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Build and manage the offshore teams and direct all related People/ Process and Technology competencies. • Formalize internal process to ramp-up expertise of resources  • Work with SDM on day to day operations. • Manage client relationship at multiple levels of customer organization • Manage service levels and go beyond contracted SLA and deliver value add  • Vendor management • People Management and engagement (Attrition control).  • Lead in the technology selection and organizational build-up efforts  • Collaborate with Account management teams to qualify Business expansion opportunities.  • Identify and manage infrastructure technical standards that are relevant to our customer  • Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.  • Secure infrastructure architecture compliance in HCL.  • Drive research activities, and keep updated on market trends.  • Infrastructure architecture quality assurance and making sure that EA certification is performed in deliveries  • Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.  • Work with IT Security and Compliance team to define the security architecture concept that can support customers.  • Support overall IT strategy with the relevant infrastructure architecture.  • Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are “designed for operations”  • Overall P&L responsibility.  • Expansion of services to fill all gamut’s of infrastructure-increase breadth.  • Focus on project opportunities and transformation initiatives • ITIL process definitions and implementation • Automation in service delivery • Resource management, Utilization and Billing  • Management reporting  • Conduct regular in depth service and process audits.  • Employee retention, motivation and training  • Focus on grooming people from L1 to L2, L2 to L3 within select timelines • Value add to customer - YOY by working closely with the Transformation and  • Consulting group for Architecture gap assessment studies  • Implementation of new technologies  • Consolidation / Virtualization opportunities  • Reduce business impact of outages  • Cost savings through better solutions  • Enhance operational efficiencies  • Overall SLA management – Operation interaction with technologies Lead  • Overall Service Owner • Overall Customer and Employee Satisfaction 

Communicating and supporting on-boarded clients on 42Race product featuresMaintaining updated knowledge of 42Race products and servicesResolving complaints and preventing additional issues by identifying client pain pointCoordinating with other functional teams spanning across marketing, business development, operations, and product, for timeline planning and execution, to ensure the success of clients’ projects

Who We Are At Sprout TherapySprout Therapy is a tech-forward provider of pediatric therapy across the United States. We believe that families, clinicians, and insurers all deserve a better healthcare experience, so we built one.Backed by >$30mm from General Catalyst, Felicis Ventures, Founders Fund, & others. Our mission is to provide personalized, technology-empowered care for children with autism in the environment best suited to help them grow and thrive — the home.We're looking to rapidly grow our team with values-driven, diverse, caring professionals to help us improve autism care.About The RoleThe Care Ops Associate will serve as a case manager and care coordinator for families receiving ongoing care. You will support multiple families at a given time, guiding them through their care journey, starting with the scheduling of their first direct intervention appointment, all the way to graduation from the program. You will serve as the single point of contact for all Sprout providers who serve your assigned families, responsible for all operational aspects of care delivery.What You'll DoOwn and maintain relationships with families and their Sprout care teams, acting as their primary point of contact on all matters related to careBe accountable for engagement with Sprout services by our families, upholding a superior quality of care, and attaining high satisfaction scores from both families and providersWithin your market, act as primary coordinator of all cross-functional operations pertinent to your assigned familiesMaintain regular, open communication with Sprout providers in your market, to proactively plan for optimum care results and problem-solve potential issuesUtilize an array of proprietary and third-party software to complete your daily tasksUnderstand and apply federal and state requirements regarding family confidentiality and the principles of maintaining protected health information (PHI), such as HIPAAWhat You'll NeedBachelor's degree or equivalent2+ years of professional experience in relationship management, client experience, and/or healthcareStrong customer service skills and demonstrated telephone etiquetteDetail oriented and excellent written communication skillsPrevious experience with contact center applications such as Call Tracking Metrics, OpenPhone, Salesforce, Google Workspace (Google docs, Google drive, Google Sheets) preferredBasic knowledge of HIPAA compliance and privacy measuresFamiliarity with the US HealthCare systemPrevious experience working with clinical (physicians, psychologists, etc...) colleagues preferredExperience, knowledge or interest in pediatrics, autism, behavioral health or similar field (ABA experience preferred)About SproutIn addition to our clinicians and supporting departments, our company is built around four cross functional teams (spanning operations, product, marketing, business development, etc.):Demand - Deliver top notch products and services to our growing number of patients. You'll work with families to understand pain points and optimize the patient journey from first contact to start of care to offboarding.Supply - Own and manage the relationship with our clinical practitioners. You are responsible for the growth of our clinician ecosystem by attracting, recruiting, and retaining high quality autism care providers.Platform - Build tools and provide services to optimize and improve the delivery of clinical care. You'll help match the right provider with the right family, coordinate clinical care, and develop digital therapeutics products.Quality - Improve the quality of care delivered to our patients. You'll ensure that we provide strong clinical outcomes, develop training platforms to level up our providers, and maintain compliance with a variety of payor and regulatory requirements.At Sprout, we are a globally distributed team with many of our team members located in the following cities: San Francisco, New York, Los Angeles, Toronto, Montreal, and Kyiv. While everyone currently works remotely, we envision a future that balances face to face collaboration with a remote friendly environment.What We BelievePatients first, everything else second: We put our patients first, always. No decision is made at Sprout without considering the value it would bring to our families.Think and act like an owner: We think of ourselves as not just employees but part owners. We understand that when Sprout thrives, we all thrive.Candor and respect: We can't achieve greatness without ever disagreeing. We need to have healthy debates to ensure that we're making the right decisions.Never settle for less: We don't settle for anything less than excellence. We're relentlessly committed to delivering the best care to our patients and always strive to do better by them.The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.Sprout Therapy is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.

