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remote
remote
Technical Support Engineer, APAC
Planet IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Welcome to Planet. We believe in using space to help life on Earth.Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.Planet is headquartered in San Francisco, California, Earth.About The RoleThe Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers. This includes developing subject matter expertise within the customer success department and collaborating with other team members. The successful candidate will be able to quickly gain an understanding of the Planet platform, Data API and internal applications. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. You will build strong relationships with customer engineering teams to ensure smooth product deployments and timely resolution of technical problems. Your contributions will directly enable customers to understand our changing world.Impact You’ll OwnProvide technical support to Planet customers, partners, and Planet employees via email, phone, chat, or in person (as necessary)Meet/exceed customer expectations on response frequency, quality and overall experienceBuild strong relationships with partner teams including engineering, Customer Success Managers, sales, product management.Troubleshoot technically complex issues and understand how those issues impact the customers business priorities in order to develop solutionsDisposition and prioritization of product bugs and enhancement requests to the appropriate organizationParticipate in projects that improve the efficiency, quality, and overall customer experience with Planet products and servicesWhat You BringWe can support employees in either Singapore, Indonesia, Malaysia, Australia, or India2+ years experience working as a technical support engineer in a customer facing role2+ years experience in troubleshooting complex technical issues with the ability to understand how those issues impact the customers business priorities2+ years experience in problem recreation and root cause analysisFamiliarity with one (or more) scripting languages: JavaScript, Python, PerlFamiliarity with GIS applications (ESRI, QGIS)Familiarity with geo-spatial data, satellite imagery, and remote sensingFamiliarity with API developmentFamiliarity with relational databases (e.g. MySQL, Oracle)Working knowledge of the components in a web applications stackExperience with Zendesk, JIRA, or comparable ticketing systemsExcellent written and verbal communication skills with the ability to clearly articulate solutions to technical problemsProven ability to maintain a professional demeanor when handling complex user issuesAbility to work independently, as well as contributing as a team playerAbility to multitask and prioritize workloadWillingness to travel as necessary to client sitesParticipate in scheduled weekend on-call support as neededBachelor's degree in Computer Science, Computer Engineering, or equivalent combination of technical education and work experience Some Press About UsOur CEO, Will Marshall featured on TED and featured in a Planet Blog“Planet: Bringing Space Back Down to Earth”Tiny, privately owned satellites are changing how we view the Earth features in NBC News“Planet And Rocket Lab Create Mission Patch To Honor Women In Aerospace” —Planet BlogWhy We Care So Much About Belonging.We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.EEO StatementPlanet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. AccommodationsPlanet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please call Planet's front office at 669-214-9404 or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.#LI_RV1
Planet
(IT / Development)
Detail
Welcome to Planet. We believe in using space to help life on Earth.Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.Planet is headquartered in San Francisco, California, Earth.About The RoleThe Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers. This includes developing subject matter expertise within the customer success department and collaborating with other team members. The successful candidate will be able to quickly gain an understanding of the Planet platform, Data API and internal applications. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. You will build strong relationships with customer engineering teams to ensure smooth product deployments and timely resolution of technical problems. Your contributions will directly enable customers to understand our changing world.Impact You’ll OwnProvide technical support to Planet customers, partners, and Planet employees via email, phone, chat, or in person (as necessary)Meet/exceed customer expectations on response frequency, quality and overall experienceBuild strong relationships with partner teams including engineering, Customer Success Managers, sales, product management.Troubleshoot technically complex issues and understand how those issues impact the customers business priorities in order to develop solutionsDisposition and prioritization of product bugs and enhancement requests to the appropriate organizationParticipate in projects that improve the efficiency, quality, and overall customer experience with Planet products and servicesWhat You BringWe can support employees in either Singapore, Indonesia, Malaysia, Australia, or India2+ years experience working as a technical support engineer in a customer facing role2+ years experience in troubleshooting complex technical issues with the ability to understand how those issues impact the customers business priorities2+ years experience in problem recreation and root cause analysisFamiliarity with one (or more) scripting languages: JavaScript, Python, PerlFamiliarity with GIS applications (ESRI, QGIS)Familiarity with geo-spatial data, satellite imagery, and remote sensingFamiliarity with API developmentFamiliarity with relational databases (e.g. MySQL, Oracle)Working knowledge of the components in a web applications stackExperience with Zendesk, JIRA, or comparable ticketing systemsExcellent written and verbal communication skills with the ability to clearly articulate solutions to technical problemsProven ability to maintain a professional demeanor when handling complex user issuesAbility to work independently, as well as contributing as a team playerAbility to multitask and prioritize workloadWillingness to travel as necessary to client sitesParticipate in scheduled weekend on-call support as neededBachelor's degree in Computer Science, Computer Engineering, or equivalent combination of technical education and work experience Some Press About UsOur CEO, Will Marshall featured on TED and featured in a Planet Blog“Planet: Bringing Space Back Down to Earth”Tiny, privately owned satellites are changing how we view the Earth features in NBC News“Planet And Rocket Lab Create Mission Patch To Honor Women In Aerospace” —Planet BlogWhy We Care So Much About Belonging.We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.EEO StatementPlanet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. AccommodationsPlanet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please call Planet's front office at 669-214-9404 or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.#LI_RV1
remote
remote
Offshore Wind & Marine Energy Engineer - REMOTE UK
Black & Veatch (Construction)
Remote (Asia Time Zone Permitted) Negotiable
We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.Req Id : 62231Job Title : Offshore Wind & Marine Energy Engineer - REMOTE UKBusiness Unit Sector : BUK-GMEPI-UTILITIES EMEAWork Location : UKGLASGOW1, UKGUILDFOOpportunity Type : StaffRelocation eligible : NoFull time/Part time : Full-TimeContract Hire Only for this Project : NoJob SummaryThis position will function as a Lead Offshore Wind and Marine Energy Engineer focused on turbine technology, technical advisor, FEED, systems engineering and detailed design within the Renewable Energy Business at Black & Veatch. With minimal supervision, applies technical knowledge and experience with input to prospects and proposals and delivery of client projects as part of a technical engineering focused team. Expands knowledge and skill set in area of discipline. May start to expand knowledge in other disciplines and/or functional areas. Black & Veatch's Energy & Process Industries business sector includes renewable, sustainable, reliable and integrated power solutions to customers. We are an organization of highly skilled professionals delivering data-driven and strategic planning, consulting, engineering, construction, program management and combined EPC solutions. We are dedicated to innovation and staying up to date with technology advancements and have a desire to help our clients navigate changing demands and regulatory compliance, while providing a cost-effective competitive advantage.Note: This position has flexibility on work location throughout The United Kingdom (Glasgow, Guildford or Remote/Home)Key ResponsibilitiesResponsibilitiesInterface with UK Marine Team leads and team members to develop compatible engineering solutions for projects.Undertake and/or lead engineering for clients projects.Input to the delivery of renewable energy project developments in accordance with the pre-defined budgets, deadlines and quality requirements.Regularly and accurately reporting the status of projects to management.Be a key interface and manage the relationship with clients and contractors.Add value, avoid/resolve issues, mitigate risks and manage project’s finances and contracts by applying robust project management practices and experience from previous projects.Participation to site visits and client meetings.Disseminate knowledge and experiences to other team members and supporting the development of the team and team members. Management ResponsibilitiesActs in capacity of a "lead person." Does not have management responsibility for the people to whom they provide work direction.DesirableDesirable QualificationsProposal input and development.Procurement tendering and bid evaluation.Track record in consultancy, development or engineering projects offshore wind or marine energy in UK or Europe.Experience inputting to the delivery of renewable energy project developments in accordance with the pre-defined budgets, deadlines and quality requirements.Experience regularly and accurately reporting the status of projects to senior management. EssentialEssential QualificationsDegree in, Engineering, Sciences, or equivalent qualification.Professional recognition qualification such as Chartered Engineer or working towards.Knowledge of relevant offshore standards and testing /verificationExperienceA minimum of 5 years work experience in offshore wind (fixed or floating) and/or tidal/ wave energy projects and technologies.A demonstrable track record of offshore turbine technology activities.A demonstrable track record of systems engineering.Client facing and interfacing with wider internal team. CertificationsProfessional recognition qualification such as Chartered Engineer or working towards.Work Environment/Physical DemandsTypical office environment: sitting/standing/computer usage for extended periods of time. Speaking/listening. Ability to utilize audio/video conferencing software for internal/external communication purposes.CompetenciesCollaboratesCommunicates effectivelyCourageDirects workInstills trustOrganizational savvyCustomer focusDecision qualityDrives resultsSalary PlanENG: EngineeringJob Grade131Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. We offer professionals an array of health and welfare benefits that vary based on their geographic region and employment status. This may include health, life accident and disability insurances, paid time off, financial programs and more. Professionals may also be eligible for a performance-based bonus program.By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
Black & Veatch
(Construction)
Detail
We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.Req Id : 62231Job Title : Offshore Wind & Marine Energy Engineer - REMOTE UKBusiness Unit Sector : BUK-GMEPI-UTILITIES EMEAWork Location : UKGLASGOW1, UKGUILDFOOpportunity Type : StaffRelocation eligible : NoFull time/Part time : Full-TimeContract Hire Only for this Project : NoJob SummaryThis position will function as a Lead Offshore Wind and Marine Energy Engineer focused on turbine technology, technical advisor, FEED, systems engineering and detailed design within the Renewable Energy Business at Black & Veatch. With minimal supervision, applies technical knowledge and experience with input to prospects and proposals and delivery of client projects as part of a technical engineering focused team. Expands knowledge and skill set in area of discipline. May start to expand knowledge in other disciplines and/or functional areas. Black & Veatch's Energy & Process Industries business sector includes renewable, sustainable, reliable and integrated power solutions to customers. We are an organization of highly skilled professionals delivering data-driven and strategic planning, consulting, engineering, construction, program management and combined EPC solutions. We are dedicated to innovation and staying up to date with technology advancements and have a desire to help our clients navigate changing demands and regulatory compliance, while providing a cost-effective competitive advantage.Note: This position has flexibility on work location throughout The United Kingdom (Glasgow, Guildford or Remote/Home)Key ResponsibilitiesResponsibilitiesInterface with UK Marine Team leads and team members to develop compatible engineering solutions for projects.Undertake and/or lead engineering for clients projects.Input to the delivery of renewable energy project developments in accordance with the pre-defined budgets, deadlines and quality requirements.Regularly and accurately reporting the status of projects to management.Be a key interface and manage the relationship with clients and contractors.Add value, avoid/resolve issues, mitigate risks and manage project’s finances and contracts by applying robust project management practices and experience from previous projects.Participation to site visits and client meetings.Disseminate knowledge and experiences to other team members and supporting the development of the team and team members. Management ResponsibilitiesActs in capacity of a "lead person." Does not have management responsibility for the people to whom they provide work direction.DesirableDesirable QualificationsProposal input and development.Procurement tendering and bid evaluation.Track record in consultancy, development or engineering projects offshore wind or marine energy in UK or Europe.Experience inputting to the delivery of renewable energy project developments in accordance with the pre-defined budgets, deadlines and quality requirements.Experience regularly and accurately reporting the status of projects to senior management. EssentialEssential QualificationsDegree in, Engineering, Sciences, or equivalent qualification.Professional recognition qualification such as Chartered Engineer or working towards.Knowledge of relevant offshore standards and testing /verificationExperienceA minimum of 5 years work experience in offshore wind (fixed or floating) and/or tidal/ wave energy projects and technologies.A demonstrable track record of offshore turbine technology activities.A demonstrable track record of systems engineering.Client facing and interfacing with wider internal team. CertificationsProfessional recognition qualification such as Chartered Engineer or working towards.Work Environment/Physical DemandsTypical office environment: sitting/standing/computer usage for extended periods of time. Speaking/listening. Ability to utilize audio/video conferencing software for internal/external communication purposes.CompetenciesCollaboratesCommunicates effectivelyCourageDirects workInstills trustOrganizational savvyCustomer focusDecision qualityDrives resultsSalary PlanENG: EngineeringJob Grade131Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. We offer professionals an array of health and welfare benefits that vary based on their geographic region and employment status. This may include health, life accident and disability insurances, paid time off, financial programs and more. Professionals may also be eligible for a performance-based bonus program.By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
remote
remote
Senior Systems Engineer (Mobile)
Casa Systems, Inc. IT / Development
Remote (Asia Time Zone Permitted) Negotiable
CategorySYSTEMS ENGINEERINGJob Location376 Jalan Tun Razak, Kuala LumpurTracking Code1374Position TypeFull-Time/RegularCasa Systems, Inc. (Nasdaq: CASA) is 5G, delivering physical, virtual and cloud-native 5G infrastructure and customer premise networking for high-speed data and multi-service communications networks. Our core and edge convergence technology enables public and private networks for both communications service providers and enterprises. Casa Systems™ products deliver higher performance, improved network flexibility and scalability, increased operational efficiency and lower total cost of ownership (TCO). Commercially deployed in more than 70 countries, Casa serves over 475 Tier 1 and regional service providers worldwide. At Casa Systems, our mission is to deliver ultra-broadband solutions that keep families, communities and the world connected. We harness our passion for innovation to drive technological solutions that allow service providers to do amazing things that improve the way we live.We are seeking to hire the services of Senior Systems Engineer (Mobile) based in Kuala Lumpur, Malaysia or Taiwan.The Senior Systems Engineer will have significant organizational impact as the technical voice of the customer ensuring customer requirements are developed and road mapped in Casa Systems’ products involving 3G+LTE+5G small cell solutions, service provider WiFi, mobile packet core, security, virtualization solutions; mobile market segment within the APAC region.This is a remote position and requires extensive travel to support customer accounts throughout APAC. The candidate should be located in Kuala Lumpur.ESSENTIAL DUTIES & RESPONSIBILITIES:Subject matter expert in the areas of licensed 3G/4G/LTE/5G small cell solutions, service provider Wi-Fi, mobile packet core(SAEGW and 5GC), security, and virtualization solutions.Responsible for defining the scope and requirements for POC and Field Trial, executing at the customer lab or in the field, analyzing and troubleshooting issues reported from customer labs and production. Work closely with the test and development team.Aid in product & feature performance analysis, evaluation of new product & SW releases to ensure that they meet the customers’ requirements.Lead technical responses for all RFX activity.Serve as regional Mobility subject matter knowledge base.Willing and able to perform lab trials along with pre-sales activities.Develop strong technical relationships within the target accounts and account teams; serve as trusted advisor to account teams and customer base.Evangelize Casa Systems Mobility Solution sets.Work with internal management to identify, qualify, and develop mobile opportunities; deliver value proposition, sales presentations, competitive positioning.Represent and prioritize requirements with internal solutions development team.QUALIFICATIONS: Requires a strong combination of technical and business development acumen and the ability to effectively manage multiple projects simultaneously.Ability to write and speak English fluently is required.Undergraduate degree in Electrical Engineering or Computer Science/Engineering.7+ to 10 years of related hands-on work experience on CORE Network Virtualization know ledge/experience in a telecom network environment.Willing and able to travel up to 50% throughout APAC and to Casa's corporate offices based in the United States.Knowledge of 5GC and 5G NR and virtualization (K8S, Openstack, Openshift…)Proficient hands on experience with virtualization (KVM/Openstack/VMWare) and containers (Dockers, Kubernetes).Advanced IP internetworking knowledge.Understanding of key business challenges facing the mobile operator community.Excellent oral and written interpersonal communication skills.Self-starter and highly motivated.Experience and technical knowledge with 3GPP GSM/GPRS/UMTS and SAE/LTE access technologies including Multi-band, multi-frequency Small Cells, WiFi and L-AA.Knowledge of subscriber management subsystems including but not limited to PCRF, HSS, OCS/OFCS, AAA, TWAP/TWAG, ePDG, Security Gateways, HomeNodeB functions.Understanding of mobile ecosystem.Home office based close to a major airport.Able to live Casa’s core values: fun work environment, innovation & risk taking; passion, dedication & perseverance; and honesty & loyalty.Casa Systems, Inc. offers a great work environment, professional development, challenging careers, and competitive benefits and compensation package. Casa Systems, Inc. participates in the E‑Verify program. Casa Systems is committed to fostering a diverse workforce and inclusive work environment free from unlawful employment discrimination and without barriers to Equal Employment Opportunity (EEO).
