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remote
remote
Clinical Scientist - Operations
Signant Health IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Signant Health is a global evidence generation company that helps companies digitally enable clinical trials. No matter how or where customers run their trials. We make the patient journey more natural and intuitive, and the data journey more direct and objective. Working at Signant Health puts you in the very heart of the world’s most exciting sector — a high-growth, dynamic company in an extraordinary industry. We are radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.So, are you ready for the best work of your life? Signant Health is currently recruiting for a new Clinical Scientist remote opportunity. In this role you are responsible for delivery of clinical trial projects and development of clinical products/services including training, endpoint reliability, and data analytics. This role will work collaboratively with internal /sponsor teams to define and build training for endpoint methodologies. In addition, this position will provide study materials and directly participate in presentations, virtual training, and face-to-face interactions . The Clinical Scientist is responsible for evaluating data according to approved methodologies and presenting reports as well as action plans to the sponsor. You will work with development teams to design, build and test eCOA needs for their projects and for potential opportunities.Essential Duties And ResponsibilitiesOther duties may be assigned as needed Attends internal and external project meetings (e.g., weekly external client call, Investigators’ Meetings)Reviews protocol/CRF and provides feedback as appropriateContributes to the design and definition of project specific processes and data review methodologiesDevelops clinical content (e.g., qualification methodologies, didactic presentations) for rater training and qualification programs for study staff in clinical trialsEnsures that patient and educational videos are developed in accordance with study specific sponsor requirements and conducts patient interviews, as appropriateEvaluates data submitted in accordance with Endpoint Reliability programs and contacts raters, as appropriate, to gather additional information and provide feedbackEnsures that project clinical deliverables follow quality control standardsProactively identifies and escalates potential project issues appropriately to project team, sponsor and/or managerCommunicates with study site staff in accordance with project specific methodology/SOPs and documents interaction in the respective IT applicationEnsures compliance with quality assurance as outlined in SOPs/Clinical Operations GuidelinesEnsures consistency of product with actual project scope and resolves ambiguities in collaboration with both internal and external project teamsAssists in training, development, and retention of external Clinical ExpertsExperience administering rating scales Administration Submits weekly report of activity to managerParticipates in orientation and training of staff as appropriateParticipates on committees as assignedCompletes required trainings in a timely mannerEnhances Signant Health Client Services business model by institutionalizing business processes, implementing best practices, templates, and seeking ways to work more efficientlyAbility to perform all responsibilities of Clinical Specialist, as required EducationMaster’s Degree, M.D., Ph.D., Psy.D, Pharm.D., in healthcare-related field, with one year of clinical experience, which includes administration of psychiatric and/or cognitive scales ORBachelor’s Degree or RN with 2 years of clinical experience, which includes administration of psychiatric and/or cognitive scalesMinimum of one year as successful Clinical Specialist Personal Attributes Excellent writing skillsDemonstrated strong analytical, organizational, creative problem solving and communication skillsAbility to succeed in a fast-paced, entrepreneurial environmentBasic knowledge of statisticsCompetency conducting patient interviewsComfortable with being on videoCompetency working with data and numbersGood negotiation and diplomacy skillsSuccessfully manages own time, proactively identifies, and prioritizes multiple tasksAbility to work with staff at all levels and across various disciplinesExcellent computer skills including Word, Excel and PowerPointFluency in English (will be required to write, speak and understand English to conduct day-to-day business)Very detail orientedWillingness to maintain flexible schedule At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.Apply Now
Signant Health
(IT / Development)
Signant Health is a global evidence generation company that helps companies digitally enable clinical trials. No matter how or where customers run their trials. We make the patient journey more natural and intuitive, and the data journey more direct and objective. Working at Signant Health puts you in the very heart of the world’s most exciting sector — a high-growth, dynamic company in an extraordinary industry. We are radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.So, are you ready for the best work of your life? Signant Health is currently recruiting for a new Clinical Scientist remote opportunity. In this role you are responsible for delivery of clinical trial projects and development of clinical products/services including training, endpoint reliability, and data analytics. This role will work collaboratively with internal /sponsor teams to define and build training for endpoint methodologies. In addition, this position will provide study materials and directly participate in presentations, virtual training, and face-to-face interactions . The Clinical Scientist is responsible for evaluating data according to approved methodologies and presenting reports as well as action plans to the sponsor. You will work with development teams to design, build and test eCOA needs for their projects and for potential opportunities.Essential Duties And ResponsibilitiesOther duties may be assigned as needed Attends internal and external project meetings (e.g., weekly external client call, Investigators’ Meetings)Reviews protocol/CRF and provides feedback as appropriateContributes to the design and definition of project specific processes and data review methodologiesDevelops clinical content (e.g., qualification methodologies, didactic presentations) for rater training and qualification programs for study staff in clinical trialsEnsures that patient and educational videos are developed in accordance with study specific sponsor requirements and conducts patient interviews, as appropriateEvaluates data submitted in accordance with Endpoint Reliability programs and contacts raters, as appropriate, to gather additional information and provide feedbackEnsures that project clinical deliverables follow quality control standardsProactively identifies and escalates potential project issues appropriately to project team, sponsor and/or managerCommunicates with study site staff in accordance with project specific methodology/SOPs and documents interaction in the respective IT applicationEnsures compliance with quality assurance as outlined in SOPs/Clinical Operations GuidelinesEnsures consistency of product with actual project scope and resolves ambiguities in collaboration with both internal and external project teamsAssists in training, development, and retention of external Clinical ExpertsExperience administering rating scales Administration Submits weekly report of activity to managerParticipates in orientation and training of staff as appropriateParticipates on committees as assignedCompletes required trainings in a timely mannerEnhances Signant Health Client Services business model by institutionalizing business processes, implementing best practices, templates, and seeking ways to work more efficientlyAbility to perform all responsibilities of Clinical Specialist, as required EducationMaster’s Degree, M.D., Ph.D., Psy.D, Pharm.D., in healthcare-related field, with one year of clinical experience, which includes administration of psychiatric and/or cognitive scales ORBachelor’s Degree or RN with 2 years of clinical experience, which includes administration of psychiatric and/or cognitive scalesMinimum of one year as successful Clinical Specialist Personal Attributes Excellent writing skillsDemonstrated strong analytical, organizational, creative problem solving and communication skillsAbility to succeed in a fast-paced, entrepreneurial environmentBasic knowledge of statisticsCompetency conducting patient interviewsComfortable with being on videoCompetency working with data and numbersGood negotiation and diplomacy skillsSuccessfully manages own time, proactively identifies, and prioritizes multiple tasksAbility to work with staff at all levels and across various disciplinesExcellent computer skills including Word, Excel and PowerPointFluency in English (will be required to write, speak and understand English to conduct day-to-day business)Very detail orientedWillingness to maintain flexible schedule At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.Apply Now
remote
remote
Pilote de Projet Marque Technique CFM (LEAP et CFM56) H/F
Safran (Aviation and aerospace)
Remote (Asia Time Zone Permitted) Negotiable
Job DescriptionAu sein de la Division Technique, vous intégrerez l'équipe Marque Technique CFM et serez rattaché(e) au responsable du pôle technique.Vous aurez la responsabilité de piloter des groupes pluridisciplinaires d'amélioration (GPA) visant à étudier et introduire des modifications techniques afin de résoudre des problématiques en flotte ou en production, ou bien de réduire les coûts.Vous mènerez à bien les projets de conception / reconception en coordonnant les différents métiers (BEs CEI modules et intégration, industrialisation, achats, montage, après-vente, programme, navigabilité, partenaires Safran et GE…) afin de respecter les spécifications (fonctionnel, coût, délai) tout en garantissant le maintien de la navigabilité par rapport à la définition certifiée.Les activités des pilotes de GPA concernent les applications CFM (LEAP AIRBUS / COMAC / BOEING et CFM56) et portent sur tous types de pièces moteur Safran. Vous aurez ainsi l'occasion de travailler sur une large variété de projets.Job RequirementsDiplômé d'un BAC+5, vous disposez d'une expérience conséquente de 6-7 ans en Bureau d'Etude dans le secteur de la métallurgie.Vous disposez déjà d'une première expérience de type pilotage de projet avec une forte composante technique.Vous êtes reconnu pour votre capacité d'animation et de pilotage .transverse. Vous savez faire preuve de synthèse et et de rigueur.La connaissance des problématiques développement et industrialisation, et des matériaux composites est un plus.Last but not least, vous maîtrisez la langue de Shakespeare.Specificity of the jobRelations transverses en interne Safran Aircraft Engines mais également avec nos partenaires du groupe SAFRAN, ainsi qu'avec GE et les avionneurs lorsque les projets de modification portent sur des interfaces.
Safran
(Aviation and aerospace)
Job DescriptionAu sein de la Division Technique, vous intégrerez l'équipe Marque Technique CFM et serez rattaché(e) au responsable du pôle technique.Vous aurez la responsabilité de piloter des groupes pluridisciplinaires d'amélioration (GPA) visant à étudier et introduire des modifications techniques afin de résoudre des problématiques en flotte ou en production, ou bien de réduire les coûts.Vous mènerez à bien les projets de conception / reconception en coordonnant les différents métiers (BEs CEI modules et intégration, industrialisation, achats, montage, après-vente, programme, navigabilité, partenaires Safran et GE…) afin de respecter les spécifications (fonctionnel, coût, délai) tout en garantissant le maintien de la navigabilité par rapport à la définition certifiée.Les activités des pilotes de GPA concernent les applications CFM (LEAP AIRBUS / COMAC / BOEING et CFM56) et portent sur tous types de pièces moteur Safran. Vous aurez ainsi l'occasion de travailler sur une large variété de projets.Job RequirementsDiplômé d'un BAC+5, vous disposez d'une expérience conséquente de 6-7 ans en Bureau d'Etude dans le secteur de la métallurgie.Vous disposez déjà d'une première expérience de type pilotage de projet avec une forte composante technique.Vous êtes reconnu pour votre capacité d'animation et de pilotage .transverse. Vous savez faire preuve de synthèse et et de rigueur.La connaissance des problématiques développement et industrialisation, et des matériaux composites est un plus.Last but not least, vous maîtrisez la langue de Shakespeare.Specificity of the jobRelations transverses en interne Safran Aircraft Engines mais également avec nos partenaires du groupe SAFRAN, ainsi qu'avec GE et les avionneurs lorsque les projets de modification portent sur des interfaces.
remote
remote
Pilote de projet Marque technique CFM (LEAP et CFM56) F/H
Safran (Aviation and aerospace)
Remote (Asia Time Zone Permitted) Negotiable
Job DescriptionAu sein de la Division Technique, vous intégrez l'équipe Marque Technique CFM et êtes rattaché(e) au responsable du pôle technique.Vous aurez la responsabilité de piloter des groupes pluridisciplinaires d'amélioration (GPA) visant à étudier et introduire des modifications techniques afin de résoudre des problématiques en flotte ou en production, ou bien de réduire les coûts. Vous mènerez à bien les projets de conception / reconception en coordonnant les différents métiers (BEs CEI modules et intégration,industrialisation, achats, montage, après-vente, programme, navigabilité, partenaires Safran et GE…) afin de respecter les spécifications (fonctionnel, coût, délai) tout en garantissant le maintien de la navigabilité par rapport à la définition certifiée.Les activités des pilotes de GPA concernent les applications CFM (LEAP AIRBUS / COMAC / BOEING et CFM56) et portent sur tous types de pièces moteur Safran. Vous aurez ainsi l'occasion de travailler sur une large variété de projets.Job RequirementsExpérience de type pilotage de projet avec une forte composante technique.Capacité de synthèse et rigueur exigées.Expérience Bureau d'étude ou CEI indispensable.Capacité d'animation et de pilotage transverse.La connaissance des problématiques développement et industrialisation, et des matériaux composites est un plus.Specificity of the jobRelations transverses en interne Safran Aircraft Engines mais également avec nos partenairesdu groupe SAFRAN, ainsi qu'avec GE et les avionneurs lorsque les projets de modification portent sur des interfaces.
