Cloud Support Engineer - Provenir | New Day Jobs (Yangon, Myanmar)

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Cloud Support Engineer

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Cloud Support Engineer

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Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Who We Are

Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. If you’d like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you!

 What You'll Do

The Cloud Support Engineer will provide platform, networking and end-user support for Provenir to our client base. Adhere to appropriate policies and escalation procedures and collaborate with the other areas for 2nd and 3rd level support. 

Essential Job Functions

  • Handle questions, diagnose problems and resolve technical issues for clients and in areas of networking
  • Report/escalate issues through the appropriate channels
  • Effectively communicate information with team members and clients
  • Proactively identify ways to avoid recurrence of client issues by improving processes, reviewing technical articles and recommending changes.
  • Strive to meet the highest level of customer satisfaction by resolving customer issues a professional and timely manner 

 Essential Job Requirements:

 Education:  BS/BA in Computer Science/Engineering in related field or equivalent experience

 Experience:  Experience providing customer support for cloud resources, networking and IT System software for end-users; experience in managing Cloud Infrastructures such as Amazon AWS Cloud services; DEVOPS automation skills in areas of automation; fundamentals of network security. The Cloud Support Engineer expedites issue resolution, and enhances our DevOps processes for our SaaS system. This role is a part of a 24/7 support team.

 Required Skills: Experience in the following areas is preferred:

  • Cloud Administration experience with AWS, Azure, Google Cloud or other cloud experience.
  • Networking experience in areas of Virtual Private Networks (VPC’s), subnet routing, firewall rules, DNS
  • DevOps experience in areas of automation: Linux Bash scripting, Jenkins, Ansible, Terraform
  • Expertise in Linux system administration, monitoring and task automation
  • Solidly grounded in the basic fundamentals of Cloud, network and System security
  • Database experience highly recommended (i.e. Postgres)
  • Flexible support hours when required
  • 3+ years of experience with Cloud Ticket Support, Cloud Resource Administration and Security
  • Demonstrated ability to implement and monitor escalation procedures
  • Experience using call center reporting software
  • Excellent communication and interpersonal skills (must have the ability to build and maintain relationships at all levels)
  • Exceptional customer service skills
  • Solid problem solving skills
  • Excellent follow-up and follow through skills
  • Must be adaptable and have the ability to remain cool under pressure, offering suggestions and maintaining superb customer service skills in all situations
  • Experience working with an international client base is a plus

 Our employees are our top priority, we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly opportunities, and maternity/paternity leave along with retirement benefits to plan for your future. 

At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.

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