Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?ResponsibilitiesReview and investigate all user-generated content for offensiveness/inappropriateness to ensure they are in compliance with our Community Guidelines, with high accuracy at a fast paceModerate content submitted by users using a back office tool to approve and reject postsAnalyze user content to provide feedback to the social and marketing team with trends, sentiment/market observations, and common end-user errors - you will be our eyes and ears, and will know our users best!Provide feedback on improvements to enhance user experienceEngage and build relationships through one-on-one as well as one-to-many conversationsProvide appropriate responses and solutions to all user-related questions with prompt, accurate, and courteous responses; can be both creative and analytical in problem-solvingDocumenting and communicating/reporting all issues to the appropriate teams/departmentsRequirementsExcellent English communication and composition skills (written and verbal) - ability to compose a grammatically correct, concise, and accurate written responseExcellent customer service skills - communicate correctly and clearly with users, maintain focus on issues in a fast-paced environment, clearly understand and state the issues/needs users present.Ability to follow through with user issues to resolution.Ability to empathize with and prioritize user needs.Excellent documentation skills - ownership of and prioritize user issues.Be able to make quick decisions in a fast paced and dynamic environment.Comfortable with high volume posts.Strong attention to detail and consistency.Strong troubleshooting and problem-solving skills.Strong sense of responsibility and resistance to stress.Self-motivated and results-oriented.Comfortability with remote work is preferred.Strong teamwork and interpersonal skills.Experience with Gmail, Zendesk, and Confluence/Jira.Well-versed with Facebook, Instagram, Reddit, and Twitter.Experience in content moderation and/or customer service is a plus.Experience in the blockchain/crypto space is a plus.Passion for the world of cryptocurrency and related ecosystems.Working at BinanceDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire