Sales & Solutions Engineer
IT / Development
Remote (Asia Time Zone Permitted)
About UdemyUdemy is the world’s largest education platform with more than 30 million monthly visitors. Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world.The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential.For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world. UB has more than 10,000 customers and serves the majority of the Fortune 100.We are proud to be recognized for our world class employee experience:Business Insider SF: Best Places to Work Bay AreaBuilt In Colorado: Best Places to WorkBest Workplaces (Great Place to Work List): #1 in TurkeyCertified Best Place to Work: DublinFortune: Change the World CompanyUdemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.Information regarding data privacy is available within the Udemy Careers Privacy Notice .ABOUT THE ROLE:Udemy is looking for a Sales and Solutions Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”.Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world. You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assisting customers in debugging the effects of a corporate web proxy and supporting our Customer Success team with API-based integration for small and large enterprise customers.Knowledge of security protocols surrounding the handling of personal data is a big plus. Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences. And, as the world so often changes around us, you will need to be comfortable in a fast-paced and growing business. Given the diversity of job responsibilities, we expect the person in this role to revel in learning quickly "on the job", and picking up what is needed to get the job done.The role reports to the Udemy for Business Sales and Solutions Engineering team, with direct support for Sales, Customer Success, Product Development, and Customer Support teams. Working remotely in either Singapore or India this role will support the APAC region and therefore requires some flexibility to overlap with the business hours of our customers.Here's what you'll be doing:Serve as technical subject matter expert for customers, and internal teams on all aspects of integration between Udemy for Business and SaaS applications; e.g., via Web Single Sign-On, API and HRIS/LMS integrations, analytics, and reporting data streams.Create code samples, demos, articles, and tutorials for a highly technical audience.Experience in blogging, technical documentation, and developer outreach.Create/Manage open source projects in partnerships with your Solutions Engineer colleagues.Become a key contributor to Udemy’s community engagement for our UFB customers.Implement and document solutions for integrating Udemy for Business with SaaS applications.As needed, Support Partners with architecture and deployment of Udemy For Business using Web Service APIs.Collaborate with the Solutions Engineering and Product teams to improve our integration services.We are interested in you if you have:An ability to learn quickly in a fast-growing and dynamic environment and self-driven, and are highly motivatedExcellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations;Problem-solving in your DNA (Technical, Operational & Process) Technical experience with:Python (Django framework), java, modern JS frameworks (Angular, React)Experience working with microservices.Understanding of data structures and algorithms.Working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS).Experience with popular structured query languages (mysql, postgres, pl/sql).Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare) and experience debugging Web applications (e.g., Chrome DevTools).An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and GDPR data privacy.Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.Qualifications and organizational experience:5-7 years in enterprise Sales Engineering or Solution Consulting experience in a SaaS organization.Bachelor's degree in Computer Science, or an equivalent degree and experience.Next Steps:Our recruitment team is eager to hear from you and will personally read every application in detail. So give it your best shot - take some time to submit your CV together with a cover letter detailing how you meet the criteria we have outlined and most importantly why you’d love to be part of the team at Udemy.We don’t have a closing date on our applications but we can’t wait to hear from you. Suitably qualified applicants will move through our ‘getting to know you’ process quickly and where we will outline the benefits of working with us including professional development opportunities and career growth, flexible work hours together with a remote working environment underpinned with the tools to set you up for success.We genuinely believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.