CRM Support Specialist - CrewBloom | New Day Jobs (Yangon, Myanmar)

Easy Apply (CrewBloom) CRM Support Specialist job. View job description, responsibilities and qualifications. See if you qualify!

CrewBloom
Remote (Asia Time Zone Permitted)

CRM Support Specialist

Job Expired

CRM Support Specialist

CrewBloom
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

The CRM (Customer Relationship Management) Support Specialist assists the CRM Administrator with providing first line technical assistance with issues ranging from access levels to complex 'how to' questions.


This is a full-time remote work with good incentive scheme.



Responsibilities:

  • Ensure that CRM is updated immediately before moving on to another customer, call, chat, etc. 
  • Provide chat and call support in a timely manner.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Ensure all case tickets are responded to.
  • Diagnose, troubleshoot the issue and document the steps to reproduce the exact problem.
  • Identify and escalate situations requiring urgent attention and redirect problems to appropriate resource.
  • Review client's record for subscription details and services being used.
  • Lead Client Training Sessions - use provided training materials to train clients on using the CRM tool.
  • Identify consulting opportunities and sell services.



Required Skills & Experience

  • Proven work experience as a technical support representative, IT helpdesk or similar role.
  • Experience in Sales/upselling is a plus.
  • Zendesk experience is a big plus and experience with other CRMs is a plus.
  • Excellent problem-solving and communication skills.
  • Good computer skills.
  • Good understanding of computer systems and other tech products or applications.
  • Ability to diagnose and troubleshoot CRM technical issues.


System Requirments

  • At least 10mbps main internet and at least 3mbps for back-up
  • A desktop or laptop that has i5 processor and at least 4 GB RAM with webcam
  • Noise-canceling USB Headset
  • Quiet, Dedicated Home Office
  • Smartphone 




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