Eu Natural is looking for a savvy eCommerce operations manager to join our team and help empower our customers with the right health solutions!If you have performance mindset, enthusiastic, and proactive to get the best results for your team, please read on.ABOUT YOUDirectly managed operations or customer service for a brand between $5M and $25M2 to 3 years direct experience with eCommerce, Shopify, Amazon Seller Central, and listing managementProactive and detail oriented, developing workflows and standardizing best practicesBachelor’s Degree in Customer Service, Finance, Operations, or Engineering with 2 to 5 years of experienceABOUT USWe are a nutritional supplements and vitamins brand in the beauty and health industry, empowering consumers to live happier, healthier, more natural livesSelling direct to consumer through marketplace channels (Amazon, Shopify, Walmart, eBay)Located in Las Vegas, NV in business for 8 years with over 25 SKUs and 15 team membersOver 750,000+ customers, 9000+ 5-star reviews, 155k+ social followers, 200,000+ children helped with our 1-for-1 match programABOUT THE POSITIONPartner with our team and the CEO to manage projects related to operations and customer serviceMaintain our web platforms, Amazon listings, Shopify product pages, Walmart, and eBay sitesDrive 10% top line growth through excellence in brand and customer experience by year oneFull-time, remote work from home, free product, and more+Starting at PHP 60,000 per monthTO APPLY FOR CONSIDERATIONAnswer a few questions on this form at https://forms.gle/Kvj11SQ4GU2HqVZPAWe will reach out to qualified applicants within 7 days of submission.Taking applications through January 2021.

(Bilingual – English+Chinese) Remote Assistant Project Manager @ LodeStream.com (PT/FT/Project-Based)Please Use The Form Link Below To Submit Your Application To UsLodeStream is a professional web/app development team based out in Seattle, US and Chengdu, China. We’re currently looking for Assistant PM/Virtual Assistant positions to be filled.Assistant PM/Virtual Assistant (Asia): https://lodestreams.typeform.com/to/HhVlZUOther positions please visit https://xwiki.lodestream.com/careers or http://xwikicn.lodestream.com/careers.Bilingual is must.Salary: Pay can be flexible and is determined case-by-case.