Safran
(Aviation and aerospace)
Job DescriptionAu sein de la Division Technique, vous intégrez l'équipe Marque Technique CFM et êtes rattaché(e) au responsable du pôle technique.Vous aurez la responsabilité de piloter des groupes pluridisciplinaires d'amélioration (GPA) visant à étudier et introduire des modifications techniques afin de résoudre des problématiques en flotte ou en production, ou bien de réduire les coûts. Vous mènerez à bien les projets de conception / reconception en coordonnant les différents métiers (BEs CEI modules et intégration,industrialisation, achats, montage, après-vente, programme, navigabilité, partenaires Safran et GE…) afin de respecter les spécifications (fonctionnel, coût, délai) tout en garantissant le maintien de la navigabilité par rapport à la définition certifiée.Les activités des pilotes de GPA concernent les applications CFM (LEAP AIRBUS / COMAC / BOEING et CFM56) et portent sur tous types de pièces moteur Safran. Vous aurez ainsi l'occasion de travailler sur une large variété de projets.Job RequirementsExpérience de type pilotage de projet avec une forte composante technique.Capacité de synthèse et rigueur exigées.Expérience Bureau d'étude ou CEI indispensable.Capacité d'animation et de pilotage transverse.La connaissance des problématiques développement et industrialisation, et des matériaux composites est un plus.Specificity of the jobRelations transverses en interne Safran Aircraft Engines mais également avec nos partenairesdu groupe SAFRAN, ainsi qu'avec GE et les avionneurs lorsque les projets de modification portent sur des interfaces.
remote
remote
Social Media Evaluation Projects in the Philippines
Appen IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Are you using social media? Are you interested in helping a project to improve relevance content to users? This project is for you!Perks:Long term project commitmentFlexible hours (15-20/ week)Requirements:Strong attention to detailPass the Qualification examMaintain high accuracy in ratingAccess to a computer and browser to access the tasksBenefits:• Earn extra income while at home• Flexible work hours• You can apply to as many projects as you can• You can work on our projects around your other jobs or while studying• Appen is ranked as top 1 out of 100 companies offering remote jobs by Flexjobs.comSince this is a work from home opportunity, all you need to do is register on our website:https://connect.appen.com/qrp/public/home?sref=99964274eafce12f7e7723c6dab17f14Choose English (Philippines) as your primary language.Make sure to Complete your Profile and Unlock More Projects! You will receive feedback from us via email. If you pass the screening process, just log back into your account and start qualifying for
Appen
(IT / Development)
Are you using social media? Are you interested in helping a project to improve relevance content to users? This project is for you!Perks:Long term project commitmentFlexible hours (15-20/ week)Requirements:Strong attention to detailPass the Qualification examMaintain high accuracy in ratingAccess to a computer and browser to access the tasksBenefits:• Earn extra income while at home• Flexible work hours• You can apply to as many projects as you can• You can work on our projects around your other jobs or while studying• Appen is ranked as top 1 out of 100 companies offering remote jobs by Flexjobs.comSince this is a work from home opportunity, all you need to do is register on our website:https://connect.appen.com/qrp/public/home?sref=99964274eafce12f7e7723c6dab17f14Choose English (Philippines) as your primary language.Make sure to Complete your Profile and Unlock More Projects! You will receive feedback from us via email. If you pass the screening process, just log back into your account and start qualifying for
remote
remote
Operations Manager - Japan Operations (Remote, Philippines)
Ten Lifestyle Group (Leisure & travel)
Remote (Asia Time Zone Permitted) Negotiable
Ten exists to become the world’s most trusted service provider. As Operations Manager supporting the Japan Operations Team, you will be part of a leadership team for Japan and take the lead in ensuring we deliver a reliable and consistent 24-7 service to our clients and our members. You will ensure appropriate staffing and planning over the short, medium, and long-term taken into consideration the evolving nature of our business, including changes in volumes, new programmes and seasonality. You will use data, scheduling and forecasting tools to determine our ongoing staffing requirements. Success in this respect means we consistently achieve all core service level agreements (SLAs), and deliver best in class service as cost-effectively as possible. You will also drive longer-term forecasting that ensures we are poised to effectively handle expected business growth and one-off events. Examples include onboarding of new clients, global sporting or entertainment events and technological improvements that increase our productivity. You will ensure that business leaders have the information they need with enough advance notice to right-size our teams to be in step with such business changes. In addition, you will lead the day-to-day operation for Japan. Working closely with the Head of Travel & Lifestyle, Team Managers, Training, Client Services, HR & Recruitment, you will ensure that the operation is well run with balanced, consistent service.ESSENTIAL DUTIES AND RESPONSIBILITIES:Operations ManagementChair the daily Pulse/Stand Up sessions we have for service improvement and operational stabilization (Stand-Up) including keeping people to time, organizing the agenda to ensure that all topics are covered and that all outstanding and current actions are updatedCommunicate and follow-up with people before and after the meeting to ensure they know what the agenda is (pre-meeting) and next actions are (post-meeting)Ensure that all meeting attendees are on top of their current actions, particularly ensuring that they are prepared in advance of the meeting to give clear, crisp updates and be ready to offer advice or help problem-solve when people encounter challenges and/or find themselves stuck on making change happenProvide/circulate summary emails daily as to the progress of the overall SIP project for JapanDrive daily improvements in the service by taking the lead to make proactive adjustments through the shift including, changing skilling, shift patterns, allocation, job processes etc..Remain closely engaged with the wider team and ensure they have the understanding and support to deliver the changes they need to make as per the PlannerConstantly look for ways to make further improvements to the service and the efficiency of the operation. Supporting the Japan Leadership TeamBe a go-to support for the Head of Japan Lifestyle – be ready to review and discuss challenges and opportunities and then take things away and execute themOwn the various Japan planners and ensure that all owners of actions are successfully working through them , do follow ups, coach and help problem solve those owners that are stuck and / or not making progressKnow the data – SLAs, job levels – have ideas and plans in mind as to what can be done next to make further improvements, put these into actionWork with WFM – make skilling adjustments, escalate when there are clear SLA issues mid-shift and determine cause and solutionWork with Training – determine the most pressing training needs of the Japan business (eg getting more people trained on corp schemes) and ensure they are making these needs a priorityWork with Client Services – help them understand all actions being taken to make day-to-day improvements with various client programmesWork with HR – understand current recruitment status and progress. Seek out and suggest solutions that can accelerate and improve speed and quality of hiring. Line ManagementTo manage Japan’s Service Ambassadors Team and ensure a high-level of performance within this group around their KPIs of availability, tasks per day and other QA/qualitative areasInsert lines from standard TM JD Resource Planning:Regularly work through the 6 phases of workforce management; gathering historical data, analyzing data, cleaning it of inconsistencies, forecasting work volumes, calculating headcounts, creating schedules and analysing stat and SLA’s to ensure we have effectively scheduled Provide standardised daily, weekly, monthly and quarterly reporting and ad-hoc analytical support to the wider operations team at Ten to ensure there is full understanding of resourcing in your regionEnsure high visibility of the forecasting approach that informs scheduling so that other stakeholders are clear and bought into changes required to meet forecastsUpdate the regional resource tool on a monthly basis, and communicate any recommended vacancies to relevant Service Directors and Heads of DepartmentTake overall responsibility for rota and WFM in your local region in order to maintain accuracy. This includes checking within Humanity and ensuring teams are adhering to rota rulesTo maintain and refresh rota rules in advance of each quarter in accordance with business needs and to present these to the wider group as well as supporting them through implementationTo meet or beat targeted performance SLA’s through effective WFM including ensuring there are daily and hourly monitoring activities in place to ensure that LM availability is robust through the shiftOrganise coverage for public holidays, regional time changes and one off eventsEnsure that if last minute absence affects coverage, appropriate overtime is arrangedProvide analysis and recommendations to improve staffing levels and efficiency Unified Communications Systems:Work with IT to ensure that the configuration on the unified Comms system Genesys is in line with operational needsManage changes to skill sets as LMs receive program-specific training and/or as mandated by changes to service teamsReport within your regions requirements whether that’s daily pulse, weekly inbound task reports toInvestigate any SLA failure cause by schedule non-adherence, producing a root cause analysis and remedial actions for the relevant Team ManagersEnsure that daily reporting on schedule adherence, unavailability and timekeepingReview and report on ‘Task Exceptions’ to ensure there is no manipulation of the telephony system You will also work as part of a Global Team on the following:Business ImprovementsWork to innovate and improve Ten’s resource planning system and methodology, utilising prior experience and seeking out efficiency improvements that lead to better business performanceDevelop and manage an effective forecasting methodology that ensures all regional contracts in all languages are sufficiently staffed so that both service quality and efficiency are achievedWork closely with other stakeholders and/or lead any upgrades or new software implementation that will enhance global resource planningEnsure ongoing operational performance, monitoring mid to long term trends, highlighting opportunities, risks and proposing mitigation optionsUnderstanding each others workforces in order to spot opportunities where you can provide cross-regional support enabling you to make efficiency and cost saving recommendations Growth and ResilienceDevelop a standard methodology for understanding the staffing needs associated with launching a new account and embed, so that senior stakeholders in Client Services, Ops and Business Development are familiar with the tool(s)Work closely with Ops and Client Services to understand requirements of new business in terms of staffing and SLA adherence and make useful recommendations on staffing requirements to help inform negotiations and pricing discussions BEHAVIORAL EXPECTATIONS:You will engender pride in working for Ten, and make a point of celebrating the success of your team and of others around you.As a manager you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy and Pioneering. This means approaching your work every day with a positive, solution-oriented and supportive attitude, and setting high standards for yourself. You will be self-aware and visibly committed to continuous self-improvement.You will exercise good judgment when faced with difficult decisions, and take personal responsibility for problems being resolved. This may include collaborating with stakeholders both in North America, and in other regions.RequirementsEDUCATION/EXPERIENCE: Five to ten years related experience; or equivalent combination of education and experience. Record of success in roles driving strong operational teams and experience in workforce management within contact/service centres.KNOWLEDGE, SKILLS & ABILITIES: Billungual in Japanese and EnglishStrong experience with Genesys and/or other WFM and unified comms platformsStrong, sound knowledge of workforce planning and optimisation with a preference for experience using at least one industry-leading Workforce Management platformA confident presenter in both written and verbal communications, able to articulate complex projects and ideas into simple, concise language.An innovative thinker; always strives to improve and better service delivery, including searching out the market and identify the best practices and new techniques to enhance and accelerate our resource planning capabilitiesTo collaborate with other WOM’s & Lead Planners that contribute to resource planning and rota activities ensuring that they support the timely delivery of schedules and initiate all required changes day to day to support strong SLAs and business performanceHigh fluency in using data to provide quick, effective analysis and forecasting, including use of Microsoft Excel BenefitsOur people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month off every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.
