Client Relationship Specialist Admin - Magic | New Day Jobs (Yangon, Myanmar)

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Client Relationship Specialist Admin

Client Relationship Specialist Admin

Salary : Login to view salary
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills : Customer Service  Leadership  Communication skills 
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Job Description

The Client Relationship Specialist Admin for billing is mainly responsible for working closely with CRSs on any bill-related client concerns, especially for disputes and reconciliations. This includes but is not limited to:

  • Client bill dispute
  • Refund and credit requests
  • Billing escalations
  • Anticipate risk or potential billing escalation

The CRM Admin for billing is also expected to utilize all available resources to make sure that the clients are not being under or overcharged, and in extension, the assistants getting paid for the correct working hours. This includes but is not limited to:

  • Google Spreadsheet: Invoice Generator
  • Google Spreadsheet: Charge Tracker
  • Google Spreadsheet: Transaction Logs
  • Stripe
  • Slack (Hours Adjustment Form)

The CRM Admin is expected to exercise keen attention to detail when balancing charges we’ve made to the clients’ accounts, versus their actual signed-up plan.

Schedule: Works from 9pm/12am - 6am/9am PHT for 5 days a week

Job Type: Full-Time, Work from home

Other Duties and Responsibilities:

Data reporting

  • The CRM Admin is responsible for working with the Senior CRM closely and curating reports, especially but not limited to their respective team’s daily, weekly, and monthly team performance. This should also include looking at and pulling data from sources to monitor the different metrics being used in measuring team and individual performances.

CRM performance tracking and updates

  • With the CRM Admin functioning as an extra layer of work quality for CRMs, it is their responsibility to diligently track the CRMs’ misses in the workflow. This is most crucial to set their respective SCRMs to implement a successful corrective action per CRM.
  • Other duties as needed

Required Skills/Abilities:

  • Proficient in verbal English - strong interpersonal skills on the phone
  • Proficient in written English - clear and concise
  • Confident
  • Ability to understand client’s core want and their business needs
  • Works well interdepartmentally - sets clear expectations, communicates clearly, and is organized
  • Background in customer service & industry knowledge is a bonus


  • Full-time work-from-home arrangement
  • Opportunities for career growth and internal mobility
  • Enjoy employee benefits upon regularization (HMO, VLs, SLs, etc.)
  • Government contributions (SSS, Pag-IBIG, Phil health)

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