Copyright Operations Specialist, YouTube Trust and Safety
Google
IT / Development
Remote (Asia Time Zone Permitted)
Negotiable
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:In-office locations: Singapore.Remote location(s): Singapore.Minimum qualifications:Experience in legal support operations, including reviewing removal requests, answering user questions, working with vendors, and interfacing with internal stakeholders.Experience with resolving escalations.Preferred qualifications:Experience with legal clearance, non-copyright legal subject matter, and terms of use enforcement.Experience with implementing a training or quality assurance program.Understanding of SQL.Understanding of copyright law, including ability to analyze and cite precedents on copyright-ability, US and international safe harbor compliance requirements, fair use and fair dealing, or similar exceptions to copyright.Ability to build relationships with cross-functional partners.Excellent business judgment, influencing, and communication skills. About The JobFast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.As a Copyright Operations Specialist, you will design and implement strategies to enhance all aspects of our copyright compliance program. You will be dedicated to resolving unique legal challenges, scaling and streamlining complex workflows, providing outstanding customer support, educating internal stakeholders, and improving the YouTube copyright experience for our users.You will manage the legal and regulatory requirements we face around the world with the needs of YouTube's users, partners, and advertisers.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.ResponsibilitiesProcess copyright takedown requests, counter notices, and other related legal requests. Evaluate complex cases, e.g., involving exceptions to copyright.Coordinate a variety of cross-functional stakeholders to align decisions and communications for legal fact patterns.Respond to internal and external customer inquiries regarding YouTube's copyright compliance processes, including those from executive stakeholders.Design and drive policy and process improvements to scale our operations and enhance operational efficiency and quality.Develop educational materials to improve internal and external customer experience. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .