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Partnership Senior Specialist (Merchant Payments)
Ooredoo Myanmar (Telecommunications) English (Fluent)  Interpersonal skills 
Yangon Negotiable
This position is for Myanmar nationals only.PURPOSE OF THE ROLETo develop and impletment business strategy and buidling strong relationships with key merchant stakeholders to achieve growth in MFS customer market share and revenue.ROLE ACCOUNTABILITIESCreate strong relationships with key merchant stakeholdersUnderstand the competitive landscape and market trendsUnderstand and effectively communicate the company's value prop, tech, process and current partnershipsContribute to team effort by accomplishing related results as neededAbility to identify and solve merchant issues strategicallyWork with internal teams on behalf of merchants to ensure the highest level of merchant serviceInterface with technical support internally to resolve issues that directly impact partnersManage and implement the partnership forecasting, planning and buyer driven processes, establishing high levels of quality, accuracy and process consistencyDrive the successful implementation and adoption of the partnership platformsAnalyze pipeline and lead data, providing key business insights, typical reporting relates to Demand Generation, Pipeline Forecast and Trends, Conversion Rates, Target Account, Market Segmentation,Define contact and account quality standards in the database, defining processes and data acquisitionKeep a great ongoing relationships with partners and offer new ways to grow the partnershipEXPERIENCE AND QUALIFICATIONS Bacheolor degree3 to 5 years of relevant experience with partnership in mechant paymentExcellent communication and impersonal skillsFluency in English and Myanmar Language both spoken and written is mandatoryGeneral knowledge of Fintech sector and trendsOnly eligible applicants will be contacted directly by the Ooredoo Myanmar Talent Acquisition Team. Candidates who do not meet the requirements will be kept in our database for any future vacancies. 
Ooredoo Myanmar
(Telecommunications) English (Fluent)  Interpersonal skills 
This position is for Myanmar nationals only.PURPOSE OF THE ROLETo develop and impletment business strategy and buidling strong relationships with key merchant stakeholders to achieve growth in MFS customer market share and revenue.ROLE ACCOUNTABILITIESCreate strong relationships with key merchant stakeholdersUnderstand the competitive landscape and market trendsUnderstand and effectively communicate the company's value prop, tech, process and current partnershipsContribute to team effort by accomplishing related results as neededAbility to identify and solve merchant issues strategicallyWork with internal teams on behalf of merchants to ensure the highest level of merchant serviceInterface with technical support internally to resolve issues that directly impact partnersManage and implement the partnership forecasting, planning and buyer driven processes, establishing high levels of quality, accuracy and process consistencyDrive the successful implementation and adoption of the partnership platformsAnalyze pipeline and lead data, providing key business insights, typical reporting relates to Demand Generation, Pipeline Forecast and Trends, Conversion Rates, Target Account, Market Segmentation,Define contact and account quality standards in the database, defining processes and data acquisitionKeep a great ongoing relationships with partners and offer new ways to grow the partnershipEXPERIENCE AND QUALIFICATIONS Bacheolor degree3 to 5 years of relevant experience with partnership in mechant paymentExcellent communication and impersonal skillsFluency in English and Myanmar Language both spoken and written is mandatoryGeneral knowledge of Fintech sector and trendsOnly eligible applicants will be contacted directly by the Ooredoo Myanmar Talent Acquisition Team. Candidates who do not meet the requirements will be kept in our database for any future vacancies. 
