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remote
remote
Customer Experience Specialist (6 Months)
Rakuten Viki (Internet)
Remote (Asia Time Zone Permitted) Negotiable
Rakuten is Japan's leading Internet services company, the largest e-commerce company in Japan, and the third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide, this includes Viber, eBates, Lyft, and more, reaching a global audience of nearly 1 billion users. Rakuten is an Eco-system of online services, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing, and professional sports. Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!Customer Experience Specialists are the heart and soul of Viki and Soompi Help Centers. They are passionate, organized, have great judgment, and love communicating with our amazing community of viewers and volunteers around the world. We are in search of multiple remote Customer Experience Specialists to join our team on a full-time and fixed-term (6 months) basis. The role reports to the Manager of Customer Experience based in Singapore.Essential duties and responsibilities may include, but are not limited to:Answer all questions related to Viki and Soompi and escalate to Tier 2 team when necessaryMonitor, identify, analyze and report on trends based on incoming issue reports and requestsCoordinate with Tier 2 teams and above to file bugs, troubleshoot issues, and offer support to usersProactively provide feedback to Tier 2 teams in order to improve Viki and Soompi products and create a better customer experienceHelp to identify knowledge base gaps and escalate to Tier 2 as needed Ability to identify issues and troubleshoot with users accordingly before escalationIdentify and assess customers’ needs to achieve high levels of customer satisfactionAnswer product questions and user’s concerns as required Manage large amounts of incoming emails and chat requestsQualificationsBachelor's degree in any discipline is preferredExperience in customer service is requiredNative fluency in written and spoken English is required. Second language knowledge is a plusExcellent written communication skills are requiredFamiliarity with CRM systems like Zendesk is a plusGreat work ethic and ability to multitask, prioritize and manage time effectivelyA love for online communities, social media, Asian entertainment, and the tech industryAbility to meet with the Singapore team for training during weekdays GMT+08:00Flexibility to work during weekends and holidays on a rotational basis during peak seasons Have your own computer or laptop available to work remotely  Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Women, minorities, individuals with disabilities, and protected veterans are encouraged 
Rakuten Viki
(Internet)
Rakuten is Japan's leading Internet services company, the largest e-commerce company in Japan, and the third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide, this includes Viber, eBates, Lyft, and more, reaching a global audience of nearly 1 billion users. Rakuten is an Eco-system of online services, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing, and professional sports. Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!Customer Experience Specialists are the heart and soul of Viki and Soompi Help Centers. They are passionate, organized, have great judgment, and love communicating with our amazing community of viewers and volunteers around the world. We are in search of multiple remote Customer Experience Specialists to join our team on a full-time and fixed-term (6 months) basis. The role reports to the Manager of Customer Experience based in Singapore.Essential duties and responsibilities may include, but are not limited to:Answer all questions related to Viki and Soompi and escalate to Tier 2 team when necessaryMonitor, identify, analyze and report on trends based on incoming issue reports and requestsCoordinate with Tier 2 teams and above to file bugs, troubleshoot issues, and offer support to usersProactively provide feedback to Tier 2 teams in order to improve Viki and Soompi products and create a better customer experienceHelp to identify knowledge base gaps and escalate to Tier 2 as needed Ability to identify issues and troubleshoot with users accordingly before escalationIdentify and assess customers’ needs to achieve high levels of customer satisfactionAnswer product questions and user’s concerns as required Manage large amounts of incoming emails and chat requestsQualificationsBachelor's degree in any discipline is preferredExperience in customer service is requiredNative fluency in written and spoken English is required. Second language knowledge is a plusExcellent written communication skills are requiredFamiliarity with CRM systems like Zendesk is a plusGreat work ethic and ability to multitask, prioritize and manage time effectivelyA love for online communities, social media, Asian entertainment, and the tech industryAbility to meet with the Singapore team for training during weekdays GMT+08:00Flexibility to work during weekends and holidays on a rotational basis during peak seasons Have your own computer or laptop available to work remotely  Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Women, minorities, individuals with disabilities, and protected veterans are encouraged 
remote
remote
Customer Sales Rep Start Remote during ECQ in CEBU
cpraedcourse IT / Development
Remote (Asia Time Zone Permitted) Negotiable
Why Join UsWe are urgently looking for outgoing Customer Sales Representatives with AMAZON & Sales experience for our SellerMobile account. SellerMobile is an advanced cloud-based software solution, created to helpAmazon businesses gain a more competitive edge in the marketplace. Weoffer a full suite of mobile and web-based tools and analytics.You must be residing in CEBU as this position will Start Remote during Covid but will be office based moving forward.What You Will DoAs Customer Sales Representatives you will work in a fast-pacedenvironment taking inbound/outbound sales & customer service calls.You will work with customers to find out what they are looking for,create solutions and ensure a smooth sales process. You will also beresponsible for recommending and up-selling products to help customersfind exactly what they need.Customer Sales Representatives must have sales and customer serviceskills. You must have the ability to reach monthly goals. Other skillsRequired Are Closing Skills, Persuasion Skills And Negotiationabilities, self-confidence, product knowledge, and ability to build& maintain client relationships.ResponsibilitiesEducate customers on company offeringsCall and email targeted warm sales leadsEnsure customer satisfaction and strong client relationshipsResolve any customer service issues (billing, website issues, etc.)Maintain customer accountsIdentify prospective clients using leads and online resourcesCreate and complete purchases through CRMExperience And SkillsAt least 1-2 years demonstrated experience in Amazon & SalesProven ability to achieve and exceed sales goals requiredStrong sales and persuasion skills neededMust have excellent English language skills both written and oralAbility to multitask (phone, email, chat)Must be willing to work U.S. hoursBenefitsPaid time offDirect DepositCoffee supplied for staffMonthly kudos (gift cards, etc.)Opportunity for growthTeam OutingsCasual Work EnvironmentOpportunity for bonuses and/or commission, and Fixed weekends off
cpraedcourse
(IT / Development)