Casa Systems, Inc.
(IT / Development)
Detail
CategorySYSTEMS ENGINEERINGJob Location376 Jalan Tun Razak, Kuala LumpurTracking Code1374Position TypeFull-Time/RegularCasa Systems, Inc. (Nasdaq: CASA) is 5G, delivering physical, virtual and cloud-native 5G infrastructure and customer premise networking for high-speed data and multi-service communications networks. Our core and edge convergence technology enables public and private networks for both communications service providers and enterprises. Casa Systems™ products deliver higher performance, improved network flexibility and scalability, increased operational efficiency and lower total cost of ownership (TCO). Commercially deployed in more than 70 countries, Casa serves over 475 Tier 1 and regional service providers worldwide. At Casa Systems, our mission is to deliver ultra-broadband solutions that keep families, communities and the world connected. We harness our passion for innovation to drive technological solutions that allow service providers to do amazing things that improve the way we live.We are seeking to hire the services of Senior Systems Engineer (Mobile) based in Kuala Lumpur, Malaysia or Taiwan.The Senior Systems Engineer will have significant organizational impact as the technical voice of the customer ensuring customer requirements are developed and road mapped in Casa Systems’ products involving 3G+LTE+5G small cell solutions, service provider WiFi, mobile packet core, security, virtualization solutions; mobile market segment within the APAC region.This is a remote position and requires extensive travel to support customer accounts throughout APAC. The candidate should be located in Kuala Lumpur.ESSENTIAL DUTIES & RESPONSIBILITIES:Subject matter expert in the areas of licensed 3G/4G/LTE/5G small cell solutions, service provider Wi-Fi, mobile packet core(SAEGW and 5GC), security, and virtualization solutions.Responsible for defining the scope and requirements for POC and Field Trial, executing at the customer lab or in the field, analyzing and troubleshooting issues reported from customer labs and production. Work closely with the test and development team.Aid in product & feature performance analysis, evaluation of new product & SW releases to ensure that they meet the customers’ requirements.Lead technical responses for all RFX activity.Serve as regional Mobility subject matter knowledge base.Willing and able to perform lab trials along with pre-sales activities.Develop strong technical relationships within the target accounts and account teams; serve as trusted advisor to account teams and customer base.Evangelize Casa Systems Mobility Solution sets.Work with internal management to identify, qualify, and develop mobile opportunities; deliver value proposition, sales presentations, competitive positioning.Represent and prioritize requirements with internal solutions development team.QUALIFICATIONS: Requires a strong combination of technical and business development acumen and the ability to effectively manage multiple projects simultaneously.Ability to write and speak English fluently is required.Undergraduate degree in Electrical Engineering or Computer Science/Engineering.7+ to 10 years of related hands-on work experience on CORE Network Virtualization know ledge/experience in a telecom network environment.Willing and able to travel up to 50% throughout APAC and to Casa's corporate offices based in the United States.Knowledge of 5GC and 5G NR and virtualization (K8S, Openstack, Openshift…)Proficient hands on experience with virtualization (KVM/Openstack/VMWare) and containers (Dockers, Kubernetes).Advanced IP internetworking knowledge.Understanding of key business challenges facing the mobile operator community.Excellent oral and written interpersonal communication skills.Self-starter and highly motivated.Experience and technical knowledge with 3GPP GSM/GPRS/UMTS and SAE/LTE access technologies including Multi-band, multi-frequency Small Cells, WiFi and L-AA.Knowledge of subscriber management subsystems including but not limited to PCRF, HSS, OCS/OFCS, AAA, TWAP/TWAG, ePDG, Security Gateways, HomeNodeB functions.Understanding of mobile ecosystem.Home office based close to a major airport.Able to live Casa’s core values: fun work environment, innovation & risk taking; passion, dedication & perseverance; and honesty & loyalty.Casa Systems, Inc. offers a great work environment, professional development, challenging careers, and competitive benefits and compensation package. Casa Systems, Inc. participates in the E‑Verify program. Casa Systems is committed to fostering a diverse workforce and inclusive work environment free from unlawful employment discrimination and without barriers to Equal Employment Opportunity (EEO).
remote
remote
Technical Support Engineer I, CatDV (USA Hours)
Quantum (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
At Quantum, we focus on creating innovative technology and solutions to help our customers get the most value from their data. The foundation of our commitment is based on strong teams that share this passion for innovation and yet still enjoy a fun, collaborative working environment where everyone’s contributions count.About Our Software Product Support TeamThe SPS Team is a group of technical support engineers located across the country who provide world-class technical support to our customers. We strive to provide a customer focused, single point of contact for Quantum software issues, providing customers real value through ownership and prompt and friendly support. We are a team of subject matter experts who thrive in a creative and collaborative environment.Job SummaryIn this position you solve complex high-tech problems on leading edge technology in the data storage space. You’ll be working with some of the largest Broadcast, Data Center and Government customers in the world, together with an international team of passionate experts.Job DutiesAnswer technical support requests from Quantum customers and partners on Quantum's Big Data products, including CatDV, H4000 Essential, StorNext Software, StorNext Appliances, Q-Series Disk Arrays and other Quantum products.Provide remote technical support on these products and resolve highly complex issues in a wide variety of technical environments.Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause and find solutions.Get appropriate resources involved to find a quick resolution.Communicate with Product Sustaining and Development teams and escalate support issues as needed.Continuously communicate troubleshooting and resolution finding efforts to customers.Create, review, edit and manage troubleshooting and problem solution information in the CRM call handling system and the corporate knowledge database.Participate in product development programs to ensure the inclusion of service support requirements.Support beta and pre-release field evaluations of new products or product enhancements.Provide input to engineering on serviceability of new products.Work independently in a fast paced customer service environment without requiring immediate supervision.Provide training on advanced technical issues to other team members.Participate in rotating on-call schedule to provide 7x24 support for customers worldwide.Job RequirementsDegree in Computer Science or similar plus 4 or more years’ experience in a customer service technical support role.Advanced Linux/Unix system administration and troubleshooting skills on multiple Linux/Unix platforms.Advanced MySQL troubleshooting skills.Advanced Microsoft Windows system administration and troubleshooting skills.Extensive Apple knowledge/skills is a plus.Solid understanding of file system concepts (ufs, NTFS, etc), metadata, and network protocols (nfs, SMB, CIFS, etc). Familiarity with StorNext is a plus.Proficient with shell scripting and shell utilities (vi, grep, awk, sed, find, etc).Superior knowledge of fibre channel, iSCSI and SCSI technology, networking and SAN.Familiarity with FC and LAN switches.Excellent organizational skills.Ability to understand customer needs, to “read” the customer and adapt behavior/approach accordingly.Ability to multi-task between several critical customer situations at the same time.Ability to work independently, as well as contributing as a team player.Evidence of personal and professional energy and excellence.Ability to communicate fluently in English both verbally and written.Must work US Support Hours
Quantum
(Information technology and services)
Detail
At Quantum, we focus on creating innovative technology and solutions to help our customers get the most value from their data. The foundation of our commitment is based on strong teams that share this passion for innovation and yet still enjoy a fun, collaborative working environment where everyone’s contributions count.About Our Software Product Support TeamThe SPS Team is a group of technical support engineers located across the country who provide world-class technical support to our customers. We strive to provide a customer focused, single point of contact for Quantum software issues, providing customers real value through ownership and prompt and friendly support. We are a team of subject matter experts who thrive in a creative and collaborative environment.Job SummaryIn this position you solve complex high-tech problems on leading edge technology in the data storage space. You’ll be working with some of the largest Broadcast, Data Center and Government customers in the world, together with an international team of passionate experts.Job DutiesAnswer technical support requests from Quantum customers and partners on Quantum's Big Data products, including CatDV, H4000 Essential, StorNext Software, StorNext Appliances, Q-Series Disk Arrays and other Quantum products.Provide remote technical support on these products and resolve highly complex issues in a wide variety of technical environments.Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause and find solutions.Get appropriate resources involved to find a quick resolution.Communicate with Product Sustaining and Development teams and escalate support issues as needed.Continuously communicate troubleshooting and resolution finding efforts to customers.Create, review, edit and manage troubleshooting and problem solution information in the CRM call handling system and the corporate knowledge database.Participate in product development programs to ensure the inclusion of service support requirements.Support beta and pre-release field evaluations of new products or product enhancements.Provide input to engineering on serviceability of new products.Work independently in a fast paced customer service environment without requiring immediate supervision.Provide training on advanced technical issues to other team members.Participate in rotating on-call schedule to provide 7x24 support for customers worldwide.Job RequirementsDegree in Computer Science or similar plus 4 or more years’ experience in a customer service technical support role.Advanced Linux/Unix system administration and troubleshooting skills on multiple Linux/Unix platforms.Advanced MySQL troubleshooting skills.Advanced Microsoft Windows system administration and troubleshooting skills.Extensive Apple knowledge/skills is a plus.Solid understanding of file system concepts (ufs, NTFS, etc), metadata, and network protocols (nfs, SMB, CIFS, etc). Familiarity with StorNext is a plus.Proficient with shell scripting and shell utilities (vi, grep, awk, sed, find, etc).Superior knowledge of fibre channel, iSCSI and SCSI technology, networking and SAN.Familiarity with FC and LAN switches.Excellent organizational skills.Ability to understand customer needs, to “read” the customer and adapt behavior/approach accordingly.Ability to multi-task between several critical customer situations at the same time.Ability to work independently, as well as contributing as a team player.Evidence of personal and professional energy and excellence.Ability to communicate fluently in English both verbally and written.Must work US Support Hours
remote
remote
Solutions Architect, APAC
Chainlink Labs IT / Development
Remote (Asia Time Zone Permitted) Negotiable
All roles with Chainlink Labs are globally remote based. We encourage you to apply regardless of your location.As a Solutions Architect, you will be pivotal in driving the next stage of growth for Chainlink. You'll be working closely with talented sales, product management, and integrations coworkers, acting as a trusted advisor to prospective users by proving how our Chainlink decentralized oracle network can connect their blockchains to real world data securely and reliably.The Sales team will rely on your technical and product expertise throughout the sales cycle. You will be an integral part of the success for both our users and Account Executives by performing technical discovery qualification, making architectural recommendations for the solution, delivering product demonstrations and PoCs, and troubleshooting technical configuration issues.As a passionate blockchain fan and user advocate, you will connect the dots between the technical solution to business value for the user.Your ImpactQuickly understand a client’s complex ecosystems to determine how best Chainlink technology solutions can benefit themDevelop deep functional product expertise of ChainlinkWork with the Product team to identify and prioritize product and integration enhancements based on client requests and identified technical obstaclesThoroughly document proposed client solutions, to help transition your work from the sales cycle to post-sale implementation and servicingPartner with Accounts Executives on account planning and strategySupport Marketing team with evangelism activities (writing blogs, participating in demo-driven webinars, speaking at industry events, etc.)Scope, plan and deliver product presentations and demonstrations that are tailored to the user’s technical requirements and audienceDevelop Proofs of Concept (PoCs) as part of an account team to demonstrate the possibilities of ChainlinkRequirementsPre-Sales technology solutions experience, selling to startups is a plusWorking experience, or strong knowledge of, the blockchain ecosystemAbility to establish trust with users and ability to influence key decision makers in the sales cycleHands on experience with middleware, integration architecture patterns, web services technologies, and APIsExperience in any of the following is a plus: Golang, Rust, JS, Ruby, Python, C++, C, or SolidityExperience building and delivering Proofs of Concept (PoCs) and responding to functional and technical elements of proposals independently and effectivelyAbility to lead architectural discussionsA passion for technology and translating that passion into business impact for customersExcellent verbal communication, written communication, and presentation skills in front of all audiencesOur PrinciplesAt Chainlink Labs, we’re committed to the key operating principles of ownership, focus, and open dialogue. We practice complete ownership, where everyone goes the extra mile to own outcomes into success. We understand that unflinching focus is a superpower and is how we channel our activity into technological achievements for the benefit of our entire ecosystem. We embrace open dialogue and critical feedback to arrive at an accurate and truthful picture of reality that promotes both personal and organizational growth.About Chainlink LabsChainlink is the industry standard oracle network for connecting smart contracts to the real world. With Chainlink, developers can build hybrid smart contracts that combine on-chain code with an extensive collection of secure off-chain services powered by Decentralized Oracle Networks. Managed by a global, decentralized community of hundreds of thousands of people, Chainlink is introducing a fairer model for contracts. Its network currently secures billions of dollars in value for smart contracts across the decentralized finance (DeFi), insurance, and gaming ecosystems, among others. The full vision of the Chainlink Network can be found in the Chainlink 2.0 whitepaper . Chainlink is trusted by hundreds of organizations—from global enterprises to projects at the forefront of the blockchain economy—to deliver definitive truth via secure, reliable data.This role is location agnostic anywhere in the world, but we ask that you overlap some working hours with Eastern Standard Time (EST).We are a fully distributed team and have the tools and benefits to support you in your remote work environment.Chainlink Labs is an Equal Opportunity Employer.
