VP/SVP, Head of Digital
Telenor Myanmar is here to empower societies through connectivity. As part of Telenor Group, a mobile operator group focused on the Nordics and Asia, Telenor Myanmar is committed to lead Myanmar’s data evolution. Having brought mobile connectivity for all in Myanmar since 2014, we are serving more than 17 million customers across the country, bringing the best data experience to a footprint covering more than 92% of the population. Our winning team of highly competent and motivated employees are here to provide our customers with the power of digital communication, enabling them to improve their lives, build societies and secure a better future for all.Digitalization and connectivity will be fundamental tools for Myanmar’s post-pandemic economic recovery. 2020 proved that digitalization can happen broadly and rapidly, now we need to make it inclusive and sustainable. Telenor Myanmar is moving digital-first into the future and seeks the best minds in Myanmar to help fuel this evolution.VP/SVP, Head of DigitalJob Purpose:The role entails outlining the strategy for how to increase self-care penetration and what digital product positions to take including how to deliver on user and revenue targets. The job entails launching new products and markets as well as taking existing products to accelerated growth.Responsible for Develop Digital Services and Partnerships and perform activities regarding strategic objectives linked to digitalization, internet, and digital services, digital service enablers for driving organization KPIs such as digital KPIs, active users, strategic goals, and tasks to gain competitive advantage.Ensure availability of company products across geography and ensure smooth functioning of overall channel & digital business operations such as payment channel & services, website, direct operator billing, gaming product & performance management, service bundling, digital entertainment, and digital partnership. Stay current on the latest technology and identify new marketing opportunities.Principal Accountabilities:Oversee digital strategy, business case, budget, selection, and development of new products and services innovations and roadmaps: app development, mobile-first experiences, content hub, mobile payment solutions, mobile gaming together with local and global digital experts.Lead, manage and develop a team of highly and ambitious marketers & digital experts that handle all of Telenor Myanmar innovation and digital entertainment efforts in Myanmar and foster a culture that supports people who take well-reasoned risks.Drive Telenor’s Digital Business growth throughout Myanmar through effective and results-focused digital products, services, solutions, and campaigns driven by key user insights.Define approach to what channels to develop, what features to launch, how to ensure a consistent user interface and experience across all channels.Define the digital product agenda within, but not limited to, infotainment, payment and data monetization.Grow customer lifetime value, and increase the share of wallet; in turn, growing retention rates through the implementation and optimization of customer-focused digital services.Leading the strategic partnerships and innovation in developing Telenor Myanmar digital entertainment pillar & service bundling pillar specifically for leading Myanmar’s digital services.Leading existing & new products from ideation, conceptualization to launch, including commercial modeling, G2M Strategy, and also designing product Value Proposition.Develop and drive the Market positioning for Apps and digital self-care assets and provide direction and support in conducting service profitability and investment analytics about digital services to ensure that product is performing in regard to plan and objectives.Initiating and driving innovative/breakthrough cross-functional and cross-organizational strategies and tactics that generate great value to the customer, revenue, and market share.Recruit, retain, and develop high-quality Commercial, Marketing, and Product experts and lead the team to deliver Telenor Myanmar’s Digital Entertainment Business Objectives.Lead team in agile iterative development of products using a human centered design methodology.Required Qualification & Experience:A University degree in IT, Business-IT, Marketing or similar.10+ years working experience within product management, digital analytics and/or user experience directed towards consumers.Needs to have previous experience leading a team to achieve significant growth, preferably within telecom or digital products.Strong experience in understanding customers and turning that understanding into concrete actions plan.Must be goal oriented, flexible, and creative.A track record of developing own team into strong leaders.Language requirement: Myanmar, EnglishTelenor Myanmar offers a compensation package with a highly competitive base salary, a performance bonus, relevant allowances, and inclusion in Telenor’s insurance programs for employees.Since Telenor encourages lifelong continuous learning, as an employee of Telenor you will have access to a vast online learning library to your disposal to develop your competence. As part of a global company, you will learn from global industry experts as well as senior local managers.Telenor’s head office which is located at Sule Square in the heart of Yangon is assembled on flexible and activity-based workplace environment promoting agility and innovation. Telenor Myanmar workspace includes open areas, library, cafeteria, modern meeting rooms, hot desks, agile zones, play/game room and one of the best views of the city.We believe in a healthy and safe work environment and offer flexible working hours and access to ferry transportation to and from the office.