable blockchain in the world, leading in business adoption, developer community, and DeFi activity. On this trusted, open source foundation, we are building the digital economy of tomorrow.

We are looking for a Smart Contract Engineer to take ownership over the development of novel DeFi-related smart contracts.The ideal candidate will have solid smart contract proficiency, strong technical leadership, a keen understanding of financial concepts, and a consistent track record of solving critical engineering problems.ResponsibilitiesDrive high-level decisions about the prePO smart contract architectureWrite well-documented, performant, clean, and re-usable Solidity codeCollaborate with designers, frontenders, and other developersWork at a rapid pace with a large amount of ownership and autonomyBenefitsSharpen your skillsets from other senior high-performing individualsFully remote work with flexible working hoursTeam game nights, team off-sites, and sponsored conference tripsCompetitive pay with performance bonuses and tokens for long-term contributorsLearning and development budgetJoin a force for good - prePO has made a pledge to dedicate at least 2% of time, product, and profit towards charityAbout PrePOprePO is a decentralized trading platform allowing anyone to speculate on the valuation of any pre-IPO company or pre-token crypto project. Our mission is to democratize pre-public equity - transforming a world of financial exclusion into a world of permissionless access.We’re a fully-remote globally-distributed team, with years of experience at blockchain startups and top tech companies, and backed by world-class investors, including numerous founders from leading crypto projects.It’s an exciting time to work at prePO. We are quickly approaching launch of our platform, and every team member is empowered to lead projects, wear many hats, and flex their entrepreneurial spirit to make an outsized impact within the organisation. Working on the bleeding edge of DeFi and crypto, each day comes with new and exciting challenges to solve.

Senior Solutions Engineering Manager - Singapore (Remote)Would you like to work in a dynamic sales-growth role?Do you love leading and motivating others to deliver products?Join our APJ SE Leadership TeamOur team works with world leading commerce companies to make the internet fast and secure. As a partner to the Global 500, we collaborate with customers and prospects to align Akamai solutions to business needs. We build relationships and insights to maximize product value through the full scope of our global platform.Impact the future growth of our businessIn this role, you'll be leading a team of SE Managers supporting the Commercial region, reporting to the Senior Director of North America. You'll partner with sales and product teams to ensure growth within the business. You'll also have the opportunity to transform the team through coaching using strengths, custom enablement and building technical excellence.As a Senior SE Manager, you'll be responsible for:Providing strategy, structure, leadership, direction and inspiration to the SE organization within the regionEngaging with customers through demonstrating executive presence and maximizing customer satisfactionPartnering with Sales leadership and field Sales teams on strategy, must-win and strategic opportunitiesCollaborating with your peers and leadership to support the go-to-market initiatives for the regionLeading with data-driven decision-making strategies to facilitate growth within the regionPartnering with internal cross functional teams to meet business objectives and ensure customer satisfactionLeading initiatives to build the capabilities of the team to introduce new products to our customersDo what you loveTo be successful in this role you will:Have 10 years of relevant experience and a Bachelor’s Degree or its equivalentDemonstrate experience managing a team, including career coaching, performance management, and mentoringBe capable of working effectively with cross-functional teams such as Product Management, Sales and ServicesPossess the ability to analyze data, provide actionable solutions and thought leadership to internal and external stakeholdersBe a customer advocate passionate about delivering technical solutions and presenting technical topics to diverse audiencesDemonstrate influential interpersonal skills and a proven record of successfully building collaboration around technical and business initiativesWork in a way that works for youWe recognize that the way in which people want to work and deliver at their best can vary for each person.This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.Working with usAt Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:· Your health· Your finances· Your family· Your time at work· Your time pursuing other endeavorsOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usInnovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.Join usAre you seeking an opportunity to learn and make a real impact in a global technology company? Come join us and learn with a team of people who will energize and inspire you! #LI-DNI

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.We actively seek a Senior Support Engineer, Oracle Banking Platform (OBP). This is a remote position to be based within the Asia Pacific region.Rimini Street views all employees as partners, and is committed to providing an exciting, participatory, and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.Position SummaryThe role of the Senior Support Engineer, OBP is to provide exceptional remote-based support for mission-critical OBP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple OBP modules. The role of the Senior Support Engineer, OBP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.Essential Duties And ResponsibilitiesSolve complex customer issues using methodical troubleshooting based on expert knowledge of OBP applications, functionality and technologyWork closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experienceProvide remote-based techno-functional support for multiple OBP modulesSupport client customizations, sharing implementation and best practices adviceDevelop application break fixes for critical product defectsCreate scripts to identify, analyze and correct data issuesManage one or more key assigned accounts as a technical/functional advisorProvide hands-on assistance using proprietary tools in a test environment or via remote client connectivityBe a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hoursCollaborate with team members in a virtual team environment to extend field experience to different client situationsContribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience Additional Duties & ResponsibilitiesOther job-related duties and responsibilities Qualifications/Skills/Experience Education Bachelor Degree in Computer Science or related field or equivalent experience. Location Remote - Asia Pacific East region Experience10+ years relevant Oracle Banking Platform experience5+ years direct support of application end-users in a Banking environment Technical and Functional expertise with solid understanding of underlying data flow and functionality in OBP.Experience in all