Chainlink Labs
(IT / Development)
Detail
All roles with Chainlink Labs are globally remote based. We encourage you to apply regardless of your location.As a Solutions Architect, you will be pivotal in driving the next stage of growth for Chainlink. You'll be working closely with talented sales, product management, and integrations coworkers, acting as a trusted advisor to prospective users by proving how our Chainlink decentralized oracle network can connect their blockchains to real world data securely and reliably.The Sales team will rely on your technical and product expertise throughout the sales cycle. You will be an integral part of the success for both our users and Account Executives by performing technical discovery qualification, making architectural recommendations for the solution, delivering product demonstrations and PoCs, and troubleshooting technical configuration issues.As a passionate blockchain fan and user advocate, you will connect the dots between the technical solution to business value for the user.Your ImpactQuickly understand a client’s complex ecosystems to determine how best Chainlink technology solutions can benefit themDevelop deep functional product expertise of ChainlinkWork with the Product team to identify and prioritize product and integration enhancements based on client requests and identified technical obstaclesThoroughly document proposed client solutions, to help transition your work from the sales cycle to post-sale implementation and servicingPartner with Accounts Executives on account planning and strategySupport Marketing team with evangelism activities (writing blogs, participating in demo-driven webinars, speaking at industry events, etc.)Scope, plan and deliver product presentations and demonstrations that are tailored to the user’s technical requirements and audienceDevelop Proofs of Concept (PoCs) as part of an account team to demonstrate the possibilities of ChainlinkRequirementsPre-Sales technology solutions experience, selling to startups is a plusWorking experience, or strong knowledge of, the blockchain ecosystemAbility to establish trust with users and ability to influence key decision makers in the sales cycleHands on experience with middleware, integration architecture patterns, web services technologies, and APIsExperience in any of the following is a plus: Golang, Rust, JS, Ruby, Python, C++, C, or SolidityExperience building and delivering Proofs of Concept (PoCs) and responding to functional and technical elements of proposals independently and effectivelyAbility to lead architectural discussionsA passion for technology and translating that passion into business impact for customersExcellent verbal communication, written communication, and presentation skills in front of all audiencesOur PrinciplesAt Chainlink Labs, we’re committed to the key operating principles of ownership, focus, and open dialogue. We practice complete ownership, where everyone goes the extra mile to own outcomes into success. We understand that unflinching focus is a superpower and is how we channel our activity into technological achievements for the benefit of our entire ecosystem. We embrace open dialogue and critical feedback to arrive at an accurate and truthful picture of reality that promotes both personal and organizational growth.About Chainlink LabsChainlink is the industry standard oracle network for connecting smart contracts to the real world. With Chainlink, developers can build hybrid smart contracts that combine on-chain code with an extensive collection of secure off-chain services powered by Decentralized Oracle Networks. Managed by a global, decentralized community of hundreds of thousands of people, Chainlink is introducing a fairer model for contracts. Its network currently secures billions of dollars in value for smart contracts across the decentralized finance (DeFi), insurance, and gaming ecosystems, among others. The full vision of the Chainlink Network can be found in the Chainlink 2.0 whitepaper . Chainlink is trusted by hundreds of organizations—from global enterprises to projects at the forefront of the blockchain economy—to deliver definitive truth via secure, reliable data.This role is location agnostic anywhere in the world, but we ask that you overlap some working hours with Eastern Standard Time (EST).We are a fully distributed team and have the tools and benefits to support you in your remote work environment.Chainlink Labs is an Equal Opportunity Employer.
Service Technician - Säffle
Siemens Gamesa IT / Development
Yangon Negotiable
It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.Siemens Gamesa has a vision for renewable energy: we believe in the power of nature and technology. Help us to be ready to face the energy challenges of tomorrow and make a green footprint – join the team in creating a better future for us on our planet.We focus on hiring the best people, wherever they may be in the world. We pride ourselves on the flexibility we offer to our employees and are committed to building a workforce that can grow with the company. Siemens Gamesa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.In our culture of trust, we focus on empowerment, diversity, and continuous learning. Valuing our people is what makes us one global team, with our colleagues’ safety at the heart of our organization. How to contribute to our vision .We are now recruiting four Service Technicians for Säffle hub in Värmland. We are looking for someone who would appreciate a stimulating and varied job . You will primarily work on our new sales success SG 5.X. An onshore turbine with nominal power up to 6.6 MW. You will be responsible for troubleshooting, maintenance and inspections of our customers wind turbines. Some of your key tasks will include but not be limited to: As a service technician you will perform work task assigned by Site Lead and perform scheduled and corrective maintenance on windfarms with focus on wind turbines and related equipment. You will always work in teams of two or more.The service technicians will plan their own work and transportation within the assigned task and are responsible for reporting the completed work, time used for the task, problem/fault/issues found while working in the sites.This position provides the opportunity to make use of your knowledge within electricity and mechanics where you independently can solve problems on site to ensure high operational reliability and provide excellent service to our customers. Ensuring that on-site work is always carried out with safety as the highest priority. For electrical work, we work according to the Swedish electrical standard (SS-EN 50110-1).You will be supporting our customers both remotely and onsite and coordinate service operations and resolve product issues. This includes carrying out improvement measures and modifications.You are responsible for reporting and documentation of your work, including supervising, coordinating and follow up jobs performed by subcontractors.Our employee’s knowledge is important to us. You will therefore start with a training at Siemens Gamesas training center in Denmark as well as in different locations in Sweden.What You Need To Make a DifferencePassion for renewable energy and a sense for the importance to lead the change. We are also looking for someone who has at least a high school education with a technical focus. Education in electricity, hydraulics or mechanics is a huge advantage, as well as experience in wind power. You have a flexible schedule and have a driving license, as you will be driving to our different sites.If you get offered the position you will be getting a health check and a drug test before you start.You can communicate clearly both in Swedish and English, and you preferably already live in the area or are ready to move to the region. We also see that you…Are service minded and client focused. We believe that you have a technical interest, like to learn new skills and solve issues independently.Are responsible and have a high safety awareness.Are comfortable working on heights.Good computer knowledge. In return of your commitment we offer you… Become a part of our mission for sustainability: Clean energy for generations to come. We are a global team of diverse colleagues who share a passion for renewable energy and have a culture of trust and empowerment to make our own ideas a reality. We focus on personal and professional development to grow internally within our organization. We will offer you training in both safety and technical knowledge. Empowering our people How do you imagine the future? Our global team is on the front line of tackling the climate crisis, reducing carbon emissions – the greatest challenge we face.We believe diversity creates more opportunity for success. That’s why we recruit great minds from all walks of life: it doesn’t matter the gender, age, ethnic background, sexual orientation or disability. Our main aim is to find people from around the globe who can contribute to world-changing technology.Selection is made on an ongoing basis for the position and we are happy to see that you apply today. Your application consists of your CV and a letter in which you justify why you want to become our new colleague.In accordance with AFS 2019:3, Siemens Gamesa Renewable Energy will carry out a medical examination for height work on the final candidates in the process.If you have specific questions about the position, please contact the hiring manager Johan Sjöström; [email protected] further information regarding the recruitment process, please send an email to the primary recruiter, Elin Jonsson; [email protected] mention the Job ID: R12010 in the email.Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.
Siemens Gamesa
(IT / Development)
Detail
It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.Siemens Gamesa has a vision for renewable energy: we believe in the power of nature and technology. Help us to be ready to face the energy challenges of tomorrow and make a green footprint – join the team in creating a better future for us on our planet.We focus on hiring the best people, wherever they may be in the world. We pride ourselves on the flexibility we offer to our employees and are committed to building a workforce that can grow with the company. Siemens Gamesa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.In our culture of trust, we focus on empowerment, diversity, and continuous learning. Valuing our people is what makes us one global team, with our colleagues’ safety at the heart of our organization. How to contribute to our vision .We are now recruiting four Service Technicians for Säffle hub in Värmland. We are looking for someone who would appreciate a stimulating and varied job . You will primarily work on our new sales success SG 5.X. An onshore turbine with nominal power up to 6.6 MW. You will be responsible for troubleshooting, maintenance and inspections of our customers wind turbines. Some of your key tasks will include but not be limited to: As a service technician you will perform work task assigned by Site Lead and perform scheduled and corrective maintenance on windfarms with focus on wind turbines and related equipment. You will always work in teams of two or more.The service technicians will plan their own work and transportation within the assigned task and are responsible for reporting the completed work, time used for the task, problem/fault/issues found while working in the sites.This position provides the opportunity to make use of your knowledge within electricity and mechanics where you independently can solve problems on site to ensure high operational reliability and provide excellent service to our customers. Ensuring that on-site work is always carried out with safety as the highest priority. For electrical work, we work according to the Swedish electrical standard (SS-EN 50110-1).You will be supporting our customers both remotely and onsite and coordinate service operations and resolve product issues. This includes carrying out improvement measures and modifications.You are responsible for reporting and documentation of your work, including supervising, coordinating and follow up jobs performed by subcontractors.Our employee’s knowledge is important to us. You will therefore start with a training at Siemens Gamesas training center in Denmark as well as in different locations in Sweden.What You Need To Make a DifferencePassion for renewable energy and a sense for the importance to lead the change. We are also looking for someone who has at least a high school education with a technical focus. Education in electricity, hydraulics or mechanics is a huge advantage, as well as experience in wind power. You have a flexible schedule and have a driving license, as you will be driving to our different sites.If you get offered the position you will be getting a health check and a drug test before you start.You can communicate clearly both in Swedish and English, and you preferably already live in the area or are ready to move to the region. We also see that you…Are service minded and client focused. We believe that you have a technical interest, like to learn new skills and solve issues independently.Are responsible and have a high safety awareness.Are comfortable working on heights.Good computer knowledge. In return of your commitment we offer you… Become a part of our mission for sustainability: Clean energy for generations to come. We are a global team of diverse colleagues who share a passion for renewable energy and have a culture of trust and empowerment to make our own ideas a reality. We focus on personal and professional development to grow internally within our organization. We will offer you training in both safety and technical knowledge. Empowering our people How do you imagine the future? Our global team is on the front line of tackling the climate crisis, reducing carbon emissions – the greatest challenge we face.We believe diversity creates more opportunity for success. That’s why we recruit great minds from all walks of life: it doesn’t matter the gender, age, ethnic background, sexual orientation or disability. Our main aim is to find people from around the globe who can contribute to world-changing technology.Selection is made on an ongoing basis for the position and we are happy to see that you apply today. Your application consists of your CV and a letter in which you justify why you want to become our new colleague.In accordance with AFS 2019:3, Siemens Gamesa Renewable Energy will carry out a medical examination for height work on the final candidates in the process.If you have specific questions about the position, please contact the hiring manager Johan Sjöström; [email protected] further information regarding the recruitment process, please send an email to the primary recruiter, Elin Jonsson; [email protected] mention the Job ID: R12010 in the email.Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.
remote
remote
Junior Technical Support Analyst
HICX IT / Development
Remote (Asia Time Zone Permitted) Negotiable
HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management.We are looking for a Technical Support Analyst to assist our customers with technical problems when using our products and services.Technical Support Analyst responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.ResponsibilitiesRespond to customer queries in a timely and accurate way, via the help desk tool, email, chat, or phoneIdentify customer needs and help customers use specific featuresManage weekly status calls with our customersAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersDocumentation of customer-specific processesInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedMaintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trendsGather customer feedback and share with our Customer Success, Engineering, and Product TeamsRequirementsExperience as a Technical Support Specialist or similar Customer Success roleWorked in the software industryAbility to quickly analyze and understand complex technical issues and break them down into smaller work packagesExperience using help desk software (JIRA), documentation tools (Confluence), and other remote support toolsExcellent communication and problem-solving skillsPatience when handling tough cases is a mustMulti-tasking abilitiesApplicants must be willing to work on a shifting schedule (Morning and Afternoon) - PH Time to support clients across different time zonesSQL or PostGres skills is a plusBSc in Information Technology or relevant diploma is a plusBenefitsWork from anywhere - we are a fully remote company and we never place restrictions on locations.Flexible Paid Time Off - We offer 29 days of PTO per year to all HICX employees across the globe.Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.Work with a diverse, international team.
