Provide functional and technical expertise on Calypso.
- Requests management (users and others IT teams) - Operations management
- Application monitoring
- Incident Management
- Problemes Management
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
Qualifications And Profile
Candidates should have 8+ years experience in support activity.
Knowledge on Calypso applications for 4+ Years or 2-3 years of experience in investment Banking Operations
Candidates should have ITIL certification.
Knowledge of major market regulatory body’s rules is an advantage
Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex…) is an advantage
Should be able to do
- SLA & KPI management, client communication & interaction
- Predictive analysis, consulting, escalation management
- Risk analysis and project execution
Knowledge in Capital Market FO/BO environment is an advantage
Strong knowledge in Configuration Management
Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
Knowledge of monitoring solution (E.g ITRS Geneos)
Pro-active initiative to identify saving and efficient gain
Careful observance of standards and processes
Excellent communication and interpersonal skills
Strong analytical or troubleshooting skills
Ability to work well under pressure
Autonomous, self motivated and excellent team player
Strong perseverance and diligence towards attaining goals and effective time management
Self-starter and ambitious
Education & Work Experience
Senior level (min. 8 years)
Master’s degree in relevant specialities