Ten Lifestyle Group
(Leisure & travel)
Ten exists to become the world’s most trusted service provider. As Operations Manager supporting the Japan Operations Team, you will be part of a leadership team for Japan and take the lead in ensuring we deliver a reliable and consistent 24-7 service to our clients and our members. You will ensure appropriate staffing and planning over the short, medium, and long-term taken into consideration the evolving nature of our business, including changes in volumes, new programmes and seasonality. You will use data, scheduling and forecasting tools to determine our ongoing staffing requirements. Success in this respect means we consistently achieve all core service level agreements (SLAs), and deliver best in class service as cost-effectively as possible. You will also drive longer-term forecasting that ensures we are poised to effectively handle expected business growth and one-off events. Examples include onboarding of new clients, global sporting or entertainment events and technological improvements that increase our productivity. You will ensure that business leaders have the information they need with enough advance notice to right-size our teams to be in step with such business changes. In addition, you will lead the day-to-day operation for Japan. Working closely with the Head of Travel & Lifestyle, Team Managers, Training, Client Services, HR & Recruitment, you will ensure that the operation is well run with balanced, consistent service.ESSENTIAL DUTIES AND RESPONSIBILITIES:Operations ManagementChair the daily Pulse/Stand Up sessions we have for service improvement and operational stabilization (Stand-Up) including keeping people to time, organizing the agenda to ensure that all topics are covered and that all outstanding and current actions are updatedCommunicate and follow-up with people before and after the meeting to ensure they know what the agenda is (pre-meeting) and next actions are (post-meeting)Ensure that all meeting attendees are on top of their current actions, particularly ensuring that they are prepared in advance of the meeting to give clear, crisp updates and be ready to offer advice or help problem-solve when people encounter challenges and/or find themselves stuck on making change happenProvide/circulate summary emails daily as to the progress of the overall SIP project for JapanDrive daily improvements in the service by taking the lead to make proactive adjustments through the shift including, changing skilling, shift patterns, allocation, job processes etc..Remain closely engaged with the wider team and ensure they have the understanding and support to deliver the changes they need to make as per the PlannerConstantly look for ways to make further improvements to the service and the efficiency of the operation. Supporting the Japan Leadership TeamBe a go-to support for the Head of Japan Lifestyle – be ready to review and discuss challenges and opportunities and then take things away and execute themOwn the various Japan planners and ensure that all owners of actions are successfully working through them , do follow ups, coach and help problem solve those owners that are stuck and / or not making progressKnow the data – SLAs, job levels – have ideas and plans in mind as to what can be done next to make further improvements, put these into actionWork with WFM – make skilling adjustments, escalate when there are clear SLA issues mid-shift and determine cause and solutionWork with Training – determine the most pressing training needs of the Japan business (eg getting more people trained on corp schemes) and ensure they are making these needs a priorityWork with Client Services – help them understand all actions being taken to make day-to-day improvements with various client programmesWork with HR – understand current recruitment status and progress. Seek out and suggest solutions that can accelerate and improve speed and quality of hiring. Line ManagementTo manage Japan’s Service Ambassadors Team and ensure a high-level of performance within this group around their KPIs of availability, tasks per day and other QA/qualitative areasInsert lines from standard TM JD Resource Planning:Regularly work through the 6 phases of workforce management; gathering historical data, analyzing data, cleaning it of inconsistencies, forecasting work volumes, calculating headcounts, creating schedules and analysing stat and SLA’s to ensure we have effectively scheduled Provide standardised daily, weekly, monthly and quarterly reporting and ad-hoc analytical support to the wider operations team at Ten to ensure there is full understanding of resourcing in your regionEnsure high visibility of the forecasting approach that informs scheduling so that other stakeholders are clear and bought into changes required to meet forecastsUpdate the regional resource tool on a monthly basis, and communicate any recommended vacancies to relevant Service Directors and Heads of DepartmentTake overall responsibility for rota and WFM in your local region in order to maintain accuracy. This includes checking within Humanity and ensuring teams are adhering to rota rulesTo maintain and refresh rota rules in advance of each quarter in accordance with business needs and to present these to the wider group as well as supporting them through implementationTo meet or beat targeted performance SLA’s through effective WFM including ensuring there are daily and hourly monitoring activities in place to ensure that LM availability is robust through the shiftOrganise coverage for public holidays, regional time changes and one off eventsEnsure that if last minute absence affects coverage, appropriate overtime is arrangedProvide analysis and recommendations to improve staffing levels and efficiency Unified Communications Systems:Work with IT to ensure that the configuration on the unified Comms system Genesys is in line with operational needsManage changes to skill sets as LMs receive program-specific training and/or as mandated by changes to service teamsReport within your regions requirements whether that’s daily pulse, weekly inbound task reports toInvestigate any SLA failure cause by schedule non-adherence, producing a root cause analysis and remedial actions for the relevant Team ManagersEnsure that daily reporting on schedule adherence, unavailability and timekeepingReview and report on ‘Task Exceptions’ to ensure there is no manipulation of the telephony system You will also work as part of a Global Team on the following:Business ImprovementsWork to innovate and improve Ten’s resource planning system and methodology, utilising prior experience and seeking out efficiency improvements that lead to better business performanceDevelop and manage an effective forecasting methodology that ensures all regional contracts in all languages are sufficiently staffed so that both service quality and efficiency are achievedWork closely with other stakeholders and/or lead any upgrades or new software implementation that will enhance global resource planningEnsure ongoing operational performance, monitoring mid to long term trends, highlighting opportunities, risks and proposing mitigation optionsUnderstanding each others workforces in order to spot opportunities where you can provide cross-regional support enabling you to make efficiency and cost saving recommendations Growth and ResilienceDevelop a standard methodology for understanding the staffing needs associated with launching a new account and embed, so that senior stakeholders in Client Services, Ops and Business Development are familiar with the tool(s)Work closely with Ops and Client Services to understand requirements of new business in terms of staffing and SLA adherence and make useful recommendations on staffing requirements to help inform negotiations and pricing discussions BEHAVIORAL EXPECTATIONS:You will engender pride in working for Ten, and make a point of celebrating the success of your team and of others around you.As a manager you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy and Pioneering. This means approaching your work every day with a positive, solution-oriented and supportive attitude, and setting high standards for yourself. You will be self-aware and visibly committed to continuous self-improvement.You will exercise good judgment when faced with difficult decisions, and take personal responsibility for problems being resolved. This may include collaborating with stakeholders both in North America, and in other regions.RequirementsEDUCATION/EXPERIENCE: Five to ten years related experience; or equivalent combination of education and experience. Record of success in roles driving strong operational teams and experience in workforce management within contact/service centres.KNOWLEDGE, SKILLS & ABILITIES: Billungual in Japanese and EnglishStrong experience with Genesys and/or other WFM and unified comms platformsStrong, sound knowledge of workforce planning and optimisation with a preference for experience using at least one industry-leading Workforce Management platformA confident presenter in both written and verbal communications, able to articulate complex projects and ideas into simple, concise language.An innovative thinker; always strives to improve and better service delivery, including searching out the market and identify the best practices and new techniques to enhance and accelerate our resource planning capabilitiesTo collaborate with other WOM’s & Lead Planners that contribute to resource planning and rota activities ensuring that they support the timely delivery of schedules and initiate all required changes day to day to support strong SLAs and business performanceHigh fluency in using data to provide quick, effective analysis and forecasting, including use of Microsoft Excel BenefitsOur people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month off every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.
remote
remote
Wind Project Manager
Spencer Ogden IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Wind Project Manager Based in Singapore / Remote working arrangementPermanent positionWind Project Manager required to support effective and efficient project management and delivery of leading renewable energy business! Excellent opportunity for long term growth and progression!ResponsibilitiesEffective communication with client stakeholdersProject implementation, execution & controlBudget and resource managementManage schedule, cost, scope and quality of projectPlan and schedule project timelinesStrong leadership skills to manage project teamRequirementsExperience in wind turbine / wind farm operationsMin 8 years experience in relevant industryBachelors in Electrical Engineering or relevant engineering backgroundStrong skills and capabilities in wind turbine / wind farm operationsAble to work independently and responsiblyExcellent written and verbal communication skillsExperience with software implementation
Spencer Ogden
(IT / Development)
Wind Project Manager Based in Singapore / Remote working arrangementPermanent positionWind Project Manager required to support effective and efficient project management and delivery of leading renewable energy business! Excellent opportunity for long term growth and progression!ResponsibilitiesEffective communication with client stakeholdersProject implementation, execution & controlBudget and resource managementManage schedule, cost, scope and quality of projectPlan and schedule project timelinesStrong leadership skills to manage project teamRequirementsExperience in wind turbine / wind farm operationsMin 8 years experience in relevant industryBachelors in Electrical Engineering or relevant engineering backgroundStrong skills and capabilities in wind turbine / wind farm operationsAble to work independently and responsiblyExcellent written and verbal communication skillsExperience with software implementation
remote
remote
Operations Manager
Magic, Inc IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About MagicMagic is a frictionless way to plug in thoroughly vetted, cost-effective, remote-worker to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted ‘assistants’ who handle tasks from research and customer service, to sales lead generation and scheduling across various team members—like magic.TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you’ll only interact with the best, and most reliable workers, every time.Why this role existsReporting to the Associate Director of Operations, you will coordinate and oversee our organization’s operation and implement the right processes and practices across the organization. You are responsible for formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during the course of business.RequirementsRequired ExperienceAt least two years experience working in B2B or enterprise sales, or as a high-performing Pod Lead or Project Coordinator with B2B experienceWhat are your responsibilities:Develop and continuously track and analyze metrics and goals for B2B using various methods such as sales forecastingEvaluate and iterate B2B product, including pricing models, service offerings and standards, etcOversee Senior Account Managers for Sales and Retention departments, including recruitment, orienting, development, performance managementWork with Retention to develop and implement strategies to improve retentionEstablish and evaluate target market for B2B and appropriate lead sources, as well as customer acquisition methodsWork with Sales department to develop and implement targeted sales strategyAnalyze B2B revenue and develop programs and processes to amplify revenueDevelop and iterate new and current internal procedures for all of B2BWork with Operations leadership to develop service standards and policies for B2B clientsDevelop quarterly B2B OKRs, update progress throughout the quarter and prepare reports and analytics as neededBenefitsPermanent work from home forever! Zero commuting and goodbye traffic and spend more time with your family.Custom environment - Set up your noise level just the way you want it. And if you’re mindful of your workspace ergonomics, you can create a stronger rhythm for your workflows too - Exercising your creativity and critical thinking by working independently is important when you’re working from home.Worry no more! We got you and your health covered on your HMO; and hassle free payment for your monthly government mandated remittances (Philhealth, Pag-ibig, SSS).Paid Time-Off - Gives you a chance to step back, recharge and have a significant chunk of time to engage in something that is meaningful to you.Have a unique and positive contribution and work equally as we value cultural diversity.
Magic, Inc
(IT / Development)
About MagicMagic is a frictionless way to plug in thoroughly vetted, cost-effective, remote-worker to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted ‘assistants’ who handle tasks from research and customer service, to sales lead generation and scheduling across various team members—like magic.TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you’ll only interact with the best, and most reliable workers, every time.Why this role existsReporting to the Associate Director of Operations, you will coordinate and oversee our organization’s operation and implement the right processes and practices across the organization. You are responsible for formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during the course of business.RequirementsRequired ExperienceAt least two years experience working in B2B or enterprise sales, or as a high-performing Pod Lead or Project Coordinator with B2B experienceWhat are your responsibilities:Develop and continuously track and analyze metrics and goals for B2B using various methods such as sales forecastingEvaluate and iterate B2B product, including pricing models, service offerings and standards, etcOversee Senior Account Managers for Sales and Retention departments, including recruitment, orienting, development, performance managementWork with Retention to develop and implement strategies to improve retentionEstablish and evaluate target market for B2B and appropriate lead sources, as well as customer acquisition methodsWork with Sales department to develop and implement targeted sales strategyAnalyze B2B revenue and develop programs and processes to amplify revenueDevelop and iterate new and current internal procedures for all of B2BWork with Operations leadership to develop service standards and policies for B2B clientsDevelop quarterly B2B OKRs, update progress throughout the quarter and prepare reports and analytics as neededBenefitsPermanent work from home forever! Zero commuting and goodbye traffic and spend more time with your family.Custom environment - Set up your noise level just the way you want it. And if you’re mindful of your workspace ergonomics, you can create a stronger rhythm for your workflows too - Exercising your creativity and critical thinking by working independently is important when you’re working from home.Worry no more! We got you and your health covered on your HMO; and hassle free payment for your monthly government mandated remittances (Philhealth, Pag-ibig, SSS).Paid Time-Off - Gives you a chance to step back, recharge and have a significant chunk of time to engage in something that is meaningful to you.Have a unique and positive contribution and work equally as we value cultural diversity.
