Alphanumeric is hiring licensed Healthcare Professionals HCPs (Nurse or Pharmacist) to work remotely on a 24 x 7 Covid-19 Vaccine Contact Center supporting major life science organizations. This center supports 9 languages, and we are looking for Bi-lingual candidates (Mandarin, Cantonese, Japanese, Korean, Hindi, Urdu, Bahasa, Tai, Tagalog. English written and spoken is a must.As an HCP you will report to the Team Lead. Primary responsibility will be to answer inbound calls from health care providers (HCPs), patients and others regarding vaccines and communicate complex medical information. Please only apply if you are based in MalaysiaHighlights Of The RolePaid training on pharmaceutical products as well as support processesFully Benefited ( Medical, Dental, Vision and more)100% Remote WorkResponsibilitiesRespond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product quality complaints, HCP and patient educationPrimary responsibility will be to answer inbound calls from health care providers and patients about medications and communicate complex medical information.Provide in-depth information and specific product prescribing information, clinical studies, and medical letters.Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.Certificates, License informationHealth Care Professional With An Active License To Practice In Nursing Pharmacy Or Other Health Care Fields (Example ASN, BSN, RPH, PharmD) Is a Requirement In Addition To2-3 years related customer service or pharmaceutical experience.Active license to practice in good standingComputer SkillsProficient in the use of Microsoft Office ApplicationsExperience using Salesforce/CRM and softphone preferredAdditional SkillsAbility to communicate well both verbally and in written formActive listening skillsTeam player with a positive attitudeStrong Logic and reasoning aptitudes requiredAbility to work remotely when requestedMust have a quiet office space free of interruption to conduct professional calls on behalf of a client.Must have an internet connection with speeds of 15MBPS upload and 15 MBPS downloadProficient in the use of Microsoft Office ApplicationsLanguages RequiredBilingual English/Japanese or English/Korean or English/Hindi or English Bahasa or English Urdu or English/TagalogEnglish/Mandarin, English/Cantonese, English TaiAbility to work any shiftVaccines experience preferred