Workforce Manager Scheduling eWFM -Remote - Transcom | New Day Jobs (Yangon, Myanmar)

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Transcom
Remote (Asia Time Zone Permitted)

Workforce Manager Scheduling eWFM -Remote

Job Expired

Workforce Manager Scheduling eWFM -Remote

Transcom
  • Remote (Asia Time Zone Permitted)
  • Other
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Qualifications

  • Must be a College grduate
  • At least 5 years of Workforce experience in a vendor/BPO environment (Not captive/in-house).
  • Minimum 2 year experience as a WF Manager responsible for at least 10 LOBs and/or 1000

FTEs.

  • Hands on experience in end to end workforce (Forecasting, Capacity Planning, Scheduling, Reporting and Real Time

Management)

  • Advanced to Expert experienced in using Workforce Management software and tools such as

but not limited to eWFM, IEX, Verint, Avaya CMS, etc. ; familiarity and expertise with Cisco will be an advantage

  • Proficiency with Erlang and Excel

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