Customer Service Advisor (Contact Centre) - Singapore - BlueSG Pte Ltd | New Day Jobs (Yangon, Myanmar)

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BlueSG Pte Ltd
Remote (Asia Time Zone Permitted)

Customer Service Advisor (Contact Centre) - Singapore

Job Expired

Customer Service Advisor (Contact Centre) - Singapore

BlueSG Pte Ltd
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Key Responsibilities

  • Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives
  • Resolve customers’ enquiries, complaints and feedback
  • Assist with membership enrollment process
  • Provide remote technical assistance to customers
  • Manage outgoing calls to customers during customer journey including satisfaction survey
  • Analyze each situation and escalate calls to the right team
Key Requirements
  • Possess relevant experience in the call center environment
  • Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
  • Excellent team working skills and flexibility in approach to work
  • Strong organizational skills, ability to multi-task and detail oriented
  • Able to work on rotating shift (including weekdays and weekends) - 44 hours / week
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