Job DescriptionThe Zendesk Customer Education team is responsible for providing our customers with content and training experiences that encourage the adoption and optimization of our products. Whether it is online training, customized training, or classroom-style or virtual live events, our team is always looking for ways to innovate and improve the customer experience. We want you to be a part of that.As a Senior Trainer, you should be passionate about customer service, versatile, creative, and have a phenomenal work ethic. You will keep up-to-date on our products as they evolve and collaborate with a worldwide team to advance our customers’ knowledge of and passion for Zendesk. You will be the leader on the Training Delivery team by using and sharing your experience and knowledge of the training discipline. Like what you have read so far? Join us then!What You’ll Be DoingDeliver high quality and engaging live and recorded training sessions to new and existing customersPerform content maintenance on courses as advised by the Instructional Design teamPartner with Instructional Designers to provide content feedback to improve training materials and programsGain a proven understanding of all Zendesk products and be capable of answering various questions from customers during their trainingWork closely with customers to understand and customize training content to meet their needs during custom engagementsSchedule, prioritize, and coordinate all custom training sessions and required travelDeliver training sessions at large scale live training eventsCollaborate with and work alongside team members on a range of internal projectsServe as a mentor to junior team members and as a team leader in developing delivery skills across the regional training team.Be an advocate for Customer Education and partner with other teams and orgs to promote learning and educational opportunitiesBe Zendesk CertifiedTravel nationally and occasionally internationally to deliver trainingWhat You Bring To The RoleExcellent written and verbal communication skills, including strong presentation skillsExcellent interpersonal skills - a dynamic, enthusiastic, upbeat individual who connects well with others5+ years of working experience providing training, SaaS experience a plusTech-savvy and are analytical, a good problem solver and are self-sufficientOrganized, methodical, and thoroughAbility to thrive in a remote working environmentPrioritization and ability to handle multiple projects and tasks concurrentlyAbility to communicate sophisticated business software processes effectivelyAbility to enable on and deliver new training content quicklyUp to 25% travel requiredZendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 87,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Individuals seeking employment at Zendesk are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.About Zendesk - Champions Of Customer ServiceZendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected]
with your specific accommodation request.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.