20210120: Systems Engineer (Win Server) (Remote) - ERP21 Pte Ltd | New Day Jobs (Yangon, Myanmar)

Responsibilities

• Monitor and analyse systems performance data and tune Windows operating system to improve performance, optimizes systems response time or make required changes in the environment
• Implement, maintain and ensure security control of Windows based infrastructure, in accordance with business requirements, in the areas of system software, clustering software and system management agents
• Participate in the change management, problem management and service request management processes to test and evaluate changes before deployment to production environment
• Manage the server OS patching and security hardening procedures
• Perform evaluation, backup and restoration of systems based on business requirements
• Troubleshoot and resolve Operating System related incidents and issue according to customer’s processes
• Liaise with support vendors for maintenance, support and resolution of issues
• Perform Root Cause Analysis for OS related services
• Understand the interdependencies of the systems/services and is able to pin-point problem area accurately to improve overall efficiency
• Perform capacity study to analyse current resource utilization and estimate future requirements
• Write and update of technical designs, configuration and operations manuals, technical SOPs, technical report, monthly report and minutes of meetings
• Conduct operational meetings with customers
• Keep abreast of technological advancement, emerging standards and new software/hardware solutions that may affect decisions on systems building or enhancements
• Assist in developing, maintaining and support of the Technical Disaster Recovery Plan
• Provide technical guidance to junior colleagues in their work if required
• Any other ad-hoc duties as required or assigned

Requirements

• Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 years (minimum 5 years for Senior position) of relevant experiences in a large enterprise environment
• Candidate with experience in ITIL or possess ITIL Certification will be preferred
• Hands-on experience of Windows server OS troubleshooting and problem resolution with ability to troubleshoot independently
• Possess experience of installation, configuration and operation of Windows Server 2008/ 2012/ 2016/ 2019 (RHEL 6.x/7.x/8.x and AWS Cloud experience are good-to-haves)
• Working knowledge of following technologies - Active Directory, Microsoft WSUS, Microsoft SCCM, Virtualization and Backup, will be advantageous
• Knowledge of server hardware and equipment of major brands
• Familiarity with enterprise virus protection software and major systems’ monitoring software and Functionality
• Automation and scripting experience will be advantageous
• Take initiative, accepts responsibilities and has a sense of urgency