DescriptionWe are a U.S.-based, market-leading data research company, recognized as the global leader in our industry. We enjoy a fun, driven, fast-paced, team-oriented culture dedicated to developing talent, recognizing and rewarding a job well done. Your success is our success!We are seeking a skilled team manager to supervise daily operations for a growing, remote team of phone-based, work-from-phone lead generation agents based in the Philippines.The lead generation team will be a high-performance group that will eventually reach a maximum size of seven (7) agents within the first six months of operation. Agents will be placing outbound calls into businesses across North America and the United Kingdom, using a web-based dialer platform, to generate qualified leads for clients local to those regions.The Team Leader must be an organized, reliable, self-starting and results-driven professional. He/she must have a practical, sharp business mindset to solve problems on the spot, partnered with an ability to see the “big picture” and make improvements as the operation evolves.This Team Leader must also be a strong team-builder with an eye for talent and a keen ability for nurturing that talent to reach its full potential.Interpersonal and mediation skills will also be very useful, since the Operations Team Leader will essentially be the liaison between the company and the lead generation team.Responsibilities include the daily coaching, training and live call monitoring of agents to optimize performance, onboarding of new team members, on-demand reporting and real-time maintenance of performance metrics for consultation with Operations Management.Requirements✓ Planning and implementing strategies to optimize production metrics and meet deliverables standards for Operations✓ Track the progress of daily, weekly, monthly, quarterly and annual team objectives✓ Evaluate individual and team performance and identify hiring and training needs✓ Supervise and motivate staff to perform at their highest potential, consistently✓ Support new team members to maximize their learning curve and immerse seamlessly into the output of the team✓ Suggest new training initiatives and techniques✓ Keep open lines of communication with Operations Management for real-time coordination of campaigns and initiatives✓ Create and maintain reports, analyze and interpret data in order to identify areas for improvement✓ Make sure all employees adhere to company’s policies and guidelines✓ Act as our company’s representative and set a daily example for the rest of the teamSkills Requirements✓ Minimum of 3 years (5 years considered a plus) proven supervisory/management experience✓ Experience with recruiting and performance management processes✓ Proficient in building and managing high-performance remote/external teams✓ Background with business and phone sales principles in the management of campaigns✓ Strong analytical skills with the ability to create and analyze reports, spreadsheets and performance trends✓ Proficient user of MS Office (MS Excel in particular) and database software suites✓ Leadership and organizational abilities✓ Interpersonal and communication skills✓ Problem-solving, can-do attitude✓ Flexibility to work in shifts✓ Capacity to recommend agent candidates for the lead generation team considered a strong plus Minimum Candidate Qualifications✓ BSc/BA in Business Administration or relevant field; MSc/MA is a plus✓ Additional qualifications, certifications, or recognitions in Leadership / Management are a plus✓ Technology– Laptop/PC– Reliable internet connection (High-speed preferred)– Excellent noise-canceling headset

DescriptionWhy Work with Us?Are you sick of working inefficiently on boring projects within bureaucratic office environments? Are you exceptionally motivated and want to do something uncommon on your terms?Let’s together engineer a new gold standard for remote working. Let’s get rid of outmoded ideas and empower you to take your abilities to an entirely new level.We need your help in getting the business to run like a Swiss watch. You will be responsible for keeping our accounting records extremely clean, documenting processes, and providing administrative support to our Managing Director and Operations Manager. You MUST be an A-player who is extremely detail-oriented, loves technology, and is eager to get things done! Your challenge will be to continuously strive for operational excellence to fuel our aggressive results-oriented growth.You’ll be working remotely (from your home, a cafe, etc.) for a lean high-growth (300% per year) online media company that embraces flexibility in your work schedule. Since our ambitions to grow match your own, you’ll have a significant say in your career direction for years to come.RequirementsYour Ideal TraitsExceptionally disciplined, trustworthy, and organizedHighly detail-oriented problem solverWorks smart – through focused prioritization – and loves technologyHigh IQ – you will be tested!Articulate, with excellent spoken and written EnglishMotivated proactive self-starterWe seek a creative todo list-slaying doer who can get things done right the first time.RequirementsYour Ideal Experience2+ years of advanced accounting4+ years of business administration or operationsWrite cats and dogs in your application so we know you read thisCorporate compliance managementA knowledge of online software tools (e.g. Google Docs, project management tools, Gmail, Slack, etc.)Experience with managing Hong Kong or Singapore companies is a plusSoft Skills We AppreciateHonesty, discretion, and transparency: you will often be exposed to confidential informationStrong communication skills with all levels in and outside of our companyExceptional reliability and commitment – we offer the same in return!Tactful, diplomatic, and sensitive to other cultures – our team is distributed around the globeCompensation And BenefitsMonthly compensation negotiable based on experiencePaid time off for all full-timersLocation and schedule flexibilityAnnual performance-based bonuses (paid at beginning-of-year)Annual compensation increases as you grow with Truly ScaledCompany-sponsored team meet-ups in different parts the world!If this job sounds interesting, don’t wait and apply now!