Channel Sales Executive - Johnson Controls | New Day Jobs (Yangon, Myanmar)

What you will do:

• Serve as the liaison between Sales, SI, Users and L3/Engineering department
• Provide sales engineering support and consultation to sales for existing client upgrades or expansion. 
• Communicate product issues with Sales, PM, SI and user.
• Observe sales related operations in order to identify, document, and share improved processes and procedures.
• Implement improved processes and procedures.
• Work closely with Product Management & Engineering for product changes/enhancements/EOL replacement.
• Participate in the oversight of complex client install projects to ensure the promised solutions are deployed.
• Keep apprised of and share the status of complex client installs to Sales. Travelling to site required.
• Coordinate pre and post client install/product issues with the appropriate departments as they occur.
• Offering after-sales support services / SSA-sales process and migration framework for P2000/CCURE800
• Coordination of certification offerings to SI/Users/Installers.
• Providing pre-sales technical assistance and product education (Pre-sales backup, main job scope will be Post –sales related).
• Monitor customer support/L2 for technical solutions implemented, and alerts the sales and account teams to potential customer satisfaction threats or competitor activity.