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remote
remote
Network Operation Manager
HCL Tech (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Build and manage the offshore teams and direct all related People/ Process and Technology competencies. • Formalize internal process to ramp-up expertise of resources  • Work with SDM on day to day operations. • Manage client relationship at multiple levels of customer organization • Manage service levels and go beyond contracted SLA and deliver value add  • Vendor management • People Management and engagement (Attrition control).  • Lead in the technology selection and organizational build-up efforts  • Collaborate with Account management teams to qualify Business expansion opportunities.  • Identify and manage infrastructure technical standards that are relevant to our customer  • Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.  • Secure infrastructure architecture compliance in HCL.  • Drive research activities, and keep updated on market trends.  • Infrastructure architecture quality assurance and making sure that EA certification is performed in deliveries  • Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.  • Work with IT Security and Compliance team to define the security architecture concept that can support customers.  • Support overall IT strategy with the relevant infrastructure architecture.  • Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are “designed for operations”  • Overall P&L responsibility.  • Expansion of services to fill all gamut’s of infrastructure-increase breadth.  • Focus on project opportunities and transformation initiatives • ITIL process definitions and implementation • Automation in service delivery • Resource management, Utilization and Billing  • Management reporting  • Conduct regular in depth service and process audits.  • Employee retention, motivation and training  • Focus on grooming people from L1 to L2, L2 to L3 within select timelines • Value add to customer - YOY by working closely with the Transformation and  • Consulting group for Architecture gap assessment studies  • Implementation of new technologies  • Consolidation / Virtualization opportunities  • Reduce business impact of outages  • Cost savings through better solutions  • Enhance operational efficiencies  • Overall SLA management – Operation interaction with technologies Lead  • Overall Service Owner • Overall Customer and Employee Satisfaction 
HCL Tech
(Information technology and services)
Build and manage the offshore teams and direct all related People/ Process and Technology competencies. • Formalize internal process to ramp-up expertise of resources  • Work with SDM on day to day operations. • Manage client relationship at multiple levels of customer organization • Manage service levels and go beyond contracted SLA and deliver value add  • Vendor management • People Management and engagement (Attrition control).  • Lead in the technology selection and organizational build-up efforts  • Collaborate with Account management teams to qualify Business expansion opportunities.  • Identify and manage infrastructure technical standards that are relevant to our customer  • Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.  • Secure infrastructure architecture compliance in HCL.  • Drive research activities, and keep updated on market trends.  • Infrastructure architecture quality assurance and making sure that EA certification is performed in deliveries  • Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.  • Work with IT Security and Compliance team to define the security architecture concept that can support customers.  • Support overall IT strategy with the relevant infrastructure architecture.  • Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are “designed for operations”  • Overall P&L responsibility.  • Expansion of services to fill all gamut’s of infrastructure-increase breadth.  • Focus on project opportunities and transformation initiatives • ITIL process definitions and implementation • Automation in service delivery • Resource management, Utilization and Billing  • Management reporting  • Conduct regular in depth service and process audits.  • Employee retention, motivation and training  • Focus on grooming people from L1 to L2, L2 to L3 within select timelines • Value add to customer - YOY by working closely with the Transformation and  • Consulting group for Architecture gap assessment studies  • Implementation of new technologies  • Consolidation / Virtualization opportunities  • Reduce business impact of outages  • Cost savings through better solutions  • Enhance operational efficiencies  • Overall SLA management – Operation interaction with technologies Lead  • Overall Service Owner • Overall Customer and Employee Satisfaction 
remote
remote
Project Management Executive (Remote)
42Race IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Communicating and supporting on-boarded clients on 42Race product featuresMaintaining updated knowledge of 42Race products and servicesResolving complaints and preventing additional issues by identifying client pain pointCoordinating with other functional teams spanning across marketing, business development, operations, and product, for timeline planning and execution, to ensure the success of clients’ projects
42Race
(IT / Development)
Communicating and supporting on-boarded clients on 42Race product featuresMaintaining updated knowledge of 42Race products and servicesResolving complaints and preventing additional issues by identifying client pain pointCoordinating with other functional teams spanning across marketing, business development, operations, and product, for timeline planning and execution, to ensure the success of clients’ projects
remote
remote
eCommerce Operations Manager (Full-time Remote)
Eu Natural (Health, wellness and fitness)
Remote (Asia Time Zone Permitted) Negotiable
Eu Natural is looking for a savvy eCommerce operations manager to join our team and help empower our customers with the right health solutions!If you have performance mindset, enthusiastic, and proactive to get the best results for your team, please read on.ABOUT YOUDirectly managed operations or customer service for a brand between $5M and $25M2 to 3 years direct experience with eCommerce, Shopify, Amazon Seller Central, and listing managementProactive and detail oriented, developing workflows and standardizing best practicesBachelor’s Degree in Customer Service, Finance, Operations, or Engineering with 2 to 5 years of experienceABOUT USWe are a nutritional supplements and vitamins brand in the beauty and health industry, empowering consumers to live happier, healthier, more natural livesSelling direct to consumer through marketplace channels (Amazon, Shopify, Walmart, eBay)Located in Las Vegas, NV in business for 8 years with over 25 SKUs and 15 team membersOver 750,000+ customers, 9000+ 5-star reviews, 155k+ social followers, 200,000+ children helped with our 1-for-1 match programABOUT THE POSITIONPartner with our team and the CEO to manage projects related to operations and customer serviceMaintain our web platforms, Amazon listings, Shopify product pages, Walmart, and eBay sitesDrive 10% top line growth through excellence in brand and customer experience by year oneFull-time, remote work from home, free product, and more+Starting at PHP 60,000 per monthTO APPLY FOR CONSIDERATIONAnswer a few questions on this form at https://forms.gle/Kvj11SQ4GU2HqVZPAWe will reach out to qualified applicants within 7 days of submission.Taking applications through January 2021.