phases of full life-cycle implementation experience, configuration and administration of the application.Knowledge of Oracle maintenance/patching mechanics and OBP architecture.Demonstrable history solving complex problems across multiple OBP areas.Experience with Australian localizations and implementations will be highly desired. SkillsSuperb trouble-shooting skills and tenacity in problem solvingPassionate focus on customer support and the ability to build long term, successful working relationships with ClientsStrong knowledge of key application functionality, tables and relationshipsDeep knowledge of Oracle OBP customization/extension methodologiesDevelopment skills using Oracle OBP toolset – e.g. Java, J2EE, ADF, PL/SQL, SOA, OSB, OBP technologies, APIs, WebservicesExcellent interpersonal, presentation and communication skills – verbal & writtenAttention to detail and the ability to learn quicklyExtreme focus on Client satisfactionAbility to work calmly and professionally in high pressure situationsThe ability to work remotely from a home-based office in a virtual environmentThe candidate must have extensive knowledge in using OBP v2.3, including proficiency with the following:Oracle Banking Base - Document Management System (DMS), Offer Bundling, Party Information, Payments, Product Manufacturing Unit (PMU)Oracle Banking Current Accounts and Savings AccountsOracle Banking LoansOracle Banking Term DepositsOracle Banking Limits and Collateral ManagementOracle Banking Relationship PricingOracle Banking OriginationsOracle Banking CollectionsA consulting background, while not mandatory, would be useful as this is a client facing role. Company DescriptionRimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception. Be Treated Like the Best Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experienceNo bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client successWork hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company eventsWe are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street FoundationAll Rimini Street professionals are encouraged to grow and learn new skills Accelerating Company GrowthTrading on Nasdaq under ticker symbol RMNI since October 2017A dded to the US Russell 2000® Index in 2018Over 2,000 active clients, including 100 of the Fortune 500 and Global 1002019 fiscal year revenue of $281.1 million, up 10.9% year over yearExpanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019Launched the global availability of Application Management Services for Salesforce, SAP and Oracle Recent Industry Recognition Received 34 awards in 2019, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer ServiceHonored with two gold Stevie awards for Company of the Year in 2019,The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan.To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.comRimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Department: SupportEmployment Type: Permanent - Full TimeLocation: SingaporeReporting To: David MilwardDescriptionExclaimer is an award-winning global SaaS provider with over 200 employees worldwide. We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 40,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards.With an exceptional revenue rate, ambitious growth plans, and an exciting work culture, now is the perfect time to join our rapidly growing team and play an integral part in our continuing success.We have an opportunity for a Support Engineer to join our growing support team in Singapore. As part of our team, you will troubleshoot, investigate and seek resolutions to support issues for our customers. We utilise an Intelligent Swarming model of support and therefore you will have a diverse role, with the opportunity to get exposure to and handle a variety of tickets which means there is never a dull day. Of course, we will ensure you have all the appropriate internal training to be successful in your role as well as supporting you with relevant external certifications.Our Support Team operates 24 hrs a day Monday through Friday, with the Singapore team helping to, primarily, cover our customers within the APAC region as well as support teams in other regions. The team will cover 7 am – 7 pm SG time, with the shifts being variations of 8.5 hrs within this window.Ideally, you will be in Singapore however, the role is remote first.Key ResponsibilitiesTroubleshoot support issues with customers to identify root cause issues and provide appropriate resolutionsUtilise a variety of mediums to support customers, over the phone and via live chatProduce written documentation, both internal and external, for any resolutions that you find or for repeated instances of issuesTriage issues discovered via sessions and troubleshooting to our development team to improve areas of the productAlert the team to common issues being raised when identified to ensure sharing of knowledgeUse your knowledge and foresight to anticipate, raise and address potential issues before they materialiseParticipate in the recording of videos to demonstrate common processes and set-up issuesSkills Knowledge And ExpertiseYou will have at least 1 years' experience in a Customer Service/Customer support role coupled with an interest in IT/Technology. Alternatively, you may have some experience in first line IT support role and be keen to pursue your career further.Experience with any of the following technologies is advantageous:Office 365Exchange OnlineG Suite administrationOutlook 2010-2019Windows Server 2012-2019Windows Desktop OSExperience in a Company producing cloud-based products is advantageousGood problem-solving skills with an inquisitive and analytical mindContinuous improvement mindset with the ability to contribute to process improvementA quick learner who can absorb and process information quickly and anticipate issuesStrong communication skills, written and verbalSelf-motivated team player with a 'can-do' attitudeAbility to build effective relationships with stakeholders inside and outside the team, demonstrating active listening skills and producing true collaborationStrong organisational skills, with the ability to manage competing priorities and deliver to deadlinesA track record of honesty and transparency in customer communications, particularly when things don't go as plannedAbility to explain technical issues in a non-technical and accessible mannerBenefitsOpportunities to further your careerFantastic team working culture in a fast-paced environmentCompetitive salary and benefits package.Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law. ---------------------------------------------------------------------------------------------At Exclaimer, we're proud of our market-leading position and our proven track record is down to the exceptionally talented individuals we have working for us. Their enthusiasm and skills make a real impact on the quality of service that our customers receive.Working for us is both challenging and rewarding. We enable our people to be the best they can be by providing the resources and opportunities needed to be successful. We pride ourselves on nurturing our talent by providing exciting career prospects within a dynamic, challenging and rewarding industry.

