Customer Retention Specialist, Cloud Migration (Emea) - Atlassian | New Day Jobs (Yangon, Myanmar)

ABOUT US

• Atlassian is a leading provider of collaboration software. With products like JIRA, Confluence, and BitBucket, Atlassian helps all sorts of teams to plan, code, and track projects with ease.

In this role, you'll get to:

• Engage with SMB customers and help them understand their deployment options through effective inside sales and discovery techniques over the phone and email
• Drive initial cloud migration conversations from proactive and reactive streams, gathering customer requirements, assessing platform compatibility, pitching cloud value offering and overcoming blockers to increase cloud conversion rate.
• Monitor cloud migration progress, help to drive success and act as liaison to support internal teams and the customer during their cloud migration journey.
• Look after a high volume of sales opportunities and leads through different platforms and products
• Increase customer awareness of Atlassian's Cloud offering to find opportunities for platform migrations and up-sell during the renewals cycle
• On your first day, we'll expect you to have:
• An experience with SaaS/Tech inside sales engagement, customer retention, customer account management or other similar business operations and related industries.
• The drive to build customer relationships and proven sales techniques for success
• Effective communication and strong interpersonal skills
• A demonstrated empathy for the customer experience across a wide variety of countries and cultures
• A proven experience driving value for customers across multiple product offerings
• The ability to be decisive and collaborative and are able to prioritize among competing opportunities
• It's also great if you:
• Have a high-level familiarity with functional operations of Cloud, Data Center and Server
• Have the experience with planning and executing discovery conversations, sales and objection handling
• Are experienced in handling sales/renewals pipeline with orientation to details/data and capability to prioritize high impact work independently
• Have an experience using Salesforce or other CRM tools