Call Center Representative - Vertisystem | New Day Jobs (Yangon, Myanmar)

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Remote (Asia Time Zone Permitted)

Call Center Representative

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Call Center Representative

  • Remote (Asia Time Zone Permitted)
  • Other
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Position: Call Centre Executive/Representative

Required Experience: 1-2+ Years

Location: Iloilo or Bacolod / (Remote)

Shift Timings: Rotational Shift 4:30 AM – 1:30 PM PST / 8:00 PM – 5AM MNL (initial shift)

5 days working (Saturday - Wednesday)

Roles and Responsibilities:

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Providing customers with the organization’s service and product information..

• Identifying, escalating priority issues and reporting to the high-level management.

• Routing inbound calls to the appropriate resources.

• Following up complicated customer calls where required.

• Completing call notes and call reports as necessary and updating them in the CRM.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Recording details of comments, inquiries, complaints, and actions taken.

• Managing administration, communicating and coordinating with internal departments.

• Other duties as assigned.

• Some troubleshooting and installation experience would be good


• Minimum of 1 year BPO/call center experience

• Has own PC/Laptop w/ stable internet connection

• Willing to work on night shift / rotational schedule

• Team Player

• Excellent Communication Skills

• Good computer skills/ Tech savvy

• Good multi-tasking skills.

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