remote
remote
Content Operations & Rights Administrator (remote)
YourVid IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Are you passionate about music & video content and love supporting customers worldwide?As a hybrid between media and tech company, we help creators and artists to monetize and distribute their content on UGC platforms such as YouTube and streaming services such as Spotify. With our proprietary and unique technology, we administer 100,000+ copyrighted works and monetize over four billion YouTube views per year for thousands of artists and creators.TasksIn this role, you will support our Operations & Customer Support team with distributing and protecting our customers' content. You will work directly with music labels, artists, content creators and other rightsholders. Your efforts will be largely related to data exchange, catalog ingestion, and customer support.Your responsibilities will include:Support potential and existing customers via email, chat, and occasionally (video) calls in using our products and services.Review, format, and distribute incoming content delivery requests.Assist with resolving ownership conflicts and disputes about UGC content.Improve our help center, guidelines, and presentations as well as internal workflows.Create proposals for new reports and reports for existing clients.In a small start-up like ours, you will wear many hats in addition to your main responsibilities.RequirementsWork Experience: You have significant practical experience in customer support, operations, or a related field (bonus points for anything related to YouTube CMS management, music distribution, record label management, publishing administration, or similar).Level: Associate to Senior - we will find you a place in our team!Language: Full working proficiency in English.Who we're looking for:High Energy: You are motivated and don't procrastinate, but are thriving when making real impact. You look for ways to help beyond your formal job responsibilities. We have a lot of work ahead.Thrive in Ambiguity: Our product evolves every day. You're ready to improve and build new processes and workflows along the way.Passion: You strive to become an expert in your profession, are ambitious, and think outside the box. You're willing to go the extra mile to reach those goals.Sense of Urgency: We're moving fast. Decisions are probably made quicker than you're used to. You are ready to match our speed.BenefitsReal Impact: Our product is already one of the most relevant revenue streams for our independent artists and creators. Your work will have real impact, from day one.Exciting Product: Our value proposition is unique and the reason why >90% of leads decide to work with us.Mentoring: We're bootstrapped, profitable, and in this for the long run. You will grow together with us, while learning from and working with the best.Freedom & Flexibility: As a remote-first company, we empower our team to work from wherever they want, whenever they want.
YourVid
(IT / Development)
Are you passionate about music & video content and love supporting customers worldwide?As a hybrid between media and tech company, we help creators and artists to monetize and distribute their content on UGC platforms such as YouTube and streaming services such as Spotify. With our proprietary and unique technology, we administer 100,000+ copyrighted works and monetize over four billion YouTube views per year for thousands of artists and creators.TasksIn this role, you will support our Operations & Customer Support team with distributing and protecting our customers' content. You will work directly with music labels, artists, content creators and other rightsholders. Your efforts will be largely related to data exchange, catalog ingestion, and customer support.Your responsibilities will include:Support potential and existing customers via email, chat, and occasionally (video) calls in using our products and services.Review, format, and distribute incoming content delivery requests.Assist with resolving ownership conflicts and disputes about UGC content.Improve our help center, guidelines, and presentations as well as internal workflows.Create proposals for new reports and reports for existing clients.In a small start-up like ours, you will wear many hats in addition to your main responsibilities.RequirementsWork Experience: You have significant practical experience in customer support, operations, or a related field (bonus points for anything related to YouTube CMS management, music distribution, record label management, publishing administration, or similar).Level: Associate to Senior - we will find you a place in our team!Language: Full working proficiency in English.Who we're looking for:High Energy: You are motivated and don't procrastinate, but are thriving when making real impact. You look for ways to help beyond your formal job responsibilities. We have a lot of work ahead.Thrive in Ambiguity: Our product evolves every day. You're ready to improve and build new processes and workflows along the way.Passion: You strive to become an expert in your profession, are ambitious, and think outside the box. You're willing to go the extra mile to reach those goals.Sense of Urgency: We're moving fast. Decisions are probably made quicker than you're used to. You are ready to match our speed.BenefitsReal Impact: Our product is already one of the most relevant revenue streams for our independent artists and creators. Your work will have real impact, from day one.Exciting Product: Our value proposition is unique and the reason why >90% of leads decide to work with us.Mentoring: We're bootstrapped, profitable, and in this for the long run. You will grow together with us, while learning from and working with the best.Freedom & Flexibility: As a remote-first company, we empower our team to work from wherever they want, whenever they want.
remote
remote
Project Manager (Custody) - Remote
binance IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is looking for an experienced Project Manager to plan and oversee projects from the initial ideation through to completion. You are expected to coordinate people and processes to deliver projects on time and with the desired outcomes aligned to business objectives and client requirements.ResponsibilitiesTrack and manage project deliverables for the flawless execution of various projectsDevelop a detailed project plan to monitor and track progressEnsure that all projects are delivered on-time, within scope and that fulfills user requirementsCommunicate and coordinate with all stakeholders (both internal and external) involvedConstantly align with management team on business priorities, manage project deliverables and downstreams accordinglyTrack project performance, specifically to analyze the successful completion of short and long-term goalRequirementsAt least 5 years proven track record for project management and project deliveryExperience in the blockchain/cryptocurrency industry is a plusPossesses knowledge of Software Development Life CycleComfortable working in a fast-paced, high-pressure environmentAbility to multitask and work on multiple projects simultaneouslyGood communication skills and a quick-learnerMust be fluent in English and Mandarin languagesWorking at BinanceDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
binance
(IT / Development)
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is looking for an experienced Project Manager to plan and oversee projects from the initial ideation through to completion. You are expected to coordinate people and processes to deliver projects on time and with the desired outcomes aligned to business objectives and client requirements.ResponsibilitiesTrack and manage project deliverables for the flawless execution of various projectsDevelop a detailed project plan to monitor and track progressEnsure that all projects are delivered on-time, within scope and that fulfills user requirementsCommunicate and coordinate with all stakeholders (both internal and external) involvedConstantly align with management team on business priorities, manage project deliverables and downstreams accordinglyTrack project performance, specifically to analyze the successful completion of short and long-term goalRequirementsAt least 5 years proven track record for project management and project deliveryExperience in the blockchain/cryptocurrency industry is a plusPossesses knowledge of Software Development Life CycleComfortable working in a fast-paced, high-pressure environmentAbility to multitask and work on multiple projects simultaneouslyGood communication skills and a quick-learnerMust be fluent in English and Mandarin languagesWorking at BinanceDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
remote
remote
Operations Manager
ROAS Media (Marketing and advertising)
Remote (Asia Time Zone Permitted) Negotiable
OPERATIONS MANAGER - DIGITAL MARKETINGABOUT ROAS MEDIAWe’re not your typical agency. We don’t work like one, sound like one, or act like one.ROAS Media specialises in executing world-class advertising strategies for established brands looking to expand their business globally at an accelerated pace.We partner with global brands, celebrities and some of the fastest growing disruptor brands.Founded in 2017, ROAS Media is now one of Facebook's Top 3 largest independent agencies in Asia Pacific in terms of media budget under management.OUR CULTUREWe’re a young, fun, and dynamic team who excels at the job and knows how to have serious fun in the process. Idea creation, individual learning, and celebrating team successes are an important part of our culture. So we invest 110% into the care and professional development of our team members. We are respectful of others and believe that inclusivity and team support are key to an awesome workplaceJob DescriptionAnalyze and maintain Client Service Level Agreements.Define and implement any corrective actions needed to meet operational performance.Conduct regular one-on-ones with direct reports to review individual performance and the performance of their team.Create a positive work environment through employee engagement.Resolve employee relation issues in a professional and timely manner.Participate in cross functional meetings to review information received from operational support functions and partner to define action plans that resolve issues and drive continuous improvement.Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs and make adjustments to meet changing requirements.Qualifications3-5 years of experience in digital marketing agency preferredDemonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback and analyze and improve work processes.Establish a course of action for self and others to accomplish a specific goalWork well under pressure and follow through on items to completion while maintaining professional demeanorExcellent communication skills, both written and verbal. Ability to effectively present information to internal and external associatesDemonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentWillingness to work.The Operations Manager role is 100 % remote work.
ROAS Media
(Marketing and advertising)
OPERATIONS MANAGER - DIGITAL MARKETINGABOUT ROAS MEDIAWe’re not your typical agency. We don’t work like one, sound like one, or act like one.ROAS Media specialises in executing world-class advertising strategies for established brands looking to expand their business globally at an accelerated pace.We partner with global brands, celebrities and some of the fastest growing disruptor brands.Founded in 2017, ROAS Media is now one of Facebook's Top 3 largest independent agencies in Asia Pacific in terms of media budget under management.OUR CULTUREWe’re a young, fun, and dynamic team who excels at the job and knows how to have serious fun in the process. Idea creation, individual learning, and celebrating team successes are an important part of our culture. So we invest 110% into the care and professional development of our team members. We are respectful of others and believe that inclusivity and team support are key to an awesome workplaceJob DescriptionAnalyze and maintain Client Service Level Agreements.Define and implement any corrective actions needed to meet operational performance.Conduct regular one-on-ones with direct reports to review individual performance and the performance of their team.Create a positive work environment through employee engagement.Resolve employee relation issues in a professional and timely manner.Participate in cross functional meetings to review information received from operational support functions and partner to define action plans that resolve issues and drive continuous improvement.Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs and make adjustments to meet changing requirements.Qualifications3-5 years of experience in digital marketing agency preferredDemonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback and analyze and improve work processes.Establish a course of action for self and others to accomplish a specific goalWork well under pressure and follow through on items to completion while maintaining professional demeanorExcellent communication skills, both written and verbal. Ability to effectively present information to internal and external associatesDemonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentWillingness to work.The Operations Manager role is 100 % remote work.
remote
remote
Technical Project Manager (Remote)
CWT Meetings & Events (Events services)
Remote (Asia Time Zone Permitted) Negotiable
CWT Meetings & Events is a global, full-service meetings and events agency with over 30 years of experience providing innovative solutions for both strategic meetings and event management. We live, breathe and thrive on executing some of the most innovative events and finest meetings of all shapes and sizes.We’re a community of 1,400 meetings and event experts spanning 68 countries and we are continuing to grow. We are always on the lookout for talented people to join us on our journey and help us to exceed both our own expectations, and those of our clients.Position OverviewCWT Meetings & Events is seeking for a Web Project Manager, this position is open to applicants from around globe for remotely providing support to the U.S.Position DescriptionDevelops project scope and objectives, involving all relevant stakeholders and ensuring execution feasibility of outlined objectives.Participate in web requirements qualification to determine complexity level and be able to advise SLA and timeline.Ensure web projects are monitored, measured, and reported. Proactively escalate potential client issues to manager/program manager for resolution.Develops a detailed project plan to track progress and maintains comprehensive project documentation.Lead projects to create efficiencies in web design and build client service offering.Acts as a liaison between team assigned and third party/supplier partners for client and other key stakeholders involved in the assigned programs.Facilitates planning calls to review key milestones, decisions, and problem escalation.Conducts and/or participates in meetings as the program/project plan expert.Works with Client, CWT team, and resources to execute the project plan and monitor results to ensure project timeline and deliverables meet client expectations.Ensures the delivery of high-quality websites through good leadership and management with a strong quality planning and monitoring process.Facilitates project and process debriefing for internal and external teams documenting details to share amongst respective stakeholders and team members.Documents and continuously provides input to refine and implement best practices across all projects for consistency and optimization.Promptly reports and escalates to management as needed and fully informs of any significant problems or unusual matters related to project management activity.Takes prompt corrective action where necessary or suggests alternative courses of action.Provide technical and customer leadership to web building team and its junior web builders, to include mentoring, technical training, evaluation and ongoing guidanceEnsures all projects are delivered on-time, within scope, and within budget.Consult with the client and provide guidance on design and functionality to ensure client specifications, standards and objectives are met and client is appropriately informed.Uses appropriate verification techniques to manage changes in project scope, schedule and costs.Measures project performance using appropriate systems, tools and techniques.Manages the relationship with the client and all respective stakeholders in partnership with the Meeting Planners or Project Managers.May need to support the intermediate/advanced end-to-end website building life cycle (website preparation, launching and follow-up), provide unparallel consultative customer service and customer experience to meeting owners, clients and attendees.QualificationsEducationCollege diploma or degree in Information Technology*. ExperienceFive (5) years of related experience that includes intermediate HTML coding and/or platform (StarCite/Cvent, etc.) experience. Mobile app/mobile site development experience preferred. StarCite/Cvent experience preferred. Experience in other registration systems (i.e., RegOnline, SignUp4) preferred. Meeting Planning experience preferred. Leadership/mentorship experience preferred.KnowledgeComputer proficiency in Microsoft Office Suite. Graphic editing using tools like Photoshop, Dreamweaver, Microsoft photo editor, Paint, etc. Intermediate/advanced HTML coding, Platform education, website design knowledge. SkillsLeadership skills including the ability to provide mentoring, guidance and training to junior staff. Technology skills including intermediate/advanced understanding of computers, servers & network environments, ability to research new technology opportunities, data management skills. Basic/intermediate Java skills and ability to create, edit, delete, administer FTP, and web server preferred. Communication skills including concise, clear, effective and professional client, peer and management communication that contributes to maintaining a positive work environment. Computer skills including proficiency in Word, Excel and Internet, database management programs, Outlook, PowerPoint, FrontPage (or equivalent) and basic graphic skills. AbilitiesDetail-orientation, organization and prioritization. Teamwork-oriented. Ability to understand and enforce company SOP (Standard Operation Process). Leadership and ability to provide mentoring to junior staff. High consultative skills and ability to anticipate the needs of the client. Solution-orientated to find solutions for exception requests. Innovative thinking/ability to think outside the box. Ability to attend internal and external training and network opportunities to further industry knowledge. Ability to provide internal training to junior web builder staff. Willingness to take on projects outside of typical scope duties.CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.CWT is fully committed to the health and wellbeing of its employees. CWT can only offer employment to those applicants in the United States that are fully vaccinated as of January 4th 2022.As part of the application and / or offer process, you will be asked to provide evidence of your vaccination or exemption status and this evidence will be retained in your personnel records .
