Client Sales Specialist – (Work From Home – Night Shift)Hello, and thank you for taking the time to learn about our company and this new Client Sales Specialist position that we have recently created! Our company, Safari One Business Solutions, is a Philippines based corporation that supports the accounting, finance, IT and various operational/logistical functions for Safari Micro, Inc. and several of our U.S. based corporate clients. Safari One Business Solutions has been based in the Philippines since 2013. Safari Micro was founded in 1997, and is a privately held, profitable and well-established reseller of computer hardware, software, and IT services to corporations and governmental agencies/municipalities throughout the U.S. We are based in the U.S. in sunny Chandler, Arizona.Even during these uncertain times brought about by this Covid-19 pandemic, we continue to strongly believe in consistently growing our Philippines based teams which have been (and will continue to be) an important part of our company’s success. Due to this pandemic, our team of professionals in the Philippines are effectively working from their homes to support our U.S. based operations. Because everyone has been so successful with remotely working, we have no plans to return our employees to an office environment. Therefore, this will be a permanent “work from home” position. Say “goodbye” to traffic jams and long commutes! ;-)Although the Covid-19 pandemic has been terrible, it has increased our growth trajectory since a large number of new and existing clients are leveraging our IT services expertise to effectively allow their employees to work remotely. Often times, these IT services clients are so pleased our work that they ask us what other services (outside of IT) we can handle for them. In this case, a fast-growing client in the transportation / moving industry has requested that we provide them with a full-time team member who can effectively function as a member of their Inside Sales team. This is why we have created this new “Client Sales Specialist” role. You will be a full-time employee of Safari One Business Solutions, contracted to our client.You will work during our night shift in the Philippines, which is from approximately 10:30pm - 7:30am, local Philippines time. Depending on the workload, you could occasionally work up to 45 hours a week.IMPORTANT: Because this is a full time “work from home” position involving a substantial amount of time on the phone (calls are routed through our phone system to your computer), we absolutely require that all candidates MUST have a QUIET, dedicated home office space and an extremely reliable, high speed internet connection that can be verified.Position Summary:The requisite job duties of this position are fairly straight forward. Working from your home, you will be taking a steady stream of inbound calls from prospective customers. These customers are calling to inquire about the services our client provides and to obtain estimates for those services.You will partner with our client’s U.S based Inside Sales team in answering these incoming calls. It will be your job to use your cheerful personality to build a positive rapport with the callers, while simultaneously gaining an understanding of what they need. Once you have done this, you will either utilize your existing knowledge of the services to answer their question(s) as promptly and accurately as you can. If you don’t have the knowledge to answer their inquiries, it is your job to take clear and detailed notes so you can communicate them to an appropriate team member who can provide you the correct answer(s). When you are not taking inbound calls, you may be asked to assist in other areas of the business at the client’s request.Desired Qualifications and Work Experience:First and foremost, we are searching for someone with a VERY special, upbeat, and friendly personality. You treat every customer call like it’s the most important call of the day. Rain or shine, you put aside any personal problems you may be having and put on a smile (even if it’s occasionally fake, because we understand that everybody has “those” days!) to make your customers happy when you take their call. If you are consistently praised by your customers and/or manager(s) about how friendly and helpful you are, you are EXACTLY who we want to speak with! :-)Additionally, we absolutely require that you have impeccable verbal and written English skills. Because you will be constantly interacting with our clients’ U.S based customers and employees, we NEED someone who can effectively communicate with everyone they interact with via the phone or email.Because all inbound calls will be from U.S. based customers, we are searching for someone who has worked within a VERY customer focused call center environment for at least 2 years. As an example, the American Express Platinum credit card customer service teams who regularly interact with U.S. based card customers do a phenomenal job of treating their customers well. People who have success within that or similar organizations are highly encouraged to apply. Work experience within any type of customer service or call center that prioritizes amazing customer service over speed and high volume is highly desired.And finally, at Safari, we feel that working with great people is extremely important to employee happiness. We look to hire only people who are intelligent, motivated, responsible, and genuinely enjoyable to work with! Here are some “soft skills” that we are looking for:· You are an inherently friendly, genuinely good-hearted person who is enjoyable to work with and loves helping people. You probably smile a LOT…like us! :-)· If a current or prospective customer asks you a question that you can’t answer, you are quick to utilize all resources available to you in order to promptly get back to them with the correct answer, the first time.· You have a very strong sense of personal accountability regarding decision making. You take full responsibility for your work. You don’t make excuses, and you own up to your mistakes. Our employees realize that all mistakes are actually learning opportunities that allow you to improve yourself! We learn from those mistakes to ensure we don’t repeat them.· You are a responsible person who shows up to work regularly and on time.Compensation: Up to PHP 50,000/monthWe are targeting a compensation range of up to PHP 50,000 per month for this role. However, we like to take a very “common sense” approach to compensation. If your experience looks to be an amazing match for what we need, we may consider paying a slightly higher amount.Please note that this amount includes a 10% “Night Shift Differential” premium.Other benefits:· Work from home! By logging into our corporate network through our remote desktop solution, you will be able to perform this role directly from your home, on a full-time basis. No more traffic jams and long, arduous, stressful commutes.· Medical and dental insurance paid for by the company for the employee.· 15 days of paid time off (PTO) each year (to be used as vacation or sick time) in addition to our standard holiday calendar (please note that we follow the US based holiday calendar)This is not mandatory, but whether you apply via LinkedIn or through [email protected]
, we welcome all applicants to write a bit about (as short or as long as you’d like) about:1) YOU! Tell us anything that you want about yourself. We love to get to know our candidates, because even if we don’t hire you this time, we keep candidate applications for similar positions that may open in the future.2) Why you feel that you are qualified for this position.3) Why you are interested in this position.AND if you want to send a short video introducing yourself to us through LinkedIn, feel free! Again, this is NOT mandatory at all. Just another option to apply.Thank you for your interest! If your experience fits what we are searching for, you can expect to hear back from us in the near future!