Eu Natural
(Health, wellness and fitness)
Eu Natural is looking for a savvy eCommerce operations manager to join our team and help empower our customers with the right health solutions!If you have performance mindset, enthusiastic, and proactive to get the best results for your team, please read on.ABOUT YOUDirectly managed operations or customer service for a brand between $5M and $25M2 to 3 years direct experience with eCommerce, Shopify, Amazon Seller Central, and listing managementProactive and detail oriented, developing workflows and standardizing best practicesBachelor’s Degree in Customer Service, Finance, Operations, or Engineering with 2 to 5 years of experienceABOUT USWe are a nutritional supplements and vitamins brand in the beauty and health industry, empowering consumers to live happier, healthier, more natural livesSelling direct to consumer through marketplace channels (Amazon, Shopify, Walmart, eBay)Located in Las Vegas, NV in business for 8 years with over 25 SKUs and 15 team membersOver 750,000+ customers, 9000+ 5-star reviews, 155k+ social followers, 200,000+ children helped with our 1-for-1 match programABOUT THE POSITIONPartner with our team and the CEO to manage projects related to operations and customer serviceMaintain our web platforms, Amazon listings, Shopify product pages, Walmart, and eBay sitesDrive 10% top line growth through excellence in brand and customer experience by year oneFull-time, remote work from home, free product, and more+Starting at PHP 60,000 per monthTO APPLY FOR CONSIDERATIONAnswer a few questions on this form at https://forms.gle/Kvj11SQ4GU2HqVZPAWe will reach out to qualified applicants within 7 days of submission.Taking applications through January 2021.
remote
remote
Remote Assistant Project Manager
Lodestream (Program development)
Remote (Asia Time Zone Permitted) Negotiable
(Bilingual – English+Chinese) Remote Assistant Project Manager @ LodeStream.com (PT/FT/Project-Based)Please Use The Form Link Below To Submit Your Application To UsLodeStream is a professional web/app development team based out in Seattle, US and Chengdu, China. We’re currently looking for Assistant PM/Virtual Assistant positions to be filled.Assistant PM/Virtual Assistant (Asia): https://lodestreams.typeform.com/to/HhVlZUOther positions please visit https://xwiki.lodestream.com/careers or http://xwikicn.lodestream.com/careers.Bilingual is must.Salary: Pay can be flexible and is determined case-by-case.
Lodestream
(Program development)
(Bilingual – English+Chinese) Remote Assistant Project Manager @ LodeStream.com (PT/FT/Project-Based)Please Use The Form Link Below To Submit Your Application To UsLodeStream is a professional web/app development team based out in Seattle, US and Chengdu, China. We’re currently looking for Assistant PM/Virtual Assistant positions to be filled.Assistant PM/Virtual Assistant (Asia): https://lodestreams.typeform.com/to/HhVlZUOther positions please visit https://xwiki.lodestream.com/careers or http://xwikicn.lodestream.com/careers.Bilingual is must.Salary: Pay can be flexible and is determined case-by-case.
remote
remote
Remote Operations Team Leader
Dolly Joe, LLC (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionWe are a U.S.-based, market-leading data research company, recognized as the global leader in our industry. We enjoy a fun, driven, fast-paced, team-oriented culture dedicated to developing talent, recognizing and rewarding a job well done. Your success is our success!We are seeking a skilled team manager to supervise daily operations for a growing, remote team of phone-based, work-from-phone lead generation agents based in the Philippines.The lead generation team will be a high-performance group that will eventually reach a maximum size of seven (7) agents within the first six months of operation. Agents will be placing outbound calls into businesses across North America and the United Kingdom, using a web-based dialer platform, to generate qualified leads for clients local to those regions.The Team Leader must be an organized, reliable, self-starting and results-driven professional. He/she must have a practical, sharp business mindset to solve problems on the spot, partnered with an ability to see the “big picture” and make improvements as the operation evolves.This Team Leader must also be a strong team-builder with an eye for talent and a keen ability for nurturing that talent to reach its full potential.Interpersonal and mediation skills will also be very useful, since the Operations Team Leader will essentially be the liaison between the company and the lead generation team.Responsibilities include the daily coaching, training and live call monitoring of agents to optimize performance, onboarding of new team members, on-demand reporting and real-time maintenance of performance metrics for consultation with Operations Management.Requirements✓ Planning and implementing strategies to optimize production metrics and meet deliverables standards for Operations✓ Track the progress of daily, weekly, monthly, quarterly and annual team objectives✓ Evaluate individual and team performance and identify hiring and training needs✓ Supervise and motivate staff to perform at their highest potential, consistently✓ Support new team members to maximize their learning curve and immerse seamlessly into the output of the team✓ Suggest new training initiatives and techniques✓ Keep open lines of communication with Operations Management for real-time coordination of campaigns and initiatives✓ Create and maintain reports, analyze and interpret data in order to identify areas for improvement✓ Make sure all employees adhere to company’s policies and guidelines✓ Act as our company’s representative and set a daily example for the rest of the teamSkills Requirements✓ Minimum of 3 years (5 years considered a plus) proven supervisory/management experience✓ Experience with recruiting and performance management processes✓ Proficient in building and managing high-performance remote/external teams✓ Background with business and phone sales principles in the management of campaigns✓ Strong analytical skills with the ability to create and analyze reports, spreadsheets and performance trends✓ Proficient user of MS Office (MS Excel in particular) and database software suites✓ Leadership and organizational abilities✓ Interpersonal and communication skills✓ Problem-solving, can-do attitude✓ Flexibility to work in shifts✓ Capacity to recommend agent candidates for the lead generation team considered a strong plus Minimum Candidate Qualifications✓ BSc/BA in Business Administration or relevant field; MSc/MA is a plus✓ Additional qualifications, certifications, or recognitions in Leadership / Management are a plus✓ Technology– Laptop/PC– Reliable internet connection (High-speed preferred)– Excellent noise-canceling headset
Dolly Joe, LLC
(Computer software)
DescriptionWe are a U.S.-based, market-leading data research company, recognized as the global leader in our industry. We enjoy a fun, driven, fast-paced, team-oriented culture dedicated to developing talent, recognizing and rewarding a job well done. Your success is our success!We are seeking a skilled team manager to supervise daily operations for a growing, remote team of phone-based, work-from-phone lead generation agents based in the Philippines.The lead generation team will be a high-performance group that will eventually reach a maximum size of seven (7) agents within the first six months of operation. Agents will be placing outbound calls into businesses across North America and the United Kingdom, using a web-based dialer platform, to generate qualified leads for clients local to those regions.The Team Leader must be an organized, reliable, self-starting and results-driven professional. He/she must have a practical, sharp business mindset to solve problems on the spot, partnered with an ability to see the “big picture” and make improvements as the operation evolves.This Team Leader must also be a strong team-builder with an eye for talent and a keen ability for nurturing that talent to reach its full potential.Interpersonal and mediation skills will also be very useful, since the Operations Team Leader will essentially be the liaison between the company and the lead generation team.Responsibilities include the daily coaching, training and live call monitoring of agents to optimize performance, onboarding of new team members, on-demand reporting and real-time maintenance of performance metrics for consultation with Operations Management.Requirements✓ Planning and implementing strategies to optimize production metrics and meet deliverables standards for Operations✓ Track the progress of daily, weekly, monthly, quarterly and annual team objectives✓ Evaluate individual and team performance and identify hiring and training needs✓ Supervise and motivate staff to perform at their highest potential, consistently✓ Support new team members to maximize their learning curve and immerse seamlessly into the output of the team✓ Suggest new training initiatives and techniques✓ Keep open lines of communication with Operations Management for real-time coordination of campaigns and initiatives✓ Create and maintain reports, analyze and interpret data in order to identify areas for improvement✓ Make sure all employees adhere to company’s policies and guidelines✓ Act as our company’s representative and set a daily example for the rest of the teamSkills Requirements✓ Minimum of 3 years (5 years considered a plus) proven supervisory/management experience✓ Experience with recruiting and performance management processes✓ Proficient in building and managing high-performance remote/external teams✓ Background with business and phone sales principles in the management of campaigns✓ Strong analytical skills with the ability to create and analyze reports, spreadsheets and performance trends✓ Proficient user of MS Office (MS Excel in particular) and database software suites✓ Leadership and organizational abilities✓ Interpersonal and communication skills✓ Problem-solving, can-do attitude✓ Flexibility to work in shifts✓ Capacity to recommend agent candidates for the lead generation team considered a strong plus Minimum Candidate Qualifications✓ BSc/BA in Business Administration or relevant field; MSc/MA is a plus✓ Additional qualifications, certifications, or recognitions in Leadership / Management are a plus✓ Technology– Laptop/PC– Reliable internet connection (High-speed preferred)– Excellent noise-canceling headset
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