Why Join UsWe are urgently looking for outgoing Customer Sales Representatives with AMAZON & Sales experience for our SellerMobile account. SellerMobile is an advanced cloud-based software solution, created to helpAmazon businesses gain a more competitive edge in the marketplace. Weoffer a full suite of mobile and web-based tools and analytics.You must be residing in CEBU as this position will Start Remote during Covid but will be office based moving forward.What You Will DoAs Customer Sales Representatives you will work in a fast-pacedenvironment taking inbound/outbound sales & customer service calls.You will work with customers to find out what they are looking for,create solutions and ensure a smooth sales process. You will also beresponsible for recommending and up-selling products to help customersfind exactly what they need.Customer Sales Representatives must have sales and customer serviceskills. You must have the ability to reach monthly goals. Other skillsRequired Are Closing Skills, Persuasion Skills And Negotiationabilities, self-confidence, product knowledge, and ability to build& maintain client relationships.ResponsibilitiesEducate customers on company offeringsCall and email targeted warm sales leadsEnsure customer satisfaction and strong client relationshipsResolve any customer service issues (billing, website issues, etc.)Maintain customer accountsIdentify prospective clients using leads and online resourcesCreate and complete purchases through CRMExperience And SkillsAt least 1-2 years demonstrated experience in Amazon & SalesProven ability to achieve and exceed sales goals requiredStrong sales and persuasion skills neededMust have excellent English language skills both written and oralAbility to multitask (phone, email, chat)Must be willing to work U.S. hoursBenefitsPaid time offDirect DepositCoffee supplied for staffMonthly kudos (gift cards, etc.)Opportunity for growthTeam OutingsCasual Work EnvironmentOpportunity for bonuses and/or commission, and Fixed weekends off
remote
remote
CSR Manager (remote/textile/garment/Hanoi/Ho Chi Minh)
People Profilers Vietnam (Mechanical or industrial engineering)
Remote (Asia Time Zone Permitted) Negotiable
Essential DutiesProvide audit program trainings to Suppliers and third-party auditorsConduct pre-sourcing audits and remediation visits to SuppliersReview social labor audit reports and follow with Suppliers on corrective actionsCompliance audit data analysisMaintain and update VSL monitoring SOP and audit toolGather living wage information and develop Supplier wages dashboardHandle workers’ complaints according to company grievance procedureEngage with CSOs and unions bodies/workers to understand local challenges or specific social labor issues at suppliersDrive capacity building program to support factories for improving working conditionsFrequent travelling required with around 30-50%. Countries includes south east Asian countries like Vietnam, Thailand, Cambodia, Bangladesh, Myanmar...etc.University graduate, prefer in social science5 years social audit experience and program managementSound knowledge of social labor challenges in Asian countries & international labor standardsGood command of EnglishHands on computer skills
People Profilers Vietnam
(Mechanical or industrial engineering)
Essential DutiesProvide audit program trainings to Suppliers and third-party auditorsConduct pre-sourcing audits and remediation visits to SuppliersReview social labor audit reports and follow with Suppliers on corrective actionsCompliance audit data analysisMaintain and update VSL monitoring SOP and audit toolGather living wage information and develop Supplier wages dashboardHandle workers’ complaints according to company grievance procedureEngage with CSOs and unions bodies/workers to understand local challenges or specific social labor issues at suppliersDrive capacity building program to support factories for improving working conditionsFrequent travelling required with around 30-50%. Countries includes south east Asian countries like Vietnam, Thailand, Cambodia, Bangladesh, Myanmar...etc.University graduate, prefer in social science5 years social audit experience and program managementSound knowledge of social labor challenges in Asian countries & international labor standardsGood command of EnglishHands on computer skills
remote
remote
Remote: Intuit Customer Service Expert - Sykes
SYKES (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Job DescriptionAt SYKES, we help people one caring interaction at a time - that includes you! Join us as a Remote Intuit Customer Service Rep working right from the safety & comfort of your own home. In this role, we'll train you to become an expert on Intuit's Turbo Tax software so you can confidently answer questions and provide solutions to their customers. You will not be answering tax related questions though, so no need for any special tax experience.This is a seasonal role that lasts until April 15, however, we are proud to offer our agents the first opportunity to be considered for other available programs once the Intuit program ends. In fact, with so many clients in several industries, we regularly depend on our seasonal employees to fill our permanent client roles, as you are already a part of the SYKES family!Working with SYKESHome offers a flexible, commute-free alternate to a traditional job. You'll enjoy the personal benefits of saving time, money and the environment by working with us in this rewarding new virtual role!About SYKESSYKESHome provides home-based jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy. So, what are you waiting for? Apply today!Note: Unfortunately, we are unable to hire individuals for this position in the following states: Alaska, California, Delaware, District of Columbia, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, New York, Puerto Rico, Rhode Island, Vermont and Washington.EEO statementCOMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.What You'll DoRequired qualifications, skills and experienceInteract and provide service to customers face-to-face via web cam (don't worry, your picture will only show as a thumbnail, and SYKES will provide the web camera and a backdrop for your use!)Communicate clearly and concisely, demonstrate empathy and the ability to de-escalateLeverage your strong computer skills and the ability to navigate through multiple systems to research information quicklyMeet and exceed Intuit and Sykes success metrics, including average handle time, quality assurance, customer service and schedule adherenceWork With Us And You'll EnjoyDesired qualifications, skills and experienceFull-time 40 hours/week schedules100% paid trainingFull benefits package including medical, dental, vision and life insurance and company-matched retirement planTuition reimbursement up to $5,250 annually (after just one year of employment)Paid time offOpportunities for advancementApply With Us, If You HaveA high school diploma or GED and are at least 18 years oldExcellent computer and communication skills, both written and verbalA stand-alone computer monitor, USB/corded headset and quiet, distraction-free home workspace
SYKES
(Information technology and services)
Job DescriptionAt SYKES, we help people one caring interaction at a time - that includes you! Join us as a Remote Intuit Customer Service Rep working right from the safety & comfort of your own home. In this role, we'll train you to become an expert on Intuit's Turbo Tax software so you can confidently answer questions and provide solutions to their customers. You will not be answering tax related questions though, so no need for any special tax experience.This is a seasonal role that lasts until April 15, however, we are proud to offer our agents the first opportunity to be considered for other available programs once the Intuit program ends. In fact, with so many clients in several industries, we regularly depend on our seasonal employees to fill our permanent client roles, as you are already a part of the SYKES family!Working with SYKESHome offers a flexible, commute-free alternate to a traditional job. You'll enjoy the personal benefits of saving time, money and the environment by working with us in this rewarding new virtual role!About SYKESSYKESHome provides home-based jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy. So, what are you waiting for? Apply today!Note: Unfortunately, we are unable to hire individuals for this position in the following states: Alaska, California, Delaware, District of Columbia, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, New York, Puerto Rico, Rhode Island, Vermont and Washington.EEO statementCOMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.What You'll DoRequired qualifications, skills and experienceInteract and provide service to customers face-to-face via web cam (don't worry, your picture will only show as a thumbnail, and SYKES will provide the web camera and a backdrop for your use!)Communicate clearly and concisely, demonstrate empathy and the ability to de-escalateLeverage your strong computer skills and the ability to navigate through multiple systems to research information quicklyMeet and exceed Intuit and Sykes success metrics, including average handle time, quality assurance, customer service and schedule adherenceWork With Us And You'll EnjoyDesired qualifications, skills and experienceFull-time 40 hours/week schedules100% paid trainingFull benefits package including medical, dental, vision and life insurance and company-matched retirement planTuition reimbursement up to $5,250 annually (after just one year of employment)Paid time offOpportunities for advancementApply With Us, If You HaveA high school diploma or GED and are at least 18 years oldExcellent computer and communication skills, both written and verbalA stand-alone computer monitor, USB/corded headset and quiet, distraction-free home workspace
remote
remote
Customer Relationship & Reservations - Full Time
Bukit Vista (Management consulting)
Remote (Asia Time Zone Permitted) Negotiable
Welcome to Bukit VistaWhen talking about hospitality, we always mark guest experience and satisfaction as the top priority. We have Reservations side to manage and respond to guests’ bookings with our delightful properties. Air Support is a form of Bukit Vista’s innovation in assisting guests throughout their staycation. The journey doesn’t stop here, we make sure that our guests are delighted by our service and maintain that relationship.What Will You Do?You will represent Bukit Vista to our guests. Thus, communication skill is the key pivot for the relationship to flourish. It may come in verbal or written communication, as you need to take note of guests inquiry. You will also collaborate with Community in terms of getting the details of partner properties to be served at the guests’ table.We need someone who has eyes on details, not to miss out the little things the guests ask for. Our workspace is very dynamic and changes often happens, there are always things that we can do better. Innovation is our value, we innovate to improve ourselves and the people around us. We are not afraid of doing more, even if it’s beyond our duty. In Bukit Vista, we make decisions based on data, not assumptions. It helps us identify problems and decide which to prioritize.Terms and Conditions:This recruitment process requires a 3-month incubation process (orientation)Our company is on remote-working mode: the incubation process and the work itself will be administered remotelyQualifications:Understand Bukit Vista Core Values: https://www.bukitvista.com/blog/corevaluesPersonality: growth mindset, bias to action, self-learner. You’ll be expected to be competent on these skills min. within 30 days:Communication Persuasion & NegotiationCross-sell Up-sellTimely - Fast Product & Area knowledgeLearn about Facebook Reservation & Airbnb ReservationProficient in written/spoken English. Education: we have no preference. Background: a promising history of achievement & accomplishments in academics, sports, business or extra-curricular activities. 
Bukit Vista
(Management consulting)
Welcome to Bukit VistaWhen talking about hospitality, we always mark guest experience and satisfaction as the top priority. We have Reservations side to manage and respond to guests’ bookings with our delightful properties. Air Support is a form of Bukit Vista’s innovation in assisting guests throughout their staycation. The journey doesn’t stop here, we make sure that our guests are delighted by our service and maintain that relationship.What Will You Do?You will represent Bukit Vista to our guests. Thus, communication skill is the key pivot for the relationship to flourish. It may come in verbal or written communication, as you need to take note of guests inquiry. You will also collaborate with Community in terms of getting the details of partner properties to be served at the guests’ table.We need someone who has eyes on details, not to miss out the little things the guests ask for. Our workspace is very dynamic and changes often happens, there are always things that we can do better. Innovation is our value, we innovate to improve ourselves and the people around us. We are not afraid of doing more, even if it’s beyond our duty. In Bukit Vista, we make decisions based on data, not assumptions. It helps us identify problems and decide which to prioritize.Terms and Conditions:This recruitment process requires a 3-month incubation process (orientation)Our company is on remote-working mode: the incubation process and the work itself will be administered remotelyQualifications:Understand Bukit Vista Core Values: https://www.bukitvista.com/blog/corevaluesPersonality: growth mindset, bias to action, self-learner. You’ll be expected to be competent on these skills min. within 30 days:Communication Persuasion & NegotiationCross-sell Up-sellTimely - Fast Product & Area knowledgeLearn about Facebook Reservation & Airbnb ReservationProficient in written/spoken English. Education: we have no preference. Background: a promising history of achievement & accomplishments in academics, sports, business or extra-curricular activities. 
remote
remote
Remote Experienced Customer Service Representative
Seller Interactive IT / Development
Remote (Asia Time Zone Permitted) Negotiable
LOCATION: Remote (Philippine applicants only) Tired of commuting long hours to and from work everyday? Have you always thought about working remotely but are worried about the loss of social engagement with your coworkers? How about if you can get the best of both worlds? When you join our team, you get to collaborate and enjoy that sense of belonging and community while working from the comfort of your own home.Take a look at the website to get more information!Who We AreWe promise you haven't worked with anyone else like us before! We are Outgive Inc - a Toronto based company started in 2013 specializing in e-commerce & digital marketing. Although our Toronto headquarters only has a team that is 30 strong, we have approximately 70+ remote staff in Manila - the birthplace of our founders - Nicasio and Jerome. Our team comprises of A-players with specialized skills not limited to but including web developers, copywriters, graphic designers, logistics managers, account managers, customer service, SEO experts, video editors, digital marketers, marketplace specialists, ads specialists etc.Our Main List Of Brands IncludeUnder Outgive, we have several different brands and businesses. Some include a digital marketing agency, a shipping company, a baby product line, and much more. All of our brands have one thing in common and that’s e-commerce.Seller Interactive (Digital Marketing Agency)Stallion Express & Shippsy (Shipping & Logistics Company)Ashtonbee (Baby product line on Amazon)Kitchables (Kitchenware line on Amazon)Flux Lashes (Eyelash extensions)Neonize (Neon lights)Our company isn’t just about profits, it’s built around the community. We want you to enjoy doing what you do best, and we give you the autonomy and support to do it in a way that works for everyone—our customers/clients, the company, and you.Our 4Gs - Grit, Growth, Greatness, and Gratitude - our company values are what drives all of us here to keep growing and learning. We live these 4 core values not just at work, but in our personal lives as well.Work HoursMonday to Friday: Must be available to work from 9am - 6pm EST, 40 hours a week.Who/What We Are Looking ForWe are looking for an excellent customer service representative who will work full-time remotely to support our operation by providing assistance via telephone, email and live chat to our existing and potential clients. WHY WORK WITH US? WHAT'S IN IT FOR YOU?100% remote work, no commute!Paid Regular Philippines holidays after probation (Total of 12 Regular Holidays in Ph)Vacation days after probationOpen communicationFun and empowering working environmentCareer and character growth opportunitiesYour ResponsibilitiesEnsuring all inquiries are responded to in an effective and timely manner while adhering to company policies and standardsUse and create response templates to respond to emails and provide customer service on live chatPrioritize tasks in an effective mannerProcess claims (packages that customers claimed that are lost)Must HavesAt least 2 years experience in a customer service/call centre positionHave a patient, compassionate and understanding temperament to provide service to individuals that could be frustratedHave a strong internet connection and well-maintained computer equipmentHave strong verbal and written communication skills in EnglishOrganizational skillsIf you love the customer service field and interacting with new individuals with the comfort of working from home, this may be the position for you! Apply today!
Seller Interactive
(IT / Development)
LOCATION: Remote (Philippine applicants only) Tired of commuting long hours to and from work everyday? Have you always thought about working remotely but are worried about the loss of social engagement with your coworkers? How about if you can get the best of both worlds? When you join our team, you get to collaborate and enjoy that sense of belonging and community while working from the comfort of your own home.Take a look at the website to get more information!Who We AreWe promise you haven't worked with anyone else like us before! We are Outgive Inc - a Toronto based company started in 2013 specializing in e-commerce & digital marketing. Although our Toronto headquarters only has a team that is 30 strong, we have approximately 70+ remote staff in Manila - the birthplace of our founders - Nicasio and Jerome. Our team comprises of A-players with specialized skills not limited to but including web developers, copywriters, graphic designers, logistics managers, account managers, customer service, SEO experts, video editors, digital marketers, marketplace specialists, ads specialists etc.Our Main List Of Brands IncludeUnder Outgive, we have several different brands and businesses. Some include a digital marketing agency, a shipping company, a baby product line, and much more. All of our brands have one thing in common and that’s e-commerce.Seller Interactive (Digital Marketing Agency)Stallion Express & Shippsy (Shipping & Logistics Company)Ashtonbee (Baby product line on Amazon)Kitchables (Kitchenware line on Amazon)Flux Lashes (Eyelash extensions)Neonize (Neon lights)Our company isn’t just about profits, it’s built around the community. We want you to enjoy doing what you do best, and we give you the autonomy and support to do it in a way that works for everyone—our customers/clients, the company, and you.Our 4Gs - Grit, Growth, Greatness, and Gratitude - our company values are what drives all of us here to keep growing and learning. We live these 4 core values not just at work, but in our personal lives as well.Work HoursMonday to Friday: Must be available to work from 9am - 6pm EST, 40 hours a week.Who/What We Are Looking ForWe are looking for an excellent customer service representative who will work full-time remotely to support our operation by providing assistance via telephone, email and live chat to our existing and potential clients. WHY WORK WITH US? WHAT'S IN IT FOR YOU?100% remote work, no commute!Paid Regular Philippines holidays after probation (Total of 12 Regular Holidays in Ph)Vacation days after probationOpen communicationFun and empowering working environmentCareer and character growth opportunitiesYour ResponsibilitiesEnsuring all inquiries are responded to in an effective and timely manner while adhering to company policies and standardsUse and create response templates to respond to emails and provide customer service on live chatPrioritize tasks in an effective mannerProcess claims (packages that customers claimed that are lost)Must HavesAt least 2 years experience in a customer service/call centre positionHave a patient, compassionate and understanding temperament to provide service to individuals that could be frustratedHave a strong internet connection and well-maintained computer equipmentHave strong verbal and written communication skills in EnglishOrganizational skillsIf you love the customer service field and interacting with new individuals with the comfort of working from home, this may be the position for you! Apply today!
remote
remote
Customer Success Hero | Remote
Coinberry Limited (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
Job Description Here’s what’s exciting, we are looking for a proficient, dynamic and resourceful Customer Success Hero with the investigative mindset who always strives to deliver next level service and to provide the best journey for our customers. You must be able to thrive in a fast-paced, vibrant environment and be able to take on a wide range of tasks while working remotely.What You'll Be DoingResolve customer issues and maintain acceptable service level agreements (SLA)Forward user feedback to the relevant department to improve the customer journeyHelp create content for our Knowledge BaseEngage in discussion with partners and industry leadersSupport the Marketing Department with various projects and initiatives Who You AreMinimum QualificationsAt least a year of customer service experience (may it be email, phone, or chat support)A front runner in creating relationships with the humans who use Coinberry, including retail customers, influencers, competitors and partners;Able to provide concise, articulate and insightful analysis in written and verbal form, as well as communicate these with clarity and brevityCritical thinker who can speak for Coinberry users within the organization;Experienced with productivity tools and CRM software;Doesn't shy away from taking on new responsibilities and learning new roles;Seeks the solution and thrives with Freedom. What Sets You ApartCryptocurrency knowledge would be an asset (but we can always teach you all you need to know)Financial, Fintech or Technology Industry background is a plusUnderstands the startup culture Perks and BenefitsWork from Home Required SkillsPersuasion and NegotiationMS OfficeEmail SupportChat SupportCustomer ServiceCritical ThinkingCommunication Skills
Coinberry Limited
(Information technology and services)
Job Description Here’s what’s exciting, we are looking for a proficient, dynamic and resourceful Customer Success Hero with the investigative mindset who always strives to deliver next level service and to provide the best journey for our customers. You must be able to thrive in a fast-paced, vibrant environment and be able to take on a wide range of tasks while working remotely.What You'll Be DoingResolve customer issues and maintain acceptable service level agreements (SLA)Forward user feedback to the relevant department to improve the customer journeyHelp create content for our Knowledge BaseEngage in discussion with partners and industry leadersSupport the Marketing Department with various projects and initiatives Who You AreMinimum QualificationsAt least a year of customer service experience (may it be email, phone, or chat support)A front runner in creating relationships with the humans who use Coinberry, including retail customers, influencers, competitors and partners;Able to provide concise, articulate and insightful analysis in written and verbal form, as well as communicate these with clarity and brevityCritical thinker who can speak for Coinberry users within the organization;Experienced with productivity tools and CRM software;Doesn't shy away from taking on new responsibilities and learning new roles;Seeks the solution and thrives with Freedom. What Sets You ApartCryptocurrency knowledge would be an asset (but we can always teach you all you need to know)Financial, Fintech or Technology Industry background is a plusUnderstands the startup culture Perks and BenefitsWork from Home Required SkillsPersuasion and NegotiationMS OfficeEmail SupportChat SupportCustomer ServiceCritical ThinkingCommunication Skills
remote
remote
Remote Call Center Agent! (Australian Process)
Green Adapt (Electrical and electronic manufacturing)
Remote (Asia Time Zone Permitted) Negotiable
Full-time PositionHigh CommissionCan Start ASAPRemote Call Center Agents – Australian ProcessThis employment is a WORK FROM HOME SETUP!Be part of a dynamic team at an Australian based company!The hire must have excellent English skills, a clear and professional phone manner, and be comfortable asking questions:) If you are interested, please apply!Responsibilities IncludeOutbound Customer CallsThese Calls Will Fall Into Three CategoriesThe candidate will help the company promote and sell a product and services. This should be the primary part of the role, meet expected business needs every day.Introducing self and company to prospects, record outbound call history and customer response in detail, and arranging further information for them. Also scheduled follow up calls to the same.Setting appointments with existing customers and new prospects.Respond to customer inquiries and resolve.Following up quotations that have been received by prospects, and working through with them.Assist and support other departments in handling customer requests and needs.We work 5 days a week, (Mon-Fri) / 9:00AM to 5:00PM Australian time.Job Types: Full-time, ContractSalary: Commission Based.ExperienceOutbound sales experience is an advantage but not required.Fresh Graduates are welcome to apply!LanguageExcellent English Communication skills
Green Adapt
(Electrical and electronic manufacturing)