LTVplus is looking to hire Voice Technical Support English & French AgentsResponsibilitiesResponsibilities of the agents:Agents will be working with an antivirus company business customers and their main focus will be about helping customers with migration to their latest versions. They'll also be handling customer queries about the new product they have coming out. Agents will use a phone and remote-help client to complete these tasks.EligibilitiesAgent Requirements:Proficiency in oral and written French is a mustConfidence and patience are essential for good customer relations in this roleWillingness to explain things, possibly multiple timesPersistence, and effective problem-solving skillsGood communication is essential with the customer and the team, as situations can arise where something unexpected plays out and the agent will need to request information from their peersHave knowledge about anti-virus companiesKnow what a firewall, antivirus and malware isDesktop/Laptop and Back up- at least core i5,8GB RAM or its equivalentInternet and Back upHeadsetCameraExperience using Salesforce, Microsoft TeamsSoftware/Platforms RequiredAgents should have knowledge of Network infrastructure (Server/client architecture, routers, DNS, Active Directory), and should understand security certificates, which may need to be migrated as part of upgrades.

Senior Principal Engineering Technologist, PowerFlexLocation - Remote, SingaporeFrom applied research to advanced engineering, the Engineering Technologist team has the expertise to shape ground-breaking products, material and processes. It’s a fascinating field of work. We’re involved in assessing the competition, developing technology and product strategies and generating intellectual property. We lead technology investigations, analyze industry capabilities and recommend potential acquisitions or vendor partner opportunities. Our insights influence product architecture and definitions. And we work with colleagues across the business to ensure our products always lead the way.Join us to do the best work of your career and make a profound social impact as an Engineering Technologist supporting our PowerFlex and wider HCI business units.What You’ll AchieveAs an Engineering Technologist, you will be responsible for serving every aspect of the PowerFlex business, our partners, and our customers. You will be the highest level SME on our HCI Portfolio outside of Engineering. You will help win new, unique, different strategic deals. You will assist Engineering, User Experience, Product Management, and Technical Marketing to ensure our field, partners, and customers have everything they need to be successful with our PowerFlex portfolio.You will:Develop best practicesAssist partners and sales teams with quoting and configurationRescue troubled customer projectsConvert large, strategic global opportunities into technical winsReview and improve documentationWork cross-functionally with multiple business units to solve problems systematically for our customersTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Essential RequirementsExpert at sizing, configuring, implementing, upgrading, and operating PowerFlex solutions.Proven success building relationships with Fortune 100 global customers across multiple countriesExcellent written, video, and audio communicationsExpertise to learn new versions and technologies as they are released and teach them to othersBachelor's Degree in Technology or a related fieldDesirable RequirementsMaster's Degree in Technology, Business, Communications, or a related field#LIPRIORITYHere’s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.Job Id: R166250

This is a future opportunity vacancy.PURPOSE OF THE ROLETo provide technical expertise in the planning, design and optimization of Ooredoo Myanmar’s (OML) transport network infrastructure connected via IP multi-protocol label switching (IP MPLS) technologyROLE ACCOUNTABILITIESTransport Network Design and PlanningPrepare high level design (HLD) for IP MPLS network and low level design (LLD) including command level configurationParticipate in Proof of Concept (PoC) testing to connect different vendors to IPMPLS nodesPrepare inter-operability test between IPMPLS with all interconnected devicesPrepare MOP to operation to execute required configuration and solution for live networkPrepare IPMPLS guidelines covering HLD to LLD for IPMPLS networkCollaborate with internal technology teamsTransport Network Monitoring & OptimizationAudit network resiliency and propose solutions for unprotected trafficDimension IPMPLS network based on core, RAN, or new marketing forecastMonitor IP NEs and links utilization and trigger upgradeRespond to ad-hoc troubleshooting support requests in case of major outageAssist with network capacity forecasting on expected usage and demandMaintain Network security at high levelVendor ManagementSupport procurement and legal team during RFP and vendor selection process, providing input on technical scope of work, KPIs, and SLAs for vendor contracts and agreementsFollow up on Purchase Requests (PR) and Purchase Orders (PO) with procurement team to ensure appropriate PO are issued to vendorsEXPERIENCES AND QUALIFICATIONSBachelor’s degree in computer science, engineering or related technical engineering fieldCCNP R&S, CCNP Service Provider or CCIE certification is preferred3 – 5 years’ work experience with at least 3 years within telecoms industry in a transport network engineering roleStrong working knowledge of Ethernet, layer2, layer3switching/VLAN principlesDeep knowledge and expertise in transmission/transport technologies and trends, network security best practicesDemonstrated experience preparing HLD/LLD for IP/MPLS networks, preparing scope of work and rollout of transport networksHands-on experience deploying and maintaining wide area networks with emphasis on the application of IP routing protocols (MPLS/BGP/IS-IS/OSPF)Multi vendor products knowledgeStrong communication skills in EnglishOnly eligible applicants will be contacted directly by the Ooredoo Myanmar Talent Acquisition Team. Candidates who do not meet the requirements will be kept in our database for any future vacancies.