CWT Meetings & Events
(Events services)
CWT Meetings & Events is a global, full-service meetings and events agency with over 30 years of experience providing innovative solutions for both strategic meetings and event management. We live, breathe and thrive on executing some of the most innovative events and finest meetings of all shapes and sizes.We’re a community of 1,400 meetings and event experts spanning 68 countries and we are continuing to grow. We are always on the lookout for talented people to join us on our journey and help us to exceed both our own expectations, and those of our clients.Position OverviewCWT Meetings & Events is seeking for a Web Project Manager, this position is open to applicants from around globe for remotely providing support to the U.S.Position DescriptionDevelops project scope and objectives, involving all relevant stakeholders and ensuring execution feasibility of outlined objectives.Participate in web requirements qualification to determine complexity level and be able to advise SLA and timeline.Ensure web projects are monitored, measured, and reported. Proactively escalate potential client issues to manager/program manager for resolution.Develops a detailed project plan to track progress and maintains comprehensive project documentation.Lead projects to create efficiencies in web design and build client service offering.Acts as a liaison between team assigned and third party/supplier partners for client and other key stakeholders involved in the assigned programs.Facilitates planning calls to review key milestones, decisions, and problem escalation.Conducts and/or participates in meetings as the program/project plan expert.Works with Client, CWT team, and resources to execute the project plan and monitor results to ensure project timeline and deliverables meet client expectations.Ensures the delivery of high-quality websites through good leadership and management with a strong quality planning and monitoring process.Facilitates project and process debriefing for internal and external teams documenting details to share amongst respective stakeholders and team members.Documents and continuously provides input to refine and implement best practices across all projects for consistency and optimization.Promptly reports and escalates to management as needed and fully informs of any significant problems or unusual matters related to project management activity.Takes prompt corrective action where necessary or suggests alternative courses of action.Provide technical and customer leadership to web building team and its junior web builders, to include mentoring, technical training, evaluation and ongoing guidanceEnsures all projects are delivered on-time, within scope, and within budget.Consult with the client and provide guidance on design and functionality to ensure client specifications, standards and objectives are met and client is appropriately informed.Uses appropriate verification techniques to manage changes in project scope, schedule and costs.Measures project performance using appropriate systems, tools and techniques.Manages the relationship with the client and all respective stakeholders in partnership with the Meeting Planners or Project Managers.May need to support the intermediate/advanced end-to-end website building life cycle (website preparation, launching and follow-up), provide unparallel consultative customer service and customer experience to meeting owners, clients and attendees.QualificationsEducationCollege diploma or degree in Information Technology*. ExperienceFive (5) years of related experience that includes intermediate HTML coding and/or platform (StarCite/Cvent, etc.) experience. Mobile app/mobile site development experience preferred. StarCite/Cvent experience preferred. Experience in other registration systems (i.e., RegOnline, SignUp4) preferred. Meeting Planning experience preferred. Leadership/mentorship experience preferred.KnowledgeComputer proficiency in Microsoft Office Suite. Graphic editing using tools like Photoshop, Dreamweaver, Microsoft photo editor, Paint, etc. Intermediate/advanced HTML coding, Platform education, website design knowledge. SkillsLeadership skills including the ability to provide mentoring, guidance and training to junior staff. Technology skills including intermediate/advanced understanding of computers, servers & network environments, ability to research new technology opportunities, data management skills. Basic/intermediate Java skills and ability to create, edit, delete, administer FTP, and web server preferred. Communication skills including concise, clear, effective and professional client, peer and management communication that contributes to maintaining a positive work environment. Computer skills including proficiency in Word, Excel and Internet, database management programs, Outlook, PowerPoint, FrontPage (or equivalent) and basic graphic skills. AbilitiesDetail-orientation, organization and prioritization. Teamwork-oriented. Ability to understand and enforce company SOP (Standard Operation Process). Leadership and ability to provide mentoring to junior staff. High consultative skills and ability to anticipate the needs of the client. Solution-orientated to find solutions for exception requests. Innovative thinking/ability to think outside the box. Ability to attend internal and external training and network opportunities to further industry knowledge. Ability to provide internal training to junior web builder staff. Willingness to take on projects outside of typical scope duties.CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.CWT is fully committed to the health and wellbeing of its employees. CWT can only offer employment to those applicants in the United States that are fully vaccinated as of January 4th 2022.As part of the application and / or offer process, you will be asked to provide evidence of your vaccination or exemption status and this evidence will be retained in your personnel records .
remote
remote
Operations Associate Manager - Remote Admin
Wells Fargo IT / Development
Remote (Asia Time Zone Permitted) Negotiable
About Wells Fargo India & PhilippinesWells Fargo India & Philippines is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.About This RoleWells Fargo is seeking an Operations Associate Manager who will be responsible for leading a group of Executive Admin Assistants under the Remote Admin Team.In This Role, You WillSupervise a team of Admin Assistants responsible for moderately complex transactional and administrative tasks for senior leaders of the companyEnsure timely completion, quality and compliance within the operation areaWork independently on moderately complex issues and projectsIdentify opportunities for process improvement and risk control development and escalates issues to senior managementProvide training, performance, evaluation and coaching of less experienced teamMake daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations managementLeverage interpretation of policies, procedures, and compliance requirementsCollaborate and influence all levels of professionals including senior managersLead team to achieve objectivesManage allocation of people and financial resources for OperationsMentor and guide talent development of direct reports and assist in hiring talentRequired Qualifications:10+ years of experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education3+ years of experience in leading a teamDesired Qualifications:Graduate in any fieldCandidate must have at least 10 years of relevant experience (combination of Operations and People management)Background in an Executive Admin Function is an advantageJob Expectations:Candidate must be amenable to work on night shift and be located at McKinley, TaguigWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Reference NumberR-147419
Wells Fargo
(IT / Development)
About Wells Fargo India & PhilippinesWells Fargo India & Philippines is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.About This RoleWells Fargo is seeking an Operations Associate Manager who will be responsible for leading a group of Executive Admin Assistants under the Remote Admin Team.In This Role, You WillSupervise a team of Admin Assistants responsible for moderately complex transactional and administrative tasks for senior leaders of the companyEnsure timely completion, quality and compliance within the operation areaWork independently on moderately complex issues and projectsIdentify opportunities for process improvement and risk control development and escalates issues to senior managementProvide training, performance, evaluation and coaching of less experienced teamMake daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations managementLeverage interpretation of policies, procedures, and compliance requirementsCollaborate and influence all levels of professionals including senior managersLead team to achieve objectivesManage allocation of people and financial resources for OperationsMentor and guide talent development of direct reports and assist in hiring talentRequired Qualifications:10+ years of experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education3+ years of experience in leading a teamDesired Qualifications:Graduate in any fieldCandidate must have at least 10 years of relevant experience (combination of Operations and People management)Background in an Executive Admin Function is an advantageJob Expectations:Candidate must be amenable to work on night shift and be located at McKinley, TaguigWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Reference NumberR-147419
Weland AB, CNC-Operatör
Weland AB IT / Development
Yangon Negotiable
Är du ansvarstagande och har en ambition att alltid göra saker lite bättre är detta något för dig. På Weland AB finns nu en öppen position på vår avdelning för skärande bearbetning!Weland AB är moderbolaget i Welandkoncernen. Sedan starten 1947 har vi genomgått en kraftfull expansion. I dag är vi ett av industrisveriges starkaste varumärken med produktion av egna produkter och legotillverkning för några av marknadens mest kvalitetskrävande kunder. Vid vår anläggning i Smålandsstenar tillverkas den pressvetsade gallerdurken som är ryggraden i Welands verksamhet. Här tillverkar vi även spiraltrappor, räcken och annat stålsmide.Vi söker en CNC-operatör till vår avdelning för skärande bearbetning.Som CNC-operatör hos oss får du ett varierande och självständigt arbete. Vi arbetar med moderna maskiner och styrsystem, vi strävar efter att låta våra operatörer ställa, programmera och köra maskinerna.Din erfarenhetVi söker dig som har ett eller flera års erfarenhet av skärande bearbetning. Det är en förutsättning att du behärskar ritningsläsning och har allmän verkstadsvana.Din profilFörutom dokumenterad erfarenhet måste du även behärska svenska i både tal och skrift. Vi tror att du är utåtriktad och social då vi är ett stort team med trevlig gemenskap. Vi ser gärna att du uppskattar både att ha och att hålla god ordning omkring dig.AnsökanUrval sker löpande och tjänsten kan tillsättas före sista ansökningsdatum, varpå det är viktigt att du skickar in ansökan omgående.Tjänsten är tillsvidare, heltid.Hos oss får du utvecklas och göra karriär i en svensk, familjeägd koncern som är unik när det kommer till uppbyggnad, finansiell styrka och långsiktighet. Vill du veta mer om jobbet och om Weland AB?Varmt välkommen att kontakta oss!
