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Dispute Analyst - P2P
binance IT / Development
Yangon Negotiable
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?ResponsibilitiesAs the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally.Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.Create a culture and processes which achieve the business goals and objectives with regards to the customer service.Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers.Act as the Voice of the Customer across the organization.Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business.Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.Requirements1+ years experience of proven customer facing experience or experience as a customer service representative.Strong ability in using IT for professional use and can handle somewhat technical queries from customers.Exceptional written communication skill and a good listener.Ability to multitask, prioritise, and control time effectively.Knowledge of blockchain, crypto, and P2P payments is a big plus.Fluency in English is a must with multilingual capability is a big plus.Willing to work weekends and irregular hours which will include night shifts.A Binance P2P user is highly preferred.ConditionsDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
binance
(IT / Development)
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?ResponsibilitiesAs the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally.Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.Create a culture and processes which achieve the business goals and objectives with regards to the customer service.Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers.Act as the Voice of the Customer across the organization.Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business.Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.Requirements1+ years experience of proven customer facing experience or experience as a customer service representative.Strong ability in using IT for professional use and can handle somewhat technical queries from customers.Exceptional written communication skill and a good listener.Ability to multitask, prioritise, and control time effectively.Knowledge of blockchain, crypto, and P2P payments is a big plus.Fluency in English is a must with multilingual capability is a big plus.Willing to work weekends and irregular hours which will include night shifts.A Binance P2P user is highly preferred.ConditionsDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire
Investment Analyst
AlphaSearch (Staffing and recruiting)
Yangon Negotiable
Investment Analyst / Associate·        Private Equity·        Myanmar-Dedicated Fund·        Location: Yangon, Myanmar The CompanyThe company has successfully established a Myanmar-focused Private Equity Fund, considered to be the most significant in the country to-date. Founded and led by a market-savvy international management team offering resounding credentials, the sector-agnostic platform aims to generate long-term returns via growth investments. The firm has secured a number of high-calibre personnel, however, additional hires are required to complete the core team including the appointment of an Investment Analyst or Associate.The PositionsReporting to the Executive Management team, the appointed individual will enjoy multi-faceted responsibility consisting of economic, market and industry sector evaluation, financial modelling (including the review of financial statements of target investment opportunities), investment due diligence, the development and presentation of Investment Memos and subsequent financial structuring and transaction execution for each approved deal. The hands-on nature of the operating environment will require direct liaison with key internal and external stakeholders throughout the deal process. The focus will be toward investment in long-term, value-added growth investments as well as potential buy-out opportunities.This is an excellent opportunity for junior, mid-level and senior Myanmar nationals to join a Myanmar-focused PE firm at its early stage of capital deployment whilst working to international standards of excellence.The PeopleInterested candidates should ideally be local or repatriate Myanmar nationals who offer good Degree and/or Masters in Business, Economics or Finance from a noted University. Analysts will require a minimum of 1-2 years, and Associates a minimum of 3 years, international or local experience (investment analysis, business analysis, management consulting) gained in Private Equity/Venture Capital, Big Four (Valuations / M&A transactions teams), Investment Banking or Corporate Finance. In particular, interested candidates must be self-driven, resourceful to source and analyse data and able to multi-task whilst working under pressure to meet deadlines. There will be a strong preference toward candidates able to process abstract information and investment ideas whilst comfortable performing reviews of the competitive landscape. Interested candidates should be proficient in MS Office, especially Excel, and preferably offering an accounting/finance background as a foundation (with strong financial modelling). Bi-lingual Burmese/English language proficiency is essential.The company will offer an attractive salary and benefits package.
AlphaSearch
(Staffing and recruiting)
Investment Analyst / Associate·        Private Equity·        Myanmar-Dedicated Fund·        Location: Yangon, Myanmar The CompanyThe company has successfully established a Myanmar-focused Private Equity Fund, considered to be the most significant in the country to-date. Founded and led by a market-savvy international management team offering resounding credentials, the sector-agnostic platform aims to generate long-term returns via growth investments. The firm has secured a number of high-calibre personnel, however, additional hires are required to complete the core team including the appointment of an Investment Analyst or Associate.The PositionsReporting to the Executive Management team, the appointed individual will enjoy multi-faceted responsibility consisting of economic, market and industry sector evaluation, financial modelling (including the review of financial statements of target investment opportunities), investment due diligence, the development and presentation of Investment Memos and subsequent financial structuring and transaction execution for each approved deal. The hands-on nature of the operating environment will require direct liaison with key internal and external stakeholders throughout the deal process. The focus will be toward investment in long-term, value-added growth investments as well as potential buy-out opportunities.This is an excellent opportunity for junior, mid-level and senior Myanmar nationals to join a Myanmar-focused PE firm at its early stage of capital deployment whilst working to international standards of excellence.The PeopleInterested candidates should ideally be local or repatriate Myanmar nationals who offer good Degree and/or Masters in Business, Economics or Finance from a noted University. Analysts will require a minimum of 1-2 years, and Associates a minimum of 3 years, international or local experience (investment analysis, business analysis, management consulting) gained in Private Equity/Venture Capital, Big Four (Valuations / M&A transactions teams), Investment Banking or Corporate Finance. In particular, interested candidates must be self-driven, resourceful to source and analyse data and able to multi-task whilst working under pressure to meet deadlines. There will be a strong preference toward candidates able to process abstract information and investment ideas whilst comfortable performing reviews of the competitive landscape. Interested candidates should be proficient in MS Office, especially Excel, and preferably offering an accounting/finance background as a foundation (with strong financial modelling). Bi-lingual Burmese/English language proficiency is essential.The company will offer an attractive salary and benefits package.
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