Customer Service Associate (Remote) - Accolade Consultants, LLC | New Day Jobs (Yangon, Myanmar)

Responsibilities

• Promptly answer calls, tickets, chat inquiries
• Conduct customer interviews
• Process the proper documentation for compliance
• Notify Compliance of Scam victims via designated process and channels
• Upload IDs/Passports
• Approve/Deny Accounts for use based off company KYC policy
• Providing customers with receipts or any other information regarding previous transactions.
• Provide updates on ongoing transactions.
• Report any offline machines to the operations team for troubleshooting.
• Meet KPIs (Key Performance Indicators) set by management.

Qualifications

• 1-3 Years of experience in customer service or call center work.
• General to strong knowledge of cryptocurrency, Bitcoin, and blockchain technology.
• Pleasant attitude and ability to speak to angry customers with calmness and clarity.
• Strong/Stable Internet connection
• Good communication skills, as you will be working with a remote team.
• Punctuality
• Knowledge of Zendesk platform (Preferred)