Senior Officer/Assistant Manager, Customer & Channel Management (Mandalay)
Telenor (Telecommunications)
Mandalay Negotiable
As part of Telenor Group, Telenor Myanmar is on a mission to connect people to what matters most to them by empowering the societies. Telenor Myanmar exists to make mobile services available and affordable to all people in Myanmar. We are serving more than 22 million customers, and our 4GSuperLTE+ network covers more than 92% of the country’s population. Our Team of highly competent and motivated employees are here to provide the customers with the power of digital communication, enabling them to improve their lives, build societies and secure a better future for all. Job Scope:  To perform engagement activities, that will be directly interacted with consumers in the marketLocation : MandalayPrinciple Accountabilities:Ensure understanding of market engagement execution procedures with Telenor Group’s overall direction, standards and governanceCreate and Perform interactive activities that need to align with Telenor brand image and to win the passions of local peopleCoordinate key activities with other functions in Regional Marketing Group, in the processes of determining on WOM projects and ground visibility strategy and action planPerform consumer facing activities to convey brand and marketing communication and to communicate consistent brand perception. Implement market engagement events and activities and product promotions in region wide in order to achieve goals and objectives of enhancing brand awareness and perception.Coordinate key activities with agencies/partners regarding optimization of touch-point visibility and high impact for all eventsCarry out sponsorship and association activities, as strategized and planned by other functions in Regional Marketing GroupPerform analysis on benchmarking organizations in order to adopt market best practices into organizationCollect feedbacks from relevant parties and perform analysis to ensure business and other requirements are metLearn to use professional concepts and company policies and procedures to solve patterned problemsBe accountable for other certain works as assigned from immediate superior levelRequired Qualification & Experience:University degreeMinimum 3-6 years’ experience in related fieldExcellent communication skillAbility to work independently by taking ownership and responsibility, making decisions and standing for choices madeGood English in speaking and writing skillsFlexible and open to do a wide range of tasksMS Office (Excel & Words)Language requirement: Myanmar, English Telenor Myanmar offers a compensation package with a highly competitive base salary, a performance bonus, relevant allowances, and inclusion in Telenor’s insurance programs for employees.Since Telenor encourages lifelong continuous learning, as an employee of Telenor you will have access to a vast online learning library to your disposal to develop your competence. As part of a global company, you will learn from global industry experts as well as senior local managers.Telenor’s head office which is located at Sule Square in the heart of Yangon is assembled on flexible and activity-based workplace environment promoting agility and innovation. Telenor Myanmar workspace includes open areas, library, cafeteria, modern meeting rooms, hot desks, agile zones, play/game room and one of the best views of the city. We believe in a healthy and safe work environment, and offer flexible working hours and access to ferry transportation to and from the office.
Telenor
(Telecommunications)
As part of Telenor Group, Telenor Myanmar is on a mission to connect people to what matters most to them by empowering the societies. Telenor Myanmar exists to make mobile services available and affordable to all people in Myanmar. We are serving more than 22 million customers, and our 4GSuperLTE+ network covers more than 92% of the country’s population. Our Team of highly competent and motivated employees are here to provide the customers with the power of digital communication, enabling them to improve their lives, build societies and secure a better future for all. Job Scope:  To perform engagement activities, that will be directly interacted with consumers in the marketLocation : MandalayPrinciple Accountabilities:Ensure understanding of market engagement execution procedures with Telenor Group’s overall direction, standards and governanceCreate and Perform interactive activities that need to align with Telenor brand image and to win the passions of local peopleCoordinate key activities with other functions in Regional Marketing Group, in the processes of determining on WOM projects and ground visibility strategy and action planPerform consumer facing activities to convey brand and marketing communication and to communicate consistent brand perception. Implement market engagement events and activities and product promotions in region wide in order to achieve goals and objectives of enhancing brand awareness and perception.Coordinate key activities with agencies/partners regarding optimization of touch-point visibility and high impact for all eventsCarry out sponsorship and association activities, as strategized and planned by other functions in Regional Marketing GroupPerform analysis on benchmarking organizations in order to adopt market best practices into organizationCollect feedbacks from relevant parties and perform analysis to ensure business and other requirements are metLearn to use professional concepts and company policies and procedures to solve patterned problemsBe accountable for other certain works as assigned from immediate superior levelRequired Qualification & Experience:University degreeMinimum 3-6 years’ experience in related fieldExcellent communication skillAbility to work independently by taking ownership and responsibility, making decisions and standing for choices madeGood English in speaking and writing skillsFlexible and open to do a wide range of tasksMS Office (Excel & Words)Language requirement: Myanmar, English Telenor Myanmar offers a compensation package with a highly competitive base salary, a performance bonus, relevant allowances, and inclusion in Telenor’s insurance programs for employees.Since Telenor encourages lifelong continuous learning, as an employee of Telenor you will have access to a vast online learning library to your disposal to develop your competence. As part of a global company, you will learn from global industry experts as well as senior local managers.Telenor’s head office which is located at Sule Square in the heart of Yangon is assembled on flexible and activity-based workplace environment promoting agility and innovation. Telenor Myanmar workspace includes open areas, library, cafeteria, modern meeting rooms, hot desks, agile zones, play/game room and one of the best views of the city. We believe in a healthy and safe work environment, and offer flexible working hours and access to ferry transportation to and from the office.
Senior Manager - Contracts & Claim
Ooredoo Myanmar (Telecommunications)
Yangon Negotiable
This position is for Myanmar nationals only.PURPOSE OF THE ROLEThis role is need to manage the contracts of technical goods and services, regularly monitor contracted delivery, ensuring the goods and services purchased meet the defined scope, KPTs/SLA, operational and strategic needs of the company. Then negotiate, maintain and monitor all type of procurement contracts and to plough back 3% of PO spend by negotiating claims with various suppliers.ROLE ACCOUNTABILITIESDevelop procedure for Contracts and Claims Management outlining Ooredoo requirements and in line with the strategic direction of the organization in order to set standards for achieving full value for money spendMonitor and push through adequate controls to ensure quality and best prices.Constantly seeks to update own knowledge and that of others within the department in relation to industry standards for all type of procurements and its related activity.Manage overall Contracts in order to ensure that supplier framework are properly implemented and managed to the benefit the Ooredoo in terms of cost savings/ claimEnsuring the day-to-day operations are maintained in line with the required standards of Ooredoo to deliver the highest level of service to internal customers whilst at the same time building supplier relationshipsEnsure all processes within the unit are followed, managed and updated on a regular basis to the highest quality standards as defined by top management.Ensures that the policies and processes in place to ensure all Contracts are managed to the required standards, cost effectively and from a legal perspective to ensure Ooredoo interests are protected.To work very closely with Legal and other functions so there is unified approach towards external suppliersManages, motivates, and appraises staff within the unit ensuring they have in place personal objectives and goals, and individual development plans, to ensure they perform to the highest standard at all times.EXPERIENCE AND QUALIFICATIONS Bachelor degree (preferably in engineering) or a similar field10 years of working experience in related fieldsStrong experience in telecom engineering of telecom serviceHand on experience in pricing structure of various goods & services, knowledge in commercial elementFluency in negotiation and deal closing with supplier COMPETENCIESTechnical CompetenciesProcess Management & Continuous ImprovementSupplier Negotiation & Deal ClosingSupplier ManagementContract ManagementRisk ManagementBusiness StrategistLeadership CompetenciesDecision QualityDrives ResultsBuilds effective TeamsCollaboratesBusiness InsightOnly eligible applicants will be contacted directly by the Ooredoo Myanmar Talent Acquisition Team. Candidates who do not meet the requirements will be kept in our database for any future vacancies. 
Ooredoo Myanmar
(Telecommunications)
This position is for Myanmar nationals only.PURPOSE OF THE ROLEThis role is need to manage the contracts of technical goods and services, regularly monitor contracted delivery, ensuring the goods and services purchased meet the defined scope, KPTs/SLA, operational and strategic needs of the company. Then negotiate, maintain and monitor all type of procurement contracts and to plough back 3% of PO spend by negotiating claims with various suppliers.ROLE ACCOUNTABILITIESDevelop procedure for Contracts and Claims Management outlining Ooredoo requirements and in line with the strategic direction of the organization in order to set standards for achieving full value for money spendMonitor and push through adequate controls to ensure quality and best prices.Constantly seeks to update own knowledge and that of others within the department in relation to industry standards for all type of procurements and its related activity.Manage overall Contracts in order to ensure that supplier framework are properly implemented and managed to the benefit the Ooredoo in terms of cost savings/ claimEnsuring the day-to-day operations are maintained in line with the required standards of Ooredoo to deliver the highest level of service to internal customers whilst at the same time building supplier relationshipsEnsure all processes within the unit are followed, managed and updated on a regular basis to the highest quality standards as defined by top management.Ensures that the policies and processes in place to ensure all Contracts are managed to the required standards, cost effectively and from a legal perspective to ensure Ooredoo interests are protected.To work very closely with Legal and other functions so there is unified approach towards external suppliersManages, motivates, and appraises staff within the unit ensuring they have in place personal objectives and goals, and individual development plans, to ensure they perform to the highest standard at all times.EXPERIENCE AND QUALIFICATIONS Bachelor degree (preferably in engineering) or a similar field10 years of working experience in related fieldsStrong experience in telecom engineering of telecom serviceHand on experience in pricing structure of various goods & services, knowledge in commercial elementFluency in negotiation and deal closing with supplier COMPETENCIESTechnical CompetenciesProcess Management & Continuous ImprovementSupplier Negotiation & Deal ClosingSupplier ManagementContract ManagementRisk ManagementBusiness StrategistLeadership CompetenciesDecision QualityDrives ResultsBuilds effective TeamsCollaboratesBusiness InsightOnly eligible applicants will be contacted directly by the Ooredoo Myanmar Talent Acquisition Team. Candidates who do not meet the requirements will be kept in our database for any future vacancies. 
Information Security Risk, Audit & Compliance Manager
Ooredoo Myanmar (Telecommunications) Network Security  Communication skills  Auditing 
Yangon Negotiable
This position is for Myanmar nationals onlyA. PURPOSE OF THE ROLEThis role is responsible in identifying & associated with Information Communications Technology. Role includes identifying, assessing, treating & mitigating risks associated to OML daily operations. And also advise to OML Management when it comes to ISRM Matters both operational, strategic and long term views.B. ROLE ACCOUNTABILITIES§ Development of Information Security Framework which outlines Company Security Objectives, Code of Ethics, Roles and Responsibilities, Risk Management and methodology, Incident Management, and among others to ensure implementation of the information security Goals§ Performs Information Security Architecture review to ensure communication over IT and Mobile/Telco network are conducted in a secure manner.§ Enforcement on Application Security and Software Development Life-cycle (SDLC).§ Enforce the relevant mandatory security controls and various gating points before a project/system is allowed to go live (e.g. risk assessment, security design, security testing, etc.) alongside Security MS Partner.§ Manage Penetration Testing and Vulnerability assessments (e.g., Definition of RFP, Scope of Work, Deliverables, ensure project completion based on agreed scope, etc.) alongside Security Partner.§ Support Company Threat and Vulnerability Management – Monitors IT threats that are reported externally (e.g., SANS, US-CERT etc.) and discovered internally and coordinates the timely communications and remediation.§ Support Risk Management - Risk analysis, Assessments and Testing. Coordinates with various IT and Business units and ensures that IT Risks are managed and documented.§ Participate in critical projects Go/No-Go decision and ensure that all critical requirements (e.g., closure of critical security issues, ensure availability monitoring, etc.) on security, functionality and process are considered.§ Manages the Security MS Partner day to day activities, KPI and SLA’s.§ Conducts weekly Security working group meeting including follows plus conducts monthly Security Governance Meetings with Management. And report to senior management on security plans (security projects, security technologies etc)§ Prepare Information Security report as required by external party such Ministry of Transports and Communications and other Government requirements. B. EXPERIENCE AND QUALIFICATIONSBachelor Degree in computer engineer or IS or Equivalent Qualification etc.12 +years of working experience in ISRAC/Telecom/Banking Industry.Good understanding of Security Operations Management, systems and applicationsGood knowledge in Security standard ISO 22301 & ISO 27001, BS 7799 etcOther qualification preferred, CISSP, CISM, CRISC,CISA, BCCE, AMBCI,CWNAExcellent communications skillsSome Audit experienceD.  COMPETENCIESTechnical CompetenciesCyber SecurityIS GovernanceIS Risk ManagementIS Compliance & AuditTelecom Market & Industry KnowledgeDigital Technology KnowledgeLeadership Competencies Develops TalentsGlobal Understanding & PerspectiveBusiness InsightsOnly eligible applicants will be contacted directly by the Ooredoo Myanmar Talent Acquisition Team. Candidates who do not meet the requirements will be kept in our database for any future vacancies.