HICX
(IT / Development)
Detail
HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management.We are looking for a Technical Support Analyst to assist our customers with technical problems when using our products and services.Technical Support Analyst responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.ResponsibilitiesRespond to customer queries in a timely and accurate way, via the help desk tool, email, chat, or phoneIdentify customer needs and help customers use specific featuresManage weekly status calls with our customersAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersDocumentation of customer-specific processesInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedMaintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trendsGather customer feedback and share with our Customer Success, Engineering, and Product TeamsRequirementsExperience as a Technical Support Specialist or similar Customer Success roleWorked in the software industryAbility to quickly analyze and understand complex technical issues and break them down into smaller work packagesExperience using help desk software (JIRA), documentation tools (Confluence), and other remote support toolsExcellent communication and problem-solving skillsPatience when handling tough cases is a mustMulti-tasking abilitiesApplicants must be willing to work on a shifting schedule (Morning and Afternoon) - PH Time to support clients across different time zonesSQL or PostGres skills is a plusBSc in Information Technology or relevant diploma is a plusBenefitsWork from anywhere - we are a fully remote company and we never place restrictions on locations.Flexible Paid Time Off - We offer 29 days of PTO per year to all HICX employees across the globe.Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.Work with a diverse, international team.
remote
remote
Mobile App Engineer
Cake DeFi IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About CakeIn less than a year’s time, Cake has become one of the most well known platforms for helping customers to get cashflow for their cryptocurrencies in the most transparent way.Are you looking to be a part of one of the fastest growing companies in the blockchain industry and help to shape behaviour on how people are dealing with their finances in the crypto and blockchain world?We are strong believers in the potential of DeFi, and we are working everyday to push the boundaries of DeFi and Bitcoin.We work independently, take ownership of our jobs, and are passionate about making a real impact in the world we live in.For this position we are considering remote candidates and candidates who are based in Singapore. Please consider adding our email domain, cakedefi.com, to your whitelist as email responses to your applications might otherwise be filtered into your "promos" folder.About the teamOur talented engineering team pride themselves on writing good code. We care about good engineering practices, working with great people, and working on real and impactful products.We practice test-driven development, and are more than happy to allow team members the opportunity to solve problems with unconventional or cutting-edge methods. If you care about continually improving your craft, and want to work with like-minded peers, this is the place for you!What you’ll do:Take ownership of, design, develop, and maintain our mobile app. React Native expertise is necessary.Follow best coding practices when developing.Familiar with test-driven development (TDD) and implement unit tests for your work.Actively communicate with the team during development processes.Interest in working in the cryptocurrency sectorWhat you’ll need:Expert-level knowledge of React NativeExperience with native mobile development: Swift, Objective-C, Java Android, etcExperience working with Typescript and Node.js is a bonusFamiliarity with both iOS and Android UI patternsMobile-specific security considerationsSensitivity to mobile nuancesExperience working with changes to pass app store reviewKnow what npm, Lint, continuous integration (CI) are.Enjoy following clean code practicesExperienced in working with code versioning system (Git), bugs and issues tracker.We value knowledge & skills over paper qualifications.Comfortable working remotely via telecommuting. We will be working closely via Slack video calls and other collaboration tools.Why work with Cake:Do something with purpose; Be a part of the future that will shape on how people are dealing with their finances in Crypto and BlockchainFast moving, challenging and unique business problemsInternational, diverse work environment and flat hierarchyGreat career development opportunities in a growing companyCompetitive salaryFlexible working hours, unlimited discretionary leave, casual work attire
Cake DeFi
(IT / Development)
Detail
About CakeIn less than a year’s time, Cake has become one of the most well known platforms for helping customers to get cashflow for their cryptocurrencies in the most transparent way.Are you looking to be a part of one of the fastest growing companies in the blockchain industry and help to shape behaviour on how people are dealing with their finances in the crypto and blockchain world?We are strong believers in the potential of DeFi, and we are working everyday to push the boundaries of DeFi and Bitcoin.We work independently, take ownership of our jobs, and are passionate about making a real impact in the world we live in.For this position we are considering remote candidates and candidates who are based in Singapore. Please consider adding our email domain, cakedefi.com, to your whitelist as email responses to your applications might otherwise be filtered into your "promos" folder.About the teamOur talented engineering team pride themselves on writing good code. We care about good engineering practices, working with great people, and working on real and impactful products.We practice test-driven development, and are more than happy to allow team members the opportunity to solve problems with unconventional or cutting-edge methods. If you care about continually improving your craft, and want to work with like-minded peers, this is the place for you!What you’ll do:Take ownership of, design, develop, and maintain our mobile app. React Native expertise is necessary.Follow best coding practices when developing.Familiar with test-driven development (TDD) and implement unit tests for your work.Actively communicate with the team during development processes.Interest in working in the cryptocurrency sectorWhat you’ll need:Expert-level knowledge of React NativeExperience with native mobile development: Swift, Objective-C, Java Android, etcExperience working with Typescript and Node.js is a bonusFamiliarity with both iOS and Android UI patternsMobile-specific security considerationsSensitivity to mobile nuancesExperience working with changes to pass app store reviewKnow what npm, Lint, continuous integration (CI) are.Enjoy following clean code practicesExperienced in working with code versioning system (Git), bugs and issues tracker.We value knowledge & skills over paper qualifications.Comfortable working remotely via telecommuting. We will be working closely via Slack video calls and other collaboration tools.Why work with Cake:Do something with purpose; Be a part of the future that will shape on how people are dealing with their finances in Crypto and BlockchainFast moving, challenging and unique business problemsInternational, diverse work environment and flat hierarchyGreat career development opportunities in a growing companyCompetitive salaryFlexible working hours, unlimited discretionary leave, casual work attire
remote
remote
Solidity Smart Contract DeFi engineer
Cake DeFi IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About CakeCake DeFi is a Singapore-based blockchain and fintech company that empowers users to be in control of their finances by creating cash flow and harnessing the potentials of Decentralized Finance. Founded in 2019, we currently have more than 60 employees of various backgrounds and nationalities, and growing. Read more about our company at www.cakedefi.com.Cake DeFi also actively contributes to the open-source DeFiChain project. DeFiChain is a DeFi (Decentralized Finance) blockchain that, at the time of writing, has 300m USD of liquidity locked in its DEX (Decentralized Exchange), a market cap of more than 1 billion USD. It is the largest non-Turing complete blockchain and is based on Bitcoin. You will have the opportunity to work on DeFiChain at Cake. Read more about DeFiChain at www.defichain.com.We at Cake aspire to transform and decentralize finance with tomorrow’s technology, with a globally distributed and close-knit team of doers and getters. Here’s an opportunity to join a movement to break the mold. Join Cake and help us shape the future of personal finance.This is full time remote positionAbout the teamOur talented engineering team pride themselves on writing good code. We care about good engineering practices, working with great people, and working on real and impactful products.We practice test-driven development, and are more than happy to allow team members the opportunity to solve problems with unconventional or cutting-edge methods. If you care about continually improving your craft, and want to work with like-minded peers, this is the place for you!What you'll doDevelop secure and robust smart contracts on platforms.Work with frontend developers to create full-fledged decentralised applicationsCollaborate with other team members to plan projectsPerform design reviews and code reviews regularlyCreate technical specifications and documentationWhat you'll needBachelor’s degree (or higher) in computer science, computer engineering, or equivalent practical experience.Experience in building decentralised smart contracts for Ethereum and other EVM blockchainsUnderstands crypto economicsExperienced in CeFi and DeFi crypto trading strategies, including but not limited to options, futures, perpetual swap, leveraged trading, etAbility to work independently while collaborating in a fast-paced agile team.Why work with Cake:Do something with purpose; Be a part of the future that will shape on how people are dealing with their finances in Crypto and BlockchainFast moving, challenging and unique business problemsInternational, diverse work environment and flat hierarchyGreat career development opportunities in a growing companyCompetitive salaryFlexible working hours, unlimited discretionary leave, casual work attire
Cake DeFi
(IT / Development)
Detail
About CakeCake DeFi is a Singapore-based blockchain and fintech company that empowers users to be in control of their finances by creating cash flow and harnessing the potentials of Decentralized Finance. Founded in 2019, we currently have more than 60 employees of various backgrounds and nationalities, and growing. Read more about our company at www.cakedefi.com.Cake DeFi also actively contributes to the open-source DeFiChain project. DeFiChain is a DeFi (Decentralized Finance) blockchain that, at the time of writing, has 300m USD of liquidity locked in its DEX (Decentralized Exchange), a market cap of more than 1 billion USD. It is the largest non-Turing complete blockchain and is based on Bitcoin. You will have the opportunity to work on DeFiChain at Cake. Read more about DeFiChain at www.defichain.com.We at Cake aspire to transform and decentralize finance with tomorrow’s technology, with a globally distributed and close-knit team of doers and getters. Here’s an opportunity to join a movement to break the mold. Join Cake and help us shape the future of personal finance.This is full time remote positionAbout the teamOur talented engineering team pride themselves on writing good code. We care about good engineering practices, working with great people, and working on real and impactful products.We practice test-driven development, and are more than happy to allow team members the opportunity to solve problems with unconventional or cutting-edge methods. If you care about continually improving your craft, and want to work with like-minded peers, this is the place for you!What you'll doDevelop secure and robust smart contracts on platforms.Work with frontend developers to create full-fledged decentralised applicationsCollaborate with other team members to plan projectsPerform design reviews and code reviews regularlyCreate technical specifications and documentationWhat you'll needBachelor’s degree (or higher) in computer science, computer engineering, or equivalent practical experience.Experience in building decentralised smart contracts for Ethereum and other EVM blockchainsUnderstands crypto economicsExperienced in CeFi and DeFi crypto trading strategies, including but not limited to options, futures, perpetual swap, leveraged trading, etAbility to work independently while collaborating in a fast-paced agile team.Why work with Cake:Do something with purpose; Be a part of the future that will shape on how people are dealing with their finances in Crypto and BlockchainFast moving, challenging and unique business problemsInternational, diverse work environment and flat hierarchyGreat career development opportunities in a growing companyCompetitive salaryFlexible working hours, unlimited discretionary leave, casual work attire
remote
remote
Data Warehouse Engineer (Remote)
Pelago IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Are you passionate about building great products? Do you want to redefine the way travellers explore the world? Keen to be part of this growth journey with a bunch of amazing people? Then Pelago is the place for you!We are looking for ambitious and motivated talents who are excited about staying on the cutting edge of Technology and always keen on innovating new ways to drive growth and taking our startup to new heights.WHO ARE WE?Pelago is a travel experiences platform created by Singapore Airlines Group. Think of us as a travel magazine that you can book - highly curated, visually inspiring, with the trust and quality of Singapore Airlines. We connect you with global, local cultures and ideas so you can expand your life.We are a team of diverse, passionate, empowered, inclusive, authentic and open individuals who share the same values and strive towards a common goal!WHAT CAN WE OFFER YOU?A unique opportunity to take end-to-end ownership of your workstream to deliver real value to users.Platforms to solve real user problems concerning travel planning & booking with innovative products/services.An amazing peer group to work with, and the ability to learn from the similarly great minds around you.An opportunity to be an integral part of shaping the company’s growth and culture with a diverse, fun, and dynamic environment with teammates from different parts of the world.Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!WHAT WILL YOU DO?We are looking for an experienced Data Warehouse Engineer to create and manage the data warehouse for Pelago. You will be responsible for designing data pipelines to collate and store data from multiple databases to the Data Warehouse. This data will serve as the single source of truth for all analytical and engineering needs - generating analytic reports, decision making, data science etc. You will be a part of the wider Engineering team.Act as the owner of the data WarehouseModelling, maintenance and security of the Data Warehouse including determining data storage needs and data mappingsBuild out scalable and reliable ETL pipelines and processes to ingest data from a large number and variety of data sourcesExecuting ETL performance tuning and data integration maintenanceWork closely with data scientists and analysts to ensure data availability for all use cases such as data science, dashboarding, reporting, etc.WHAT EXPERTISE YOU NEED TO HAVE?A degree or higher in Computer Science, Electronics or Electrical Engineering, Software Engineering, Information Technology or other related technical disciplinesDeep expertise with SQL on analytics (OLAP) databases (preferably Redshift, Snowflake, or similar database)Experience in transforming data model requirements into Data solutionsExperience with robust and efficient cloud-based data warehouse/data lake operationDeep understanding of databases and best engineering practices - include handling and logging errors, monitoring the system, understanding how to scale up, and knowledge of database administrationExperience working with Event Streaming platforms like Kafka (preferred), Kinesis etc. is a plusPassionate about data, new data technologies, and discovering new and interesting solutions to the company’s data needsExcellent communication skills to communicate with the product development engineers to coordinate development of data pipelines, and or any new features that can be built on top of the results of data analysisExperience coding in PythonIf you’re as excited as we are in this journey, do apply directly with a copy of your full resume and portfolio (if any). We'll reach out to you as soon as we can!
Pelago
(IT / Development)
Detail
Are you passionate about building great products? Do you want to redefine the way travellers explore the world? Keen to be part of this growth journey with a bunch of amazing people? Then Pelago is the place for you!We are looking for ambitious and motivated talents who are excited about staying on the cutting edge of Technology and always keen on innovating new ways to drive growth and taking our startup to new heights.WHO ARE WE?Pelago is a travel experiences platform created by Singapore Airlines Group. Think of us as a travel magazine that you can book - highly curated, visually inspiring, with the trust and quality of Singapore Airlines. We connect you with global, local cultures and ideas so you can expand your life.We are a team of diverse, passionate, empowered, inclusive, authentic and open individuals who share the same values and strive towards a common goal!WHAT CAN WE OFFER YOU?A unique opportunity to take end-to-end ownership of your workstream to deliver real value to users.Platforms to solve real user problems concerning travel planning & booking with innovative products/services.An amazing peer group to work with, and the ability to learn from the similarly great minds around you.An opportunity to be an integral part of shaping the company’s growth and culture with a diverse, fun, and dynamic environment with teammates from different parts of the world.Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!WHAT WILL YOU DO?We are looking for an experienced Data Warehouse Engineer to create and manage the data warehouse for Pelago. You will be responsible for designing data pipelines to collate and store data from multiple databases to the Data Warehouse. This data will serve as the single source of truth for all analytical and engineering needs - generating analytic reports, decision making, data science etc. You will be a part of the wider Engineering team.Act as the owner of the data WarehouseModelling, maintenance and security of the Data Warehouse including determining data storage needs and data mappingsBuild out scalable and reliable ETL pipelines and processes to ingest data from a large number and variety of data sourcesExecuting ETL performance tuning and data integration maintenanceWork closely with data scientists and analysts to ensure data availability for all use cases such as data science, dashboarding, reporting, etc.WHAT EXPERTISE YOU NEED TO HAVE?A degree or higher in Computer Science, Electronics or Electrical Engineering, Software Engineering, Information Technology or other related technical disciplinesDeep expertise with SQL on analytics (OLAP) databases (preferably Redshift, Snowflake, or similar database)Experience in transforming data model requirements into Data solutionsExperience with robust and efficient cloud-based data warehouse/data lake operationDeep understanding of databases and best engineering practices - include handling and logging errors, monitoring the system, understanding how to scale up, and knowledge of database administrationExperience working with Event Streaming platforms like Kafka (preferred), Kinesis etc. is a plusPassionate about data, new data technologies, and discovering new and interesting solutions to the company’s data needsExcellent communication skills to communicate with the product development engineers to coordinate development of data pipelines, and or any new features that can be built on top of the results of data analysisExperience coding in PythonIf you’re as excited as we are in this journey, do apply directly with a copy of your full resume and portfolio (if any). We'll reach out to you as soon as we can!
remote
remote
Product Support Engineer - APAC (Fully Remote)
Primer IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Primer is solving the biggest problem in paymentsThe last two decades have seen an explosion in new payment services to support new ways to pay around the world - from digital wallets, mobile payments, and open banking, to Buy Now Pay Later and crypto. Great for consumers! But, incredibly complex for merchants and developers. That’s where Primer comes in.Primer is the world's first automation platform for payments. With Primer, merchants and developers have all the underlying infrastructure and "lego blocks" they need to build the best buying experiences for their customers.We're also creating an all-new open distribution channel for payment services to reach new merchants. Any developer can build a connection on Primer; merchants then simply 'click and connect' to the services they need to build their desired payment flows within their Primer dashboard.We have an all-star global team from across the world of payments and fintech - ex Braintree-PayPal, Stripe, Checkout, Tink, Recurly, TrueLayer, Paddle, Plaid, Kount, and more.Since starting in January 2020, we've raised from top tier investors including Accel, Balderton and Iconiq, to enable us to solve the biggest problem in payments.The way we work is different at PrimerOur culture is about removing the roadblocks to doing your best work. We can focus on taking initiative, letting the best ideas win, and valuing output over anything else. We celebrate progress (with tacos, goats, and more that you'll learn while you speak to us!). And we’ve had a lot to celebrate!Underpinning all of this is our 'trust by default'. You’ll work remotely, wherever works best for you, have unlimited coworking access, unlimited time off, no company spending approvals, regular whole company retreats, team workations, and open access to people across the company. So, One Of Our Favourite Approaches To Solving Problems Is Simply We find the best thinking and work come from removing limiting assumptions.If anything is possible, then what will you do?Let’s put that question in the context of your role...You’re a clear and empathetic communicator, who can:Quickly get to the heart of what our customers are trying to achievetroubleshoot and resolve complex problemshelp our product managers and engineers understand the nuances of customer issuestactfully manage internal and external stakeholder expectationsbuild effective working relationships with your colleagues across the globeYou’re a technical ace, who is:ready to get your hands dirty to reproduce issues or test solutionsknowledgeable about REST APIsable to search and analyze logscapable of interpreting code in at least one programming languageeager to fill in gaps wherever your expertise might be neededYou’re an experienced support pro, with:at least two years of experience in a customer-facing technical rolefamiliarity with Zendesk, JIRA, Salesforce, and other tools of the tradegreat prioritization and triage skillsthe analytical skill to understand the problems our customers faceWhat you’ll do:Troubleshoot complex issues for our merchants, communicating with both customers and partners via email and Slack, and tracking issues to resolution in ZendeskWork internally with engineers and product teams to find root causes and identify solutionsDevelop expert knowledge of Primer’s products and the payments landscape in generalContribute to our knowledge base and suggest improvements to our documentationWe're a rapidly growing company, where everyone can have an input into how things are done - you'll wear multiple hats and roll up your sleeves, building Primer with us from the ground upExperience in payments isn't a requirement, as long as you're comfortable learning on your feet. If you are a confident and resourceful self-starter who thrives in a fast-paced environment full of growth and change, and you get a real feeling of accomplishment from solving problems and delighting customers, we'd love to talk to you! Our Benefits 100% remote working - work from anywhere you like, however you like ?Competitive share options ?Unlimited holiday ✈️Co-working space access ?Team socials - quarterly workations, annual company retreats and virtual events ?Laptop, screens and accessories of your choosing! ?Additional £500 towards your home office setup ?Unlimited learning budget ?Medical insurance via SafetyWings ?Location-specific benefits - pension, 401k, health insurance etc.
Primer
(IT / Development)
Detail
Primer is solving the biggest problem in paymentsThe last two decades have seen an explosion in new payment services to support new ways to pay around the world - from digital wallets, mobile payments, and open banking, to Buy Now Pay Later and crypto. Great for consumers! But, incredibly complex for merchants and developers. That’s where Primer comes in.Primer is the world's first automation platform for payments. With Primer, merchants and developers have all the underlying infrastructure and "lego blocks" they need to build the best buying experiences for their customers.We're also creating an all-new open distribution channel for payment services to reach new merchants. Any developer can build a connection on Primer; merchants then simply 'click and connect' to the services they need to build their desired payment flows within their Primer dashboard.We have an all-star global team from across the world of payments and fintech - ex Braintree-PayPal, Stripe, Checkout, Tink, Recurly, TrueLayer, Paddle, Plaid, Kount, and more.Since starting in January 2020, we've raised from top tier investors including Accel, Balderton and Iconiq, to enable us to solve the biggest problem in payments.The way we work is different at PrimerOur culture is about removing the roadblocks to doing your best work. We can focus on taking initiative, letting the best ideas win, and valuing output over anything else. We celebrate progress (with tacos, goats, and more that you'll learn while you speak to us!). And we’ve had a lot to celebrate!Underpinning all of this is our 'trust by default'. You’ll work remotely, wherever works best for you, have unlimited coworking access, unlimited time off, no company spending approvals, regular whole company retreats, team workations, and open access to people across the company. So, One Of Our Favourite Approaches To Solving Problems Is Simply We find the best thinking and work come from removing limiting assumptions.If anything is possible, then what will you do?Let’s put that question in the context of your role...You’re a clear and empathetic communicator, who can:Quickly get to the heart of what our customers are trying to achievetroubleshoot and resolve complex problemshelp our product managers and engineers understand the nuances of customer issuestactfully manage internal and external stakeholder expectationsbuild effective working relationships with your colleagues across the globeYou’re a technical ace, who is:ready to get your hands dirty to reproduce issues or test solutionsknowledgeable about REST APIsable to search and analyze logscapable of interpreting code in at least one programming languageeager to fill in gaps wherever your expertise might be neededYou’re an experienced support pro, with:at least two years of experience in a customer-facing technical rolefamiliarity with Zendesk, JIRA, Salesforce, and other tools of the tradegreat prioritization and triage skillsthe analytical skill to understand the problems our customers faceWhat you’ll do:Troubleshoot complex issues for our merchants, communicating with both customers and partners via email and Slack, and tracking issues to resolution in ZendeskWork internally with engineers and product teams to find root causes and identify solutionsDevelop expert knowledge of Primer’s products and the payments landscape in generalContribute to our knowledge base and suggest improvements to our documentationWe're a rapidly growing company, where everyone can have an input into how things are done - you'll wear multiple hats and roll up your sleeves, building Primer with us from the ground upExperience in payments isn't a requirement, as long as you're comfortable learning on your feet. If you are a confident and resourceful self-starter who thrives in a fast-paced environment full of growth and change, and you get a real feeling of accomplishment from solving problems and delighting customers, we'd love to talk to you! Our Benefits 100% remote working - work from anywhere you like, however you like ?Competitive share options ?Unlimited holiday ✈️Co-working space access ?Team socials - quarterly workations, annual company retreats and virtual events ?Laptop, screens and accessories of your choosing! ?Additional £500 towards your home office setup ?Unlimited learning budget ?Medical insurance via SafetyWings ?Location-specific benefits - pension, 401k, health insurance etc.
remote
remote
Engineering Manager, Reliability
GitLab IT / Development
Remote (Asia Time Zone Permitted) Negotiable
GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute .The Manager, Engineering (Reliability) leads an engineering team composed of SREs that is relentlessly focused on the reliability of GitLab's SaaS offerings. They see the team as their product. They emphasize building a world-class team and putting them in the optimal position to succeed. They own the delivery of product commitments and they are always looking to improve the productivity of their team. They must also coordinate across departments to accomplish collaborative goals.Job GradeThe Manager, Infrastructure is a grade 8 .ResponsibilitiesRecruit and retain an incredible team that lives our valuesImprove the happiness and productivity of the teamOwn Incident Response, Change Management, and ObservabilityHold regular 1:1's with team membersManage agile projectsWork across departments within engineering to improve the quality, security, and performance of the productRequirements2-5 years managing software engineering, SRE, DevOps, or similar teamsExperience operating a consumer scale platformExperience with management of a globally-dispersed teamComputer science education or equivalent experienceInterest in open source and developer toolsExquisite communication skillsManagement at GitLabNice-to-havesOnline community participationRemote work experienceStartup experienceSignificant open source contributionsPerformance IndicatorsManager, Engineering (Infrastructure), Have The Following Job-family Performance IndicatorsGitLab.com AvailabilityHiring Actual vs PlanInfrastructure Cost per GitLab.com Monthly Active UsersInfrastructure Cost vs PlanDiversityHandbook Update FrequencyTeam Member Retention For Colorado residents: The base salary range for this role’s listed level is currently $141,100 - $247,900 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S.8-5-101 et seq.Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .
GitLab
(IT / Development)
Detail
GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute .The Manager, Engineering (Reliability) leads an engineering team composed of SREs that is relentlessly focused on the reliability of GitLab's SaaS offerings. They see the team as their product. They emphasize building a world-class team and putting them in the optimal position to succeed. They own the delivery of product commitments and they are always looking to improve the productivity of their team. They must also coordinate across departments to accomplish collaborative goals.Job GradeThe Manager, Infrastructure is a grade 8 .ResponsibilitiesRecruit and retain an incredible team that lives our valuesImprove the happiness and productivity of the teamOwn Incident Response, Change Management, and ObservabilityHold regular 1:1's with team membersManage agile projectsWork across departments within engineering to improve the quality, security, and performance of the productRequirements2-5 years managing software engineering, SRE, DevOps, or similar teamsExperience operating a consumer scale platformExperience with management of a globally-dispersed teamComputer science education or equivalent experienceInterest in open source and developer toolsExquisite communication skillsManagement at GitLabNice-to-havesOnline community participationRemote work experienceStartup experienceSignificant open source contributionsPerformance IndicatorsManager, Engineering (Infrastructure), Have The Following Job-family Performance IndicatorsGitLab.com AvailabilityHiring Actual vs PlanInfrastructure Cost per GitLab.com Monthly Active UsersInfrastructure Cost vs PlanDiversityHandbook Update FrequencyTeam Member Retention For Colorado residents: The base salary range for this role’s listed level is currently $141,100 - $247,900 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S.8-5-101 et seq.Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .
remote
remote
Solutions Engineer (Singapore)
Yugabyte IT / Development
Remote (Asia Time Zone Permitted) Negotiable
At Yugabyte, we are on a mission to build the default database for cloud native applications in a multi cloud world. We are well underway on this journey with YugabyteDB, the open source, high-performance, distributed SQL database that runs on any cloud and enables developers to get instantly productive using well-known APIs. And the best is yet to come! We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.We are looking for a solutions engineer who will be responsible for helping users to understand, design and build reliable, scalable systems using YugaByte DB. This role requires a mix of software architecture skills to design/implement practical solutions as well as the ability to work with developers in order to identify patterns or tools that can make building the solutions easier.The ideal candidate would take user success seriously with respect to the software design, deployment and day 2 operations. This would involve coming up with reusable tools and libraries, building ecosystem and framework integrations, documenting how to use these clearly, etc. You will work closely with the users, sales and engineering to identify gaps that require solutions and pass feedback to influence the roadmap where needed. Responsibilities Design, develop and implement solution architecture for software projects on top of YugaByte DB.Help end-users with evaluating both YugaByte DB and various other open-source technologiesAdvise users and customers on a wide range of topics such as app architecture, deployment paradigms, ecosystem integration best practices and more in order to make optimal use of YugaByte DB.Work with our community users to understand their needs and ensure their success by developing reusable tools and frameworks.Work closely with our sales team to develop the requisite libraries and best-practices in order to ensure smooth and successful Proof-of-Value. Requirements B.A. / B.S. or equivalent work experience5+ years of software development experienceWorking knowledge and ability to code with modern languages (e.g. Java, Python, Node.js, C/C++, Java, C#)Working knowledge of SQL and ability to model use cases on SQL databasesAbility to write good documentation.Nice To Haves Hands-on experience with modern public cloud infrastructure and other cloud native technologies such as Kubernetes and PrometheusExcellent presentation and communication skillsKnowledge of NoSQL databases.Interview Process: Health and safety remain a top priority for all of our roles. As such, all Yugabyte interviews are held virtually, so we can all continue doing our part with social distancing and containment efforts. Although we are based in Silicon Valley, we hire exceptional folks wherever they are! Our process usually lasts 2-3 weeks, and consists of a phone screen, Zoom interviews including senior leaders. Our Benefits Remote workCompetitive SalaryFull Health BenefitsMonthly Wellness ReimbursementInternet and Phone ReimbursementHome Office Setup Reimbursement Equal Employment Opportunity Statement As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
Yugabyte
(IT / Development)
Detail
At Yugabyte, we are on a mission to build the default database for cloud native applications in a multi cloud world. We are well underway on this journey with YugabyteDB, the open source, high-performance, distributed SQL database that runs on any cloud and enables developers to get instantly productive using well-known APIs. And the best is yet to come! We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.We are looking for a solutions engineer who will be responsible for helping users to understand, design and build reliable, scalable systems using YugaByte DB. This role requires a mix of software architecture skills to design/implement practical solutions as well as the ability to work with developers in order to identify patterns or tools that can make building the solutions easier.The ideal candidate would take user success seriously with respect to the software design, deployment and day 2 operations. This would involve coming up with reusable tools and libraries, building ecosystem and framework integrations, documenting how to use these clearly, etc. You will work closely with the users, sales and engineering to identify gaps that require solutions and pass feedback to influence the roadmap where needed. Responsibilities Design, develop and implement solution architecture for software projects on top of YugaByte DB.Help end-users with evaluating both YugaByte DB and various other open-source technologiesAdvise users and customers on a wide range of topics such as app architecture, deployment paradigms, ecosystem integration best practices and more in order to make optimal use of YugaByte DB.Work with our community users to understand their needs and ensure their success by developing reusable tools and frameworks.Work closely with our sales team to develop the requisite libraries and best-practices in order to ensure smooth and successful Proof-of-Value. Requirements B.A. / B.S. or equivalent work experience5+ years of software development experienceWorking knowledge and ability to code with modern languages (e.g. Java, Python, Node.js, C/C++, Java, C#)Working knowledge of SQL and ability to model use cases on SQL databasesAbility to write good documentation.Nice To Haves Hands-on experience with modern public cloud infrastructure and other cloud native technologies such as Kubernetes and PrometheusExcellent presentation and communication skillsKnowledge of NoSQL databases.Interview Process: Health and safety remain a top priority for all of our roles. As such, all Yugabyte interviews are held virtually, so we can all continue doing our part with social distancing and containment efforts. Although we are based in Silicon Valley, we hire exceptional folks wherever they are! Our process usually lasts 2-3 weeks, and consists of a phone screen, Zoom interviews including senior leaders. Our Benefits Remote workCompetitive SalaryFull Health BenefitsMonthly Wellness ReimbursementInternet and Phone ReimbursementHome Office Setup Reimbursement Equal Employment Opportunity Statement As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
remote
remote
Customer Solutions Engineering – Mobile, Android
Biofourmis (Biotechnology)
Remote (Asia Time Zone Permitted) Negotiable
Biofourmis is a rapidly growing, global digital health company filled with committed, passionate professionals who care about augmenting personalized care and empowering people with complex chronic conditions to live better and healthier lives. We are pioneering an entirely new category of medicine by developing clinically validated, software-based therapeutics to provide improved outcomes for patients, smarter engagement & tracking tools for clinicians, and cost-effective solutions for payers. We are collectively devoted to a single-minded idea: powering personally predictive care.Our dynamic growth has been marked by quadrupled headcount in the last 12 months via both expansion & acquisition, yielding a global footprint with offices in Boston, Singapore, Bangalore, and Zurich. We are backed by prominent international venture capital investment & have cultivated relationships with worldwide healthcare stakeholders over the last 5 years. Our talented team features numerous PhD's in Data Science and Biostatistics, over 80 patents, prolific scientific publications, world-class systems, developers & engineers, and leaders in the clinical operations space.SummaryCustomer Solutions Engineering group at Biofourmis strives to deliver exceptional customer experience as they adopt a suite of Biofourmis' platforms and solutions with the objective of delivering personalised care and improved outcomes to patients. As a Customer Solutions Engineering - Android Mobile developer, you will work closely with Product Management team and Customer Support / Operations team to understand real-world customer scenarios and use-cases, debug and troubleshoot issues, develop and deliver targeted features, solutions and change requests using latest mobile technologies to address the customer needs and requirements in an Agile manner.Responsibilities:Partner with the product management team to understand client use-cases and scenarios and prioritize features requestsProactively manage stakeholders communication related to deliverables, risks, feature changesDebug and Troubleshoot customer issuesBuild and improve the mobile experiences for Biofourmis mobile appsCoordinate with cross-functional teams (Web, Backend, DevOps, Product Design etc.) for impact analysis, development and deliveryExperience / Training:3-5 years of android application development experience with strong programming experience in Kotlin and JavaDeep understanding about Android SDK, OOP, SOLID principlesKnowledge of various architectural approaches including MVVM and popular libraries and frameworksExperience building maintainable and testable code bases, including unit testing and UI testing techniques.Extensive experience in maintaining applications, crash analytics, remote debugging, continuous integration and version control.Developed and maintained apps that have been pushed to Google Play.Experience working in an Agile based development work cultureGood in Git-based repository management.Experience working with Bluetooth wearable devices is a plus.Experience with implementing audio/video calls is a plus.Education:Bachelor/Master's degree in Computer Science/Software Engineering or relevant field.Skills:Ability to work with multiple prioritiesExcellent written and oral communication skills.Proven ability to work independently and also to collaborate with other team members.
Biofourmis
(Biotechnology)
Detail
Biofourmis is a rapidly growing, global digital health company filled with committed, passionate professionals who care about augmenting personalized care and empowering people with complex chronic conditions to live better and healthier lives. We are pioneering an entirely new category of medicine by developing clinically validated, software-based therapeutics to provide improved outcomes for patients, smarter engagement & tracking tools for clinicians, and cost-effective solutions for payers. We are collectively devoted to a single-minded idea: powering personally predictive care.Our dynamic growth has been marked by quadrupled headcount in the last 12 months via both expansion & acquisition, yielding a global footprint with offices in Boston, Singapore, Bangalore, and Zurich. We are backed by prominent international venture capital investment & have cultivated relationships with worldwide healthcare stakeholders over the last 5 years. Our talented team features numerous PhD's in Data Science and Biostatistics, over 80 patents, prolific scientific publications, world-class systems, developers & engineers, and leaders in the clinical operations space.SummaryCustomer Solutions Engineering group at Biofourmis strives to deliver exceptional customer experience as they adopt a suite of Biofourmis' platforms and solutions with the objective of delivering personalised care and improved outcomes to patients. As a Customer Solutions Engineering - Android Mobile developer, you will work closely with Product Management team and Customer Support / Operations team to understand real-world customer scenarios and use-cases, debug and troubleshoot issues, develop and deliver targeted features, solutions and change requests using latest mobile technologies to address the customer needs and requirements in an Agile manner.Responsibilities:Partner with the product management team to understand client use-cases and scenarios and prioritize features requestsProactively manage stakeholders communication related to deliverables, risks, feature changesDebug and Troubleshoot customer issuesBuild and improve the mobile experiences for Biofourmis mobile appsCoordinate with cross-functional teams (Web, Backend, DevOps, Product Design etc.) for impact analysis, development and deliveryExperience / Training:3-5 years of android application development experience with strong programming experience in Kotlin and JavaDeep understanding about Android SDK, OOP, SOLID principlesKnowledge of various architectural approaches including MVVM and popular libraries and frameworksExperience building maintainable and testable code bases, including unit testing and UI testing techniques.Extensive experience in maintaining applications, crash analytics, remote debugging, continuous integration and version control.Developed and maintained apps that have been pushed to Google Play.Experience working in an Agile based development work cultureGood in Git-based repository management.Experience working with Bluetooth wearable devices is a plus.Experience with implementing audio/video calls is a plus.Education:Bachelor/Master's degree in Computer Science/Software Engineering or relevant field.Skills:Ability to work with multiple prioritiesExcellent written and oral communication skills.Proven ability to work independently and also to collaborate with other team members.
remote
remote
Solutions Architect - APAC
Camunda (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
At Camunda, we have a simple goal: automate any processes, anywhere. All the way from Zalando’s online shop to NASA’s space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they are and what they entail.Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of tens of thousands of users across companies such as Vodafone, ING, Allianz, Lufthansa and Atlassian design, automate and improve mission-critical business processes end-to-end with Camunda. Camunda has been repeatedly recognized by Deloitte as a high-growth company and has a presence in Germany, United States, UK, Singapore and Australia.Your role:As a Solutions Architect you’re the key person when it comes to convincing prospects and enabling customers about Camundas open source technology. As a highly skilled tech expert you’ll be in charge of demonstrating how to integrate Camunda into existing IT architectures and enabling them in how they can gain the agility, visibility and scale that is needed to achieve digital transformation. This includes the creation of proof of concepts, conducting training, custom demos as well as solution architectures – variety guaranteed.You’ll be dealing with software developers and IT architects, but also present to and train business stakeholders. This role is a perfect match between Technical Pre-Sales best practices, a few Post-Sales activities, hands-on software engineering tasks, and interesting discussions about innovative IT architectures. The success of Camunda’s Solution Architects is measured by a high technical win rate.This is a remote position and can be based in Australia, Singapore, India, Hong Kong or the Philippines.What you’ll do:Lead demos and product related Q&A sessionsImplement customer requirements to our Camunda product portfolioConduct proof of concepts and custom demos for prospectsCreate and discuss solution architecturesLearn about new technologies and create prototypesCreate and maintain pre- and post-sales content and technical artifactsConduct training sessionsAct as a trusted advisor to ensure our customers are successful with our technology What you’ll bring along:Bachelor's degree in a technical field (e.g. Information Systems, Business Informatics, Computer Science)3+ years of relevant technical hands-on experience with knowledge of current software engineering technologies (including Java) as well as common IT-architectures3+ years experience in an Enterprise Technical Pre-Sales or Consulting role.It's easy for you to map business requirements to a technical solution an come up with a plan on how to achieve themYou are a team player who enjoys communicating with peopleStrong verbal and written communications in English as well as presentation skillsKnowledge of an additional Asian language is plusExperience with BPM/BPMN/Orchestration/Process Automation is also a strong plus What we have to offer:A high growth software company with 4.7 Glassdoor rating and a >98% CEO approvalA team of wonderful and highly qualified colleagues working in a friendly and agile environmentFlexible working conditions and ability to work remotelyCompetitive compensation, benefits, and time offFreedom of choice for your technical equipment, e.g. Mac or Linux or Windows Camunda is an equal opportunity employer and we value diversity at our company.”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applications will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/ .#APACApply
Camunda
(Information technology and services)
Detail
At Camunda, we have a simple goal: automate any processes, anywhere. All the way from Zalando’s online shop to NASA’s space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they are and what they entail.Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of tens of thousands of users across companies such as Vodafone, ING, Allianz, Lufthansa and Atlassian design, automate and improve mission-critical business processes end-to-end with Camunda. Camunda has been repeatedly recognized by Deloitte as a high-growth company and has a presence in Germany, United States, UK, Singapore and Australia.Your role:As a Solutions Architect you’re the key person when it comes to convincing prospects and enabling customers about Camundas open source technology. As a highly skilled tech expert you’ll be in charge of demonstrating how to integrate Camunda into existing IT architectures and enabling them in how they can gain the agility, visibility and scale that is needed to achieve digital transformation. This includes the creation of proof of concepts, conducting training, custom demos as well as solution architectures – variety guaranteed.You’ll be dealing with software developers and IT architects, but also present to and train business stakeholders. This role is a perfect match between Technical Pre-Sales best practices, a few Post-Sales activities, hands-on software engineering tasks, and interesting discussions about innovative IT architectures. The success of Camunda’s Solution Architects is measured by a high technical win rate.This is a remote position and can be based in Australia, Singapore, India, Hong Kong or the Philippines.What you’ll do:Lead demos and product related Q&A sessionsImplement customer requirements to our Camunda product portfolioConduct proof of concepts and custom demos for prospectsCreate and discuss solution architecturesLearn about new technologies and create prototypesCreate and maintain pre- and post-sales content and technical artifactsConduct training sessionsAct as a trusted advisor to ensure our customers are successful with our technology What you’ll bring along:Bachelor's degree in a technical field (e.g. Information Systems, Business Informatics, Computer Science)3+ years of relevant technical hands-on experience with knowledge of current software engineering technologies (including Java) as well as common IT-architectures3+ years experience in an Enterprise Technical Pre-Sales or Consulting role.It's easy for you to map business requirements to a technical solution an come up with a plan on how to achieve themYou are a team player who enjoys communicating with peopleStrong verbal and written communications in English as well as presentation skillsKnowledge of an additional Asian language is plusExperience with BPM/BPMN/Orchestration/Process Automation is also a strong plus What we have to offer:A high growth software company with 4.7 Glassdoor rating and a >98% CEO approvalA team of wonderful and highly qualified colleagues working in a friendly and agile environmentFlexible working conditions and ability to work remotelyCompetitive compensation, benefits, and time offFreedom of choice for your technical equipment, e.g. Mac or Linux or Windows Camunda is an equal opportunity employer and we value diversity at our company.”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applications will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/ .#APACApply
remote
remote
Network Operations Engineer
Schroders (Investment management)
Remote (Asia Time Zone Permitted) Negotiable
Who We’re Looking ForWe’re looking for an experienced Network Operations Engineer who can work on the support and continued development of the network estate here at Schroders. You’ll bring knowledge, drive, enthusiasm and a passion for technology. We’ve got a diverse portfolio of technologies at here and your goal is to maintain and build at the highest possible levels to drive customer satisfaction and enable a technology focused working environment for our users.The Global Communications team are responsible for telephony, IT Estates, networking and security infrastructure. This role has a primary focus on campus and data centre networks, wide area networks as well as Internet hosting, market data and B2B environments as well as next generation firewalls, load-balancers and cloud platforms. We are looking for candidate who can bring a genuine interest in operations for our networking and security infrastructure and work in our fast-paced environment.About SchrodersWe’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we’ve been around for over 200 years, but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.The team The Singapore based APAC Technology Infrastructure Team provides primary operations and engineering services for all infrastructure components across the Asia-Pacific region and the rest of the world working in a Follow-The-Sun global support model. You will work closely with our monitoring and first line support teams as well as our Engineering teams based in APAC and abroad.What You’ll DoWork as part of a Global multi-locational cross-matrix team in a dynamic environmentBe a key part of our team to drive forward and maintain our technical estateA predominantly operational and sustaining engineering role, with change and project work as requiredWorking closely with other teams such including Service Desk, Platforms, Information Security and End User ServicesProactively own incidents, problems or issues adhering to SLA’s and OLA’s where relevantAct as a technical resource for change requests and project worksAct as a technical resource for maintenance, firmware upgrades, and recurring patch cyclesUtilise documented Standard Operating Procedures and other documentation providedWork using Servicenow to update incidents and requestsHave awareness of the technology roadmap for existing and new technologiesThe Knowledge, Experience And Qualifications You’ll NeedAt least 3 years of network operations support experience within financial servicesMust have supported the network infrastructure in a large organisation or global MNCPossess CCNA qualification and/or holding or working actively towards CCNPWorking knowledge of the following;Branch & Data Centre Switching & RoutingWireless technologies, setup, troubleshooting and securityEnterprise Firewalls especially CheckPoint and Palo AltoInternet routing and securityUnderstanding of cloud technologies is a big plusCommon interior and exterior routing protocolsSite-to-Site and Remote Access VPN technologiesProxy technologies, Bluecoat or McAfeeLoad BalancersIP Address management and network services such as DNS, DHCP and NTPNetwork management, monitoring & Diagnostic ToolsNetwork probes and packet capture analysisExperience working within the ITIL FrameworkExperience of ServiceNowKnowledge of voice, video and audio-visual solutionsWhat You’ll Be LikeA keen team player with the ability to work across time zonesDesire to care about the detailsCommitted to deliver innovative solutionsEnjoys analysing and solving problemsSelf-motivated and enthusiasticAble to be flexible and work under pressure and with tight deadlinesEnjoys interacting with users(SIN01629)
Schroders
(Investment management)
Detail
Who We’re Looking ForWe’re looking for an experienced Network Operations Engineer who can work on the support and continued development of the network estate here at Schroders. You’ll bring knowledge, drive, enthusiasm and a passion for technology. We’ve got a diverse portfolio of technologies at here and your goal is to maintain and build at the highest possible levels to drive customer satisfaction and enable a technology focused working environment for our users.The Global Communications team are responsible for telephony, IT Estates, networking and security infrastructure. This role has a primary focus on campus and data centre networks, wide area networks as well as Internet hosting, market data and B2B environments as well as next generation firewalls, load-balancers and cloud platforms. We are looking for candidate who can bring a genuine interest in operations for our networking and security infrastructure and work in our fast-paced environment.About SchrodersWe’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we’ve been around for over 200 years, but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.The team The Singapore based APAC Technology Infrastructure Team provides primary operations and engineering services for all infrastructure components across the Asia-Pacific region and the rest of the world working in a Follow-The-Sun global support model. You will work closely with our monitoring and first line support teams as well as our Engineering teams based in APAC and abroad.What You’ll DoWork as part of a Global multi-locational cross-matrix team in a dynamic environmentBe a key part of our team to drive forward and maintain our technical estateA predominantly operational and sustaining engineering role, with change and project work as requiredWorking closely with other teams such including Service Desk, Platforms, Information Security and End User ServicesProactively own incidents, problems or issues adhering to SLA’s and OLA’s where relevantAct as a technical resource for change requests and project worksAct as a technical resource for maintenance, firmware upgrades, and recurring patch cyclesUtilise documented Standard Operating Procedures and other documentation providedWork using Servicenow to update incidents and requestsHave awareness of the technology roadmap for existing and new technologiesThe Knowledge, Experience And Qualifications You’ll NeedAt least 3 years of network operations support experience within financial servicesMust have supported the network infrastructure in a large organisation or global MNCPossess CCNA qualification and/or holding or working actively towards CCNPWorking knowledge of the following;Branch & Data Centre Switching & RoutingWireless technologies, setup, troubleshooting and securityEnterprise Firewalls especially CheckPoint and Palo AltoInternet routing and securityUnderstanding of cloud technologies is a big plusCommon interior and exterior routing protocolsSite-to-Site and Remote Access VPN technologiesProxy technologies, Bluecoat or McAfeeLoad BalancersIP Address management and network services such as DNS, DHCP and NTPNetwork management, monitoring & Diagnostic ToolsNetwork probes and packet capture analysisExperience working within the ITIL FrameworkExperience of ServiceNowKnowledge of voice, video and audio-visual solutionsWhat You’ll Be LikeA keen team player with the ability to work across time zonesDesire to care about the detailsCommitted to deliver innovative solutionsEnjoys analysing and solving problemsSelf-motivated and enthusiasticAble to be flexible and work under pressure and with tight deadlinesEnjoys interacting with users(SIN01629)
remote
remote
Technical Support Engineer - APAC
Camunda (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
At Camunda, we have a simple goal: automate any processes, anywhere. All the way from Zalando’s online shop to NASA’s space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they are and what they entail.Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of tens of thousands of users across companies such as Vodafone, ING, Allianz, Lufthansa and Atlassian design, automate and improve mission-critical business processes end-to-end with Camunda. Camunda has been repeatedly recognized by Deloitte as a high-growth company and has a presence in Germany, United States, UK, Singapore and Australia.Role Description:As a Technical Support Engineer, you will be part of a highly motivated worldwide team devoted to providing exceptional technical support to Camunda Customers. Our Customer-centric culture and close teamwork with Engineering, Customer Success, and Product Management provide an environment built for success.This is a remote role and can be based anywhere in APAC. What you’ll be doing:Respond to Customer tickets and assist in troubleshooting and resolving challengesDocument Customer interactions and all activity related to the issue resolution processManage your ticket flow, escalations, SLAs and workloadReplicate product bugs and provide pertinent information to EngineeringWork closely with your team members to provide exceptional support to our Customers and each otherContribute to the problem resolution database and other systems focused on continuous improvementWhat you’ll bring along:5 or more years of Technical Support experienceOutstanding communication skills including the ability to match a Customer’s communication style and de-escalate stressful situationsProven troubleshooting skillsJava experience and expertiseCloud experience and expertiseDatabase experience and expertiseComputer Science degree or equivalent experiencePassion for helping resolve Customer issues and assisting team membersBPM is a plusWhat we have to offer:A high growth software company with outstanding Glassdoor rating and CEO approvalA team of wonderful and highly qualified colleagues working in a friendly and agile environmentFlexible working conditions and ability to work remotelyCompetitive compensation, benefits, and time offFreedom of choice for your technical equipment, e.g. Mac or Linux or WindowsFree German and English classes”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applications will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!#APACApply
Camunda
(Information technology and services)
Detail
At Camunda, we have a simple goal: automate any processes, anywhere. All the way from Zalando’s online shop to NASA’s space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they are and what they entail.Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of tens of thousands of users across companies such as Vodafone, ING, Allianz, Lufthansa and Atlassian design, automate and improve mission-critical business processes end-to-end with Camunda. Camunda has been repeatedly recognized by Deloitte as a high-growth company and has a presence in Germany, United States, UK, Singapore and Australia.Role Description:As a Technical Support Engineer, you will be part of a highly motivated worldwide team devoted to providing exceptional technical support to Camunda Customers. Our Customer-centric culture and close teamwork with Engineering, Customer Success, and Product Management provide an environment built for success.This is a remote role and can be based anywhere in APAC. What you’ll be doing:Respond to Customer tickets and assist in troubleshooting and resolving challengesDocument Customer interactions and all activity related to the issue resolution processManage your ticket flow, escalations, SLAs and workloadReplicate product bugs and provide pertinent information to EngineeringWork closely with your team members to provide exceptional support to our Customers and each otherContribute to the problem resolution database and other systems focused on continuous improvementWhat you’ll bring along:5 or more years of Technical Support experienceOutstanding communication skills including the ability to match a Customer’s communication style and de-escalate stressful situationsProven troubleshooting skillsJava experience and expertiseCloud experience and expertiseDatabase experience and expertiseComputer Science degree or equivalent experiencePassion for helping resolve Customer issues and assisting team membersBPM is a plusWhat we have to offer:A high growth software company with outstanding Glassdoor rating and CEO approvalA team of wonderful and highly qualified colleagues working in a friendly and agile environmentFlexible working conditions and ability to work remotelyCompetitive compensation, benefits, and time offFreedom of choice for your technical equipment, e.g. Mac or Linux or WindowsFree German and English classes”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applications will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!#APACApply
remote
remote
Senior Site Reliability Engineer - Frontend Team
Kraken Digital Asset Exchange IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About KrakenOur mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!About The RoleThis is a fully remote role, we will consider applicants based in North America, South America, Asia and EMEA.Our Engineering team is having a blast while delivering the most sophisticated crypto-trading platform out there. Help us continue to define and lead the industry.As part of Kraken's Frontend SRE Team, you will work within a world-class team of engineers building Kraken's infrastructure. As a Site Reliability Engineer, you will be keeping one of the fastest growing companies in the world up and available in a 24/7 environment. You will bring your own technical expertise to monitor and support staging and production environments, build tooling, CI/CD pipelines, deployment specs and generally automate internal processes to empower developers and improve team efficiency.ResponsibilitiesMonitor and support Staging and Production environmentsImprove Developer Tooling, help with building Docker images, manage our Continuous Integration (CI) pipelines for automating quality testingManage releases using Kubernetes and NomadImplement tooling to keep track of key metrics and generate alertsCollaborate with Dev, QA, and Product teams, jump in to support and improve development and release cycleDevelop tools and bots to improve and automate internal processesSupport a fully distributed team operating across numerous timezonesRequirements3+ years experience working in a SRE, DevOps or equivalent experience as a Backend Developer working with Infrastructure1+ years experience with a programming language (NodeJS, Rust, Golang, or Python)Extensive experience with monitoring tools such as Grafana, Prometheus, Splunk, and ELKThorough knowledge of Docker and orchestration tools such as Kubernetes or NomadAbility to configure and maintain different types of proxy services such as Nginx and HAProxyProficient in Git source version-controlPassion for improving process and productsExperience configuring Continuous Integration (CI)Ability to thrive while working independently and remotely in a team-based environmentSelf-starter, ability to context-switch between various projects, codebases and conceptsAbility to independently debug problems involving the network and operating systemWell-versed in scripting languages, building and administration of LinuxInterest in security and a thoughtful and thorough consideration of the security implications of development decisionsNice to havesPassion for open-source and contributing back to the communityKnowledge about Cloudflare Caching, Page Rules and WorkersExperience with Hashicorp Vault and its PKI featuresOrchestrating deployments and container management with NomadExperience with Kubernetes for Local development tools such as TiltExperience with ReactJS and/or NextJS frameworksExperience with Cloud infrastructureExperience benchmarking applications and identifying bottlenecksExperience with Slack, Jira, Google, and/or Gitlab APIsExperience with monitoring / alerting (primarily with Prometheus / Grafana) and knowledge of best practices in the areaExperience with distributed systems and technologies (gRPC, Kafka, NoSQL, SQL, Redis, ...)Location Tagging: #US #EU #APACWe’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.Check out all our open roles at https://www.kraken.com/careers . Stay in the know Follow us on Twitter Catch up on our blog Follow us on LinkedIn
Kraken Digital Asset Exchange
(IT / Development)
Detail
About KrakenOur mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!About The RoleThis is a fully remote role, we will consider applicants based in North America, South America, Asia and EMEA.Our Engineering team is having a blast while delivering the most sophisticated crypto-trading platform out there. Help us continue to define and lead the industry.As part of Kraken's Frontend SRE Team, you will work within a world-class team of engineers building Kraken's infrastructure. As a Site Reliability Engineer, you will be keeping one of the fastest growing companies in the world up and available in a 24/7 environment. You will bring your own technical expertise to monitor and support staging and production environments, build tooling, CI/CD pipelines, deployment specs and generally automate internal processes to empower developers and improve team efficiency.ResponsibilitiesMonitor and support Staging and Production environmentsImprove Developer Tooling, help with building Docker images, manage our Continuous Integration (CI) pipelines for automating quality testingManage releases using Kubernetes and NomadImplement tooling to keep track of key metrics and generate alertsCollaborate with Dev, QA, and Product teams, jump in to support and improve development and release cycleDevelop tools and bots to improve and automate internal processesSupport a fully distributed team operating across numerous timezonesRequirements3+ years experience working in a SRE, DevOps or equivalent experience as a Backend Developer working with Infrastructure1+ years experience with a programming language (NodeJS, Rust, Golang, or Python)Extensive experience with monitoring tools such as Grafana, Prometheus, Splunk, and ELKThorough knowledge of Docker and orchestration tools such as Kubernetes or NomadAbility to configure and maintain different types of proxy services such as Nginx and HAProxyProficient in Git source version-controlPassion for improving process and productsExperience configuring Continuous Integration (CI)Ability to thrive while working independently and remotely in a team-based environmentSelf-starter, ability to context-switch between various projects, codebases and conceptsAbility to independently debug problems involving the network and operating systemWell-versed in scripting languages, building and administration of LinuxInterest in security and a thoughtful and thorough consideration of the security implications of development decisionsNice to havesPassion for open-source and contributing back to the communityKnowledge about Cloudflare Caching, Page Rules and WorkersExperience with Hashicorp Vault and its PKI featuresOrchestrating deployments and container management with NomadExperience with Kubernetes for Local development tools such as TiltExperience with ReactJS and/or NextJS frameworksExperience with Cloud infrastructureExperience benchmarking applications and identifying bottlenecksExperience with Slack, Jira, Google, and/or Gitlab APIsExperience with monitoring / alerting (primarily with Prometheus / Grafana) and knowledge of best practices in the areaExperience with distributed systems and technologies (gRPC, Kafka, NoSQL, SQL, Redis, ...)Location Tagging: #US #EU #APACWe’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.Check out all our open roles at https://www.kraken.com/careers . Stay in the know Follow us on Twitter Catch up on our blog Follow us on LinkedIn
Site Reliability Engineer
Toptal IT / Development
Yangon Negotiable
About The JobToptal developers work with speed and efficiency to deliver the highest quality of work. We are looking for someone who is passionate about their client’s business, and ready to work on exciting projects with Fortune 500 companies and Silicon Valley startups, with great rates and zero hassles. If you are looking for a place to advance your career, enhance your skill set, and build connections around the globe, Toptal is right for you.About ToptalToptal is an exclusive network of top freelancers from around the world. Fortune 500 companies and Silicon Valley startups hire Toptal for their most important projects. Toptal is one of the fastest-growing fully remote networks and empowers freelance software developers, designers, finance experts, product managers, and project managers worldwide to grow and excel in their freelance careers.Toptal clients vary in sizes and industries, from enterprise organizations and big tech companies to Silicon Valley startups and renowned universities. Once you enter the network, our matchers will contact you with project opportunities that fit your expertise and preferences. We have experts in over 120 countries who get to work remotely on projects that meet their career ambitions.About The RoleWe are looking for a Site Reliability Engineer who will be in charge of improving all of our current systems and processes. You will be responsible for the availability, quality, and reliability of our platform services and applications, ensuring they satisfy the requirements of all stakeholders. You will also be responsible for performing in-depth analysis of the possible risks and countermeasures for them.RequirementsEnglish language proficiencyAt least 3 years of professional experience as Site Reliability EngineerProject management skillsA keen attention to detailFull-time availability is a strong advantageIf you’re interested in pursuing an engaging career working on full-time freelance jobs for exclusive clients, take the next step by clicking apply and filling out the short form to get started.#RemoteJobSiteReliabilityEngineering
Toptal
(IT / Development)
Detail
About The JobToptal developers work with speed and efficiency to deliver the highest quality of work. We are looking for someone who is passionate about their client’s business, and ready to work on exciting projects with Fortune 500 companies and Silicon Valley startups, with great rates and zero hassles. If you are looking for a place to advance your career, enhance your skill set, and build connections around the globe, Toptal is right for you.About ToptalToptal is an exclusive network of top freelancers from around the world. Fortune 500 companies and Silicon Valley startups hire Toptal for their most important projects. Toptal is one of the fastest-growing fully remote networks and empowers freelance software developers, designers, finance experts, product managers, and project managers worldwide to grow and excel in their freelance careers.Toptal clients vary in sizes and industries, from enterprise organizations and big tech companies to Silicon Valley startups and renowned universities. Once you enter the network, our matchers will contact you with project opportunities that fit your expertise and preferences. We have experts in over 120 countries who get to work remotely on projects that meet their career ambitions.About The RoleWe are looking for a Site Reliability Engineer who will be in charge of improving all of our current systems and processes. You will be responsible for the availability, quality, and reliability of our platform services and applications, ensuring they satisfy the requirements of all stakeholders. You will also be responsible for performing in-depth analysis of the possible risks and countermeasures for them.RequirementsEnglish language proficiencyAt least 3 years of professional experience as Site Reliability EngineerProject management skillsA keen attention to detailFull-time availability is a strong advantageIf you’re interested in pursuing an engaging career working on full-time freelance jobs for exclusive clients, take the next step by clicking apply and filling out the short form to get started.#RemoteJobSiteReliabilityEngineering
remote
remote
Technical Support Specialist
Ombori (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
OmboriGrid is hiring a Technical Support Specialist to work in Philippines.What does Ombori Apps do?We are creating the leading platform to power digital experiences in physical spaces. We are bringing the power and flexibility of the online world into the physical world, helping our clients to create smart stores, smart cities, and smart spaces.We created Ombori Grid, a fully developed, easily integrated and scalable SaaS platform which enables us and our partners to rapidly build, deploy, and manage a wide range of customizable solutions.Slick customer experience is at the heart of everything we do. We bridge a wide range of IoT devices, AI and machine learning powered cognitive services with touch screens and mobile phones to create solutions that are memorable, easy to use, and delight our customers.Our mission is to transform the way people shop, visit, and enjoy leisure time.We're growing fast. In February 2021 we took second round of investment of 60million SEK to fund the next stage of our expansion.What will you be doing?You will play a critical role for increasing customer lifetime value and customer satisfaction. It can be achieved through both reactive support and pro-active monitoring. With the overall mission to ensure a smooth experience for end users interacting with Ombori product and solutions.You will be a resourceful problem solver who has a well-developed sense of service and think that problem-solving is fun and rewarding. This is an exciting time to join us as we are rapidly expanding!Your role will involve the following:Answering inquiries and perform first and second line support.Acting as the key person in remote troubleshooting and resolution of customer reported issues involving on-site hardware and software.Ensuring each customer support request is handled within their SLA.Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their obstacles.Performing proactive monitoring and act on it to prevent or minimize impact to the customers.Escalating issues that need third line support attention (tech team or partners on the site)Tracking and reporting performance on Support Key metrics internally to stakeholders.Identifying sales inquiries that are masquerading as support requests and pass them to the sales team.Proactively identifying and implement improvements to the support process and tools.Engaging with Product and Tech team to influence product roadmap based on the issues, feedbacks and observation from customer sites.Are you the right fit?We’re looking for someone who has:Experience in a similar role. Technical support experience involving hardware, software and networking.IT skills. Understanding of Linux, Windows and MacOS operating systems and ability to use command line tools and similar tools for troubleshooting.Extraordinary communication and people skills. You will need to be fluent in both written and spoken English. You will also need to be comfortable working with colleagues and clients for whom English is not a primary language. Ability to explain complex concepts and solutions.Solution orientation. Strong desire to help people solving complex problems.Networking. Ability to leverage resources within the company to get to right answers and achieve resolution through self drive.Prioritizing. Ability to handle and prioritize a portfolio of tickets at various stages of resolution.Working time flexibility. Ability to work different business hours with on-call rotation (8-16, 16-24 or 24-8 CET)Why join Ombori?We’re looking for people who relish a challenge and enjoy pushing themselves. Don’t expect to stay in your comfort zone - our clients are demanding, and they expect the best. But here’s what we offer you.Be part of a growing international team of talented professionals. You’ll find yourself working alongside people from countries such as Sweden, Russia, China, Hungary, the UK, and the Philippines.Work on challenging, innovative projects with high profile clients and partners throughout the world. You’ll have the satisfaction that comes from delivering ground-breaking results that will be used by millions of people together with our clients (including well-known brands like Target, Dufry, IKEA, H&M, Lindt, Max Fashion, and ACE Hardware) and partners (Microsoft, Samsung, Intel, ITAB Avanade, Tech Data).Develop your full potential. We pride ourselves on having a culture that allows everyone to feel valued and empowered. As part of Ombori, you’ll be expected to step up and take ownership of whatever you work on. Show us what you can do and carve out a role that’s perfect for you.Interested? Let’s talk.
Ombori
(Information technology and services)
Detail
OmboriGrid is hiring a Technical Support Specialist to work in Philippines.What does Ombori Apps do?We are creating the leading platform to power digital experiences in physical spaces. We are bringing the power and flexibility of the online world into the physical world, helping our clients to create smart stores, smart cities, and smart spaces.We created Ombori Grid, a fully developed, easily integrated and scalable SaaS platform which enables us and our partners to rapidly build, deploy, and manage a wide range of customizable solutions.Slick customer experience is at the heart of everything we do. We bridge a wide range of IoT devices, AI and machine learning powered cognitive services with touch screens and mobile phones to create solutions that are memorable, easy to use, and delight our customers.Our mission is to transform the way people shop, visit, and enjoy leisure time.We're growing fast. In February 2021 we took second round of investment of 60million SEK to fund the next stage of our expansion.What will you be doing?You will play a critical role for increasing customer lifetime value and customer satisfaction. It can be achieved through both reactive support and pro-active monitoring. With the overall mission to ensure a smooth experience for end users interacting with Ombori product and solutions.You will be a resourceful problem solver who has a well-developed sense of service and think that problem-solving is fun and rewarding. This is an exciting time to join us as we are rapidly expanding!Your role will involve the following:Answering inquiries and perform first and second line support.Acting as the key person in remote troubleshooting and resolution of customer reported issues involving on-site hardware and software.Ensuring each customer support request is handled within their SLA.Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their obstacles.Performing proactive monitoring and act on it to prevent or minimize impact to the customers.Escalating issues that need third line support attention (tech team or partners on the site)Tracking and reporting performance on Support Key metrics internally to stakeholders.Identifying sales inquiries that are masquerading as support requests and pass them to the sales team.Proactively identifying and implement improvements to the support process and tools.Engaging with Product and Tech team to influence product roadmap based on the issues, feedbacks and observation from customer sites.Are you the right fit?We’re looking for someone who has:Experience in a similar role. Technical support experience involving hardware, software and networking.IT skills. Understanding of Linux, Windows and MacOS operating systems and ability to use command line tools and similar tools for troubleshooting.Extraordinary communication and people skills. You will need to be fluent in both written and spoken English. You will also need to be comfortable working with colleagues and clients for whom English is not a primary language. Ability to explain complex concepts and solutions.Solution orientation. Strong desire to help people solving complex problems.Networking. Ability to leverage resources within the company to get to right answers and achieve resolution through self drive.Prioritizing. Ability to handle and prioritize a portfolio of tickets at various stages of resolution.Working time flexibility. Ability to work different business hours with on-call rotation (8-16, 16-24 or 24-8 CET)Why join Ombori?We’re looking for people who relish a challenge and enjoy pushing themselves. Don’t expect to stay in your comfort zone - our clients are demanding, and they expect the best. But here’s what we offer you.Be part of a growing international team of talented professionals. You’ll find yourself working alongside people from countries such as Sweden, Russia, China, Hungary, the UK, and the Philippines.Work on challenging, innovative projects with high profile clients and partners throughout the world. You’ll have the satisfaction that comes from delivering ground-breaking results that will be used by millions of people together with our clients (including well-known brands like Target, Dufry, IKEA, H&M, Lindt, Max Fashion, and ACE Hardware) and partners (Microsoft, Samsung, Intel, ITAB Avanade, Tech Data).Develop your full potential. We pride ourselves on having a culture that allows everyone to feel valued and empowered. As part of Ombori, you’ll be expected to step up and take ownership of whatever you work on. Show us what you can do and carve out a role that’s perfect for you.Interested? Let’s talk.
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