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team.This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties.It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.This is a full-time position that can be remote. We are open to candidates from South East Asia also.ResponsibilitiesProvide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management teamAnalyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvementWork closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timelyVery flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organizationHigh responsibility in continuous improvement in service quality and efficiencyAbility to provide coaching, training, identification, optimization and documentation of the customer or business support processesRequirements4-8+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etcGood command in English and Mandarin (both spoken and written)Must have strong capabilities to identify, analyze and resolve problems logically and systematically3+ years Unix/Linux with shell scripting, etc2+ years databases experience (Oracle, MySQL)2+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/UnixUnderstanding of software development methodologies and coding standardsExperience with software application debugging and troubleshootingFamiliar with technical support process and escalation managementPassionate with technical support to solve complicated customer issuesBackground in Software Development is a plusWorking at BinanceDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire

We are on a mission to empower designers and developers worldwide and are trying to fundamentally change the nature of creation and motion. LottieFiles has proven that relevant design assets and motion graphics evoke emotion and humanizes apps and platforms.We have assembled one of the largest communities in our industry with over a million raving fans from over 130,000+ companies (Google, TikTok, Disney, Uber, Airbnb, and Netflix etc) who use our platform and tools every day to enhance their workflow and ship incredibly engaging content.On average, a new lottie file is uploaded to the platform every 15 seconds. These assets range from simple animated icons to animated product onboarding and walkthroughs, system animations on smartwatches, interactive infographics for online publications, and countless other use cases across devices.Lottie, a revolutionary format, can be best described as a movement, and LottieFiles is a company wrapped around it. By listening to the Lottie community, we’ve created a unique set of editing, workflow, and collaboration tools that seamlessly integrate with popular design software and developer environments such as Adobe After Effects, Figma, VS Code, and others. To make things easier for non-motion designers, users can take advantage of tons of free content available on our platform to get started too.You will be part of the growing TechOps team to implement, maintain and manage internal automations. You will also be responsible for any urgency business flow changes & other application specific updates relevant to automation flows.Key ResponsibilitiesDeveloping and maintaining internal automations across platform products and business requirements. Inclusive of department specific and cross team automationsResearch and implement improvements over current implementationsWorking on internal back office suiteRequirements3+ years of experience in platform centric development and about 2+ years of experience in software engineeringStrong knowledge of middleware technologiesCommunication and documentation skillsEager to find gaps in procedural practices with potential for automationList Of Tech Stack / Tools Knowledge RequiredJavascript / TypescriptNodeJSGraphQL & gRPCDocker and general knowledge of containerized development and deploymentGitKnowledge & experience in middleware technologiesLottieFiles PerksFully Remote Working EnvironmentFlexible Work HoursA welcome gift and LottieFiles swagpackUSD $1000 bonus to set up your workstation at homeUnlimited Leave Days*Medical Insurance*Generous learning budgetOptional: Gym membershipOptional: Co-working space membership(*) subject to terms and conditions

Qualifications And Skills For The RoleDegree in Computer Science or a closely related discipline4+ years of experience in Python-based software development2+ years of experience in building production pipelines and workflows for ML model deployment2+ years of experience with workflow management tools such as Airflow /Luigi /Prefect /othersUI/dashboard design & development experienceExperience of Dataiku platform is a plusAbility to work collaboratively with multi-disciplinary teams of business users, data scientists, data engineers, platform/solution architects, project & product managersExcellent time management skills for delivering multiple projects concurrentlyEffective written and verbal communication skillsPrimary Purpose Of The RoleTranslate data science models into minimum viable analytics assets (MVA) for business user usageCritical tasksDevelop repeatable workflows for accelerated deployment of machine learning models in preparation for end-user consumptionCreate effective tooling and dashboards to enable end-user consumption of MVAsWork closely with Data Engineers and Data Scientists to create processes for rapid train, test, and deployment operations Implement efficient support model for deployed MVAsCollaborate with product managers and chapter leads to coordinate productization of selected MVAsWho They Mostly Interact WithDA Studies LeadDA Studies Data ScientistsBusiness End UsersDA Studies Ops ManagerVOXEL Analytics teamVOXEL Product ManagersWhat Success Looks Like For That RoleReduced time to deploy ML models as MVAsReduced time to deliver MVAs to business users through dashboardsReduced time to complete ML model training/test tasksEnable the delivery of more DA Studies using the same resourcing levelEnhanced customer satisfaction

