We’re looking for an experienced Customer Experience Agent who is passionate about providing industry-leading customer support to our users.
In this role, you will provide world-class support to Unstoppable’s users, solving technical issues, answering a wide range of questions, and educating them them about Unstoppable’s mission to bring Web3 to the world.
The role requires a passion for our mission, a desire to solve problems, and an eagerness to roll up your sleeves. Your ability to create memorable experiences for a diverse range of customers will be key to your success in this position. Startup experience is a plus.
- Someone who cares deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful
- A natural problem solver with a curious streak
- A self-starter with excellent time management skills
- Solution-oriented with high user empathy
- Able to methodically prioritize competing business needs
- Familiar with cryptocurrency and blockchain technology
- Provide world-class support to Unstoppable’s users, primarily via email tickets and live chat
- Troubleshoot technical issues that customers are experience Compose personalized responses for a variety of customer requests
- Empathize with every aspect of the customer experience, putting customers’ needs first
- Identify, reproduce, and document bugs for our engineering teams
- Demonstrate courtesy, diplomacy, and poise under pressure when working through customer issues
- Contribute to the learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation
- 2+ years of customer support experience in a similar role, providing support via email tickets and live chat
- Impeccable communication, prioritization and problem solving skills
- Ability to troubleshoot technical issues
- Familiarity with help desk software (e.g. FreshDesk/FreshChat, Zendesk, Intercom, etc)
Nice To Have
- Startup experience
- Familiarity with Slack or other workplace communication platforms
- Familiarity with Stripe, PayPal, or other payment processing systems
- Familiarity with blockchain technology and cryptocurrency
Unstoppable Domains is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities for all team members and applicants, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
To learn more about Unstoppable Domains, our product and plans for 2021, please check out the Unstoppable Domains Podcast