Account Manager - The/Studio | New Day Jobs (Yangon, Myanmar)

Who We Are

The/Studio is a fast-growing start-up on a mission to create more equality in the world by empowering all individuals to pursue their entrepreneurial spirit. Our platforms (www.thestudio.com & www.suppliedshop.com) connect businesses with the best factories, giving them easy access to reliable inventory and capability to easily design and manufacture inspiring products. Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent. We also have the rare distinction of being a profitable startup that has raised Silicon Valley capital.

We are looking to attract extremely intelligent, motivated people with massive aspirations to change the world by helping small businesses.

ABOUT THE ROLE:

As an Account Manager at The/Studio, you will manage our key clients by building strong relationships with client contacts and create a smooth end to end sales and customer service experience. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. You will ensure orders go smoothly from point of sale and even after sale.

WHAT YOU’LL DO:

• Ensures orders go smoothly from point of sale through delivery & after sales service for all accounts in their portfolio
• Building and maintaining strong, long-lasting customer relationships
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Responsible for providing white-glove service levels
• Sole point of contact for portfolio clients on all matters except sales
• Acting as a client advocate with a focus on improving the buyer experience.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

REQUIREMENTS:

• 4-7 years experience in customer service management
• Enjoy engaging others and developing strong working relationships at all levels of management
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Has prior customer service experience at a BPO/ start up company.
• Has a startup mentality and is willing to test new ideas
• Full professional proficiency in English
• Adaptability and strong problem-solving skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Experience working with distributed remote teams
• Notable experience working in an e-commerce (and/or e-commerce accounts in a BPO) or software related setting.
• Demonstrated ability to work in a fast-paced, “self-starter” environment.