Weland AB
(IT / Development)
Är du ansvarstagande och har en ambition att alltid göra saker lite bättre är detta något för dig. På Weland AB finns nu en öppen position på vår avdelning för skärande bearbetning!Weland AB är moderbolaget i Welandkoncernen. Sedan starten 1947 har vi genomgått en kraftfull expansion. I dag är vi ett av industrisveriges starkaste varumärken med produktion av egna produkter och legotillverkning för några av marknadens mest kvalitetskrävande kunder. Vid vår anläggning i Smålandsstenar tillverkas den pressvetsade gallerdurken som är ryggraden i Welands verksamhet. Här tillverkar vi även spiraltrappor, räcken och annat stålsmide.Vi söker en CNC-operatör till vår avdelning för skärande bearbetning.Som CNC-operatör hos oss får du ett varierande och självständigt arbete. Vi arbetar med moderna maskiner och styrsystem, vi strävar efter att låta våra operatörer ställa, programmera och köra maskinerna.Din erfarenhetVi söker dig som har ett eller flera års erfarenhet av skärande bearbetning. Det är en förutsättning att du behärskar ritningsläsning och har allmän verkstadsvana.Din profilFörutom dokumenterad erfarenhet måste du även behärska svenska i både tal och skrift. Vi tror att du är utåtriktad och social då vi är ett stort team med trevlig gemenskap. Vi ser gärna att du uppskattar både att ha och att hålla god ordning omkring dig.AnsökanUrval sker löpande och tjänsten kan tillsättas före sista ansökningsdatum, varpå det är viktigt att du skickar in ansökan omgående.Tjänsten är tillsvidare, heltid.Hos oss får du utvecklas och göra karriär i en svensk, familjeägd koncern som är unik när det kommer till uppbyggnad, finansiell styrka och långsiktighet. Vill du veta mer om jobbet och om Weland AB?Varmt välkommen att kontakta oss!
remote
remote
Associate Operations Reporting | Clark
Concentrix IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Job DescriptionEssential Functions/Core ResponsibilitiesProduce ad hoc reports, trending data, and respond to client inquiries.Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities.Coordinate the implementation of reporting processes.Develop new reports/graphs, production schedules, and additions/deletions from existing reports.Utilize new data sources for report development.Communicate with project managers to understand client report needs.Produce and verify daily electronic reports using reporting tools.Distribute reports to internal and external clients via e-mail and electronic feeds.Maintain existing reports as well as monthly and year-to-date summariesDevelop trending reports on a request basis.Candidate ProfileBachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferredExperience with call center business and computer support systems preferred.Knowledge of database technology, including Oracle or familiarity with SQL.Demonstrated ability to multi-task, prioritize, and meet timelines on deliverablesDemonstrated knowledge of reporting solutions.Demonstrated ability to advocate reporting solutions in support of customer business goals and strategiesStrong communication skills, both written and verbalProficient in Microsoft OfficeSelf-starter, sense of urgency, and works well under pressure.Strong attention to detail.Sense of professionalism and ability to develop relationships.Career Framework RoleRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Work Set UpRemote set up but the domicile site will be in Clark, Pampanga
Concentrix
(IT / Development)
Job DescriptionEssential Functions/Core ResponsibilitiesProduce ad hoc reports, trending data, and respond to client inquiries.Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities.Coordinate the implementation of reporting processes.Develop new reports/graphs, production schedules, and additions/deletions from existing reports.Utilize new data sources for report development.Communicate with project managers to understand client report needs.Produce and verify daily electronic reports using reporting tools.Distribute reports to internal and external clients via e-mail and electronic feeds.Maintain existing reports as well as monthly and year-to-date summariesDevelop trending reports on a request basis.Candidate ProfileBachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferredExperience with call center business and computer support systems preferred.Knowledge of database technology, including Oracle or familiarity with SQL.Demonstrated ability to multi-task, prioritize, and meet timelines on deliverablesDemonstrated knowledge of reporting solutions.Demonstrated ability to advocate reporting solutions in support of customer business goals and strategiesStrong communication skills, both written and verbalProficient in Microsoft OfficeSelf-starter, sense of urgency, and works well under pressure.Strong attention to detail.Sense of professionalism and ability to develop relationships.Career Framework RoleRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Work Set UpRemote set up but the domicile site will be in Clark, Pampanga
remote
remote
(Remote) Product Operations Manager, APAC
Hopper IT / Development
Remote (Asia Time Zone Permitted) Negotiable
The Hopper International Expansion team is responsible for adapting and delivering the full suite of Hopper products within individual markets to engage and grow our global user base. The Product Operations Manager for Asia & Pacific (APAC) will ensure that Hopper builds and operates products and integrations with third-party suppliers and internal teams with speed and quality to facilitate a rapidly scaling presence in APAC countries. You will collaborate closely with product owners, engineers, business development managers, data analysts, customer support, and externally with Hopper’s technology partners such as airlines & hotels, Global Distribution Systems, third-party API providers, and more.Product Operations Managers within the International organization take a lateral view of Hopper’s products (Flights, Lodging, Financial Services, etc.), facilitating the swift adaptation and growth of features that require unique content and user experience treatment for each market. They anticipate needs, own operational processes, troubleshoot issues, configure systems, and analyze performance to ensure that each market offering has access to the full breadth of content and unique supply needed to power its core value proposition and deliver a meaningful and reliable product to our users.ResponsibilitiesWork collaboratively to enable new types and sources of travel products in new markets throughout APACBecome an expert in Hopper’s backend systems infrastructure to diagram, explain, and diagnose supply functionality and interruptionsBe responsible for completing pre-development technical configurations that enable access to systems and APIs, and post-development work to maintain and improve performanceTranslate technical considerations between engineers, product managers, customer support agents, and third-party suppliersInvestigate, specify, and coordinate the implementation of supply enhancementsProvide accessible subject matter expertise pertaining to travel supply such as airfare types, rules, and fare and schedule filing; room types, bed banks, payment options; shopping, booking, and ticketing procedures; and post-booking operationsResourcefully troubleshoot issues that arise from internal bugs and third-party changes and outagesBe responsible for creating, documenting, and maintaining systems and processes fundamental to Hopper’s international integrationsMaintain a deep understanding of technical systems, capabilities, and planned improvements to maximize Hopper’s value from eachWork with team members and strategic partners distributed around the globeMinimum QualificationsA passion for Hopper’s mission to build the most customer centric travel marketplace on EarthBachelor’s degree or equivalent work experience3+ years experience in consumer-facing startup or high-growth organizationExceptional ability to grasp, manage, and articulate complex systemsExcellent written and oral communication skills in English & SpanishHighly effective communicator with technical depth to enable productive, cross-functional collaboration with world-class engineers, data scientists, business development, and customer serviceA creative and extremely detail-oriented approach to problem-solvingExcellence in technical troubleshooting, root-cause analysis, and solutioningDedication to knowledge sharing, documentation, and building for scale and efficiencyAbility to balance speed and quality based on the unique needs of teams and initiativesProven success analyzing data, drawing accurate conclusions, and adjusting strategy accordinglyExcellent judgment and the confidence to make important trade-offs under pressureA customer-obsessed focus and positive, team-oriented attitudeA proactive, self-motivated work ethicStrong time management and prioritization abilitiesNo ego. Commitment to doing what is right for the customer and the companyAptitude and adaptability to work in a dynamic, high-growth business that operates at a very fast pacePreferred QualificationsTravel industry experience, especially in product, operations, development, or analyticsPrevious roles in international expansion, localization, or globalization teams, especially focused in APAC marketsExpertise in market research and/or business analytics to inform strategic initiativesExperience with GDS, CRS, PSS, or other airline and travel industry systems, especially Sabre, Travelport, Amadeus, NDC, ARC, IATA, and BSPsFamiliarity with market-level nuances and considerations in travel, payments, language, and technology within APACDespite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings.Here are just a few stats that demonstrate the company’s recent growth:Hopper’s valuation is now over $5B The company’s valuation has more than tripled since early 2020.The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT.The company sells over $2B in travel and travel related financial services annuallyHopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!
Hopper
(IT / Development)
The Hopper International Expansion team is responsible for adapting and delivering the full suite of Hopper products within individual markets to engage and grow our global user base. The Product Operations Manager for Asia & Pacific (APAC) will ensure that Hopper builds and operates products and integrations with third-party suppliers and internal teams with speed and quality to facilitate a rapidly scaling presence in APAC countries. You will collaborate closely with product owners, engineers, business development managers, data analysts, customer support, and externally with Hopper’s technology partners such as airlines & hotels, Global Distribution Systems, third-party API providers, and more.Product Operations Managers within the International organization take a lateral view of Hopper’s products (Flights, Lodging, Financial Services, etc.), facilitating the swift adaptation and growth of features that require unique content and user experience treatment for each market. They anticipate needs, own operational processes, troubleshoot issues, configure systems, and analyze performance to ensure that each market offering has access to the full breadth of content and unique supply needed to power its core value proposition and deliver a meaningful and reliable product to our users.ResponsibilitiesWork collaboratively to enable new types and sources of travel products in new markets throughout APACBecome an expert in Hopper’s backend systems infrastructure to diagram, explain, and diagnose supply functionality and interruptionsBe responsible for completing pre-development technical configurations that enable access to systems and APIs, and post-development work to maintain and improve performanceTranslate technical considerations between engineers, product managers, customer support agents, and third-party suppliersInvestigate, specify, and coordinate the implementation of supply enhancementsProvide accessible subject matter expertise pertaining to travel supply such as airfare types, rules, and fare and schedule filing; room types, bed banks, payment options; shopping, booking, and ticketing procedures; and post-booking operationsResourcefully troubleshoot issues that arise from internal bugs and third-party changes and outagesBe responsible for creating, documenting, and maintaining systems and processes fundamental to Hopper’s international integrationsMaintain a deep understanding of technical systems, capabilities, and planned improvements to maximize Hopper’s value from eachWork with team members and strategic partners distributed around the globeMinimum QualificationsA passion for Hopper’s mission to build the most customer centric travel marketplace on EarthBachelor’s degree or equivalent work experience3+ years experience in consumer-facing startup or high-growth organizationExceptional ability to grasp, manage, and articulate complex systemsExcellent written and oral communication skills in English & SpanishHighly effective communicator with technical depth to enable productive, cross-functional collaboration with world-class engineers, data scientists, business development, and customer serviceA creative and extremely detail-oriented approach to problem-solvingExcellence in technical troubleshooting, root-cause analysis, and solutioningDedication to knowledge sharing, documentation, and building for scale and efficiencyAbility to balance speed and quality based on the unique needs of teams and initiativesProven success analyzing data, drawing accurate conclusions, and adjusting strategy accordinglyExcellent judgment and the confidence to make important trade-offs under pressureA customer-obsessed focus and positive, team-oriented attitudeA proactive, self-motivated work ethicStrong time management and prioritization abilitiesNo ego. Commitment to doing what is right for the customer and the companyAptitude and adaptability to work in a dynamic, high-growth business that operates at a very fast pacePreferred QualificationsTravel industry experience, especially in product, operations, development, or analyticsPrevious roles in international expansion, localization, or globalization teams, especially focused in APAC marketsExpertise in market research and/or business analytics to inform strategic initiativesExperience with GDS, CRS, PSS, or other airline and travel industry systems, especially Sabre, Travelport, Amadeus, NDC, ARC, IATA, and BSPsFamiliarity with market-level nuances and considerations in travel, payments, language, and technology within APACDespite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings.Here are just a few stats that demonstrate the company’s recent growth:Hopper’s valuation is now over $5B The company’s valuation has more than tripled since early 2020.The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT.The company sells over $2B in travel and travel related financial services annuallyHopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!
remote
remote
URGENT HIRING! Fun and Exciting Projects | Remote Work Opportunities | APPLY NOW!
Appen IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Work From Home Opportunities at AppenPart-Time Opportunities at AppenFlexible OpportunitiesURGENT HIRING!"Even if you're at home we will bring the best opportunities to you"We are seeking individuals in the PHILIPPINES who are looking for an exciting work-from-home opportunity. Our mission is to deliver the best data solutions and expertise to developers of AI for communication, driven by our passion for innovation and our love of languages.We are still massively hiring and looking for more people to apply to our great opportunities, you can also invite your friends, as many as you like so they can also experience the opportunity to earn extra income while being at home!Here are some examples of the opportunities available:• Search Engine Evaluation (Help us improve search results)• Social Media Evaluation (Help improve social media around the globe)• Translation• Transcription• Short Surveys• Data Collection Projects (e.g., voice recording, image collection, etc.)• Linguistic Specialties (Text to Speech, Computational, Phonetics, Pronunciation, Annotation, etc.)Qualifications:• No work experience or college degree required.• Fluency in English and/or FILIPINO language skill• Linguistics Degree may be required for our linguistic projects BUT not required for other projects.Perks: • Flexible working hours• Work from home• You can apply/work while you are working full time or studying!• Apply many projects as many as you can!Make sure to Complete your Profile and Unlock More Projects! You will receive feedback from us via email. If you pass the screening process, just log back into your account and start qualifying for Project.We will be happy to assist you if you have any questions. We hope you can be part of our growing global team and enjoy earning extra cash! Thank you and stay safe always!Once you complete the registration process, you will be able to receive feedback via email or direct through the Appen Connect platform. If you are interested in also applying for other projects, click the 'All All Projects' Tab. You will see the "Continue" button on the right side of the "Unlock More Projects Complete your profile" and complete the required information to unlock more projects.#innovation #technology #future #careers #data #artificialintelligence #hiring #jobsearch #jobseekers #deeplearning #workingathome #funtasks #easypaidtasks #recruiting #job #datascience #ai #jobopening #homeoffice #openings #AppenThank you and we hope to work with you soon!“A diverse, inclusive culture is vital to our mission of helping build better AI. We offer opportunities for individuals of all abilities and backgrounds.”