Senior Test EngineerJob OverviewWe are looking for a hands-on Senior Test Engineer to join our growing team of technical experts, where you will have the opportunity to establish test automation for our applications, services, and data pipelines to ensure product quality is continuously improving. The test engineer will work closely with the business team and development team to oversee all aspects of quality assurance including establishing processes, building automation tools, and applying industry best practices. The right candidate will be excited by the prospect of driving quality initiatives at Strike to support our current and the next generation of products.ResponsibilitiesEnsure the releases of applications, services, and data pipelines meet the expected requirements and standardsAnalyse business and technical requirements, identify testing strategies, and automate verification process to improve efficiency, reliability and reduce bugsExecute a combination of manual, exploratory, and automated testingMentor other team members in testing methodologies, best practices and standardsQualifications4+ years of experience in quality assurance and automated testingStrong technical skills in manual and automation ideally in a continuous delivery environmentStrong understanding of current web and API testing methodologiesFluent in at least one high level programming language such as Python, Javascript or JavaFamiliarity with database technologies and proficiency in SQLExcellent written and verbal communication skills in EnglishExperience in one or more testing tools and frameworks such as Cypress, Selenium, Robot framework or JMeterWho we areStrike Social harnesses the power of artificial intelligence to drive the best outcomes in YouTube and social media advertising. We are a leader in the fast growing marketing technology sector. Come help build the next generation of advertising softwares and services using machine learning technologies including real-time analytics, experimental modeling on the Strike Marketing Cloud/Data Warehouse. Some of our clients are Adobe, Disney, Netflix, Nike, and Square Enix. With a workforce presence in 16 major markets — including headquarters in Chicago and offices in Kraków and Manila — Strike Social was recently named the No. 17 fastest-growing private company in the U.S. by Inc. Magazine. Learn more at strikesocial.com.Working with usWe are a small and fully remote team working in a fast-paced environment. Working hours are flexible as you will be working with engineers and scientists from different locations and time zones so expect some after hour meetings.Starting salary: 60,000-100,000 (THB)Location: Bangkok, ThailandPowered by JazzHRrt5qk94GXO

This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux, and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.Sustaining Engineering is a critical team that handles the most difficult customer escalations, resolving software bugs, code defects and other issues, from the kernel all the way up to the highest levels of the open source stack. This position leads our Americas team, and is one of several managers who report directly to the global Director of Sustaining Engineering.Our customers build large-scale mission critical infrastructure and application solutions on Ubuntu and open source from Canonical. We underpin the largest digital operations on public cloud, private infrastructure and the edge. When a problem occurs that is having a significant impact on a global organisation, it is escalated to our sustaining engineering team who works together with experts from across our many engineering and support teams. Whether its finding the fast path to a workaround, or finding the permanent fix to be contributed upstream, our engineers work under pressure to understand the issue and steer the customer to safety.This team is well staffed with experts in every time zone, and while the work is always important to a customer and time is always of the essence, the team is resourced to ensure the work-life balance and ongoing development of each team member. Colleagues who work in this group need to enjoy pressure, but they also get to enjoy a normal work week, time off, leave, in addition to training opportunities. We aim to grow the breadth, depth and scale of the team, maintaining a high level of expertise, resilience and energy, to service our expanding customer base and address an ever increasing range of open source software.As an engineering manager in the Sustaining Engineering team, your primary responsibility is to the people you support: ensuring that they are growing as engineers, making valuable contributions, and generally having a great experience at Canonical. Technical leadership and a solid background in software development is a must, so that you are able to challenge and grow your team members. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.This job is open to applicants in APAC timezones only, and is a full-time, remote position.What You'll DoManage and lead a distributed team of engineersHire, coach, mentor, provide feedback and career development guidance to your teamManage shift scheduling, measuring key performance indicators (KPIs), and trainingSupport timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu Server, OpenStack, Ceph, Kubernetes, Juju & MAASDemonstrate the very best of Canonical in customer interactionsSet and manage expectations with other engineering teams, senior management, and external stakeholdersAdvocate and advance modern software development practicesGrow a healthy, collaborative engineering culture in line with the company valueCollaborate with management and other leaders in the organisationWork from home with global travel up to 10% for internal and external eventsWho You AreProfessional software delivery experience sing C, C++, Go, Java, Python, or similarYou are knowledgeable and passionate about software developmentLeadership experience displaying ability to organize and prioritize complex problem resolution and bug fixesExperience with version control systems such as gitExperience with debugging tools such as gdb, crash or otherDemonstrated strong commitment to testing methodologies and maintainable code qualityExcellent communication skills in the English language, both verbal and writtenExperience with Linux, with a preference towards UbuntuExperience with Open Source and Open Source Business ModelsYou have interest and deep experience with two or more of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packagingAbout CanonicalCanonical is a growing, international software company that works with the open-source community to deliver Ubuntu -- the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of people and organisations. Our services are helping businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.We offer:100% Work-from-homeLearning and DevelopmentCompetitive SalaryRecognition RewardsAnnual LeavePriority Pass for travelFlexible working optionCanonical is proud to foster a workplace free from discrimination. We truly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better platform for our users and customers. This is something we value deeply and we encourage everyone to come be a part of the world of Ubuntu.

