Customer Service Associate (Remote) - Accolade Consultants, LLC | New Day Jobs (Yangon, Myanmar)

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Accolade Consultants, LLC
Remote (Asia Time Zone Permitted)

Customer Service Associate (Remote)

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Customer Service Associate (Remote)

Accolade Consultants, LLC
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Responsibilities

  • Promptly answer calls, tickets, chat inquiries
  • Conduct customer interviews
  • Process the proper documentation for compliance
  • Notify Compliance of Scam victims via designated process and channels
  • Upload IDs/Passports
  • Approve/Deny Accounts for use based off company KYC policy
  • Providing customers with receipts or any other information regarding previous transactions.
  • Provide updates on ongoing transactions.
  • Report any offline machines to the operations team for troubleshooting.
  • Meet KPIs (Key Performance Indicators) set by management.

Qualifications

  • 1-3 Years of experience in customer service or call center work.
  • General to strong knowledge of cryptocurrency, Bitcoin, and blockchain technology.
  • Pleasant attitude and ability to speak to angry customers with calmness and clarity.
  • Strong/Stable Internet connection
  • Good communication skills, as you will be working with a remote team.
  • Punctuality
  • Knowledge of Zendesk platform (Preferred)

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