Job DescriptionIf you have a strong software or SaaS sales operations background and are looking for a unique opportunity, then look no further!Maybe you are part of a bigger organisation where your efforts are diluted or you feel every day is the same?At Zendesk, you have the chance to be an icon....Read on....As a Senior Sales Operations Analyst on the APAC Sales Operations team you will report directly to the Head of Sales Operations in APAC and work cross-functionally for the Japan region to improve the productivity of the sales teams.Zendesk is a rapidly growing company with a focus on building an amazing workplace culture. Join us and be part of the family. You will be working with smart and driven individuals passionate about delivering high impact projects.The ideal candidate must be meticulous, data-driven, and have excellent analytical skills.Business partnering with the Japan sales leadership and building efficient, scalable sales processes will be critical to success in this role. Software-as-a-service or other ResponsibilitiesServe as a trusted partner to the leadership of the Japan sales leadership by defining, tracking, and implementing business objectives, strategy, tactics, and processes that scaleOwn planning and forecasting processes (FY and long-range modeling, quota and capacity setting, territory carve)Drive executive analyses, strategies, and deliverables (e.g., QBR)Provide visibility and performance tracking to the business by helping to build, maintain, and improve our data and reporting foundationDrive operational efficiency by automating and improving processes, tools, and dashboards that scaleSupport special projects. Structure business problems, evaluate options, implement actionable recommendations, and track successAd-hoc work as required by Sales or Sales Operations leadershipDesiredAt least 3 years experience in a sales or business operations roleSkilled in Salesforce.comExperience with using a business intelligence tool (Tableau, ZD Explore etc.)Proficient in Excel/Google sheetsExperience of SQL or Google BigQueryExcellent written and verbal communication skills in Japanese and EnglishProject management experienceJapanese & English language requiredAbout Zendesk - Champions Of Customer ServiceZendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected]
with your specific accommodation request.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.