Business Central Project Manager - 24x7 Direct | New Day Jobs (Yangon, Myanmar)

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24x7 Direct
Remote (Asia Time Zone Permitted)

Business Central Project Manager

Job Expired

Business Central Project Manager

24x7 Direct
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

This is a remote position.

We implement software solutions for: Microsoft Dynamics 365 - (including Dynamics 365 F&O, Business Central ERP, CRM, Marketing, Field Service, Customer Service), Power Platform, SharePoint.

Responsibilities

  • Manage Software applications projects.
  • Put together solutions for the products we sell for customers and internal sales staff (Presales)
  • Liaise with the Offshore teams and the customer for providing ongoing support.
  • Develop material and train the sales staff on the products/solutions.
  • Be the technical escalation point for the engineers and customer escalation point for all the technical and vendor/third party related matters.
  • Coordinate offshore teams to ensure delivery of services to highest satisfaction of the customer.
  • Develop and implement policies and procedures for the performance of services.
  • Take ownership of the tools used by the team to ensure they are set up well.
  • Work with the team to develop and improve service strategy and tactics to provide better customer experience.
  • Coordinate and assign tickets and projects to technical personnel according to their capabilities.
  • Liaise with the managers of other departments to develop tactical plans for the delivery of Software Application services.
  • Present reports to relevant internal and external stakeholders.

Key Responsibility Areas (KRAs)

  • Project management and the ability to put together solutions.
  • Liaise with the customers and the offshore teams for solutions and for ongoing support.
  • Technical escalations and customer escalations.
  • Develop material and train the sales staff as needed.
  • Improve Service delivery meeting the SLAs and customer satisfaction.
  • Develop or modify necessary policies and procedures.
  • Work with other departments in the organisation to ensure that the services and solutions help solve customer problems.

RequirementsRequirements

  • Must have functional knowledge in Dynamics 365 and NAV/Business Central ERP. Working knowledge in SharePoint, CRM, Customer Service, Marketing, and Field Service
  • Must have worked at least 5 years in this area.
  • Demonstrable project management skills
  • Ideally have an accounting background
  • Should be able to develop and re-write the documentation for the projects
  • Since the person in this role will be the go-to person for escalations –internal and customer escalations, they should have knowledge and tenacity to manage such situations with calmness and tact.
  • Experience and qualifications in the relevant areas (Dynamics 365 F&O, Accounting/Finance, NAV/Business Central ERP, CRM etc.).
  • Demonstrated interest in improving personally and professionally; Self-motivated.
  • Good communication skills - written and verbal; Good command over English language.
  • Well-organised and responsible with an aptitude in problem-solving.
  • Have a strong work ethic.
  • Strong customer relationship skills.
  • The ability to routinely multitask from the tactical to the strategic activities in a fast-paced environment.
  • Ability to collaborate, establish and maintain credible and influential relationships at all levels.

BenefitsBenefits

Monthly Salary: Php 55,000

  • Salary will be paid on a bi-monthly basis on 1st and 16th of each month
  • You will be paid extra for overtime and Philippines public holidays

Probation: 6 months and after Probation

ü 10 days annual leave credits

ü 5 days sick leave

ü 13th Month Pay

  • Laptop provided after 30 days
  • Permanent work from home role. You will have to use your own internet
  • Rotating Shifts - Monthly Basis

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