CRM Manager - Hire Digital | New Day Jobs (Yangon, Myanmar)

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Hire Digital
Remote (Asia Time Zone Permitted)

CRM Manager

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CRM Manager

Hire Digital
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

An e-Commerce client is looking for a CRM Manager who will be responsible to transform analytical insights into powerful CRM journeys that will turn users into loyal advocates for the brand.

This is a remote position. We welcome candidates from any location. Resumes are to be submitted in English.

Responsibilities

  • Implement a new multi-channel (Email, Web, App Push Notifications and SMS) CRM strategy for the client's rental and resale business focusing especially on lifecycle programs.
  • Identify and deploy new channels that could help retention (Facebook Messenger, direct mailing, WhatsApp Business API, etc).
  • Manage and organize the CRM team.
  • Define the targets and goals for the CRM team based on the goals given by top management
  • Work closely with the business teams to choose to organize meaningful campaigns.
  • Build CRM Customer journey to reduce churn and increase NPS.
  • Deploy new reports and communicate results on a regular basis.
  • Collaborate with other teams to improve CRM tools and strategy.
  • Lead the CRM team and execute strategies with the Head of CX.

Requirements
  • Previous experience as a CRM Manager or similar role.
  • Proven record of successfully building and implementing CRM campaigns and lifecycle journeys that boosted retention.
  • Ability to manage a team is a plus.
  • Capable of analyzing data and deriving key next steps to make business decisions.
  • Knowledgeable of Braze, Salesforce, Emarsys, or MailChimp, Excel, Tableau, or Mixpanel is a plus.
  • Experience in customer journey mapping is an advantage.
  • Ability to work in a highly autonomous and independent environment.
  • Excellent written communication skills.

About Hire Digital

Hire Digital is a freelance network of top talents in digital marketing, web development, and design. Our clients work with high-performing teams as well as individual talents who have gone through a rigorous screening process. Clients such as Shopify, Expedia, and Stripe have access to high-performing talents on-demand, with guaranteed performance.

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