Appen
(IT / Development)
Work From Home Opportunities at AppenPart-Time Opportunities at AppenFlexible OpportunitiesURGENT HIRING!"Even if you're at home we will bring the best opportunities to you"We are seeking individuals in the PHILIPPINES who are looking for an exciting work-from-home opportunity. Our mission is to deliver the best data solutions and expertise to developers of AI for communication, driven by our passion for innovation and our love of languages.We are still massively hiring and looking for more people to apply to our great opportunities, you can also invite your friends, as many as you like so they can also experience the opportunity to earn extra income while being at home!Here are some examples of the opportunities available:• Search Engine Evaluation (Help us improve search results)• Social Media Evaluation (Help improve social media around the globe)• Translation• Transcription• Short Surveys• Data Collection Projects (e.g., voice recording, image collection, etc.)• Linguistic Specialties (Text to Speech, Computational, Phonetics, Pronunciation, Annotation, etc.)Qualifications:• No work experience or college degree required.• Fluency in English and/or FILIPINO language skill• Linguistics Degree may be required for our linguistic projects BUT not required for other projects.Perks: • Flexible working hours• Work from home• You can apply/work while you are working full time or studying!• Apply many projects as many as you can!Make sure to Complete your Profile and Unlock More Projects! You will receive feedback from us via email. If you pass the screening process, just log back into your account and start qualifying for Project.We will be happy to assist you if you have any questions. We hope you can be part of our growing global team and enjoy earning extra cash! Thank you and stay safe always!Once you complete the registration process, you will be able to receive feedback via email or direct through the Appen Connect platform. If you are interested in also applying for other projects, click the 'All All Projects' Tab. You will see the "Continue" button on the right side of the "Unlock More Projects Complete your profile" and complete the required information to unlock more projects.#innovation #technology #future #careers #data #artificialintelligence #hiring #jobsearch #jobseekers #deeplearning #workingathome #funtasks #easypaidtasks #recruiting #job #datascience #ai #jobopening #homeoffice #openings #AppenThank you and we hope to work with you soon!“A diverse, inclusive culture is vital to our mission of helping build better AI. We offer opportunities for individuals of all abilities and backgrounds.”
remote
remote
URGENT HIRING!Easy Paid Projects | Remote Work Opportunities | APPLY NOW!
Appen IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Work From Home Opportunities at AppenPart-Time Opportunities at AppenFlexible OpportunitiesURGENT HIRING!"Even if you're at home we will bring the best opportunities to you"We are seeking individuals in the PHILIPPINES who are looking for an exciting work-from-home opportunity. Our mission is to deliver the best data solutions and expertise to developers of AI for communication, driven by our passion for innovation and our love of languages.We are still massively hiring and looking for more people to apply to our great opportunities, you can also invite your friends, as many as you like so they can also experience the opportunity to earn extra income while being at home!Here are some examples of the opportunities available:• Search Engine Evaluation (Help us improve search results)• Social Media Evaluation (Help improve social media around the globe)• Translation• Transcription• Short Surveys• Data Collection Projects (e.g., voice recording, image collection, etc.)• Linguistic Specialties (Text to Speech, Computational, Phonetics, Pronunciation, Annotation, etc.)Qualifications:• No work experience or college degree required.• Fluency in English and/or FILIPINO language skill• Linguistics Degree may be required for our linguistic projects BUT not required for other projects.Perks: • Flexible working hours• Work from home• You can apply/work while you are working full time or studying!• Apply many projects as many as you can!Make sure to Complete your Profile and Unlock More Projects! You will receive feedback from us via email. If you pass the screening process, just log back into your account and start qualifying for Project.We will be happy to assist you if you have any questions. We hope you can be part of our growing global team and enjoy earning extra cash! Thank you and stay safe always!Once you complete the registration process, you will be able to receive feedback via email or direct through the Appen Connect platform. If you are interested in also applying for other projects, click the 'All All Projects' Tab. You will see the "Continue" button on the right side of the "Unlock More Projects Complete your profile" and complete the required information to unlock more projects.#innovation #technology #future #careers #data #artificialintelligence #hiring #jobsearch #jobseekers #deeplearning #workingathome #funtasks #easypaidtasks #recruiting #job #datascience #ai #jobopening #homeoffice #openings #AppenThank you and we hope to work with you soon!“A diverse, inclusive culture is vital to our mission of helping build better AI. We offer opportunities for individuals of all abilities and backgrounds.”
Appen
(IT / Development)
Work From Home Opportunities at AppenPart-Time Opportunities at AppenFlexible OpportunitiesURGENT HIRING!"Even if you're at home we will bring the best opportunities to you"We are seeking individuals in the PHILIPPINES who are looking for an exciting work-from-home opportunity. Our mission is to deliver the best data solutions and expertise to developers of AI for communication, driven by our passion for innovation and our love of languages.We are still massively hiring and looking for more people to apply to our great opportunities, you can also invite your friends, as many as you like so they can also experience the opportunity to earn extra income while being at home!Here are some examples of the opportunities available:• Search Engine Evaluation (Help us improve search results)• Social Media Evaluation (Help improve social media around the globe)• Translation• Transcription• Short Surveys• Data Collection Projects (e.g., voice recording, image collection, etc.)• Linguistic Specialties (Text to Speech, Computational, Phonetics, Pronunciation, Annotation, etc.)Qualifications:• No work experience or college degree required.• Fluency in English and/or FILIPINO language skill• Linguistics Degree may be required for our linguistic projects BUT not required for other projects.Perks: • Flexible working hours• Work from home• You can apply/work while you are working full time or studying!• Apply many projects as many as you can!Make sure to Complete your Profile and Unlock More Projects! You will receive feedback from us via email. If you pass the screening process, just log back into your account and start qualifying for Project.We will be happy to assist you if you have any questions. We hope you can be part of our growing global team and enjoy earning extra cash! Thank you and stay safe always!Once you complete the registration process, you will be able to receive feedback via email or direct through the Appen Connect platform. If you are interested in also applying for other projects, click the 'All All Projects' Tab. You will see the "Continue" button on the right side of the "Unlock More Projects Complete your profile" and complete the required information to unlock more projects.#innovation #technology #future #careers #data #artificialintelligence #hiring #jobsearch #jobseekers #deeplearning #workingathome #funtasks #easypaidtasks #recruiting #job #datascience #ai #jobopening #homeoffice #openings #AppenThank you and we hope to work with you soon!“A diverse, inclusive culture is vital to our mission of helping build better AI. We offer opportunities for individuals of all abilities and backgrounds.”
remote
remote
Event & Project Manager (Remote @ Medical Industry)
GLOBAL OUTSOURCING GROUP IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Job ResponsibilityLiaise with clients to find out their exact event requirementsProduce detailed event proposal (inc timelines, venues, suppliers, legal obligations, staffing and budgets)Research/meet suppliers and contractors, then negotiate prices and hireManage and coordinate suppliers and all event logistics (venue, catering, travel, etc)Propose marketing materials to publicise and promote the eventManage all pre-event planning, organising guest speakers and delegate packsCoordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budgetTo oversee the dismantling and removal of the event and clear the venue efficientlyProduce post-event evaluation reportJob RequirementsOur client is a business solution provider in medical marketing solutions. They have a 10-year history of working with their partners in the health and pharmaceutical industry by preparing their marketing tools and scientific documentations. They place emphasis on knowledge and experience because pharmaceutical and healthcare industry know-how ensures effective strategic planning, development and project management process.Currently, they are opening a new business division within event & project management for their existing pharmaceutical clients, as a one-stop medical marketing solutions. They are looking someone who has event and project management know-how to join their pioneer team.Have experience conducting virtual and physical event (knows their pros-cons to advise clients the best solution)Good negotiation skills when looking for the best price from venues, suppliers and contractors and ability to manage budgetsAdvanced communication skill (able to accomodate to different parties)Problem-solving skills and diplomacyAlways maintain an objective and professional attitudeHave a results-driven work style, with a passion for achieving high levels of performanceTime flexibility on Weekday, events do not always operate at 9-5 scheduleJob BenifitsBasic: Up to RM 5,000 BasicGroup Sales Allowance: RM 1,500EPF SOCSO + AL + MLWork remotely - Office at Ara Damansara
GLOBAL OUTSOURCING GROUP
(IT / Development)
Job ResponsibilityLiaise with clients to find out their exact event requirementsProduce detailed event proposal (inc timelines, venues, suppliers, legal obligations, staffing and budgets)Research/meet suppliers and contractors, then negotiate prices and hireManage and coordinate suppliers and all event logistics (venue, catering, travel, etc)Propose marketing materials to publicise and promote the eventManage all pre-event planning, organising guest speakers and delegate packsCoordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budgetTo oversee the dismantling and removal of the event and clear the venue efficientlyProduce post-event evaluation reportJob RequirementsOur client is a business solution provider in medical marketing solutions. They have a 10-year history of working with their partners in the health and pharmaceutical industry by preparing their marketing tools and scientific documentations. They place emphasis on knowledge and experience because pharmaceutical and healthcare industry know-how ensures effective strategic planning, development and project management process.Currently, they are opening a new business division within event & project management for their existing pharmaceutical clients, as a one-stop medical marketing solutions. They are looking someone who has event and project management know-how to join their pioneer team.Have experience conducting virtual and physical event (knows their pros-cons to advise clients the best solution)Good negotiation skills when looking for the best price from venues, suppliers and contractors and ability to manage budgetsAdvanced communication skill (able to accomodate to different parties)Problem-solving skills and diplomacyAlways maintain an objective and professional attitudeHave a results-driven work style, with a passion for achieving high levels of performanceTime flexibility on Weekday, events do not always operate at 9-5 scheduleJob BenifitsBasic: Up to RM 5,000 BasicGroup Sales Allowance: RM 1,500EPF SOCSO + AL + MLWork remotely - Office at Ara Damansara
remote
remote
Subscription Operations Executive
Circular (YC W22) IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Circular is delightful subscription e-commerce, with sustainability at its heart. By focusing on customer experience while reducing waste and underutilization, we provide subscriptions to premium devices at affordable prices and with unmatched flexibility.Our mission is simple: to make subscribing to devices superior to owning them in every way, and thereby to accelerate the transition to a waste-free circular economy. By doing so, we will change our relationship with technology from one of consumption to one of custodianship.At Circular, being a great place to work is anything but an afterthought. We are serious about crafting a place where adults work and learn together and every day is filled with meaning, collaboration, joy, and (most of all) impact.The RoleWe're looking for a Subscription Operations Executive interested to learn what it means to do subscription operations in a growing start-up and help deliver exceptional outcomes for Circular's technology subscribers. This position is suited for a recent graduate ready to embark on your career.As our Subscription Operations Executive, you are positive, empathetic, creative, and take pride in delivering good service. Our team works on trust and allows you the autonomy to proactively engage with customers or do your best work in operations.Key ResponsibilitiesSolve customers’ subscription-related problems.Build solid ownership of day to day operational processes.Drive operational excellence, while maintaining sufficient controls and assessing and mitigating risks.Work with the rest of the Subscription Operations and Product team to find new ways how to become more efficient and how to do things at scale.Oversee and manage asset orders for customers.Collaborate with Customer Operations team to make end to end customer experience as smooth as possible.RequirementsAccuracy and strong attention to detail. You enjoy owning your work and taking charge on projects.Strong initiative and sound judgement.You enjoy working in a start-up environment where things change frequently and you can be the one driving that change.Strong competence with software tools like spreadsheets and CRM tools.Excellent written and spoken English.Additional skills that would be useful:You have relevant experience working in operations/startup or led cross functional projects during your studies that drive efficiency and scaling of manual work.Growth OpportunitiesExposure to a highly transparent tech startup environment.Learn strong customer engagement skills from the best in the business.Participate actively in process improvement.Employees are actively encouraged to invest in learning and development on company time.Opportunity to move into formal and informal leadership roles.Other BenefitsUnlimited Paid Time OffPrivate Medical Healthcare, Dental and Outpatient Care (Singapore employees only)$200 "Circular Credits" to spend on whatever you want on the Circular store. (Singapore employees only)Approval-free spending for work incidentalsFlexibility for WFH and Remote WorkDedicated WeWork office in the heart of SingaporeWeWork All Access memberships available for non-Singapore employeesOur ValuesAll Circular employees are expected to fully live our values. We take this seriously: our values are not written on a poster and ignored, but written in our heads and our hearts.Waste Less Time is our most precious resource. Every employee is empowered and expected to spend their time wisely and with purpose.Seek Unusual Knowledge A startup is a learning machine. We value the acquisition, dissemination, and application of unusual knowledge and insights. We insist on truth.Be Present We honour our past and dream big dreams for our future, but we live vividly in the present. We give our full focus to the job at hand, and take the time to appreciate our milestones and victories along our startup journey.Freedom With Purpose We give people the freedom and trust they need to do their jobs to the best of their ability.We expect the freedom to be taken seriously, and hold people responsible for using it to further Circular’s vision and purpose.
Circular (YC W22)
(IT / Development)
Circular is delightful subscription e-commerce, with sustainability at its heart. By focusing on customer experience while reducing waste and underutilization, we provide subscriptions to premium devices at affordable prices and with unmatched flexibility.Our mission is simple: to make subscribing to devices superior to owning them in every way, and thereby to accelerate the transition to a waste-free circular economy. By doing so, we will change our relationship with technology from one of consumption to one of custodianship.At Circular, being a great place to work is anything but an afterthought. We are serious about crafting a place where adults work and learn together and every day is filled with meaning, collaboration, joy, and (most of all) impact.The RoleWe're looking for a Subscription Operations Executive interested to learn what it means to do subscription operations in a growing start-up and help deliver exceptional outcomes for Circular's technology subscribers. This position is suited for a recent graduate ready to embark on your career.As our Subscription Operations Executive, you are positive, empathetic, creative, and take pride in delivering good service. Our team works on trust and allows you the autonomy to proactively engage with customers or do your best work in operations.Key ResponsibilitiesSolve customers’ subscription-related problems.Build solid ownership of day to day operational processes.Drive operational excellence, while maintaining sufficient controls and assessing and mitigating risks.Work with the rest of the Subscription Operations and Product team to find new ways how to become more efficient and how to do things at scale.Oversee and manage asset orders for customers.Collaborate with Customer Operations team to make end to end customer experience as smooth as possible.RequirementsAccuracy and strong attention to detail. You enjoy owning your work and taking charge on projects.Strong initiative and sound judgement.You enjoy working in a start-up environment where things change frequently and you can be the one driving that change.Strong competence with software tools like spreadsheets and CRM tools.Excellent written and spoken English.Additional skills that would be useful:You have relevant experience working in operations/startup or led cross functional projects during your studies that drive efficiency and scaling of manual work.Growth OpportunitiesExposure to a highly transparent tech startup environment.Learn strong customer engagement skills from the best in the business.Participate actively in process improvement.Employees are actively encouraged to invest in learning and development on company time.Opportunity to move into formal and informal leadership roles.Other BenefitsUnlimited Paid Time OffPrivate Medical Healthcare, Dental and Outpatient Care (Singapore employees only)$200 "Circular Credits" to spend on whatever you want on the Circular store. (Singapore employees only)Approval-free spending for work incidentalsFlexibility for WFH and Remote WorkDedicated WeWork office in the heart of SingaporeWeWork All Access memberships available for non-Singapore employeesOur ValuesAll Circular employees are expected to fully live our values. We take this seriously: our values are not written on a poster and ignored, but written in our heads and our hearts.Waste Less Time is our most precious resource. Every employee is empowered and expected to spend their time wisely and with purpose.Seek Unusual Knowledge A startup is a learning machine. We value the acquisition, dissemination, and application of unusual knowledge and insights. We insist on truth.Be Present We honour our past and dream big dreams for our future, but we live vividly in the present. We give our full focus to the job at hand, and take the time to appreciate our milestones and victories along our startup journey.Freedom With Purpose We give people the freedom and trust they need to do their jobs to the best of their ability.We expect the freedom to be taken seriously, and hold people responsible for using it to further Circular’s vision and purpose.
remote
remote
Fintech Operations Associate Program | Penang - Remote
WhatsGood (Publishing)
Remote (Asia Time Zone Permitted) Negotiable
Fintech Operations Associate ProgramWho are we?We are hi - a fintech company leveraging blockchain technology to build services that are community powered. Members of hi are the key stakeholders of this ecosystem and the business is committed to maximize membership value - not profits. Our first product is a digital wallet that provides members with the most seamless payment experience via social messengers (initially Telegram, next WhatsApp, Facebook Messenger, LINE, Viber and others). For more information, visit https://hi.com.hi Foundation Ltd’s Fintech Operations Associate Program (FMOP) is designed to provide fintech passionate graduates and young professionals with the required training, coaching, skills and knowledge to become future leaders in the fintech industry.FMOP is a four year program which offers a comprehensive foundation in fintech payments and blockchain technology, the future of banking and financial services.What do you learn in the 4 years program?We will empower you with regular online/classroom training, constant engagement with Managers who are assigned to you as Mentors, on-the job training and we will provide to access to serval online certifications to make you an expert on the following topics:Cryptocurrencies & Payment networksBlockchain TechnologyE-customer onboardingAnti-money Laundering regulationsSocial media branding and product marketingBig Data and their usageProject managementProduct developmentCodingWhat kind of duties and responsibilities will you be assigned ?You will be part of a cross functional operations and compliance team which is responsible for multiple activities within the organisation.You will be privileged to learn and work with proven industry experts and you will assist them across various functions including:Business Operationshi Member customer service for educating and resolving queries from our members relating to signup, payments and guidance on all our products and services;hi social media community building and management;Organize, manage hi community meetups online and any other local events, which the company may decide to organize from time to time, ensuring proper community outreach and media and PR coverage;Translation and proofreading of contents to be publishedAssist with the engagement of local partners - KOLs, PR agencies, marketing agencies, YouTube channel owners;Explore new community-friendly platforms to facilitate the expansion of hi Member user base and influence;Help marketing team with SEO managementRisk & Compliancehi Member - electronic customer/corporate onboarding and On-going monitoring using AI powered softwares and technology.AML transaction monitoring (Cryptocurrency and Fiat) using advanced blockchain technology tools like Chainalysis, Cipher Trace etc.Monitor constantly users and their transactional records to identify unauthorized transactions and fraudulent accounts using high-end monitoring tools like Sift science and other in-build platforms.Conducting due diligence (PEP and Sanctions screening) and enhanced due diligence on high risk customers using public databases.Generate suspicious activity reports and risk management reports for the senior management.Creating reports using big data analytic tools.Third party risk screening and managementDesigning and improving workflows for a better customer monitoringRequirementsWho are we looking for?Experience: no formal work experience required, OR less than 2 years’ post-graduate working experience will be considered. Final year students or most recent graduates of local, and overseas universities are welcome to apply.Education: holder of a minimum Bachelor’s degree from any discipline with very strong academic results.Capabilities: high versatility and flexibility, great attention to details, good logical and critical thinking skills.Fluency in written and spoken English and Chinese (Mandrin) ; fluency in other Asian Or European language is an advantageAbility to work independently in a fast-paced environmentBenefitsWhat can you expect from us?Apart from all the coaching, mentoring, knowledge sharing and on-the job training, you will also receive:A competitive salary; option to be fully or partially paid in a cryptocurrencyPerformance based discretionary bonus (in hi Dollars) every 6 monthshi Dollar Token allocation (definite amount) vested for 4 years (released every quarterly back to you)Flexible working hoursWork with the global remote 24/7 teamStrong career progression opportunities within the 4 year programA dynamic and competitive work environment
WhatsGood
(Publishing)
Fintech Operations Associate ProgramWho are we?We are hi - a fintech company leveraging blockchain technology to build services that are community powered. Members of hi are the key stakeholders of this ecosystem and the business is committed to maximize membership value - not profits. Our first product is a digital wallet that provides members with the most seamless payment experience via social messengers (initially Telegram, next WhatsApp, Facebook Messenger, LINE, Viber and others). For more information, visit https://hi.com.hi Foundation Ltd’s Fintech Operations Associate Program (FMOP) is designed to provide fintech passionate graduates and young professionals with the required training, coaching, skills and knowledge to become future leaders in the fintech industry.FMOP is a four year program which offers a comprehensive foundation in fintech payments and blockchain technology, the future of banking and financial services.What do you learn in the 4 years program?We will empower you with regular online/classroom training, constant engagement with Managers who are assigned to you as Mentors, on-the job training and we will provide to access to serval online certifications to make you an expert on the following topics:Cryptocurrencies & Payment networksBlockchain TechnologyE-customer onboardingAnti-money Laundering regulationsSocial media branding and product marketingBig Data and their usageProject managementProduct developmentCodingWhat kind of duties and responsibilities will you be assigned ?You will be part of a cross functional operations and compliance team which is responsible for multiple activities within the organisation.You will be privileged to learn and work with proven industry experts and you will assist them across various functions including:Business Operationshi Member customer service for educating and resolving queries from our members relating to signup, payments and guidance on all our products and services;hi social media community building and management;Organize, manage hi community meetups online and any other local events, which the company may decide to organize from time to time, ensuring proper community outreach and media and PR coverage;Translation and proofreading of contents to be publishedAssist with the engagement of local partners - KOLs, PR agencies, marketing agencies, YouTube channel owners;Explore new community-friendly platforms to facilitate the expansion of hi Member user base and influence;Help marketing team with SEO managementRisk & Compliancehi Member - electronic customer/corporate onboarding and On-going monitoring using AI powered softwares and technology.AML transaction monitoring (Cryptocurrency and Fiat) using advanced blockchain technology tools like Chainalysis, Cipher Trace etc.Monitor constantly users and their transactional records to identify unauthorized transactions and fraudulent accounts using high-end monitoring tools like Sift science and other in-build platforms.Conducting due diligence (PEP and Sanctions screening) and enhanced due diligence on high risk customers using public databases.Generate suspicious activity reports and risk management reports for the senior management.Creating reports using big data analytic tools.Third party risk screening and managementDesigning and improving workflows for a better customer monitoringRequirementsWho are we looking for?Experience: no formal work experience required, OR less than 2 years’ post-graduate working experience will be considered. Final year students or most recent graduates of local, and overseas universities are welcome to apply.Education: holder of a minimum Bachelor’s degree from any discipline with very strong academic results.Capabilities: high versatility and flexibility, great attention to details, good logical and critical thinking skills.Fluency in written and spoken English and Chinese (Mandrin) ; fluency in other Asian Or European language is an advantageAbility to work independently in a fast-paced environmentBenefitsWhat can you expect from us?Apart from all the coaching, mentoring, knowledge sharing and on-the job training, you will also receive:A competitive salary; option to be fully or partially paid in a cryptocurrencyPerformance based discretionary bonus (in hi Dollars) every 6 monthshi Dollar Token allocation (definite amount) vested for 4 years (released every quarterly back to you)Flexible working hoursWork with the global remote 24/7 teamStrong career progression opportunities within the 4 year programA dynamic and competitive work environment
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