Chief Operation Officer - Leading Microfinance Company | New Day Jobs (Yangon, Myanmar)

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Chief Operation Officer

Chief Operation Officer

Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills : Leadership  Management  Operations 
Experience : 5 to 7 years
Work Days : Monday To Friday
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Job Detail


  • The sound growth, monitoring and reporting of operations departments and office network
  • The efficiency and effectiveness of branch operations
  • The quality of the loan portfolio of Leading Microfinance Company.
  • The efficiency and effectiveness of the savings services and savings risk and mitigation strategies of the institution
  • The overall quality control of the institution’s products, systems and services
  • The consistent review of the credit risk and mitigation strategies of the institution
  • To guide the overall development of products and services of the institution
  • Perform as one of Senior Management team member of Leading Microfinance Company.

Key Responsibilities    

  • In coordination with the CEO and CFO, prepares Annual Business Plan by determining the key business, social, growth and staffing objectives, efficiency and productivity standards/targets and ensures operating costs are in line with acceptable budget ratios
  • Strategic management to Branch Managers/Office Managers on their specific operating targets and objectives (individual branch / office plans) for all products and services
  • Evaluates operational performance of branch offices and implements strategic interventions to help low- performing branch offices
  • Cooperate with CFO in controlling supply of money on hand to meet branches’ daily requirements for savings and lending
  • Oversees the implementation of the internal control systems, ensuring the smooth running of the business and safeguarding the institution’s assets; Follows-up with the relevant manager(s) to ensure any actions related to audit findings are implements by branches and/or departments
  • Shares information and communicates openly with senior managers; facilitates good flow of information flow between departments and around the branch network.
  • Ensures that policies and procedures are applied consistently and uniformly across all branches;       
  • Plans and ensures the implementation of an adequate and timely reporting system with focus on each branch’s asset quality, liquidity, capital adequacy, and provisioning;
  • Consults with the IT department on any issues related to monitoring or reporting, and ensures IT resolves issues as soon as possible     
  • Takes an active leadership role with branches that are underperforming or are not compliant with any policy or regulation, etc., ensuring that appropriate measures are taken to bring the branch’s performance or compliance back to required standards;
  • Ensure that clients and their children are protected and treated with respect in the provision of financial services through implementation of the client protection policies. This includes not over-indebting clients, appropriate debt collection practices, and active mechanisms for client complaint.
  • Actively promote and ensure child well-being through gathering and reporting child well-being data, accurate children impacted figures and integration with Us.

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