About The JobThe Red Hat Cloud Services Success team is looking for a highly energized and motivated Cloud Success Architect to join us and reduce the time to value for Red Hat Cloud Services customers. In this role, you will use an engagement-based delivery model and be involved in assisting customers to get started with Red Hat OpenShift on public cloud, integrate with their enterprise IT and migrate existing workloads. The Red Hat Cloud Services Success team's mission is to engage with customers and partners early in their public cloud journey, in order to ensure customers get maximum value from their Red Hat investment. You should be well versed in public cloud, hybrid cloud, and DevOps technology, with the inherent ability to easily form individual and group trust partnerships, and act as an ambassador for Red Hat's products and services. As a key part of a global team, you will be motivated, acting with agility, flexibility, and solutions orientation technically and in your customer engagements, thereby ensuring exemplary standards are met that will enhance the development of the team, and Red Hat as a company.What You Will DoDevelop and maintain trust relationships with customers and partners, rapidly understanding customers’ business, technical needs, and required outcomes, aligned to Red Hat's product roadmapUse engagements to capture customer feedback across Red Hat products and services, advocate for this feedback across the Red Hat organizationAct as an advocate for innovation and the early adoption of cloud technologiesDeliver technical and practical led engagements, be able to translate technology based concepts into actual customer implementable solutions, including application development and delivery within the scope of a production pilotEngage with Red Hat's internal teams, customers, and partners to ensure a positive cloud technology onboarding experience resulting in long-term enterprise successAbility to act as an ambassador, increase Red Hat's influence with key industry experts by helping to develop, articulate, and refine our overall strategy, technology vision, and case examples of customer impactTravel, to a maximum of 25% of the time, following Red Hat’s COVID-19 guidelines, to visit customers, partners, conferences, and other eventsWork alongside customers to build software factories to test, build, and deliver applications to Red Hat OpenShiftImplement Red Hat OpenShift best practicesContinuously stay up to date on and as Red Hat and ecosystem technologies changeWhat You Will BringExtensive experience working in enterprise software or Software-as-a-Service (SaaS) from a development, engineering, support, or quality assurance (QA) perspectivePractical knowledge of DevOps and agile concepts, application development, and deployment toolsAbility to deliver consultative type customer facing engagements on your ownOutstanding verbal and written English communication skills, with an ability to convey complex information to customers clearly and concisely to all customer levelsDemonstrable presentation and facilitation skillsPractical experience of one or more public cloud providers, like Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or IBM Cloud and their integration with; recent public cloud certification and experience with hyperscaler services likeAWS RDS and Azure Postgres are a plusThe Following Will Be a Big PlusExperience with Kubernetes based solutions, like the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystemExperience building continuous integration and continuous delivery (CI/CD) pipelines to build and deploy applications to KubernetesExperience with tools like Helm, Kustomize, Jenkins, ArgoCD, GitHub Actions, Prometheus, Grafana, the EFK stackKnowledge of programming languages like Python, Go, Ruby, or JavaAbout Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications:Bachelor’s degree or equivalent practical experience.5 years of experience with client-side web technologies (i.e., HTML, JavaScript, SQL), mobile app technology on Android/iOS, and IDEs.Experience engaging with external customers and internal stakeholders.Ability to speak and write in English and Vietnamese fluently in order to communicate with representatives from external stakeholders in-market. Preferred qualifications:Experience implementing/using app analytics SDK (i.e., Appsflyer, Adjust, Firebase etc), Analytics, A/B Testing, Remote Configuration, etc.Experience with the advertising industry and technologies.Experience in the Gaming or App industry and an understanding of key trends and business challenges.Ability to absorb technical concepts and effectively communicate them to a non-technical audience.Ability to work independently and to manage multiple complex projects at the same time.Excellent collaboration skills in order to work actively with other internal teams (i.e., Sales, Solution Engineers, etc.).About The JobgTech Professional Services takes a creative, customer-centric, and collaborative approach to provide foundational services and forward-looking business solutions. We are a team of trusted advisors and through technical consultation, solutioning, and implementation, we help our customers attain their business goals while building long-term capabilities.As an Advertising Solutions Architect, you will work closely with our sales teams and customers to architect technical solutions based on their priorities and business objectives.ResponsibilitiesDrive customer interactions and discover relevant problems. Solve for customers’ marketing objectives and design solutions that integrate seamlessly with the customer ecosystem.Be a trusted technical advisor who helps customers succeed in an ads ecosystem.Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.At Agilent, we develop and market genomics solutions that accelerate life sciences research. This is an opportunity to apply your technical expertise in molecular biology, biochemistry or similar, to support customers as part of our remote technical support organization.The Technical Support Scientist will be responsible for providing remote post-sales technical and troubleshooting support on phone, email, and other remote support tools for products such as qPCR, automated electrophoresis instruments, and next generation sequencing (NGS) solutions to customers in the South Asia Pacific region.Key ResponsibilitiesDiagnoses and resolves customers' instrument performance and application problems timely, including handling and investigation of customers' complaint.Address customer inquiries related to instrument hardware, software, associated consumables, reagent kits, as well as applications.Ensures customer satisfaction by proactively advising customers on preventive maintenance and configurations.Record and maintain customer and support information in the Customer Relationship Management system accurately.Prompt and regular follow up and closure of support cases/tickets.Develop and maintain positive relationships with customers.Comply to and continuously improve company processes and services that support Agilent's goal of providing world-class customer support.Engage with customers for feedback and opportunities/leads to share with internal teams such as Sales, Marketing and Product Support/Development.Remain up-to-date knowledge of new applications, technologies, and product through continuous learning.May deliver on-site service support occasionally.May lead internal and/or external technical training, demonstration, and consultation.Bachelors or Masters Degree or University Degree equivalent education in Biochemistry, Molecular Biology, Genetics, Bioinformatics, Life Science or related fields.4+ years wet lab and/or service experience with molecular/genomics instruments (qPCR, Multi scan readers and/or automated electrophoresis systems).Hands-on experience and/or in-depth knowledge of NGS, DNA, RNA and/or Microarray methods.Experience with Agilent analytical instruments (qPCR, AriaMx, Bioanalyzer, TapeStation and/or Fragment Analyzer system) is desired.Experience working in a clinical lab or diagnostic environment is a plus.Prior experience in a customer facing or support role preferred.Excellent analytical, problem solving and interpersonal skills.Clear, respectful, and effective written and verbal communication skills in English.Strong attention to details and prompt follow-through.Demonstrates judgement, tact, and diplomacy to handle and balance customer expectations with Agilent's business needs.Ability to coordinate and prioritise your workload efficiently.Passion for service with a friendliness and personable character.Self-motivated independent worker who works well in a collaborative environment.Able to travel occasionally to attend events such as internal Agilent training classes and field/on-site service shadowing.