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Fraud and Risk Manager
Kraken (Information technology and services) English (Fluent)  SQL  Communication skills  Problem Solving 
Remote (Asia Time Zone Permitted) Negotiable
About Kraken Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!About the RoleAs Fraud and Risk Manager, you’ll manage our fraud and risk team, tasked with preventing and mitigating fraudulent activity on our platform through effective rule and model management, analytics and partnerships. To accomplish this, you will regularly liaise with other internal functions including product, client services, compliance, legal, and the banking and payment teams.ResponsibilitiesOversee day to day work of the fraud team including fraud prevention and mitigation globally across a large variety of funding methodsDevelop and monitor strategies, tools, processes, models and ensure that they deliver superior fraud detection while balancing approval rate and P&L impacts.Oversee investigations on all payment recalls or chargebacks Manage resolving queued transactions within service level agreements Compiling and implementing security measure systems and fraud prevention strategiesInteract directly with banks, clients, and other third parties to inform risk-based decision makingMaintain fraud analysis models to improve efficiency and effectiveness of company systems and make data driven decisionsDetermine existing fraud trends by analyzing accounts and transaction patterns.Identify system improvements to prevent fraudulent activitiesGenerate risk management reports for ManagementRequirementsAt least 4 years of experience at payments processor, card acquirer, bank in risk or fraud departmentAt least 2 years of experience working in a high risk industryAt least 2 years of experience managing a fraud or risk teamExperience with Visa and Mastercard risk tools (including 3DS, AVS, etc)Extremely tech savvyIntermediate to advanced SQLStrong analytical and problem solving skills.Familiarity with blockchain analytics toolsExtremely proactive communicator willing to raise flags when needed and keep all relevant stakeholders well informed of ongoing risk or fraud related activitiesEfficiency focusedExcellent communication and documentation skillsNice to haveExperience working in crypto industry fraud and risk teamsExperience with alternative payment methods and risksWe’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of. Learn more about us:Watch "Working at Kraken" Follow us on TwitterCatch up on our blogFollow us on LinkedIn
Kraken
(Information technology and services) English (Fluent)  SQL  Communication skills  Problem Solving 
About Kraken Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!About the RoleAs Fraud and Risk Manager, you’ll manage our fraud and risk team, tasked with preventing and mitigating fraudulent activity on our platform through effective rule and model management, analytics and partnerships. To accomplish this, you will regularly liaise with other internal functions including product, client services, compliance, legal, and the banking and payment teams.ResponsibilitiesOversee day to day work of the fraud team including fraud prevention and mitigation globally across a large variety of funding methodsDevelop and monitor strategies, tools, processes, models and ensure that they deliver superior fraud detection while balancing approval rate and P&L impacts.Oversee investigations on all payment recalls or chargebacks Manage resolving queued transactions within service level agreements Compiling and implementing security measure systems and fraud prevention strategiesInteract directly with banks, clients, and other third parties to inform risk-based decision makingMaintain fraud analysis models to improve efficiency and effectiveness of company systems and make data driven decisionsDetermine existing fraud trends by analyzing accounts and transaction patterns.Identify system improvements to prevent fraudulent activitiesGenerate risk management reports for ManagementRequirementsAt least 4 years of experience at payments processor, card acquirer, bank in risk or fraud departmentAt least 2 years of experience working in a high risk industryAt least 2 years of experience managing a fraud or risk teamExperience with Visa and Mastercard risk tools (including 3DS, AVS, etc)Extremely tech savvyIntermediate to advanced SQLStrong analytical and problem solving skills.Familiarity with blockchain analytics toolsExtremely proactive communicator willing to raise flags when needed and keep all relevant stakeholders well informed of ongoing risk or fraud related activitiesEfficiency focusedExcellent communication and documentation skillsNice to haveExperience working in crypto industry fraud and risk teamsExperience with alternative payment methods and risksWe’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of. Learn more about us:Watch "Working at Kraken" Follow us on TwitterCatch up on our blogFollow us on LinkedIn
Manager,Training
Manulife (Insurance) Communication skills  Problem Solving  Analytical skills 
Yangon Negotiable
