We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.
This is a permanent remote, so you can work from anywhere!
- support and understand our users' demands
- assist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
- answer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and more
- do other tasks like translation and product testing
This project requires:
- Great Chinese (native level) and English communication skills, both written and oral
- Customer support experience in a fast-paced environment
- Knowledge of Domains, SEO, and Analytics is a plus!
- Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)
- Can work during holidays and the weekends
- Laptop/computer and a stable internet connection