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.At Agilent, we develop and market genomics solutions that accelerate life sciences research. This is a unique opportunity to join an organization that is dedicated to innovation and contribution, where trust and respect, teamwork and an uncompromising integrity are the non-negotiable ingredients for individual and company success. In this role, you will apply your technical expertise in molecular biology, biochemistry or similar, to support customers as part of our remote technical support organization.The Technical Support Scientist will be responsible for providing remote post-sales technical and troubleshooting support on phone, email, and other remote support tools for products such as qPCR, automated electrophoresis instruments, and next generation sequencing (NGS) solutions to customers in the South Asia Pacific region.Key ResponsibilitiesDiagnoses and resolves customers' instrument performance and application problems timely, including handling and investigation of customers' complaint.Address customer inquiries related to instrument hardware, software, associated consumables, reagent kits, as well as applications.Ensures customer satisfaction by proactively advising customers on preventive maintenance and configurations.Record and maintain customer and support information in the Customer Relationship Management system accurately.Prompt and regular follow up and closure of support cases/tickets.Develop and maintain positive relationships with customers.Comply to and continuously improve company processes and services that support Agilent's goal of providing world-class customer support.Engage with customers for feedback and opportunities/leads to share with internal teams such as Sales, Marketing and Product Support/Development.Remain up-to-date knowledge of new applications, technologies, and product through continuous learning.May deliver on-site service support occasionally.May lead internal and/or external technical training, demonstration, and consultation.Postgraduate Degree or equivalent education in Biochemistry, Molecular Biology, Genetics, Bioinformatics, Life Science or related fields.Practical lab experience with molecular/genomics instruments (qPCR, Multi scan readers and/or automated electrophoresis systems) required.Solid understanding of sequencing and genomics methods such as NGS, DNA, RNA and/or Microarray preferred.Experience with Agilent analytical instruments (qPCR, AriaMx, Bioanalyzer, TapeStation and/or Fragment Analyzer system) is desired.Experience working in a clinical lab or diagnostic environment is a plus.Strong analytical and problem solving to analyze and solve technical problems.Clear, respectful, and effective written and verbal communication skills in English.Strong attention to details when following through service case.Ability to coordinate and prioritise your workload efficiently.Flexibility to learn and adopt new technologies quickly.Self-motivated independent worker who works well in a collaborative environment.Strong customer focus with a friendliness and personable character.Able to travel occasionally to attend events such as internal Agilent training classes and field/on-site service shadowing.No prior working experience required, though your proactive approach, team spirit and eagerness to build your knowledge are what will ultimately drive your success.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Our CompanyHitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.Hitachi Vantara GDDC (Global Development and Delivery Center) provides remote managed storage solutions to client based storage architectures. Responsibilities & RequirementsVMware Administrator for a large, geographically dispersed enterprise (minimum 500 servers)Experience in the installation, configuration, and administration of components in a large VMware environment centered around best practices, to include vCenter, VMware Update Manager, vCenter Operations Manager, vCenter Orchestrator, vCenter Cloud Automation Center, vCenter Site Recovery Manager.Experience in VM template design and leveraging vCenter Operations Manager to right size, virtual servers.Design/Implementation experience to build VmWare infra on requirement basis.Hands-on experience on installing, configuring VmWare, working experience on Creating VMs, templates on VMware.Working experience on snapshots and clones. Working knowledge on HA, storage motion, Dynamic OptimizationCapable of handling high priority incidents for VmWare and preparing root cause analysis for the same.Good knowledge on Windows Failover cluster. Managing security patches and hotfix for VmWare environmentExperience in upgrading ESXi hosts and VM guests using VMware Update Manager.Experience in Cisco UCS/UCP AdministrationExperience in Microsoft Windows Server Administration, to include Server 2008, 2012 and 2016 operating systems.Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualizationInstall and upgrade computer components and software, manage virtual servers, and integrate automation processes.Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.Good understanding of network protocols/services and network infrastructures.Good understanding of storage technologies (SAN/NAS/iSCSI)Good knowledge on other Microsoft technologies like Active Directory/DNS/DHCP/Group PoliciesExperience with server consolidation/virtualization for HW reduction and site migrations via V2V and P2VProvide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.System administration and IT certifications in Linux, Microsoft, or other network related fields are added advantage.Experience working with various levels of technical individuals at remote locations and vendors to resolve problems or in implementing new solutions.Experience using a ticket management system for work prioritization and daily workload management.We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute .A Brief OverviewGitLab is building an open source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.Right now, we’re in a period of growth, we’re quickly increasing the size of the Support team , in step with the number of GitLab employees.At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases , check out our past releases , and see some of the customers you’d be supporting while working here .Support Engineering Management at GitLab isn’t your typical management opportunity because of our approach to the function. Support is embedded within the Engineering department and truly operates in an environment where Support and Engineering meet. Your team will be interacting with customers daily as they encounter the difficult edge cases of running GitLab in complex environments.In the space of a day, our