Senior Customer Training Engineer - Analog Mixed Signal - Remote Worker
Siemens EDA (Siemens Digital Industries Software)
Remote (Asia Time Zone Permitted)
Position Summary: Mentor Graphics is now Siemens EDASiemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design. As a Senior Customer Training Engineer, you will be responsible for all aspects of training delivery, and content development for Analog/Mixed Signal family of Siemens EDA products.You will have the opportunity to work with a team of designers and industry experts. You will get to work in a flexible, high energy, positive environment with great potential to learn, contribute, feel challenged, produce great results, experience success, and have a clear path for personal and professional growth. You will be part of a great team doing what you love and loving what you do!Training delivery will be performed in three ways: virtual class delivery, in-person class delivery (post pandemic), and pre-recorded training materials that are available to users in an on-demand self-paced format. In-person classes are held at Siemens EDA training centers and at customer sites. You will work with training operations to schedule training events.For training content development, you will work with customers, sales, product division and support groups to determine enhancements to existing classes, and to identify new classes for development. Based on this guidance, you will plan and create materials that will be presented not only by you, but also by instructors worldwide. Depending on the delivery format, the training materials include slides used for live class lectures, hands-on labs that will reinforce learning, videos for self-paced training, and assessments for various training formats.The primary objective of this position to develop and deliver high quality training that will increase customer knowledge and drive product adoption at customer sites.EssentialDuties: Training Delivery:Be prepared and knowledgeable in the subject matter, the tools, and the training materials.Present yourself in a professional manner.Answer student questions in a professional manner, and as needed, note the question, ask the product or support group, and get the answer back to the student in a timely manner.Report back to the product group, support, sales, Learning Services any items that need action as a result of a training event.Review class feedback gathered in student surveys or other means and take appropriate action to continually improve the class materials and your own performance.Training Development:Manage and maintain training materials based on the product release schedules.Develop the curriculum plan for creating new classes and maintaining existing classesGet buy-in from other instructors and support from the product and support groupsUtilize standard templates and tools (Microsoft Word, PowerPoint and Camtasia) to create the appropriate high-quality training materials.Hold reviews for updates, and beta classes for new courses to gather feedback for improvements. Implement the improvements.Involvement in the specification and review of materials developed by colleagues.Release the training classes and verify that materials are correctly setup for consumption in training events.Continuous Learning and Development:Continue to learn more about AMS tools and new featuresAttend internal technical events and external technical conferences to stay technically currentIdentify opportunities to continually improve your class presentation and teaching skillsWork with the product and support groups to learn more about the tools and how they are used at customer sites.Relationships:Develop and maintain relationships with the product group, support, sales and other resources in Learning Services.Education andExperience: Education & Experience:BSEE or MSEE5+ years of experience in Analog/Mixed Signal: using AMS tools on design projects, supporting customers (internal or external), or marketing.Prior experience with Siemens EDA AMS software (AFS, Symphony, Eldo, Questa ADMS, EZwave) or experience with AMS products from other EDA vendors is a major plus.Experience developing and/or delivering technical training is a plus.Knowledge of adult learning theory, preferably in a technical environment is a plus.SpecializedKnowledge and Skills: Understanding Analog/Mixed Signal Design and analysis principles is a requirementExperience using AMS tools in a design project setting is a plus.The ability to determine appropriateness of training materials based on learner skill level and learning style is required.Must have strong presentation and teaching skills, ideally in a technical setting.Must be able to take complicated subject matter and distill it down to a customer focused training session. Must have excellent customer-focused writing and editing skills.Must have demonstrated ability to work well in cross-functional team environment, and work collaboratively on a teamDemonstrated ability to respond to multiple conflicting priorities, manage changing priorities and respond appropriately to unexpected changes.Must possess time management, communications, inter-personal, verbal, listening, problem solving, trouble-shooting, decision-making and organizational skills.Reacts well in collaborative discussions, clarifies situations, remains open to all sides, stays focused on resolution, develops others' and own ideas.Ability to learn and grow into other product areas such as IC design and verificationLocation/ Travel:Up to 50% travel per year (post pandemic)Located in Remote, Wilsonville, Boston, Fremont, Austin, Chicago, Newbury, Grenoble, Munich, India, PacRimRemote Worker OkCoreCompetencies: Customer Focus - Cultivating strategic customer relationships and ensuring that the customer perspective is the driving force behind all business activities.Quality of Work - Advocating, developing and providing the highest quality work product.Results - Setting high goals for personal and/or group accomplishment; using measurement methods to monitor progress toward goal attainment; tenaciously working to meet or exceed those goals while deriving satisfaction from the process of goal achievement and continuous improvement.Communications and Teamwork - Using appropriate interpersonal styles and communication methods to influence and build effective relationships with customers (e.g. peers, functional partners, external vendors, alliance partners, etc.).Job Knowledge - Exhibiting industry best practice knowledge, subject matter expertise, and subject matter understanding. Demonstrating and encouraging in others a zeal for new knowledge, experiences, and challenges. Regularly creating and taking advantage of learning opportunities.Integrity and Trust - Demonstrating high standards of ethics and values, setting a positive example for others even in the face of opposition.At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalmindsWhere permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.Organization: Digital IndustriesCompany: Siemens Industry Software Inc.Experience Level: Experienced ProfessionalJob Type: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable dischargefrom military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here.Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. 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