Customer Care Associate - edamama | New Day Jobs (Yangon, Myanmar)

Easy Apply (edamama) Customer Care Associate job. View job description, responsibilities and qualifications. See if you qualify!

edamama
Remote (Asia Time Zone Permitted)

Customer Care Associate

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Customer Care Associate

edamama
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Responsibilities

  • Undergo CS training on process and related procedures
  • Assess and resolve non-standard and standard customer queries or concerns across email, chat, phone calls and social media accounts
  • Perform data entry in various tracking tools including tickets
  • Learn and understand platform’s features, customer policies and product information
  • Educate customers on the features of the platform; act as a concierge showing care and concern for customers by proactively supporting their needs
  • Respond to customers’ inquiries in a timely manner
  • Maintain service quality and adherence to SLAs and turnaround timelines

Requirements

  • Bachelor's degree in Business Administration, Marketing or related fields
  • 3 years + of customer service, virtual assistance or marketing experience preferred
  • Zendesk/other CRM tools experience is a plus
  • Some knowledge of the e-commerce market in the Philippines highly preferred
  • Open to shift-based work with existing computer / fast internet connection at home
  • Strong teamwork ethics as well and commitment to achieving team SLAs
  • Strong interpersonal and outstanding English and Tagalog communication skills

What We Offer

  • Chance to work in a developing industry with skyrocketing growth rates
  • High performing environment where results are more important than effort
  • A parent-first environment, including flexible hours and remote based work
  • Competitive salary and promotions based on employee skill set and success
  • Freedom in a responsible, collaborative and creative environment

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