engineers might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or with the Engineering team itself diving deep into our codebase and putting together a merge request to actually fix a customer issue. That’s not all though - they’d equally be invited to improve our documentation, help build out more efficient support processes in our issue tracker and dive into the cutting edge technologies that will define how we will do work tomorrow.At GitLab, we hold that managers should be technically competent and experienced in the subject matter . So, it would be your job to use your technical expertise to support all of those moving pieces - including stepping into the shoes of a Support Engineer when needs be.We want to live in a world where everyone can contribute , and as a member of the support team there are no barriers to using your skills to improve the experience of our users, our customers and importantly the folks you’d be supporting as a manager.Support Engineering Manager (APAC) Job Grade The Manager, Support Engineering is a grade 8 .What you can expect in a Support Engineering Manager role at GitLab:As a Support Engineering Manager, You Will Behelping hire a team of Support Engineers who are focused on delivering world class technical support.helping Support Engineers develop and nurture their skills and experience.driving team members to be "managers of one".building processes that enable team members to collaborate and execute.holding regular 1:1s with all members on your team.creating a sense of psychological safety on your team.engaging with our customers to triage their issues via tickets and video conferencing.creating, updating, or reviewing documentation changes based on customer interactions.fostering an environment for the engineers on your team to maintain good ticket performance and satisfaction.training Support Engineers to screen applicants and conduct technical interviews.improving the customer experience in measurable and repeatable ways.participating in escalation on-call rotation (limited to regional working hours during the week and weekend).For more details, see our Support Manager Responsibilities page .Projects You Might Work OnSupport Managers also work on things that will make your (and the lives of your coworkers) easier. Current and past Support team members have:Created a tool to quickly analyze strace outputBuilt and maintained tooling to handle our call schedulingScripted a solution to capture the state of a customer’s server for easier troubleshootingAdded functionality to ChatOps to make it easier to identify user accounts on GitLab.comWritten a Chrome Extension to route downloads from Zendesk tickets into organized folders… and more!You should apply if:You have an affinity for (and experience with) providing customer support, and making customers happy.You have more than 2 years experience leading Support Engineering teams.You’ve got advanced analytical and problem solving skills.You’ve got a keen eye for forward thinking solutions (Kubernetes, Containers, etc.).You enjoy solving many small problems per day.You’ve got 5+ years of support experience.Within the last 5 years, you have held a role at one company for at least 2 years.You understand DevOps processes and you appreciate the value technologies like Serverless and Kubernetes bring to the software deployment and development process.You’re able to communicate complex technical topics to customers and coworkers of varying technical skill level.You’ve got extensive experience building and scaling teams.You demonstrate excellent spoken and written English.You’re experienced in creating and implementing new processes and procedures.You’re experienced in writing support content.You’ve got experience leading remote, distributed teams across geographies with a keen focus on employee development and the achievement of desired results.You’ve got extensive experience in leading teams to take ownership and work to manage the entire issue lifecycle, from customer, to development team, to resolution.You’re able to perform complex Linux System Administration tasks.You’ve got experience with web application development using an MVC framework e.g. Rails (Ruby), Django (Python), Laravel (PHP).You’ve got experience with Git and CI/CD.Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.Performance IndicatorsSupport Management have the following job-family performance indicators.Customer satisfaction with SupportManage team within approved operating expensesService Level AgreementMaintain hiring plan and capacity to achieve IC:Manager ratioDevelop a team of expertsSpan of ControlSupport Management Roles Have The Following Spans Of ControlSupport Managers: ~10 Intermediate and Senior Support EngineersSenior Support Managers: ~3 Support Managers, 0-2 Staff Support Engineers, ~30 Support Engineers (indirectly) What it’s like to work here at GitLab:The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 51 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe. Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment , pay for your membership to a co-working space, and contribute to the travel costs associated with meeting other GitLab employees across the world.Also, every year or so, we’ll invite you to our Contribute event .Hiring ProcessCandidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page .All CandidatesQualified candidates will be invited to schedule a 30min screening call with our Global Recruiters.Selected candidates will receive a short questionnaire from our Global RecruitersNext, candidates will move to interviews with Support team members:Support Manager CandidatesRound 160 Minute Peer Behavioral Interview (Panel)90 Minute Technical Interview with a member of the Support teamThe Tech Interview will involve live break-fix/bug-fix scenarios as well as customer scenarios. You will need to have access to a terminal with Bash or similar. You will also need to have an SSH key pair installed locally so you can connect to the server. Windows users must have ‘Git Bash for Windows’ installed prior to the call. If the Tech Interview is not passed, the Behavioral Interview will be canceled.Round 260 Minute Interview with the hiring manager for the role (a Senior Support Manager in that region).60 Minute Interview with the VP of Customer Support.Career LadderFor more details on the engineering career ladders, please review the engineering career development handbook page.About GitLabGitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision : everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.We value results, transparency, sharing, freedom, efficiency, self-learning , frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.Top 10 Reasons To Work For GitLabMission : Everyone can contributeResults : Fast growth , ambitious visionFlexible Work Hours : Plan your day so you are there for other people & have time for personal interestsTransparency : Over 2,000 webpages in GitLab handbook , GitLab Unfiltered YouTube channelIteration : Empower people to be effective & have an impact , Merge Request rate , We dogfood our own product , Directly responsible individualsDiversity, Inclusion & Belonging : A focus on gender parity , Team Member Resource Groups , other initiativesCollaboration : Kindness , saying thanks , intentionally organize informal communication , no egoTotal Rewards : Competitive market rates for compensation , Equity compensation , global benefits (inclusive of office equipment)Work/Life Harmony : Flexible workday , Friends and Family daysRemote Done Right : One of the world's largest all-remote companies , prolific inventor of remote best practices See our culture page for more!Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides .Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .