Customer Service (Call Centre) - Manulife | New Day Jobs (Yangon, Myanmar)

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Customer Service (Call Centre)

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Customer Service (Call Centre)

  • Yangon
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 1 to 3 years
Work Days : Monday To Friday
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Job Detail

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Working primarily with Agency and Banca Distribution channels, this position supports high quality and sound underwriting activities for all New Business insurance applications. The role will also ensure quality, diligence, and timely processing of all underwriting and servicing administrative tasks.



  • Check for completion of documents submitted, sort and match requirements for underwriting
  • Document the UW information in UIP.
  • Conduct AML checks and when result is positive to liaise with NB’s AML Officer or Chief Underwriter
  • Possess basic knowledge of all insurance plans, riders, policy provisions and company policies.
  • Prepare declined, postponed/deferred letter to include the refund check,  if applicable


  • Check completeness of submitted documents
  • When payment is made for cases with final decision, information will be encoded in UIP and case will be issued.

               PENDING CASES

  • Ensure all pending cases are properly filed on daily basis. 
  • Match incoming requirements to respective files.
  • Re-assess cases with new evidences provided.
  • Send notification mail to agents on status of pending case.


  • Update System, and Generate rated proposal
  • Prepare the exclusion endorsement based on underwriter inputs, to be signed by the proposed insured, if applicable
  • Send the rated proposal and exclusion, if any, to agent and his manager.  Ensure details in the letters are accurate.
  • Entertain walk-in inquiries and assist to resolve their concerns
  • Looks beyond customers’ immediate request and offers other helpful information or assistance.
  • Answer politely phone call  inquiries
  • Respond to email inquiries daily


  • Check the correct Policy No. of the refund check.
  • Review stop payment and cross entry form.
  • Ensure that payment was transferred to the new Policy Number.

                PARTICIPATION in Monthly Case Discussion

  • Participate in monthly case discussion to identify and implement Continuous Improvement items.
  • Actively support seminars and other activities sponsored by Manulife.
  • Actively support seminars and others related activities by insurance affiliated 
  • Associations/organizations.
  • Possess basic knowledge of all insurance plans, riders, policy provisions and company policies.
  • Provide support for project design and delivery.
  • Support Marketing/Agency activities
  • Complete case reviews
  • Other functions or tasks that may be assigned or delegated from time to time
  • Keep work up-to-date
  • Ensure accuracy of information
  • Maintain efficiency, reduce errors or reworks
  • Observe confidentiality of information 
  • Work with team to achieve Corporate goals & objectives



  • Bachelor’s Degree Graduated


  • 2-4 years admin experience
  • Strong Support Skills
  • Strength of character to provide recommendations or communicate issues
  • Ability to effectively collaborate with the team and other departments

Skills & Abilities

  • Computer Proficiency (Microsoft Words, Microsoft Excel and Power Point)
  • Creative Problem Solving Skills
  • Pro-active Thinking
  • Good communication skills
  • Good to excellent decision making skills
  • Legendary Customer Service skills
  • Good product knowledge

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of September 30, 2019, we had over $1.2 trillion (US$881 billion) in assets under management and administration, and in the previous 12 months we made $29.8 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer.   We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.  We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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