Ooredoo Myanmar
(Telecommunications) Network Security  Communication skills  Auditing 
This position is for Myanmar nationals onlyA. PURPOSE OF THE ROLEThis role is responsible in identifying & associated with Information Communications Technology. Role includes identifying, assessing, treating & mitigating risks associated to OML daily operations. And also advise to OML Management when it comes to ISRM Matters both operational, strategic and long term views.B. ROLE ACCOUNTABILITIES§ Development of Information Security Framework which outlines Company Security Objectives, Code of Ethics, Roles and Responsibilities, Risk Management and methodology, Incident Management, and among others to ensure implementation of the information security Goals§ Performs Information Security Architecture review to ensure communication over IT and Mobile/Telco network are conducted in a secure manner.§ Enforcement on Application Security and Software Development Life-cycle (SDLC).§ Enforce the relevant mandatory security controls and various gating points before a project/system is allowed to go live (e.g. risk assessment, security design, security testing, etc.) alongside Security MS Partner.§ Manage Penetration Testing and Vulnerability assessments (e.g., Definition of RFP, Scope of Work, Deliverables, ensure project completion based on agreed scope, etc.) alongside Security Partner.§ Support Company Threat and Vulnerability Management – Monitors IT threats that are reported externally (e.g., SANS, US-CERT etc.) and discovered internally and coordinates the timely communications and remediation.§ Support Risk Management - Risk analysis, Assessments and Testing. Coordinates with various IT and Business units and ensures that IT Risks are managed and documented.§ Participate in critical projects Go/No-Go decision and ensure that all critical requirements (e.g., closure of critical security issues, ensure availability monitoring, etc.) on security, functionality and process are considered.§ Manages the Security MS Partner day to day activities, KPI and SLA’s.§ Conducts weekly Security working group meeting including follows plus conducts monthly Security Governance Meetings with Management. And report to senior management on security plans (security projects, security technologies etc)§ Prepare Information Security report as required by external party such Ministry of Transports and Communications and other Government requirements. B. EXPERIENCE AND QUALIFICATIONSBachelor Degree in computer engineer or IS or Equivalent Qualification etc.12 +years of working experience in ISRAC/Telecom/Banking Industry.Good understanding of Security Operations Management, systems and applicationsGood knowledge in Security standard ISO 22301 & ISO 27001, BS 7799 etcOther qualification preferred, CISSP, CISM, CRISC,CISA, BCCE, AMBCI,CWNAExcellent communications skillsSome Audit experienceD.  COMPETENCIESTechnical CompetenciesCyber SecurityIS GovernanceIS Risk ManagementIS Compliance & AuditTelecom Market & Industry KnowledgeDigital Technology KnowledgeLeadership Competencies Develops TalentsGlobal Understanding & PerspectiveBusiness InsightsOnly eligible applicants will be contacted directly by the Ooredoo Myanmar Talent Acquisition Team. Candidates who do not meet the requirements will be kept in our database for any future vacancies.
Regional Community Accountability (CARM) Advisor - Asia - Yangon/Kabul or Jakarta based
Mercy Corps IT / Development
Yangon Negotiable
DescriptionThis position is funded through June 30, 2021 with the possibility of extension.Possible locations are: Yangon, Kabul or JakartaAbout Mercy CorpsMercy Corps is a leading global organization powered by the belief that a better world is possible.In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.Program / Department SummaryThe Program Performance and Quality (PaQ) Unit is a newly integrated team consisting of strategic leadership and response, monitoring and evaluation functions, program management, infrastructure, gender integration, and integrated program standards, including Community Accountability Reporting Mechanisms (CARM). The team’s approach supports both foundational and innovative approaches to program management, with design, monitoring, evaluation and learning functions as key processes and benchmarks to ensure evidence-based decision making for quality program implementation. The team works across a wide spectrum of stakeholders both internal and external to Mercy Corps, as well as diverse technical program approaches and sectors.The regional CARM Advisor is also a part of the regional Asia team and is located in the regional office. The CARM Advisor’s work is not only aligned with the PaQ Unit but also with the regional priorities and strategies and coordinates closely with the regional team across units.General Position SummaryThe regional CARM Advisor will serve in a technical advisory role to support country programs in the design and implementation of CARM that result in the delivery of impactful programs that are responsive to community needs.Essential Job ResponsibilitiesPROVIDE SUPPORT TO REGIONAL CARMContribute to the development, refinement, and implementation of the CARM tools and strategy for ensuring global adherence to the CARM standards and policy requirements, ensuring the needs and constraints of the Asia country and regional teams are well represented in discussions and revisions to the global CARM strategy and toolsProvide remote technical support to country teams, through one-on-one country outreach, regional calls, webinars, etc.Provide remote training and support to team members serving in CARM short term assignment positionsProvide in-country technical support to high risk country programs to guide them in designing and implementing their CARMLead teams in process mapping to identify gaps in their CARMIdentify countries requiring increased technical support and liaise with the HQ CARM team and Regional Director as neededTrack CARM progress at a regional levelSupport country programs to prepare CARM data analytics and prepare regional aggregations and reportsSUPPORT ORGANIZATIONAL ACCOUNTABILITY & LEARNINGSupport country teams’ Senior Management Teams to use CARM monthly reports and feedback themes for quality programming both within programs but also across the country office.Support country teams to establish processes for ensuring best practices from CARM feedback themes are reflected in future proposals and programsIdentify and compile case studies of CARM best practices, success, and lessons learned in country programs to facilitate cross-country and regional learningContribute to the development of additional CARM tools and resourcesCreate and lead a regional community of practice for country CARM focal pointsINTERNAL & EXTERNAL COLLABORATIONCoordinate closely with Program Performance and Quality Unit team members to ensure CARM guidance and best practice is well aligned with our broader performance and quality work, to share lessons learned, and to identify gaps in resources or support and propose solutions.Participate in both regional and global CARM meetings and planningCoordinate CARM with other regional team members and units including ethics and assurance, safeguarding, IT/T4D, new initiatives, and Regional Program TeamBuild and maintain positive working relationships across country programsRepresent Mercy Corps as needed with peer agencies and external accountability focal pointsORGANIZATIONAL LEARNINGAs part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselvesACCOUNTABILITY TO PARTICIPANTSMercy Corps team members are expected to support all efforts towards accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.Supervisory ResponsibilityNoneAccountabilityReports Directly To: Community Accountability ManagerWorks Directly With: Regional Director, Deputy Regional Director, Country Directors, PaQ Team members, HQ, regional and field team members.Knowledge And ExperienceBA in relevant field required2-4 years of experience in international relief and developmentField-based experience with community feedback and accountability reporting mechanisms required1-3 years of field-based experience in international relief and development requiredDemonstrated knowledge of grant-based funding models, emergency response and development strategies and operational challenges in the sector;Proficiency with MS Office software required (Word, Excel, PowerPoint), and Google suite (Google drive, docs, sheets).Proficiency with data analytics software such as Tableau or Power-BI preferredStrong team coordination, listening, and consensus building skillsEnglish fluency is requiredSuccess FactorsThe individual needs to be a creative problem solver, able to support field teams to overcome contextual challenges in the design and implementation of their CARMs. They will also be a skilled communicator, able to develop and utilize strong relationships with term members and departments internally, as well as with external bodies. They will have a positive and dynamic working style that enables them to adapt to challenges as they arise. They will harness the expertise, experience and ideas of diverse Mercy Corps team members and external partners to strengthen CARMs within Mercy Corps.Living Conditions / Environmental ConditionsThis position is based in a country in the Asia region where Mercy Corps has an office. The position requires travel approximately 30-40% of the time to locations in the region where living conditions may be exceptionally rugged or be in volatile environments where security protocols will need to be followed. When in the field, the team member must be able to work in remote settings and over weekends and/or evenings as required by the schedule.Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/short term assignment to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.Every voice matters and diversity is powerful are critical elements of Mercy Corps’ values that allow us to achieve our mission of alleviating suffering, poverty, and oppression by helping people build secure, productive, and just communities. We embrace diverse backgrounds, perspectives, and skills so that we can be stronger and have sustained impact. Mercy Corps is an Equal Opportunity Employer regardless of background. Women, minorities, people with disabilities and veterans are strongly encouraged to apply.Ongoing LearningIn support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and developmentDiversity, Equity & InclusionAchieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.Equal Employment OpportunityMercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.Safeguarding & EthicsMercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
Mercy Corps
(IT / Development)
DescriptionThis position is funded through June 30, 2021 with the possibility of extension.Possible locations are: Yangon, Kabul or JakartaAbout Mercy CorpsMercy Corps is a leading global organization powered by the belief that a better world is possible.In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.Program / Department SummaryThe Program Performance and Quality (PaQ) Unit is a newly integrated team consisting of strategic leadership and response, monitoring and evaluation functions, program management, infrastructure, gender integration, and integrated program standards, including Community Accountability Reporting Mechanisms (CARM). The team’s approach supports both foundational and innovative approaches to program management, with design, monitoring, evaluation and learning functions as key processes and benchmarks to ensure evidence-based decision making for quality program implementation. The team works across a wide spectrum of stakeholders both internal and external to Mercy Corps, as well as diverse technical program approaches and sectors.The regional CARM Advisor is also a part of the regional Asia team and is located in the regional office. The CARM Advisor’s work is not only aligned with the PaQ Unit but also with the regional priorities and strategies and coordinates closely with the regional team across units.General Position SummaryThe regional CARM Advisor will serve in a technical advisory role to support country programs in the design and implementation of CARM that result in the delivery of impactful programs that are responsive to community needs.Essential Job ResponsibilitiesPROVIDE SUPPORT TO REGIONAL CARMContribute to the development, refinement, and implementation of the CARM tools and strategy for ensuring global adherence to the CARM standards and policy requirements, ensuring the needs and constraints of the Asia country and regional teams are well represented in discussions and revisions to the global CARM strategy and toolsProvide remote technical support to country teams, through one-on-one country outreach, regional calls, webinars, etc.Provide remote training and support to team members serving in CARM short term assignment positionsProvide in-country technical support to high risk country programs to guide them in designing and implementing their CARMLead teams in process mapping to identify gaps in their CARMIdentify countries requiring increased technical support and liaise with the HQ CARM team and Regional Director as neededTrack CARM progress at a regional levelSupport country programs to prepare CARM data analytics and prepare regional aggregations and reportsSUPPORT ORGANIZATIONAL ACCOUNTABILITY & LEARNINGSupport country teams’ Senior Management Teams to use CARM monthly reports and feedback themes for quality programming both within programs but also across the country office.Support country teams to establish processes for ensuring best practices from CARM feedback themes are reflected in future proposals and programsIdentify and compile case studies of CARM best practices, success, and lessons learned in country programs to facilitate cross-country and regional learningContribute to the development of additional CARM tools and resourcesCreate and lead a regional community of practice for country CARM focal pointsINTERNAL & EXTERNAL COLLABORATIONCoordinate closely with Program Performance and Quality Unit team members to ensure CARM guidance and best practice is well aligned with our broader performance and quality work, to share lessons learned, and to identify gaps in resources or support and propose solutions.Participate in both regional and global CARM meetings and planningCoordinate CARM with other regional team members and units including ethics and assurance, safeguarding, IT/T4D, new initiatives, and Regional Program TeamBuild and maintain positive working relationships across country programsRepresent Mercy Corps as needed with peer agencies and external accountability focal pointsORGANIZATIONAL LEARNINGAs part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselvesACCOUNTABILITY TO PARTICIPANTSMercy Corps team members are expected to support all efforts towards accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.Supervisory ResponsibilityNoneAccountabilityReports Directly To: Community Accountability ManagerWorks Directly With: Regional Director, Deputy Regional Director, Country Directors, PaQ Team members, HQ, regional and field team members.Knowledge And ExperienceBA in relevant field required2-4 years of experience in international relief and developmentField-based experience with community feedback and accountability reporting mechanisms required1-3 years of field-based experience in international relief and development requiredDemonstrated knowledge of grant-based funding models, emergency response and development strategies and operational challenges in the sector;Proficiency with MS Office software required (Word, Excel, PowerPoint), and Google suite (Google drive, docs, sheets).Proficiency with data analytics software such as Tableau or Power-BI preferredStrong team coordination, listening, and consensus building skillsEnglish fluency is requiredSuccess FactorsThe individual needs to be a creative problem solver, able to support field teams to overcome contextual challenges in the design and implementation of their CARMs. They will also be a skilled communicator, able to develop and utilize strong relationships with term members and departments internally, as well as with external bodies. They will have a positive and dynamic working style that enables them to adapt to challenges as they arise. They will harness the expertise, experience and ideas of diverse Mercy Corps team members and external partners to strengthen CARMs within Mercy Corps.Living Conditions / Environmental ConditionsThis position is based in a country in the Asia region where Mercy Corps has an office. The position requires travel approximately 30-40% of the time to locations in the region where living conditions may be exceptionally rugged or be in volatile environments where security protocols will need to be followed. When in the field, the team member must be able to work in remote settings and over weekends and/or evenings as required by the schedule.Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/short term assignment to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.Every voice matters and diversity is powerful are critical elements of Mercy Corps’ values that allow us to achieve our mission of alleviating suffering, poverty, and oppression by helping people build secure, productive, and just communities. We embrace diverse backgrounds, perspectives, and skills so that we can be stronger and have sustained impact. Mercy Corps is an Equal Opportunity Employer regardless of background. Women, minorities, people with disabilities and veterans are strongly encouraged to apply.Ongoing LearningIn support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and developmentDiversity, Equity & InclusionAchieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.Equal Employment OpportunityMercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.Safeguarding & EthicsMercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
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