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionThis Position Description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification.ScopeConduct training needs analysis of Insurance Specialists, Business Development Managers, and all relevant staff of partner banksIdentify and formulate training agenda on critical areas such as:Sale skills training,Product knowledge training (initial and refresher),Referral process training,New product launch training, andNew regulations/IT systems trainingEnsure training agenda appropriately reflects the different referral channels including Contact Centre, Branch Manager, individual referrers (sales, tellers, operations… etc.)Support the establishment of a comprehensive training curriculum for Partnership Distribution channelThis Position Description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification.Role SummarySupport the Head of Manulife Academy to drive key initiativesConduct learning needs analysis through continuous measuring and monitoringDevelop learning solutions to support BUs to achieve Company’s business goals.Develop learning content in line with Manulife Academy curriculum.Implement training initiatives including but not limited to training deliveryIdentify, develop and deliver training and coaching programs related to sales and sales management.Constantly analyze sales force training needs to develop new training programs or modify and improve existing programs for better resultDevelop and organize training manuals, multimedia visual aids, and other educational materials as requiredPrepare, control and monitor training budget and cost review for departmentSupport the logistic needs & arrangement to Training Manager for all training eventsAny other ad-hoc duties for special projects & perform as assigned by CAOKnowledge/SkillsResponsible and attentive to detailsGood communicator and good team playerGood analytical and problem solving skillsGood command in spoken and written English and BurmeseWell-organized, independent, self-motivated, hardworking and able to work under pressureGood relationship with the internal & external stakeholdersProficient in MS Office PPT / Word / ExcelHonest, ethical and with integrityMeticulous with a keen eye for detailsTeam playerProactive and positiveDesire to upgrade and hardworkingEnjoy working with people and dataAble to keep records systematicallyIf you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.About ManulifeManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Manulife
(Insurance) Communication skills  Problem Solving  Analytical skills 
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionThis Position Description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification.ScopeConduct training needs analysis of Insurance Specialists, Business Development Managers, and all relevant staff of partner banksIdentify and formulate training agenda on critical areas such as:Sale skills training,Product knowledge training (initial and refresher),Referral process training,New product launch training, andNew regulations/IT systems trainingEnsure training agenda appropriately reflects the different referral channels including Contact Centre, Branch Manager, individual referrers (sales, tellers, operations… etc.)Support the establishment of a comprehensive training curriculum for Partnership Distribution channelThis Position Description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification.Role SummarySupport the Head of Manulife Academy to drive key initiativesConduct learning needs analysis through continuous measuring and monitoringDevelop learning solutions to support BUs to achieve Company’s business goals.Develop learning content in line with Manulife Academy curriculum.Implement training initiatives including but not limited to training deliveryIdentify, develop and deliver training and coaching programs related to sales and sales management.Constantly analyze sales force training needs to develop new training programs or modify and improve existing programs for better resultDevelop and organize training manuals, multimedia visual aids, and other educational materials as requiredPrepare, control and monitor training budget and cost review for departmentSupport the logistic needs & arrangement to Training Manager for all training eventsAny other ad-hoc duties for special projects & perform as assigned by CAOKnowledge/SkillsResponsible and attentive to detailsGood communicator and good team playerGood analytical and problem solving skillsGood command in spoken and written English and BurmeseWell-organized, independent, self-motivated, hardworking and able to work under pressureGood relationship with the internal & external stakeholdersProficient in MS Office PPT / Word / ExcelHonest, ethical and with integrityMeticulous with a keen eye for detailsTeam playerProactive and positiveDesire to upgrade and hardworkingEnjoy working with people and dataAble to keep records systematicallyIf you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.About ManulifeManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
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