This is a remote position.
We are looking for a Customer Service Representative for an Australian car customization company. The ideal person is a car enthusiast themselves-- with passion for cool cars and car customizations and upgrades. This job will be all about communicating with leads and following up -- incoming leads will be prioritized as there will be a separate time for follow ups.
- Communicate with and prequalify leads
- Transfer prequalified leads to installation team for the business owner to take over and provide a quote
- Book consultations for the business owner in case he is busy
- Manage business owner's booking calendar
- Follow up with the leads in a form of text messages, Facebook messages or phone calls.
- At least 5 years of Customer Service Experience
- Automotive Sales experience will be a plus
- Familiarity with Go High Level CRM
- Lead Management
- High Level of Organisation
- Long Term Follow Up (Lead nurturing)
- Great Communication Skills (Verbal & Written)
Work From Home Requirements
- At least 10mbps internet connection
- Back up internet connection, postpaid or prepaid
- Laptop or Desktop with updated operating systems (at least core i5 or higher)
- Backup laptop or desktop (at least core i5 or higher)
- Headset with mic
- No background noise during work hours
- Must not be currently employed full time