Full-time PositionHigh CommissionCan Start ASAPRemote Call Center Agents – Australian ProcessThis employment is a WORK FROM HOME SETUP!Be part of a dynamic team at an Australian based company!The hire must have excellent English skills, a clear and professional phone manner, and be comfortable asking questions:) If you are interested, please apply!Responsibilities IncludeOutbound Customer CallsThese Calls Will Fall Into Three CategoriesThe candidate will help the company promote and sell a product and services. This should be the primary part of the role, meet expected business needs every day.Introducing self and company to prospects, record outbound call history and customer response in detail, and arranging further information for them. Also scheduled follow up calls to the same.Setting appointments with existing customers and new prospects.Respond to customer inquiries and resolve.Following up quotations that have been received by prospects, and working through with them.Assist and support other departments in handling customer requests and needs.We work 5 days a week, (Mon-Fri) / 9:00AM to 5:00PM Australian time.Job Types: Full-time, ContractSalary: Commission Based.ExperienceOutbound sales experience is an advantage but not required.Fresh Graduates are welcome to apply!LanguageExcellent English Communication skills
remote
remote
Customer Support Manager (Remote/Full-time)
VSee (Health, wellness and fitness)
Remote (Asia Time Zone Permitted) Negotiable
Customer Support Manager Job DescriptionThe Customer Support Manager is responsible for all aspects of support, managing the support team, educating support agents, demonstrating the product, building support knowledge base and contents, and educating customers. This plays an important role in driving ongoing technical support, adoption, and onboarding new customers. Moreover, this critical function works with the rest of the VSee team to keep the company focused on customer outcomes.Roles & ResponsibilitiesManage a team of Software Support Engineers including hiring and training.Engage appropriate internal resources to resolve technical issues and update customers on progresstowards resolution.Periodically review software support logs, track performance, and identify opportunities for improvement.Responsible for the onboarding process, the training of platform end user, and post go-live support.Understand customer outcomes by analyzing customer metrics, communicating with customers, andrunning NPS.Providing input into core product, marketing, and sales processes based on customer’s feedback.RequirementsBachelor's degree in business management, business administration, computer science or related field.At least 5 years of experience working as BPO Manager.Experience working with and managing a large support team of agents.Excellent verbal and written communication in English.Compensation50k to 150k Pesos a month plus bonusCompany OverviewVSee is a telemedicine software company based in Silicon Valley, California. VSee allows doctors to see patients via webcam or mobile phone. It is also the only video system allowed on the International Space Station - how astronauts see their doctors. VSee users include Hillary Clinton, Angelina Jolie, Linkin Park, UN Secretary General Ban Ki Moon, and was even used at President Obama's Inauguration. VSee has been deployed in numerous American hospitals as well as Iraq, Amazon rainforest, and Nigeria:VSee is a fun-loving, adventurous company with various company outings. Our goal is to help each team member explore their professional interests and learn the skills to become a better version of themselves.Required Skills"Manage Team, Support Engineer, technical support, training and guidimg new hires in the team, resolution, demonstration of product, Analyzing metrics, provide customer feedback"
VSee
(Health, wellness and fitness)
Customer Support Manager Job DescriptionThe Customer Support Manager is responsible for all aspects of support, managing the support team, educating support agents, demonstrating the product, building support knowledge base and contents, and educating customers. This plays an important role in driving ongoing technical support, adoption, and onboarding new customers. Moreover, this critical function works with the rest of the VSee team to keep the company focused on customer outcomes.Roles & ResponsibilitiesManage a team of Software Support Engineers including hiring and training.Engage appropriate internal resources to resolve technical issues and update customers on progresstowards resolution.Periodically review software support logs, track performance, and identify opportunities for improvement.Responsible for the onboarding process, the training of platform end user, and post go-live support.Understand customer outcomes by analyzing customer metrics, communicating with customers, andrunning NPS.Providing input into core product, marketing, and sales processes based on customer’s feedback.RequirementsBachelor's degree in business management, business administration, computer science or related field.At least 5 years of experience working as BPO Manager.Experience working with and managing a large support team of agents.Excellent verbal and written communication in English.Compensation50k to 150k Pesos a month plus bonusCompany OverviewVSee is a telemedicine software company based in Silicon Valley, California. VSee allows doctors to see patients via webcam or mobile phone. It is also the only video system allowed on the International Space Station - how astronauts see their doctors. VSee users include Hillary Clinton, Angelina Jolie, Linkin Park, UN Secretary General Ban Ki Moon, and was even used at President Obama's Inauguration. VSee has been deployed in numerous American hospitals as well as Iraq, Amazon rainforest, and Nigeria:VSee is a fun-loving, adventurous company with various company outings. Our goal is to help each team member explore their professional interests and learn the skills to become a better version of themselves.Required Skills"Manage Team, Support Engineer, technical support, training and guidimg new hires in the team, resolution, demonstration of product, Analyzing metrics, provide customer feedback"
remote
remote
Remote Customer Service
Empire Flippers — Buy, Sell & Invest In Online Businesses (Information technology and services)
Remote (Asia Time Zone Permitted) Negotiable
What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD
Empire Flippers — Buy, Sell & Invest In Online Businesses
(Information technology and services)
What The Role Looks LikeYou are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).Primary ResponsibilitiesManaging all new tickets that come in to Zendesk.Responding to messages as per the relevant process via Zendesk.Ensuring that any messages intended for other team members are passed to them via Slack.Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.Following up with unresponsive customers.Sending weekly customer activity updates for your assigned listings.Completing monthly listing price updates for assigned listings.Keep assigned processes up-to-date and accurate.Core CompetencyExcellent written English and reading comprehension.Ability to closely follow processes.Good understanding of Excel.Ask questions whenever unsure about how to proceed.Knowledge of Zendesk and Slack is a bonus.RequirementsYou must live in DavaoExcellent written English and reading comprehension.Salary: 400 USD
remote
remote
Remote Guest Services Agent
Sextant Stays (Hospitality)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionRemote Guest Services AgentHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
Sextant Stays
(Hospitality)
DescriptionRemote Guest Services AgentHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
remote
remote
Remote Guest Services Associate
Sextant Stays (Hospitality) Customer Service 
Remote (Asia Time Zone Permitted) Negotiable
DescriptionRemote Guest Services AssociateHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
Sextant Stays
(Hospitality) Customer Service 
DescriptionRemote Guest Services AssociateHours and Location: ±36 hours weeklyCompensation Depends on Experience: $1.63 – $6/HourAbout Sextant StaysSextant Stays is changing the hospitality landscape. We design and manage premium short-term accommodations for group and business travel. We take underperforming real estate properties (multi-family apartments, condo-hotels, and single family homes) and convert them to a hospitality product. We aim to deliver the comfort of a home with the consistency of a hotel in each of our properties.Your Role in the Big Picture: As a Remote Guests Services Associate II, you’d assist our guest services department by monitoring, managing and coordinating guests requests. Training is provided.Daily RhythmMonitor guest services inbox(es) – ensuring to promptly and accurately respond to all guest inquiriesCoordinate essential actions and requests based off inbox(es), utilizing our property management system where appropriateSupport guest services initiatives as needed and directedPosition RequirementsRequirements: Strong working knowledge of Streamline PMS and SlackAble to multi-task well, in particular dealing with multiple projects at onceEffective verbal and written communicatorCommitted to completing assignments timely and accuratelyA mandatory minimum of 2 years of Hospitality experienceAt the forefront of premium short-term vacation and corporate travel, Sextant Stays leads with our commitment to unparalleled standards to meet unexpressed needs. If you have a passion for hospitality and want to be part of a team that continuously evolves the vacation and business travel landscape – apply now! We look forward to reviewing your credentials!At Sextant Stays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sextant Stays is proud to be an equal opportunity workplace and is an affirmative action employer.
remote
remote
Customer Service Representative – REMOTE
Passion.io (Marketing and advertising)
Remote (Asia Time Zone Permitted) Negotiable
DescriptionPASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people “experts” and by 2022, 30,000 experts will have helped 10,000,000 people. Our mission is to empower these experts to achieve that by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.We are looking for an inspiring, engaged and motivated member to our newly formed customer success team.You have experience of working in fast-paced environments and have the vision to change the future of learning.Your mission will be to advocate for the customer, and represent their best interest, which will come naturally because you have a deep desire to help people, on an individual and scalable level.You will spend half your time interacting with customers; solving their questions, and helping them learn and grow, so they get the most from our information products. And the other half of your time actively tracking, improving and reporting customer success on a broader level.*What you’ll be working on*Responding to customer inquiries with the highest quality possible through zendesk meeting our 3 KPIs: PSAT; First Reply Time and closure time.Provides platform and program good practices to add value to our product.Acts responsively, accurately and with attention to detail to customer by identifying their requests and acting upon their concernsWorks with online tools and systems for the creation, management of customer’s accounts.Achieve Company wide OKRs and KPIs in collaboration with other teams.Assist the Customer Success Manager with workflows and data for accurate tracking and reporting to different stakeholders.Helps on the social media channels by answering their concerns and deriving to the correct channels.APPLY ONLY here – http://bit.ly/CSR_applicationRequirementsAPPLY ONLY here – http://bit.ly/CSR_application*What you’ll bring to the team*Customer obsession: Support customers on a daily basis using zendesk and social media, providing excellent customer service at all levels.Detail oriented: Process following including bug reports, payments processing operations but also provide insight on how things could be done different/more efficientData oriented: provide specific information for escalationKPI oriented: Hold accountable for 3 metris: customer satisfaction, First reply time and closure timeYou’re the sort of person that crosses the street to help someone struggling with heavy bags, and then walks 3 blocks out their way to help them home.You are an extremely structured thinker with a passion for taking action & getting measurable resultsYou are a passionate learner, motivating yourself and others to stimulate personal growth and developmentYou are fluent to a native level in English*What we offer you*Steep learning curve: Expect the steepest learning curve you have ever experienced – we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the globe for the better by providing value to others.High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wishSkills RequiredOffice & Admin (Virtual Assistant)Admin AssistantData EntryExcelEnglishSpeakingWritingCustomer Service & Admin SupportCommunity Forum ModerationContent ModerationCustomer SupportEmail SupportSocial Media ModerationTech supportCalls support
Passion.io
(Marketing and advertising)
DescriptionPASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people “experts” and by 2022, 30,000 experts will have helped 10,000,000 people. Our mission is to empower these experts to achieve that by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.We are looking for an inspiring, engaged and motivated member to our newly formed customer success team.You have experience of working in fast-paced environments and have the vision to change the future of learning.Your mission will be to advocate for the customer, and represent their best interest, which will come naturally because you have a deep desire to help people, on an individual and scalable level.You will spend half your time interacting with customers; solving their questions, and helping them learn and grow, so they get the most from our information products. And the other half of your time actively tracking, improving and reporting customer success on a broader level.*What you’ll be working on*Responding to customer inquiries with the highest quality possible through zendesk meeting our 3 KPIs: PSAT; First Reply Time and closure time.Provides platform and program good practices to add value to our product.Acts responsively, accurately and with attention to detail to customer by identifying their requests and acting upon their concernsWorks with online tools and systems for the creation, management of customer’s accounts.Achieve Company wide OKRs and KPIs in collaboration with other teams.Assist the Customer Success Manager with workflows and data for accurate tracking and reporting to different stakeholders.Helps on the social media channels by answering their concerns and deriving to the correct channels.APPLY ONLY here – http://bit.ly/CSR_applicationRequirementsAPPLY ONLY here – http://bit.ly/CSR_application*What you’ll bring to the team*Customer obsession: Support customers on a daily basis using zendesk and social media, providing excellent customer service at all levels.Detail oriented: Process following including bug reports, payments processing operations but also provide insight on how things could be done different/more efficientData oriented: provide specific information for escalationKPI oriented: Hold accountable for 3 metris: customer satisfaction, First reply time and closure timeYou’re the sort of person that crosses the street to help someone struggling with heavy bags, and then walks 3 blocks out their way to help them home.You are an extremely structured thinker with a passion for taking action & getting measurable resultsYou are a passionate learner, motivating yourself and others to stimulate personal growth and developmentYou are fluent to a native level in English*What we offer you*Steep learning curve: Expect the steepest learning curve you have ever experienced – we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the globe for the better by providing value to others.High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wishSkills RequiredOffice & Admin (Virtual Assistant)Admin AssistantData EntryExcelEnglishSpeakingWritingCustomer Service & Admin SupportCommunity Forum ModerationContent ModerationCustomer SupportEmail SupportSocial Media ModerationTech supportCalls support
remote
remote
Customer Support - Investments - (Remote Philippines Based)
Simply Wall St (Computer software)
Remote (Asia Time Zone Permitted) Negotiable
Investment / Financial Analyst - Customer Success About UsSimply Wall St ( is a growing financial startup with customers all over the world. We transform the way everyday people around the world invest, by empowering them to understand complicated financial data and make better, non-emotional decisions.Your RoleThis is an opportunity for someone who has a keen interest in the share market to work for a well-funded Fintech startup with a global impact. We are growing fast and you can be part of this journey. Our customers are the core of everything we do, so amazing customer support is critical. In your role, you will solve complex customer problems, while upholding high customer satisfaction and leaving our customers delighted.This is a REMOTE position, where you will have flexibility and autonomy to work from wherever you like.What You Will DoTake full ownership of customer feedback and general inquiriesHelp drive positive change throughout the business by identifying and solving customer issues and proposing next level process improvements.Responding to complex customer queries via Zendesk or email. These can range from:Questions about our analysis modelIssues with a user’s portfolioBugs and issues on the website or mobile appGeneral questions around the platformSubscription plan inquiryAccount settingsFeature requestsAnalysing common customer issues and feeding that them to Head of Support or to the team More About YouHave knowledge or interest in investing in the share marketKnow how to read financial statementsUnderstand financial and/or investment terminologies.Great communication skills.Love to take challenges and help others.Results-driven and problem solver.Ability to adapt to different situationsFlexible and willing to work on a shifting schedule/holidays/weekendsExperience with customer support and subscription-based payment tools like Zendesk or Stripe1-year+ experience in a similar role is idealHas the desire to explore more about investingEnjoy autonomy and the freedom to achieve your work goals on your terms Like being part of a small team (currently 3 but growing to 6) where you will have a direct impact on our customers and product
Simply Wall St
(Computer software)
Investment / Financial Analyst - Customer Success About UsSimply Wall St ( is a growing financial startup with customers all over the world. We transform the way everyday people around the world invest, by empowering them to understand complicated financial data and make better, non-emotional decisions.Your RoleThis is an opportunity for someone who has a keen interest in the share market to work for a well-funded Fintech startup with a global impact. We are growing fast and you can be part of this journey. Our customers are the core of everything we do, so amazing customer support is critical. In your role, you will solve complex customer problems, while upholding high customer satisfaction and leaving our customers delighted.This is a REMOTE position, where you will have flexibility and autonomy to work from wherever you like.What You Will DoTake full ownership of customer feedback and general inquiriesHelp drive positive change throughout the business by identifying and solving customer issues and proposing next level process improvements.Responding to complex customer queries via Zendesk or email. These can range from:Questions about our analysis modelIssues with a user’s portfolioBugs and issues on the website or mobile appGeneral questions around the platformSubscription plan inquiryAccount settingsFeature requestsAnalysing common customer issues and feeding that them to Head of Support or to the team More About YouHave knowledge or interest in investing in the share marketKnow how to read financial statementsUnderstand financial and/or investment terminologies.Great communication skills.Love to take challenges and help others.Results-driven and problem solver.Ability to adapt to different situationsFlexible and willing to work on a shifting schedule/holidays/weekendsExperience with customer support and subscription-based payment tools like Zendesk or Stripe1-year+ experience in a similar role is idealHas the desire to explore more about investingEnjoy autonomy and the freedom to achieve your work goals on your terms Like being part of a small team (currently 3 but growing to 6) where you will have a direct impact on our customers and product
remote
remote
Remote Customer Support
Go2 IT / Development
Remote (Asia Time Zone Permitted) Negotiable
DescriptionWe are looking for reliable, adaptable and self-driven individuals to join our for our Home-based Customer Service team.Applicant should have at least 1 year BPO experience, or 1 year accumulated experience working as a VA.RequirementsReading the description below might take a few minutes, but we promise that all proper applications will receive a timely reply. If you skim – chances are you will miss something important.Knowledge(at Least One Of The Following)Experience in customer supportExperience in virtual administrative dutiesExperience in sales or call center workKnowledge of office management systems and proceduresSome crazy online job that was process-driven and you had to figure things outSkillsExcellent written and verbal English communication skillsEmail etiquette and management skills in GmailScheduling and managing appointments in Google CalendarAbove avg time managementAbilitiesYou care about what you are doingFeel comfortable asking questionsExhibits personal accountabilityAttention to detailResourceful, a problem solverSelf-motivated and eager to learnA team player.Ability to multitask and prioritize projectsTo apply for our Home-based General Virtual Assistant post, fill out our application form: https://go2.breezy.hr/p/1d1364b5a532. Please read through the instructions carefully – we’ll know if you didn’t. :)
Go2
(IT / Development)
DescriptionWe are looking for reliable, adaptable and self-driven individuals to join our for our Home-based Customer Service team.Applicant should have at least 1 year BPO experience, or 1 year accumulated experience working as a VA.RequirementsReading the description below might take a few minutes, but we promise that all proper applications will receive a timely reply. If you skim – chances are you will miss something important.Knowledge(at Least One Of The Following)Experience in customer supportExperience in virtual administrative dutiesExperience in sales or call center workKnowledge of office management systems and proceduresSome crazy online job that was process-driven and you had to figure things outSkillsExcellent written and verbal English communication skillsEmail etiquette and management skills in GmailScheduling and managing appointments in Google CalendarAbove avg time managementAbilitiesYou care about what you are doingFeel comfortable asking questionsExhibits personal accountabilityAttention to detailResourceful, a problem solverSelf-motivated and eager to learnA team player.Ability to multitask and prioritize projectsTo apply for our Home-based General Virtual Assistant post, fill out our application form: https://go2.breezy.hr/p/1d1364b5a532. Please read through the instructions carefully – we’ll know if you didn’t. :)
remote
remote
Senior Customer Success Manager
Voltaiq (Information technology and services) Communication skills  Project Management 
Remote (Asia Time Zone Permitted) Negotiable
Senior Customer Success ManagerRemote“The battery is the technology of our time.” -The EconomistVoltaiq is a Battery Intelligence software company. Our data platform brings unprecedented analytics, visualization, and predictive capabilities to any company with a battery-powered business model. World-leading brands — including global automakers in Detroit and Germany, household-name tech giants, and decacorn startups — depend on Voltaiq software to accelerate product development, optimize performance, ensure safety and reliability, and unlock financial value in their products. Our high-powered team is composed of battery industry veterans, PhD scientists, a highly skilled product and engineering team, and an advisory board of C-level industry execs, all of whom are passionate about enabling the global energy transition. Voltaiq is headquartered in Berkeley, CA, serving customers around the world.The role:Our Customer Success team’s mission is to drive successful and timely adoption of Voltaiq software at our customers in order to maximize customer value and ensure contract renewals and growth. You will guide customers along their journey through deployment, training, workflow analysis, best practice adoption, and KPI evaluation. You’ll build close relationships with both Voltaiq end users and business stakeholders within customer organizations, in order to understand customer challenges and deliver solutions that provide value at every level. You’ll interface closely with our sales, Applications Engineering and Product teams to ensure customer needs are met. This role requires technical acumen, as well as excellent interpersonal and organizational skills. You’ll be an early member of a small and growing team, with significant opportunity for advancement within the company. This position reports to the Vice President of Customer Success.Responsibilities:Lead engagements with our customers, managing complex and timely implementations, serving as the central point of communication around project status, progress toward milestone dates and status of project issues and risks. Develop solid, trusted customer relationships and grow them over time. Become a trusted, strategic advisor to our customers, helping them identify, quantify and achieve their goals.Responsible for reporting progress towards goals to customer stakeholders at quarterly delivery meetings. Empower our customers to become experts with the Voltaiq platform and transfer the knowledge you create while solving their problems.Work closely with our customers and our Applications Engineering to understand customer workflows to identify process improvements.Identify and surface customer pain points and requirements to the Product team for inclusion in roadmap planning.Partner with the Voltaiq sales team to craft account and program strategies that will deepen customer relationships and drive incremental business opportunity.Ensure ongoing customer service, technical, and other support is delivered effectively across the portfolio of clients.Manage multiple client projects at any given time, effectively prioritizing your own efforts and those of other team members.Monitor and ensure customer success, including health, usage metrics, and user surveys.Up to 30% travel for customer meetings and industry events (Travel is currently paused due to the pandemic).Qualifications:3 or more years of customer-facing and project management experience in strategic account management, management consulting, strategy, or other relevant experience, ideally in a rapidly-paced top-tier consulting firm, services, or technology-related environment.You have demonstrated success working directly with clients, including developing account strategy and building senior level relationships.Experience working with large enterprise customers or partners, managing multi-month implementations, development projects, or large-scale rollouts.BS or BA in Materials Science, Engineering, Environmental Policy or related field; MBA or other relevant advanced degree strongly preferred.You are analytical, yet creative.Strong written and oral communication skills, and proven ability to work with both technical and non-technical teams.Strong organization skills, with an ability to manage multiple incoming requests, a strong sense of how to motivate others, and an uncanny ability to “get things done.”Desire and ability to thrive in a loosely structured, high-demand startup environment.Passion for Energy, with a grasp of basic concepts (current, potential, energy, charge, power).Competitive salary plus equity and full benefits. Our main office is located in downtown Berkeley, CA.Voltaiq is an equal opportunity employer and is committed to achieving a diverse workforce through application of its equal opportunity and nondiscrimination policy, in all aspects of employment.project management|customer service
Voltaiq
(Information technology and services) Communication skills  Project Management 
Senior Customer Success ManagerRemote“The battery is the technology of our time.” -The EconomistVoltaiq is a Battery Intelligence software company. Our data platform brings unprecedented analytics, visualization, and predictive capabilities to any company with a battery-powered business model. World-leading brands — including global automakers in Detroit and Germany, household-name tech giants, and decacorn startups — depend on Voltaiq software to accelerate product development, optimize performance, ensure safety and reliability, and unlock financial value in their products. Our high-powered team is composed of battery industry veterans, PhD scientists, a highly skilled product and engineering team, and an advisory board of C-level industry execs, all of whom are passionate about enabling the global energy transition. Voltaiq is headquartered in Berkeley, CA, serving customers around the world.The role:Our Customer Success team’s mission is to drive successful and timely adoption of Voltaiq software at our customers in order to maximize customer value and ensure contract renewals and growth. You will guide customers along their journey through deployment, training, workflow analysis, best practice adoption, and KPI evaluation. You’ll build close relationships with both Voltaiq end users and business stakeholders within customer organizations, in order to understand customer challenges and deliver solutions that provide value at every level. You’ll interface closely with our sales, Applications Engineering and Product teams to ensure customer needs are met. This role requires technical acumen, as well as excellent interpersonal and organizational skills. You’ll be an early member of a small and growing team, with significant opportunity for advancement within the company. This position reports to the Vice President of Customer Success.Responsibilities:Lead engagements with our customers, managing complex and timely implementations, serving as the central point of communication around project status, progress toward milestone dates and status of project issues and risks. Develop solid, trusted customer relationships and grow them over time. Become a trusted, strategic advisor to our customers, helping them identify, quantify and achieve their goals.Responsible for reporting progress towards goals to customer stakeholders at quarterly delivery meetings. Empower our customers to become experts with the Voltaiq platform and transfer the knowledge you create while solving their problems.Work closely with our customers and our Applications Engineering to understand customer workflows to identify process improvements.Identify and surface customer pain points and requirements to the Product team for inclusion in roadmap planning.Partner with the Voltaiq sales team to craft account and program strategies that will deepen customer relationships and drive incremental business opportunity.Ensure ongoing customer service, technical, and other support is delivered effectively across the portfolio of clients.Manage multiple client projects at any given time, effectively prioritizing your own efforts and those of other team members.Monitor and ensure customer success, including health, usage metrics, and user surveys.Up to 30% travel for customer meetings and industry events (Travel is currently paused due to the pandemic).Qualifications:3 or more years of customer-facing and project management experience in strategic account management, management consulting, strategy, or other relevant experience, ideally in a rapidly-paced top-tier consulting firm, services, or technology-related environment.You have demonstrated success working directly with clients, including developing account strategy and building senior level relationships.Experience working with large enterprise customers or partners, managing multi-month implementations, development projects, or large-scale rollouts.BS or BA in Materials Science, Engineering, Environmental Policy or related field; MBA or other relevant advanced degree strongly preferred.You are analytical, yet creative.Strong written and oral communication skills, and proven ability to work with both technical and non-technical teams.Strong organization skills, with an ability to manage multiple incoming requests, a strong sense of how to motivate others, and an uncanny ability to “get things done.”Desire and ability to thrive in a loosely structured, high-demand startup environment.Passion for Energy, with a grasp of basic concepts (current, potential, energy, charge, power).Competitive salary plus equity and full benefits. Our main office is located in downtown Berkeley, CA.Voltaiq is an equal opportunity employer and is committed to achieving a diverse workforce through application of its equal opportunity and nondiscrimination policy, in all aspects of employment.project management|customer service
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